Information, reviews and public commentary for US companies

 

America's Car-Mart Inc

Rating
0.492308
Web
www.crowngroup.com
Address
1501 SE Walton Blvd # 213
Bentonville, AR
72712-3746
County
Benton
Contact
Tilman J Falgout Iii
Role
CEO
Phone
(479) 273-7556
Fax
(479) 273-7556
Annual Sales Est
$154,885,000
Employees
700
SIC Code
5511
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Anonymous - 7 h 44 m ago

The owner need to talk to his people at the russellville lot about lies they tell people

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Anonymous - 131 d 16 h ago

I want to talk to the owner please call me (hidden). Terry Murphy

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Curtis b - 5 d 17 h ago

SAME HERE,I BEEN TRYN TO GET UP WITH THE OWNER SINCE I GOT THE CAR!!!!

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CURTIS B - 5 d 19 h ago

0

PRATTVILLE AL, WELL I GOT MY CARE IN OCTOBER OF LAST YEAR,WHEN I SAY I GOT THE MOST PROBLEMS OUT OF MY CAR ITS SO SAD,ITS ONLY FEBRUARY OF 2020..WELL HERE WE GO...WELL THE FIRST 3 DAYS OF HAVING MY CAR I HAD TO GET MY CAR WORKED ON IT, BUT THIS THE THING THEIR MAINTENANCE GUY WAS UP UNDER MY HOOD OF MY CAR, TOLD ME HE WAS IN SERVICES GUY,HUH HE WOULD MAKE MORE IN SERVICES,BUT HE DROPPED DOWN TO A MAINTENANCE GUY FOR YALL COMPANY. HE HAD NO BUSINESS DOING NOTHING TO MY CAR. SO I LET THAT ONE RIDE,OKA HERE COMES MY CAR STARTED REALLY ACTING UP 2 WEEKS AFTER THAT. SO THEY LOOKED AT THAT AFTER THAT TOLD ME TO TAKE TO A SHOP,THE GUYS TOLD ME I NEED WORK DONE TO MY CAR BAD,OKA SO CAR-MART TOLD ME TO TAKE IT BACK TO THEM SO THEY CAN WORK OKA IT OKA I NEED THEY HAD IT FOR A WEEK. NOW AFTER THAT I GOT IT BACK THE CAR DOING THE SAME THANG OKA,NOW I PAID TO GET IT WORKED ON FROM THE PEOPLE SHOP THEIR TELLING ME TO GO TOO. DID THAT, 2 WEEKS AFTER THAT WITH THEM HAVING MY CAR,MY CAR IS NOT GOING PAST 30 MILES AN HOUR IT WAS TURNING OFF ON ME THIS WAS 3 MONTHS IN ME HAVING THE CAR. NOW MY CAR BEEN UP THERE A WEEK NOW,TOLD ME TO PICK THE CAR UP THURSDAY FEB,13TH 2020,PICKED THE CAR UP AN HOUR LATER MY CAR JUST STOPPED THEN IT WOULDN'T GO PAST 17 MILES AN HOUR. SO I AM STILL WITHOUT A CAR...SO I LOST MY JOB DO TO ME NOT HAVING MY CAR FOR A WEEKS AT A TIME,IM HERE IN PRATTVILLE ALONE NO FAMILY NOR FRIENDS.I WAS MAKING GOOD MONEY.NEVER BEEN LATE ON A CAR PAYMENT.THEY GAVE ME A ((LEMON))FIXING THAT CAR WEEK AFTER WEEK. THE GM (JAMIE AT THE PRATTVILLE LOCATION DIDNT WANT TO TALK TO ME BECAUSE SHE SEEN ME UPSET ABOUT THE CAR) SHE WAS SO RUDE TO ME. THEIR TAKEN THAT CAR WEEK AFTER WEEK TRYN TO FIX ON THE CAR.AND NOTHING CHANGED AT ALL.I ASKED CAN I GET ANOTHER CAR NO CAN I GET A REFUND NO THY ARE STILL TRYN TO FIX A CAR THAT IS NO FIXING AT ALL NO MORE YALL GAVE ME RAGGEDY CAR, A LOT OF MILES, CAR-MART WAS THE WORST DECISION I EVER MADE IN MY LIFE.SO NW THEIR ASKING FOR A CAR PAYMENT I CANT HAD A WEEK AND NOW ABOUT TO BE TWO MORE WEEKS WITHOUT MY CAR DO TO BEING FIX ON WEEK AFTER WEEK....LIKE WOW NOW I CANT FIND A JOB BECAUSE OF THE CAR IN THE SHOP AGAIN 3 WEEKS BACK TO BACK .WHAT BUSINESS ARE YALL RUNNING.CANT GIVE ME A LONER LOANER CAR TO TRY TO GO GET MY JOB BACK OR TO FIND ANOTHER ONE. WHEN MY CAR GETTING WORKED ON.LIKE NOW I CANT PAY MY BILLS BECAUSE OF THE CAR..I MIGHT LOSS EVERYTHING I WORK HARD FOR...NOBODY YET HAVENT CALLED ME TO SEE WHAT THEY CAN DO.IM SO OVER THE COMPANY.

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G Ray - 26 d 16 h ago

0

I have had a car with your Madison TN office for over 1 year. In the past six months your representatives at that office have repossessed my car twice. The first time, I was late on my payment. I have since paid my account balance up. On Wednesday January 22, 2020 I was called by your office and told I had to pay $175 before Friday in order to keep my car. I paid it Wednesday afternoon on your website while I was at work. I called and was told that was sufficient and there was no reason for me to come in. On Friday January 24, 2020 my car was repossessed again. I called and was told, "you didn't come in and pay".

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Taylor Cearley - 29 d ago

1

Greenville Tx lot So here we go . First we wanted a dodge Durango but they had to close that night so we were told to come back the next day cause of underwriting. They call and say we couldn't get that car but to come back to the lot but they sold that car the same day before I could get there from work. So then the main manager said I have something for you when you get here. So we get there its a chevy and hadn't been there 24 hours yet so it wasn't cleaned out or serviced.. so signed on it and got to drive it home notice its pulling to the right a little too much so call Jan 2 tell them. They say we will have the manager call me back didn't happen. Sunday I take the vehicle to the lot to drop it off and leave the keys when im greeted by a worker saying I work here leave it and we will look at it and call you. The next day I get a call with them asking why in the World did i bring the car back to them i told them what all was wrong with it but all they could hear was the tire they sold on it was plugged and leaking nothing about the pulling then said we will call when its ready days passed we called same story day in and day out then i call the last time a week later and my wife had been calling before so basically They had my car a week after I signed for it. They had it for a week and my car came back worse.. So now I don't want it to be fixed by them so it can be a week again . So I will now have to take it to the tire shop and have an alignment done and two matching tires we honestly felt pressured in getting the car because they didn't want to transfer any inventory to there location from another lot... Even after telling them I didn't want a chevy or a low to the ground car. Ended up with a AWD chevy with traction control problems and break light coming on and pulling hard to the right.. However on the other hand they were nice... KIM is kinda forward but likable and we just wish we would have had a better choice... Definitely would have hoped to be offered something else other then what we seen on that lot...Sherman had the nicest vehicles... But all paperwork was done at this location. Now we are stuck paying for something we hate. If they can make it right with me they would definitely be a place that would receive my recommendations and a higher rating...

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Michael looney - 48 d 14 h ago

0

This one inn troy Alabama give ur information out to everybody

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Anonymous - 106 d 16 h ago

Car Mart is a awful company I will never deal with them again I have had had the worsst experience EVER in buying a car over the last two years I didn't even have my car 2 months and had to have a engine put in which I had to pay fo

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Sadie - 48 d 15 h ago

0

I too have problems with my engine. I took it to the dealer before the warranty was out, they patched it up enough for it to hold until the warranty was out. Now I'm stuck with a vehicle that don't work and I have no way to get to work. Bad experience.

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Pj - 67 d 12 h ago

My son bought a truck from Madison to store. He brought to their attention that day that heater was not working right and they told him to take it to tullahoma tn they would fix it. That was 2 weeks ago he took it over there today and Madison store won't fix it. With all negativity reviews you should be concerned about getting positive reviews to keep business. My experience in management taught me that !

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Brittany - 93 d 19 h ago

They call me call me call me then I tell them I'm gonna be 2 days late bc of how check was and they said I had to come to office to do paper work. So off I go and when I get there they try taking my keys if I don't pay 100$ I explain I have to work get kids to school I just need 2 days left me stranded they are heartless acting like this is money coming out there pocket I not trying get away with not paying just needed to days was tricked that it was ok drove then they took it

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Anonymous - 113 d 15 h ago

0

I will never come back to car mart again. They take your vehicle because they want to call while you're work and can't answer the phone, I'm sorry I don't sit behind a desk all day and I have to do actual physical work to make my money and can't be on my phone 24/7 but they don't care all they want is money and they sell halfway broken down pieces of shit

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Constance Jiles & Monica Jiles - 127 d 11 h ago

0

I don't know what is going on with Carmarts locations as I'm a business owner an I'd never treat my customers the way a local store in Dalton, Ga is doing. Blows my mind to sale a car knowing it's not safe to be on the road an it's pretty bad when a worker tells a signal mother just that an says oh we will fix it an then yells at her when it's broke down an says oh we don't have rentals but you can go get a rental an we will Reimburse you once you bring us what you've paid... then say no we can't do that. If number treat my customer like this location has done. My daughter has called the main office twice in Ark., an all she gets told is she has to wait for someone to call her back. If y'all care about y'all's reviews I'd call your customers back in a timely manner. This is not what I expected from this location when we've sent a lot of people to this store an within the last two years it's changed so many people now they have a lot of clowns running it.

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Denice Geisler - 141 d 14 h ago

0

Worst experience ever they've had my truck three months to fix it and still no answer on when I can get my truck I just want my down payment back so I can go somewhere else

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Randol Ridley - 159 d 15 h ago

0

This is the worst car lot my air been out since I got my truck they said they was gone fix never did then I got behind in my truck note and they came and took it and I be damn if they didn't go through my truck and took what they wanted before I came and got my stuff I wouldn't recommend them to no one

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Mimi4672 - 187 d 12 h ago

This will be my second car from car Mart I've had it there weeks called and explained to him that my air went out , she said she will get back to me in a few days, never heard from her. I called back a week later she already moved to another location.

She left behind a mess, now I've had three compressors put in it and got it back Wednesday and still not working. The assistant manager is awesome now they are waiting on the new GM before they can decide if they are gonna trade me for something else. I don't think I'm gonna make any more payments

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Discusted customer - 189 d 13 h ago

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Everyone should know about the serious melmisscontent bussiness practices of carmart. They repossed a car which is understandable. However is doing so they stranded a 72 year old disabled cardiovascular woman and her 3 grand daughters 30 miles from home refused to relinquish her medications and identity information in her purse back to her. They refuse to work with customers and accept payment arrangements. They refused to help her get back to her home safely. They have zero disregard for human life or the wellbeing of children. Corprate is unwilling to respond to such heinous act performed by the employees of their bussiness and care none for their customers needs . People should be aware that doing bussiness with them. The only cares they have is in their profits not their customer. They will make sure that anybody that does not meet their sick and heinous policies set forth by the individual lots are completely disregarded and set to the sidewalk

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Elizabeth Wise - 202 d 19 h ago

0

Run from these people!!!!! I just bought a 2006 Malibu Maxx less than 30 days ago and the transmission is already out. How do you expect people to pay a down payment then a first payment then eighty dollars to pay the deductible to get it fixed. Plus when you call the CSRs are never in! just conctacted corpate to terminate my lease and they can keep the car

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Richard Caudle - 190 d 16 h ago

1

Same here except mine is motor and transmission. Really thinking of getting my lawyer involved he would like this case. Won't return my phone calls,can't answer my questions somebody is always not there for the day or sometimes a week.

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Jillin - 214 d 11 h ago

0

Well was buying a vechile two years ago had to turn it over to them because lost my JOB and the payments where more then my rent! I payed for a 2003 three times of what I would pay on the street for one and now I got to go to court after TWO YEARS of them telling me I didn't owe anything or don't worry about it they are SUEING me. Do NOT buy from them!!!

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Lisa Gordon - 219 d 15 h ago

1

We have had our truck for about 4 months now and not a problem til now. We have never been late on payments not including we pay double payments just so we don't get behind. The truck needed a front wheel baring done it's going on 2 weeks now and still no truck. We bought our truck at the Columbia TN office and when we spoke with Scott about it and he just wants to give a run around and he tells my husband to shut the hell up because he is speaking. No I'm done you will not speak to him that way so I sent headquarters a e-mail to find out can be done.

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Laura - 219 d 17 h ago

0

I wish I would have seen all these negative reviews before I bought a car from here. I'm in the same position as many others that have commented here. RUN. DO NOT DO BUSINESS WITH THESE PEOPLE.

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Hurt Customer - 224 d 8 h ago

0

There was a system glitch that made it look like I didn't pay one of my car payments. Received calls from multiple agents treating me like I don't pay my bills. Explained I pay all my car payments on time and this is my third car I've bought. I had to call off work 3 times running in circles to get bank statements proving I paid. When I showed my bank statement which they asked for they said I still owe. How when I have proof I paid and the rudest person on the CarMart lot Tulsa location on 11th said oh well Ms Peters you have no choice but to pay this. I told her there's no way on the earth I'm paying a second time for money I never got back. I asked for her manager and she walk out yelling I'm trying to help you ma'am you ain't pay your bill. I've been talked to and treated with so much disrespect it's amazing. It's been emotionally and mentally draining trying to prove I paid but people say oh well pay again. So finally I gave the manager copies of my bank statement. He also said that doesn't prove anything I could have stopped payment later. Whatttttt? That was very insulting so I called Billmatrix on speaker they confirmed my payment, says it's still showing on their end and no request for reversal or dispute was requested and gave the manager the confirmation number. He still didn't believe he turned around and said with an attitude SO NO REVERSES SHOW FOR THAT PAYMENT AT ALL NOT LATER LIKE ON THE 4TH OR 5TH. She said again no sir that payment posted without issue. I started crying because these people talked to me and treated me so bad. This is my third car I've bought from this lot. It's not right now I was treated.

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Anonymous - 225 d 10 h ago

Car Mart sucks we bought a car it was a peace of shit had to have it taken to shop three time took it back to car Mart and left my work tools in car and we r not behind on payments but want let me get my tools

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Young family - 250 d 19 h ago

0

We have bought 2 cars through the Henderson, KY. Office and both were issues! The first one they sold us without a title and had to drive around for almost a month with expired plates bc they couldn't get a title, finally had to go in and pick out another car. We didn't have it 2 weeks and started having mechanical problems out of it, they "fixed" it twice before finally the motor blowed! They did get a new motor out in but no before all of this had cost my husband a job and finally our place to live. They are RUDE and unprofessional and want to say me the customer is a "bitch" because I loose my cool on them?!?! I couldn't imagine why?! Will NEVER buy from them again and I tell everyone I cannot to! Buyer beware! You will get screwed!

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