Information, reviews and public commentary for US companies

 

America's Car-Mart Inc

Rating
0.557621
Web
www.crowngroup.com
Address
1501 SE Walton Blvd # 213
Bentonville, AR
72712-3746
County
Benton
Contact
Tilman J Falgout Iii
Role
CEO
Phone
(479) 273-7556
Fax
(479) 273-7556
Annual Sales Est
$154,885,000
Employees
700
SIC Code
5511
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Cathy - 2 d 14 h ago

0

I bought an Envoy on 6-08-2018. Have made all payments. It broke down 7-26-2018. Car Mart (C/M) in Russellville said they'd send wrecker. Call C/M on 8-06-2018 and was told it had to have a new engine. Also was told they had ordered it and shop would have it in in 2 - 3 days. Called C/M on 8-08-2018, talked to Jason he said motor was in Envoy and shop just needed to finish up bolting and tightening things up. Called C/M several times, was told Jason busy, Jason at lunch, Jason on phone, and Jason with customer, etc. Each time was told they'd give Jason message and have him call me back. He never did. Called C/M around 10:00 on 8-10-2018, finally Jason answered and told me the shop was finishing up paperwork and I could pick up Envoy at lunch. Took off work and went to pick up Envoy, paid my payment ($275) and deductible ($75). Left C/M and was headed to Conway (school shopping) was on I-40 with cruise control on, right past the 2nd Morrilton exit speed started decreasing and RPM'S were increasing. Pulled off on shoulder and tried to give it gas to see if it would go, it wouldn't, put in reverse and it went so I tried to get off interstate. Then it stopped in middle of on ramp. Called C/M in Russellville, Jason again would not get on phone. Jesse got on phone and said he'd send wrecker. I said what about me and my grandkids, he said he couldn't do anything about that. So he said let him see what he could do. He calls back and said he had someone from C/M in Morrilton coming to get us. I had explained to him we would have to have a ride back to Russellville so that we could get my daughters truck. 1.5 hours later someone showed up to get us . It was pouring down rail, they never offered to help with the moving of the car-seats or bags. My 2 yr old, 3 yr old and 12 yr old grandkids were standing in the pouring rain (by an interstate) and this guy won't even roll his window down. I get car seats in and we leave, driver asked where we needed to go, I said C/M in Russellville, he rudely says I'm not going there, it'll have to be somewhere in Morrilton. I said C/M in Morrilton, I guess. I call C/M/ Russellville back and get Jesse he said he'll send someone from there to get us. 1.5 hours later we were picked up and taken back to Russellville. Jesse met me outside, (I'm sure he didn't want any future customers hearing me), and said he'd get right on getting it fixed. Now its *-13-2018, I have received no phone calls as to know what is being done on my vehicle. Once again I'm having to get rides to work and will have to miss work again when I pick up my Envoy. I'm out all these payments, probably another deductible and the total rudeness of this company overall. I should of listened to others when I was told don't get a car from Car Mart. Listen people. Listen. They're horrible.

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Christina Wiggins - 142 d ago

0

I would like to say I feel like the positive reviews of this company are complete and utter bullshit! The obvious fabrication of these ignorant reviews is obviously conducted by the people who work there. Duh no shit. I would like to leave a complete true testimonial of how I was treated at Carmart. I went to the hospital where I was rushed to emergency surgery I went to my emergency surgery I had to call Carmart to let them know that I was going to the hospital because they're psychotic inhuman treatment of me had me completely scared paranoid and stressed out all over being 3 days late, to let them know that I would be in the hospital and unable to take my payment due to the fact that I was in the hospital being cut open by doctors in a life-saving surgery. And would be way too drugged up on morphine to call with my credit card to allow them to make that payment . Well in the hospital recovering from life-saving surgery they blew my phone up 56 times !!!!! I would like everybody to think that in for a moment I am on a morphine drip laying in the hospital barely able to lift my hand to my face to understand where I'm at and I have a company calling me 56 times! In no way is this number and never exaggeration it is an actual number based in reality and fact . When I was finally able to be released from by Saving surgery the moment I got home I was greeted at my door 15 minutes later by The Psychotic in human money-grubbing Psychopaths that are camart , asking me for money as if I should have been worried about them above all else you know like saving my own life saving my own life was not more important to them then them getting the one payment that they could not receive because I was in life-saving surgery the person at my door tried to manhandle me scare me and threaten me basically telling me that I was a piece of shit because I had made my payment and that I should have not let them do surgery on me before I paid them. A week later when I was finally able to move comprehend what was going on I made my way down to my local Carmart the complete jack ass bastard motherfucker excuse my language but no other way to say it.... told me that I was basically making it up over exaggerating and treated me like complete shit as if he knew what it was like going through that particular type of surgery I let the man ramble on and on and on about how HE went through this particular type of surgery and he was able to recover in 3 days so basically I was 2 days past his idea of what should have been my type priority and getting a hold of him after this dumb ignorant man was then spewing out his particular brand of ignorance through his complete and utter useless mouth hole I informed the MAN . That he was completely full of shit because in no way could he have ever went through the surgery unless he was born a woman because he was born with two X chromosomes and in no way could have possibly been through this surgery when the ignorant man looked at me and confusion , I admittedly Davis shiting grin and explain to the ignorant bastard that he was a man and that he couldn't possibly have life stage being hysterectomy because he wasn't a woman that there was no way that he could have went through what I went through because he doesn't have ovaries or uterus he has balls and a dick. I would like to say to the Carmike corporation that I have called several times to complain about the treatment that I have received at my local Sedalia Carmart that I have literally complained about the vehicle I purchased since driving 5 miles off the lot ... but for some reason couldn't find a manager for 3 days after I bought the vehicle and therefore the warranty was voided Applause Carmart for being money-grubbing bastards pieces of shit I hope you all die fuck off you in human psychopathic Solace money-grubbing pieces of shit I hope your stocks plummet and you all have to suck dick to pay for rent die assholes die, and yes of course I would like to leave my name because I have nothing to hide I've told nothing but the truth and you're all bastards

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Spencer Razo aka Autodude - 139 d 1 h ago

0

SAME THING HAPPENED TO ME WITH SAINT JOSEPH MISSOURI CAR-MART. IM STARTING A CLASS ACTION LAWSUIT AGAINST THESE LIARS AND STALKERS.

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Anonymous - 120 d 16 h ago

1

I will love to join please call (hidden)

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Autodude - 96 d 10 h ago

0

I will get the website posted here this evening. You all can sign up!

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Lisa - 117 d 1 h ago

I want to join in !!!

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Autodude - 96 d 8 h ago

0

Go to Top Class Action .com and sign p there. I did already!

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Michele Crawford - 96 d 14 h ago

0

All you have to do is file a fair debt collections paractices act law suit in your county state court.

The Federal Trade Commission (FTC), the nation's consumer protection agency, enforces the Fair Debt Collection Practices Act (FDCPA), which prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from you.

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Kelli Hughes - 93 d 19 h ago

Would love to get in on it also. Got my car from Neosho Misourri.

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Kim - 66 d 8 h ago

0

I don't blame you.. I need to do the same thing

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Suzanne kiefner - 127 d 15 h ago

I have been doing buisiness with them almost 2 years and find it disgusting when you are only 70 behind in a 370 a month payment to ring my phone everyday more than once after telling them I am on ss I do not know when I will have extra then make a 400 dollar payment and still get harassed and talked to ride because when they call I am honest and say I do not have it what are we going to do this is how I treat a customer

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Tlisa colvin - 120 d 16 h ago

1

You are correct on that

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Anonymous - 120 d 16 h ago

1

I hope we all get results i am going to see about a class action lawsuit and see how can i make it to where everyone is aware how poor customers service is

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Truitt Sims - 76 d 18 h ago

I'm in,Covington,GA my story is horrible! I'm filling everything I can to get these assholes!!!!!

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Autodude - 96 d 10 h ago

0

I feel your pain brother! Car-Mart of SAINT JOSEPH MISSOURI STILL OWES ME CLOSE TO $20,000.00!

Please visit:

http://www.CAR-MART-JUNK.blogspot.com/

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Kim - 66 d 8 h ago

0

They did me the same way I was in the hospital with kidney Failure bout to die and they not only called they came and repo my car and they put that bs on my credit it's fucked up how they can put that on your credit but if you pay it off on time they want post that on your credit

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Old John Henry - 20 d 8 h ago

There needs to be a class action law suit filed against car mart. These are unfair collection practices. And corporate is behind it all.

Car pressure these salesman to use those collection practices.

So calling corporate is a waste of time. We need to contact the Attorney general's office and file these complaints. This is harassment. They should never call anyone who is admitted to the hospital.

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IVE DELT WITH LEBANON CARMART - 16 d 8 h ago

I'm sorry you went thru this . All carmarts seems to suck . They aren't even patient with peoples living situations or anything . I have children and bills to pay and yet I haven't received any mail or anything up until the day of my summons to be sued for money from A few years ago THAT I assumed was resold because its been many years and no one ever calls me back when I try to contact the actual Lebanon CARMART

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the Auto Blogger - 18 d ago

0

Thank you car-mart junk for increasing my blog ratings mentioning my buying experience at your saint joseph missouri location. I can say I helped more than 80 or more potential buyers so far read into the links I mentioned. You even brought up my Google Page Ranking to 1.5 so far! Thank you car-mart!

https://carrepairsavings.blogspot.com/2018/07/car-mart-bad-reputation.html

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Kate Fitzgerald - 18 d 12 h ago

0

I purchased a Chevy Captiva from your North Tulsa Car-mart. over a month ago an oil leak caused a belt to snap and wrap around the alternator, they fix it because it was within my warranty but they did not change the oil after an OIL LEAK. now the motor has blown out and it's been a month without a car. They promised to have it done within 1 week. they have since said they lost 3 mechanics, two walking out in the same day. They do not call me, they just keep telling me it's going to be ready on x day. they've postponed it 4 times. They won't even update me when I call. I have to walk up there only to see my car isn't there nor has it been worked on at all. The service center clearly said (when they forgot to put me on hold over the phone) they keep putting "hot cases" in front of mine and fixing cars of customers that are more "important" than me. What could be more important than fixing my car that you've had a month now. I am paying $60/day in uber rides and getting behind on my payments. By the time i get my car back, i won't be able to afford it. I have purchased 3 cars through them, why is my business not important?

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Angie - 26 d 8 h ago

I purchased a car in October of 2017 and in March 2018 the motor blew up while i was driving. Thankfully I had the protection plan and they put in a "new" motor but when I got the car back my ac would not work so they sent it back to the shop where they came back to me with an estimate of 900.00 stating the compressor needed to be replaced. Well what really happened was the shop did not put the ac belt on the car. Finally got that fixed. Well fast forward to June 22, 2018 my son was driving and the motor started knocking. They picked the car up on June 25th to be fixed. Well guess what it needed a new motor. They ordered the motor a few days later. I am calling daily and asking for updates were i keep getting told the motor is in route it should be here any day. So i wait and i call for my daily update. after more than a week i was told the motor was lost. HOW DO YOU LOSE A MOTOR? At this point i called the corporate office and put in a complaint and all of a sudden a new motor was on its way and arrived two days later. So on Monday July 16 one of the guys from the local office called and left me a message and said my car should be ready by end of the day on 7/17. I call on 7/17 to ask when i can pick my car up and was told it would be ready on 7/18 then i was told they PROMISED it would ready to go on 7/19. Guess what i still have no car!!!!!!! Now i am being told that after putting the motor in now the transmission is not working correctly. Here is is 7/20 almost a month later and I am still carless and no one wants to take ownership.

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Regina' Blasingame - 23 d 15 h ago

0

They did the exact same thing to me. A month into it and still no car, bit they still wanted their payment

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Tasha - 22 d 4 h ago

0

Could you possibly send me the corporate number . I had the worse experience with a manager and the cops were called and they were in the wrong and I'm trying to get them to make it right before I go spend money filling charges against Car-Mart and the manager at the 40391 location

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Debra - 26 d 10 h ago

0

I bought a Honda Odyssey from the Car-Mart in Hot Springs Arkansas in January of this year. In March the transmission went out on it. Instead of fixing the vehicle, Car-Mart offered us another vehicle. So now we had to pay state sales tax twice in two months. Then in July the transmission goes out on this vehicle. This time they agreed to fix it. After having no car for THREE WEEKS they informed us that we were the cause of the failed transmission by putting a hole in the pan. I will NEVER darken Car-Marts lot again.

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Mel - 32 d 14 h ago

Count me in, this company is full of it.

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