Information, reviews and public commentary for US companies

 

Autozone

Rating
1.053815
Web
http://www.autozone.com
Address
123 S. Front St.
Memphis, TN
38103
Contact
William Rhodes
Role
Chairman, President and CEO
Phone
(901) 495-6500
Fax
(901) 495-8300
Employees
65,000
Twitter IDs
@autozone
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Billy Martino - 9 h 39 m ago

5

After reading a few of the comments, seems as if I should just find another parts store. My problem is i ordered brakes all around for a 2010 hhr. I picked up the rears at my autozone in Mesa. The fronts were to be delivered, well Fed x told me the reason why i had waited an extra 2 days. Seems someone at the 123 Front street in Chicago Il sent my package to lot 85 and not lot 855, which is exactly what the order read. I decided to try corporate to either refund me the $50.00 or in store credit as i had to give my customer a $50.00 cash back for the extra days delay.. This is a reasonable mistake, as adding another ( 5 ) to the address could easily happen except.the fact that it is the shippers JOB to check addresses before they ship out ANYTHING !!! The ball is in corporates hands, let's see how they treat there customers. I will get back to this forum to give you all an update. Also I took pictures as they speak for themself showing a simple but costly mistake.

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Ronda Grey - 11 h 45 m ago

0

Someone should really do something about the Way employees are treated in your Duncansville Pennsylvania store I refuse to shop in that store anymore because of the way that the grey shirts treat those in the red from the looks of it they are extremely understaffed and the way that store manager talks to his employees all of AutoZone should be ashamed I waited in line a really long time while he hid in the back and played on his phone and when he did come out all he did was complain about his personal life. As a customer I don't need to hear that. He needs to leave his drama at home. They are clearly under staffed and I dare say it's his fault

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Vernessa Myles - 12 h 34 m ago

0

I am a frequent customer of Auto zone I had came to purchase a few items for my Acura MDX to be worked on and at the time of getting minor work done I realized no wrench well of course I went back bought a wrench and when I got back a neighbor let me borrow their wrench so I put the wrench on my counter top so when I had free. Time I wouldn't forget to return the wrench well upon going to store #4125 they told me they could not return my un used item they didn't even ask me how it was paid for jus one look at my brown skin and SAID IF U DONT HAVE RECIEPT NO it was a NO ..... WHICH IS STRANGE WHEN the difference in having a receipt vs not having one was gonna only alter the form of return from cash vs store credit and let's keep in mind it's only a wrench ... And so after looking around the window of store for a number of higher management there is a sign that stats everykne is intitled to a return or exchange policy upon request and when I sent my husband to obtain one he was denied dispute the written notice on window . So I'm very upset with the aervice and the quality of staff members at this specific location

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Cheated - 1 d 22 h ago

0

This is my first comment and I will continue to reach out until this issue is resolved (and for those of you who actually read through these comments either for fun, education/knowledge or come what may, take this to heart). Four days ago, I researched a part that I needed for my car. I called a local store, that advised me that their hub was out of the part, BUT, other hubs in the area had the specific part. So, I purchased one and took the part to my mechanic. He tried to install the part and called me back with some interesting news: "[AutoZone] sold you a bad part. It doesn't work. We inspected it and it's damaged; someone painted it black to make it look brand new." Wow. And you think that a store holding the part would inspect their inventory for things like this before positioning them for sale; or definitely be mindful and thoughtful, professional, enough, to check a part that has just been pulled, with a trained eye, to catch things like this BEFORE selling it to a customer. As a matter of fact, when the part was out on, according to my mechanic, that made the situation in my car worse.

You all owe me for the damages.

Blow me off all you want, I'll see to it that there is compensation.

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Anonymous - 1 d 19 h ago

4

I am a concern customer.thank you for having a place were we can go take care our auto need. Well this concern it's about one of your auto zone store here in new York. 1910 story are the Bronx. the white plain mall were consumers go to do their shopings and parking is very difficult do to extended construction,we welcome. But auto zone management had no parking signs all over the building Do you have no parking zone policy. Not only that a private tow truck company of one towing truck is removing any car parked according to the driver of this just one truck. Charging unsuspected costumers the amount of $200 dollars in cash no credit. And none of the signs placed all over had no auto zone building has auto zone name on it. I think this is an illegal practice from management and not auto zone corporate. Please take a few minutes to investigate,a shakedown from this tow truck is taking place. In one of you store auto zone.

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Anonymous - 2 d ago

1

I Thomas Ramsey went to Auto Zone and ordered a MAP sensor at store #4425 06/20/2018 and was told that item would be here 06/21/2018 in the morning. No part ,not untilthis evening now I've been told. I don't believe it was ordered. That person has held me up,Auto zone has a bad reputation and this isn't the first time it's happened to me.

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Mary - 2 d 11 h ago

2

I think your managers should receive some training on how to reprimand an employee. This should be done out of earshot and view of customers in the store. It was an unpleasant event witnessing the exchange between the manager and employee, especially since the employee was trying to assist a customer at the time. If I was embarrassed by the exchange, I can only imagine how the employee felt. Who, by the way, kept their composure and assisted the customer.

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We are Hot - 2 d 12 h ago

The AC at store 6456 its not working properly, the thermostat reads 80 degrees and still not running, can we get this fixed? (From all the current employees at 6456).

Thanks

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Shaun - 2 d 13 h ago

Autozone district manager of the store at 1030 S Lincoln Ave Loveland CO 80537 (David Valez) He took 10 days to call me back when I was told he would call back within the hour. His customer service is supposed to go above the store manager (Rio Baltazar) but it does not. He got shity with me on the phone when all I wanted was an answer to a warranty claim. I cant wait to put him and the store all over social media telling everyone about how rude he is and how poor his customer service is.

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SHAUN - 2 d 14 h ago

0

The worst customer service I have ever gotten from the district manager at the store located at 1030 S Lincoln Loveland CO 80537 .His name is David Valez. I have left numerous messages for him to call me for a warranty. All I get is the run around. Absolutely poor customer service. His boss Scott Jackson is the same way.

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David Lugin - 3 d 13 h ago

I shop all the time at autozone in Wesley Chapel FL and usually get great service, so this is directed at Corporate advertiser.

If you read the add dated 31 May-27 June 2018 you will see the following for Mobil 1oil. "5 Quarts of Mobil oil AND a Mobil 1 oil filter". for $32.99. When I took that to the counter at the Wesley Chapel store they told me I have purchase a oil filter...Crazy

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Frances - 3 d 13 h ago

I want to complain that the Autozone located in Clinton MS refused to honor my warranty and caused me added expense of having to purchase a brand new battery for my 2010 Honda CRV. The Duralast Gold battery I purchased there in March 2016 was still within the warranted time period. I want justice and a refund.

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Never buy their parts - 16 d 15 h ago

0

I have had gotten nothing but garbage from auto zone. I have purchased Chevy vortec heads and the valves seized into their valve guides, unbalanced drums that destroyed my differential, two power steering pumps that blew out the backside of the pump, 4 steering gears that sway all over the road, broken spark plugs, dirty parts missing pieces! The best part is the manager Mark at the southgate Michigan auto zone he will rarely even deal with me and when he does he's an asshole. I have never been reimbursed for any or the damages they just keep giving me another shity rebuild I cannot ever get my money back just another Mexican remanufactured crap part!!! The best part is he will fight with me about the quality of the parts I am a certified master mechanic he's just a parts guy wtf the customer is always right but not with auto zone!!!!!!

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Jay - 4 d 20 h ago

Autozone don't give a fuck you their customers bro. I'm an employee trust me. They just want the check out challenges for their bounus. They are scumbags

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Tish - 16 d 15 h ago

0

So Free Check Engine Light services are offered but EVERYTIME that I visit the location at 5945 Hickory Hill they always are unpleasant and say they dont have enough people for the service! To me that's missing out on any potential business and just bad business in general! If services are advertised as offered they should be just that!

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Jay - 4 d 20 h ago

Nah you just a cheap bitch to take it to a mechanic

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RFowler - 5 d 10 h ago

0

Hello, I'd like to be contacted about my car which is now totaled. 5/31 the autozone in hammond indiana sold me a faulty alternator (I just found out it was bad today after purchasing a battery) today an employee at your hammond location installed battery terminals and a battery in my vehicle, while installing the battery he said "I can smell battery acid but its okay". I drove my car for 15 minutes before it died out with the battery in flames. The hammond Indiana fire department said the battery was the source of the fire. When I spoke with the manager of the store he said it was my fault and he wouldnt be able to help me. My car is totaled because of a mistake one of your employees made.

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Darren - 5 d 13 h ago

0

Needed a wiper blade for my honda civic coupe , the clerk gave me the wrong one , so I returned it for the correct blade and was overcharged $4.00 , checked other auto zone store prices to make sure. The money was not much but the principal is. The auto zone in Mesa ,Az on Main st a little west of Stapley pulled this , watch out there , they are scamming.

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Anonymous - 5 d 18 h ago

Stop shopping at autozone period. Simply put any other place is better. Purchased an optima battery and they wont acknowledge the warranty and were completely rude in telling me so.

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Alliance Ohio AutoZone Assistant manger robert - 6 d 18 h ago

0

U want better service and better parts go to advace auto the parts are better and last longer and u get better customer service

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Brian Edwards - 7 d 18 h ago

0

I want to talk about a store in charlotte, nc the address of the store is 10020 albermarle rd. This store has had some change iver in leadership it use to be one of my favorite places to go for my auto parts needs. Now this place has a problem with customer service. Everybody is always waiting for one person to finish. Never seems to be enough people working. Oh, then you see 2 or 3 people peep from the back and nothing happens, they don't help at all. So we arw fristrated and now I just go across the street to advance auto parts. Please help this store send in a secret shopper, send the regional manager do something I still like going here based on my past experiences, but my patience is running thin.

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Employee at autozone in training. - 10 d 18 h ago

1

Just want to lead the corporate office headquarters know that the training that I received while working my first days at AutoZone has not been adequate. We are supposed to be a team correct? When I don't know how to locate something they look at me like I've been there for ages and I should know but I am new and still learning. The management is rude And overall not helpful in training a new person. There are five people that I work with and only one of them has been helpful in assisting me when I run into a problem. He is also new. You should look into this.

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Char - 10 d 19 h ago

Fair Pricing for business? That is the question. We found out that a dealership down the road has better pricing then us. We have done business with your company for years.

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Gwen - 11 d ago

0

I want to talk to someone about your Autozone store in Dallas, NC. Who is the Regional Manager and who is the District Manager? I am getting nowhere with Gary the store manager. On April 29th, 2018 I bought a new battery for my SUV. An employee come out to install it. He did not have good control of the metal cart and tools. The cart rolled off the sidewalk curve and slammed in to my car. I have an estimate of 510.00 for repairs. Gary keeps saying that his managers will be in touch and take care of me. Well it's been over 6 weeks now and the only contact I have had with anyone is Gary and that was me calling him! Yesterday was my last call. I told him that I was not being taken care of and my next step would be to turn over my info to an attorney. (Oh and now Autozone will be paying my atty fees, yep) Now if Autozone Corporate would like to take control of this issue, that would be good and I will not pursue an atty. I can be reached at (hidden)

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Dwayne - 12 d 11 h ago

I need the lodge and complain, about an employee in Massachusetts Hyannis.everytime I keep going to that store to return an item that's under warranty nicole and employee keep telling me nothing wrong with my item I don't get it ..my rotor wobbling she telling me my car need balance..wtf am so mad i need to talk to corporate about her..

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