FILED MY BBB COMPLAINT TODAY!! Dec 10 of employee trying to steal my flashlight! BAD employee needs FIRED!
Park Ave, Chico, CA
Thanks for taking a disabled man's money, not having his part and I'm 6 days into waiting on my money back for a part you didn't have but said you did for 2 days! No ride. No money. Can't get to my appointments. Wife's disabled too. Good job AutoZone. I better here something quick or the law is coming.
Store 0640 new castle indiana is a joke..I made a anominos complaint to district manager...associate carries a loaded handgun in the back of his pants...store manager covered his ass...NO EMPLOYEEE IS PERMITTED TO CARRY OR HAVE IN THERE POSSESION ANY FIREARM ON PERSON...OR BEHIND COUNTER WHILE ON THE CLOCK...Also the store manager hired young kid for a favor to a commercial account...I've seen many things at this store..all gray shirts should be fired immediately...I noticed the investigation was done half ass...
I use to store 3223 Rockland Ma. I am a very busy shop and let me tell you delivery horrible. I've called district manager Jason and left messages and no return calls. they have delivery that don't want to drive to me. they have one driver Tanya who is top notch and she cares about the customer and makes sure all is good. I would not recommend this store for anything not even car wax. I use to spend a average of 400 plus a week do the math that's about 20k and not a a lot but 20k is 20k I would do more but service is horrible and store managers and sales rep don't care. I deal with a lot of vendors and AutoZone in Rockland ma is the worst don't care about the customer over promise and totally under deliver..... oriellys just opened up down the street from this AutoZone and I have been giving them my business they are very professional and make do with there promise. ive said something to my sales rep and to store mangers and they don't care what a way to run a company into the ground good luck
Stinky deliver tells me on order next day delivery. 3 days later telling me hub was out will be following day. Called customer service asked to talk to William Rhodes and supervisor told me another week. Only option they to help was to cancel order. Took day off to fix car and now is costing me more then the dealer would have charged to do the brakes. Will not do business with auto zone.
*****"To a Jew, there is only one thing of value: money.
How he gets it.... makes no difference."
- The Eternal Jew, 1940....m5
Today, or this evening, Dec. 2019, I looked to Auto Zone for help/ Having been given good service in the past. So expecting the same as even a Chic could get not taken advantage of at any: Auto Zone! From past experience any color, race or even a chic My purpose was to see, learn, get help with: why my battery, my New battery was died dead this day. ~~ It was around ~ 6:30 pm - 7 pm, PST, on: Park Ave. Chico, CA. The first attendant was young male, sweet Hispanic and helped me very politely. After talking and saying he needed a unit, he got it, coming back with a fellow worker. He returned, explained to me he was getting off work. We said good-bye's and Thank you's. He had handed MY FLASHLIGHT to the other employee, also a young male. Now it was dark outside. #1 employee needed more light, So I had offered him to use MY flashlight, even my cellphone flashlight. He said thank you! I'm not sure if he knew of what was to follow? I ASKED this new chap to please hand me my flashlight, It was "My FAVORITE" and flashlight! And my in car emergency flashlight. (car still running, as now WAS IT OKAY OR NOT to turn it off?? I was being ignored.) M****, #1, he passed, my flashlight to a tall BIG younger man, #2 employee on the scene. This young man, said something over his shoulder, turned and slowly walked back into the Auto Zone. Not returning my conversation or flashlight, back into the warm, bright lights of the store where he was employed! Feeling a bit amazed & sunned, as he walked AWAY from me and didn't reply to my STOP! Stop you have my flashlight! He was nicely dressed. I was raised Bay Area, Love everyone kind of USA-MADE gal! Yep I'm blonde. And felt racially profiled for thanking this nice helpful Hispanic worker. So this surprised me, I had trusted this establishment before! Bought my wiper blades there! Now they both may have been in on it, I don't know. But young man, with swinging the braided hair, worker, kept walking. HE WAS STEALING MY FLASHLIGHT. Wondering whither I should have called the police! Heck and waste my oxygen. Hummm... DMV manual says to NOT LEAVE KEYS in a vehicle, or leave them in a RUNNING vehicle. I had just left DMV where my vehicle. So with a vehicle I had to ask a nice young man to jump me to start, I didn't want to turn the engine off! HEY DUDE, customer service...??? Well, I chose to roll my drivers window down, car running, as the young man was not coming out of the closed door where he worked. As it didn't appear I would get the JUMP START I WAS PROMISED! I didn't feel respected as a client or citizen. I was Promised by first employee that they could jump the vehicle, so I believed them. Why not, right! They were examples of their manager, or the lack of respect taught by their parents. One set of parents did a very good job! But he went off duty or just was laughing in back. Who is to say! Hahahaha.... I'm smiling and laughing too! They are what they ARE, I didn't define them, they did by their actions. One said I had pretty eyes. Ahhh, cute. Well I went to the OUT doorway, opened it but DID NOT ENTER! I CHOSE to be smart and also explain to the simpleton that my car was running with my keys in it. He said I could come inside and get it off the counter. I said NO, sorry that's not possible. You need to bring me MY flashlight to the door, thank you. And repeated that until he finally brought me the flashlight. Turning and muttering as the second employee of Park Ave, A.Z. left. Well I'd fire him for racial profiling me or his fellow employee. I can't make this stuff up! One earth Angel and one want-a-be bad boy, it was a test of my humor. BBB will be hearing from me. I would encourage each of you reading to find the BBB in the corporation area and file your complaint if you have one. I can say I have up to now always chosen A.Z. because of good service, and all races, ages and sex's have waited on myself and my brothers. We grew up with cars and fixed them. Wasn't my first rodeo.....
I went to the autozone location in Brownsburg Indiana 12/07/2019. Had been to advance, napa, and oReilly and none of them could get my windshield wiper blades off. William hosey had them off in minutes and replaced....he was so nice and efficient....this is the type of employee who is invaluable and I hope he is appreciated! !
The store on Rhode Island NE DC is s mess... I could run it efficiently and effectively!!! I will only work 4 to 12...the parking lot is a mess!!!! I cant get parts for my childs car!!!!!!
Kudos to your store in La Quinta, CA on Hwy 111. On 11/19/19 we had a down pour and that's when I realized (along with everyone else in the desert) that my windshield wipers needed to be replaced. I visited the Auto Zone just down the street from my home and stood in a LONG line waiting for assistance finding the correct size of windshield wiper for my Jeep. The woman at the counter was so helpful and nice. She walked me to the isle and also offered to have someone install my wipers because it was raining so hard. What great customer service!!! I will always visit this Auto Zone in the future. Thank you for caring for all your customers :)
I find it amazing at store 3539. That a employee has a doctor's note. And yet the store manager and the supervisor ,did not want to cover for the employee. It maybe wise to inform them that ,that is against the law. I wanted to help my friend out by reaching out to you on their behalf. Because I hope that this matter will get addressed in a professional manner. I wanted to reach out to workforce in texas, and a lawyer but my friend is holding off
Just curious , as to why there isnt a autozone store in juneau alaska?
What happen to the check out line at your locations in Houston Texas. The service and wait is just horrible. You have to wait in the same line as if your looking for a Auto Part just to pay for some car detail products. I decided to leave and go across the street to Oreily. The wait to check out was just rediculous.
Went to autozone got a radiator they charged me 108.00 they got wrong one took it back got right one for 128.00 they said ur 108 will be back on ur card here it is 5 days later no money back on my card but they got there money same day and store telling me it will be 7 days
Have you ever considered putting a store in Maryville, Mo?
No, we have not
Whoever is doing PAYROLL, need to do their job! It is Court Ordered Child Support Payments that are not being sent out on time. They are continously late! It is against the Law to withhold Court Ordered Garnishments! Do your job!!
Belpre, Ohio store has the worst management I've ever seen in any kind of establishment.
Recently my husband was terminated by the manager Elaine in Cape Girardeau Mo. Bloomfield Rd. He was late bc I was having a stroke and my brain was bleeding. The manager Elaine called my husband screaming at him for not coming in to work. My husband tried for 2 weeks after calling her everyday to be out back on the schedule and after 2 weeks she tells him he's fired. Also she has been seen and heard screaming at other employees in front of customers. Now since all of this it out us in a bad financial situation and we have 5 children and Christmas coming up.
So thank you Elaine for being a cold hearted careless manager that has apparent issues of your own.
I just wanted you to know i won't go to your store because your store in Taylorville Illinois stuck me with a $85.00 coil pack I never took out of box most of my family and friends also use your competitors because of this just thought you should know unhappy customer
Trying to reach your regiinal office is insane..however i press thru because of obe of your employee..i purchase a light bulb at obe of your store last thurs...it was extremely cold outside and the asst was not coming out to assist me...i attempt to put it on myself wirh no luck...my neighbor suggest i go to anorher auto zone near me... I went and presented my recipt showing i purchase the product from you...the cashier said soneone would assist you .ms kuian c at store 3004. #(hidden) was more than willing to help me..she was assisting another customer with her headlight issue...did i mention it was freezing outside and this young lady was on the ground patiently helping another customer...she came and help with with a professional attitude and smile...even showed me what i was doing wrong.. She notice a wire not attach that was for the fan to keep the engine cool...she attached it for me...above and beyond to make me a satisfied customer...i needed that done cause i got stop early that morning not realizing the bulb was spent...i had to take the time to let you know what one employee would not do at another store ms kuian was happy to assist me...
Trying to reach your corporate office is a nightmare. I have been calling over a week now and can't get to the correct prompt to reach your payroll office to inquire about some stock. Just a nightmare that I wouldn't wish on anyone. Don't tell me to call 1 (hidden) it doesn't give you what you need. Customer service is a joke.
Darrick at your store in Lincoln Illinois is just a great person. Your company should be proud to have him as an employee team member.Every time I need a part, he's always there to help me. All your employee's at your Lincoln Illinois store are great. I won't go to any other parts store to get my parts.I bought some ner blades today, and Darrick waited on me and also put on my wiper blades on my ford ranger. You can't ask for any better service then that.He and all your employees are very friendly at this store. I want you to make sure he is told about his great customer service.
Sherry at the Marshall Michigan store is the best AutoZone associate I've ever dealt with. I ordered spark plug wires, they didn't fit even though the computer said they would . She ordered another set, they didn't fit either. She took the time to research and try to find the right part and called me every day about her progress. Two thumbs up for Sherry! She wasn't lazy and tried to take care of the customer! Normally the associate would say part unavailable or dealer only. She's a keeper !!!