I was in the Charlotte MI auto zone and crew member was very rude. If you are going to work in customer service be sure you no to be friendly and curtious to all customers.
My car battery died tonight and the two men working at the North Olmsted, Ohio location on 12/8/16 went above and beyond to help me and made replacing my car battery an easy and less stressful process. The freezing temperatures didn't stop Joe from replacing my battery for me and I greatly appreciate that. Awesome people working at this location. I just wanted both these employees to be recognized for their outstanding customer service and knowledge. I will definitely recommend this location to other people.
Well I am Alvin balam me and my family been using autzone for years now but after today I will not return. So I was in the Pensacola , Fl store today I ask for a alternator and told them I am not sure which one I need so can you come check my car is outside, so with that being said they look up one or two ask a few questions on engine size and they come down to two different ones so one guys says well if he has power windows and doors it's 90% that one so I say I don't need 90% I need a 100 cause once I leave I won't be able to come back up here so true enough it was the wrong one. So now I find a way back up there and let them know so now they can't refund me for the mistake they made and then charge my card again and that's still the wrong one so now I am out two transaction and still have to end up paying cash for what they messed up on and I have to wait five days for my money to come back and they say well we gave you a 10% discount for our mistake but shit 10% or my 240 back what would you choose . Just know they won't get nkne of my business anymore.
What a great experience In Keller Texas with the Store Manager Richard Cannon. He was so pleasant and informative even he gave me good install advice and a few tips on problems he knew that I would encounter I have never had such an exceptional experience as a customer at any business like this before the world needs more Mr. Cannon's in it.
SO I HAVE BEEN DEALING WITH AUTOZONE IN ALOHA OREGON FOR THE LAST 5 YRS. ALL THE OUTSIDE REPS ARE A JOKE. I CALLED CORPORATE AND William Rhodes IS ALSO A JOKE. WILL NOT TALK TO ANYONE, THEY CONTACT THE OUTSIDE REPS HERE WHO SAY THEY WILL CALL ME BACK 3 MONTHS LATER AND STILL NO CALL BACK. I WAS THE NUMBER 1 ACCOUNT HERE... THEY KEEP RUNNING OFF ALL THE EMPLOYEES WHO CARE AND KEEP THE ONES WHO ARE DRUNK AT WORK AND STINK. ONE GUY HAS BREATH THAT IS SO FOUL THAT I ALMOST THROW UP WHEN HE SHOWS UP AT MY SHOP.... THE MANAGER DOES NOT HAVE A CLUE ABOUT ANYTHING THAT IS GOING ON. I HAVE KEPT IN CONTACT WITH FORMER EMPLOYEES AND I THINK THAT I AM GOING TO RELEASE EVERYTHING TO THE NEWS!!!!!! COLLIN IS THE CSR AND HAS BEEN TO MY SHOP ONCE IN 6 MONTHS.. MARK WAS THE LAST CSR AND WAS FIRED WHEN HE STARTED MAKING WAVES TO GET THINGS CHANGED. THEY KEEP THE STORE UNDER STAFFED AND WANT PART TIME EMPLOYEES TO WORK FULL TIME HOURS AND THE MANAGER IS ALWAYS ON VACATION AND NEVER WORKS WEEKENDS.
My name is Larry Mayle an I have been a very loyal customer mostly through your Athens Ohio store an generally receive great service except today.i called about a axle for my truck the guy told me 55 dollars an a 15 dollar core so I sent my wife to buy it an when she got there she was told it was double the price an double the core charge when I called back noone remembered talking to me about the axle I have no reason to lie about it you can check my records I have been a dedicated customer an they hung up on me when I told him the manager" Steve "that he just lost a good customer I shouldn't have been treated like that an I feel like I should have gotten the part for what I was told
To whom it may concern:
I am a senior citizen who recently received excellent customer service from a worker named Benny at the Paradise Hills store. He was polite,helpful and knowledgeable. I will surely be back to Autozone because of his kindness. Thank you for hiring such great people at autozone.
Yours truly, Martha Sanchez Clarke
I am writing this review to let the entire world know that AutoZone store # 842 located at 5792 Palmer Park in Colorado Spring, CO has the best team ever, I mean the best team among all the rest. This store is PHENOMENAL, it went above and beyond customer service. I have been in retail for 20 plus years and I can recognize a team that is highly, unprecedented genuinely caring people. On November 3rd I went into this store Mr. Johnny gave me his undivided attention as if I was the only person in that store. He was very knowledgeable about my vehicle and what would be the best recommendation at a feasible price. He was very aware of his surroundings and he recognized and greeted people as they came into the store. Although other customers were entering the store I noticed that he multitasked in a timeliness manner to assist all customers. Cheyanna was off the clock proceeding to walk out the door when an elderly women came in and lost in direction. The women was two miles away from her point of contact and Cheyanna used her own time to lead the women to her destination. NOW TELL ME, THAT'S NOT ABOVE AND BEYOND! Nick was working with a customer assisting him with some type of belt that the customer ordered a half an inch too short, and solved his problem. T.J. was with a customer and assisting him on the computer and taking him to the item that was needed. Cory was out doors assisting a lady with kids and a bad battery. This team has no words in the English, Greek, Hebrew, nor Spanish language to describe how amazing they were to all their customers. My experience with this team and seeing how helpful and customer service oriented they are was a pleasurably overwhelming feeling to know that people like that still exist in this turbulent world. I will rate this team an A++++ Super fantastic pleases keep up this OUTSTANDING work.
The worst service ever manager is standing around with all ther sales associates we asked for help and asked us to get in line then when we are up next in line the associat then asked us to get into another line this need a new dam manager or simply close down
Your Auto Zone on 120 Leucadia blvd Encinitas CA 92024
Delivery Personal Broke my Door and it been some time and still your company has yet to fix ..its cold and I cant close my Door, my concern is that some one will be badly hurt ..Door slam shut, it my business door
Attention: Mr William Rhodes, President; CEO
The service given to me today by Mr Jason Garcia, of the Hugo, OK AutoZone store was above and beyond outstanding . He solved 3 problems I was having with my daughters car within minutes.
Amazed with his knowledge and problem solving skills I couldn't be happier. He answered a fuse question, tested the engine codes, sold me a new gas cap and replaced it, then fixed a jammed tailgate latch problem we had for 6 months instantly. Never have I seen such amazing service; and so it compelled me to write this review for such an upstanding employee of yours.
Just let you no your parts are junk will not do business at your stores,
I been traveling for a few month and the cv axles i been buying all break within a few hundred miles!! Brand new parta s shouldn't be doing this. I have had pota of headaches and return lots of warrentied parts only to replace them a week later!! I have had to spend extra money going on motels because this has disabled my driving. Im freaking pissed. And yet another one breaks and i gotta put more seals in!!!
I am a former employee of Autozone. Did you check your motor mounts? They can cause cv joints to fail.
TO BE DIRECT: you're selling PRESTONE 50/50 (1 gallon) for $13.99 in the same plaza with WALMART who has it for $8.44.
#2...YOUR EMPLOYEES' ATTITUDE STINKS
Who do you think got my money...hint...NOT AUTOZONE.
**North Lauderdale store**
I bought some lifetime brakes then when one of the brakes broke I brought them back to return the breaks because it's a lifetime they gave me the new brakes and then told me I cannot return them again after this time and took the purchase off of my account so it no longer says I have brakes is that lifetime that is fraud and going to get an attorney and have a lawsuit against them it's not the first time this happened it happens with other parts as well.. they need to change from Lifetime till one-time Exchange so people aren't paying extra money for a lifetime and then losing it after you return it cuz its lifetime the way they are doing it it's called fraud false advertisement I'm definitely going to a lawyer and will probably have a lawsuit against AutoZone
I am being charged for oil.and antifreeze brake fluid that I never even picked up I ask them to show me some invoices. Trade Solutions sent me some on my email they had never been signed by my name. Never seen or recognized the signature. The trade solution guy said they don't require any signatures when charging a product. I had to sign before.when k charged other things. So that means they have the right. To charge it to your commercial account and sign with anybody's blow Joe signature they use the product and charge it to you. The store is located in Edenton north Carolina on Virginia rd.
I was an Autozoner as a commercial driver till the store manager got mad at me for going above her head. She claims I was moved to DYI because me and my commercial manager did not get along. How can anyone get along with someone that's on drugs, that didn't get her fix that morning and wants to yell at you for not doing Her job. Didn't know Autozone hired people on drugs.
I was. In autozone on 1959 metropolitan pkwy Atlanta, ga and went into the store to purches some items and was stonged armed for my phone i ask the cashier to let me us the phone to call the police and was told to wait this was the most selfish thing that a cold hearted person could do to a victim in there establishment the incident happened on 12/03/2016 at around six pm
The dumbest bunch of fucktards at new london autozone. Just dumb stuoid motherfuckers. No respect. Dont know how to speak. Get all their knowledge from a fortune cookie.
Enjoying Your "Diversity Enriched" America ???????
I have been trying to get my refund from this company for 4 months now and I can not get an answer as to when I will get my money. The Tooele, UT location sold me an inferior part that almost killed my entire family I had to have my truck and trailer towed and a repair bill to replace the inferior part that AutoZone sold to me. The part broke in half as we were coming down off a mountain and then my engine caught on fire from all the brake fluid that was being sprayed on to it. As soon as I got back to Tooele, UT on August 2, 2016 I submitted my claim for the tow bill, repair bill and car rental bill. I am currently on hold trying to get ahold of their customer service to see where my money is, I HAVE BEEN ON HOLD FOR OVER TWO HOURS AND THEY STILL WILL NOT PICKUP! I have tried numerous times to get through to there customer service and am unable to. If I do not get this resolved and my money in hand by the 2nd of December 2016 I will be picketing the Tooele, UT store and telling everyone that I see about my dealings with AutoZone.
Time for a lawyer.
Or a 12 gauge!