Information, reviews and public commentary for US companies

 

Autozone

Rating
1.090682
Web
http://www.autozone.com
Address
123 S. Front St.
Memphis, TN
38103
Contact
William Rhodes
Role
Chairman, President and CEO
Phone
(901) 495-6500
Fax
(901) 495-8300
Employees
65,000
Twitter IDs
@autozone
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Anonymous - 1 d 12 h ago

John Sayles is stealing from you guys he works in East Saint Louis on State Street

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Geraldine Berviller - 1 d 20 h ago

5

Employee Comment: Jarvis, Manager at store located on Lindbergh in Florissant. My battery had to be jumped in Warrenton, MO on Thursday 10.18,18, so I went straight to SAMS in St Charles on way home-they wouldn't take me at 6:35 because they close service dept at 7pm, then I went to Firestone on Lindbergh because I bought my tires there; they couldn't take me until Saturday and suggested I leave vehicle. I pulled in next store to Auto Zone about 7pm and talked to Jarvis S. he immediately helped me-checked battery outside-found my info on VIN on line and got my battery, I paid and we went outside to put in 2013 Ford Edge. Front post came out easy BUT back post wouldn't come out, this was the original battery in the vehicle. He worked on trying to remove it for 2 hours-in-between he helped others with their problems-assisted employees with issues-went inside to help employees with registers when returns were necessary. In fact; he was everywhere but continued to try everything (even U-tube) to get my battery out to replace with new one. At 9pm, we decided to put original battery back in, refund my $ and he made sure that my vehicle started so I could get home. He was exemplary in his service, kindness and helpfulness. I would totally recommend him for a raise just based on this experience alone. We have a long history of buying auto parts etc there but he far exceeds any service that we have ever received. Please compensate him in someway for this excellent service. Thank You.

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THANKFUL PARENT - 3 d ago

5

There was a school lockdown in Lewisville, TX today and your location at 1106-C W. Main Street, Lewisville TX 75067 kindly opened their doors to provide comfort and safety for the students that were scared and cold (from the North Texas rain issue). THANK YOU AUTOZONE LEWISVILLE for keeping the kids safe when their parents weren't around! Please pass this message to the store and let them know that so many parents are thankful for their kindness.

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Anonymous - 3 d 4 h ago

Re:AutoZone 92126

The Delivery Drivers to be damaging automobile surrounding This business !

I use the same parking where tbese drivers park, and of cource its a public parking and is also a driveWay delivery for Namaste Plaza & Auto zone , this space is to be shared by all patrons and others , but what seems to ne happening is the crue at Autozone haz been demonstrating actions that may ensue trouble in general

I work at Namaste Plaza and IPark there and and two different tomes my car has been dameged afer being parked all day , I have a suspect but of course i can't go and cause trouble. and i get the same evil Eye, or a very bad reply , AutoZone also has a rotating schedule and it makes it very hard to cind the ones responsible for banong up tbe cars in the parking lot ,i wright this because my car was parked there and this is not tbe first time this problem with Auto Zone delivery drivers.92126 area code. also all day and my vehicles did not move from this space in direct view of AutoZone Empoyees ,

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Tiffany Goode - 3 d 16 h ago

3

How do I become a vendor

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Anonymous - 3 d 18 h ago

0

i live in san diego and worm near AutoZone and i park my car twice the guys there 92126, have put a small dent in my car with Auto Zone work truck , which is new truck , I also have a new car guess what we both purchase vehicles at the same Car Dealer, no other cars were parked there all day .

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Yadira Ramirez - 9 d ago

0

Ive gone to several locations and every single time theres a group of people at the store and not one can help. Obviously car issues are one of the worst things that can happen. Im extremely upset with the consistency of your horrible customer satisfaction and service. Your store is useless.

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Suzette - 11 d 3 h ago

1

I am very disappointed in your customer service, I can't believe a big corporation like this doesn't go the extra mile. Your employees are not trained, I go in there to have a battery taken out of my remote for my vehicle and they're afraid to open it because I don't want to break it , I guess your Auto Zone doesn't believe in making money because you just lost mine.

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Flecia R Holmes - 12 d 2 m ago

1

5 employees in the store no body could help me or offered zttod there for a while

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Disappointed Customer - 12 d 20 h ago

0

Went to the Landover MD AutoZone 1837, The Associate with the purple lips, was very rude and also the Assistant Manager Vance L. Never been to a store before where the "street mechanics" are part of the staff; i.e., leaning on the counter, and assisting customers.

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Bryan Jackson - 13 d ago

They will screw you over in a heartbeat and do not care how much money you spent with them I'm done and will never go back too many other options to deal with dipshitz like that. They can find any detail about you and and your purchase history if you just give them your phone number but try to return something and they can't find diddly-squat what a bunch of rip off the artist. F you to AutoZone

Flagged for review. 
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Nevils - 14 d 3 h ago

0

Employee of Autozone put hydraulic jack oil in my Mercedes hydraulic system. They're not even supposed to work on vehicles!!! This caused over 8k in damages.

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Ronnie - 14 d 15 h ago

0

I want to parts ive paid for make it right im Ronnie in Kansas and so far every store sucks get some one that knows what they are doing

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Anonymous - 14 d 16 h ago

0

Im here in Wichita Kansas every time we buy something from your stores here in Wichita on our account an with warranties or a guarantee they say they can't find it and wont honor it because they say they can't find it im tired of the crap we spend a lot of money with you we are a trucking company we can spend our money with someone different

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Angry mom - 15 d ago

0

We had the worst customer service from a Store manager at the Bridgeton MO location today 10/7/18 This woman stayed on her personal cell phone through our invite visit. Kept looking up the wrong part because she wasn't listening to us and then had the nerve to get pissy with us for interrupting her conversation. This was after running to 3 other locations for one part that was already defective on our daughter's vehicle and was bought from Autozone. This will be our last time dealing with this store. Your customer care SUCKS!!

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Angry customer - 16 d 17 h ago

0

I have went to Auto Zone for year but after today and the experience I had at the location in Del city Oklahoma off of SE 44th street with Lisa I will never go there again!!! She was the extremely rude and cursed me out because I asked her to explain her policy.

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Rocky Racoon - 16 d 17 h ago

You have went ? Means you did not go.

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Moses - 16 d 19 h ago

0

Autozone located at south goldenrod road Orlando Florida which Silverado or whatever is the manager got my car messed up. I drove to them for oil change and bulb change; after 4hours of waiting my car was finally ready; But the messed up my cAr battery because they had to turn it on and was checking the lights and all that; they finally gave me a new battery free. After I went home, all my lights turned off and wasn't working again; I tried driving to them to get their work completed but they were all giving me attitude and walked me outside telling me never to come back because they know they can't do anything anymore. I have been using autozone for a while but the employees at south goldenrod road all are super rude. I'm never using you guys ever;

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Jonathan - 16 d 20 h ago

5

Felipe from store# 4089 is super helpful and is always on top of things. I come to this store almost on a daily basis to purchase multiple parts. Parts I receive are always correct and last a long time. I have been coming to this store for years and will continue to do so.

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Ronnie S. - 17 d 16 h ago

1

2202 W43rd st. Houston Tx, Store#1448 is on of the worst and have the most incompetent employees ive ever delt with, one was basically ignoring customers while they had phone sex on company's phone and then got a serious attitudes when asked for help. Definitely need a visit from corporate management to straighten this location out.

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Zack an Christa Birdsong - 18 d ago

0

We purchased a motor from this company. It did not last 10,000 miles!!! I was under waranty an walked in to find out procedure for getting the motor still under warranty exchanged. I was told to bring it in an they would order another one. I hired a mechanic had it inspected an also pull the motor plus deliver it. As I arrived an spoke with the store they refused to help me directing me to the manufactor of the motor!!! Blaming me for not speaking to a manager first an not understanding my paperwork!?? Now, I was already upset I purchased from what I thought was a reputable company.... an sold a $3,000 faulty motor but to be blamed an not helped?? I want a full refund! My lawyer says I can get labor reinbursment as well as what I paid for the motor. This company has not heard the last from me! I will never make the mistake of trusting this company again!

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Russell Nottingham - 18 d ago

0

Went to Auto Zone to bring back wrong part Which I was okey with,I thought while I was there I would pick up a few items . The phones kept ringing The guy waiting on me after 20 minutes, finally on phone helping some one else ,got some one else to finish my order and explained to me that corp office says the phones are first priority ,Even thou there was a few other items I wanted to pick up while I was there. I knew I would be there another 25 minutes or more because of them picking up the phones and waiting on some one else and instead of finishing my order. I believe clerk should stay with paying customer till he is finished. I shopped at Auto Zone for years. don't plan on going back .Phone calls should be placed on hold until the paying customers order has been completed.

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N/A - 19 d 6 h ago

0

I have tried repeatedly to get someone to take care of the faulty parts I received. I have called repeatedly and everyone keeps saying they will get back to me, I spoke with a Kevin Miller and he promised to take care of it... a month ago! I have yet to hear back. The only options they will give is that I repeat the process of taking off work, buying the parts and replacing them and then in 4-6 weeks I'll get a refund. I don't find that to be a fair option as I did everything right and the parts they sent me were defective. I can't just keep taking off work and buying parts and paying to have them put on... and wait around for the money back... their customer service and care is deplorable.

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Stephanie Blashke - 18 d 8 h ago

Just curious what part do you have that is faulty

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dave - 18 d 4 h ago

Why are you not taking the parts back to the store. Even if you buy online, a part is a part warranted thru the store

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