I just received a nasty call from a CSR rep from a FB request from Vancouver office she was such a horrible rep for this company let alone she just made excuses for not returning my request that I book for a Monday I stayed home thinking I responded to her email for a formal time and day.I I WILL NEVER REQUEST THEIR SERVICE AGAIN!!
I purchased a bath Fitter liner back in 2007 it looks great! 2 yrs later the bullnose piece that was white is now beige. I was told that's not warranted because it is pvc unlike liner and not covered! As far as I'm concerned it was there work and product it should be covered. Now 2019 I find the floor has air pockets, I called and once again they said no it's trapped water and that's not covered either the caulking goes bad and should be replaced, well no one ever told us that. Ok whatever they came out, we paid $400 to redo the tub and get rid of the water pockets. This was yesterday today we went in to check it and you can still hear the water in the side wall sloshing around, we paid for it to be fixed! They did nothing but re caulk for $400. I am pissed and we will get in touch with BBB
I had a similar issue with water pooling, however, mine was under the liner, it was very hazardous when standing on it. BF came out to redo the job, however, only to charge me the full amount of a bath again, not a redo, which had life long guarantee? When the new tub arrived, it was the wrong size. It took them over a week to order a new one, then finally the job was done. The young technician was very good, thorough and clean, I had bought all new fixtures, all they had to do was to replace what was done sloppily a few years ago. Their competition who looked at the job said right away that it was BF and I should contact them to redo it. First they send a person to drain the pooling under the liner. It was done, and then water accumulated again in no time. I now have to hassle with them over cost. The Life Time Guarantee is not honored. Be prepared if you hire this company
I have tried to contact Bath Fitter in Mokena ,illinois I've sent emails and left messages I never get a response So tomorrow I will visit the store seeing that's the only way I can actually talk to a person about getting my bath tub repaired
If I lied and said I was interested in getting a new shower I bet i would get a response Very disappointing experience with your company.
Shirley, we had a tub put in with bath fitter for my 73 old mother. The tub started cracking so they came out and replace the tub. The young man told my mother he will be back he had to order something. So we came home to visit my mother from out of town. That when we realize the man didn't finish. So I started calling in October the was very nice at first saying she will back. Then she started get a attuide. Saying the owner was at the hospital with his child cool. I waited another week call back he was out town for two weeks at the corporate office. Then I ask for his boss she it on one over him.
Made appointment, expert arrives measures, takes photos, give 600 deposit. Insert arrives 4 weeks. Installer arrives low and behold can't install some issues not caught by sales rep. mind you manager approved all photos and measurements prior. Manager contacted two options given me return deposit sent to Canada office I paid in Illinois (Guess Not), or tear down my good ceramic wall, put insert and then put up their shower walls costing me more money ( Hum!!!) I didn't see that coming! I guess no insert for me. Thanks Bathfitters. Buyer Beware. Still waiting.
bath fitter charlotte office dispatched thieves to my home to perform the work. 10 days after bf was in my home I discovered that two to three thousand dollars was stolen from my master bedroom closet. I contacted bf and the manager came to my home to try to suggest that I had moved the money and forgotten where. I also contacted Tennessee and Quebec both of which had no interest in helping me with my situation. I have filed a complaint with the Better Business Bureau. I have told every person whether it be in line at the grocery store or on social media. My home is my sanctuary and bf violated this. The stress brought on by bf thieving employees has caused me health issues as well.
Regarding BathFitters: We can't get service at our home in Charlotte to replace some work that was installed incorrectly. We've called repeatedly for 2 weeks and are promised over and over that it will be taken care of the next day, but then we don't hear anything and need to place another call, with the same results. We are very disappointed after spending so much money and we don't seem to have any recourse. Bathfitters has been paid and it appears that's where their "lifetime warranty" ends. Very disappointed and very costly for us. We will review on other sites such as Yelp and NextDoor to alert others to never do business with this company.
UPDATE TO BATHFITTERS: Samuel from BathFitters came this morning and fixed the problem we had with the installation around the mirror and installed the towel bar we were supposed to have. When he saw the problem, he immediately had the solution and fixed it beautifully and had everything done and cleaned up within 2 hours. The manager of the Charlotte office called within 15 minutes to make sure the work was done to our satisfaction and apologized for the miscommunication. We are now satisfied with our installation and sorry it had to come to this.
I'm so sorry I've signed a contract with Bath fitters. Sales lady was too good. Even convinced us not to get second quote. Customer Service is terrible,they just don't care. There plumbers costly to fix leak instead of me wasting water for the 2 month wait. Installer I really liked but he had to redo all the plumbing that was just done,he gets the wall skin on ,then the tub skin was not the right one, it was ordered incorrectly ,no surprise there. Now today tub is in but I must wait another 3 weeks 2 days for install.
Very disappointed no return phone calls all I ask for was cancellation. After they broke the contract.all I get is the run around.all I want is my money back.i will use my existing tub and shower because I dont trust any bath fitters.
I am having problems with the seal. It keeps coming off and mildew gets in. I have called for help on this and am told this is not covered under my warranty.
Hi Nancy, we're sorry to hear about this experience and we'd like the opportunity to look into this mater further. If you could please provide us with your zip/postal code we will have our local team reach out to discuss further. Thank you.
Very bad job. First time they installed the handicap seat incorrectly. 3 months later they came out and said all I would get is a new wall put up over the new wall they installed. They did put a new seat in, (smaller) right up against the corner of 2 walls. I was told by manager that they would do what was best for Bath Fitter. They broke the led light bulb in my ceiling light and I asked them to please be careful. They scratched the paint off my newly painted ceiling. I complained and got nothing. The trim pieces were run all the way to the floor and they new a new floor was going to be installed. This company does not care about the customer, they said so when the woman stated they would do what was best for Bath Fitter. TELLING EVERYONE I MEET NOT TO USE BATH FITTER. I am elderly and they took my money and ran. Oh yeah, water splashes out under the inside door, all over the floor.
VERY BAD EXPERIENCE. We were mislead about the time to install and how product would piece together. We asked all the right questions and we were just plain mislead and/or not listened to. Original install was terrible - tub/shower was pieced together poorly and not as was described to us at time of sale. It was poor workmanship.
It was seamed part way up from the floor when it was supposed to be a seamless floor-to-ceiling piece in front of the unit. It was seamed poorly -like they slapped a trim piece over the seam but it had gaps and was ugly. The piece below the trim didn't match the piece above - that isn't floor-to-ceiling then! They installed a dented shower curtain rod. They did come back out and fix where it was pieced together and did a much better job of making it look halfway presentable where it was seamed but the finished product is still not worth the money that we spent. Wished we would have read more reviews before proceeding. They are not honest. They have NO CORPORATE contact to go to. It has taken us 4 weeks to get them to respond to our issues. We kept being told that a supervisor needed to authorize a discount or anything. We wouldn't be called back. Seriously considered taking them to court. That disappointed. READ THE CONTRACT. MARK IT UP BEFORE SIGNING. Note every questions/clarification and have them initial it. Or, hire a plumber and purchase the product replacement yourself. We could have done much better quality of work and received a better product for the amount of money we spent.
I had the same experience. I was told it was one piece and wouldn't have to worry about caulking again. This is not the case- very misleading. My bathroom still is not done. The customer service is horrible- here I sit with my bathroom not finished and 2 weeks later still waiting.
I'm extremely upset with this company. Disgusting customer service. I had 2 showers installed which took a week. The first crew that arrived didn't have the right materials. Black marks were left on the walls and ceiling. Cocking has air bubbles that have burst, and it's all over the frame work, a five year old could have done a better job, The shelf in one stall is so tipped that a bar of soap will come flying off. The crew did not clean anything up. Dinged up other walls in the bathroom that I have to pay my contractor extra to fix. Four different people have come out to look at the job that took place a month ago. They say it needs to be fixed but nothing has happened in 4 weeks. When you call for customer service they send you to someone's answering. No one gets back you.
The unfortunate thing is they have my money so no one cares.
If I had read these reviews before hand I'd never ever have gone with this company.
I'm a original owner of a bath fitter tub and wall surround. I needed a new shower head and faceut and drain installed. Called bathfitters I'm Manhattan. I called on January15th and explained what I needed done and asked could Bath Fitter do the job. I was told that I need an consultant to come in and show me shower head. I was later called back and told that since I was a previous customer that it would be a service call and someone would call me back. No one called me back so I called again on January 21st and was connected to Damon, I explained to Damon what I needed and he told me that I had to go on the website and pick out the type of shower head I wanted. I picked it out and call Damon back to let him no what I had chosen. On January 23rd having no hearing from Damon I called again. I was connected to Brian and told him that I had not gotten a call from Damon, Brian told me that someone would get back to me. I had to go out and while I was out Sherri called me and left a message for me to call her back, I called her back and again Brian answered the phone and told me that Sherrie would call me back. It is January 25th and I have not heard from Damon or Sherri.
Although everyone was very polite on the phone, I was left hanging. I suppose the job is too small for them. and the so call life time guarentee is a scam.