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Best Western

Rating
0.980447
Address
P.O. BOX 10203
Phoenix, AZ
85064-0203
County
Maricopa
Contact
Thomas Higgins
Role
President
Phone
(602) 957-4200
Annual Sales Est
$178,568,193
Employees
1,386
SIC Code
7389
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Nelli - 17 h 24 m ago

5

Enjoyed my week at Best Western Plus, 648 67th Street Circle E, Bradenton, FL. Housekeeping 100%, as was the front desk service, and the breakfast buffet. Props expecially to Miki and to TK (the Breakfast Lady) for excellent contributions to my comfort. The whole experience was just what a traveler hopes for. To Miki, TK, the maintenance man (whose name I didn't get): Thanks for all the friendliness and the smiles in addition to doing your jobs perfectly.

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Swann - 4 d ago

4

We stayed at the best western Parker Inn located at 1012 Geronimo Avenue Parker, AZ, hotel ID: 3130, and they falsely accused me of causing damages by a foul odor that came from the room, related to weed which never happened and did not come from the stay there.

Best Western-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Best Western-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Best Western-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Best Western-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Best Western-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Best Western-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Best Western-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Best Western-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Best Western-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Flagged for review. 
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Ab jab - 2 d 16 h ago

4

the Temecula Wine Country Best Western Hotel in CA. We had no hot water. I contacted the manager Kalpesh Patel 3 times and he never responded. The worst hotel and manager ever.

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Anonymous - 2 d 17 h ago

0

We recently stayed at the Temecula Wine Country Best Western Hotel in CA. We had no hot water. I contacted the manager Kalpesh Patel 3 times and he never responded. The worst hotel and manager ever.

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Swann - 4 d ago

4

We stayed at the best western Parker Inn located at 1012 Geronimo Avenue Parker, AZ, hotel ID: 3130, and they falsely accused me of causing damages by a foul odor that came from the room, related to weed which never happened and did not come from the stay there.

Best Western-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Best Western-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Best Western-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Best Western-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Best Western-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Best Western-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Best Western-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Best Western-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Best Western-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Flagged for review. 
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Anonymous - 4 d 7 h ago

0

We stayed at the best western Parker Inn located at 1012 Geronimo Avenue Parker, AZ, hotel ID: 3130, and they falsely accused me of causing damages by a foul odor that came from the room, related to weed which never happened and did not come from the stay there. The mgmt argued that they would charge $250 deposit fee for damages based on the check in. I am furious as I am a loyal best western rewards member and try to stay at their many hotels and resorts when making travel plans. This is wrong and should be addressed as soon as possible. It is completely subjective and after telling the front desk mgmt that did not come from me, they still proceeded to charge my credit card. This is not what I expect from the customer service at best western hotel and a complaint is lodged with their corporate office. Again their hotel id is 3130. Very poor customer service and not what I expect from a best western property. I am disappointed with the brand and their customer service and this will impact how I make travel happy plans in the future. Elsie D.

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Sbwhite3@cox.net - 7 d 18 h ago

0

My husband and I stayed at the best western on 12/4/2019 . Worst experience I've ever had. Woke up to multiple BED BUG BITES on my back, legs, and arms. We stayed in Room 106. I informed the front desk with an "oh.,I'm so sorry" that was it. I'll never stay at another best western if I can help it. This was a 1808 Lucas St, Florence, S.C 29510. Worst experience of my life. Have been miserable ever since. Had to see doctor for medication to ease the miserable discomfort, pain, itching. Shirley White 6741 Elderberry Dr. , New Port Richey, Florida 34652. (hidden))

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Lehember Husain - 19 d 13 s ago

3

I stayed at the Best Western west Orlando this past weekend and I must say that I am furious and disappointed in the cleanliness and overall customer service. I checked in late on saturday. I immediately saw hair in the sink and a used bar of soap in the bathroom. I had to quickly change my clothes and run out because I had an event to attend. When I got back to investigate the room more, the sheets were dirty and had a dirty sock in it. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7..

Flagged for review. 
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Larsen Toubaro - 13 d ago

3

My second time staying at BW once in Muncie IN 2 years ago and this past Thursday at Newark Airport International BW Plus. How can you stay at two BW years apart and both times get eaten alive by bed bugs??? My room on Thursday was free but let me just say I will never step foot in a BW hotel property again in life.....horrible experience I even caught two in a cup took them to front desk.....BW get it together already......wish I could post pictures I just hope they don't scare around my neck...the BB were insi

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Lehember Husain - 19 d 13 s ago

3

I stayed at the Best Western west Orlando this past weekend and I must say that I am furious and disappointed in the cleanliness and overall customer service. I checked in late on saturday. I immediately saw hair in the sink and a used bar of soap in the bathroom. I had to quickly change my clothes and run out because I had an event to attend. When I got back to investigate the room more, the sheets were dirty and had a dirty sock in it. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7.. Best-Western,'headquarters,,,,,+1_855-4.8.5.O4.O7..

Flagged for review. 
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Larsen Toubaro - 13 d ago

3

My second time staying at BW once in Muncie IN 2 years ago and this past Thursday at Newark Airport International BW Plus. How can you stay at two BW years apart and both times get eaten alive by bed bugs??? My room on Thursday was free but let me just say I will never step foot in a BW hotel property again in life.....horrible experience I even caught two in a cup took them to front desk.....BW get it together already......wish I could post pictures I just hope they don't scare around my neck...the BB were insi

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LT - 13 d 9 h ago

0

My second time staying at BW once in Muncie IN 2 years ago and this past Thursday at Newark Airport International BW Plus. How can you stay at two BW years apart and both times get eaten alive by bed bugs??? My room on Thursday was free but let me just say I will never step foot in a BW hotel property again in life.....horrible experience I even caught two in a cup took them to front desk.....BW get it together already......wish I could post pictures I just hope they don't scare around my neck...the BB were inside the pillow case

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Anonymous - 14 d 11 h ago

I will never use best western. As a place to stay even if I have to sleep in the street. You have mistreated my family. Telling lies and staying behind the people who did this to us. Every time I talked to a person involved in my case I get a different story. My file # (hidden) if your business does not care about this issue then you are not the place I or anyone I know will be using it. Peggy LafFon

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Tangle B - 19 d 5 h ago

0

I stayed at the Best Western west Orlando this past weekend and I must say that I am furious and disappointed in the cleanliness and overall customer service. I checked in late on saturday. I immediately saw hair in the sink and a used bar of soap in the bathroom. I had to quickly change my clothes and run out because I had an event to attend. When I got back to investigate the room more, the sheets were dirty and had a dirty sock in it. I immediately got my suitcase and went to the front desk to ask for a refund. The woman at the front informed me that she was new and was not familiar with how to work the system. She assured me that someone will call for my refund. After 2 days of waiting, I called back and the woman told me that no refund would be issued because I utilized the room. I am very unhappy with the service of the this best western. This is bu far the worst experience I've had at a hotel.

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JimV - 21 d 19 h ago

1

Regarding Best Westin Reservations Policy

I had a reservation at BW in Boulder City, NV,. Due to an unscheduled medical procedure I was forced to delay my planned stay by ONE day, midweek. The room charge, due to the delay, nearly doubled. I discussed the charges with the staff, ultimately I was offered a rate which was still 50% higher than my quoted reservation. I was told that the rate was set by Corporate and that they were unable to honor the quote due to the date change.

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Stephanie F. - 31 d ago

3

(SPAM)

Flagged for review. 
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Aise hi Theek - 29 d 22 h ago

4

We stayed at the Sparks-Reno Best Western plus and were very dissatisfied. We wrote a review with our complaints and received a letter from the Director of Operations of that hotel telling us how sorry they were and offering us a 25% discount the next time we want too stay there. We definitely will not stay there and hope to get a discount the next time we travel and stay at a Best Western plus. Please let us kn

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This isn't "FROZEN" - 27 d 23 h ago

3

We stayed at Best Western Thunderbird in Scottsdale, Az. Sunday 11/17/19 we went tti breakfast and as were sitting down to eat, a druggie tweaker comes in. Filthy, wearing gloves, she proceeded to pack her pockets and down her pants full of food , condiments, silverware etc. Then she took several plates if food, containers fill of pastries, pushed an elderly man out of the way so she could get to the toaster that he was using! She set at the table all tweated out over her food. Half passed out. All the patrons sitting there were appalled. We went to the front desk and told then about it. They said they would look into it. Never came in while we were there another 20,+ mins. We went out a second time and let get know she was passed out in her food, was told she was alone at the desk - only one there. Even though manager was in office as we could see her!! All patrons were concerned about how filthy this woman was, dirty hands with gloves on in all the food. Concerned about drugs being on her hands possibly. ( fentanyl) and hepatitis!! Heck who knows. But for them to do nothing, then lie to use about the manager not being there to help. When we checked out both the front desk gal and the manager who "wasn't there" told us the druggie was a guest! Funny as someone asked her and she said no. We try to stay at best westerns

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Alexa - 26 d ago

2

We stayed at Best Western Thunderbird in Scottsdale, Az. Sunday 11/17/19 we went tti breakfast and as were sitting down to eat, a druggie tweaker comes in. Filthy, wearing gloves, she proceeded to pack her pockets and down her pants full of food , condiments, silverware etc. Then she took several plates if food, containers fill of pastries, pushed an elderly man out of the way so she could get to the toaster that he was using! She set at the table all tweated out over her food. Half passed out. All the patrons sitting there were appalled. We went to the front desk and told then about it. They said they would look into it. Never came in while we were there another 20,+ mins. We went out a second time and let get know she was passed out in her food, was told she was alone at the desk - only one there. Even though manager was in office as we could see her!! All patrons were concerned about how filthy this woman was, dirty hands with gloves on in all the food.

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Jack - 26 d ago

2

I took my kids to your hotel on vacation and was there for less than 3 hours because it was so gross. This was the hotel in Kansas City by Worlds of Fun. 2 weeks later my friend went to stay at the same name hotel near the Kansas City Airport and said it was just as bad. I'm thinking there needs to be a change in upper management, not just the managers of the 2 hotels. Obviously whoever is above them are not doing their job, but I'm sure they are willing to have you keep paying them. Just an idea but maybe your company should find an individual willing to travel all over and do surprise inspections. J

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Mike - 26 d 7 h ago

1

I called today. Lady read over complaint then said she would forward it up. Really?? That's it?? Very sad customer service and sad company. I took my kids to your hotel on vacation and was there for less than 3 hours because it was so gross. This was the hotel in Kansas City by Worlds of Fun. 2 weeks later my friend went to stay at the same name hotel near the Kansas City Airport and said it was just as bad. I'm thinking there needs to be a change in upper management, not just the managers of the 2 hotels. Obviously whoever is above them are not doing their job, but I'm sure they are willing to have you keep paying them. Just an idea but maybe your company should find an individual willing to travel all over and do surprise inspections. Just saying.

As for my call, not so much as a "I'm terribly sorry for the experience you and your children had, we will definitely fix this problem". Nope, I didn't even get that. Maybe on my original email I sent, I should have sent all the pictures I took, then tell me that any of the Company employees would be willing to stay there.

I got I refund so brush me under the table and move on I guess.

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Stephanie F. - 31 d ago

3

(SPAM)

Flagged for review. 
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Aise hi Theek - 29 d 22 h ago

4

We stayed at the Sparks-Reno Best Western plus and were very dissatisfied. We wrote a review with our complaints and received a letter from the Director of Operations of that hotel telling us how sorry they were and offering us a 25% discount the next time we want too stay there. We definitely will not stay there and hope to get a discount the next time we travel and stay at a Best Western plus. Please let us kn

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This isn't "FROZEN" - 27 d 23 h ago

3

We stayed at Best Western Thunderbird in Scottsdale, Az. Sunday 11/17/19 we went tti breakfast and as were sitting down to eat, a druggie tweaker comes in. Filthy, wearing gloves, she proceeded to pack her pockets and down her pants full of food , condiments, silverware etc. Then she took several plates if food, containers fill of pastries, pushed an elderly man out of the way so she could get to the toaster that he was using! She set at the table all tweated out over her food. Half passed out. All the patrons sitting there were appalled. We went to the front desk and told then about it. They said they would look into it. Never came in while we were there another 20,+ mins. We went out a second time and let get know she was passed out in her food, was told she was alone at the desk - only one there. Even though manager was in office as we could see her!! All patrons were concerned about how filthy this woman was, dirty hands with gloves on in all the food. Concerned about drugs being on her hands possibly. ( fentanyl) and hepatitis!! Heck who knows. But for them to do nothing, then lie to use about the manager not being there to help. When we checked out both the front desk gal and the manager who "wasn't there" told us the druggie was a guest! Funny as someone asked her and she said no. We try to stay at best westerns

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Alexa - 26 d ago

2

We stayed at Best Western Thunderbird in Scottsdale, Az. Sunday 11/17/19 we went tti breakfast and as were sitting down to eat, a druggie tweaker comes in. Filthy, wearing gloves, she proceeded to pack her pockets and down her pants full of food , condiments, silverware etc. Then she took several plates if food, containers fill of pastries, pushed an elderly man out of the way so she could get to the toaster that he was using! She set at the table all tweated out over her food. Half passed out. All the patrons sitting there were appalled. We went to the front desk and told then about it. They said they would look into it. Never came in while we were there another 20,+ mins. We went out a second time and let get know she was passed out in her food, was told she was alone at the desk - only one there. Even though manager was in office as we could see her!! All patrons were concerned about how filthy this woman was, dirty hands with gloves on in all the food.

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Jack - 26 d ago

2

I took my kids to your hotel on vacation and was there for less than 3 hours because it was so gross. This was the hotel in Kansas City by Worlds of Fun. 2 weeks later my friend went to stay at the same name hotel near the Kansas City Airport and said it was just as bad. I'm thinking there needs to be a change in upper management, not just the managers of the 2 hotels. Obviously whoever is above them are not doing their job, but I'm sure they are willing to have you keep paying them. Just an idea but maybe your company should find an individual willing to travel all over and do surprise inspections. J

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Stephanie F. - 31 d ago

3

(SPAM)

Flagged for review. 
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Aise hi Theek - 29 d 22 h ago

4

We stayed at the Sparks-Reno Best Western plus and were very dissatisfied. We wrote a review with our complaints and received a letter from the Director of Operations of that hotel telling us how sorry they were and offering us a 25% discount the next time we want too stay there. We definitely will not stay there and hope to get a discount the next time we travel and stay at a Best Western plus. Please let us kn

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This isn't "FROZEN" - 27 d 23 h ago

3

We stayed at Best Western Thunderbird in Scottsdale, Az. Sunday 11/17/19 we went tti breakfast and as were sitting down to eat, a druggie tweaker comes in. Filthy, wearing gloves, she proceeded to pack her pockets and down her pants full of food , condiments, silverware etc. Then she took several plates if food, containers fill of pastries, pushed an elderly man out of the way so she could get to the toaster that he was using! She set at the table all tweated out over her food. Half passed out. All the patrons sitting there were appalled. We went to the front desk and told then about it. They said they would look into it. Never came in while we were there another 20,+ mins. We went out a second time and let get know she was passed out in her food, was told she was alone at the desk - only one there. Even though manager was in office as we could see her!! All patrons were concerned about how filthy this woman was, dirty hands with gloves on in all the food. Concerned about drugs being on her hands possibly. ( fentanyl) and hepatitis!! Heck who knows. But for them to do nothing, then lie to use about the manager not being there to help. When we checked out both the front desk gal and the manager who "wasn't there" told us the druggie was a guest! Funny as someone asked her and she said no. We try to stay at best westerns

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Alexa - 26 d ago

2

We stayed at Best Western Thunderbird in Scottsdale, Az. Sunday 11/17/19 we went tti breakfast and as were sitting down to eat, a druggie tweaker comes in. Filthy, wearing gloves, she proceeded to pack her pockets and down her pants full of food , condiments, silverware etc. Then she took several plates if food, containers fill of pastries, pushed an elderly man out of the way so she could get to the toaster that he was using! She set at the table all tweated out over her food. Half passed out. All the patrons sitting there were appalled. We went to the front desk and told then about it. They said they would look into it. Never came in while we were there another 20,+ mins. We went out a second time and let get know she was passed out in her food, was told she was alone at the desk - only one there. Even though manager was in office as we could see her!! All patrons were concerned about how filthy this woman was, dirty hands with gloves on in all the food.

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Jack - 26 d ago

2

I took my kids to your hotel on vacation and was there for less than 3 hours because it was so gross. This was the hotel in Kansas City by Worlds of Fun. 2 weeks later my friend went to stay at the same name hotel near the Kansas City Airport and said it was just as bad. I'm thinking there needs to be a change in upper management, not just the managers of the 2 hotels. Obviously whoever is above them are not doing their job, but I'm sure they are willing to have you keep paying them. Just an idea but maybe your company should find an individual willing to travel all over and do surprise inspections. J

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Stephanie F. - 31 d ago

3

(SPAM)

Flagged for review. 
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Aise hi Theek - 29 d 22 h ago

4

We stayed at the Sparks-Reno Best Western plus and were very dissatisfied. We wrote a review with our complaints and received a letter from the Director of Operations of that hotel telling us how sorry they were and offering us a 25% discount the next time we want too stay there. We definitely will not stay there and hope to get a discount the next time we travel and stay at a Best Western plus. Please let us kn

General profile image

This isn't "FROZEN" - 27 d 23 h ago

3

We stayed at Best Western Thunderbird in Scottsdale, Az. Sunday 11/17/19 we went tti breakfast and as were sitting down to eat, a druggie tweaker comes in. Filthy, wearing gloves, she proceeded to pack her pockets and down her pants full of food , condiments, silverware etc. Then she took several plates if food, containers fill of pastries, pushed an elderly man out of the way so she could get to the toaster that he was using! She set at the table all tweated out over her food. Half passed out. All the patrons sitting there were appalled. We went to the front desk and told then about it. They said they would look into it. Never came in while we were there another 20,+ mins. We went out a second time and let get know she was passed out in her food, was told she was alone at the desk - only one there. Even though manager was in office as we could see her!! All patrons were concerned about how filthy this woman was, dirty hands with gloves on in all the food. Concerned about drugs being on her hands possibly. ( fentanyl) and hepatitis!! Heck who knows. But for them to do nothing, then lie to use about the manager not being there to help. When we checked out both the front desk gal and the manager who "wasn't there" told us the druggie was a guest! Funny as someone asked her and she said no. We try to stay at best westerns

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Alexa - 26 d ago

2

We stayed at Best Western Thunderbird in Scottsdale, Az. Sunday 11/17/19 we went tti breakfast and as were sitting down to eat, a druggie tweaker comes in. Filthy, wearing gloves, she proceeded to pack her pockets and down her pants full of food , condiments, silverware etc. Then she took several plates if food, containers fill of pastries, pushed an elderly man out of the way so she could get to the toaster that he was using! She set at the table all tweated out over her food. Half passed out. All the patrons sitting there were appalled. We went to the front desk and told then about it. They said they would look into it. Never came in while we were there another 20,+ mins. We went out a second time and let get know she was passed out in her food, was told she was alone at the desk - only one there. Even though manager was in office as we could see her!! All patrons were concerned about how filthy this woman was, dirty hands with gloves on in all the food.

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Jack - 26 d ago

2

I took my kids to your hotel on vacation and was there for less than 3 hours because it was so gross. This was the hotel in Kansas City by Worlds of Fun. 2 weeks later my friend went to stay at the same name hotel near the Kansas City Airport and said it was just as bad. I'm thinking there needs to be a change in upper management, not just the managers of the 2 hotels. Obviously whoever is above them are not doing their job, but I'm sure they are willing to have you keep paying them. Just an idea but maybe your company should find an individual willing to travel all over and do surprise inspections. J

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Dawn Brown - 27 d 6 h ago

0

We stayed at Best Western Thunderbird in Scottsdale, Az. Sunday 11/17/19 we went tti breakfast and as were sitting down to eat, a druggie tweaker comes in. Filthy, wearing gloves, she proceeded to pack her pockets and down her pants full of food , condiments, silverware etc. Then she took several plates if food, containers fill of pastries, pushed an elderly man out of the way so she could get to the toaster that he was using! She set at the table all tweated out over her food. Half passed out. All the patrons sitting there were appalled. We went to the front desk and told then about it. They said they would look into it. Never came in while we were there another 20,+ mins. We went out a second time and let get know she was passed out in her food, was told she was alone at the desk - only one there. Even though manager was in office as we could see her!! All patrons were concerned about how filthy this woman was, dirty hands with gloves on in all the food. Concerned about drugs being on her hands possibly. ( fentanyl) and hepatitis!! Heck who knows. But for them to do nothing, then lie to use about the manager not being there to help. When we checked out both the front desk gal and the manager who "wasn't there" told us the druggie was a guest! Funny as someone asked her and she said no. We try to stay at best westerns all the time as we travel alot. We will never stay at this one again!! Do not recommend it at all, as who knows when you might get sick when they allow druggies with filthy hands touch ask the food. Never stay here!!! They do not care about you, and I guess would rather have a tweaker than a full paying returning customer! Shame on you Best Western Thunderbird in Scottsdale. We will stay elsewhere every month when we travel up there.

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KB - 50 d 6 h ago

0

BEST WESTERN PARKER, AZ I booked a one night stay online at best western.com with the advance non refundable rate that states they will charge your credit card immediately and it's not refundable. When I stayed at this hotel 2 years ago they charged my credit card twice and I had to fight to get the refund. So.. when I arrived to check in I showed my email confirmation and she refused to let me have the key. She charged my card without my authorization for a higher amount and when I talked to and showed the manager Laura the email she wouldn't fix it and said my problem was with BW even though she's the one that charged my card illegally. BW customer care says they can't refund me it has to come from her? So.. you can just charge bogus charges?

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JW - 49 d 19 h ago

Contact your cc company and tell them you did not authorize those charges. They will reverse them.

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This isn't "FROZEN" - 44 d 16 h ago

0

This isn't "Frozen" and we just shouldn't "Let it Go". Credit card fraud costs everyone more and the thief gets away with it! It's happened to me there twice and my nephew once and I refuse to go back but if you search other reviews she's done this many times. I've filed complaints with the BBB and the AZ Attorney Generals office . She's flagged my reviews as inappropriate and gotten them removed, surprised this is still on there.

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Anonymous - 28 d 8 h ago

no one said to let it go...

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Stephanie F. - 31 d ago

3

(SPAM)

Flagged for review. 
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Aise hi Theek - 29 d 22 h ago

4

We stayed at the Sparks-Reno Best Western plus and were very dissatisfied. We wrote a review with our complaints and received a letter from the Director of Operations of that hotel telling us how sorry they were and offering us a 25% discount the next time we want too stay there. We definitely will not stay there and hope to get a discount the next time we travel and stay at a Best Western plus. Please let us kn

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This isn't "FROZEN" - 27 d 23 h ago

3

We stayed at Best Western Thunderbird in Scottsdale, Az. Sunday 11/17/19 we went tti breakfast and as were sitting down to eat, a druggie tweaker comes in. Filthy, wearing gloves, she proceeded to pack her pockets and down her pants full of food , condiments, silverware etc. Then she took several plates if food, containers fill of pastries, pushed an elderly man out of the way so she could get to the toaster that he was using! She set at the table all tweated out over her food. Half passed out. All the patrons sitting there were appalled. We went to the front desk and told then about it. They said they would look into it. Never came in while we were there another 20,+ mins. We went out a second time and let get know she was passed out in her food, was told she was alone at the desk - only one there. Even though manager was in office as we could see her!! All patrons were concerned about how filthy this woman was, dirty hands with gloves on in all the food. Concerned about drugs being on her hands possibly. ( fentanyl) and hepatitis!! Heck who knows. But for them to do nothing, then lie to use about the manager not being there to help. When we checked out both the front desk gal and the manager who "wasn't there" told us the druggie was a guest! Funny as someone asked her and she said no. We try to stay at best westerns

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Alexa - 26 d ago

2

We stayed at Best Western Thunderbird in Scottsdale, Az. Sunday 11/17/19 we went tti breakfast and as were sitting down to eat, a druggie tweaker comes in. Filthy, wearing gloves, she proceeded to pack her pockets and down her pants full of food , condiments, silverware etc. Then she took several plates if food, containers fill of pastries, pushed an elderly man out of the way so she could get to the toaster that he was using! She set at the table all tweated out over her food. Half passed out. All the patrons sitting there were appalled. We went to the front desk and told then about it. They said they would look into it. Never came in while we were there another 20,+ mins. We went out a second time and let get know she was passed out in her food, was told she was alone at the desk - only one there. Even though manager was in office as we could see her!! All patrons were concerned about how filthy this woman was, dirty hands with gloves on in all the food.

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Jack - 26 d ago

2

I took my kids to your hotel on vacation and was there for less than 3 hours because it was so gross. This was the hotel in Kansas City by Worlds of Fun. 2 weeks later my friend went to stay at the same name hotel near the Kansas City Airport and said it was just as bad. I'm thinking there needs to be a change in upper management, not just the managers of the 2 hotels. Obviously whoever is above them are not doing their job, but I'm sure they are willing to have you keep paying them. Just an idea but maybe your company should find an individual willing to travel all over and do surprise inspections. J

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