Information, reviews and public commentary for US companies

 

Best Western

Rating
0.943636
Address
P.O. BOX 10203
Phoenix, AZ
85064-0203
County
Maricopa
Contact
Thomas Higgins
Role
President
Phone
(602) 957-4200
Annual Sales Est
$178,568,193
Employees
1,386
SIC Code
7389
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Cathy - 6 d ago

2

Stayed two days ago in Walterboro South Carolina. We deliberately search for Best Western because of our usual experience with quality and cleanliness and pet friendly status. The entry to the hotel was fine but the rooms were scary. The bedding and bed skirts had blood stains and body fluids. The wall had splatter of unknown nature. The bathroom toilet was clearly dirty down the entire front base of the toilet. I do expect better from a Best Western. In terms of the room being cleaned it was cleaned but clearly they are not updating the bedding. They're not updating or getting rid of things with obvious stains on them or checking them and the bathroom does have to be clean the bottom and front of the toilet bowl must be cleaned. In addition the toilet seat was gouged and rough and clearly worn out and in need of replacing as well. It is very uncomfortable to travel a long way and arrived weary and be forced to stay in a place that is below the reputation of Best Western. Kudos goes to the front desk person who was outstanding and courteous and patient, the breakfast person Miss Joanne could not have been more friendly or more helpful so the staff does appear to be wonderful. Another uncomfortable situation was the fact that there were feral cats all around the property and that was a little gross. It is imperative that Best Western do a better job at inspecting the southern Best Western chains that are heavily used to ensure that they are maintaining quality and Integrity by replacing damaged bedskirts, old mattresses, and doing a better job of inspection and maintenance and updating. It is difficult to be brand loyal when traveling with regularity back and forth from to Florida when we are constantly either happy with the hotel or encounter a situation like this. This has happened on more than one occasion as we have decided to change and try new places which prompted me to write this review. Please do a better job at corporate and make sure that your brand chain is maintaining reinvestment in the property and updates by throwing out old box springs,mattresses,old bedskirts, and inspect bathrooms for cleanliness especially in this time of massive travel and flu season. And certainly ensure the toilet seats are replaced when damaged. They may be independently owned but your name is on that hotel and your name is the one we look for. For $112 a night it should be clean. There should be no body fluid stains. If you would like the photos I would be happy to send them to you Stage 2 days ago in Walterboro South Carolina. We deliberately search for Best Western because of our usual experience with quality and cleanliness and pet friendly status. The entry to the hotel was fine but the rooms were scary. The bedding and bed skirt had blood stains and body fluids. The wall head splatter of unknown nature. The bathroom toilet was clearly dirty down the entire front face of the toilet. I do expect better from a Best Western. In terms of the room being cleaned it was cleaned but clearly they are not updating the bedding they're not updating or getting rid of things with obvious stains on them more checking them and the bathroom does have to be clean the bottom and front of the toilet bowl must be cleaned. In addition the toilet seat was goji and rough and clearly worn out and in need of replacing as well. It is very uncomfortable to travel a long way and arrive weary and be forced to choose to stay in a place that is below the reputation of Best Western. To doze goes to the front desk person who was outstanding and courteous and patient, the breakfast person mr. And could not have been more friendly or more helpful so the staff does appear to be wonderful. Another uncomfortable situation was the fact that there were feral cat all around the property and that was a little rest. It is imperative that Best Western do a better job at inspecting these southern Best Western chains that are heavily used to ensure that they are maintaining quality integrity by replacing damage bed skirts old mattresses and doing a better job of inspection and maintenance and updating. It is difficult to be brand loyal when traveling with regular already back and forth from New York to Florida when we are constantly either happy with the hotel or encounter a situation like this and this is happened on more than one occasion as we have decided to change and try new places. Please do a better job of corporate and making sure that your brand chain is maintaining Riya Vesta in the property and updating and throwing out old betting old bed skirts and inspecting bathrooms for cleanliness especially in this time of massive travel and flu season. And certainly ensure the toilet seats are replaced when damaged. They may be independently owned but your name is on that hotel and your name is the one we look for period for a hundred and $12 a night it should be clean. There should be no body fluids stains. If you would like the photos I would be happy to send them to you. The staff there deserves a lot of praise at the desk and at the breakfast area.

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Mahogany Scott - 6 d 17 h ago

1

I went to stay at a Best Western in Columbus Ohio and was treated very poorly by the front desk worker she profiled me and was very rude. I wouldn't recommend anyone to stay there until they get there workers under control.

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JaxBeach Oceanfront BW - 8 d 18 h ago

2

We stayed there on Jacksonville Beach, Florida for two days. Room and service was good except for the second morning before checking out. I was dressed in a jogging sweat suit, getting coffee. Things seemed normal. I was happy that morning until an employee, female, bleach blonde hair and blue shirt starred at me from the counter area, near a security officer, dark hair, black mustache. The employee came next to my right side and stood there fumbling with the small creamer containers and said, good morning. The space was so small where she stood that she violated my personal space. Actually I think she was trying to determine if I was a hotel guest or someone off the street trying to get coffee. I greeted her, good morning. She then said, How are you doing? I responded, How are you doing? She continued fumbling with the creamer containers as if she was really doing something important in that very small space. Imposing herself next to me made me feel uncomfortable as if I didn't belong there. The security personnel was very polite, but the staff person needs to re-think her actions around paying guests. Very disappointed upon leaving because of this.

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Anonymous - 10 d 15 h ago

0

Every staff member should be fired. they are rude, discourteous, and are liars. I have never stayed at a hotel where staff was less competent. Don't stay here!!!!! There is nothing more to say! if i could select zero stars i would.

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Concerned Citizen of West - 12 d 14 h ago

Best Western in West, Texas is not paying their loyal employees overtime!

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Tonya C - 13 d 1 h ago

2

The room was great, the night shift staff was fantastic. I traveled to Charlotte for business and I keep very late hours with work, so when I checked in, I was given late check out. The young man noted it in his log book and told me I was good to go. However, the manager who worked the morning shift kept sending housekeeping to my room to wake me up and then she called me. I explained to her that I was exhausted and had late checkout. I asked her if she checked her log book and she just got defensive and aggravated then hung up on me. No apology for disturbing me or anything.

The next day I noticed a $50 fee charged to my card. I called and had the misfortune of having to deal with this same young manager. She told me that the fee was from me smoking in my room. Now, I am a 22 year Air Force retiree, and I know how to follow rules. I am also very attached to my money, and smoking in the room is not a financially sound decision. I tried to get an explanation from the manager and she said she smelled smoke and so did the housekeeper that I turned away when she woke me up. I do smoke, and is possible that the smell was in my clothes because I went to my car to smoke before I went to sleep because it was super cold outside. Maybe the smell transferred to the sheets. Maybe I had a cigarette butt in the trash. I don't know. What I do know is that instead of dealing with me in a professional manner when I called her, she hung up on me. When I called back and asked to speak to her manager, she told me that there was no point because he was going to go along with whatever she said. I have never felt so disrespected and powerless. Especially with me being in Florida at the time that I had to deal with this spiteful woman. She has left a bad taste in my mouth as far as Best Western goes and I will never stay at another one. From a business standpoint, I hope that more senior management trains her or gets rid of her because she is not a good reflection of your brand. I was really pleased with my stay until my encounter with that woman, even after helping a woman who was being accosted by two drunk men in the elevator. (Night management handled that situation very well, by the way). I believe the manager's name was Candace, but don't quote me on that. The date of my stay was 9 January 2019. On a more positive note, breakfast was fantastic, the staff who worked breakfast went above and beyond and I was very pleased with them as well. It's a shame that one person in a leadership position can mar the reputation of an entire brand. My suggestion is to be more discerning in choosing the employees that your customers have to interact with because it really makes a difference.

I don't want to leave a one star review, because like I said, everything else was on point. But my trip was really ruined by that girl. So I'll leave 2 stars.

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G. parnell - 13 d 17 h ago

1

First time at Best Western in Windsor Ont. what a shit show elevators were not working, had to use service elevator to get to 20th floor along with everyone else, brutal no free breakfast as advertised, had to pay for parking across the street certainly wouldn't rush back...oh and no adjustments on the bill

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Anonymous - 14 d 13 h ago

Manager at the BWP in Galveston Texas is extremely rude and unprofessional she yells at her staff, ignores the guest complains, threatens the guest, harasses guest and is very very very rude !! I was chased down just to be told to leave hotel because my service dog "wasn't a service dog in her book" her and her employee Victoria were absolutely rude!!! I don't recommend this hotel if you're in Galveston Texas!!

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Anonymous - 15 d ago

0

I was at bw in Florence,SC that hotel has lots of bed bugs and staff don't look surprise cause I heard it's a constant thing there from other guest they always have bed bugs I met some girls and they showed me some bite marks on them I wouldn't recommend this place to no one to staff room was nasty hair on wall

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Anonymous - 16 d ago

2/1/2019 Just stayed at BW driftwood Idaho Falls ID. Wow Great room and your staff is wonderful. Breakfast was super and the omlette lady was the greatest.

Good Job BW. Let your staff know they make your Brand a success. Anne Marie and Dave

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Eric - 16 d ago

0

Absolutely horrible service I received at the BW in Bessemer, AL. The front desk associate was very nosey and assuming. I was charged the $150 cleaning fee for smoking outside and coming into my room smelling like smoke. I tried to explain this to the staff but she was very unreasonable. I will never stay at another BW because of this experience

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Victoria Peterson - 17 d ago

0

Im a truck driver and Called BW in Pontoon Beach, IL.Most hotels give truck drivers a discount so i was inquiring about this.Spoke to staff member Alyssa over the phone she told me yes i would get a discount.After arriving to check in she told me they do not have a cdl discount for truck drivers when infact they do.She then tried to charge me the full price.I spoke with the manager named vicki she also was very rude and hung up on me when addressing this issue with her.She was no help at all and i would not recommend this place to anyone.

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D. T. - 17 d ago

0

MAKE AMERICA GREAT AGAIN!

Kick Best Western out of AMERICA!

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Barb - 17 d 13 h ago

0

I had reservations at Green Valley Inn in Green Valley Arizona. I had to cancel my reservation due to family member having emergency

surgery. Cancelled 48 hours prior to arrival which was hotel policy. Manager was rude and would not refund money due to booking

with third party which he states is always non refundable. Called booking .com whom I booked with and they stated cancellation

was refundable but is always at managers discretion. Managers response was EMERGENCY is always stated when trying to cancel pre paid

non refundable reservations. But my reservation was Refundable!! Best Western Corporate office was no help. Said they could not get involved

because of third party booking. Manager also stated he would be unable to sell room which is totally false. It is peak season there as gem show

is going on in Tucson AZ. Would never make reservations here again or with any other Best Western.

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Wendy G - 18 d 11 h ago

We stayed at the Best Western Plus in Columbus GA this past week for two nights. We booked in advance requesting a first floor room. Upon arrival we were given room 402 and told there was only the 3rd or 4th floor rooms available. This was not the start of a pleasant stay. There were papers on the bathroom floor under the sink that remained until we checked out. One of the bedside lamps plugs did not work and this was just the beginning. We arrived at breakfast the first morning at 8am. There was no half and half for coffee, just artificial creamer, the refrigerator had one container of milk and 3 yogurts but the most troublesome was the blue rubber band in the fruit bowl! There was no kitchen staff around the entire time we ate so we were not able to even ask for additional supplies. When returning to our room after spending the day out and about we arrived to a bathroom mirror that looked like it had been "cleaned" with a dirty rag and the paper was still on the floor. The trash can liners were so stretched over the can you couldn't throw anything away without it landing on the floor. The room refrigerator was so cold if froze everything we put in it. The next morning there was no hot water. We tried to call the front desk from the room but lo and behold the phone did not work! We went to the front desk and spoke to the supervisor Toni. She was very understanding and immediately said that this was not how our stay should be and was gracious enough to comp us for one of our nights. She suggested that we email her boss Ken with our experience which we did, including pictures. He replied by saying that he would make it right and asked for a contact number which we gave. Toni followed up with us upon check out and said that she had spoken to Ken and explained our issues and assured us he would be in contact. At this point I happened to ask where the downstairs ice machine was and she told me to go and ask in the kitchen and they would fill up my bag...there was no one in the kitchen...Toni went and got us a bag of ice herself. Later that day Ken did call...to offer excuses as to why everything happened. The kitchen staff had a family problem and there was a fill in, the housekeeping supervisor was away, BOTH boilers went down BUT and I quote "They are fixed now" a lot of good that does after we are checked out!!! Then he said that HE authorized Toni to comp us a night for our trouble. Toni had done this before he even spoke to her. It is very unsettling to have these issues and to try and bring them up to the person that is supposed to be IN CHARGE and to be given a handful of excuses and not take any responsibility or even try to make things better. Excuses only make things worse. I get that as far as the hot water goes that things just go wrong and you don't have control over it (although both boilers at the same time??? where is the maintenance?) But every business has people call in sick etc. and they should know how to compensate for that without affecting the consumer. We as the consumer should never even know there was a staffing issue and we as a consumer should not have to suffer because of it. We like Best Western, we look for Best Westerns as a matter of fact I am actually writing you the very next night from a Best Western in FL. This was a very disappointing experience and feel that you should be made aware of what we experienced.

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Anonymous - 20 d 18 h ago

I recently stayed at Best Western plus in Seminole, Texas and was very grateful for the assistance I received. A young man, named Faus helped with my bags. I have COPD and am on Oxygen and he immediately helped me with my bags up to the room and taking them out to my car.

Just want to say thanks for the great service. The room was very nice, also.

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Pissed off Profesional - 27 d 14 h ago

0

Staying at Truman Inn in Independence Missouri, I am Platimum Member, I work sometime exhaustive hours when I am on the road and spend over 200 nights per year in hotels. I have returned to my room two days in a row to find my room not cleaned. Yesterday I kind of understand as the Chiefs were in the AFC playoffs so the place was pretty full but still not a really good excuse but to find it not cleaned again is outrageous. As I travel allot I generally leave a generous tip around $20 for a five night stay but these people will receive nothing. I made sure all the lights were off when I left this morning and upon my return the corner light was switched on so someone entered the room but did nothing.

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Robert - 38 d 16 h ago

1

My wife and I stayed, 12/19/18, in the Best Western Plus Hotel in Colorado Springs, Co and were very pleased with our night there. Then 2 days later we stayed in the Best Western Plus Denver Tech Center Hotel right off I25 in Englewood, CO. Everything was okay until walking into the room, that was supposed to be a non-smoking room, we smelled a slight hint of cigarette smoke as soon as I opened the door. Should have gone right back down to the front desk and changed rooms but did not because after the initial smell it wasn't noticeable further into the room. The next day I needed to stay slightly past check out time so called the front desk and received approval to do so. After my meeting on-line was completed we checked out around 12:30 pm. No problem there until I received my credit card statement the Friday of that same week finding an extra charge of $300.00 from the hotel on it. I called the credit card company and disputed the charge for whatever it was for. I called the hotel to speak to the manager and Ashley said she was not available until the Monday following. I asked Ashley to please have the manger call me Monday when she arrives to work at 9 am Mountain time and she said she would give the manager the message. The manager, Joella Cano, never called me. I called later that day and talked to Joella requesting an email to explain the extra charge. She said that we, never non-smokers, had smoked in the room and left a cigarette butt in the toilet. I replied to this email refuting the picture of the butt in the toilet. I have had, at times over the past 2 - 3 years, bouts with asthma as well as pneumonia. We had just come back from a clinic in Edwards, CO. where my wife had a medical procedure that morning and we stayed in this hotel so she could rest up from that procedure before going on home. Neither one of us smoke or smoked in that room! Someone else must have! If the picture was from the room we stayed in. Several of my friends, who know us well and that we do not smoke ever, heard of this fraudulent charge and called the hotel to voice their witness to the fact we do not smoke. Well, right after saying our names the front desk person as well as Ms Cano said this matter was closed rather rudely and hung up on them! Each one of them then sent an email to Ms.Cano stating the fact that we do not smoke. No one, including myself, has received a response of any kind from her. This type of horrible customer service has ruined all past experiences staying at Best Western Plus hotels and as a result we will never stay at ANY Best Western facility in the future. I have sent copies of the emails from my friends along with part of our medical records that show we are "never smokers" to the Credit Card company to further support my dispute of this charge of $300.00. I expect they will do a "charge back" to this hotel soon. I expect to receive a reply from you at corporate on this matter. Also, I feel that the owner of that facility needs to know how the staff if doing things that are not justified and seem rather criminal to me. I am writing this to see if anyone at Best Western Hotel Corporate care about how your franchisees operate their hotels. This manager certainly did NOT care about me as a customer and how she and other staff are putting a very bad light on the brand of Best Western Hotels.

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Anonymous - 28 d 18 h ago

We had a very bad experience at the best Western in Greenville, Tx. We Will NEVER stay in any Best Western ever, they did not clean our room nor supply anything the maids ordinarily leave. Also the closet door fell off the tracks. They did nothing to fix it

They gave us no discount and were rude! Don't believe the the amt of stars they are rated !!

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Anonymous - 30 d 15 h ago

0

Called and made a reservation, received a confirmation email, showed up and no room. No one was willing to help and would not honor reservation code. Worst service. I try to use Best Western as. Rewards me never. But service is so awful I would never recommend.

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Anonymous - 35 d 16 h ago

0

New and current Phoenix Best Western Corporate Office employees BEWARE!! HOSTILE WORK ENVIRONMENT! Taking a job at the Phoenix Best Western Corporate Office location will RUIN your life. When hired they tell you "Our employees don't work overtime and we promote "work life balance" What a load of crap!!!! In addition you will be bullied, harassed, and treated like crap by your supervisor, their supervisor and all the way up to the Senior HR Manager. He will do nothing for you. He is supposed to be someone you can go to and will take things seriously and at the very least do an investigation. This company does nothing about the many illegal harassment, hostile work environment and any other horrible situation you can think of. The Phoenix Best Western Corporate office is nothing but a bunch of petty, jealous, dead beat long time employees that crush the life out of you. These Managers are so intimidated by someone that actually has talent that they do everything in their collective powers to get rid of you. There is nothing you can do either. There is NO ONE that will listen even when provided with a ton of written documentation that shows absolute abuse. You can bring in notes from doctors that show the stress of the job is literally killing you but they don't care. Why am I sending this out anonymously? Because I work there. I have experienced all of these things myself and watched them verbally attack, bully and shame other employees. I have transferred to other departments but it's all the same. The worst is the design department, those people are evil and vicious. The old and withered women working there are catty, jealous and abusive. I am looking for another job because believe me I have so low of self esteem at the hands of these supervisors that I don't sleep. I can't concentrate and have many stress related symptoms from this company. So if you want to be abused go and work at the Phoenix Best Western Corporate Office. It begs to wonder why the CEO and other upper management don't do something about the abuse. Don't they care? They should. It could be there heads on the chopping block when someone finally files a class action lawsuit.

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Paul Turner - 33 d 10 h ago

0

outstanding job my friend. the se reason yiu are going through this is most likely beccause yiu are the only one whowill do something about it. tyranny is not lawful in these united stayes mY we alm remember that as we begin to realise the mistake we have all made in lowi g these .onster corporations to exist to this point and size. Aswe begin to awaken to higher consciousness and begin to tear it down let us never forget fhese i.porgamt truths so that we dont ever allow it to occur again. keep up the good work and relieve stress vy kicking their asses diplomatically of course. but yes tear it down one brick at a time. i a. with you

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Anonymous - 35 d 16 h ago

0

Hi there, I stayed in Best Western Plus Mariposa Inn & Conference Centre in Orillia, Ontario, Canada Dec.17, 2018. The bedsheet in the room I checked in was not changed. It had a lot of hairs. I called the front desk and she saw it and moved me to another room. The front desk lady said she would investigat it but I never receive any response.

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kj - 36 d ago

3

Your App update doesn't work on my legacy smart phone....I'll be staying at Holiday inn on this road trip.

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Anonymous - 38 d 23 h ago

1

Hello, my name is Charlene Robson my husband and I stayed at your Best Western hotel located at 150 Nation Wide Drive, Harrisburg, Pa on January 9, 2019. My first complaint although scheduled through a 3rd party on line 1. Was told this hotel had shuttle service (which was not the case), 2. Upon pulling the covers down found hair in the bed, not just a strand, a lot of hair, 3. The top sheet under the main bed spread had something looking like blood? Not sure if it was blood but we were not sleeping in that bed. I notified the front desk and was graciously moved to another room. Staff at front was wonderful, I suggest you look into cleaning staff. I'm sure I'm not the only guest that has had this complaint. If you would like to respond to me my email is (hidden). Another stay at another Best Western is questionable at this time. Regards, Charlene Robson

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