Information, reviews and public commentary for US companies

 

Best Western

Rating
0.966387
Address
P.O. BOX 10203
Phoenix, AZ
85064-0203
County
Maricopa
Contact
Thomas Higgins
Role
President
Phone
(602) 957-4200
Annual Sales Est
$178,568,193
Employees
1,386
SIC Code
7389
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Anonymous - 1 d 2 h ago

Springfield Mo Best Western Plus Coach Motel sucks. The manager Mikestole my money close to 500 for a 63 dollar room rate

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Anonymous - 1 d 2 h ago

need help to retrieve my money stolen by manager Mike. He was rude abnoxious. Please help am a retired 78 year old woman and need my money back (hidden)

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Anonymous - 1 d 2 h ago

We were robbed by the hotel manager in springfield. My money hasn't been refunded fed .please help(hidden)

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Andrew Krout - 8 d ago

0

Wichita, KS. Best Western Governors Inns & Suites. I really wish we would have chosen to stay elsewhere.

Another guest was yelling at the front desk clerk this morning because of "peoples damned kids". I have two kids staying with me. Granted, it wasnt my kids this guest was speaking of but certainly directed towards me and my children. How do I explain that to my kids? They have asked me several times what they did wrong.

Just went to the fitness center and was asked to "keep it down" and not use the treadmill and elliptical "quite so loud". Excuse me? I didnt design this structure. If I had I certainly wouldnt have put the fitness center on the second floor where it can be heard on the first floor. One of the reasons we chose this place was because it had a fitness center. Now I am expected to "not be so noisy"? Unacceptable. Not my fault your people FAILED to have much forethought when they chose to put the fitness center on the 2nd floor. Myself and 12 other engineers at the company I work for travel and stay in hotels at least 10 nights per month. I have never stayed at a Best Western, but after this stay I can assure you that I will not; and will do everything withing my power to ensure the people I work with will not, stay at another Best Western.

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L Gonzales - 10 d 21 m ago

0

I received an email for a 15% or more off my next stay with Best Western. I clicked on the link but it would only show the actual price of the hotel with no discount. I called customer service and I was transferred 3 times! The 3rd person told me it was only for select hotels, I asked her how do I know which hotels did this promotion apply to? She advised me I would need to add the hotel I want to stay and see if it takes the 15%. I asked her how can I find a hotel that will honor the 15% that was on my emails. She said I would need to search each hotel, which I told her is impossible there were around 1600 hotels to look at. All each of the representatives offered me was 10% off if I join Best Western Rewards. I will never book another BW hotel for business or personal again. Their email advertisement are misleading and deceptive.

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Bill - 11 d 6 h ago

5

We stayed at the Coyote Point Inn in San Mateo, CA last week and I want to say a special thank you to the staff there for making our stay so very nice. Candy, Maritza, Ed, LeQuis, and the entire housekeeping staff were so very good to us. We will not be forgetting any of them any time soon. They made our vacation so much better than I ever imagined.

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ThatIsNotCustomerService - 13 d ago

0

NEVER BOOK THROUGH HOTELS.COM or any third party for Best Western Hotels.

We had a family emergency and tried to cancel and see about a refund since it was 2 weeks in advance. Called the hotel manager, they said it is not on them to authorize a refund, it is on hotels.com since they have the money right now. Okay. We call hotels.com and they say it's on the hotel to authorize the refund. We called 3 days in a row, and still we could not get a straight answer or the same answer from either party. I called the Best Western to complain and ask the manager why no one can give us a straight answer and why they keep blaming each other as the reason they can not authorize the refund. The manager of Best Western Premier Gateway NYC, New Jersey, told me to stop calling and proceeded to hang up on me.

Awful customer service and the run around. I filed a formal complaint with corporate.

Flagged for review. 
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Tonya Evers - 14 d 7 h ago

1

Best western in Leveland TX we paid extra for a non smoking suite, because we wanted non smoking. Clearly that room was a smoking room we called down and basically were told that there was nothing we could do because since we walked into the room it was now dirty and we can't go into another room. Went to talk to manager the next morning mind you my husband has breathing issues. Same thing didn't try to rectify the situation he only said well that room is surrounded by smoking rooms. Didn't care we paid about $50 more for the suite just to get non smoking. Worst experience will never stay here again this was a long road trip and we stayed at Hampton inns and Fairfield's never had an issue.

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Rose - 14 d 8 h ago

1

Third PARTY BULL CRAP. Paid an extra $40. for talking to him on Phone.. I hate to complain BUT this is not good business.. Won't do that again.....

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Dismayed - 16 d 10 h ago

1

Why would anyone want to stay at a Best Western Hotel after reading all below absent any response from either individual hotel managers or Best Western Customer Relations. This is the Best Western corporate website not something concocted by troublemakers. Good grief!

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Brenda Williams - 24 d ago

3

I would like to know, in the wake of a major hurricane in NC and SC, why does Best Western in Leland, NC, change $199. per night for a room with a AAA discount? We also were told that the side entrance to the hotel was flooded, and as we also found out, our room was also in the flooded area, as fans and blowers ran constantly outside our room door. As a result of the flooding inside the hotel room we were given (room 120), the carpet was wet and smelled. We asked about the smell and moisture and were given "spray" to hide the smell. We stayed two nights there, and almost a third; but I find it hard to belief Best Western couldn't give lower nightly rates to those of us in need. I can only give good reviews to the staff on duty there! They did the best they could, but had no control on pricing! Food for breakfast was outstanding, as well as employee's offering to give anyone food that came into the hotel, use the restrooms or sleep in the lobby, if no rooms were available. I spent one night in a shelter after traveling back home from Maryland, then traveled to Leland, only to find out that Hwy. 17 was under water in both directions. No gas available, two restaurant open for limited hours, so we were stuck at the hotel, forced to pay $199 per night. This evaluation cost me over $1000, and just having lost my husband to cancer two months prior to this hurricane, paying this price was not easy for me to do.

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Premium Member ******5681****** - 16 d 10 h ago

1

I am a best Western Premium member and previously stayed at this hotel often. $199 is price gouging and in violation of North Carolina law during a declared state of emergency (Hurricane Flo), twice the usual price for any week night and 50 percent higher for off season weekends. I concur, staff is outstanding, senior management not so much. You should contact the North Carolina governors office, explain as above, and request Best Western Plus Westgate, Leland be required to refund the excess charges.

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Absolutely Disgusted - 18 d ago

0

I had the hotel desk clerk make my child cry 2 years in a row. This year was when she threatened to kick my ass in front of him. Multiple calls to corporate got me an email saying we understand you are frustrated and your only apology is going to be this email. But don't worry, that desk clerk will be spoken to. I have NEVER been made to feel so meaningless as I am made to feel right now. We can use the money you paid us to pay a woman to threaten you and not even bother to call you about it. It sickens me. As a general manager myself I am absolutely sickened by this person's behavior and disgusted with the management response. I have apologized hundreds of times to people when my employees have done nothing wrong because that is my job. In this case, I am owed an apology for her behavior. There is NEVER a situation where an employee on the clock and getting paid should be allowed to say what she said. An email is not an apology. Period

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Hugh - 20 d 5 h ago

0

Stayed at Best western in Vinton,Lousianna, it was by far the worst motel experience I have had! The clerks are very distance non-accomondating,could care less if you stayed with them or not! The food was quiet bland and food area was dirty,no proper cleaning between guest making their breakfast. The serving silverware was unclean as well as food storage. Would recommend eating out! The casino next door is not worth staying a horrible night at this facility. My Gf smoked a ciggarette outside,twisted it out to save rest later,she decided to trow it in the bathroom trashcan instead,the manager charged me 220 dollars for this. Because the butt was found in "their" bathroom trashcan! This was triple the amount of a one night stay cost there. I will never sty at a Best western again and have decided because of this to join the Blacklist best western motel movement. Do yourself a favor and stay at any motel besides Best western. You will be grateful that you did!

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Nancy Maxwell - 23 d 17 h ago

5

Today I had the great fortune to work with Terri. #14628

I live in Oregon and she was getting reservations for me in Florida. I had called the rewards department hoping that I had enough points for a stay. I did not , but Terri did everything for me.

Pleasant. Competent Friendly. She is a real credit to Best Western. Let her know she is appreciated. Thank you. Nancy Maxwell

(hidden)

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Bill - 26 d ago

0

Best Western Auburndale Florida: HORRIBLE PEOPLE! Error on non refund reservation, REFUSED to chg day 1 Day!! It was human error, I knew was non refund, but thought certainly they'd accomodate my request as they had availablility the next night, which was the night I needed. Clerk and Mgr offered ZERO empathy, willingness to help, compromise. Calls to Best Western were fruitless, as they simply abided by the hotels decision. BOYCOTT ALL BEST WESTERNS, I WILL!!!!!!!!!

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Anonymous - 26 d 9 h ago

0

My husband and I booked one of the "hotels" in Daytona beach for our honeymoon. It's by far the most disgusting place we've ever stayed by far. We didn't get in until after 4 from our flight so they wouldn't let us cancel for the next day without paying. The wood is rotted, the blankets are completely stained, there was black hair on the bed (mines red husband is blonde), the tv didn't work, and there was no stopped for the bathtub we had to pay for. Even the motel 6's back home are cleaner.

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Elie - 26 d 12 h ago

0

We (myself, my sister and cousin) stayed at the Best Western Arizonian Inn in Holbrook, AZ. We originally booked our room for two nights, 9/16-9/18 and then we needed to extended our reservation for another night the night before we were due to check out. The front desk guy that was there between 8-9pm on 9/17/18, said that would be okay and he charged my card for the additional night.

After arriving from a very hectic day of trying to get my senior aunts medical affairs in order, we go to our room but none of our room keys are working. We make our way down to the front desk, to our disbelief and astonishment they inform us that our keys were not working because there was someone staying in the room. They had taken our belongings and placed all our food into garbage bags and moved it to their back office. At this point I am in tears not knowing why this has happened, the other staff members look on and smile mockingly at us. None of the front desk staff even offer an apology for their actions or even an explanation. Jesse the front desk manager never apologized for the ill treatment we received from Michael or from her, she herself never offered an explanation for their actions. Until now I still have not received an explanation or an apology for the events that occurred on that dreaded night.

I have never experienced anything like this before. This hotel and it's employees have no respect, consideration or at the very least empathy for their guests. I will never stay or recommend this hotel to anyone.

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Kimba - 28 d 6 h ago

0

I was treated horribly and scammed out of $300 by Best western west towne suites in Madison. I never stayed there but they robbed me anyway. We are relocating and could teally use every dime. Because of this added pressure of being ridiculed and treated horribly by the front desk manager and the staff, I haven't eaten or slept in two days.

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Gayle D - 30 d 5 h ago

1

I live in Carolina Beach, NC and suffered a direct hit from Hurricane Florence. While evacuating NC to PA we stayed at the Best Western in Fredericksburg, VA. The hotel accomodated our animal and for that we are grateful. As we plan for our return to our devasted local area, we called and asked if there were any discounts and /or free rooms for hurricane evacuees. We were given a 10% (=to $10), AAA discount. I am EXTREMELY disappointed that Best Western was not able to help us out more. We have been doing nothing but spending $$ since we evacuated over a week ago. We don't know what we are going home to. We haven't been able to reach our home for days due to flooding. During this time there have been so many that have stepped up to help those in need, BEST WESTERN IS NOT ONE OF THEM!! I paid full price when we evacuated...the least you could have done is given us a deep discount upon our attempted return. We haven't worked in over a week, we had to throw away all our food before we left so it wouldn't spoil and we have no idea what we are returning to, IF we are able to return. THOMAS HIGGINS...please respond why you aren't helping Hurricane Florence evacuees. I know your establishment in Fredericksburg VA was FULL to capacity when we evacuated...full of paying customers, some of which were about to lose everything. Not enough of a profit for you that you had to benefit after the storm as well?? I would like to hear a personal response from you Mr. Higgins. You may reach me at (hidden). Good day.

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Terri - 31 d 49 s ago

0

My husband, daughter, and I stayed at your hotel in Bridgeport, WV. This is the last time we will ever use one of your establishments. I walked out of my room, closing the door behind me. I walked to the soda machine, which was about 30 feet away and came right back. Ten minutes later I heard a knock on the door and opened it to find a maid and a police officer standing there. Apparently one of the maids had called the police saying I was neglecting my daughter because she was asleep in her travel crib when I went to get a Coke. Apparently she realized she had made a mistake and called the police back telling them there was no need to come. By then...it was too late. I am a stay-at-home mother and have never once even left her with anyone else, neglected her, or abused her. As a matter of fact, I left my job of 13 years to stay home with her Now, because of this maid's "mistake", my husband and I have a file with CPS because no matter how BOGUS the allegations are, CPS has to, by law, investigate. This maid stuck her nose where it didn't belong and now my family and I have something that will follow us around forever. I will stay at a roach infested motel before I will step foot in another Best Western. My advice to fellow parents and travelers: DO NOT STAY HERE!!!

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Anna - 31 d ago

2

On September 24, 2018 we stayed at Surestay Plus Hotel by Best Western in Quanah, Texas. I don't have any complaints about the rooms, beds, pillows or the property itself. On check in I was asked for my credit card and ID as is normal. What I found extremely unsettling is that once the clerk had entered the information from my ID she didn't return it despite my requesting that she do so. Once she completed the check in she then made a xerox copy of my ID before handing it back. When I questioned that, I was told that it was hotel policy. I asked how this info would be managed and didn't get a satisfactory answer so stated that I would expect to be given the copy at check out. When I returned to the lobby with my family and luggage she presented the copy to me that night. However, at this point I wasn't entirely sure if additional copies had been made. It was disturbing and something I hadn't experienced before. Eerily on September 26th I found that one of my credit cards had been compromised however it was not the card I used on check in so I can't tie it to this incident.

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Krista - 31 d 17 h ago

0

My husband and I are travelling through California and decided to stay at your hotel in Visalia . I should have noticed first off that upon entering the hotel the front windows were dirty , and looking around to find a cart to help with our luggage there were none to be found . That should have sent a red flag right away , but thought we mostly stay at Best western and never have a problem . The front receptionist was not very friendly at all. Whatever , maybe she had a long day . When we went upstairs to get to our room a blast of hot air hit us as we got of the dirty elevator . The temperature outside was 90 degrees , so to have the hot air blow on us was not a welcome sight . Upon entering our room we were disgusted with the shape of our room . The walls had actual food on them , and the floor in the bathroom had never seen a mop . The toilet around the floor was filthy . We were tired after driving all day and decided to just suck it up , and have a cold drink . When we went to get some ice the ice machine on the 3rd floor wasn't working and was told to try the ice machine on the 1st floor . That ice machine wasn't working either . Thinking now we could enjoy a hot tub , after being on the car all day , and to discover , the hot tub wasn't working either . Deciding to have a bath instead I was disgusted with the filth of the bathtub. What was going to be a relaxing break from driving turned out to be a very uncomfortable night in your hotel . From the pillows that were bought I'm sure from a second hand store to the uncomfortable bed , to the room being very hot, as the air conditioners was working double time to cool us down but with the hot air from the hallway. The air conditioner couldn't keep our room cool. I am very unsatisfied with your hotel . And further more with more travel time upon us I will not be staying in a best western again .

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Patina Carvin - 35 d ago

0

My name is Patrina Carvin and I was scheduled to stay at one of your hotels in Brunswick Ga this weekend but needless to say I was unable to do to the fact of unclean rooms and bed bug stains and fecies on the mattresses...The manager nor the clerk at the desk showed any concern of the issues at hand. I advised the clerk that we were from out of town and were scheduled to attend an event and had to then at the last minute try to book another room ..We never received an apology for the problem. I have constantly bragged and recommended this hotel to anybody that told me that they were planning to stay in the Brunswick area...But after this experience I will definitely not recommend this hotel to anyone especially for the problems that I faced and then no one was even sorry for the whole situation. I will definitely be calling corporate to speak with someone concerning this matter at hand

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Anonymous - 33 d 9 h ago

Any chance you were able to get in touch with corporate offices.

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