Information, reviews and public commentary for US companies

 

Best Western

Rating
1.020942
Address
P.O. BOX 10203
Phoenix, AZ
85064-0203
County
Maricopa
Contact
Thomas Higgins
Role
President
Phone
(602) 957-4200
Annual Sales Est
$178,568,193
Employees
1,386
SIC Code
7389
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Brian H. - 7 d 8 h ago

0

Worst hotel chain ever. I had a death in the family and gave two days notice to the hotel that I would not be coming. The hotel refused to give me a refund. Never saw such uncaring people in my whole life. After this incident, why would I, or anyone, want to stay in this hotel chain ever again.

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Brian H. - 1 d 6 h ago

0

Still have heard nothing back from this hotel chain. I guess even they have no excuses for just plain corporate greed. Now when a hotel chain can't even respond to a legitimate complaint, tell me that the way I perceived them to be, just uncaring individuals towards their customers, was wrong. Obviously, it was not, but right on the money. So customers beware, this hotel chain doesn't care about you in the least.

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Brian H. - 10 h 40 m ago

0

This hotel chain really sucks! They treat you like garbage, and even after you make a complaint to the Corporate Office, nobody gets back to you. STAY AWAY FROM THIS HOTEL CHAIN AS IF YOUR LIFE DEPENDED ON IT. They just suck. Not even any good customer service. Just lousy all around.

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Anonymous - 7 d 17 h ago

I really think the best western in winchester kentucky should be closed. I dont believe they are making those housekeepers work. I have stayed there recently and theres not hardly anyrooms rented. I stayed 4 days and during my stay I think there was maybe 8 guess.

Best Western''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

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Anonymous - 7 d 8 h ago

Worst hotel chain ever. I had a death in the family and gave two days notice to the hotel that I would not be coming. The hotel refused to give me a refund. Never saw such uncaring people in my whole life. After this incident, why would I, or anyone, want to stay in this hotel chain ever again. . . . . . .

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Anonymous - 4 d 16 h ago

Still waiting to see if you cowards will respond to my complaint. You're still asking me to pay for a room I did not stay in because of a death in the family. How cold and cowardly can you get . . . . . .

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Anonymous - 2 d 15 h ago

,Booked to rooms prior to a cruise in Newark NJ. Got the virus and the cruise cancelled and corporates policy is to use good jugment and be flexible in refunds. The management says that they will give us future credit at that hotel, which in 35 years never been too and we are 60+ and will never go to. Had to dispute with credit card company and its disgusting how they are hoarding folks money an, , , , , , , , , , , ,

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Anonymous - 15 h 10 m ago

Worst hotel chain ever. I had a death in the family and gave two days notice to the hotel that I would not be coming. The hotel refused to give me a refund. Never saw such uncaring people in my whole life. After this incident, why would I, or anyone, want to stay in this hotel chain ever again.. . . . .. .

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Mrs nicole stephens - 1 d 11 h ago

I dislike the junkie accidict motel in aug there are roachs in the motel runinning out of everywhere an the housekeepees suck the mattresses are old as hell pollows looj like insollariob from the walls irs sad when i paid 300 for 7 days only can stay for 2 days an now i got to wait to get a refund when im checking out now an got to wait to get my money back. No breakfest an i had no micowave n it took a hole29 hrs to get pne but ot didnt work smh.

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Anonymous - 7 d 17 h ago

I really think the best western in winchester kentucky should be closed. I dont believe they are making those housekeepers work. I have stayed there recently and theres not hardly anyrooms rented. I stayed 4 days and during my stay I think there was maybe 8 guess.

Best Western''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

Best Western''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

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Anonymous - 7 d 8 h ago

Worst hotel chain ever. I had a death in the family and gave two days notice to the hotel that I would not be coming. The hotel refused to give me a refund. Never saw such uncaring people in my whole life. After this incident, why would I, or anyone, want to stay in this hotel chain ever again. . . . . . .

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Anonymous - 4 d 16 h ago

Still waiting to see if you cowards will respond to my complaint. You're still asking me to pay for a room I did not stay in because of a death in the family. How cold and cowardly can you get . . . . . .

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Anonymous - 2 d 15 h ago

,Booked to rooms prior to a cruise in Newark NJ. Got the virus and the cruise cancelled and corporates policy is to use good jugment and be flexible in refunds. The management says that they will give us future credit at that hotel, which in 35 years never been too and we are 60+ and will never go to. Had to dispute with credit card company and its disgusting how they are hoarding folks money an, , , , , , , , , , , ,

General profile image

Anonymous - 15 h 10 m ago

Worst hotel chain ever. I had a death in the family and gave two days notice to the hotel that I would not be coming. The hotel refused to give me a refund. Never saw such uncaring people in my whole life. After this incident, why would I, or anyone, want to stay in this hotel chain ever again.. . . . .. .

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Hansen - 19 d 6 h ago

0

Booked to rooms prior to a cruise in Newark NJ. Got the virus and the cruise cancelled and corporates policy is to use good jugment and be flexible in refunds. The management says that they will give us future credit at that hotel, which in 35 years never been too and we are 60+ and will never go to. Had to dispute with credit card company and its disgusting how they are hoarding folks money and being greedy and rude about it. Some compassion you are showing.

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Brian H. - 4 d 8 h ago

0

Best Western has no compassion for anyone. I had to cancel a three day reservation because of a death in the family, and they would not refund me for the reservation. I have been charged with the complete bill, and can definitely see this is the worst operated hotel chain in America. They are all about Corporate Greed, and don't have an ounce of compassion for anyone. They can all drop dead at Best Western for all I care, and see if anyone shows their families one ounce of compassion. Just greedy bastards. They should all go out of business.

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Brian H. - 5 d ago

0

Still waiting to see if you cowards will respond to my complaint. You're still asking me to pay for a room I did not stay in because of a death in the family. How cold and cowardly can you get?

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Upset guest - 7 d 19 h ago

0

I really think the best western in winchester kentucky should be closed. I dont believe they are making those housekeepers work. I have stayed there recently and theres not hardly anyrooms rented. I stayed 4 days and during my stay I think there was maybe 8 guess. I like the owner gina shes a very sweet lady but shes treating her employee's wrong during this cronavirus. The most hours a day those workers are getting is maybe a hour a day I feel so sorry for them. There risking there lives and family for what 1 hour. Thats what you call owner dont care about there employee's just that money. I will bever stay here again. IF YOU DON'T RESPECT YOUR EMPLOYEE'S THEN YOUR NOT GONNA RESPECT YOUR GUEST

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Phillip heredia - 11 d 14 h ago

0

Best western is raising the points know since the corona virus!? 10000 a night to 20000. Way to go!? In a crisis bs has the nerve to raise the points!? Doing your part the old corporate way, taking advantage of one of the biggest epidemics in our history and this is how you handle it "wow"!? I have over 300 stays with bs (not even worth caps) look me up...phillip heredia and my wife has stays also...This is worth the media's attention! Be wont do shit about this, guaranteed. Typical corporate bullshit! No response , no nothing! Well CNN and fox might on national T.V! I don't have to spell it out for you how this is going to play out. Bs gouging customers during a tragedy!? And who takes heat? The CEO. So let's see if I get any response?

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Former guest - 16 d 30 s ago

0

From what I have seen, and heard, how they treat their employees, the kind of

management they have .....these are obviously the worst run motels in the US. I will never stay at one ever again. Especially now with the pandemic, I was really surprised how they handled lay offs. Def. not a company to work for....there are so many better jobs out there.

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Covid-19 - 14 d 8 h ago

Laid off worker. I just wanted to add... that after days of doing my own research i discovered I am eligible for disaster unemployment. I just wish that I'd been informed about this days ago as the deadline is approaching In a matter of days and I am without the info needed. My hearts broke, probably some misplaced anger who knows?! Have a great day and stay in doors as out country faces the months ahead. God bless you and yours.

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Ohio fans - 15 d ago

5

I recently stayed at a Best Western in Indianapolis. My daughter and her two sons ages 8 and 6 accompanied me. We had a wonderful experience. Loved the breakfast. The pool area was so clean. The rooms were very nice. The manager, Bridgette Neighbors, was amazing, vey visible. I would highly recommend this hotel. We were visiting the children's museum and are planning on making a return visit in Will definitely stay at the Best Western on 7220 Woodland Drive. Hats off to Bridgette.

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Covid 19 - 16 d 6 h ago

Well I am an employed as a housekeeper at a best western in Missouri. I am also a single mother desperately trying to push my way through college to give my 4 year old son Michael a better shot at life than I had. Yesterday after a ten hour day I entered the office with a sense of self satisfaction, only to find my head hung As I was told I am officially laid off. I was handed no check . I am unable to draw unemployment due to being a new hire. No food in the fridge no toilet paper. Literally not a dollar to my name. You'd think some sort of at the very least, faked compassion would have been shown or some advice or direction given. I don't know about any other hotels but I feel that mine I'm particularly handled Covid 19 in the poorest of taste without any reguard to its employees that showed up willing to work knowing the risk we are at for coming into contact with the virus. We never got our Lysol. Out of compassion for our guests I brought the personal I had from home. That's my review.

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ALVARO D MIRAMONTES - 17 d 3 h ago

4

Mr.Higgens,

My name is AL M. and I apologize in advance for deferring to you as President I know it's impossible for you to deal with global issues at Bestwestern Hotels and respond to little things from individuals like myself.

My wife and I planned a trip to New York for our anniversary, we made some hotel reservations which included one night for the 21st of April 2020 at the Best Western Plus Newark Airport West all were cancelled including our flights due to the COVID crisis all the Hotels refunded our payment except the Best Western for $146.00

Mr. Higgens we are retired seniors I'm 69 retired military so planning and saving takes a while for us and $146 for some not a lot but for us it is.

The Crisis with this virus is affecting everybody some to an extreme level but nobody planned for the consequences our anniversary vacation was canceled completely the only thing left is the reservation with Best Western. We would greatly appreciate your assistance in getting us the refund for this reservation. Alvaro & Gloria Miramontes CF #(hidden) PIN 3636 FOR ONE ROOM CHECK IN APRIL 21, 2020

sincerely

A. Miramontes

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No Breakfast. - 19 d 8 h ago

So I'm staying at the Best Western in Dixon California they charged me $200 for a small sweet till I go down to have the free nice breakfast and there's no breakfast today so the viruses going around in California they use that excuse do not serve breakfast at the motel they said there's coffee here crazy $200 for a not-so-good motel and no breakfast not right thank you Marcus Speer.

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No Breakfast. - 19 d 8 h ago

So I'm staying at the Best Western in Dixon California they charged me $200 for a small sweet till I go down to have the free nice breakfast and there's no breakfast today so the viruses going around in California they use that excuse do not serve breakfast at the motel they said there's coffee here crazy $200 for a not-so-good motel and no breakfast not right thank you Marcus Speer.

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Best Western California - 20 d 5 h ago

0

Thomas Higgins you should be ashamed at yourself for allowing your best westerns to still be open during this pandemic. Your having your house keepers be exposed to the potential corona virus. They are cleaning rooms of people staying all around the world. I am a employee of best western and saw visitors coughing and sick walking around the hotel. Your contributing to spreading the virus by putting your staff and house keepers exposed to potential virus. The corona virus stays in surfaces for 72 hours. So your staff and housekeepers are risking their life cleaning toilets and bathtubs. If one of your employees contracts the virus and doesn't know it. You have not only put them at risk but their family and co workers. I hope you take this seriously and listen to my letter and take action.

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Anonymous - 23 d 6 h ago

Here now and service is bad the location in Columbus Ohio on Cassidy rd Best western would not let my five year old who's not a great swimmer use the Float And was really nasty about it when I told them he can't swim smh wish I would have went somewhere else cause other hotels never care if kids who need it very disappointed with them pay 200 just so my kids can swim and have rude worker present

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Lisa De Angelis - 26 d 5 s ago

Have just received an e-mail from David Kong with regards to extra cleaning procedures being taken in the wake of the coronavirus and wondering why these steps haven't always been taken. It's disconcerting to think that Best Western needs a pandemic to instate best cleaning practices.

Lisa De Angelis

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