Information, reviews and public commentary for US companies

 

Best Western

Rating
1.033602
Address
P.O. BOX 10203
Phoenix, AZ
85064-0203
County
Maricopa
Contact
Thomas Higgins
Role
President
Phone
(602) 957-4200
Annual Sales Est
$178,568,193
Employees
1,386
SIC Code
7389
General profile image

JoAnn Lane - 2 d 13 h ago

0

We just stopped at Canton, Ms Best Western motel. I am allergic to pets. We asked for a non smoking/ pet free room. They said all their rooms are pet friendly. I have a platinum card with your company which I will be cutting up.

I will never stay at one of your motels again if this is the case. There should always be rooms that are nonsmoking/ pet free. I am sure I am not the only person with this issue.

Good thing Hilton next door has petfree rooms. Will stay with them from now on.

General profile image

Crc - 2 d 17 h ago

2

We have been coming to Castillo del sol for years,and every year our rate goes up ten dollars a night and each year we get less and less where the room is concerned we are here for 7 to8 weeks and this year we do not even have a room with kitchen accomocations.my husband and I are both on medication that has to be refrigerated and what we have in this room is no bigger than a cooler.It seems the only ones with any loyalty is the customer to the hotel and is not reciprocated.What can I do I am very disappointed with this particular hotel and manager

General profile image

jitna ho sake utna call dilwaye bahi ko - 26 d ago

3

(SPAM)

General profile image

Michael b - 24 d 4 m ago

4

State St, Santa Barbara, CA 93105 room 308. Our room had mold in the wall next to the bathroom and the carpet was wet when my daughter stepped on it. I have photos to prove it and it will get posted on Yelp for a bad review. I ask the front desk guy if they had any other rooms and they said nothing is available. It was late and our family was tired from the road trip so we didn't have a choice but to stay. That complex was huge and the parking lot did not look full at all. Thank god we only stayed one night. I'm going to contact corporate for a refund or call my credit company

General profile image

Bobbiejo - 14 d 10 h ago

0

Did you ever get ahold of someone as nd get that taken care of? I'm having a very similar experience and I dont know who to get ahold of

General profile image

DEBRA HICKS - 24 d ago

4

They Advertise the Rooms Are Handicapped Accessible. The Rooms have a very small Bathroom that has a High Rise Toilet and Two Handicapp Bars inside of the Step up Shower. They also Advertise that Beds are King Size which isn't true, the Beds are Queen Size beds but they're charging for King Size. NO MICROWAVE OR REFRIGERATORS IN THE ROOMS. THIS HOTEL ONLY HAS ONE MICROWAVE AND IT'S LOCATED IN THE LOBBY. FOR THE SIZE OF THIS HOTEL (15 Floors) THEY SHOULD BE ASHAMED TO ONLY HAVE ONE MICROWAVE AN IT'S LOCATED IN THE LOBBY. THEY HAVE 6 REFRIGERATORS THAT CAN BE PUT INTO

General profile image

JIM K - 21 d 7 h ago

4

Is this even Best Western.... I just typed a long detailed complaint about the location university inn at Valparaiso IN. on their travel information form but don't know if it went through. Concerning Blood Soaked and Stained pillows as well as many other problems. This hotel is also managed by a Patel. (Brad Patel). Not sure if associated with the other complaints here. Seems Corporate should investigate these

General profile image

Bhot aayi - 18 d ago

4

Made her sign forms that didn't apply to a service animal and threatened to kick my terminally ill spouse and special needs son out if he (child) got "stompy" as he stood there hearing the whole thing quietly and respectfully after traveling all day in the car and it being 1230am at the time of check in. Completely ridiculous and this employee should be fired. We will never give BW hotels another di

General profile image

wicket, - 10 d 22 h ago

4

n Walsenburg Co has had a car setting on bricks in the hotel parking lot for a few years now. I was curious and asked the employees about it and was told it belongs to the hotel owner! Not a very good look for the business. Rooms are pricey too at $140 for 2 queens compared to Pueblo forty minutes North at $79 for the same room....picture of the car available upon request..... . . .

General profile image

jitna ho sake utna call dilwaye bahi ko - 26 d ago

3

(SPAM)

General profile image

Michael b - 24 d 4 m ago

4

State St, Santa Barbara, CA 93105 room 308. Our room had mold in the wall next to the bathroom and the carpet was wet when my daughter stepped on it. I have photos to prove it and it will get posted on Yelp for a bad review. I ask the front desk guy if they had any other rooms and they said nothing is available. It was late and our family was tired from the road trip so we didn't have a choice but to stay. That complex was huge and the parking lot did not look full at all. Thank god we only stayed one night. I'm going to contact corporate for a refund or call my credit company

General profile image

Bobbiejo - 14 d 10 h ago

0

Did you ever get ahold of someone as nd get that taken care of? I'm having a very similar experience and I dont know who to get ahold of

General profile image

DEBRA HICKS - 24 d ago

4

They Advertise the Rooms Are Handicapped Accessible. The Rooms have a very small Bathroom that has a High Rise Toilet and Two Handicapp Bars inside of the Step up Shower. They also Advertise that Beds are King Size which isn't true, the Beds are Queen Size beds but they're charging for King Size. NO MICROWAVE OR REFRIGERATORS IN THE ROOMS. THIS HOTEL ONLY HAS ONE MICROWAVE AND IT'S LOCATED IN THE LOBBY. FOR THE SIZE OF THIS HOTEL (15 Floors) THEY SHOULD BE ASHAMED TO ONLY HAVE ONE MICROWAVE AN IT'S LOCATED IN THE LOBBY. THEY HAVE 6 REFRIGERATORS THAT CAN BE PUT INTO

General profile image

JIM K - 21 d 7 h ago

4

Is this even Best Western.... I just typed a long detailed complaint about the location university inn at Valparaiso IN. on their travel information form but don't know if it went through. Concerning Blood Soaked and Stained pillows as well as many other problems. This hotel is also managed by a Patel. (Brad Patel). Not sure if associated with the other complaints here. Seems Corporate should investigate these

General profile image

Bhot aayi - 18 d ago

4

Made her sign forms that didn't apply to a service animal and threatened to kick my terminally ill spouse and special needs son out if he (child) got "stompy" as he stood there hearing the whole thing quietly and respectfully after traveling all day in the car and it being 1230am at the time of check in. Completely ridiculous and this employee should be fired. We will never give BW hotels another di

General profile image

wicket, - 10 d 22 h ago

4

n Walsenburg Co has had a car setting on bricks in the hotel parking lot for a few years now. I was curious and asked the employees about it and was told it belongs to the hotel owner! Not a very good look for the business. Rooms are pricey too at $140 for 2 queens compared to Pueblo forty minutes North at $79 for the same room....picture of the car available upon request..... . . .

General profile image

Robert Vigil - 10 d 23 h ago

3

The Best Western in Walsenburg Co has had a car setting on bricks in the hotel parking lot for a few years now. I was curious and asked the employees about it and was told it belongs to the hotel owner! Not a very good look for the business. Rooms are pricey too at $140 for 2 queens compared to Pueblo forty minutes North at $79 for the same room....picture of the car available upon request.....

General profile image

Yvonne Sanchez - 14 d ago

1

I don't normally vent but...this place is terrible! Best Western Location: Houston Tx. BW PlusI I-45 North Inn Suites Room 209 Bad service in breakfast went down 15 min.. Til close the girl that was attending didn't even tell us she was shutting down just started to pick up. & when it was time to check out the front desk lady didn't tell us to wait to see house keeping was gona check room for our deposit in cash. Instead the black girl in breakfast area said she would check room. When in the 2nd floor there was 2 house keeping carts ladies they could of check .was adequate for her to offer so makes me think they keep or go half in cash money deposit. She came down that the pillow was stain & a wash clothe was dirty. We own our own company travel every where stay in many hotels Never in our stays we had an issue. We are a pressure washing company dealing with the biggest company of the world Coca Cola . We were going to use this Hotel year around to come 2 times a month stay for 3 to 4 days near the New company just build for Coca Cola. We had just been working all day washing their trucks & trailers to do a commercial for the grand opening February. Ofcorse the wash clothe would be Dirty & pillow case. But with we prefer to take our service other hotel that would treat the costumers like @ home when out of town. Date of check in 1-12-20 check out 1-13-20

Y'all should check the kind of employees y'all have trying to take advantage of the cash deposit. I would also call to speak to manger.

General profile image

Libby - 18 d ago

0

Extremely rude to my spouse during check in. Made her sign forms that didn't apply to a service animal and threatened to kick my terminally ill spouse and special needs son out if he (child) got "stompy" as he stood there hearing the whole thing quietly and respectfully after traveling all day in the car and it being 1230am at the time of check in. Completely ridiculous and this employee should be fired. We will never give BW hotels another dime.

General profile image

jim - 21 d 18 h ago

Is this even Best Western.... I just typed a long detailed complaint about the location university inn at Valparaiso IN. on their travel information form but don't know if it went through. Concerning Blood Soaked and Stained pillows as well as many other problems. This hotel is also managed by a Patel. (Brad Patel). Not sure if associated with the other complaints here. Seems Corporate should investigate these concerns.

General profile image

DEBRA - 24 d ago

0

I will never stay at any BEST WESTERN HOTEL PROPERTY'S. I stay at the Property located Best Western Premier, 26555 Telegraph Rd, Southfield MI 48033.

They Advertise the Rooms Are Handicapped Accessible. The Rooms have a very small Bathroom that has a High Rise Toilet and Two Handicapp Bars inside of the Step up Shower. They also Advertise that Beds are King Size which isn't true, the Beds are Queen Size beds but they're charging for King Size. NO MICROWAVE OR REFRIGERATORS IN THE ROOMS. THIS HOTEL ONLY HAS ONE MICROWAVE AND IT'S LOCATED IN THE LOBBY. FOR THE SIZE OF THIS HOTEL (15 Floors) THEY SHOULD BE ASHAMED TO ONLY HAVE ONE MICROWAVE AN IT'S LOCATED IN THE LOBBY. THEY HAVE 6 REFRIGERATORS THAT CAN BE PUT INTO A CUSTOMER ROOM, AN THAT'S ON A 1ST COME BASIS. I TRIED STAYING AT THIS HOTEL 10 YRS AGO BUT LEFT BECAUSE IT WAS IN POOR CONDITION, SO I THOUGHT I WOULD TRY AGAIN ONCE THEY REMODELED THE ROOMS AS THEY ADVERTISE. THE ROOMS STILL NEED SOME WORK ON THEM. THE MOLDING AROUND THE BASE OF THE WALLS ARE FALLING OFF, THE WALLPAPER IS LOOSE, THE KING ROOMS ARE EXTREMELY SMALL. THE TOWELS ARE REALLY THIN AND EXTRA SMALL, THEY ONLY GIVE YOU TWO OF EACH( TOWEL, HAND TOWEL AND WASH CLOTHS)

FOR THE PRICE OF THE ROOMS, WHICH ARE OVER $189.00 PER NIGHT. I EXPECT BETTER SERVICE. JUST BEWARE IF YOU'RE HANDICAPPED THIS HOTEL IS NOT FOR YOU.

I NOW THIS HOTEL IS FRANCHISE AND THEY'RE LETTING A OWNER( PATEL) USE THEIR NAME BEST WESTERN, BUT BEST WESTERN SHOULD STILL HOLD THIS HOTEL ACCOUNTABLE. I CALLED CORPORATE AND THEY TOLD ME THAT THEY HAVE NOTHING TO DO WITH HOW A OWNER RUNS THEIR HOTEL.

NOT GOOD BUSINESS BEST WESTERN CORPORATE OFFICE. I KNOW FOR A FACT A 100 PPL FILED COMPLAINTS WITH THE CUSTOMER SERVICE OVER THIS HOTEL

General profile image

Michael - 24 d ago

0

The Bestwestern Plus w stayed at 12/28-12/29 in Santa Barbara was gross. The address is 3850 State St, Santa Barbara, CA 93105 room 308. Our room had mold in the wall next to the bathroom and the carpet was wet when my daughter stepped on it. I have photos to prove it and it will get posted on Yelp for a bad review. I ask the front desk guy if they had any other rooms and they said nothing is available. It was late and our family was tired from the road trip so we didn't have a choice but to stay. That complex was huge and the parking lot did not look full at all. Thank god we only stayed one night. I'm going to contact corporate for a refund or call my credit company to get me that refund. I never in my life had stayed in a hotel room that had mold it's disgusting!

General profile image

Barbara Brewer - 28 d ago

0

I don't normally vent but...this place is terrible! Best Western Location: Sheridan Wyoming. 132 rooms in 3 separate buildings and only "1" microwave located in the main lobby for everyone to use. Front desk stated this was adequate for it is centrally located. Ice machines not working. Pet friendly NOT! Everyone with pets were placed in rooms at the back of the one of the buildings on an alley with no lights. The dog walk area is back across a 4 lane street on the other side. The room had pee spots on the floor still wet from sombodyelse pet. The faucets dripped and the exhaust fan never turned off. For $170.00 per night they need to up their game!! I will never stay at a Best Western....ever!!

General profile image

neil p - 35 d 4 h ago

4

(SPAM)

General profile image

Jack Jones - 32 d 4 h ago

Tried to charge me pet rates for my service dog. Also asked for I'd card for my service dog, completely against ada regulations. Also internet does not work, front desk says I have to call repair

General profile image

cynthia perodeau - 28 d 6 h ago

4

We loved our stopover at the Best Western in Joneesville, North Carolina

THANK YOU ROBIN WHITE FOR YOUR SINCERE HOSPITALITY AND OVER THE TOP SERVICE.

We will always stop at Best Western for our nee

General profile image

cynthia perodeau - 29 d ago

5

We loved our stopover at the Best Western in Joneesville, North Carolina

THANK YOU ROBIN WHITE FOR YOUR SINCERE HOSPITALITY AND OVER THE TOP SERVICE.

We will always stop at Best Western for our needs.

General profile image

Anonymous - 32 d ago

0

Just finishing my stay at the best western in Tucson.

I put a towel over my face at night to cover my eyes last night, AND WOKE UP WITH PINK EYE.

Called to report it, and the stressed out front reception woman reported that no managers are available to speak with me, and offered $25 off my room after she was able to contact one by phone. $25 for getting infected with fecal matter in my eye... not even kidding.

Forget the fact my eyes have shit in them because they didn't clean their towels. And the co pay for the doctor's office, and time off of work because it's contagious. But don't worry, $25 should cover it!

Your Oracle Rd location could use some serious help.

Flagged for review. 
General profile image

Terry Thornton - 32 d 12 h ago

1

Tried to charge me pet rates for my service dog. Also asked for I'd card for my service dog, completely against ada regulations. Also internet does not work, front desk says I have to call repair service.

General profile image

Fred Daniels - 39 d ago

5

The General Manager, Jason Wilcox, of the Philadelphia Convention Center Best Western Plus at 1225 Vine St, is the BEST. Last night at 9:15 PM I reported a theft in my room. I talked to Jason, who was home for the night. He listened and he believed me. He drove back to the hotel to investigate the reported theft. He determined that no one had entered my room while I was out.

When I got home today, I found the item that I thought had been stolen. I called Jason and apologized. He expressed his thankfulness that there was no theft and that I was happy.

I would hire Jason in a minute. He has an exceptional view of his customers. He's the best.

General profile image

Swann - 47 d 6 h ago

4

(SPAM)

General profile image

Ab jab - 46 d ago

4

the Temecula Wine Country Best Western Hotel in CA. We had no hot water. I contacted the manager Kalpesh Patel 3 times and he never responded. The worst hotel and manager ever.

General profile image

Anonymous - 40 d 18 h ago

Honestly all these that's owned by Foreigner's are terrible

Other Reviews & Comments

Fox News Network, LLC
Reply to Trump to cut 'intitlements' Social Security is an entitlement no President has wanted o ... 

Delta Air Lines
Whistle Blower With the outbreaks of the Coronavirus Slowly coming into th ... 

Jack in the Box Inc.
Kelly I bought an Extreme Sausage Sandwich this morning from Stor ... 

Walgreens
Anonymous Guess it's all Walgreens. They all need to go back to schoo ... 

McDonald's Corporation
Anonymous Please bring back the McDonald land Cookies

Family Dollar Stores, Inc.
Anonymous aww stfu

Facebook
Concerned citizen Zuckerberg..you want to run a liberal shit machine now I'm  ... 

General Motors
Anonymous Take them 2 court

Pizza Hut
Anonymous ok karen

Tween Brands, Inc.
injustice I have been receiving emails and e receipts from justice fo ... 

Dollar General
Degraded Not only are we, customers, yelled at and given remaining t ... 

T-Mobile USA, Inc.
Anonymous I'm closing my account today. Your customer department& ... 

Autozone
Jay I had and experience on 1/26/2020 at the #6839 14447 Cullen ... 

The Home Depot, Inc.
bri martin finally got my stove delivered after 21/2 months when i dec ... 

Uber Eats
Anonymous Dang. Sorry that's messed up

Lowe's
Andy Went to Lowes to purchase five window blinds to complete a  ... 

Burger King Worldwide Inc
Len I have been comolaining about a gm for years now and nothin ... 

Staples
Does not make sense Store #0586

Google Inc.
Yassine Dms Debah I create with Google Domain a website name domain.

Instacart
Bobbi Lee Ive has nothing but a good experience. I would say if they' ... 

Bank of America Corporation
colemanelizabeth238@gmail.com Account was scammed, account was put on hold and closed it. ... 

Circle K Stores Inc
Dedicated employee Good morning wow that sounds about right for the circle k o ... 

Orbitz
This is a message to Orbitz: I paid 242 USD to you for a car in Panam. Total price for 3 weeks. And I got to Panama yesterday and they charged me 640+ USD and told me that the insurance that you push so much for me to buy, is not valid. I want my money back. This is a trick.Stealing people's money. I want my money back. The collision insurance plan that you insist so much I getting for our own safety, is not valid in Panama. So we I paid Orbizt 242 USD, and when I get to Alamo car rental office at the airport in Panama, they tell me that I have to pay another 640ish USD on insurances and walnuts and than Orbitz collision insurance plan is not valid. So I ended up paying more money that I was promised from Orbitz and that the collision insurance plan is useless in Panama, but I been charged for it already I demand my money back. This is robbery. Jose Herrera. viajerodeltiempo@hotmail.com This is a message to Orbitz:

Barnes & Noble
Distclair Freedom of speech or not, but the two books that are now on ... 

GameStop Corp.
Anonymous (hidden)

Subway
Hannah Johnston At Subway, 1410 S Randall Rd, Algonquin, IL, 60102, inside  ... 

Amazon
Anonymous I get 403$ in amazon.But Some other Customer service give m ... 

Ashley Furniture
Morgan Terrible!!! We bought a bedframe and less than a month afte ... 

Taco Bell Corp.
Alexis riggle Ordered food from your indiana pa location while I was at w ... 

Sonic Corp.
Jeaneturbanbricks@gmail.com I live in Arlington and went to the sonic close by 2121 E L ... 

AT&T
Debbie R. I have a problem with charges in the past you said numerous ... 

Food Network
Sandy Alton is a truly unpleasant host! If he's not yelling or de ... 

Paypal
Robert E I just received a 1099 from PayPal that was overstated by m ... 

Domino's Pizza, Inc.
Trish I placed an order online and arrive to the store late to gi ... 

Porch
Do not use Porch Will never use you again. Prepaid for TV wall mounting thro ... 

J. C. Penney Corporation, Inc.
Anonymous Got a small projector for Christmas but was not what we exp ... 

Hyundai USA
C.A. I own a Santa Fe 2015. This is my second Santa Fe. I am ver ... 

The Directv Group, Inc.
Christy Mills I called DirectTV on Friday, January 24th, 2020 to discuss  ... 

Safeway, Inc.
Bishop.Cephas I love Safeway on Harford Road Baltimore Maryland Bishop.Ce ... 

Petco
Disgusted It is shameful that you continue to sell bettas in tiny bow ... 

Denny's
Anonymous We were seated at a table. Waited 20 minutes to even get as ... 

Home Depot
Anonymous The only thing that I would like to see Home Depot in Kyle  ... 

Chrysler Group LLC
T-Bone Handicap mobility, I'm needing into on what you have availa ... 

Motorola
Anonymous To:Joe Norton your Moto E5play phones are not good phones i ... 

Netflix
Donncadh O Cinnsealaigh Tried to join netflix and could not, when speaking to their ... 

Geico Corporation
Bonnie Cosentino I'm very opposed to the Geico commercial which references & ... 

MetroPCS Communications, Inc.
Dissatisfied I would rather have a colonoscopy than try to get informati ... 

Papa Johns
Carol Last night we got a pizza and added meatballs for the first ... 

The Wendy's Company
Chris B I just like to know why people are being charged $5 for 4 w ... 

Chick-fil-A, Inc.
Chick-fil-A Corporate response to Terry Thank you for informing us about this problem. We will remo ...