I have traveled for work for 20+ years and me and my wife had been staying at the best western in grove city pa. One of the other employees that worked with me came and stayed for 2 weeks and when he checked in he didn't have money for a room so the manager said he could stay until he got his first check and could pay for the first 2 weeks then. She didn't get a copy of his bank card or anything. She ask me if he was a good guy and I told her from what I know of him that he was. He got fired after 2 weeks there and left in the middle of the night owing for stay and she came to me and said I was responsible and I told her that I was absolutely not. Several weeks had passed and I found out after 30 days that I was suppose to be tax exempt so I left a message with one of her employees for her to call me and why and she never did so I decided to change hotels The morning I checked out I went to the front desk and left another msg for her and said that I was checking out and that I wanted to use my rewards points to pay for the days I had stayed that week and told the employee to make sure she called me and she never did. I went by there the next day and they said she wasn't In and wouldn't be back til Monday. I ask for her number and they wouldn't give it. So Sunday morning the cops come and pick me up and drive me to the best western office and she proceeds to say that I owe her 1079.00 dollars and that I had left without paying my bill which wasn't true. I had never missed a payment or been late. So I was held in jail for 3 hours and the cops told me that if someone didn't pay her the 1079.00 dollars that I was gonna be charged with theft. I paid the money and was released without being charged for theft. My question is how can she hold me responsible for someone else's bill and her own mistake by not making a copy of his card and also why didn't she have the law take him to jail instead of me. She also lied to them and said that they found drugs in my room after i checked out. The whole time we was there the cleaning staff would come in our room when we kept the do not disturb sign on the door and one of the cleaning ladies also lied to the cops and told them that she drove me to the bank to get drug money out of the atm. I was embarrassed in public and falsely arressted because of this managers poor decision that she made to let someone stay without having a copy of their bank cared or atleast something in writing holding them responsible for their bill. The room was in his name not mine. The manger and cleaning staff lady should lose there jobs and should be the ones to go to jail for doing people like this. My lawyers will take the proper steps in this matter. I have stayed at best western a lot over the years while traveling for work and always loved them but this time was a very embarrassing and awful experience. I hope that the corporate office releases this manger and staff from their duties because u don't need people like that running your business.
I am boycotting best western everywhere because of the cruel and inhumane actions of the Paradise Hotel in Armenia that is holding dolphins captive in a small swimming pool and touting it as therapy for their patrons. GET REAL!. MR. THOMAS HIGGINS you are the president of Best Western, DO SOMETHING.
I have never in my 63 years stayed at a hotel that was so bad!!!!!! They charged $145.00 a night not the price they advertised. For that price, we got a room with lumpy beds, a cold breakfast that should have been hot, a room next to a noisy gem, a TV that wouldn't work, a RUDE desk clerk, no wake up call that was asked for, just to name a few things. If you are smart don't EVER STAY at the BEST WESTERN in Boerne, TX. I will let all my business associates know not to stay here!!!!!!!!!
My wife and I have always had very good experiences with Best Western. Currently we are Diamond members (hidden)361648. With your current bonus points promotion we ran into a problem. When my wife and I tried to use our bonus points in Nashville, Tennessee the promotion bonus points could not be used at the following locations: Music Row, Sunrise Inn, Belle Meade, Nashville Airport, and Franklin Inn. So my question is Are the more expensive BW hotels excluded from promotions? If so that should be stated on your website. Truly I do not like to complain and this really is not a complaint. It's just a concern. Hopefully you'll acknowledge this concern. Thank you. James Wheeler.
, the Best Western plus airport is the worst ever 910 in the morning I was woken up by the housekeeper really and then she asked me if she can clean the room or should she wait till I check out then she asked me if I was going to stay or if I was at checkout isn't there paperwork on that seriously then last night was absolutely horrible they overcharge my incidental fee she told me 25 35.50 was charged and then tell me not to worry about it's just going to drop off what the hell you said 25 why is it 3550 she's sick because she forgot to put City Ledger seriously and didn't even apologize or offer me anything when I asked her if they still had cookies she sent some guy to my room without a badge name tag I didn't know who he was I didn't open the door so she called me telling me she sent somebody to my door and I told her that I didn't know who he was he didn't have no name tag he came back to the door and handed me one cookie one okay promise you I'll never come to this hotel again and I will keep putting it on blast
This is the nastiest hotel I've ever been in! The people are rude when they "demand" your drivers license and credit card, and when you file a complaint with them after first shift has gone home, you have to wait until the next day and hope that you "catch" the manager - who does not return inquiries left at the front desk. If you do catch the manager, they try to argue with you and tell you that you are wrong. I travel every month and trust me I will never use a best Western again!
I had the worst stay ever in ANY hotel chain in my life. I stayed at the Best Western Plus/First Coast Inn & Suites in Yulee Fl. I woke up in the middle of the night being bitten by fleas in the bed, took a shower and caught a flea with the clear cups provided in the room and went to the front desk to complain. nobody would look at the flea. they moved me to another room, I checked the bed and no fleas. I went to bed but could not sleep. got up at 5 AM to take a shower and there was no clean towels in the bathroom, only 1 used towel on the counter. I packed up and checked out at 5:30 A.M. and did not get any refund from them. I WILL NEVER STAY AT ANOTHER BEST WESTERN EVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! IT SHOULD BE CALLED THE WORST WESTERN
I recently stayed 4 nights at The Best Western Plus Gateway Inn Aurora Colorado. I will never stay there again and dont reccomend this hotel to anyone. The bed was squeaky and very uncomfortable, the sheets were disgustingly dirty and had stains all over them. The maid service never came once because I was told they started cleaning the rooms at 8:00 a.m. and if there was a do not disturb sign up they don't come back to clean the room. I had to get clean towels and empty my own trash every night. The front desk people were extremely rude and unprofessional. This is how you run a business? My total bill was 520.00 and it wasn't worth a penny of it.
Our stay at the Best Western in August was perfect as usual. However, after staying there we were double billed. I called the hotel in Albany (rather than contacting American Express). They told me they knew about the problem and would fix it. Two weeks went by I called left my phone number. No reply from Best Western I called again in another week, no respone. I called this friday and was told that there was nothing that they could do as it was out of there hands and it was because of the credit processing center. Get real, this is 2017. Your customer service is horrible. Thank goodness I was able to file the complaint with American Express/. I should have just called them but the staff at Albany are so very good and we have been going there for many years we just assumed that they would fix the situation. .
Stayed at your Yemassee, SC location on 10/22/17 and had a frightening experience. Upon arrival, walking to our room I slipped and fell on a painted walkway that was wet and as slippery as trying to walk on ice. When we left the next morning we had to walk on the grass because the walkway was to slippery. Now, almost three weeks later I have a bruise the size of a basketball on my right hip and now the bruises have progressed down to my knee.
When we checked out we asked to talk to the manager but he would not come out of his office to talk to us. We finally gave up and left.
Now, we are normally not the litigious type, but I have doctor visits and X-ray expenses that I have incurred that I should not have had to pay. I would appreciate someone from your firm taking responsibility for the dangerous situation that exists at your motel and also doing something to prevent further incidents.
Best Western College Park, Maryland was the worst experience I ever had for business travel. My company paid for the rooms in advance on the corporate card and they still ask for a personal credit card for a $50 hold that will not be applied back on the card until 48 hours after check out. At check out they then tell me it's a $100 for debut card that will take up to a week to be applied back on my card. All of this for a hotel that had mold in the bathrooms, slow link in the sink, thin and uncomfortable mattress and a dusty moldy smell. I will never stay at this hotel again.
Best western hotel.Escondido California off seven oaks road. Stole my $100 speaker and told me it's not my fault for forgetting where I put my stuff. I didn't forget it jerk off. Obviously I went back to go pick up my speaker and they don't wanna give it back
I don't usually stay at Best Western hotels but was basing my choice of a place on its proximity to our venue and the availability of rooms on Columbus Day weekend. I booked two rooms for two nights at the Best Western in Westminster, MD. The reservation agent on the phone - I think his name was Keith - was wonderful but, unfortunately, that was the only thing positive about our stay. We arrived late in the afternoon and our rooms were "ready". We had brought a little food with us and figured we'd eat in our rooms while we settled in. There was such a foul odor in the rooms that we took our food to the tables by the breakfast station and complained to the person at the desk. He was completely disinterested and since the hotel was fully booked, we were forced to keep our rooms. We finally figured out that the odor was from dogs or some other animals. I would think if you are going to have a pet friendly hotel, you would block off certain rooms for that purpose and have the rest available to guests without pets or guests with allergies. Luckily for us, the windows in the rooms opened and that's how we managed our stay. The next morning we went for our complimentary breakfast but found that they were out of most of the items, even coffee. Fortunately there was an IHop nearby and we ate there. Judging by our MD experience and all of the negative reviews on your site, we will not be staying in another Best Western. I would assume that the corporate office would have standards for your franchise operators but apparently, that is not the case. Our only other experience with Best Western is the one in New Providence, NJ and I would give that one 5 stars. You would do well to visit the NJ location to see how a hotel should be run. Obviously, it is the exception not the rule.
ANDERSON IN, YOUNG MAN WAS ONLY HELPFUL ONE. BESIDES THAT STAFF SERVICE IS AWLFUL... SCREWED UP OUR ROOM TWICE SOMEHOW ROOM WAS CANCELLED SO THEY PUT US IN A ANOTHER ROOM HAD TWO NIGHTS RESERVED SOMEHOW OUR NEW ROOM WAS CANCELLED THE SECOND NIGHT IN OUR ALREADY RESCHEDULED ROOM HAD TO HAVE KEYS AND ROOM REACTIVATED ROOM NEVER GOT CLEANED HAD TO TAKE GARBAGE OUT AND GO RETRIVE MY OWN CLEAN TOWELS, TOILET PAPER AND SOAP THEN AT CHECK OUT THEY SCREWED UP ON OUR BILL AND WAS NOT VERY FRIEDLY WHEN TRYING TO TAKE CARE OF IT. WILL NEVER STAY HERE AGAIN. FROM READING REVIEWS ON SERVICE / CUSTOMER SERVICE WILL NEVER STAY IN ANY BEST WESTERN
Need rewards information
I am writing to express my deep concern and non recommendation for the Sault Ste. Marie, Michigan Best Western Hotel. I booked two rooms for 9/3/17 via a third party. The third party with me on the phone called on 9/1/17 to cancel one of my rooms. The hotel charged me for a hotel room on 9/1/17 even though I was not in M/ichigan at the time. I was again charged for a hotel room on 9/3/17 for the night I did stay at the hotel. When I got my credit card statement, I called Best Western customer service. Then they told me I had to send a copy of my credit statement to Sault Ste. Marie Best Western. I did this two weeks ago from today. I called Best Western customer service today and they informed me that the Sault Ste. Marie hotel will have to tell me their decision. I called the Sault Ste. Marie Best Western and Kathy informed me that someone named Joanne already called me, which is untrue. She told me that the cancellation was not done by specific procedures and I said well you knew I was cancelling on 9/1/17 because you charged me for a room that day. She said I had to go through the third party which is untrue because they had me on the line on 9/1/17 when they discussed my cancellation with Best Western. So Holiday Inn Express Sault Ste. Marie was called at the same time on 9/1 and did not charge me on that day and only charged me for one room on 9/2/17 when I had booked a two room reservation. So this whole not proper procedures is another lie. It appears from reading these reviews, this is a common practice of poor customer service and over charging customers. I will never recommend or stay at a Best Western since this appears to be their mode of operation.
OCT 27TH/ OCT 29th
HIGHLY do not recommend best western in York Maine it is dirty is looks like a cheap motel and when your crying tears flowing bad I was so upset and diappointed.... to the attendee at the front desk Donna because you don't even want to sleep there they don't care they switch you to another room No Better. There is no elevator so you would have to carry suit cases to your dirty room and the pool has dirt rings around it, the ground around the pool is gross the rooms smelled so bad and musky it was unbearable the bathrooms smelled like urine to top it off I am almost 5 months pregnant. No one will do anything. They charged me for 2 nights friday and sat they refused my money back than offered me saturdays money back if i wanted to cancel I don't get (sat) money back till next week. I couldn't bare the room so I had to leave i was having trouble breathing and was feeling really nauseous. I took a vacation from work because I needed it having 4 children and pregnant with my 5th and this became more work and a lot of disappointment. This is horrible. I asked if they could just transfer me to another best western they refused that aswell.
Best Western Plus, Seaside, Oregon. Date of stay: 10/26/2017. Rm 501A. Encountered the following items:
1.) NO Complimentary breakfast offered, instead a "bakery" on he premises offered various menus depending on the time of day. Items were moderately priced. This came as a surprise.
2.) Rm501A. Although small was sufficient as we stayed only the one night. Sink placement on the counter top made it difficult to operate the sink stopped which was jammed the frame surrounding the mirror. Water pressure was very low. It took nearly 5 min to fill the sink basin with LUKE warm not HOt water to shave with. An increase in water pressure might well take care of this problem but not the lack of hot water.
3.) Front desk staff friendly and courteous.
Management/owners of this facility need to travel to Portland, OR to the Pony Soldier Best Western to see what an up scale facility looks like.
We have always stayed with Best Western as can be seen by the Reward Points accumulated.
Thank you for your time. I hope this helps improve things in the Seaside facility.
Allan Pilger USN Retired
Long Beach WA.
See post of 11 days ago - from Marion
Got a notice from the new general manager today, finally - the old one was fired shortly after our stay there. He basically ignored my complaints and stated that the hotel went above and beyond to accommodate my guests. You can read my initial complaints. These people do not know what it is to provide a positive customer service experience.
DO NOT STAY AT THIS CHAIN!
"THE WORST WESTERN"
Zero stars is too high a rating.
Stayed there for 2 weeks. First week was okay, so we extended our stay for another week. Someone went and attempted to book us for 3 days using my wife's card information they already had on file. End result. We have a legitimate confirmation for 7 days and proof of purchase. But the guy at the front desk insists on calling me to harass me about paying for the days I already paid for! Our reservation clearly shows the 7days we paid for. However, this guy is attempting to convince me that we only paid for 3. In addition to that, I believe this whole error transpired when I requested a replacement key, as these door keys frequently deactivates. Instead of issuing a replacement key, he checked us out. He claims to have restored the initial reservation, we already paid for, but is still attempting to get an extra 4 days payment out of us, despite the fact that the week we have already paid for isn't even up. Despite being incredibly greedy for your money, and never changing the comforters, their breakfast is decent, (Eggs, sausage, coffee, Danishes) the rooms are fairly clean, and unlike the red carpet inn, they use cleaning agents. But if you don't pay attention, THEY WILL ROB YOU!!!
Fri. & Sat. Past I stayed at your French Quarter hotel. I had a smoked filled room. I was told that there were no other rooms available Complained and was told that the mgr. Would call. After an hour or so went down to find carryouts. Asked for mgr. Was told that the mgr. Would call didn't. While I was waiting for the carryout 4 people checked in. I should have had one of those rooms. No mgr. Parking waved but I would rather had clothes and lungs not permeated with smoke. Why would I want to stay at any of your properties? Staff was excellent.
MODERN-TIMES NO GREEN WAY 1 WT WANT CREAT MAIL CUT A TREE DOWN PULLUTION INK ALL NEED CREATING FFILT TRASH DESTROYING AMERICA WORLD WIDE IS (GENERAL-MANAGER-OMAR-PRECIADO-THE WORLD'S LARGEST HOTEL CHAIN JOHN-JAY-INN-AS BEST-WESTERN OUT CITY OF CALEXICO WORLD MOST PULUTED FRESHWATER NEW RIVER IN SEA SALTON SEA SEVERAL LOCATION EXAMPLE PRTECTION EL CENTRO JOHN-JAY-INN DRUG HEROIN DEALING DRUCKS PATIO BAR FIGHTS AND BEST WESTERN IN 2421 SCARONI ROAD 2AM 6 GROUP OUTSIDE 3RD FLOOR RARE SEE PERSONAL LAUGHTER NEN BRESS BLACK 4 OR 5 AM PHONE ISSUE SHE NICE THEN ABUSIVE ASK REURN MNEY SHE AGREE FOUND 7 DAY SHE SHORT PAYOUT I SWEAR SHE SAID ROOOM ASSIGN HISTORY PHONE NOT OPERTAION ALONE WHAT 2 CARS ME 3 SEE 123 OR MORE JST STANDING LOOKING AT IMAGENATION ASK HER OR HE IF ON DAY INQUESTION WHO WASH SHE ENJOYING LAUGING ALONE NO AT FRONT DESK ALL KEYS AN COMPUTERS GAIN ACCESS THAT WHY CLNK ELECTRICAL AS JAMD SHAIR SO PREVENT UNLOCKING 6 GONE ABOUT ME BREAFAST PINT THEIR HE IS TACKEL WHAT COMPLAINT DISCLOSE TELL POLICE CALL ASKING CONCERN THIS SUCH ACTED NOW SHE DIRECTING HE THEY WORLD LARGEST AGGRAVATING INSUTING ME WHY DID CALL HER SO MANY TIME PROVE IT ASK CIRCUMSTANCES SHE GAVE THEM ROOM NMBER CREDIT CARD CASH PAID ALL PRIVE IFORMATION AN LAUGHTER LEGASPCI HERE LIKE SO CLOSE LOW VOICE KISSING WHAT WRITTEN CRIMINAL COMPLAINT IS THAT CRIME HAY CEO MOTHERUCKER THAT CRIME D EMAP WHAT PROMISE FUCKING CLOWNS EXPENSIVE SHIT PLACE HARLY ANY CUSTOMERS EMPTY CLOSE SHIT PLACE DEMISH GET OUT CALEXICO HOLIDAY IN TWO SHITY DEFORM NEXT DRUG A ANADON TOURCH BUCHER PEOPLE APPEARS FORRST LITY ENVIROMENT WORLD CREATOR FLITY EARTH CONTACT ANY BODY AT THIS CREEPY PLACE Best Western Rating 0.825397 Address P.O. BOX 10203 Phoenix, AZ 85064-0203 County Maricopa
BUSINESS MAN WAS KIDNAPPINGK POINT RAMON A SAUCEDO THEIR HE IS AN ATTACK CHOKE BEATHING SHE SMILL WHY SUCH ABUSE ENJOY POLICE TAKEN ACTION AS THEY TAKE MONEY COMPUTERS GODLS ALL THING ALL MY MOENY 7 DAYS PAID IN VANCE TRUTH TOLD ME GET OUT OUR CALL POLICE AGIN TRUCK DAME AN SO BEAT UP HAD PROBEM STRING AN F OFFROAD AN CABLES TO STERING COLUM CUT AIR BANK REOVE AN NOTHING FILTY SEE 4APPEARS 15 MINTES 2P[M NO CAHS $ FEW HUNDRED $ FROM 7000.00 GONE COMPUTER ACCOUNTING
LEGERS BACK UP HISTORY POSTED HISTORY LAST BILLED ALL GONE NOTHING PANTS MY SHOES MY UNDER WEAT MY PHONES MY PA TOP DESTROYED COMAPNY COMPUER DESTROYED NOT FOUND AS NOW CONTRACTS EARLY EETCTION SEIRTY $VALUE FEW MILLIONALLHISTORICAL DATA WAS GONE 1990 1 1 ALL DISPARED JSUT STAYING AT THIS SHIT PLACE BEST WESTERN SHIT JIRE CROSS DAILY MANAGER CLEAN NIGHT CLEAR DOESN OT WSPWEAKLK SPAESK SHIT HINDUE AN A CRINAL ACTS ILLEGALS HIDE OU STAY PLACE
bout 19,700 results (0.51 seconds) Search Results Popular | Imperial Valley Press m.ivpressonline.com/mobile_adv/popular/ SALTON CITY -- A seven-year-old Brawley girl died at 7:45 p.m. Saturday in a vehicle ... on Highway 86 south of Poe Road, the California Highway Patrol reported. ... Fairgrounds on Wednesday, stated Imperial Police Department call logs. Valley Briefs: Missing Ocotillo male motorcyclist found dead ... Voice Of The People. Local News | Imperial Valley Press m.ivpressonline.com/mobile_adv/localnews/ Valley Briefs: Rooftop burglar arrested for assaulting police ... CALEXICO A 36-year-old Calexico man was arrested at 8:40 p.m. Friday for allegedly ... CRIME A 2-year-old girl was found dead Monday inside her residence, according to media reports. Energy Briefs: Pollution; primary source of disease and death. 1 Man Found Dead, 1 Woman Severely Injured Inside Corona Hotel ... losangeles.cbslocal.com/.../1-man-found-dead-1-woman-severely-injured-inside-coro... Aug 7, 2015 - Police responded to the Best Western Hotel in the 1000 block of Pomona ... Officials did not tell Cruz how the man and dog died or how the ... Missing: calexico Woman found dead in El Centro Motel identified as well-known ... www.kyma.com/news/crime/woman-found-dead-in-el-centro...as.../349992499 Feb 21, 2017 - ECPD said Zimmermann was found dead at the Golden West Motel a ... Police said they do have one person of interest and that they hope to ... An autopsy is scheduled for Tuesday and is expected to confirm the manner of death is homicide. ... 2017 by KYMA / NPG of Arizona / Gulf California Broadcasting. Missing: best Woman found dead in Poway hotel room | The San Diego Union ... www.sandiegouniontribune.com/sdut-woman-found-dead-poway-hotel-room-2012au... Aug 9, 2012 - Authorities discovered the body Wednesday at the Best Western Country ... as a violent felon, has been named as a person of interest in her death. ... He is believed to be driving a 2003 Ford Explorer with California plates 6UDY773. ... with a deadly weapon on a peace officer, and battery on a peace officer. Missing: calexico Border Bodies: The grim mysteries of Southern California www.desertsun.com/story/news/investigations/2016/07/06/...california.../85193162/ Jul 6, 2016 - About 450 unidentified bodies have been found in Imperial County since the 1990s. ... The dead man was short and thin, dressed in head-to-toe denim with a ... percent are undocumented immigrants who died while crossing the border. ..... border agents found a body on the canal banks east of Calexico. OBITUARIES - Imperial County Newspapers, Calexico Chronicle ... tribwekchron.com/obituaries/ Chrys loved the warm valley weather, good laughs with great friends, a winning ... A Valley tribute will be held in October for John Richard (Dick) Fitch who died in ... Fitch was a long time member and director of the California Newspaper .... of the Holtville Rotary Club, president and Director of Western Growers Association. CBP Officer Shoots, Kills Man at Calexico Port of Entry | NBC 7 San ... https://www.nbcsandiego.com/.../Customs-Border-Protection-CBP-Officer-Shoots-Kill... Oct 21, 2015 - A U.S. Customs and Border Protection Officer shot and killed a man crossing ... at the Calexico West Port of Entry south of El Centro, California. Border officer shoots, kills man with knife | fox5sandiego.com fox5sandiego.com/.../calexico-border-patrol-agent-shoots-kills-man-carrying-knife/ Oct 21, 2015 - A man was shot and killed Wednesday morning after allegedly attacking customs officers with a knife at the Calexico West Port of Entry. Local | Palm Springs News, Weather, Traffic, Breaking News | KMIR www.kmir.com/category/277960/local San Bernardino and Riverside County Valleys -The Inland Empire, CA ... "Sureo" gang member west of Calexico Friday evening after he illegally entered the U.S. ... The sister of a Palm Springs Fire Department firefighter remains missing in .... Man in Custody for Indio Officer Shooting Charged With 2012 Coachella Murder. Ads Best Western Calexico CA - 2421 Scaroni Rd, Calexico, CA Adbest-western.reservationcounter.com/ 4.3 rating for reservationcounter.com Book Online Or By Phone. #bestweste Amenities: Free WiFi, Fitness Facility, Coffer Maker PhotosHotel DescriptionHotel AmenitiesMap & DirectionsRead Guest Reviews California Death Records Adcalifornia.archives.com/ Find CA Death Records Online Receive Full Death & Vital Records! Start a free trial Billions of records Start discovering today Death RecordsMarriage & Divorce RecordVital RecordsBirth Records Calexico California Archives - Search Newspapers 1607 - 2017 Adwww.newspaperarchive.com/7-Day-Trial Read & Clip 300 Million Newspapers & Obituaries. 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To whom it may concern I'AM A PAYING CUSTOMER THAT WAS VERY DISAPPOINTED THE MORNING OF 10-22-17. I HAD USED A THIRD PARTY CALLED ORBITZ TO RESERVE A ROOM @ BEST WESTERN HOTEL IN PORT LAVACA TEXAS .I ARRIVED AT 7:10 PAID FOR MY ROOM AND PUT MY CARD ON FILL FOR ANY ACCIDENTS,LEFT FOR DINNER AND RETURNED TO USE SWIMMING POOL WITH OTHER FAMILY MEMBERS WHO ALSO HAD A STAY AT THIS FILTHY HOTEL. THE MANAGER LAURA TAGLE GARZA WAS VERY RUDE AN UNPROFESSIONAL AT TAKING CARE OF THIS ISSUE THAT AROSE THE MORNING OF 10-22-17 AROUND 7:10AM, WHEN MY HUSBAND GOT UP OUT OF BED AND I SEE THE FILTH WE SLEPT ON. I IMMEDIATELY WENT DOWN TO THE OFFICE TO COMPLAIN AND THE FRONT DEST CLERK BY THE NAME OF MICHELLE TOLD ME THAT THE MANAGER WAS IN A MEETING. I TOLD THE YOUNG LADY THAT I WOULD NEED TO SPEAK TO SOMEONE IMMEDIATELY DUE TO THE ISSUE I HAD IN MT ROOM. THEN THE MANAGER WALKED OUT FROM THE BACK AND ASKED ME WHAT WAS THE PROBLEM SO I EXPLAINED AND SHE REFUSED TO GO UP TO THE ROOM AND ALSO REFUSED TO GIVE ME ANY TYPE OF REFUND OR RECEIPT. SO THEN I BECAME ANGRY AND TOLD HER I WOULD GO ABOVE HER TO RESOLVE MY ISSUE . I WAS SO UPSET ME AND MY FAMILY LEFT WITHOUT ENJOYING OUR STAY AT THIS 4 STAR HOTEL WITH NO BREAKFAST AND VERY DISGUSTED THAT I JUST WANTED TO PUKE. WHAT EVER EMPLOYEE LEFT THIS ROOM UNATTENDED SHOULD NOT B E EMPLOYED AT THIS COMPANY NOR THE MANAGER IN CHARGE. I HOPE YOU FIND THIS MATTER VERY UNCALLED FOR CAUSE HOW WOULD YOU LIKE FOR YOU AND YOUR FAMILY TO SLEEP IN THIS FILTHY ROOM.I DONT NEED A REFUND CAUSE MONEY COMES AND GOES BUT I KNOW THAT THIS WAS NOT OUR DOING CAUSE I AM WOMAN ENOUGH TO TAKE FULL RESPONSIBLY FOR ANY OF MY ACTIONS. THIS WAS DISGUSTING AND VERY UNSANITARY. MAY THE LORD FORGIVE THE LYING PERSON SAYING THAT THIS WAS FRESH AND WE MADE THIS MESS. GOD BLESS YOU. SANDRA MORALES only if i could post the pictures on this review corporate even blocked me from sending these disgusting picture of the filth in my room.
That's like a horror story. I just wanted an article of clothing back and have run into the rudest front desk people at the Best Western in Eureka Springs, Arkansas once a year for over 30 years. Reservations for 4 rooms all separated from one end to the other. Oh yes, these reservations were made 8 months prior to our stay.
So sad. Very upset, when I discovered an article of clothing missing and called less than 24 hours after checkout. Where has honesty, integrity gone? Earlier stays brought welcoming feeling, but not anymore!
After I told the clerk I left Maria a sizeable tip as always when we stay, she said she'd let me know if found.
Jim and Helen Hegwood