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Best Western

Rating
0.950073
Address
P.O. BOX 10203
Phoenix, AZ
85064-0203
County
Maricopa
Contact
Thomas Higgins
Role
President
Phone
(602) 957-4200
Annual Sales Est
$178,568,193
Employees
1,386
SIC Code
7389
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Jonas Blue - 1 d ago

3

I recently stayed in the Best Western Plaza Inn in Pigeon Forge, Tennessee. I had an allergic reaction to something and when I went to a local urgent care they told me it was "Bed Bugs". I went back to the hotel and they found the bed bugs and moved us to another room that was clear. They could not let us use their dryers because they were not hot enough and directed us to a local laundromat that had very hot dryers. We stayed 3 nights and would have left except other people I was with had commitments at the Shades of the Past Car Show. The hotel gave us only one night free and this is the seventh year we have stayed there. We enjoy the hotel, the location and everyone is very helpful and friendly. Now I wonder has something changed and do I want to stay there again. What is the protocol for trying to prevent a bedbug issue. I think they should have given us our stay free because of my Dr. and medication bills. Everything we had we had to bag and take home with us to properly take care of or throw away, more expenses.

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Coach - 1 d 12 h ago

0

To whom it may concern:

Last month I refused to check into the Best Western Hotel in Kodak, TN due to the condition of the motel. The website misrepresented the facility, the lobby was over run with kids on the computers and the room they assigned me would not be ready for a couple hours. I attempted to cancel and was informed I would be penalized $93 for the first night. My credit card was charged $224 and required 2 one hour phone calls to resolve even that.

It was spelled out in fine print that this motel has a 48 hour cancellation policy. It is a crime that this facility is labeled as a Best Western. I have never experience such poor customer care when a company states "customer satisfaction guaranteed". Far from your policy of satisfaction over the condition of this motel.

Please consider this as a formal complaint with the Kodak motel.

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Carla from Alabama - 1 d 15 h ago

5

Cottonwood, AZ

Awesome place and was treated like we were so Special. EXTRA CLEAN room. Our hats to the office and big hats off to the Cleaning dept. Thanks for making our first night in Arizona a pleasant stay. Keep up the great job because I am spreading the word..go to Cottonwood, AZ and stay at the Best Western....

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Me - 4 d 7 h ago

1

Your company is a joke. Your customer service is non existent. Tell David Kong to suck my dick

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Peggy shimmer - 29 d 16 h ago

2

I recently stayed in the Best Western Plaza Inn in Pigeon Forge, Tennessee. I had an allergic reaction to something and when I went to a local urgent care they told me it was "Bed Bugs". I went back to the hotel and they found the bed bugs and moved us to another room that was clear. They could not let us use their dryers because they were not hot enough and directed us to a local laundromat that had very hot dryers. We stayed 3 nights and would have left except other people I was with had commitments at the Shades of the Past Car Show. The hotel gave us only one night free and this is the seventh year we have stayed there. We enjoy the hotel, the location and everyone is very helpful and friendly. Now I wonder has something changed and do I want to stay there again. What is the protocol for trying to prevent a bedbug issue. I think they should have given us our stay free because of my Dr. and medication bills. Everything we had we had to bag and take home with us to properly take care of or throw away, more expenses.

Best-western_headquarters -phone-number-+1.8.6.6'5'2'8'.5.O.0.7..

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Flagged for review. 
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Peggy - 29 d 23 h ago

2

I recently stayed in the Best Western Plaza Inn in Pigeon Forge, Tennessee. I had an allergic reaction to something and when I went to a local urgent care they told me it was "Bed Bugs". I went back to the hotel and they found the bed bugs and moved us to another room that was clear. They could not let us use their dryers because they were not hot enough and directed us to a local laundromat that had very hot dryers. We stayed 3 nights and would have left except other people I was with had commitments at the Shades of the Past Car Show. The hotel gave us only one night free and this is the seventh year we have stayed there. We enjoy the hotel, the location and everyone is very helpful and friendly. Now I wonder has something changed and do I want to stay there again. What is the protocol for trying to prevent a bedbug issue. I think they should have given us our stay free because of my Dr. and medication bills. Everything we had we had to bag and take home with us to properly take care of or throw away, more expenses. Extremely upsetting experience and my stay at Best Western BWI next week will be accompanied by a room sear/...

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Kate wade - 25 d ago

2

After calling to confirm late arrival i show up and the gave my room away. While an employee enjoyed a room i was left without one and told i could find someplace else. 909 n spruce Goldsboro nc at 130 ..

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Lower - 19 d ago

3

My family and I stayed at the hotel in Chapmanville, wv for a death and funeral in my husband's family. While there our son who is 1 was cut by a door that lead to outside the hotel. He had 9 stitches in the top of his foot. Since we was out of state our insurance didn't cover his e.r. visit. When ---

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Nice and easy - 8 d 15 h ago

4

This is Charlsetta D. Crump, and recently I worked for Sonic Drive In, On blvd, in Edmond Ok. I worked there starting on April 26, 2019, until August 15, 2019. I was requesting a written letter of my work experience with Sonic Drive In, and also the pay stubs for the month of August 2019, and the month in September. you can either mail, those to me or email at this email - (hidden). Im sure mmyou have my resident address since I was

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Doyle & Tish Eljins - 8 d 15 h ago

5

My husband and I stayed at the Best Western Bayside in Oakland, California. The Place is Gorgeous!! Nicholas was so professional and kind. He gave us step by step directions on the phone to get us there. Lol Charles was great in giving us places to visit, we had a blast!! We went to the Raiders vs. Chiefs game, yea we are from Ohio, and our luck the Raiders lost, but the atmosphere was still awesome! We would do it again in a heartbeat and wouldn't think twice about where we would stay!! Highly

Recommend BEST WESTERN BAYSIDE!! Thanks guys for a great trip! Doyle & Tish Elkins

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Natalie Vickers - 19 d 5 h ago

1

My family and I stayed at the hotel in Chapmanville, wv for a death and funeral in my husband's family. While there our son who is 1 was cut by a door that lead to outside the hotel. He had 9 stitches in the top of his foot. Since we was out of state our insurance didn't cover his e.r. visit. When we informed the hotel, they said the door wasn't sharp on the bottom and gave us one of our nights free. We checked out and will never stay here again. We spent 5 days here, just to get one night free. We are not very happy.

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Kate Wade - 25 d 4 h ago

0

After calling to confirm late arrival i show up and the gave my room away. While an employee enjoyed a room i was left without one and told i could find someplace else. 909 n spruce Goldsboro nc at 130 am.

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Peggy - 29 d 19 h ago

0

I recently stayed in the Best Western Plaza Inn in Pigeon Forge, Tennessee. I had an allergic reaction to something and when I went to a local urgent care they told me it was "Bed Bugs". I went back to the hotel and they found the bed bugs and moved us to another room that was clear. They could not let us use their dryers because they were not hot enough and directed us to a local laundromat that had very hot dryers. We stayed 3 nights and would have left except other people I was with had commitments at the Shades of the Past Car Show. The hotel gave us only one night free and this is the seventh year we have stayed there. We enjoy the hotel, the location and everyone is very helpful and friendly. Now I wonder has something changed and do I want to stay there again. What is the protocol for trying to prevent a bedbug issue. I think they should have given us our stay free because of my Dr. and medication bills. Everything we had we had to bag and take home with us to properly take care of or throw away, more expenses. Extremely upsetting experience and my stay at Best Western BWI next week will be accompanied by a room search by me and hotel personnel. Thank you for listening and if you can help with the protocols for this type of event at Best Western.

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John - 29 d 37 s ago

signs is telling you , USED ANOTHER CHAIN OF HOTEL. do ask your friends for good hotels and check their internet comments. this hotel chain sucks. we will NEVER used this hotel chain again. no-one care enough to help you when you have compliant again this hotel.

With all the money wasted for ads, this hotel should used it to keep a higher standard.

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Amelia Vittonel - 32 d 16 h ago

0

We stayed at the Best Western Plus in Eagle, Colorado. Checked in on Sunday afternoon and checked out Tuesday about 7:15 am. I paid first night on my cc of $113.23. My husband used his cc for 2nd night for $113.23. When we checked out they charged my card $113.23 and mu husbands card $113.23, $30.00, $30.00 and $288.48. Now to get my money back has been HELL! No one can get the GM on the phone. Per corporate he has 2 to 5 business days to return their call. Corporate does not have access to their transactions at all and their customer care help sucks!! Especially a young lady named Haley whom talked over me as I explained the issue and proceeded to laugh at me as I told her this. I will never stay with them again. They're crooks! We are a family of 7 who went for a wedding and pinched pennies to get there and are now out $288.48, and Best Western doesn't care! Not cool!

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John - 31 d 9 m ago

Hi Amelia, I had the same problem in June 2019, which was posted but some-one must taken it down, I stay in BW Pasadena LA. for 3 nights, come home CC billing show 4 nights. make immediately contact, They all said ''I FORGOT TO CANCELLED N DID NOT SHOW-UP. but I knew nothing about it, I was there in the morning to check-out, NO-ONE mention my extra night of booking. they shift the blame me. I feel thing same as you. we had drove from Canada for vacation. NEVER USE THIS HOTEL AGAIN. Good luck if you get money back.

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Winkup - 35 d 14 h ago

0

1.. Shesez - "My mother was French and my father, Higi. I have a Sioux grandmother on one side and a Portuguese grandmother on the other. One grandfather was Cambodian and the other, Irish. I hardly know what to call myself."

Hesez - "I do."

Shesez - "What?"

Hesez - "Shit."

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Kathy Riddell - 35 d 15 h ago

0

Best western hotel in New York was the worst hotel we stayed at during our trip last week. Mattress you could feel the springs , lady at front desk told us they had just replaced them 6 months ago , sink really slow drain , and the bathtub drain was horrible !!! Won't stay at best western any more !!

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King Vladeyushyi Mirom - 38 d ago

0

*******WARNING***************

012 ** The plans for massive global population reduction are no longer a "back burner" issue. -

*******WARNING***************

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Lisa Jovan - 40 d 11 h ago

5

Greetings to every body that is reading this testimony.

I am Lisa from USA. Me and my boyfriend were seriously in love for six years and we were planning to get married but one day he came to my house and told me he was no longer interested in our relationship simply because he was dating another rich lady who promise to buy him a car and to sponsor their wedding. And i suffer heartbreak for seven months and i was not tired of loving him.so i took a bold step by contacting a spell caster who helped me bring my ex boyfriend back. he is powerful and He's also specialize in money spells, lottery spells, sickness spells E.T.C. his contact is (hidden) and his whatsapp number is +1 (hidden). you can also contact him for help.

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Anonymous - 38 d ago

WTF. Jovan . take your garbbage sh-t some where else. this is not a ad board. f-u wasted space, n my time.

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Jay Hawk - 38 d ago

0

@ Lizard Jewan, *********I PUT A SPELL ON YOU********** I put a spell on you Because you're mine You better stop the things you do I tell ya I ain't lyin' I ain't lyin' You know I can't stand it You're runnin' around You know better daddy I can't stand it 'cause you put me down Oh no I put a spell on you Because you're mine You know I love you I love you I love you I love you anyhow And I don't care if you don't want me I'm yours right now I put a spell on you Because you're mine You know

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Cortez - 44 d ago

0

CL What a wonderful, loving, sharing we're-in-this-together place this is. We share our money and their diverse diseases. God must have loved mud for He created so much of it.

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J.B. - 44 d 13 h ago

0

My family stayed at the Coldwater hotel yesterday, It was for a family getaway.

This turned out to be a horrific stay. The people above our room partied all night, blaring their music and you could hear every step they took. My husband contacted front desk in regard to the noise. The people above us got even louder! I then called front desk, she stated she would go knock on the door and take care of it. What a joke. Those people got even louder. Issue not resolved!

After finally falling a sleep, we were then startled by other people in front of our room door and throughout the floor hallway screaming and fighting. My children were terrified!These people were not only being belligerent but hitting up against the walls and doors of the second floor. It disturbed a lot of people not just us. The police then came and was in the hallway questioning theses disturbing people. Very loudly might I add. We had very little sleep. My children were scared and this was not a happy nor fun family getaway.

I was told the manager would be in at 9:30 a.m, I went to the front desk at 10 a.m. to make a complaint and all of a sudden she was not there and wouldn't be in until tomorrow. I feel like I should be accommodated something for this dreadful stay.

I will be sure to share my very bad experience with everyone I know.

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Did you pay the DirecTV bill? - 44 d 18 h ago

1

Best Western Capital Beltway

5910 Princess Garden Parkway

Lanham, MD 20706

Phone: (hidden)

In this day and age, no TV in my hotel room for 4 days! The BW employees said DirecTV said they don't have an estimate for when service will be restored.

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