Information, reviews and public commentary for US companies

 

Best Western

Rating
0.931611
Address
P.O. BOX 10203
Phoenix, AZ
85064-0203
County
Maricopa
Contact
Thomas Higgins
Role
President
Phone
(602) 957-4200
Annual Sales Est
$178,568,193
Employees
1,386
SIC Code
7389
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Theresa - 1 d 3 h ago

0

I have been waiting after 5 emails and multiple attempts at phone calls from a recent stay In Coronado California.

I am very upset that nobody has yet to want to listen to my concerns

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Sleek Mccool - 2 d 3 h ago

0

My fiancee and I paid for a king room with a hot tub. Arrived to find the room was not available. The desk clerk immediately lied to us about it. When we got to the room, it was filthy. There was paper pieces on the floor and the hot tub had clearly not been cleaned. When we asked for someone to clean it, no one was available, we were given a bottle of cleaner and told to clean it ourselves. We decided to go to the pool room and enjoy the hot tub there, but it was crowded and noisy and their sauna was broken. We just went back to our room. Too tired to do clean our own tub, we went to sleep. In our separate beds. In the morning we politely asked for a manager. The manager, Kerry Anderson arrived visibly disgruntled. He refused to do anything about it in a very rude manner and didn't even apologize until we were upset, and then it was obviously insincere and designed to get us to be quiet. He seemed angry that we were upset and continued to argue with us and say there was nothing he can do for us. Eventually he did offer us reward points equal to roughly 3% off a room, IF we stayed at a Best Western 23 more times first. There was nothing else he could do he said. After this insulting offer we asked if he could contact corporate and see what could be done. He just said no and stared at us. I got a number for corporate and dialed, when suddenly the manager found a discount for us. Miraculous. The entire attitude of this manager, as a representative of Best Western, was enough to convince us to avoid Best Western properties on any future trips

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Unhappy Ex-Employee - 3 d ago

1

I am a former employee at your Best Western in Beulah Michigan & your managers, Pat & Rahul Farmer are the worst managers I've ever worked for. They are never available, pat yells at guests, she's very unprofessional & employees that make $9.45 an hour are forced to make decisions & then get in trouble for making those decisions. I was one of those employees & they cut my hours & took me off the schedule for calling in sick. Another employee had $20 dollars stolen from her locker Pat handed her a ten dollar bill & told her it was a "life lesson". The same employee just had hands put on her by another employee & that again was her fault. Pat did nothing. Pat is at her other hotel in the U.P. (upper peninsula) & she left her son in charge. Well Rahul is never available when we need him. We call & call he never answers. He's always asleep. When he is awake he's never in the hotel, he leaves. I work hard & they cut my hours for being sick. I've found employment elsewhere, but I felt y'all should know how they run that place.

Address : 1400 US 31 BEULAH MI 49617

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Pat Farmer - 2 d 5 h ago

4

Hello Alissa well thank you for all I did for and gave you the opportunity to work for us but let me tell you Alissa no employer or managers will be taking the stress when you are schedule and you don't show up or if you show up and middle of the shift you decide that now you are not in mood to work and you want to go home and you just call your manager when he was done doing a NIGHT AUDIT because some one was geniunely sick so he worked for him so he did not answer and you calling in often and my other hard working employee has to come and work for you just let you know and that employee is your mom who works hard and always there very supportive so it that fair I guess not also just letting you know that if we are bad or not good managers then its your call but just again to remind you your mom and your sister works for me and they are very hard workers. And we love,respect and they are BEST WESTERN family. Even you wrote all this bad but I would like to tell you that where doing great but with boy or fiance issue kind of got behind and we have to run the hotel. No manager or employee will take that stress all will like to have reliable people to work which we can count. so just think......

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Kelly - 2 d 20 h ago

??????? Conyers ga

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Unhappy Ex-Employee - 3 d ago

3

I am a former employee at your Best Western in Beulah Michigan & your managers, Pat & Rahul Farmer are the worst managers I've ever worked for. They are never available, pat yells at guests, she's very unprofessional & employees that make $9.45 an hour are forced to make decisions & then get in trouble for making those decisions. I was one of those employees & they cut my hours & took me off the schedule for calling in sick. Another employee had $20 dollars stolen from her locker Pat handed her a ten dollar bill & told her it was a "life lesson". The same employee just had hands put on her by another employee & that again was her fault. Pat did nothing. Pat is at her other hotel in the U.P. (upper peninsula) & she left her son in charge. Well Rahul is never available when we need him. We call & call he never answers. He's always asleep. When he is awake he's never in the hotel, he leaves. I work hard & they cut my hours for being sick. I've found employment elsewhere, but I felt y'all should know how they run that place.

Best Western headquarters phone number +1--8--6-6--5-2-8--5-O-0--7__

Best Western headquarters phone number +1--8--6-6--5-2-8--5-O-0--7__

Best Western headquarters phone number +1--8--6-6--5-2-8--5-O-0--7__

Best Western headquarters phone number +1--8--6-6--5-2-8--5-O-0--7__

Best Western headquarters phone number +1--8--6-6--5-2-8--5-O-0--7__

Best Western headquarters phone number +1--8--6-6--5-2-8--5-O-0--7__

Best Western headquarters phone number +1--8--6-6--5-2-8--5-O-0--7__

Best Western headquarters phone number +1--8--6-6--5-2-8--5-O-0--7__

Best Western headquarters phone number +1--8--6-6--5-2-8--5-O-0--7__

Best Western headquarters phone number +1--8--6-6--5-2-8--5-O-0--7__

Best Western headquarters phone number +1--8--6-6--5-2-8--5-O-0--7__

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Disappointed guest - 3 d 10 h ago

0

Best Western in Birch Run Michigan makes people who use CLC cards pay for breakfast. All others in the hotel get it for free. How good is that for customer service

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Ms. Mitchell - 4 d ago

1

Manager: Devendra Katwal

Best Western

10-25 beach 21st stret

Far Rockaway, NY 11691

Your Manager, Mr. Katwal, at the above address is very unprofessional with customers and employees. He needs to be fired immediately or redo training for management. The employees that work are working over the hours and their hours are cut as well. He doesn't have respect for females and he needs to review the definition of customer service. Your Queens location is not a safe place to work or stay. Headquarters needs to pay a visit to that location. I decided to report him to Equal Opportunity Office and Department of Labor.

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Anonymous - 36 d 3 h ago

I need to talk with someone about a charge that I was charged in LaGrange KY best western motel. The manager of the best western. She charged my wife and I a sum of $332.67 ,she saidwe were smoking in the room, that is impossible, because neither my wife or I do not smoke. When I told her to prove it, she said she has pictures of Ashes? There were no ashes present.I am asking for my money back because she put us in an handicap room we did ask for handicap room and by all means was not a handicaped we had a party of 33 people staying there. My Stepson was getting married that weekend and he payed for the rooms. I need my money back on my card, she charged me for an incident that did not take place. If you would like more information on them dates we stayed at the Best Western at 1005, New Moody Ln, LaGrange KY. 40031 on dates 5-30-2019 and 6-1-2019,please call me at (hidden) and I can explain the situation to you and my Lawyer. Thank you! Mr Roger C Newman

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Anonymous - 13 d 20 h ago

This is corporate theft. I would go to small claims cost but first argue the charge with your credit card company. Let their lawyers go after them for you first.

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John - 5 d 14 h ago

1

I post a comment a little while ago "about I was being overcharge" and some how it not here anymore. This group of theft, I told ALL my friends to avoid problems in their life STAY AWAY FROM THIS HOTELS. they will find any reason n excuse to blame the problem on you. wish you luck to get your money back.

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Frustrated customer - 10 d ago

Stayed in Albany at sure stay best western and the room was not cleaned and stains on towels. Told the manager and she even saw it along with the head of house keeping. She tells me that she will give me 50% off because of it. But then goes back to the desk and decides she wants to give 25% and has no other room to move us too. And she lies about it. Very unprofessional and untrustworthy. Will never stay with any best western again in my life. Lost a customer for sure.

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Lisa Kingbird - 37 d 5 h ago

1

Why does the front desk staff don't answer the phones, especially during the day. I called 6 times it rang and rang, then went dead. i have called the same number and 1-800 number, same numbers I have called for the past yr. When i finally get through the staff are rude. unacceptable.

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Anonymous - 13 d 20 h ago

Happened to me too. I think their hurtin for money crew

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Anonymous - 32 d 17 h ago

0

I stayed at a Best western Hotel in Lake Bled, Slovenia in September of 2018. While I was there, I slipped and fell in their shower which was unsafe with no traction and suboptimal lighting. I ended up in the emergency room with stitches and facial trauma. I spoke with the manager alerting him to the unsafe condition and he admitted to me that traction mats had been removed from the hotel when remodeled. I requested reimbursement of my medical expenses, was referred to the insurance company and after extensive paperwork and a long wait, I was informed the accident was my fault and I was careless. I contacted the corporate office who initially was helpful but they ultimately referred me back to the hotel manager who again referred me back to the insurance company. My hope that the hotel would accept some responsibility for the accident was again crushed and on calling the corporate office back, I got this corporate rederick and run around. What a hoax! I caution others about staying in this hotel chain as they accept NO responsibility for unsafe conditions. I will NEVER stay at one of their properties again and I am going on social media to slam this hotel chain as much as possible. Screw you Best Western!

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Anonymous - 13 d 20 h ago

Hire a p and I attorney it will cost you nothing unless you win and may stop this from happening again.

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Extremely Pissed off Rewards Member - 30 d ago

0

I am gonna get ready to go Pissed...there are Hidden 2 way mirrors installed in the bathroom (Austin,Texas) location...as a Rewards Member and Retired Government Official/Job Coach...Corporate would love to hear from yours truly...

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Anonymous - 13 d 20 h ago

State attorney general's office would like to hear too.

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dee - 26 d 4 h ago

fire the ceo. best western is going down the toilet.

best western meadows portland, sinking lower and lower in quality. clientele starting to look like rent by the hour.

management talks a good game but has low standards, so naturally low standards at hotel staff.

am demanding full refund fromm corporate

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Anonymous - 13 d 20 h ago

Yes I agree best western use to be one of the best now it's one of the worse.

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Anonymous - 23 d 47 s ago

Best western in Orlando on universal sucks. A guy was peeping in my room when my husband went to go smoke and yes it was a staff member. They accused us of smoking in the room and literally my husband on camera downstairs smoking. I was sleep with 2 kids in my room. This happened at 1:30 am The night manager kicked us out and charged me for that night plus $250 smoking fee. I was so upset he was so rude and threatened to call police because I didn't agree to his decision. I had to find another room in the middle of the night. If you on a family trip do not stay here...

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Anonymous - 14 d ago

First of all I'd be calling the police staff cannot creep n peep in your room on a suspicion of smoking when your smoking outside. I think u have a lawsuit here if you can some how prove it.

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Givingawareness - 22 d 15 s ago

0

***Please Read! Do Not Let Your Wife, Sister, Mother, Female Friend etc... Stay at a Best Western**

Wow! Just wow! On day three of my three day stay, I had issues with some unsavory people that were staying across the hall from me. I am a woman, who was staying by herself, ALONE, and when the men in question made rape comments (directed at me when I walked by them in the hallway), and then further proceeded to rattle my doorknob, smoke marijuana (this was WA state so it's not illegal) and scream obscenities from their room - that could be heard/smelled loud and clear through the paper thin walls, I packed up my stuff at 11:30pm and went to the front desk to inform the attendant that I was not staying because I didn't feel safe.

I then inquired about a refund for that night since I was not staying due to safety concerns. I was told that the property was unable to give me a refund because there was a no cancelation policy. When safety is in question, why wouldn't an employee say "I'll leave a note for management and see what we can do" or "could I find you a room where you'll feel more secure?" This front desk attendant stood expressionless and flat out said "your options are to stay or leave". She further told me that I was being discriminative to clientele because I was stereotyping their looks with that of criminals. I was also told that I was being disrespectful to the paying customers... at no time did the attendant address my needs as a paying customer. I was told that my concerns were unwarranted because the front desk attendant was in close proximity to my room and she did not see anyone in the hallway. (because I would make this up why?) I asked this front desk attendant to walk down the hallway and listen/smell to what was coming out of their room(s). This attendant refused to do this because my requesting this was discriminative to the clientele. At this point the attendant asked me to leave. I became infuriated! Now, I'm a very casual, loving and rational person. It takes a lot to make me mad. The insinuation that I was lying about my safety concerns was deplorable! I further tried to rationalize with this woman at the front desk and she told me that if I didn't leave she would call the police. Again, I was mad, I'm not denying that, however, I was in NO way threatening or harassing this woman. I was in shock! I've never been in trouble with the police in my life! I told this front desk attendant to go ahead and call the police because I wasn't breaking any laws. This woman called 911 on a Saturday night to ask for the police to come and remove me from the property - because I'm sure they didn't have anything else to do.. SMH. This was fine - I wasn't doing anything wrong. This was no longer about a $120.00 refund. It was about this employee and the property flat out refusing to take my concerns seriously! The police came and we talked outside, they left and then I left. The police stated that I wasn't in trouble and advised me to contact the hotel manger on the following Monday.

So there you go, I voiced my legitimate concerns and rather than investigate those concerns or provide a decent customer service dialogue, I had the police called on me.

I wish I were joking about this. I wish I could tell you that my version of events is different from what took place - but it is not! Don't chance your safety. Find a different hotel.

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Anonymous - 14 d 30 m ago

1

I would file a report with the police and let them know all of this and ask a p and I attorney if you have a case against the hotel.

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Guido - 19 d 5 h ago

0

I stayed at a best western plus in Anderson IN Aug 2, 2019. Upon pulling back the sheets there was a quarter size fresh blood spot. In disbelief, I touched it thinking it was maybe nail polish. It smeared and got on my finger. This was a very disturbing sight and realization! I call the night manager. She came down and took pictures. I did also. She got us a new room down the hall. I was so disturbed and inconvenienced by this, I could not sleep. I was assured by the manager that mu nights stay would be free of charge. Thats why I accepted the change of room as i could not afford to change hotels at dark. The next mourning, i spoke to the one of 2 owners. He said I'm not going to give you any compensation. He mentioned he might give me 15% off. He said, "I got you 2 bottles of water because we treat our gusts nice." meaning that was my compensation. Disgusting stay. Will never get over that image of possibly sleeping with "AIDS" contaminated blood. I EVEN TOUCHED IT! Scrubbed in the shower vigorously after! Will contact corporate to get just compensation

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John - 18 d 17 h ago

Sorry to hear your story, I find that there is NO REFUND or COMPENSATION from this hotel chain. complaint to BW Customer service they just sent it back to the hotel to deal with it. and they will not return your call or e-mail

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Caroline Gold - 18 d 2 h ago

2

I own a unit in Miami, Florida with some affiliation to Best Western. My owned unit is difficult and I await buy-out and property trade. To get anyone to answer me or humanely is very difficult. Property management does not return telephone calls, emails, or person to person communications. Are they going down? I have informed them of emergency and they do not get back to me.

The only employee who pursues thereto appears to need me for Apple id reasons. Im a router? Not fun.

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