Information, reviews and public commentary for US companies

 

Bob's Discount Furniture

Rating
0.446154
Web
https://www.mybobs.com/
Address
428 Tolland Turnpike
Manchester, CT
06040
Phone
(860) 474-1000
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Monica - 4 d ago

0

My order was messed up not once but 3 times. First my couch didn't show up to the store on the day it supposed to which was Jan. 4th. I ordered the couch in December that gave you guys plenty of time to have my couch where it was supposed to be. Then they said it will be there Tues. never happened! Mind you my couch was given away 2 weeks ago since my new one was supposed to be here on the 4th, so we've been sitting on the floor. So then they said we will deliver the couch on the 16th with your bedroom set. I called 3 days before the scheduled delivery and guess what happened, the couch wasn't on the schedule. Finally they get everything sorted out and delivery day comes. I paid for white glove delivery and they just dropped everything off in boxes. I called the store, they transferred me to customer service I explained everything again then she put on hold for an hour before I could speak with a supervisor. By the time they finally answered I was at the store. We had to argue for some time before they finally said they would send someone out to assemble everything. Well I get a call saying they will be there in 20 min. guess what? I waited for an hour and 1/2 nobody called or showed up so here I go again calling. I was told that they weren't coming out and that I had a week. That was unacceptable to me. I had already gave away my bed and I wasn't about to sleep on the floor with my bad back.

I can't believe your company would treat your customers like this. I will never purchase anything again and won't be recommending your store to anyone I know. I wouldn't wish this on my worst enemy. I was on the phone all day yesterday wasting my time because in the end my husband and I had to assemble everything. I would think since your company is new to San Diego you would want better reviews. The compensation wasn't worth my time and aggravation. I can't buy anything at your store for $100. Let me quote you on your slogan which is a complete lie. " No Phony sales. No phony gimmicks. NO HASSELS. "

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Anonymous - 11 d ago

(SPAM)

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dudu - 7 d ago

3

I thought I was alone with my hatred of this company. I would advise anyone to think twice - actually just one, long thought would do it. I've never met a company who is so unconcerned with its image and customer service as these people are. No stars is about right! I can't even take the time to go into the difficulties I've had with this place - it would take all night and the next day to rehash this ordeal. dudu

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Anonymous - 7 d ago

Report to MD consumer affairs

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Bonnie K - 7 d ago

4

errible experience with this COMPANY and your customer service!!!! Probably why there is ONLY 1/2 OF A STAR out of a possible 5!!!! Is this a JOKE??? I ordered close to $8,000 in furniture in early November to have it delivered in time for the start of the holiday season (Thanksgiving!) with guests coming to stay. No problem said the sales girl! I was so happy as they were able to get all but 2 things to me within a week! Then that first delivery showed up with many items severely damaged...and then came the follow up deliveries ... not just once but over and over!! Those damaged orders then resulted in items going on "back order" that were not when I made my initial purchase. Each time I meet a truck I tipped the innocent drivers to the tune of over $100!! Customer service never reached out to ME about rescheduling any of these damaged furniture deliveries!!! INSTEAD, I had to contact Bob's myself EVERY time taking time away from my job to do so!! And each person I spoke to had a different account of how errors like this were to be handled?!?! It was like the blind leading the blind?!?!?! I just received my final pieces Friday, Jan 3rd!!! I was told to call customer service and a compensation would be issued back due to the sheer mess that was made of my order and the huge amount of stress and anxiety it put on ME during this long and painful process!! I made the call to talk about that with your customer service department this evening. You came back with an offering of a $150 "store credit"? Really???? Unacceptable!!!! That barely covers the cash I took out of my own pocket to tip the innocent delivery men that came to my home!!! I had to take time off from my job which cost me more money and I also had to ask friends and family to meet your drivers on THREE different occasions because I could no longer ask for time off for these never ending deliveries!!! The fact that your company feels a $150 store credit is acceptable is absurd and insulting!!! I will not accept that at all!! I want a real reimbursement (cash!) for the 2 mo Bonni

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Alexandria Vessalo - 7 d ago

5

We bought a sectional from Bob's Furniture in West Springfield, in 2017. About a year later our dog had an accident on the couch. I promptly called the Goof Proof protection plan service, and they agreed to clean the couch. However I would have to wait for a call back from the colony they chose to clean the couch. 2 weeks later I had to call them back because I hadn't heard from anyone. Finally.. we schedule for the couch to be cleaned 2... TWO months later. The date came and went, and NO ONE showed up. I called and complained and they rescheduled.... and a day prior called to tell me they couldn't come and clean it and rescheduled... and again canceled on me. By this time thankfully the smell went away with me cleaning it a ton.

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darlene maryland - 6 d 19 h ago

3

Wow! I thought I was alone with my hatred of this company. I would advise anyone to think twice - actually just one, long thought would do it. I've never met a company who is so unconcerned with its image and customer service as these people are. No stars is about right! I can't even take the time to go into the difficulties I've had with this place - it would take all night and the next day to reh

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Darlene in Maryland - 7 d 15 h ago

0

Wow! I thought I was alone with my hatred of this company. I would advise anyone to think twice - actually just one, long thought would do it. I've never met a company who is so unconcerned with its image and customer service as these people are. No stars is about right! I can't even take the time to go into the difficulties I've had with this place - it would take all night and the next day to rehash this ordeal.

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Anonymous - 7 d ago

write to consumer affairs in MD

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Anonymous - 6 d 19 h ago

Report to MD consumer affairs.

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Alexandria Vassallo - 19 d 5 h ago

0

We bought a sectional from Bob's Furniture in West Springfield, in 2017. About a year later our dog had an accident on the couch. I promptly called the Goof Proof protection plan service, and they agreed to clean the couch. However I would have to wait for a call back from the colony they chose to clean the couch. 2 weeks later I had to call them back because I hadn't heard from anyone. Finally.. we schedule for the couch to be cleaned 2... TWO months later. The date came and went, and NO ONE showed up. I called and complained and they rescheduled.... and a day prior called to tell me they couldn't come and clean it and rescheduled... and again canceled on me. By this time thankfully the smell went away with me cleaning it a ton.

A few months back I called when my daughter had an accident on the couch. They decided not to cover the cleaning of the couch this time because the first time it was never cleaned! What? It wasn't my fault it wasn't cleaned- it was the company THEY chose that didn't come out. After explaining this to the customer care representative, and supposed manager, they still won't cover it.

What the heck did we purchase a warranty they won't cover at all???? Bob's, I am very disappointed in your service. My husband is a 22 year (and still going) Veteran! I am a special education teacher. I would like my money back for the warranty, so we can buy a new couch. I am sure that won't happen - thanks Bob's; I won't be shopping there again.

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Anonymous - 7 d 6 s ago

Go Ahead file a complaint with consumer affairs

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Anonymous - 11 d ago

(SPAM)

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dudu - 7 d ago

3

I thought I was alone with my hatred of this company. I would advise anyone to think twice - actually just one, long thought would do it. I've never met a company who is so unconcerned with its image and customer service as these people are. No stars is about right! I can't even take the time to go into the difficulties I've had with this place - it would take all night and the next day to rehash this ordeal. dudu

General profile image

Anonymous - 7 d ago

Report to MD consumer affairs

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Bonnie K - 7 d ago

4

errible experience with this COMPANY and your customer service!!!! Probably why there is ONLY 1/2 OF A STAR out of a possible 5!!!! Is this a JOKE??? I ordered close to $8,000 in furniture in early November to have it delivered in time for the start of the holiday season (Thanksgiving!) with guests coming to stay. No problem said the sales girl! I was so happy as they were able to get all but 2 things to me within a week! Then that first delivery showed up with many items severely damaged...and then came the follow up deliveries ... not just once but over and over!! Those damaged orders then resulted in items going on "back order" that were not when I made my initial purchase. Each time I meet a truck I tipped the innocent drivers to the tune of over $100!! Customer service never reached out to ME about rescheduling any of these damaged furniture deliveries!!! INSTEAD, I had to contact Bob's myself EVERY time taking time away from my job to do so!! And each person I spoke to had a different account of how errors like this were to be handled?!?! It was like the blind leading the blind?!?!?! I just received my final pieces Friday, Jan 3rd!!! I was told to call customer service and a compensation would be issued back due to the sheer mess that was made of my order and the huge amount of stress and anxiety it put on ME during this long and painful process!! I made the call to talk about that with your customer service department this evening. You came back with an offering of a $150 "store credit"? Really???? Unacceptable!!!! That barely covers the cash I took out of my own pocket to tip the innocent delivery men that came to my home!!! I had to take time off from my job which cost me more money and I also had to ask friends and family to meet your drivers on THREE different occasions because I could no longer ask for time off for these never ending deliveries!!! The fact that your company feels a $150 store credit is acceptable is absurd and insulting!!! I will not accept that at all!! I want a real reimbursement (cash!) for the 2 mo Bonni

General profile image

Alexandria Vessalo - 7 d ago

5

We bought a sectional from Bob's Furniture in West Springfield, in 2017. About a year later our dog had an accident on the couch. I promptly called the Goof Proof protection plan service, and they agreed to clean the couch. However I would have to wait for a call back from the colony they chose to clean the couch. 2 weeks later I had to call them back because I hadn't heard from anyone. Finally.. we schedule for the couch to be cleaned 2... TWO months later. The date came and went, and NO ONE showed up. I called and complained and they rescheduled.... and a day prior called to tell me they couldn't come and clean it and rescheduled... and again canceled on me. By this time thankfully the smell went away with me cleaning it a ton.

General profile image

darlene maryland - 6 d 19 h ago

3

Wow! I thought I was alone with my hatred of this company. I would advise anyone to think twice - actually just one, long thought would do it. I've never met a company who is so unconcerned with its image and customer service as these people are. No stars is about right! I can't even take the time to go into the difficulties I've had with this place - it would take all night and the next day to reh

General profile image

Bonnie - 14 d 17 h ago

0

Terrible experience with this COMPANY and your customer service!!!! Probably why there is ONLY 1/2 OF A STAR out of a possible 5!!!! Is this a JOKE??? I ordered close to $8,000 in furniture in early November to have it delivered in time for the start of the holiday season (Thanksgiving!) with guests coming to stay. No problem said the sales girl! I was so happy as they were able to get all but 2 things to me within a week! Then that first delivery showed up with many items severely damaged...and then came the follow up deliveries ... not just once but over and over!! Those damaged orders then resulted in items going on "back order" that were not when I made my initial purchase. Each time I meet a truck I tipped the innocent drivers to the tune of over $100!! Customer service never reached out to ME about rescheduling any of these damaged furniture deliveries!!! INSTEAD, I had to contact Bob's myself EVERY time taking time away from my job to do so!! And each person I spoke to had a different account of how errors like this were to be handled?!?! It was like the blind leading the blind?!?!?! I just received my final pieces Friday, Jan 3rd!!! I was told to call customer service and a compensation would be issued back due to the sheer mess that was made of my order and the huge amount of stress and anxiety it put on ME during this long and painful process!! I made the call to talk about that with your customer service department this evening. You came back with an offering of a $150 "store credit"? Really???? Unacceptable!!!! That barely covers the cash I took out of my own pocket to tip the innocent delivery men that came to my home!!! I had to take time off from my job which cost me more money and I also had to ask friends and family to meet your drivers on THREE different occasions because I could no longer ask for time off for these never ending deliveries!!! The fact that your company feels a $150 store credit is acceptable is absurd and insulting!!! I will not accept that at all!! I want a real reimbursement (cash!) for the 2 months of HELL I just went through!!! Do you really think I'll be buying anything from Bob's again in the near future? NOT A CHANCE!! SO I expect to hear from your corporate office immediately on a 'real compensation'!! I will also be sharing my awful experience publicly on every forum of social media I can find since you clearly think you can get away with this type of disrespectful and unprofessional treatment to your customers!! I can be reached at my cell # (on my invoice!) or by Email. I expect to hear back from an interested and honest human being by weeks end!! I refuse to speak to the customer service department again. Look at your awful feedback!! Disturbing!! And you just keep collecting the money and running your bullshit ads on TV!!

Disgusted,

Bonnie Krysinski

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Anonymous - 7 d ago

Report to the consumer affairs

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Brian Kirchoff - 11 d ago

0

Customer service sucks! I will never buy anything from Bobs again. I have been trying to get a chair fixed since August last year. First they forgot to order parts, then in December the shipped the part without packing material which was damaged. Second shipment came today January 10 and again no packing material and wow surprise dented and bent worse than the first shipment. No one will give me any names to get answers except we are sorry and we will ship the part again( without any packing material) which will come damages again. You would think the company's upper management would listen to concerns but they have is designed so your concerns stay at one level. Will never buy from Bobs again and will tell everyone the same thing.

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Anonymous - 7 d ago

Report to consumer affairs

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Anonymous - 12 d 18 h ago

0

I don't even know where to start.

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Bob's Discount Furniture - 14 d 5 h ago

0

*****"To us jews there is only one thing of value: money.

How we gets it.... makes no difference."

- The Eternal Jew, 1940*** BMO

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Anonymous - 14 d 20 h ago

0

I HATE this company. They are absolutely useless and charged me TWICE for a single piece of furniture and say they can't refund me. Absolutely do NOT purchase from them.

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Rez - 15 d 18 h ago

0

I placed at the Falls Church location about three weeks ago. It was a pick up order for two accent chairs. The order was incorrectly placed by the sales associate and did not arrive at the store on the date quoted. When I discovered this issue, a new order had to be placed and I was quoted a new delivery date. I really needed the chairs on the original day it was supposed to arrive for an event that weekend but I was told there was nothing the store could do. It is now 01/05/2020 I have come to find out the order has still not arrived and I have now been quoted a new arrival date. At this point I do not believe my order will arrive and the store manager has not returned any of my messages or answered the phone when I call the store. Avoid ordering from this store!

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Bob's Discount Furniture - 19 d ago

0

****"To a jew, there is only one thing of value: money.

How he gets it.... makes no difference."

- The Eternal Jew, 1940********

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Michael Esposito - 21 d ago

1

So our first problem was Bobs brought the wrong mattress no biggie they were going to bring the new ones sode show up today my wife answers the door the delivery guy tells his dispatcher we weren't home after standing in my living room talking to my wife he then tells my wife while the guy in the back of truck is unpackaging our mattresses that he's not going to deliver the mattresses and leaves and won't be back for a week

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E. Wright - 24 d 12 h ago

0

Sales person Stephanie, Nefeteria, and Manuel

at Manhattan location in New york, are the worst. They really disappointed me day before my deliver which was scheduled for 12/24/19. My family and I had no living room furniture in our home for Christmas. Talk about being embarrassed. We had family coming in from out of town. Don't buy from them they are not reliable. We were so stressed out. Thanks for Christmas gift Bob.

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Katkla - 29 d ago

0

Two years ago almost now we went to Bob's in Saugus MA I was expecting at the time with my first child and we were both and still extremely hard workers middle class also struggling because we pay a crap ton in child care now and live in the Boston area. We went there right around 9 pm not knowing they closed around 930. We looked around found a few pieces we liked and talked to them about the Affordable program they have called " acceptance now " which seemed absolutely perfect fit for us with there 3 minute explanation of it. yes 3 minutes at the DESK. That is not ENOUGH TIME to even have people read a sign papers. It is beyond disrespectful and it is beyond being taken advantage of. The whole time we thought we were in the acceptance now we made our first 3 month payments on the day of my last payment I called to make I said great this is my last payment and somehow was told I owed 2000 more dollars then I ever knew about NOT EVEN THE ORIGINAL FURNITURE COST THIS MUCH? WHO THE HELL DOES THIS TO STRUGGLING PEOPLE ALREADY? if this is such a program of integrity they shouldn't even offer this to people an hour before the store closes they should close this desk so that they have the proper time to actually read through and really describe in detail to people what they are getting themselves into. Not only that but, obviously we could not afford the 2,000$ and now I am stuck paying over 7,000 over a period of 5 years for furniture that cost less than 1700. who the HELL in there right mind does this to people? You guys are an absurd place of business and I never complain but, I've been wanting to send this email for so long because your company literally calls me and harasses me every single day. They call me when I am putting my child to bed. when she is sleeping and wake her up. when I am to just enjoy a Sunday without stress at the dinner time with my family I never get to see. I just really want you guys to know how awful you have impacted a truly hard working family. I also come from a great background and family I have a huge presence and I will do everything in my power to make sure that I steer EVERYONE clear of your business. If I ever get the money to do something ABOUT what you guys did to us I really would. it should be illegal what bob's in Saugus did to us. You guys should be ashamed of this kind of costumer service its literally malpractice.

Hope the people of bob's who have some type of compassion really truly have good holidays and have a happy new year because I am sure there are some good people in the company but your outside people give you guys and awful name and looking at all your reviews you guys have- you have terrible business.

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Bob's Discount Furniture - 29 d 9 h ago

0

*****"To a jew, there is only one thing of value: money.

How he gets it.... makes no difference."

- The Eternal Jew, 1940.....bih

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