Cabelas is way behind other retailers in caring about their customers. I had shopped at the Cabelas in Berlin MA and when I got home found that I had received an offer for 10% off my entire purchase. I went back the next day with my receipt and asked for an adjustment (not that uncommon with a customer friendly store) and was told they could not do that because it had to be done at the time of purchase. OK, I told the manager I would just come back and return everything and repurchase it. He told me I could not do it and said doing that was somehow fraudulent and likened it to purchasing alcohol for a minor. Huh? I didn't really see the similarity but in most stores I'm pretty sure it's legal to buy whatever you want whether you have returned it or not whereas purchasing alcohol for underage persons is illegal. I felt insulted by this as well as his not caring enough about a customer to try to come to some agreement about the discount. For less than $50 they have alienated a good customer. Can't say I'll never shop there again but it will DEFINITELY NOT be my first choice any more.
the capital one card is bad. missed my payment by 1 day.had to pay interest .ok fair enough. but the next month i also had to pay interest. never heard of such a thing.customer service said it is what it is and that is what the new cardholder agreement said and it is their policy. dont know if any body at corporate reads these just thought you should know you are loosing a $100.000 a year customer because of capital one. i loved my cabelas card before.you guys were great, never in 15 yrs did i have a problem that wasnt resolved with a smile on my face. you truly were the worlds foremost bank. i have $9000 in points. i was saving for a boat. dammit. now i will get stuff i dont need with my points, and close this account. if there is some way to fix this i would love to here from somebody.it is sad to see this happen to such a once was great company
Like many loyal Cabela's customers I have been purchasing Cabela's brand products for over 35 years. I calculate over $20,000 in gear and clothing. I made a choice to shop here. Redhead products from Bass Pro are inferior. As the "Bassification" of Cabela's continues I will take my business elsewhere. With 4 grandsons entering the hunting age we will spend our dollar at other outfitter stores.
While your monetary cash out to Bass Pro is understandable, it is a tragedy to see a company slide downhill this fast. Yes, you can turn this around, How? Remove Bass Pro products from Cabela's stores and website. I shop at Cabela's for your product.
Richard - walk the aisles of your former stores and ask customers what they think of the merger (buyout), After your contract expires- start another empire. The Cabels dynasty is over under Bass Pro.
My hunting dollar is shopping elsewhere.
I've been a Cabela's member for a good forty years. After what I've seen the best hunting and fishing store turn into it's a crying shame. I'm sure the merger with Bass pro shop was like a cancer to Cabela's. Recently on a hunting trip to North Carolina we stopped at the Hamburg Penn. store and I was shocked . You could see the store had a death wish. I was sorry to see that. The number of items was slashed in half. Hunting clothes slashed in half. There used to be a large selection now very minimal. We used to drive from Connecticut to Hamburg for something to do. Buy some more stuff we didn't need, have a good lunch then go home. You know, make a good day of it . Now I wouldn't waste my time. Good thing I got in on the " REAL " Cabela's experience. But you know what they say. "ALL" good things come to an end! Rest in peace Cabela's.
Same thing in north idaho. I know thats right a crying shame is what bass pro shop did merging with cabellas.
This transition from Visa to Capital one has been brutal. I sent in my payment via mail right away on Oct 1st when receiving my bill. I use Cabela's for work transactions and purchases. I had noticed by the 29th that the payment had not come out and called. They said it would take 10 days from receipt to process...I told them we are at over 3 weeks. So I did an electronic payment. I was charged a finance charge for my late payment ( which wasn't.) Then charged as I put stop payment on the original payment. Then my husband made a purchase in the store - I was charged a financing charge and told that happens when you buy things. Then I had about 6 overdue charges....I have spent 3 times on the phone to reverse all the charges they have hit me with, and hours just to straighten this out. I have moved all my automatic charges to another card.....I usually purchase about $100,000 on this card a year - NOT IN MY WALLET ANYMORE....the customer service, and transfer to a new card are more than we can handle. I have never seen such a poor transition....bad work strategy....
Drove to Northern New Hampshire in September to visit family. Live near Phoenix, Arizona''. Used my Cabela's Club Visa both ways. The route was basically the same coming and going. I knew that my Cabela's card would be replaced by Capital 1. I carry very little cash. I attempted to get a motel in Saint Louis on my return trip. My Cabela's card was declined. Luckily, I had a second card with me. After my return, I was able to contact Capital 1. I was told that the fraud division was suspecting fraud as I live in Phoenix and was out of my area. They asked if I had authorized payment to an alarm company and I told them I had for over two years. My Cabela's card was frozen. I told them I had been through this several times while traveling and told them I had always been contacted on my cell phone and that to date I have not been contacted (still to this day, 11/23/18) not electronically nor via USPS. Capital 1 had a suspicion of fraud but kept it as a secret. I had a members only invitation after hours sale for 10/16/18. I stayed home with my frozen Cabela's card and I have a Cabela's store not more than 20 minutes home. As Capital 1 commercials say, "What's in your wallet?" I have nothing. I'm going to refinance my Cabela's account, spend my points and ask, again, "What's in your wallet?" It will not be a Capital 1 card.
Me either just have to find a new card
I see I am not alone here with very bad customer service no reason to get into it nobody's cares
Long time customer who puts $70K+ on his Signature Black Cabela's card. I like their products and their store in Maine. I have little to no problems with purchases. However, I must in all good conscious cut up my card. I live in the land of LL Bean so it wont matter much to me but i just can't support their beliefs and who they support any more. Due to them advertising on Fax (boycott), their political stances, and their sale of assault weapons (yes, they are. Been hunting for 40 years and have owned and carried many, many guns. Certain weapons are designed specifically to kill lots of people quickly. They are what they are.) Sorry.
Sweet Tony, you don't know as much about guns as you think. Assault weapons are select-fire and available only to military and law enforcement in the USA. Assault STYLE weapons are semi-automatic only, usually have high capacity magazines, and are still legally available to the law-abiding citizens of this country. I know some sweet potato farmers who love their assault style rifles, because these rifles have made it possible for them to defend their property from hordes of feral pigs! They work their asses off killing and dressing these wild hogs. The meat they don't keep is donated to our local food bank. Please take the time to do a little research before you post another stupid, ill-informed comment.
Feral pigs? You mean republicans!
nope... rodents known as demoRATS. Fuck, you on't even the spine to use your name.... SPINELESS DEMORATS !
Cabella's is open on Thanksgiving! YOU LOUSY FUCKS ! Allow your people to spend time with their families. I ASSURE YOU YOUR CEO is at home with his. GREEDY FUCKS ! I'll NEVER spend a dime in your fucking stores again ! NEVER !
This is not a question and I know I won't hear back from anyone, but I must vent my frustration at the Cabela's store in Louisville, KY.
I went to Cabela's today over my lunch today. I picked up what I needed from a helpful man in the ammunition area of the store and then got in a long line to check out. There were only 2 lines open around 12:00, it would someone in the store could have opened up additional registers. I stood in line for over 15 minutes before the other one of two cashiers said the customer service area could check people out and the line was shorter. Being on my lunch and wanting to pay for my order and get back to my office, I went to the customer service area to check out. After waiting for 5 minutes in another line, the gentleman told me I could not check out there, and pointed to the corner of customer service and said I would have to check out there. I got in my third line of the day to check out and waited another 15 minutes.
This is terrible customer service. I spent over $100 there today and the check out process was over a 30 minute fiasco. To add insult to injury, a women (manager?) came up to the 2 cashiers in customer service and said she was going on lunch break. This was around 12:30.
Again, I appreciate you if you read this far, but I will never spend another dime in Cabela's when there are other stores that understand what good customer service is.
Cabela's don't care about you!
HORRIBLE CUSTOMER SERVICE AT ROGERS CABELAS STORE, WE SPENT THOUSANDS OF DOLLARS HERE IN THE LAST FEW MONTHS AND THE SERVICE RECENTLY HAS BEEN THE WORST!! VERY RUDE TO CUSTOMERS WHO HAVE QUESTIONS BECAUSE THEY DONT UNDERSTAND THERE OWN AD THEY TELL US WE ARE WRONG. WE TRAVEL ABOUT AN HOUR ONE WAY AND WE CALLED AND ASKED IF A CERTAIN ITEM WAS IN AND THEY SAID YES AND WE ALSO LOOKED ONLINE IT SAID IT WAS IN STOCK. WELL COME TO FIND OUT THE PEOPLE IN THE STORE ADMITTED THEY ARE HIDING THE ITEMS UNTIL AFTER BLACK-FRIDAY WHICH IS AWFUL! I HAVE ASKED SEVERAL TIMES TO SPEAK TO A MANAGER BUT ALWAYS TOLD THERE ISNT ONE AVAILABLE. I WILL NEVER SPEND A DIME AT THIS STORE AGAIN!! JUST VERY RUDE COSTUMER SERVICE, AND YET THEY ARE PUSHING THERE NEW CREDIT CARD ON PEOPLE AS WELL THATS ANOTHER JOKE!! VERY POOR CUSTOMER SERVICE WITH THEM AS WELL. OH AND WE WERE TOLD BY THE CUSTOMER SERVICE IN STORE THAT CABELAS IS NO LONGER STANDING BEHIND THERE PRODUCTS!
I have made several trips to the Cabelas store in Wheeling WV starting with a trip to purchase clothing and boots for my aslska bear/fishing trip in the spring and they had no base layers what so ever after that I traveled up to purchase rifle and scope which they did not have even when advertised so I have made many trips since and the products are never in the store or the distribution center I really dissatisfied with this store I've been a cabelas club member for a long time and I'm considering closing my account and never returning to the store. Why would I waste my time traveling to the store where they are out of everything when I can order online from another reputable company
I recently went to the Cabela's store in Noblesville, Indiana to purchase a shotgun for opening day of duck season in Indiana. They did not have the gun I wanted (Winchester SX4), so I purchased a Stoeger 3500. After leaving the store I decided that I didn't want to settle for a lesser but still good gun.(I am a Winchester royal fan.) The box was sealed with Cabela's tape so I could continue shopping. The following day when I wanted to return this gun, they would not accept it (still in taped box never opened from the store). I was told I would have to sell it back to the gun library and only get 60 percent of what I paid just one day before. I was never told anything about a no return policy. When I get back to PA I will pay off my Cabela's credit card and never shop at Calela's again.I guess they got so big that customer satisfaction isn't a concern anymore.
I have been shopping Cabels for many years and I am finally giving it up, I recently made a purchased Of about $800 and I paid $500 down, today I wanted to pay the remainder and was not able to do so because of your change over to Capital One, I do not want a Capital One card, I have enough cards. I tried for over 30 minutes to pay on line, after asking to verify my accounts i couldn't go any further since the accounts listed cards have been destroyed by me. I had the option to add an account but by this point I was getting frustrated so I tried to call costumer service, after trying to get thru your terrible robot that won't accepted my information I was transfer to a repersenative (who was very polite) she found my account information, I was hoping to pay her with my debit card but no, she want my checking account rounting number and account number, I told her I didn't want to give her that information, and that forget about it and that I will go to a store pay the balance and close my accounts.
i use to like cabelas until i purchased a 500$ and has a port that hook up containers and canisters but when you try to find one nobody knows where i can get one . Nobody helps whatsoever . The customer service is a joke . Probally the last time ill be shopping there. Im so glad i haven't purchased that boat from them .
Business broker's fee pitch: Cabela's opening up a restaurant with there variety of imported animal and marina meat also there own butcher shop in the restaurant.
Robert Bowers (hidden)
613 Harrison St. Pottsville pa 17901 (hidden)
Why have the stores stopped carrying many brands of hunting clothing? I visited a total of 2 Cabelas locations, and 2 Basspro locations in the past 3 weeks and none of them carry the things I'm looking for. I could not find a late season jacket, specifically Scentlok brand at any location. All of the stores also had very limited supplies of Nomad gear. A specific example would be the Dundee MI store that had full racks of Cabelas brand clothing in Western style camo. WE DON'T WEAR THAT HERE!
I do not want to purchase clothing online without trying it on first, and even if I did your selection is not what it used to be. You are no longer the worlds foremost outfitter, and it's pretty sad.
Been a long time customer. New ownership has a much different customer service philosophy. Old company was great.
After my experience today I will start shopping elsewhere. Even though Bass Pro and Cabela's are now one, we sportsmen still have plenty of other options.
Got an email advertisement that offered a store flyer. All you had to do was to enter my area code. When entered, it sent me back to the enter area code page, so I thought I'd call the Allen, TX store that is near me to let them know there of the problem with the website. Called 5 times before a person answered. The guy told me there were only 4 people working in the whole store! I asked to be transferred to the store manager so I could alert the problem with the email. I was sent to a recorded message "There is no operator available" over and over and over. Cabelas used to be customer centered, but looks like those days are gone. If no one cares about the customer, there will be no customers. What a shame my favorite store no longer exists.