Don't buy a boat from Cabela's because my friend bought a 43000.00 ranger boat and hasn't got home because it won't crank. Nobody calls and it's going on 2 months. The Cabela's close to rock hill South Carolina and he is getting ready to tell them they can have it
I am a cabales employee and i am not surprised by any of the reviews on this site. I would like to add some more reasons why you should not shop there. First there credit card is a scam all the points you earn are only good at the store. Second there is a daily quota to sign people up and i am expected to signup x amount of people per week. In morning meetings i have been singled out by the store manager and told not to sell certain merchandise. I was told to sell them more expensive gear because we need to boost overall sales. The sale fliers are a fraud 90% of the items are not even on sale and the few things that are, well we only receive a few of those items and they are sold out within a few hours. Also they haven't really been taking any steps to stop the spread of cornia virus. I have seen 100+ people standing at the gun counter all huddled together most without masks, not that it makes any difference because masks can't stop cornia. A n95 mask can only filter particles that are .3 microns or higher, cornia is.1 microns. I don't want you to take my word on that do your own reasearch. In fedurary several managers were let go because of company restructuring most had been working there since the opening of the store over a decade ago. One of the managers told me they were told they had to take a pay cut or they would have to find a new job.Then in march when most companies are giving employees hero pay for coming to work during the pandemic cabelas cut managers saleries by 15 to 20%. The firearms counter started putting ammo behind the counter so people buying firearms could have some ammo but the store manager stopped it. He said they have to take there chances like everyone else. I could write a lot more but i am stopping here so i can stay somewhat anonymous. If this sounds like a place you want to do business with then maybe i will see you there. I do suggest you go someplace that cares about your business. This company is only interested in making as much profit as it can.
I just want to personally thank Debbie Tessta , a general manager at the Grand Junction , Colorado store for her professionalism,
folllow up,and tremendous communication skills in regard to a
product issue! We have been shopping Cabelas since the 1960's.
She is a rarity in today's world of large retailers and truly an
individual we hold in the highest esteem! You should be proud
to have her!
Cabela's in Phoenix, Az is PREJUDICE
Someone need to answer the phone at the Waco store.
Just wanted to offer my thanks for y'all canceling my order. As it turns out you saved me$53.11. Got the Henry 45-70 H010B from Bobby's Guns and Ammo. I cut my Cabelas Club card. I will never go to Cabelas again for anything. Good Luck!
Hello and good morning. I'm letting you know about my my experience at your store yesterday. I normally don't let stuff bother me but I can't let this go. I took the day off work just so I could be there before your store supposedly opens at 10Am. I arrived at 9:45 so I would be early and stand in any line that you might have to get in at 10am. To my surprise there was no line and the parking lot was full of cars. So I got to the door at 9:50 and was surprised to walk right in BEFORE 10am. I made my way straight to the gun counter only to be told there was 20+ people ahead of me and I was told by the employee that the hand gun I was after for the sale would more than likely be sold out. Not the news I wanted to hear but I told him to take my name and number anyways. I waited a hour and a half and finally got called up. And of course the gun I wanted was sold out. Long story short while I was standing there waiting I over heard a lot of people's stories and not one of them should of been let in the store before me. They were in no way any different than me. It's VERY DISAPPOINTING that they were let in the store and received something that should of been mine. Not a very good on the behalf of Cabela's/Bass Pro.
Will not buy from either Bass Pro or Cabela's again. First and foremost be aware they will send out fliers with rock bottom pricing but no inventory to back up the item. Also, you go to the store itself and ask if they can order it for you, and they tell you no and to go online and do it yourself. Also, their regular pricing is definitely higher than you can buy elsewhere, so the only time I would purchase from them was when they have a sale. Here again, only problem is no inventory to back up their current fliers, and store employees do not care whether you buy from them or not. If you do business with them, price shop first, and if it is a sale item, call first before wasting a trip to the store.
I wanted to give a shout out to the Cabela's employees in the Allen store today. I dropped an envelope with a significant amount of cash in it. Due to the high integrity of the folks working, I received all this money back.
I would not shop with this company and give them any of your hard earned money their managers in Allen Texas are very unprofessional went in to purchase a firearm stood in line for over two hours to be sent away because of early store closure this is ridiculous I have spent many thousands of dollars at this location but never again I will gladly pay more money elsewhere to someone who appreciates business no wonder they sold to bass pro won't be long and they both will be only a part of history
the cabelas capitol one credit card is not a reliable card the incompetance of the employees at capitol one is outrageous i will be removing myself from doing any business with capitol one,cabellas and bass pro shop until i amsatisfied that they can provide a satisfactory experience.if anyone cares.
I am sorry I forgot to say who I am.
Hello, my husband and wen into your store in Glendale, AZ. Our salesman ,Dan, took all of OUR information. Including copies of BOTH of OUR drivers licenses. WE went in to sign the papers. Happy day right? Not for me. At the end we realized WE were not buying buying the boat. All the paperwork was in my husband's name. I have a problem with that. My husband never got a response to his first e-mail. I finally emailed the manager Harold. He said that's how it was doe and we should contact the bank that financed. We were the victim of fraudulent paperwork. That contract was NOT what we submitted.p
I recently purchased a shotgun from the gun library the add described the shotgun as...Overall it is in nice condition with some scratches and scuffs. In the process of cleaning it I discovered several long cracks in the stock, the buttplate was broken in multiple pieces and solder or led had been poured into the receiver to try and correct for a badly worn fit at the barrel which made the gun dangerous to shoot. Apparently Cabelas does not inspect their guns before they are put up for sale. Do yourself favor and go anywhere else for your gun purchases.
I keep trying to buy a Winchester sx4 compact from the website for the last month and half. I keep ordering it on my cabelas club card to pick up in Green Bay Wisconsin and every few days canceling it so I have to reorder it. Every independent dealer I talk to can get it. This is truly deceptive practices or a bait and switch. If it's a shipping problem from the warehouse due to corona virus I can wait as long as I get it for the sale price.
Deceptive advertising! All i want is what is pictured and described.
Breaks my heart to report this. Cabela's is the mecca of outdoor enthusiasts but is truly lacking in supervisor customer service.
I called Cabelas customer service initially to inquire on the manufacture recommendation to re-waterproof my Alaknac tent. It was recommended to me to use Starbrite waterproofer. Cabelas website shows a picture of a 1 gallon jug and the description says 1 gallon for $26. The order was placed and when i received the package it was not the picture nor the described 1 gallon but only 22 ounces spray bottle. When I called to inquire on the mistake, all of the customer service reps understood the deceptive ad and forwarded me on to another representative this occurred 6 times. My first call was Dee who transferred me to Brooke who had phone issues and hung up on me after 20 minutes waiting. I called back and spoke with Pat who transferred me to Ed. Ed was nice and understanding and said he would send a gift certificate via the email i used for the online purchase of the Starbrite. I waited around 4 business days and had not received anything and called again for the 3rd time having to wait 10 - 15 minutes each time to reach a rep. This time i spoke with Brenda who was thorough and nice. I requested a supervisor and Jennifer answered and immediately I could hear her frustration in her voice. I explained my issue again now for the 6th time and Jennifer couldn't care less. Continuing to repeat that "we didnt change your order" i told her i just need the 1 gallon jug as advertised she said 1 gallon was $54 but back ordered. I explained that the item was deceiving and that online a gallon jug can be bought for $32 and a spray bottle that is 22ounces is $14 at other retailers. Again she said "we didn't change your order and you should have sent the coupon to price match" at this point she was done speaking to me and said she would send a gift certificate. Another week has passed and i still have not received anything or feel like my concerns were addressed at all. I believe cabelas should change their picture and description and provide me with 1 gallon as advertised or equivalent.
DISAPPOINTINGLY POOR CUSTOMER SERVICE- Sun Prairie Wi.
I shouldn't have to be writing this , especially in these difficult times we all are experiencing, however, after now experiencing two instances of completely unacceptable and poor customer service and situational management, I feel I must share my instance, which unfortunately seems to becoming the norm for Cabela's Nationwide.
Two weeks ago my wife stopped in to pick up a few things and proceeded to walk in the store. There was no line to enter and she did not see any immediate signage stating that customer capacity was bring limited. As she walked in she was essentially, for lack of a better word, accosted by a loud rude completely unprofessional employee bellowing at her that she could not come and had to wait in line. Again there was no line, nor did she see any signs.The woman immediately staged herself in front of my wife and demanded she leave. My wife left and chose to make her purchase somewhere else. Needless to say this behavior despite the current concerns is without question unacceptable. I had at that point decided to boycott your retail outlets,
After taking some time to let it go and told by friends I should give Cabelas another chance I decided to go there today to make a sizable ammunition purchase. There were two men standing there, I asked if they were in line, one was one wasn't. He stated they Were only letting 20-30 people in at a time. At this point, two people walked out. He walked in and I walked in behind him. Within mere seconds a large loud unprofessional "gatekeeper" ponced on me. She proceeded to berate me and point her finger as if she was talking to her child(poor kid) if she has any, Any shooed me out ..She stated to me that there was a line. I told her I was in line and only walked in after two had walked out. She then said"I WILL TELL YOU WHEN YOU CAN ENTER" I began to explain to her that if she was outside actually monitoring flow instead of sitting on her stool, and actually providing what I would call "EXCEPTIONAL" service, then maybe people would be more inclined to understand. She continued to point to the door. I was not at all happy and stated I was now going to buy my bullets somewhere else, and that her poor unprofessional totally shit attitude had just cost her company a long time customer. I get it we are in an interesting and challenging time for all of us , however being professional and pleasant will go substantially further than begin rude, condescending and nasty.
Rich, you may not care, but you just lost a customer. My company and my team ALWAYS provide "WORLD CLASS" service to our guests and Flight Crews when they visit. They will continue to do this every single day, rain or shine, hot or cold, rain or snow. Its shame that there is an obviously a training gap and leadership breakdown, where in an employee is not coached properly to address each customer as an individual and as a friend even in difficult times when other than normal measures are needed when welcoming your guests. I'm not looking for a reply, anything really. I will not be visiting this location again and will now pay a little more and acquire my hunting, self defense and other outdoor needs from a small locally owned business who has always helped me. They are a little out of the way, but it is worth the dollars to me spent on gas and for product than to patronize a national establishment that is not handling this Crisis well. I even had to wait a few minutes to enter that establishment, I didn't mind even though they didn't have what I was looking for.
Your employees are lazy.
I tried to enter the bowling green store yesterday and the manager met me and my children at the door. Repeatedly telling me I should take them home , I live 35 miles away and I'm a single dad . Then asking if I could leave my children with their mother , who's in jail , and I'm a single dad . He kept repeating one adult per household , I kept saying I'm the only adult in my household . This went on for about ten minutes he eventually just ignored me and spoke to the others around while I asked if he was saying I couldn't bring my children in , and that there's no rule against a parent bringing kids in . No response . At this point the others out there started to offer to watch my children while I went inside , Wich of course I wouldn't be comfortable with . So I go to my car and sit on the phone for ten or 15 more minutes trying to call the store , the lady eventually tells me he'll allow you and your children to enter . When I left I tried to complain , no one would tell me his name , I spoke with three other employees before he finally came out there and said he was in fact the manager , whom I had been asking to speak to . Then he lied and said all he asked me to do was leave my children outside and let one watch the others , Wich was a complete lie , he did everything he could to not let my kids in the store , and there's no rule against it , he refused to explain anything to me about what he was saying . And ignored me . Then rudely told me to read the paper for myself on the door . Wich I did , and it said nothing about not bringing my kids inside. His personal fear of sickness oberifing what the governor says to do . Harassment and lies .
I'm not sure how I may be able to make an official complaint, so I'll try to use this. First off I am a truck driver, I haven't had but a couple days off since this virus hit the US, it is very stressful at times. Anyway, I stopped in to the Dundee, Michigan Cabelas because I am in dire need of new working shoes. To note, I do understand you have new rules with customers entering your store as far as trying to work out social distancing. Be that may, I was told it was over an hour wait to get into the store just to get shoes. I tried to explain that I am a driver, essential to getting supplies to places that are producing masks and ventilators and I don't have an hour or more to wait. I got nothing from your staff. I also want to make it clear that I had noticed some of these so called customers walking out with nothing in their hands. I am absolutely disappointed. And if you're asking, yes, I am still wearing shoes that are falling apart! For the most part I enjoy going to your stores while I'm on the road, but in this case I am disgusted.
Canela's in Louisville, Ky has postive test for the Corna VIRUS. The store is still open to the piblic. The employees are not being told anything other than the person did work at the store. Employees jobs are being threaten if they talk. Cabela's is the kind of store that are endangering lives of their employees and the public. I was hung up two times, once by the store manager Ben and once by Cressy from the headquaters in NE. I was told there was a plan being put in place. Why wasnt there a plan being drafted 5 monthes ago? The only thing keeping the store open is because the sell guns and ammo. Way to go Cabela'S you have just lost a customer. Thank you for not being part of KY plans to stay healthy! Get out of our state!!!
I had Barton a fishing bag and some of the containers were damaged called the store in Tualatin Oregon And the employee was not helpful so I ask for a manager got a manager name Scott told him or tried to tell him what was going on and he told me to shut up it was his turn to talk. I told him he was not listening to me at all so no I was not going to shut up. If this is the kind of people you guys hire I will not be shopping Cabelas anymore. I hope this jerk gets fired
You obviously don't give a crap about your employees. Not sure why your Richfield wi store is still open. Your store is certainly not a essential Buisiness and to stay open is adding to the problem In Washington County to say the least and seams your just waiting for one of your employees to get the virus. Money hungry SOB's