Information, reviews and public commentary for US companies


Chick-fil-A, Inc.

5200 Buffington Rd.
Atlanta, GA
(404) 765-8038
Twitter IDs
@Chik_Fil_A, @ChickFilAPRDept
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Becky H - 1 d 15 h ago


I love Chic-fil-a but my problem is we don't have one in our town the closest one near me is almost a hour drive away Each time I go to visit my kids in Virginia I aim for the nearest one

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Jane Rader - 1 d 16 h ago

Please Chick-fil-A would you open a Chick-fil-A in my home town? We do not have a place to get good chicken except a few restaurants or the casino. Most do not serve good chicken! We are a favorite beach town for tourists year round. It gets pretty crowded here and NO CHICK-FIL-A! :(

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Anonymous - 4 d 12 h ago


I work for Chick-Fil-A for 3 in half years.Had alot of ups and downs and they act like they care.But after today i found how caring there are. I had emergency of friend today and i went to owner. To tell them i was concerned i had talk to her last night and she did not sound right.I told her to call me if she needed anything .So on my way to this morning i call her but no answer.Mind up the owner could have been a little nicer about it.She passed sometime in the night.So i feel that for being a good standing in community with people as long as you spend money at Chick-Fil-A.So I dont work for Chick-Fil-A anymore.Because i was trying to be there for a friend.

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Anonymous - 5 d ago

Chick- Fil- A is great! However I find that in Durham, NC that the Chick-Fil-A's will not open until 11:30 today. . I think opening at 9 - 10 at the very latest would have allowed plenty of time for extra clearing/melting of roads. I understand that there is a need for safety but the roads, other business's, including ALL other Fast Foods restaurants were open this morning. Plus the roads that all three of the CFAs are located are in good condition. I on'y mention it now as this weather storm was not as bad as the past and opening time seems to be getting later and later for the CFA located in Durham. In other surrounding counties they are open! Thank You

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Anonymous - 4 d 18 h ago

Please consider all of the employees that have to arrive at the CFA to open up the store....we do not know where they all reside, perhaps some of them are in the areas most affected by the weather.

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CH Brown - 5 d 16 h ago


The service is always great but my concern is that today, December 10, 2018 at your Peachtree City location, they have employees standing in the cold rain taking orders. It is 45 degrees and raining. I know Chick-fil-A can't be that desperate for business that the health of their employees don't matter.

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Sandra - 8 d 4 h ago

Today was my first and last time at the Chick-fil-A in Whittier located at 15600 Whittier Blvd in Whittier Ca. I love Chick-fil-A and I was so excited to have discovered that there was a restaurant so close to my house because I normally have to drive quite far to other locations. I was in line for 7 minutes and when I got to the host under the umbrella she told me she could not take my order because I had cut in front of a car, I explained to her that I was in line behind other drivers and I followed them in not cutting In front of anyone, she told me the manager told her that I had to leave and reenter the line again in order for them to take my order I explained to her that it was unfair because I've been waiting for so long and I didn't cut anyone off, she explained there was a double line when you Enter and I explained that I did not see that I simple followed the car infront of me she refused to take my order so I still sat there waiting to exit being in line a total of 10 minutes, when I got to the window I asked to speak to a manager and explained what happened and how the cashier would not take my order. The manager seemed clueless of what was going on and told me I would have to make line again to order, I told him it was unfair and I would contact the corporate office and file a complaint he then apologized and took my order. The driver behind me was furious because he was the one who had complained that I had cut him off, so he got out of his car approached me yelling and cursing at me telling me to get out! my 16 year old daughter got out and asked him to leave me alone because I was a pregnant woman, he got very aggressive with her so I had to split them apart because I thought he was going to physical hurt my daughter! He was a 6'3 man weighing at least 250 my daughter is a minor and I am a pregnant woman, I was in tears and shaking in fear and yet nothing was done! My life was put in danger tonight all because of this mix up. There was no staff to control the situation! I am still very shaken up by the incident, I have never in my life experience something like this before. After going on yelp reviews I read so many horrible comments of upset customers. Something needs to be done, my life was put in danger over an employee with horrible customer skills

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Janine - 8 d 15 h ago


I made a call to the Corporate Office today because my Staten Island Mall location in Staten Island, New York (2655 Richmond Ave., 10314) does not carry or have had shipment of the honey clover packets anymore!! (They also advertised on TV). When I spoke to the Manager at my local store or the cashiers, they had no idea what I was talking about. When Chick-fil-A first opened in the Staten lsland Mall last fall, they had plenty of these packets. Then they were only able to give out a few on my next visit (I go there pretty frequently). Why aren't the honey clover packets being given out anymore? This is the only restaurant that gave out these packets. It helped to make their food more delicious. Please let me know the reason why these packets are no longer being distributed to customers!! On other visits, I had an order that had 3 shakes. They had my food ready, but I had to wait nearly 1/2 hour for these shakes, so my food got cold (my order was for 3 people). Shake Shack kept my food in a box on a warmer tray, because they were supposed to give me 2 sandwiches while I waited. They gave me another free sandwich for my inconvenience! Now that's customer service!! My local Chick-fil-A should be able to answer questions as to why the honey clover packets are not available.

I ordered last night, the box to hold the drinks/shakes are flimsy. Another man had to wait 20 minutes for his salad, and they weren't that busy...other people with larger orders were being taken care of before him. Wake up, guys!

However, the cashiers are very friendly, asking how many dipping sauces you want, if you want the entree size, etc. I like their system of having employees give you menus while you're on line, and place your order on electronic pads when busy. The quality of food is good, but not as good as Shake Shack.

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Danielle Winterholler - 10 d 7 h ago

I'm always happy with the service I get at our restaurant in Pasadena CA, and truly enjoy it here. I'm very concerned about the conditions that the employees are facing at the moment. It's cold and raining. And they are taking our orders standing in the rain, in jackets that are different-which tells me that they were not provided. No gloves, no rain shoes. Some might not think this is a big deal, because California is the sunshine state, but rain is rain and cold is cold. The employees continue to be pleasant and work for your company, please take that into consideration and provide them with proper attire if you're going to have them stand outside in the rain. Thank you.

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Billie Jo - 8 d 19 h ago


I too am appalled at the working conditions. My son and daughter work at our Chick Fil A in Florida. At 8:15 (15 minutes after his schedule was supposed to have been over) my son was out in the dark all alone taking people's money. Corporate policy is no employee outside after dark. Store policy is 8:30 pm. Even with about 6 people manning the front counter while it was dead inside - they had noone to relieve my son on "cash cart". Noone should be out with money alone in the dark. Especially a minor.

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Mrs Holliman - 12 d 8 h ago


Chick-fil-a im lynhaven mall told my wife to have no contact with me and made her sign something saying if she does shes fired my wife is Bernetta holliman back of hose superviser and is cheating with a worker there. We had no problem until i told her to have her general manager stop having drugs mailed to my house the next day she left her wife. They support breaking up a marriage I've done nothing to deserve rhis and im disabled i love my wife and she loves me cause all rhis time she's been in contact with me. Until they told her to stay away. I love my wife and rhis is not right. T

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MC Fed up - 28 d 6 h ago


I was supposed to receive weekly rewards after downloading the app. I only received one reward when I downloaded the app for the first time. I go to Chick-fil-a three times a week and have asked 20 employees and two managers for help since I should have been receiving weekly rewards for over three months. I just called customer service and they said I needed to put in my location. I don't like being tracked as to where I am. The customer service rep would not do anything to help me. I am waiting for a supervisor. I am hoping he will make up for all of the mistakes that the employees have made and perhaps enlighten their managers. One employee told me she had the same problem. I go there because they are Christian. Still on the phone waiting. The mistakes they have made the first time I went I purchased a large iced tea. When the employee gave it to me it was red. I told her that it didn't look like iced tea. It was Hawaiian Punch. When I called the manager told me I could come back and get a "free" iced tea. I explained that I already paid for it. He could not comprehend that his employee's mistake left my friend without a drink because she cannot use sugar. I have also been given wrong or no sauces in the past. Now I check every time. I just talked to a supervisor and he said he could NOT give me any compensation for the weekly rewards. He said he would have the manager call me. We will see. I will update to see if the manager comes through. FED UP!!!

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MC Fed up - 13 d 14 h ago

The manager came through by giving me one meal, but after contacting the company again I am still not getting the weekly rewards that I am supposed to receive every week at the San Diego location on Balboa. The person I spoke to on the phone told me that I needed to turn on my location, so I do every time I go there (3-4) times a week, but I still am not getting the weekly rewards. I have had the app since September so that is at least 12 rewards. The employees and management can still not tell me what to do except to get a hold of corporate technology people. I have and am still waiting to hear from them.

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Anonymous - 14 d 17 h ago


Love me some chick fil a

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G. Lewis - 17 d 10 h ago


Hello I am writing about your location at Charlotte North Carolina airport, First let me say this was my first time eating at a chick-fil-a and a bad experience. I order 2 salad from your menu as me and my wife were getting ready to eat the salad we noticed what appeared to be mold on every strawberry including the chicken. In my 18 years in the food industry as a food administrator in a prison environment I have never fed a person food that is past his holding time because of food born illness. There were several customers during my stop there on November 26, 2018 that were complaining about the service and demanded a refund because of poor food preparation and quality. Your staff including your managers require some training at the Charlotte airport store before someone gets sick with old food. I'm very dissapointed with the service we receive on November 26th.

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Disappointed Customer!! - 18 d 16 h ago


The quality and service has gone down tremendously since the implementation of the "New Lanes". Not to mention the orders that are incorrect. Change is good, but this "change" has hindered the quality of service and food. Not to mention the forgot to scan app, which is really a joke. I have always been

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Janice Mitchell - 21 d 10 h ago


Went to the chick went to the the Dwarf House in Hapeville and got real bad service this morning you had about 6 people send the drive-thru one in the line was long and slow so when you get ready to get up there to get breakfast by they took so long they had cut breakfast off and I wasn't happy at all because I got up and got there in time enough to get breakfast so what day did this morning was not acceptable to me

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JoAnn Simmons - 25 d 9 h ago


I visited the Chick-fil-A restaurant located in Stockbridge, GA and was very disappointed by the service. I would strongly recommend sending a representative to the Glen Allen, VA location to observe the well trained staff, efficient and expedited service provided to customers.

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Marie - 25 d 17 h ago


Please consider making Chicken and Waffles a menu item.

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Anonymous - 30 d 18 h ago

Kellie,serve soup with not soup spoons

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Janice S Rogers - 31 d ago


This is a complaint...This morning I stopped (Roxboro Street, Durham, NC) on my way into work and purchased 6 ct of minis, 1 small coffee. The coffee cup collapsed on me and the interior of my car. It burned my right upper leg. I told the man handing the food at the window and he asked me to pull up and they immediately brought me out plenty of napkins. He said he was going to contact the corporate office today. He offered another cup of coffee but that cup was flimsy as well. I just had to pour it out or get burned again, Please update your cups to something stronger.

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T - 33 d 14 h ago


I moved to Texas from Georgia and was surprised to find out that Chic fil a does not participate in Veterans Day acknowledgement; at least in the Nassau Bay and Webster, TX area. I didn't check others I gave up. Does anyone now why?

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Diana Moody - 35 d 15 h ago

I use a prepaid Visa card and it usually has a balance at the bottom. I was told that you no longer have the balance put on. I always know how much I have left on the card to use. You may want to protect charge card holders, but it hurts us that pay with the prepaid card. I now have to call the number on the back of the card to find the balance. I like the old way better.

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Anne Adams - 36 d 13 h ago


Manager called me to give me her name and code no. for a free meal in response to a customer service complaint I sent to the company. I took the paper I wrote the information down on to the Chick-fil-A at Oak Court Mall in Memphis, TN, during my lunch hour. The same manager refused to take it and insinuated that I was a liar and the piece of paper was a fraud because she couldn't find it among her records. There were several patrons watching and overhearing our conversations. What makes it so bad is that the franchise owner was standing behind her and overheard the whole conversations which took several minutes and never stepped in to remedy the problem. I actually blame him more than I do her. This location has had very poor customer service for a long time, but I never thought they wouldn't honor an offer of a free meal, denying that they gave it to me over the phone, even though her name and code no. was on it. I will never patronize this Chick-fil-A ever again.

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