Information, reviews and public commentary for US companies

 

Chick-fil-A, Inc.

Rating
2.166667
Web
http://www.chick-fil-a.com
Address
5200 Buffington Rd.
Atlanta, GA
30349
Phone
(404) 765-8038
Twitter IDs
@Chik_Fil_A, @ChickFilAPRDept
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Karea Barnes - 1 d 18 h ago

Updated the app and lost all my points, how can that be?

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Eric Martin - 2 d 6 h ago

Hey Chick-fil-A,

I just wanted to write to you in hopes that someone up high in the company reads this and understands. I have been a faithful customer for many, many years. In that time, I have spent tens of thousands of dollars in your restaurant. I was offered some time ago by one of your associates to become and 'A-lister' because of my faithfulness. Over time I have noticed a movement of the benefits of said card to the CFA app. I am not a tech-savy person nor do I enjoy texting or social media. Yet somehow these people who do are being offered the rewards that are due individuals who helped build your company.... the 'A-listers'. ( by the way, I got the email about different points for the newer app members, weak attempt to act like we were not forgotten) In fact, I was told today at the restaurant that the cards are going away completely. So now instead of just swiping my card, I get the great pleasure of getting out my phone, finding your app, logging on to that app to scan my phone. Much easier, what was I thinking?

The point I am getting at is that you are not only disrespecting the most faithful customers by giving our rewards to an CFA newbie just because he can hit 'download' on the Google Play CFA app, but it really feels like those of us who don't choose to join the 'tech-world' are being discriminated against by the company we have stood loyally by through many years of liberal protesting and PC police. You could count on us, but I guess we can't count on you. First you changed the Christian music to instrumental (God forbid we say Jesus in public), now it's "hey kids, we are cool too. Check us out on instagram... like us, please". Whatever makes you the all-mighty dollar with the young crowd is where the company is going to go, I guess. Before long they will have you opening on Sundays. Oh well, Taco Bell is across the street and they seem to actually value my business. Let me know if you ever wake up to realize how you have let down the real CFA base.

Sincerely,

Eric Martin

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Bob Hasbrouck - 2 d 11 h ago

3

HEY CFA. Know you buried the cows. Cute while it lasted. (Actually got old). My comments is as follows. Instead of all this app bulls---, why not kill the cows while offering an incentive card? One like the cow deal, but just a card where you get a free monthly promotional item, just like the cow calendar, except no calendar? I don't mean gift cards, you can get them at Costco. I am talking about a pure monthly incentive card only...

Reason, my wife is a branch manager with one of the biggest banks in the world. For Christmas she would go in and buy a minimum of 50-75 calendars to give out to her "better" customers and especially her employees. You killed that Christmas idea.

When we go in, we simply walk in and order and pay. We don't order ahead. We like the personal touch of one on one experience, and know our food will be hot. Your employees do not care about updating points.

If we feel like it, we use our calendar card and often buy something else, not just the monthly incentive. Great follow up idea, it worked, you got us in. Don't need to being back the calendar, just offer an incentive card.

Talk about losing business. Some genius and their idealistic marketing ability is killing your business.

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Betty - 2 d 19 h ago

0

I updated my app for chick-fil-a and lost all my points

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Mark w. Kennedy - 6 d 7 h ago

0

You guys suck. You're advertising every Thursday, 15$, 30 nuggets , 2 large fry & 2 large drinks. I went to the place on Riverdale road in Ogden, Utah.they knew nothing about it. it cost $8.00 extra....

This is a flat out lie & false advertising.....

You will never see me there again......

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Anonymous - 6 d 12 h ago

2

I have always loved the chick-fil-a in Brunswick, Ga. Wednesday, August 8, 2018 at 4:00 p.m. a friend and I ordered a chick-fil-a sandwich and a drink. The service was good as usual. When we sat down to eat our sandwiches they had been sitting in the sandwich bag too too long. They were wet and doughy and the chicken tasted like it had been there since morning. This really surprised me because I have always had good experiences in Chick-fil-a. When we took our trays to throw away our trash, the trash bins were running over with trash. I could understand if there were a lot of peopIe in the restaurant at the time, but there were no more than three people in the restaurant. I saw no mature adult working at this time. The workers looked to be teenagers. Please have your older people be the managers. I was really disappointed this time.

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Carla B - 9 d 9 h ago

5

My husband and I have eaten at the new Chic-Fil-A in Santa Fe, NM and have always had a positive experience. The food is great, the restaurant is clean and the employees couldn't be nicer or more helpful. We often take our 4-year-old grandson and he loves playing in the playscape and then gobbling down his chicken strips and fruit bowl.

5 Stars for Chic-fil-A in Santa Fe, NM!!

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Jame downer - 10 d 10 h ago

0

The manager Rogers the Bwi location is so unprofessional he's always in the girls face my daughter cam up to me and said dad he talking about my butt to the other guy when I get back I will be seeing a lawyer

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Jennifer - 14 d 18 h ago

0

Chick til A discriminates against older people and will not hire them even though they are overly qualified for the job. Every employee in the restaurants is a teenager or early 20s. They might as well put into the job application that they will not hire anyone who is older because they don't..

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Veronica Wood - 15 d 13 h ago

5

Chick-fil-a is wonderful. Our company gets lunch for the whole office on the last day of the month and we are not talking a few boxes more like 100 box lunches. We love it when it is Chick-fil-a, it is great to get our box with a sandwich, your famous sauce, a bag of chips and a cookie. You have no idea how much we look forward to those boxes. Thanks for a great box lunch!

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Debbi Goodhart - 25 d 6 h ago

I really enjoy the service & food selections. I have a suggestion to eliminate some recycling. If customers are eating in then serve kids friut and the grilled/non-grilled nuggets in same type of cardboard box system your fries come in. The box could have corigated split down middle so it could open up- to act like a @plate". Less plastic to recycle.

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Janice - 26 d 10 h ago

I cannot believe how cruel you are to your employees here in Florida. Heat index is over 100 and you have your employees standing out in the heat with no shade and hardly any customers. I think that's very cruel. It may be a different story if it is packed but there were no cars in line. Hope no one gets a heat stroke.

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Anonymous - 70 d 7 h ago

5

Hi we love the food you service and would love to have a restaurant built here in our town of Dresden, Tn. All we have in our town is McDonald's, a Mexican restaurant, soon to be sonic we would for you to consider building here

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Anonymous - 26 d 13 h ago

You will hate Sonic worst food I ever ate !!

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Ann - 62 d 15 h ago

This is a complaint against the Chick-fil-A in Decatur Georgia on Wesley Chapel Road my husband and I went in to have a quiet breakfast this morning June 14th about 9. The problem was it was a large group having a bingo game (LOUD)they were calling out the numbers in the 30 minutes we were there. It was very annoying.So my question is why would a bingo game be allowed to be played in your restaurant to aggravate the rest of the customers.

Ann

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Anonymous - 26 d 13 h ago

To annoyed Ann , why didn't you carry out or eat in your vehicle ???? BINGO !!!

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Ms. Harris - 55 d 10 h ago

0

My daughter and I went to the chick fil a in mercer mall in Bluefield Wv. and we were made fun of by the manager and his coworker. When they called my name and we went up to get our food they began to laugh until we walked away.

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Anonymous - 26 d 13 h ago

Well , how do you know they were laughing at you ?????

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Debbie - 26 d 14 h ago

Chick-fil-A not has a policy that survey's on receipts need to be completed in two days. My internet was down for a few days and I lost out on my survey. Whats going on at Chick-fil-A. I will not be eating there anymore.

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Employee - 27 d ago

0

I am an employee at chick-fil-A north point plaza in Salisbury maryland .. this is a great business to work for , but unfortunately this location has a lot of favoritism Going on with certain employees that work here. It's a shame because I wouldn't recommend anyone to work at this location due to that reason.

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We know it was you - 27 d 13 h ago

0

I would never purchase any product from a company that employs people like Ashley Rondorf.

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Tonya - 30 d 12 h ago

0

I normally don't buy lunch because I only have a 30 minute break at work, so usually just take my lunch from home. Anyways, been working a lot , dealing with some things at home AND work. So between not much sleep and barely having time to eat, this day I was so weak I decided better go get me something eat. So after waiting in long line o order my food, 12 pc nuggets,ff and drink, I believe #8 meal... I was starving so bad I just grabbed couple nuggets to eat till back to work. Like I said I was starving, 1st one just dipped and used half my sauce on one piece, then I eat next piece, it tasted different and texture seemed off! But oh well I gotta back to work because I'm running late already and I'm still so hungry! Well I'm not pose have food at station at work but I decided I'm going for it but was gonna cut the chicken nuggets in half be lil easier and the freakin chicken was raw! I called the manager, he apologized and offered to replace but i was back at work (since 2am) which was another reason was so hungry I hadn't eaten since noon day before plus did I even want to chanceI it again! Well let's just say I'm so glad I didn't because I ended up having to get a ride so I could leave work because I was so sick I couldn't even drive myself home... and remained sick for about a week! I'm still not back at 100%! Idk just pretty upset over the whole situation, and you'd think with the seriousness of RAW CHICKEN they'd give me they'd refund my money also.... but instead they just offered to replace and tbh that's only because I was so upset,,,, I also asked for the corporate # but never got a call returned back! Just be careful when ordering chicken please, especially if forbyour little ones....

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Rebecca Jean - 34 d 11 h ago

5

Just watched an awesome video on YouTube and wanted to say thank you! Thank you for allowing freedom to express ones belief in Jesus Christ. Thank you for your boldness to show you are a God fearing Christian company. I can't afford to eat out, but if I could it would be at Chick-fil-A. Love and blessings to all at Chick-fil-A. The Lion of the tribe of Judah is about roar.

Maranatha!

Rebecca...aka Survivor Kitty

Here's a link if you want to see it.

https://www.youtube.com/watch?v=woQi5bV8Yv8&t=2s

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Grandma s - 57 d 6 h ago

0

T whom it may concern....

Today my husband and I took our 2 year old grandson to chic-fil-a in queen creek az. We ordered a kids mean for him which came with a story starter cube. I put it in my purse until after he ate lunch and he held it in his hand until we got him in his car seat. After we started on our way home he started to scream and cry. When my husband turned around to see what was wrong he saw that he had the-cube lodged in his mouth and could not get it out.

I am writing so that you know that this is dangerous and that toy should be pulled from your kids meals.

I would appreciate a reply to this review.

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Anonymous - 55 d 18 h ago

well you should not have given him the toy - this is on you not Chic-Fil-a

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DC - 35 d 5 h ago

5

A 2-year old should be given the Under 3 toy, which you request when you order.

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