Information, reviews and public commentary for US companies

 

Chick-fil-A, Inc.

Rating
2.075472
Web
http://www.chick-fil-a.com
Address
5200 Buffington Rd.
Atlanta, GA
30349
Phone
(404) 765-8038
Twitter IDs
@Chik_Fil_A, @ChickFilAPRDept
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RLH - 3 d 17 h ago

0

It seems there is a great mystery at Chick-fil-a. How much is the quart of Ice Dream supposed to weigh? I purchased two quarts that were about 3/4 full. I felt cheated. That's why I want to know, how can I tell if the container is appropriately full? I have called customer service three times and have yet to get a response. That might explain the overall 2-star rating.

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Debra D - 4 d 9 s ago

5

Hello I am writing about your location at Preston Road and Hwy121 in Plano, Texas. First let me say I love Chick-fil-A!! I went through the drive thru on 10/9/18 or 10/10/18 for lunch, I ordered a #1 with "extra pickles" I love the pickles. Upon returning to me office I noticed I had no pickles at all:(. I immediately went online not complaining just expressing my pickles were missing and my sandwich was not the same. The very next day I received a call from Jeana, she was very apologetic and stated the next time I visit my lunch would be free:). This young lady went above and beyond with her customer service. I have always loved Chick-fil-A and have never ever had an issue. And to know that your company actually reads the issues and try to fix them just blows me away. I really wish other restaurant's were this good on customer service. My report number was 16069577. I would love it if Jeana could be recognized for doing her job so very well. She's a very passionate person and it shins through in her work.

Thank you!!!!

A Chick-fil-A customer for life..

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dana j epping - 13 d 17 h ago

2

Hello, Why is the American Flag half staff on Columbus Day at the Carmel Mountain Ranch store in San Diego?

That is reserved for mourning our fallen troupes or someone who is a government official. That our nation is in mourning. I am just a regular citizen, but even I know what that means to us. Your employee had no idea what I was talking about and that is sad and disgraceful. You should take pride in our Country and even if you don't, you shouldn't look like total morans. Too late now. Chic Fil A is a joke.

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Anonymous - 21 d 12 s ago

I just have two questions for whom it may concern:

1. Are you aware that the KKK were on your parking lot proudly displaying their signs more than one.

2. Is this behavior corporate approve?

3. Do you realize how much potential

Business lost.

Statement :

1. NOT GOOD OPTICS

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Wayne - 22 d 15 h ago

5

My wife and I flew into Atlanta late from the West Coast. We drove through the drive-through at the Chick-Fil-A on Howell Mill Road a few minutes after it closed. We drove to the window and waved to a lady inside to get her attention and asked if they were closed. She apologetically confirmed that they were closed. We asked if we could get anything and she said she would check with the kitchen. They found two sandwiches and some fries and fixed us two Arnold Palmers. We thanked them profusely and got the reaction we always expect from Chick-Fil-A employees: " Our Pleasure." We have been and will always be fans of this great organization.

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Two old geezers - 28 d 4 h ago

1

I am writing regarding your restaurant on US 441 in The Villages, FL. My friend and I have been visiting your restaurant every Monday morning for several years. At that time, it was a franchise; however, it has recently become a corporate restaurant. Since that time, my friend and I stopped visiting regularly, perhaps only once a month now. The reason for this is that the place is filthy! It would appear that the night crew goes to sleep once the doors are closed. We have observed food on the floor in the same location under the same seats for weeks. The day manager, Sharon, has always been great with superior service and personality; the food is also great but apparently, Sharon has no influence on the night manager, who should be fired! We tried again today; however, the same experience with food crumbs all over the tables and floor. As much as we like Sharon, we will probably not be coming back again. Too bad, for a restaurant with your stellar reputation........

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Anonymous - 28 d 5 h ago

IM TOTALLY DISSATISFIED WITH CHICK FIL A I STOPPED IN AND GOT A SANDWICH AND GRANTED IT WAS CLOSE TO CLOSING BUT I SURELY DID NOT WANT TO EAT A PIECE OF METAL OFF OF A BRILLO PAD I LIKE TO HAVE GAG MY HEAD OFF I WILL NEVER EAT AT THIS RESTAURANT AGAIN .........

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Anonymous - 30 d 5 h ago

0

The worst experience ever!! Your store at Stonecrest mall had the absolute worst customer service ever. I was in line for an hour just to get to the window and they said that don't do lunch in the morning. Horrible customer service. The absolute worst attitudes ever. Even the manager was very rude.

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lauren - 31 d 29 m ago

1

Extremely disappointed with Chick-fil-a these days. I stopped eating chick-fil-a years ago because i typically only patronize companies that are inline with my beliefs and when articles came out stating that Chick-fil-a contributed funds to anti-gay organizations, I stopped going there. Then It seemed as though they redeemed them selves and came around on their beliefs and some internal structure of the company seemed to changes.

About 2 years ago i started eating chick-fil-a again. My coworkers told me about 8 months ago to get the APP so I did. The APP changed recently and is terrible. First of all, you cant scan your receipt if you forgot to give them your phone at checkout. Lots of others business allow you to do this. Another major issue, i hit the rewards page and went to redeem my reward but I accidentally hit the wrong one. I never scanned it at check out so when i went back to change it, i was not able to. It would not let me. So Im stuck with a rewards item that i wont use. When i emailed chick-fil-a about this, There response was i redeemed it and there was nothing they could do. I took a screen shot of the item not used and expressed again, it has not been redeemed and that its waiting to be used and again I got the same too bad too sad type of response. I dont normally post things like this but i didn't like the email response or the way the agent on the phone did nothing and kept talking over me every time i was trying to say or explain something. Its so rude. Chick fil- a is supped to be known for customer service, well they are known now for BAD service.

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Sonya Bryant Addison - 34 d 18 h ago

0

Tonight I am a very upset, and disgusted customer of chick fil a. I visit this establishment at least 3 times a week and tonight was the worst service I received in all my visits. Coral Springs, Florida store #01877 was a hot mess tonight with the managers they had working this particular shift. I ordered my food, went all the way home just to find out that it was not what I ordered. I went all the way back, 20 minutes away to get disgusted with the manager(s) that were there. I ask to speak to a manager as soon as I walked in, it took her at least 5 whole minutes to walk over to me. I told her that the food was not what I ordered and gave her my receipt. She didn't say (I'm sorry) or anything....she chunked the bag in the garbage, went to the window, sent the employee back in less than 1 minute and the food still wasn't correct. Either I'm dumb or somebody can not read in the kitchen or at the window. I asked the girl did the chicken nuggets look like chicken strips and she said (no...I'm sorry), turned away from me and started taking an order. I'm passed irate but I do keep my composure. Mind you it was 2-3 managers in that building and neither came to address the issue. I asked for a refund and all the managers names along with corporate s number. From the time I walked in to the time I left out the door, 25 minutes had passed by. Yes, I timed it. Now I know Mr. S Truett Cathy is turning in his grave watching this disgusting service. I love this establishment, like I said, I stop by at least 3 times a week, but the way I was shoned off for their mistake...twice!!! is despicable. They gave me no concern, respect or tried to correct the issue after the second order was wrong. No manager came over after that initial contact or anything. Dan Cathy, you need to do better with your employees and managers in Coral Springs, Florida!!! I see all these complaints in several areas. All I wanted was a nice dinner on this night after a very long tiresome day at work, Didn't happen!!! Thanks alot!!!

A very angry, upset and unsatisfied customer....

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FC WRIGHT - 36 d 9 h ago

DEAR CHICK FIL A

IT WAS BAD ENOUGH THAT YOU DID AWAY WITH THE CALENDARS,BUT NOW YOU ARE REPLACING THE COLESLAW WITH KALE SALAD. HAVE YOU PEOPLE LOST YOUR MINDS? KALE MAY BE TRENDY WITH SOME PEOPLE , BUT I CAN ASSURE THAT THE PEOPLE WHO EAT AT YOUR RESTAURANTS ARE NOT BIG FANS OF KALE. PLEASE RETHINK THIS LEMMING LIKE COURSE YOU ARE ON. I LOVE YOUR LEMONADE AND SANDWICHES. I WOULD HATE TO SEE YOU GO OUT OF BUSINESS BECAUSE OF POOR CHOICES ON YOUR PART

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They choose to ignore me. Just want everyone to be aware how they operate for real's - 36 d 20 h ago

0

They have started this silly. System and the restaurants aren't prepared on how to ring step up and get you your point is well as your free item I requested three times to get my point straightened out from them They choose to ignore me. Just want everyone to be aware how they operate for real

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Janice - 39 d ago

0

Chicj fil a at Turner Hill Rd, Stonecrest Mall, Lithonia, Ga. I keep giving them a chance to get it right. Their score has been 85 fir awhile. That is a sign why the food is bad. This location is struggle to get simply things right. All I want is Hot Fresh Clean Food. Is that too much to ask for? I guess it is at tge location. Someone please talk to Mr. Sam West as he is the owner. I am done with this location. Very dissatisfied and disappointed!!

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Lajoy Person - 66 d ago

0

Me & my minor son was disgusted on Wednesday August 15, 2018... there was human hair battered up & fried up with the chicken nuggets to make chicken minis!!! I am Highly upset & grossed out because i do not know how many my son ate with hair on it before he noticed it...& my stomach turns... So now i have to take time out of my busy day! Loose MONEY from work and Gas to go out my way to go back to Chickfil-a to tell & show the manager...He seen it & said ok i will give you a new fresh batch when ever you like....so as i came back into the restaurant in Little Rock Arkansas store #02353 talked to Mr. Aaron Sparks the same man who i showed the crispy battered hair on my chicken nuggets to, HE refused to give me the lemonade i ordered with the hairy chicken mini's that day! He said thats not what we discussed! & Turned away from me! very Rude Management with no Courtesy & Respect! I was in a rush when i came in and i wanted what all i ordered on that messed up nasty meal to be replaced when i came in that morning! I should not have to argue with him over a Drink & he Done it because i was black and not to classy looking i guess to him because i just left the gym & was looking wore out the morning 7am that i came back into get a Fresher Meal! He was trying to embarrass me and make me come out of character! He treated me like a peasant / petty person looking for a hand-out! NO I BEEN COMING TO THAT STORE FOR ALMOST 4 YEARS 3 TO 4 OUT OF 6 DAYS A WEEK SPENDING MY MONEY NOT ASKING FOR AN HAND-OUT! HE DID THIS BECAUSE I WAS BLACK!!! I have seen him many times give his white customers free drinks or sandwiches because of there issue LIKE A HARD BISCUIT with no problem! BUT HERE I HAVE HAIR IN MY FOOD THAT MY MINOR SON ATE AND YET HE HAS A PROBLEM WITH GIVING US A DRINK WHICH WE DESERVE! Not understanding that we are still Leary of eating there after that still, So in order to get my mind right we continue to pray over our food....& i noticed the cooks in the back at Chic-fil-a Do Not wear hair nets...

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Anonymous - 44 d 12 h ago

0

Yesssss Hair was in my drink and a big I'm disgusted and sick to my stomach, currently having the bug tested. I have chills running through my body , cause I can't stop thinking bout the bug in my cup. Chick-fil-A must do better

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sharon enoch-poynter - 45 d 15 h ago

5

After reviewing the Chick-fil-A situation today I was disturbed. That man was old and should have been asked to bbn leave. At least two employees violated the man. The behavior was alarming to say the least. It appears that Chick-fil-A needs some structure. It's currently not being conducted like the others that I visit. I love Chick-fil-A and agree with the decision to remove the employee. What about the other young man that pulled the man feet at the end of the film?

Sharon Poynter

11907 Homestead Pl

WALDORF MD 20601

(hidden)

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PLEASE KEEP CHICK FIL A GOOD - 46 d 20 h ago

0

You have a manager that is abusing his power with the workers and the owners turn a blind eye because they don't listen to anyone else. Please do something about this location there has been workers that have quit and workers that have been embarrassed by this manager "Carlos" we are taking to social media because it has been enough that most of these workers are students and nobody does anything to help them.

6175 Highway 6 N

Houston, TX 77084

United States

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Bill Padilla - 48 d 12 h ago

4

Throughout my travels across United States I have had the opportunity to sample your.menu and my grandkids have thoroughly enjoyed your your Play spaces...Restaurants.have always been clean,Customer service has been good without being hurried and careless.. Food has been prepared properly.

Please continue to be a "Light in the Darkness"

God bless you.

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Angela Ritchie - 52 d 21 h ago

2

I just visited my local Chick-fil-A in Charlotte North Carolina. I was very, very disappointed to find out that the wonderful sliders are now gone. Made me just want to leave Chick-fil-A. Please bring them back. I know you had good sales on the sliders. Thank you Angie Ritchie

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Sarah - 56 d 17 h ago

2

I went into chick fil a and one worker named Robyn was constantly rolling her eyes at people. Chick fil a workers are known famously for their professionalism and friendliness. It can't be topped. I don't believe this worker meets that standard. She looks aggravated at customers and is frankly rude. I was displeased with her service. Other than that, the food was correct and tasty! Always my favorite

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Jennifer - 82 d 6 h ago

0

Chick til A discriminates against older people and will not hire them even though they are overly qualified for the job. Every employee in the restaurants is a teenager or early 20s. They might as well put into the job application that they will not hire anyone who is older because they don't..

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kim jones - 63 d ago

0

I here u i work at a Chix fil A : I am in my late 40s I am a mrg with yrs of exp i get treated awful i am looking for a nother job but for now i am forced to stay there and be treated like crap ; all the leaders that are 19 to 25 make more money than me and The owner and his pets talk about eveyone ........ Real classy

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My Pleasure - 58 d ago

3

The one I work at has many older people. If you didnt get a job maybe it was more about your attitude.

P.s. I'm in my mid 30s so that proves your point wrong alone because I am not a teen or in my 20s.

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Carol - 61 d 17 h ago

5

Can you please tell me who to contact about opening a Chick-fil-A in Flint Township?

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Feana S Humphrey - 64 d 25 s ago

5

Dear Corporate:

I grew up in Detroit, and spend extensive time in GA. One of my delights was your food. I remember the first Dwarf House that I saw. It was beautiful. I own Princess Wisdom Publishing, LLC and I started a book about the 13 colonies. As I was researching, I learned that you also have 13 Dwarf Houses. With your permission, I would love to document this as part of American culture. I want to personally travel to each dwarf house and capture the uniqueness of each location, and then publish it. Please let me know if this is possible. Thank you, Feana Humphrey

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