Information, reviews and public commentary for US companies

 

Cox Communications, Inc.

Rating
0.59276
Web
http://www.cox.com
Address
1400 Lake Hearn Dr.
Atlanta, GA
30319
Phone
(404) 843-5000
Twitter IDs
@Cox_Comm
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Mr. Rogers - 7 d 15 h ago

0

q 5

ATTENTION FEMINISTS

"According to preparatory documents, J-U.N. organizers of the child summit hope to redefine the role of families and government agencies in child-rearing and endorse the right of children between ages 10 and 18 to be sexually active and have abortions."

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D Davis - 22 d ago

0

Manchester, CT cox office the worst service experience that I have ever had with any service provider.

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Anna mo to - 8 d 1 h ago

Ditto here

Nothing but incompetent morons!

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N/A - 18 d ago

0

Class Action A Lawsuit and that's all I'm gonna say!

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Ze-bra - 20 d 14 h ago

0

X L-----When the goyim see a jew, they appear as transfixed at the deer when it sees headlights at night. When approached by snakes, many rodents stand motionless as if hypnotized. This is the goy when a jew approaches. There is something almost supernatural about all of this - helplessness, nay, a willingness, to cooperate with that which will devour you.

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fah740 - 30 d 5 h ago

0

Worst company ever I have dealt with. They are unable to provide proper service but they keep pushing to sell more services and make more money but they are unable to provide the services already subscribed to for example internet, there is an outage every few days and internet completely goes out, have been complaining for weeks and nothing its a total waste of time talking to their online tech support because they just put you on hold and talk for 45 mins to an hour without any resolution just apologies, change the modem not resolved.

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Anonymous - 36 d ago

they have the worst customer service ever... clifford B29771 in the loyalty department was not helpful and would not allow me to file a written complaint.

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Ann - 38 d 12 h ago

1

For the past 3 weeks we have experienced issues with Cox Cable tv that over the past week has been worse. They say there is an outage in our that they are working on. Every day I get a text stating the repair will be complete at midnight the next day. Every day it is same message for the next day. We went to Cox Solution Store last week and brought the Contour box with us thinking the box may be the problem which was replaced. Went through setup and it worked fine for a day. Every day starting at 4 pm, we have issues using the guide which freezes, the channel goes black with the channel banner along the bottom of screen and sound from the show on, we can't change the channel, or there is an extreme delay. Every day we contact service and get the issue notated on our account. Cox expects me to pay a high price for this service, but I am not getting the service paid for. We have requested a refund for our cable, but were instructed to wait till repairs are complete so we get the full refund. I am expecting a huge refund! There are others in my neighborhood experiencing the same poor service. I hardly think with the way things are nowadays with everyone streaming, that Cox would want to take care of us who are left paying way too much for poor service. FIX THE PROBLEM NOW!

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Cheryl - 40 d 10 h ago

0

The customer service at Cox is worthless! With today's technology you should be able to communicate from one person to the next, one hand does not know what the other hand is doing, customer service should be where everybody knows what's going on with that customer. How did issue going on for four months they keep saying they're going to send somebody out and still no resolve, they don't call me back when they say they will, but all the issues you have will not be resolved. When you have to tell your story ( problems)over and over again and still nobody knows what's going on with your account, I think this company needs intervention with customer service support!!!

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VALERIE VAUGHAN - 46 d 9 h ago

1

This review is for the Home Life Security System. The system is not good the sound is very low, if someone enter the home you can not hear the warning sound, I tried several time speaking with Cox Cable concerning my issue, Each representative states the system sound can not be increased and that Cox Cable is working on a upgrade, but nothing is available now. I am very unhappy I have to pay for a system that does not work, I don't feel safe in my home, I got the security system for a reason ( to give me a sense of piece of mind) I had a "break In" , I thought I was doing the right Thing. The other day my husband came in the house I was upstairs I looked up he was standing their in front of me I did not hear the door alert, Thank God it was my Husband and not someone to do me harm. . I wanted to Cancel the Home Life Security without a cancellation fee of $600 but I was advised no matter what I have keep the system because I signed the contract, I stated I signed for a system that would work and keep me safe, the supervisor Crystal ( operator code B4100) told me if I cancel I will pay the fee. I have been a loyal customer for years and I Am Very Unhappy . We are Thinking about Changing Service That include TV, Internet If my Home Life Security is not Cancelled without a fee.

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Franz - 47 d 6 h ago

0

Worst customer service I've ever had. They are SO expensive. Unfortunately they're the only cable service in my area. Cox customer service lied to me and was trying to charge for something. DO NOT GET THESE GUYS.

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Anonymous - 48 d 3 h ago

I think my monthly cox bill is too high. It would be very nice if Cox Communications would have a discount for senior customers. This would be very helpful to me. Also the programming for TV in Southern California is terrible. There are few interesting programs and many terrible programs that are on every night. I think Cox could become a much better server to the community if they wanted to. Thank you.

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jeanie - 52 d 9 h ago

0

I have not had access to my e-mail on my account for absolute months, as a result I cannot get "NOMOREROBO". That's no more robo calls. You cannot get this service for free without cox e-mail. We are paying for a private line and from day one we have been harassed with robo and telemarketers. Someone had to have given or sold our number. I have been told many times that this e-mail problem is problem is being repaired, which it is obviously not in repair. I am now on the phone with Ayla tech support, and hopefully, she will help me. I am not very optimistic.

'

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Chief - 54 d 5 h ago

0

my 90 year old parents (dad decorated Korean and Vietnam war vet) lost cable service. I own and operate a firm of over 2600 employees. It has been over 45 days from my first call to over 74 different individuals. I have talked to as many as seven supervisors in all departments including CAG (Customer Advocacy Group???lol huh?)I have been told numerous work orders, cancellation of tickets, and they have done nothing to illustrate even when they will be out to their home to bury a new cable because of weak signal. Dates have been bumped numerous times.

Cox, once again,, bumped a fought after July 31 date now until August 11th, a Sunday.. any bets they wont show? techs have shown up at house and said.. I don't do this work. Others show and say.. I don't get paid enough to do this work. Others show and say..we will be back to do the work. I fed xd a letter to the president in futility to please help my dad and mom with their new buried cable line because of poor signal strength. Cable TV means a lot to people that are homebound. I agree with the previous reviewer. I don't think they care at all. Our only recourse is to either wait and deal with the dark side of COX service and actions or enter into direct tv or Verizon. We didn't want to change, but my dad deserves to be treated better from a bunch of incompetent, dysfunctional losers that have monopolized areas and show, by their actions, they don't care. Order Direct TV!!!! Cox is brilliant on one count..... sent me a full bill each month with no credit for cable out.

if your listening.. which you are not...a decorated war veteran that doesn't understand telephone prompts, work orders, and 74 people to talk to, simply wants to watch TV at the age of 90. While your out this evening eating at a nice restaurant and counting stock options and checking the NYSE ticker for COX.....think about that. Sacrifices were made from us for YOU that is why you can eat, work, and play and enjoy your freedoms everyday. Shame on you.

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JHinz - 62 d ago

0

After reading some of the previous reviews, I have little new to add. It has been a nightmare working with this company. Problem #1)They tell you anything to get your business with no accountability. I have made so many phone calls and never got the same person twice and was never told the same thing twice. And, like others, my final monthly cost is much higher than what I was initially quoted. Problem #2) Most of the work is contracted out to those who have very little training. Each tech that came was convinced that he had the answer to the problem. Several just created more problems. After 6 months, at least 8 visits by technicians (different ones each time), 3 different supervisors, 4 different work crews, and so many phone calls that I have lost count, I do finally have the service I requested. Problem #4) Lack of communication skills. Each tech and/or supervisor that would basically start from scratch to figure out the problem. No report had been communicated by the previous tech. Communication with me was even worse. I was told they would check into an issue and get back with me but they never did. And they refuse to give a number to get directly back with the one you're working with. Problem #5) Beware! The last work crew that came out were contracted out by another company that was contracted out by COX. They were from out of state, looked like they were right off a prison bus, and came unannounced as the sun was beginning to set. They did not finish until after dark and were working with their phone flashlights! Their demeanor made me so uneasy, I finally asked the police to do a drive-by and make their presence known, which they gladly did. Problem #6) They have a good product but also have a monopoly on this and they know it. I seriously doubt if they even read or care about all these negative reviews.

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Madonna - 63 d 22 h ago

0

I think the add that is currently running is in poor taste!! It depicts divorced parents and a son. Starts out with the son having a good time with the dad then when the weekend is over gets in the car with mom and she dismisses the good time with dad and says, "well, I made cookies" or something to that effect. Unfortunately that is probably how it is with many broken families but a more positive message would have been for the mom to listen to the kid about what a good time he had with dad and not have to one up the ex!!!! Get new ad people!! That one is a big downer!!

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Anonymous - 63 d 12 h ago

the cox manager was rude and call me a lier i didnt' think that was there policy to treat a customer that way i am going to get a modem to own on my own that way they shouldnt be able to charge me for a modem i dont like to go to they cox store now

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Deborah Scherer - 78 d 9 h ago

0

June 01,2019

Dear Cox Customer service complaint Department:

This is my issue and would like to let you know about it and how up set it has made me. First of all,....

Stop lieing to customers. I was called in November of 2018 by Aliese Smith telling me that she could get my payment down to $150.00 per month, and being retired I thought that was a great deal also included the camera and long-distance on my telephone, but it has been a nightmare ever since, my first bill was $1,222.98, I called her and she told me that all the installation fees would be taken off and disregard this bill and wait for new bill and pay it, ok my next bill came and was $808.29, called again she told me she was working on it and to disregard this bill so I did, mean time I was making my reg. payment so I would not get behind,in Feb I get a bill of $425.98 not the $150.00 I was told, so I called again, talked to Steven and was told he will work on getting my bill to $150.00 with his supervisor and will call me back when he has got my bill where I was told it would be, that never happened, March bill came and was $622.92 called and talked to Olivia and she told me to call the customer advocate group and tell them what's been going on so I did talked to Ceasar and he put my bill at $244.97 month and not the $150.00 but at this point I had no choice to do this he was a little cocky and told me that was the best he could do so when I got off phone and figured the amount of money he told me going back to Dec. being charged the$244.97 ea.month @ 4244.97 = $979.88 my told ended up to be $1030.39 with having to pay$50.51 extra for what I do not know? as I am not happy at all and will be looking for a different company to change to being retired and not having alot of income this is very discouraging to me.

Also I still get flyers for good prices but it's for new customers I do understand you need to build your customers but why can't the customers you already have get better prices as well most of all the one's like myself who have been with Cox for over 30 years why is it that our prices keep going up? Isn't a waste of money for your company to mail out flyers to ones such as I with theses prices. Also to have your employees call customers like me and offer new customer price as I dealt with above. I do hope to hear from someone in your office as soon as possible.

Thank you!

Deborah and Damon Scherer

2024 Jeanne Drive

Las Vegas NV 89108

(hidden)

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Privateencountersphotography - 78 d ago

2

Hi Deborah, My name is Michael Thomas and I'm a local photographer in Phoenix Arizona. I would like to take photos of your employees in each store to make each employee feel that there apart of the company. They will be able to hang it in the store to make each employee feel that there apart of the company. Thanks in advance. Privateencountersphotography.

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Mc Zuues - 82 d 10 h ago

0

I hope you have read "An Empire of Their Own", the tale of how the jews invented Hollywood. Now there are two more books revealing more kosher shenanigans. "The Boy Genius and the Mogul" and "The Last Love Inventor: A Tale of Genius, Deceit and the Birth of Television".

The kosher crap, similar to that surrounding the phony Einstein- jew, relates that David Sarnoff- jew , of RCA, invented television. The fact is that an Idaho farm boy, Philo T. Farnsworth, gave the first successful demonstration on September 7, 1927. Big bucks Sarnoff waged a war of dirty tricks, propaganda and endless litigation. Thanks to the lost years of the WW2 and financial woes as a result of legal battles, Farnsworth's patents ran out and the hebe fix was in.

When you invite buzzards to dine, expect a lot of silverware to vanish.

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Gina Rodriguez - 115 d 6 h ago

0

I have been trying to have internet installed since the beginning of April and have gotten nothing done even though Cox has sent someone to my home 11 times. I explained over and over again that there was not a connection to the house from the box at the street and four times an install tech was sent out. Each time an install tech was sent out they explained that they could not do anything until a line was connected to the home. Almost two months later and a construction company was sent out to only discover that blue stake was not yet completed before their arrival. I still don't have internet and have not heard back on status of the situation from anyone.

4/15 W.O. 164849875 appt. time 5:00-6:20 Internet installation

5/1 W.O. 164849875 appt time 8:00-10:00 Internet installation

5/11 W.O. 165659213 appt time 10:00-12:00 knocked and left Trouble Call to troubleshoot TV service

5/11 W.O. 165714676 1-3 Trouble Call to troubleshoot TV service

5/15 W.O. 164849875 8-10 internet install

5/23 W.O. 164849875 8-10 internet installation (dig to drop line) Bear Construction. Gene - tech to assess situation for drop arrived 520-xxx-xxx

5/23 Call Gene from to say Ricky 520-xxx-xxxx would be there. Spoke with Ricky and his supervisor about dig.

5/24 (dig to drop line) Bear Construction arrived at 7:30. TEP electric co had not done blue stake

5/25 W.O. 164849875 8-10 internet installation

5/29 W.O. 164849875 3-5 internet installation

6/3 W.O. 164849875 8-10 internet installation

This is ridiculous and poor management. Does Cox not care for the extra business?

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Julie - 82 d 13 h ago

Honey call someone else. Save you the headache.

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Jeffrey Marcrum - 102 d ago

Lois Wooten. My aunt she is 105 years old and she has been with you since you came to Del city Oklahoma. She does use the internet but very little tv. And her bill is 180.00 a month more than her old house payment was. You think you could give older people a break !!!

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Julie M - 82 d 13 h ago

Jeffrey gave your Aunt apply for ATT. They have a program called ATT Access which when you have a home phone your internet is $5. Something she needs to do look into. Hope it helps. It will cut that bill in half and then also have bundle to include satellite. All three will be half of what she is paying now. Good luck honey.

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Patricia N - 101 d 12 h ago

0

This past April my two year contract expired and I could not wait to free myself from a $219 monthly cable bill. I called, cancelled and eagerly waited for the supplied shipping box from Cox. Everything was sent back and received on May 6, 2019. On June 5, 2019, I received a text message stating that my bill is ready, $219.64 due on June 17, 2019. After texting with an agent I was told Cox did not receive the equipment and I would be charged unless it was received and the agent opened an investigation, 3-5 days I would be contacted. That did not happen, I texted the agent and got nowhere for over half an hour. I called and spoke with an agent and was told that the delivery was received but all of the equipment was not. I was told a mini box, $56, and the Homelife touch screen, $304, were not in the box and that the amount would be added to the $219.64 balance due for no June cable??? I remember distinctly putting the touch screen in the box because it had to be dusted off because we did not use it. I did find the mini box, that was my mistake. I took the box to my local cox location and $56 was deducted from my bill and was told I was still responsible for the $304 and the remaining cable bill of $163.64. The cox rep then told me that it was not the touch screen it was the router that came with the touch screen, then changed his mind and said it was the touch screen and he was rest assured that the touch screen would be located in the warehouse since I said it was shipped back. He then said if you say you sent it back then it should be in the warehouse somewhere. WoW! As you can guess I am not happy. To me this is a scam. After a loyal two year customer, $5,271.36 dollar later this is how it ends. I am on the hook for $464.64. Tell me how this is fair. Since I did not hear back, I am placing another call to see if this is resolved.

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