Cox communications needs an overhaul. Poor customer service, incompetent and arrogant technical staff,etc, etc.
My TV service has been down for 4 to 5 days and they don't have a clue what the problem is.
On Feb 22nd I called & requested that my existing phone number be transferred to my new address. I was told that it would take up to 48 hours (when I placed the orig order for service at the new address, I was given the impression that it would be a matter of minutes). Then on the 24th I was told it would take 24 hrs. Then on the 27th I was told it would take another 5 business days. Today (Mar 14th) NOTHING has been done, other than a series of false promises.
Apparently your staff will just LIE to a customer.
The old game of 'bait and switch' is what I have been playing with services has cost me HOURS of my life that I will never get back! The incompetence of the employees who tell you one rate and YOU agree but then the rate changes in two subsequent bills! Unbelievable! I asked to hear my recording of what I agreed to for rates and was told those are not kept. I was told today by Guillermo that to terminate it would cost me $100...seems like a bargain. Daisy, who quoted me $176.12 on January 30th is no where to be found on 3/4 or 3/6 and now the bill is $238.74 after last month's was 194.10??? As a customer of nearly 17 years, this is atrocious and I bet something the news channels would LOVE to report!
Also not happy! I am beside myself trying to figure out why my internet payment is going to increase by approximately $24.00 next month. Supposedly I was on a "special" . My question is, "With me paying $24 more what MORE am I going to get? I will have the same service.......but nothing more when I'm paying $24.00 more for the same service?
I am beside myself that Cox charges me 33.00 on my bill for long distance service to Mexico. WTH!! I am not predujice, but this is BS to make me pay this. I don't know anyone in Mexico, and I will never call anyone there. My bill all of the sudden was increased 30.00 more a month and it alerted me. check your bill and see what charges you have, this was in my "premium" package which was for internet and basic phone, which they charged the unlimited long distance 18.00, then unlimited Mexico charges for 33.00. I will defitely be looking a a switch!!!
I have been a Cox customer for 24 years, but that is going to change soon if y'all can't get your act together. What started out as a simple request to have our cable service relocated from one side of our home to the other has turned into a nightmare that I cannot escape. I have placed over 20 calls to customer service, your local techs, etc. and this job is still not complete. We have had delays after delays, work orders closed without the work being done, techs saying they can't find our house and we have to reschedule job. I think every excuse in the book has been used and I can't for the life of me understand how y'all are still in business. For the price I pay for cable TV a technician should have been out the next day. It's been a month and a half and this job is not complete. Praying for answers...................
Not happy with Cox at all! The larger they get, the more expensive they get and the worse the services in our area. Now being charged for a "Movie Pak" which used to be free (and the movies aren't even worth watching). Also, being charged a "Regional Sports Surcharge" for people who have the sports package. I don't have a sports package so why should I pay for others to have one; not a question, a statement. Then there's the "Broadcast Surcharge." Seems to me broadcasting is Cox's responsibility, not mine. No such thing as "high speed internet" in our area and even the local stations constantly "tile" now even though we have a new TV. Cox needs some competition. I've always said that when my Cox bill got higher than my electric bill that it was time for a change. That time has come!
For a communication company they are really poor at their job. Screwed up my bill, dropped me off auto pay and then charged me a penalty for late payment. Called and was dropped twice. Went to chat and was very frustrated getting a straight answer. Looking for a new service.
COX has let there customers down and truly are not able to fix issues within a timely manner I have been through 8 different people and no one can can help. I work from home and my Internet can not be fixed Bc they can not get anyone out to fix a issue on there line
Went through the TS steps. Changed modem changed all the lines to pole still having issues COX has stated that they will try to get to it within 3 months. No one there can provide documentation so that I can pass it on to my management team. Every time I switch to someone new the same story comes up.They refused to address the issue and I guess they hope I will get so frustrated that I will quit calling. I will not. Beware COX will not addrees issues on there own lines and don't see anytime soon that they will do so going forward
unsuccessful calls that get disconnected. call transfers that get disconnected. since having cox services installed in my home for many years now. I have never been able to watch the TV in the main living area. since small devices were installed on all my TV I get the worse reception and channel lineup change. since Wi-Fi was installed in my home while renting cox modem I am unable to stream without interruption. after several calls complaints and contacts to cox I was told they gave me a modem that isn't compatible with the high speed I've been paying for a long time. when I have always asked for a supervisor to address all the unaddressed issues for so long I always get disconnected. this is monthly. lately weekly. customer service says if I want the fast internet I've been paying for I need the proper modem that's compatible. and they said they will charge me $3 more a month for a device they should have given me initially, yet in the meantime I cant get the fast internet I've been paying for without being charged more. I will not sweep this under the rug for the mere principle of this matter. I'm a mom of 6 kids. I do it on my own. you're taking advantage of me. and never make an attempt to correct the matter only further manipulate it to worse care and service. you may not care. but somebody eventually will. and this complaint will be duly noted for corporate.
cox communications in topeka ----- i'm getting flustrated and mad at 110 sw clay in topeka. nobody seems to be able to explain my bill right i've talked to 4 reps 2 have hung up on me. one refused to let me talk to a supervisor all calls should be recorded. my bill is still not straightened out nor completely explained and i have an errounious past due amount. could someone higher up
Any reason I can no longer get in to >50ms games of Call of Duty when I used to all the time @Cox_Comm
@Cox_Comm Now following! Friends in the digital age :)
@Cox_Comm FYI I have the new address. Please DM me
@Cox_Comm hey my Internet isn't working. Can you please verify it for me? Thx!
shared green rm with @JovitaMoore - she prepped for @wsbtv newscast, I wrapped a bit part in @Cox_Comm employee video #nightandday
Save $$$ off @Cox_Comm and live at #OasisRidge!!
@Cox_Comm undisclosed charges are shady biz. Wasted hour with your CS today. Can You say Direct Tv! Unhappy Do you care?
@Cox_Comm and @McAfee PLEASE get it together!
RT @JoOnTheGoTweets: @Cox_Comm We love Cox Omaha! So fun when they partner w/ us for employee appreciation events w/ our #espressobar & #smoothies!