Information, reviews and public commentary for US companies

 

Cox Communications, Inc.

Rating
1.333333
Web
http://www.cox.com
Address
1400 Lake Hearn Dr.
Atlanta, GA
30319
Phone
(404) 843-5000
Twitter IDs
@Cox_Comm
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Bob R. - 14 d 10 h ago

1

For a communication company they are really poor at their job. Screwed up my bill, dropped me off auto pay and then charged me a penalty for late payment. Called and was dropped twice. Went to chat and was very frustrated getting a straight answer. Looking for a new service.

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Jason - 18 d 19 h ago

3

COX has let there customers down and truly are not able to fix issues within a timely manner I have been through 8 different people and no one can can help. I work from home and my Internet can not be fixed Bc they can not get anyone out to fix a issue on there line

Went through the TS steps. Changed modem changed all the lines to pole still having issues COX has stated that they will try to get to it within 3 months. No one there can provide documentation so that I can pass it on to my management team. Every time I switch to someone new the same story comes up.They refused to address the issue and I guess they hope I will get so frustrated that I will quit calling. I will not. Beware COX will not addrees issues on there own lines and don't see anytime soon that they will do so going forward

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marciaevers@aol.com - 37 d 6 h ago

0

unsuccessful calls that get disconnected. call transfers that get disconnected. since having cox services installed in my home for many years now. I have never been able to watch the TV in the main living area. since small devices were installed on all my TV I get the worse reception and channel lineup change. since Wi-Fi was installed in my home while renting cox modem I am unable to stream without interruption. after several calls complaints and contacts to cox I was told they gave me a modem that isn't compatible with the high speed I've been paying for a long time. when I have always asked for a supervisor to address all the unaddressed issues for so long I always get disconnected. this is monthly. lately weekly. customer service says if I want the fast internet I've been paying for I need the proper modem that's compatible. and they said they will charge me $3 more a month for a device they should have given me initially, yet in the meantime I cant get the fast internet I've been paying for without being charged more. I will not sweep this under the rug for the mere principle of this matter. I'm a mom of 6 kids. I do it on my own. you're taking advantage of me. and never make an attempt to correct the matter only further manipulate it to worse care and service. you may not care. but somebody eventually will. and this complaint will be duly noted for corporate.

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edwardwill100 - 151 d 17 h ago

cox communications in topeka ----- i'm getting flustrated and mad at 110 sw clay in topeka. nobody seems to be able to explain my bill right i've talked to 4 reps 2 have hung up on me. one refused to let me talk to a supervisor all calls should be recorded. my bill is still not straightened out nor completely explained and i have an errounious past due amount. could someone higher up

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Neptura - 4 y 183 d ago

Any reason I can no longer get in to >50ms games of Call of Duty when I used to all the time @Cox_Comm

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BWRInc - 4 y 183 d ago

@Cox_Comm Now following! Friends in the digital age :)

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llahnoraa - 4 y 183 d ago

@Cox_Comm FYI I have the new address. Please DM me

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llahnoraa - 4 y 183 d ago

@Cox_Comm hey my Internet isn't working. Can you please verify it for me? Thx!

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toddpr - 4 y 183 d ago

shared green rm with @JovitaMoore - she prepped for @wsbtv newscast, I wrapped a bit part in @Cox_Comm employee video #nightandday

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OasisRidge - 4 y 183 d ago

Save $$$ off @Cox_Comm and live at #OasisRidge!!

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SCeniceros1 - 4 y 183 d ago

@Cox_Comm undisclosed charges are shady biz. Wasted hour with your CS today. Can You say Direct Tv! Unhappy Do you care?

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CourtneyBaumy - 4 y 183 d ago

@Cox_Comm and @McAfee PLEASE get it together!

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CoxCentralHelp - 4 y 183 d ago

RT @JoOnTheGoTweets: @Cox_Comm We love Cox Omaha! So fun when they partner w/ us for employee appreciation events w/ our #espressobar & #smoothies!

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