As a long term friend and customer of Cox Cable I have but one complaint: The incessant clipping of network commercials to insert local commercials or Cox ads. Seems to me the company that brought us such innovations as Contour can find a a way to present local content without breaking network ads in mid-message or mid-sentence. Looks and sound hokey; very un-Cox-like.
Was forced to get phone service through Cox due to recent move. Apt complex wired only for Cox....a huge complex. I formerly received free phone service through century link as a retiree of US West West. Cox tech out on 12/1/17 thought problem resolved,was not. Tech scheduled back out on 12/7/17 between 10:00am and 12:00. No show at 12:30 so called to get an eta. Was told service guy called when he was on his way and call went to voicemail, (not true), also was told that he knocked on door twice, (not true). We live in a controlled access building. Now sitting here waiting again for tech supposedly arriving between 10:00 and 12:00.
The Bell Companies were broke up back in the 80's ruling was they were monopolies. If Cox isn't a monopoly in this situation I don't know what is.
I have been getting the run around since oct 11th. my tv caller id shows area code and phone numbers from all over the u.s. the phone does not ring and when i do pick it up i have a dial tone. I have called some of these numbers and the will say they have not made a call to me. cox 3 tier claims this is spoofing. not true. leaving cox after 21 years because they won,t fix the problem.
I have very bad experience with Cox with it Oklahoma City,Ok. with 001 (hidden)901 acct.no.under the name of my sister Linda Watson.I could not believe the way they talk and treat their customers and when you try to reach upper management to report how their customers are being treat as dirty and just a profit number. They are unreachable as far as wanting to make a official report and complaint.Iam State of Mi.employee that work for four Adm.Judges and know about polices very well. It started when my sister ask me to look at her bill. Then I notice charges and items she say she never requested.Then l when l call them which was a long time to get the right dept. because everyone was saying let us play the blame game with the customer and issues not solved. 1.) Then I notice she had a old box but they yet they were charging for a HD Box .Then they told she would need to ask for the newer one and there will be a $20.00 for that. 2.) Next day we go and set the HD Contour and call the tech.service and because he could not to get it to work we were disconnected.3.) We call again and with another tech. not local and spend three hours trying to get it to work.Afterward I ask to speak to with a Supervisor a Kevin from AL. a big mistake he came on the phone with bad attitude and we was treat us as if we was the bad guy.We still could not get it to work and then I requested a home tech to come to the home because it is a possible that we may have a defective unit and he say with a bad attitude yes it will cost you $75.00 for him to come.I try to explain to him that him or his employee could not fix the problem for the past three hours so that should tell him this problem is out of our control.His reply to us is "do you want the problem fix or not ".I told my sister that Cox does not want your business and you should go with another company.We can be reach at : (hidden). Wow Cox has left a very bad taste in my mouth I would not recommend to my families and friends.
We have been a Cox Cable customer for the past 35 years. The last 2 years have been the worst. We have to call Cox at least once a week for internet, telephone or cable most of the time it's all 3 at once that's inoperable. Every time I call, they want to reset my modem (which is a total waste of time) but they always end with "there is no signal coming thru to your address, we will have to send someone out". Well, sending someone out is the least of my worries. Someone is always at my house repairing our services. They have told us on several t occasions it has to be rewired..well the person before that also claimed they rewired it. How many times can you rewire the same house and still have poor or no service? When they come out everything works fine.for about 2 or 3 days. We pay Cox almost $300 per month and for what? You can't watch TV when you want to, you can be in the middle of conservation on the phone and it just cuts out, internet spins around and around until you just get disgusted and walk away. I have had it with Cox and since they are not doing anything to resolve the problem my next resource was the BBB. I have repeatly asked for Cox to send out a Supervisor or Senior Field Tech and they keep sending either contractors or inexperienced Cox Employees. It's like talking to a robot when you call Cox. They are very polite & apologizes for my inconvenience but I'm not looking for either of those statements. I want the services I pay every month to work. I don't think that's asking too much. They want their payments on time but could care less about customer satisfaction. Here is just an example of one week dealing with Cox: 11/21/2017 - 2 techs came out and said somebody would be out between 24-72 hours because it was a "Plant issue". Well it has been 192 hours and no one has come or called. 11/25/2017 - no internet, no cable, no telephone, no Cox 11/27/2017 - called Cox @5pm spoke with "Kiana" explained my issues questioned why the "Plant issue" had not been resolved. Well she was a very nice lady, (they always are, they just don't help) and she said she would call me back in one hour with an update as to when someone would be out. Well it has been 14 hours and no return call. One month our internet, telephone and cable was out for 4 days straight, they credited us a mere $34!!!! I don't need nice right now, I need RESULTS!!!! Their rates go up but not their service they provide. By the way, I have their Contour System in my home and their commercials are always on TV claiming it's their best service. That hasn't been my experience in over a year. As a matter of fact it's the worst service as far as I'm concerned!!! Any questions contact my daughter Cheryl Thomas-Stewart (who is also listed on the account) @(hidden) (if it's working) or (hidden). Thank you, Joyce Thomas (hidden) (hidden)
On Oct 31 I agreed to a bundled package of internet, cable tv and phone. I was quoted a price of appox $128. On Nov 2 I received an email with a estimated bill of $121. Two weeks later I got a bill for over $500! After speaking to two different customer reps I was assured that the bill would be less than $130 and not to pay anything till I got the bill. This weekend I got an email saying I owed $375. On Sunday I spoke with someone who said they could lower it to $140+. I stated that I was quoted $128 and emailed a quote of $121. They said I would have to talk to someone in loyalty. Today I was on the phone for over 45 minutes with two different people and the best they could do was $136 per month and she gave me a credit for $70+ to help offset the difference. All the people on the phone were kind and tried to be helpful, but sending an email stating $121 and then not honoring it with 5 different phone reps not being to figure out why I got that quote and not being able to honor it is a horrible way to run a business. I am very happy with Cox and as soon as I can find a different way to meet my internet and tv needs I will.
After being a loyal customer for nearly 30 years and a senior of over 70 years old, why cant COX Communications offer a flat senior discount rate. Why do we have to jump through hoops to try to keep our cost down to where we can afford it on our fixed income. Isn't there any compassion for those of us who have worked hard served our country and made sacrifices. Leave a little meat on the bone for us. Please don't dump in junk folder, please read. Have some compassion!!
Dear Mr. Hott,
Hello. Good morning. I am emailing you on the hopes you will share this email with Corporate and those of your peers making channeling decisions.
Recently, as of Nov. 8th, here in North Kingstown, RI, Chiller channel was taken out without a comparable channel about horror/suspense
to replace it. New channels will be added to Cox but I don't want to pay extra for sports packages or Spanish language channels. Why am I paying for those? Cox needs to find a free replacement for Chiller.
This is a very Poor decision on the part of corporate.
-Signed, a 30+ year loyal Cox customer
Sent from my iPad
I am writing because I am not able to get any satisfaction when I call the local Cox.
My story is; I was a customer of Cox in Arizona. I sold my house in Oct. 2016, and packed up my entire house and put it into storage. In January 2017, I received a bill in the amount of $220.00 for rental of the equipment I had had in my home, which was in a storage pod.. When I finally got into my new home in June 2017, I was not going to use Cox as my provider. I returned equipment to the Cox Solution Store on 6/15/2017, and was told that there was additional equipment. I returned the rest on 7/5/2017. I received a check in the amount of $120.00, for the 1st items returned.
The problem is with the 2nd items returned. On 8/27 , I spoke with Ashley, and was told that the request had to be resubmitted and that I should call in 10 days. On 9/28, I was told that the check had been returned for an invalid address. On 10/16 I was told by Pamela in billing the check would be resent to correct address, and that I would receive it in 7-10 days. Today I called again, I did not get the lady's name, and was told that another request would have to be submitted to Corporate. When I asked to speak with a supervisor, none were available.
I have been dealing with since 7/5/2017. That is now 4 months to get a $100.00 check processed by a large corporation. Something is wrong with this picture. Needless to say I am frustrated.
For the past few months I have called Cox to see about making my bill more affordable. I am stuck in a contact with them through April of 2018. When I signed up for their services I was paying around $80 a month. Now my bill has doubled. Every time I call I am told I already have a special package and nothing can be done. Today I was told that I could bring my cable down to economy which would bring my bill to $120.00 a month. I asked about changing my service to internet only and was told that I would have to pay fees for breaking the contract. Okay so really there is no way to make a bill more affordable with Cox. If I can't afford $160 a month what makes them think I can afford the early termination fees? This is the only company that is unbendable in really helping out when they have been called and told more than once that I can't afford this amount. As far as making a payment plan goes, they are not flexible there either. I called today and was told that I would have to call back on the 11th to make a payment plan. They are just ridiculous to deal with. I cannot in recommend Cox based on their inflexible, ridiculous customer service. They need to learn to work with their customers better. Especially when they are being called each month regarding financial difficulties. I have done all I can on my part to make arrangements that would help me. They say they can't. Frustrated describes me right now. I guess I am stuck one way or the other with Cox until this contract is up in April 2018. I will be looking elsewhere at that time.
My irritation with Cox has surpassed way beyond believe. Every time i deal with cox its something new each time with them. every time i call every one is always hateful and definately not helpful which causes me to have a bad attitude as well. i have been with cox over 3 years and within the last year or so the price has gone up 10 times more than what i had start out paying. if you are thinking about getting cox service think twice about it.
I have been a costumer for several years and every time i call, they say I'm on a contact when i have not signed anything and keep raising my bill higher. When i call (804)693-3535, they have an attitude and keep raising my bill and that's not fair nor right to do to people. I even order movie's from time to time so they get more money on top of that. Please look into this because this is not right.
cox sucks and is the worst customer service company out there, hands down. And simple as that.
Disappointed with the move my service process. I've been a loyal cox customer for quite some time now and i just bought a home and decided to continue to use cox. i set my new home with cox service upgraded to contour 2 and all the bells and whistles.the install was good the techs were GREAT however they had to run a temporary line across my back yard and across my neighbors back yard . ( i understand these things happen sometime but i have gotten no follow up.) i call today and find out that its going to be on 11/7. to start the process. i had my install on 10/24 that is almost 3 weeks in which my neighbor is inconvenienced through no fault of there own, having wire going across they're home. to top it all off i still love the service so much that im also looking into adding cox homelife to secure my new home, and i am told that i dont qualify for a package with free equipment and low rate. I feel like my business isnt wanted. what is going to be done to remedie this?
I just received my statement for this month - we live in Kansas. It shows a small increase and the explanation on the back indicates they are raising rates to people that only have internet service with them, but no other services, i.e. phone, TV, etc. So I'm feeling like not only do they not appreciate the business I have given them, but are willing to penalize me for not haven given them more?!
While I've contemplated changing service for a couple days now, I find a payment reminder email in my inbox this morning. I think, oh my gosh, I didn't miss something, did I? So I open it up and I see that they are reminding me that my payment is due in seven days???? Exactly how far in advance of the due date do they expect me to pay them? A due date is exactly that and I don't need a reminder until it is past that date, as it is not late until past that date!
Good grief people! You not only want more money this month, but you want it early too! I need to start shopping for new service ASAP!!!!!!!
Someone there should refrase your commercials. You say if I move anywhere I can bring the Cox connections with me in any state. That is not true because there is no Cox connections in Ohio. Your tV commercials are say where ever people go in any state their Cox connections goes as well well. Need to change your commercials on TV to certain states that can be done not all states have Cover cable hookups.
For everybody out there who are having problems with COX if you have a Roku Stick I was able to get 73 station thru direct TV NOW, no contract, no need to send a technician and for just $35 a month.Some of the stations are Spike,Food Network, ESPN, MLB, FOX SPORTS1, TBS, Discovery Channel, Fox News, MTV, A & E, National Geographic. I'm very happy with this deal as I was able to see the baseball wild card playoff games and divisional playoff games as they are not on network TV. However I have internet service with COX and they are charging me for exceeding data usage.
I am now being charged by COX for exceeding data usage. This is because many of their customers have replaced cable with a streaming device. For now it is an extra $10 for and additional 50 gb and if you exceed that then you are charged another $10. It is very easy to exceed data usage if your constantly streaming. We all know that the $10 charge will be increased on a regular basis if everybody is paying it without complaining to them which everybody should do. It is sad that they have to resort to charging for additional data to make up for lost income. They need to hire some experts that can think outside the box and do what Direct TV is doing which is to make programming available thru the streaming devices that people are using.
I'm on a fixed income as a senior and I was told several times when I signed up for Cox that it was a two-year contract in that my price would not change, after the first year my bill jumped up $40 which was way over my fixed budget, when I called to cancel I had to talk to people and retention department who continually try to persuade me to keep Cox, the first one I had to finally hang up on the second one was just as bad and when I asked him to cancel my Cox by the first of the month out of pure spite and lack of customer service he cancel it the same day. I spent over 45 minutes trying to get to this situation resolved. I made a complaint to the floor supervisor Virginia, if that's really her name I doubt if anything will be done about it, but I'm done with Cox!!!!
AND THE SAME THING HAPPENED TO ME!
I live in Newport Beach, today Sunday Oct. 1, 2017, I was eager to watch the last season home game of the Dodgers on TBS channel 27, part of my basic channel pack. Lo and behold, it was Blacked Out. The first playoff game is Friday (Oct. 6, 2017) on TBS channel 27. Do they (who ever 'they' is) plan on Blacking Out us OC Dodger fans? Tom T.
After 22-23 years of business with this company they are trying to charge me 5 dollars for a service that was an error within their website. I can believe they would ruin a relationship over 5 dollars. See below. Info: Thank you for choosing to chat with us. An agent will be with you shortly. Info: Welcome to Cox Live Chat Support! My name is Alexandra U. and it will be my pleasure to assist you. Alexandra U.: Hello, I hope you're having a good day! How may I assist you today? Robby: I need to view my statement from for the previous month at the previous address Alexandra U.: Alright, let me check your accouunt. Alexandra U.: For security purposes, please verify your account by providing me with the following information: 1. The 10-Digit Phone Number as it is listed on the account. 2. Your full name as it is listed on the account. 3. Your complete home address where the service is located. 4. The four-digit PIN number listed on the account. Alexandra U.: Robby, in order to avoid the disconnection of the chat, I would like to know if you are still with me. Robby: 702-649-XXXXX, Robby Manning, XXXXX Shallow Glen ct Las Vegas NV, XXXXX9, pin XXXXX, Robby: I need the last statement for XXXXX patriot wave st Las Vegas NV XXXXX1 Alexandra U.: Thank you for all the information you have provided. Please wait a moment while I look up your account information. Alexandra U.: Robby, the last statement on the old account is $150.05, this was on August 13th. Robby: right, I need the PDF Robby: I have to expense the charges with my company Alexandra U.: Allow me a moment. Alexandra U.: Robby, If you want I can send you the physical bill for $5.00, or you can ask for the bill on a Cox Store. Robby: are you serious!!!!! Robby: you're going to charge me 5 dollars because your web site failed to carry my statements!!!!! Robby: I need you to e-mail me a PDF copy ASAP Alexandra U.: Robby, I'm really sorry, due to this is an old account, you can not get access to Cox.com and print it. Robby: that is your error Robby: the account is less th oldan one month Robby: less than one month old Robby: you should have never erased the previous account Robby: I should always have access to ALL my statements!!!!! Robby: address shouldn't matter!!!! Alexandra U.: I understand Robby, but I can not get access to the account. Robby: you sure can, its YOUR system Robby: find a manager Robby: you did it the last time I moved!!! Alexandra U.: Robby, a manager will provide you with the same response, if the account has been deleted, we can not get access to the statements. Robby: if the account is deleted then you couldn't have found the previous information you gave me I'm not stupid!! I manage call centers. Data is never gone!!!! Robby: I have access to data for over 20 years ago Robby: so can you Robby: If the cox store can pull it up, so can you!!! Robby: someone needs additional OJT Alexandra U.: Yes, we still have the information, but we can not send you that for free, that's why I suggest going to a Cox Store. Robby: yes you can!!! Robby: you just want to charge me Robby: how about I close all accounts and do with DHL or Direct TV. is that worth 5 bucks!! Robby: you need to find an over ride Robby: see you are lying to me. One text you say the account is deleted, the next text is you have it but can't give it to me unless I pay 5 dollars. I'm saving all these texts for your corporate office Robby: so for your error not saving my statements to YOUR website you want me to pay 5 dollars? Just want to get that for the record Alexandra U.: I'm really sorry Sir if you want transcript the chat, near the bottom of this Chat box there is a plus "+" icon, if you click on it you will have the option to print this chat session or receive it by email. Robby: I understand that. so for your error not saving my statements to YOUR website you want me to pay 5 dollars? Just want to get that for the record Alexandra U.: Sir, I really understand that you are upset by this situation, however, I can not send you online, you will have to pay $5.00, even if you do that on a Cox Store you will be charged. Alexandra U.: I am so sorry that we have not done a better job in assisting you so far. Robby: You have done a poor job! Thanks for nothing. I will be looking for another carrier. Info: The chat transcript will be sent to: (hidden) at the end of your chat. Alexandra U.: Alright Sir, Do you have any other questions I can help you with?
I want to change my entire Communications in my house, ive been a customer of another company that cox bought them out many years back, i had problems with the new email roll put and cant get any info on my phone tools, i spoke to 1 person and told me that i can get classic bur i was on my cell phone, she daid ill call you back in 5 to 10 minutes, well 1 hour later I'm calling back, I got a guy that said he could help me, he sent a note over to the person and tjey sent 1 note nack stating that she will call me in 5 or 10 minute's, I told the guy which i think his name might of been Tim but not, I due have it Wriitten down for my notes and said ive been waiting 1 hour on a 5 minute rerurn call back, i dont have all day, so can i speech to your MANAGER, he said you ready donr need to, I said yes I due, je know maybe I can help you, ((((I NOW REALISE HE WAS TRING TO SAVE ME FROM HIS MANAGER))) I get the MANAGER then get the person that called me in 1 MINUTE of speeching to manager, he said taje her call, now im like why to myself but i did and flashed over to her, she stated grom here on out my manager will handke it all evrrything, im like okay, tjen she said click or flas back over to the manager, i did so and said HELLO , HELLIO HELLO, ANYWHERE HERE, NO ONE SO I FLASHED BACK AND THE LADY IS WHAT ILL CALL HER, both from Baton Rouge Louisiana call center, AND SHE STARES HES ON THE OTHER LINE, FLASH OVER AGAIN, I SAID NO ONES THETE AT ALL, SHE SAID I CAN SEE HIM AND HES WAITING IN THE PHONE, SHES LIKE FLASH OVER, SO I DUE IT AGAIN AND SAY HELLO AND PAUSED AND MOTHING, SO I SAY IT ONCE MORE AND NO ANSWER, SO I FLASH BACK AND STATE TO HER THAT YOUR MANAGER UJEAN ISNT THERE AT ALL. SHE STATES HE IS AND YOU MUST BE HAVING PROBLEMS WITH YOUR PHONE, I SAID THATS FUNNY YPU HEAR ME FINE AND NOT ONE ISSUE WITH ANY OTHER OERSON I SPOKE WITH. SHE'S LIKE TRY THIS LAST TIME HES THERE AND WILL BE THERE, SO I FLASH OVER AND SAY HELLO WITH A PAUSE OF 5 SECONDS AND SAY HELLI AGAIN AND NOW I'M GETTING REAL MAD AND HE COMES IN AND STSYES HELLO IM HERE CAN YOU HEAR ME, IM LIKE WHAT YOU HAVE THE PHONE ON MUTE BECAUSE THERE WASN'T A NOISE FROM THE BACK GROUND LIKE I COULD HEAR WITH OTHER'S, SO HE TALKS AND TELLS ME ITS A UPGRADE AND IM ASKING WHT WE AS CUSTOMERS WEREN'T NOTIFIED, AND HIS ANSWER WAS WE DON'T ANSWER TO YOU, WE DO UPGRADES ALL THE TIME AND PEOPLE WAS NOIFIED BACK IN MARCH, IM LIKE MARCH, YOU WANT ME TO REMEMBER A EMAIL FROM MARCH. I WAS TOLD BY THE GIRL I CAN GO BACK TO CLASSIC EMAIL AND SHE DID IT ON HER PHONE BUT COULDNT GET TO PHONE TOOL'S , HAD TO USE A COMPUTER, IM LIKE MY CELL PHONE IS MY COMPUTER AND IVE BEEN PRINTING MY CALL LOG OUT FOR A LONG TIME UNTIL IT GOT SCREWED UP, THE MANAGER WASNT A NICE PERSON AND HIS NAME IS UJEAN FROM Baton Rouge Louisiana HE SAID TO ME STRAIGHT UP THAT HE WAS TALKING TO A DICKHEAD ON THE PHONE NOW, IM LIKE EXCUSE ME , HES LIKE YOU HEARD ME, IM LIKE THIS CALL ISNT BEING RECORED BECAUSE YOUR A MANAGER AND YOUR HONNA TREAT ME LIKE THIS YOU PIECE OF SHIT, GO FUCK YOUSELF AND I'M CALLING YPUR BOSS SINCE YOU WONT LET ME TALK TO HIM, FUCK YPU AND THE HORSE YOU ROAD IN ON BECAUSE YOUR GONNA BE RIDING A PEDDLE BIKE YOU STUPID M____FUCKER, HE CALLED ME SOME OTHER NAMES TO STOKE MY FIRE AND IF I COULD AFFORD TO FLY DOWN THERE, I WOULD AND TELL HIM TELL ME THIS SHIT TO MY FACE, IM A CUSTOMER OF COX SINCE 1995 BUT MORE 1999 WHEN THEY BOUGHT OUT OUR COMPANY HERE. I WISHED WE STILL HAD THE MOM AND POP SERVICE THAT WE GOT AND I HAVE GRIENDS THAT WORKS FOR COX COMM BECAUSE IT WAS A EASY JOB AFTER SCHOOL MAKING OK MONEY AND WENT FULL TIME AND MADE DECENT MONEY AND GOT FREE TV, EVERY MONTH, I GET 2 MAILORS FROM COX COMMITICATIONS FOR $89.99 A MONTH AND I PAY $215.00 A MONTH, THATS A SLAP ACROSS THE FACE AND HE TOLD ME ITS SPAM MAIL, I LAUGHED AT HIM, I NEVER GOT SPAM MAIL IN MY HOME MAIL BOX FROM THE UNITED STATES POSTAL SERVICE. HE SAID YOU NEVER GOT KFC FLYERS OR SOME OTHER COMPANY THAT YOU DONT USE IN YPUR MAIL. I LAUGHED AGAIN AND SAID, SPAM MAIL IS EHAT YOU GET FOR EMAILS THAT YOU DONT WANT AND ANY MAIL LIKE FLYERS IN THE MAIL ARE FROM STORES THAT SEND FLYERS ONCE A WEEK AND PUT COUPONS IN THEM TO USE AND I CIT THEM OUT TO USE BECAUSE I DUE BUSINESS WITH THEM, YOU CANT BE THAT IGNORANT BUT A MANAGER CALLING ME A DICKHEAD MUST BE THAT IGMORNANT. I'M STILL HEATED OVER IT AND THEN MY PHONE COULDNT MAKE ANY CALLS OUT FOR 1 HOUR OR SO, MY TV GOT STUPID SMALL LOOKING WITH ALL KINDS OG PROGRAMMING LUNES THREW IT BUT NEVER LOST INTERNET, NOW EVERYTIME I COMPLAIN AND GIVE BAD REVIEW'S, I RESET MY INTERNET AT LEAST 10 TOMES IN A MONTH AND I GET HIT ALL DAY WITH R.I. EMERGENCY BROADCAST SYSTEM DURNING ALL PEAK TV SHOWS FOR A WEEK AND THEY ALREADY STARTED THE DAY AGTER. I'LL BE ON THE PHONE WITH SOMEONE ELSE THAT HAS SAME PACKAGE I HAVE AND THEY DONT GET THE EMERGENCY BROADCAST, ITS NO COINCIDENCE. ONLY WHEN I RATE BAD, IF I RATE VERY HIGH THEN NO ISSUE'S. ALSO I PUT IN A VOMOLAINT ABOUT MY WIRES HANGING LOWER THAN ALLOWED BY LAW BECAUSE IT NEEDS TO BE TRIMMED UP FROM ACROSS THE THE ROAD, THE GARBAGE TRUCKS WINT PASS MY HOUSE IF 1 DRIVER IS ON BECAUSE ITS ALL WRAPPED UP IN 200 AMP POWER WIRE THAT CAME OFF THE CABLE WIRES 1ST AND GREW UPWARDS, I ASLO COMPLAINED TO THE POWER COMPANY. THE CIRY HAS BEEN OUT HERE BECAUSE THE GARBAGE COMPANY COMPLAINED TO THEM, ITS THERE CONTRACT. WELL THEY SENT PICKUP TRUCKSVTO PICKUP 6 HOUSES PAST MINE, IF IT RIPS WIRES OFF MY HOUSE, I WILL HOLD ANY AND ALL RESPONIBLE FOR ALL DAMAGES CAUSED TO MY HOME BECAUSE IR WILL GRAP ALL WIRES AND EITHER PULL OFF MY HOME OR BRAKE THE TELEPHONE POLE, ONE OF THE TWO. IFBI COULD GIVE A ZERO THEN A ZERO IT WOULD BE WIRH THESE CUSTOMER'S, IVE ONLY HAVE GOTTEN SOME NICE HELP A FEW TIMES BUT THIS REALLY MADE MY STACK BLOW OFF, YES IM LOOMING TO GO TO YOUR COMPETITORS.
I will be canceling Cox and getting Direct TV.. Cox customer service is garbage the whole company has gone down hill.. I have requested for an in house installer to come out and install my cable 3 different times now and I've had contracted agents come out to install and then say they can't install!! I'm getting Direct TV and if you read all the other comments you should too!! They don't care about their customers they just want you to spend a car payment just to have cable and internet. $200 was my last cable and internet bill. GFYS COX!
I have been having trouble with my Internet service since August and here we are approaching October and I still can't do my work which is done mostly at night or very late evening hours. There are times when the phone service does not work either when the internet is down. There are also times when all COX services are down which makes my wife very unhappy when her cable is down. Recently we have had three Contour 2 boxes replaced and we still have issues. Last night all of my COX services were down again. I feel like I'm just throwing money out of the window. I am a computer and network engineer of 29 yrs plus and was and Auditor of the Quality Process on a National and International level with technical companies to get certified to do business with each other. I wonder what I would have given COX.