Cox is horrible. A technician came out to install new contour and I got old contour and old old remote and he took my good cables I had bought
Service sucks and customer service does not care about anything. told me for my business just deal with the service going down
I was watching my TV and all of the sudden it turned off. I'm so frustrated. I tried to call and of course you are closed but yet someone turned my service off. What makes this more upsetting is I have called your customer service line on Monday and told them I couldn't pay the bill until the following Monday. The customer service rep assured me she can move the due date and it was ok for payment to be made Monday after fathers day. Well today is Friday before fathers day and ot just turned off. I have asked the rep to set up auto draft for that Monday but she said no you dont need to the due date is changed and you can set up online so you wont have to pay the fee with the rep. I asked her multiple times is she sure. She stated yes. And now I'm finding out this is a lie. I need someone to call me right away and fix this issues. I wanted to make the arrangement to not be shut off and I told this to the rep and she assured me I will be ok and to just make the payment the following Monday 3days after the actual due date.
Have been trying since March to get internet service. Now 3 months later no internet and the representative I was working with has gone on maternity leave. Not happy with cox at all.
Can not get anyone to bury the cable. Been trying since April 8. Have called 6 times, tallked to tech support ,customer service & loyalty dept. jest of results.....no one helps nor cares. Each time have to explain nature of call and response is issuing another order to the contracted company that handles that. Cable still laying on top of ground.
This is more of a question than a review. My Contour box was not sending a signal to the TV it is hooked up too. It is sending a signal to the other three boxes in other rooms of the house. After calling the service center and attempting to reset the box twice, a technician was scheduled to come to my house to correct the issue. At this point the customer service office knew the problem was with the Contour box. During the two hour window (between 4 and 6 PM) the technician called (at 4:15 PM) to confirm I was at my residence. After explaining the issue, he stated he had to call his supervisor because he didn't have the equipment to fix the issue on his truck (he didn't have another Contour box). His supervisor called and stated he couldn't get a Contour box to me until the next day. I then called customer service to attempt to elevate the issue to the next level supervisor and was told I could drive to the nearest Cox office and swap out the Contour box myself, which I did (at 6 PM), solving the problem. I have two questions. Why wasn't the repair crew properly equipped to correct my issue if I was able to get a box myself I don't understand why would it have taken them until the next day to get the right equipment. This leads me to my next question, What am I paying for when it comes to service when I provided my own service and corrected the problem myself? I am stating this in a letter to the Cox Corporate office with the hope someone actually takes the time to solve the equipment and logistic problem this company seems to have so this doesn't happen to someone else.
I have Wire down for four days. Can't get Cox to remove it from my yard and my neighbor yard. Got a confirmation number but since I am not an active customer I am thinking it is not a priority. Con #krs7019848
My name is Vera Coleman yes I would like to make a complaint about my bill because my bill when I first started was supposed to be 130 no more than 140 all of a sudden my bills side up to 173 and right now I'm on a fixed income and I wasn't notified that my bill will go up so with that being said I've been trying to talk to someone at corporate and I'm getting the runaround I was supposed to also when I signed up with you guys in 2016 I was supposed to get a gift card for $100 no one has told me why that is I never got the hundred dollar gift card so all I want to know is why is my bill so high and now that I was put into a packet after the year now I have to pay almost $240 to have a disconnection so when I got this packet my daughter told me about it and I thought it was okay the thing to do which I'm starting to see it is not so I appreciate if somebody can give me at area code is (hidden) thank you it would be greatly appreciated
Yup ur bill starts at 173 then 200 the 240 now im up to 322..ive contacted many higher ups and have given them the rating they deserve...even wity the bbb.
Im fed up and tired of arguing for fairness..cox is a rip off and they dont care....soon they will when they get some competition
Your not alone in this. I have been in complaint for the past years that I can't afford their services. They adjust a little and then they raise the cost every few months. Can't find any telephone number to the corporate office and they won't let me speak to a supervisor.
I just spoke to Cox Loyalty Department on May 18, 2018 and agreed upon a price for the next 12 months. I just got the new bill and it is $29 higher than what we agreed upon. I called them and they tell me a day after we agreed to the price they pulled off a discount. They say they do clearly see the notes that detail the price we agreed upon but nothing they can do for me now. The same thing happened a year ago, but the 12month guaranteed pricing lasted for 2 months that time. How does this company get away with making pricing agreements and then not honoring the agreed price.
They did the same thing to me, and they continue to go up every few months and the cost isn't worth it.
I signed up with Cox for HomeLife install. I signed a proposal with the sales person for $1,000. The install was completed, the bill came for $1,400. I have called several times to get this resolved, no result, get a promise to have a supervisor call back, no callbacks. the last suggestion is to contact the sales person, email, phone call after phone call, no call back. I have files a complaint with the FCC, next is the FTC, the BBB, and the Nevada consumer protection.
When will Cox fix the problems we have been having for the past 3 years? How many more years will support tell you to reset the model and cable box? How many more years do we have to call again and they have no record because the previous support person did not update our record?. How many more times are we going to be told that we will be transferred and get a dial tone after several minutes of silence. After more than twenty years as a customer I am now looking for another company that actually provides support and not just an advertising gimmick! I know this will not go anywhere but I will make a screen shot and include it in a letter to Cox Executive Office just to prove my point!
Contacted Cox yesterday for service for a technician to replace my modem, as internet service is unstable. Technician came and indicated there was nothing he could do, as the work order was not set up correctly. I need to make arrangements for my father's funeral and I called Cox 4 times for assistance and no one would assist me with getting service today even under the death of a loved one. Bad way to do business.
My name is Pat Clemente my phone number (hidden) I upgrade to your premium package is the worst service ever had in my life I got my bill I had so many credit to his was not supposed to be charge now they're trying to charge me $60.84 for some BS that they can't understand what's going on and with the supervisor on the phone now guess who put me on hold they never came back I mean I was checking I'm going to cancel the service and be with you 27 years where service I ever had my life since I upgraded I will be leaving Cox believe me
I have had Cox for many years. Never had many problems but until now. I was quoted one price and was told when the bundle would expire I would be notified either on my bill or by e-mail. Never was notified. I called and was treated very rudely. Which was a first. Andrew was the first person I talked to and the Joan. Joan was a sweetheart. The the Sup, Samantha out of Phoenix. Who cared less that I have been a loyal customer for 20 plus years. I am very frustrated with the outcome of this. I am going to change to a different provider. Customers of Cox DO NOT allow them to treat you disrespectful like they did me!
Thought I would try to get my intermittent internet failure resolved this way, since customer care has been useless. I have had intermittent failure, at least 20 times per day, for about a month or more. I have called multiple times, received credits, free upgraded service, numerous technicians in home and out dispatched, and still no fix. I am sick of dealing with it. For the love of everything holy, can someone get this fixed. I have even been escalated to tech twice with the promise of a field tech that works on outside/mainlines contacting me and researching the issue. On first time the ticket was closed and the tech said he came out and all was well. How do I know he never came out you ask? Funny thing. I am a stay at home dad and my wife works from home. Her office window is directly in front of our house, no one ever came on the day we were told but the ticket was closed per tech. Second time, we were promised resolve by tech and rep stated that the field tech would definitely call us even though not coming in the home. I held my breath. The day of the promised service call, nothing. No phone call at all and again no one showed. Still have intermittent failure. Am now definitely looking at the inferior AT&T for service. And, blasting COX on social media. Horrible service and continual lie after lie. My home is new construction as of 1.5 years ago with half direct wire and half WiFi connections. When failure happens, we lose everything. First two techs gave me a bs story that it was the one year old modem that was ironically on the COX recommended list of modems. So, to prove tech wrong, I spent $200 on a new one. Just because I wanted to rub it in his face. Guess what, new modem still has failure. Yet another modem on the COX recommended list. He says switch, I replace switch. Still have failure. Why the hell can this not be fixed? Quit lying to me every time I call. Worst experience ever for my wife who is an executive and working from home.
Dude I'm having the exact same problem. 5 techs, 10 modems, supervisors etc. About done with Cox
I am having the same problem. I have been getting the run around also. I made the mistake of paying twice and then I called to tell them and I am the bad guy. A phone agent yelled at me. " that is your mistake " he said "not mine. ". Oh my gosh they even turned off my service a day early and it isn't over due!!!! I am wait omg on another cable service to come to our area. I work for a very big company and going to tell everyone to avoid this cable company
There is no such thing as customer service with cox. They suck all the way . Kept on the phone forever and then transferred and then the call dropped. This happened several times.
Waiting in the williamsburg va office for over an hour. Service is ridiculous! Two people working and it's always like this!
Why does Cox not provide basic cable, internet and phone service to persons on fixed incomes (Social Security), many of whom find these their only form of entertainment or contact with the outside world, at a fixed-income rate they can afford???
It offends me that Cox is spending so much money on television ads (at least five different ones in my local Phoenix area) and numerous mailings and advertisements to solicit NEW customers, rather than giving their existing customers a more reasonable rate. It seems unreasonable to think that people can afford over $100 a month for their service.
I have been a Cox customer on and off for at least the past 10 years. I have spoken to customer service, escalations, collections, and billing on this issue and I have unable to get it resolved. I am reaching out to you in an attempt to resolve this issue.
In 2011 I was a customer of Cox in Chandler, AZ with TV/Internet service. When I cancelled my service due to moving to a location without Cox service I was contacted by a Cox employee in the area who offered to pick up the Cox cable box that had to be returned. I later was informed that he was a contractor for Cox. He picked up the box and gave me a hand written receipt. Approximately a year later in 2012 I was contacted by a collections agency informing me of a balance of $527 due to unreturned equipment. I still had the receipt so I went to a Cox store in Tempe, AZ to clear up the issue. The employee at the store was given a copy of the receipt and told me that the Cox contractor who picked up the box inverted a couple numbers when he wrote the serial number on the receipt. I was cleared of collections at that time since Cox was satisfied and proof was provided.
In 2014 I was again contacted by a different collections agency and asked to pay $527 for unreturned equipment. I contacted Cox customer service and explained what happened in 2011/2012 and the collection was erased.
In September of 2017 I was contacted by another collections agency and again asked to pay for unreturned equipment... I contacted Cox again and was promised by the employee that this was the last time I would have to deal with this...
Last week, March 2018 I was contacted by Convergent Collections and told that Cox sent them my collection for $527 for unreturned equipment... last Thursday I was on the phone with Cox for 3 hours! Hung up on twice and called a liar by somebody in collections. I escalated the issue last Friday and told was contacted by Karen who informed me that there is no evidence to back up my claims and calling me a liar and I owe Cox for the unreturned equipment...
The equipment was returned as I have explained many times over the years. The issue I'm having now is I am purchasing a home and have $16,000 is escrow that I am in danger of losing thanks to this latest bogus collection! I do not know what to do at this point in time, my credit score which I worked so hard to raise up to buy my first home has dropped 70 points due to this issue... I am not paying for equipment that I returned and proved that I returned many years ago. No loyal customer deserves to be put through what I am being put through. I am a current Cox customer and over the years I have returned equipment 4 different times on different accounts I owned. I don't know what the problem is with this time.
Just received a promotion in the mail addressed to us at our address. It says get the Internet Speed you deserve with A MODEM UPGRADE ON US. Follow instructions at COX.COM/UPGRADEMYMODEM to get your replacement at 'NO ADDITIONAL COST'
We did this and the first thing that pops up is get this modem for $49.95! Guess what? Thats does not equate to "no additional cost".
I called, was transferred 5 times had to explain everything 5 times. They could see that we have a very very old computer modem from Cox but said we did not qualify. One person said that we have to purchase a router to get the free modem upgrade. We called the number on the flyer and it is a fax machine.
What a racket! This company SUCKS! If only they didn't have a monopoly in our area we should have dropped them years ago. We already switched to satellite tv - best decision we ever made!