Information, reviews and public commentary for US companies

 

Cox Communications, Inc.

Rating
0.807018
Web
http://www.cox.com
Address
1400 Lake Hearn Dr.
Atlanta, GA
30319
Phone
(404) 843-5000
Twitter IDs
@Cox_Comm
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John - 2 d 3 m ago

4

Someone there should refrase your commercials. You say if I move anywhere I can bring the Cox connections with me in any state. That is not true because there is no Cox connections in Ohio. Your tV commercials are say where ever people go in any state their Cox connections goes as well well. Need to change your commercials on TV to certain states that can be done not all states have Cover cable hookups.

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JOE - 8 d 4 h ago

0

For everybody out there who are having problems with COX if you have a Roku Stick I was able to get 73 station thru direct TV NOW, no contract, no need to send a technician and for just $35 a month.Some of the stations are Spike,Food Network, ESPN, MLB, FOX SPORTS1, TBS, Discovery Channel, Fox News, MTV, A & E, National Geographic. I'm very happy with this deal as I was able to see the baseball wild card playoff games and divisional playoff games as they are not on network TV. However I have internet service with COX and they are charging me for exceeding data usage.

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Joe - 8 d 5 h ago

0

I am now being charged by COX for exceeding data usage. This is because many of their customers have replaced cable with a streaming device. For now it is an extra $10 for and additional 50 gb and if you exceed that then you are charged another $10. It is very easy to exceed data usage if your constantly streaming. We all know that the $10 charge will be increased on a regular basis if everybody is paying it without complaining to them which everybody should do. It is sad that they have to resort to charging for additional data to make up for lost income. They need to hire some experts that can think outside the box and do what Direct TV is doing which is to make programming available thru the streaming devices that people are using.

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Corrie - 22 d 21 h ago

1

I'm on a fixed income as a senior and I was told several times when I signed up for Cox that it was a two-year contract in that my price would not change, after the first year my bill jumped up $40 which was way over my fixed budget, when I called to cancel I had to talk to people and retention department who continually try to persuade me to keep Cox, the first one I had to finally hang up on the second one was just as bad and when I asked him to cancel my Cox by the first of the month out of pure spite and lack of customer service he cancel it the same day. I spent over 45 minutes trying to get to this situation resolved. I made a complaint to the floor supervisor Virginia, if that's really her name I doubt if anything will be done about it, but I'm done with Cox!!!!

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Denise D. - 15 d 4 h ago

0

AND THE SAME THING HAPPENED TO ME!

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Tom - 17 d ago

4

I live in Newport Beach, today Sunday Oct. 1, 2017, I was eager to watch the last season home game of the Dodgers on TBS channel 27, part of my basic channel pack. Lo and behold, it was Blacked Out. The first playoff game is Friday (Oct. 6, 2017) on TBS channel 27. Do they (who ever 'they' is) plan on Blacking Out us OC Dodger fans? Tom T.

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Robby - 20 d 8 h ago

0

After 22-23 years of business with this company they are trying to charge me 5 dollars for a service that was an error within their website. I can believe they would ruin a relationship over 5 dollars. See below. Info: Thank you for choosing to chat with us. An agent will be with you shortly. Info: Welcome to Cox Live Chat Support! My name is Alexandra U. and it will be my pleasure to assist you. Alexandra U.: Hello, I hope you're having a good day! How may I assist you today? Robby: I need to view my statement from for the previous month at the previous address Alexandra U.: Alright, let me check your accouunt. Alexandra U.: For security purposes, please verify your account by providing me with the following information: 1. The 10-Digit Phone Number as it is listed on the account. 2. Your full name as it is listed on the account. 3. Your complete home address where the service is located. 4. The four-digit PIN number listed on the account. Alexandra U.: Robby, in order to avoid the disconnection of the chat, I would like to know if you are still with me. Robby: 702-649-XXXXX, Robby Manning, XXXXX Shallow Glen ct Las Vegas NV, XXXXX9, pin XXXXX, Robby: I need the last statement for XXXXX patriot wave st Las Vegas NV XXXXX1 Alexandra U.: Thank you for all the information you have provided. Please wait a moment while I look up your account information. Alexandra U.: Robby, the last statement on the old account is $150.05, this was on August 13th. Robby: right, I need the PDF Robby: I have to expense the charges with my company Alexandra U.: Allow me a moment. Alexandra U.: Robby, If you want I can send you the physical bill for $5.00, or you can ask for the bill on a Cox Store. Robby: are you serious!!!!! Robby: you're going to charge me 5 dollars because your web site failed to carry my statements!!!!! Robby: I need you to e-mail me a PDF copy ASAP Alexandra U.: Robby, I'm really sorry, due to this is an old account, you can not get access to Cox.com and print it. Robby: that is your error Robby: the account is less th oldan one month Robby: less than one month old Robby: you should have never erased the previous account Robby: I should always have access to ALL my statements!!!!! Robby: address shouldn't matter!!!! Alexandra U.: I understand Robby, but I can not get access to the account. Robby: you sure can, its YOUR system Robby: find a manager Robby: you did it the last time I moved!!! Alexandra U.: Robby, a manager will provide you with the same response, if the account has been deleted, we can not get access to the statements. Robby: if the account is deleted then you couldn't have found the previous information you gave me I'm not stupid!! I manage call centers. Data is never gone!!!! Robby: I have access to data for over 20 years ago Robby: so can you Robby: If the cox store can pull it up, so can you!!! Robby: someone needs additional OJT Alexandra U.: Yes, we still have the information, but we can not send you that for free, that's why I suggest going to a Cox Store. Robby: yes you can!!! Robby: you just want to charge me Robby: how about I close all accounts and do with DHL or Direct TV. is that worth 5 bucks!! Robby: you need to find an over ride Robby: see you are lying to me. One text you say the account is deleted, the next text is you have it but can't give it to me unless I pay 5 dollars. I'm saving all these texts for your corporate office Robby: so for your error not saving my statements to YOUR website you want me to pay 5 dollars? Just want to get that for the record Alexandra U.: I'm really sorry Sir if you want transcript the chat, near the bottom of this Chat box there is a plus "+" icon, if you click on it you will have the option to print this chat session or receive it by email. Robby: I understand that. so for your error not saving my statements to YOUR website you want me to pay 5 dollars? Just want to get that for the record Alexandra U.: Sir, I really understand that you are upset by this situation, however, I can not send you online, you will have to pay $5.00, even if you do that on a Cox Store you will be charged. Alexandra U.: I am so sorry that we have not done a better job in assisting you so far. Robby: You have done a poor job! Thanks for nothing. I will be looking for another carrier. Info: The chat transcript will be sent to: (hidden) at the end of your chat. Alexandra U.: Alright Sir, Do you have any other questions I can help you with?

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John - 21 d 9 h ago

0

I want to change my entire Communications in my house, ive been a customer of another company that cox bought them out many years back, i had problems with the new email roll put and cant get any info on my phone tools, i spoke to 1 person and told me that i can get classic bur i was on my cell phone, she daid ill call you back in 5 to 10 minutes, well 1 hour later I'm calling back, I got a guy that said he could help me, he sent a note over to the person and tjey sent 1 note nack stating that she will call me in 5 or 10 minute's, I told the guy which i think his name might of been Tim but not, I due have it Wriitten down for my notes and said ive been waiting 1 hour on a 5 minute rerurn call back, i dont have all day, so can i speech to your MANAGER, he said you ready donr need to, I said yes I due, je know maybe I can help you, ((((I NOW REALISE HE WAS TRING TO SAVE ME FROM HIS MANAGER))) I get the MANAGER then get the person that called me in 1 MINUTE of speeching to manager, he said taje her call, now im like why to myself but i did and flashed over to her, she stated grom here on out my manager will handke it all evrrything, im like okay, tjen she said click or flas back over to the manager, i did so and said HELLO , HELLIO HELLO, ANYWHERE HERE, NO ONE SO I FLASHED BACK AND THE LADY IS WHAT ILL CALL HER, both from Baton Rouge Louisiana call center, AND SHE STARES HES ON THE OTHER LINE, FLASH OVER AGAIN, I SAID NO ONES THETE AT ALL, SHE SAID I CAN SEE HIM AND HES WAITING IN THE PHONE, SHES LIKE FLASH OVER, SO I DUE IT AGAIN AND SAY HELLO AND PAUSED AND MOTHING, SO I SAY IT ONCE MORE AND NO ANSWER, SO I FLASH BACK AND STATE TO HER THAT YOUR MANAGER UJEAN ISNT THERE AT ALL. SHE STATES HE IS AND YOU MUST BE HAVING PROBLEMS WITH YOUR PHONE, I SAID THATS FUNNY YPU HEAR ME FINE AND NOT ONE ISSUE WITH ANY OTHER OERSON I SPOKE WITH. SHE'S LIKE TRY THIS LAST TIME HES THERE AND WILL BE THERE, SO I FLASH OVER AND SAY HELLO WITH A PAUSE OF 5 SECONDS AND SAY HELLI AGAIN AND NOW I'M GETTING REAL MAD AND HE COMES IN AND STSYES HELLO IM HERE CAN YOU HEAR ME, IM LIKE WHAT YOU HAVE THE PHONE ON MUTE BECAUSE THERE WASN'T A NOISE FROM THE BACK GROUND LIKE I COULD HEAR WITH OTHER'S, SO HE TALKS AND TELLS ME ITS A UPGRADE AND IM ASKING WHT WE AS CUSTOMERS WEREN'T NOTIFIED, AND HIS ANSWER WAS WE DON'T ANSWER TO YOU, WE DO UPGRADES ALL THE TIME AND PEOPLE WAS NOIFIED BACK IN MARCH, IM LIKE MARCH, YOU WANT ME TO REMEMBER A EMAIL FROM MARCH. I WAS TOLD BY THE GIRL I CAN GO BACK TO CLASSIC EMAIL AND SHE DID IT ON HER PHONE BUT COULDNT GET TO PHONE TOOL'S , HAD TO USE A COMPUTER, IM LIKE MY CELL PHONE IS MY COMPUTER AND IVE BEEN PRINTING MY CALL LOG OUT FOR A LONG TIME UNTIL IT GOT SCREWED UP, THE MANAGER WASNT A NICE PERSON AND HIS NAME IS UJEAN FROM Baton Rouge Louisiana HE SAID TO ME STRAIGHT UP THAT HE WAS TALKING TO A DICKHEAD ON THE PHONE NOW, IM LIKE EXCUSE ME , HES LIKE YOU HEARD ME, IM LIKE THIS CALL ISNT BEING RECORED BECAUSE YOUR A MANAGER AND YOUR HONNA TREAT ME LIKE THIS YOU PIECE OF SHIT, GO FUCK YOUSELF AND I'M CALLING YPUR BOSS SINCE YOU WONT LET ME TALK TO HIM, FUCK YPU AND THE HORSE YOU ROAD IN ON BECAUSE YOUR GONNA BE RIDING A PEDDLE BIKE YOU STUPID M____FUCKER, HE CALLED ME SOME OTHER NAMES TO STOKE MY FIRE AND IF I COULD AFFORD TO FLY DOWN THERE, I WOULD AND TELL HIM TELL ME THIS SHIT TO MY FACE, IM A CUSTOMER OF COX SINCE 1995 BUT MORE 1999 WHEN THEY BOUGHT OUT OUR COMPANY HERE. I WISHED WE STILL HAD THE MOM AND POP SERVICE THAT WE GOT AND I HAVE GRIENDS THAT WORKS FOR COX COMM BECAUSE IT WAS A EASY JOB AFTER SCHOOL MAKING OK MONEY AND WENT FULL TIME AND MADE DECENT MONEY AND GOT FREE TV, EVERY MONTH, I GET 2 MAILORS FROM COX COMMITICATIONS FOR $89.99 A MONTH AND I PAY $215.00 A MONTH, THATS A SLAP ACROSS THE FACE AND HE TOLD ME ITS SPAM MAIL, I LAUGHED AT HIM, I NEVER GOT SPAM MAIL IN MY HOME MAIL BOX FROM THE UNITED STATES POSTAL SERVICE. HE SAID YOU NEVER GOT KFC FLYERS OR SOME OTHER COMPANY THAT YOU DONT USE IN YPUR MAIL. I LAUGHED AGAIN AND SAID, SPAM MAIL IS EHAT YOU GET FOR EMAILS THAT YOU DONT WANT AND ANY MAIL LIKE FLYERS IN THE MAIL ARE FROM STORES THAT SEND FLYERS ONCE A WEEK AND PUT COUPONS IN THEM TO USE AND I CIT THEM OUT TO USE BECAUSE I DUE BUSINESS WITH THEM, YOU CANT BE THAT IGNORANT BUT A MANAGER CALLING ME A DICKHEAD MUST BE THAT IGMORNANT. I'M STILL HEATED OVER IT AND THEN MY PHONE COULDNT MAKE ANY CALLS OUT FOR 1 HOUR OR SO, MY TV GOT STUPID SMALL LOOKING WITH ALL KINDS OG PROGRAMMING LUNES THREW IT BUT NEVER LOST INTERNET, NOW EVERYTIME I COMPLAIN AND GIVE BAD REVIEW'S, I RESET MY INTERNET AT LEAST 10 TOMES IN A MONTH AND I GET HIT ALL DAY WITH R.I. EMERGENCY BROADCAST SYSTEM DURNING ALL PEAK TV SHOWS FOR A WEEK AND THEY ALREADY STARTED THE DAY AGTER. I'LL BE ON THE PHONE WITH SOMEONE ELSE THAT HAS SAME PACKAGE I HAVE AND THEY DONT GET THE EMERGENCY BROADCAST, ITS NO COINCIDENCE. ONLY WHEN I RATE BAD, IF I RATE VERY HIGH THEN NO ISSUE'S. ALSO I PUT IN A VOMOLAINT ABOUT MY WIRES HANGING LOWER THAN ALLOWED BY LAW BECAUSE IT NEEDS TO BE TRIMMED UP FROM ACROSS THE THE ROAD, THE GARBAGE TRUCKS WINT PASS MY HOUSE IF 1 DRIVER IS ON BECAUSE ITS ALL WRAPPED UP IN 200 AMP POWER WIRE THAT CAME OFF THE CABLE WIRES 1ST AND GREW UPWARDS, I ASLO COMPLAINED TO THE POWER COMPANY. THE CIRY HAS BEEN OUT HERE BECAUSE THE GARBAGE COMPANY COMPLAINED TO THEM, ITS THERE CONTRACT. WELL THEY SENT PICKUP TRUCKSVTO PICKUP 6 HOUSES PAST MINE, IF IT RIPS WIRES OFF MY HOUSE, I WILL HOLD ANY AND ALL RESPONIBLE FOR ALL DAMAGES CAUSED TO MY HOME BECAUSE IR WILL GRAP ALL WIRES AND EITHER PULL OFF MY HOME OR BRAKE THE TELEPHONE POLE, ONE OF THE TWO. IFBI COULD GIVE A ZERO THEN A ZERO IT WOULD BE WIRH THESE CUSTOMER'S, IVE ONLY HAVE GOTTEN SOME NICE HELP A FEW TIMES BUT THIS REALLY MADE MY STACK BLOW OFF, YES IM LOOMING TO GO TO YOUR COMPETITORS.

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Mr. Mahler - 25 d 5 h ago

0

I will be canceling Cox and getting Direct TV.. Cox customer service is garbage the whole company has gone down hill.. I have requested for an in house installer to come out and install my cable 3 different times now and I've had contracted agents come out to install and then say they can't install!! I'm getting Direct TV and if you read all the other comments you should too!! They don't care about their customers they just want you to spend a car payment just to have cable and internet. $200 was my last cable and internet bill. GFYS COX!

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Elizandro Hernandez - 26 d 5 h ago

0

I have been having trouble with my Internet service since August and here we are approaching October and I still can't do my work which is done mostly at night or very late evening hours. There are times when the phone service does not work either when the internet is down. There are also times when all COX services are down which makes my wife very unhappy when her cable is down. Recently we have had three Contour 2 boxes replaced and we still have issues. Last night all of my COX services were down again. I feel like I'm just throwing money out of the window. I am a computer and network engineer of 29 yrs plus and was and Auditor of the Quality Process on a National and International level with technical companies to get certified to do business with each other. I wonder what I would have given COX.

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Dolores Levet - 29 d 5 h ago

0

Ripoff, ripoff, ripoff. Cox tells you free installation and when you get your bill they charge you hundreds in installation charges. Attorney General really needs to get involved.

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Joe Stalin - 39 d 10 h ago

0

Cancelling an appointment is a nightmare, I'll never do it again. Phone numbers change, a menu selection that goes nowhere, an announcement about a pay per view program that I am not interested in, and after listening for 1 minute, ends by saying press [a key] to hear this again. Next time, your tech guy can come out here and discover no one is home because my time is worth something also.

Please send this message to the top of the food chain

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Anonymous - 49 d 11 h ago

0

I have had nothing but trouble with my bill and my services since the day I set this up I've only been with them for maybe 3 months and I have to call every single month to get something fixed or credited or handled on my account and some of the customer services Representatives are very very rude and it's their job that they signed on to to listen to the customers complaints and be there to try to fix them not be rude to us I have had nothing but trouble with my bill and my services his today I set this up I've only been with them for maybe 3 months and I have to call every single month to get something fixed or credited or handled on my account and some of the customer services representatives are very very rude and it third job that they signed on to to listen to the customer complaint and be there to try to fix them not be rude to us we're calling to ask them questions on what's wrong with our bill they're the ones that can explain it to us and then they want to be rude so very very unsatisfied finding different Services very soon.

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Anonymous - 42 d 4 h ago

0

They will let you die before helping you!

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Gary Baker - 54 d 7 h ago

0

Been dealing with service issues since 12/2016. Escalation team became involved in 8/2017,

what a joke more more more run around and misstatements.

IF YOU HAVE A CHOICE STAY AWAY FROM COX

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Vilen Kazaryan - 56 d 4 h ago

0

Horrible cancellation department team. Nancy is the one who was handling my call and instead of explaining why Cox decided to charge for the amount of data, she said that COX always has been charging for data. She went on and on trying to make me feel stupid. Even though I would considered keeping COX services, after speaking with this agent I realized that she ended my debates on cancelling or not. Too bad that COX hires mean and unprofessional people. They shooting themselves in the foot. Nancy, I feel very sorry for you. A happy person would never become nasty like you.

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Anonymous - 60 d 14 h ago

0

Maybe they have horrible customer service because it seems many of them think and act alike. Derrick Turner is a senior integration engineer at Cox Communications Inc. For a little over 13 years now. He's an extremely frequent alcohol and drug abuser. He's been under investigation for a few years now, yet he still employed at Cox. His performance and production at work has not been meticulous. Maybe, it's people like him that are making your services intolerable. Frustrating you all. Their frequent random drug test doesn't seem to affect him at all.

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daniel volsteadt - 65 d 7 h ago

0

some fucking idiot decided that they would just change everything with no notice or instructions for using the changes.i was told that no one is responsible?????what kind of piece of shit company have you become???is there someone who doesnt have their head up their ass?????? or have trouble finding their way to work????? how the hgell did anyone hire you ????? fucking idiots!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Flagged for review. 
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Mr. Carey - 73 d 40 s ago

1

Congratulations to keith an exprerienced employee with cox comunications tech support team on August 6 2017 he was knowledge enough to about a cable tv issue I had been having for 2 months other team members my personal opinion are inexperienced team players that should bring note pads with them and take notes while at work

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Darnell carey - 73 d ago

3

Congratulations go out Keith very knowledgeable about technical support (for cable tv) after 3! Consecutive calls to cox communications this gentleman corrected the problem the calls 1 on August 2,through August 4 2017.!! Please hire more person that have the experience like Keith respectvity Darnell Carey for further question my email address is (hidden)

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Diane Denison - 88 d 5 h ago

5

I would like to commend James and Chris for fixing my internet problems. The only thing they could not fix was my security McAfee but they told me I would have to take it to a Tech to have the operating system reinstalled. They worked very hard! They are a credit to Cox!! I'm just not too happy that I have to spend money to do what they suggested. Chris did put Malaware on my computer.

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Honest Citizen - 90 d 35 m ago

0

Cox is trying to collect fraudulant charges from a fake balance due made after you cancel service wih cox. They send it to a collection agency and do not tell which company is collecting or a contact #. The agency reports it to the credit bureaues. There is no contact # for them eirher. Customer may not find out unless a credit report is requested. I found out only because an alert from a credit monitoring company that i needed for another problem. They dont send you notce about any of it either in the mail..Cox are Crooks

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Honest Cutizen - 90 d 5 h ago

0

Cox is desperate, because they have overcharged every customer underhandedly and customers know it. They have made up charges years later for what they call an outstanding debt that they made up and it appears years later on your credit report wihout any notice from Cox or The collection agency. They dont tell you who the charges came from or a phone # to call to find out. The collection agency gives you their name and no # to contact them either. NOTHING IS SENT THROUGH THE MAIL EITHER. I FOUND OUT IT WAS ON MY REPORT THROUGH A COMPANY THAT MONITORS MY CREDIT REPORT. AS AN ALERT. COX NEEDS TO STOP RIPPiNG PEOPLE OFF. BE AWARE.

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SHEMEKA - 90 d 6 h ago

0

COX CABLE IS HORRIBLE. WE HAD A TECHNICIAN COME OUT TO HOOK UP A CABLE LINE A HE SAID IT WAS TO HOT IN THE ATTIC SO HE WASN'T DOING THE JOB AND WE WOULD HAVE TO SCHEDULE THE JOB FROM 8 TO 10

PRETTY SAD IF WE SAID WE COULDN'T PAY THE BILL BECAUSE ITS TO HOT THE WOULD DISCONNECT US IN A HOT SECOND.

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Laurie morgan - 92 d 11 h ago

0

I would like a meme er from the corporate office to contact me immediately!!!! I have talked to billing and customer service several times over the last couple of weeks and I was told by 3 different supervisors that my bill would be fixed and since then it has gone from 200 to 300 now it's saying I owe 600 dollars!!!!!! I do. It want to speak with customer service I have spent over 10 hours combined speaking with differant representatives and have gotten. I where I have also sat on hold for hours to be told that the supervisor doesn't want to get on the phone!!!!

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