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Delta Air Lines

Rating
2.767327
Web
http://www.delta.com
Address
1030 Delta Blvd.
Atlanta, GA
30320
Contact
Ed Bastian
Role
CEO
Phone
(404) 715-2600
Fax
(404) 715-5042
Employees
80,000
Twitter IDs
@Delta
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Anonymous - 6 d 5 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs.

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

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Anonymous - 6 d 24 h ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was fullutyydxf

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Anonymous - 6 d ago

I work very hard for my earnings. As I'm sure most people do. But I decided. I decided today to continue to work even harder for my food every once and a while. Instead of going to your store, I will meal-plan. I will buy everything bulk- WAY cheaper- ELSEWHERE. I might go to GE in a pinch. And if I decide to use the self check out- I will have an employee come over and check me out. PERIOD. How dare you only open a couple lanes with people while others maintain the self check outs. The mistakes these machines are making can be avoided by putting a human there. So, the one with all the passwords, bar codes and keys WILL be my next cashier. FOREVER. I vow to only use your stores in desp

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Anonymous - 5 d 6 h ago

Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me an

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Anonymous - 5 d 21 h ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was fullutyydxf. ., .,., ., .,

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Anonymous - 5 d 21 h ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why the.,, ., .,y came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was fullutyydxf

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Anonymous - 5 d 21 h ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was fullutyydxf.. ,., ., ., ., .,

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Anonymous - 5 d 21 h ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was fullutyydxf.,. ,., .,

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Anonymous - 5 d 21 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokespers,.,. , , -0- 0-0

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Anonymous - 5 d 21 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be., .,., supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokespers

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Anonymous - 5 d 21 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokespers., ., .,. , 90askjaksja

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Anonymous - 5 d 21 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokespers, ., ., ,

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Anonymous - 4 d 22 h ago

My wife and I recently flew from Sarasota Florida to New York 's La Guardia Airport. It was a terrific flight and what helped meke it even better than arriving early and flown smoothly bny great pilots, was the cabin work by a gentleman named Andre Hytower. He was just brilliant and made us feel like the two most important people in the world. He also loved playing with the little kids and making them smile and laugh like crazy. . . ..

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Raquel & Lear Levin - 4 d 22 h ago

5

My wife and I recently flew from Sarasota Florida to New York 's La Guardia Airport. It was a terrific flight and what helped meke it even better than arriving early and flown smoothly bny great pilots, was the cabin work by a gentleman named Andre Hytower. He was just brilliant and made us feel like the two most important people in the world. He also loved playing with the little kids and making them smile and laugh like crazy. You are very lucky to have him on your crew.

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Anonymous - 6 d 5 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs.

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

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Anonymous - 6 d 24 h ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was fullutyydxf

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Anonymous - 6 d ago

I work very hard for my earnings. As I'm sure most people do. But I decided. I decided today to continue to work even harder for my food every once and a while. Instead of going to your store, I will meal-plan. I will buy everything bulk- WAY cheaper- ELSEWHERE. I might go to GE in a pinch. And if I decide to use the self check out- I will have an employee come over and check me out. PERIOD. How dare you only open a couple lanes with people while others maintain the self check outs. The mistakes these machines are making can be avoided by putting a human there. So, the one with all the passwords, bar codes and keys WILL be my next cashier. FOREVER. I vow to only use your stores in desp

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Anonymous - 5 d 6 h ago

Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me an

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Anonymous - 5 d 21 h ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was fullutyydxf. ., .,., ., .,

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Anonymous - 5 d 21 h ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why the.,, ., .,y came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was fullutyydxf

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Anonymous - 5 d 21 h ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was fullutyydxf.. ,., ., ., ., .,

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Anonymous - 5 d 21 h ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was fullutyydxf.,. ,., .,

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Anonymous - 5 d 21 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokespers,.,. , , -0- 0-0

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Anonymous - 5 d 21 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be., .,., supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokespers

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Anonymous - 5 d 21 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokespers., ., .,. , 90askjaksja

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Anonymous - 5 d 21 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokespers, ., ., ,

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Anonymous - 4 d 22 h ago

My wife and I recently flew from Sarasota Florida to New York 's La Guardia Airport. It was a terrific flight and what helped meke it even better than arriving early and flown smoothly bny great pilots, was the cabin work by a gentleman named Andre Hytower. He was just brilliant and made us feel like the two most important people in the world. He also loved playing with the little kids and making them smile and laugh like crazy. . . ..

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Anonymous - 15 d ago

(SPAM)

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Anonymous - 12 d 6 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokesperson remarked on, as I recall, 'Compassion and Kindness' Those are just empty, meaningless words. I know better now....

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troll - 12 d 23 m ago

LOL SUCKS

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Anonymous - 10 d 6 h ago

RE: BOI to ATL non stop

I want to thank Delta for bringing the non stop flight from BOI to ATL starting on July 6th.

But I have to inquire why you set the departure time at 1:00pm.

with an arrival at 6:55pm.

I will not make any connections to the destinations that I fly to - GSO and CHA.;

without a terrible layover or next day departure.

I know you want this new flight to be successful but alas that is already in doubt.

Please, Please reconsider the departure time out of BOI to ATL... . .

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Anonymous - 8 d 6 h ago

I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy.

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Anonymous - 8 d ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokesperson remarked on, as I recall, 'Compassion and Kindness' Those are just empty, meaningless words. I know bette

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Anonymous - 7 d 7 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokesperson remarked on, as I recall, 'Compassion and Kindness' Those are just empty, meaningless words. I know better now..... .

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Anonymous - 6 d 18 h ago

had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokesperson remarked on, as I recall, 'Compassion and Kindness' Those are just empty, meaningless words. I know better now..

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Anonymous - 5 d 21 h ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was fullutyydxf., .,., ., - - -

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Anonymous - 5 d 21 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokespers., ., , .. ,. ,. ,. ,. ,

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Anonymous - 6 d 5 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs.

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

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Anonymous - 6 d 24 h ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was fullutyydxf

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Anonymous - 6 d ago

I work very hard for my earnings. As I'm sure most people do. But I decided. I decided today to continue to work even harder for my food every once and a while. Instead of going to your store, I will meal-plan. I will buy everything bulk- WAY cheaper- ELSEWHERE. I might go to GE in a pinch. And if I decide to use the self check out- I will have an employee come over and check me out. PERIOD. How dare you only open a couple lanes with people while others maintain the self check outs. The mistakes these machines are making can be avoided by putting a human there. So, the one with all the passwords, bar codes and keys WILL be my next cashier. FOREVER. I vow to only use your stores in desp

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Anonymous - 5 d 6 h ago

Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me an

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Anonymous - 5 d 21 h ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was fullutyydxf. ., .,., ., .,

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Anonymous - 5 d 21 h ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why the.,, ., .,y came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was fullutyydxf

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Anonymous - 5 d 21 h ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was fullutyydxf.. ,., ., ., ., .,

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Anonymous - 5 d 21 h ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was fullutyydxf.,. ,., .,

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Anonymous - 5 d 21 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokespers,.,. , , -0- 0-0

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Anonymous - 5 d 21 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be., .,., supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokespers

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Anonymous - 5 d 21 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokespers., ., .,. , 90askjaksja

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Anonymous - 5 d 21 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was full to the last seat. I suspect, some people who maybe wanted to get on that flight may not have as they kept referring to the 'standby list' . Again- the irony, my scheduled seat could have been freed for someone who wanted and/or needed it. There was a fork in the road yesterday and Delta had an opportunity to leave me with a positive customer experience, that I would have shared with others thus positive marketing for Delta. However, because your agent was so bent on charging me $75, ignoring everything else, the end result- I spent the next 2 hours lamenting my infuriatingly, pitiful Delta customer experience to other people sitting at my gate. I shared it with my friends on my phone as I had nothing else to do during these wasted 2 hours. I shared the story with passengers on my flight and they listened and had the same reaction - one of disbelief and disgust. Coincidentally , I made the same trip last month, but flew Southwest airlines. My flight then had problems with mechanical failure and resulted in a 7 hour flight journey turning into 15 hours. However, Southwest went out of their way to try to remedy and be supportive in every manner. Their agents were kind , supportive and bent over backwards the help us all. Despite my prolonged flight, I arrived home late but feeling really positive about Southwest. With Delta, I arrived as scheduled on my designated flight but your airline and representatives have soured my impression of Delta indefinitely. Prior to my career as a Medical Director, I was a Director of Marketing in New York. I believe strongly in the power of feedback and online reviews. I will be leaving a review in Trip Advisor and also in Skytrax and any other online survey where I can provide feedback. I will also be sending my feedback in a letter to your president, Mr. Edward Bastian. Delta's flight video monitor spokespers, ., ., ,

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Anonymous - 4 d 22 h ago

My wife and I recently flew from Sarasota Florida to New York 's La Guardia Airport. It was a terrific flight and what helped meke it even better than arriving early and flown smoothly bny great pilots, was the cabin work by a gentleman named Andre Hytower. He was just brilliant and made us feel like the two most important people in the world. He also loved playing with the little kids and making them smile and laugh like crazy. . . ..

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Anonymous - 6 d 5 h ago

I had a flight from Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs.

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines_H-E-A-D-Q-U-A-R-T-E-R-S-+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

Delta Air Lines:::PHONE;;NUMBER;;;+1(8):(8):(8)_(2)(3)(4)_(2'9'9'9)_

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Anonymous - 5 d 21 h ago

om Cancun to Pittsburgh connecting through Atlanta yesterday. On my first flight, an entire cup of coffee was spilled on my lap after the passenger sitting next to me was bumped by the flight attendant and spilled her coffee. I accept accidents happen and I managed as best I could despite being wet and sticky. I shrugged this off and hurried to immigration/ customs. I have global entry and only had carry-on luggage and saw that there was a 2 hour earlier flight on Delta (15699) that would allow me to get home sooner, out of my sticky clothes and permit me to surprise my 8 year old son by getting to his swim competition in time. From online, it appeared there were over 20 seats open in the main cabin. I stopped at the delta baggage desk right after Customs and asked if this was possible and they said yes but that I had to run up to the gate since it was already boarding. I did just that- I ran! I got myself from the F concourse to the B concourse, Gate 5 and the area was clear, the gate was open for another 5 minutes and was staffed by an agent named, Leroy. I had to rest for 30 seconds just to catch my breath. I explained to Leroy what the Delta agents had told me to do. His response- was flat and dismissive "Are you a Delta Platinum member?" "Are you A Delta Gold Member?" I said no to both queries. His next response " Well then you will have to pay $75 for a ticket change." I explained that the representatives had indicated this would not be a problem as there were so many seats open- I was already travelling on Delta and normally this flight would not be available to me book as the time between flights is too small to be permitted to book during the initial reservation . I explained how my clothes were now sticky as a result of the coffee being spilled on me. I explained about my 8 year old and wanting to get home. None of this mattered. I was nobody to Leroy. My impression after this- Delta only cares about you if you are a Platinum or Gold member.( Ironically- I had considered, an hour earlier while in flight, applying for the platinum card as my husband sits on the American Board of Plastic Surgeons and flies often for board meetings. Suffice to say- I will stick with my existing airline credit cards and skip Delta's card as I do not see myself electively travelling on Delta in the future). I begged Leroy to call a supervisor- he did but he dawdled and the gate was just 2 minutes from closing. I watched painfully as the door closed and the plane took off and Leroy didn't care. There was no empathy, no compassion. Nothing. I cried tearfully only out of anger. I couldn't believe that this Delta agent would let me stand there, bag in hand, knowing he could have been kind and allowed me to see my family earlier, see my son compete and offset my unfortunate 'coffee in the lap' experience. I couldn't believe that he let me sit there knowing how many seats were empty on that flight just to make a point -pay the $75 or wait without reason. I went to Delta customer service desk because I was so beside myself at this experience and wanted to give feedback. I spoke to Martha there. Then she called a supervisor, Cheryl who spoke to me on the phone and said some supervisors in red coats would come up and speak to me. Three red coat supervisors came and all seemed to agree that this was not handled well but all seemed to have an 'Oh, well' attitude. They said Leroy called someone but that person was busy. In the end,

I'm not entirely sure why they came to speak to me as they did nothing to remedy the situation as I stood their frustrated, angry, sad and sticky. I'm not oblivious to the fact that Leroy likely could have taken care of me but opted to divert the effort under the auspices of 'calling someone'. I can't tell you the disdain and disgust I felt for Delta yesterday. Your agent had an opportunity to create good will with me and arbitrarily chose to do nothing. When I got on my scheduled flight 2 hours later- the flight was fullutyydxf. .,. , ., ii

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