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Delta Air Lines

Rating
2.744311
Web
http://www.delta.com
Address
1030 Delta Blvd.
Atlanta, GA
30320
Contact
Ed Bastian
Role
CEO
Phone
(404) 715-2600
Fax
(404) 715-5042
Employees
80,000
Twitter IDs
@Delta
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Anonymous - 10 d 4 h ago

Today my grandson (age ten) flew home on Delta as an unaccompanied minor. When we arrived at the airport we confirmed he was on his flight, and given passes so that we might be waiting for him at his gate. We arrived at his gate, but when we checked we were told his gate had moved from C13 to C16. (This should have been our first clue something was amiss, as we'd first been directed to gate C12.) So we went across the way to await him at gate C16.

Delta _headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.

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Nemian P - 6 d 4 h ago

4

We recently had a layover at the Salt Lake City airport. While at SLC we met Merriann Irish, a Delta Sky employee. She educated us on several Delta Rewards plans. Because of Merriane we applied for a Delta credit card, the application would not accept her Rep # E719...

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Anonymous - 5 d ago

sister's wedding. My flight landed at 3:30 PM my bags were sent to FLL. I went to the baggage office and asked if they would put my bag on another flight and send it back to me at ATL. I was told that I could either fly to FLL and get my own bag or pay FedEx or UPS to have it shipped to my home. My sister's wedding was on 9/29/19 I had no clothes. I asked for the manger. She was extremely rude and refused to do anything to help me. I then started crying. I was willing to pay to get my bag on another flight back to ATL and still no help. I then went to my hotel and called Delta, hoping to get another representative that would help. I was told the same thing. I missed my sister's rehearsal d

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Lori butler - 2 d ago

3

mentioned we may not make our connecting Flight 44 to Dublin departing at JFK 9:50pm. When we finally arrived at JFK, the Delta gate representative told us to run to gate B20 because our plane to Dublin was delayed and we would make the flight. The Delta representative told us he would call the plane and ask the plane to wait. We were overjoyed! Even with the delayed start, our dream vacation was awaiting

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Lori Butler - 2 d ago

0

Delta Callus to the Hardships of Senior Travelers - F8J9HI

As senior citizens on a limited income, we saved a lifetime for our trip to Ireland, but, Delta has taken from us that which cannot be replaced, an entire day of our dream vacation in Ireland.

We arrived happy and excited at the Pittsburgh International Airport on Thursday, October 3rd ready for our 5:26pm flight to JFK and the beginning of our once-in-a-lifetime trip to Ireland. Once boarded, we sat on the plane for some time and then were told to depart the plane due to a mechanical failure. Towards the end of the flight to JFK, a stewardess mentioned we may not make our connecting Flight 44 to Dublin departing at JFK 9:50pm. When we finally arrived at JFK, the Delta gate representative told us to run to gate B20 because our plane to Dublin was delayed and we would make the flight. The Delta representative told us he would call the plane and ask the plane to wait. We were overjoyed! Even with the delayed start, our dream vacation was awaiting us! We ran as fast as we could across the entire length of the airport to get to gate B20. This was a difficult task as since myself and my brother-in-law have ankle prosthesis, but as you know, excitement about a vacation can give you energy! Unfortunately, when we arrived at gate B20 there was no gate attendant and we were told at a Delta desk nearby that the plane was gone.

We were in complete shock. Why was the plane not held for us? Clearly Delta had opportunities to inform the plane to wait, first when the stewardess (who should have called ahead or helped us deplane first in an attempt to make the flight) informed me that we may not make the plane and then when we arrived at the airport and the plane was still delayed. In the end we missed our connecting flight to Dublin by a mere 10 minutes. The experience with Delta managed to take away something we longed and dreamed a lifetime for - an irreplaceable day in Ireland. A day we will never get back - a day missed out of our lifetime dream that cannot be replaced and will never come again. Instead, we had a stressful night, arriving at the layover hotel at 2:30am and only sleeping 3 hours to leave JFK the next morning to fly to Boston and then finally connect to another flight to Ireland. All the while feeling overwhelmed, saddened and sore and weak. The cumulative level of anxiety and stress was so high that I had a full panic attack before boarding, at last, our flight to Ireland. We finally arrived in Ireland the day of Saturday, October 5th- over 24 hours later than our original plans. We had to adjust our trip, cancel some of the sites we were planning to see, renegotiate with our tour guide, and manage different hotel reservations.

Our long-awaited dream vacation started with us being tossed through 5 airports, a hotel and multiple modes of transportation within 24 hours without regard. Although Delta did pay for our hotel room and food vouchers during our overnight ordeal and has offered small tokens of apologies ($100 voucher and $50 gift card) - this falls short of taking a day away from our dream vacation. Delta is clearly responsible for us not arriving in Ireland on time and we feel we should be compensated fairly for our loss.

I am requesting that Delta provide myself and my fellow travelers a flight voucher to and from anywhere within the United States . Delta dropped the ball and our dream vacation was cut short, something we saved for our entire life!

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Kimberly Diggs - 5 d 23 h ago

0

I took a flight on 9/28/19 from DCA to ATL for my sister's wedding. My flight landed at 3:30 PM my bags were sent to FLL. I went to the baggage office and asked if they would put my bag on another flight and send it back to me at ATL. I was told that I could either fly to FLL and get my own bag or pay FedEx or UPS to have it shipped to my home. My sister's wedding was on 9/29/19 I had no clothes. I asked for the manger. She was extremely rude and refused to do anything to help me. I then started crying. I was willing to pay to get my bag on another flight back to ATL and still no help. I then went to my hotel and called Delta, hoping to get another representative that would help. I was told the same thing. I missed my sister's rehearsal dinner where I was supposed to make the toast. I was on the phone with Delta and walking around the mall looking for a dress that looked similar to the one that was in my suitcase that was altered perfectly for me. I arranged for Fed ex to pick up my bag from FLL and ship it to my home. Fedex arrived at FLL Delta baggage on 10/1/19 at 10:44 AM with my luggage tag number and was told that they can't find my bag. I spoke to Fedex and they said that they will go back to the airport a tonight and attempt to retrieve my luggage again. This was my first experience with Delta this was a a nightmare. My sister was so upset. This was a horrible experience. As long as there is breath in my body, I will NEVER fly with Delta again. I have never been treated so badly by any company. I couldn't really enjoy my sister's wedding. I paid Fed Ex $187.00 to deliver my bag to my home. When I received my bag the lock was broken and mostly everything was missing including my rehearsal dinner dress, dress to the wedding 2 purses jewelry and my grandmother ring that is a family heirloom that is kept in the safe deposit box at the bank my sister was going to where in the wedding. (it was the something old) There are no words to describe my frustration its like a never-ending nightmare. I tied to make a claim with Delta and was told that since I purchased my ticket from Skiplagged that I could not make a claim. I feel that i'm being punished for purchasing a cheaper airline ticket.

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Linda - 6 d 18 h ago

5

We recently had a layover at the Salt Lake City airport. While at SLC we met Merriann Irish, a Delta Sky employee. She educated us on several Delta Rewards plans. Because of Merriane we applied for a Delta credit card, the application would not accept her Rep # E719.

How do I get this information added so she will receive the credit she deserves. Thanks

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Nomak - 46 d 21 h ago

3

Today my grandson (age ten) flew home on Delta as an unaccompanied minor. When we arrived at the airport we confirmed he was on his flight, and given passes so that we might be waiting for him at his gate. We arrived at his gate, but when we checked we were told his gate had moved from C13 to C16. (This should have been our first clue something was amiss, as we'd first been directed to gate C12.) So we went across the way to await him at gate C16. They emptied plane, and started boarding, at which point my grandsons parent inquired where was there child? We were told there were no unaccompanied minors on the flight. (Very unsettling.) We went back across the way, and waited till we could get an attendant (the one who'd directed us to C16), and eventually we discovered his flight had landed at a different gate earlier, and no one was waiting for him. (Also very unsettling for him.) We found him, in the care of a very nice Delta person, and all was resolved, but... (Note: The problem part

Delta_headquarters -phone-number-+1.8.6.6'5'2'8'.5.O.0.7..

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Flagged for review. 
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M copper - 38 d ago

3

I have called several time to an informed you that I did not received this token of appreciation as of today and all I am getting the run around. I have verified my address several times . I called to day I get they will put it under investigation which will take about 2 weeks, then the card will take 7-10 business days this is so unacceptable. I will escalate this situation, due to the inconvenience from the flight, had to sleep in the airport due to getting someone there to fly the place and now this. It seems DELTA make promise and don't fulfill them.//

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Peter Vorum - 36 d 20 h ago

3

I flew from St. Paul/Minneapolis to John Wayne on an Airbus. The flaps are not rigged properly on either wing: they do not fully retract. You are losing fuel with the extra drag. Contact me for further ...

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Bates - 32 d 4 h ago

3

Dear Mr Bastian,

Just experienced an embarrassing and humiliating moment with one of your agents (Kurt) in Minn airport. Exiting my flight, I asked Kurt about a connecting flight. His response: "let me show you this thing called an electronic board with all the flights...

General profile image

Fire Melea - 28 d ago

3

There is an employee who works at the Atlanta hub by the name of Melea Clark. She is a drug addict and alcoholic. She drinks the liquor off the planes while at work. I would highly recommend drug testing her. She is definitely a liability for your company. She is currently harassing me and making death threats while

Flagged for review. 
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Carrie - 27 d 22 h ago

Flew to SFO on 9/8. Last minute delay as we were ready to board. I told them I was going back to SKY CLUB for the 2.5 hour delay and they said we will let you know when to come back to the gate. NO ONE DID !!! Good thing I paid attention to the time. No explanation until I went up to the desk

My meal LOW SODIUM was given to the woman in front of me because the FLT ATT.

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Nonna P - 22 d 5 h ago

4

On Sept. 7, I left an item on a flight from Atlanta to Palm Beach. Realizing this a few hours later, I called Delta Customer Service to enter a lost item report. I was not optimistic as to the outcome of the claim, and I was quite distressed as the item was fairly new and something that I used daily. Today the item was returned to me. I cannot thank Delta Airlines enough for your professionalism...

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Johnson - 11 d 17 h ago

5

...best not to travel with sex toys...

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Ouii - 18 d 23 h ago

4

try again , invalid card entry. The upgrade never happened and transaction didn't go through on my end. I used a few other cards thinking the cards had issues. I've never had a problem with the app before. It turns out while I was talking to the delta rep on the phone after attempting to upgrade that I realized I had been charged 6 times 5328.03 on my Suntrust skymiles account. 5 times 5328.03 on my Bank of America Visa cards. The rep said my transaction posted 26 times. I never entered anything 26 times. I am being charged a total of 58,608$. All of this

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Rey - 13 d ago

October 7, 2019 To Whom It May Concern: On September 23, 2019 I was at Detroit's Metro Wayne Airport checking in for a flight to Los Angeles, Ca. I was at the Delta Sky Priority counter at around 2p, traveling first class The flight was scheduled to depart at 3:59P The Delta agent asked me for my I.D., where upon I gave her my California Driver's license After several minutes passed as I waited for a boarding pass and my bags to be checked in, your agent (Delta) started asking some questions that I thought at the time were a little off the wall: What is today's date? How did you get to the here (airport)? What airport are you flying to? What is your last name? What flight are you on (number)? Where are you originally from? I happen to be traveling with some coworkers, being a U.S. citizen as well as a veteran, I was embarrassed and offended, I felt singled out, I wasn't sure what was going on, I was stunned a little, and didn't know how to react at first, once I realized what she was doing, that stunned feeling turned to anger I asked several of my own pointed questions, during the exchange with your agent (Delta) One of my coworkers came over to asked what was going on, your agent (Delta) immediately started to back pedal, and said, "O I made a mistake I was looking up your reservations using your first name and not your last name", at that point I went into my bag and retrieved the printed itinerary I had printed out from your website prior to departing for Detroit, and I handed it over to her Now let me say this, she had my driver's license in front of her, which she kept glancing at during this whole exchange Why wasn't I asked these questions when checking in for the Detroit flight from LAX? When did these questions become normal questions to be asked of passengers on your airline or any other airline? These questions sound like one's asked at an immigration check points, questions asked by the U.S. Immigration and Customs Enforcement Agency Is Delta now singling out U.S. citizens and questioning them on their look? Is Delta Airlines as well as other Airlines acting as agents of the U.S. Immigration and Customs Enforcement Agency now?

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Marguerite Lee. - 18 d ago

I was on the delta.com app Saturday. I was trying to upgrade three existing flights. Each time I entered me credit card number I got a message saying try again , invalid card entry. The upgrade never happened and transaction didn't go through on my end. I used a few other cards thinking the cards had issues. I've never had a problem with the app before. It turns out while I was talking to the delta rep on the phone after attempting to upgrade that I realized I had been charged 6 times 5328.03 on my Suntrust skymiles account. 5 times 5328.03 on my Bank of America Visa cards. The rep said my transaction posted 26 times. I never entered anything 26 times. I am being charged a total of 58,608$. All of this money is tying up my credit cards and checking account. This is financially devastating to me. Those are only the 11 times I have checked. I haven't checked my Amex which was the card I had on file so I can only assume they are subtracting money from my Amex. I have called delta several times. Each time I have been assured the charges will be dropped at midnight. The charges remain. The banks involved have contacted delta and delta has said the charges aren't correct yet 4 days into this the charges are still being taken out of my account.

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Nonna - 22 d 20 h ago

5

On Sept. 7, I left an item on a flight from Atlanta to Palm Beach. Realizing this a few hours later, I called Delta Customer Service to enter a lost item report. I was not optimistic as to the outcome of the claim, and I was quite distressed as the item was fairly new and something that I used daily. Today the item was returned to me. I cannot thank Delta Airlines enough for your professionalism and outstanding customer service in locating and returning this. This outcome totally exceeded my expectations.

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Carrie - 27 d 14 s ago

1

Flew to SFO on 9/8. Last minute delay as we were ready to board. I told them I was going back to SKY CLUB for the 2.5 hour delay and they said we will let you know when to come back to the gate. NO ONE DID !!! Good thing I paid attention to the time. No explanation until I went up to the desk

My meal LOW SODIUM was given to the woman in front of me because the FLT ATT. did not obviously look at seat #.

The plane was either steaming hot or freezing cold.

On my return flight at 6:20 AM back to JFK there was no one at curbside to check luggage & now with my bad back I had to drag this inside where the gate agent areas was closed until 4:15AM!!!! Really the lines were getting super long now and I never knew airports shut down. Waiting almost 45 min since arrived at 3:30 AM and finally was processed.

My Low NA meal was atrocious a BAGEL BUTTER AND BANANA !!!! I can not eat bagels due to other health issues. You could have provided a more healthy choice !!! I had to ask for a leftover meal because I was starving and have blood sugar issues. I asked for water and it took the FLT Attendant 30 min to get it to me after I had asked again !!! I had to take medication !!!

I am VERY DISAPPOINTED IN THIS SERVICE FROM DELTA!!! I only fly DELTA and pay $450 for my AMEX card to get perks and SKY CLUB!!

This was one of the worst experiences.

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Fire Melea - 28 d 15 h ago

0

There is an employee who works at the Atlanta hub by the name of Melea Clark. She is a drug addict and alcoholic. She drinks the liquor off the planes while at work. I would highly recommend drug testing her. She is definitely a liability for your company. She is currently harassing me and making death threats while on the clock.

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ahmad mansur - 32 d 15 h ago

2

Dear Mr Bastian,

Just experienced an embarrassing and humiliating moment with one of your agents (Kurt) in Minn airport. Exiting my flight, I asked Kurt about a connecting flight. His response: "let me show you this thing called an electronic board with all the flights.

At the time, Kurt was right next to his PC monitor. I shared w him that his actions were disingenuous and treated me like a child in front of passengers. I'm a 54 professional who travels all the time. Quite common to ask about connecting flight.

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Peter Vorum - 37 d ago

2

I flew from St. Paul/Minneapolis to John Wayne on an Airbus. The flaps are not rigged properly on either wing: they do not fully retract. You are losing fuel with the extra drag. Contact me for further information.

General profile image

Nomak - 46 d 21 h ago

3

Today my grandson (age ten) flew home on Delta as an unaccompanied minor. When we arrived at the airport we confirmed he was on his flight, and given passes so that we might be waiting for him at his gate. We arrived at his gate, but when we checked we were told his gate had moved from C13 to C16. (This should have been our first clue something was amiss, as we'd first been directed to gate C12.) So we went across the way to await him at gate C16. They emptied plane, and started boarding, at which point my grandsons parent inquired where was there child? We were told there were no unaccompanied minors on the flight. (Very unsettling.) We went back across the way, and waited till we could get an attendant (the one who'd directed us to C16), and eventually we discovered his flight had landed at a different gate earlier, and no one was waiting for him. (Also very unsettling for him.) We found him, in the care of a very nice Delta person, and all was resolved, but... (Note: The problem part

Delta_headquarters -phone-number-+1.8.6.6'5'2'8'.5.O.0.7..

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Flagged for review. 
General profile image

M copper - 38 d ago

3

I have called several time to an informed you that I did not received this token of appreciation as of today and all I am getting the run around. I have verified my address several times . I called to day I get they will put it under investigation which will take about 2 weeks, then the card will take 7-10 business days this is so unacceptable. I will escalate this situation, due to the inconvenience from the flight, had to sleep in the airport due to getting someone there to fly the place and now this. It seems DELTA make promise and don't fulfill them.//

General profile image

Peter Vorum - 36 d 20 h ago

3

I flew from St. Paul/Minneapolis to John Wayne on an Airbus. The flaps are not rigged properly on either wing: they do not fully retract. You are losing fuel with the extra drag. Contact me for further ...

General profile image

Bates - 32 d 4 h ago

3

Dear Mr Bastian,

Just experienced an embarrassing and humiliating moment with one of your agents (Kurt) in Minn airport. Exiting my flight, I asked Kurt about a connecting flight. His response: "let me show you this thing called an electronic board with all the flights...

General profile image

Fire Melea - 28 d ago

3

There is an employee who works at the Atlanta hub by the name of Melea Clark. She is a drug addict and alcoholic. She drinks the liquor off the planes while at work. I would highly recommend drug testing her. She is definitely a liability for your company. She is currently harassing me and making death threats while

Flagged for review. 
General profile image

Carrie - 27 d 22 h ago

Flew to SFO on 9/8. Last minute delay as we were ready to board. I told them I was going back to SKY CLUB for the 2.5 hour delay and they said we will let you know when to come back to the gate. NO ONE DID !!! Good thing I paid attention to the time. No explanation until I went up to the desk

My meal LOW SODIUM was given to the woman in front of me because the FLT ATT.

General profile image

Nonna P - 22 d 5 h ago

4

On Sept. 7, I left an item on a flight from Atlanta to Palm Beach. Realizing this a few hours later, I called Delta Customer Service to enter a lost item report. I was not optimistic as to the outcome of the claim, and I was quite distressed as the item was fairly new and something that I used daily. Today the item was returned to me. I cannot thank Delta Airlines enough for your professionalism...

General profile image

Johnson - 11 d 17 h ago

5

...best not to travel with sex toys...

General profile image

Ouii - 18 d 23 h ago

4

try again , invalid card entry. The upgrade never happened and transaction didn't go through on my end. I used a few other cards thinking the cards had issues. I've never had a problem with the app before. It turns out while I was talking to the delta rep on the phone after attempting to upgrade that I realized I had been charged 6 times 5328.03 on my Suntrust skymiles account. 5 times 5328.03 on my Bank of America Visa cards. The rep said my transaction posted 26 times. I never entered anything 26 times. I am being charged a total of 58,608$. All of this

General profile image

Anonymous - 38 d ago

If u work for delta before and apply for job and status say under review what does thst mean

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King Vladeyushyi Mirom - 41 d ago

0

*******WARNING***************WARNING********WARNING

047 ** The plans for massive global population reduction are no longer a "back burner" issue. -

*******WARNING***************

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Anonymous I have been a customer of Barnes & Nobles ten years. I  ... 

Rooms To Go
Pissed off and pregnant This place is total crap! Ordered our baby furniture from h ... 

Priceline
Arthur I need to do the same thing,I just paid 1465, and I am not  ... 

Bob's Discount Furniture
Anonymous Got a dining room set from bobs and after a month it was de ... 

T-Mobile USA, Inc.
Tim walker This company is a joke and does nothing but LIE to their cu ... 

7-Eleven, Inc.
Bobby booshea On April 9th, 2019, I made a cash payment for a car payment ... 

Dish Network
Kenneth Lombardo You are the worst company I have ever dealt with in my whol ...