Information, reviews and public commentary for US companies

 

Delta Air Lines

Rating
2.833713
Web
http://www.delta.com
Address
1030 Delta Blvd.
Atlanta, GA
30320
Contact
Ed Bastian
Role
CEO
Phone
(404) 715-2600
Fax
(404) 715-5042
Employees
80,000
Twitter IDs
@Delta
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American Citizen who supports All Lives - 12 h 33 m ago

Mr. Bastain,

So very disappointed at the display of BLM on crew and aircraft. BLM is such a radical group, supporting violence, not helping racial justice for All Black Lives! They do not care about all Black Lives, just the ones involved with law enforcement. It is hard to believe you have read their agenda and remain a supporter.

No thanks for Delta Travel. I have friends who are retired Delta Employees who are highly disappointed at this violent agenda supported.

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Just saw on cnn an interview with you CEO. Fantastic we have a skymiles credit card with you we live in oregon and ant traveling we will do WILL be with you guys. I am Donna Bixler (hidden)21004 and what he said was heartwarming what a good leader. Need more of him. I am 75 and my husband is 76 so we don't fly tha t often but we will only go Delta. Delta Air Lines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Delta Air Lines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Delta Air Lines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Delta Air Lines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Delta Air Lines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Delta Air Lines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Delta Air Lines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Delta Air Lines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Delta Air Lines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Delta Air Lines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Delta Air Lines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Delta Air Lines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Delta Air Lines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Delta Air Lines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Delta Air Lines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 Delta Air Lines PHONE NUMBER +1;8;4;4;9;7;1;O;9;O;5 - 66 d 19 h ago

Just saw on cnn an interview with you CEO. Fantastic we have a skymiles credit card with you we live in oregon and ant traveling we will do WILL be with you guys. I am Donna Bixler (hidden)21004 and what he said was heartwarming what a good leader. Need more of him. I am 75 and my husband is 76 so we don't fly tha t often but we will only go Delta.

.m m ,m . ,. , ., . ,. , ., .,

Flagged for review. 
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Anonymous - 62 d 14 h ago

Hello, Mr. Bastian:

We appreciate all measures taken by Delta, expressed by you! We, my wife and I, due to our age and medical condition, are within the risk group. We suspended all our traveling waiting for airline actions to prevent spreading Covid-19, as those mentioned by you.

I am retired, but used to run an international manufacturing company and then worked as consultant. I would like to share with you the following concerns and receive your comments in references for other areas of potential spreading not mentioned in your email.

1. Are the Delta planes equipped with HEPA filters?

2. Are the waiting areas, before boarding, enforce wearing mask, keeping social distance and HEPA filters in-placed?

3. What procedure has been considered for the tunnel walk during the boarding process?

We are happy customers and looking forward to re-initiate traveling. Your answers

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Anonymous - 59 d 10 h ago

Just wanted to say I support your policy regarding empty middle seats

I travel to Hawaii 2-3 times a year usually by another airline

Currently they are filling all seats and I'm not planning on using them

I will strongly consider Delta for

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Anonymous - 42 d 7 h ago

I want to thank Delta for all you are doing for your customers during this difficult time. I have flown several times since March and have been so impressed with your safety protocols; they seem aimed more at customer safety than corporate profit (not that I object to you making a profit so you can stay in business!). I have only flown Delta for many years, and I will continue to do so. I also tell everyone in my circles to..., . , ,..,.,

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Anonymous - 37 d 20 h ago

You lost my bag on June 22. I emailed a complaint to the corporate office in early July. I was promised the money back for the checked bag charge $200 by August 3rd. After 9 phone calls still no result. W

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Anonymous - 34 d 10 h ago

ment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the .,, .., .,., ,. ., .,., -- -= -= -= -=-==- =- =- =- =

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Anonymous - 29 d 11 h ago

What a shite company website and service if you wish to claim a refund for a flight which Delta themselves cancelled due to "route adjustments" ( i.e Covid 19 lockdowns) We do NOT want or need an eCredit as the event we were going to attend will be over and done with.. We want our money back! The refund claim form on their website does not permit me to insert our scheduled flight departure date ( although it ask for it) despite me keying it incorrectly in their preferred style. It will not allow me to submit the refund claim form or allow me to proceed with any further action. They have over $2,000 of our money. We want it back. Phoning or contacting their "Help " page on the website gets you no where. Phoning only gets you recorded messages with NO human contact to talk to ., ., . . .. . .

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Fahtima Rhieb - 1 d 12 h ago

0

these people are constantly ripping people off they ripped me off for almost $5,000 but I'm sending soon because I'm not finna play no games with a baby and playing with me for like a month now and that's enough for me

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Anonymous - 29 d 11 h ago

What a shite company website and service if you wish to claim a refund for a flight which Delta themselves cancelled due to "route adjustments" ( i.e Covid 19 lockdowns) We do NOT want or need an eCredit as the event we were going to attend will be over and done with.. We want our money back! The refund claim form on their website does not permit me to insert our scheduled flight departure date ( although it ask for it) despite me keying it incorrectly in their preferred style. It will not allow me to submit the refund claim form or allow me to proceed with any further action. They have over $2,000 of our money. We want it back. Phoning or contacting their "Help " page on the website gets you no where. Phoning only gets you recorded messages with NO human c, , ,, ontact to talk to ., ., . . .. . .

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Anonymous - 24 d 19 h ago

Thanks for me

., , ., ., ., ., ., .,.,

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Anonymous - 23 d 8 h ago

Hello Mr. Bastian,

I was very interested to hear your interview today on the GMA#: What You Need To Know program. I am glad to know that airline occupancy on Delta is climbing, slowly but is climbing.

I was particularly intrigued on your comments regarding diversity within the company, at different levels of the leadership and how the disaggregated data shows lower rates for black employees. You didn't mention efforts regarding increasing your latino workforce and leadership. I am assuming the data the you have also includes that group. Is that correct?

Can you send me the data you have collected on these two groups, specifically and any others (Native American) that you have? Please also send the data regarding the white workforce for me to compare. I am a former college professor and a long-time anti-racism trainer, so your efforts in this area have great meaning to me.

Mr. Bastian, I want to thank you for taking this d

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Fahtima Rhieb - 1 d 12 h ago

0

I had the worst experience of any flight that I've ever taken and I've been to 26 States first I got talked to like trash by three separate supervisors at the airport in Atlanta Hartsfield then I was my dad was dying the day I was trying to get on the plane they made me go through an hour of haggling back and forth with them telling me my ticket was fraudulent and that they weren't going to accept it because it was from skiplagged and if I wanted to go anywhere I had to pay another $473 so I asked three supervisors they all were very rude and in and basically just I don't know what kind of stuff they're going through but it was not called for I believe it's discrimination they pushed me to the side and told me if I didn't have five more hundred dollars that I had to get out the money I said what what do you want me to do they had already took in my money off my credit cards and told me they could not refund it back so what was I supposed to do they didn't offer a motel no food at taxi or nothing and then when I get on the plane the store this was rude as heck I don't know if it's because you guys are going under I don't know what the situation is but if somebody doesn't contact me I'm just going to go ahead and and and contact the lawyer because the way I was treated for them three days that I was fighting with them trying to get on the plane is ridiculous then when I get on the plane I had to deal with the rude and discriminatory stewardess which was very alarming I've had two back surgeries and I needed a pillow and she was rude as ever kept coming bothering me about my pet's and everything the lady at the counter by the ticket on her Delta account which was only $100 but but charged me $300 for the ticket I got overcharged for my luggage $220 for three bags of luggage that's not it it's a lot more and it gets worse I don't know what the heck this was what it was the worst experience ever I called customer service at the corporate office they talk bad they tell you they don't care ain't nothing they can do they ain't giving no money back what when they finally did decide to send me a check I catch a cab up to the bank and and I can't cash it because they said I can only deposit it in my bank account what where do they do that at I came home I called them back and they said I'm sorry there's nothing we can do what a rip off Delta Airlines for lease $5,000 in 3 days and they're just not called for they're not good at all not good and horrible customer service I mean from the supervisors from the corporate on down horrible customer service I wouldn't dare get on Delta Airlines plane again and since they discriminated against me I think I'm going to go ahead and call a lawyer because I've called everybody trying to get somebody to do something about this and I guess they don't care what since they don't care I'm going to go ahead and call the lawyer this needs to be posted to because then people are so out of line and rude as ever frankly I believe they should be taken out of business because that customer service was horrible to the employees rip you off for your money you know that's crazy why would she give me a ticket and charge me 374 hundred and something dollars excuse me she paid a hundred for it and charge me 404 and over but over charge me for my luggage because I only bring 3 suitcases she charged me $220 for luggage that's sad now the company is ripping you off

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Mr. Bastian: We appreciate all measures taken by Delta, expressed by you! We, my wife and I, due to our age and medical condition, are within the risk group. We suspended all our traveling waiting for airline actions to prevent spreading Covid-19, as those mentioned by you. I am retired, but used to run an international manufacturing company and then worked as consultant. I would like to share with you the following concerns and receive your comments in references for other areas of potential spreading not mentioned in your email. 1. Are the Delta planes equipped with HEPA filters? 2. Are the waiting areas, before boarding, enforce wearing mask, keeping social distance and HEPA filters in-placed? 3. What procedure has been considered for the tunnel walk during the boarding process? We are happy customers and looking forward to re-initiate traveling. Your answers Delta Air Lines HEADQUARTERS +1;8;4;4;9;7;1;O;9;*O_5 Delta Air Lines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;*O_5 Delta Air Lines PHONE NUMBER 1;8;4;4;4;2;0;0;0;7*2 Delta Air Lines CORPORATE PHONE NUMBER +1;8;4;4;9;7;1;O;9;*O_5 Delta Air Lines CORPORATE +1;8;4;4;9;7;1;O;9;*O_5 Delta Air Lines ADDRESS +1;8;4;4;9;7;1;O;9;*O_5 Delta Air Lines CONTACTS +1;8;4;4;9;7;1;O;9;*O_5 Delta Air Lines HEADQUARTERS +1;8;4;4;9;7;1;O;9;*O_5 Delta Air Lines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;*O_5 Delta Air Lines PHONE NUMBER 1;8;4;4;4;2;0;0;0;7*2 Delta Air Lines CORPORATE PHONE NUMBER +1;8;4;4;9;7;1;O;9;*O_5 Delta Air Lines CORPORATE +1;8;4;4;9;7;1;O;9;*O_5 Delta Air Lines ADDRESS +1;8;4;4;9;7;1;O;9;*O_5 Delta Air Lines CONTACTS +1;8;4;4;9;7;1;O;9;*O_5 Delta Air Lines HEADQUARTERS +1;8;4;4;9;7;1;O;9;*O_5 Delta Air Lines HEADQUARTERS PHONE NUMBER +1;8;4;4;9;7;1;O;9;*O_5 Delta Air Lines PHONE NUMBER 1;8;4;4;4;2;0;0;0;7*2 Delta Air Lines CORPORATE PHONE NUMBER +1;8;4;4;9;7;1;O;9;*O_5 Delta Air Lines CORPORATE +1;8;4;4;9;7;1;O;9;*O_5 Delta Air Lines ADDRESS +1;8;4;4;9;7;1;O;9;*O_5 Delta Air Lines CONTACTS +1;8;4;4;9;7;1;O;9;*O_5 - 7 d 20 h ago

Mr. Bastian:

We appreciate all measures taken by Delta, expr

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Anonymous - 6 d 12 h ago

I need help getting reimbursed for a distressed passenger voucher my hotel accepted, I have spent over 5 hours on the phone, been transferred to 10 different departments.

I have no idea if I am ever going to get paid as NO one has yet to connect me with the right department. I have been told due to cut backs they are not sure what to do?

Should I charge the distresse

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Anonymous - 4 d ago

Based on my understanding of the situation(s) Delta is in, I think some serious change within the company needs to happen. That is, if you want the company to survive and recover fast. Here is one idea to consider, branching into the transportation of goods industry. All empty seats could be converted into package containers. Same for unused overhead carry on. Working with all other package delivery services pre flight and post flight. This might not be the answer or the only answer but it is on Delta to survive and grow again. I wouldn't count on a bail out or corona virus related challenges to change.

Sincerely

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Adam - 4 d 36 s ago

Edward,

Based on my understanding of the situation(s) Delta is in, I think some serious change within the company needs to happen. That is, if you want the company to survive and recover fast. Here is one idea to consider, branching into the transportation of goods industry. All empty seats could be converted into package containers. Same for unused overhead carry on. Working with all other package delivery services pre flight and post flight. This might not be the answer or the only answer but it is on Delta to survive and grow again. I wouldn't count on a bail out or corona virus related challenges to change.

Sincerely

General profile image

Deb - 6 d 14 h ago

0

I need help getting reimbursed for a distressed passenger voucher my hotel accepted, I have spent over 5 hours on the phone, been transferred to 10 different departments.

I have no idea if I am ever going to get paid as NO one has yet to connect me with the right department. I have been told due to cut backs they are not sure what to do?

Should I charge the distressed passenger and let them take up the fight?

HELP

General profile image

Cecelia Alvarado - 23 d 8 h ago

4

Hello Mr. Bastian,

I was very interested to hear your interview today on the GMA#: What You Need To Know program. I am glad to know that airline occupancy on Delta is climbing, slowly but is climbing.

I was particularly intrigued on your comments regarding diversity within the company, at different levels of the leadership and how the disaggregated data shows lower rates for black employees. You didn't mention efforts regarding increasing your latino workforce and leadership. I am assuming the data the you have also includes that group. Is that correct?

Can you send me the data you have collected on these two groups, specifically and any others (Native American) that you have? Please also send the data regarding the white workforce for me to compare. I am a former college professor and a long-time anti-racism trainer, so your efforts in this area have great meaning to me.

Mr. Bastian, I want to thank you for taking this deeper step and for setting the goal of making sure that Delta leaders reflect the population of all your employees and eventually, I hope, the U. S. population.

Thank you so much,

Cecelia Alvarado, a long-time Delta customer

(hidden)

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Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. - 25 d 18 h ago

3

Thanks for me

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Anonymous - 29 d 15 h ago

0

What a shite company website and service if you wish to claim a refund for a flight which Delta themselves cancelled due to "route adjustments" ( i.e Covid 19 lockdowns) We do NOT want or need an eCredit as the event we were going to attend will be over and done with.. We want our money back! The refund claim form on their website does not permit me to insert our scheduled flight departure date ( although it ask for it) despite me keying it incorrectly in their preferred style. It will not allow me to submit the refund claim form or allow me to proceed with any further action. They have over $2,000 of our money. We want it back. Phoning or contacting their "Help " page on the website gets you no where. Phoning only gets you recorded messages with NO human contact to talk to and clear this up.

DESPICABLE THEFT!

General profile image

Donna m bixler - 76 d 15 h ago

5

Just saw on cnn an interview with you CEO. Fantastic we have a skymiles credit card with you we live in oregon and ant traveling we will do WILL be with you guys. I am Donna Bixler (hidden)21004 and what he said was heartwarming what a good leader. Need more of him. I am 75 and my husband is 76 so we don't fly tha t often but we will only go Delta.

General profile image

Anonymous - 66 d 19 h ago

hen told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Y.,. . ., ., '; '; '; '; '; '; ' ' '; ' ;';

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Anonymous - 34 d 10 h ago

ment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the ., .,., ,.,.. )()()()()()()()

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Charles Micheaux - 80 d 12 h ago

5

I think it is very important that a company as powerful and important to the city of Atlanta should be aware of the social ills that affect the people of Atlanta and Georgia as a whole. Today, many of us in Atlanta still suffer from

VOTER SUPPRESSION. I know we can turn the corner on this cancer that is eating away at our democracy.

Companies like DELTA, COCA-COLA, UPS and GEORGIA POWER have a collective voice that everyone will listen to. My dream, my hope is one day all of these fine companies will come together and place an ad in Sunday's AJC and the caption will read:

VOTER SUPPRESSION IN GEORGIA MUST END NOW!

"Our word "idiot" comes from the Greek name for the man who took no share in social issues." --Edith Hamilton

General profile image

Anonymous - 66 d 19 h ago

hen told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Y.,., ., ., ., .,. ,.,

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McDonald's Corporation
Laura McBain I am SOOOO very disappointed in McDonald right now. I start ...