On April 6 I left Ft.Lauderdale flt1726 for Rochester, NY with a lay over at LaGuardia. Instead I landed in Pittsburgh, stayed over at a cost to $100.00. Next day we left for LaGuardia and was on standby for a Flt. To Rochester, which I never got on. I subsequently left, as there was no flight for me and took Amtrak on Saturday. There was no reservation available for me until Sunday. I am an 87 year old vigorous woman. But I could not deal with being ignored and left . I would like to be reimbursed for my hotel, flight I did not take and Amtrak.
Informed on phone must hold for over an hour to speak w/ Delta rep....seriously!!!?
CALL ME (hidden), ext. 118
While I am disappointed in the performance of your airline there is a bright spot and her name is Shirley Carswell of your Finance/Treasury department.
Shirley was drafted to schlep bags in atl and we found her while searching for our bags, which ended up in phl. Shirley took our phone number, proactively called us numerous times and followed through till this morning, when we saw our bags were on a flight headed back to atl.
I have no doubt our bags would never have been seen again, if not for her.
Unfortunately, your professional customer service personnel completely tanked on every level; the gate agents, customer service kiosk people, baggage room attendants, all telephone people and your COO. He needs to be fired, by the way.
Please recognize Shirley in some way. If I ever fly Delta again it is because of her.
Delta ignoring its customers -- For the past 24 hours, I have been trying to speak with someone at Delta re: cancelling a Skymiles reservation. I was told I would receive a call back within 30 minutes. A DAY LATER, NOTHING. I have emailed, I have tweeted. NOTHING! This is the third time in 9 months that Delta has had a core meltdown. I don't know if it's corporate espionage from one of your competitors, incompetence, or a genuine disregard for all of the people depending on Delta. To blame all of this on "weather" is not only reprehensible, it's also fraud. Delta gets out of reimbursing its passengers for weather delays. This isn't "weather." This is Delta's abject fail.
I ended up canceling my trip today as I would have missed my connections home. Delta used the same weather excuse. I filed a complaint with the FAA and FTC (Airlines are just doing bait and switch) as they have no consequence for not meeting their passenger commitments.
We had a plane reservations at Tampa airport for Friday 4/7/2017 to depart at 5:45 am. At 1:57 am on Friday morning we were notified by text that the flight was canceled and they put us on the Flight on Saturday to arrive at Tampa at 5:10 pm. There was no way to try to book another flight and we tried to call Delta between 2:00-2:30 am, Friday morning and the recorder said there was a 2 hr. wait to talk to someone. There were other flights Friday, but we could not book another flight for Friday. On Friday morning my husband called Delta to tell them we did not want to take the Flight on Saturday. The automatic message told him he had a 3 hour wait to connect the call. This is very poor service. We had a wedding that we were going to in St. Petersburg Florida on Saturday that started at 5:00 pm. We canceled the flight for Saturday. There was no explanation why the flight was cancelled in the first place or even a try to get us different flight. It was almost like they are use to doing this and don't really care. I would not depend on going anywhere on Delta Airline.
I am sitting in the Chicago O'Hare airport again almost in tears. What is really going on with Delta? Almost every single flight out of the Chicago O'Hare Airport to Atlanta is always hours upon hours delayed, or late taking off from this Airport. Granted today, 04.07 they are claiming that they are still catching up from yesterday's cancelled flights.
But, with Delta they always have an excuse! And, either Mr. Gil West needs to do a better job operationally or they need a new COO that at least makes it look like they care. My flight was cancelled two hours before it was supposed to take off from Chicago to Atlanta today DL393. They had the NERVE to book me on a Saturday flight from Chicago to Dayton Ohio and from Dayton to Atlanta even though they had Friday seats available on direct flights to Atlanta.
I'm a business traveler, and so are a lot of their passengers whose flights was just cancelled with no warning. Shame on Delta's COO Mr. Gil West for not doing better
Purchased business class tickets through Delta from Jacksonville, FL through Atlanta, GA, then Paris, France and ultimately Athens, Greece. Business class from Paris to Athens was nothing but regular seats with the middle seat left unsold. Same thing happened on the return trip from Venice, IT to Paris. TOTAL RIPOFF.
i have been following up on a claim with delta for months with no response! this is just ridiculously bad customer service. please reach out to me at (hidden)
DELTA put my claim tag on someone else's luggage. Baggage claim had me complete a claim and requested
I call the following day. Same as the previous compliant Pat I listened to a recording stating it would be delivered.
Went to the airport of my final destination to get the luggage which was not there. told to submit baggage claim. Airlines says to wait 6 to 8 weeks before inquiring again. Corporate number listed on website is a fraud because it's sends you on a wild goose chase. The customer who had my claim number received their luggage.
I offered to drive to the warehouse and look for my bag. I had important court papers in the bag.!!!!!!
IT'S TIME TO GO ON FACEBOOK AND LET EVERYONE KNOW DELTA HAS POOR
I'm a corporate executive and I've been traveling on Delta for 37 years, but no more. I was on flight 457 to the Bahamas on Feb. 9th that was cancelled due to bad weather. This is of course I understand, but my bag has been missing since last week. I was told to come to JFK and pick it up, but when I got there. no bags could be found. They told me they were shipped to my house and they would be there between 4 & 6 o'clock. At. 9:30 PM my girlfriend's bag arrived and mine did not. We called and called, but no one would help us and the bag is still missing. There was an alert put on the bag throughout the network of Delta and still nothing has happened. What are you going to do fpr me??? THIS ENTIRE EXPERIENCE IS OUTRAGEOUS. HOW DO YOU RUN AND AIRLINE LIKE THIS??????????
Pat Moffett, Senior VP, VOXX Int email (hidden) telephone (hidden)l .
Delta airline is a complete disgrace. They lack integrity and they are grossly incompetent. They don't care about their passengers and i will never spend another dime with this airline. Their customer service reps are completely useless and are just as faulty as the company they work for. Susan Davis is a liar and a poor excuse for a customer service representative. I will do everything in my power to shed a light on how awful this company is and how they treat their customers.
My flight from New Bern, NC to Key West, FL was a disaster. It should have taken 6 hours and turned into 18 hours due to a pilot being sick and Delta not sending a new pilot to fly the plane. We were stuck in a small regional airport with no food available until we reached Atlanta. We were rebooked at least 4times and told not to leave the New Bern airport. Once in Atlanta we had to wait 5 hours for the last flight into Key West. Delta customer service kept giving us different answers and their was no uniform policy. Their customer call centers are terrible in that the "right hand does not know what the left hand is doing". Terrible service. I will avoid flying Delta in the future due to the terrible service.
Delta you love to fly? Your non-refundable ticket truly is non-refundable. Plans sometimes change and non-refundable typically means you don't get your money back but MOST airlines give you a credit towards flight that's good for a year.
Maybe charge a $50 fee.
You can't make changes on Delta's website which is a total waste of time and frankly BS.
Being on hold for over 30 minutes to be told "No problem your flight's in three weeks, we can change the time of the flight." Morphing into... "I'm so sorry we can't help. I would suggest you just book another flight." is madding. I'm not sure what angers me most. The person who didn't know their own rules or being on hold waiting for the person to learn their own rules. I think it was a generic call center and the Indian couldn't believe that Delta's FU policy was indeed their policy.
***Heads up *** If another carrier is even close in price and there is a chance that your travel plans might change I highly recommend that you pick the other carrier. Southwest is so good when it comes to this it not even funny and so is JetBlue. Hell pretty much every airline does better than Delta.
Delta you may love to fly but I think you love screwing over the flying public just a bit more.
Thank you @Delta for losing my CARRY ON LUGGAGE that ur flight attendant took. my solution is to file a claim!?? Do I get a new laptop now?
"@Quorren: Thanks to @delta for getting me to Seattle with no fuss. Job interview is a go for tomorrow!" <--@united stinks. Good luck!
@Delta stranded w/ infant at #HPN no service representative! nobags, no vouchers for cab/hotel. Bad service! #flyunited #SOS #baby
@Delta stranded w/ infant at #HPN no service representative! nobags, no vouchers for cab/hotel. Bad service!! #flyunited #SOS #baby
Thanks to @delta for getting me to Seattle with no fuss. Job interview is a go for tomorrow!
RT @BradWickham: .@delta how much do u charge for emotional baggage
.@delta how much do u charge for emotional baggage
I just got carded @delta downs casino :)
RT @shmaylor: I can't wait to kick off the year with jazzercise younglife tomorrow! Be there at the HHS younglife house at 7:32!! @DeltaYounglife