Information, reviews and public commentary for US companies

 

Delta Airlines

Rating
2.757322
Web
http://www.delta.com
Address
1030 Delta Blvd.
Atlanta, GA
30320
Contact
Richard Anderson
Role
CEO and Director
Phone
(404) 715-2600
Fax
(404) 715-5042
Employees
78,400
Twitter IDs
@Delta
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Allan francis - 10 h 16 m ago

3

Travelling on flight DL 2371.held on runway for 63 minutes.waited by carousel for over 3 hours because delta could not open hatch door.only two poor announcements which we could not hear clearly.no official came to explain. Worse than poor..please return with explanation.Allan.x passenger and customer

Delta Airlines headquarters phone number +1--8-6-6--5.2.8..5..O..0..7__

Delta Airlines headquarters phone number +1--8-6-6--5.2.8..5..O..0..7__

Delta Airlines headquarters phone number +1--8-6-6--5.2.8..5..O..0..7__

Delta Airlines headquarters phone number +1--8-6-6--5.2.8..5..O..0..7__

Delta Airlines headquarters phone number +1--8-6-6--5.2.8..5..O..0..7__

Delta Airlines headquarters phone number +1--8-6-6--5.2.8..5..O..0..7__

Delta Airlines headquarters phone number +1--8-6-6--5.2.8..5..O..0..7__

Delta Airlines headquarters phone number +1--8-6-6--5.2.8..5..O..0..7__

Delta Airlines headquarters phone number +1--8-6-6--5.2.8..5..O..0..7__

Delta Airlines headquarters phone number +1--8-6-6--5.2.8..5..O..0..7__

Delta Airlines headquarters phone number +1--8-6-6--5.2.8..5..O..0..7__

Delta Airlines headquarters phone number +1--8-6-6--5.2.8..5..O..0..7__

Delta Airlines headquarters phone number +1--8-6-6--5.2.8..5..O..0..7__

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Allan francis - 16 h 40 m ago

0

Travelling on flight DL 2371.held on runway for 63 minutes.waited by carousel for over 3 hours because delta could not open hatch door.only two poor announcements which we could not hear clearly.no official came to explain. Worse than poor..please return with explanation.Allan.x passenger and customer

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Anonymous - 28 d ago

0

432 tfrom jfk ro Santiago DR

6.13.19

2 hour delay

Children 9 -11 -12

To whom it may concern. I have been flying with delta airlines for many years and always received excellent service. This airline has become my preferred carrier. This is why I felt confident using this airline to transport my children to the Dominican republic. However on June 13, 2019 I was very disappointed and appalled by the service they received.

The flight was delayed 2 hours and minimal information was given as to why or when the boarding process would begin. The children ages 9, 11, and 12 began to worry and were apprehensive about even boarding the plane. Several phone calls later the boarding process began and my children finally did board and thankfully had a safe flight to their destination. Due to the delay they did not reach the Dominican republic until well after midnight. Thus new transportation arrangements had to be made.

Having young children travel without their parents nerve wracking enough. That frustration and anxiety is compounded when there is a lack of communication from airline staff.

I hope that in the future Delta will implement changes that keep passenger updated and aware of any circumstances or complications that will lead to delays on flights. This has been an eye opening experience and I will be strongly reconsidering my loyalty to this airline company.

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Mark - 2 d ago

2

complain to DOT but no laws on delayed flights unfortunately due to airline lobbying.

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Sue-z - 28 d 43 m ago

1

I am a travel agent who had a client have numerous cancellation of her flights for 2 days and terrible treatment by the gate staff at the Charlotte airport. It's a long story and we feel she should be compensated, but my complaint now is that with my customer's permission, I appealed to Customer Service on the phone, speaking with Tito who promised I would get a reply within 7-10 days (never happened) and then entered my clients' appeal to Delta through their Customer Service website and again, no response. Delta always has had a reputation for going above and beyond for their clients, but after hearing my client's story, and not getting any responses to my communications, I may have to reconsider who I use for my clients' flights.

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Mark - 2 d ago

2

customer care at corp office. Long wait but they helped me (hidden)

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LESLIE NELSON NEGLEY- SAN ANTONIO, TEXAS - 27 d 2 h ago

COMPLAINT AGAINST DELTA VIOLATING PUBLIC CODE OF DECENCY ACTS BY ADVERTISING TWO MEN CUDDLING ON DELTA FLIGHTS. THIS IS SEXUAL PICTORIAL CHILD ABUSE. THEY HAVE PUT ME ON HOLD FOR OVER AN HOUR, KNOWING WHAT I AM CALLING ABOUT. NO FAMILIES WITH IMPRESSIONABLE CHILDREN SHOULD BE SUBJECTED TO THIS ADVERTISEMENT. HOMOSEXUALS CAN DO WHATEVER THEY WANT IN THE PRIVACY OF THEIR HOMES BUT NOT ON PUBLIC TRANSPORTATION ON A PLANE WHERE YOU CANNOT AVOID HUGGING AND KISSING IN YOUR SEATS. LESLIE NELSON NEGLEY SAN ANTONIO, TEXAS

Flagged for review. 
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no name - 2 d ago

2

keep your ugly cult religion in your home and church with your pedophile pastors, 4100 arrested for having relations with children, mostly boys. This is a secular country, you would prefer no LGBT, no Jews, no Blacks,no Catholics, no mixed race, no Muslims, no Buddhists on the plane either. The 2 men were showing affection not a sexual act. LGBT spend trillions in expendable money on travel, be careful who you complain to. Keep your vile attitudes to yourself and your family, no one wants to hear it any more except maybe some Texas hillbillies like you. Your racist governor's new anti LGBT law cost Texas $1 billion from any future Super Bowl, no more NCAA and movie production which brings in half a billion dollars to Texas companies will not come back due to the Sharia law passed. Companies are cancelling conventions in droves, hotel chains are beyond mad.

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TRUE BLUE - 18 d 42 s ago

1

Good Afternoon Mr. Anderson,

I am so frustrated with Delta, After speaking with your representative who was not able to assist me I asked for a Manager,Tanya, was the manager who I spoke with she was unable to help me in any way. Customer service was extremely poor. I spent 45 min on the Delta site trying to book a flight with your airline. I have the american express card Delta SKYMILES, so its used to accumulate miles so I can use them and wanted to use them for the first time, I ALWAYS use Jet Blue, but figured let me try DELTA, well I will be canceling my card with your airline,I hate to lose the miles but I will not be Paying 95 Dollars for a service i was not able to use, Not worth keeping. After the fiasco I experienced this morning with the Delta site, then the Delta representatives, I will not be keeping it. I attempted several times to book a flight to RSW from NYC , said only two seats left at that price. I only needed two tickets , it was perfect. Unfortunately the site would not allow me sign in with my email address, said "no such address". I tried reseting the account but to no avail I called the customer service number, The recording said " there was a 50 Min wait and push one and they would call me back", In the mean time I looked on Priceline who had the same flight, with the same two seats left on your exact flight. It gave me the option of canceling within 24 hours If I wanted to. So while waiting for Delta Rep to call me back I booked the last two seats, ( BECAUSE THATS WHAT IT SAID ON YOUR SITE) and hoped when I spoke with the REP after 50 min wait, they would help me purchase the flight with my 67,000 points, which i have never used. I am really disappointed with this whole experience.

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Mark - 2 d ago

2

Mr Anderson CEO is gone years ago. CEO is Edward Bastian, President is Glen Hauenstein and they see nothing on this site. Call customer care, long wait, is in corp office but they helped me (hidden)

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Drcwinner@aom.com - 15 d 18 h ago

I have been trying to reach Delta-Airlines corporate offices but have been given the run around since Friday.

What I have been told is that the only one who can help me is someone in the corporate offices. What I need is a confirmation that in fact I did cancel a trip - which I did Last year - but it was too old (June 2018) to do on line or on the phone.

Please contact me at (hidden) or (hidden). Thank you.

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Mark - 2 d ago

2

the only entity you will get on phone at corporate is the customer care, long wait (hidden) but they assisted me.

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Slighted crash victim identity theft - 23 d ago

2

I was in a crash with Delta Airlines back in 1988 in Seattle Washington. To my dismay, I was seriously hurt and could not speak for myself after the crash. Unfortunately, the lawyer that represented me and the people that handled my affairs stole all of the settlement monies regarding the crash. They also stole the survivors benefit travel perks. I have since found out that the lawyer that represented me was connected to a Delta Airlines employee in Arizona. I suffered from memory loss for many years after the crash because of my head injury from the crash. I was recently able to remember the crash. I have reached out to Delta several times via email and by telephone to try to get some assistance to travel to Atlanta to prove that I was actually the one in the crash. To my dismay, Delta gave the assistance to the woman who stole my identity instead of me. The person was assisted and I was slighted and treated very unkind by their customer care department. It is very unfortunate that someone that has been a victim in an accident that pays a settlement amount involving millions that has been stolen by the attorney and others are treated the way that some of the Delta employees have treated me. I have asked via email to be connected with a live representative several times so that I can get the situation resolved and still nothing. I get remote emails saying that I have to wait days to get some assistance. I think that considering that all of the settlement money was stolen from me involving a crash that happened in 1988 I have had to wait long enough. I am writing this review in hopes that someone from Delta will respond so that I can get some assistance. By the way this is not very good customer service.

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Anonymous US Citizen - 13 d 5 m ago

The best way to do this is file the complaint with your State Attorney General's Office and to file a legal malpractice against your representing counsel for the theft of your settlement and bring that case to court against your counsel whom has your settlement. You need to sue that law firm that committed the breach of legal retainer agreement with you- not with Delta. Delta's insurance paid the compensation, your attorney handled it, so it's an attorney-client issue that needs to be raised to the Attorney General's office in your state where you live.

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Mark - 2 d ago

2

attorneys have a state client security fund/client protection fund that can reimburse you. Contact your state bar association for details. look on line or call.

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Jennifer Penrod - 36 d 9 m ago

0

I am floored that I was not able to get a refund nor a transfer after booking tickets for my grandkids to come visit.

My husband has a heart attack and is in ICU. We used a online service called flight hub. What a HUGE mistake never in my life have heard of such a rip off.

I would appreciate a call back asap or email for I am having to cancel my Delta flight Airline confirmation GK60BG from Las Vegas to Tulsa one-way $97.00.

If there is anything you can to help or send me in the direction of someone who can override a refund it would mean a lot to me considering my husband is fighting for his life, and I cant get any help from flight hub I was told to contact the airline. If you are working with Flight hub be aware this is the kind of service the provide for your airline. Sad!

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Anonymous US Citizen - 13 d 3 h ago

Flight Hub, Travelocity, Cheap Tickets, Priceline dot coms are all third party travel agencies and do not have any contracts with air carriers therefore unfortunately the air carriers do not make promises or guarantees of available seats UNLESS you book directly with the air carrier on the carrier's official websites where they can guarantee services and your seat reservations, and other assistance. I always book through the airlines' official sites to avoid pitfalls that you experienced from third party sites not related to the airlines because third party sites "over-sell" (over book) tickets with a larger count disparity than the airline's official websites' booking process, or call for booking assistance. so, I have never had any issues with Delta for many years as they have been very good to me since I was kid, to be honest. Only that when bad weather and mechanical issues caused delays is beyond the carriers' control is very understandable. Hope this helps.

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Mark - 2 d ago

2

contact DOT on line file separate complaints against Flight Hub and Delta. Then file a complaint against Flight Hub with FTC on line.. Always use a credit card with trip cancellation benefits or get one that has them.

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Mary G - 12 d 10 h ago

1

Our flight to Ponta Delgada was delayed last night. When we finally boarded we saw a female Asian pilot walk off the plane. 2 minutes later we were told to disembark. We were told the pilot left for personal reasons.( she refused to fly with the copilot. Families were left sleeping on the floor last night, those poor children. I don't know what the lady's problem was, but she cost me a lot of money.

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Mark - 2 d ago

2

file a DOT complaint on line.

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Influencer 2050 - 9 d ago

0

Delta is a disgrace the whole airline should be discontinued. The customer service is terrible i mean horrible. Getting through to them is a joke. They book you on flights that already have left airport. Have you fly standby on planes in maintenance. Ridiculous... I didnt even get on a flight and was stuck in atlanta for 48 hrs and still no refund.

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Mark - 2 d 7 s ago

2

(hidden) corp cust care is better takes less time maybe 30 minutes

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Vernon R Ray - 6 d ago

0

Mr Anderson, I have been trying to get through customer service to book a reservation for the last 2 and a half hours. I have received no return phone calls from reservations after leaving my number 8 times. Sir, I have been a frequent flyer for the last 44 years, never have seen such ridiculous customer service.

I am trying to get to Knoxville TN to see my FATHER IN LAW BEFORE HE PASSES AWAY!!!! i CANNOT BOOK A FLIGHT ON YOUR AIRLINE, AND I AM NOT HAPPY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I NEED SOME HELP!!!!!!!!!! MY NUMBER IS (hidden) I AM ALSO A PLATINUM DELTA CREDIT CARD HOLDER FOR NOW!!!!!!!!!!!!!!! VERNON R RAY

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Mark - 2 d ago

2

(hidden) customer care answers after 30 minutes not 2 hrs like customer service.

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ANONYMOUS - 16 d ago

0

DELTA BAGGAGE CLAIM IS A JOKE; THE COMPENSATION PROCESS FOR DAMAGED LUGGAGE IS GODLY RIDICULOUS. MY LUGGAGE WAS RIPPED TORN APART AND I HAVE TO DO THE LEG WORK. WHAT MULTI MILLION DOLLAR COMPANY DOES THAT; DAMN DELTA... AIRLINES. I HAVE TO TRAVEL AND PURCHASE NEW $200.00 LUGGAGE WHEN I PAID $800.00 TICKETS THIS IS SOME REAL BULL... I AM VERY DISAPPOINTED...

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Anonymous - 4 d 24 m ago

I understand how you feel. I recently flew and my package was destroyed. I got back less than a quarter of the contents inside and Delta refuses to reimburse me the full value...even though the package was a new sealed case direct from the retailer. I refuse to let it go...I'll keep fighting for reimbursement. I can't afford to take the loss! Delta can definitely afford to make me whole.

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