Filing a complaint and requesting a refund from our flight from SFO to SLC on June 19,, 2019. There was a tragic incident with one of your very aggressive and unprofessional delta employees working at LAX. My family of four Howard Leonhardt (husband), Kelsie Fortner (wife), Kai Leonhardt (2 year old), and Hallie Leonhardt (10 month old) had purchased a one way ticket from SFO to SLC with a lay over in Los Angeles. We spent $1200 purchasing three one way tickets for Howard, Kelsie and Kai with Hallie as a lap infant. Howard (my husband) had to get off and stay in LA due to a death in the family, I had to travel to SLC alone with our 2 year old and 10 month old. Due to the excessive DELAYS of the aircraft we were unable to get the chance to change Howard's ticket to Hallie's name so I figured it would be fine to use Howard's seat from LA to SLC for the car seat to contain the lap infant to make the trip easier as a mother flying alone with two babies. All four flight attendants were accommodating, so helpful and kind. Kai the two year old was settled in his seat by the window, I was in the middle seat, and I used Howards aisle seat for the car seat to put Hallie in. After every one had been seated and the plane was boarded two very rude and inappropriate women came and told me I had to remove the car seat immediately and give away our seat to a standby customer. I defended myself politely saying this is my husbands seat we paid for because of delays we didn't get time to change name to Hallie the lap infant and I will be using Howard's seat for my lap infant so I can manage flying alone with the two babies. The two women said no absolutely not, It was not Howard and I must remove the seat now or we will all be kicked off the aircraft. I asked if we could just switched the name to Hallie Leonhardt from Howard Leonhardt and explained there was no time due to the delays of all the delta flights that day. The worker replied "no, I don't do that." I was very frustrated, but understanding respecting delta policies I began to remove my daughter from her car seat. After I unbuckled the top buckle the woman thought my daughter Hallie was out of the car seat and the woman aggressively ripped the car seat away trying to hurry not knowing my daughters legs were still buckled leaving BRUISES on my infants legs. Your LAX delta employee was aggressive, rude, and used terrible discrimination to understand our situation. In addition to this, she was in such a rush to give the standby customer the seat she put bruises on my 10 month old baby's legs by aggressively grabbing the car seat giving me no option to keep the $450.00 seat we purchased. I need to know how I can reach corporate to file this complaint. I want my money refunded for the seat and if it is not I will press legal charges for your employee physically tampering with my infant. I have taken photos of the bruises on Hallie's legs she received from your worker trying to prematurely yank my car seat from the seat. Do you understand that your worker not only treated our family so poorly, but put physical bruises on an infant? I fly often and I have never been so dehumanized by any other worker on an airline. It was such a dishonorable act to take a seat from a women that paid for it that was traveling alone with two babies because her husband couldn't make the flight because of a death in the family. In addition to the physical evidence of the bruises that I have documented and already contacted a lawyer about you can contact the 4 flight attendants serving the flight 1498 on June 19, 2019. The flight attendants were all alarmed and disappointed in the ticket lady's behavior and all witnessed her aggression, rude behavior to a customer, and her prematurely ripping away the car seat before Hallie was removed. I would like to be contacted personally via email with someone to help. I want my money refunded for Howard's ticket and I would like to know how we should move forward with the fact that a Delta employee physically harmed my infant?
Booked two business class round trip tickets from SLC to IAD - cost +/- 1,750. - Noticed that they were Non-Refundable - cost of converting to refundable - > 1,000 per tick each way - another $4,000. - TO PROTECT $ 1,700 booking - cancelled booking - who in their right mind would spend $ 2,000 to protect an $ 875 round trip ticket - obviously you want fewer customers - I'm going to help you - BYE BYE
I spent one hour on hold, then the woman said she could not transfer my miles and didn't know how much they would be even though I gave her the number. So I had to go online she said. I did. The calendar was off so it looked as though a Tues was a Weds. Then it kept saying I had not inputted the correct info, which I did over and over. Argh THEN they said my pin was not correct and it was impossible to get a new one. They said I could get a call back in TWO hours!! That would have been midnight. This morning the wait so speak to someone is still two HOURS. I tried to call corporate which usually works in most companies, but it just referred me back to the same nonsense and two hour wait. WHAT IS GOING ON? I have never had worse service.
Currently on the phone with someone named Amanda and she is incapable of transferring me to her supervisor so I can book my trip. This is the case at the moment because the Delta website is down and no one can complete a booking on their website. 2 phone calls to followup after 5 attempts to book online tonight, waited on hold for 37 minutes before someone answered the phone. The person I spoke with was not understandable, but the supervisor who tried to help after that when I asked to escalate the issue told me no one is there to help but her, she behaved extremely oddly on the phone, didn't talk a lot, kept me waiting through extended periods of silence, and I finally said that I needed to speak to someone else. I was told no one else was there to be transferred to and I needed to hang up and call back! The person who was incapable of owning the issue and simply helping resolve the problem was Amanda, Sign ZL in the Cincinnati, OH call center. So frustrated and so disappointed in the lack of customer service tonight.
5h .30 min on phone trying to speak with somebody 4 call back requests 53 min hanging on line. Still not spoke to person 78.400 employees need more to answer the fucking phones ........ this the worst service I have had also just set up flying miles account password name etc they are telling me its not my name. wankers
Do not fly Delta airline! Stuff, which mostly located in India, speak with heavy accent that hard to understand. They are gibberish, deseptive, evasive and not trustfull. Refuse to provide information on the name change on the ticket in WRITING, refuse to introduce themself, refuse to provide a supervisor. Moking , laufing , threatening to call police, rude. Acting knownly and delebetately, being aware that conversation recorded both sides. Even exposing idiotic behaviour, introdusing himself as Donald Trump. When you call customer care, you will be waiting for hours, literally!
This happening before flight. Imagine what king of treatment passenger can receive while traveling with Delta.
I try to contact CEO Oficce. Their phone #(hidden) is dysfunctional. Nobody pickup the phone. I sent email to the attention of Edward Bastian, CEO: (hidden). No responce.
Re flight, confirmation #HY92NP.
If you want to ruin your trip than FLY DELTA! During reservation airline does not provide detail information on Delta's policy, became you may cancel reservation within 24 hours. After 24 hous they unable to locate policy in their database or it is nonexist.
I do not believe that this separate insident. ALL representative acting in the same way. Possibly getting the same training.
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My daughter booked her honeymoon in the Dominican Republic many months ago. She is booked to depart 10/28/19. Due to the recent deaths in the DR she asked her travel agent to change her destination. Her TA told her that Delta charges $200.00 PER TICKET BOTH WAYS FOR A TOTAL OF $800 dollars to change flights and they will not wave the fee. People dying mysteriously in resorts in the DR is scary and nobody should be punished monetarily for making such a change! I guess it's ALL ABOUT MONEY!!!
I traveled recently in May from Pennsicola Florida to Burlington. Not only did they force me to check my carry on at the gate, but they did not give me the option to take my medicine and other valuables at the time. When I arrived at Burlington, I discovered that Delta held my luggage with life preserving medicine. They said it would come the next day but it did not. I was sick and in excruciating pain do to not having access to my meds. The staff was rude to me and careless about my plight, and three days later they finally called to say my luggage had arrived. By this time my meds had been out of sight for 3 days, and like food became unsafe to consume. I want to be compensated for my pain and suffering and loss of possessions. I want Delta to make good the wrong that was done under their name!!!
Letter to (BBB) better business bureau, explaining your situation and ask to be added to a class action suite by others like you and I.
This is the exact same thing happening to me right now. It is awful. I'm sorry you had to go through that
I just called Delta and I told them that I have panic disorder their reaction and I spoke with the executive offices operator was they do not care about anybody but themselves it is extremely sad that the airline industry does not care or does not give two shits about its clientele I wanted to go see my mother before she died I was told that I could not get on the airplane because I had panic disorder the airline is discriminating against people disabilities this is against the law if I were up to me dear align with those it's license never be able to fly again the reservation agents are the rudest people I have ever talk to you in my life They do not care anything about you to them it's all about a paycheck so I decided to take my Subaru and driving down to Marietta Georgia I am asking everybody to boycott delta earl lines because I have not flown since 1985 and those were the times when it was fun to travel it would be nice if they laid a hand on me because I am also a Metro North employee and it's a federal violation so we have an airline that loves to break the law but the airlines don't care they don't care how they treat their pets they don't care about anything but themselves my best advice anybody getting ready to fly Delta Don't they also on air France and KLM there was a lady getting off in Air France flight she had two dogs and I heard her howling like these dogs were being beaten up she was missed treating them the lady who owns the dogs immediately are used pepper gas she was arrested for animal cruelty in today's airline world we are not considered people we are not even considered passengers the flight attendants themselves I'm not the same is when I remember flying TWA I remember the times when you can have someone flying flying and you didn't have to worry about someone judging you the operator and Georgia at the executive offices I would not give her the time a day if she were working for Metro North she would be fired so I'm asking everybody to please boycott this Airline do you not fly this airline they are disrespectful when I told them about my Panic disorder their answer was didn't they had a panic attack on the plane I would be taking off in handcuffs and I ask you to passengers is there any justification for treating somebody with a disability like this hell no this is the reason why I'm asking you to boycott Delta Air Lines they are a disgrace to the airline industry
This is the worst airline I've ever flown with. This is now the SECOND time they have lost my bag so now I am stuck in the Dominican Republic with nothing. I don't think pissed off is even the right word. This is ridiculous. If you're gonna be one of the biggest airlines, at least have the management to deal with it
I work night shift so getting thins done in the am is trying. I tried to schedule a reservation with Delta during my night shift. I asked for customer service and was assured I would be called back in 28 minutes that never happen. I waited an hour and a half later to call again. As soon as I called they called me back and placed me on hold for another hour without returning. This was at 2;00 in the morning. Did they fall asleep. I called two days in a row and got the same customer service treatment. This airline is horrible. I have never flown and decided to give it a try. If this is their customer service I don't want to imagine what the flight would have been like.
YOU GUYS are the best !!!! You steppes uo to help kids fullfill a dream of thier trip and there is NOTHING MORE IMPORTANT THEN HELPING KIDS !!!!!!!! If i e v er need to fly anywhere your my choice !!!!!!! You brought teaers of joy to my day and im sure to those kids !!!!!!!! GREAT JOB !!--!!!
Bravo to Delta for stepping up and flying those youngsters to the East Coast after UAL cancelled their flight.
I have been a Delta fan for years having flown you from Los Angeles to Moscow and back as well as many other flights over the years.
Love the way your staff wherever in the world they are work hard at making sure that each passenger is well taken care of. You have never
let me down which is why you have always been my first choice when it comes to flying.
I just saw the report about delta stepping up to get a private plane for the students to go to Virginia. Great job and you made me feel very good about being an American and having had stock In this great company. Michael Trephan. Mechanicsburg Pa
I saw a video where a Delta Airline Staff told a woman that she could not honor a deceased soldier being transported by the airline by singing the National Anthem as the Honor guard removed the hero from the plane.
I'm ashamed that this airline would deny a citizen their God given right to express "thanks" to someone that gave up everything for his country.
Ashamed is as harsh of a term that I care to use, since I don't care to be considered a threat Delta obviously is only concerned with the money in their passenger's wallets. So say farewell to any of my family's business.
I wish Delta's CEO Richard Anderson would have been on that plane, oh wait, he has a private jet. Too bad they don't offer that plane to transport our fallen heroes.
Because Delta has its headquarters in Atlanta, Georgia, I will not be flying Delta. Georgia has just passed an inhuman and unconstitutional "heartbeat" abortion bill which criminalizes women. I am boycotting products originating in Georgia and that unfortunately includes Delta Airlines.
25 Cottonwood Dr.
Blue Diamond, NV 89004
Great. We have too many people flying here anyway.
That would be a good reason for abortion.
Less people born equals less people flying.
Right ..Atlanta is very overpopulated,so thank you Elspeth.
I think Alabama passed heartbeat bill?
Good luck with that attitude Whitney. Delta is connected to "The Heartbeat Bill" how exactly? And now we hear how many Hollywood film production companies won't film in Georgia? I'm sure the state and Delta and the airport will all suffer greatly. NOT.
Gentleman. June the 19.2019. I'm taking a flight from Grand Rapids/Detroit to. Frankfurt Germany. I have recently lost my dear son to an long illness this is not the reason I'm writing this request. I'm taking along the trip my sons nurse/caregiver tha had been caring for my son for 24 years. I have promised her that someday I will take he to Europe the time is now. I have made reservations with your Airlines, I'm wondering if there is anything that can be done for her on the flight to give her special recognition for the wonderful services for my son. Mrs. Dingeman