Information, reviews and public commentary for US companies

 

Delta Airlines

Rating
3.116638
Web
http://www.delta.com
Address
1030 Delta Blvd.
Atlanta, GA
30320
Contact
Richard Anderson
Role
CEO and Director
Phone
(404) 715-2600
Fax
(404) 715-5042
Employees
78,400
Twitter IDs
@Delta
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FuriousFlyer - 4 d 17 h ago

0

Delat Airlines, you better get your act together with your Air France alliance. I just arrived at the airport in Florence for my flight home to LAX, on codeshare partner Air France, and was told, despite having a valid ticket that my ticket was never booked through the Air France system. I have a full fair business class ticket and was kicked off my original flight and booked on another. At this point, I will not flight Delta again unless some serious concessions are made to me for my inconvenience and frustration. Not to mention, that my outbound flight was cancelled a day before departure and rebooked with a terrible connection.

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Tracy Smith - 16 h 9 m ago

0

I Agree! Really Delta?

There are way more of us then there are of you . We all understand you have a monopoly on air travel.

Fun fact, Verizon Played the same game. Bottom line, check mate.

STOP with the BS .

The only thing you/your employees care about is how much my bags weigh. Don't get too snarky.

I was an airline employee, Aircal that ended up being bought out by American Airlines. Republic airline, was bought by Northwest Airlines which is now Delta airlines.

Never enumerate your juvenile poultry before proper incubation has materialized.

Don't count your chickens before they hatch.

Can we talk about your new ban on Pitbulls?? Who exactly makes that determination? A highly skilled minimum-wage employee? Who wouldn't know giddy up from sickem?! A few words..Pan Am , Eastern Airlines. Never ever think you are too big to fail

Exactly what is going to be done to improve the situation? Asking for a friend who worked for Continental airlines.

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Ann Moore - 9 d 8 h ago

0

I am concerned about the voting rights for minorities in Georgia. As a major employer in Georgia (and elsewhere) many of the 53,000 pending voter registrations may be your employees and customers. You have the ability to speak up and pressure the current administration to stop the discriminatory practices that are holding up these registrations. Wouldn't it be great to know that Delta upholds the rights of all citizens to vote. Please stand up and do the right thing.

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mike - 13 d 7 h ago

0

Delta airlines voided my ticket, but did not give me my refund.

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Clifford R - 17 d 12 h ago

5

I was fortunate enough that my friends bought me a free trip to Italy. Yet, when making the flight reservations something went wrong. My morning flight got flipped to evening and would have missed everything, including the trip! To make matters worse a non refundable ticket was purchased. After many calls with Delta, all of which everyone was extremely helpful and pleasant, I got Rosalind in Min. She listened to my story and how emotional I was about everything and then CAME THROUGH!!! If I was allowed to send her flowers I would or just give her a massive hug! There are NO WORDS to express how grateful I am as are my friends. She saved us all many thousands of dollars and our friendships! THANK YOU young lady and you have again reinforced my belief in flying Delta!

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Neels - 20 d ago

2

I work in aviation. I have flown with Delta airlines once to the USA..and I'm fling there next week again. Fling there we were allowed to open the window shutter as we want. On our way back, we were forced to close our window shutters (with the result that I got terrible jet-lag!) Why "MUST WE" close the shutters? Why not use cargo aircraft to fly your passengers, Delta airlines?.....its just crazy! Just to remind you; I pay for my seat and, I like sitting next to a window..with a reason!

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Kathleen - 25 d ago

I flew from Augusta to Saskatoon Canada Sept 4 and returned on the 18 of September. I want you to know I could not have been treated better if I was your daughter. Everyone treated me so kind and helped me. In Canada I got a pinched nerve in my lower back and could hardly walk let alone pick up my suitcases. Your people le got me a cart to go to the next flight, Ran and held up a flight for me. One of your people in Minneapolis was so good and kind to me even bought me some water. I can go on and on about your service to me.. I will fly Delta anytime Thank You do much Kathleen Schmidt

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DElta and Rondel Clement - 25 d 6 h ago

5

My wife and I were on Fl AF 3556 ( Delta partner) from Rome to New York and I had requested assistance in New York for our flight to Phoenix, AZ., this was April 2/16. I am 80 years old and was not well, and was not well for several months. The service I received at the NY.airport was so exemplary I have wanted to acknowledge it , albeit so delayed.

A Delta employee, Rondel Clement, met me with a wheel chair to get me and my wife to my next flight. He was so well mannered, so knowledgeable, and so well spoken, we were both very impressed. It was remarkable, and part of an excellent trip using Delta. So Rondel, thank you for your service, and thank you Delta for having so many outstanding employees of which Rondel is a great example.

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Marshall Sade - 35 d 5 h ago

5

Flying from PBI to Atlanta on September 14, 2018 was a pleasure in that the cabin stewardess, " Erica " solved a couple of problems that I was having with the equipment. She was very competent and made my journey far more pleasant than it might have been. Cudos to her and to you for having her as an employee.

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Nancy Katz - 37 d 12 h ago

0

Dear Mr. Anderson... Sir a very good morning to you ... I am hoping you take a moment to read my letter of complaint... Yesterday I was on your flight #302 from San Juan, Puerto Rico to New York City ... my husband (diamond flyer (hidden)) and I (gold medelion #(hidden)) were sitting first class row 5 .... our lunch order was being taken ... the time we were asked your flight attendent made mention there is now only one choice ...I said no problem ... but being that I do not eat chicken ... I asked if I could have a cheese plate from the back ... my flight attendant said "if you choose the cheese plate over our meal you will HAVE TO BE CHARGED FOR THE PLATE... Believe me Sir ... it was not the price of the cheese plate that caused my disappointment in your airline ... but being a Diamond ... Gold ... and first class customer ... I was livid that this would occur ... Please know my husband and I did not do anything except PAY for the cheese plate ... but felt like complete fools... So I am writing to you since I think this policy needs to be brought to your attention ... it seems absurd to be charged... In additions the Sky Clubs give us great service ... and why can't flight service be the same...Not all attendants are "service wise" but you might think a diamond would get a certain extra care ... Obviously Delta talks a good game... but does not deliver the service it promotes or promises ... When I arrived in New York yesterday ... we contacted your customer care line ...they actually had no interest in my complaint ... how sad!!!!! Also a tip ... for people that fly as much as I do ... why do you always run out of food choices by the time you reach row five.... It was simple to resolve today ...your flight attendant could have offered me something from coach ...Often the simple solutions make a NO customer a YES customer ... I look forward to hearing from you Mr. Anderson ... please do not disappoint me... thank you very much.. Nancy Katz

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Krystal Muk - 39 d 12 h ago

0

I traveled from Detroit to Fort Lauderdale July 12-15 and on my return flight when I got home there were items missing from my luggage. I called Delta and after a long hour I finally got through to an agent who took my claim and told me to fill us the claim form on line along with all my receipts, which I did right away. After 2 long months of run around by telling me the receipts were not coming through clear and need statements, I sent it to them 4 times through email and fax. I got an E-mail yesterday from Mr. Charles Clunes who is one of there managers who is a joke, he stated that my claim is rejected due to I didn't report my claim within 24 hrs which is untrue, that I didn't report it to the police which I was not advised By the agent to do so and last one was the kicker that my luggage was only 28lbs which is irrelevant to my claim. In conclusion Delta Airlines is a unprofessional, liars and rude people they are absolutely the worst.

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Doug Boyum - 56 d 6 h ago

My wife gets a small pension check each month from Delta (she worked for NWA, leaving in 1994 after 11 years). We received her check today August 27th and your check can't be cashed until August 31st. Why are you sending post dated checks for pension checks? This is the 4th time I've driven to my bank to cash her check only to find out its not ready to be cashed yet! We have never received other company checks that have been dated into the future, why are yours?

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FlyDelta4Life - 45 d 1 h ago

So you would rather they send it you late and then you can complain that it is alway late? Should be happy you get it early that way you know you have it and you can cash it on the day it is dated for.

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J. Cai, stranded in Texas at the Hobby airport with infant - 50 d ago

0

I'm so traumatized and disappointed with my experience with DELTA AIRLINES today! First I'm deleting my delta app off my phone. 2 I'm never flying with you guys again! 3. My baby does not want his first wings anymore so you can shove those cheap pins up yours!!

I did my job as a client to be respectful to everyone at the airport. I was responsible, got there early and was willing to be helpful through security check and just helpful in general! My flight 1813 from Houston Texas (hobby airport) to atl GA was delayed over 2.5 hours due to mechanical issues with the plane. I am at gate 32 waiting to board when the flight is delayed. Everyone gets in line to get rebooked. The customer service/boarding agent made an announcement. To make things easier for her we can rebook or have other options if we call customer service or log onto our delta app. (She had a bad attitude once she found out there was a delay and nobody wanted to use their apps or call customer service) me being the nice patient one I decided to call customer service. I let them know that my flight was delayed and was there anything we can do to get me and my baby home. The representative advise me that even though my flight is delayed, I will still make it on time to my connecting flight in ATL! (Please listen to that call) she gave me the wrong information. I didn't realize I was advised the wrong information until it was 6:30pm now and I'm waiting to board! I've been there since 1pm with a baby!! Praying and just trying to stay positive. Now the boarding agent goes "oh I didn't know you were flying back to Rochester NY, you're going to be stranded in Atlanta". So at this point I'm double screwed. I break down because I fought and fought to stay strong and positive the whole day at the airport with my baby fighting anxiety and stress to stay positive! I just had enough and I finally broke down and cried! I called customer service back explaining everything. She was not helpful. She told me to go back to the delta customer service desk to speak with someone! Guess what? No one is there and they're closed for the day! I didn't have anyone to speak to! I had to settle to speak with someone at baggage claim!!! Like are you serious? I never cried so much in my freaking life. My baby is six months and this is the first time he ever saw his mommy sad!!! Sad mommy equals sad baby! So now I am stranded in Texas with my baby! I've been crying for hours! The only people who were helpful today was the strangers I met in the damn airport! I HATE DELTA AIRLINES and I'm never using this airlines again or telling a friend!! Worse day of 2018!

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Delta Disappointment - 51 d 7 h ago

0

I would like to take a moment to express my displeasure regarding how customer service handled my direct flight that was cancelled and changed to a lay over on my return from vacation. I am in Law Enforcement and must report to work the morning after I return from my trip. The change in the flight has delayed my return from 6pm to 9:30 pm, and thats is only if the 1st flight lands on time so I catch the connecting flight. I then have to travel from NY back to NJ where I live.

I realize there are times when flights must be changed, however, then it is Delta's responsibility to be considerate of the passenger's inconvenience and do whatever it takes to accommodate the one who is inconvenienced. I have spent several hours on the phone with customer service this morning as I tried to explain my concerns. This will be the 3rd time this has happened where I am switched from a direct flight to a lay over in Atlanta. The last time this time this happened, I missed the connecting flight due to such a short lay over and the lateness of the arriving flight. I have been more than flexible to allow for a change in itinerary just to be able to get me home within a reasonable hour so I can report to my 10 hour shift at the police dept., without being exhausted. Your customer service could not offer me anything from NY, NJ or PA that would get me home at a reasonable hour. As a last result, I asked customer service to, at the very least, upgrade my seats to 1st class so I can sleep comfortably on the return flight and even that was asking too much!! I am extremely disappointed in the way this has been handled as I have been a long standing customer of Delta for many years. I will now have to re think my travel plans for our annual family vacations with my 3 children and extended family. Delta has been given many opportunities to make this right and has failed to do the right thing! I feel that I have been misled by Delta in that you offer direct flights and within 2-3 weeks of the travel date, it is changed. I now believe as this is the 3rd time this has happened, that Delta does this knowing the flight will most likely change from direct to a layover. And after the change is made to thousands of customers travel plans, you think a silly $150 voucher will rectify the inconvenience you have caused. My time is worth more than $150. I would rather the flight be listed as a layover from the onset.

I sincerely hope this information is taken seriously by someone who can make a change in how Customer Service representatives deal with Delta customers because Precious (from customer service ) says she is the only person who I am able to speak to about rectifying this issue and $150 is all anyone from Delta can do to compensate me for this tremendous inconvenience. Now I will print the $150 and hang it on my refrigerator as a reminder NEVER to book with Delta ever again.

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Sue Smith - 61 d 9 h ago

5

Dear Delta,

Just wanted to thank your online customer service representative ( I am so sorry I was so paniced that I didn't ask her name) for going the extra mile and saving my day.I drove to Atlanta from St Simons Island to take a flight to Rochester, New York for my best friend's daughter's wedding in Canton, N.Y. Some how I had a senior moment when booking and didn't realize I booked a 9 something p.m. flight instead of a 9 a.m. flight.The guy at the counter said there was nothing he could do. I was headed back to the parking lot to take the bus to get my car and think what to do for 12 hours.and saddened by my careless mistake that was going to cause me to lose precious time with my friend I only see once or twice a year.To make my long story a little shorter, you phone agent was nice enough to relay the messages to a supervisor who gave me a one time concession and change. the flight so I could get on the 9 a.m. flight. I am for ever indebted .The flight had pleanty of empty seats .I just wanted to tell you how much a little extra customer service meant a HUGH amount to me.I was at the airport at 7:30 it was not busy.You counter agent blew me off do he could stand around a few extra minutes, but your phone agent went the.extra mile and made my day.I will never forget to double check a.m. and p.m. on future flights.Hugs and kisses to Delta and the two women that took a few extra steps to save my day.Thanks Delta....the difference in making and losing customers!.

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Diana - 66 d 9 h ago

2

I will begin with the reason for my travel from Tampa to Denver on Thursday the 9 of Aug. 4 days before my young daughter, her Army husband and his Army friend attended the Luke Bryan concert in Denver. After the concert while walking around the stadium from Section 7 to 10, there was a verbal altercation that happened which left her husband with a fractured skull, his friend with a broken nose and my daughter with a fat lip. They were all found bloody and unconscious by crowd passer-byers. Her husband a few days later had to have brain surgery. They are 20 and 21 serving our country from Ft. Carson in Colorado Springs. I booked the closest ticket I could and could afford, and I was supposed to fly out Thursday the 9th on a 6:10 PM flight from Tampa into Atlanta for a connecting flight to Denver. Needless to say, that DID NOT happen. My flight from Tampa was delayed at 1st by 1 hour then by 2. I would have missed my connecting flight so I had them book me on the first flight out except this time going into Salt Lake City. That flight was also delayed by an hour and I literally had to sprint to my connecting flight in Salt Lake City. I am 55! I finally got to see my son in law and daughter late Friday afternoon. This was a short trip and I really wanted to spend the entire day with them on Friday. Returning to Tampa, I departed Denver on what was supposed to be the 1:10 Flight to Atlanta for a 7:25 PM flight to Tampa. Needless to say the Denver flight was delayed for almost 2 hours for a Safety sweep, I missed my connecting flight in Atlanta by 10 mins. All other flights to Tampa were booked and had at least 6-10 people on standby. I was NOT going to wait around on standby and I complained enough to enough Delta employees they gave me a hotel voucher, which DID NOT include transportation to the hotel which had no shuttle, nor meals, I had to uber there! They finally booked me on the next flight in the morning at 7:25 AM. I was put in seat 45E the last row of the airplane, I was due back at my job by 8:30 AM I didn't get to work till 10 AM, so I lost hourly pay. I have to tell you this was the worst experience I have ever had on an airline!!! I used to travel the country as a Barbizon Director and never ran into the problems I had with Delta! I lost time and money during the disappointing flights I certainly hope you would consider reimbursing me!!!

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Vickie Morris for Kristin Morris stuck in Scotland - 68 d 14 h ago

0

My daughter has planned a trip to Scotland and tour by backpack with every second planned, reserved and mapped. She flew out Raleigh NC Monday early evening to still be stuck in Edinburg (Wed) since her backpack never got out of Raleigh and she will not receive it now so they tell her until Thursday evening. She has been told "Oh it's in Paris and you'll have it tomorrow - and another tomorrow to now another tomorrow. They only pay for laundry - well that won't be bad for them since all she has is what is on her back. She has lost valuable time, out of pocket expense since this morning she bought a pair of jeans, 2 sweaters and is going out to where she can to only have to get back to Edinburg to get her backpack when and IF it ever shows up. This is completely irresponsible of DELTA for this length of time and not even providing accurate information to the traveler to make plans accordingly. We are average working people - she has saved and planned this since college. DELTA - you got a mom on this one now and I'm going as high as I need to get an answer as to why it has taken this long and to ruin a trip so fast!

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Michael D. DeMarco - 69 d 8 h ago

2

On June 26, 2018, after over a year of intense planning and anticipation, I joined my son, my son in law and my nephew on a once in a lifetime golf trip to the home of golf, Scotland. We boarded our flight out of JFK in New York on time and proceeded to sit at the gate for over 3 1/2 hours while the ground crew tried to reconcile the amount of fuel being loaded onto the plane with the amount on the manifest. The captain made several announcements concerning the progress and lack thereof, but by that time, the half of Ambien i took too allow me to be rested for our first round at Gleneagles upon our arrival, had kicked in. Imagine my surprise when i awoke and the cabin crew was serving the "morning" snack 50 minutes before our arrival at Edinburgh!! We are now 3/12 hours late in our arrival and that translates to a 3 1/2 hour later starting time at the golf course. Upon our arrival at the golf resort we are informed that due to the lateness (6:00pm!!) we won't have forecaddies on our round, and the best that can be provided are "trolleys" to carry our bags. We have paid in excess of $1500. for four rounds at this prestigious golf course, and needless to say, our enjoyment was diminished by the fact that we were playng "blind" and finished the last four holes IN THE DARK!!!

While I am truly grateful for the care and concern for our safety by your airline (fuel amount over the ocean), I can't for the life of me believe it takes over 3 1/2 hours for a crew that is familiar with this activity to rectify the amounts. To add insult to our financial loss, When I contacted the underling charged with "customer service" with this same account, I was offered 3-4 $150 gift cards as compensation. NOT ENOUGH!!!.Companies constantly bellow about their "customer service" concerns, and are always professing to right wrongs. Let's see if you put your money where you say your mouth is and reimburse us for the loss of the golf on the first day of our trip. As an aside, our return trip to the US was uneventful, smooth and better than on time. But unless my concerns are addressed, I have flown Delta for the last time!! Michael D. DeMarco, Thomas J. DeMarco, Peter S Winther and Michael J, Cointi are the passengers who flew on the flights

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Denise Tyler Lee - 76 d ago

1

I have been long term customer with Delta and my flight today was terrible. We boarded the plane we sat for awhile plane turned on than off. We continued to sit no air in the plane. It was extremely hot. Finally the pilot came on and said that he was battling this problem all day with this plane regarding the engine and air conditioning. I have asthma and was feeling some symptoms due to the heat. I walked to the front told the flight attendant I had breathing problems and I needed water and ice & may need to get off the plane. She gave me the ice water. Eventually we took off 1 hour later. There were babies on this plane also and the stewardess did not check on any of the passengers during this time. They were standing in the cockpit fanning themselves. This is unexceptable, they should have walked the iles and offered ice and water to us & check on people like me with medical problems. The heat was extreme

Than we were notified of another delay due to air space. The stewardess never came back to check on me after flight took off. However its funny when I walked off the plane she asked me if I was ok.

Also I asked for coffee for my drink we were told they didn't have any, the lady next to me asked for tea she was told no tea. We could smell coffee, my guess it was only being served in first class. We were told they had no hot drinks

Delta really dropped the ball on this flight. Flight attendants should be checking on passengers not standing in front of plane fanning themselves.

Also if the pilot was flying this plane all day and knew the air conditioner didn't work why wasn't it fixed prior, or planes switched out.

At this point we weren't sure the plane was even safe.

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Gary Morrison - 72 d 11 h ago

0

Same experience. Will never again book with Delta

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Gary Morrison - 72 d 11 h ago

0

Worst airline ever. I will never again book a flight with Delta. This is my third flight this summer and all have been terrible. Today was to leave Seattle for Orange County Ca. At 7:45. Flight delayed until 10:30. no pilot. Glad you are not a hospital emergency room telling patients there are no Drs. Poor planning. If I had run a company in this manner, it would have been bankrupt. Poor management.

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Glenna - 124 d 5 h ago

4

. Why has Delta Airlines not taken a stand against taking children from parents? C. E. Woolman (Founder of Delta)would not have been a part to flying little children away to be locked up in detention centers. Take a stand for the sake of these children.Take a stand and maintain your integrity.

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Patrick - 123 d 3 h ago

I applaud your comment, and second your questioning to Delta. Thank you.

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Alex - 123 d 3 h ago

I saw a list of airlines that will not be complicit in the unconscionable and immoral program of separating children from parents. As a shareholder, I am appalled that Delta's name is not on that list. As a former member of the Michigan judiciary in juvenile court, I cannot fathom the inestimable harm being done to these children by our government's action. I ask that an immediate statement be made to state that Delta will join other carriers in denying to participate in this reprehensible governmental abusive action.

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Unhappy Delta Flyer - 73 d 5 h ago

0

Seriously! Some people can't help themselves. You have to turn every comment thread into your personal political trash center. You are trolls and political hacks and most likely members of the party formerly known as the peoples' party. This thread is supposed to be about your flying experience with Delta. Not sure how you came to rate them 4 stars if this issue is really important to you. Please go do your political bashing on a political site.

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