As a So California resident I am wondering why you are not here! I shop at Dillards every time I visit Arizona.
try the Palmdale, California store it is a great place to shop . the store is beautiful and the sales staff friendly and helpful. you will not be disappointed.
The moment realize life little luxuries feel almost day come end start realize was my shopping experience day came and went too fast. The point making if you won million would stroll onto Dillard buy just that special or grab everything you want stop complain get life real riches special things money can't buy love fact one day come in store your going be millionaire but until you do have settle little things soon be gone back in store again make most out visit dream one day walk into store your millionaire.
I live in a small town in South Florida and have to drive 160 miles, round trip, to Dillard's to purchase Elizabeth Arden cosmetics which are not sold in our local Belk's Store. I usually use my Dillard's Card for any purchases. I usually pay my account on the 1st of each month, however, in December I chose to pay my account balance in full on the 26th of the month. I received a letter from the Card Company telling me that I had to notify them 3 days in advance is I wanted to make an early payment on my account. I have NEVER be admonished for paying a bill before the due date before in my life and I have had many, many charge cards over my 54 years of marriage. I paid the account in FULL, cut the card in shreds and wrote to Mr. William Dillard, Chairman of the Board, reporting this asinine business dealing. I have not been able to find any appropriate clothing in the Dillard's stores in years. I am a professional business woman and I don't desire to "show my butt" with these short dress/suit styles that the 20 year old buyers insist upon stocking in their stores. Also, we live in a sub-tropical climate and these buyers are never aware that this is not New York City and it is never colder than maybe 65 here, except for two to three weeks in January, yet they insist upon trying to sell wool suits, knee high boots, heavy sweaters, etc. Talk about tunnel vision?? Is it any wonder most of us are buying on line instead of being aggravated and insulted in their stores. If this sort of unconscious business continues, I think we'll see fewer Dillard's in the future. Our demographics show that 80% of the residents in this area are 55+, yet Dillard's feature clothing for 20 year olds and forget the older market that is needing to be represented and catered to. Good luck. I think you're on your way out!!!
It IS a grand conundrum - what is happening to Dillard's . . .
My mother has shopped at the Dillard's Department stores in El Paso, Texas for over 60 years (she's now 83 years old and tries to continue to shop there). However, Management has seen fit to "phase out", "fire" or eliminate (whatever term you care to use) senior department store staff. People who KNEW customers by NAME and knew their tastes and how to help them and they have ALL BEEN REPLACED with young NON-ENGLISH SPEAKING "sales associates" who are RUDE and stand around giggling and speaking in Spanish to one another! BRILLIANT MOVE to whomever made this managerial decision!
I've got news for Dillard's brilliant corporate; I am going to file a report and have ICE pay a visit to the Dillard's Department stores in little ol' El Paso, Texas and we'll let ICE sort out how many "qualified sales associates" get to hold on to their jobs. Maybe this will be the final straw that breaks Dillard's back, because if Corporate doesn't get off their backsides and make some significant changes, these stores will CLOSE FOR GOOD. (By the way, I have a legal background, so I know about the W-9 hiring loopholes.)
I can understand why your company is losing business when you have managers like Greg Grimes running your Fort Worth, TX store. Obviously he has no common sense...he chose to have all returns go through the Customer Service Department (CS) because it was a big sale day for Dillards, yet took all but one register out. I had already waited a few minutes in line where I had purchased items, so naturally I was going to return to the same department, but after waiting she told me I had to go to CS...even though no one was behind me in line. Well of course when I get to CS I have to wait in line again, for one hour I waited to return a few items. After 50 minutes I asked to speak to a manager who was very nice (Elenor I believe) and tried to assist the twenty people in line behind me by tell them they could now go to other registers now. I also asked for the Corporate Office number and Elenor told them to give me the number and speak with Mr. Hubble. Then another woman (she said her name was Toni in CS) behind the registered laughed at me with another employee and said, "What did I expect coming today," meaning January 1st....which I didn't know or even think about it being a big sale day for your company. When I asked what she said, she walked away. So after an hour I was finally helped with my return, then this employee passed me off to Toni saying she would finish. Well Toni said she had to go get the receipt and I waited another ten minutes for her to come back. When I got in my car I called the number the girl (which happened to be Toni) had given me, well this was your credit card company number. What is going on with these people? What happened to good customer service? When I walked through your doors initially I saw all the sale signs and thought I will make this return and have a little time to look around and shop, needless to say I didn't have time after the return and now I don't see visiting your store for a long time, if ever. I am sure nothing will come of this, but you now know why you are losing money!