They put the wrong plate number on my account and after $200 worth of charges and over a month I finally got money back. They mess up, had horrible communication with someone in management. I kept getting bumped off to next person. Customer service is about as good as Comcast
Here is a company that has toll booths that indicate EZPASS or Cash. However, my experience was that I entered the line and arrived at the booth (with a long line behind me) only to find that the attendant was nowhere to be found. I waved the cash at the attendant in the booth next and was advised to just go. I did that, fully expecting that I would be assessed the toll. NOPE--I was assessed administrative charges which must pay for the attendant to leave the booth on a regular basis. This would be the very definition of highway robbery. Shame on you making me pay for your error.
E-Zpass model of operation is taken directly from the dark times of the dark ages. Their policies reflect that.
They double my transport expenses by 2.5 -3 times.
E-Z causes traffic jams and delays at their piazzas.
E-Z cause additional congestions by redirecting traffic to critical bottlenecks, like northern section of FDR in Manhattan; they use expensive infrastructure, employ unproductive, costly cadres of employees and exhibit rude and intimidating behavior toward road users.
Should be abolished and replacing by less wasteful revenue mechanism
I am dealing with a bunch of idiots in New York that have no clue what they are doing. They failed to inform me that they were going to charge a 0.50 per month user fee, even though they have my credit card on file. Now they forgot to put my email on file, now these idiots want me to put it in writing to them and mail them the email address. Are these people actually for real here in New York? ? HIGHWAY ROBBERY! !!! Someone needs to start a CLASS ACTION LAWSUIT AGAINST the EZ PASS NEW YORK.