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Friendly Ford Lincoln Mercury

Rating
0
Address
4000 Eastern Blvd
Montgomery, AL
36116-2642
County
Montgomery
Contact
Boutin Smith
Role
Chief Executive Officer
Phone
(334) 613-5000
Annual Sales Est
$115,600,000
Employees
350
SIC Code
5511
General profile image

cw417 - 162 d ago

0

I purchased my car (2014 FORD FUSION) at the friendly ford location in springfield mo. I noticed the drivers floor board constantly wet and mold had actually grown (prior to finding) I called them and they told me to drop my car off at the body shop. I did on wed 8/3. When doing so I was told they would call me in a couple days. Friday evening I didn't hear anything so I called to check the status. They told me they haven't found anything yet and they will look again on Monday or Tuesday. Tuesday around lunch time, I was in the area and noticed my car hadn't changed locations, so I called to check status again. I was told they had it on to look in the afternoon and they would call me that evening with what they find. Never heard from them. Again, I was in the area and my car still hadn't moved so I called today (wed). This time I was told the gentleman in the office was outside and the lady will get an update and call me back shortly. I never received a call. I understand being busy but this is excessive for a LEAK in the floor board. Then, when a business begins lying to customers countless times it becomes hard to trust them. I will be contacting BBB. I feel as though they are extending this so they do not have to mess with the small stuff. My family has bought 4 cars from friendly ford in the year prior and they will never get my business again.

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