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Friendly Ford Lincoln Mercury

Rating
0.25
Address
4000 Eastern Blvd
Montgomery, AL
36116-2642
County
Montgomery
Contact
Boutin Smith
Role
Chief Executive Officer
Phone
(334) 613-5000
Annual Sales Est
$115,600,000
Employees
350
SIC Code
5511
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Yolanda Malcolm - 90 d ago

0

Yolanda Malcolm 2 different workers at the Lincoln dealership I guess because I'm a woman a black woman that I have been treated in such a disrespectful way and was disrespected in front of the enterprise workers with one manager. The other manager when I first began going there. There were other worker who were respectful but to have managers who insult you and speak to you in such a disrespectful way. I explained my father was dealing with cancer and heart situation. While I needed to be at hospital I was back and forth with Lincoln I understand if you have a recall but to give me a car I showed them the tire was low they advised me it was fixed after getting a flat on the way to the hospital with my dying father they put me in a Lincoln dealer car that the steering seem like we were dlyingnfrom one side of the car to the other. I saw the car needed and oil change more time taken away from my dad I advised the manager and once the car was ready I asked did u test drive it it said o we fixed it. It was on the recall list wow you take me out if my recall and put me in another recall vehicle. Then a they called said come to enterprise every 30 day ls I had to go back there etc unfortunately my father was never able to ride in the the enterprise vehicle because he died. Through this process I lost 9 month of a extended warranty I bought for my vehicle paid my truck off did everything I felt the story is way too long however, my point is when being told that since my air bag light now intermittently comes on and off and the new manager said they were gonna call me back to resolve this issue never heard from him. Now my light goes out and there are tape in the wires. I showed the dealership where my paint was rusting and buckling they told me to take to your body shop he said you need to take this where you bought it because this vehicle has been in an accident now build is out see tapes up wires and this was supposed to be a certified vehicle. Time for me to purchase or lease a new vehicle how do I return when your customer service sucks. This is the second time I purchased from you and eletrical ssue again your company shows no remorse. They talk like robots with no concern or care if any. I asked to speak to a supervisor an asst calls I asked where is corporate office he says Flordia why play games with people who spend money with you. To have to have racial and issues because I am a black woman is a major concern as a former employee of the U.S house of representatives they hold congressional hearing on such a thing. What does a customer have to do to get some respect as a loyal customer.

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stephanie R Keitt - 218 d 18 h ago

Pompano Beach Ford Lincoln GM is disappointing to say the least .

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Kenneth Keitt - 218 d 20 h ago

1

My name is Kenneth Keitt I have been buying Lincoln's for over 20 years and will only have repairs done at my dealership I have an issue with a repair,so I went back in and the GM basically told me that I was wrong and that they never removed the part that I have an issue with plus they didn't check point my car,when I got home my wife was washing the car as they didn't. So my wife called the GM today and he told her that he would give her a call after he meet with the other managers she never got that call. Pompano Ford and Lincoln has been a great disappointment to me in the past couple of years but with that being said I miss having Kevin Kramer as my go to he always made me feel like I was the only and most important customer he had. DON'T know if I'll be back in another Lincoln.

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Samue and Donna Bacoulis - 1 y 141 d ago

0

Two weeks age our Ford Fusion shutdown on Rt. 34 in Orange. Two days before we received a callback letter regarding overheating of the engine cylinder head ((17S09/NHTSA Recall 17V-209). We called the dealership, Colonial Ford of Danbury, which we have gone to for the past 2 years. Stever Camada, our service rep. checked on the computer and suggested we get a tow to Crest Lincoln in Woodbridge which was about 4 miles away from us. So we called AAA and received a tow to said dealer. This was a very BIG mistake. As soon as we walked in and said we had a ford JTs attitude changed. He insisted, without even a diagnostic test that it wasn't the callback and even if it was he had no idea how long it would take him to get parts, it could be weeks. It was going to cost us $120/hour for a diagnosis. We asked him if he could give us a loaner car and he said that they did not give loaner cars to Ford owners, but there was a rental car place down the block. We called Steve and he suggested that when they did the diagnostic test to call him back. Well, after the test we were told it wasn't the callback and it would cost us for more diagostic testing on each of the 5 numbers the first test spit out. After Steve talked with JT, their service person, he said it sounded like the recall and if we could get the car to him he would take care of us. It was very clear that JT did NOT want to be bothered with a lowley Ford. We paid him $132 for the test and had our car towed to Danbury. Before we left JT called me back in and said his manager didn't want us to pay for the test and refunded our money. At least someone there had some common sense. I will never recommed anybody go to that dealership. He, JT, showed no respect.

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Vfrancis - 1 y 194 d ago

Hello, I have been trying to purchase a focus and fusion, keep getting turned down because of not credit score, my job and me, getting SSA,, I can pay for a note payments low payments not giving a person a chance, what do you have or who can ,I talk to on this matter, I work in school, and have a breathing problems. I rent this car both style like the cars very much. Too many time renting better to purchase, hope to purchase one of these vehicles please see what can be done so, I can be able to get around better for my job and education please thank you.

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cw417 - 3 y ago

0

I purchased my car (2014 FORD FUSION) at the friendly ford location in springfield mo. I noticed the drivers floor board constantly wet and mold had actually grown (prior to finding) I called them and they told me to drop my car off at the body shop. I did on wed 8/3. When doing so I was told they would call me in a couple days. Friday evening I didn't hear anything so I called to check the status. They told me they haven't found anything yet and they will look again on Monday or Tuesday. Tuesday around lunch time, I was in the area and noticed my car hadn't changed locations, so I called to check status again. I was told they had it on to look in the afternoon and they would call me that evening with what they find. Never heard from them. Again, I was in the area and my car still hadn't moved so I called today (wed). This time I was told the gentleman in the office was outside and the lady will get an update and call me back shortly. I never received a call. I understand being busy but this is excessive for a LEAK in the floor board. Then, when a business begins lying to customers countless times it becomes hard to trust them. I will be contacting BBB. I feel as though they are extending this so they do not have to mess with the small stuff. My family has bought 4 cars from friendly ford in the year prior and they will never get my business again.

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