Information, reviews and public commentary for US companies

 

GameStop Corp.

Rating
0.888889
Web
http://www.gamestop.com
Related
EB Games, Micromania
Address
625 Westport Pkwy.
Grapevine, TX
76051
Contact
J. Paul Raines
Role
CEO
Phone
(817) 424-2000
Fax
(817) 424-2002
Employees
71,000
Twitter IDs
@GameStop
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Sarah80 - 4 h ago

I have emailed Gamestop numerous times trying to resolve an Egift card issue and no one wants to resolve the issue. Terrible customer service!

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KATHY Kelly - 9 d 7 h ago

0

I HAVE GONE TO THE GAME STOP IN TERRELL,TX FOR YEARS,,,,,,NEVER IN ALL THE YEARS ,,,,,,HAVE I BEEN SO DISGUSTED.

LAST NIGHT TRYING TO PICK UP call of Duty 4 was like dealing with the 3 stooges.No one new anything.card swiper out od order.After waiting in line you find this out then have to move to another line...I told the young man ,I could write a check

I use my card and really dont carry cash.He was like DUH,,,WOULDNT KNOW WHAT TO DO WITH

THAT,,,DUH!!!..

THIS BEING THE SAME YOUNG MAN,THAT DIDN'T KNOW SOME OF YOUR CARDS HAVE TO BE CALLED IN TO BE ACTIVATED,I HAD ASKED A FEW DAYS BEFORE ARE THESE ACTIVATE WHEN YOU SLIDE THE CARD,Duh Ya!!!We'll NO IT WASN'T.HAD TO HO BACK UP THERE TO FIND THIS OUT.AT THAT TIME HE TOLD ME I WOULD OWE 15.00 ON CALL OF DUTY WHEN I picked it up.THURSDAY NIGHT on my second trip

To pick up Call Of Duty,he then told me it would be

53.?? .After that I had to move to another line.

By this time no Faith in this BUNCH AT ALL!!!!

I WILL HAVE TO GET RECEIPTS AND CHECK,BUT I HAVE HAD ACCOUNT FOR YEARS,THEY HAVE ALWAYS JUST PULLEF IT UP AND NEW WHAT THEY WERE DOING...

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Barbara Turtel - 9 d 7 h ago

5

Commack Mayfair Shopping center. Thank you to the men at Game stop for looking out for their fellow workers in the shopping center. I was in Claire's today while my son was next door in Game stop. There was a young woman working alone in the store. As I was paying a man walks in who announces what an amazing store. We didn't have this when we were kids and goes on and on ranting.. innocently commenting but loud and peculiar. His behavior wasn't threatening but it was just odd behavior. She was not comfortable and was ignoring him and not engaging. I had to go next door to grab my son and I quickly told the 4 men working the Game Stop my feelings because as I was leaving I was watching and saw him leaning on the counter. I explained he isn't doing anything threatening and can be completely innocent in his behaviors but his familiarity was too much to her. He was leaning on the counter talking to her invading her cashier zone space. The one guy grabbed a business card and told his worker to go next door and walk in and introduce himself to her with the card and tell her if she ever needs anything to call. When he came back he said she was already locking the door after asking that gentleman to leave because she had to close up. It was 4:30 in the afternoon. She locked him out and turned out the lights and told the game stop employee that they usually have 2 people in the store at all times but someone was out. This guy continued to hang out front. Not doing any threatening behavior that warranted police. The game stop employees were keeping an eye out and I sat in the car with my son watching him for a bit until he left the area.

I felt terrible for her because she was definitely scared. I am so happy the guys next store were so eager to step up and keep an eye out. Great job by the Game Stop employees. We need to look after each other.

On a side note, My son wanted a specific Amiibo that wasn't in the store. It is in another so one of the men is going to stop at the other store to get it for us and bring it back to Commack ABOVE AND BEYOND!

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Never again in iowa city - 14 d ago

0

My husband went to game stop to buy our kids a controller for the old Nintendo. He asked several times to make sure he was getting the right one and they always said yes. We get home open box n discover its the WRONG one. He takes it back 10 minutes later and they had none of the correct ones! Get this!!!!! They would not give him his cash back because we opened box!!!!! Seriously!!!!!! They made him take a gift card! Totally bs I will be spreading this comment EVERYWHERE!! Please do so also this is in iowa city ia

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Kita - 16 d 19 h ago

0

I worked there for 3 weeks the lead Ms Ricky let her favorite friend/employee listen to music on the phone the entire shift mind you no phones allowed on the floor. The other lead Ms Q and ms ricky both rude and disrespectful. 5 or more temps gone in 2 days. They are very unprofessional. The supervisor Ivan should really pay close attention to them and call the temps that left to see what really happened. Run the cameras back. Corporate ask them why are people leaving.

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Disappointed employee - 18 d 22 h ago

I used to work there. But then I had a family issue last week I had to leave early. My boss got mad at me. Mind you it involved my 6 month old daughter. Last week she asked me to hand in my keys and told me I'd get them back. This past Tuesday she asked me to come in and tall when I had work that night I came in an hour early just to tell me I'm fired because I yelled and cursed on the sales floor when I didnt. I was in the back room. And she told me I didnt have reliable transportation because my truck broke down when I was always there. I missed one day because my truck broke down that day i had work. I find this to be unfair. I was keyholder and was good at my job. I loved working there. Now she played me by telling me I'd get my keys back and I was working Tuesday but fired me an hour before my shift started. I started to actually cry. I liked the people I worked with. I'm highly disappointed in this. Your supposed to have a verbal warning written warning then termination. I had no warning at all. I used to shop there all the time. I dont see myself going back in.

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Cameron Huff - 20 d 4 h ago

I've put in SEVERAL job applications for GameStop since 2017,but no one ever gave a call or a message scheduling me for an interview (even though I'm more than qualified for the job). I think it's the job's way of discriminating towards me and I find it ridiculous how they would do that towards me seeing as I'm one of their valuable customers!

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Viperstick - 20 d 5 h ago

0

Unbelievable. Pre-ordered two Arcade 1Up arcade games in August. First one delivered no problem last week. Second order cancelled. No reason given. After waiting an hour on hold, a service rep said it was my credit card's fault. Called the credit card--nope, the pre-authorization they had used expired when not acted on within five days. Replaced the order; that one cancelled within an hour of placing it. Placed yet another order using a different credit card--that one resulted in an over charge the credit card company flagged as fraudulent. One of their supervisors admitted they're having system problems and "many customers are unhappy." Do not ever deal with these people. You'll sit on hold forever waiting to talk with someone and when you do, it won't result in any kind of satisfaction.

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Anonymous - 20 d 7 h ago

The ganestop in Englewood OH, the guy that was working that opened the store should be written up or something. Came in and asked a simple question and right away got super douchey with me and having a bad attitude. I dont usually get service like that but that guy is a Joke. I will not be going back there while that guy is working. Such a joke

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KC - 23 d ago

0

Would not honor their pre-release bonus in Forza Horizon 4. Terrible. They said they did not enter it correctly and they will not fix their mistake. First time buyer at GameStop. It is my last.

Customer service was not understandable. Needs training and better English.

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Anonymous - 23 d 19 h ago

0

There customer service is non English speakers in Mexico. Literally located in Mexico. They have no idea what game stop is & know nothing about gaming. They will literally just repeat the same thing over & over until they hang you up & laugh at a wall trump hasn't yet built.

Flagged for review. 
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Mad as hell in KY - 25 d 19 h ago

0

I have bought every console we have ever bought from Gamestop and many games as well. As of today I am no longer a customer of Gamestop. I placed an order for a PS4 online to be held at a store that was 20 miles away from my home, when I have one that is way closer, because it was a 1 TB new PS4 for 279. I received an email stating that fact . When I get to the store after spending 2 hours at immediate care with my mother, I tell the clerk that I had an order on hold, she proceeds to bring out a pre-owned version. I tell her that I should be receiving new unit and show her the email stating the same. She just stared at me, shrugged her shoulders and says "Sorry, this is what I can give you. It is still one TB." I responded " I just drove 35 minutes to your store, I expect what was promised in my email, you need to call you supervisor." I hear her talking to her supervisor and I hear her tell him that I had an email proving it. His response was the same as hers, they would not honor it. I was Pissed. I ask for corporate's number, to which she gives me customer care, there is a difference. I call customer care who are experiencing "HIGH CALL VOLUMES" (WONDER WHY!) . I wait 15 minutes before I am disconnected...I am enraged. I call again and wait on hold for 45 minutes before someone with thick accent answers and "..cant find the order".....I tell my husband of the experience.

MY HUSBANDS ATTEMPT...

He calls Bardstown, Ky store and tells girl working there to have her manager call him. She states he will not be back till Thursday. He said I am not waiting till Thursday, he needs to call me tonight. To which SHE LAUGHS at him. He said "Is this really how you treat your customers?" She says " I did everything I could for Her (She DID NOTHING!). He says Shouldn't you be laughing when you say that too? She hangs up on my husband at that point. After I talked him out of wasting MORE gas to go confront with this chick face to face. He decides to call customer support. He is on hold for 45 minutes. Someone answers, he tells them how upset we are. The call is DISCONNECTED AGAIN!!!!!!!! I then go to purchasing power and purchase what I want for considerably more money, just so I NEVER have to shop at this store again. I can tell Gamestop does not care about customers because there are no replies on any of these complaints from them. You go to any well respected business site, you will see differently..IM DONE. I hope you go BANKRUPT Gamestop, it will serve you right. This is nit how I like to do business and certainly not how you should be doing business. It used to be different but I can tell with the downward spiral in Customer Service, Gamestop will be replaced soon with Amazon or similar.

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Jackie Wood - 86 d 6 h ago

They charged me twice and still have not refunded my money I have called and called to no avail that was on 7-11-18 for 167.00 this Brittany at phone number (hidden) ext 4135 said I should have my money by today really 15 days later still no money looks like I'm calling general attorney in my eyes this is stealing How many other people are going threw this write me class action

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Kristen - 37 d 2 h ago

Holy crap just call your bank

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Jay - 25 d 19 h ago

This just happened to me yesterday

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Not happy I drove here for nothing - 26 d ago

Paid for a scuf vantage controller. Was surprised it wouldn't be here when they said it would (on the 25th). 2 GameStop employes garenteed it would be here and it's not. Well done

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Unhappy customer - 27 d ago

0

My son recieved a delivery for a birthday present and the package had the entirely wrong products inside. The packing list even stated the proper xbox1 games that were ordered but there were entirely different PS4 games inside. After waiting over an hour to speak to customer service (both by my own self and the person who placed the order) there has been no resolution.

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lil pump - 26 d 9 h ago

wrong game stop is the best just dont get mad they will help you soon

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Preston - 31 d 3 h ago

0

Literally you're reward points are useless. I have been trying for two days now to get someone on the phone that can help me get my points into an online code.... They send you to this page. www.gamestop.com/code..... there is no place there to redeem your gamestop card.... so i have called and talked to three different people. All they can tell me is that it messes up sometimes...... But absolutly 0 help.... 0 help. They have no idea what they are doing. Im trying to spend $400+ dollars with them.... no wonder they are not making money... they dont want it.

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Anonymous - 35 d 6 h ago

0

You are becoming the worst of the worst. How you going to sell a switch for 999.99. I got the screenshot for prove. I been a member since 2009 but im done with this stupid company.

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Anonymous - 84 d 4 h ago

0

Gamestop will sell your objects that were stolen from you without checking to see if it's stolen or GameStop doesn't answer my emails I will contact my lawyer

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Shieve - 37 d 2 h ago

As with any stolen goods you would have to contact the police first

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Linda Schutte - 62 d 15 h ago

0

I received an confirmation email for a $75 digital purchase at Gamestop. I replied immediately that I had not made a purchase. After that they allowed 2 more consectutive illegal $100 purchases. They did not even verify my identity. As consumer our banks pass on these fraudulant purchase one way or another to us. I think Gamestop should have to pay the bank back. They have the capabilitiy to track down the device it was downloaded to.

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Kristen - 37 d 2 h ago

You don't download data when you make a purchase, they sell codes, the codes are randomly generated upon purchase and there is no way to track them

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A. Lorentz - 61 d ago

on May 11, 2018 gamestop charged my Credit card $471.76 and then the electric went out so when it came back on they tried to run my credit card again and it declined, the charge went through my credit card, but not on their system, I stood in the store from 12:30 p.m. to about 6:02 p.m. arguing with a teenage sale manager who did not know how to work teh credit card machine, long story short and 4 months later, they still have not refunded me the money they were supposed to, and even my credit card company thinks they falsified documents. I was a gamestop customer for 28 years and they are in for a rude awakening. My next step is small claims court then higher a higher court, they should have given me my money back!

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Shieve - 37 d ago

Generally people just tell their bank it was a charge that was made in correctly and they refund it...

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