Information, reviews and public commentary for US companies

 

GameStop Corp.

Rating
0.222222
Web
http://www.gamestop.com
Related
EB Games, Micromania
Address
625 Westport Pkwy.
Grapevine, TX
76051
Contact
J. Paul Raines
Role
CEO
Phone
(817) 424-2000
Fax
(817) 424-2002
Employees
71,000
Twitter IDs
@GameStop
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Raven Claw - 3 h 35 m ago

0

(hidden)326064 I have been trying to cancel that order for the longest time. I do not want it. Could some please cancel he order and send a a confirmation to the email address linked to that order. I do not know why it is so difficult even after to talking to so many persons that I want the order cancelled. You can't even find a contact number on your site easily

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Anonymous - 3 d 17 h ago

0

Store # 5065 in Sturbridge MA is the worst. How they treat their customers is just awful. The employees leave a lot to be desired. That store is a disgrace to game stops everywhere. I will never shop there again.

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Kevin T - 4 d 19 h ago

0

Hello, this is a formal complaint against an employee of store number 2666 in Tomball, TX. After being made to wait over twenty minutes in line due to both cashiers assisting people selling game systems, one customer realized ten customers had built up on line, and asked the cashier to interrupt while he went to get something so he could take a few transactions. The young, very immature employee said, "What's up?" instead of something professional. After completing the purchase, he held on to our bag while being sarcastic to a different customer. I reached for my bag, saying, "Can I have my purchases, my God!" He seemed shocked, and I told him how unprofessional he was. He said he could kick me out for being rude to him. This made me laugh, as his complete absence of customer service skill was so obvious. I said how fun it would be to complain, and he said he'd enjoy reading it. So, I hope he does. I have no idea what his name was due to his lack of name badge and failure to provide me my receipt prior to "kicking me out" of the store. Alayna was working near him. She was splendid.

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Dissatisfied. - 5 d 14 h ago

0

I am on hold for an order that I placed several weeks ago and have not received. It has been 1 hour and 8 minutes and I'm still on hold! I will never order from GameStop again. No one to help or answer questions. But they readily charged my credit card.

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Anonymous - 5 d 20 h ago

0

Horrible customer service and lies just to get off the phone after I waited over an hour three times to speak to someone. I was promised a call back by Annie who supposedly reveived permission to call me back and she never called. After my last hour hold I was conveniently disconnected. Game stop online is very unprofessional and I will never order again and will spread the word on my social media.

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DISSATISFIED FORMER CUSTOMER - 6 d ago

0

I paid for a new, unopened copy of SUPER SMASH BROTHERS for a gift and was delivered a VEEEEERy used and battered copy of the game. Thinking this was simply a mistake, I asked for either a partial refund or a replacement. They want me to send back, at my expense, the old game first. WTF. Keep in mind it was only a small part of a much larger order. For the difference of probably $10, they have lost my business forever. I have 17 grandchildren and will advise all of them that if they cannot select games available other than at GS, then they not expect them as gifts from me.

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Beyond Frustred - 6 d 18 h ago

0

I am having the same exact trouble as many people on this string. I shopped online via the "Black Friday" deals. Bought the PS4 bundle, but once I hit submit, received an "undefined error", which emptied my cart and wouldn't budge. Allowed several minutes to pass by while checking my email the entire time to see if I received confirmation, which I did not. Went back through the process and successfully ordered. Literally 2 minutes after receiving the confirmation for my 2nd attempt, my 1st attempt came through! Giving me a double order!!! Called customer service, which I was on hold for more than an hour just to get someone to pick-up. They were not helpful at all in canceling my order, claimed they couldn't do it. Finally I demanded a manager, whom took care of it. To make matters worse, I used 4 gift cards in my purchase that I needed to ensure were applied to my "good" purchase. He claimed it worked. Nope. They tried to charge my cc for the full amount! My institution declined. Went on to call them 5 other times and send countless emails, but still haven't found anyone that can line this out!! They have now depleted my gift cards (0 balances now) and I keep getting emails that my payment was declined by my institution, but we've called them and they say GameStop is submitting a charge of $0 that is cleared!!! Who knows if they will ever figure this out?! I need this gift ordered and on the way. Beyond frustrating. I am now calling the corporate office. Hopefully someone there can line this out.

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Ex GS Shopper - 7 d 10 h ago

I ordered a Cyber Monday deal online (Xbox One S bundle for $249.99) and it game the option for delivery or store pickup. I live close to a store and decided to CHOOSE that OPTION. Got a confirmation by email of my order and to wait for an email when it became available for pickup. I get a 2nd email the next day Tuesday stating it is ready and to come in within 24 hours or I could lose special pricing. Fair enough, I went after work on Tuesday to pick it up and the punk behind the counter tries to charge me $299.99. I explained the deal. Showed the emails. Nope he said, that was an online deal only. WRONG. And if it was, why was I given the OPTION to pick it up locally? Why didn't they tell me, if you want the deal then you need it shipped? Shady practices and they will never get my $$$ again. And I spent a lot of $$$ there.

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DAB ON IT BOY - 8 d ago

3

The man behind the desk told me to get out because I pick up a game to look at

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Frustrated Sue - 8 d 15 h ago

0

I placed a preorder online and indicated a store pickup. After the order was placed, I was informed by the store that I could not have my granddaughter pick the games up because I would need to be there in person to pay for it and could not give a credit card number over the telephone. I logged on to the Game Stop website, and sent an email to the help desk asking them how to get the change done. They sent me the following response:

Did you know that we offer our guests a variety of self-service features on our website? You can make the following changes without calling or emailing:

* Shipping method changes

THIS FEATURE DOES NOT EXIST!!!!!! I then proceeded to stay on the telephone for over one hour to ask a live Game Stop customer service rep. to change my shipping method to home delivery. She informed me that she could not make the change either. The bottom line is: the store can't help, customer service can't help and your website doesn't work with the special self service features. The end result is that I am a very frustrated customer who spends a great deal of money at Game Stop who now feels that once an order is placed it can't be fixed. Do you also know that no where on the Game Stop website is the customer service telephone number listed. What a Company!!!!!

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Bane - 8 d 17 h ago

0

I placed an order online, all the information was correct when I placed the order, but the confirmation had an incorrect mailing address. I called customer service and was on hold for 1 hour and 46 minutes only to talk to someone for four minutes. The gentleman asked me to verify the mailing information, when I did so, he then asked me to hold. While on hold for fifteen minutes more I was disconnected. I called back, which was another hour and five minute wait, and was told that they could cancel it, even though it had not been processed yet, and I would have to reorder. Unfortunately , this would mean I would not get any of the deals that I had on the order. The cost of the new order would be 38.78 more than my original order. When I told the customer service representative this she said that was too bad and was there anything else she could help me with. This is my third poor experience.

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JMWRGVTX - 9 d ago

1

Placed two orders on 11/26/16 one via GameStop credit card and one with my personal card. The GameStop card order went through no problems, the order with my personal card I'm still fighting with them about. Sat on hold for a total of over 3 and a half hours waiting for customer service on 3 different calls. Each call was the same. They "fixed" the issue the a few hours later I get an email saying the order can't go through to call my bank. Called and went by personally ro my bank and they said it's not on their end. Last call to customer service was hold for over an hour then told the guy the issue and he tried to feed me the same line as before. Asked for a supervisor and was placed on hold for another 5-10 min just to be told that there was nobody available and they would call me back. Found the corporate number and called them and now I've been on hold with them for 10+ minutes waiting to talk to someone. THIS IS THE LAST TIME I EVER ORDER ANYTHING FROM GAMESTOP ONLINE. Everyone save yourself and shop somewhere else.

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JMWRGVTX - 9 d ago

Had to buy a gift card in the exact amount and call corporate and they changed it on my order. As of now all is looking good. Calling corporate is SSSOOOOO much better then calling the customer service number.

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jennifer - 8 d 18 h ago

0

what options did you press when you called corporate

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Jeannette - 9 d ago

0

I am completely disgusted with GameStop this year. I order from Gamestop every year for Christmas. Not including all the times throughout the year in store. I had placed my order and funny thing is when I placed something from eBay it went right through. GameStop keeps telling me that it won't go through I called my bank my bank is perfectly fine I have emailed back and forth trying to get it resolved and nothing's getting resolved this is the second day I've called my local store they've put me on hold every two words that they say it got me nowhere I've called the 1-800 number that they did I waited on hold for an hour and 20 minutes she said my order was placed on hold everything will be fine I just got an email saying again it didn't go through so again I called my bank, my bank said no your account is perfectly fine so this is has something to do with GameStop I will never ever again order from Gamestop as I see this is going to ruin my kids is Christmas as they made this list from your site. Washing my hands completely with this store. I will post all my efforts to resolve this as well so that my friends and family don't have to go through this ridiculousness

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JMWRGVTX - 9 d 13 s ago

Go buy a gift card for the exact amount and call the corporate number and hit 0. Tell them you want to change payment methods. That's what I had to do. Was fighting the same issue since Saturday. (hidden)

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Five5tar - 9 d 12 h ago

0

So I'm just curious...is it GameStop policy to honor the prices you have displayed on the floor? Say for example: a customer browses the store, looks at reviews and prices online, finally decides on a game, mainly because there is a big sticker on the game case that says $9.99. So the customer we all's up to.the cashier (who happens to be the manager) and the manager takes the game, looks it up in the system, then quickly rips the sticker of the game case and then acting as if it were never there tells the customer "oh that's not the price, the wrong price was on it. It's actually $20 more. Baffled, the customer asks "so you don't honor the prices you have on display on the sales floor?" To which the manager replies very shortly and snottily "nope. Sorry."

That fun story above is what happened to me when I walked into gamestop in Dan Diego (La Mesa). And it was a clearance game... seriously Gamestop?

I want to know if this is acceptable behavior to CD corporate. I've worked in retail, and the golden rule has always been you honor the price on the floor, and then change it.

This manager also said he had 0 extra copies of Final Fantasy (it released that night) and would not sell me one because I didn't preorder. I have NEVER had that happen at a gamestop before.

Also while I was in there (only 5-10 min) a customer walked in and told the same manager that the website said that a certain cyber Monday deal was available and in stock in his store...The manager in tune, replied "We don't do cyber Monday deals in store, we don't honor those prices. Sorry the website is wrong."

Customer service at its finest eh?

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Lavona - 11 d 17 h ago

0

Called Ottumwa store told me they had two mini systems . Drove 90 miles to find out no system and a guy that said it was not their no. Called him he picked up and rudely told me he didn't know what to do for me. Never never again. Rude rude rude.

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Hire some employees that actually want a job! - 12 d 47 s ago

The worst customer service ever!! I was on the phone for four hours over the mini classic, didn't get the game even though I pre-ordered. They didn't honor the pre-order, and decided to send me two books on the game system. I was charged for that, spent another two hours talking to customer service, only to receive two more books, and charged for that! I will never buy anything from them again ever!

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Anonymous - 13 d 13 s ago

0

In line for over an hour 1 register working personal on phones and not helping on extra registers when it was my

Turn coul not use my reward card or pre order any games

GameStop lost my business and the business of my family

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Debi - 13 d ago

0

Baiting at GameStop !!!!! I watched the Black Friday in store ad for the Nintendo Ds for 99.00 the store opened at 5:00 am this morning . Not an extremely long line and when it was my turn they had sold out. I asked how many they had gotten in and she said 4 I was shocked!!!!! Typical baiting I am 60 years old and drive 35 minutes for this big sale only to find this company chose to have 4 in store for Black Friday . I'm very disappointed and will never purchase anything there again. It's Best Buy for me from now on.

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Chris - 13 d 8 h ago

1

So November 22, 2016 I ordered a long list of stuff from them online, including multiple consoles and games. I paid almost $20 for ONE DAY shipping. When I use the tracking number provided for ups I find out that all of these which are gifts are going to be 3 days late. For those who do not know, UPS is open on thanksgiving. Regardless, it should have been here on the 23rd like what I paid for. Next time i'll be going to 2nd and Charles. Will update to inform you guys if all of the contents is even within the package.

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Kavita - 15 d 5 h ago

3

GameStop's Black Friday deals include discounts on Click for more interesting deals on PS4 and Xbox One bundles.GameStop is Offering up $50 off standalone units and console bundles for both platforms. And not to be left out, GameStop is selling the $99 Nintendo New 3Ds Super Mario bundle.

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maria anabel rodriguez de pena - 16 d 18 h ago

0

I have a major issue on October 12, 2016 i went to your store on west university in Edinburg , Texas and paid for a control and also ordered a game WWE 2k17 from your warehouse so it could be shipped to my house by October 27,2016 it has been several weeks and till this day i have received nothing your store says they cant do much and your toll free line says it has to be handled by your store, im running like a chicken without a head we have been loyal customers since 2012, the bad part of it is that i am currently making payments on the account while someone else enjoys the game at my cost.

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maria anabel rodriguez de pena - 16 d 18 h ago

0

I have a major issue on October 12, 2016 i went to your store on west university in Edinburg , Texas and paid for a control and also ordered a game WWE 2k17 from your warehouse so it could be shipped to my house by October 27,2016 it has been several weeks and till this day i have received nothing your store says they cant do much and your toll free line says it has to be handled by your store, im running like a chicken without a head we have been loyal customers since 2012, the bad part of it is that i am currently making payments on the account while someone else enjoys the game at my cost.

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