You guys should add comicbooks and more collectable toys and even steelbook movies it will help with sales more exclusive funko pops
On 7-9-19 ordered a dual shock controller for my nephew. After waiting two days for it to ship I called and canceled the order. Order # (hidden)664406 and they said they would stop the package and issue a refund within three days. Nothing. Spoke with customers service Kristy, Supervisor Wendy and finally Daniel (employee # C1055683) and he said to refuse the package that continued to ship and they would issue a refund within three days. Now 7-17-19 and no refund of $63.59! Never had a company treat me like this. Customer service is located in South America and poor speaking English employees. I'll contact MD Attorney General Office, Federal Trade Commission and see what happens. This place is a joke, Avoid it!! I order a controller on Amazon and it was delivered in 7 hours!!!
I recently went to a GameStop in upstate New York and brought in quarters in a large quantity. The workers lied and said it was against company policy but I went to a different towns store and they accepted the quantity.
This place is absolutely horrible ! I was provided with a $100 GC that a customer service agent stated that they would be replacing. Never received my GC. I even contacted the BBB & still no assistance. Legal action might have to be taken to get any type of assistance from these people.
I feel if Game Stop would pay more for used games it would bring more customers their way when someone brings a brand new game in they beat they want more than a $1 for a game they just paid 50-80 dollars for I'd hate to see gamestop file bankruptcy and go out of business that's one way to bring more business if I bring in a stack of games at least make it worth my time
GameStop headquarters phone number +1(8)(5)(5)(2)(9)(8)(2)(5)(O)(7)
I contacted GameStop HR last Wednesday about a problem with one of their stores in Lawton,OK. I was told that they would forward my complaint to the local area manager and that he/she would contact me within three business days. Tomorrow will be the fourth business day and I have not been contacted. First, I don't appreciate the run around it took me to get with HR, and second I definitely do not appreciate being lied to. It appears that GameStop has no interest in their clientele unless they are spending money on games,platforms, or other merchandise. I will say that companies with their attitude do not last long, ___
I contacted GameStop HR last Wednesday about a problem with one of their stores in Lawton,OK. I was told that they would forward my complaint to the local area manager and that he/she would contact me within three business days. Tomorrow will be the fourth business day and I have not been contacted. First, I don't appreciate the run around it took me to get with HR, and second I definitely do not appreciate being lied to. It appears that GameStop has no interest in their clientele unless they are spending money on games,platforms, or other merchandise. I will say that companies with their attitude do not last long, and I have spent my last penny at GameStop. Everything that is available at GameStop is also available through Sony, Microsoft, Nintendo, and Amazon.
The game stop store located at 2850 S. Academy Blvd. Colorado Springs, Colorado has an extremely rude employee. An older man working the counter wearing white hat with grey hair was rude and dismissive to my son this afternoon when my son asked him a question about a game. He didn't even have the courtesy to look up at my son to talk to him. He looked down the entire time as he was trying to cut open a box. Although my son is a young man, he didn't need to be blown off like that. I but my tongue because I didn't want to cause a problem, but I wonder how many other people he mistreats daily. The store wasn't even busy it was just the 2 of us shopping.
Bad times when you walk in to GameStop, a video game store, and can't even get a brand new game 2 hours after they open because they don't have copies. No wonder you guys are going to go out of business in the next couple years if not sooner. I've been going here for 5-6 years and it's only gotten worse. Terrible.
Quincy Illinois store. My 10 year old son ripped a box open on side of headphones really wasnt that bad...we got them day before..I took them back to return them because we didn't need them. Ended up it wasn't headphones it was controller Jack. They wouldn't let me return them because of the box being torn. I had just taken back a used pair and box was in perfect condition..I asked them to switch boxes..they wouldn't do that either. I purchased a year warranty...so if I brought them back 364 days later without the box they wouldn't let me return them??? They never told me keep the box for a year. So stupid. Just lost a customer who spends a lot of money in there.
Complete waste of time trying to contact customer support. Was on hold for 20+ minutes, when I got a person on the line told them i had a complaint with their online site. He then ace me on hold for another 10 minutes so they're losing a 10 year customer over a simple easy to fix issue
The reason you're loosing so many stores and customers is because you're all bleeding people with your High prices
losing* dumb bum bum bum
And terrible service. The two managers at the one in Longmont, CO were not aware that the customer is always right.
I just came from the Gamestop at 965 Hover St, Longmont, CO 80501. My 7 year old grandson purchased a used
Xbox 360 in February 2019 with his own money. When he got it home the game would only play certain disks. Since he is not allowed to use the computer very much he tolerated the lack of choice and enjoyed the few he was able to play. He is a very tolerant little boy, very smart with computers even though he gets limited access to them. Yesterday (6/10/2019) he purchased 5 games from the Gamestop store in Longmont and brought them home to play. Only two out of the 5 would work on the system. Thinking it was the games, I returned to the store where they told me they had to reset the box. The young clerk could not do it and told me to bring it back the next day when the manager was there..
I brought the box back to the store with the receipt and the manager, Drew and another man, started in with their excuses and pointed a finger a the child putting in the code. I told him he wouldn't do that and this problem was immediate when he first brought it home and tried to play the games. It obviously had the code in there. They then said they never send them out with the codes. Then they said they got the box from another store. They refused to take responsibility for perhaps sending the box out with the previous code. Then they said, you don't have the controller with it ANYWAY so they could use that as an excuse not to take it back or look for a replacement. I told them it was home, I would get it, to which they quickly backpedaled. They are blaming a young child for inputting the code. I told them he is too smart for that and it didn't work as soon as he got it home which would imply that is how he purchased it. Because he had a couple of games that worked he didn't complain. It was only after his mother bought 5 more games and 1/2 of them didn't work, again, that i decided to return it to the store for them to fix or replace. They refused to do either using the out of date receipt as their excuse.
This is a terrible way to do business. I will be sure never to bring my Grandson to any GameStop store in the United States. The customer is always right. They refused to take responsibility for sending the box out of the store inoperable. GameStop is not a good company and I am thoroughly disgusted with the two managers who refused to help a child who paid for the box with his own money. This is unconscionable.
Purchased a new Xbox One X at the Elizabethtown KY store, got home and there was an Xbox One S inside. Tried to work with the store leader (Mark) who accused me of lying and instructed his employees to not accept any returns from us. We will now have to go to small claims court to try and get the $400 that was essentially stolen from us. I have no doubt that an employee at this Gamestop switched the consoles out, it might have even been the store leader. Gamestop just lost yet another customer.
i was told that i not allowed to talk to district manager so i think that funny
I recently visited your gamestop store in Auburn ma at the Auburn mall I have difficulty walking so I brought the shopping cart I had from sears into the store I have been doing this for years well I was asked to leave because the mall security supposedly did not allow carts in the store I checkedwith mall security and this was NOT true
After security told them I was still asked to leave because the guy in charge did not want carts in the store there was no other customers in the store at the time I have been a customer for over 20 years
I have also rewards card a few
Days have bought many systems. I will no longer shop in that store
I bought this from your website today and it doesnt exist so I cant download it and cant get a refund. I spoke to Daniel in your call center in south america and he rudely told me to just go buy something else. How can your company sell something, not give it to them, and then tell them too bad and keep their money and never give them the product they purchased. 100% SCAM......DO NOT BUY ANYTHING FROM THIS COMPANY.....
Delmar game stop won't allow training hours for two new employees. 4 hours of training for two new employees. Losing store manager due to rude nasty behavior by DM
The district manager in Phoenix AZ, Dave Freedman is a racist bigot. He also is unprofessional and continues to demean and yell at his staff. He treats women like crap and needs to be fired for the way he treats staff. He has staff that he will never promote because they are black. He has no clue how to run a retail business nor how to treat people. You also have store leaders in his district who dont know what they are doing and only got their positions because of their husbands being other district leaders even though they cannot do their job. Also the store leader at his happy valley store is rude and can't do her job. And slept with another store leader in the actual store. What kind of company is it you are running??
I have a question how much money are you throwing in the trash? I think if you now the answer u wouldn't be losing money
Worst experience every in Fresno California. I went to two different Game stops horrible service. Mangers where on their cell phones on the sells floor. Horrible not going back