Information, reviews and public commentary for US companies


GameStop Corp.

EB Games, Micromania
625 Westport Pkwy.
Grapevine, TX
J. Paul Raines
(817) 424-2000
(817) 424-2002
Twitter IDs
General profile image

Anonymous - 1 d 12 h ago

I will never be going back again been a lot costumer since they was software ext and after yesterday's accident where u trying and charge me more the what I owe on a pretty order is messed up

General profile image

Kristyn - 5 d 15 h ago

TERRIBLE customer service with no interest in community outreach or partnership with local schools!! I have been dealing with my local Gamestop store, corporate customer service as well as the donation department for weeks. I am the Vice President of my son's elementary school PTO. I am asking for a $60 giftcard for our raffle prize for the kids!! This is a wonderful incentive to get our little ones to raise money for technology for the classrooms. You would think an entity that focuses primarily on technology would be gracious enough at LEAST give me a yes or a no. It has been WEEKS. I am not asking for $600 or $6,000. This is a $60 gift card for the kids! I don't know who even reads these reviews. I can't imagine that anyone in their right mind working for this company can endure all the complaints and I am sure NOBODY even reads this forum, however, I will keep on persisting until I get an answer!!! How do y'all sleep at night?

General profile image

Anonymous - 4 d 3 h ago

This company is the worst in American culture. They suck the people dry on every transaction and provide horrible service in any fashion. I could just shop at Walmart for the same experience and save money in the process. I wish this company bad, as bad as they treat thier customers.

General profile image

Josh - 2 d 11 h ago

Hello I was reading over your post and I think that you have a great idea. Just remember GameStop isn't the only company out there.

General profile image

OGB - 6 d 5 h ago


So the gamestop in my area didn't have what I was looking for and was directed to the next closest store (store 3120) who had plenty of T1 xboxone consoles refurbished. I go there and the manager named Pablo couldnot listen to what a customer needs help with and having to constantly correct him to be able to get what I camelooking for. After his horrible customer service, we continued to try and purchase over 400 dollars in merch and their system was down, he gave me an explanation about the local Internet connection so I asked for clarification and was told a completely different reason. I asked for a corporate number to find out myslef what was going on since his intelligence level is that of a squirrel. He tells me to look it up online, I directly ask him to provide me with a number and he said he didn't have it. Disgusting behavior for an employee, no less a manager.

I leave and call thier "customer service" in the parking lot. After 45 minutes they try to compensate me with 1500 gamestop points. Fifteen dollars.............15 bucks? Wasting 4 dollars in toll and 5 in gas, wasting my time and being treated with such little respect or at very least paying attention when a customer is speaking with the end the did absolutely nothing. Why continue to buy from them? Console deals all major competitors match them, games as well, used stuff same thing with most of them now or the pawn shop, collectibles and clothes all cheaper online competitors, comic shops, pawn shops. This is unacceptable. When the guys with the ties start to see their bonuses dwindle is when they will do something, Lucky for them they have the addicted gamers that fill their pockets without remorse no matter how bad they're treated.

General profile image

Not happy - 8 d ago


Nothing but problems in dealing with customer service. The term customer service is not appropriate at all-it doesn't exist. The people we talked to, did nothing but lie. Apparently that is the only part of the English language they have managed to conquer. Never going to make another purchase.

General profile image

Anonymous - 41 d 32 m ago

How is it that you buy a game you spend 4999 on a game a month later you take it back and you only get $0.55 for it that right there is highway robbery makes y'all stingy and the oldest game that I get that I have I get the most money for

General profile image

Anonymous - 36 d 11 h ago

Oh same here I'm going to get my money back I'll call everyday & I'll make it publicly known

General profile image

Duh - 21 d 6 h ago

Because you and everyone else and their mother probably bought that game thus flooding the resell market for it. If they get numerous copies of the same game returned the value of that game dwindles very quickly. They can't keep giving everyone 30 bucks for Call of Duty when you realize its the same shit game from the year before within a month of playing it.

Flagged for review. 
General profile image

LilT - 8 d 7 h ago


They need a class action lawsuit..SHAME ON YOU GAMESTOP.

General profile image

AMAZINGSTORE - 20 d 13 h ago



General profile image

LilT - 8 d 7 h ago


You must work for them..smh

General profile image

Albert Little - 11 d 13 h ago


Bougt 6 games on 9/29/17 online. Got a confirmation email but, it's now a week later with no shipping notification, my order number returns no order results when looked up, my order history is blank, and emailing CS has been met with no response. How do you not have online ordering figured out by now?

General profile image

DIRTYYETTI - 18 d 11 h ago


Gamestop...It's 2017!! Enlarge your fucking images on your website to where i don't need to use a microscope when i want to see what an item looks like. This shits been like this for years and it's unacceptable. Add a magnifying glass tool to where i can drag the mouse over said item and it will show more detail. I cannot say how many countless times i have tried to look at a bundle on your website and the image is no larger than my thumbnail, my actual thumbnail. Come on, it's time to wake up and get with it.

General profile image

wantfood69 - 19 d ago

i want to get food at gamestop but they said no food for you buddy

General profile image

nick - 19 d 7 h ago


have been trying to get job at gamestop in derby cooneticut have been filling out the applications havent been getting any luck getting job there

General profile image

Chris - 21 d 6 h ago


Purchased a digital game and received the email with the download instructions however there was not a code to be found on the Gamestop site under my order history. I proceeded to call their "wonderful" customer service and was met with a representative by the name of JP. JP had a very strong foreign accent and it made it very difficult to hear him read me the long code. I requested to be transferred to someone that I could better understand and for the next 10 minutes JP told me he could not do that for me and that I had bad hearing and he couldn't understand what I was saying. Yep, JP insulted me because I couldn't understand him. I ended up having to hang up on him just so I could call back and possibly get someone I could better understand so I could get the information I needed. I am a former Gamestop employee of 4 years and never once did I or anyone in my store treat a customer in this manner. I know some store policies suck and people hate their trade in values, but this is not how you conduct business.

General profile image

Barajas E. - 21 d 19 h ago


Today sept 25, I went in to fully pay my pre-ordered game of Fifa18. I paid it at the Lynwood, CA location where an employee by the name of Richard helped me around 7pm. He handed me the receipt and asked me if I was going to attend the midnight release tonight so I thought about it and said yes, losing sleep of course to get my game. He gave me a receipt with a sticker to redeem it at midnight, I showed up at midnight just to see it closed with nobody there, I waited 10min to see if anyone was going and it remained closed.

That's extremely inconvenient due to the poor service and lie the employee told me, I'm not what exactly can be done but I need to speak to corporate, I ask that they email me @ (hidden) or provide the corporate email so I can contact them. I'm extremely upset and disappointed in this company's employee's.

General profile image

Frethugger - 24 d 9 h ago

Nicholasville, Ky. This store is the worse place that I have ever tried to do business. They have a bunch of kids who have no clue as yo how to treat a customer. Will never stop there again. Very rude people.

General profile image

Aaron Stpierre - 25 d ago


Gamestop sucks i preordered a digital download game last night on sept 20th its release date was the 22 i never got a download and instead was told the manufacturer emailed saying the digital download wasnt available u til the 25th way to be last minute and them not even do anything to reimburse or make up for the inconvenience gamestop has lost another customer this situation is bull and they shouldnt have a designated release date just to change it at literally the last minute

General profile image

Joy - 27 d 13 s ago


Okay I just bought a brand new PlayStation 4 and six video games for my daughter from GameStop. I was told that I could not return this PlayStation once I opened it okay fine I didn't want to return it. Well me and my daughter pull this brand new PlayStation out of the box and plug it in and it does not work! Fresh out the box the screen glitches and it has never come on. How do they expect me to return what I bought as a brand new system that never played and not get a brand new system? That is ridiculous I will be returning this machine immediately and if they do not give me a brand new PlayStation 4 I will be calling my credit card company and I'm not paying for it at all. I will be putting in a claim. So I guess I will be in the free PlayStation 4 if they do not want to return it I will not be paying for it.

General profile image

anonymous - 27 d 8 h ago


Game stop policies are not written in stone. My son who is under the spectrum took $166 of his own but was meant to be for something much more important and purchased a new game. I tried returning it, explaining it to the mgr. and he refused to give my money back. Policy or no policy, when a person who is disabled does this without his parents permission they should give back the money. Shame on you in behalf of people with disabilities.

General profile image

Anonymous - 34 d 9 h ago

This may be supid

General profile image

M. Cartagena - 35 d 8 h ago


I have been arguing with GameStop customer service for a whole damn week. I ordered Destiny 2 collectors edition and decided I wanted to change my payment method to a personal bank card and since then I've been going through such an ordeal. They kept sending me emails saying my card was declined, in which I would call them and conference in my bank to verify the money was in fact in my account and then they would resubmit the request for payment over and over and say it was a problem with the bank. I decided to then use another personal bank card from a completely different bank and went through the same thing all over again. I spoke with a supervisor last night whom we agreed maybe we should get a Pre-Paid debit card and call back. Now I'm being told that the payment from my last bank card was actually working, so I decided to log onto my bank and see for myself and saw that it was resubmitted without my permission as I was on the phone with the representative. I feel like I'm being jerked around and lied to and NO ONE at this company is trying to rectify this situation. I tried to call cooperate but guess what the number above is a hoaxed because it connects you to the same customer service 1-(hidden) number and then you're told that there is no cooperate number. Unbelievable!!

General profile image

Disgusted.Customer - 35 d 8 h ago



Other Reviews & Comments

Allstate Insurance
Kathleen You have dishonest people working for your company who will ... 

Anonymous indai or wahtvr lies onpapeps tooo liektrpoff insarucen cco ... 

Tom Run around And no Solution for my LG V10 phone issues. I've ... 

Garret Ng 10/17/17 I went into the Lowe's Store in Kahului Maui Hawai ... 

Dollar General
julie abbott The Dollar General in Shenandoah , Iowa need someone to sho ... 

Ford Motor Company
John My parents only bought Fords. I inherited that tradition an ... 

General Motors
JMoss DRStone please advise JMoss (above) of their response. I di ... 

Fox News Network, LLC
Anonymous Why such a nasty reply to the poster, Sir Sage??????????

The Home Depot, Inc.
Carol dotterman I bought a storm door from Home Depot in April 04 2017.

Taco Bell Corp.
Jsc SHAMEFUL!!!!! Did you report this to the Health Dept???

Yahoo! Inc.
N/A yahoo,

Cricket Communications, Inc.
Rita Kenney BBB Complaint is

Domino's Pizza, Inc.
Bull Ordered food tonight for order was wrong called and the guy ... 

Hyundai USA
Garrison Incoming CEO Kyung Soo Lee should promote the brands and se ... 

Food Network
George While I've got the time, could somebody from Food Network C ... 

Delta Airlines
David Hemsley It seems that the singing of the National Anthem is against ... 

Circle K Stores Inc
BEBE I come to 2230 'm 1960 in houston tx employees always park  ... 

Enterprise Holdings, Inc.
Montrez McFadden (Two-Notch Rd location in Columbia SC I needed someone to call me over a week ago I have been sev ... 

Whole Foods Market, Inc.
social acdtivist Thank you Nancy, for bringing up plastic profusion. I also  ... 

Public Storage
Joe Price I'm very interested in a career at public storage I see one ... 

McDonald's Corporation
No name I just wanted to know if you could do something about the S ... 

J. C. Penney Corporation, Inc.
Anonymous My mother purchased some slacks for my birthday which she b ... 

Cindy Elenz Awful customers service! They cancelled my order because th ... 

Google Inc.
Yo daddy Im already there bro ive spent alot fuck money i want blood ... 

Vistaprint Usa, Incorporated
HWC comics Awsome service. Have ordered numerous items. Customer servi ... 

Will I loose my job Regarding Scott hiring his daughter as the hiring manager w ... 

Discount Tire
Anonymous Guys rotated all tires instead of the two I wanted then put ... 

Jack in the Box Inc.
Nicholas Costello Hi my phone dose not let me call you your to fare I am righ ... 

Yvonne I am new to the area ..

TGI Friday's
K Redmond I would never eat at Friday's on Silver Hill Rd, NEVER AGAI ... 

Dish Network
Estate of C. Mason I am in shock at the rudeness of this company and the out a ... 

Days Inn Worldwide, Inc.
Anonymous I stayed at the Days Inn in Boardman Ohio and unfortunately ... 

Margaret Heaven When and why did you take away my Balance Rewards points? I ... 

Groupon, Inc.
Anonymous Groupon would not except my credit card, even though the cr ... 

Jim Jimmerson Hi, I am enjoying the Netflix originals more than anything, ... 

Wells Fargo & Company
Anonymous How do I go about closing my account. I'm having too many i ... 

Placeholder advertisement