Information, reviews and public commentary for US companies

 

GameStop Corp.

Rating
0.588235
Web
http://www.gamestop.com
Related
EB Games, Micromania
Address
625 Westport Pkwy.
Grapevine, TX
76051
Contact
J. Paul Raines
Role
CEO
Phone
(817) 424-2000
Fax
(817) 424-2002
Employees
71,000
Twitter IDs
@GameStop
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Dan - 3 d 11 h ago

Gamestop is a terrible company that preys on the misinformed consumers who shop for video games and merchandise. They are scammers, provide terrible customer service for a retailer, and run a pre-order ploy which they use to force customers into prepurchasing merchandise so that they never have any on-hand availability during the release date. My main focus is on how they NEVER have product unless preordered. I feel the only reason they are still in business is because they prey on the less informed consumers like parents shopping for their kids or children or the elderly. Please do yourself a favor and shop at Best Buy. At this point I would rather shop at Walmart over Gamestop. At least I know that Walmart has new release games in stock. This company has not changed in the past 8 years. It's been about that long since I purchased a product from them and I attempted to give them business considering that the company may have changed since the last poor experience but I was terribly wrong.

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Beware - 5 d 12 h ago

0

This is the most horrible company ever to deal with. My son received a $100 Visa gift card and was using it plus cash to make a nice purchase at Gamestop. The employee made a mistake and had to rerun the transaction and of course the card was kicked back and my son had to walk out of there with no merchandise and was told the $100 should return in a couple weeks. It did not. My son went back (17 years old) and asked why this wasn't fixed and the employee said he couldn't do anything about it. I sent an e-mail to Gamestop and basically stated they can steal my son's $100. SO now I have to go through a dispute process to get the $100 back. It is stealing and I am not stopping here. I am reporting to anyone who will listen.

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Anonymous - 5 d 18 h ago

I'm about ready to call the police. I came in but a brand new PlayStation 4 bundle pack and a used copy of MLB the Show 2016. Instead of giving me the game you guys gave me the demo disc. I've repeatedly tried coming to the store and calling the store but yet no one answers ever. It's funny how everytime I come into the store it's empty there's never any customers no one's ever on the phone but yet no one can seem to pick it up and answer my call ever!!!!

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screw um - 5 d 16 h ago

same their scamers

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Anonymous - 5 d 16 h ago

they are the definition of the

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Anonymous - 5 d 16 h ago

Nazis

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Linda cain - 7 d 18 h ago

I just want my rebate that I have waited on for 2 months

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anonymous - 9 d 19 h ago

0

I purchased a online gift card and accidently sent it to the wrong email I called right after I purchased and realized I made the mistake and I have so many complaints will never use gamestop again!!!!! first of all.. all the india ppl are super rude and liars and un reliable and when I called I was on hold for and hour and a half... then when I got through to a rep she lied to me told me she would take care of it and cancel the other card sent to the other email address because it wasn't used yet and send me a new one to my email address... then I called again and they hung up on me... probably because they realized why I was calling and it was all just one big lie and so gamestop pretty much screwed me out of $50... third time I called I got a rep by the name of J.P. ID # 112042 he says I asked for his last name he wouldn't give it to me I asked for corporate phone number or address he says he isn't allowed to give out that info which I don't understand why that just seems even more like gamestop is a scam... he was super rude... he said the gift card was used and they couldn't do anything for me... then i asked to speak to a supervisor none of them want to get on the phone with me... so pretty much the first rep lied and the sec rep hung up and the third rep couldn't do anything smh... last time I use gamestop for anything!!! I hope this company gets whats coming to them and goes out of business which shouldn't take long with stuff like this continuing to happen!!! now im livid!!!

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Anonymous - 10 d 11 h ago

They are not worth even going to.

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T Goodman - 13 d ago

0

I have also been searching to find an email for the Corporate leaders of GameStop to express my disappointment in the company's lack of customer service as well as what seems to be an organization that just doesn't care if it loses customers. After having used all of my kids' gift cards, I have not expressed to my family that future gifts should be given as Amazon gift cards since I don't anticipate that much will change my opinion of this company...and I would not want to reward an organization that cares so little about their customers.

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J. Matthews - 13 d 9 h ago

I came here looking for an email address to voice my disgust with the Gamestop so I guess I'll just post my message here as well.

While the circle of life program seems noble enough, the way that it is being implemented is anything but. I for one will no longer shop at Gamestop period.

The lying to customers while bad enough is not my only concern. What is really infuriating me is the way you are treating your employees. Your employees are the backbone of the company, the very people who actually make you the money. They are ones who afford you your lifestyle and without them, this company of yours would not exist.

It seems to me that you have no respect for your employees. Not only do you not pay them a living wage, you want them to also taint themselves by bullying and lying to the customers and punish and berate those that do not. Is this how you envision life and how you conduct yourself in your daily life? Are you just a bully and a liar?

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Gina - 14 d ago

0

The Circle Of Life implemented on your employees is outrageous. Not only for the employee but also the customer who is mislead and / or lied too. What a dosgraceful company. I will never step foot inside one of your stores again.

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Anonymous - 15 d 10 h ago

0

This is Roosevelt Jones, and I am a full time game buyer. And your Carson store, has lost my business bad employees

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Trekkietom - 15 d 15 h ago

0

This Circle of Life program is the worst customer service idea I have ever seen! I have been in retail for 40 years and lying and cheating your customer is so unethical!!!! All your employees are hating their job and scared they will be fired. This person behind this massive corporate deception should be fired. Small news companies are running stories about this, it will not be long before a major news agency runs this story and then your company will be fine!!! I am encouraging everyone I know that has your stock to get out now while they can keep some of their money they trustfully invested in what they thought was an honest and ethical company. Mr CEO you need to get involved on the store level and check this out. It is going to kill your company.

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Wyatt Reynolds - 25 d 9 h ago

0

GameStop should be ashamed of themselves because they are throwing games and handing systems away and all of that going into the ozone lawyer they needed to be lot more environmental friendly come on you guys can donate that to red cross or salvastion army yea some might be scratch but come on a kid might want that but the parents can not afford it. But at a salvation or Red Cross they might be able to I hate game stop know

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Anonymous - 24 d ago

5

Maybe you should not blame GameStop. How about the customers who knows the items are dsmaged or broken and brings them into GameStop trying to pass them off as good? Give to RedCross? What are they going to do with it? Hey little kid...we are sorry for hard times....here is some broken video games that dont work along with a system that wont turn on or play them. Sounds like you would rather have people feel crushed then filled with Joy....Sad!!!

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Julia - 20 d 16 h ago

0

That's exactly what GameStop does!!!! I bought my son an Xbox one for his birthday so with his birthday money he wanted to buy an extra controller for friends to play instead of a game which where both $59.00!! He hasn't had time nor any friends over to have to use the controller so when he brought out the controller to use it the inside was rotted out and it didn't even work!! Which is really sorry so I called the store and they said to bad it's been past 30 days thought I could trust they tested their products before reselling so didn't think to have to make sure it worked at time of purchase. Sure learned a lesson on that one seeing I never take anything back we will text everything we buy from. Ow on and will never trust nor buy anything from GameStop again!!! So you tell me who the idiot is!?!? But seeing your right it was us that we trusted this store!!!!

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Never again - 40 d 18 h ago

0

My son has been saving his money to buy mafia III. We went to gamestop to buy the game. They didn't have a used one so he had to get a new game. He paid 53.00 for this game. Once we got home, he tried it out and found out it wasn't what he thought it would be. So he kept his receipt and wanted to get another game for the same price. This rude ass guy at the register look at the receipt and said he can get an 18.00 store credit....wtf. How and why????? He said bc we got it new and he can't sell it new. Well duh I know you can't sell it new but you sure can put it back on the self as pre owned for the same price and I just looked it up. GameStop is a big ripoff

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Flame gang - 40 d 17 h ago

1

Your rite i jus had this same experience. Told me they dont refund brand new games. But will give a pre ownstore credit. I say i should have brought it use. I didn't like tha 50 dallor game wanted to trade. Store manger say hes nt goin to return it. An said y i jus dont take 20 for game as a trade. I told him how about i jus. Woop your ass....i was maf. An he jept my receipt!

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Anonymous - 24 d ago

5

Yeah you are right....buy new games that comes with bonuses inside with the game that GameStop has no way to check codes inside to make sure they work before they resell OR maybe GameStop needs to take a return on a no longer new item cause it was used by a customer and lie to other customers and tell them its new. Im sure that will help their business even more. Ugh...common sense. Any place you buy music CDs or DVD movies or games...they all follow the same policy. Once opened its defective exchange for same like item...not returnable.

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Anonymous - 24 d 47 s ago

5

That is what rental stores are for. Rent it first...that way if you dont like it then you arent out a ton of money. Get over it...otherwise next time wait for to come in pre owned as patience pays off. GameStop is a retail store...not a rental place. You want to take advantage of corporations...do it to WalMart.

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Debbie - 37 d 19 h ago

Dear corporate headquarters. Telling your employees not to answer phone all day while putting out stock is just wrong. I will be purchasing my game needs over the internet in the future. Saves me a 30 mile round trip to risk finding that you may not have what I needed. I called the store while in the store and employees ignored it still. An empty store except for me and two employees. And walked out the door as an ex customer. You are the only game in town..But this is a very poor customer service policy! And I will no longer give you my money.

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Anonymous - 24 d ago

5

Yeah I am sure corporate offices just tell their employees to never answer phones....I mean who wants business or the means to make money right? Have you ever thought maybe they had a flow of actual customers in the store who were there to actually spend money to begin with? You think every company should brush guranteed business aside for a phone call that is not guaranteeing anything? Keep trying to call...or maybe get off your butt and actually go in. Stop being lazy. If you want something that bad you make effort for it...or you can request a pick up in store via GameStop.com. If they have it...they send email back to let you know if they do or dont. I use it when I need something. Stop making excuses. You want super poor service...go to walmart.

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Very disappointed - 37 d ago

I recently bought a Nintendo Wii U used on the 29th of December. In the Mansfield Tx GameStop by Debbie lane. I went to turn it back in last night and the guy asked me for a receipt I told him I didn't have it just give me the trade in value. Which I have done this before. He asked if I had an account, I said yes. So he pulled up my account and told me the account is showing I bought the console December 4th I said I had bought one December 4th but returned it however I just bought this one two weeks ago and the store manager was standing there and she admitted to seeing me but the console on the date. However she still kept telling me it's been more than 30 days and they can only give me a gift card. This confused me and made no sense. Especially when not long ago a worker there told me I could bring in my broke XBox and et cash for it, but they would not give me cash for my Wii U that I just bought 2 weeks ago. It really aggravated me further that the store manager kept saying well it's the store policy over and over again even after she admitted that she knew I just bought the console, yet treated me like I stole it or was trying to swindle Game Stop. I frequent this store often and I bought the console for my 8 yr old son who no longer needs it because he will no longer be living with me. This was an experience I will never forget.

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Glenn - 34 d 14 h ago

5

Your an idiot. Holding onto your receipt would of solved your whole train wreck of an experience. But let guess...it's Gamestop fault you lost your receipt too, isn't it?

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Anonymous - 24 d 18 m ago

5

Amen to that!!!

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