Information, reviews and public commentary for US companies

 

GameStop Corp.

Rating
0.693252
Web
http://www.gamestop.com
Related
EB Games, Micromania
Address
625 Westport Pkwy.
Grapevine, TX
76051
Contact
J. Paul Raines
Role
CEO
Phone
(817) 424-2000
Fax
(817) 424-2002
Employees
71,000
Twitter IDs
@GameStop
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Disappointed - 1 d 44 s ago

0

I ordered the 40th Anniversary R5-D4 online. The product arrived in poor condition because it was not packed properly. I was willing to forgive that as long as I could replace the item. I called 1 800 883 8895, a call center in Manila, Philippines, and spoke with a person who was unwilling to give out their name and badge number. I kept asking what happens if the issue does not get resolved and what my recourse would be. The woman still refused to give any information and hung up. I called back and asked to speak with a supervisor and was connected with Leslie, badge number C101983, and she connected me with Elaine ion Grapevine, TX. Elaine refused to give out a badge number and when I persisted she hung up also. Then she called back and said she wanted to resolve the issue. I continued to ask who her supervisor was and she stated she was the supervisor and was alone. I then asked if she ran the entire corporate headquarters, and she HUNG UP AGAIN. I called back the 800 number and asked for an American agent, and after being on hold for an aggregate of an hour, I was reconnected with Elaine who stated she would have to call me back within the hour. I refused to wait, so I gave her the product information, and asked for the solution. At this point, I can hear her laughing along with other employees in the background and asked what was so funny? Elaine stated that she wanted to be sure to track the package and would send me a UPS label via email - the email was blank. Do not shop there! There is no way to speak with a human unless you go through the Manila call center and they just put you on a hamster wheel. That kind of service is simply reprehensible!!!

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fred - 3 d ago

0

terrible support

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Deperate Mom - 10 d 49 m ago

5

Hi my name is Brittany. My son, Gavin, was refusing to have a birthday party this year or to turn 5 at all. We struggled with this for a couple of months trying to talk him into it telling him mommy and daddy were celebrating not him, bribing with toys or even money! Nothing worked! Until he came up with "only if I can invite GameStop"! We now have a party planned and you are invited! It will be at Going Bonkers in Lewisville TX on April 29th at 12:15. I know you can't really send someone but if you could send my son a card or something it would mean the world to him (and me)! Sorry for the short notice but I was literally scolded and scowled at if I even mentioned his birthday before now. I even sought help from other parents on social media. Gavin Patterson is your biggest fan! He will be 5 on the 27th but he can give directions to two of your locations already (our house being the starting point). The only gifts he is requesting from family are GameStop gift cards. He likes to take trips to your stores even if he knows he's is (probably) not getting anything. I know this may be a strange request but you can't imagine what this would mean to him.

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Anonymous - 12 d 41 m ago

0

My friend and I went in to buy some old X-box 360 games, my friend is 17 and he was buying them. ( FYI im 18) "but i didnt have my ID". Like a gentleman I was carrying the games for him and handed them to the lady with the bull nose ring at the counter. She asked for a ID I politely told her I didn't have it on me since my friend drove, I had no need to carry it. She then said well you can't buy the games, so I then said well I'm not buying them my friend is I was just carrying them for him. She said since I handed the games to her my friend can't buy them. So we asked for them back so my friend could give them to her to purchase but she rudely refused. HORRIBLE CUSTOMER SERVICE I thought you were supposed to sell games not take them away.

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Anonymous - 13 d 5 h ago

A friend of mine received a call from Florida saying that it was her granddaughter and needed bond money because she and a friend were at the police station. The person from Florida said to go to Game Stop store and buy $2,500. worth of game tickets,which she did, because she thought her granddaughter was in trouble. A little bit after buying them,they went to back to Game Stop to return the cards, but they would not give the money back. So, then they they realized there was NO AMOUNTS WRITTEN ON GAME CARDS. The person from Florida had told them to call them back to give them the numbers off of the card. When they called them back they did not give the numbers off of the card because by then they realized it was a scam. It is weird because the caller knew the exact address of the Game Stop to send them to. If these cards were not used and returned right away they should give money back. I have called corporate office headquarters, but it cuts me off when I press 1.

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Momsnothappy - 14 d 8 h ago

0

If you want frustration in your life, then order from Gamestop online! This has been the most frustrating experience I ever!! I placed an order on the 24th that was supposed to ship on the 31st and was delayed without notice from Gamestop. It has been one excuse after another and I still do not have the whole order. I have dealt with corporate and am still not able to get all items in my order.

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Ryan - 21 d 5 h ago

0

Called my local gamestop and the associate who answered the phone was extremely rude!!! Then when I ask why he is so rude to customers he hangs up the phone like a coward! Now when I call back the store will not answer my calls. The store address is

Address: 7972 Belair Rd #27, Nottingham, MD 21236

Phone: (410) 663-6963

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Anonymous - 19 d 7 h ago

Sounds like you didn't get your way ryan and now you want to complain. I would bet you were the a** in this situation

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Anonymous - 20 d 9 h ago

My mom got a controller from the game stop in massillon ohio and the input jack for the headset would not work this is only two days after buying it bran new so her husband instead of just swapping it out for another one he just went and got her another one thinking he could just take it back and get his money back had the receipt for it and everything and the worker told hom he could not return it only swap it and that is bull shit if you have your proof of purchase you cannot tell someone no on returning something that dose not work there are laws on that shit so i wouldn't even buy shit from them anymore

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Anonymous - 19 d 7 h ago

5

What law is that that says you have a right to return something you bought and get money back? ......yeah none.

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Anonymous - 20 d 9 h ago

And the workers at the store in Massillon Ohio the gamestop by target are very rude and are ass holes you are not supposed to treat your customers like that

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Jr - 54 d 7 m ago

Gamestop is the worst place ever to buy games they put false advertisement on their games

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Anonymous - 20 d 9 h ago

I have had that problem to i was going to get a game and on the case they had on display said 12.99 and when i went to check out he said 29.99 so ot came to like 32 Dollars almost i did not get it and i told him no it says 12.99 on the case o well maybe we forg9to change the price tag well thats fine but still if it says a certain price on the case you cannot tell them different that is false advertisement but that is GameStop for you

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Jr - 54 d 7 m ago

Gamestop is the worst place ever to buy games they put false advertisement on their games

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Anonymous - 20 d 9 h ago

I have had that problem to i was going to get a game and on the case they had on display said 12.99 and when i went to check out he said 29.99 so ot came to like 32 Dollars almost i did not get it and i told him no it says 12.99 on the case o well maybe we forg9to change the price tag well thats fine but still if it says a certain price on the case you cannot tell them different that is false advertisement but that is GameStop for you

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Lynn - 21 d 6 h ago

0

the worst of the worst. too long to explain ,but the little indian man that just told me I could not talk to a supervisor and then hung up on me can kiss my ass!!!!!!!!!!! I see what my money means to Gamestop. Never again will I buy anything from your business!!!!!!

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Alexis - 24 d ago

0

Having the worst experience with gamestop. Keep calling to resolve a store issue. Every person keeps giving me the run around. I have waited for days and no resolution. All the reps were not helpful one even screamed at me. No apology and she left me on hold and I keep waiting and waiting until all of a sudden the call was disconnected. It's so upsetting. I just want help.

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Anonymous - 28 d 3 h ago

1

ugghhhhh why do people LIE to you. was told we would have the switch by this weekend and of course it has not even shipped. But they charge your card the day you order it. I understand this is a very sought after product and would be more understanding if the actual TRUTH had been told to you in the first place. Dont think I will be buying systems from them again. Stick to games that are actually there.

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Bryon - 29 d ago

0

I ordered a Nintendo Switch bundle in January and I still don't have it. I have emailed and called numerous times (over a dozen times!) since the release date of 3/3 and the order still has not shipped. They keep telling me it's my payment method, but even when I have them change it they still say there is a payment problem. It has to be an issue on their end, but they keep wanting to try the same thing (new payment option, reprocess payment, wait 24 hours). I finally called and asked for someone higher like a supervisor but after being on hold for 20 minutes they still didn't have anyone else to help me so I changed my payment method again and crossed my fingers.

I used to spend so much money at Gamestop, I was shopping there when it was FuncoLand even! It's sad and disappointing that such a great company has gone so far downhill. If this is how they treat customers, I will be spending my money elsewhere.

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JustStopNoGames - 36 d 12 m ago

0

Went to five different stores today trying to spend a thousand dollars on a ps4 pro a Nintendo switch and some games, but somehow magically, every store I went to was out of stock of everything, not just the switch(which I kinda expected) but the ps4 pro, the games I wanted, EVERYTHING. I was trying to buy new, so maybe they lied to me, as I've heard they've been told to do this to promote sales of used items, but I don't know, what I do know is a game store can't make money without games, and games can't be played without consoles, and your store had none of these, oh and your website says things are in stock at stores they are not, unless, again, the employees were lying. J. Paul Raineturd I hope you get fired.

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writhatdwn - 36 d ago

5

I stop in a GameStop at Pablo Creek E. Plaza 13740 Beach Blvd Jacksonville FL 32224 and I have to say from New Orleans to Jacksonville FL. This store was not only the cleanest, it had a great atmosphere. The a/c was working properly when most Game Stops I am rushing to get out of because of the heat. Because of this store I stayed longer, bought more and was able to learn more. Out of probably 7 Game Stops I can name off and there locations. This is the top number 1 store. Thank You for this Great Experience showing that Game Stop can be better then it is if they want it to be.

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Juan Gutierrez - 40 d 4 h ago

0

I want what I paid for. Exchange my broken ps4 for a new one. I have the receipt and no other issues. I should not have been denied. I was told straight to my face that with the protection plan that for "any" I can exchange the broken ps4 for a new one. Store 03532/02 - 003.

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Anonymous - 42 d ago

0

Store manager of Athens Alabama 35611 sucks. Very rude hateful and screws people over on trade ins.

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Person for Fair Employment - 45 d 5 h ago

0

I would like to understand your employment policy. Your company does very well in terms of financial earnings and yet, you hire employees for minimum wage, slightly higher if they are promoted to sales associates or management positions. The hours are just under full time, which means you are not required to offer health benefits and when you do, it's after a prolonged period of time. Your store hours are wonderful for customers, but ridiculous for employees. Illness, Weather emergencies are disregarded and employees are threatened with dismissal if they are not able to come to work.

If you want productive, honest, hardworking employees, you need to pay them adequately and not ask them to do things you wouldn't ask of your own family. They are there making money for your company, because they certainly aren't paid enough to be making enough to survive on.

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Justin Breitkreutz - 47 d ago

1

My daughter and I went into the Spokane store at 2223 W. Wellesley Ave. Suite B. I wanted to trade in my Xbox 360, controllers and about 10 games towards a new nintendo switch bundle deal for about $500. The staff was nice and started to get all of my items checked in. She verified that all my items were in working order. Then she erased the data on my hard drive. As is the normal procedure.

The problem arose when she went to apply it towards the bundle. She informed me that the bundle was no longer available. After she had already deleted my data. She told me the only bundle available was the $600 one. I had to scrape and save enough to just get the $500, and could not even contemplate the extra money.

So now I am in a situation, where i promised my kids we would get one, if we traded in our xbox, we could get a new switch. But instead, not only are we not able to, we no longer have any of the saved games and data from the last 10 or more years on the console.

300+ hours on skyrim

100+ hours on borderlands, ( special weapons)

200+ hours on minecraft, (plus all the building we did togeather)

more arcade games then i can count, and their save data.

Your staff member informed me there was nothing i could do unless i wanted to spend the extra money for the more expensive bundle. I honestly didnt want the $500 one, but it was the only option. At this point all i really wanted was a console and zelda. but that is not available.

if you want to contact me use (hidden)

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Tim Sanford - 49 d 4 h ago

My disabled son went into your store in Valley West Mall in Iowa and was treated very very rude and badly by the manager of the store I would just like you to know my son will never be going back there and he has a credit card holder thank you

Flagged for review. 
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Kass - 50 d 19 h ago

0

I placed an order recently for a PS3 bundle online and paid 150$ for it . I had it delivered to my place of business with next day delivery. My order was never delivered here it is almost two weeks later and I still don't have anything . I've been trying to get in contact with someone emails customer service your on hold forever . I just want my money back. Now here I am paid for something I don't even have and no one can help me . I would never buy anything from that website ever again.

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