Information, reviews and public commentary for US companies

 

GameStop Corp.

Rating
0.831266
Web
http://www.gamestop.com
Related
EB Games, Micromania
Address
625 Westport Pkwy.
Grapevine, TX
76051
Contact
J. Paul Raines
Role
CEO
Phone
(817) 424-2000
Fax
(817) 424-2002
Employees
71,000
Twitter IDs
@GameStop
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Tara, mother of two. - 7 d 12 h ago

How do you think your company contributes to our kids growing up actively shooting? My son asked for a Play Station 4 for Christmas, with a Star Wars game, as all his friends had a PS4. The Star Wars game you sell is a shooting simulation game. He is 10 years old! This is training my son and his classmates to do active shooting. This is a new world that kids grow up in (new to me, I grew up in Nebraska, when Pac Man was satisfactory). Do you not connect the dots between what you are selling and who the market is for your products? Every kid is hooked on Star Wars. You've created a shooter game for Star Wars! Why do this? Are you broke? The shooting yesterday in Florida doesn't make you feel uncomfortable about what you are doing to us? Come out with a more stringent policy, where kids must sign in if they are a 16 or older, for example. Please be more innovative, imaginative and creative with your products and stop the shooting! We are saturated in shooting games, in guns, in deaths of kids - stop your contribution to this, please.

Flagged for review. 
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Not happening - 7 d 8 h ago

As much as I hate GameStop, First Person Shooters like Star Wars are made by other companies and SOLD by GameStop. Get mad at them first. And if your child wants to play an FPS there's nothing wrong with that, so long as it doesn't become the air he breathes.

But no, GameStop doesn't feel bad for selling influential games, they're a company of crooks and con artists that only care about money.

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A guy that got banned for saying give me my receipt with a attitude about services - 6 d 10 h ago

0

GameStop dose not care about any of that. I sorry to tell you that. They promote it. They just want you to buy it. Hopefully they go out of business soon bad company.

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An ACTUAL parent. - 2 d 10 h ago

WOW. I don't even know where to begin with your comments. But here I go. First, why are you taking zero responsibility as a parent for what you are exposing your child to? Every single game has an ESRB rating. That is a rating from the Entertainment Software Rating Board. This title is rated Teen. Meaning may be suitable for ages 13 and up. So, "the market" as you said, is not for your 10 year old son. As a matter of fact, the Star Wars movies that you let him watch are also rated PG-13. Meaning, they too are recommended for ages 13 and up. These movies have included, arms and legs being cut off, decapitation, pilots being blown up in space battles, and countless blaster battles where numerous people have died. Literally, the is nothing in the game that has not been in the movies. So, your hypocrisy is astounding. I mean WARS is literally in the name of the franchise! SMH. Second, game stop is a retailer of games. And just because something is called a "game", it does not mean it is instantly suitable for all ages. Strip poker and beer pong are games too. But that doesn't mean you would teach your 10 year old to play them. Parents need to take responsibility for raising their kids buy teaching them and talking to them. Not blaming the store for selling you exactly what you came in asking for.

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Not the store's fault - 12 h 48 m ago

Well said!!! It's sad about the shooting, but parents do need to take responsibility for their kids. A 10 year old can't get to the store by themselves, or have money to buy the games. Parents need to do their research first before buying games. There are games out there for younger kids. With out the parents, they will not have those games.

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Kelly - 1 d 18 h ago

GameStop does not have anything to do with the making of the video games.

And also most of the video games have ratings and the kids can not buy these games only the parents can so in short sight you need to be addressing the parents.

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Gamer - 20 h ago

3

That's ridiculous... it has been proven scientifically that these games do not create shooters. The kid who did that in parkland did it because he had mental disorders, bot because he played star wars...

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Don't worry about it - 14 h 20 m ago

5

If your kid really shoots a school up by watching Star Wars then both him and you are retarded. If he's 10 it's time to cut the umbilical cord

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Ken R - 1 d ago

I ordered Fortnite through my local store - only after asking the rep, if this game can be played without being online, and being told yes. Now, only to find out that you can't - you have to be online. Called my local store back, only to be told " my bad, I was wrong". And that they couldn't refund my money, because I had already entered the 16 digit number. Ok - but I was told it would work off-line. Now WHAT..

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Vjol - 3 d 13 h ago

0

So after years of faithful patronage to Game Stop I will no longer be going there for anything again. Since 2007 I have bought all my gaming systems there and all video games for them today to turn around and lie to me on the phone telling me something I pre ordered 12/11/17 for my daughter for Christmas with the release date of 2/6/18 told me that they held the release back until the 20th which I can go to the Microsoft store and order now because it was released on 2/6/18 and they do not have what I paid for. So I call corporate and they said they sent out what was ordered and they are not sending out anymore and pretty much sorry but there is nothing they can do.

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CPT Hawke - 5 d 9 h ago

0

OUTRAGE & RACIAL+AGE DISCRIMINATION Folks, I am MYKEL HAWKE, American Green Beret Combat Vet, Captain, still serving in the reserves and TV host. I am outraged at the incredible discrimination and horrendous humiliation I suffered at the hands of one of your so-called "managers" in front of my young son today while simply trying to use your services. I went to the local GAMESTOP to use a gift card my son had been given by a neighbor for taking care of her cat for 2 wks while she was away. The store was located at 2384 Surfside Blvd #109, Cape Coral, FL 33991 The manager's name was JOSH and their number is: Phone: (hidden) There was a question about how to use it and the young man assisting was very nice. His manager came in and the man asked if he knew anything about the card. The manager, JOSH, said he didn't know, and it was our problem. The young man offered to call customer assistance and the manager said it would take too long. I told him to leave the young man alone and he threw me out. He threatened to call the police if I didn't leave. I am a 50 y.o. white man with white hair and I was with my 11 y.o, blond son. The young man, JOSH, was a black man, and seemed to take umbrage with my age and race. His actions were outrageous and I do firmly believe they were racially and age based bias and discrimination. All he had to do was let the other young man continue what he was trying to do which was help. I am a 25 yr Special Forces Combat Veteran, Senior Sergeant and Captian, still serving. I was appalled to see young people act so disrespectfully, avoiding their job becuase it required some effort. I could not believe he threatened me and forced me to leave the store or he'd call the police all because I wanted to help get something for my son he had worked hard to earn. If this is the caliber and character of people that GAMESTOP employs then I am ashamed of them and America. I have never felt so humiliated and prejudiced against in my life and I have been in 9 wars, but it was too much to ask to interrupt that young man, JOSH and his McDonald dinner he had just returned with to the store. I would like to hear directly from the business that this man has been removed from his postion or at least severly reprimanded. My son is an avid game user and I spend alot of money on products for him. I would like to continue using GAMESTOP as a service provider but can not continue to do so if they think that this conduct is acceptable in anyway. I will seek to escalate the matter to a legal level of reverse discrimination if some action is not taken. Folks, It is a rare day when I file a complaint. The hostility and disgraceful treatment from Josh made me feel humiliated and ashamed in front of my son. All he had to do was let his subordinate do what he was doing, he was already on the phone calling his own customer care for help and the manager Josh, made him hang up. Josh stopped him because he did not offer that himself and didn't want to waste time but there was only 1 other customer in the store. It was an outrage and if I make my guess, I would highly suspect race and age discrimination were the key factors as I am a white man with white hair and that is a "kids" store. But the fact that he was black seemed to make him want to show who was boss in front of my young son and he threw me out under threat of calling the police? Where does that get sane in any place selling video games? I am writing this with heavy heart and great unhappiness to see that this counts as good stewardship of any business in America today where a "manager" would act in such a disgraceful way. I can say, I will spend the rest of my days on this earth avoiding your company and anything to do with it, if this is what passes for acceptable conduct and service. Shame on you.

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*Manda* - 21 d 15 h ago

0

Gamestop is a joke. They have beyond screwed up and they want to take no responsibility for anything. On January 15th I tried to place a large order for several games for my boyfriends collection. During the ordering process I ran into issue after issue trying to place the final order, I kept getting an error when trying to finalize the order so I called the 800 number given with the error. The agent that I then spoke with explained to me that there was issues with the site and that we would need to place the order another way. He explained to me that in order to process this order we would need to break it down and order no more than 10 items in each order. At the time I had 40+ items in my cart so I would have to place 4+ orders all being charged shipping costs of $6-$7 each order as well as having to process multiple charges on my card. The agent explained to me that we would process the order and then he would apply free 2 days shipping to each order as it was not my fault the site was having issues and this was taking over an hour to straighten out. So we placed a total of 4 orders all with 10 items each. In the process I ended up only being able to place 4 orders totaling 40 items because several of the games I had originally in my cart ended up being not available because it took time to replace these orders...over an hours time. We placed these and I ended the call. I received scattered emails some saying part of my order was processed or shipped them others confirming it was process then other items I got nothing for but received them in the mail. It took almost 2 weeks to reiceve 10 of my 40 items and all 10 items were from the first order. All though out these 2 weeks I have been unable to go into my order history on gamestops website. So I call in because I am still missing 30 items from my order. The agent I spoke to when calling in could see that the orders had not been processed yet but did not know why but he was going to escalate this to a higher team and call me right back. After hanging up with this agent not even 2 mins later I received 3 emails all stating that each of my 3 orders had been cancelled. I immediately called back in and wanted to know what happen. This next agent tells me that my orders were cancelled because they were improperly discounted. I explained that the original agent who helped me placed the order had discounted the shipping fees due to the sites issues and my having to go through all that trouble and loosing out on games due to the timing. I was furious that this previous agent had cancelled my orders without talking to me first like he said he was going to do because the new agent said that he could not do anything with the orders now that they were cancelled. He then tells me that they were taking down because they were suppose to be ordered through a bulk orders email. I asked why the first agent who placed the order didnt tell me that from the beginning and why this agent was allowed to cancel the order without talking to me and why there was nothing on the site that lets customers know they need to order 10+ items from this bulk ordering system. He explained that he was going to make steps to making sure this was addressed and fixed for furture orders for customers! Really thanks that helps me none. It has now been 2+ weeks and a lot of these games wont even be available any more. So if I reordered these I would loose out on more games not being available now and TONS more time wasted. And they wanted to offer me $10 towards my purchase like that would change anything. Every step of the way throughout this process I have been lied to, given the wrong information and not at all helped through this. I was spending alot of money with this company and they are just sitting back saying oh well like nothing happened or nothing was their fault. And the part that really drives me crazy is that their bulk order policy states " Premium Purchases / Bulk Orders generally consist of large amounts of merchandise (at least 10 of the same item) and do not include orders of smaller quantities for single households." My items were in no way the same, they were a lot of the games for the same gaming system but not the same single game.

Flagged for review. 
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Name Withheld - 9 d 16 h ago

0

Flagged for review huh? (Copies comment)

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Zero Stars, Save Your Time - 9 d 16 h ago

0

This company doesn't understand "Depreciating Value" I've heard stories of employees OPENING NEW copies of Xenoblade so they could sell them as USED for a few dollars more. I recently purchaced a Zelda game that came out four years prior to this review; any OTHER game that's 4 years or older goes down from the $40 NEW price to as low as $30 when it's PRE-OWNED. But not this particular Zelda game. 4 years ago, the price for a NEW copy was $40 and the price for a PRE-OWNED copy was around $30-$35. When I purchased my copy, I had to pay $40 for a PRE-OWNED COPY! I know it was pre-owned because there was no case, and it had 2 save files on it already. February 2018, Nintendo added the particular Zelda game to its Nintendo Selects catalog, now you can find NEW copies for $20 and USED copies for $18. A MUCH MORE REASONABLE price for a 4 year old title.

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Erica - 10 d 9 h ago

5

So,I bought my son a Xbox One from game stop, paid for the warranty plan, ect. It recently started acting up. Took into the Jacksonville store, the guy told me there had been some sort of mix up with my receipt/console & I needed contact the store I got it from. I did, long story short in this big huge messed up situation. One employee, Austin, & the manager Anthony of the game stop in Wallace, NC bent over backwards doing EVERYTHING they could to help me. They were super nice, respectful, & honestly didn't have to do anything for me. The world needs more people like them in It! So, shout out to them for helping me in a crazy situation! My son & I appreciate yall!

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Anonymous - 11 d 15 h ago

2

I tried to call your store located on Cortez Rd. in Bradenton , Florida for 2 days!!! NOBODY ANSWERED. Finally, I was able to reach someone on the third day. I went on-line and searched up store credits for games that my son wanted to trade in on a new game. In searching I looked up XBOX 360 WIRED REMOTE. It stated 20.00 store credit for this. Also we are a Pro Member which the guy stated on the phone we would recieve an additional 10 percent off. When I get to the store he says OH, WE DO NOT ACCEPT WIRED XBOX 360 ANY LONGER, ALSO , OH, WE ONLY GIVE 10 PERCENT ON PREOWNED GAMES. I stated to him that I had already looked on-line and he said my boss says no. I told him then you need to tell your boss to remove fron 0n-line. He ended up giving me 10 percent discount but did not want to. I also asked why noone had answered the phone for 2 days and he stumbled saying oh sometimes the phones do not work. Yeah , right??? Been in customer service for over 30 yrs, not buying it!!

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Anonymous - 11 d 19 h ago

how do i get my w2

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Isaiah Eatmon - 16 d 17 h ago

4

this is some bullshit

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MSFS - 22 d 1 h ago

0

WATCH THIS about GameStop https://www.youtube.com/watch?v=TQfyEdmUQ9s

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Felony - 22 d 1 h ago

1

After watching this GAME STOP training video, I don't think I will be shopping at GameStop again.

https://www.youtube.com/watch?v=tEIccyo9DdY

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George12 - 22 d 9 h ago

0

Ordered a PS4 pro online at Gamestop and paid with my discover card, my card was charged and billed but never received my PS4 pro so I call the store and they said that we see that it was never billed then said it was declined so I said well it's on my bill that it was charged and the guy said call the credit card company and dispute it then. I write a review and Gamestop refuses to post it so I write 2 more and both rejected I was told by there customer support that negative reviews will no longer be aloud and will be monitored so what a crock of shit company this is buyers beware.

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David - 22 d 20 h ago

0

Wife tried to order a 2ds for christmas they denied her card and my daughters card. We cancelled the orders but they still charged both cards and sent out 2 of them. We imediatly returned them cause we ordered from walmart instead. Got refunded for one but we've been fighting for over a month to get the other refund. Rude customer service and craptastic service. Thank for ripping off my family gamestop, no wonder why your so hated.

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Theresa - 23 d 16 h ago

0

I am completely fed up with your costumer service. In December 22, 2017 I made a urchase at a GameStop, I was charged two extra amounts for one game in the total of $31.79 = $63.38. After several calls and waiting on hold for more then 45 mins they finally refunded one half of that total. I called several times gain and was told they would refund the other half and it could take up to 7 business days . Almost 3vweeks later I have yet to receive the other refund , plus I was just on hold again for 30 mins and then was put into a survey.

I'm very unhappy with your company and the untrained costumer service you employee. I would appreciate a call from someone in regards to this matter.

Thank you,

Theresa Glasson

(hidden)

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CHRIS - 28 d 5 h ago

0

So i just bought an xbox one x and went to pick up a preordered game. Now before i went to pick up this game i reached out to the store and they said yea we release it at 9. Great news right ...... well not so much because after getting off work and rushing over I walked up tok them 3 employees walking around the store with gates closed. I ask about picking up my game and he was like yea sorry you will have to come back in the morning we shut down at 915. At this point I was just like wow. I even called talked to the store rep and he tells me that it was him that I spoke with. When asking him why he wouldnt mention the fact that I needed to be there by 915pm all he could was well you will have to come back in the morning. Yes I was a little frusterated but then they laugh. Considering it was 920pm at that moment I figured they would consider taking care of their customer. Honestly if im not contacted by the end of business tomorrow Ill be going back not to pick up the game but to return the brand new xbox one x that I just purchased. Im sure there are other companies that would appericate another sale of that amount.

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Anonymous - 26 d 6 h ago

Why return the fucking console when you can easily just wait. God youre so lazy. You sound like youre trying to get some free shit outta this.

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Monica M Testa - 24 d 27 s ago

2

Doesn't sound lazy, sounds like a kid not having enough respect to tell someone what time a store closes! He doesnt know how far he traveled after the same guy told him his games were in and to come in and get them!

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