Information, reviews and public commentary for US companies

 

GameStop Corp.

Rating
0.725806
Web
http://www.gamestop.com
Related
EB Games, Micromania
Address
625 Westport Pkwy.
Grapevine, TX
76051
Contact
J. Paul Raines
Role
CEO
Phone
(817) 424-2000
Fax
(817) 424-2002
Employees
71,000
Twitter IDs
@GameStop
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Robin B. - 2 d 8 h ago

0

Received a letter dated 6/2/17 stating that there had been a breach in your system and that my account could have been used fraudulently to purchase items. It states that this may have happened on or about 4//18/17.

What I want to know is if this is a true account of what's happening or did someone send me this in the possibility of acquiring access to my personal information?

This is a VERY SERIOUS MATTER that needs to be addressed ASAP! If I do not get a response in a timely manner (i.e. this week 6/21/17, I will contact the CEO J. Paul Raines and the better business bureau and anyone else I need to to see that action is taken.

Thank you for your time and attention to this matter,

Robin Bridges

(hidden)

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Ticked off mom - 9 d 13 h ago

0

I pretty much really concerned about how dishonest or maybe its just those working take advantage of customer's. On 6/13/2017 my son who is disable went to one of your stores in Lynchburg VA . He always strikes a conversation up with the employees about different games consoles ect. On this day they were talking about Playstation 4 We do have one which is my daughter's only used to watch movies we have zero games for playstation 4. My son asked for a certain game for xbox 1 he also purchased the season pass witch was an additional 30.00 dollars. When they got home after eating dinner he took the game out of the bag to find the employee Cole gave him the playstation 4 game not the xbox1 game. So today My daughter took him back they switched out the game from playstation 4 to the correct game system that my son requested xbox 1 When they asked about the season pass that was purchased to be also switched Cole told them sorry you will have to buy another season pass for the xbox1 system and told them they would not get a refund from the playstation store either WTH kind of scam do you people play with these kids I will be calling to file a formal complaint also Pissed off mother of a disable young man

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J. Paul Raines - 2 d 9 h ago

5

DLC is non refundable.

Have a nice day.

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Anonymus Pissed Person - 5 d 9 h ago

0

RECENTLEY I WENT TO GAME STOP TO PURCHASE A BRAND NEW PLAYSTATION 4. I ALSO PURCHASED MLB THE SHOW 17 SEPERATLEY. FAST FORWARD TO WHEN I GOT HOME...I GET HOME START UP THE PS4 AND INSERT THE DISK. I START PLAYING FOR ABOUT 2 HOURS AND THEN ALL OF A SUDDEN AN ERROR MESSAGE POPS UP ON THE SCREEN SAYING THE GAME MUST BE DELETED OFF THE PS4 BECAUSE THE DISK IS CORRUPT. I THEN DO EXACTLY WHAT THE ERROR MESSAGE DOES AND COE TO FIND THE EXACT SAME PROBLEM. I REPEATED THIS STEP 5 TIMES AND THE SAME THING HAPPENED EACH TIME. I THEN CALLED THE GAMESTOP IN AGGRAVATION AND TELL THEM WHAT HAPPENED, THEY THEN TELL ME I CAN EXCHANGE THE GAME FOR A NEW COPY. FAST FORWARD TO THE NEXT DAY... I HAD JUST WENT TO GAMESTER AND GOT THE THE NEW GAME. RIGHT WHEN INSERT I KNEW THAT SOMETHING WAS WRONG. THE GAME WILL DOWNLOAD THE UPDATE FILE BUT IT WON'T ACTUALLY START ITSELF. AT THIS POINT I WAS EXTREMELY PISSED OFF BECAUSE I HAD SPENT 5 HOURS OF MY LIFE TRYING TO START A GAME THAT WAS CLEARLY FAULTY. NOW I AM AT HOME CURRENTLY TRYING TO CALL GAMESTOP BUT GUESS WHAT... THEY WON'T PICK UP!!!!!!!!!!!!!!!!!!!!!!!!!! P.S. ANYONE WHO EVER THINKS OF GOING TO GAMESTOP TO PURCHASE SOMETHING YOU BETTER STOP AND GO SOMEWHERE ELSE BECAUSE THEY WILL MOST LIKELY SCAM YOU OR GIVE YOU A BROKEN GAME. -_-

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GameStopWillPay - 29 d 8 h ago

I bought a controller for 59.99 plus tax which came up to 65.34. The xbox one controller didnt even work, when i went to get my refund which on the receipt clearly say im in titled to i got back 57.69. Now i know 8 dollars isnt much but for a company that im sure i spend 100's of dollars with monthly. ITS SIMPLY NOT FAIR!!! THERE IS NOTHING ANYWHERE ON THE RECEIPT THAT SAYS ANYTHING ABOUT A 8 DOLLAR FEE OR CHARGE FOR A RETURN.

DENNIS 231804

BRONX RIVER CBD

1605 WESTCHESTER AVE.

BRONX,NY 10472

718 842 8057

COMPANIES LIKE THIS NEED TO KNOW THAT THEY CANT JUST RIP OFF OUR KIDS, FRIENDS AND FAMILIES LIKE THIS.

IM SURE THERE ARE MILLIONS OF US WHO GET RIPPED OFF BY GAMESTOP EVERY DAY IF WE ALL TAKE A STAND WE CAN PUT A END TO COMPANIES LIKE THIS WHO PREY ON INNOCENT KIDS TO MAKE A PROFIT.

I HAVE A EMAIL ACCOUNT (hidden) I ALL NEED IS PEOPLE WHO HAVE BEEN RIPPED OFF AND WANT TO MAKE A STAND TO SEND THIER NAME, EMAIL AND YOU OR YOUR CHILD GOT RIPPED OFF....SO THAT I CAN PRESENT IT TO A CIVIL SUIT LAWYER WE CAN ALL FINALLY TAKE A STAND SPENDING LESS THAN 1 DOLLAR EACH....NO I AM NOT ASKING ANYONE TO SEND ME ANY KIND OF MONEY AT ALL....ONCE AGAIN I AM NOT ASKING ANYONE TO SEND ME ANY MONEY AT ALL....I JUST WANT TO GET THE BALL ROLLING AND WHEN THE RIGHT LAW FIRM AGREE TO TAKE THE CASE ITS WITH THE UNDERSTANDING THAT EACH PARTICIPANT WILL PAY THE LAW FIRM A DOLLARS

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FREAKING PISSED. - 28 d 13 h ago

GAME STOP SELLS DEFECTIVE CONSOLES THEY DONT EVEN CHECK THEM. THEY JUST WIPE AND RESELL. BOUGHT A PS4 IN MARCH PLAYED WITH IN A MONTH AND NOW THE SHIT Won't PLAY GAMES NOR STREAM MEDIA. DONT BOTHER CALLING CUSTOMER SERVICE. ITS AN OUTSOURCED SPOT IN SOMEWHERE IN INDIA. I HAVE HAD NO REAL ISSUES WITH GAMESTOP. HAD NO ISSUES WITH CONSOLES THAT I HAD PURCHASED FROM THEM. PS4 ARE REALLY DURABLE.

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Real Mad Teen - 19 d 14 h ago

5

I totally agree. It's ridiculous please go through with what your doing.

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Real Mad Teen - 19 d 14 h ago

0

I have 27 games that over the years I paid over 500 bucks for. GameStop is trying to pay me $80.96 for them. This is ridiculous. Never selling anything to them ever.

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One pissed of mom - 23 d 12 h ago

Horrible customer service. They have no idea what they are doing. You can't understand them because the call center is in India. I placed an online order and they cancelled it because they removed my power up rewards card and took away my discount. After over an hour on the phone with a "supervisor" who assured me everything was taken care of. WRONG!!!!! AGAIN they removed the power up rewards card and charged me full price. CUT UP my power ups card and will never allow my kids to shop there again. Game stop is the worst example of a business I have seen in my 40 years in retail

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Zack - 24 d 12 h ago

0

i would think twice buy any new console at gamestop they don't offer a legit return policy on new consoles purchase better off getting at best buy. i paid $625 and ny trade in value 10 days later with box and receipt would be $213 total scam never shopping there again.

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Unhappy - 24 d 19 h ago

0

Awful customer service. I just called (again) after being hung up on twice. The only reason why the third person didn't hang up on me was because I told her of the 1 question survey at the end of the call asking if I would hire her for my business. (I pressed "1" for the first two.) I need to contact the Operations manager in charge of the store at 2764 Broadway to ask why the HVAC has not been serviced after repeated complaints from the residents in adjoining buildings made to store employees about the noise the machine makes 24 hours a day. The woman tried but was ineffective (gave me no information or resolved the issue) because supervisors were "unavailable at this time", though she was instructed by the supervisors to take my name and number five minutes prior. Awful service because it is a poorly managed business.

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Unhappy - 24 d 19 h ago

0

The complete store address is 2764 Broadway New York, NY 10025

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Monty - 26 d 6 h ago

0

The purpose of this message is to report to you the improper manner in which your employee Dakota (store#Pepper Square 14902 Preston Rd Dallas, TX 75254) represented GameStop. My 13 y/o son had saved enough to purchase the game Injustice 2 Ultimate. We went to the mentioned store to make the purchase. My son has reached an age where I allow him to handle items such as purchases on his own. When I realized what had occurred, Dakota (GameStop employee) had talked my son into purchasing Injustice 2 and not the Ultimate game as he intended to buy. The store had one game left of the Ultimate version. My son had it in his hand and for some reason, I do not understand, Dakota talked him into purchasing the lower version with the season pass. Dakota said the Ultimate version would not have the season pass although it cost more. My son made the purchase along with the insurance warranty. We went home and my son opened the game to stick the warranty sticker on inside of game cover. He then looked online to confirm what Dakota was correct; it was not. The Ultimate game did have the season pass and frankly it had additional options than the game Dakota talked my son to purchase. Ultimately...he should have left my son to purchase the game he wanted and saved for...not the one Dakota sold him. When this was discovered, I told my son lets go back to the store and exchange the game for the Ultimate version just as he wanted in the first place. Dakota immediately said he could only give my son the price of a used trade in game and not for what my son purchased the game, not even 30 minutes prior. I intervened and told him the situation, we were not looking for money back, and I then asked why he talked my son out of purchasing the game he originally wanted in the first place. It was then that Dakota got defensive, leaned over the counter, and said what he sold my son was better than the Ultimate game and that there was no season pass with the Ultimate version. I told him he was wrong and then I told him not to take an aggressive stance with me as I was the customer. He did back off at that point but he would not budge of GameStops return policy. I have already 3 times contacted customer service, promised someone would call me, yet no one would ever call me back. On the last call I was told the regional manager would contact me yet again, no one contacted me. I now come to you as I do not believe you would approve of this disrespect, lack of consideration, and lack of customer service. At this point I would love for my son to get the game he wanted but if that's not possible to at least report the conduct of Dakota and the treatment I was given by customer service.

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Long-Gone Customer - 27 d 15 h ago

0

My grandson purchased a $25 x-box card from the Gamestop in Warner Robins, GA. When he tried to activate the code: he got a message back stating "code not found." He took it back to Gamestop and they informed him that was not their problem that we needed to call Microsoft. My grandson was on the phone for over an hour with Microsoft who finally stated there was nothing they could do. I called Gamestop and ask to speak to the manager and when he came on the line I explained to him what the problem was and he told me to bad to sad for me but it was not his problem and for me to call Microsoft, again and hung up in my face. I called back again and he hung up on me, again. I can tell you now I have spent thousands of dollars on games and systems from Gamestop for my grandkids, but I will never spend another in your store.

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Nathan's Mom - 31 d 14 h ago

0

Awful, just awful. My son bought a $64 game new as they didn't have it used. The game was not enjoyable to him but they'll only take it back as a trade. He had the game one day and played it for half an hour. The trade amount? $24!

At the very minimum, the employees should make sure the customer, especially kids, understand their rip-off policy before they purchase. I hope they go out of business because they are obviously just another greedy company who cares nothing about their customers.

By the way, I've been on hold for 10 minutes with corporate trying to talk to someone. They SUCK!

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ALEX - 32 d 14 h ago

0

BRYANT CONDE IN WEST HEMPSTEAD NY IS A COMPLETE JERK AND IS A HORRIBLE MANAGER.

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Mike D - 35 d 14 h ago

0

Game Stop is nothing but a place to rip the customers off. I bought a game at Game Stop in Conyers GA. for a price of $60.00. I brought the game straight home to play it. Some thing was wrong with the disk.So here I am taking the game back to get it replaced. When I got to the store i was gone for just a total amount of 30 min. The good for nothing manager said that I could only sell it back as a used game for $20.00. Because the seal was broken. Of course it was that was the only way to see if the game would work or not. and to play it. Remember I was only gone 30 min. If it was the next day i could understand it. But they were rude and i can only assume that they kept the $40.00 for themselves and put a new sticker on it and selling it for the $60.00 to someone else. I will never shop there again. I hope they close this store along with the other 150 stores they are closing. Then let them try to find a job.

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Disgruntled Customer - 37 d ago

0

Apparently GameStop allows racial stereotyping and discrimination against their customers. They don't seem to take complaints seriously either. In appalled by the way I'm being treated considering the amount of money I spend with them.

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ronald fuck a dead nigga horton - 37 d 20 h ago

5

alll yu niggas is bitches fuck yall dead niggas

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JackL - 38 d 15 h ago

5

You need to cancel your contract or whatever with ERewards. They have screwed thousands of people by canceling their accounts and I lost all my balance with my cancellation. I know it seems petty but I actually spent my own personal time filling out surveys to acquire that balance. Please stop doing business with that piece of shit company. I've been with them for over ten years and canceled for no reason.

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Rebecca - 38 d 18 h ago

1

I can't believe how shifty things get with Game Stop. Purchased a 100.00 game with a T shirt promise, preorder mind you. So Game Stop knows exactly how many T Shirts are needed for each store. However each store was given like 10 shirts, what!? My Grandson didn't care about the shirt, but that's not the point! We spend 100.00s of dollars at your store to get ripped off! I think I will get his games at Walmart from now on they don't lie and cheat kids!

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Gil - 38 d 19 h ago

0

I am a bit perplexed on how the Gamestop stores are running their stores. I pre-ordered the Injustice 2 ultimate edition for a whopping 100 dollars mainly because I was told that an Injustice 2 jersey was one of the perks of getting such a high priced game. I followed their instructions and received a "ticket" for the Jersey as it was a first come first serve deal. Once I arrived at the store I noticed how people who purchased the regular game ($60) were getting the shirts. When I was next, they had run out of Jerseys. You are teaching your employees to switch and bait your customers which is a very dishonest practice. Why should a person who spent 60 dollars on a game get a jersey that allegedly was for the people who paid top dollar for the product. The store I went to is located in 378 E Fordham Rd, Bronx, NY 10458. I have been a loyal customer of this company for years and it is getting to the point that I am starting to go to the momma poppa stores as they don't switch and bait their customers.

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Brian Barth - 47 d ago

0

I purchased a digital gift card for $100 on Friday, May 5th for my son and had it sent to his email address. Still has not received it and though I've submitted multiple tickets, and even called to find out the status and see what the problem was, nothing. Not even an email to say they are working on it or what the issue is. I spoke to an advisor on Saturday, who tried to get me to cancel and get a refund (3-5 business days which is ridiculous, the money went out of my account seconds after I clicked the submit button), but couldn't tell me why it's taking so long to send an email with the gift card. I escalated to her supervisor, but they weren't available. I was to receive a callback in 1 hour, but no one has reached out to me yet with any answers. Not only poor customer service, but at this point I feel like it's theft. No refund and no gift card after 4 days (I count the first day as this was supposed to be instantaneous). Get your act together!

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Pissed of in Brockton Massachusetts - 50 d 15 h ago

I need to talk to someone in corp. I call and it's people in the Philippines. Kept telling me to call a store the store cant help. I am very upset

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MajrPayne - 47 d 18 h ago

0

They don't care, the CEO will be looking for a new job soon. Gamestop is going out of business..

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