Information, reviews and public commentary for US companies

 

GameStop Corp.

Rating
0.799065
Web
http://www.gamestop.com
Related
EB Games, Micromania
Address
625 Westport Pkwy.
Grapevine, TX
76051
Contact
J. Paul Raines
Role
CEO
Phone
(817) 424-2000
Fax
(817) 424-2002
Employees
71,000
Twitter IDs
@GameStop
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Anonymous - 12 d ago

0

Fuck you gamestop for fucking stealing people's money how the fuck I bought a PS3 and I have 28 fucking games with a camera and you mother fuckers want to give me 75$ fuck you guys I'd much rather go somewhere else !

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Tony - 7 d 16 h ago

1

Buy your games from Amazon,the care about they costumers

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Upset customer - 7 d 16 h ago

1

Game stop is a joke,don't buy pre-owned games cause they don't check an see if they work.an I had to take 3 games back.what's so hard about sticking the game in a console an that's what you guys do....so sad an I want people to know..don't buy nothing pre owned from game stop..an you will be satisfied

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Devin - 11 d 19 h ago

0

Fuck gamestop & j. Paul Raines. I went to buy NBA 2k16 & 15 on xbox 360 & it cost about $17 including taxes but on ps4 & xbox one it's only $5 what the fuck is wrong with you people that shit is very stupid & backwards for now on I use gamely or I buy from Amazon I will never spend money at gamestop again & I pray you go out business fuck you bastards

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Anonymous - 15 d ago

0

Hi my name is Don Horak my phone number is (hidden) I was in your retail store in plant city Florida and James are Redman Parkway in it was unfortunate that I received the rudest customer service I have ever encountered . The employees name was Larry I had a few items for purchase and there was a customer in front of me and I needed to set them down as I have stage for COPD and I was already standing there 20 minutes and couldn't breathe after I set them down he looked at me and said to me you don't have to barge your way in ... I stated I wasn't charging my way in and there was no counter space . Well maybe someday you'll become disabled and he will see how it feels . What a jerk of course I left and I will never come back

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Mike Pops - 17 d ago

0

I have a bone to pick you with you Gamestop. I am a Funko Pop collector, a true collector. I have over 1,500 Funko Pops and my collection continues to grow. You USED to be my go to store. I have spend thousands of dollars on Funko products at your stores over the course of about 2 years. IN THIS ENTIRE TIME, I have received 1 $5.00 coupon. A single $5.00 off coupon. You are a profit wh#$e Gamestop. HotTopic has HotCash, 3 for $30 and gives you a $5.00 coupon every time you spend a $100. Fye has buy 2 get a third 75% off. What about you Gamestop? When you have a buy one get one sale, you don't even advertise it. No email, nothing. Almost as if you don't want your customers to know a sale is going on (shocking). I have moved on from GameStop. I no longer shop at any of your locations. In my humble opinion all you are is a profit monster. You just want my money, more so than keeping me a happy customer. Pops are one of your number one sellers, keep that in mind as your customers begin to find MUCH better deals elsewhere.

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Maria - 18 d ago

5

I actually had a remarkably good experience with Game Stop that I would like to share. My son (10 y/o) had a problem with his PS4 controllers. I am not personally into gaming nor do I care to be able to troubleshoot PS issues. We went in to the Aventura, FL GameStop store and were helped by Carlos. We switched out the controllers and got a pre-owned one instead. When we got back to the house, the pre-owned one did not work either. I tried my cell phone charging cable instead of the one that my son was using and it worked. As it turned out, it was the cable and not the controller. We went back to the store and Carlos went out of his way to take care of us and allowed for a trade back and he even gave me a call the next day to check on how everything was and make sure we had a good experience and to invite us back to the store. Really, you don't get salespeople who care like that in this day and age. He is a true professional. Someone from corporate ought to pay attention to this kid. Based on many of the other reviews on this page, you really need a good corporate trainer who understands customer service and service recovery. Customers are not going to GameStop for the products themselves. All of these products can be shipped to the door from Walmart or Amazon in many instances for less money. We go to the store for the customer service. The employees need to have product knowledge and expertise in the systems to be able to draw customers in. They need to care about the customers and even be able to provide demos and game hacks and show new users some tricks. If you create that experience, you will have a return audience. If you don't you will have a hard time doing business in this new era.

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Kristy Evans - 20 d 20 h ago

0

STAY AWAY FROM THIS PLACE. I bought my sons an XBOX one, headset, 2nd remote, few games and other things. I spent over $600 and about a month later the unit quit working. I brought it back to the store and they refused to exchange it. I spoke to Mattie who also refused to give me her managers name. I called the 800 number and was put on eternal hold. I will not give up, because I will not let them win. DO NOT SPEND YOUR MONEY AT GAMESTOP. THEY WILL RIP YOU OFF!!!

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Cole - 21 d ago

0

I will never do business with GameStop again. Ordered a blue 500GB Xbox 360 and received a black 2GB Xbox 360. Returned it and am still waiting for the correct product to arrive. I was told by 2 different reps that I would get a $20 credit for the inconvience and now the 3rd person I talked to said that was a lie and they do not have that option to do that.

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Me,Myself,& I - 24 d ago

5

I don't know what all the Fuss is about...GAMESTOP is Great, I have never had an issue with them in 20+years.

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William - 25 d ago

1

I purchased online 3 game of elder scrolls and paid $65 I should have got the key-code after purchase them instead I have to get a survey or purchase more crap to get them, no I won't to download if that's how you do business I want my money back and will delete programs and go else where to get them

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Samuel Pellot - 26 d ago

0

Very disappointed, extremely bad customer service and long hold times ,they never get information right.Remember this are kids who visit you're store and place orders and buy you're product.I make a complaint for this things , I was promise that the leader Mr David Martinez was going to contact me writhing 48 hrs Its been two weeks .We still waiting.

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Felicia Rich - 33 d ago

1

As a long time patron of gamestop I was extremely disappointed with my last visit.

I was bringing my granddaughter in to spend her birthday money when we witnessed absolute bullying by an employee to another employee. It was sickening this young lady was trying to hold her composure while her boss was belittling her in front of other customers. If this is the kind of behavior you condone I will take my business elsewhere. The man behind the counters name I believe was Rob or Robert I can't recall was very angry.. I didn't get the young lady's name as she wss constantly working and not trying to be a comedian. This store is located in glen Burnie at governors plaza.

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Anonymous - 28 d 41 m ago

0

I had a bad experience at the game stop in Cumming Georgia store 5709. The guys Roy and Brian are both very rude and are chasing customers away !

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Anonymous - 31 d 4 h ago

5

The customer service I received was amazing and I will continue to buy from gamestop.

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Mr. Decker - 34 d 17 h ago

To Whom this concerns., I bought 2 Nintendo switches at Game stop in lake wood NY. I was not informed at the time I bought them that Game Stop will only let one game system per house hold. They took the money for both game systems then cancelled my order. I had to reorder 1 system and take a gift card for in store credit. What kind of business is this? If you bought a product from a business you would want your product you paid for right? Well I think I will no longer do any more business with Game Stop after I redeem my money.You should practice better business ethics for both your employees and customers.You should learn that your customers pay you your living,you don't pay ours.Oh by the way I've also contacted Nintendo about this concern, Thank you for your time.

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Juan - 35 d ago

0

Had a bad experience when I went in with one of your workers

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Henry Meleski - 38 d 20 h ago

0

It's ashame that GameStop has monopolized the gaming retail industry.

When it comes to the outsourced customer service (in India) GameStop is the worst!

When it comes to in store experience GameStop is the worst!

When it comes to trade ins and trade in values GameStop is the worst!

There is nothing good about this corporation, at least not here in Philadelphia.

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Paul C. - 36 d 14 h ago

0

It's the same song and dance here in Washington State...they just lost a customer of many years today, as well as my friends and family who will no longer entertain the thought of stepping foot in a gamestop ever again!

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Anonymous - 36 d 13 h ago

yes!!! you are right, their service is the worst! I'll never buy anything from them

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Anonymous - 36 d 14 h ago

0

I just recently bought a USED copy of dirt 4 for the PS4. I found the game way to easy, even on the hard setting, so because it was a USED copy and it had been less than 7 days and I had paid cash, I figured I would return it for a refund (something I have done before). The girl working told me it was a new copy, which wasn't true, it didn't even have the plastic seal on the case when I bought it! I paid $49.99 plus tax. A new copy was $59.99. She pretty much accused me of lying and told me she could give me a full refund in store credit! Excuse me? You can give me a full refund in store credit but not a cash refund, which was my method of payment? No thanks, I won't be shopping at your store anymore and neither will any of my friends or family! The way I was treated as a customer with gamestop for many years disgusts me! -Paul C. Arlington, Wa

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Virgil Harris - 39 d 22 h ago

4

I HAVE A PS3 THAT WILL NOT COME ON. HOW DO I GET IT REPAIRED? DOES YOU COMPANY FIX THEM?

(hidden)

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Nathan's Mom - 86 d ago

0

Awful, just awful. My son bought a $64 game new as they didn't have it used. The game was not enjoyable to him but they'll only take it back as a trade. He had the game one day and played it for half an hour. The trade amount? $24!

At the very minimum, the employees should make sure the customer, especially kids, understand their rip-off policy before they purchase. I hope they go out of business because they are obviously just another greedy company who cares nothing about their customers.

By the way, I've been on hold for 10 minutes with corporate trying to talk to someone. They SUCK!

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Dick - 45 d 5 h ago

3

How do you not get this he opened the product and used it making it worth less dumb ass also Nathan's a little bitch

Flagged for review. 
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Dan - 45 d 39 m ago

0

Your name sure fits you

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