Information, reviews and public commentary for US companies

 

GameStop Corp.

Rating
0.755682
Web
http://www.gamestop.com
Related
EB Games, Micromania
Address
625 Westport Pkwy.
Grapevine, TX
76051
Contact
J. Paul Raines
Role
CEO
Phone
(817) 424-2000
Fax
(817) 424-2002
Employees
71,000
Twitter IDs
@GameStop
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Anonymous - 6 d ago

Never again will I order online 3 different charges on my account for 1 order. Get a email saying my order is shipped than another order saying it's not. My bank knows what's going on but they keep charging my account!!

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Anonymous - 8 d 7 h ago

0

I would like to speak to mr. J Paul raines I just tried contacting your corporate office and the person I was talking to did not know what he was doing and he got an attitude and hung up on me I do not appreciate being treated in this manner I should not have to put up with this

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Casey Smith - 9 d 20 h ago

2

Gamestop needs some work to do better business. I would like to talk to somebody high up in the company and give them some ideas on how to do better business and become a top notch company once and for all. There has been so much nonsense I have seen in retail for many years and a lot of the nonsense I have seen has been why a lot of these retail businesses have died. I will say that Gamestop going out of business could be a possibility some time as time goes on, but that may not happen if I was to talk to somebody and share some of my ideas.

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Jody L Vickers - 40 d 5 h ago

0

I plan on ordering dinner for my mother's birthday got online made the order for the local store here in Christiansburg Virginia got a kick back once I went to pay for it that my account didn't ever dated another card but they cleaned out $129 out of my account and now they can't can't or won't refund it to me not a good customer service. there are no contact # or no help from local store.

Flagged for review. 
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Lee - 11 d ago

1

You ordered dinner from Gamestop? Gonna assume that wouldn't go well.

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Boys & Girls Club of Corvallis - 44 d 6 h ago

5

Hi I am contacting Game Stop in all ways possible trying to get in contact with someone who can help me out. I am interning at the Boys and Girls Club of Corvallis, Oregon. One of the curriculums we have put together is called the Boys 2 Men Program. This is a social emotional learning group for middle school aged males, and those who identify as males, to have a safe space to talk and ask questions about the tough transitions they are going through. As part of a reward system, I am trying to see if this company would like to donate a PlayStation Console and possibly some games as a reward to these young men.

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Anonymous - 40 d 1 h ago

Did you get a response?

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Lee - 11 d 7 m ago

1

You'll do better approaching Walmart or Target for something like this. Your local store manager can handle it. Gamestop is not charitable.

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Carrie - 37 d 4 h ago

1

I ordered an Xbox One and 3 games. Received the shipment and was missing 2 of the games. I called the customer care line and explained the situation. I was told they were going to replace the missing games and refund my shipping since I paid for overnight shipping. A week later I call again, because I hadn't received the refund or the games. Was told it would arrive the next week Wednesday. Waited another week and nothing. Called again today and was told that unless I return the entire Xbox and game I did receive, they wouldn't help me. Seriously? I gave her Xbox to a kid for Christmas, I can't go take it back and wait for them to replace the entire thing. Especially since they haven't held up to their words before. I even said they could just refund me for the games, which are used by the way, and nope I would have to send the entire shipment back.

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Lee - 11 d ago

1

Call credit card company for a chargeback...unreceived items won't be questioned. They might reverse the entire charge. Gamestop is unlikely to challenge it.

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Lisa Knight - 35 d 13 h ago

0

Ordered a GameStop gift card $50. Was suppose to receive the gift card via email. I have not received the email. I have placed 3 calls to Gamestop about this and every time I have gotten someone that barely speaks English. They refuse to reimburse and money. After reading th reviews I have come to realize this is a common thing with Gamestop and seems to be a scam. I am taking my issue to the bbb and hoping I can get this resolved.

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Ethan B - 35 d 10 h ago

0

Same thing happened to me. Called 2 times and my issue wasn't resolved. Sent an email to the customer support email 4 times and haven't heard back and that's was over a week ago.

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Lee - 11 d ago

1

All either of you need to do is call your credit card company for a chargeback.

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Larua T. - 34 d 24 h ago

I made an online purchase and they charged me twice. I waited forever to speak to someone. I can swear I was on the phone for over an hour. They kept telling me I was going to be reimbursed but they never did. I put a compliant with my credit card company.

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Lee - 11 d ago

1

Not sure what you mean by "complaint". If you tell your credit card company you were double charged, they can see it, and they WILL reverse it. End of story.

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lindsey - 35 d ago

This letter is in regards to my down right awful and chaotic order that was placed with Gamestop.com on December 26, 2018. My nephews were in town and I was going to buy them a Nintendo Wii at the Gamestop store near my house, but when I reviewed available items online, a system bundle was offered at a good rate and was only available online so I purchased it and paid for one day shipping so that it would be received in a timely manner. This was supposed to be a bundle of the console and 3 games and shipped together and I contacted the seller for three hours two days after the initial purchase when i noticed emails stating that items were all shipped separately. I had to call 4 different times because employees and managers kept hanging up on me. I tried explaining that I had paid for one day shipping to which I had not received half of my order yet. I spoke with supervisors and I was supposed to be refunded for my shipping and I still have not been refunded from them even after calling 3 times again weeks apart afterwards. The phone operators were all extremely rude and they told me to go through PayPal and dispute the charges. The original order that I placed online is nothing like what they are shipping to me half of the order the products were not as described and the remainder of the order was supposed to be canceled so that I could pick it up in store instead and UPS was supposed to be contacted by the seller but they refused to. I told them I wanted a refund for that part of the order and then instead of a refund they have gone and charged me another charge that I did not authorize. My phone calls to the seller were ineffective. The representatives are very rude and kept directing me to different topics and lies as to what was happening. Every person gave me a different answer and all I wanted was my product within one day because I was trying to get this as a present for my nephews before they left out of town so I told them that I wanted this order canceled so I can go in store instead. I tried calling again on January 10 and was put on hold to a supervisor and was on hold for about 15 minutes when I hung up called back I was told the system was being updated and that they didn't know when they would be ready and got my number and tried to say that they would call me back but as of now I still have not received one phone call back from any staff member, still haven't been issued a refund and have been told four times that I've been refunded and I was charged instead back on December 28 for some other random amount. I honestly want the full order refunded for their inability to provide

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Glenda - 34 d 24 h ago

They will not all back. I am still waiting and it has been close to a month. Please put out a complaint to the BBB, Attorney General and The Consumer Report.

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Glenda - 34 d 24 h ago

*They will not call back. I am still waiting and it has been close to a month. Please put out a complaint to the BBB, Attorney General and The Consumer Report.

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Lee - 11 d ago

1

For all that typing and detail, all you needed to do was call your credit card company or bank and have it charged back. They will never question it when you haven't received items or receive wrong items.

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KSB - 25 d ago

0

My son received a $40 gift card to Game Stop for Christmas. My brother purchased the gift card at Fred Meyer in Portland, OR on 12/13 and mailed the gift card the same day in a Christmas card to Colorado. The card sat under the Christmas tree until 12/25 when my son opened the card. The gift card then went into his wallet until we could get to Game Stop. We went to Game Stop in Longmont, CO on 1/20 to use the card. Upon checkout, when the card was swiped, it showed a $0 balance. My son started to cry and the clerk told us to find the purchase receipt and call Game Stop customer service. The clerk commented how she could see that the gift card was still in the packaging and the PIN was still covered up by a sticker and that Game Stop would make it right. We called customer service and were told the following:

1. The card was used on 12/14, at a Game Stop in Portland, OR, to purchase a Lowe's gift card.

2. There is nothing they can do to help us and it's not Game Stop's fault.

How is it possible that the gift card was used in Portland, OR when the physical gift card was in the possession of the USPS en-route to Colorado?

Why would anyone use a gift card at Game Stop to buy a gift card to another store? It's my understanding that a gift card cannot be used to purchase another gift card. Clearly, the employees at this Game Stop store are part of the scam.

How are you, as a corporation, unwilling to fix this situation? Do you enjoy crushing the souls of 11-year-old boys? We were clearly ripped off and you truly DO NOT CARE.

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msurf - 21 d ago

New gift card scam: https://www.goodhousekeeping.com/life/money/a25437565/holday-gift-card-scam/

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Lee - 11 d ago

1

The PIN has to be exposed for that scam. This PIN was not exposed according to the clerk.

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Anonymous - 11 d 13 h ago

0

Ordered a Nintendo Switch for Christmas in November. Lucky me the Gamestop deal gave you a $50 Gamestop gift card and $35 Nintendo store credit. Just had to follow download instructions in order summary. Got my Switch and that was it. Checked the order summary and no giftcards (didn't know it was a digital card), no instructions to download. In fact, I had no order history that I specifically set up a Gamestop account to GET the gift cards. I have repeatedly e-mailed customer service and only got the robot "we got your e-mail" letter and that was it. Absolutely the worst customer service, because they avoid doing it! Almost 3 months later and still nothing! Conveniently the "Contact Us" tab on their site is closed. NEVER EVER buy from this company!

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Longtimegamer - 11 d 13 h ago

0

Yesterday I went to gamestop in Elkhart Indiana where I was approached by the store manager, Drew. I told him I was trying to get my warranty filled for my ps4 , for my kids who are 7 and 8. I payed the extra money for the warranty and had my receipt in hand. The store manager Drew, asked if i had the box it came and said that he couldn't help me. I later drove an extra 25 mins for my kids replacement because I was determined to see if this was true. Without the box my warranty isn't good? Anyway 40 mins later and extra drive the other store manager was able to give me my warranty without my " box". I really felt discriminated against and this was not the first time that store manager acted like that.. I won't be going to that store anymore..

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Tom - 14 d 6 h ago

0

I recently had a game sent to me that I had pre-ordered back in August. At that time it was listed as $59.99 but when it launched it was $39.99. The difference was never credited to me even though their policy says "If the price of a pre-order decreases between the time you place your order and the time it ships, you will be charged the lower price." I tried calling customer service about this and they were no help at all. I first had to wait about 1 hour to get a representative then they refused to even help me. They said I just had eat the $20 difference. This company is ridiculous and the customer service is terrible. I buy about 8- 10 games from them every year but I won't be doing business with this company any more!

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