I ordered 9 games on December 3rd 2018 and paid value for value shipping. On December 6 2018 I received one via UPS and still waiting for 8 games. On December 11th I called and spoke to some half wit with an accent who told me they were sent out December 6th and should be here by December 14th; today I called USPS and they have no record so again I sat on hold for a half hour waiting for someone was told there was a problem with the warehouse and the post office; two minutes later was told they were on there way to a facility and then told that they "should" be here no later than December 17th wtf is happening with this company use to be great now you just seem to have issues and get attitude when it isn't needed like its our fault. I think if they can't handle the company they need to put someone in charge who knows what there doing, I also choose english when talking to someone not wtf slurred shit is this my name is Jack or Missy but you know it's like my name is _______ something you can't pronounce and I will call you buy several alternative versions of your name while speaking to you.... #fixthiscompany
waited on the phone for 50 minutes listening to hold music, then the phone started ringing. I waited and waited listening to the phone ring and no one answered (the phone has been ringing for the past 5 minutes and I am still on the phone as I type this)
You got hold music... I sat on hold for 47 minutes and couldn't even tell I was even on a call
I made an online order on November 26th for Christmas gifts and I still Have not received anything. I haven't received a status update, a returned email or anything from the Gamestop website. My status update on your website says closed which means sent to ups I guess but ups has not received it yet. This feels like I'm Being scammed or your website is hacked. I also been on hold for 14 minutes and counting from the same number on the site...WHAT IS GOIN ON
I have the exact problem, I already tried contacting them a bunch of times but nothing.
And I have that same problem. I hope my stuff gets here soon...This is a Christmas Present.
I waned to trade in a 32G WiFi iPad Air 2. The Game Stop website lists a $93.50 trade in value. The ipad is in great condion. The first store I called said they don't do electronics trade ins. That's strange because they did one for me before.
The second store I called said they would give me $50 for it. I told him the website says $93.50. He said there's a glitch in the website. It must be a long glitch because i's been listed at $93.50 for over a month since I started checking on the value. He said he was on the website too and it says $50. Really??
It's frustrating because the website always lists one price and when you get to the store it's a different story. It's like they lure you in and then rip you off. The guy on the phone said regardless of the website list price he can only go by what comes up on the computer at his store. Oh well. I'll sell it somewhere else and buy my son's game somewhere else too.
On Saturday, December 1, 2018, at 5:29 pm, I purchased a minecraft game from the GameStop store located at 2322 Broadway. Approximately ten minutes after leaving the store, I realized I had purchased the game for the wrong system. I immediately returned to the store, and asked for an exchange. I was told by the manager that my driver's license was needed in order to make an exchange or return, and that the information would be kept on file.
When I asked why this personal information was needed, he informed me that it was the law. When I asked what law, he changed his answer and stated it was corporate policy, and that he could not, and would not exchange the game without my information.
I sent an email to GameStop and am waiting for their answer. If the problem and the lie cannot be amended, I will dispute the issue with my credit card company. I will also let the proper business authorities know what this GameStop is doing to its customers.
FRAUD!!! Purchased items in November 2018, company sent the wrong merchandise. Gave me the run around sent the items back and 4 weeks later still waiting for the original items I paid for and never received. NO ONE ANSWERS EMAILS, on hold for HOURS AND NO STRAIGHT ANSWERS. There's folks took out money without merchandise. We are filing a complaint of fraud with the Boulder County District Attorneys Office on Monday morning!!! It's theft, plain and simple and fraud to sell merchandise your dont have and then give folks the run around.
horrible service- i have been on hold for over two hours waiting to speak to a speak to a supervisor regarding a preorder i ordered in oct 2018 for dec 7 release date - paid extra for shipping BUT THEY WERE GIVING AWAY THE GAMES AT 9PM 12/6/18 WTF why charge for shipping if they were doing an early release but the item i ordered isnt available ???? horrible service no one can ever be reached.
Horrible customer service I called on Wednesday spoke with a representative to tell them I never received my ordered that I placed on Thanksgiving. He preceded to tell me my bank did not process the payment. I told him that is not true they tried to authorized the payment but Game Stop never process the ordered. The representative said he will escalate the issue to management to get my order process and I will get an email confirmation in 24 hours. Today is Friday no email and now I back on hold for 2 hours there is no record of my call on Wednesday and no record of my order. Unbelievable!!! Now they tell me I have to purchase the games at the regular price.
This is the worst company I have ever dealt with. I ordered a PS4 game on line, received an email that my order did not go through, so I reordered it. I then received two of the same item and was charged twice. On line it states that you can return at any GameStop store, but what they don't tell you is that they can only give you a gift card. and what makes matters worse it that I have to pay shipping to have them returned because they do not send a return label with the merchandise. I am trying to call customer service and have been on hold now for 45 minutes. I am going to return both items and never again will I purchase anything from Gamestop on line or in a store.
Il never received my packag from gamestop with 170.00 worth of merchandise i paid 17.00 to get my package quick again my package was never delivered to me now they giving me the run around this is unfair and unprofessional
This store has terrible customer service and return policy. We purchased 3 XBOX gifts. One of the cards gave us a message that it was deactivated. When we called our local GameStop store where we purchased the XBOX gift card, they worker said it was a Microsoft issue. I asked the worker why are they making the customer call Microsoft when they sold us a deactivated card? He said, there is nothing he can do it was the store policy. He even suggested, we could have use the gift card which shocked me. I asked him how can we use a card that says it is deactivated? He then repeated, the message that there was nothing he can do. I then contacted another GameStop a few towns away from where I live because I thought that may that staff member did not know what he was talking about. The worker fro the other store repeated the same thing that it was a XOBOX issue. There was nothing they can do. At this point I questioned myself. I then contacted Microsoft. They checked the card number, verified it was deactivated and said it was a retailer (GameStop) issue. They said when GameStop tried activating the card something went wrong. Microsoft said there is nothing they can do with a deactivated card.
The next day I contacted GameStop website main customer service telephone number (hidden)). I explained the situation and a customer service rep Diego told me someone would called back within 2-3 business days. I waited but no one called me. One the 3rd day I called back, it sounded like Diego again because I remember his heavy accent. He said he would call me again with the person who was going to fix my issue. I waited again but I never received the call back. The next day I called back and spoke to someone else. He seem confused. I told him Diego wrote down notes. I had to explain the situation again. He said someone will call me back again. I requested for corporate telephone number. He gave me this number (hidden)). When I called I had the option to select customer service, marketing or payroll which was disappointing. I selected customer service and it took me back to the main place where I previously called. I'm in the process of contacting the Consumer's Report and the Attorney General for theft. I went over and beyond to get my problem fixed and they did not help me. I even called my local GameStop in Matamoras PA where we purchased the cards and spoke to management. He repeated the same information it was an XBOX issue. I am so disappointed with this company with the way they have treated us. I would give it zero starts but I had to select at least 1.
If you have a pending charge on your account from GameStop PLEASE call your Financial Institution and dispute the charge. I just got off the phone with a rep and their 'processing system' is DOWN. It is DOWN they don't know when it will be back up. That's why people aren't receiving their gift cards. Thats why people are not receiving their orders. CALL AND CANCEL THE CHARGE NOW DO NOT WAIT ON THEM TO FIX IT THEY DONT KNOW WHEN IT WILL BE FIXED THEY WILL TELL YOU WHATEVER YOU WANT TO HEAR TO GET YOU OFF THE PHONE. If you contact GameStop they will tell you they will escalate it and it will be looked into 3-5 business days. I have been waiting 10 days for a $50 dollar gift card, that was supposed to come with my Nintendo switch. The girl on the phone told me there is an issue and if the charge is pending I wont get my email with my gift card info until it goes through. She said normal processing for a gift card is 3 days.... i told her i been waiting 10 ... and now i have to wait 3-5 more then order something ONLINE and HOPE it gets here by Christmas. The charge has been pending for 7 days now. Even if i get my gift card in 3 business days its only a WEB gift card. Which means that I CAN ONLY USE IT ONLINE and ill have to wait another however long for their "PROCESSING SYSTEM" to be fixed. THEN HOPE WHATEVER I BUY COMES IN THE MAIL. I AM DISPUTING THE CHARGE AS FRAUD GAMESTOP I WILL GET MY MONEY BACK . AND I WILL TAKE MY MONEY AND SPEND MY $50 DOLLARS ELSEWHERE. YOU WILL NOT GET A DIME FROM ME EVER AGAIN AND I WILL MAKE SURE TO SPREAD THE WORD OF HOW TERRIBLE YOU HAVE TREATED ME AND THE REST OF YOUR CUSTOMERS THE PAST 20+ YEARS.
I am having this exact same problem. What a PoS cheap a$$ company. I have wasted literally 10 hours on the phones with these idiots waiting to get my order info fixed (they could not process my two $50 in gift cards on my initial order or over the phone), and now I just woke up this morning to find out, less than 3 weeks before Xmas, that they $%(%ING CANCELLED MY WHOLE G$$%(M ORDER FOR NO $%(%ING reason! I am calling my lawyer this morning no joke. I expect full renumeration AND THEN SOME after this BS lack of service. We should storm this $%(%ING place and pull out "J Paul Raines" to answer some questions
I was recently at your Salina Ks store., on Thursday Dec. 6, 2018. It was very slow, wasn't acknowledged when we entered. My son played the ninetendo switch that was on display. He was trying to figure out what game he wanted. He played for about 10 minutes and a person named Rose came up and told him in front of me( the mom) he needed to leave. Really? Don't ask the grown-up if we need help and tell him to leave? I was in such shock and humiliated. There's no sign saying limit 10 minutes! Put the damn game up then!!! After we left and the shock wore off I was a mad mama bear. My husband called to complain about the customer service and the person who asked us to leave said they were the manager (Rose). They need to be fired!!! When I think about the treatment my son was exposed to it was a form of bullying. Your not supposed to talk to a minor when the guardian is present! He's 10 years old and was hurt by this treatment. Well you just lost us as customer. Was looking at spending around $400 in your store. We've bought a lot of stuff from this store because I like talking to the staff because they're knowledgeable and usually helpful. I really don't like everything going online but with customer service like this I'll shop online or at Walmart or Target!!!! Customers are your pay check and there seems to be a lack of good customer service. A lot of people are going to be out of jobs in the future because of this kind of behavior. I personally like going out and looking and buying instead of all online shopping. I hope this person looses her job she has no business being a manager!!! (Rose)
This absolutely ridiculous! Online ordered Playstation 4 Spiderman Bundle November 18 before Black Friday because it was available for purchase. Now I have No answer. This is absolutely ridiculous.and I have no news of the package, the order says it is closed, the mail says that you are waiting for the package. The tracking number comes in preshipped only since november 23. PLEASE HELP ME!
CALL YOUR FINANCIAL INSTITUTION AND DISPUTE THE CHARGE GET YOUR MONEY BACK AND SPEND IT ELSEWHERE! THEIR PROCESSING SYSTEM IS DOWN ! THEY DONT KNOW WHEN IT WILL BE BACK UP THEY WILL NOT SHIP YOU ANYTHING UNTIL ITS BACK UP ! I JUST GOT OFF THE PHONE WITH A REP!
This absolutely ridiculous! I have no console that I ordered on Cyber Monday because it was available for purchase. Now I have been on hold for a total of 2.5 hours. No answer. This is absolutely ridiculous.
I am going through the same exact issue right now. Currently on hold for 40 minutes now!
Similar situation here... I'm so disappointed....discouraged at GameStop services
CALL YOUR FINANCIAL INSTITUTION AND DISPUTE THE CHARGE GET YOUR MONEY BACK AND SPEND IT ELSEWHERE!!!!!!
I have been trying to call for FOUR days! I placed an order and immediately after placing it I received an email that I needed to update my credit card, which I did, however, I am unsure if the problem is resolved. So, I called immediately the next morning and I have been unable to get through. I have stayed on hold for ridiculous lengths of time. I never write reviews but I feel this is unacceptable. This item is a Christmas gift and I need to know where order stands in case I need to re-order. At this point I want to go somewhere else to buy my item I'm so angry!
CALL YOUR FINANCIAL INSTITUTION AND DISPUTE THE CHARGE GET YOUR MONEY BACK AND SPEND IT ELSEWHERE!!!!!