Information, reviews and public commentary for US companies

 

GameStop Corp.

Rating
0.785936
Web
http://www.gamestop.com
Related
EB Games, Micromania
Address
625 Westport Pkwy.
Grapevine, TX
76051
Contact
J. Paul Raines
Role
CEO
Phone
(817) 424-2000
Fax
(817) 424-2002
Employees
71,000
Twitter IDs
@GameStop
General profile image

Awful customer service i ordered a gift card april 2nd been calling and sending email and still no help i am out money and clearly gamestop dont care because they took , , , , , GameStop ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 GameStop ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 GameStop ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 GameStop ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 32 d 10 h ago

Awful customer service i ordered a gift card april 2nd been calling and sending email and still no help i am out money and clearly gamestop dont care because they took , , , , ,

././././.

General profile image

Marshall - 32 d 4 h ago

5

Can you please help me with my package

General profile image

Anonymous - 31 d 11 h ago

do switches and 2 replacement warranty's and they only charged me for one replacement even though i told them like 10 times i want two and to charge my game stop credit card i even emailed the CEO and no response

i am going to report them to the Better Business Bur., ., . . .,

General profile image

Anonymous - 30 d 11 h ago

ery time I buy a game there is something wrong with it and they don't help with anything. I bought 4 pre-owned games the other day and none of them would even be read by my console. I emailed and called but I have gotten no respon. . . , . .,.

General profile image

Anonymous - 29 d 10 h ago

ng short of th.,, ., ., ., .,

General profile image

Anonymous - 28 d 11 h ago

Terrible customer service, and thieves, I'll be definitely filing a ,m, ,m ,m ,m

General profile image

Anonymous - 28 d ago

f my life. I made a double purchase b/c I didn't think the first went through b/c their system couldn't find it. They have yet to refund me. CUSTOMER SERVICE LIED when I finally got ahold of a person. He said they would cancel the shipment and refund me. The shipment came and I denied it with the carrier. They delivered it back to gamestop and I have yet to receive , ,m ,m ,m m, ,m m,

General profile image

Rackel - 25 d 12 h ago

0

I called GameStop 2 times and waited 2 hours for each call for being charged 10 times after trying to place an order for a pop with my points and coupon. It kept saying something wrong with payment. I got hung up twice. There no record of order placement yet they took my 15,000 points and 5 dollar offer. Didn't give it back. Nothing resolved. Always an issue with them. I'm done. Been a member since 2015 and this is their customer service. The issue I constantly have is not giving me my points after purchase or pre-order.

All I wanted really was Funko Pop order for a $30 Naruto pop I was gonna get for $10.00 with points and coupons. Worse part is told me we can do that for you when got hung up going to another transfer. Only purchasing exclusivity GameStop items. Like the pops.

General profile image

J.D - 25 d 18 h ago

We seem to having tha same problem

General profile image

Anonymous - 24 d 6 s ago

AGREED!! THEY HAVE SOME ASSHOLE ANSWERING THE NUMBER TELLING ME TO DIAL 9-1-1

General profile image

Anonymous - 23 d 9 h ago

r service. Switch failed within 24 hours and have been working for a month to try to get a full refund. after the initial four hour call and few emails sounded like we were on track but the next 2 weeks and multiple emails have gone unanswered. It is unethical to charge for a service then not provide, in this case charged for a 2 year warranty on a switch which never worked properly so never entered the warranty period. Have tried in good faith to reach out to them multiple times. The pandemic is no excuse since . ., , . . ,. ,.

General profile image

River - 5 d ago

0

Do you have gamestop email?

General profile image

Anonymous - 22 d 11 h ago

nswered phone the employee was rude and told me there are people ahead of me and I didn't have to shop at their store demanded my information and kept asking me the same questions repetitively showed no customer service toward me. I asked for a manager after she didnt return with my item and was lied to by Daniel who said he was the manager. He later said, " I could call back and ask for Amanda "....Thankyou, the service was terrible and I wont be returning to that store. I would also like to ., ., ., . . ,.,., ., ., . .,

General profile image

Anonymous - 22 d 11 h ago

nswered phone the employee was rude and told me there are people ahead of me and I didn't have to shop at their store demanded my information and kept asking me the same questions repetitively showed no customer service toward me. I asked for a manager after she didnt return with my item and was lied to by Daniel who said he was the manager. He later said, " I could call back and ask for Amanda "....Thankyou, the service was terrible and I wont be returning to that store. I would also like to ., ., ., . . ,.,., ., ., . .,

General profile image

Anonymous - 20 d ago

I ordered an Xbox controller and paid for the shipping so I wouldn't have to wait long to receive it. Here it is three weeks and four emails later. I still haven't received the controller a refund or the time of day. A generic email I am sure goes out automatically is the only response I have gotten. Customer care is the very worst I have ever seen they should be ashamed. Order #(hidden)029324 Cu

General profile image

Anonymous - 15 d 10 h ago

cation sells jank products when you contact product producer such as corsair they need the receipt from gamestop to replace my double click mouse issue. Well i post on their FB page i have these issues and a bad gaming chair i bought. The owner rights on my post..... PROVE IT.......... Good job gamestop you just lost a valued customer who will shop at frys and micro center from now on. You ma. ., ., ., ., . ,., ., . ,

General profile image

Anonymous - 14 d 10 h ago

wards card. I submitted an order of items for my son's birthday. I received an email that you canceled my order. This shows up in my bank. I want this order. I spent a lot of time picking out my purchases. If it is delayed, I can work with it. He knows he is getting it, now it will be after his birthday. Times are hard enough to have you mess this up. I've called customer service and go on hold for literally hours, multiple times. I'm pretty sure that no one is even there answering phones. Please respond to your emails. This is really bad service. Luckily the people in your store are., ., . ,.,.,.,

General profile image

Anonymous - 12 d 10 h ago

I bought charging dock station b4 this pandemic and they told me sorry it's been longer than a month I was like wasn't u laid of and Quarantine in the house. That's why I couldn't return it dumdum I'll never shop with GameSt..,.,.,.,.,.,.,.,.,..,

General profile image

Anonymous - 8 d 10 h ago

orst. Have been on hold for live 2 hours and have been hung up on and given the run around. We purchases a switch light several months ago and also purchased the extended warranty and corporate will not owner it they say you have to go to the store even though most of there stores are still closed.How does a corporation

Who takes are money not have to honor it. We should not have to wait for a store to be open.iAfter all they are. Corporation. I will be filling a complaint with the better business. DO NOT BUY from this compan.,. ,..,

General profile image

Anonymous - 3 d ago

y still no refund I call support again just to be told your refund was denied argue with support stating I never received my order and theyve stolen my money and get told we'll issue a refund you will receive an email from us. Today is 6/3/20 still no email from them or has my money been refunded. GameStop has stolen over $400 usd from me and refuses to give me my money back. Last I checked theft of services is a crime. From the look of all these reviews GameStop has stolen from numerous people I will never do business with this company again nor would I ever recommend anyone to purchase anything from them only or in store. They will rob you and the tell you to Fuck off as one support rep told me to.,., ., . ,.,

General profile image

Anonymous - 3 d 1 h ago

m they stated that the package would be marked as lost. Contacted GameStop 15x after that and was finally told ok we'll submit a refund request on 5/20/20 a week goes by still no refund I call support again just to be told your refund was denied argue with support stating I never received my order and theyve stolen my money and get told we'll issue a refund you will receive an email from us. Todal,., ., ., ., . ,.,.,.

General profile image

Anonymous - 2 d 10 h ago

pissed with GameStop lack of delivering or caring about it I'm sure I'm not

General profile image

Anonymous - 3 d 28 m ago

0

I'm pissed with GameStop lack of delivering or caring about it I'm sure I'm not lone!!!

General profile image

Awful customer service i ordered a gift card april 2nd been calling and sending email and still no help i am out money and clearly gamestop dont care because they took , , , , , GameStop ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 GameStop ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 GameStop ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 GameStop ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 32 d 10 h ago

Awful customer service i ordered a gift card april 2nd been calling and sending email and still no help i am out money and clearly gamestop dont care because they took , , , , ,

././././.

General profile image

Marshall - 32 d 4 h ago

5

Can you please help me with my package

General profile image

Anonymous - 31 d 11 h ago

do switches and 2 replacement warranty's and they only charged me for one replacement even though i told them like 10 times i want two and to charge my game stop credit card i even emailed the CEO and no response

i am going to report them to the Better Business Bur., ., . . .,

General profile image

Anonymous - 30 d 11 h ago

ery time I buy a game there is something wrong with it and they don't help with anything. I bought 4 pre-owned games the other day and none of them would even be read by my console. I emailed and called but I have gotten no respon. . . , . .,.

General profile image

Anonymous - 29 d 10 h ago

ng short of th.,, ., ., ., .,

General profile image

Anonymous - 28 d 11 h ago

Terrible customer service, and thieves, I'll be definitely filing a ,m, ,m ,m ,m

General profile image

Anonymous - 28 d ago

f my life. I made a double purchase b/c I didn't think the first went through b/c their system couldn't find it. They have yet to refund me. CUSTOMER SERVICE LIED when I finally got ahold of a person. He said they would cancel the shipment and refund me. The shipment came and I denied it with the carrier. They delivered it back to gamestop and I have yet to receive , ,m ,m ,m m, ,m m,

General profile image

Rackel - 25 d 12 h ago

0

I called GameStop 2 times and waited 2 hours for each call for being charged 10 times after trying to place an order for a pop with my points and coupon. It kept saying something wrong with payment. I got hung up twice. There no record of order placement yet they took my 15,000 points and 5 dollar offer. Didn't give it back. Nothing resolved. Always an issue with them. I'm done. Been a member since 2015 and this is their customer service. The issue I constantly have is not giving me my points after purchase or pre-order.

All I wanted really was Funko Pop order for a $30 Naruto pop I was gonna get for $10.00 with points and coupons. Worse part is told me we can do that for you when got hung up going to another transfer. Only purchasing exclusivity GameStop items. Like the pops.

General profile image

J.D - 25 d 18 h ago

We seem to having tha same problem

General profile image

Anonymous - 24 d 6 s ago

AGREED!! THEY HAVE SOME ASSHOLE ANSWERING THE NUMBER TELLING ME TO DIAL 9-1-1

General profile image

Anonymous - 23 d 9 h ago

r service. Switch failed within 24 hours and have been working for a month to try to get a full refund. after the initial four hour call and few emails sounded like we were on track but the next 2 weeks and multiple emails have gone unanswered. It is unethical to charge for a service then not provide, in this case charged for a 2 year warranty on a switch which never worked properly so never entered the warranty period. Have tried in good faith to reach out to them multiple times. The pandemic is no excuse since . ., , . . ,. ,.

General profile image

River - 5 d ago

0

Do you have gamestop email?

General profile image

Anonymous - 22 d 11 h ago

nswered phone the employee was rude and told me there are people ahead of me and I didn't have to shop at their store demanded my information and kept asking me the same questions repetitively showed no customer service toward me. I asked for a manager after she didnt return with my item and was lied to by Daniel who said he was the manager. He later said, " I could call back and ask for Amanda "....Thankyou, the service was terrible and I wont be returning to that store. I would also like to ., ., ., . . ,.,., ., ., . .,

General profile image

Anonymous - 22 d 11 h ago

nswered phone the employee was rude and told me there are people ahead of me and I didn't have to shop at their store demanded my information and kept asking me the same questions repetitively showed no customer service toward me. I asked for a manager after she didnt return with my item and was lied to by Daniel who said he was the manager. He later said, " I could call back and ask for Amanda "....Thankyou, the service was terrible and I wont be returning to that store. I would also like to ., ., ., . . ,.,., ., ., . .,

General profile image

Anonymous - 20 d ago

I ordered an Xbox controller and paid for the shipping so I wouldn't have to wait long to receive it. Here it is three weeks and four emails later. I still haven't received the controller a refund or the time of day. A generic email I am sure goes out automatically is the only response I have gotten. Customer care is the very worst I have ever seen they should be ashamed. Order #(hidden)029324 Cu

General profile image

Anonymous - 15 d 10 h ago

cation sells jank products when you contact product producer such as corsair they need the receipt from gamestop to replace my double click mouse issue. Well i post on their FB page i have these issues and a bad gaming chair i bought. The owner rights on my post..... PROVE IT.......... Good job gamestop you just lost a valued customer who will shop at frys and micro center from now on. You ma. ., ., ., ., . ,., ., . ,

General profile image

Anonymous - 14 d 10 h ago

wards card. I submitted an order of items for my son's birthday. I received an email that you canceled my order. This shows up in my bank. I want this order. I spent a lot of time picking out my purchases. If it is delayed, I can work with it. He knows he is getting it, now it will be after his birthday. Times are hard enough to have you mess this up. I've called customer service and go on hold for literally hours, multiple times. I'm pretty sure that no one is even there answering phones. Please respond to your emails. This is really bad service. Luckily the people in your store are., ., . ,.,.,.,

General profile image

Anonymous - 12 d 10 h ago

I bought charging dock station b4 this pandemic and they told me sorry it's been longer than a month I was like wasn't u laid of and Quarantine in the house. That's why I couldn't return it dumdum I'll never shop with GameSt..,.,.,.,.,.,.,.,.,..,

General profile image

Anonymous - 8 d 10 h ago

orst. Have been on hold for live 2 hours and have been hung up on and given the run around. We purchases a switch light several months ago and also purchased the extended warranty and corporate will not owner it they say you have to go to the store even though most of there stores are still closed.How does a corporation

Who takes are money not have to honor it. We should not have to wait for a store to be open.iAfter all they are. Corporation. I will be filling a complaint with the better business. DO NOT BUY from this compan.,. ,..,

General profile image

Anonymous - 3 d ago

y still no refund I call support again just to be told your refund was denied argue with support stating I never received my order and theyve stolen my money and get told we'll issue a refund you will receive an email from us. Today is 6/3/20 still no email from them or has my money been refunded. GameStop has stolen over $400 usd from me and refuses to give me my money back. Last I checked theft of services is a crime. From the look of all these reviews GameStop has stolen from numerous people I will never do business with this company again nor would I ever recommend anyone to purchase anything from them only or in store. They will rob you and the tell you to Fuck off as one support rep told me to.,., ., . ,.,

General profile image

Anonymous - 3 d 1 h ago

m they stated that the package would be marked as lost. Contacted GameStop 15x after that and was finally told ok we'll submit a refund request on 5/20/20 a week goes by still no refund I call support again just to be told your refund was denied argue with support stating I never received my order and theyve stolen my money and get told we'll issue a refund you will receive an email from us. Todal,., ., ., ., . ,.,.,.

General profile image

Anonymous - 2 d 10 h ago

pissed with GameStop lack of delivering or caring about it I'm sure I'm not

General profile image

Awful customer service i ordered a gift card april 2nd been calling and sending email and still no help i am out money and clearly gamestop dont care because they took , , , , , GameStop ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 GameStop ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 GameStop ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 GameStop ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 32 d 10 h ago

Awful customer service i ordered a gift card april 2nd been calling and sending email and still no help i am out money and clearly gamestop dont care because they took , , , , ,

././././.

General profile image

Marshall - 32 d 4 h ago

5

Can you please help me with my package

General profile image

Anonymous - 31 d 11 h ago

do switches and 2 replacement warranty's and they only charged me for one replacement even though i told them like 10 times i want two and to charge my game stop credit card i even emailed the CEO and no response

i am going to report them to the Better Business Bur., ., . . .,

General profile image

Anonymous - 30 d 11 h ago

ery time I buy a game there is something wrong with it and they don't help with anything. I bought 4 pre-owned games the other day and none of them would even be read by my console. I emailed and called but I have gotten no respon. . . , . .,.

General profile image

Anonymous - 29 d 10 h ago

ng short of th.,, ., ., ., .,

General profile image

Anonymous - 28 d 11 h ago

Terrible customer service, and thieves, I'll be definitely filing a ,m, ,m ,m ,m

General profile image

Anonymous - 28 d ago

f my life. I made a double purchase b/c I didn't think the first went through b/c their system couldn't find it. They have yet to refund me. CUSTOMER SERVICE LIED when I finally got ahold of a person. He said they would cancel the shipment and refund me. The shipment came and I denied it with the carrier. They delivered it back to gamestop and I have yet to receive , ,m ,m ,m m, ,m m,

General profile image

Rackel - 25 d 12 h ago

0

I called GameStop 2 times and waited 2 hours for each call for being charged 10 times after trying to place an order for a pop with my points and coupon. It kept saying something wrong with payment. I got hung up twice. There no record of order placement yet they took my 15,000 points and 5 dollar offer. Didn't give it back. Nothing resolved. Always an issue with them. I'm done. Been a member since 2015 and this is their customer service. The issue I constantly have is not giving me my points after purchase or pre-order.

All I wanted really was Funko Pop order for a $30 Naruto pop I was gonna get for $10.00 with points and coupons. Worse part is told me we can do that for you when got hung up going to another transfer. Only purchasing exclusivity GameStop items. Like the pops.

General profile image

J.D - 25 d 18 h ago

We seem to having tha same problem

General profile image

Anonymous - 24 d 6 s ago

AGREED!! THEY HAVE SOME ASSHOLE ANSWERING THE NUMBER TELLING ME TO DIAL 9-1-1

General profile image

Anonymous - 23 d 9 h ago

r service. Switch failed within 24 hours and have been working for a month to try to get a full refund. after the initial four hour call and few emails sounded like we were on track but the next 2 weeks and multiple emails have gone unanswered. It is unethical to charge for a service then not provide, in this case charged for a 2 year warranty on a switch which never worked properly so never entered the warranty period. Have tried in good faith to reach out to them multiple times. The pandemic is no excuse since . ., , . . ,. ,.

General profile image

River - 5 d ago

0

Do you have gamestop email?

General profile image

Anonymous - 22 d 11 h ago

nswered phone the employee was rude and told me there are people ahead of me and I didn't have to shop at their store demanded my information and kept asking me the same questions repetitively showed no customer service toward me. I asked for a manager after she didnt return with my item and was lied to by Daniel who said he was the manager. He later said, " I could call back and ask for Amanda "....Thankyou, the service was terrible and I wont be returning to that store. I would also like to ., ., ., . . ,.,., ., ., . .,

General profile image

Anonymous - 22 d 11 h ago

nswered phone the employee was rude and told me there are people ahead of me and I didn't have to shop at their store demanded my information and kept asking me the same questions repetitively showed no customer service toward me. I asked for a manager after she didnt return with my item and was lied to by Daniel who said he was the manager. He later said, " I could call back and ask for Amanda "....Thankyou, the service was terrible and I wont be returning to that store. I would also like to ., ., ., . . ,.,., ., ., . .,

General profile image

Anonymous - 20 d ago

I ordered an Xbox controller and paid for the shipping so I wouldn't have to wait long to receive it. Here it is three weeks and four emails later. I still haven't received the controller a refund or the time of day. A generic email I am sure goes out automatically is the only response I have gotten. Customer care is the very worst I have ever seen they should be ashamed. Order #(hidden)029324 Cu

General profile image

Anonymous - 15 d 10 h ago

cation sells jank products when you contact product producer such as corsair they need the receipt from gamestop to replace my double click mouse issue. Well i post on their FB page i have these issues and a bad gaming chair i bought. The owner rights on my post..... PROVE IT.......... Good job gamestop you just lost a valued customer who will shop at frys and micro center from now on. You ma. ., ., ., ., . ,., ., . ,

General profile image

Anonymous - 14 d 10 h ago

wards card. I submitted an order of items for my son's birthday. I received an email that you canceled my order. This shows up in my bank. I want this order. I spent a lot of time picking out my purchases. If it is delayed, I can work with it. He knows he is getting it, now it will be after his birthday. Times are hard enough to have you mess this up. I've called customer service and go on hold for literally hours, multiple times. I'm pretty sure that no one is even there answering phones. Please respond to your emails. This is really bad service. Luckily the people in your store are., ., . ,.,.,.,

General profile image

Anonymous - 12 d 10 h ago

I bought charging dock station b4 this pandemic and they told me sorry it's been longer than a month I was like wasn't u laid of and Quarantine in the house. That's why I couldn't return it dumdum I'll never shop with GameSt..,.,.,.,.,.,.,.,.,..,

General profile image

Anonymous - 8 d 10 h ago

orst. Have been on hold for live 2 hours and have been hung up on and given the run around. We purchases a switch light several months ago and also purchased the extended warranty and corporate will not owner it they say you have to go to the store even though most of there stores are still closed.How does a corporation

Who takes are money not have to honor it. We should not have to wait for a store to be open.iAfter all they are. Corporation. I will be filling a complaint with the better business. DO NOT BUY from this compan.,. ,..,

General profile image

Anonymous - 3 d ago

y still no refund I call support again just to be told your refund was denied argue with support stating I never received my order and theyve stolen my money and get told we'll issue a refund you will receive an email from us. Today is 6/3/20 still no email from them or has my money been refunded. GameStop has stolen over $400 usd from me and refuses to give me my money back. Last I checked theft of services is a crime. From the look of all these reviews GameStop has stolen from numerous people I will never do business with this company again nor would I ever recommend anyone to purchase anything from them only or in store. They will rob you and the tell you to Fuck off as one support rep told me to.,., ., . ,.,

General profile image

Anonymous - 3 d 1 h ago

m they stated that the package would be marked as lost. Contacted GameStop 15x after that and was finally told ok we'll submit a refund request on 5/20/20 a week goes by still no refund I call support again just to be told your refund was denied argue with support stating I never received my order and theyve stolen my money and get told we'll issue a refund you will receive an email from us. Todal,., ., ., ., . ,.,.,.

General profile image

Anonymous - 2 d 10 h ago

pissed with GameStop lack of delivering or caring about it I'm sure I'm not

General profile image

Mrcat84 - 3 d 4 h ago

0

I ordered a new ps4 and 5 used games from GameStop.com on 4/20/20 order shipped but was never delivered to me. Contacted them same day they claimed it was delivered but was never delivered to me. Finally a received a reply from support on 5/1/20 stating they opened a UPS investigation which would take 3-10 days waited weeks no response. 5/14/20 UPS called and I spoke to them they stated that the package would be marked as lost. Contacted GameStop 15x after that and was finally told ok we'll submit a refund request on 5/20/20 a week goes by still no refund I call support again just to be told your refund was denied argue with support stating I never received my order and theyve stolen my money and get told we'll issue a refund you will receive an email from us. Today is 6/3/20 still no email from them or has my money been refunded. GameStop has stolen over $400 usd from me and refuses to give me my money back. Last I checked theft of services is a crime. From the look of all these reviews GameStop has stolen from numerous people I will never do business with this company again nor would I ever recommend anyone to purchase anything from them only or in store. They will rob you and the tell you to Fuck off as one support rep told me to

General profile image

Awful customer service i ordered a gift card april 2nd been calling and sending email and still no help i am out money and clearly gamestop dont care because they took , , , , , GameStop ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 GameStop ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 GameStop ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 GameStop ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 32 d 10 h ago

Awful customer service i ordered a gift card april 2nd been calling and sending email and still no help i am out money and clearly gamestop dont care because they took , , , , ,

././././.

General profile image

Marshall - 32 d 4 h ago

5

Can you please help me with my package

General profile image

Anonymous - 31 d 11 h ago

do switches and 2 replacement warranty's and they only charged me for one replacement even though i told them like 10 times i want two and to charge my game stop credit card i even emailed the CEO and no response

i am going to report them to the Better Business Bur., ., . . .,

General profile image

Anonymous - 30 d 11 h ago

ery time I buy a game there is something wrong with it and they don't help with anything. I bought 4 pre-owned games the other day and none of them would even be read by my console. I emailed and called but I have gotten no respon. . . , . .,.

General profile image

Anonymous - 29 d 10 h ago

ng short of th.,, ., ., ., .,

General profile image

Anonymous - 28 d 11 h ago

Terrible customer service, and thieves, I'll be definitely filing a ,m, ,m ,m ,m

General profile image

Anonymous - 28 d ago

f my life. I made a double purchase b/c I didn't think the first went through b/c their system couldn't find it. They have yet to refund me. CUSTOMER SERVICE LIED when I finally got ahold of a person. He said they would cancel the shipment and refund me. The shipment came and I denied it with the carrier. They delivered it back to gamestop and I have yet to receive , ,m ,m ,m m, ,m m,

General profile image

Rackel - 25 d 12 h ago

0

I called GameStop 2 times and waited 2 hours for each call for being charged 10 times after trying to place an order for a pop with my points and coupon. It kept saying something wrong with payment. I got hung up twice. There no record of order placement yet they took my 15,000 points and 5 dollar offer. Didn't give it back. Nothing resolved. Always an issue with them. I'm done. Been a member since 2015 and this is their customer service. The issue I constantly have is not giving me my points after purchase or pre-order.

All I wanted really was Funko Pop order for a $30 Naruto pop I was gonna get for $10.00 with points and coupons. Worse part is told me we can do that for you when got hung up going to another transfer. Only purchasing exclusivity GameStop items. Like the pops.

General profile image

J.D - 25 d 18 h ago

We seem to having tha same problem

General profile image

Anonymous - 24 d 6 s ago

AGREED!! THEY HAVE SOME ASSHOLE ANSWERING THE NUMBER TELLING ME TO DIAL 9-1-1

General profile image

Anonymous - 23 d 9 h ago

r service. Switch failed within 24 hours and have been working for a month to try to get a full refund. after the initial four hour call and few emails sounded like we were on track but the next 2 weeks and multiple emails have gone unanswered. It is unethical to charge for a service then not provide, in this case charged for a 2 year warranty on a switch which never worked properly so never entered the warranty period. Have tried in good faith to reach out to them multiple times. The pandemic is no excuse since . ., , . . ,. ,.

General profile image

River - 5 d ago

0

Do you have gamestop email?

General profile image

Anonymous - 22 d 11 h ago

nswered phone the employee was rude and told me there are people ahead of me and I didn't have to shop at their store demanded my information and kept asking me the same questions repetitively showed no customer service toward me. I asked for a manager after she didnt return with my item and was lied to by Daniel who said he was the manager. He later said, " I could call back and ask for Amanda "....Thankyou, the service was terrible and I wont be returning to that store. I would also like to ., ., ., . . ,.,., ., ., . .,

General profile image

Anonymous - 22 d 11 h ago

nswered phone the employee was rude and told me there are people ahead of me and I didn't have to shop at their store demanded my information and kept asking me the same questions repetitively showed no customer service toward me. I asked for a manager after she didnt return with my item and was lied to by Daniel who said he was the manager. He later said, " I could call back and ask for Amanda "....Thankyou, the service was terrible and I wont be returning to that store. I would also like to ., ., ., . . ,.,., ., ., . .,

General profile image

Anonymous - 20 d ago

I ordered an Xbox controller and paid for the shipping so I wouldn't have to wait long to receive it. Here it is three weeks and four emails later. I still haven't received the controller a refund or the time of day. A generic email I am sure goes out automatically is the only response I have gotten. Customer care is the very worst I have ever seen they should be ashamed. Order #(hidden)029324 Cu

General profile image

Anonymous - 15 d 10 h ago

cation sells jank products when you contact product producer such as corsair they need the receipt from gamestop to replace my double click mouse issue. Well i post on their FB page i have these issues and a bad gaming chair i bought. The owner rights on my post..... PROVE IT.......... Good job gamestop you just lost a valued customer who will shop at frys and micro center from now on. You ma. ., ., ., ., . ,., ., . ,

General profile image

Anonymous - 14 d 10 h ago

wards card. I submitted an order of items for my son's birthday. I received an email that you canceled my order. This shows up in my bank. I want this order. I spent a lot of time picking out my purchases. If it is delayed, I can work with it. He knows he is getting it, now it will be after his birthday. Times are hard enough to have you mess this up. I've called customer service and go on hold for literally hours, multiple times. I'm pretty sure that no one is even there answering phones. Please respond to your emails. This is really bad service. Luckily the people in your store are., ., . ,.,.,.,

General profile image

Anonymous - 12 d 10 h ago

I bought charging dock station b4 this pandemic and they told me sorry it's been longer than a month I was like wasn't u laid of and Quarantine in the house. That's why I couldn't return it dumdum I'll never shop with GameSt..,.,.,.,.,.,.,.,.,..,

General profile image

Anonymous - 8 d 10 h ago

orst. Have been on hold for live 2 hours and have been hung up on and given the run around. We purchases a switch light several months ago and also purchased the extended warranty and corporate will not owner it they say you have to go to the store even though most of there stores are still closed.How does a corporation

Who takes are money not have to honor it. We should not have to wait for a store to be open.iAfter all they are. Corporation. I will be filling a complaint with the better business. DO NOT BUY from this compan.,. ,..,

General profile image

Anonymous - 3 d ago

y still no refund I call support again just to be told your refund was denied argue with support stating I never received my order and theyve stolen my money and get told we'll issue a refund you will receive an email from us. Today is 6/3/20 still no email from them or has my money been refunded. GameStop has stolen over $400 usd from me and refuses to give me my money back. Last I checked theft of services is a crime. From the look of all these reviews GameStop has stolen from numerous people I will never do business with this company again nor would I ever recommend anyone to purchase anything from them only or in store. They will rob you and the tell you to Fuck off as one support rep told me to.,., ., . ,.,

General profile image

Anonymous - 3 d 1 h ago

m they stated that the package would be marked as lost. Contacted GameStop 15x after that and was finally told ok we'll submit a refund request on 5/20/20 a week goes by still no refund I call support again just to be told your refund was denied argue with support stating I never received my order and theyve stolen my money and get told we'll issue a refund you will receive an email from us. Todal,., ., ., ., . ,.,.,.

General profile image

Anonymous - 2 d 10 h ago

pissed with GameStop lack of delivering or caring about it I'm sure I'm not

General profile image

Anonymous - 8 d 17 h ago

This company is the worst. Have been on hold for live 2 hours and have been hung up on and given the run around. We purchases a switch light several months ago and also purchased the extended warranty and corporate will not owner it they say you have to go to the store even though most of there stores are still closed.How does a corporation

Who takes are money not have to honor it. We should not have to wait for a store to be open.iAfter all they are. Corporation. I will be filling a complaint with the better business. DO NOT BUY from this company

Other Reviews & Comments

Ford Motor Company
Ambrose Just purchased a 2020 f150. Beautiful truck and drive very  ... 

Lowe's
Anonymous Poor service at the n peters location in knoxville tn. Boug ... 

Amazon
Freedom from injustice Amazon Prime supports the avowed documented racist group BL ... 

J. C. Penney Corporation, Inc.
Anonymous I am terribly upset You are closing the JCPenney store in H ... 

Burger King Worldwide Inc
Anonymous D BURGER KING HAS EXTREMELY GONE DOWN!!!! What is the problem ... 

Old Navy
ESchenck Not a review but a thank you....Old Navy has announced a ve ... 

Safeway, Inc.
mac safeway

Instacart
Jessica This happened to be as well, they said it's nothing they ca ... 

Avis Rent A Car
Unhappy ExCustomer I have extended my rental aprox 3 or 4 times without issue  ... 

Taco Bell Corp.
Craig Yeah, well whose life really needs an improved earring anyw ... 

Sonic Corp.
Still hungry Sonic in North Charleston is horrible! I didn't even get fo ... 

Wal-Mart Stores, Inc.
Marketplace seller stinks Your Marketplace seller- Discount Computer, continues to no ... 

Paypal
HORRIFIED AT LACK OF CUSTOMER SERVICE I purchased N95 masks in April and it is June and I have no ... 

Family Dollar Stores, Inc.
Anonymous I live in Fairplay, Colorado and the mgr of Family Dollar g ... 

Outback Steakhouse
Gary Worst meal I've had in months ordered 9oz filet mashed pota ... 

Fox News Network, LLC
Anonymous I love our military, and will continue to honor them in eve ... 

Dollar General
I would like to know why the store in Diamond Il is not following the mandatory face covering. Was just in there & the place was very busy with probably 70% of the people with no face coverings or distancing. I left my stuff & walked out!! I don't want anybody's germs

The Home Depot, Inc.
George Ontkush If big corporations don't accept gmail as an email then the ... 

Costco
Paula I cannot stress strongly enough how much we appreciate Cost ... 

Rent a Center
Bridgette m Sadly that is the case. My dad has been waiting for beds fr ... 

Best Buy
Maggie I am in tears about the way I was just treated by Best Buy' ... 

Ashley Furniture
Mrs. G This has been the worst experience ever!!!!! I have been gi ... 

AT&T
Jackson Exasperating company to do business with. Exasperating. So  ... 

Starbucks
Discriminated and harrased As this is being published on your NJ site, where I live an ... 

Leslies Poolmart Inc
Anonymous Sold me a pump that lasted about 4 months and still under w ... 

Ace Hardware
JRK I ordered item online couple of days ago and it show that i ... 

Cablevision Systems Corporation
Unhappy customer customer services representatives are rude and horrible in  ... 

QVC, Inc.
Anonymous I realize we are in a tough situation but this ridiculous a ... 

Barnes & Noble
Jean Benner If You Give a Pig The White House!!-- You're ok with this?  ... 

Petco
WinniethePoo SHAME ON YOUR CORPORATION FOR RACIAL DISCRIMINATION - FOR Y ... 

Days Inn Worldwide, Inc.
Anonymous I'm disgusted at the way I'm being treated. I'm currently a ... 

Papa Johns
Hoping for the Best I have been a long time lover of papa John's, but lately it ... 

Chick-fil-A, Inc.
anonymous Susan A from chick-fil-a in Temple on N 31st was the rudest ... 

American Home Shield
Sheila Horrible Horrible service I have held for up to 3 1/2 hours ... 

Jack in the Box Inc.
Joe lucero Jack in the box in San Antonio tx on Zarzamora street, do n ... 

Pizza Hut
Lydia Loved Pizza Hut Pizza. Was a rewards member too. Now that I ... 

Comcast Cable Communications, LLC
Jim WARNING: Customers,

Tumblr
NativeGuardian Firebomb corporate March 21 we PURGE !!!!

Cheddars
Dan Shortened menu is so disappointing no onion rings, no soup  ... 

Hibbett Sports
Jon I purchased a pair of shoes online. They did not fit, so I  ... 

Macy's
anonymous In march I pre-saled an item & free gift to be picked u ... 

Target
Anonymous WELL.... Here we are on June 5th and no refund for the othe ... 

Home Depot
Anonymous g my ceiling fan. Then I was hung up on! Later in the day I ... 

American Express Company
Anonymous how customer service is handling customers issues.

Priceline
Anonymous eline, that did not show up on my itinerary. So I bought th ... 

AppleBee's
Anonymous worst customer service we have ever dealt with. I would lik ... 

Big Lots
Anonymous was not aware of that policy..

Jo-Ann Stores, Inc.
Anonymous nd what we employees are going through. I'm sorry your onli ... 

Facebook
Anonymous ry necessary will a class action lawsuit against your compa ... 

Dick's Sporting Goods
Anonymous ., mask no shop policy is all BS. Look outside at all the p ...