Information, reviews and public commentary for US companies

 

GameStop Corp.

Rating
0.76764
Web
http://www.gamestop.com
Related
EB Games, Micromania
Address
625 Westport Pkwy.
Grapevine, TX
76051
Contact
J. Paul Raines
Role
CEO
Phone
(817) 424-2000
Fax
(817) 424-2002
Employees
71,000
Twitter IDs
@GameStop
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Gamestop hater - 2 d 8 h ago

0

Hello games stop. So my wife has been taken our vaccum to your store to clean?... when I ask her why dont gamestop buy there own vacuums for their establishment. She said they wont. Really gamestop you cant afford your own vacuums to clean your own stores? Pathetic.

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Todd - 14 d 7 h ago

0

This has to be one of the worst customer relations corporation I've ever had the displeasure coming into contact with. I paid $10 + game to receive Outer worlds on release date, which was Friday. Here it is Monday and nothing.. I have sent numerous emails to your so called Help and have not received anything back since Friday. I can't believe you do buisness like this .

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Gage - 4 d 5 h ago

0

I paid the 10 dollars as well for modern warfare it is now day 16 still haven't received my game. Numerous emails just not anwser everytime I talk to someone on the phone it leads nowhere. Seriously I cant believe these people

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Brandon Duval - 5 d 4 h ago

1

They hide your bad reviews on their website. Aswell as false advertising and poor site management.

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Nate Stevie - 14 d 5 h ago

4

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Flagged for review. 
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Wsmoth - 14 d 6 h ago

0

Bought wwe 2k20 from GameStop. Game is fundamentally broken and unplayable. PSN is giving full refunds for it. GameStop? Yeah no. I was on the phone for over 40 mins and got nowhere. They stole my money and refuse to take any responsibility, despite knowing the game is literally famous for being unplayable now. Check Twitter. This is a corrupt POS company full of snakes. Never again, GameStop. Never again.

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Ashley - 16 d ago

0

Gamestop canceled my preorder for call of duty modern warfare dark edition. Received email to update order. Updated. Never tried to recharge the card for order after that just canceled it 7 days later. Spent 4 hours on phone just to be told there was nothing they could do and get 50 refunded back to gift cards I used. Can't reorder, no one has any, but since no one can order them now where is the one that was held for my order that was canceled Friday? I should still be able to get it over your system's mistake. Been on hold over 2 hours today trying to get some help with this. Ridiculous customer service.

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James - 17 d 8 h ago

Got an email this morning that told me my account has been locked out from too many attempts to login, and to call this number.well I've been on hold now for 58 minutes.

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Jakeol K - 18 d 4 h ago

4

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Flagged for review. 
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Uchanjk Kalan - 18 d 4 h ago

3

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Uchanjk Kalan - 18 d 4 h ago

3

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Uchana Kala - 18 d 4 h ago

3

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Uchana Kala - 18 d 4 h ago

3

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Jake Stores - 18 d 4 h ago

2

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Aimee - 46 d 12 h ago

3

(SPAM)

Flagged for review. 
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Raynathan Jenkins - 42 d 14 h ago

4

Why is your people are not answering the call phone call or an orange Avenue Michigan the GameStop store I ordered my stuff and have not receive anything no emails or anything no confirmation saying that my stuff is going to place order so what do you need for your what's going///

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Judalee - 39 d 4 h ago

3

I have written 6 times in addition to 4 phone calls whereby I was promised that a tech agent would look into my claim and call me back. I think a year waiting for an answer is ridiculous. My next call will be the BBB because I believe I am not the only customer to pay for your Power Rewards only to find that after spending hundreds of dollars their points just disappear and no recourse is offered,. I am under the opinion that no one actually monitors their email site. I have lost all confidence in Game Stop which was always, in the past my go to ga...

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Juddelee - 38 d 10 h ago

0

Why was a different name attached to my comment and posted with a 3 star rating? I gave a 0 star rating. The comments wee copied but my name was spelled differently.

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Lb - 35 d 6 h ago

3

LI received today at the Gamestop in Antioch IL on route 173. The store manager Prestige refused service to me and refused to provide written proof to support his behavior. I have been a loyal customer of Gamestop for a number of years purchasing several game systems, controllers, etc. and I have never experienced the level of disrespect I received today on behalf of Prestige. If he is truly the store manager I have concerns on the direction of this company. I spoke with Luke Moreno of the corporate offices who is submitting my experience. Per this conversation I was told I would receive a follow-up call within 72 hours. I expect better.

Thank you for your time.an

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Julie Hockett - 32 d 7 h ago

0

No it seems to be a GameStop policy to show they have items available and then if they don't oh well you can search for it. They did this in store to my son and I regarding a game. When I called corporate I was notified that not offering to do more than give us a list of stores to call is appropriate service and up to the stores and district manager on how to handle things including bothering to call back a customer. In essence we are insignificant to the business and only are worthwhile if the managers feel you are.

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Anonymous - 20 d 3 h ago

0

same crap here! its now 3:43 and i have been trying to get an issue resolved since 12. She keeps hanging up on me and i call back, she puts me on hold for over an hour(i wait). Then she comes back and says she cant hear me. I want my money back or the item i ordered !!! They took money out of my account and NEVER sent the item. Now they say they didnt . I have my bank statement saying otherwise. I then ask to speak to a supervisor and it has acted like its connecting/transferring(ringing steadily) for OVER 25 minutes...now my phone is dying...so, i guess they will never answer

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Robin Heidi - 19 d 13 h ago

2

I am beyond irritated with GameStop and honestly utterly confused and pissed off. How is that I place an order and you all take my money and then cancel the order? I spent 24 hours total on the phone with your piss poor customer service only to be told lies and bullshit from people who can't even properly command the English language. The countless hours I have spent on this is ridiculous and foolhardy at best! I don't know y'all do customer service in other countries, but in America, this is what the fuck we don't do. First of all, if y'all were going to cancel the order then y'all should have denied the payment. The money was there, and now the money is sitting in limbo for 3-5 business days, if even that!! Secondly, your customer service department are a bunch of LIARS! I was told the order was cancelled because the store didn't have the items I ordered available to pick up a store. I ended up calling the store location and they actually indeed had the very two products I requested in the online order. Then your piss poor service agents tell me that it's a bank issue, when that's not the issue either! I had paid through PayPal and I even was given an authorization code because they informed me that the money was sitting there and GameStop needs to accept or reject the payment. So bottom line here is people are not doing their fucking jobs and this shit is beyond ridiculous, and I'm completely done with this company. I will be taking above an...

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Kimberly johnsons - 18 d 5 h ago

4

I am so very upset with gamestop and all of your customer service. I have been trying to apply for the powerup rewards credit card but nobody seems to know anything including store managers. From what I read on another review I'm glad I didn't get it. Shame on you ...

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Kimberly johnsons - 18 d 5 h ago

I am so very upset with gamestop and all of your customer service. I have been trying to apply for the powerup rewards credit card but nobWhy is your people are not answering the call phone call or an orange Avenue Michigan the GameStop store I ordered my stuff and have not receive anything no emails or anything no confirmation saying that my stuff is going to place order so what do you n..ody seems to know anything including store managers. From what I read on another review I'm glad I didn't get it. Shame on you ...

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Joshua - 18 d 5 h ago

3

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