Information, reviews and public commentary for US companies

 

GameStop Corp.

Rating
0.789474
Web
http://www.gamestop.com
Related
EB Games, Micromania
Address
625 Westport Pkwy.
Grapevine, TX
76051
Contact
J. Paul Raines
Role
CEO
Phone
(817) 424-2000
Fax
(817) 424-2002
Employees
71,000
Twitter IDs
@GameStop
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Anonymous - 1 d 12 h ago

I will never be going back again been a lot costumer since they was software ext and after yesterday's accident where u trying and charge me more the what I owe on a pretty order is messed up

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Kristyn - 5 d 15 h ago

TERRIBLE customer service with no interest in community outreach or partnership with local schools!! I have been dealing with my local Gamestop store, corporate customer service as well as the donation department for weeks. I am the Vice President of my son's elementary school PTO. I am asking for a $60 giftcard for our raffle prize for the kids!! This is a wonderful incentive to get our little ones to raise money for technology for the classrooms. You would think an entity that focuses primarily on technology would be gracious enough at LEAST give me a yes or a no. It has been WEEKS. I am not asking for $600 or $6,000. This is a $60 gift card for the kids! I don't know who even reads these reviews. I can't imagine that anyone in their right mind working for this company can endure all the complaints and I am sure NOBODY even reads this forum, however, I will keep on persisting until I get an answer!!! How do y'all sleep at night?

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Anonymous - 4 d 3 h ago

This company is the worst in American culture. They suck the people dry on every transaction and provide horrible service in any fashion. I could just shop at Walmart for the same experience and save money in the process. I wish this company bad, as bad as they treat thier customers.

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Josh - 2 d 11 h ago

Hello I was reading over your post and I think that you have a great idea. Just remember GameStop isn't the only company out there.

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OGB - 6 d 5 h ago

0

So the gamestop in my area didn't have what I was looking for and was directed to the next closest store (store 3120) who had plenty of T1 xboxone consoles refurbished. I go there and the manager named Pablo couldnot listen to what a customer needs help with and having to constantly correct him to be able to get what I camelooking for. After his horrible customer service, we continued to try and purchase over 400 dollars in merch and their system was down, he gave me an explanation about the local Internet connection so I asked for clarification and was told a completely different reason. I asked for a corporate number to find out myslef what was going on since his intelligence level is that of a squirrel. He tells me to look it up online, I directly ask him to provide me with a number and he said he didn't have it. Disgusting behavior for an employee, no less a manager.

I leave and call thier "customer service" in the parking lot. After 45 minutes they try to compensate me with 1500 gamestop points. Fifteen dollars.............15 bucks? Wasting 4 dollars in toll and 5 in gas, wasting my time and being treated with such little respect or at very least paying attention when a customer is speaking with you......in the end the did absolutely nothing. Why continue to buy from them? Console deals all major competitors match them, games as well, used stuff same thing with most of them now or the pawn shop, collectibles and clothes all cheaper online competitors, comic shops, pawn shops. This is unacceptable. When the guys with the ties start to see their bonuses dwindle is when they will do something, Lucky for them they have the addicted gamers that fill their pockets without remorse no matter how bad they're treated.

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Not happy - 8 d ago

1

Nothing but problems in dealing with customer service. The term customer service is not appropriate at all-it doesn't exist. The people we talked to, did nothing but lie. Apparently that is the only part of the English language they have managed to conquer. Never going to make another purchase.

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Anonymous - 41 d 32 m ago

How is it that you buy a game you spend 4999 on a game a month later you take it back and you only get $0.55 for it that right there is highway robbery makes y'all stingy and the oldest game that I get that I have I get the most money for

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Anonymous - 36 d 11 h ago

Oh same here I'm going to get my money back I'll call everyday & I'll make it publicly known

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Duh - 21 d 6 h ago

Because you and everyone else and their mother probably bought that game thus flooding the resell market for it. If they get numerous copies of the same game returned the value of that game dwindles very quickly. They can't keep giving everyone 30 bucks for Call of Duty when you realize its the same shit game from the year before within a month of playing it.

Flagged for review. 
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LilT - 8 d 7 h ago

0

They need a class action lawsuit..SHAME ON YOU GAMESTOP.

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AMAZINGSTORE - 20 d 13 h ago

5

GAMESTOP!

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LilT - 8 d 7 h ago

0

You must work for them..smh

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Albert Little - 11 d 13 h ago

1

Bougt 6 games on 9/29/17 online. Got a confirmation email but, it's now a week later with no shipping notification, my order number returns no order results when looked up, my order history is blank, and emailing CS has been met with no response. How do you not have online ordering figured out by now?

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DIRTYYETTI - 18 d 11 h ago

1

Gamestop...It's 2017!! Enlarge your fucking images on your website to where i don't need to use a microscope when i want to see what an item looks like. This shits been like this for years and it's unacceptable. Add a magnifying glass tool to where i can drag the mouse over said item and it will show more detail. I cannot say how many countless times i have tried to look at a bundle on your website and the image is no larger than my thumbnail, my actual thumbnail. Come on, it's time to wake up and get with it.

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wantfood69 - 19 d ago

i want to get food at gamestop but they said no food for you buddy

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nick - 19 d 7 h ago

1

have been trying to get job at gamestop in derby cooneticut have been filling out the applications havent been getting any luck getting job there

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Chris - 21 d 6 h ago

0

Purchased a digital game and received the email with the download instructions however there was not a code to be found on the Gamestop site under my order history. I proceeded to call their "wonderful" customer service and was met with a representative by the name of JP. JP had a very strong foreign accent and it made it very difficult to hear him read me the long code. I requested to be transferred to someone that I could better understand and for the next 10 minutes JP told me he could not do that for me and that I had bad hearing and he couldn't understand what I was saying. Yep, JP insulted me because I couldn't understand him. I ended up having to hang up on him just so I could call back and possibly get someone I could better understand so I could get the information I needed. I am a former Gamestop employee of 4 years and never once did I or anyone in my store treat a customer in this manner. I know some store policies suck and people hate their trade in values, but this is not how you conduct business.

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Barajas E. - 21 d 19 h ago

0

Today sept 25, I went in to fully pay my pre-ordered game of Fifa18. I paid it at the Lynwood, CA location where an employee by the name of Richard helped me around 7pm. He handed me the receipt and asked me if I was going to attend the midnight release tonight so I thought about it and said yes, losing sleep of course to get my game. He gave me a receipt with a sticker to redeem it at midnight, I showed up at midnight just to see it closed with nobody there, I waited 10min to see if anyone was going and it remained closed.

That's extremely inconvenient due to the poor service and lie the employee told me, I'm not what exactly can be done but I need to speak to corporate, I ask that they email me @ (hidden) or provide the corporate email so I can contact them. I'm extremely upset and disappointed in this company's employee's.

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Frethugger - 24 d 9 h ago

Nicholasville, Ky. This store is the worse place that I have ever tried to do business. They have a bunch of kids who have no clue as yo how to treat a customer. Will never stop there again. Very rude people.

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Aaron Stpierre - 25 d ago

0

Gamestop sucks i preordered a digital download game last night on sept 20th its release date was the 22 i never got a download and instead was told the manufacturer emailed saying the digital download wasnt available u til the 25th way to be last minute and them not even do anything to reimburse or make up for the inconvenience gamestop has lost another customer this situation is bull and they shouldnt have a designated release date just to change it at literally the last minute

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Joy - 27 d 13 s ago

0

Okay I just bought a brand new PlayStation 4 and six video games for my daughter from GameStop. I was told that I could not return this PlayStation once I opened it okay fine I didn't want to return it. Well me and my daughter pull this brand new PlayStation out of the box and plug it in and it does not work! Fresh out the box the screen glitches and it has never come on. How do they expect me to return what I bought as a brand new system that never played and not get a brand new system? That is ridiculous I will be returning this machine immediately and if they do not give me a brand new PlayStation 4 I will be calling my credit card company and I'm not paying for it at all. I will be putting in a claim. So I guess I will be in the free PlayStation 4 if they do not want to return it I will not be paying for it.

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anonymous - 27 d 8 h ago

0

Game stop policies are not written in stone. My son who is under the spectrum took $166 of his own but was meant to be for something much more important and purchased a new game. I tried returning it, explaining it to the mgr. and he refused to give my money back. Policy or no policy, when a person who is disabled does this without his parents permission they should give back the money. Shame on you in behalf of people with disabilities.

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Anonymous - 34 d 9 h ago

This may be supid

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M. Cartagena - 35 d 8 h ago

0

I have been arguing with GameStop customer service for a whole damn week. I ordered Destiny 2 collectors edition and decided I wanted to change my payment method to a personal bank card and since then I've been going through such an ordeal. They kept sending me emails saying my card was declined, in which I would call them and conference in my bank to verify the money was in fact in my account and then they would resubmit the request for payment over and over and say it was a problem with the bank. I decided to then use another personal bank card from a completely different bank and went through the same thing all over again. I spoke with a supervisor last night whom we agreed maybe we should get a Pre-Paid debit card and call back. Now I'm being told that the payment from my last bank card was actually working, so I decided to log onto my bank and see for myself and saw that it was resubmitted without my permission as I was on the phone with the representative. I feel like I'm being jerked around and lied to and NO ONE at this company is trying to rectify this situation. I tried to call cooperate but guess what the number above is a hoaxed because it connects you to the same customer service 1-(hidden) number and then you're told that there is no cooperate number. Unbelievable!!

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Disgusted.Customer - 35 d 8 h ago

0

(space.bar.is.broken...please.excuse.how.I.must.write.this)I.went.into.Gamestop.today.in.West.Columbia.SC.to.trade.in.some.of.my.sons.old.xbox360.games..(.that.may.not.have.been.in.the.best.condition)Only.t.have.the.sales.attendant.make.snude.rude.tottally.uncalled.for.comments.about.how.my.son.doesnt.have.his.priorities.in.the.right.place....After.the.first.comment.I.thought.that.maybe.I.had.heard.wrong.or.took.it.the.wrong.way...He.went.on.saying.how.he.couldnt.belive.how.some.people.are.so.careless.and.actually.bring.in.games.to.trade.looking.like.mine.did!!(The.games.were.really.not.in.that.bad.of.shape...they.still.work.just.fine)Then.I.handed.him.2.nice.big.cellphones.and.he.blurts.out....WE.DONT.TAKE.PHONES.THAT.OLD.MAAM.and.looks.at.me.like.I.have.7.heads!!Totally.unproffesional

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