I contacted GEICO customer service to inquire about ways to decrease my bi-annual payment. Before I could finish my conversation the rude, unprofessional representative came back to the telephone and found that she had to increase by bill on my next payment schedule by
$76.00. So you could say that that telephone inquiry cost me an additional $76.00 dollars. When I asked to speak with a supervisor, of course there was no one available. When I threaten to go to BBB and contact my lawyer, some one posing as a supervisor came on the line and in a most hostile tone told me that he would find a way to increase my policy even more, I assume because I was "bothering" them. This individual refused to give me the name of the CEO/COO , telephone number and address. I do not want some "lower" tier customer service rep.contacting me!!!
The following are the dates that conversations had been made with Geico employees and customer.
* 2/13/15 Spoke to someone for an extension of pmt to be made on 2/25. Was told that I had to call in and make pmt because we were no longer on automatic debit. After this pmt is made I can call back in and be put on auto pay
*2/22 Husband called in and spoke to someone. Letting them know that he gets paid on the 27th and to auto take out pmt on the 27th of February. Geico customer svc rep said this was okay, we would not be cancelled and did not notate the account.
* 2/26/15- 300.70 is automatically debited causing our account to overdraw. Call in and spoke to Zachary Barnes then to his supervisor Elizabeth Crabtree. We are on a 4 way with both myself and my husband and the Geico workers. We are told that our account can not be refunded and that Geico will not pay our overdraft fees.
Therefore we will be cancelling our service. We have been customers of Geico for 7 years and this one time we ask for our account fees to be taken care of because of Geico's error and we are just simply told no we can't do that. I live an hour away from home we have 6 kids and no extra money to play around with . We are two hardworking individuals. I do not get paid until tomorrow and I need gas to get home. I do not appreciate the fact that Geico has such little empathy towards their customers. I will be switching if no one can call an have this resolved!!!!
I will also write a letter to Tony Nicely the CEO and the COO Bill Roberts about this!
Geico recommended me to take my vehicle to mileone collision ctr in beltsville and I have never dealt with a group of rude people starting with the director of all mileone bodyshop.
I do not recommend mileone for anyone and if geico is smart they will discontinue taking cars to their body shops
Geico needs to put policies in place for UBER drivers in Arizona. Please write policies for us here. We are driving anyway and I would like to know that by making a little extra money on the side I won't get my insurance canceled.Please Help Us.
I couldn't agree more with the HORRIBLE reviews below. I just spent day #3 on the phone with Geico "customer service" and was told there are no supervisors in today. I need to wait until tomorrow for a call back from one. Told her no thanks, you just lost a customer of 5+ years!!!!!!!
They cover for eachother,im tired of this shit geico needs to be reported to fox news
Geico is full of it I wouldn't recommend them to any one and I would suggest that if anyone is insured with them to cancel now. They do not consider their customers and even when their system is down, they do not care and still place blame on you. Geico is a company the is very hypocritical, they sale you on one thing and then condemn you on it later.
I agree, going though with them now
To All GEICO customers - be careful when you hit that age that tells them you are now a RISK - after 20+ Years with GEICO and a very clean record - They uped my premium - I`m tired of arguing with these individules to keep my rate low - have done everything I had been told that will keep my premium down - I did find a large insurance company that I really did save over 20% from GEICO`s - I wish now I would have left GEICO 10 - 15 years ago - they don`t care - after all, I`m just one Ex-Customer (Who cares) - I bet they will not allow this on the internet
Whoa! I've loved Geico. Now I'm mad as hell. I've been with you for years so when I bought a house I signed on with your sister corp, HOMESITE. what a rip off!!! I had a fire last year. Your agent approved all work. Now Homesite is cancelling my policy because... the payout exceeded your guidelines. You cannot run an insurance company this way - taking people's money then when the incident happens cancelling the policy after payout! Please help me! I called HOMESITE and got a run around. I need to talk to a decision maker who won't be a broken record.
Nice to read all these wonderful comments about Geico, so proud they have been serving the military community for 75 years. I guess they screwed them over so bad the military community went to USAA and now Geico has to screw over the civilian population. We have Geico and a 5 month old vehicle that was totaled out in an accident that was deemed 100% resposible by the other driver (they have Allstate). So Geico is going to recoup all cost from Allstate and they are stoll low balling us by about 5000 dollars. I gues hump day refers to the screwing your gonna get from Geico. They said we are getting 24500 not a penny more, the dealership we bought our 2014 from has a similar vehicle with 13K more miles then ours listed for 28,900.
The agent told me to negoitiate with the dealership to get the vehicle down to 24,500. Now thats customer service!
Geico is not a professional nor reliable company. If you are not insured with them they will not assist you in the correct way. DO NOT GET GEICO INSURANCE.
I agree I'm an so sick of these people I have been fighting with them for 3 months someone tells u one thing them someone changes it... I'm am going to court over them for the stress that they are putting me though all they want to do is keep taking money out of your bank account no matter what they are no good an I would not recommend to anyone.. As soon as I can change insurance company's I will throw these people to the curb... I have had insurance company's since I have been old enough to drive an they are the worse company I have ever dealt with.... They SUCK!!!
Oh my. I have been side swipe by a gieco client and the rep I spoke to Garrett Strickland sucks. I gave him 2 copies of my report and he still doesn't think his client is at fault!!!! She made an illegal right turn and hits me . are u freaking killing me... Stupid people.
Geico sucks and does nothing to help you in your time of need they are the worst thing in the world as far as insurance company go and I will be taking it to court
The commercial where the zoo visitors tease and taunt the camels is disgusting. I would not buy insurance from Geico because of that tasteless add. Why anyone would think it's funny to tease an animal is beyond me. Don't you have any creative ideas? Hump Day???? How cliche' is that? I would not go to a zoo where they allowed people to yell and tease an animal. Pisses me off every time it comes on the television.
If I see youre push it ad one more time I think I'll puke. I'm sick and tired of you humiliating the white male. don't forget we're the ones that pay the bills in this country.
Hi, I have a complaint re how Geico Florida is handling the Geico Claim# 0048730320101179
I'd like someone at Geico to call me or please provide a phone number for me to call and explain further.
GEICO WONT CALL YOU, THEY ARE IN THE BUSINESS OF STEALING YOUR $$$ NOT HELPING YOU. GET RID OF GEICO AND SPEND YOUR $$ MORE WISELY. YOU'LL GET THE RUN AROUND AND NO ONE FROM GEICO WILL EVER GIVE A CRAP ABOUT YOU. CUT YOUR LOSSES AND MOVE ON. I DID. AND I'M BETTER FOR IT. THEIR THREATS JUST SHOW HOW HARD UP THEY ARE FOR $$ IN THE FIRST PLACE. I read more complaints on their service than good. you'd think they would take this in to consideration on how baddly they business is than actually doing anything to improve their service and not continue to loose the customers they did have in the first place.
Amen, GEICO is screwing me over at the moment. This is a bunch of thieving liars that deserves to go out of business.
Hello from Pittsburgh, Pa
Good luck Ray cause im sitting with a dodge ram 1500 that was in an accident. They picked it up in Aug and I still do not have my truck. Geico said it's not on them.
ihave to Geico auto insurance policies. Geico called me and said I needed to cancel one state policy and put the vehicle on the other state policy and then they reported to that state where we cancelled coverage that I had no insurance on the vehicle so that state suspended my drivers license. It has been 30 days since I have been trying to fix this and I am driving on a suspended license and my daughter is driving with expired plates. I cannot get anybody to fix this for me. I am done with geico after almost 20 years never a claim and this is how they treat me. And it is all their fault they told me to do the wrong thing and got me in trouble.
I was hit by a Geico insured driver and they refuse to fix my car to it's condition prior to the accident. It is a hard top convertible and they are trying to say the top was broke before the accident. A complete lie, I never had one bit of a problem with that car ever. If your having trouble file complaints with your insurance commissioner eventually the will have to do something with this unethical company.
take them to Small Claims court. The same thing happened to me and I filed suit for diminished value. The were forced to pay me $4987.56
I suggest nationwide insurance to all of u I left Geico for nationwide shortly after my car was hit nationwide sent their adjuster right away in three days i had my check from nationwide which more than covered my damages to them we are human so all of u try nationwide auto ins.