Geico is incompetent and there customer service people have no phone skills. I wouldn't recommend this insurance company to my enemy! You try to cancel your service and they put you on hold foran hour. You ask to speak to a supervisor and you get the run around. Then supervisor hangs up on customer. All together almost 5 hours to get nothing accomplished. Geico owes us almost 1200 and that's why they give the run around because they lack common sense on there end. I'll be sure to put this out on Facebook twitter snap chat and anywhere else I can. The ignorance of this company. Pathetic
GEICO insurance representatives I was denied assistance from one of your agents_claiming SHE Laurie is GEICO but this an insurance company based on fact not personal know and say without getting both side of accident___not just the police report cause I wasn't asked any question other than did I have insurance. I (Glenda b Coleman) no pictures taken of the accident_ the car and truck had to be moved before the police got to the scene.I was ine got hit by the not the other way around. I was denied assistance from GEICO representative and I'm in the right. That other person involved didn't pay for my car that's not running because of the truck accident the hit me so hard. I will appreciated it if ya'll will review my accident and if necessary send someone who can see the real truth and let me have a chance to present by side of the accident and possible a few witnesses. I'm asking for a chance to get my compensation. I know GEICO is a good insurance company and it the company will reward what's. Right and let the truth speak for itself. My. Address is 871 motsie rd. Apt f_133 been Biloxi, ms. 39532 phone number 228_424_4360 or 228_235_8352 my daughter Nabo_228_326_4606 please review the accident that happened on may 19,2017 biloxi ms. Police report of the accident has to mistaken. Your understanding consideration will be mist appreciated thank u for your time . I will appeal the decision that was told to be by phone. Sincerely, glenda
After receiving a letter stating I was to be cancelled on June 12th, 2017, I called, my husband called another day, we were told that all that needed to happen was for him to turn in his license. We did, and got a notarized letter stating as much. I called on Thursday, June 8th... I asked what I needed to do, I was told email the letter, so I did. I did not hear anything on that Friday, on Monday June 12th, I called to find out what was going on only to be told "too bad" you are still being cancelled.. this after being reassured that we were NOT going to be. Not only was I cancelled, GEICO put cancelled on my insurance that day!! Even though I was not cancelled Until midnight that night, technically June 13th. This cost me hundreds to get another insurance company because it looked like I had a lapse in coverage, when I did NOT! This was not fair nor right. Cancel me fine, but I should NOT of been told not to worry, and just do this and all is good.. and definitely should not of had to deal with the lapse of coverage when I did not have one. My husband has had a stroke and is disabled and can not drive.. this experience was awful!
Same sort of thing happened to me. They need to be sued for fraud!
I have had Geico for the past 4 years paid my monthly payment on time never late! On May 10th I had an accident with my new car and it wasn't my fault. The truck driver never secured his load. A Big Metal Object flew out of the truck and hit my car. I had to run it over because I had no other choice it happened on a major highway. The trucker kept on going but a State Trooper saw everything ran after him. The truck driver got cited and blamed for the accident, but GEICO refuse to cover my medical bills although I have full coverage! GEICO does not care about its customers! GEICO only cares about the money! GEICO refuses to cover my medical bills and the accident wasn't my fault, imagine if it was my fault then they would not fix my car they are NO GOOD! Nationwide, Liberty Mutual and State Farm insurance are 200% better insurance company then GEICO will ever be!
9 days after my accident still no adjuster so i can get my car fixed case manager stacy shepherd is a liar
This is Dwayne Tyree I have had Geico for 4 years paid my payment on time I had a emergency in Florida I live in Indiana while in Florida someone hit us I can not drve my car this was on the 13 of june it is now the 21st still can't get my car fixed to go back to Indiana the case manager has done nothing but lie to us she said she would call us back she never does when we do get to talk to her she says one thing and does another she just flat out lies to us my advises is do not use geico ther are liars they conduct business in a poorly manner the bottom note is geico sucks and they will rip you off
Just got off the phone with Sarah Price she can't help with any thing
Don't know why she has my name just more smoke from GEICO
ONE LIE AFTER ANOTHER
Ever notice GEICO will not respond ?///
Sarah Price senior complaint Analyst , do you still work there or is this just another smoke
Screen from Geico, have tried to call you ,e-mail , you don't bother to answer , maybe your too
busy , or not really working at Geico or just don't care ???????????????
GEICO miss led me ,looking for a more reliable insurance company
Hello my name is Linda Miller .My policy number is 43331-91-37-2501288. Vin 1NXBR12EXYZ303932
2000 Toyota Corolla. I was involved in an accident Tuesday May 30th at 3:30 p.m. The other driver was cited for carless driving. I wss taken to Doctors Hospital emergency room for extream back and hip pain. It has truly been a week from hell. My agent Jake Adams has not done one thing for me. At first he answered his phone.He will not respond to anything. I requested to speak with his supervisor and he. Did call me much to not be of any help to me whatever. He told me since I'm having surgery anyway that I did not need a car there's where hes wrong im having major surgery next week and i need some answers right away. I am in a tremendous amount of pain. I will be seeking the advice of a cival attorney tomorrow June 10.I. Am 70 years old I did not ask for the other person to run a red light and turn in front of me.she was sighted for careless driving.My agent has done nothing for me. 941-544-230. Also i am not allowed to speak with anyone except Jake Adams
Sounds like the lady who is my agent , were do they get off saying stupid things to paying customers
My adjuster said maybe you wife should pay more attention when she's driving???WHAT ARE YOU KIDDING ME......
Just got off the phone with Geico, I don't think anybody works there they are all away from there desk
Did however reach someone that had no experience there who ran me around for about a half hour with
Very little help, said someone will contact me later today but it's Friday so if not it will be Monday it was only
11:45 am and they were supposed to call me yesterday but they didn't, this company is such a scam
BUYER BE WARY REALLY WARY , there is no accountability whatsoever with Geico,no one oversees what
They are doing, they make it up as they go, drop Geico shop somewhere else.....
I thought if I am in an accident because someone runs a stop sign and gets the ticket they should be 100% at fault and you will not be effected by your Ins. Company. WRONG!!!!! The GEICO agent in Houston Tx. told me I am 15% at fault because I could have avoided the accident. UHH WOW. How in the heck can they know if it could of ben avoided? Such Bull!!! Sure enough my insurance went up 15% and will be penalized for 3 years.
FOR WHAT ITS WORTH I CANCELED GEICO AND I WILL FILE A CLAIM WITH THE BBB
AND I WILL BE GETTING A DASH CAM
Geico has cancelled my home owners insurance with no notice when they were paid 100% in full for the year. I have been lied to, deceived, hung up on, left on hold for hours and completely disrespected as a human being by Geico. The executives hide behind low level employees that have no understanding or power to do anything. What a poor company,
Trying to reach out to some one in charge but to no available
They have a bad way to settle claim ,l should have hired an
Attorney, maybe out come would have been fair
They said my wife should pay more attention
Houston TX - Wed June 7th approx. 4:45 PM - Geico vehicle with LP JLV3990 was seen driving erratically on Sam Houston Toll Road Southbound. Speed limit is 65 mph and driver was changing lanes and speeding through traffic. Worst part was driver had his cell phone in his hand and seemed to be more concerned with what was on his phone then the road or those around him. Not a good look for an auto insurance company.
My name is Patricia Kruppenbacher and I have been with geico for 33 years...I received a termination letter for my umbrella policy.After speaking to someone about my long standing years of being with Geico they refused to let me speak to anyone in the corporate office...I am so disgusted with this company after being with them for 33 years and this is how I am treated....unbelievable.I would like a call back from Scott Martel the director from Maryland
I had an accident on May 30th, with a reckless driver who was issued a citation, Since then, no one at Geico has been able to handle my claim properly, I am right now on my third adjuster hoping that this one, is going to give me a final answer. I was trying to get the phone number of anyone at the corporate office but there is not any number or name, I just google and find out that Mr. Tony Nicely is the chairman and CEO and I am ready to contact him directly if I could to let him know how incompetent his employees are. If anyone has a direct phone number please let me know. Or has been successful contacting the president of this company? Thanks
Its going on 2 weeks...The other party was at fault. In which they also have Geico as their insurance provider. My truck is in the impound. I make my money with my truck. I am stuck here waiting on the insurance adjuster to call me back on getting a rental or some type of transportation....My customers call and text daily, and I have to somehow make it to my doctors appointments.....Ive called Geico time and time again, no one is responding.....One time I got hung up on..Then when I did get in touch with the insurance adjuster she asked me for my claim number then said she would call me back because the systems were down... I feel like Im getting the run around....I'm Having to borrow money and have ran out of resources....I didn't asked to be hit, and I think that my insurance should know that I am really hurting here and should care more, seeing that they have years of payments from me. What can you do? When I call corporate they send you to the same people.
I will never recommend Geico to anyone...This is very bad business..
I am going through the the same thing. I use my vehicle to work therefore paying a hefty amount for commercial insurance. Someone hit me over a month ago and the lack of communication throughout this process has been the worse. It is so disappointing to know that the high cost of coverage has left me out of work, borrowing money, and out of resources because no one follows up.
Horrible is an understatement. Canceled all 7 cars covered by GEICO. My claim could not have been simpler and I as most cannot get a return phone call. People DO NOT expect anything from anyone at the organization, it is a cultural problem within. No one cares and it is accepted, probably expected.
Wow!! I am experiencing the exact same thing. I have lost count regarding the number of phone calls and people that I have spoken with trying to get an update on when I can expect my settlement. There doesn't appear to be a way to escalate the issue. Every person I call starts with "my goal is to provide you with excellent service" Haven't experienced that yet!!