First, I made a payment two days late, out of my account, and they said since one payment was returned our policy was in cancelation even though they still received their payment. The supervisor said there was nothing they could do to change that, and that we had to pay 20 dollars more for a return. Then the next payment comes and they take the payment out of the wrong account (my account), keep in mind our automatic payments have never come out of this account. Then I get an email that our policy has been cancelled. I called and talk to a supervisor, who said that they were really sorry but we need to pay 200.00 to restart our policy and pay 30 more each payment. I said this was there fault and we wanted the policy turned back on to the way it was. She said sorry and wanted to know if we wanted to pay with debit or credit. They were unable to produce a recording of my conversation prior to verify if in fact the right account was verified. She also said that they always verify accounts. I told her our automatic payments have always come out of my husbands account not mine. It interesting that they say this "call is being record" but they magically cant find this one. Also they had no notes saying I wanted to change our automatic payments. So they just said sorry about the mix up and we would like to get your policy restarted. This is such poor customer care. When I asked them to speak to someone higher up, she told me she was the highest person and there was nothing she could do.
If your ever have an issue with your policy good luck with that.The Reps are rude and the supervisors TROY FAIRING IS EVEN A BIGGER HEADACHE TO DEAL WITH.If that's who you consider a great customer service Rep or supervisor to handle concerns or compliants then your ratings will decrease at an alarming rate. This guy refused to help me in any way because you allowed someone else to access my account and change without authorization. Find another company before going to them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Another thing that gets me about Geico in Florida is they say they are a no fault state so they young lady that hit my sons car and totaled it only had a $10,000 policy and no medical coverage. Well they are telling me that this $10,000 has to be divided amongst all of the cars as well as the fence that my sons car ended up in when she hit him. I am not sure how they think that 3 cars and a fence can all come out of one $10,000 policy especially when my sons car the adjuster told him was worth $8200 and the car was totaled. The car had a lien on it through the bank so it had to be paid off and he had to get another car and start over again with payments. This is very unfair. The lady that hit him and he both had Geico Insurance. The company is a ripoff.
I am not very happy with the Geico office located in Florida. My son had an accident back in June of this year and they are still slow paying the payment reimbursement for his car. The lady that hit him had Geico as well so instead of billing her policy they billed his policy and started taking out deductibles and rental cars, storage fees and so forth. I am very frustrated and when you call they seem to pass the buck from one person to another.
Terrible service. My daughter switched from State Farm to Geico because was cheaper then received notice from her bank stating overdraft because Geico took more than they quoted her for a 6 month policy. She called and complained but could not get through to a manager to correct so she will cancel with Geico and go back to State Farm who seem to be much easier to work with and can actually go to an office and speak to an agent. Will never recommend Geico to anyone. Just one pain in the ass and not worth the trouble. Just got the run around and no satisfaction from anyone.
Worst insurance company , spend billions screwing there customers.the have been screwing the arx body shops for years .those hard working men and we on fixing the cars have not had a raise since 2006 .the cut the labor times and blame the shop when they can't fix the cars with the junk yard parts because they are worse.i just learned all this after having my car repaired at a arx shop because the used door had so much damage that had to be fixed just so they could put it on my car.i have been back several times but the blame the shop so they don't care what they do to your car.its not the shops fault it's the writers because they say what goes on the car.So get geico with the billion dollar stupid commercials and the lack of respect to the policy holders warren buffet is a crook and the people working for them in the jacksonville florida area really are the worst.get another insurance ASAP !
I am a car insurance holder but will be lookingffor another company if it takes a year. Jerry Norman Tampa Florida
runaround God I hate Insurance companies. Screw the public and lawmakers are in bed with them. really sucks sucks sucks
Geico appears to have an internal policy to store policy payments received by check so that they appear lost by the postal service which is what they tell their policy holders. They then have a dishonest employee secure a credit card payment from the customer.. then miraculously the "lost" check is delivered and Geico course cashes it thus receiving payment twice for the one single policy. If the customer happens to notice, then they will agree to give them back one of the payments, the one made by check so that they, Geico can keep the money for another 7 -10 days as a float... If we did that it would be called stealing. When Geico does it, its policy, its normal operating procedure, it is who they are. If you cant trust them when establishing or renewing a policy to treat you fairly and honestly, how could you hope to trust them if you ever had a claim. My next message is to the US Attorney's office.
I was hit by a Geico insured driver and they refuse to fix my car to it's condition prior to the accident. It is a hard top convertible and they are trying to say the top was broke before the accident. A complete lie, I never had one bit of a problem with that car ever. If your having trouble file complaints with your insurance commissioner eventually the will have to do something with this unethical company.
I have had nothing but trouble with Geico since my car accident, not my fault, 3 weeks ago. From not towing my car when they were supposed to to rude supervisors who obviously could care less about their customers. I am so upset right now after being hung up on by a supervisor. This is the way they conduct themselves. Awful experience, awful company....
geico insurance commercials on tv are exceedingly annoying and stupid
GEICO FAILED TO REMIT MY NEW POLICY TO NEW YORK STATE DMV ,THEREFORE HAVING MY COMMERCIAL LICENSE SUSPENDED FROM JAN 3 2014 TO CURRENT. WHEN
I CALLED AND SPOKE TO RACHEL IN THE BUFFALO OFFICE SHE TRIED EVERY EXCUSE IN THE BOOK TO DEFEND GEICO ,EVEN TO GO AS FAR AS MENTION MY PAST CARS
WHICH ALL WERE PAID OFF AND IMPLY I HAD A SUSPENDED LICENSE IN THE PAST.
I have been a loyal customer for many years now. However, in all honesty, I'm looking around to make a change, ASAP.
The fact that you think PIG commercials are funny or even the slightest bit amusing, is really sad. Almost everyone I know has said they hit the MUTE button whenever your commercials are shown.
A pig is a barnyard animal. It does not speak words and wallows in its own pig shit all day. Enough with the screaming pig, enough with the offensive appearance of a pig groping a young woman on a water jet is Pretty sad, .pretty sad. This is the best you can do to sell your insurance? Is this entertaining? NO, maybe it appeals to the uneducated or unrefined folks who purchase your services. But any slight hint of enticing ANYONE to become a member has gone right out the window. Too bad, there really was a time when crude and disgusting wasn't part of your ads.
All State actually LOWERS the fee at each term, while poor Geico still continues to increase the rates. The world is changing, but sadly idiots are in charge of Geico now.
Please get rid of the offensive pig and try to make a scintilla of an effort to appear to be professional.
Six years ago, my car was in a terrible accident! I will never forget it: the debris in the road, the crushed glass everywhere, the skinned arm of a friend who had their hand out the window. What I will most remember, though, is how Geico treated me in spite of two unfortunate facts:
1. The driver was an uninsured acquaintance.
2. This acquaintance didn't have a driver's license.
I know. What idiot would let someone drive his car without a license, right? I didn't know. Apparently, he had been borrowing and driving friends cars without out a legal drivers license for years. When a guy is 23 years old, you don't typically ask if they have a license. We don't speak anymore.
When it happened, I was absolutely sure that I wasn't going to get any help from Geico. I definitely breached contract, leaving them under no obligation to pay me anything for my wrecked car. When I called and pleaded my case, saying that I had no idea, Geico did the unthinkable. The man in charge of Geico in our district went to my lender, wrote a check, and covered all my payments left on the car! Not only that but I got another $600 towards another vehicle! It doesn't sound like much, but when a company owes you nothing, THAT is a big deal! I will never forget it.
They must have decided that screwing the public leads to a more profitable bottom line.
My new vehicle was damaged by a GEICO insured driver. GEICO has accepted full responsibility to repair my vehicle sounds good? However they will only use cheap imitation parts and not the real parts. They claim that the parts are as good as... How do I know that? Why does GEICO support a foreign government. Every single parts supplier GEICO uses is located in China? Why aren't sheet steel parts made in America? Americans are out of work, Americans can no longer feed their families, they have become homeless, but GEICO will continue to keep Chinese workers employed. Before you listen to that freaking Gecko, ask yourself...do you really wish to do business with a company that has turned its' back on the American worker?
Geico is the worse company ever we started a policy and the same day we got into accident and we had emails with time stamps and they wont cover my vehicle I would not recommend Geico to anyone this has been the worse experience ever they don't look after the military they have taken 2 weeks to decide if they were going to cover us they are a joke we are going to cnn to do a story and have them blacklisted from the military now we are trying to cancel our policy and get our money back and they keep putting us on hold so before don't go to geico
I agree the majority of commercials are pathetic at best, and I'm tired of seeing the gekko,. HOWEVER, I've got to say I absolutely love the Camel on Hump Day! It's got to be about the best commercial I've ever seen; even better than the Traveler's Insurance little white dog worrying about his bone. The camel gives me such a smile and a laugh that I have actually watched a bunch of commercials through a couple of times, hoping the camel will come on again. This one is attention-getting, witty, charming; truly humorous. The camel is a real character, as if from a book.
I have a terrible sense of humor. Could I help write commercials with the other douchebags you hired? @GEICO
@GEICO who's considered at fault when there's a collision with a .....tree?
@geico advertises a lot on the beach in gulf shores. Car insurance is literally the last thing on my mind right now
Me too! "@Cory4ou: I can't wait for that stupid @Geico lizard to die."
I can't wait for that stupid @Geico lizard to die.