I been Geico customer over 5 years and I thought that are so good until now. I had an accident from rear end and based on two people talked, Angela Davis who is claim adjuster ( not very professional ) call me and told me, its my fault. I asked her how did you made an decision. She has no answer for me Than I asked to get me her manager, she refused to transfer or gave me her manager's name and phone number. Next day I called the hot line to get her manager's name and person who I talked to, she gave person name as adam's as her manager so I left at least 4 message and still not get called. so I called again the claim hotline and finally I got her correct manager's name which Armando, I left a message and he never called me for 3 days until today and he has no answer how Angela made decision. I don't believe its getting my fault person who hit from back. I am getting lawyer for this transaction and I have all recording calls when I left message and talked to them. I am also complaining to Insurance Illinois of commissioner. I gave Geico at least 1o business and what a unprofessional people working in Geico. loosing a customer with bad reputation is not good over one claim but that's their call.
Giico is below awful. All they care about is the money
They lie,schem, cheat. If I could get 10 people to sign a competition then we could take them like in a silver a silver suit guess we can't all I need is 10 people to draw up a petition against Geico because they are crooked Liars conniving low down and dirty
The worst ever.geico took off comp n collision without our permission on two new vehicle and now we are supposed to pay out of pocket(hidden)
Just dealt with Geico Umbrella Policy department supervisor. Looking for reason our premium went up 37% with no changes in the underlying policy coverages. I spend $7500 per year in four different policies (auto, boats, home, umbrella) and now I have to go shopping for better pricing after 8 years of business in which we have always been satisfied. This must be a corporate change in culture. I am sure there are plenty of other firms that want my premiums.
I have been with Geico for over 20 years and I never had a problem with their Customer service or their policy I always recommended Geico to all my friends and family, Wow but today 07/12/2018 I had to worst experience with their customer service rep her name was Merrideth and was very rude honest I never had anyone at Geico speak to me as if I was garbage, then after going back and forth I told her that I need to speak to her supervisor because I was getting anywhere with her and I couldn't take on her attitude anymore, So her supervisor came on the phone, I swear to God the supervisor was just as bad or worst than her her name was Erica, they start speaking to you as if you are stupid and they don't listen, I'm thinking about taking my 6 Cars and my motor cycle to another Insurance and I will tell everyone that I know who has Geico to do the same unless I get a call from Corporate. This was the worst experience I ever had from Geico, I always had very good things to say, maybe they need to train their customer service people all over again.
I am extremely frustrated with your claims department. My husband and I filed a claim on his car back on June 13, 2018, as we had a hit and run on his parked car. Our adjuster named Karly was extremely helpful and recorded our story and she had sent an adjuster out to see car and they approved the claim. We have the car in the body shop and then we don't hear back from anyone. We are in week 3 with our car being in shop and then we received a call from claims dept saying that we have a new adjuster as to Karly is no longer their and we have to repeat our whole process. We are now getting harassed as to us lying about what had happened and no one is contacting us on updates on our claim. We've spoke to our new adjuster Kevin and his staff Kathleen which I refuse to speak to because she was extremely rude. I don't understand this process and what is going on. They don't have our original recorded conversation on file and this is not okay. I need someone to please contact me that's at a management level. Our claim # (hidden)101025. My number is (hidden). Thank you!
claim # (hidden)101032
Geico insured driver hit a parked vehicle causing major damage - and almost killing me - as I was standing next to the car - driver was speeding in a 25 mph zone - Geico refused to take the blame and pay for any damages. Geico did not investigate the accident and just came to the conclusion. Very poor company in handling claims.
I filed a claim with Geico on July 10, 2016 and the adjuster said the motorcycle was a total loss and sent it to salvage. After two months passed and nothing was paid and numerous calls I found out it had never went further then the adjuster, who, upon contacting him said he was waiting on the mileage, he was the last person to see the motorcycle and was told the mileage could be obtained 5 miles down the road from the harley davidson dealer because it had just been worked on.
Once I dug up the information for him I figured it would get processed, but after another two months passed I heard nothing. After multiple calls to Geico and HDFS, Geico claimed it was a problem with HDFS that was causing the delay.
Meanwhile, the aftermarket product insurance that I took out in the amount of $3500 and provided receipts for, was paid by Geico in the amount of $980 out of over $4000 in receipts. I complained to the adjuster who told me it was paid on the added value those parts gave to the motorcycle, when it clearly states it is suppose to be paid at todays cash value. After filing complaints with BBB and Consumer affairs, the adjuster called and sent me another check for $1500.00 This was intentional deceit and theft. Meanwhile still nothing paid on my motorcycle as HDFS continued to ruin my credit with missed payments and both companies were told that I could not make payments because I had to stop working to take care of my wife that suffered a TBI in the accident. Geico sent me paperwork for a total loss on the bike and seeing that I did not agree I never signed anything. In February 2017, I was informed by HDFS that Geico finally sent in a payment. Of course not in full and of course HDFS kept ruining my credit. The GAP coverage company AHIS that never contacted me once after GEICO made a payment finally paid most of the rest of it in JULY 2017 (13) months. After further investigation I found out that HDFS had released the title to Geico in Februry and GEICO had sold the motorcycle to someone else and it was involved in another accident in April 2017. No one informed me of a thing. HDFS released the title and continued to ruin my credit by reporting the payments late on a title loan with no title. Geico at no point in time ask me, informed me, or anything else on the status of the motorcycle after I did not sign off on the paperwork. It was just sold as if I did not matter the least bit and I never received as much as a I'am sorry from Geico. Due to their poor customer service and theft of my motorcycle my credit score was ruined to the point that it went from 780 to the low 500s to the point that I could not even refinance my home that had $100,000 in equity, which I needed to keep my other bills current and take care of my family. Geico intentionally underpaid the coverage I had, ruined my credit by their lack of customer service and has done absolutely nothing to correct what they did. Currently I haved turned it over to an attorney.
What a rip off company. All the documentation is available to anyone upon request.
Reason of review: total rip off.
Preferred solution: credit recovery paid for by GEICO, 80000 in damages to my credit score now 523.
FRAUDRIP OFF INSURANCEGEICO SUCKS
Fab insurance! Just dont ever get in a wreck. :0
You WILL be scewed.
Terrible! I entered July instead of June on bill pay for my 6 month premium renewal so it was cancelled and when I called to correct my error my renewal rate was raised over $1,000.00 for the six month period. Predatory practice.
Shame on you. I have had coverage with Geico for 20 years.
Geico has got to be the worst insurance company ever. We were involved in a 3 car rear end accident which their client was at fault. That has been a month ago and my daughter who owns the car is still getting the run around from them. They keep giving excuses every time she calls.
I would not go with Geico no matter how desperate you are for insurance. It seems like they don't want to pay claims even if there client is at fault.
One person out of the accident went to the er which was myself and now am afraid of getting bills since they are dragging their feet on this claim.
Geico sucks and I mean that in the literal term. SUCKS !!!
Was hit by a Geico insured ,she had suspended drivers license,also she lied on crash report about her being in parking space she was backing up and hit me I was out and wait ing for her to move she backed instead and hit me Geico told me that I must have been on cell or distracted that I would have avoided the crash so that they only owe half when I said that their driver was suspended they said ,suspended and lied on report doesn't make her a bad person and I should have avoided the crash ,that they take her word over the officer ,no rental ,and this happened on 6/4/18 today is 6/28/18 o and there is a video from Walmart security shows her backing,hit me and parking but Geico adjuster Stephanie Murray said I could have been distracted so it stands I will keep posting every place I can til some one honest answers me
You also need a lawyer.
I have been calling your claims department for weeks now trying to reach Kristen roberts superviser of the claims department I've left several messages for her she has yet to returned any of my phone calls my suv had been crashed by one of your drivers and they want to make me take 50 percent at fault and we were hit in the rear
You need a lawyer.
Hello. Did Geico send an update regarding their new policy for payments? If so, when? We were told there was a problem with our policy after being in a no-fault accident.
Thank you in advance for your responses.
GEICO never ceases to remind me of the trickery and slight of hand tactics devised by your company to mislead and misinform clients to gain new accounts, It's simple deception that was also used to entice me to switch under the guise of saving money. The first one was used was when your representative assured me that after careful and a thorough research of my records (diving as well as accident ) that my policy would be $72.65 per month and include comprehension coverage as well as rental car and towing. It was all a lie, he knew it and for sure GEICO was aware as well. A week or so later, I received a letter from GEICO stating that upon further discovery, they would be dropping the comprehension, the rental car coverage a the roadside assistance. Rest assured GEICO that not only am I filing an anti trust complaint but posting it to Facebook, Linkend, Twitter\ and Snapchat for my thousands of follower to re post. I'll also send it to Warren Buffet Kwame Osei Moyo
Guess must be policy to never answer a phone. They will eventually go out of business but someone needs to hold employees accountable. I am not your insured never would I be but my kid needs this fixed but we cannot get a person to fix it.
Worst insurance company ever took from 4/30 to 6/20 to fix my 18 year olds car. Adjuster ignores calls. They kept playing games with parts per the body shop then charged my child $344 for her rental she never even had entire time her car was in shop. Biggest joke I've seen.
I cannot in good conscience support your products as long as you are supporting Fox news. I personally feel that Fox news is a propaganda arm of this administration, which in my opinion is taking a sledgehammer to our Democracy. Sincerely, Karen Sherman
STOP ADVERTISING ON LAURA INGRAHAM'S SHOW!! I am a current customer of Geico and I demand to speak to the Marketing Manager. I've left voice messages and haven't heard anything back.
Looking for number to reach corporate office to discuss a reimbursement concern that is outside of general customer service authority...I experienced a flat tire on a Sunday and I previously converted my policy from personal to commercial due to adding rideshare. Geico personal auto couldn't help because I no longer had a personal policy and Geico commercial was closed. I'm on a flat many miles from home and I had to secure help from the local police department which recommended I reach out to a local church...which I did...I happen to be a member of that local church which I did not want to call because...who wants to be that person to say, hey I don't have my own personal business together...I have roadside assistance but they're closed for real...
Since, I had no choice, I called a personal friend who knew another associate who normally go the route I was going...so they do assist. Now aren't I .... going to give them something for their time? And also ensure this won't happen to me again. So, I pay for a AAA membership the next day...and I'm told twice that these expenses are not eligible for reimbursement. I submitted a cash receipt for $20...because that's the gift card I was giving them. (that was denied) So I submitted the receipt for the AAA membership ...that was denied. Now, business is business. How do I receive reimbursement for the money paid out because your office was closed....
Unless you want to see your client base decline as was done to the supporters of the NRA, you should reconsider your support of Laura Ingraham on Fox News. We're watching.
So you are a loyal paying customer. And get rear ended 3 times. All of I was stopped at a light. And you get rewarded by a higher bill for other people's mistakes. How does this seam fare! Geico you really need to look at what you are doing. And your comursals should state this. The worst experience ever I will be looking elsewhere. For sure.
Used to be an Geico customer. We won't consider Geico in the future. Won't do business with a company that is subsidizing Laura Ingram's Summer Camps. Pull your adds and I may reconsider.
THERE IS A REAL AMERICAN WAITING IN LINE...PLEASE MAKE YOUR EXIT ISSUE: IMMIGRATION: PROPOSED PLAN FOR PRESIDENT DONALD TRUMP TO VIEW AND GET A BILL SIGNED: IF YOU AGREE, PLEASE COPY THIS WRITING AND CONTINUE TO POST IT. YOU CAN'T TYPE IT AS YOU WILL BE STOPPED. YOU MUST COPY AND POST. PLAN: EVERY PERSON WHO WANTS 'IMMIGRATION OF THE PEOPLE, WHO COME HERE ILLEGALLY OR WHO CANNOT CONTRIBUTE FINANCIALLY TO AMERICA, WHO ARE COMING HERE TO GET "FREE HOUSING, MEDICAL, DENTAL, FOOD, CARS AND TAKE OUR JOBS" MUST: 1. ADOPT THAT IMMIGRANT FAMILY AND THEIR MEMBERS, INCLUDING GRAND PARENTS 2. PROVIDE HOUSING, FOOD, TRANSPORTATION, CLOTHING AND A JOB FOR THEM IMMEDIATELY 3. MUST CONTINUE TO BE AN ACTIVE SPONSOR AND PAY FOR THEIR EDUCATION FROM KINDERGARTEN TO COLLEGE AND UNTIL THE 'ADOPTED' FAMILY IS FINANCIALLY SECURE. 4. THE USA GOVERNMENT WILL NOT ALLOW THEM TO COLLECT "OUR SOCIAL SECURITY" FUNDS WHICH WE, AS AMERICANS DO NOT RECEIVE ALL OF WHICH HAS BEEN TAKEN FROM OUR SALARYFOR OUR WORK. 5. THERE CANNOT BE A "TAX DEDUCTION" FOR THE SPONSOR, WHO IS REBELING AGAINST THE AMERICAN WAYS AND CUSTOMS. IF ANYONE CAN ADD TO THIS, PLEASE DO. AMERICA MUST TAKE CARE OF OUR OWN FIRST; PROVIDE HOMES FOR OUR HOMELESS EDUCATION FOR OUR POOR AND UNEDUCATED AMERICAN BORN CITIZENS FROM AMERICAN BORN PARENTS PROVIDE ENOUGH MONEY, ASSISTANCE FOR FOOD, MEDICAL, 'DENTAL' AND JOBS THAT PAY WELL ENOUGH THEY CAN ACTUALLY BECOME FINANCIALLY STABLE. THE SOCIAL SERVICES ARE NOT ALLOWED AT THIS TIME TO PROVIDE ADQUATE AMOUNT OF FOOD ALLOWANCE, UTILITY ALLOWANCE OR EVEN DENTAL FOR AMERICANS. THEY HAVE THE SYSTEM 'FIXED' TO KEEP PEOPLE BROKE. THIS PROGRAM THAT WILL CHANGE ALL . THE ERRORS IN THE SYSTEM REMEMBER IT IS WRITTEN IN THE SCRIPTURES "A COUNTRY (OR STATE) IS ONLY AS GOOD AS THE LEADER". WE ARE STILL SUFFERING FROM 'LEADERS' TRYING TO STOP THE "BEST PRESIDENT" AMERICA HAS HAD IN YEARS. A TRUE AMERICAN BORN MAN, WHO LOVES AMERICA AND THE WORLD. HE DOESN'T NEED YOUR MONEY OR TO STEAL FROM YOU, THAT IS WHY HE CAN BE JUST AND FAIR TO ALL PEOPLE. IT IS NOT THE AMERICAN CITIZENS'S PLACE TO HOUSE, FEED, CLOTHE, EDUCATE AND PAY THE WORLD POPULATION. THEY HAVE THEIR OWN GOVERNMENTS . THEY MAKE THEIR OWN CHOICES AND VOTE FOR WHO THEY FEEL IS THE BEST TO LEAD THEIR COUNTRY. EACH OF YOU WHO DISAGREE, PLEASE ADOPT A FAMILY AND ALL THEIR MEMBERS AND PAY FOR COMMIT TO TAKE THE RESPONSIBILTY TO HOUSE, CLOTHE, FEED, EDUCATE, PROVIDE TRANSPORTATION, PAY FOR THEIR MEDICAL, DENTAL AND CHILDREN BORN OF LUST. DON'T PUSH IT OFF ON MIDDLE AMERICA.WHO HAVE FAMILIES OF THEIR OWN TO SUPPORT! LET THE CLINTONS TAKE IN SEVERAL FAMILIES, NANCY PELOSI, SCHUMER AND THE DEMONCRATS WHO ARE MAKING HARD WORKING AMERICAN CITIZENS PAY THE PRICE THROUGH SOCIAL SECURITY, INSURANCE, MEDICAL, DENTAL, TAX HIKES ETC. ADOPT SEVERAL FAMILIES AND SHARE THEIR WEALTH WITH THEM UNTIL "DEATH DO THEY STOP THE SUPPORT".