I'm a new customer and let me tell you this has been a bunch of bs every since i signed up. The customer service is a frkn zero, I should of known better to sign up with an insurance company that you can't walk in to see an agent face to face. I signed up in 8/15 everything was fine at first signed up for the online payment was taken out on the 14th of every month, they took it out on the 8, caused a problem with the bank. After 6 phone calls and 30 days to be getting a refund which i haven't got. Geico has caused problems with DMV paperwork on my car, and DMV wanting to suspend my registration on my vehicle. My credit union states that I don't have insurance on my vehicle, and the credit union as the lien holder on my vehicle . Geico Sucks, and when I get my refund from Geico I'm gone! AND YEAH! I'LL BE SURE TO TELL EVERYONE IN THE AUTOMOTIVE BUSINESS I'M IN, NEVER DO ANY BUSINESS WITH GEICO EVER!
EVERYONE Should LEAVE GEICO.. first sue them...Geico has asians working for them in Cali (at least) and they descriminate...
Im being held 20% responsible for someone backing into me. Which is crazy. My car has been at the tow yard for 30 days and i cant get the adjuster to go look at the car so i can get it fixed.
Not a good way to run a company. Thinking i might have to get a lawyer
I have been with Geico since 1984. In my opinion Geico is the best Automobile Insurance Company in the world with the best customer service. I get the best service. Several years ago, a lady hit my parked car and left without leaving a note. Geico tracked her down. She happen to be a Geico customer, when she called in to file a claim, lucky for me the person recognized her description of the accident. Although, she did not tell them that she fled. They got my deductible from her. I appreciate GEICO.
Just disappointed after 9 years!!
I have been with geico for almost nine years I'm going through a claim cause someone rear ended my wife and geico is not helping us our car has been in the tow yard for 15 days now and we are renting a car out of our money because the other insurance company will not return our calls either this is unbelievable
Bad insurance company not doing what is right with their insureds. Not doing correct dates on the policies not informing their insureds about not renewing or cancellations. Refuses to provide Dept. Heads to be contacted ,overall they causes more harm to their insureds and cancel their insureds when claims are filed . They're suppose to be an insurance company but u can't file claims or they will not renew your polices.
Called on 9/09 to have my auto payment deferred to 09/25 and as usual they set me up to have that done. Well, this time the agent did not set it up correctly and of course policy my cancelled. So now that the policy cancnelled oh of course it is my fault. Now I have to give them another deposit cause my policy was cancelled and now starting all over again, and the kicker is my insurance is now higher than what it was at first.(what a rip off). I Spoke with a Manager and he was NO HELP at all, all he wanted was to collect money. The question I asked him was how is it that my insurance is higher now and nothing has changed on my vehicle, he studdered and said well these are the figures that we are coming up with, REALLY. GEICO if I did not need to have insurance right now I would drop you guys the same way you dropped my policy!!! You guys need new Customer Services Reps who can deal with the public as well and some training for your so called Supervisors.
Was involved in a fender bender in the parking lot at my job on Sept. 8, 2015. I did not had full coverage on my car but I did had ERS. The following day, I receiv d a call from my job that I violated nuclear plant rules of regulation by not having insurance on my car. I immediately called GEICO and was told by Ms. Felicia Glover that my coverage was cancelled since sept. 8, 2014. I gave Ms. Glover my policy number and behold 7 days later, they found my active policy and only want to pay what the policy states. Towing and 1 day service. Why should i have to pay for a mistake that was made by their worker? They could not find my policy in their system and I needed to wait until the underwriter dept. investigate the information. This was my only mean of transportation to and from work. I could not puck my car up from the tow yard because I couldn't verify coverage and didn't had the fund needed to pick the car up myself I lost my job and it is now sept. 28, 2015 and I still do not have no car nor did geico paid the towing services fee. Right now, I'm seeking legal help because I'm getting no answers.
(hidden)101041 claim number never received calls back from no one dealing with this claim since the 18th.
I have been with this company 20 plus years. My family members and friends were recommended by me. It saddens me, how I have been treated. I have never experience anything negative until now. No one is trying to help me.. This has been an igoing problem for awhile. I'm being punished for vandalism damages. I have been told by the dealership and repair shop, there's over $10,000 plus in damages .One of Geico supervisors and a newly assigned claims adjustor, wants me to replace 3 catalytic converter. I don't see the point in wasting money, over $2,000.00. I've been told another engine and so many other things need to replacing. The first claim adjuster left for vacation. He and the supervisor had been talking and decided car was going to be totalled. The car was assigned to another adjuster to speed up process. That same supervisor and new adjuster decided not to honor decision to to total.What am I supposed to do? I can't drive the car. Supervisor has made it clear, he is not going to total the car. Idon't know or understand his reasons for it
You can still escalate the issue or wait for the primary adjuster to come from vacation. Do you have their name or employee ID #? I'd the primary adj determined the car was totaled, they had to have researched the issue. The supervisor doesn't know shit, they never do, they just get paid to tell an employee they could do this better or this is wrong and pissing customers off so they can keep calling and giving customer service HELL. Burn the car it will be totaled then. I suggest that you get one of the major auto insurance carriers, Natiinwide, State Farm or Allstate. You don't have that BS, what's saving 15% if they are going to get over in the long run?
Thiefs, liars..It's been almost a year I can't get my money from GEICO for the accident their customer been involved. Damaged my new car (2012), cost approximately $5,000 in repair and now they refuse to pay diminish value, pain & suffer, medical bills etc. Their offer is $500 freaking dollars. They want a proof that my car lost it's value...Are you kidding me? Who are you fouling? Like you don't know after the accident car looses it's value.
I can't no longer fight with them over the phone. The worse customer service I've received my whole life. I don't see only other option beside filing a law suit to fight for my rights. See you in court.
Diminished value is not real. A vehicle depriciates every day. If the repairs are done right there is no claim. If the repairs are not done properly you should chase the Autobody shop to do the right thing.
Diminished value is very real!
If your car has been in an accident it has to be disclosed when selling and it does indeed decrease the value of your car! This may vary in each state but in the state I live in, it is very much a factor.
Jimos has clearly never experienced trying to sell a car that has been in an accident, even one that involved only cosmetic issues that have been 100% repaired to factory specs and looks perfect. "Justice for all wronged by Geico" is correct: an accident is not only legally a disclosable event, but any experienced person looking at the car will know that it's been involved in an accident and the value is most certainly diminished as a result.
File a small claims suit against them. In almost every state a lawyer is NOT permitted so you get the honor of dealing with the bozo they elect to represent them in court.
In addition you do NOT have to prove your case 'beyond a reasonable doubt" and only have to prove your case with as they say " a preponderance of the evidence".........meaning you only have top sway the judge in your favor!
1. Be prepared. documents, dates, photos, etc. And do NOT use KBB as your value, use NADA and remember that the value you're talking about was at the time of the accident NOT the court date. They're always the highest priced "book".
2. DON'T GET NERVOUS!
3. Don't talk too much. Just present your case properly, show the judge all your evidence, and shut the hell up!!!
You are a WINNER!!!!
We all need to come together and do a class action lawsuit. They are making a killing off the poor people. Who can't afford and especially in the state of florida.
Finally a smart person seeing what Mr. Nicely is all about at GEICO !
I'm going to look into that!
For all those who have grievances against Geico complain first to the Insurance Commissioner of your state and also Better Business Bureau.
Geico spends Millions of dollars a year in advertising. They claim policies 15% lower.....Compared to ????? And what difference does it make if they don't pay claims.
They take your money and then put you through Hell when you have a legitimate claim. Their tactics is to wear you down until you give up!
DON'T!!!!! Research your rights, complain as stated above and if necessary seek legal advice.
It's time for us all to make them accountable!
9 September 2015, I obtained a quote, and was satisfied with the amount quoted and paid in full. Resultantly, after realization that my VIN# was inaccurate I called in the modification. 17 September, upon calling in the modification, I was informed that I owed an additional $500, plus dollars for my dependent. Notably, my dependent has an (expired) learner's permit, which I disclosed from the onset, and was confirmed by the GEICO agent on 9 September-- once the system was checked. 17 September 2015, after much discussion, and analysis I was informed that I owed an additional $11.00 which I opted to pay immediately, with the thought that the issue was resolved. Today, 19 September, I was informed that I owed additional $400.00 plus dollars because my dependent has a license. I requested that the representative forward to me any documentation showing that my dependent has a driver's license, and that representative (Hilary--a declarative supervisor) stated that she cannot do that--I need to go to the DMV. Bottom line: My dependent still has (an expired) learners permit, and that has not changed.
Understand that they "Geico" are the lowest form of Toe lickers in the eco system. They have inferior products, marginal "work release" employees from the states drunk tank, and the main thing they do is ( They are counting on you to not challenge them, or take them to court, as they think you won't go to the expense of doing it, and they win. ) That is where they screw everyone they deal with.. They know they have you over a barrel, so they "Dare" you to take them to court to settle, and for those few who do, Geico loses and customers win, but you have to do it. Follow through and be patient, don't give up, and Hold them to it.
Any Geico employee should hang their head down in shame for working at this pond scum of employment and understand that they are part of the most embarrassing company in the world. Everyone thinks you suck people!!!! proof is in the pudding..
GEICO has a new trick. When signing a form for them the agent said I should include it with my payment (for the first six months on a new policy startup as I moved. Now they want to charge me more than $25.00 per month because it's in a wrong envelope?????? Yet they received it and my payment. Even though the agent told me to put it in there. That is extreme greed GEICO!!!!!!!!!!!!! Let's see what happens when I drop you. Shove your insurance!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
You can always tell what company you want to deal with by trying to call their CEO or other person in an executive level.
GEICO gets a big fat ZERO!!!!
I'm having an issue with the fact I called and cancelled my car insurance! They still took payment out the next month and caused my bank account to overdraft $500... I called bank they said Gieco is responsible and should replace the money. I talk to the unfriendly person at Gieco who says it never showed in the computer I cancelled.. And it's not there problem.. WRONG.. Please I need a number to talk to someone who can help?
Same thing happened to me