Terrible service. After 3 months still attempting to recover $97 for a simple towing claim. Geico claims they never received the requested bill and information that was faxed on multiple occasions to their confirmed number and the Transmission Verification Reports show they did in fact receive them and also shows the exact time, date, number of pages along with their fax number. I have an excellent driving record over the past 50 years and have never dealt with an Ins Company that treats it's customers so poorly. Switching ASAP.
Geico has the worst customer service and is not loyal to their customers. My experience with them is deplorable they refunded money and then the next day told me I owed it back they cancelled my policy without notifying me I found out by accident. Every person I spoke with gave me a different story and reason of explanation. It is so frustrating I am so pissed I asked if they cared about retaining customers and was told you can go where you want.
Correction (Incarseration was from 03/03/2016 to 06/29/2016) not 03/03/2016 to 06/29/2018
(((EVERYONE MUST READ))) If I was given the option for a negitive 10 stars that would be my choice. I was incarserated from March 6 2016 to June 29 2016, my policy # was policy #(hidden). I have sent my proof of incarseration as well. Between the dates of 03/03/2016 to 06/29/2018 Geico did several counts of consumer fraud. Geico put several claims on my drivers record that they approved for ***** ***** somewho who clearly is not me, Geico did not have authorization to speak with anyone in regards to my insurance policy, no poa, and without my knowledge. When I was incarseration Geico allowed Derek Petty to change all of my personal information as welll as file and complete several claims, Geico even paid Derek and sent him a check for a carseat the was supposibly in my vehcile the day it was totaled. Geico is at fault and it dumfounds me what Geico did and how Geico out of all things said I can never have a policy with them ever again (when clearly none of this was done with my knowledge becasue I was incarserated) and Geico has not given any compensation for what they have done. I have new insurance and the claims and everything that was sone is still on my driving record and this was all from 2016.
Geico is the worst company to file a claim. My car was damage on October 6th while it was park. I filed my claim the same day with Geico. I was informed that a police report was filed when I notice the damage by the party at fault. Geico tells me that they use a 3rd party and it will take 6 weeks to get the policy report. After 6 weeks I went to the police station was able to get the report ASAP. The officer told me it only takes 1 month to forward the police report. I faxed the report to Geico in November. Some time in December they notice some information didn't add up (insurance policy # etc). After calling Geico every week for an update they told me from the notes on file that the correct company that least the truck was located (Bassett furniture) Bassett forward the information to their insurance company. Received a call today (01/16-19) from a person in the payment recovery and tells me that they need to go back to the insurance company listed on the police report and get a letter from them they no longer insured the truck at that time period. I spoke to the person at that insurance company and he told me he already gave this info to Geico. The person also tells me today, if the correct insurance company doesn't pay up they need to go to small claims to get the money.This sounds like Geico doesn't care about my claim. They can just right it off. Is only $4000.00 that includes my 500.00 deductible. The payment recovery dept is now going to undo everything that has already been done. I want my deductible and payment I put out for transportation. It should not take this long to be reimburse. I was not at fault!!!
Horrible service!!!! Cancelled my policy ASAP
Kimberly Sutton: Claim #028 (hidden) 047. This an accident claim with one of your Geico customers. I have provided a Police Report and pictures of the car damage that occurred 12/24/18. I have called many times, left a message, was told would receive a call back. Nothing has been done. I have already had to replace a rear blinker to keep from getting a ticket or into another accident while I wait to have my car repaired. Someone needs to handle this as soon as possible. How much longer do I need to wait to get some progress on this claim?
Good Luck with these clowns! My issue been going on since JAN 2015, and not yet resolved! They tell me it is "worked out", and it isn't. Read the blogs / reviews on this company. Normal "SOP" for them (screw over people).
my brother and my self where driving down Broadway and Lindsey in the city of mesa az on Nov 25 2018 about 600 pm and another driver on opposite side of the intersection collided with my brothers 2017 Ford focus and totaled it the police where there quickly and he talked to the other driver and said everything was ok because we where covered and no one was injured I was the passenger and was looking out the window as I always do and and was watching very closely I am very observant and saw everything he did and all the happened I saw the expressen on his face and what he was doing and watched very closely he wasn't paying any attention and did not see us he crossed two lanes of road and we had already where in the lane and going down the street we where
not in the intersection when we collided he hit us we did not hit him the police investigated the accident and decided that technicaly that my brother failed to yeild and gave him a 300 dollar ticket that other driver was not at fault so Geico claims now that my brother had libility only and not full coverage even though it required by the finance company and paying 164 dollars a month in premiums everybody and the towing company said that we had full coverage and now we have the driver and the finance company cliaming the injury's are bad and the stupid idiot that caused the accident wants a new truck and whatever money he can get out of it and wants us to bless him with money out are expense my brother and myself are on limited income and disabled and these people the insurance company and other driver wants us to pay even though he is better off than us and doesn't need it but is greedy and selfish let alone it was his fault and getting away with it because of a technicality I am having the BBB investigating this Jeffrey j minnis arizona city Az
Geico really screwed me, I was involved in an accident that i was not at fault. The person was injured and when Geico wanted to settle my Attorney told them not to.. Well they did anyway, now as per them i have an at fault accident on my record....even though i have a police report that states otherwise. So my premiums are high no matter where i go, Cause Geico decided to play judge and jury against all facts and proofs.
Did the same thing to my daughter in 2015. No fault, no tickets fender bender in a parking lot. Both parties had Geico. Geico elected to not attempt to assign any fault and paid the other driver under their own collision / comprehensive.
They then charged my daughter's policy with that claim paid on the other driver's policy! Reported same as a liability claim. THREE YEARS plus, and not yet resolved!
I've had auto insurance with Geico for 20 years. I let the sales person talk me into getting home owners insurance with your company. After about a year they told me that they would look for a cheaper rate for me. They did and I paid the premium. When someone came out I was remodeling my washroom and bathroom. They said I had my washer and dryer on my porch, which was right because I was not going to leave them out in the rain. There were other things that was found. They sent me a notice over thanksgiving week, which my wife and I were out of town. When I came back I had 5 days before they cancelled me. I called and talked to 7 or 8 different people and all told me to fix the problems and send pictures within 30 days and I could be reinstated. I fixed the problems within a week and sent pictures in. They told me that the pictures were not to their satisfaction and to look for insurance elsewhere. I told them I could sent more pictures, but they told me don't bother. I really liked having car insurance with you and as I stated in the beginning 20 years with very little incidents should prove that fact. It was no problem getting insurance with another company, but because I wanted everything under one company was my reasoning for still working with your very rude and incompetent folks. They lied to my mortgage company and insinuated that I was not telling the truth. I am beyond disappointed in the way I was treated. Trust me my friends and family on Facebook, twittter and Instagram will hear about this. My wife and others tell me I'm wasting my time writing because you don't care. I told them we will see. Be Blessed
Jonathan.d Kellam Sr
Town Councilman 3 ward
We just had a similar issue with them! They e-mailed us on 12/10/18 to tell us that we have until 12/22/18 to replace our roof or our policy is canceled. Where am I going to find a roofer in winter, right before Christmas to replace my roof? I've never heard of such a thing!
Best of luck to you Jonathan.
keep posting on facebook this company especially the home owners insurance segment is absolutely the WORST!! Incompetent, SLOW, lie constantly .. ETC ETC.... 47 days after reporting a claim and NO CHECK ha arrived.. But they mailed it twice .. Confirmed addresses 5 times via email and phone conversations.. PATHETIC customer service PATHETIC company .. My mom will be going back to her original company and pay more... With GEICO, you get NOTHING for your money...
Welcome to Geico! They have changed for the worse (MUCH WORSE) over the last ~5 years....
TV Commercial idea... as long as dogs continue to run the house, Geico will continue to save you $$. Have a dog walk slowly through a room, past the cat, and go #2 in the cat litter box. Walk away with natural dog face !!
most horrible insurance ever been over a month and you still dont have the police report all i hear when i call is i dont know how to help you or No we cant do that
Why don't you save your money and stop running insulting commercial. I have to turn the channel every time one of your worthless annoying commercial comes on. If you stopped wasting your money you could offer lower rates to people that are silly enough to purchase insurance from you.
I have been calling Geico trying to get them to remove the racist commercial of the African American family sitting around a dining table in vibrating chairs. So far I have not had any luck reaching anyone. I am an older white female living in the suburbs and if my blood boils when I see this insulting commercial, I can only imagine how hurtful it is to an African American.
I have reached out to networks asking them not to run this commercial. We need to start a grass roots movement to boycott Geico until they remove this commercial.
I have been a fan of your commercials for a few years now. But you lost me with the black family sitting around the table eating in the shaking chairs. Whatever your intent you missed the mark from my perspective. It is offensive in the extreme. You should be ashamed of yourselves. This is offensive no matter the ethnicity of family.
I'm appalled by the commercial with the Afr.Am family in massage chairs and animals in their home. It's blatantly racist. I would NEVER buy your insurance. There's is NOTHING FUNNY about that TV commercial and GEICO should stop airing it immediately!
GEICO sucks and that is the best thing I can say about them. They hire incompetent agents to push their company policy of ripping people off any way they can. You are screwed since the insurance companies have already paid off the state insurance commissioners. I need to get out of this shithole country.
The worst commercial ever. Portrays African Americans as ridiculous. I can't believe this is considered funny.
Bring the gecko back to your commercials he was a lot cuter ones you're doing now or really stupid
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