they are fucking terrible people. they r thieves.
I have been a loyal customer for Geico for years and on July 2, 2017, Sunday while in Houston, Texas, my family members and I were struck by an uninsured motorist named Francisco Urquijo-Rivera who presented a "fake" insurance card from Fred Loya to the Houston Police Department Officer G. Castillo-Juarez. I have been abandoned holding the bag and I have been subjected to paying out literally thousands of dollars and my family vehicle has been in Houston for 40+ days and counting with Allied Collision.
The Adjuster Ali and his supervisor Samir, are poor excuses for employees to Geico which was mostly reputable up until I needed their services to make a loyal paying customer whole. I was left holding the bag with this claim #(hidden)101068 and I am sadden that this has happened to me and I can only pray that others do not fall subject to this same form of treatment because no loyal paying customer should be treated like this and not get timely, efficient calls or information from their insurance provider to yield better customer-relations.
The CEO of Geico needs to do customer sensitivity training for Ali and Samir because they would not return multiple calls, nor give me sound advice on how to proceed, but when it was time to turn in the rental that I had to pay for pro-rated fee, Ali found the time to call me after 33 days to inform me that Geico is only paying for the 30 days and I'm responsible for the additional days and I wasn't even given an option to extend the rental due to the severity of the situation of being out of state.
I can write a book about this whole unfortunate experience and it is because of ALI/and SAMIR who failed Geico brand without handling this case with timely or informative information needed to yield the best results in this matter. Things could have been so much easier, if people would be held accountable for the lack of action or information to the general public. I have called (hidden), (hidden) and other numbers to the following but not limited without any return calls from: Christine Alvarado-(San Diego,CA) still waiting after leaving two messages on her phone voice messages and still no one to assist in this area in retrieving my family vehicle.
Thanks Geico for an Excellent Customer Service Nightmare because this is how I have been treated by your adjusters, supervisors and social media team.
Why hide the numbers Geico, let the consumers see how we are being treated by posting your business numbers, I want the CEO to know that I have legitimate issues and have called multiple times to several employees within the Geico organization.
Time to file a class action law suit.
YES IT IS. I'M READY. I'M FIXING TO CONTACT A LAWYER. I NEED NAMES AND EMAILS OF PEOPLE WHO TRULY WANT TO FILE SUITE. I HAVEN'T EVEN TOLD MY STORY YET. BUT U BET IT IS A HORROR STORY. AND I'm GOING TO PLASTER IT ON EVERY MEDIA SITE I CAN FIND DAY AFTER DAY AFTER DAY. IT'S TIME THESE INS.CO. THAT IS RAPING PEOPLE START BEING HELD ACCOUNTABLE. WHEN U DO THE RIGHT THING AND PAY THEM THOUSANDS OF DOLLARS, THEN WHEN SOMETHING HAPPENS THEY DON'T WANT TO DO SHIT OR RAPE U WITH PREMIUMS. I'M 60 YEARS OLD. ALWAYS CARRIED INS. NEVER LAPSED AND NOW THEY GO FROM 759. EVERY 6 MOS. TO 3200 EVERY 6MOS. AND THE POINTS FOR THE ACCIDENTS AND ADJUDICATION WAS WITHHELD BY THE JUDGE. I'VE HAD IT.
Helen, whenever you find a lawyer willing to take on a class action lawsuit or represent each of us individually, please post it (I'll be watching) and at that point we can exchange personal information. At this time, I do not feel comfortable making my personal information public.
If you post the contact info of the lawyer, we can connect that way!
GEICO is rotten to the core. Hate that we all had to find out the hard way! So sickening!
Gary Ebel, 1250 Ephesus Church Rd, L-7, Chapel Hill,NC 27517 (hidden) (hidden)
Same deal Geico does not want to pay. I was hit in parking lot and they tell me I have to pay deductible and forget about diminished value to my new car. I'm IN!!!!!
I am going to courthouse tomorrow
Same thing happen to me this crazy lady runs on the shoulder hits me takes off I provided more than enough common sense evidence showing I'm innocent and they say we each have to pay for our own damages cause it my word against her word... then the lady who hit me didn't even have any of my info until I filed a cliam and that liar said she was hit and ran so my adjuster goes and fills in all of my info when it was previously unknown to the lady who hit me are you f'in kidding me... they are no help!!! I've called insurance fraud dept 3 times within a week no response when is someone going to handle this nonsense?
Before we all start publicly giving out contact information, I think it would be best to give us the name of the attorney willing to accept and work in behalf of us. Each person who wants to join the class action, can then make contact with the lawyer.
I'm ready and willing!
Yes, put it on Twitter, FaceBook, and like you said, every other social media site you know of!!!
I am with you, they just raised my insurance 22..00 a month stating because of all the claims that they have had to pay out and more people on the road driving.. I told Vernon out of the Macon, GA office that that is not my problem. I have been with you Geico since I was 16yrs old and now 40+ never having an accident and because they have to pay out is not my problem.. charge the ones who are having the accidents.. The money they have gotten from me I could have brought me a new house clear and in full... Do not raise my rates!!!
wayne bell (hidden)
beth bell (hidden)
I have received no help in getting my PIP paid for and my injuries taken care of.
I will definitely sign up for any class action suit
Absolutely! Let's do it!
I believe they deliberately set out to entrap ignorant policyholders, in that way GEICO makes off with money (since they do not honor claims they do not have to pay our on them!!!!).
Have you spoke with an attorney will to take on a class action law suit?
How would I make contact without putting my contact info on this public format?
Is there an attorney contact, to could call him?
Yes!!!!! We need a class action
I met with accident on Aug 8th night , i reported claim on 9th early morning , and its almost 1 week , they assigned my claim to one Person, i left tons and tons of voice messages to get update on my claim , i really having hard time get to my work , they are not even trying to give me some alternative to get to my work till they find out what the fu***** issue is , this is really insane and no words to explain this treatment , i am really pissed of , even as the guy mentioned below, some random guy answered my call and said same stupid story and till now its been 2 hours , no one never ever dared to call me back , is there way to escalate this issue to higher level management , who can give decision right away?? please help me out guys , i am in trouble , there is possibility for me to lose my job
August85th I made a claim on my motorcycle. Called in talked to a nice lady who told me an adjuster will be assigned to your case. Cool 2 days go by and no calls and no adjuster? I send 2 different emails and talk to a girl online who apologized and said some one will call you in the morning( friday) and 12 noon no call another phone call and email and finally an adjuster calls...just tell tell me it's not his area he will contact the other guy and he will call me right back....................Now it sMonday noon and no calls and I'm Friggin pissed. So I call claims center and HE says SIR. I'm terribly sorry this is not acceptable hold on while I call your agent....tick tick tick tock. Sit I left him a message and also contacted his supervisor and someone WILL call you and I'm sorry again SIR. Now it's 7:30 pm as I'm writing this now and no call and no superviolsor....a simple thing like customer service is going to cost them my business. Of a Harley, a dodge ram and 2016 mustang. .over some basic business practices....I will update if I ever hear from someone....tick tick tick tock
Raising rates across the board because of the actions of others is totally unfair! We have older, inexpensive vehicles, not gotten tickets, nor made any claims, and yet, each year our rates go up.
The letter received from Geico this year indicates the increase is due to many factors including driver's history (ours are really good) and the issue of more accidents caused by drivers using their phones while driving .. I do not use a phone without pulling over and should not be penalized for others' carelessness. I am on a fixed income and these across the board increases do not reflect the customer that I am ..we should be rewarded for good driving and the others should bear the increases!
Start attaching something to vehicles that indicate how often drivers use their phones while driving and let them bear the increases. Do something proactive to penalize the bad drivers.
I had an accident on the 4th of July in Columbia S.C. I live in Conway S.C. My car could not be driven home and had to be put in a shop in Columbia. My car rental came from Hertz in Conway though. Repairs to my car took much longer than anticipated. Apparently geico only contracts rentals for 5 days at a time. I was informed that the adjuster assigned to my case would make the necessary adjustments as needed. I had to continuously call him because the contract was not being extended on time and the car rental company was putting holds on my checking account because of this. This is the most horrific ordeal that I have ever endured with geico. Normally I would sing their praises but this has me so overwhelmed that I am considering taking legal actions. If there is ever a lawsuit, I too would be willing.
Geico paid a claim on an accident happened May 2016. The claim adjuster made the check out to my lien holder and myself. The damage to the vehicle was minor and operable. The adjuster at that time did not say take it to a body shop or anything. When I took the check to the lien holder the lien holder asked if the car was totaled and wanted to know why they made the check out to them> Well, the lien holder went outside looked at the damage to the car and said , "you cannot tell where the damage" they neither suggested or instructed for my vehicle to be fixed by my repair shop or the insurance repair shop. Instead, they applied the check to my account with them which came from their headquarters. NOW, Geico is deducting the money minus the deductible from the my present claim August 2017 from flood damage because I didn't have the car fixed.from the car accident in 2016. These are two separate claims. Moreover, the adjuster has declared my vehicle total and having my vehicle towed away. After all this deducting money from last year;s claim I will end up with $594.36 claim payout that will go to the lien holder and leaving me without a car and still having to pay for a car I do not have and a high balance to the lien holders. I am screwed. The adjuster pretending to be so sympathetic and pretending to call and do everything to help while in the meantime he was trying to find ways to not pay or pay as little as they can.. I always thought Geico was very reputable but they are a huge JOKE. If there is ever a lawsuit I will be willing. I will be willing when I know and I have done my homework to know if justice is on my side..
Joshua Halt, Fort Collins Co, backed into my car a put a dent in the rear panel. He admitted he fault and gave us he insurance, GEICO. GEICO now refuses to pay damages because the jerk won't answer their phone calls. Is this really how a reputable company acts?
Geico mislabeled my claim as a totaled vehicle when it was only an electrical problem. The mislabeling of a salvage instead of a small claim has caused me to lose a $60,000 sale on my RV. No one will call me back to get the title clear. Only a letter claiming the rv was not a salvage. Can someone give me a name and number to call to get my title cleared?
NOT EVEN A GEICO CUSTOMER THERE REPRESENTIVE +1 (hidden) (Anthony) is a very rude person and the way he spoke to me. I don't understand how you have a individual working for that speaks to people the way he does.
The complaints against GEICO and its bad treatment to its policyholders is well documented; complaints are innumerable and dissatisfaction is to the moon!!!
Will they even attempt to improve and do what's right - what's expected?
They will not until we stop giving them business... Who can recommend a good insurance company