I made a purchase on may 31 the cashier would not accept mycoupon because he said it had expired. my coupon experation date was may 31 2017, i was denied on may 31,2017
To Whom it may concern,
I am writing this letter to your corporation to share my disappointment with regards to a few concerns I had with your company and how they were dealt with. Last Aug I received a gift card of $50 for my birthday. I went to your store in Devonshire mall in Windsor Ontario. To my surprise they had a very difficult time assisting me as they were having difficulty with a glitch with a new machine in the Walker Rd store. They had to dig and dig for over 45 mins looking and searching for the info. What was to be a quick run in to GNC, turned into an annoying laborious wait. I did however finally get my product and left.
I received another gift worth $40 for Christmas. I went to purchase some items in January. To my surprise again the card did not work. Not ONLY did it NOT work the Devonshire location explained that it was an US gift card. That was surprising to me as my friend lives here in Windsor and shops on Walker Rd. But i said ok when I go to Detroit in a few weeks I will use my gift card. A few weeks had passed we were approaching the middle of February. I went to a GNC location in Michigan. Guess what the card did not work.
Ok by this time I am really unimpressed. I just want to get my protein shake, carnitine, vitamins and leave. But nooooooo. I leave empty handed again. I just drove 45 mins and I am highly annoyed.
I call my friend who gave me both cards and told him the situation. Might I add Marcel Hansen is a loyal customer. He shops at your store often getting muscle builders, vitamins, proteins, amino acids the list can go on and on. He has referred so many people to your stores in Windsor as well. I started going to GNC because of him.
I said all of that to say Marcel has been calling the Walker Rd store for over a month. They explained that they see the purchase in his account but are unable to assist him without the manager. He has been calling for this manager for weeks. This week May 29, 2017, he finally got a hold of the manager who so rudely stated "it has been too long I can NOT give you $40 anymore, I can ONLY reimburse $25". WHAT!!!! Who says that? That pushed me over the edge. Really after all these months of going back and forth. What happened to customer service and dignity? Getting turned away from each store in Windsor and Michigan and now you are trying to dismiss me and rip me off? What the heck. I am highly upset about this. I do not believe this is the model of behavior your company wants to display. I do hope that this matter is fluke of an incident as it has left a rather bad taste in my mouth.
I was going to let it go, but the manner in which I had been dealt with twice is not nice. And then the manager did not have the decency to respect Marcel by calling him back, and to insult him with less of a return? Come on now. I just want to be able to go pick up my product and leave without any hassle. You are all aware that there are many other places that carry health products, but I choose to go to GNC. Was this a incorrect choice???
Please look into this matter and advise as to the next step I should take.
Thank you in advance for your care in this matter.
To Whom it may concern, I'm generally a champion of GNC and GNC products, however this morning I experienced customer service or a LACK OF CUSTOMER that I found truly disheartening. I will detail my experience without giving the names of employees because I didn't care to ask and because my hope is that better training will result. I entered the Philadelphia 30th street GNC store (located within the train station) and stood adjacent to the front counter looking around for multi-vitamins. No other customers were in the store. Not seeing vitamins anywhere I walked about the store for 4-5 minutes. My physical search of the store eventually ended on a shelf to the left of the front counter. During this entire search the two employees (one behind the counter the other on a ladder adjacent to the shelf holding vitamins) never broke from conversation about lack of mobility with the current shelves in the front area of the store, to acknowledge my existence or even offer any assistance in finding a product. To their credit (I suppose) the two gentlemen that followed were asked "can I help you find anything". Neither of them purchased or made attempts to purchase anything. Once I found what I wanted one employee asked if I'd "found what I was looking for". I proceeded to the counter, not impressed by their lack of curtesy but not disheartened. However, as I stood at the counter waiting for the woman behind the counter to finish her conversation and her subsequent text message. I thought this is more than an oversight this is rudeness. Never looking up from her register she asked "what's your email" then told me the total cost and picked up the phone to continue texting. I proceeded to tell her that she should practice better customer service. She responded by telling me that I needed to put my card in the reader and pay for the merchandise. My reply to her was : "I don't need to spend my money here." She told me that her priority was with "getting a shift covered". Seems to me her priorities are a bit skewed. I left the store and refused to continue the transaction. Why should I pay for and/or encourage rudeness? With a paying customer in front of you/ two employees on the floor someone should prioritize each potential customer that crosses the store's threshold. No side conversation or text message (emergencies excluded) take precedence over your customers. They sustain you. Their experience in the store as well as the products sustain you. I hope this experience was an anomaly and that a simple mention of the incident with proper training will rectify their behavior. As I exited I will say that the woman behind the counter wished me a good day. Her sarcasm was not missed and I retorted "you have a great day". Unfortunately, this exchange had little if any real sincerity. What a sad way to begin our day. I hope it gets better. All the best, Eric Ruffin
I live in Nh I live in Derry but have to go to Londonderry because the guy who works in Derry is always a big jerk. He wouldn't return my stuff that I bought the day before so that I could use my coupon for $10. Off that I got but had forgotten to bring with me. I'm thinking because I bought it in the Londonderry store but went to him to return it in Derry. Now my coupon has expired and maybe not for everyone but for me $10 is $10. This guy got to go
Are GNC's franchised? The one in my town is a huge disappointment as it relates to how paying customers are treated and I want to know who I can file a complaint with. When I asked who is in charge the same associate who provides the horrible service said he is in charge.
Alhakim Satterwhite.I need to get a mailing address for him. Last I heard he was based out of your offices in Tustin, Ca.
@summeryjudgment I think @GNCLiveWell makes a chew and a gummy Omega-3. I've had the chew before, it's actually pretty good!
got my @GNCLiveWell Total Lean shake and a nectarine while I sit back at watch Love & Hip Hop. #NICE
@JoeVennare Interesting. Thank you!! @GNC_Kelly @GNCLiveWell
@KerriOlkjer @gnc_kelly @GNCLiveWell Triple Strength Fish Oil is my go to for healthy joints and mobility. #livewellnow
RT @GNCLiveWell: @metsopolis Sorry about that - If you have your order #, you can call CS at 1-(hidden). They can talk you through what happened.
I love @GNCLiveWell They always give me free stuff
how freakin delicious does that goo look?! Getting up to go make it. @stuftmama @gnclivewell
@SwoleSports @gnclivewell Done
RT @SwoleSports: @ChazMosh thanks! Make sure to let them know if they buy from @GNCLiveWell, use the discount code 19432 to Save $7 Off any item
@ChazMosh thanks! Make sure to let them know if they buy from @GNCLiveWell, use the discount code 19432 to Save $7 Off any item