What GNC has put me through, during the last 3 years and 8 months has been nothing less than a terrifying nightmare. I kept being your 'Golden Sales Child' and never spoke up about what you kept doing to me and all the other managers/employees. Since October 2014, I kept saving photos and texts and audio recordings, and emails, phone records and dates of incidents, as well as the over 300 thousand dollars in overtime I worked for GNC, that was off the clock. I was told to and forced to work those hours, or I was punished. In my heart, I knew that all my hard work was for nothing and that someday, someone like Dan Rounsavell would turn GNC into an even deeper pit of hell than what it already is. Dan came to my store two days ago and fired me because he said I used my Pro-Access 'stock-up' days too close together, which resulted in me getting about 90 dollars in points. Apparently, that was FAR MORE IMPORTANT than the 20 grand I invested into my store, so we could stick around in the Appletree Mall, since you wouldn't get us a sign or do absolutely anything to support us. Question: Why did the customer service department give me the points if I wasn't supposed to have them??? NONE of this makes any sense. Not to me and not to my customers or my employees. Dan has everyone crying and freaking out. WHY DID YOU HIRE AN ANIMAL LIKE HIM? He is also withholding all my property because he is mad that I spoke up about the situation. I have furniture, all my art supplies, a drill set, my chairs, my ladders and step-stools, mopping set, my broom, staplers, shoes, binders, clipboards, all of the cutting knives, my stereo, all my CDs, my travel binder, colored paper, lamination kit, all my stuff from the 4th of July Event that I paid for, my make-up, perfume, family photos, cards that were given to me from my customers, Christmas lights and decorations, all my inspirational books... Should I keep going?
Hire an attorney...
i got fired too.
In my case, I am Electrical Contractor and they call us for EMERGENCY REPAIRS in GNC store in Florida, A/C was off and it was abut 97F outside, so it was so hot that they just closed the store because it was impossible to work.
After 2 days they approved the estimate for repairs and we did the job in a same day. The payment was NET-30 ( 30 days) after invoice was sent, it is 45 after NET -30 and the company still didn't send me a check. I tried to contact a Corporate Office, accounting department, operator, etc. but nobody pick up the phone. Terrible company.
I feel they are horrible too
I ordered online and they took from my account twice, denied my money and then put a hold on my account for two different amounts.I called the customer service line and spoke to one gentleman who was rude and basically stated its my credit card company, then put me to his superior Thomas who basically said I was a liar and would not give me any information on who I can contact at corporate. I am extremely disappointed and don't think I will ever ship at GNC again, Makes sense why you guys are rated 1 star in customer service quality..
Sorry you had to deal with that, Tammy. GNC has change all their morals and goals. The customers haven't mattered for well over 6 years. They have fired everyone who cares and replaced them with previous GameStop employees. It's a Boys Club, where they stick up for each other's horrible behavior and it only gets worse by the day. Try shopping through BodyBuilding.com or Amazon. The prices are far better and I haven't had anyone say they were treated like a 'non-human.'
The Corporate Office is the same crap as a company, I am Electrical Contractor who did electrical work for GNC stores in Florida, Emergency repairs. They hired the company, approve the invoice and after agreement NET 30 payment I still waiting for the check 45 days later. I tried to contact Corporate Office and there only a recorders, even operators are never pick up the phone. Try to dispute charges with your bank and change your card number.
We are an Electrical Contractor Company who did emergency services in GNC stores in Florida, the payment was NET 30 after invoice submission. It is 45 days after NET 30 and and we still not received a payment. They use a company name Service Repair Specialists, Inc. to contact a contractors for repairs and after that don't want to pay for work done. I tried to call Corporate Offices and finest what is going on but there is nobody pick up the phones. Terrible company for vendors, service contractors, and customers.
I just had 2 horrendous conversations with GNC's customer service! The 2 nd persons name is Cameron. I hate now that I have spent thousands of dollars with this company. Never again! Do no do business with this company. They do not care about you or how hard one works to earn the money that is spent on their products!!! Rude rude rude customer service agents!
To WhomThis ay Concern.
There is a white male working at Jioint Base Andrews Air Force GNC Store at The Base Exchange. Well I want to tell you he is very rude and insulting. He loud month me in front of another worker and customers about your smoothe move product. After grilling me about my personal use of this product he went on the store computer pulled my account up, and further embarrassed me by saying oh Isee you use this product a lot in front of customer as he continued his attack he said you need to stop using this product. I was very up set I have not been back in any of gnc stores. I am a retired Military wife and mother.To be insulted the way this representive for your store was ashame. As long as this person is working in this store my family, my friends , as well as myself will not be doing business in any gnc store. Thank you for listening to me and my experience.
I bought weight loss pills 2 days ago and went to the may store in okc, ok where the worker called the supervisor regarding my return who said she will have to come back another time for a cash refund which is 190.00 dollars. I asked when can i come back for my refund he simply states im not sure. I need my money back for the items i purchased per the return policy i had the receipt/ id and all items purchased. He doesnt know when they will have the money i am very upset. You guys have a return policy but dont have money in the stores to give it.
I returned a order of Slimvance and just last week,had Fedex come pick it up and asked how long it would take for the gnc to get it and he said 3-5 Business Days here it is the 25th of June yet after calling them and talking to 4 other agents they arent able to pro ide me a tracking number for it nor can Fedex Im really Frustrated right now all I want is for them to get their package and I receive my money back!!!!! So about to go over all their heads
On June 7 2018 I purchase the above product in addition to other products totaling $83.46 . I'm a member #(hidden)50.
On the 7th I purchased the above product and when I got home and opened it realized after digging around in the container that the measuring scooper was missing. So, on the 8th I went back to the store to have a scooper. Upon arriving representative advised they didnt have extra scooper. I requested she get ahold of the manager for a resolution who said we could exchange it.
I then asked what they would do with the open container and he said they would throw it away. So I said then why cant I just keep it? At the least for the inconvenience of having to drive back to the store. I understand errors happen but if your throwing out why not compensate me , the customer for having to drive back tot he store. He said no.
nothing is free in life.
I went into GNC and bought multivitamins and protein mix. 2 days later due to the reaction I had from the level of biotin in the multivitamin I returned both items and was going to purchase a different item online from GNC (Her Carnitine). Unfortunately, instead of getting my full refund, I was shorted (by someone who was suppose to be a manager) but then given a "piece of paper with $6.00 written on it (which was still not the balance of my refund) and told I could come back and get store credit. When calling to complain to customer service, after several days I received a call and told I could go into another GNC and pick up the balance of my refund. That folliwing day i walked into GNC and the young man working had NO IDEA what i was talking about and started to make phone calls. After 15-20 minutes I left. Once again calling customer service during the 25 minute drive home from the GNC I had drove out of my way to go to. Once again I was told to go back and would receive points for 5.00 off for the inconvenience. Not doing it. At this point they could have mailed me the difference but instead I said forget it and just remove my info from your system because I will not be shopping there any longer. It would have been nice to get my money back though. Guess the gain, I lose.
I got to state a good feedback on the staff there in gnc located in Culver, Irvine. Being not aware of what supplements to intergrate my body. I have been educated very well as well as being motivated to gain access to want my body now is capable of doing. I would like for employers to relieve an augmentation to their wages. Well deserved. I will constantly be purchasing. He and them better get an awesome raise.
18112 Culver Dr
Irvine , CA 92612
Store # 10897
This is the location I received the bestest customer service. Guy knows everything about everything each product has.
I shop at gnc at less once a month. in the past year I have spent over 2,000.00 which is a lot but the product I buy the most never has any specials. like right now they have buy 2 get one free store wide but never on the jym product and to tell u the truth it's not cheap. (hidden)
i have heard of bodybuilding.com heard they had deals and even run special on jym products as much has I would have to leave gnc saving money is saving money
GNC Price matches bodybuilding.com and has no control over the fact that Jym does not choose to opt into their promotions. Just sayin'.
GNC, just a quick note, you should advertise that you like to steal from your clients!! I shopped at a NYC location on Broadway/49th street today M ay10 at 9:30am and a gentle man who appeared to be Indian assisted me. He scanned 3 protein bars without my permission. When I asked for my receipts, he said it will be emailed. He then gave me 2 protein bars and told me they were free. I waited 3 hours for an email receipt that never came. Clearly they know what they are doing and scam customers daily. Im going to make sure everyone hears about this. I will email the news and will file a consumer complaint.
I would like to share my experience in one of your store locations #05809 I own my own business which is in retail vending. I purchase a lot of product both on line and in store. Last week I purchase cse of Bang and found when I got home 3 of the cans were leaking half of the product had leaked out. I went in the store today to get these 3 cans replaced to only be told no I can't help you unless you bring back the entire case. I asked for DM phone number or corporate phone number and again was told I don't have this information. One of the employees was your store manager. So in the day as a retail customer GNC has decided to loose me as a customer because they have no empowerment to take care of a customer. All over $7.50 and losing my future net worth of vending machine purchases thousand of $$$ and while you sit back and look at bottom line profits asking why sales are soft it's because of customer who know choose to not purchase from you over little issues like mine.
I like to if GNC will come to oneonta al we need one we have shcools now Wallace state college has just came in to oneonta al we have walmart 4 or 5 GYMs in oneonta al its please consider coming we would love to have you.
Jarvis A. Duhe (hidden) VIA USPS Regular & Certified Mail Certified Mail # 7016 3560 0000 9803 4039 GNC Holdings Inc. 300 Sixth Ave Pittsburgh, Pennsylvania 15222 July 5, 2017 Dear GNC Holdings, RE: RETAIL STORE EMPLOYEE COMPLAINT On July 3rd, 2017, at approximately 12:00 P.M, I visited your corporate store located in the City of Atlanta at Cobb Co. in the Cumberland Mall at 3100 Cumberland Parkway Atlanta, GA 30339. As a regular customer and user of your products and brands, I went to the mall to return a product I was unsatisfied with. Oksava was working and assisted me with my return. Oksava did not agree with my return strongly suggesting that I tried another product instead. Store policy and my angst won out and Oksava (obviously begrudgingly) gave me a full return for the product. It was apparent that the situation visibly flustered your employee. during the exchange, since I had to complete paperwork for the refund, I placed the keys to my automobile upon the counter. I was aware of the contention and left the store location on foot in the direction of my car. Only seconds passed when I realized my error and returned to the store and to the front counter. I asked Oksava about my keys and she immediately replied that she did not see them. I noticed that she did not look on the counter or around the area of the counter as would a reasonable person who was trying to assist a customer. I scanned the counter where I left my car key only moments ago and it was not there. there were no other customers in the store and the amount of time from my departure to my return is dubious. It hardly suggests that another customer or employee had come into the store and walked away with my keys. I became suspicious that Oksava knew more about the whereabouts of my keys. I asked If I could examine the wastebasket behind the counter to which she refused. I wondered what she could have in the wastebasket that she meant to conceal. After speaking with Oksava, I saw that her attitude was filled with anger and hostility instead of any sympathy that I may have lost my car keys. Surprisingly, when I asked if I could look behind the counter for my own satisfaction, she summoned mall security and misrepresented the situation in front of me. She advised the officer that I was trying to breach the counter without her permission which was patently untrue, designed to mislead the officer and designed to paint me as hostile. After the response from Security, Oksava decided to lock up the store suddenly and leave for an unknown reason. A person could speculate that if she had possession of my car keys, this would be the perfect time to dispose of them without trace. I only visited your store and left the mall after the confrontation. I specifically recall placing my car keys on the counter before exiting the store. I returned to the store immediately. Although I do not believe that Oksava would benefit from keeping my car keys, it is not far from reasonable that she intended to cause my distress and punish me for my earlier encounter. She accomplished that measure as I had to obtain an emergency locksmith and have my vehicle towed to a local dealership to have another key crafted. I am asking you to examine any footage from surveillance and anti-theft cameras you may have in your store so you may dispel my beliefs. Please notify me in writing of the results of your investigation. Regards, _____________________ JARVIS DUHE
You're actually surprised, Jarvis? Perhaps you wouldn't be, if you were aware that GNC has been enjoying record profits for the past 5-10 years (I actually read), and much of this is due to the fact that the company's treatment of, and policies toward, store level employees have deteriorated significantly in a similar period of time. (I am aware of much of this, as my daughter was a sales associate for a couple of years, while attending college). Associates used to receive a 4% commission on all GNC brand products they sold; that was gradually reduced to the current level: no commission at all! The only commissions they may receive are any dollar-amount commissions that third party companies choose - WHEN THEY ARE NOT DENIED THE OPTION TO DO SO BY GNC - to apply to any of their products. But there's now a catch-22: an associate can sell as many of these third party products as they wish - it helps pay the bills since GNC pays new associates minimum wage - but they now do so at their own peril: along with the elimination of the percentage commission on all GNC brand products - (a limited number of GNC brand products may still carry a temporary commission) - employees are now expected to sell a minimum amount of these very non-commissioned GNC brand products - at the very real risk of losing their jobs. (And she knows several that have.) To state the obvious, associates are given the option of making an (almost) living wage - by selling third party brand commission items - or keeping their jobs, by selling at least the "minimum" "acceptable" percentage of no-commission GNC brand products! And the solution she and others repeatedly get from higher-ups? (You better sit down for this one.) "SELL BOTH!" In this economy, where most of us have a budgeted amount to devote to supplements - not to mention FOOD - that's a non-solution, cleverly used to give the appearance that a real and helpful remedy has been offered. And I'm told that many of the "higher-ups", such as regional directors, privately and quietly understand and agree with the absurdity and nonsensical and insulting nature of the problem. This - and many other employee-UNfriendly problems - of course comes right from the top brass, which is obvious to any employees and those who care about their welfare. How does this relate to Mr. Jarvis's experience? It's the oldest maxim in any job situation, and one which my daughter has actually heard repeated by superiors: "YOU GET WHAT YOU PAY FOR." And this couldn't be more true when it comes to finding employees willing to accept a job that often pays less than McDonalds, but with much higher work levels, stress, and expectations. Believe me, Mr. Jarvis's experience obviously isn't confined to the Cumberbrook location - it's alive and well here in California - and, I am sure, nationally. And believe me, I am aware that GNC, as a retail company, is far from alone in its treatment of those directly responsible for those record profits. I think it's long overdue for the word "UNION" to enter into the conversations of employees, their loved ones, and - especially - customers who, in the present situation, walk into a GNC store with no hint of the unacceptably high possibility that they MIGHT just be as lambs led to slaughter.