I was just discriminated against by this company they had
Me to send in all my personal information once they discovered I was African American they sent me a email asking who is Denise which is a dead family member they knew my email name before they asked me to send in my id and credit card. Very scary and sad because I feel very discriminated against and I'm about about to make the emails go viral.
My account is charged $99 for membership fees which I didn't authorize. Please credit back my account asap. Thanks
I have been working with Instacart for a little while now and everything was good until this last update in April came out. I updated the app and now It works when it wants to work. Let me explain, if I hit the app on my iPhone it goes to the green instacart screen, and then goes back to my home screen. The times that it does open it will let me schedule myself but it cuts off in mid shop. I had to call to get a customers address to complete a delivery. Now this happens on and off everyday. I have gotten reliability incidents lady and right . This past month has be horrible dealing with this and I'm a father of 5 who tries to make Instacart my full time. I've sent emails and made calls everyday for almost a month and the help center is crap they can't help you with nothing. They saw I was calling everyday and emailing everyday about this issue and they never helped. Not my phone cause I downloaded the app on other phones and the same thing happens it won't open. This is a big rip off and I'm reporting this to the BBB and I will be contacting my lawyer for all of us that are suffering with this company at this time. Other than that had this not happened I would've never had a complaint
I've been having technical issues with ordering my groceries due to glitches on their website. I use Firefox , Everything I use computer-wise is up to date. But I only get through with about half or less of what I want to order and it stalls. Things end up missing.
When I inquired they said i had to use Chrome or the phone app. Neither of which I will EVER do. Firefox in number one safest browser for 2019 and for them to not support it is ludicrous. I can't see any company lasting long that doesn't keep up top date with technology.
Back to Amazon fresh.
I had to cancel my order today. It appears sometimes you hire people that are not trained well enough and cant help.
Too bad I will have to order out tonight.
I am a shopper for Instacart. And I wanted to inform you of a lot of fraud going on in your company. Every time I received tips from customers they; whoever runs your financial department always cash out my money
Good example; today June 4, 2019 I still had 12 dollars of tips in my account the minute I got a batch the 12 dollars that was there was gone. And according to my app Instacart paid me that on the 3rd. Which is not true
Thieves. They are liars and have stolen money out of thousands of people's pockets. Read the reviews before using them. I am a lawyer and plan to file a class action lawsuit.
Let me know when you do.
Let me know when you do too
I was a shopper with Instacart, and they cut off my account because they said I was not delivering the groceries to their customers. This company has not only broken their contract with me they are also giving me a bad name. I am not sure what the legal trim for that is, however, they are accusing me of not delivering the groceries. I do not steal from people. I paid for customers groceries when their credit card wouldn't work. The contract says that they will reimburse shoppers for any expenses when the shoppers use their own money for groceries within 10 days. It's been since February and I still have not been reimbursed. I am looking for an attorney to help me get what belongs to me. It's over $500. I'm not sure how to get in touch with you? I get the same story every time I try calling them and that is I need to submit the request through the app. and that doesn't work either. Frustrated!
This also happened to me and I have proof that groceries were delivered and address info. I'm wondering if I should contact the police to get them involved however we need to start a class action in reference to this
Please post when you decide so others can join.
Danielle I've been working for instacart when shoppers could count on $15 an hour working 60 hours plus so my weekly was 902 $1,000 that's impossible today which was purposely planned this car company is so greedy that they cheat on the minimum pay per delivery if you get a double instead of paying you $14 they'll pay 11 or if they should pay you 10 to pay you seven which is an outright violation you know what UCC is they've been sued many of time and they've lost and it's cost them quite a sum they have a learning disability this will continue until the company goes down
Danielle for instance if there is a $12 tip they'll knock off six seven eight dollars on the instacart pay if there's no tip they'll raise the instacart pay just below minimum during hours when it's not busy they shave the prices where a shopper can't afford to do the order when they're busy all the pay is great so the bottom line is you never know how much you're going to make this week
There HAS to be a way for them to held responsible for right out STEALING from me!!!! My online receipt showed me one price, my ACTUAL receipt was a good bit LESS, but according to the Customer Agent I spoke with, I am just S.O.L!!
According to their financial policy, they can take the ONLINE pricing OVER the actual price on YOUR receipt!!!
Truly ROBBING ME/YOU/EVERYONE BLIND!! NO REFUNDS, NO EXPLANATION, Just TAKING my money and having no courtesy or common respect that you are entrusting your personal financial information to them! CANCELLING my account and reporting them to the BBB. Their corporate offices are in San Fransisco, CA!! It may not do any good, but the MORE people who complain, the MORE they will grow a BAD reputation, and the more that report them to the BBB, it will eventually catch up with them, so they will NOT be able to get any kind of rating, use as a reference and then, hopefully go out of business!
This happened to me today! It's only my 2nd time using Instacart, but I'm already done with them. The paper receipt was in the bag of groceries and was less than the emailed receipt from Instacart. When I contacted customer service about it, they basically said that I should never have seen the receipt because they use it for their records and that the emailed receipt is the correct amount. Umm, no! The receipt from the store is the CORRECT amount. Thieves!
I just asked for cooperate office number and or email and they just say it doesn't exist. That's a bold faced lie so going forward I am taping every conversation I have with Instacart. They don't like phone calls because apparently all calls are recorded. That's another lie but I will be doing the recording for them.
The corporate number online shows as (hidden). My daughter had to call today.
I have had my groceries delivered for quite some time. Now they are delivering the store I want but sometimes they shop clear across town and not at the one they would normally do. Their times of delivery are not guaranteed. I had hoped this would be a life time of service but nothing lasts forever. Maybe someone new will take over.
I am so disappointed to hear all of these bad reviews for instacart. When it first started it was a outstanding company. I hear it has really changed. I hope they go back to the way they used to be. I would hate to see this service go by the way side.
I'm a disabled lady working for Instacart. My rent is $1200 and I have a brand new car. When I signed up to work with them they said oh you will make money. Well delivered over 12 batches and driving time and made $300 in one week. They treat shoppers like poop and they put pressure on us to get the groceries to some customers ASAP. Think about the lives that will eventually be lost at the benefit of this conglomerate. I must find out who owns this company.