I have used Instacart on and off for about a year. I am finally disgusted enough to say NEVER AGAIN. It started off being a great idea and really good experience at a fair price. Then Instacart decided the optional service fee on each and every order is no longer optional. You already pay either $14.99 per month or $149.00 per year; so why they feel they are entitled to an additional 5% service fee on every order ~ not including driver / shopper tip ~ is beyond me. You have the option of adjusting the tip to whatever you want. Here is my gripe.. when you are told your delivery will be within 2 hours ~ a delivery window of time is scheduled ~ and then when you are expecting your grocery delivery, you get a text and / or email saying they are running late.. 30 to 60 minutes late. I have also had repeat problems with drivers who cannot follow simple directions and drive around aimlessly looking for my address. I have had frozen foods that are melted because the driver was circling my neighborhood for 45 minutes ~ there is an app where you can watch them driver to your home ~ or past your home repeatedly.. I have had regular problems being charged for items that were not included with my order; I have been charged for items I did not order. I had one Instacart delivery guy actually throw my order inside the door. Instacart customer service is always perfect ~ they cheerfully give you what they call a "happiness refund" but after finding you have been charged $17.97 for a 10.00 bag of frozen chicken you did not order; opening your front door to have bags of grocery thrown inside.. chronic late, late, late deliveries.. their cheerful refunds feel more like an insult. Especially when your credit or debit card is instantly charged and you have to wait a week for the money to come back or hold to be removed. I really hate going to the market ~ but I hate Instacart more.
Wow! Well let me tell you, they don't treat the workers any better.
absolutely the worst. Did not want to give me a referral code of $20 off even though I was entitled to it for being a new costumer and had the referral code.
PEOPLE AT CALL CENTER ARE ATROCIOUS!!!!!!! left on hold for 20 minutes and NO RESPONSE
I love using Instacart. However, be aware that if you have a issue/compliment about your order that the customer service agents at the call center will always provide poor customer service. You can almost hear it in their voices that they do not care about the customer's concerns. The poor customer service...it never fails. The managers will not speak to the customers, ever. My agent name was James. My reference number provided to me by James was 15337782. Call made on 09/21/2018 at 8:18 EST. Please investigate this matter