Information, reviews and public commentary for US companies

 

Instacart

Rating
0.45283
Web
https://instacart.com
Address
50 Beale Suite 600
San Francisco, CA
94107
Phone
(888) 246-7822
General profile image

Sharon - 13 h ago

I was just discriminated against by this company they had

Me to send in all my personal information once they discovered I was African American they sent me a email asking who is Denise which is a dead family member they knew my email name before they asked me to send in my id and credit card. Very scary and sad because I feel very discriminated against and I'm about about to make the emails go viral.

General profile image

Chernor musa Jalloh - 8 d 16 h ago

My account is charged $99 for membership fees which I didn't authorize. Please credit back my account asap. Thanks

General profile image

Devon Robinson - 32 d 10 m ago

1

I have been working with Instacart for a little while now and everything was good until this last update in April came out. I updated the app and now It works when it wants to work. Let me explain, if I hit the app on my iPhone it goes to the green instacart screen, and then goes back to my home screen. The times that it does open it will let me schedule myself but it cuts off in mid shop. I had to call to get a customers address to complete a delivery. Now this happens on and off everyday. I have gotten reliability incidents lady and right . This past month has be horrible dealing with this and I'm a father of 5 who tries to make Instacart my full time. I've sent emails and made calls everyday for almost a month and the help center is crap they can't help you with nothing. They saw I was calling everyday and emailing everyday about this issue and they never helped. Not my phone cause I downloaded the app on other phones and the same thing happens it won't open. This is a big rip off and I'm reporting this to the BBB and I will be contacting my lawyer for all of us that are suffering with this company at this time. Other than that had this not happened I would've never had a complaint

General profile image

jc - 22 d 10 h ago

3

I've been having technical issues with ordering my groceries due to glitches on their website. I use Firefox , Everything I use computer-wise is up to date. But I only get through with about half or less of what I want to order and it stalls. Things end up missing.

When I inquired they said i had to use Chrome or the phone app. Neither of which I will EVER do. Firefox in number one safest browser for 2019 and for them to not support it is ludicrous. I can't see any company lasting long that doesn't keep up top date with technology.

Back to Amazon fresh.

General profile image

Anonymous - 14 d 15 h ago

Change company

General profile image

Roary Carlson - 14 d 18 h ago

I had to cancel my order today. It appears sometimes you hire people that are not trained well enough and cant help.

Too bad I will have to order out tonight.

General profile image

Roary Carlson - 14 d 18 h ago

I had to cancel my order today. It appears sometimes you hire people that are not trained well enough and cant help.

Too bad I will have to order out tonight.

General profile image

Roary Carlson - 14 d 18 h ago

I had to cancel my order today. It appears sometimes you hire people that are not trained well enough and cant help.

Too bad I will have to order out tonight.

General profile image

Roary Carlson - 14 d 18 h ago

I had to cancel my order today. It appears sometimes you hire people that are not trained well enough and cant help.

Too bad I will have to order out tonight.

General profile image

Menee - 20 d 10 h ago

I am a shopper for Instacart. And I wanted to inform you of a lot of fraud going on in your company. Every time I received tips from customers they; whoever runs your financial department always cash out my money

Good example; today June 4, 2019 I still had 12 dollars of tips in my account the minute I got a batch the 12 dollars that was there was gone. And according to my app Instacart paid me that on the 3rd. Which is not true

General profile image

Danielle Langston - 76 d 9 h ago

0

Thieves. They are liars and have stolen money out of thousands of people's pockets. Read the reviews before using them. I am a lawyer and plan to file a class action lawsuit.

General profile image

Susan L Brooks - 71 d 8 h ago

0

Let me know when you do.

General profile image

Anonymous - 30 d 12 h ago

Let me know when you do too

General profile image

Cherene Thompson - 33 d 12 h ago

0

I was a shopper with Instacart, and they cut off my account because they said I was not delivering the groceries to their customers. This company has not only broken their contract with me they are also giving me a bad name. I am not sure what the legal trim for that is, however, they are accusing me of not delivering the groceries. I do not steal from people. I paid for customers groceries when their credit card wouldn't work. The contract says that they will reimburse shoppers for any expenses when the shoppers use their own money for groceries within 10 days. It's been since February and I still have not been reimbursed. I am looking for an attorney to help me get what belongs to me. It's over $500. I'm not sure how to get in touch with you? I get the same story every time I try calling them and that is I need to submit the request through the app. and that doesn't work either. Frustrated!

General profile image

Anonymous - 26 d 14 h ago

This also happened to me and I have proof that groceries were delivered and address info. I'm wondering if I should contact the police to get them involved however we need to start a class action in reference to this

General profile image

Jazzmine - 32 d 7 h ago

Please post when you decide so others can join.

General profile image

Anonymous - 30 d 12 h ago

Danielle I've been working for instacart when shoppers could count on $15 an hour working 60 hours plus so my weekly was 902 $1,000 that's impossible today which was purposely planned this car company is so greedy that they cheat on the minimum pay per delivery if you get a double instead of paying you $14 they'll pay 11 or if they should pay you 10 to pay you seven which is an outright violation you know what UCC is they've been sued many of time and they've lost and it's cost them quite a sum they have a learning disability this will continue until the company goes down

General profile image

Anonymous - 30 d 12 h ago

Danielle for instance if there is a $12 tip they'll knock off six seven eight dollars on the instacart pay if there's no tip they'll raise the instacart pay just below minimum during hours when it's not busy they shave the prices where a shopper can't afford to do the order when they're busy all the pay is great so the bottom line is you never know how much you're going to make this week

General profile image

They will ROB U Blind!! - 102 d 14 h ago

0

There HAS to be a way for them to held responsible for right out STEALING from me!!!! My online receipt showed me one price, my ACTUAL receipt was a good bit LESS, but according to the Customer Agent I spoke with, I am just S.O.L!!

According to their financial policy, they can take the ONLINE pricing OVER the actual price on YOUR receipt!!!

Truly ROBBING ME/YOU/EVERYONE BLIND!! NO REFUNDS, NO EXPLANATION, Just TAKING my money and having no courtesy or common respect that you are entrusting your personal financial information to them! CANCELLING my account and reporting them to the BBB. Their corporate offices are in San Fransisco, CA!! It may not do any good, but the MORE people who complain, the MORE they will grow a BAD reputation, and the more that report them to the BBB, it will eventually catch up with them, so they will NOT be able to get any kind of rating, use as a reference and then, hopefully go out of business!

I'm DONE!!

General profile image

Megan2681 - 35 d 10 h ago

0

This happened to me today! It's only my 2nd time using Instacart, but I'm already done with them. The paper receipt was in the bag of groceries and was less than the emailed receipt from Instacart. When I contacted customer service about it, they basically said that I should never have seen the receipt because they use it for their records and that the emailed receipt is the correct amount. Umm, no! The receipt from the store is the CORRECT amount. Thieves!

General profile image

Jazzmine - 32 d 20 h ago

0

I just asked for cooperate office number and or email and they just say it doesn't exist. That's a bold faced lie so going forward I am taping every conversation I have with Instacart. They don't like phone calls because apparently all calls are recorded. That's another lie but I will be doing the recording for them.

General profile image

Chella - 26 d 19 h ago

The corporate number online shows as (hidden). My daughter had to call today.

General profile image

barbara - 32 d 19 s ago

I have had my groceries delivered for quite some time. Now they are delivering the store I want but sometimes they shop clear across town and not at the one they would normally do. Their times of delivery are not guaranteed. I had hoped this would be a life time of service but nothing lasts forever. Maybe someone new will take over.

General profile image

madison - 76 d 17 h ago

I am so disappointed to hear all of these bad reviews for instacart. When it first started it was a outstanding company. I hear it has really changed. I hope they go back to the way they used to be. I would hate to see this service go by the way side.

General profile image

Jazzmine - 32 d 20 h ago

0

I'm a disabled lady working for Instacart. My rent is $1200 and I have a brand new car. When I signed up to work with them they said oh you will make money. Well delivered over 12 batches and driving time and made $300 in one week. They treat shoppers like poop and they put pressure on us to get the groceries to some customers ASAP. Think about the lives that will eventually be lost at the benefit of this conglomerate. I must find out who owns this company.

Other Reviews & Comments

Piggly Wiggly Ala Distrg Co
Anonymous The manager or supervisor was rude when I came in at 6:02am ... 

7-Eleven, Inc.
Concerned for our future Standing in line .. the cashier asked my girl standing behi ... 

Ross Stores
Cuge Hock Biggest crock of shite story I've ever heard LOL.

McDonald's Corporation
Anonymous Manhattan location 116street3ave And 103-3rdave There machi ... 

Autozone
BSttaw Hello I am in immediate need for assistance by your corpora ... 

Uber Eats
Andre I will never use Uber eats again the driver completed my or ... 

Hyundai USA
Antarou Hello my name is Antarou oumarou

Taco Bell Corp.
Linda Wolfe I went to taco at store@2405 south blvd.charlotte,nc.28203# ... 

Circle K Stores Inc
Lawrence Robertson Circle K by my house closes whenever it wants to during the ... 

Home Depot
Anon I went to the return center at the Home Depot on 48th ave a ... 

Fox News Network, LLC
22@u Like all that positivity you have for Senator Sanders?

Jack in the Box Inc.
Jimmy Had the worst drive thru employee I have ever seen in my li ... 

Costco
Margot, Manhattan, NYC Dear Mr Jelinek I am a recently widowed senior and I cant g ... 

ESPN, Inc.
Boyd Why do you bother with having commentators for the CWS??? Y ... 

Mercedes-Benz USA, Inc.
Anonymous My vehicle was left UNSECURED with windows down hoop ope. I ... 

Best Buy
Diane Deighton I have been on the phone for 1 hour and have finally hung u ... 

Sprint Nextel Corporation
Anonymous I need someone from corporate office to call me. Ur custome ... 

Office Depot
disgusted customer Never again, I purchased the product on this Friday past wa ... 

T-Mobile USA, Inc.
Turn on the speaker I went to this t-mobile hoping to look for a phone and info ... 

American Home Shield
C Glenn I am totally frustrated with AHS. I have both my 1st and 2n ... 

Rent a Center
Anonymous I have rented from Compton Store for at least 14 years. Pai ... 

The Directv Group, Inc.
Fed up with the lies! Thanks alicia jones! Appreciate the number :)

USAA
Sherita Shaw USAA uses unethical practices by locking customers out of t ... 

Google Inc.
Anonymous You are willing to

Amazon
Paul Urban DO NOT ORDER ANY TEXTBOOKS FROM AMAZON!!!!!!!!!!! They hire ... 

Ashley Furniture
So upset with Ashley scheduled 2 deliveries and cancelled then thrid time send me these to little men and not even taller then me and they could not even get in my apartment. Now they making me pay a resocking fee and another delivery free. Went off on them and will neve ever buy from them again and will not even tell be to go there. I have purchesed furniture for year and never not this nightmare. Madder than mad

AT&T
Anonymous Having very hard time trying to get a new internet box...wa ... 

eBay, Inc.
nomore We have been selling on eBay for 20 years. We have never ex ... 

Days Inn Worldwide, Inc.
AM Genotti First: I've had many great stays with Days Inns facilities  ... 

Dollar General
Previous Dollar General Customer Customer service, except at the register, is nonexistent in ... 

Petco
Whatastink PETCO

Enterprise Holdings, Inc.
Patricia Let's hire an attorney!

Best Western
Anonymous The room's were great, I just got Married and spend the nig ... 

Ford Motor Company
Sherry Kappen Does anyone know who to contact at Ford in Dearborn to get  ... 

Domino's Pizza, Inc.
Anonymous I would like to warn people about a scam using my Dominos a ... 

The Home Depot, Inc.
Sherry On 06/24/19, my boyfriend and I went to Home Depot 855 Lane ... 

Facebook
donte Mincey My page hasbeen hacked!! I have sent my Id in and y'all hav ... 

Discount Tire
Anonymous When for two new tires, Knocked my front end out of alignme ... 

Lg Electronics Alabama Inc
Michelle Brown-Murray The worst customer service EVER! Our Refrigerator broke on  ... 

Cold Stone Creamery Inc
Otavia Martin So i decided to go to cold stone in south field and evergre ... 

American Express Company
They Lost $3479.99 worth of My Money Orders!! On 6/3/2019 we purchased 6 money orders to pay my charges o ... 

Jim Click Ford
B. Hobel i bought a used Lincoln Mks from Holmes Tuttle, during sale ... 

Southwest Airlines Co.
Michael With literally thousands of complaints listed here, are any ... 

Panera Bread
Disappointed in Panera Today I visited your Cafe in West Chester, Ohio #4913. I or ... 

LA-Z-Boy
Retired and even more pissed off. Apparently this site is bull crap too. It's not the actual  ... 

Pizza Hut
Anonymous I live in Ravenswood WV and called Pizza Hut ti order. Whil ... 

Groupon, Inc.
WE HAVERIGHTS Hello,

Sonic Corp.
Earl w Horrible. Sonic on 03 and Jammes in Jax, FL will take your  ... 

Kroger
Anonymous YOUR COMPANY HAS STOLEN MONEY FROM ME. YOU CLAIM TO HAVE DE ... 

Dillard's Inc
Vicki I have been shopping at Dillards, since it was the major la ...