Information, reviews and public commentary for US companies

 

Instacart

Rating
0.333333
Web
https://instacart.com
Address
50 Beale Suite 600
San Francisco, CA
94107
Phone
(888) 246-7822
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Redhead - 4 d 16 h ago

1

I contacted Instacart concerning an order that I placed. I was lied to by 3 representatives who said "the order is being processed". Three hours later the status of the order stayed the same online. I finally found out that the order had changed hands numeous times and would take another 2 hours to be delivered. Needless to say, I cancelled the order and asked to speak to a supervisor. I was advised that I would have to wait about 20 minutes. This is by far the worst company to deal with and will probably be out of business very soon.

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janet-rating for abusive shopper - 31 d 12 h ago

0

instacart corp #, don't know if they have same views as their employees:

1 888 2246 7822. i will certainly be reporting this incident to elder & disabled organizations throughout Denver letting them know a few of the instacart drivers are abusing the elderly & disabled. i am also notifying the local news stations (Ch 7, Ch 9, the Denver post, etc) here in Denver about the incident, especially surprised to see all the reviews are the same, will do a screen shot of this page & send in email to media. maybe they will get corporate to do something, like terminate any drivers that abuse the disabled & elderly. in addition, i will have security in our building pull the footage & post the abuser's picture so she will be banned from the building. we have a no tolerance policy on violence. on with my story....

i am disabled as well & my shopper named lynn was so abusive, lazy, violent, threatening, refused to deliver my groceries as she said "you have too many groceries" & in addition wanted ME to come down & get my groceries as she doesn't have time, a cart & needs to get to her next customer to bully & abuse. I called 911 & the police said it's legal for the shoppers to bully, threaten & be violent towards disabled persons, call instacart & report her. todd at instacart refused to give the shopper's last name stating they have to protect their shoppers. what about the customers? i am calling the corporate office tomorrow,.

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Mr. Angry - 6 d 17 h ago

0

Wow yes, that is a great idea both myself and my mother are disabled and my mother is a senior citizen of 71 years old and they are taking advantage!!! my two sons took my mother's groceries in the house and put them away for her. all the driver did like I say above is open the hatch of the back door. And then he gets a $13 tip because it would not allow me to tip after. I'm totally done. We should all get together and sue them!

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Yvonne - 32 d 20 h ago

1

I am unsatisfied for nearly every reason listed on the drop down menu. I would like to state that the Representative named Dakota was professional, helpful and understanding. However, after waiting on hold for nearly 40 minutes a Supervisor named Nathan arrives on the line and basically brushes me off. I am explaining that I feel utterly ripped off by Instacart because my receipt on the app had been changed and that as of that moment I had two different receipts and did not appreciate it. Also, when I initially make an order I decide to tip or not at that point. I base this on how much cash I have on hand. For my order on Jan. 4th I chose no tip. However, when I called on the 14th of Jan. the app is asking me to choose a tip. How can that be? It is 10 days later and I already chose no tip and have an e mail receipt to prove it. How did this happen? Why was my receipt changed on the app and why had I not received my $ 6 dollars back to my account within the 7 days we are all told we will? The Supervisor answered none of my questions and I am so angry. I will never use Instacart again because I do not feel safe to do so.

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Mr. - 10 d 6 h ago

1

What happens is the app gives the customers another 3 days or something to change the tip if they feel that the driver deserves it, it was probably a glitch but from the looks of things on this comment site, Instacart really sucks I'm mean I'm a full time shopper for them so I'm on the other side of the spectrum, but to tell you the truth, I believe tipping should be enforced the only reason why I think this because as your delivery driver I use my car, my gas, my time, my phone, my attention to detail, as well as going above and beyond for the customer. What makes me mad though is that they treat both sides of the isle like this, whether your a customer or a sub-contractor. The company is all about the Benjamin's. I've been with them a whole year now from when I first started I was making close to 14 dollars an order as time went on every week they dropped the pay it would go from 13.75 in February all the way to 3.25 in October/November, I couldn't believe it. So that's why the tips are so important as well as it's the practical thing to do, I mean you go to a restaurant and when you get the check, your not going to not leave a tip cause that just wrong and not the way it works unless the server was just plain sorry at there job. So it really sucks that customers on that side have to deal with those issues with customer service and that makes it worse for the drivers cause the customers already peed off, at the company so then they see the driver and take it out on us, when in fact I just went to the store for you, got everything you need, in the exact way you would get it and have it bagged certain way,and load it and drive it to you and sometimes you'll ask to bring them in, I just wish the customers who place the orders would ask us instead of assuming cause it really sucks and hurts both sides of the isle. So I always take into account that how would the customer want there items cause I wouldn't want it all messed up so why do it to the customer. So it sucks that stuff like this happens and really does everything chaotic and just messes everything up. So like I do when I go to the store, I say to myself shop as if your shopping for Mom. So I hope this helps give insight to customers who want to know why or what's the issue.

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Mr Angry - 6 d 17 h ago

0

Get this, they took $13 for a tip when the guy did nothing but open the back door am I to giant older sons got $300 worth of groceries in hand and the driver only drove the truck and did nothing else. Why should they dictate what I tip oh, you don't tip until the job is done and you tip accordingly. I intend to go to the BBB regarding this company and maybe this will be his 21st company to fail. SMH! I really feel bad for the employees there and they deserve justice.

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John - 104 d 15 h ago

0

Piece of shit company. Company again reduced the reimbursement of workers without prior notice. I have worked for Instacart since March of 2018 and have seen senior management change policy to reduce the income of their workers and increase their bottom line. They also charge their customers in multiple ways. They charge a membership fee, a monthly fee, a per item fee and a 5% "service fee". The only service that goes to is the management who enjoy bending the people that earn them the money and screwing them. My income dropped 30% in April when they instituted the "service fee" . Meaning what should have been tip money went into the pockets of the greedy thieving bastards called the senior management. as of today, 11/05/18, they instituted more changes again diverting money's from the people that actually do the work to their thieving pockets.

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Hard worker taken advantage of - 73 d 14 h ago

0

I believe all Instacart Independent Contractors should file suit requiring full financial disclosure. I deliver to several people weekly if I think a tip from them is low I ask if everything is ok, then explain why I'm asking, low tip. EVERYTIME they state they left a larger tip and insist on showing me the amount on their account. Instacart has been sued in the past for false reporting; until we unite and push the point instacart will continue to operate this way. I've contacted the IRS requesting a look-see into Instacarts reporting, hopefully it will cause enough of a rift to make them operate honestly.

Very unfortunate as they have a viable company but operate as a pocket of thieves.

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Anonymous - 6 d 17 h ago

0

I concur... I would be willing to share my experience if you ever do so I will check time to time to find out. Our situation is that they will not give me back money that they took and did not deliver the food. now reading all these comments I'm thinking that maybe the driver took advantage of this and kept the groceries because he/she doesn't make enough money...Very sad...

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Dishonest, Greedy Apoora Mehta - 44 d ago

0

I'm right there with you, they think we don't notice that the batch payment is paying less and less as the weeks go on. At first when they rolled it out, I thought, ok.. but I've noticed the last 2 weeks that the batch payments are paying ALOT LESS, 90% of orders are paying between $10-14 dollars.. THATS INCLUDING THE TIP.. at least if I did an order with 10 items, I was making $20 bucks, now it's $10.. IC is really just a fucking scummy company ran by a greedy fucking piece of shit scumbag.. he found a loophole to steal tips, it's really fucking disgusting and sickening

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Anonymous - 6 d 17 h ago

0

Did you know the owner of the company had 20 failed startup companies prior to instacart? So basically if you put something in the app and then delete it it still stays in the car and they take your money anyway, and you do not get the groceries. We need to band together and talk to the BBB. He's probably a rich brat and cannot tell Daddy/ mommy/ investors, another company is failing!!!

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Mr. - 10 d 5 h ago

I totally agree with you John, something needs to be done or addressed with a lawyer cause I believe they are doing something illegal or something to line their pockets cause like you said it's been crazy this past year what they have done to the pay. Like you said they have been just lining their pockets, I started in the last week of Jan. 2018, the week of Feb.12-18,2018, the delivery commission was at 13.75. The next week Feb. 19-25, 2018 the dam commission dropped all the way to 8.75 for the weekends and 8.50 on the weekdays, them every dam week from there they were dropping the commission, 50 cents, a quarter, until it got all the way to 3.25 a delivery. I couldn't believe, now there trying to change it again because everyone probably started saying something. Honestly, they don't pay enough, what's a trip is they don't even have to charge there customers that much because they have so many customers there should be enough to to around. So hopefully something gives.

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Liliana - 137 d 18 h ago

0

absolutely the worst. Did not want to give me a referral code of $20 off even though I was entitled to it for being a new costumer and had the referral code.

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Anonymous - 10 d 5 h ago

You have to spend over so much to get it, there's always a catch really sucks

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Anonymous - 6 d 17 h ago

0

I spent over $300.00 still did not allow me, kept rejecting. SMH..the creator/ owner had 20 failed start up companies prior to this instacart. please tell your friends to make sure their order is 100% accurate and check your bank statement because they only give you 7 days to dispute anything. Also do they know that most banks put out monthly statements not weekly? What a joke of a company! Also in regards to above statement from anonymous saying how they treat their employees, that is a huge red flag!! If you treat your employees like crap they're going to do a crappy job...

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Theresa Golden - 8 d 19 h ago

0

I cant seem to get any information on getting my 1099 tax form from Instacart

Can anyone help me

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Max - 9 d 13 h ago

Just saw a story on Fox News about Instacart. When customers tip the employee for doing a good job, Instacart reduces the employee pay. So, when you tip the poor guy working for Instacart, the corporate boys are keeping the tip for themselves. I would never do business with a bums that mistreat their employees like these guys.

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lucy - 43 d 19 h ago

1

age discrimination? i applied on line, met all of the qualifications of the job, was invited for an onboarding session. When i arrived they told me I couldn't be interviewed because i didn't meet the qualifications - really? over 18, lift 30 pounds, access to a smart phone and legal right to work in the US. Most of the population meets that. The only possible reason for turn down was my 50 something age. I would be curious if other 50 plus people have applied and been screened out as well?

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Mr. - 10 d 6 h ago

1

That's really odd because both of my parents are over 50 and are full time shoppers, are you sure that there wasn't something else you missed try getting in as a shopper instead of a in store shopper maybe it'll work that way, that's really odd. Let me know what happens, If you need help signing up I'll get you in.

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G.F.Y. - 11 d 13 h ago

0

If your thinking of using Instacart, DONT! They are a sham, a complete joke, a scam, and in no way out to help those who use there services. They dont have to deal with the problems that full time shoppers like myself do, so they dont care! Aproova Mehta, the CEO of Instacart, Should feel ashamed for his actions (more like a lack of action). DO NOT USE THIS SERVICE, COMPLETE SCAM. Id say some Harsher words, but i would also like people to see this post. Truly deserving of a 0 star rating.

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CHRISTINA GUISTI - 16 d ago

0

HORRIABLE!!!!! Im glad i can put 0 stars because this company is dispicable!!!

using contactors cars.phones,gas,miles and bodies to make Apoova Metha rich as they suffer with 80 cents as a bach offer and then contractors get lucky is the customer leaves a tip that by the way they can reduce or take back after delivery!!! Apoorva you had so many failed start ups and got lucky with this one because you manipulate the system constanly having your engineers do updates with ways to steal from us! WE are the reason this company exsist ,without us you are nothing but the failed start up man you were before!!! Keep bragging about allll your money THAT WE MAKE using our supplies!!! KARMA, she will come into your life one day!! You feel the loss when alll us contactors boycott until we get what we deserve!!! Maybe another law suit like California only larger does that sound good???? So far there is a group of 125 contactors gearing up to fight for whats right and trust me we will all sit idel in OUR cars just letting batches fly around from one to another not accepting them then customers will wonder why their orders are not shopped or delivered!!!

here is a thought Apoorva go buy your own trucks,cars,insurence,phones, gas and pay wear n tear then lets see if your company will be worth 8 billion dollars!!! You have no conscience,your soul is cold with no care about anything or one but yourself!!! When you can sleep good night knowing you are stealing from the workers who built your empire your not a man you are without feelings and heartless!!!!

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joseph olson - 27 d 19 h ago

0

Their Customer "Help" line ,1(hidden), does connect. But if you press "customer", you will be disconnected in a average of 62 seconds. with NO assistance provided. Their "help" function in a SCAM.

This is a customer service company that provides NONE.

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Bonnie Lackey - 32 d 10 h ago

0

I SM DISABLED! I ORDERED AT 6:00 P.M. BY 8:00 P.M. I HEARD NOTHING! I CALLED SPOKE TO A GIRL..SHE DIDN'T SEE THE ORDER SO I WENT TO THE WEB...I SAW THAT THERE WAS AN ISSUE SO I WENT BACK TO THE ORDER, IT WAS THERE, SO I WENT FROM CHECK-OUT AND RE-DID THE CHECK-OUT! THEN I CALLED FOUR TIMES TOTAL AND WAITED AT LEAST 10 MINUTES EACH FOR SOMEONE TO ANSWER! EACH ONE SAID IT WAS PROCESSING...BUT IT SCHEDULED FOR 10-11 P.M.! PUBLIX CLOSES AT 10:00 P.M.!!! LASTLY, I SPOKE TO A SUPERVISOR THAT BASICALLY TOLD ME HE WAS SCHEDULINGE FOR THE MORNING-HE TALKED OVER ME-WOULDN'T TRY TO FIND A DRIVER AFTER I LOCATED A PUBLIX NOT FAR FROM MY HOME THAT WAS OPEN UNTIL 11:00 P.M.!!! HE BECAME MORE BELIGERANT AS I ASKED HIM TO TRY TO FIND A DRIVER. FOR A COMPANY THAT IS A DELIVERY SYSTEM! IT IS NOW 10:42 P.M. I NEEDED THE CATFOOD TO FEED MY ANIMALS TONIGHT! I HAD FALLEN ON SUNDAY NIGHT SO I WAS IN WORSE PHYSICAL CONDITION THAN USUAL!!! SO 5 HOURS LATER...NO FOOD AND THE SUPERVISOR HUNG-UP ON ME!!!

VERY BAD SERVICE-CRACKS IN THE SYSTEM! SOMEONE NEEDS TO FIX WEBSITE-TOO SLOW-DOES NOT FUNCTION WELL, NO DRIVERS NAMES OR NUMBERS FIR THEM TO CONTACT-DRIVERS CANNOT CALL CUSTOMER TO ASK QUESTIONS AND VICE-VERSA! TOO LONG A WAIT FOR PHONE CUSTOMER SERVICE! WALMART HAS PICK-UP & DELIVERY...I WILL HAVE TO SIGN UP WITH THEM! SYSTEMIC PROBLEM WITH COMPANY! LASTLY, HE SCHEDULES ME FOR A TIME THAT I WOULDN'T BE AVAILABLE -DID NOT ASK ME NOR LISTENED TO ME AS I OBJECTED! IT CRAZY THAT THEY LEFT ME IN TROUBLE-WITHOUT FOOD FOR ME AND MY ANIMALS- AFTER STARTING AT 6:00 P.M. TONIGHT...AND AFTER TALKING TO SIX (6) STAFF PERSONS ASKING FOR HELP!!!

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Dropped like a bad habit - 34 d ago

1

I worked for Instacart for 6 months as a Full Service Shopper I wanted to switch roles to In store Shopper so I went to Orientation for it and they never switched me over. Instead of switching me over they just cut me off completely without making me aware so I emailed them about it and no responce.

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Denise Laucella - 84 d 14 h ago

0

Worst customer service ever in this was a supervisor! I canceled my membership will never use them again.

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Barbara - 78 d ago

Were you able to get some of your money back

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