Information, reviews and public commentary for US companies

 

Instacart

Rating
0.418919
Web
https://instacart.com
Address
50 Beale Suite 600
San Francisco, CA
94107
Phone
(888) 246-7822
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Danielle Langston - 133 d 20 h ago

0

Thieves. They are liars and have stolen money out of thousands of people's pockets. Read the reviews before using them. I am a lawyer and plan to file a class action lawsuit.

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Susan L Brooks - 128 d 18 h ago

0

Let me know when you do.

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Anonymous - 88 d ago

Let me know when you do too

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Cherene Thompson - 91 d ago

0

I was a shopper with Instacart, and they cut off my account because they said I was not delivering the groceries to their customers. This company has not only broken their contract with me they are also giving me a bad name. I am not sure what the legal trim for that is, however, they are accusing me of not delivering the groceries. I do not steal from people. I paid for customers groceries when their credit card wouldn't work. The contract says that they will reimburse shoppers for any expenses when the shoppers use their own money for groceries within 10 days. It's been since February and I still have not been reimbursed. I am looking for an attorney to help me get what belongs to me. It's over $500. I'm not sure how to get in touch with you? I get the same story every time I try calling them and that is I need to submit the request through the app. and that doesn't work either. Frustrated!

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Anonymous - 84 d ago

This also happened to me and I have proof that groceries were delivered and address info. I'm wondering if I should contact the police to get them involved however we need to start a class action in reference to this

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Marie B Armstrong - 30 d ago

Hi, I am a senior citizen and up until a couple of months ago I was a regular customer (I have no car, don't live on a bus line)

I received a debit/MasterCard from the Social Security Office. I put in an order and was informed that Instacart won't except the car.

I had a couple of shoppers take my picture with them and my groceries under my address number.

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Sandra - 9 d ago

Hello do to Security reasons you can't use your Social Security debit card with this company. And instacart don't have a contract with Social Security okay. I hope this information helps you..

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Jazzmine - 89 d 17 h ago

Please post when you decide so others can join.

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Anonymous - 88 d 23 h ago

Danielle I've been working for instacart when shoppers could count on $15 an hour working 60 hours plus so my weekly was 902 $1,000 that's impossible today which was purposely planned this car company is so greedy that they cheat on the minimum pay per delivery if you get a double instead of paying you $14 they'll pay 11 or if they should pay you 10 to pay you seven which is an outright violation you know what UCC is they've been sued many of time and they've lost and it's cost them quite a sum they have a learning disability this will continue until the company goes down

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Anonymous - 88 d 23 h ago

Danielle for instance if there is a $12 tip they'll knock off six seven eight dollars on the instacart pay if there's no tip they'll raise the instacart pay just below minimum during hours when it's not busy they shave the prices where a shopper can't afford to do the order when they're busy all the pay is great so the bottom line is you never know how much you're going to make this week

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active shopper - 34 d 19 h ago

0

Please let us all know when you do and we can do to help. I am/was an instore shopper in the SE region in Tampa, until today. I only shop in the store and do not deliver. My co workers and I have repeatedly received threatning emails and slack messages (our inner company texting app - Slack just went public, btw) that treat us as if we are 5 or 6 years old. Demeaning, changing the goal posts, demanding insane speeds that only 15% of the shoppers who have been here a year can reach, and treating us as inmhumane.

There has already been one class action lawsuit for the drivers that I believe used to shop as well. Two of our delivery people got a pay out. Instacart was stealing tips, as was Door Dash. As of last week, customers had 3 days to change their mind on the tip they gave!! I heard they now have 24 hours but even that is a slippery slope. As an instore shopper we race around for hours. The drivers work SO hard and they have told me stories about tips and hot spots and driving really long distances, just as manyof the above posts state. This is TRULY a cluster%^%& of a company, I have never experienced such chaos, lies and stealing.

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Dealing w Instacart makes people crazy - 30 d ago

0

please do! My friend sent me a link today https://www.bloomberg.com/news/articles/2019-07-15/instacart-hounds-workers-to-take-jobs-that-aren-t-worth-it

Every bad thing in that article is true.

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Sam - 29 d ago

0

I just received my order and the shopper not only forgot my item, but they threw trash in my grocery bag. Nasty!

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Anonymous - 27 d ago

Please post when you do.

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P.C. - 13 d 4 h ago

0

This is good , they are Stealing

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eld/dis/vet - 9 d 6 h ago

4/5/2019 Dr.Ms.Langston:

If you file a lawsuit, please include us. I am a 73 yr old Disabled Viet Nam Veteran living on Social Security in Miami, FL. My elderly, disabled wife and I decided to use INSTACART as we can no longer get out as we used to. After 3 deliveries that went well the first month, too late to cancel our $99 membership, they horribly botched 1st order our 2nd month, stole $80.00, causing us tremendous agitation, panic and terror, as we DID NOT RECEIVE THE FOOD ITEMS they charged on our card WITHOUT MY KNOWLEDGE. They stated a total amount yesterday that we agreed to, but a different, very inflated amount today. We still need food, but our food dollars were taken by them. Someone from Instacart sent me a message, but is taking too long to rectify. They also wiped out online records of our real purchases and all our communications to the Shopper on 8/4/2019; the only proof we have left are TEXTRA messages from our Shopper stating DELETIONS and REFUNDS she made due to items SOLD OUT, NOT AVAILABLE. and REFUNDED. But INSTACART CHARGED US ANYWAY for all items REFUNDED, NOT RECEIVED, FULL PRICE, BOGO PRICES IGNORED. I never thought a big company would steal from an Elderly Disabled Veteran & Wife, but Instacard did. This is a truly EVIL, DECEITFUL and DIABOLICAL company set-up that needs complete restructuring to give back some control to customers over what is charged on their credit cards.

Also NOT AUTHORIZED by me - AT&T charged money on my credit card even though I was current. It was a new installation after we moved, credited with a previous payment - how did they get the account number to my credit card? - in 2 years, I NEVER used my credit card to pay them, ONLY MAILED MONEY ORDERS. Im beginning to think the huge, infamous national U.S. data breaches and thefts were NOT done by Russia, but by some of our own Home Corporations. American Big Business is targeting us all. P.S. After nights without sleep, we finally got a full refund for $90 overcharged us on groceries, plus our $99 mmbership.

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Pissed Instacart customer - 9 d 5 h ago

0

Count me in dear. My email is (hidden)

There's a woman who's an employee at Instacart that I'd love to smack.

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Anonymous - 8 d 20 h ago

0

Please do! I pay for Express membership, yet they never have delivery spots available until hours later or the next day.

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Anonymous - 15 d ago

0

I was an In Store Shopper. My account was terminated due to performance. The latest metrics laid at our feet are almost impossible. We are being punished for things out of our control.

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P.C. - 13 d 4 h ago

1

I agree ,you can't not reach their expectation without skipping steps to satisfy customer needs . Food shopping is a very specific customer service And most in-store shopper's preferred to satisfy customer needs over Expedience when possible .

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Anonymous - 26 d 9 h ago

Instacart is very unprofessional and not organized right. They give the hours they feel like tell you, oh can pick up shifts but you can not. They make you feel like your nothing and are very replaceable like if we were garbage. I'm shopper. I'm also single mother. How do they expect me to live off no hrs and only make $9 a hr. No stars

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ALAN PICKERING - 16 d ago

0

i agree they are rude and interrupt and i had them delete my account as they did not help me with placing my order with a free $45 credit in my e mail........ I will use my food stamps and save my cash..............

Even supervisors do not help and he deleted my account instead. What a joke instacart has turned out to be.

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Anonymous - 28 d 4 h ago

2

Instacart started on demand in our area and also shift. I have Been a shopper for a year and a 1/2 . The shift people are not getting any orders so now the regulars who shop every day as a full time job are losing all sorts of money can't get in touch or find a phone number for the corporate office and no one is willing to do anything. You call and get a supervisor on the phone and they take your information but no one is calling back or changing what is going on I used to make a $1000 to $1200 a week down to 3 to $500 a week because they're screwing it up. Does anybody have the insta cart corporate number not the number that we call to get help as a shopper?

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Anonymous - 27 d ago

1

I have the same issue. I'm in a very small town and was making $3-400 a week which isn't bad considering we have 3 stores to shop. There were 4 of us servicing the town and customers knew all of us. Now there are about 15 or more of us. I'm lucky to make $100. I get no batches on shift and a few off shift. If I'm off shift that means I'm unavailable! Also EVERY shift had a peak bonus, $5,$7, or $10 per batch. Since on demand became active 3 weeks ago the bonus has been removed with no warning or notification. I have gone into a store and employees have asked where I've been? They see all new shoppers but not me...No loyalty or seniority given to those of us who have been around for awhile. I personally shop for 2 of my customers because they're tired of getting someone new each delivery and it not being right.

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Gregorio Angle Jimenez III - 44 d 11 s ago

0

I've been a Instacart shopper for the past year and three months. Since companies out there miss treat you I found a good self employed job. After there update of new app 04/26/2019 been having issues of GPS location, Batches Removed, being at store location and not able to start batch, Being on for 6 hours and have no notification to end early, and finial having a support supervisor agent cut you off when your tying to tell them the truth about what's going on. I'm sick and tired of being punched around Instacart owes money to many shoppers that are having the same issues. Then for them putting rules that they can't fellow. I'm being calling to try to get a straight answer from corporate but let's see how far Instacart puts there shoppers back and if they do going to stop recommending Instacart to people just like my dealership Hyundai if they don't fix the problem.

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Active shopper - 41 d ago

I am having the same issues just like Gregorio Angie Jimenez. First thing on shift and says cannot track my location (?), profile photo got removed and cannot edit or replace. I am told that the system automatically sends you a batch but when i'm In a wide hot zone and I get sent to Siberia (15 miles away) for a delivery. This is not only a few times but almost happening on a daily basis. And when I don't acknowledge batches that don't give tips or that's low in price them suddenly I get a good good one that pays really well! Of course I instantly accepted the batch, and once I accepted the batch and ready to shop the batch either gets removed or canceled after finishing shopping. How so convenient! and the shopper support is telling me it's automated. Smh

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