Piece of shit company. Company again reduced the reimbursement of workers without prior notice. I have worked for Instacart since March of 2018 and have seen senior management change policy to reduce the income of their workers and increase their bottom line. They also charge their customers in multiple ways. They charge a membership fee, a monthly fee, a per item fee and a 5% "service fee". The only service that goes to is the management who enjoy bending the people that earn them the money and screwing them. My income dropped 30% in April when they instituted the "service fee" . Meaning what should have been tip money went into the pockets of the greedy thieving bastards called the senior management. as of today, 11/05/18, they instituted more changes again diverting money's from the people that actually do the work to their thieving pockets.
I believe all Instacart Independent Contractors should file suit requiring full financial disclosure. I deliver to several people weekly if I think a tip from them is low I ask if everything is ok, then explain why I'm asking, low tip. EVERYTIME they state they left a larger tip and insist on showing me the amount on their account. Instacart has been sued in the past for false reporting; until we unite and push the point instacart will continue to operate this way. I've contacted the IRS requesting a look-see into Instacarts reporting, hopefully it will cause enough of a rift to make them operate honestly.
Very unfortunate as they have a viable company but operate as a pocket of thieves.
Worst customer service ever in this was a supervisor! I canceled my membership will never use them again.
Were you able to get some of your money back
They have not been able to fix the bug for 2 months. The app wont work on my samsung 8+ nobody knows or is oblivious on how to fix it. Very dissapointing.
PEOPLE AT CALL CENTER ARE ATROCIOUS!!!!!!! left on hold for 20 minutes and NO RESPONSE
They are monsters!!!! One of them actually laughed, no, guffawed at me, along with a bunch of other employees in the background because of my accent, I suppose. I was then transferred to a "supervisor" who also laughed at me!Unbelievable!
I have used Instacart on and off for about a year. I am finally disgusted enough to say NEVER AGAIN. It started off being a great idea and really good experience at a fair price. Then Instacart decided the optional service fee on each and every order is no longer optional. You already pay either $14.99 per month or $149.00 per year; so why they feel they are entitled to an additional 5% service fee on every order ~ not including driver / shopper tip ~ is beyond me. You have the option of adjusting the tip to whatever you want. Here is my gripe.. when you are told your delivery will be within 2 hours ~ a delivery window of time is scheduled ~ and then when you are expecting your grocery delivery, you get a text and / or email saying they are running late.. 30 to 60 minutes late. I have also had repeat problems with drivers who cannot follow simple directions and drive around aimlessly looking for my address. I have had frozen foods that are melted because the driver was circling my neighborhood for 45 minutes ~ there is an app where you can watch them driver to your home ~ or past your home repeatedly.. I have had regular problems being charged for items that were not included with my order; I have been charged for items I did not order. I had one Instacart delivery guy actually throw my order inside the door. Instacart customer service is always perfect ~ they cheerfully give you what they call a "happiness refund" but after finding you have been charged $17.97 for a 10.00 bag of frozen chicken you did not order; opening your front door to have bags of grocery thrown inside.. chronic late, late, late deliveries.. their cheerful refunds feel more like an insult. Especially when your credit or debit card is instantly charged and you have to wait a week for the money to come back or hold to be removed. I really hate going to the market ~ but I hate Instacart more.
Wow! Well let me tell you, they don't treat the workers any better.
I recieved a complaint & fired on the spot. I've reached out by email twice & nobody responded. I told them it was a big misunderstanding on my part & the person who complained. It could have been dealt with through a conversation before it reached this level but no. We're supposed to work together. Long story short, I feel I was unfairly fired but nobody cares.
I cannot use your service where I live and y'all won't refund my money! Yes I used it before I moved ! But CANNOT USE IT NOW! Keep declineing me is not very kind of y'all! If I cant use my membership then I need a REFUND! Cancelling it fine!
Piece of crap company owned by a douchebag that doesn't even care to take responsibility for mishaps due to the shit of an app.
absolutely the worst. Did not want to give me a referral code of $20 off even though I was entitled to it for being a new costumer and had the referral code.
I love using Instacart. However, be aware that if you have a issue/compliment about your order that the customer service agents at the call center will always provide poor customer service. You can almost hear it in their voices that they do not care about the customer's concerns. The poor customer service...it never fails. The managers will not speak to the customers, ever. My agent name was James. My reference number provided to me by James was 15337782. Call made on 09/21/2018 at 8:18 EST. Please investigate this matter