I purchased a JVC 42" TV from Brands Mart in Florida. The volume never worked properly. The remote control back was broken and would not stay in place. The store sent out a JVC contractor repair man who indicated that the set was not repairable and called for replacement.After many months and many complaints about the problem I finally received a call from JVC in California promising me a n/c replacement. Never received.
I have been a JVC and Kenwood stereo
Loyalist early in life. I have yet to receive a replacement or another phone call. I find their business model of customer satisfaction to be non existent.Jory (hidden) I will be contacting Mr.Yasuyuk
And in corporate at (hidden) if I do not receive a prompt response.
By the way the people in your California customer service department show poor customer service skills and I expect them to be weeded out at the conclusion of this issue.
Is anyone at JVC listening? Does anyone even care?
I bought a set of Bluetooth head phones. Less then a month old the battery overheats while I am wearing them and I send them in. They wouldn't send me a return label, and they will not send me a replacement for another month. Very dissatisfied customer. I will recommend jvc for anything going forward!
Bought a tv a little over a year ago, of course the warranty is gone, and the backlight has already gone out, making it too expensive to fix. I paid $350 for this television, which was a little higher than some, but it got great ratings. Of course JVC isn't going to back up a tv out of warranty, but $350 for a tv that only lasts a little over a year is just WRONG!