I have been a member of l a fitness for over 10
Years. I now use your signature club in Tampa. Which is far from any of the other signature clubs I have visited. I can't imagine why it would take over 3 months to gat your direct TV to work.! The cardio equipment no longer gets detailed. The sales associates who should take pride in the club they are trying to promote should clean the doors great clinents with a smile rather then be all enthralled with texting, but then again that should come from the top. The general manager doesn't even great you. I for the first am actually considering ending my membership after all this time. I hope this will bring some attention to the club and its problems.
Hi.. I am a member in Stamford CT and have tried a few times to talk to John but he just doesn't seem to care.. We would LOVE if you would add Aqua Zumba classes to your gyms.. ( I even know someone who is certified to teach it!). I was told it is not something they can do on a local level but that it has to come from Corporate. .so here I am BEGGING you to at least think about it!! A few gyms around here are offering it!
I have been a member of you gym on Salem Street and Rt 10 for over 1 year now. I joined because at 72 it is very difficult for me to exercise and this center had a pool. I was going to use the pool regularly and someone suggested I try the Aqua Fit classes. After my first class I was sold. Unfortunately, the pool conditions have not lived up to standards. Many mornings the pool was closed when I arrived and since I am unable to use any of the other equipment my morning was wasted as I travel at least 15 minutes. I have found garbage such as empty coffee cups left behind by uncaring patrons but when I returned two days later they were still there which means no one ever checked. I have always let those in charge know of my findings in a pleasant way but today I am very disappointed in this club which I have been given to understand is undergoing a management change. When I arrived for the class we were told there was no instructor as the regular one was on vacation. Those in charge knew that she was not going to be here but they did not make arrangements to find a substitute. Those who came today were never notified that no substitute had been found. After class I like to use the spa before I shower and return home. When I went to go into the spa the temperature was only 88 degrees and the water was extremely cloudy and around the edge of the spa was a brown scum. A few of us spoke to the manager but we felt he was only giving us lip service. I believe this condition could be a health hazard. As senior citizen, since most who attend this class are, I believe we are being age discriminated against as when a substitute is found our class is always cut short.
LAFitness in Howard Beach Brooklyn is a joke. The dressing room is always dirty and has had infestation of roaches. I go for the benefit of the hot tub and its always closed by the health department or the club. Its always thw same thing the levels are off. Tjey nees to hire a competent company to handle thw pool surely tje one tjey have is aweful. Lastly periodically the water fountain s are shut off because the water is brown. This place is so disappointing , I had high hopes. I will be send the pictires to corporate this place needs to improve.
I am writing about my trainer Shelly at the Fairwood LA fitness in Renton Washington. She works me hard and my reward is from a size 22 to size 16 and steady going down. She is always on time and always ready to work me. I am so happy at the way I look. I was a little reluctant to pay that much for a trainer but it has been well worth it.!!! Thanks Shelly
I am writing on behalf of hundreds of students that have taken
fitness classes ,specifically (body works,cycling & kick boxing)
In the Ft.Lauderdale, Pompano Beach Area
Your LA Fitness instructor Tammy Calamaras is OUTSTANDING!!
Her Positive Energy Radiates thru the room. She gives 200%
during every class...She addresses everyones fitness levels..giving alternative moves....and explains which areas are affected by the moves.
It is apparent that she loves her job....
She is definately an assest to LA Fitness!!
Went into #LAFITNESS here in Kent, WA. Told them I was a state employee training here til the 25th. I explained that I just need a safe place to walk for an hour a day during my lunch hour and the guy was like, $75.00 for the week. DAMN!!! That's expensive for just an hour a day.
I am very disappointed in this company's customer service and will no longer be a member
I'm looking for a new gym , tired of corporate indifference
Greece, NY is filthy. Have complained numerous times and have now out my membership on hold and am looking for another gym. Absolutely filthy.
North Hollywood is going into neglect , filthy bathrooms , no paper towels, broken sink, smelly bathrooms , in morning trash overflowing & weights all over place - it was renovated within last 2 years - the out door light at post is out & ive complained 4 times to no avail - pathetic - oh I've been a member here for 24 years
I have just been. Called a liar by Travis of your Beachwood office. In June I called to cancel my training with Jonas due health problems. I was told it would be cancelled . I was not told,as Travis stated,that I needed to send a written statement to that effect. I did send a note to Jonas to that effect to thank him. When I called yesterday a girl said Travis would call me back. Which he did not. Today when he called he kept repeating I had 12 sessions still recorded And payed for which I continued to say I can't use but I do not want to be billed which I just received. More important is Travis' poor customer support received and to allude that I am a liar since,in his words,I would be told to write corporate regarding the end of my training. I did call and if the person aT THE desk did not compute the info or know the rules I do not hold my self responsible for your workers lack of knowledge or care. I will be reporting this issue tone BBB. Perhaps your representatives need classes in
Consumer service. I may be mature at 82 but I know what I said and I am very disappointed in my treatment.
have been a member for at least 5 years. added my son to the membership about 2 years ago. he purchased weight training and used your personal trainers for a few months. he is a college student and doesn't use the gym often, so I attempted to remove him from my account as I am paying 10$ per month for his inactive status. Unsuccessful!! My son prepaid for personal training,,,,about 950$ worth of personal training. I was told that if I removed him from my account then he would lose the personal training $$ that he has paid for. Well of course I am not willing to lose the money so I have been trying to speak to someone who can help. The Snellville, Ga location is not helpful at all. Cant get a return call, and worse cant get a phone number to someone who can help in manager Kayla's absence.....not even the corporate number. I was told by the manager, Kayla, that my son could schedule training with a trainer and he could use the facility to train with the trainer ONLY. His first attempt to train with a trainer was denied, because he was told he had to be an active member to train with a trainer. My son goes back to college in 2 weeks. It would be good for him to complete the training that he has paid for before he goes back to school.
Please Help!! Kim - (hidden)
Call the BETTER BUSINESS BUREAU ON THEM !!
Get some one who can permanently repair a pool and get opened!!!!!!!!! Bridgeville and Settlers Ridge locations.
I have been a member at la fitness for 17 years, Turnersville, NJ. I don't understand how a big corporation can't hired a reliable cleaning company instead of individual workers. This gym is always dirty especially the women's locker room !! Another issue is getting subs for classes, it's apparently a corporate rule that you have to teach classes in order to sub. I know many certified instructors that just want to be on sub lists and are at many gyms in the area. This would resolve the cancellation of classes. I remain here because I like the instructors for the classes I attend.
A new gym is opening in the area, many members will be leaving to go to a new, clean gym!!
Marc Heinisch was recently fired from the Port Orange Florida location. It took me awhile to find out his last name, so I couldn't respond earlier. I don't know if Corporate cares or not, but Marc was wonderful and dedicated. I am a 75 year old regular and miss him as do my husband and so many other.others.. Marc had charisma. He was a people person and made each one of us feel important and motivated. At the front desk, Marc always greeted us by name and with a big smile. He was kind, considerate and helpful. I don't know why he was fired, but it sure seems to me that you lost the best member of the Port Orange team.
please, please open a L A FITNESS,in Grand rapids, Michigan, we need one so bad
My husband and I have only been members for several months We attend the gym in Port St.Lucie Florida in Traditions on SW Village Parkway. We are very pleased with the gym so far although there have been a few problems relating to the facilities However, I am a big Zumba fan and I want to give a very big shout out for one of the instructors Patty E. She's incredible Last week your air conditioner did not function in our gym and Patty was incredible and did such a wonderful job under the circumstances. Then your sound system didn't work and again she came through. I am so pleased with her teaching but more importantly she is very personable What a wonderful, energetic lady!!!!
I went to the Downey Gym today at 7230 firestone. And they are literally full of it. I go here 3 days a week, whenever there is a complaint they never do anything about it. For example, there is a water class where 2 sometimes 3 women talk loud doing the entire class 40 to 50 minutes non stop loud, I have told the front desk 3 times, nothing was ever done, they even got louder, so I just stopped going to the class and went at a later time, at least 6 or more others have the same complaint and nothing was ever done. I see a lot of kids in the pool from 8 to 12 years of age each time I go, I asked the age limit and was given 12 and was given 2 passes because I wanted too bring my grand children. I finally bought them with me today and they were not able to get in, I was told they had to be a member and it would cost 85.00 each. I don't pay that much for myself. I told her I had already asked and was given 2 passes for them, and that I would have to sign a wavier, but now I'm told I have to sign them up as members $85.00 each a month, and they have to be 14 years old. I then told her why is there 7 and 8 year olds in the pool and mine are 12 and 13 and can't get in. I felt discriminated since this is a mostly hispanic gym and most of the employees are too. The manager lady in charge need to be replaced too. I have spoke to her on a lot of things and nothing is done. I hate to be treated different cause I'm black. I will look for another gym. Because it won't be pretty if I have to argue with someone here.
Custmer service really bad on forest ave
I had to cancel my 2 children's membership because they are returning to college. First I couldn't get a straight answer from the Stoughton, MA location on how to do this. Then, I was told I needed to come in and speak with someone between 9-5p only (I do have a full time job) then I called another location and they told me how to find the cancellation form on line. So, I figured out how to find the form, select cancel and the reason why. The kicker is I still have to mail in the cancellation form Irvine, CA 92619 in order for the cancellation to go through! Are you kidding me??? So I now I have chosen to pay extra money for a delivery receipt to confirm that they received the form. Sounds like a racket and quite possibly they mysteriously don't receive many cancellations that are sent in by regular mail???? Sounds very fishy! What a mess of an organization
LA FITNESS in Rowlett Tx 75089 pleople are leaving you because you can,t find some one to fix the air con for two mouths. maybe you sould find another company that knows what they are doing. Jo Ann
Tried to cancel our membership on this past Saturday, I was told the only way to cancel any membership is by seeing a manager Monday to Friday 9 to 5. I explained I work those hours and partially why I wanted to cancel our membership. So the only recourse was Cancel my credit card , renew with the credit card company. LA Fitness --- piss off
what a piece of work
Why is this gym so filthy? I have been a member of LA Fitness for many years now. I used to use the Naperville IL facility which was maintained, I would see staff cleaning the machines down every week and the bathrooms were acceptable. I now attend the Hanover Park, IL location and find that the machines are usually broken down for lengthy periods of time, the bathroom if filthy. I don't think the wall tiles in the women's restroom have ever been cleaned and you would be as disgusted as I am to see what they look like. It smells really dirty in there as well. The air conditioner needs to be turned up a bit, its always hot and stuffy in there, which in itself makes the gym smell that much worse as well as uncomfortable for its patrons. I have told the front desk staff as well as the manager on staff about the machines and they told me that they are on a rotation to be repaired, what does that mean? Last night the instructor for my group class could not get the music to play so a member went to tell the front desk to send someone to assist, no one showed up for the entire hour class to get the music going. Unbelievable. This place needs new management and fast!!!!!! And a good bleach cleaning throughout the place