I have been a member for 7 years. I came back home from school for the summer and signed up without thinking much since I have been a loyal member at LA Fitness for so long now. In the next couple of days, I got an offer from powerhouse which was very hard to refuse. I tried to cancel the membership at LA Fitness and get a refund and they said no EVEN THOUGH I HAVE NOT USED THE GYM ONCE!! LA Fitness has millions of members and they can't refund 60 dollars to keep one of they loyal customer happy?? That is just unbelievable. They refused to match the price or even lower it and then they refused to refund me the money. That is unbelievable. Stay away from this place. Do some research and join a different gym or else LA Fitness WILL SCREW YOU OVER!
Customer Service does not provide service.
Friend and I had interest in taking classes. We went to the Glendale Heights, IL location on 3/17 to check out the facility. Isiah was the rep that initially assisted us with little info and no tour. We did still want to try the classes to see if we liked them and ended up signing up with the understanding that we had 5 days for full cancellation and that we would get a lower enrollment fee ($50 each instead of $99 each) if we signed up under a Family Plan. We did explain that we are not family and that we wanted separate billing. Isiah let us know that we could split the bills once a billing cycle went through and to speak with one of the managers to make that change. Our initial contract listed me as the primary person but was billing my friend.
We saw an evening manager, Paul, shortly after our first week and he said that he would split the bill once the cycle went through. So, we continued on with classes. After the first month/billing on 4/30 we went back into Paul who said he was unable to make the change and that it needed to be handled by corporate due to the type of enrollment and gave me (hidden) to call. When I called that number, I was disconnected twice and when I did get through to someone, I was transferred multiple times until I finally spoke with someone named Pierre who let me know he was just a store rep in Arkansas and could not help but he did give me a new number to try at (hidden).
So, I called the 224 number on 5/2. I spoke with a woman named Taran who said she was a manager but that she too could not help. I advised that this was not our issue and that it did need to be rectified. She let me know that we needed to go back in to our store together, cancel our current membership and re-enroll as individuals and that she would reverse the re-enrollment charges. We did just that on 5/12, cancelled initial membership and re-enenrolled separately for an individual cost of $158.98, with the AGM Troy (very nice), who said he could see Taran's note on the screen that this would be taken care of.
To date, LA Fitness has now charged each of us about $300 for 2 months of classes and each person that we speak with says they are unable to help, that only Taran can make the change.
On 5/14, my friend spoke with Mike at the 224 number who said he was Taran's assistant. He noted that Taran would reverse $60 to my friend and give her June membership for free ($90, not $158) so she let him know that she was still owed the remainder. He told her that we should NOT have cancelled and re-enrolled and that she should have just been pulled off the joint membership to be an individual membership.
On 5/14, 5/15, 5/16 and 5/18 we have tried calling and have yet to be able to speak with Taran again. Each time we call we get told that she is out of the office or unavailable and will call us back. This last call today, I was told that her boss is Chris and he is the District Operations Manager but that I could not be transferred to him. We are being ignored.
We are giving it a last-ditch effort today as we do really like the classes and the instructors (they really are great and is why I am still giving a star on this review), but if this does not get squared away, we feel that we will need to cancel membership and notify our credit card companies to reverse/fight past charges and block any future charges from LA Fitness.
Update - on 5/18 we were able to get a hold of Mike S in Member Services. He was able to update our accounts to be reflective of charging for initial/single membership only and was able to reverse the other charges. THANK YOU MIKE! He said he could see all of our attempts at communicating to get this squared away. We truly appreciate his help with this matter. It's unfortunate that other members in corporate were not so helpful as this ended up taking less than 10 minutes with him to get resolved after a week of being ignored.
Chris K - as you are his boss - please note that Mike was exceptional in his help for us.
LA fitness is a scam for membership. my son and I had been a member for 1 year. When I open the membership, I must pay one month deposit plus one month prepaid with additional membership fee. They told me that one month deposit is there for when I cancel the service, I still have a month to finish up my membership, because when i cancel I must cancel 10 days before the billing cycle of the month I already paid. Which mean I still have my one month deposit , But they just discontinued our membership right at the month I gave them a notification. They are not even mention about the month of the deposit . It is very difficult to contact the manager of the facility. And when I got to him , he is not really listen to my complaint. So where is the one month deposit of my son and I? I know I am a Vietnamese , English is a second language. I didn't have enough vovabulary to explain, but it doesn't mean I can't understand the problems. Please explain to me if I have missed understanding. This is Sorrento Valley LA fitness location.
I am having the same problem too.They are the ones that don't understand English
You have terrible customer service. No managers are ever on duty after 5. Take the time to train your employees what to do in certain situations.trying to cancel a membership is ridiculous.
The most obnoxious aspect about this company, I had to place a hold on my membership and I stated i would review it based on my health, Well I am better and now I am haunted by seven calls in three days about the reinstatement, and each person states they will place it in the the file yet three calls within the first day three calls the next and one call so far on the third ENOUGH already I get it you want your pound of flesh so to speak ....but really after repeating this over and over again someone should place the note in the file.
I AM TRYING TO GET A HOLD OF THEM!!! WHEN I GOT HURT, I DIDN'T USE THE FACILITIES FOR 3 MONTHS PAYING $65 A MONTH. I HAD TO PUT A STOP ON MY DEBIT CARD ABOUT 3 DAYS BEFORE THEY WITHDREW, I HAD NOT RECIEVED MY DEBIT CARD YET, BUT THEY STILL WERE ABLE TO TAKE MONEY OUT OF MY BANK ACCOUNT. ANYHOW, I THOUGHT THAT WAS PRETTY SCARY. SO I CALLED CORPORATE AND THEY TOLD ME THAT I SIGNED A WAIVER STATING THAT THEY CAN STILL WITHDRAW FROM MY ACCOUNT. WHILE I WAS ON THE PHONE WITH THEM, I EXPLAINED THAT I WAS FRESH OUT OF SHOULDER SURGERY AND IN 3 MONTHS I WAS GOING TO HAVE NECK SURGERY, I CALLED OCTOBER ??2017, KEEP IN MIND I CALLED BECAUSE THEY TOOK A FULL PAYMENT OUT. SO WE AGREED TO PUT MY ACCOUNT ON HOLD AT $10.00 A MONTH UNTIL I COULD FINALLY GET BACK IN THE GYM. I JUST CALLED BECAUSE I NEED TO DO SOMETHING, I FEEL AS IF I AM WASTING AWAY. COME TO FIND OUT THAT, THEY CANCELLED MY MEMBERSHIP IN DECEMBER (OCT PAID=NOV-DEC- CANCLLED). NOW THE WANT TO CHARGE ME 5 MONTHS OF $10 MONTHLY FEES, TO CATCH MY ACCOUNT UP...I HAVE TO START A NEW MEMBERSHIP $65 FIRST MONTH, $65 LAST MONTH. WHAT IS THAT???? ONE OF THE BIGGEST LEGAL SCAMS IN THE WORLD!!! (ALL CAPS INTENTIONAL)
Poor Management of LA Fitness Yonkers.
Web site not updated an shedules are inaccurate.
Today sunday, May 20 is an example.
Showed up for the spinning Class at 9.15am only to find the door locked and a note posted on the door that the studio is closed for repairs! Online schedule do not show the spinning class is closed for repairs.
Men's locker and sauna room is filthy with members drying sweaty towels, underwear, etc on the bleechers!
I am a member of LA fitness East Brunswick NJ and have been for quiet a few years. At first the gym was great, clean, and well ventilated. Now, it is very filthy, disgusting, and hot. Same tissue papers, bottles, hair combs, and spills all on the gym floor. Not to mention the staff is awful at regulating the AC. They keep saying that it is regulated by corporate. So, I am asking for myself and the other 100's of people who go to this location... for the love of god can you put the AC on ? Not entirely sure why the cycling and zumba room have extreme cold and the weight area, machine area, and the rest of the gym is hot. I have gotten pimples on my skin from the filth and the lack of ventilation. It is a gym it should be set to 62 especially when we are experiencing humidity and heat here in NJ. Half of the time we all feel like passing out because of the heat, and someone already passed out because of that. Please help turn on the AC and also keep the gym clean and actually clean your floor matts... truly wouldnt kill you. We all have a membership we pay for. We deserve to have a clean gym... employ people who will do the damn job. And btw, myself along with others already joined a second gym. Competition is real in our area and this location truly is going down the shitter with the awful accommodations that should be present.
My name is Bret Knox I am a member of LA Fitness in Plymouth Michigan the manager's name is Colleen she is the manager now however when I joined over a year ago she was not there I signed up with a man named Brett same name as mine and he walked me through the gym and as I was walking to the gym I noticed that the weight stacks on the machines were not near heavy enough for me I had come from Fitness 19 so he told me no problem you can just add weights on the machine this way by adding the weight onto the machine with an extra pin and you'll have no trouble just do whatever you have to do this is a gym and if you come in the afternoon there won't be many people here so I started working out and everything seem to be good all of a sudden they left and Colleen steps in and now she's telling me right in my face rude as rude as can be yelling no people skills that I cannot do that but that will break the machine and I will not break the machine you can add more ways to the Machine by way of the manufacturer so me adding a wait there certainly won't break the machine and I know an awful lot about Fitness as you see I've left an important thing out that I've told no one I've been an athletic trainer for 27 years and the last 15 I worked with only professional athletes for baseball teams I've been in five magazines 11 newspapers I'm in who's who of America and have won many awards in health and fitness which is beside the point however I just want you to know that I know what I'm doing and Colleen has no idea of my background however it shouldn't matter weather I'm well known or not it shouldn't matter who I am no one should treat another person the way she treated me in front of my wife and other people I don't need to come to your gym I can go to many others you need me I don't need you and you would be appalled if you saw how this woman treated me screaming and yelling in my face anyway I hope this makes it to someone in the corport office cuz she needs people skills real bad no one should have to be treated that way especially when the previous managers told me that was okay to do what I was doing I would appreciate a phone call from someone higher up (hidden) if I'm not here leave a message I am retired now I should be able to be here but if I'm not leave a phone number and I'll return your call this is a very important thing the needs to be resolved if you want to keep me as a customer and I'm sure if she's doing this to me she's doing this to other people because the gym just does not have heavy enough weights for people who are serious into weightlifting and remember I was told at the very beginning when I was not going to join because of the lack of weights that was when the previous managers showed me how to add weight and told me that this was fine and to go ahead and do it and enjoy my workouts so I signed up now she's changing the rules this is a gym guys and if you've been in the business as long as I have you do whatever it takes you do whatever it takes you do whatever it takes to make the customer happy and satisfied otherwise they will go somewhere else and if you notice on the web you have a 1 star out of 5 that's not very good maybe you need someone like me to come out of retirement and show you how to properly run a gym and increase sales and increase Revenue cuz no one's been at this longer than me and I have many many titles that I'll gladly show you the Colleen does not know about she just thinks I'm a regular Joe that comes in there to work out I'm 59 years old in fantastic shape and have a resume that would stop a train I'll be interested to see if you care enough to call me back and also if you care enough to take action on Colleen sincerely mr. Bret w Knox Master certified fitness trainer 3rd degree black belt in Aikido and many many other accolades I'm not bragging I'm just letting you know who you're dealing with like I say Colleen doesn't know anything about what I've done in the past or who I am but I feel you should know because I know what I'm doing and I have excellent people skills or I would have never been able to work with professional athletes for so long and been so successful I'm just fuming mad at the way she's treated me now the second time now it is please give this your fullest attention
This has to be the worst gym I have every signed up for I live in Allentown Pa and the white hall location hires unprofessional employees who behave like teenagers who received their first job . No customer service skills politeness out the window.its Amazing!! I paid for my teenage son to receive personal training that's a joke I can never get him scheduled but they have no trouble pulling several hundred dollars out my account every month. I will be filing a consumer protection complaint and the attorney generals office. Don't waste your time with this gym there are many out there and this is not the one
This is about the LA Fitness located on Pacific Coast Highway in Long Beach, California. I've been a member for five years and other than the staff walking perspective members around, they never interact with the members. A lot of the equipment is broken for weeks at a time. The elevator has been inoperable for almost a week. There are quite a few handicapped members so they're not able to work out during this time frame. They're waiting for a part for the elevator so they don't have any idea when it will be fixed so members are paying dues and are unable to work out. All of the equipment, classes, etc. are located on the second and third floors. I noticed how filthy the mirrors were in one of the training areas yesterday and they were exactly as dirty as they were yesterday...so in a 24-hour period, they had not been cleaned. There are always dirty paper towels on the floor... some numbers, unfortunately, don't clean up after themselves... But neither does the staff. There are signs posted that they are going to be upgrades done to the gym but who knows when that will happen. The only reason I continue to go to this gymnast for the convenience. I've never been a gym member anywhere where the staff is so aloof. They don't even say hello to any members when they walk through the door. I have friends often ask me where I work out and I tell them specifically so they won't become a member there. I don't want them to be disappointed.
Hello! I use the Webster LA Fitness in NY, i heard today the Judith's class on Thursdays at 4:30PM is going to be discontinued and i am not happy with it. This is one of the classes i go to since the time works great for me. They will be losing my business since Zumba is the only thing i do there anyway.
Horrible customer service at La Fitness in McKinney. The manger Bret should be fired - he keeps using the dialing sounds of a phone to quiet you down when you're getting upset. I called to ask about my son's week pass and he kept repeating himself when I was directly answering him that he had not been in the club and also he lived within 10 miles. He charged my son 15.00 when he was just trying out the club. I think we may look else where for another club, since I don't want a Manager like this running the club.
I joined the Chicago Health Club in 1981 (when my name was Angela Coriell) which then became Bally (after I got married and then my name became Angela Scroggins) and had special rates since I had been a member for a long time and then they closed the Bally Clubs in Orland Park, Illinois and Matteson, Illinois and I stopped receiving renewals in the mail. I then spoke with my sister who was also a Bally member Rose Pernice Dembosz and she said her membership fees are extremely low ($135.00 per year) because her prior membership affiliation with Bally is being recognized by L A Fitness which apparently took over the Bally clubs. My sister lives in Palm Coast, Florida. I live in New Frankfort, Illinois and recently joined the New Lenox, Illinois club and paid $1,049.00 for a two year membership. Maybe someone could look into this for me. Also, since I have joined I have been receiving phone calls from people nagging me to work out. I am 65 years old and want to work out when I feel up to it and do not appreciate being nagged by people from the club to meet with them because all they are going to do is try to high pressure sell me into buying a personal trainer package and I already went through that the day I joined and do NOT want to go through it again!!!
When LA Fitness brought Bally's you had 2 years to renew or maintain that membership at the same rate after that the memberships expired. Unfortunately you can not get that one back.
i am DISGUSTED with how the Lake Forest location allows one of its trainers to act with the people he's training. I found pictures on my 17 year old daughter's phone. She sent him pictures in underwear and he sent her nude pictures as well. My daughter is 17! Yes, she is to blame as well. But a trainer who is clearly of age sending nudes to a minor? disgusting!!! I will be cancelling all memberships with the gym and my daughter will no longer be training with Brandon Williams or la fitness!!!
I am member at LAFITNESS KERNAN LOCATION in Jacksonville FL. I just enrolled.They offered me this gym as the best gym in town. After sharing my concerns with existing members, it is really SAD that instructors have to bring the own portable speakers because the speakers in exercise room are not working properly. Instructors ARE NOT ALLOWED to plug in their ipods or cell phone to play their play list and offer a GOOD really GOOD class. LA fitness has a system that download music for zumba classes, body work, etc. but it they have not updated their music since last month. I was told by the instructors that this situation was reported this to the manager RICK.... and this is like a chain. RIck report to Manager Instructors in JAX and Manager instructors reported to her manager and etc etc etc. Nobody has the solution to this problem. Nobody knows who is responsible to download the music. We are paying a membership every month and nobody can help the instructosr to get their problem fixed????????? Even though they have to tape the cord to make both speakes to work. LAFITNESS Does not care about quailty of classes, only care about received money, money and money from memberships
I have been a member of L A Fitness at 4836 E. Chandler Blvd Phoenix 85048 for over 20 years. This is the first time I ever had a real complaint. I have had towel service for all the years I have been a member. I was just told by the Club Manager Nichole that I will no longer be able to get towels.
She said people are stealing them and if you don't pay a $10 a month fee you will no longer get them. You will probably see a big drop in membership because of this. A new gym that just opened close by Mountainside Fitness 4820 East Ray Road, Phoenix AZ 85044 and they have free towel service.
If this policy is not changed soon. I will be dropping my membership.
What is going on: Dress code use to be shorts ,t-shirt! The other day a woman wore a bra and shorts! A man posed in bikini underwear in front of everyone! Can u get strictor on dress code because just not appropriate for everyone! Greensburg store this happened! No exercise bras also!
Personal Training contract with a minor is Illegal .
I verbally agreed on a phone to a personal trainer at LA FItness ( located in S. Arizona Avenue, Chandler, AZ) about 1 month of personal training for my 15yrs old daughter, Cost of $210.
When I spoke with a personal trainer, I noticed that they charged me $99 of enrollment fee and 1yr commitment. The Agreement form was signed by my daughter who is 15 yrs old.
I was never informed about the terms and Contract with a minor is illegal. Minors don't have legal capacity to enter into a contract unless a court approves the contract.
Personal Traning Director (Joe) offered resolution about 6months commitment instead of 1 year and refund $99 from his own pocket.
This contract is NOT VALID and voidable because it violates the law.
I have been member at Ridgeway Road, Memphis since it was open in late 2016.. It is a signature club. There are various problems and after repeatedly talking to local operational manager and General manager it is not taken care of.. I am partially handicapped person and needs to use grab bars in stall and also in shower.
I handicapped Stall almost every Monday morning there is no toilet tissue paper. I was told that person takes care after 7:00 am. The fitness opens at 5:00 am so person like me need to schedule using after that time if I need require toilet tissue.
Handicapped shower stall quite often the Soap and Shampoo is out.
Any machine which is only one of a kind when it requires service takes three or more weeks.
Shower stall floor does not clean for a long time. There were some rubber band lying on floor from last 9 days this was mentioned to general manager today as operational manaager was not i.
To Whom it may concern,
My name is Molly Garver and I have been a member of LA fitness for about 6 months now. I have a membership where I can attend any club, so i began attending at the countryside location in clearwater, FL. I was pleased with the class schedules, instructors, front desk staff, and most importantly for me; their childcare providers in the kids center. My son is comfortable with the workers and you can tell that they really care and give proper attention to the children.
When the Deniden location opened, I visited that gym with my son because the Countryside childcare providers had been transferred to that location. Let me first say that the childcare room is beautiful. The foam type floors and the play equipment are really nice, and seem to be very safe, which is appreciated. However the size of the room was shocking. Compared to the countryside location and the Drew street location, this new room is a fraction of the size. I was astounded by this. Also there were absolutely zero toys for any of the children to play with, which leads to fighting and running because the children don't have anything else to do. The infant "area" is even smaller. There is no way to comfortably or safely coordinate the age groups of the children because there is NO room. The capacity sign says 18 children max and i would HATE to see that many children in that room, even though i have been told on Saturdays, there is upwards of 21 children in that tiny room. I previously oversaw my children's childcare room at the school that I taught at, and I am even amazed that 18 children with that little of square footage is up to fire codes. This is simply unacceptable. The only clear answer to me is that you open one of the rooms in the back that are not being used yet, and divide the children by age groups. Two years and under in the room that you have already made, and 3 and older in the other room. As a licensed educator, it is clear to me that for safety and appropriateness, the children should be divided. I am terrified that my almost 3 year old is gouging to step on a crawling infant out of sheer accident. This problem is only going got be amplified when the Drew street location closes and the Gulf to Bay location opens. Please respond to me about a plan that will be devised to remedy this situation. changing childcare hours is simply not going to be an acceptable answer for me. Mothers come to those classes during group fitness class hours, so having hours during nap time isn't going to fix anything. When school is out this summer, there are only going to be larger children in the room as well. I plan to bring my 6 year old this summer as well while i exercise, but if there is not an appropriate solution, then I will be forced to consider a membership at a facility like the YMCA that does separate the children by age groups, and has safety of the children as their first priority.
Thank you for your time,
The gym in Naperville, IL is in terrible disrepair. Sinks missing and paint peeling.