I can see I'm not the only one. I called when they reopened to put my family membership on hold because I have my 92 year old mother that lives with me (and I don't take days off from the gym but somethings are more important). They said no problem and from June 6 to the 27 I have THREE charges I call headquarters on hold for over one hour. I think that anyone that has this problem we should call the attorney general in our state. Trust me this will work specially with everything that's going on they will be all over it.
As long as I'm commenting on the Oakdale MN club....a year ago or so as I was about to scan my card at the check in desk I looked down and saw what looked like a couple of 20 dollar bills...I've turned things in to them before and later I've sent people to go get the item and when they went... guess what it wasn't there so I figured this money had no chance of finding the correct owner...so I asked the young man at the desk who was the person that checked in right before me...he turned the computer and showed me the picture of the man...I told him I think I found something that belonged to him...but if it didn't I would bring it back..as I was heading to the locker room to lock for the man the clerk said those 20 's are not real...and them he and the bald, short, out of shape manager had a good laugh...the clerk said my manager has a sick sense of humor..I don't see the bald manager there anymore...I hope he didn't get promoted..as I worked out that day I couldn't help but notice the dust that had built up behing some of the machine...maybe they could amuse themselves by doing a little cleaning instead this BS...
I looked up the hours for the 4th...said they close at 5pm...thought I better call to be safe...the lady told me they close at 5pm....drove the twenty five minutes to get there...just going to do a quick 15-20 minutes...no shower...don't need the additional exposure...got there at 4:30 note on the door saying they decided to close early...glad I called.... Oakdale MN club
This company is ridiculous, I cancel my account and they keeping charge me, unbelievable how those companies the are liars.
This company is ridiculous, I cancel my account and they keeping charge me, unbelievable how those companies the are liars
Just returned from being turned away because I did not have gloves. Why would you require members to use gloves, which would only transfer germs from machine to machine or to the weights all around the gym? Using the anti-bacterial hand sanitizer makes more sense and scientifically is much cleaner. Please look into this before I cancel my membership.
ATTENTION CORPORATE OFFICE! COVID 19 REPORT
IF YOU DON'T FIX THE MASKS ISSUES THEY ARE GOING TO CLOSE DOWN GYMS AGAIN!
DO YOU NOT CARE?
At gym for the 3rd time! Again. The young 22 year old taking temperatures had his mask below his nose. I told him it didn't do any good down there and to please put it over his mouth & NOSE! The sales rep sitting at his desk had it below his nose, The Muscle Bar girl only put her mask on when a customer came up. 25% of the clients had their masks around their chins. Another 10 had it below their nose. I am reporting this to the COUNTY! I am done waiting for CORPORATE to fix it. If there is NO ENFORCEMENT the gyms are going to have Covid19 cases and get CLOSED down!
L A Fitness has been charging me twice, sometimes three times a month. I call my club , they tell me they can't do anything about it, and they give me the tel. # to their corporate offices. This # is a joke!! No live person is ever reached at that number!! I want a full refund for all the money I've been charged, but can't get through to anyone that can get this done.
TERRIBLE< TERRIBLE< TERRIBLE customer service!
Same Here!! I got charged twice in one month!
I think the Antifa should go and start destroying these LA Fitness locations. Maybe then you'll get a response and they'll address customer legit complaints. Other than that, you have this: https://fairshake.com/la-fitness/how-to-sue/
Miami Fl, Miller square location not enforcing mask rules.
Employees alerted but said they could do nothing.
Apparently nobody cares! I've been on hold to Corporate for over thirty minutes now!!!!!!!!!
I have been on line for 32 minutes for the second time.
I keep getting hung up on....
Been on hold for 90 mins for over a week. Called my local gym and they directed me back to Corporate.
we called a few weeks ago and let the phone run on hold for 5 hours!!! its a joke.
On hold for over an hour
Yes I had same experience yesterday and they aren't going to pick up. Line just goes dead. Unreachable online as well. Seems they will gladly keep collecting our money though! Not good.
On hold for 45 minutes, sucks
Hello I am a member of LA Fitness I usually go through a few of them but my focus is in the one on Mount Prospect Illinois you have regulations about wearing masks there is a few of us that are wearing masks and the majority of them are not I think that is not healthy for the club and something should be done management or employees that are in the front are not checking on this this needs to be a priority for now
La fiitness ahora que comenz lo del covi 19 una cemana antes que cerrar las puertas me robaron me abrieron el loket y se llevaron mi bolso donde traa toda mi documentacin seguro social licencia y todas mis tarjetas ok y por igual no se isieron responsables de nada aparte me robaron las joyas que trai all ms de 3000 dlares ok dijeron que me iban ayudar y asta la fecha ni siquiera una llamada la otra cosa que en los loket deve Aver cmaras claro k si les ped que me mostraran la cmara de la salida de tal ora a tal ora y qu pas esta de lujo porque no sirve estoy pensando en demandar ya que pase esto porque tuve que pagar todo lo de inmigracin otra ves para agarrar mis documentos no es gusto de este jimnasio de prestigio supuestamente y la gente k no sirve del servicio nomas platicando se la llevan mas las mujeres y ablo del que est en la 24 calle y la bailan Phoenix az eso no deve de pasar ahora ya cerraron las puertas otra ves porque la gente inconsistente no usa cubrevocas deje de ir por eso y si ellos pueden cobrar sin usar la membresa tengo que canselar eso ya dinero tirado a la basura otra cosa el ratero all va seguir llenado al gym y segura asiendo ms robos esto para toda la gente que se cuide porque no respetan y no es seguro nada
Hi i am a costumer at LA Fitness in kissimmee,fl 1750 ball park rd, i visited yesterday and they had a sign in the door that everybody has to have a mask, but half of the people inside the gym didnt had one, i ask one of the guys there, because the manager was not there at the moment and he told me that you only need to have the mask when you go to the bathroom, i think thats ridiculous, a lot of people are going to get infected that way.If you are not going to in force the rules you should not put in the sign.It is supose to be mandatory to use a mask inside close space for health reason, i dont fill safe and other people fill the same way.
Worst experience I had. I paid for two month membership before the pandemic. During the lock down I called them to cancel the membership. They informed me to do it online. But to log in online I needed a key barcode which was not provided to me. I called them and told them I could not cancel so they hold my account and told me to call back after the lockdown was lifted. The minute the lockdown was lifted they charged me monthly fee and annually maintenance fee. I called them and informed them that my account is hold inform them I couldn't cancel the membership because they didn't provide me the key barcode. They refund the monthly fee but not the annual fee. They told me to contact cooperate for the annual fee but i called them continuously for 5 up to 6 days.I couldn't get them they put me on hold for two hours for the person to tell me contact cooperate. They have the worst customer service and want to charge you more money on all the things even if you don't use it. Think twice before you give them your card.
I've been charged for 2 months now with not having full access. Tried calling corporate and the gym multiple times with no response.
Me too I have spent more than 4 hours trying to
Call costumer service, they charged me this last 2 months, I tried to
Go and work out which was impossible because half
Of the equipment wasn't availible and it was crowded I want a full refund of my last two months
My advice to you is to stop payment wherever it is coming out of. They will not get back with you. That has been my experience with them