1 year and 3 months ago a heating and ac system were installed in my home. Mexicans installed and even though they are good workers it was very hard to understand them. I noticed the ac conditioner sounded loud but just went oh well. My son in law came over and said it was really loud also. Well, after other comments, i finally called A#1 and last Friday, September 29th, 2 english speak employees came out. The agreed my unit was very noisy and it was probably a bearing. He asked if I had the bill and I dug it out. He told me parts were under warranty for 10 years, but labor was only good for 1 year. He said that was all he could do for me and if I wanted to go further I should contact a manager. That afternoon I talked to Dottie at (hidden). I told her my complaint and she said she would have someone contact me on Monday, October 2nd. Today is the 5th of October and no one has called me yet. This is a defective unit. Should I have to pay anything to get it repaired? Why aren't they calling me back?
I purchased a Lennox AC for my home.I had a service checkup to find out they used a defective evaporator coil and they have a class action suit going on.I am trying to get my money back.Not happy.
I also have the defective coil . No I mean no one will call or help me on this . What do I do ? You sent me a claim number with paper work about the law suit . You say you will send me a claim form . It has been 3 weeks . My claim number is lxt-(hidden)1-11 . Do I need an attorney? I am asking for assistance.
I have tried for hours to get help from the coporate office and not once did l get help. My name Judy faile. (hidden). Please call me back to explain to someone who can help.