Today we live in a world where salesmanship is more like "got ya" rather than genuine real caring service. And when hundreds of thousands of dollars are at stake you would think honesty and transparency would win over just getting the sales numbers on the board. Meritage is a perfect example of the disconnect between corporate higher ups and the boots on the ground agents who pedal the products, in this case homes. The executives live in mansions and an opulent corporate office but have no idea the struggle regular buyers go through to save thousands for down payments or persevere to keep a job to pay the high rent. On top of that we have the Californians and Washingtonians swooping in with their millions just buying up homes like donuts and those of us who have been here 40 years wondering what is going on. My story has two parts both of which illustrate corporate greed gained through duplicity and incompetence in this company. First, we went to look at a 5 bedroom home in Zanjero Trails in Surpise and were told by the agent, Greg, that he could get it for us for $337,000 although it was listed at $347,000 because we had excellent credit and were pre qualified. and there was lots of wiggle room, as we would do the back landscaping ourselves.. It already had the upgrades installed so we couldn't change anything. Through our lender we offered $337,000 and asked for $2000 in closing costs. . Meritage countered back at $342,500 and no closing costs. We offered $345,000 and $2000 from them in closing costs. The agent claimed this was still a good deal but I well remembered his sales hyperbole that we were sure to get the $10,000 off since we were doing the back landscaping ourselves. They want to hold the buyer hostage so they will not give any closing costs if you go with an outside lender. We finally refused to accept the offer and I went back to pick up my $1000 earnest deposit check. . This begins the second part of the story. As I walked in the door two days later, another agent, agent Martin (associate of Greg) said he had a lot/house for $327,000 that had not had foundation poured......same specs as house we didn't buy at $342,000 that was ready for move in mid Dec. So we spend bizarre 2 hours looking at lot and signing a contract. At end agent realized he had made a mistake after my asking a number of questions. My wife had picked out flooring and carpet she liked, unlike the other house that had upgrades we didn't pick. If you recall from the first transaction, Meritage wouldn't budge on giving closing costs. Well what started out at $327,000 ended up at $331.500. It was a major error on Greg's part. He had not calculated the upgrades correctly and told us when we started out "The $327,000 includes the upgrades you want to pick.!". I was appalled at his incompetence as a salesman. I will go tomorrow and get my earnest money back. I'd like to call the head of Meritage and say "you have incompetent sales people working for you who care only about closing the deal but can't get the details right and make statements that don't match the final numbers." My wife was very disappointed. I left with a feeling that you are truly on your own in a new build. I almost called you but figured it was too late, about 6 pm. I generally feel customer service across all industries and services is riddled with incompetence and you are on your own when it comes to figuring things out because you will be lied to or be subject to sheer incompetence, as we were at Meritage, and there are no consequences for the sales people's actions..
We moved into our new home and noticed faulty tiles in our master bath. Brought it to our project manager's attention to no avail. During our one year walk through, the customer service representative acknowledged that faulty tiles were installed and recommended to have them clean as a first oprion. However, he needed approval from is supervisor. She denied the request. We had several companies to come and give use quotes and each company stated that the builder should have replaced the faulty tiles.
We have contacted the corporate website and immediately got a response to contact the warranty office. Again no response. Meditate Homes lured us in with the exception of receiving excellent customer service. We have not received it to date. Please think twice before choosing Meditate Homes as your builder.
I am writing to let you know and try to fix a problem I had with your company. I recently put a$2500.00 deposit on a house in San Antonio Texas address 8553 rolling stream ( converse texas) in which the purchase price was $260,000 and was told the mortgage was going to be around $1,500 a month so we put deposit down and was told we could pull out and receive our money back so we pursued this house with your mortgage lender and the mortgage went to $2,300 a month at this point we said this was to high of a payment to mata toro you sales guy he said no problem we could get the money back but he had some more house at a lower price so we went back and still decided not to buy we called mata toro to get refund and he said seeing we were approved for loan were not getting money back I hope you can solve the problem and reputation for I feel I was mislead to his profit for the properties were amazing but we did not feel comfortable in making that kind of payment when we were told$1,500 a month
Sincerely Jay Grondine