On Saturday, 08/13/2016, I order the chicken dish because I am severely allergic to Seafood. I explained my allergy to the waiter to ensure that my food is not cooked near or with any Seafood. He assured me that it would not be. To my surprise, after a few bites of my food, my throat started to feel tight and my chest began to hurt as it does when I come in contact with Seafood. I had to immediate go out to my car to take a Nebulizer treatment with Epic Pen in hand. Thank GOD I did not have use Epic Pen but that ruin my Sister celebration as she had just graduated from University of Alabama in Birmingham with her Masters' Degree in Nursing. This is unacceptable and I will appreciate a phone call from Corporate!!!!
Had a similar experience this evening and no one had any real remorse. The server was an idiot and after explaining the food allergy 15 times and him repeating the order we got multiple dishes cross contaminated eaten by someone highly allergic.
Went to PF Changs last month in Southpart (Charlotte, NC) with my husband. It is my go to place as I am gluten free. The food was awful. I ordered the new gluten free Singapore Firecracker Chicken. The meat was grizzle and it was so hot my mouth felt like it was on fire. My husband ordered the Mongolian Beef and he said his meat was tough. The wait staff did nothing to rectify the situation.
I then went with a friend to PF Chang's last week at Northlake Mall (Charlotte, NC). We sat for 20 minutes and 3 different people came over to pitch there frequent diner plan. I ordered the Gluten Free Coconut Curry Vegetables which has tofu in it. When I received my order there was no tofu and the vegetables were scarce. I flagged the waiter and he apologized. I then waited for 30 minutes for my order while my dinner companion ate her dinner. I will say that the manager was very nice and comped my dinner.
My wife and I eat at P F Changs, Summit Shopping Center, Bitmingham, AL often. Service is consitantly very good. Sunday evening my wife called in a take out order and was told it would be about one hour before it would be ready. I arrived about 25 minutes early and waited.
The take out area was very busy with many orders. When my order finally was ready it was missing the soup. The server went back to get it and a manager came up to me a few minutes later and told me the order was on the house due to the long wait. I thought that was very nice of him but he then handed me a gift card for a dine in meal valued up to $40. I was very surprised at this "over the top" guesture to make up for the long wait. This was such a positive experience and unwanted to share this with the management.
So not happy with the service tonight. I placed an order online but I wanted to make my Mongolian beef spicy but it would not let me so I placed the order and then I called the store and ask them to update my order so that the Mongolian beef would be spicy I gave them my name and my information they said everything would be fine but when I got there they didn't have my order and that it was never placed. I may have been at fault and not completed the order online. I never got the email confirmation so very possible I did not complete it. But I called within 3 min of placing the order and talk to someone. Why would they not attempt to pull up my order to make the change? If they did they would have seen there was no order and I could have redone it at that time. I get there and am clearly upset when I find out there is no order under my name, re do the order and talk to the manager. He looks for the order, tells me that the call center must not have put it in both times, doesn't apologize for offer anything, and has zero empathy. I may have screwed up the order initially and had I not called in I would say the fault is entirely mine. But as a manager I felt his customer service was non existent.
After not going to PF Changs in Fremont Ca. for over six months due to a problem of getting non gluten free items. Today we decided to see if things had changed, well we never had that chance. After waiting over 15 minutes after we were seated without any server even coming to our table we left. The manager just called and offered a gift card to come back. Why would we, there's to many other restaurants in our area that would be happy to get our money. This restaurant needs to shape up or go the way of the others that were riding high and now are out of business.
Very unprofessional management in the RI location. Very inconsiderate to employees. And labor laws are being broken. Someone needs to speak up for the employees of this location.
PF Changs in Palo Alto, CA has the most unprofessional manager and waitstaff. We were unhappy about the level of service we received, asked to speak with the manager, and she asked us not to come back to her restaurant. The food is usually lukewarm, beef is chewy, and the springrolls are nearly burned they are so crispy. We gladly will no longer dine there.
We sure could see a restaurant in midtown atlanta. All we have are sports bars and Mexican themed venues.
We now travel to enjoy your menu.
One of the employees at your establishment is very racists against black people and its shocking because he has said to be mixed cultured. He has made racial slurs to me accompanied by some of his Caucasian associate's. I would hope he is not a representation of your establishment because if so this conpany needs to understand that this can not be done in 2016 when we are in our worst days. I was also sent a video being violated against by this employee. I intend to take further action if not accommodated.
Please open a pj changs in kingston ny. It would be very well received
Hello, I just dined in the homestead pa location and I was threatened and felt unwelcome the entire time I was inside the restaurant by shawn Gregory the manager. He did not like I had a bad experience and decided to threaten me and my family. Also I noticed open drink bottles from another restaurant. I also noticed several employees on their cellular devices which so unacceptable and there was food on the floor and the restaurant was very unsanitized and the way the gentleman spoke to me and threatened me is very upsetting and scary I would please ask for someone to contact me at (hidden) to have this resolved!
I dined alone at the Countryside Mall location ordered the SESAME CHICKEN and to my
suprise it was a boneless chunks of chicken in a tasteless sauce with sesame sprinkled all over. .
everybody knows sesame chicken is crispy and not sauteed. I requested to change my order to
Chang's Spicy chicken which is my go to and it was once again the SAME boneless chicken without
the sesame and nothing spicy about it. I couldn't believe it about 8-10 small pieces for $15.50
after my desert (banana egg rolls/ice cream) which was very good. I was so disappointed
I have had better at hole in the wall/mom and pop.PFCHANGS YOU NEED TO DO BETTER
Last night I order curbside to go at the PF Changs in Sacramento. I called when I arrived at 6:50 they said they would send someone out, I waited and waited, I called to tell them no one came out the person on the phone said they would find my order, called again at 7:13 after I seen a waiter looking into cars I yelled and he came to my window and asked him if had my order and he asked if I was Audrey, I said no, I should have said yes. I called at 7:20, and 7:24 to talk to the Manager on duty MOLLY but keep getting disconnected.
so needleless to say I didn't get any food and was starving Worst Curbside to go ever. If PFChangs cant handle curbside then don't do it.
Purchased the frozen dinner for two , one slice of water chestnut in the amount for two, poor dinner for the money .
Just ate at the PF Changs in Atlantic City, first they confused my order which was supposed to be a sit down order, put it into a takeout container. I said ok, I'm starving I'll take it as is, but they told me I had to eat it upstairs. I go upstairs and the server there says "oh, you have a takeout container!?"', and I Have to tell him about the order screw up. Halfway into the meal I wanted a little extra cilantro for the dish, asked one of the front end desk people could she get me some cilantro . She told me to go ask the bartender as he would have some behind the bar. Asked the bartender, he said no cilantro there. Went back to the front end girl, she said she was on a break and did not want to be disturbed. IsaidI would walk down to the kitchen to get it, reluctantly she ordered it brought upstairs and a measly contaner appeared about ten minutes later. Poor attitude, poor service, never eat at that location again. Chang corporate, send some shoppers in there, make it right!
We got to the PF Changs at Desert Ridge in Phoenix. It is the nicest, cleanest and most delicious place to eat. We always get great service and the food is excellent. Does everyone know that all their ingredients are fresh.
I currently visited the P.F. Chang's (Irvine, CA) restaurant. My significant other is disabled and the table that is used for people with disabilities was given to a couple that was not disabled. The hostess told me that they were booked and that is why the table was given to a non-disabled person. She also added the wait time is 45 minutes to an hour for us disabled or not. We had to wait like everybody else. Two other hostess came to back up her statement. We had to leave because of this situation. Is this your policy?
We were regular customers of PF Changs but what happened to us at the PF Changs in Atlantic City New jersey at the Tropacana casino it will be some time if ever will we ever dine at another PF Changs.My wife and I are both Vegans ,your resturant menus offer some excellent vegan choices. We had a voucher we received from PF Changs ,we ask an employee to verify the voucher , he stated it was valid so we ordered food and drinks. Unknown to us the managing partner told the employee that the coupon was not useable.After the employee totally embaressed us in front of all the people that were dining in the resturant plus another couple that were sitting near us,they left without ordering anything. We did nothing wrong,We did not attempt to scam the resturant out of anything ,we just wanted to eat at one of our favorite resturants. We did nothing to have your manager become that hostile.
My wife and I stopped in for my birthday lunch at the PF Changs (#6800), in Memphis TN. I ordered the Low Mein Shrimp w/ extra shrimp. The egg rolls, (order of four), were luke warm but edible. When the server brought out the Low Mein, it was cold at the get go. We also had to wait about five minutes for my wifes Shanghai Waldorf Salad to come out, which compounded the situation, as I wasn't going to eat without her having her food. I told the server that my Low Mein was cold and that the Low Mein noodles were like glue. He took it back and I had a new order of Low Mein in about five minutes or so. The manager brought it out and it was hot. The vegetables and shrimp were delicious but the noodles were like glue again and I couldn't eat them. I told the server about the noodles being like glue, and he replied, "Sorry about that". I was disappointed with the quality of the food. We used to eat at your restaurant two or three times a month, but not now. The food wasn't very good the last time we ate here either. The quality of the food has slipped, the feeling of the restaurant wasn't like it used to feel, it seemed to feel run down. So $50.00 with tip that we spent WASN'T worth it at all. I don't know if you changed management, but something definitely changed.
Regards, Peter M. Krizmanitz