It's been so sad to see the company sink in so many way. You guys promote people who are not meant to lead. I see how Bailey mistreatments of employees he is so racist but play the good boy. But since he is soo buddy buddy with Gil he's untouchable. He's such a horrible person. If he's having a bad day, he make every body has to have a bad day. If he went to another district, I bet you he will get so fired.! He's not a good leader he does treat everyone equally or with respect. One of our hard working employee that has been there for years is ready to quit because of him. Someone that is so kind and loves his job... he get so many complements. I believe the company needs to do an investigation, and see what all employees think about him. He hires pretty girls not because they are qualified to do the job. He is an ASSHOLE!!!!! And if Johnny leave you best believe there's quite afew of us that will leave. Johnny is such a positive guy always willing to help everyone. And if he finally is done that only means our whole unit it's done!! If the company looses him that's it. Cause clients come just for him, at the bar. Don't loose a good, dedicated ,loyal employees over such a royal asshole. Ask the assistant manager... they love Johnny. Bailey only yells hit the walls etc. That's all! He intimate employees and threatened to demote. Honesty soon very soon the company will be facing another lawsuit because of the asshole Gil covers. Gil, be profesional and just cause you guys have been friends since high school dnt mean he's a good person...
Jeremy the executive chef is very inappropriate to his employees. For example; he talks about how he plans on fucking his wife with his friends at work with whom he hired. Jeremy refers to woman as bitches whether he is talking about his daughter or the female employees whom work for him. Jermey has been seen plenty of times of taking his friends he hired out to the back to smoke to have conversations about employees he plan to fire and who he has to hire. Jeremy was also confronted by a black male employee who heard Jeremy say the N word. When confronted about it; Jeremy said he can say and do what he wants he runs this and if that employee didn't like it they can leave. People are afraid to speak up because they feel the company will silence them by firing them instead of addressing the issue. Ive watched and heard Jeremy State inappropriate things at work whether he is discussing his sex lives with other men or belittling women. I would rather come forward but I feel I will be the next victim added to the list. I have my grandmother to take care of.
P. F. Changs in Pittsburgh Robinson
Today a group of 16 ladies had lunch at P.F.Changs in Parkmeadows Shopping Center in Colorado. The service was good as was the food. My only disappointment was all the water glasses came with plastic straws already in them. Also every glass of iced tea, lemonade etc. also had plastic straws already in them. This meant that 32 plastic straws would then be thrown out. In this day and age when there is so much publicity regarding our plastic waste, I would like to suggest serving these drinks without straws and if the customer would like a straw they could then be provided with one. Personally I don't like having a straw in my drink, I am not a child who can't manage to drink out of a glass.
On 519 2019 I returned some food to PF Chang in Cincinnati Ohio in The Rookwood Commons area I called the order in at the end of my shift because I was so busy at my job I could not make it over to return the order that I have purchased a few days earlier so by the end of the shift I called in about the order not being right now I have gotten this order more than one time and the last time I say for 5 months and a couple of times it was wrong I've been a patriot of PF Chang for over 7 years and have never really had a problem with my food before and I also frequent the restaurant a lot with my child's father so when I get to the restaurant to get the order I meant by so the manager her name.was Larisa Ryan she came out with my food and proceeded to start questioning me about why I didn't call to complain about my food that some of the food was missing from the container now this was a small meal so when I did the call into her I let her know that I wanted to buy more rice because when I purchased my last order seemed like it wasn't a lot of rice in there I also asked to get more chicken but when I arrive at the restaurant I felt attacked by this woman she started to question me about why I didn't call to complain about my order why I waited so long to come back with the order now I brought the food back to her after this she continued to tell me that if my food kept coming up wrong why do I keep coming back to the PF Chang I continue to tell her that this was not her restaurant and I enjoyed the food and I didn't appreciate the way she was talking to me I asked her if she had a problem that I will pay for the food it was only $5 really didn't understand where all the backlash came she made it clear to me that she was going to note under my name about me having an issue with my food I was very disappointed at the service that I received today but I will never let one person stop me from enjoying somewhere that I like I have been going to PF Chang like I said for many years and most of the people there are kind and treat me well but this particular woman really took it over the top I have been going to this restaurant before she even was a manager for this restaurant but I would like for upper management to know that your customer in Cincinnati was truly just disappointed and thrown back by the behavior of this one lady Larisa Ryan
I wanted to write an email to the corporate office but they don't supply one, so I guess this will have to do, I live in Las Vegas with my wife and we have frequently ate at the Summerland location for years, in all those years I have never really got a cocktail, and if I did it was a mixed drink. Will lately I have grown accustomed to drinking whiskey, Makers Mark to be exact, so I know it quite well, on 5/6/19 we decided to have lunch at PF's and I ordered a Makers Mark neat(for those that don't know, that's where they pour straight from the bottle with no ice) well the first sip from the glass it was obviously watered down, I know what makers Mark tastes like because I have a bottle of it at home, you can get away with watered down booze when mixing cocktails but not when it's served neat, I enjoy there food but I will never buy a drink from there ever again because they can't be trusted.
I do hope someone from corporate sees this and addresses the problem at that location, or is it more widespread within the PF Changs restaurant chain.
Went to PF CHANG in Lombard on April 26, 2019 it was the first experience. I have ever had. The food was hard and dry .The server was really nice and friendly. Not sure if I want to go back...
Tried to have lunch last Friday. I am physically unable to walk very far. We arrive and could not find any handicap parking available. There was no one at valet parking. I decided to call to find out if maybe valet parking was not available during lunch. I called three times, each time choosing a different option, hoping to get an answer. Ya'll did not answer the phone once. We went to Maggionies. I doubt if I will ever try to go to PF Changs again. Ya'll are a big disappointment. Westshore mall location Tampa Florida
For the past four times I've been there, the service has been terrible. The managers are sympathetic but still it doesn't improve. I wrote the specifics in an email to the company and got no responsewhich kinda proves my point, doesn't it?
To whom it may concern,
Last night I went to the PF Chang's located on Tyson's Corner in Washington DC by The Ritz Carlton. Upon entering we were seated and greeted properly. Unfortunately as we were waiting for our waiter I notice a roach crawling from the cracks of the restaurant. I'm here visiting from Guam and this was my guest first experience that eat with your restaurant. We notified the manager and he did apologize but gave the excuse that the reason for the roaches was because the building was old and that the business close by were undergoing construction and hence the problem of the roach. He then apologized and said he would pay for any appetizer we wanted. But did not relocate our seating. The waitress then came took our drink order but not even 5 minutes later another roach appeared right above my pregnant friends head. I was embarrassed because I recommend your place and we were there to celebrate the shower of her baby. I finally asked to be relocated. The waitress noticed we were upset but despite everything I just respected the situation. She then took our order. Throughout the night we had to follow up width our food. She asked us if we needed appetizers when we already ordered them. The beer was not cold. One of my guest ordered a ginger beer and the waitress forgot about it and I had to remind the manager to get the beer.
We received our food but I'm not going to lie I really prayed we would be fine ok. You see I'm visiting and there is no option for me . I went to your restaurant based on my past great experience in Houston and Hawaii. Unfortunately this one at a very high end located was a disappointment. Upon getting to the Ritz Carlton I had a stomach ache and because I was going to your restaurant I did not eat because I wanted eat your good food. I ended up feeling not well. Drank warm water and took some stomach pain relief medicine.
I'm sure this is not your companies standard. The manager said he has tried many times to fix the roach problem. Apparently it still exist and is treated with let me comp you with a free appetizer.
This is clearly a public health violation and Your companies good name is at risk.
I'm staying at the Ritz Carlton on 1700 Tyson's Street until May 1,2019 Room 1914.
I really like your restaurant but clearly you need to figure it what's going on.
On 02/02/2019 myself and a group of 20 veterans called and asked if they could accommodate us for a meeting. They said it would be no problem and they would arrange seating. We arrived and were seated, our waitress was fine and the food was good. One of our members brought his wife and his service dog, he is a Vietnam veteran with PTSD as well as physical disabilities as well. After he finished his meal and we were all still conducting our meeting he was asked to stand outside with his service dog. They didn't have a problem with the dog during the meal but as soon as they collected his money they threw him out. We mentioned it to the manager, he came back in to attend the rest of the meeting only to be interrupted and asked to leave a second time. We asked to be accommodated for this meeting, we are a volunteer group made up of veterans to help other veterans that need assistance and the attendees that came had driven from all parts of the state. This was very rude, unprofessional, and un-called for to treat a war veteran wounded in combat in this manner. I will never return to eat there again.
Anyone who disrespects our heroes that have served/serve and keep us safe and risked their lives for our freedom, does not deserve any business at all. organize a National boycott!!
I sure wont ever eat at any PF Changs outlets ever again!
GOD BLESS YOU FOR SERVING, THANK YOU!
That's sad to hear. I won't be going there again and I am a liberal which you probably hate.
I'm so disappointed in how our Vets are disrespected and treated. My grandpa is a WWII vet and I would have closed that restaurant down. I will Not return there again because of the disrespect to you and your fellow vets. Thank you for your service.
I have visited the Cumberland location on numerous occasions. I have usually had great service. I dined there tonight with a party of 20 to celebrate my birthday. We were seated at 8:40 and didn't receive any food (appitizers or entrees) until 10:45. Meals were missing and some items had to be sent back due to a variety of reasons. There were also food items that were not available. We had 2 servers. Diamond )day 2 on the floor) was great and Bianca? lacked customer service. The manager was hands off and only provided support at the request of my husband and guests. He did eventually try to lighten the mood but it was too little too late. He did give me a complimentary dessert and gave my husband 2 $10 gift cards. This was a very disappointing evening event. We left out at 12:17 AM after the servers finally figured out the bill. Unfortunately, I will not be back and neither will any of my guests. This appeared to be a lack of management, support and adequate training.
Joyce Terrible experience at North Naples location. Had reservations not seated until 1/2 hour to 45 minutes later. Waiter came by and said I will be back??? Could not get happy hour price. What good are reservations? I can understand a wait... but not 45 minutes.
This is the first time I have ever written a complaint on any restaurant. Not that there were others deserving. The older I become the less forgiving and I am.
I am currently sitting at PF Chang's located at Settlers Ridge in Pittsburgh by the airport.
Im.sitting in the BAR area alone o business.
I ordered drink, apps, and dinner. I just revived a aide of PF Chang's sauce with a a BLOOD CURLEY HAIR hanging out. The male MANAGER happened to be behind the BAR and I called him.over. I called him without making a scene and pointed. He took the dish and walked away. He returned with a new diah of sauce, asked if I needed anything further and walked away. A quick appolody and he was gone.
At the very least he could have bought a drink.
Nothing. I guess PF Chang's has not taught what the powers of a $ 2.00 comp could extend. I certainly would be wetting this.
DO NOT TAKE THIS OUT ON THE WAIT STAFF. They were very accomdating and friendly.
The manager needs the lesson.
Many problems with the Arlington, Va location, cold food fatty beef, no parking, take out orders not ready on time, dirty location. Also corporate sends out offers that do not work. An offer for a free entree did not work, and the corporate office telephone on a Friday afternoon, just rang and rang and rang,.
PF Changs has gotten to large and is no batter than Buger king. bad, very bad!
Went to PF three weeks ago on a Friday. Looking forward to the shrimp with lobster sauce. They told me they had no shrimp. Then I was upset so I got more appetizers. When my daughter met me she wanted ribs they had no ribs. I wanted fried rice the had no rice. I ask the waiter as a courtesy would the manager do something nice he said no because the district manager wasn't available. So I complain to headquarters and got ten dollars off my next meal. Well today I went for my shrimp dumpling they came out barely warm and next finally my shrimp with lobster sauce it was loose and runny. What a disappointment. This one is located st Ridge Hill in Yonkers. Bad cooks.
Went to p.f.changs first time was very disappointed the rice had long black hairs in it , waitress seen it,talked to manager named Gilbert , said he would fix me another plate. Very unprofessional never will I come here again. Baybrook mall.
Hi! We were on Route 1 in Princeton,NJ on November 15th 2018 in the unpredicted snow storm. After crawling slang Rt 1 we came upon PF Changs of course we along with many others decided to wait out the storm with so much traffic. Your team of employees couldn't have welcomed us more warmly then they did. A nice hot meal along with friendly warm servers and hostess. It sure make our trip so much more pleasant snow,ice and rain who cared as long as our bellies were nice,warm and full.
Thank you so very much for superior service and delicious food on a very stormy night
Rah, rah, rah, rRAH, rah, rah, rah, rahhh!!
For starters if you try to call the corporate number that is posted it is out of service . First i I've been a fan of PF Chang for many years and now would not send my worst enemy to any of the three locations in South Florida where I reside . The restaurant in Boca Raton was closed down for rats so I decided to try the one in sunrise at the galleria mall, while sitting at the bar with only one other person I had ordered an appetizer of dry ribs and Mongolian chicken, both came out at the same time and the ribs were stacked in the bottom two ribs had about 1/3 meat on it and my chicken was already cold . Complained and bartender took both dishes back into the kitchen through one door and in less than two minutes came out the side door and placed the reheated food back in front of me and the two ribs were gone so basically reheated meal and shorted two spareribs, got up and just left but before I did was advised that that and particular restaurant is a pilot restaurant that tries out all new dishes and new serving techniques if I wanted to go to a training facility that would've been OK I guess . I now try the third restaurant which is in Sawgrass Mills and sunrise Florida because I'm a disabled veteran and it's right down the road from the VA where I had to attend for some medical situation . Once again set at the bar what it iced tea and was brought out the glass about 3/4 full I then ordered my dry ribs and Mongolian chicken for lunch ,The ribs came out in under a minute and they look like they were boiled with no seasoning whatsoever on them and some side vegetables I asked the server what exactly is this and he said this is the new way we're serving a dry ribs I said along with all the fat that's on these was this left over from lunch that someone didn't eat , The ribs came out in under a minute and they look like they were boiled with no seasoning whatsoever on them and some side vegetables I asked the server what exactly is this and he said this is the new way with serving a dry ribs I said along with all the fat that's on these was this left over from lunch that someone didn't eat , I then get my Mongolian chicken and it must've had at least a pound of scallions that you couldn't even see the dish and what else was in it it basically look like a bowl of vegetables who needs that over bearing poorly prepared and poorly present tainted mess , by the way if you have to practically beg if you want any mustard or any other condiments with it because the bartender and once again three people at the bar was too busy in the back doing whatever . This chain has fallen so far down the ladder and what a shame, by the way the few bites that I did have because I was starving from not eating all day due to fasting from bloodwork that by the time I got home I had a very violent diarrhea . If you truly hate someone you should recommend PF chain they apparently don't care about you so why should you care about them ,Rats,poor service, Poor presentation and worst of all secondhand quality food, another corporate giant that has totally lost their way and not caring about quality presentation I'm sure they couldn't care less about me getting the runs after just tasting my so-called lunch .Totally avoid anything that says PF chain in the state of Florida and if you really want to get sick try the frozen food that's sold in Publix and contemplate why it's always on sale
I feel your pain I'm just as disgusted with what I ordered in take out this week and called the manager who said he's going to find out what happened.... it's been 72hrs and nothing! I'm done forever with P F Chang!
Poisoned! - Beware of PF Changs. I received severe food poisoning that landed me in the hospital. I contacted PF Changs and asked them to refund the $70 for my meal and to cover the hospital visit which was $1500. I didn't ask for anything else. They denied me through a 3rd party. I was only asking for them to cover the damages after I spent one of the worst 12 hours of my life after eating at their restaurant in Irvine California. We later figured out that the shrimp was bad with the assistance of a doctor. It wasn't worth the horrible experience and I will never go back!
I had the worst experience of my life at P.F. Chang's. My family or my self will never eat at one again. I will start going to Panda Express they have better dinner experience even with homeless people outside. What a joke. CEO need to revamp everything or your business will be no more in a few years.