Information, reviews and public commentary for US companies

 

P F Changs China Bistro Inc

Rating
1.285714
Address
15210 N Scttsdale Rd 30 # 300
Phoenix, AZ
85012
County
Maricopa
Contact
Richard Federico
Role
Chairman of the Board
Phone
(602) 957-8986
Annual Sales Est
$559,245,000
Employees
16,500
SIC Code
5812
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Kris - 18 h 3 m ago

0

Went to the Atlanta,GA location was the worst experience I have ever had at a changs.

I have been dining at Changs ever since the first one in Scottsdale.

And within the past 3 years I have noticed they have really dropped the bar from service standards, Nothing is made to spec, This last experience appetizers all came out at different times like 10 minutes in between each one Changs spicy chicken was totally made wrong and ginger in it it was in a super of sauce had it remade came back the second time made completely wrong the manager was very helpful and embarrassed her name was K she was very professional I would love to hire her at my business we have dined at several PF Changs on the East Coast and our experience at all of them in the past three years has not been what it used to be totally going downhill compared to the old standards of PF Changs very sad ever since Paul got out of this company is totally gone downhill walked out the door of PF Changs after not even eating dinner walk into the cheesecake factory what a world of difference a class act show class act Server as the food was made correctly and tasted very consistent every other cheesecake factory they have it going on

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MissyP - 2 d 15 h ago

1

The service at your Anaheim, CA location needs to improve. The hostess was not very cordial. After providing my name to her, I requested she validate my parking ticket. I had to wait several minutes for her to have a conversation with the other hostess. She did not care that I was standing right in front of them patiently waiting. The hostess told us to wait for another hostess to seat us even though we had arrived prior to the couple she decided to seat before us. The server was less than enthusiastic about providing good service. We waited for her to refill our drinks that sat empty for several minutes. We waited for her to box another tables to go order before she gave us the trio sauce we ordered with our food. By the time we received the trio sauce and white rice, our meat entrees had been on the table for approx. 10 minutes. The management in this location needs to train the staff on common courtesy and prioritizing their service duties. Difficult to enjoy lukewarm food. Too many negatives to give more than a 1.

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V.C. - 5 d 20 h ago

0

P.F. Changs, well you have officially lost several Customers here due to a bad experience at one of your locations. In the past, I filled out the Receipt survey as well as e-mailing Guest Relations and Your Customer Service is POOR. Today, I called to unsubscribe to all e-mail and cancel my rewards account. By the way Amy, I hope you have a better day tomorrow since you didn't seem to eager to assist in the matter.

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Klaus Schattleitner - 6 d ago

My wife and I are regular patrons at your restaurant at Happy Valley N. PHOENIX. I enjoy you stocking the German Erdinger beer. Yesterday, again, "out of Erdinger". The service was very slow and has generally deteriorated.

waiters, carrying one glass of wine in each hand, no trays and the personality of our waiter was ratber cold. We won't be back.

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Kathy - 14 d 12 h ago

2

i really used to enjoy the food at your restaurant, I ordered an espresso martini and they told me the espresso machine hasn't been fixed in six months then my two favorite dishes were discontinued the kung pao scallops and the lamb entree ,very disappointed in the new menu .PF Changs is not one of my favs anymore. The location we ate at is in Las Vegas

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HDUPREE - 19 d ago

5

Went to Jacksonville location the food and service was great! We drive all the way from South Georgia just to eat here.

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Marlyn - 31 d ago

0

Just left your restaurant at the Quarry Market in San Antonio TX and my wife and I had the worst experience in your restaurant ever the food service was atrocious waited over 30 min for appetizer and almost an hour for the entree and the order was wrong we have visited and enjoyed our meals in many of your restaurants thru out the US and Puerto Rico never had a problem while everyone around us enjoyed they're meal those that came way after us we just sat there wait I approached the manager and finally got the meal which was wrong very disappointed a disgruntled customer thank you

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Sam - 32 d 1 h ago

0

I'm writing this email concerning the very bad experience I had ato your Fairlane Mall location in Dearborn Mi. I wish the hostess would have informed me that the heat was not working before I made my order. It was very cold in and not enjoyabe

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Anonymous - 37 d 5 h ago

5

Managers require servers to round up on tipping out our back waiters , doesn't the company compensate back waiters if they didn't make min. Wage? Why can't they tip exact?

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American - 41 d 3 h ago

5

Love, love , love your crispy green beans with sauce, your egg drop soup and of course your Changs spicy chicken.

Have gift certificates from Christmas, will be seeing you soon.

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Matt - 86 d ago

1

Thank you for forgetting my sushi entree and its freaking raw. How do you forget raw. And not cleaning the tables as people leave

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Anonymous - 79 d 4 h ago

sushi consist of raw fish!!!

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Anonymous - 41 d 3 h ago

THATS WHAT SUSHI IS DUMMY!

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Hassan fayad - 64 d ago

0

Alicia the server is sooo rude. Sabrina the manager is not professional.

First episode :

Last night my wife and I arrived around 9pm . Our server was Alicia ,my wife was checking the menu while I asked Alicia if they have non alcoholic beer ,all of a sudden she roughly , rudely toke back the menu from my wife ( my wife was still reading )to show me!!!!!!!

I was shocked!!!!for 2 reasons :

1- Alicia could show me what they got in my menu there is no need to grab it back roughly rudely like that from my wife.

2- if Alicia for some reason likes my wife's menu she simply politely could ask for it .

When I was trying to explain to Alicia what she has done is not nice ,she inturpt me with big EXCUSE ME and she left .I thought that she will call the manager so all of us talk professionally. But she send me another server his name is jemmy!!!!!!!!

I called the manager( her name is Sabrina ) I explained what happened, she said OK I will talk to her .Sabrina doesn't even try to apologize or to professionally talk to me or my wife .

Last episode

When the food came and I got my hot and sour soup(we asked for the big bowl ) I field up my wife's bowl and my bowl and when I was ready for round 2 ,I hardly felt up my bowl nothing left for my wife (she was still in her 1st bowl )!!!!!! I called the server and show him ,he told me no problem I could bring you more soup (which was nice )he came back and he said sorry we don't have more soup . ( conclusion if you guys do not have enough soup why would you foul me and brought me little bit of soup, you guys though I will not notice!!!you could simply tell sorry we are out, instead of cheating on me .)

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Saraletti - 65 d 20 h ago

0

Sucks. They are MEVER consistent.

Tonight after work in the pouring rain I went to the Alpharetta restaurant for gluten free egg drop soup, and gluten free vegetable fried rice. If I tell you my mom who is 92 wouldn't eat anything. I bought it for her as a treat since she is visiting. The fried rice was dry, there was more white rice, they put in whatever they use to make fried rice. There was no peas, no egg, nothing!

Just dry rice what a waste if money. It can at me more than I made at work today.

There was no excuse for this you only had two tables full. Not that should matter it should always be consistent. Being the falcons game on tonight I guess you had a temp cooking.

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Foster - 72 d 30 s ago

5

We went to the location in Louisville,KY 1-13-17. We had reservations, they were really busy. Our server was amazing!! He was running from table to table and still was able to keep everything for our table organized. Drinks were low once, a manager came by and asked what we were drinking. In just a minute here came our server with refills. The kitchen messed up my special order appetizer, te manager brought out the correct one along with an apology and a card for a free appetizer. I told him I was fine and it wasn't necessary but he insisted. He was so sweet as to check on us often. Managers name was Shaun and the servers name was Branden. I would highly recommend this location. We have been here many times and will continue to enjoy dinner here often. Thanks guys for a wonderful dinner experience!

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Barbara Gilbertson, Kalispell, MT - 88 d 16 h ago

1

We traveled from Kalispell, MT (1200 miles) to enjoy Chinese cuisine. We waited almost one hour to get a table. We walked through the bar area when we arrive and observed at least 15 vacant tables and we're told it would be a 45 minute wait. After finally getting a table we placed our order and had to stop the manager to bring clean plates. Our server came to our table twice to apologize for the delay in our food order. We observed that take out orders had priority over the restaurant patrons. We asked the manager about the delay and he said he would check on it for us. We never saw him again. Once again after waiting almost one hour we got up and left. This was no fault of our server and felt bad that he would not receive a tip. We were extremely disappointed and angry and will have very strong reservations to visit any of PF Chang's restaurants in the future.

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STEVE SMITH - 92 d 13 h ago

0

I called the P F Changs in Reno, Nevada on 12-26-16 at 8:30 PM to place a take out order. I was told that the order would be ready at 9:55 PM. I said to the cretin, that's 1 hour and 25 minutes? He said yes. I asked him to please double check that time. He said he would and put me on hold. After waiting for 4 minutes with no further response I hung up. I called back and asked to speak with a Manager. I waited for about 3 minutes and someone finally got on the line. I told this sub-cretin my story. I also told him that I lived about 10 minutes from the restaurant. I asked him if I came in within the next 10 minutes and sat at a table and placed an order with the Server, would the Server tell me that my food would be out in 1 hour and 25 minutes? He said he would put me on hold and get an exact time it would take to get my order. I hung up after waiting for 4 minutes with no response. I then called the Olive Garden to place a take out order and they said it would be ready in 15 minutes and it was!! It would sure be nice if P F Changs would not hire sub-humans!!

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Jaime - 95 d 18 h ago

0

Dear Sir,

I would like to complain this way because I have called twice custumer service at 1866- 732-4264-to led you know about a very bad experience in Brickell unit last weekend. Now I am complaining also the poor attention in customer service.

I would share my complains with the right person in your organization. Please that some body call me as Customer Service promised twice and nothing happed.

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Joe - 102 d ago

0

Yes I would never ever work for PF Chang's in The Summit in Birmingham Alabama they are a racist store

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Anonymous - 103 d 9 h ago

0

I well never go go back to Chevy Chase location the the bartender was very rude the general manager was rudeher name is tamika smith she talked to us with so much disrespect I will never ever ever go back to that location again I think you will need to fire the lady to tamika Smith

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Chris - 114 d ago

0

I was always a fan of P F Changs in Colonie Center, Albany, N.Y. UNTIL lately. Food has been served cold and order not taken correctly. My last time there on 12/2/16 the food was so less than par, sesame chicken was blan and the veggie lo mein was salty and served with so much sauce you could practically eat it as soup. VERY DISAPPOINTED!!!

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Anonymous - 114 d 17 h ago

0

Chevy chase location sucks the gm tamika smith is not a good gm Corry need to come and see the bullshit going on with her she is fucking the employee she show favoritism to the employee her

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Anonymous - 115 d 15 h ago

0

Can wait to file complaints on how terrible your Sherman oaks galleria staff is . There just flat out terrible and racist!!! Funny how all they hire are Mexicans and whites. Refuse to be treated like this! KM has NO respect !! Never ever work here place sucks !!!!!!

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Anonymous - 115 d 15 h ago

0

Sherman oaks galleria by far has the worse most un organized staff!!!! The kM and GM are racist against black ppl! I absolutely hate working for this staff!!!!!!! Sherman oaks galleria pf Changs. There always late never on time. It's not fair to ppl like me. I'm a dishwasher who gets treated like shit

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