I hope this message could reach the right person at the headquarters:
Such a pity : Good name, good food, and most of the time great workers. But, the lack of interest in one of your relative new store - Gainesville, Fl -, it made me think who's fault it is when it's not even 2 pm on Thursday., and not even half of the appetizers are available for us , your valued "guests " and so on and so forth ...
Be aware, Cheesecake Factory literally it is just around the corner and they will open very soon, I guess as a costumer I'm looking forward for a better option.
Overheard a coworker talk about how horrible and horrendous one location is and how incompetent the managers are. The restaurant in question needs new management! I'll never eat at a Chang's for as long as I live.
I wouldn't be surprised if that location gets a lawsuit on their hands by improper cooks! It's only a matter of time before it happens!
Corporate needs to make a surprise visit to that location when they aren't expecting it!
Yes on Saturday July 20th went to the P.F. Chang's on west end in Nashville Tn. First off they said it would be an hour wait..Ok it being Saturday I can understand so we check out the bar to see if there might be a seat...So we head toward bathroom there are at least 8 tables that have nobody in them.Then the bathroom smelled like someone took rotten chicken in the trash.I told the guy at bar.Then we went back to hostess & asked was this poor management or workers not coming in & she says it was servers didn't come in..Anyway she was suppose to call out phone when there was a table which we left but she didn't know that & we never got that call!!I just thought I'd thos was my company & being a Saturday or any other day for that matter & you are losing that kind of money I'd be seeing why the problem is!!!But if someone don't tell you then you can't do anything about it..Oh & further more my son & his wife went there a couple of days before they didn't get their food until an hour later..My son ordered a beer & he finally asked if he could get his beer he ordered & the guy said oh yeah that's the one they don't write down!!!I don't know what that is but maybe they should write it down!I always say my favorite place to eat is P.F. but not anymore Sorry!!Unsatified customer
From some of the comments below I don't think you even care!!!
Old fables never die or it's very hard to bury 666 tons of elephant dung under a grapefruit.
Well went to pf Chang's in marlton nj. On 7/20/2019. Starting eat my chicken lettuce wraps and first found this crunchy thing in there didn't know what it was so put it on plate. Then continued eating and found this big chewy brown thing in it. Looked like a tuff piece of beef . Manger Tia Cutler came over and said it was a mushroom not. How stupid . My egg roll were soaked in oil like dripping oil. What could sh3 do for me . Omg never again P.F. Chang's good luck.
P.f. changs robinson will have a sexual harrassment law suit soon if something isnt done about jeremy.
Jeremy the executive chef is very inappropriate to his employees. For example; he talks about how he plans on fucking his wife with his friends at work with whom he hired. Jeremy refers to woman as bitches whether he is talking about his daughter or the female employees whom work for him. Jermey has been seen plenty of times of taking his friends he hired out to the back to smoke to have conversations about employees he plan to fire and who he has to hire. Jeremy was also confronted by a black male employee who heard Jeremy say the N word. When confronted about it; Jeremy said he can say and do what he wants he runs this and if that employee didn't like it they can leave. People are afraid to speak up because they feel the company will silence them by firing them instead of addressing the issue. Ive watched and heard Jeremy State inappropriate things at work whether he is discussing his sex lives with other men or belittling women. I would rather come forward but I feel I will be the next victim added to the list. I have my grandmother to take care of.
P. F. Changs in Pittsburgh Robinson
I can also second this. As an employee at this p.f. changs i have never seen it worse than it is now. Jeremy is a disgusting human being. He hired all his friends there and now they are quitting and exposing him and how he has always been this way with the inappropriate comments towards people. Jeremy spends more time taking his friends out back to smoke. He never actually does anything. He runs around running his mouth about who is on his list and how he has bill by the balls and can do whatever he wants in his kitchen. Someone from corporate PLEASE watch cameras and see what jeremy ACTUALLY DOES AT WORK. New menu rolls out this week and he has NOTHING set up. So when it fails there you can blame him.
It's been so sad to see the company sink in so many way. You guys promote people who are not meant to lead. I see how Bailey mistreatments of employees he is so racist but play the good boy. But since he is soo buddy buddy with Gil he's untouchable. He's such a horrible person. If he's having a bad day, he make every body has to have a bad day. If he went to another district, I bet you he will get so fired.! He's not a good leader he does treat everyone equally or with respect. One of our hard working employee that has been there for years is ready to quit because of him. Someone that is so kind and loves his job... he get so many complements. I believe the company needs to do an investigation, and see what all employees think about him. He hires pretty girls not because they are qualified to do the job. He is an ASSHOLE!!!!! And if Johnny leave you best believe there's quite afew of us that will leave. Johnny is such a positive guy always willing to help everyone. And if he finally is done that only means our whole unit it's done!! If the company looses him that's it. Cause clients come just for him, at the bar. Don't loose a good, dedicated ,loyal employees over such a royal asshole. Ask the assistant manager... they love Johnny. Bailey only yells hit the walls etc. That's all! He intimate employees and threatened to demote. Honesty soon very soon the company will be facing another lawsuit because of the asshole Gil covers. Gil, be profesional and just cause you guys have been friends since high school dnt mean he's a good person...
Gil is an asshole sympathizer protecting Bailey making Gil an asshole also.
Assholes destroy everything which does not suit them personally.
** In my opinion Bailey needs to become fish food.
Anyone else have an interview for kitchen, and than once met in person
no call back, or email, re the job, which was in
Woodland Hills, CA i am not 65 not 18 either, has happened other
fortune 500 companies, they like it on paper,
20 years in person, seem the make A difference anymore
Today a group of 16 ladies had lunch at P.F.Changs in Parkmeadows Shopping Center in Colorado. The service was good as was the food. My only disappointment was all the water glasses came with plastic straws already in them. Also every glass of iced tea, lemonade etc. also had plastic straws already in them. This meant that 32 plastic straws would then be thrown out. In this day and age when there is so much publicity regarding our plastic waste, I would like to suggest serving these drinks without straws and if the customer would like a straw they could then be provided with one. Personally I don't like having a straw in my drink, I am not a child who can't manage to drink out of a glass.
On 519 2019 I returned some food to PF Chang in Cincinnati Ohio in The Rookwood Commons area I called the order in at the end of my shift because I was so busy at my job I could not make it over to return the order that I have purchased a few days earlier so by the end of the shift I called in about the order not being right now I have gotten this order more than one time and the last time I say for 5 months and a couple of times it was wrong I've been a patriot of PF Chang for over 7 years and have never really had a problem with my food before and I also frequent the restaurant a lot with my child's father so when I get to the restaurant to get the order I meant by so the manager her name.was Larisa Ryan she came out with my food and proceeded to start questioning me about why I didn't call to complain about my food that some of the food was missing from the container now this was a small meal so when I did the call into her I let her know that I wanted to buy more rice because when I purchased my last order seemed like it wasn't a lot of rice in there I also asked to get more chicken but when I arrive at the restaurant I felt attacked by this woman she started to question me about why I didn't call to complain about my order why I waited so long to come back with the order now I brought the food back to her after this she continued to tell me that if my food kept coming up wrong why do I keep coming back to the PF Chang I continue to tell her that this was not her restaurant and I enjoyed the food and I didn't appreciate the way she was talking to me I asked her if she had a problem that I will pay for the food it was only $5 really didn't understand where all the backlash came she made it clear to me that she was going to note under my name about me having an issue with my food I was very disappointed at the service that I received today but I will never let one person stop me from enjoying somewhere that I like I have been going to PF Chang like I said for many years and most of the people there are kind and treat me well but this particular woman really took it over the top I have been going to this restaurant before she even was a manager for this restaurant but I would like for upper management to know that your customer in Cincinnati was truly just disappointed and thrown back by the behavior of this one lady Larisa Ryan
I wanted to write an email to the corporate office but they don't supply one, so I guess this will have to do, I live in Las Vegas with my wife and we have frequently ate at the Summerland location for years, in all those years I have never really got a cocktail, and if I did it was a mixed drink. Will lately I have grown accustomed to drinking whiskey, Makers Mark to be exact, so I know it quite well, on 5/6/19 we decided to have lunch at PF's and I ordered a Makers Mark neat(for those that don't know, that's where they pour straight from the bottle with no ice) well the first sip from the glass it was obviously watered down, I know what makers Mark tastes like because I have a bottle of it at home, you can get away with watered down booze when mixing cocktails but not when it's served neat, I enjoy there food but I will never buy a drink from there ever again because they can't be trusted.
I do hope someone from corporate sees this and addresses the problem at that location, or is it more widespread within the PF Changs restaurant chain.
Went to PF CHANG in Lombard on April 26, 2019 it was the first experience. I have ever had. The food was hard and dry .The server was really nice and friendly. Not sure if I want to go back...
Tried to have lunch last Friday. I am physically unable to walk very far. We arrive and could not find any handicap parking available. There was no one at valet parking. I decided to call to find out if maybe valet parking was not available during lunch. I called three times, each time choosing a different option, hoping to get an answer. Ya'll did not answer the phone once. We went to Maggionies. I doubt if I will ever try to go to PF Changs again. Ya'll are a big disappointment. Westshore mall location Tampa Florida
For the past four times I've been there, the service has been terrible. The managers are sympathetic but still it doesn't improve. I wrote the specifics in an email to the company and got no responsewhich kinda proves my point, doesn't it?
To whom it may concern,
Last night I went to the PF Chang's located on Tyson's Corner in Washington DC by The Ritz Carlton. Upon entering we were seated and greeted properly. Unfortunately as we were waiting for our waiter I notice a roach crawling from the cracks of the restaurant. I'm here visiting from Guam and this was my guest first experience that eat with your restaurant. We notified the manager and he did apologize but gave the excuse that the reason for the roaches was because the building was old and that the business close by were undergoing construction and hence the problem of the roach. He then apologized and said he would pay for any appetizer we wanted. But did not relocate our seating. The waitress then came took our drink order but not even 5 minutes later another roach appeared right above my pregnant friends head. I was embarrassed because I recommend your place and we were there to celebrate the shower of her baby. I finally asked to be relocated. The waitress noticed we were upset but despite everything I just respected the situation. She then took our order. Throughout the night we had to follow up width our food. She asked us if we needed appetizers when we already ordered them. The beer was not cold. One of my guest ordered a ginger beer and the waitress forgot about it and I had to remind the manager to get the beer.
We received our food but I'm not going to lie I really prayed we would be fine ok. You see I'm visiting and there is no option for me . I went to your restaurant based on my past great experience in Houston and Hawaii. Unfortunately this one at a very high end located was a disappointment. Upon getting to the Ritz Carlton I had a stomach ache and because I was going to your restaurant I did not eat because I wanted eat your good food. I ended up feeling not well. Drank warm water and took some stomach pain relief medicine.
I'm sure this is not your companies standard. The manager said he has tried many times to fix the roach problem. Apparently it still exist and is treated with let me comp you with a free appetizer.
This is clearly a public health violation and Your companies good name is at risk.
I'm staying at the Ritz Carlton on 1700 Tyson's Street until May 1,2019 Room 1914.
I really like your restaurant but clearly you need to figure it what's going on.
On 02/02/2019 myself and a group of 20 veterans called and asked if they could accommodate us for a meeting. They said it would be no problem and they would arrange seating. We arrived and were seated, our waitress was fine and the food was good. One of our members brought his wife and his service dog, he is a Vietnam veteran with PTSD as well as physical disabilities as well. After he finished his meal and we were all still conducting our meeting he was asked to stand outside with his service dog. They didn't have a problem with the dog during the meal but as soon as they collected his money they threw him out. We mentioned it to the manager, he came back in to attend the rest of the meeting only to be interrupted and asked to leave a second time. We asked to be accommodated for this meeting, we are a volunteer group made up of veterans to help other veterans that need assistance and the attendees that came had driven from all parts of the state. This was very rude, unprofessional, and un-called for to treat a war veteran wounded in combat in this manner. I will never return to eat there again.
Anyone who disrespects our heroes that have served/serve and keep us safe and risked their lives for our freedom, does not deserve any business at all. organize a National boycott!!
I sure wont ever eat at any PF Changs outlets ever again!
GOD BLESS YOU FOR SERVING, THANK YOU!
That's sad to hear. I won't be going there again and I am a liberal which you probably hate.
I'm so disappointed in how our Vets are disrespected and treated. My grandpa is a WWII vet and I would have closed that restaurant down. I will Not return there again because of the disrespect to you and your fellow vets. Thank you for your service.
I have visited the Cumberland location on numerous occasions. I have usually had great service. I dined there tonight with a party of 20 to celebrate my birthday. We were seated at 8:40 and didn't receive any food (appitizers or entrees) until 10:45. Meals were missing and some items had to be sent back due to a variety of reasons. There were also food items that were not available. We had 2 servers. Diamond )day 2 on the floor) was great and Bianca? lacked customer service. The manager was hands off and only provided support at the request of my husband and guests. He did eventually try to lighten the mood but it was too little too late. He did give me a complimentary dessert and gave my husband 2 $10 gift cards. This was a very disappointing evening event. We left out at 12:17 AM after the servers finally figured out the bill. Unfortunately, I will not be back and neither will any of my guests. This appeared to be a lack of management, support and adequate training.