Information, reviews and public commentary for US companies

 

P F Changs China Bistro Inc

Rating
1.201258
Address
15210 N Scttsdale Rd 30 # 300
Phoenix, AZ
85012
County
Maricopa
Contact
Richard Federico
Role
Chairman of the Board
Phone
(602) 957-8986
Annual Sales Est
$559,245,000
Employees
16,500
SIC Code
5812
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Davis - 1 d 8 h ago

0

Took my wife to PF Changs for her birthday. The waiter could not help us with our menu selections. After waiting 30 minutes for our meals, they finally showed up, mediocre at best. The waiter then comes back 10 minutes later and hands us our bill. We hadn't even finished a fourth of our meal. When we spoke to the manager, she said the waiter gave us our bill so quickly because that was corporate policy. After speaking to the waiter, he confirmed that he was only doing what he was trained to do. For 2 lunches and 2 drinks we spent $63, before tip. We will never go back or recommend this place!

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Hershl - 3 d 3 h ago

0

My husband and I have been going to PF Chang's for many years. Tonight we went and found a totally new, stripped down menu that was missing many of our favorites.

The chicken soup, our favorite, is no longer offered.

The thai curry no longer offered.

Many other things we enjoyed.

Forget it.

Why ever return if you guys refuse to serve our favorites?

You just lost two very loyal customers.

We went elsewhere and had a delicious supper.

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Kah - 16 d 2 h ago

1

We had lunch at P F Chang's and it was so dry. No sauce on the entry and dry rice. We ate there a few years ago and it was great but not now. Huge waste of money.

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Linda Norton - 30 d 5 h ago

0

After thinking for a long time PF Chang's was the Cat's Meow, I am sad and disappointed. The food seems to be loosing it's great taste. The real problem today in Orem, Utah was the

restaurant was dirty. My plate was dirty, the Soy Sauce container was filthy, the edges of the table had built up filth from not being clean and my companion pulled a long hair out of her napkin after opening it up. These are things that do not cost money to fix. I will not be going back.

The food at the Salt Lake, restaurant was less than good. Are you trying to go out of business?

Sad -

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Big Red - 30 d 9 h ago

0

Quality and service is inconsistent. Manager thinks giving refund is the only answer rather than fixing the business model and culture . Inconsistencies include pricing, portion distribution and taste. Stay clear of keystone location particularly take out. The portions vary and often wrong meal in bag. Check everything before leaving. So disappointed.

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Fabiola Gomez - 36 d 3 h ago

0

I've been a frequent customer of PF Changs at the falls for many years. Today I had a takeout order. Of their famous spicy chicken noodle soup and was very disappointed. Soup had barely any chicken mushrooms, tomato's and noodles!!! The Broth was delivered in drink cups and was watery with no flavor at all!!!!

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Jill - 37 d 11 h ago

1

P.F. Chang's in Loveland the Mongolian beef was so tough I couldn't even chew it horrible

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Rummi - 38 d ago

2

Absolutely disappointed with the new menu choices in Albuquerque. Bring back the Singapore chicken. The menu now has the same style chicken which is deep fried and then tossed in a different sauce. So boring

The previous menu had so many more choices. Won't be going back anytime soon.

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Lisamchale70@yahoo.com - 42 d 7 h ago

Disappointed in the new "test" menu we were provided while dining at PF Chang's in our town, Collegeville PA! Really missed the yummy Poke Bowl! I was looking forward to it all day!

Please bring back the Poke Bowl!!!!!!

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Lisa - 42 d 7 h ago

0

Very unsatisfied with the new "test" menu provided to us while dining at PF Chang's last evening! So disappointed that the yummy Poke bowl had been removed!!! I was looking forward to it all day!!!

Please bring back the Poke Bowl!!!

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Carroll Portier - 44 d 11 h ago

0

Order online and everything was delivered on time. Ordered the Kung Pao Chicken and Side order of Fried Rice and I got food poisoning after the food.

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Anonymous - 58 d 4 h ago

0

Arrived at the PF Changs at The Fountains in El Paso at 6p.m. Dec 27th the Hostess says it would be a 20 min wait they took our name etc. Within 30 mins they began tell potential customers 1 hour then eventually 1.5 hours. While customers with reservations were given preferred treatment

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Ivette - 91 d 20 h ago

2

Ivette- Food at bar: I only ordered an appetizer and a water with lemon. Simple huh? Yeah right. It took Fashon Valley P.F Changs over 35 min to make and serve. I went outside smoked a cigarette, made a few calls, went to bathroom 2 times and finally I had enough so I went over and asked waitress what was up with my order. She said she would go check, but continued to talk to customers and I was about to leave.

Finally she came with this brown lettuce and semi warm chicken mix. I askes her to please get me a fresh head of lettuce and to warm up dish. It came back and was warm but the lettuce was at least green this time.I had to keep asking for water and lemon because I was thirst. I went and got into the cookie jar to get some fortune cookies . I ate the whole appetizer and aakes for more water and then I had to ask for a fresh so I r of lemon. The lemon she filled the glass with was the same old one I had 2 refills ago. Also I went to bathroom and got stuck in bathroom stall because there was no more toilet paper. I told the waitress and she said ok. She never had anyone go put the toilet paper in the bathroom. Bad experience!!

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Andrew - 97 d ago

3

I like the food. It's reliable and I have my favorites. You guys are open late which is nice for me since I eat later on a regular basis. But please don't close the kitchen and lock the doors 15-20 minutes early. As a regular customer this puts a really sour taste in my mouth. I called for a carry out 20 min before close and was told there are no phone carry outs 30 min before close. Good thing I'm 5 min down the street so I tell the phone host that I'll just come in if that's all they do. 10 min before close the doors are locked with customers still dining. WOW. Really? This makes me so angry I don't think I'll be back. You lost a customer today. Thanks.

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Wfb - 103 d 7 h ago

I am a little put off by whatever dumb policy I confronted at the P F Chang in Metairie, LA. I came to get an order to go of a soup and a child's fried rice. That's what my grandson likes. I was told I had to produce a child to order a child's fried rice. Really? It's 48 degrees and windy, I didn't think to bring him. Are you so fearful of child's orders that a child must appear. They relented but from 20 visits a year to none is my only response.

Yes some people want a child size and they are no children, so what. You have customers, be happy. You just lost this one.

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Ycotroneo5@aol.com - 109 d 8 h ago

I just spent over 15 minutes waiting for a cup a soup. When I said am going to leave, they got the soup right that second. What kind of service do you promotes. I wonder how long the rest of my lunch would have taken ed total wasted time was 30 minutes. The manager could not make this situation better. Only said sorry?

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BP - 178 d 13 h ago

0

I ordered Buddha Feast as a takeout from Tampa airport. I am very disappointed in saying that the veggies were raw, not steamed or sauted. There was zero flavoring to this meal along with no soy sauce. To top it off there was a rotten snap pea in it. Disgusting!!!

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LL not so cool J - 168 d 37 s ago

5

Yea... um, ask for it stir-fried doofus

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LL butthole licker - 132 d 13 h ago

ask for this d stir-fried DOOFUS

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Joebear1221 - 133 d 1 s ago

0

Cash stolen. Credit Card scam. Driver said charges would be reversed on the charge of 41.20 for two items. They have not been, so PFC owes me the 50 I gave the driver. THIEF!

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Natalie s Hopson - 135 d 20 h ago

Worst service I have ever received in my life. Went there for my Birthday dinner, didn't know my servers name , simply because he never introduced himself. I was rushed to order, my food was boxed up without asking me if I was finished eating. Horrible Birthday dinner. Emmons needs to be trained. The customer should never feel like a bother. Not to mention the hostess who clearly lost we told her we had reservations she never asked what the name was she just told us to sit anywhere.

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Larry - 182 d 7 h ago

2

On August 24, 2019 I was part of a party of 11 eating at your restaurant in Dublin, Ohio. When we were seated, I noticed black and green specks on the white dish that was in front of me. I mentioned to the party that my dish was dirty and found out that 4 of the 11 plates were not clean properly! Some had dried food or smears of grease on them!

Of course we were given new plates but no apology from the manager was given. In fact the manager never appeared at all. My experience is that in a well run restaurant, a manager makes the rounds to check if there is any problems.

Also I believe the child's menu had a small portion of ice cream as part of their meal. The 4 children who ordered from that menu were only given a fortune cookie!

While the food was tasty, I would not recommend this restaurant,

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Martin - 185 d 5 h ago

0

I'm writing to complain about a bar charge. I dined at the restaurant located in the Brandon Mall, Florida. I'm disturbed because I was charged $15.00 for a 4oz glass of wine that sells retail for $18.99 per bottle. The name of the wine is Oberon 1917 Cabernet out of Napa. I feel I was grossly overcharged. I understand retail is down and the economy is sluggish, however, this does not justify exploiting your regular customers. I'll never spend another dime there!

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Anonymous - 192 d 6 h ago

I hope this message could reach the right person at the headquarters:

Such a pity : Good name, good food, and most of the time great workers. But, the lack of interest in one of your relative new store - Gainesville, Fl -, it made me think who's fault it is when it's not even 2 pm on Thursday., and not even half of the appetizers are available for us , your valued "guests " and so on and so forth ...

Be aware, Cheesecake Factory literally it is just around the corner and they will open very soon, I guess as a costumer I'm looking forward for a better option.

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Thompson - 198 d 24 s ago

0

Overheard a coworker talk about how horrible and horrendous one location is and how incompetent the managers are. The restaurant in question needs new management! I'll never eat at a Chang's for as long as I live.

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Thompson - 198 d ago

0

I wouldn't be surprised if that location gets a lawsuit on their hands by improper cooks! It's only a matter of time before it happens!

Corporate needs to make a surprise visit to that location when they aren't expecting it!

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