Information, reviews and public commentary for US companies

 

P F Changs China Bistro Inc

Rating
1.125
Address
15210 N Scttsdale Rd 30 # 300
Phoenix, AZ
85012
County
Maricopa
Contact
Richard Federico
Role
Chairman of the Board
Phone
(602) 957-8986
Annual Sales Est
$559,245,000
Employees
16,500
SIC Code
5812
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Saraletti - 1 h 37 m ago

0

Sucks. They are MEVER consistent.

Tonight after work in the pouring rain I went to the Alpharetta restaurant for gluten free egg drop soup, and gluten free vegetable fried rice. If I tell you my mom who is 92 wouldn't eat anything. I bought it for her as a treat since she is visiting. The fried rice was dry, there was more white rice, they put in whatever they use to make fried rice. There was no peas, no egg, nothing!

Just dry rice what a waste if money. It can at me more than I made at work today.

There was no excuse for this you only had two tables full. Not that should matter it should always be consistent. Being the falcons game on tonight I guess you had a temp cooking.

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Foster - 6 d 8 h ago

5

We went to the location in Louisville,KY 1-13-17. We had reservations, they were really busy. Our server was amazing!! He was running from table to table and still was able to keep everything for our table organized. Drinks were low once, a manager came by and asked what we were drinking. In just a minute here came our server with refills. The kitchen messed up my special order appetizer, te manager brought out the correct one along with an apology and a card for a free appetizer. I told him I was fine and it wasn't necessary but he insisted. He was so sweet as to check on us often. Managers name was Shaun and the servers name was Branden. I would highly recommend this location. We have been here many times and will continue to enjoy dinner here often. Thanks guys for a wonderful dinner experience!

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Matt - 20 d 3 h ago

1

Thank you for forgetting my sushi entree and its freaking raw. How do you forget raw. And not cleaning the tables as people leave

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Anonymous - 13 d 9 h ago

sushi consist of raw fish!!!

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Barbara Gilbertson, Kalispell, MT - 23 d ago

1

We traveled from Kalispell, MT (1200 miles) to enjoy Chinese cuisine. We waited almost one hour to get a table. We walked through the bar area when we arrive and observed at least 15 vacant tables and we're told it would be a 45 minute wait. After finally getting a table we placed our order and had to stop the manager to bring clean plates. Our server came to our table twice to apologize for the delay in our food order. We observed that take out orders had priority over the restaurant patrons. We asked the manager about the delay and he said he would check on it for us. We never saw him again. Once again after waiting almost one hour we got up and left. This was no fault of our server and felt bad that he would not receive a tip. We were extremely disappointed and angry and will have very strong reservations to visit any of PF Chang's restaurants in the future.

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STEVE SMITH - 26 d 19 h ago

0

I called the P F Changs in Reno, Nevada on 12-26-16 at 8:30 PM to place a take out order. I was told that the order would be ready at 9:55 PM. I said to the cretin, that's 1 hour and 25 minutes? He said yes. I asked him to please double check that time. He said he would and put me on hold. After waiting for 4 minutes with no further response I hung up. I called back and asked to speak with a Manager. I waited for about 3 minutes and someone finally got on the line. I told this sub-cretin my story. I also told him that I lived about 10 minutes from the restaurant. I asked him if I came in within the next 10 minutes and sat at a table and placed an order with the Server, would the Server tell me that my food would be out in 1 hour and 25 minutes? He said he would put me on hold and get an exact time it would take to get my order. I hung up after waiting for 4 minutes with no response. I then called the Olive Garden to place a take out order and they said it would be ready in 15 minutes and it was!! It would sure be nice if P F Changs would not hire sub-humans!!

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Jaime - 30 d 44 s ago

0

Dear Sir,

I would like to complain this way because I have called twice custumer service at 1866- 732-4264-to led you know about a very bad experience in Brickell unit last weekend. Now I am complaining also the poor attention in customer service.

I would share my complains with the right person in your organization. Please that some body call me as Customer Service promised twice and nothing happed.

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Joe - 36 d 8 h ago

0

Yes I would never ever work for PF Chang's in The Summit in Birmingham Alabama they are a racist store

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Anonymous - 37 d 15 h ago

0

I well never go go back to Chevy Chase location the the bartender was very rude the general manager was rudeher name is tamika smith she talked to us with so much disrespect I will never ever ever go back to that location again I think you will need to fire the lady to tamika Smith

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Chris - 48 d ago

0

I was always a fan of P F Changs in Colonie Center, Albany, N.Y. UNTIL lately. Food has been served cold and order not taken correctly. My last time there on 12/2/16 the food was so less than par, sesame chicken was blan and the veggie lo mein was salty and served with so much sauce you could practically eat it as soup. VERY DISAPPOINTED!!!

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Anonymous - 49 d 13 s ago

0

Chevy chase location sucks the gm tamika smith is not a good gm Corry need to come and see the bullshit going on with her she is fucking the employee she show favoritism to the employee her

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Anonymous - 50 d ago

0

Can wait to file complaints on how terrible your Sherman oaks galleria staff is . There just flat out terrible and racist!!! Funny how all they hire are Mexicans and whites. Refuse to be treated like this! KM has NO respect !! Never ever work here place sucks !!!!!!

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Anonymous - 50 d ago

0

Sherman oaks galleria by far has the worse most un organized staff!!!! The kM and GM are racist against black ppl! I absolutely hate working for this staff!!!!!!! Sherman oaks galleria pf Changs. There always late never on time. It's not fair to ppl like me. I'm a dishwasher who gets treated like shit

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no name needed - 51 d 7 h ago

0

terrible service in Bellevue Wa.

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Harvey L Logan - 64 d 1 h ago

3

Tonight unfortunately I had the frozen entree PF Chang Beef and Broccoli. In the past I have found this entree to be very good, tonights was awful. The quality of beef used, if it was beef, was dreadful. I am not sure I will try any more. Harvey L Logan

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Liz - 79 d 5 h ago

P F CHANGES - PASADENA - It is with extreme disappointment i am writing this complaint about your Pasadena PF Chang Location. I attempted to make reservation for a special event. I called & host Jazmin answered the phone. My expectations are standard, simple common decency & perhaps pretend that you want to be working or assisting customers. I explained the reason of my call and & her response was - WHAT? - Not "excuse me, - but rude- WHAT? I repeated- i need to make reservations. Her response simply - time & how many?" Nothing else. - Does PF Changs provide any customer service training, or min. reinforce how simple good manners are required. Or does she have a person that supervise her & informs her what is absolutely not acceptable behavior? I asked her name and she responded - PFChang. After asking several times for her supervisor and then her name she provided her name and a manager - Amanda came to the phone. I informed her of what had happened & the unacceptable behavior and manners of her Hostess. I informed her that I was so disturbed that why would i even go to get more service from them. I refuse to go to a place that the "Host" behaves with such disrespect & rudeness and continue to be assisted by anyone that share similar manners and training as Jazmin. It is an extremely poor reflection of Amanda, as a manager. It is evident that it's not the first time Jazmin has done this since she handle it with indifference and lack of common decency to perfection. It's beyond my comprehension why would anyone have a hostile hostess as the initial representation of your business. Amanda needs to be informed that it is not just food service but customer service and cordial behavior that makes a business strong and successful. This unfortunate experience is a reflection of the Pasadena location supporting the low standard of customer services.

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Tatianna S. - 78 d 2 h ago

0

I encounter the same problem at the Paseo location. There have no respect for customers and they come across as if you are there to annoyed them and get a free meal. It's mind blowing. You do get what you pay for, cheap food cheap service. Never again.

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Christy - 86 d 5 h ago

I have a huge problem with a manager at your Augusta Ga. location . Krystal who is supposed to set an example for the staff who work under her. My daughter who works at this particular location had someone sling beer on her and this manager whom thinks she can speak however she wants told her she had a "resting bitch face" which I do not approve of. I think she needs to either step down or step up to the plate and be manager material. This however is not the first time she has reacted to my daughter in this manner. This however is not my child's life long career but it should be a pleasant environment for her.

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Dee Booker - 159 d 5 h ago

0

On Saturday, 08/13/2016, I order the chicken dish because I am severely allergic to Seafood. I explained my allergy to the waiter to ensure that my food is not cooked near or with any Seafood. He assured me that it would not be. To my surprise, after a few bites of my food, my throat started to feel tight and my chest began to hurt as it does when I come in contact with Seafood. I had to immediate go out to my car to take a Nebulizer treatment with Epic Pen in hand. Thank GOD I did not have use Epic Pen but that ruin my Sister celebration as she had just graduated from University of Alabama in Birmingham with her Masters' Degree in Nursing. This is unacceptable and I will appreciate a phone call from Corporate!!!!

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Carmella - 92 d ago

0

Had a similar experience this evening and no one had any real remorse. The server was an idiot and after explaining the food allergy 15 times and him repeating the order we got multiple dishes cross contaminated eaten by someone highly allergic.

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JT - 95 d 10 h ago

Went to PF Changs last month in Southpart (Charlotte, NC) with my husband. It is my go to place as I am gluten free. The food was awful. I ordered the new gluten free Singapore Firecracker Chicken. The meat was grizzle and it was so hot my mouth felt like it was on fire. My husband ordered the Mongolian Beef and he said his meat was tough. The wait staff did nothing to rectify the situation.

I then went with a friend to PF Chang's last week at Northlake Mall (Charlotte, NC). We sat for 20 minutes and 3 different people came over to pitch there frequent diner plan. I ordered the Gluten Free Coconut Curry Vegetables which has tofu in it. When I received my order there was no tofu and the vegetables were scarce. I flagged the waiter and he apologized. I then waited for 30 minutes for my order while my dinner companion ate her dinner. I will say that the manager was very nice and comped my dinner.

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Anonymous - 103 d 20 h ago

5

My wife and I eat at P F Changs, Summit Shopping Center, Bitmingham, AL often. Service is consitantly very good. Sunday evening my wife called in a take out order and was told it would be about one hour before it would be ready. I arrived about 25 minutes early and waited.

The take out area was very busy with many orders. When my order finally was ready it was missing the soup. The server went back to get it and a manager came up to me a few minutes later and told me the order was on the house due to the long wait. I thought that was very nice of him but he then handed me a gift card for a dine in meal valued up to $40. I was very surprised at this "over the top" guesture to make up for the long wait. This was such a positive experience and unwanted to share this with the management.

Sincerely

Fred Dyess

Birmingham, AL

(hidden)

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Cap73 - 106 d 40 m ago

So not happy with the service tonight. I placed an order online but I wanted to make my Mongolian beef spicy but it would not let me so I placed the order and then I called the store and ask them to update my order so that the Mongolian beef would be spicy I gave them my name and my information they said everything would be fine but when I got there they didn't have my order and that it was never placed. I may have been at fault and not completed the order online. I never got the email confirmation so very possible I did not complete it. But I called within 3 min of placing the order and talk to someone. Why would they not attempt to pull up my order to make the change? If they did they would have seen there was no order and I could have redone it at that time. I get there and am clearly upset when I find out there is no order under my name, re do the order and talk to the manager. He looks for the order, tells me that the call center must not have put it in both times, doesn't apologize for offer anything, and has zero empathy. I may have screwed up the order initially and had I not called in I would say the fault is entirely mine. But as a manager I felt his customer service was non existent.

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William Scalice - 107 d ago

0

After not going to PF Changs in Fremont Ca. for over six months due to a problem of getting non gluten free items. Today we decided to see if things had changed, well we never had that chance. After waiting over 15 minutes after we were seated without any server even coming to our table we left. The manager just called and offered a gift card to come back. Why would we, there's to many other restaurants in our area that would be happy to get our money. This restaurant needs to shape up or go the way of the others that were riding high and now are out of business.

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Disappointed - 112 d 9 h ago

1

Very unprofessional management in the RI location. Very inconsiderate to employees. And labor laws are being broken. Someone needs to speak up for the employees of this location.

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