Information, reviews and public commentary for US companies

 

Panera Bread

Rating
1.134581
Web
www.panera.com
Address
6710 Clayton Road
Richmond Heights, MO
63117
Phone
(314) 633-7100
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Anonymous - 6 h 16 m ago

0

On Easter Sunday we went into Panera in Green Bay, Wi to get some bakery items to take to family for Brunch. We picked out our items and when paying we ran into a issue. The register we went to was not accepting Gift Cards. We were paying with a gift card. When the gentleman said his register wasn't accepting Gift Cards, i asked him if he could run our purchase at a different register. There were 2 other registers. He told me NO because he was assigned to that register. I said to him "Really", he said NO, He wasn't even apologetic about it. So we simply left and went to our family Brunch with items from a competitor in Green Bay. The experience was awful.

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Bob - 3 h 42 m ago

2

I had a similar problem in Martinsburg, WV, the register (I knew) didn't process debit cards properly so I asked to go to a different register and got the same response. When I asked for a manager, the cashier stomped off to the back and I could hear her complaining to someone in the back.

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Anonymous - 2 d 4 h ago

0

Y'all need to go look at the Sandhills store in Columbia sc I used to work there and it is so terrible I have had so much stress from this job no one should work for yall

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Kerry roche - 19 h 50 m ago

0

do they read these??? I rarely leave a bad review but I have left a handful from my local location because it is so terrible I can't believe they are still open and nothing seems to happen and no one gets back to me

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Kerry roche - 20 h 53 m ago

0

you all need to read your reviews. Food would be good if it was good and done right and the only reason you have not gone out of business is because you charge 4 times what the food is worth so must be keeping up with yourself that way. I have left reviews on my area Panera three times I have been there now five times with five experiences that I would rate at a negative star. Have yet to hear back from someone have yet to have a good experience at this location and I'm extremely disappointed I wish somebody would shut it down. Nasty workers, incorrect food that is sloppily put together and tastes terrible, overpriced, and I will sit in line for 20 minutes to get soup because they are so slow on top of that. Was there ever any training at this Hamilton Route 33 location? How are they even in business anymore it is the worst place I've ever been to and this is a nice area full of restaurants

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Ann Brown - 1 d 18 h ago

3

Panera bread at 314 S University Ave in Little Rock AR My husband and I visited there on the 17th of this month. There was a new man working there, he was great I do know he was a general manager in Memphis for years. This cafe needs him to be the general manager here. He was so polite and you could tell he knew what he was doing. The general manager Matt is not friendly he is so unprofessional in his dress and his actions. The new man from Memphis Jason would help this cafe so much. Please take a look at this. Thank you

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Anonymous - 2 d ago

I had a horrib;e experience today at a pantera A new one by my house in miami I order 2 small coffees after waiting 5 minutes for someone to even come to the desk Eventually a lackadasical young woman comes in and takes my order Does not even warn me they dont serve dark roast past 4pm Mark Bell SO i order the coffees and walk over to the pots and both are empty the light roast and hazelnut Incredible I want to go and say something and both employees have vanished again SO i wait another 3-4 minutes EVEntually a guy with a headset walks in and i go sir theres no coffee SO he goes to the back to tell others So then I am waiting there and they say there will be no dark roast coming out SO now my mom cant get what she wants I sit there and wait another 10 minutes The woman comes back with a hazelnut coffee and says here u go fresh coffee I go to pour the coffee and literally a mudpile of grinds spills into my cup. I couldnt believe how classless this was to see I want to go back to the front of the counter but shes gone like a phantom again Mark Bell Eventually I say screw it I throw my cup away and go home.

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Carl Missele - 2 d ago

1

Panera Bread April 16, 2019

Attn: Manager

369 Randall Road

South Elgin, Il 60177

Dear Panera Bread Manager

My wife and I had been at the ribbon cutting of a new business where plenty of food was available for us to eat but we chose to eat at Panera Bread in South Elgin, IL , your store, on April 4, 2019. Coming into the store, the first thing I noticed was the broken bench on the east wall and I wondered why it wasn't a high priority to get it fixed. I guess it was easier to put a hand written note on the bench and warn people not to sit there.

We ordered from the Pick Two menu. I ordered the Toasted Tuscan Grilled Chicken and chicken noodle soup. My wife ordered the tuna salad sandwich and the Broccoli Cheddar soup. Then we sat and waited for our food to arrive. We noted the floor under the table where we sat had obviously not been swept for a while. When my soup arrived, it was barely warm. My Tuscan Grill Chicken sandwich had very little chicken in it and the bread was so dry and hard that I couldn't cut it with my knife. My wife's tuna salad sandwich had two thick pieces of bread, a few veggies and about a tablespoon of tuna salad in the middle. We were stunned. We are not the type who complain and make a scene so we just fumed and left, vowing to never return to your store.

This was a big disappointment and not in keeping with other Panera Bread restaurants we have visited.

Greatly disappointed, I am, Carl Missele

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Patrick - 2 d ago

0

so we ordered from Panera in Pelham , New york ...in the order we where supposed to receive a med soda we never gotten it so we called and they said they would delivered it ....WHICH THEY NEVER DID ....VERY DISAPPOINTED HOW THEY HANDEL BUSINESS

WE WILL NEVER GO BACK THERE AGAIN FIRST TIME GOING AND LAST TIME ...MY ORDER NUMBER IS 308032525 THE CAFE ORDER IS 982972

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disappointed frequent user - 2 d 2 h ago

What in god's name have you done to your website?!? It used to be so easy to order rapid pickup. Really disappointed in what you've done to it.

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Dean M. - 4 d 4 h ago

0

What ashame that has happened to this restaurant! I have travelled the US and always looked out for your sign. It was always friendly and a GREAT place to eat! We just stayed for a week at Hilton Head and planned on eating breakfast every morning at you store. The first day we arrived at 10:30 AM to be told they quit serving breakfast. The second day we arrived at 9:45 AM to be told they were completely out of all bagels and they would not be making any more. What ashame the way your stores have degraded! When you go out of business don't be surprised!

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Donna - 4 d 5 h ago

1

Service at the conshohocken pa. Location has completely gone downhill. I'm tired of empty coffee pots, empty splenda bins empty half and half containers. I'm told they don't carry splenda when I just saw the last ones being taken. There's coffee spilled all over the coffee table. I hear so many complaints from the customers when I'm there. It won't take too much more before I stop coming here. I hope Panera wakes up

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Patricia - 4 d 16 h ago

1

I went to the Panera in Hamilton Market Place and watched the Manager check my order and said everything was there so I believed her. I got home and my salad that order was not there. I called them 4 times and got no answer I called corporate but they were closed I then sent them email to the email address I was given from the website and never received a responded. I am not happy at all with Panera Bread.

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Sally - 4 d 19 h ago

5

Hello, I went to the El Cajon, CA Panera (off of Fletcher Parkway) today and had the BEST experience I think I've had at any restaurant ever (not exaggerating). Mary and William served us throughout our time there with such friendliness and attentiveness and genuinely joyful attitudes. A well run store with employees who obviously love what they do and who they work with! Thanks Mary and William (Willy)!!!

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Anonymous - 5 d ago

1

What an experience at 11649 Midlothian Turnpike. I enter the store at 10:10 am there 3 customers ahead of me. The first customer was an elderly man in a wheel chair and his care take in which he was undecided on what he wanted to eat that is understandable. The other customer place there orders and went to a table to wait for there food. So when I place my order the cashier told me that breakfast was over at 10:30 and that I had to order lunch, I replied that I came in at 10:10am and waited 29 minutes to place my order she told me it was 10:39 and breakfast was over. I told her I knew what time it was and there was nothing that she could do for other than to take a lunch order. I wish I could remember her name. The cashier didn't even smile she is not a woman who work in the front of a restaurant.

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Lake City Florida. Shame on you! I ordered delivery on 04/15/19. Order was $19.79. I left a $3.00 tip!! Noticed on my bank statement. 2 charges. $19.79 & $22.79? I called Wednesday & spoke to a smart Ass manager? (Needs customer service training). She said does it say pending? No it does NOT! She said ok I'll call you back & hung up before getting ANY info? I called back Thursday spoke to same Smart ass & again she asked is it pending? I told you yesterday it was NOT pending! She again hung up without getting any info? How in the hell is she going to fix issue with NO info? $19.79 or $22.79 are NOT pending! I hope that Panera does NOT do this to people I n a budget? Shame on you! Please RETRAIN your LC employees especially MANAGERS - 5 d ago

0

Shame on LAKE CITY, FLORIDA

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Karen Z - 5 d ago

2

Karen Z.

I order a grilled cheese sandwich from the the Panera located 7725 Voice of America Centre Drive West Chester, OH 45069, and it was not good. I call the store manager to see if they had a different cook, and he replied, "No". I explained the cheese on the sandwich was like rubber cement and I have order the same sandwich in the past and it was not cooked like the one I received today. The manager was very polite and explained there was much he could do, that Panera has changed the way they cook and prepare the grilled cheese. My agency orders from this store at least once a week, and we call Panera to cater meetings. It was very disappointing grilled cheese. I recommend no one order the grilled cheese.

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Kaylah - 5 d 19 h ago

The location, 70 Worcester providence Turnpike Millbury ma is the most awful place I've ever been too as far as customer service. You go to the counter where you get your food to ask for something or get an ordered fixed and no one will even look at you or talk to you yet you're standing right infront of them.. I

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Ms Lucy - 7 d ago

1

Ive been trying to use a gift card that doesn't have a pin #. I know you have to get authorized in store last two times no one was available to help? Please HELP!

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Marion - 7 d ago

5

I have to tell you how impressed I am every time I go into the Island Park NY location with the manager. This young lady I don't know her name but she is the best! She jumps in where needed at the registers and then behind counter getting the customers out of there in a timely manner. She should be acknowledged for her hard work.

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Kayla - 8 d ago

2

Ordered online and customized a salad. When I got back to work with my salad it was jam packed with Romain and spring lettuce when I only wanted Romain and it was missing all of the ingredients that I paid extra for and i was given the wrong dressing. At this point I was back at work and couldn't go back, I'm extremely disappointed and dissatisfied with my salad that was no where near what I ordered. I order from Panera a lot and haven't ever had any issues until today, I ordered from the matteson, IL location.

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JBF - 8 d 20 h ago

0

Purchased PaneraBread Home Macaroni & Cheese 16oz at my local store in Key West FL. It's was 80% cheese sauce and about 4 teaspoons of pasta. What a complete rip-off for $6+

I'm contacting the manager/owner and asking to delist their products. I'm through with this outfit.

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Nelly Alvare - 9 d ago

0

Went to Panera in Homestead Fl yesterday order for rapid puck up, I asked the manager Victoria for olive oil for my salad and she said " Corporate doesn't allow us to give out olive oil" SERIOUSLY!!! I order my salad with olive oil but I can't get it??? RIDICULOUS!!! I was livid at the service and customer service from this so called manager!!

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Anonymous - 9 d ago

0

Really shitty company lots of ppl having issues with there w2 and nobody wants to do there job and there cooperate number is always busy really is a joke

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Elizabeth Engel - 9 d 19 h ago

1

I got a spinach salad with an egg that was totally white the yolk was totally White. Why is that okay why doesn't somebody know that that's not okay why was that sent out I had it delivered to my house so now I'm stuck with it also I got a piece of bacon the size of a quarter! Really why even bother seriously people you're going to hell in a handbasket the people who are cooking and making food there have no clue about food anything about food zero knowledge about food at this restaurant zero

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Tonie - 9 d 5 h ago

0

@ Elizabeth Engel ,

You hold the power to put them out of business.

BOYCOTT,BOYCOTT.

Tell all your friends to BOYCOTT.

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