Went to Panera Bread in Weston, Fl. Caf # 4711 the experience was horrible. When we placed the order we asked how long was the wait (my wife is a diabetic and needed food pretty fast) we were told approx. 15 minutes, after 20 minutes I went to check and they said another 5 to 10 minutes, after another 15 minutes I went to check again as it had been now 35 minutes and my wife was not feeling well, I was told it could be up to 1 hr wait since they were very busy, my wife went looking for a manager waited over 10 minutes for one and after she explained they brought a soup to hold her over. The food came 55 minutes after the order was placed and by then, my wife was in the bathroom vomiting. We immediately left the establishment !!!! We spent $27.50 and request a full refund!!!!! Please have a Panera Bread representative to contact me via e-mail or phone. e-mail (hidden) phone # (954) 232-5053 to arrange a full refund !!!
CALL THE HEALTH DEPT PEOPLE
Disgusting and filthy microwave at the Jantzen Beach, Oregon location. Doesn't appear it has been cleaned in quite some time. Makes me wonder about the kitchen. Inattentive management to allow this and can't imagine Heath department would approve.
CALL THE HEALTH DEPT!!!!!! FILE A COMPLAINT!!!!
8471 Chippewa Road Brecksville, Ohio Women's Restroom: THE most disgusting soap dispenser ever. Bacteria and yeast growing in it. Someone with even a little bit of common sense would know that using that is truly a health hazard. I have a photo of it, but this site won't allow me to upload it.
I SUGGEST YOU CALL THE HEALTH DEPT. A LOT OF THE PANERA BREADS HAVE GONE DOWN HILL SINCE THEY OPENED. i HAVE WRITTEN LETTERS TO CORPORATE AND THE STORE MANAGER FINALLY I JUST HAD THE HEALTH DEPT GO OUT AND DO AND INSPECTION. AND THEY RECEIVED A FINE. WHY SHOULD I PAY MY MONEY TO GET SICK AND EAT IN FILTH!
My husband & I ate at the Bentonville, ARKANSAS Panera last evening. It was the dirtiest Panera We have ever seen! I have photos there was nothing wring with the food (squah soup, chicken noodle soup, fuji apple salad and half sandwich. The girl who took our orders a great job.
We were very disappointed with the clutter behind the cash register, & piles of dirty dishes and,overflowing garbage
That's really sad you had that experience. I had the same experience in California and I called the Health Department because when I called the customer service department to complain they called the store manager who then called me to try to intimidate me because of my complaint. Call the Health dept requesting that they go out and do and inspection. They have these young kids working there that are lazy and only want a paycheck. HR sucks and so does thei corporate office. I refuse to eat their any longer.
I am so upset.... I order a delivery for 12:30 - 12:45 the delivery came at 12:10. I told them I requested for 12:30-12:45 the delivery girl said " WELL I AM HERE NOW" my reply was I don't get lunch until 12:30, I can't eat it now or even heat it up. The lady got mad and left taking food with her. I called manager and she said " the time is a quoted time like ordering a pizza" I stated to her well it doesn't say it's a quoted time on the app and pizza orders are est when you order for immediate delivery such as Panera but all pizza delivery apps allow you to set a future time like Panera so the point didn't make any sense..... why does Panera offer a future time if they don't order in the time frame promised and then give you attitude "WELL I AM HERE NOW" when they don't honor what's said on the app? Don't make excuses as to why you were 20 min early and I can't eat it fresh and just do what was requested in the future time..... so frustrating
I just saw the Hot soup being brought out from the back in a heated plastic bag? Does Panera know how dangerous this is,has the food leaches the plastic and chemicals into the food and poisons it??? Please expladin how this is simple, natural and healthy.. Time for an expose.
I'm a longtime customer from Florida. We have moved to Greenville, Texas. I know the store has recently opened but the service in really lacking. I've been through the drive thru twice and both times my order was wrong. It was only a large iced coffee. Today it took 8 minutes. The same young man waited on me both times and he was polite but he was so slow. He seemed as if he was very disoriented both times I was there. I love panera but if there's not a change in the staff and their speed with the orders I find it hard to believe this stay open.
Pasadena Maryland store, today Sunday October 15, 2017. Great lunch. Went to the restroom and found the 2 stall ladies room to be out of toilet paper in the only available, handicapped stall. Fortunately I checked before sitting down. I went out to the counter and said we needed toilet paper. After waiting a few minutes, it looked like no one was in a hurry to provide the necessary paper. I needed to go and so had to take napkins from a dispenser. After I finished, I went out again and asked for the manager. After speaking to two managers, Aaron came out from the back. I told him the situation and he said someone was going to take care of this. I asked when the restroom had last been cleaned and if they had a checklist. He said they didn't do that. I think it would be better for the customers to have a sanitary, clean and we'll stocked restroom. The restroom could also use a good cleaning or at least mop the floor. I didn't bring that up as I was having trouble getting toilet paper.
The email address used to set up my rewards card was hijacked and they changed the password which means I can not get back in. All of my info in my rewards is also outdated. I would like to get it updated but there is no way I can get in to do so. There is no way to reach anyone that can help me because on your customer help website it only gives you FAQs reqarding other questions. You need to get updated with a real customer support page for long time customers! Or at least a phone number to contact someone.
Why don't you package your potato chips and larger bags and sell them through grocery stores? The chips are so good
Skimpy order (156383460) -- I received exactly 2 1/2 small croutons with my rapid pick up bowl of French Onion soup. I was unable to find anywhere to file a complaint on your website or in a link to my order. Your link to Customer Care web page is just a list of FAQs you selected with no info on how or where to file a complaint. I am more irritated with not being able to easily file a complaint than the 2 1/2 small croutons.
Several weeks ago I visited the Panera bread restaurant in Owings Mills and found the food unacceptable. The portions were small and the service substandard as well as the restaurant dirty and sticky. We visited the same restaurant today. The portions were back to normal. Actually, enough to take home for dinner. The service was friendly and fast, and the restaurant clean. Thank you corporate offices for listening to your customers.
I cant say enough about my amazing experience with Danielle (@ chattanooga, gunbarrel) location. She helped me beable to provide a meal for a friend,. Thank you sooo much Danielle for all you did.
My husband and I have been working very long hours helping people recoup from the hurricane building houses we decided to have an in-home date so we hired a babysitter and decided to come to Panera Bread get take out and watch a movie at our home I normally order broccoli and cheese soup however I chose potato that night unfortunately everything was wonderful except for that soup was awful according to our taste yesterday we were too busy to call in and it was close to closing the night that we got it I have my receipt and I just called the establishment to see if they would replace the soup because I'm coming back through there today they inform me absolutely not which is absolutely unacceptable since I my husband and eight children come there a lot all I was asking for is a bowl of soup large I will send a picture if you need me to of my receipt we are a business as well and we are always faithful to our customers I feel like we should be compensated for a $6 bowl of soup that tasted terrible thank you for hearing us the goal family
I was at the Galleria (Mt. Lebanon, PA) location last night and was appalled at the point-of-sale request to tip the person that took my order. What?! Tip a person for doing their job? Especially for a take-out order! In my opinion, as a former restaurant manager with an MBA, even those that "bring" your food to the table (they are not servers), do not warrant a tip.
This is as bad, if not worse, than the restaurants (such as Darden) that miscalculate the suggested tip. FYI - calculate your own tip because many of the chains have it calculated based on the total WITH the tax, which is the incorrect manner of calculating tips.
Wow just another rich cheap person who is cheap. You deserve bad service
Just got home from the worst experience in dining out in my life. We went to Cafe 4155 Melbourne,Fl. I had your Tomato Mozz FB sandwich price $8.19 there was oNE thin slice of tomatoes on each half,one piece of Mozzarella on each half, and a lot of some kind of oil,that was running all over the place, I husband had 1/2 Blt Rst Turkey Vc S, that was a mess,he tried to pick it up and it fell apart. Booths were full of dirty dishes,I had to get someone to come & clean one so we could sit down,now mind u it was before rush hour about 5:00 so not busy yet, floor back by drinks was soaked,kid mop it, made more mess,I look around when leaving to file a complaint,but no one was up near registers,I just wanted to get out of there,but when I got home I was so mad We spent 25.79 & threw most of it away.order number 471,my home phone number is (hidden)
I have been a huge fan and loyal customer of panera for many years. I was really excited when I heard the Panera in mayfield heights Ohio was opening a drive thru. Little did i know the service would be slower than slow and the quality of food would be so bad. I just went there this evening and I sat in line for more than 20 minutes after I ordered. This is the norm every time I go. I ordered a sierra turkey sandwich with extra sauce and received no sauce at all. The turkey didn't look right, it wasn't on the right bread, there were 2 small pieces of onion on it and the 3 pieces of lettuce looked like they were pulled right out of the weeds. I'm quite disappointed panera!! You used to be my favorite place to eat in spite of your over pricing. I won't be eating there anymore!
I've had nothing but horrible experiences with the people who handle complaints on your website. I've been coming to Panera at Sierra Vista mall in Clovis California for over 2 years and order the same thing every time. Chicken flat bread with no spinach or cilantro as I'm highly allergic to spinach and go into seizures. It's been made right 2x once being yesterday when they sent me 10 reward to try again. I'm glad it was right finally as we come almost every Friday for lunch (we being my 2 sisters 2 nieces and mother.) we spend around 90 a visit a week. Here is a picture of my order from this Saturday but I can't upload pictures. I also can't upload our email conversations which I would hope would make you sick how this was handled. I can be email directly at (hidden) if you'd like to see how it was handled. I look forward to hearing from you. Won't hold my breath
I am not pleased with what has happened to the Rehoboth Beach Panera. The staff is not as friendly as it once was. When they are not busy they stand around socializing and the patrons have to wait for service. Also, there is a lack of food preparation consistency. Why is that?
In drive thru of Penera in Gulf Coast Town Center, Fort Myers, FL. Only three cars ahead of me when I ordered. It took 25 minutes. No one had a big order. People were honking horns, one drove over medians to get out of line. What a joke.