I think you're missing a great opportunity here in The Villages with no home delivery. A population of 120,000 120,000 in a condensed area, and with a retirement community needs home delivery. I know lots of people love Panera and would utilize home delivery
Susan from LA. This Christmas I bought my first gift card $50 from Panera for my niece. I was given a $10 Bonus card. I didn't realize the window to use it was so small n ended 1/22/19. I called n talked to John in Metairie n he said that's it. I will Never but one again!! Poor policy!!
Your worker named "Allie" from the "panera bread customer care" location has a very flippin, condescending, & arrogant attitude. I e-mailed customer care about a situation that could've be easily remedied, instead she insisted I didn't send a pic, sent back a rather rude response. When I asked to speak to a supervisor or whomever is above her (I imagine there is someone considering her attitude & disregard for your companies reputation) she said she won't release that information! when questioned she said she's not "allowed to send me to a "super," so frustrating. We have many other options in our area, including chains & small businesses & I will not be giving my business to Panera with such foul customer service.
Panera (Arques & Lawrence)
Please give the manager EQ (Emotional Intellegence) training.
I asked the clerk if they had anything with salmon. The clerk gave me a blank look. Then the manager asked if he could help. I repeated my inquiry. After taking my order the manager threatened me with non-servide in the future for being rude. What did I say that was rude? Is this a way to treat a custgomer with 10+ years of loyalty. In all these years no manager has ever made me sooooo angry!!!
Isn't there another way to approach this situation? For example, he could begin by smiling. (He looked at me as if I was a criminal). Next, he could acknowledge my concern, apologize, and offer to make a suggestion to corporate to add salmon to the menu. Finally, he could ask if he could share a concern of his and follow by creating an environment that would help me see and feel how his employee might have felthowever, the employee never said anythihng to the manager or to me!!!!! Then the manager could say something like when you said_____, it made my employee_____(feel or think whatever). He could appeal to my sense of professionalism by saying sonething like, "you look like a nice guy who doesn't want to hurt people's feelings. Perhaps you were not aware, but when you_____ it made ____ think / feel____. You didn't want to do that did you?
By the way. The employee never said, "I'm sorry, I did not hear you. Could you please repeat what you said." The manager spoke for the employee and said "he didn't hear you." It was almost like the employee was a tool in the manager's tool box and not a human being.
I was very dissatisfied with the service at the drive thru window at the Yulee, FL Panera Bread. My order was incomplete & when I tried calling for 3 hours, no one would answer the phone. The last time I visited this Panera Bread, they put my sandwiches under the containers of soup so they were smashed. I was unable to return with the problem both times because I was at work. Very, very unhappy!
WE RECENTLY ATE AND ORDERED PASTRY TO GO THE BLUEBERRY SCONE IT WAS HORRIBLE IT WAS LIKE A BAD BISCUIT WE HAVE HAD MANY OF YOUR PASTRIES WAS Always very GOOD UNTillL about A MONTH A GO W CAN'T BELIEVE THE DECLINE IN THE QUALITY OF YOUR PASTRY vERY SA D we have better QUALITY at Publix If this is the best you can do stick to your bagels and soup
Had a half Turkey sandwich yesterday at the Kent station in Wa. It was awful. Large chunks of meat that were wet and when you picked up the sandwhich they fell out. It was pretty disgusting. Also they leave a plastic pitcher with drinking water by the soda dispenser not very sanitary. Would not return there ..I actually do not think they know what they are doing. The pastry area is a mess not very appealing..
I'm currently at the JW Clay Blvd location in Charlotte, NC. The entire restaurant is packed, and someone has closed off the bathrooms for cleaning. It's 7:30pm, the middle of dinner. It does not make sense to clean now when there are people present here. There are pregnant women, children, and geriatric folk. All of whom have bladder inconsistencies, as well as anyone who suffer from bladder problems. I'm requesting for a more efficient time to clean the bathrooms, say in the next couple hours during closing when places like this typically clean. Thank you.
You guys need to do something about the managers at Santa fe Panera bread the way they treat their employees is sad and ridiculous! The way they talk to them they don't listen, they don't care if they're sick or in pain they still make the employees work!! I've even seen a manager smoking marijuana outside the store in his car!!!! And he came back in to work!! What is going on! They are so unprofessional it's disgusting to me my friends/ family and I will NEVER eat here again!
Absolutely ridiculous that your employees ask if a customer wants to leave a tip on the bill. And that your computer program when a customer checks out the program asks if you want to lea e a 10 -15-20 percent tip. How rude. The employee is right there watching and can see your answer. Your employee does nothing to earn a tip. I clean up my own table and sort the dishes and trash. . Rude rude rude. I even went and picked up my own food off the counter. No one brought the food to my table. Rude rude rude
Attention Attention Attention Attention,
Some lady in my hood introduced me to some new grant programm,
This grant is specifically place for those who need assistance paying for bills,buying a home, starting their own business, going to school, or even helping raise their children with old and retired people.
She received a 150,000 dollars check from the fedreal government.
Contact me for more explanation.
To whom it may concern I purchased a salad from a local Panera Bread and upon opening the salad for lunch I discovered fruit fly's flying around in the salad. This was quite disheartening because I was at work and didn't have time to get anything else, fortunately one of my coworker was able to share a small portion of their lunch with me. Because of a busy lifework balance I was not able to contact the location I bought the salad from on the date of purchase, I called the store on Monday morning spoke with the manager and was treated as though I wasn't believed because I didn't call on Friday. I expressed to the manager that I still had the salad and I could bring the fruit fly infested item back for him to investigate the merchandise if he didn't believe me. I have spend hundreds of dollars at various locations and have never been treated as I was speaking with your management staff at the White Marsh location. One of my coworkers who worked at that store in the past stated tha was one of the dirtiest Panera she ever saw as she was a floating baker. Sincerely former Pamela Hokett. (hidden) 5420 Channing Rd Baltimore, Md 21229
do not go to the Paneras at beacon mall. The manager is one of the most rudest managers I have ever seen . Every customer in there could hear her degrading another customer unbelievable . Tona is rude the sandwich I ordered had to be taken back twice . And my family is there a lot but we will not be eating there anymore.
First off I love the food at Panera. Never had a bad experience until today when I ordered food for delivery.
I ordered several items including a grilled cheese sandwich. Aside from the fact that it was smashed under the other items and completely splayed out in the container, the cheese was not fully melted, and the big problem, the bread was not at all TOASTED.
When I called and spoke to the manager, who I guess had no training what so ever and seemingly has never had a grilled cheese sandwich, she told me the new open sandwich cooker won't give you those grill marks the old one used to.
OK... she is totally missing the point. I wouldn't have been happy if she drew lines on the bread with a marker, this isn't about presentation, the bread was cold soft bread, NOT TOASTED! Who the heck eats a non toasted... and here comes the big clue... GRILLED cheese sandwich?!?
When I asked what I should ask for next time she said ask them to "grill" it a little longer. WOW, Panera, it's time to do some training.
Went in to our Panera to get our favorite scones, And they have changed their round and half the size they used to be for quite a bit of money. I am very disappointed. Will go somewhere else to buy my scones. I hope someday you go back to the scones that you used to have. Sometimes change is not good and these are not good.
It's too bad.
Please be careful at the Panera at 2466 S. Colorado Blvd., Denver, CO. On Sat. 2/16/19 between 11:30-12:30 my friend's wallet was stolen. The manager on duty was Samantha and she could not have been more unconcerned or rude. She said she was too busy. Someone was obviously there to take advantage of the busy time.
I am disappointed at the poor quality that I am experiencing with Panera Bread. I ordered a brownie this morning expecting a delicious chocolate treat. Instead I received a brownie that was not lose to what it used to be. It went in the garbage.. It tasted no different than what I can buy at a filling station that is in a wrapper. My decaf coffee was luke warm. That happens often. I was disappointed to learn that you have discontinued the pull apart pastry. The manager told me that corporate changed the pastry selections. It is not for the better. The other day I ordered a whole turkey sandwich. I received a small sandwich and a large half of a sandwich on another type of bread. Really?I have been a loyal customer of Panera for several years because of the quality of your product and service. You can check my card number at (hidden). I am now looking for other options to purchase my breakfast, lunch and dinner selections. unless I hear of a change for the better about Panera.
Emily who is the general.manager at the store on north main street in summerville Sc is very unprofessional and extremely too young to be a general manager. She may know day to day operations but has no clue how to deal with people. As long as she is there, there is no equal employment opportunity. Period. Companies have gotten cheap with their choices for management because they know with the younger adults they can pay them less. It takes years to build up the experience in how you deal with customers and your employees. She chooses younger kids to fit in with her own personal tastes disregarding any experience you may have. She is the most unprofessional person i have ever seen in management and panera bread should really step back and take a long look in their hiring practices because one day , Panera Bread will be no different than all these other restaurants struggling to keep good hard-working potential employees.
There is a situation in Panera with a co worker.She has thrown plates on the floor,cursed at co workers and customers and also one of the head managers ain't doing nothing to get rid of her.She already got write ups and more and the head manager doesn't fire her.That manager needs to do something before it gets worst because people in there are tired of her cursing and disrespect and getting away with a lot of things.Everyone sees it but head manager ain't doing anything.
On McKnight road Panera's by Ross park mall it is freezing cold in her it winter not summer. The air conditioning needs turned off. Everybody in here coplaining.
Panera/St. Louis Bread Co. has some of the worst management I've seen in a long, long time. Two years in a row I bought Christmas gift cards that later did not work. Management tried to say it was my fault, then it was a new employee's fault, and then just walked off. The food, like the management, has also eroded. Avoid.
Tonight my husband and I enter one of the Panera located on East Market St. York, Pa. and needless to say it will be the last time. When we went to sit at a table there was not a clean table in sight. I went to the counter and said something to the employee and she just looked at me like I was weird. Finally she got around to wiping the tables off but left them soaking wet. I had to grab a hand full of napkins to dry the table. When the food came out the soup wasn't really hot just lukewarm. Then I had to ask the sever for some spoons what did they think we are going to drink it. The turkey on the sandwich was so cold like it just came out of the freezer. The carpet under the table was balled up so the table didn't sit flat. Then when we went to place our dirty plates at the return counter it was full of dirty dishes and nasty food really gross. I really think that a call to the proper authorities will be made.
I placed an order online for a valentine cookie pack on Feb. 12, 2019 to be picked up on Feb. 14th at 9:45 a..m. @ the Panera in Morehead City, NC. When I arrived at 9:40 a.m. I was informed that my order was not ready and could not be filled due to the fact that a teacher arrived a few minutes prior to me and bought all the valentine cookies. Seriously??? I said I placed the order 2 days ago and the manager said they had just received the order. He questioned me about when I placed the order and than confirmed that I had placed the order 2 days earlier online, but continued to insist that they had just received the order and that he was sorry. He asked if he could replace with something else. I was infuriated! I asked if you place an order online days earlier, that the order is not received until the moment you are there to pick up that order. Are you kidding me? It sounds like BS to me and that staff failed to do their jobs.
When will Panera reopen in Hastings, MN?
Will not reopen until the rat problem is taken care of.