I have been to Panera Bread in Gainesville at least 8 times. 7 of those times my order was "screwed up". The last time I ordered soup and they failed to put it in the bag, of which I didn't realize, until I made it home. There were other items in the bag and that is why I was remiss in realizing the soup was not there. Upon calling the restaurant, the manager assured me that I would receive a coupon for a free bowl of soup. It has been 8 days and nothing!! I only live a mile away from the store. I intend to get my soup and never frequent this Panera again!!!!!!! They also promised me a credit a year ago for some inedible bagels that were to be put as a credit on my card. THIS HAS NOT HAPPENED EITHER. It is unfortunate because they do have some of the best bagels in my town.
I just went back to the Panera Bread located in the Hawthorn Center in Lancaster PA. It was just remodeled......the remodeled job stinks and I will not be returning as a customer. The seats are uncomfortable. There is no privacy. It has a cold ultra modern look. My friends are of the same opinion and they will not be back either
We ( most of us are United States of America Veterans ) eat out of the garbage dumpster at Panera in Bohemia Sayville New York because when we asked for a donation of the left over food for the day, we are told they only donate to the Spanish church. And they Don't help Homeless Veterans!
Mason, OH, check 1364996, 7:18 Sat. Nite and already out of Squasch soup! Tragic! We had a similar experience several months ago at same store. Either store management is poor or your supply chain is messed up.
So now we'll avoid this store for 6 or so months before we try again !
The steak panini tonight was terrible actually it was not a panini at all they just put one overcooked steak and one raw one on a two pieces of bread with glob of cheese and called a panini.
Suggestion: The stockholders and Board of Directors demand the Panera Bread CEO and President be fired immediately, and then hire the CEO and President of Chic-Fil-A to show them how a restaurant should be run, where customers are valued.
I am a regular customer at the Pasadena, Texas location. Two times in the last 2 weeks, they have allegedly "run out of oatmeal" and strawberries.The baker also alegedly "failed to make" the swiss cheese and ham soufle. Not to mention, the restroom looks like a dirty truck stop---hasn't been touched in weeks. They also took out all the comfortable leather chairs and turned it into a school cafeteria or fit for a prison riot in cell block D. However, there is a very nice lady who works behind the register which is why I go there.
YOUVE STOPPED making and selling RAISEN BREAD - WHY WHY WHY?????!!! Well, count me OUT as a loyal customer. I will find somewhere else to spend my money since corporate obviously doesn't value their customers.
I frequently visit Cleveland Clinic and would love to see a Panera st the clinic. Please. Need decent affordable food there.
After years of patronage at Richardson I just have to submit my complaint. Today....not 1 bagel available at 8:45 a.m. and even at 10:15 when I left. Explanation was " bakers didn't have time", "so busy everything sold". Unacceptable. Coffee urn had coffee from 5:45 a.m. on the label.
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I never get rewards. I spend 25 to 75 a week there
Stopped in the store in Tri county mall Cincinnati Ohio food was terrible and I love Panera bread the bread was hard as a rock didn't make my sandwich like I asked and spent twenty five bucks in there worst ever VERY UNSATISFIED
On Thursday, October 18, 2018 older white lady cashier was training young girl on register during lunch time and older black lady was struggling to take long line of customers. Once I reached the counter the older white lady name was DARLENE and manager Kicker was discussing schedule near registers while I stood waiting to place my order. The older black lady name was SheRel who was making a smoothie notice me standing and immediately apologized for my wait. She was very nice and explained customers shouldn't have to wait while employees handle other business. I told Me. SHEREL I could tell she had previous great customer service and management skills!
Extremely disappointed in the Panera Bread in Kennesaw, GA on Barrett Parkway. Walked in craving a bear claw. Walked out literally about to throw up observing the fly enjoying his trip from the croissants, the cookies and the pastries. I refused to eat there. Monitoring food is your responsibility. Flies carry germs and should never be able to just hubber over food!!!!!!!!!!! YUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The ham nationwide is contaminated with listeria and Panera told no one.
I worked for Panera in Hickory NC Highway 70 Location. I was treated very disrespectful by a Mananger there. It was bad enough to make me walk out at near the end of my shift. There is a right and a wrong way to speak to employees. I have had no other problem with any other managers. The rest were very nice and helpful to me. But the one named Nelly was a straight up rude bitch! In my 57 years I have NEVER had anyone treat me like I was a child. She badgered me the entire shift. I felt targeted and bullied. And I will never forget it nor will I ever eat at Panera again. Nelly you suck at managing! So manage thismy ass goodbye!
UNIONTOWN, PA PANERA Has lost its former "welcoming environment". The manager and her assistant
manager can best be described as "rude". Both are lacking in interpersonal skills and have lost the focus on
customer satisfaction. Both women are lacking in self-control in their words and actions. Combined with the prices on basic items such as food and pastry, plus the rude behavior- old time customers are go,
went, gone. In addition, managers should be monitoring "cleanliness", especially when food is the primary
product. For example, mens' bathroom, weekend of October 14. A toxic, suffocating odor which was plain
nasty due to lack of cleaning.
Panera on Aspen in Broken Arrow was very low on service and not well stocked at 7:00 pm on a Friday evening. Staff seems rude and not knowledgeable. Long wait, ran out of bread baguette and other items. Never changes. We've been here a lot and will not be back. Last time. You really should get new management.
I am disgusted with the Panera in MT Vernon Illinois. The prices are very high in proportion to the amount of food. Today I ordered a 1 cup of turkey chili and a Sierra mist in the drive thru. I didn't check my food. I opened it 5 min down the road. The chili was less then half full and barely warm. The Sierra mist was clear full of ice so I took 2 drinks and it was gone. The Chili was $5.39 the Sierra mist was $2.39. I spent almost $9.00 for a lunch that was a complete rip off. Also the chili was sloppily poured in the bowl all over the sides. Very disgusted and disappointed. I will not go back there and very likely not go to another Panera.
I tried placing an online order this morning. Got a call back saying they did not have enough plain bagels but would make them. I was told they would take 30 minutes but employee then said let's make it 40 min. My daughter was in restaurant after 35 min just waiting for the bagels to be put out at the rapid pick up shelf. After waiting 15 min., which now puts us at 50 min for the bagels I decided to call. I am apaulded at how rude the employee was. She told me it has not been that long and they would be done in another 5 min. I let her know my daughter had already waited 15 min. I then spoke with a manager who offered an extra bagel. Also argued with me the timing. She had my time of order and when I called it had been 51 min. My daughter over heard several employees complaining about my phone call and said no one even came up to counter to get order. These were suppose to be rapid pickup which are placed on the shelf. This was done in front of other customers. The Panera on elm road in Cortland needs to have their emlployees better trained with regards to public relations . This is not the first time this has happened. Ridiculous it took 55 min to get our order but worse how rude the employees were.
you want to talk about how to treat employees i cant say this is a great place to work speaking on behalf of some one i know they were horribly humiliated and mistreated by a manager for not cleaning up a spot correctly with the comment coming from the manager of do you not know how to clean or did your mom not teach you how to clean or were you born in an orphanage ? being a manager this is not something you say to an employee that person is hurt emotionally really bad because some one does not know how to be a nice person shame on you
I worked for Panera bread for approx 4 days. I was terminated on my fith day for lies, and half truths that were told about me. When asked to see and face my accusers I was denied. When asked why is there word more powerful than mine, no answer. Because there was no prof of anything, everything was hearsay. I know because I have a very extensive law enforcement background. There were several lies that were supposedly told about me which could never have happened. Basically because I had minimal time contact, and didn't know enough about the company or job to have made any complaints. I feel that my word or my saying that these things were untrue, fell on deaf ears. I was not given an opportunity to defend my self, and everything that I said that countermanded there accusations, and gave reasonable answers to the lies, were not even considered. Worse of all, the supervisor or trainer who had these conversations with me, was not terminated. And she was the one with all of the company knowledge not me. I was accused of things that I had no knowledge of.
Might I suggest proof reading any complaint you submit to them directly. I do not think it will help you get your job back, but it might help with credibility a bit. The Panera here has a lawsuit against it for racial issues, so I totally believe whatever they did was probably BS. However, from someone in a higher position in a company, I can tell you that the more well spoken the complaint, the more seriously it is taken. It looks like you can convey your message clearly, you just need to slow down a bit and take a second look before you send it. Or, you might be in a state where they can fire you for no reason at all, in which case, it won't matter whether or not you get a hold of anyone because they can fire you because they don't like the color of your shirt. Sad, but in some states, true.
I ordered delivery that stated it would be her between 1:00 and 1:15, I got my text stating it was on its way. 50.00 worth of food, delayed and when I called the first time they hung up. This is poor customer service
I stopped in at your store in Boynton Beach for Breakfast.The Bagel selection was sparse and there were no sesame seed Bagels available. I asked for a plain bagel toasted with plain cream cheese and there was no plain cream cheese available they were all out. It's 11 in the morning how could you possibly be out of these items. Extremely poor management. Extremely disappointed.