Information, reviews and public commentary for US companies

 

Panera Bread

Rating
1.133592
Web
www.panera.com
Address
6710 Clayton Road
Richmond Heights, MO
63117
Phone
(314) 633-7100
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Bruce Brackett - 1 d 6 h ago

3

I just read newspaper accounts of your inexcusable mistreatment of a special needs (Down Syndrome) employee at your outliet in Sparta, NJ.

I find this heartbreaking and disgusting. Needless to say, I have spent my last dollar at Panera.

Bruce Brackett

Ridgewood, NJ

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Bagelman - 15 h 13 m ago

0

Bruce Brackett,

Put your money where your mouth is!!

Why don't you hire the person to be your full time,live-in house keeper?

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KatieHug - 1 d 4 m ago

0

Sparta,NJ Panera Bread should be ashamed! Jenni was a beloved member of our local Panera. I will never bring my family there again. https://patch.com/new-jersey/hopatcong-sparta/woman-special-needs-fired-sparta-panera-mom-says

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Crystal - 1 d 11 h ago

Love your food and pastries! But last fall did not see the pumpkin bagels come back, was very disappointed. Pumpkin is part of fall, so please bring back your pumpkin bagels, our Quincy,il store seemed to always sell out of them!

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PB - 2 d 5 h ago

0

Out of all bagels at 12:30 in Grossmont. If you had away, I'd text you a picture.

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Anonymous - 2 d 7 h ago

We go to Panera's very offen in Ocala, FL, to the one that is located in Market Square. We would like to know if there is any possibility that Panera can or would open another Panera's closer to the On Top of the World Community? The population has grown and we need a nice place to go. We do not care for Dun. Donuts.

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Veliky Novgorod - 2 d 10 h ago

0

Without millions of useful idiots, neither the jews nor ZOG would have much power. The biological refuse which constitutes the greater part of the White American population IS our greatest problem. Trying to communicate with them would be on a par with explaining something to Dr. Frankenstein's Igor.

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PJC - 20 d 11 h ago

1

Their loyalty program is the WORST!!!! They reward you for the number of visits not on spend. We are a family of 4 and go to Panera about 2/month and spend on average $45 each visit. We NEVER get anything. When I wrote to Panera I was told that a person who goes in every day,busy a cup of coffee every day for 5 days will get a reward despite the fact that they spend less. Their bread is good, but loyalty program SUCKS. I don't even bother to give them my card. Their program does the reverse and DE-INCENTIVIZES me to visit Panera. The program should be based on visits OR spend. Something like 5 visits or $50 in spend and you get something ($2 off, a free soda, a free cookie). Something. I'm sick of hearing "nothing today." I just don't bother anymore. Aggravation over their loyalty program has driven me away. They would be better off NOT having a loyalty program.

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Derek - 14 d 9 h ago

0

i totally agree with you there Customer Service is DAM Horrible here is the Direct message going back and forth on Twitter #all panera Bread Customer Service refuse to consolidate my Gift cards it's going on a week. Also a lead agent hung up the phone when request to get a supervision on the phone.. Why do you guys hire people that treat your paying customer SO RUDE. Time to take my business away 8:50 AM Panera Bread Hi Derek - We'd be happy to assist. We'll need to get photos of the back of your gift cards, as well as your contact info so we can share this with our Gift Card Team. 8:53 AM i already gave the numbers but your RUDE LEAD Agent hung up on me 8:55 AM Panera Bread We'll still need photo copies of the cards, Derek. 8:57 AM Request to speak to her supervisor then she stated i will not be greeting a call back it;s been three days... how about dealing with your rude agent 8:58 AM Panera Bread We'll be sure to share this with the appropriate teams to address internally. 9:01 AM can you explain why your agent is so rude i was disrespected over the phone HOW RUDE 9:02 AM what are you going to share? hello 9:09 AM ok i will sharing my horrible experience on twitter and facebook 9:14 AM you did not even ask me any information on the call ,,, who are you going to report.... Horrible lack in communication .. as least address this twitter complaint correctly goodbye.... no answer Great service 9:17 AM

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It's all good - 2 d 16 h ago

Just pretend they don't have a loyalty program and save yourself this despair and anguish.

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Lucy - 8 d 4 h ago

0

I upset when finally order my food for mother when sick.please allows everyone in Florida you delivered restaurant food discrimination harassing slander insult assault discrimination people blind spots. You company will hire gay store who lie hurt people put Facebook Instagram Twitter.

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Anonymous - 2 d 16 h ago

You can post this jibberish anywhere you want. No one can understand what you're saying anyway.

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Harpomarx488@gmail.com - 2 d 18 h ago

4

I just witnessed at approximately 4:27am a man sitting inside a closed Panera bread at the window that look out to Stuart street location Boston Massachusetts smoking a cigarette and I have a picture to document please contact me at (hidden) and I will share the photo with the senior operations manager only .look forward to assist you.

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A. Guevara - 3 d 9 h ago

1

I am a long time customer. An order online was submitted and picked up...the paid for items were not all there when picked up and we've been calling for more than an hour.

The calls are automatically dropped and not picked up when trying to reach someone at:Located: Fortuna Center Plaza

Address: 4402 Fortuna Center Plaza, Dumfries, VA 22025

Phone: (hidden)

Time of pick up 12:04pm, rapid pickup, under A. Guevara, (hidden), order number 973630-Soba Ndl Chicken Bwl and three chips missing.

Flagged for review. 
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Anonymous - 24 d 12 h ago

I am an African American customer who just witnessed your white manager spit on my food at your Rand and Arlington Heights rd location in Arlington Heights, Illinois. This took place at 9:15 am today. He is a white racist scumbag!

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Anonymous - 9 d 7 h ago

That's just wrong and nasty. Why are you putting that here? You need to actually contact corp, you won't get anywhere on here, but that shit needs to be addressed for real. Assholes like that make the us non-racist people all look bad. The actual corp is in STL. (3 1 4) 9 8 4-1 0 0 0. i have to space out the numbers or it hides them. call and report that shit for real tho. that is not ok.

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Anonymous - 4 d 14 h ago

I thought I was responding to the Corp. Nasty??? I paid $10 for half a sandwich which was horrible. I also gave a thumb up to the Clifton store. You are an idiot

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John - 7 d 11 h ago

Was bad experience in upland shop.

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Cornelia - 8 d 10 h ago

Good afternoon:

I bought a Tuscan sandwich this morning at your location on Security Boulevard in Woodlawn, MD. Everyone knows how wonderful your food is, its quality, its presentation, its freshness.

So I was shocked to find out, upon opening the box at lunch, how awful this one was. The arugula was wilted and spilled all over the box. There was no mustard or mayo on the sandwich. It was dry and the chicken was warm, as in not refrigerated. The chicken pieces were also falling out of the sandwich and into the box.

If your employees there do not need a job, it is OK. They should not be given a chance to harm your customers.

I will be mailing this to your home offices as well, so that your corporate offices are aware.

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Jeffrey Grabowski - 9 d 10 h ago

2

Dear PB,

I almost suffered a massive heart attack two weeks ago. As such I have begun looking for heart healthy lunch options. My wife and I shared a wonderful turkey, avocado and tomato sandwich last Sunday at a Clifton NJ location. Yesterday I visited a PB location in East Rutherford NJ and was so disappointed. The sandwich barely had any turkey in it. The avocado was the size of a quarter and the pickle was a disgrace. I was so let down because I thought I had actually found a healthy lunch alternative.

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Anonymous - 9 d 7 h ago

That is sad. I love that sandwich. I would maybe just call the store though since this website will get you literally no where.

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Shirley Oebel (Valenzuela) - 10 d ago

5

I actually wanted to leave a compliment about one of your employees. I asked the cashier for his name. I think he was a server but that man did so much to make your customers comfortable. All I have is his first name. AUSTIN. He was working during my visit at about 1:30 p.m. on August 6. 2019. I go to Panera in Whittwood Center, Whittier about 2 - 3 times per week. Hire more like Austin!

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Austin - 10 d ago

Awe mom you're embarrassing me.

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Brenda - 10 d 6 h ago

5

I have to let you know about the wonderful Panera Bread Cafe 2254. They have some of the best delivery drivers and I wanted to reach out and let you know. I work at Clover Park High School so you can imagine how many times someone in our school is having your food delivered. Devon Jefferson was delivering some food when one of our special needs students asked if they were hiring and then immediately said no, they won't hire me. Devon with his big smile and great personality very sweetly told him hey I did not think I would be hired but I put my application in had an interview and look at me now. Our student got a big smile on his face and everyone in the office (parents, secretaries, students and teachers) just about cried because Devon was so sweet and spoke to him with such kindness and was looking in his eyes.. Unfortunately now a days people just brush them off but not Devon, He was great and I wanted you to know that.

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paneralover - 10 d 10 h ago

5

Folks,

I go to the Panera in Herndon, Va. regulary (Elden St). Food always good, service fsst, price reasonable. One suggestion: Folks have meetings there and some tend to be on the loud side which is basically rude to the rest of the patrons. Suggest you remind folks having meetings to respect the other diners and not "hog" the airways. Seating is limited and we dine closely together. This simple improvement will pay dividens for your business. Thanks, Jl

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