Information, reviews and public commentary for US companies


Panera Bread

6710 Clayton Road
Richmond Heights, MO
(314) 633-7100
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Disappointed - 1 d 17 h ago

Very disappointed in your Gift Card promotion in December 2016. I purchased $200 worth of gift cards and was given four $10 Bonus Cards that could be used after 1/1/17...clerk did not mention they expired on 1/23/17. We were away in January. When I went to use my Bonus cards in Feb, they had all expired. I feel the expiration date should have been highlighted at time of purchase. When I called the customer service line to inquire, both the supervisor and operator apologized but offered no recourse. Apologies were not enough. A 23 day window to use these "Bonus" cards with no recourse left me feeling mislead and that the company was relying on my not noticing the expiration date. Meanwhile I am out $40, $40 that I could have saved if I bought my gift cards at my local supermarket which actually gave you $10 off each card when you purchased them. I am or was a fairly regular customer at planning to go anytime soon and definitely will not be buying gift cards!

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Anonymous - 1 d 18 h ago


My husband and I visited your Paneras on 436 in Altamonte Springs, FL., today at 9:45AM and the manager, Dan helped us out with miscommunication on our order of hot oatmeal with only strawberries and because our order had to be redone, he replaced our cold bagel and cream cheese. Thank you Dan for excellent


We did not complain to Dan, but the decaf coffee was labeled 8:45 and was empty when we arrived and never refilled. Also you were out of a majority of the bagel types.

A recommendation for low # of booths available, require people (many who do not order anything), to limit their time on their computers !! You could also block access to the power plugs at the booths.

Bottom line it appears with the exception of Dan your manager, this Paneras is not meeting the standards we are used to and expect from a Paneras.

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OOGA BOOGA - 2 d 13 h ago



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American - 3 d 12 h ago


Love your Chocolate Croissant pastries.

Eagerly awaiting for the Spring/Summer Strawberry Salad with poppy seed dressing to return.

Also a few years back you had a seafood bisque that was absolutely delicious, could you please bring that back this summer too, pretty please.

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Anonymous - 3 d 13 h ago

The Panera Bread on Towne Lake Parkway in Woodstock Ga never has enough cheese pastries. The few time I go in there they are all sold out which tells me they don't make enough in the morning nor understand their demand.

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Concerned - 3 d 16 h ago

I am not sure which Panera Bread in Kansas City this person works at but hopefully we will not need to worry about our food from Panera. I have copied and pasted the comment below and hopefully something will be done with him.

Dereck Lopez 0:00 I find it funny how ignorant white people are. Just remember the next time you come into Panera who's making your food. Pray that I don't recognize you.

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Dr. Gerry - 4 d 4 h ago


Your restaurant chain has really taken a turn for the bad. Dirty tables, serving food with the same dirty hands that just cleaned the floor, food is not prepared as well as before. I have now had this experience multiple times.

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Concerned coach - 4 d 8 h ago


Hello to whom it may concern. I am a coach of a local basketball team in Illinois. I often bring my players into a lunch after games. We have recently found in a neighborhood drug user and drug dealer is working at one of your facilities. It upset me and had many questions ask to me by my players how it is he's able to work there made them and myself feel very uncomfortable. If you were to do your due diligence and done a background check and a drug test this employer wouldn't never been hired at your facility I would like you to please look into this further I will give you his name. Anthony heffron. Lives in Bartlett Illinois, Bentley Lane. We enjoy eating at your restaurant and we will continue to like going there we think it is inappropriate to Simply works there he should not be serving the public with his new Furious activity in the neighborhood. Hope you please fix this problem. Will be in touch if he is not terminated in the next two weeks. It'd be done by a simple drug test

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Anonymous - 4 d 15 h ago

Panera restaurant on Springhurst in Louisville really disappointed me today. 1. Both soups had to be heated in micro- wave 2. No lemons for ice-tea 3 so much vinegar in the Greek salad you could choke. No more olives. 4. A feeble excuse for onions. No knife only metal soup spoon. Plastic fork. 5. Caramel scone so hard you could break a window with it. 6. No paper towels in bathroom or men's room. 7. Tip jars, then it asks on the checkbout if you want to give a tip. I gave $2.00 the first time. I went back to buy the scone and it asked if Ivwanted to give a tip AGAIN. Nobody delivered our soup and salad, I carried it to the table myself. Some Panera s restaurants bring it?? This one has gone by the wayside! I spoke to a young manager girl who just stood and listened and said" what would you like me to do about this?" Why do places always think you want a free meal? I said fix it. I will not be returning. This has a 99 score on the door and I am wondering how?

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Barbara FLEMING - 5 d 17 h ago


I will NOT be eating t the Greengate Circle, Greensburg, Pa store anymore and I have been a frequent flyer there. I called corporate to complain about a valid issue, she took all of the information and said the store would reach out to me,,and that was the END of it.,I,have never heard a word..Three weeks later. What a joke. Their prices are so high, but I paid them foolishly, but no more. I see what they think of me as a customer.,on the other hand, I went over to,Chick-fil-a and the young man asked what was wrong,,told him I was having a bad day, and he gave me a free meal.i wasn't looking for anything free, I was just so,frustrated. Well, I found someplace new and cheaper to,eat.

GOODBYE PANERA BREAD, you ought to treat your customers with respect.

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Karen Westcoat - 4 d 18 h ago

Completely agreed!!!!! Horrible attitude from employees!

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Rena Cox - 6 d ago


My experience with our local Panera Brad is they can never sell me any more than 2 cheese souffl's I thought the customer could purchase what they would like to order it's always an issue and they never seem to have any souffls on hand which tells me you're a big ticket item for them I think today was the last day that I will be Purchasing anything from the Panera bread of South Bend Indiana

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Linda Ferr - 6 d 6 h ago


Wow, I thought my experience was an exception. After reading the other reviews I see a downward trend with this company. This morning after ordering from a half-awake cashier who had no communication skills and yawned without covering her mouth, we proceeded to the pickup counter. The staff was busier joking around than doing their job. Two of the food preparers joked about a gross bodily reference while preparing our meal. I was willing to let it go, but the second reference made me lose my appetite. I told my friend I did not want to eat there and wanted to leave. She had pressed me to tell her what the worker said that put me off, but I did not want to gross her out. When I did tell her she agreed to leave even without getting our money back. We told the manager that we were really disappointed with our experience, and did refund us. The lack of decorum is compounded by lower standards from managers. We ended up going to Whole Foods for a fresh sandwich. At least there the staff has better manners.

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Going Elsewhere - 6 d 8 h ago


Whats up with Panera?! Our local Panera in Warrenton VA use to be a nice place to go. Not anymore! It has become a local hangout for people using WiFi. The music is too loud. The cafe itself is filthy, the place needs a major cleaning and renovation. And the clientele that come in are ill mannered barbarians. And God forbid if the parents who come in with their children, ever bother to make them sit down in their seat and stop them from screaming over the booth wall into someone else's meal space. And the food has become so so. Panera you are slipping. Get your act together.

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Denise Burke - 6 d 16 h ago


Terrible service anymore at our home town Panera, Managers on site just do not seem to care either, it is sad .Always out of things at the store . Always give a excuse too on why they are out of bread or bagels for our favorite sandwiches. Just keeps going down hill each visit.

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Sandusky ohio!!! - 8 d 13 h ago


Iam a mystry shopper for many compaies however have never done Panera. Not sure you even use them. We visited this place on Saturday 2-11-2017. There were many workers however, the trash cans were over flowing-bathroom (womens) needed attention and the booth seats need to be replaced. Like sitting on a 2x4. There was no room to sit the dirty plates so people were leaving them where they ate at! It was 4:26 Pm. If i would of seen all this 1St I WOULD OF WENT SOMEWHERE ELSE TO EAT! Hope you see to it that this place steps it up or else many people besides myself will look soomwhere else to eat. Thanks for reading


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persy - 9 d 39 s ago


There panera in rockville, maryland waits for the coffee to completely run out before having someone to refill it. Customerscwaiting 10 minutes for coffee like dummies standing at the bar. An older skinny lady who is a manager acts as though its not an emergency and keeps saying it will be out soon. Can i fill ur cup. Why cant they dedicate someone to keep the light roast full since its always empty. The other store in silver spring , md does that and they are always full. The management in rockville have ni sense of urgency to the customers. Sad

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Anonymous - 9 d 15 h ago

We are group of (6 to 8) ladies of vintage age who meet daily at various restaurants in our area. We meet on Mondays at Panera (Harbor and Baker in Costa Mesa, California). We sit at a round table and enjoy good conversation with our breakfast, however the sound system is so loud it interferes with our hearing across the table. We are not thrilled with the high school style music but we could handle it if it was toned down a bit. The managers don't seem to be able to adjust the sound level and have used the excuse that the level is "preset by corporate".We have tried other tables but the whole restaurant is inflicted with the same sound level.

What can we regular customers do but go elsewhere? We enjoy Panera food and ambiance except for the 7 to 8:30 AM noise level.

Perhaps corporate can take charge of this situation.

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Dawn - 9 d 17 h ago


Really enjoy Panera's food and its variety.

I used to hear low volume calm, classical background music here at the Topeka, Kansas store -- but not for a long time. What's wrong?? Please help! It makes for a pleasant background for eating, reading, writing, and being alone or with people. It adds "class." It was one of the reasons I liked coming to Paneras. What is the matter. Please help.

Today the place is more loud than usual with the occasional shout or loud laughter by one of the cooks - this is unusual. I understand and agree that things should be pleasant for people who work, but I don't think people who come to eat and visit want loud noise. PLEASE this is not to cause trouble for an employee - perhaps they just need to be reminded that this is a public eating establishment. Without exception, my experience with every employee at the Topeka store is that they are warm, helpful, courteous, bright - encouraging people to come here.

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S. A. W. - 10 d 21 h ago


Am sitting in the Exton PA Panera. Once again on a Friday morning at 8:10 AM there was no dark roast or light roast coffee. This happened two weeks ago which prompted me to write a review of the situation on Tripadvisor entitled, Definiton of INsanity", I did in that post indicate I would contact which I did not do. Fridays are generally a busy day and it seems prudent that someone is assigned to monitor the coffee. The last time we were here there was no coffee, light, dark, decaf, or hazelnut, nor was there any hot water for tea. Hopefully, corporate will share this information here.

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disappointment - 10 d 11 h ago


placed on order online recieved email conformation for pick up to my surprise I get there and they are closed.

But had no problem charging my credit tho???? not happy

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M SHLLMN - 16 d 7 h ago


you are NOT 100%b "CLEAN".....where do you get your meats? Are they fromslaughterhouses? Just because you bake your own bread..(ingredients of bread?)...DOES NOT MEAN YOU ARE 100% CLEAN!!!!!...STOP FALSE ADVERTISING...AND REALLY COME CLEAN! ;)

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Naijah -Panera Worker - 12 d 13 h ago

Our food is now 100% clean. Our breads are FULLY. Baked in our cafes from SCRATCH and our meats are cut up but they have 0% any preservatives or growth hormones.There are no artificial colors, perservatives or anything unnatural in our foods.

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Terri - 13 d 18 h ago

I loved the Italian sandwich. Haven't been there in awhile so I went and ordered my usual Italian sandwich. It was horrible!!! Why was it changed?? Who puts carrots on a sandwich? It was bitter tasting and just nasty. No more panara bread for me. For the price u charge for this sandwich u can have it!! Very disappointed!! Bring back the old. It was to die for

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Wanted more chips ! - 14 d 8 h ago


I ordered my sandwich and chips. My sandwich was fine / ok / good. But, disappointed in the " whimpy ' serving of chips in the chip bag for the price ! It has 1 oz. on the bag, hardly enough to feel satisfied ... I felt my meal was " overrated" and disappointed !

I had a grand total of 4-5 chips and crumbs .... Wow! How generous ... NOT!

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