I ordered lunch from the Panera Bread Location at 6671 W Indiantown Road Jupiter, FL 33458. When I got there my order was not on the pick up rack it was sitting behind the counter and I had to wait for someone and let them know I was there 5 minutes. I ordered a drink and when I went to get it the machine was out of Pepsi. I told the manager about it and she just looked at me. I finally said screw this and left as my lunch was already getting cold. I did not get a refund as she didn't want to give me one. Some other people who were trying to get drinks said that this location is the worst they have ever been to and I agreed but it is the only one near my work. I got my lunch back to the office and my soup didn't have cheese or croutons and the sandwich was cold. I paid $18.08 for my lunch. This is really poor customer service. You need a different manager there.
Visited Panara yesterday. We are frequient customers . We went yesterday morning. Ordered our food. As I proceeded to the coffee area ,. It was completely filhy. A lady before me in line told me the decafe was empty. She also commented on he filhy counters. So she told he lady at he order takeout ng counter that the decafe was empty. The worker said ok ll tell someone. So we waited and waited . Nothing ,she told no need. 5 min. Go by. As she was standing around I asked her when is she going to tell someone. She told me the person who does this is washing dishes in the back. WHAT???? TEN MINUTES GO BY. SO I TALKED TO THE MANAGER. A YOUNG GUT WHO DIDNT CARE . SO I ask for another manager ,. Along comes another higher up. He made every excuse he could come up with. By then it was 20 min. Later. 4 of us now waiting for someone to brew the coffee and clean up he coffee counter. This as he Panara on Euclid Ave. In Willoughby , Ohio. Manager named Matt.
Panera bread in newport mall in jc manager treats his teenage employees like trash. He forces them to stay pass their regular hours and do not make sure they have a ride home. They also get written up for working over 40 hours even when they are the ones telling them to stay at work.
My husband and I and 6 more members of our family decided to eat lunch at Panera Bread on 4th St No location in St Petersburg, Fl. Four girls are standing around chit chatting while occasionally looking over at us but don't bother coming over to take our order. I look over to see the manager on the next counter on the phone. He finally asks if we've been served and tells the girls to take our order. I guess it offended her that she had to leave her group of friends to actually work because she was rude. No tables available for a party our size so we decided to take it to go. What a mistake. The tortilla soup tasted more like soy sauce, one of the salads was 95% lettuce and a few fruits at the top. My salad had a piece of rotten avocado. Have a picture of it if you are interested. Very disappointing experience. Will let others know.
Let me first say I have never written a complaint letter in my 72 years on this planet. Your the first. I am not a daily customer nor am I a big spender. I, up to today, would come in once every couple of weeks to pick up normally 3 loafs of bread ad a number of sweet rolls. Bill would be around $40 or so. The last time I bought bake goods I purchased a loaf of sour dough bread amongst other items. When the wife went to make sandwiches for the grandkids the inside of the loaf had large air holes throughout the loaf. She was disturbed by this, but I basically blew it off. Day before yesterday I stopped in to pick up my typical 3 breads and sweet rolls. Yesterday the same thing occurred with large air holes throughout the loaf. I took photos of the slices and the loaf at the wifes request to show the people at Panera Bread. After explaining my dissatisfaction to the manager at the store in Carrollwood (Tampa FL) Dale Mabry Hwy. and showed him the photos I had taken he said to me that happens from time to time. I should bring the bread back if it happens again. I asked him if he as going to give me another loaf of bread to compensate for the last two shitty loafs ad he basically ignored me and walked off. As he strode off he reiterated next time bring the bread back. Trust me....There wont be a next time for this ass hole. I did make a purchase of some sweet rolls from a very sweet and accommodating gal just because she was embarrassed as to the way the manager acted. I will never visit this establishment again.
R.W. Mort Mortensen
I have a location in Gainesville Texas on Interstate 35 for sale. would make a good location for Panera Bread.
David King (hidden)
On my last visit I went into the ladies room only to discover the most filthy bathroom I have ever seen. The stalls were covered in wet soiled paper towels in the floor. The toilets in both stalls were so dirty I did not want to sit on the toilet. They appeared not to have been cleaned in quite sometime. When I complained to the manager the condition of the bathrooms she just smiled and replied, "That's how it always is." When I reminded her that this was a food establishment and that employees must wash there hands, especially because they do food prep, she failed to take my concerns seriously. I cannot eat at another Panera Bread restaurant until someone like a manager will ensure clean bathrooms and food safety. BTW there were no signs reminding staff to wash their hands.
Panera refuses to hire people with visible tattoos. WTF? Is this 1930? I'll be sure to let all my lower class tattooed companions know and I'll never eat there again. I even offered to cover them with a sleeve like I had to at other jobs and they totally rejected the idea and discriminated me. For a delivery job people....REALLY? It's shit companies like this who make it hard for good people to find jobs. I'm a single dad with full custody of my son whom I'm trying to support I have no criminal record, no DUI's, no speeding tickets in over 12 years, a new car and a record clean enough to wipe your babies ass with and get rejected over a tattoo.
Sounds like it was your attitude. Dud cover them up in the interview. My niece (14) wants tattoos and this is the perfect reason to keep them hidden while job searching.
Not true, our store has several employees who have a lot of tattoos so you are incorrect.
An employee at store in Conroe on College Park Drive, parked on the handicap ramp. Manager quickly denied that he was responsible for the damaged to my vehicle when the employee while on the clock hit my Jeep. She was parked illegally causing a fire hazard, safety hazard, and blocked all handicap access to the building and to the parking lot.
Management called me after I had reported this issue and will be taking care of this issue.
All of the employees that were involved are getting proper training. I am glad that they are doing the training instead of firing the employees.
I'm writing about the Panera Store at 40968 US Hwy 19, Tarpon Springs, Florida. Every week during winters for the past several years, my wife and I, with her two sisters and our brother-in-law have gone to this store on Sundays after 9 AM church services nearby. When we have family visiting, they join us. My wife is a Panera's Club cardholder. This year has been one bad experience after another, week after week. Because it is always busy at this location as the Sunday service ends about 10 AM, the store knows it will be especially busy. Most coffee urns are empty or low as the demand hits, the cashier stations are rarely fully staffed, the refuse and tray stands are usually unattended, unclean, and full, tables are not cleaned after use, and orders are routinely slow, mixed up, or lost. When we questioned the local management about the failure to have coffee supply ready. we were told the store didn't have enough equipment to meet demand. We have finally stopped going there and are finding alternate places for our business, but are saddened and troubled to see a franchise which formerly served its guests well, now fail so miserably. Weeks ago after our last visit, my wife received a random email survey and she answered it candidly, telling of the problems we were consistently now experiencing there, and supplied her phone number if your Customer Service wished further information. To date there has been no follow-up, which indicates to us that your corporate interest is also lacking.
It seems what was once a reliable company providing a consistently good product and fine service is now going the way of many previous enterprises, resting on its laurels and failing to care enough to maintain it excellence.
Get over yourself. You must have no idea what it's like to work during a rush hour and to be quite frank, it sucks. Dinning room is the worst job to have at Panera and with it being ONLY ONE PERSON, you can only do so much. The trashes need took out, the plates need to be took back, tables need wiped off, coffees need made, the bathroom needs toilet paper, you have to check teas, sweep, mop if necessary... it's a long list. When there is no one to do dish, the person on dinning room has to wash dishes as well. So please, lighten up, just a bit. People that work fast food are human and we cannot help that the store runs out of food sometimes.
I can see you are an employee Emma. Keep calm and request help from higher up. Go through the channels. But first language is the key. The more educated you sound, the more people will listen.
Write your request down ask someone else to review it.
Already you have expressed that you care about your job and you are defending your job.
I, along with several other ladies, love getting together for lunch st the Paneras located in Atlantic Beach, FL; however we understand the corp office has just cut out their offering their delicious sweet tea. We are very disappointed and think this decision should be reversed allowing them to continue having already sweetened tea.
I would like to praise the Tilghman St., Allentown, PA store manager, Mike Hook,
, for making a visit to Panera's a positive and rewarding experience. I get a salad everyday. All of the employees greet me by name. The order is correct and very well made. MIke is an asset to the company. From what I have observed he is very concerned about the customer and having things done right. His staff is well trained and personable,as is Mike.
I called your Franklin Street Braintree, MA store. The MANAGER told me to go on line and place the order. Would not take my order over the phone. REAL GREAT WAY TO PROMOTE SALES! BAD PR GOOD WAY TO LOOSE CUSTOMERS! I think I will go elsewhere!!!!!!!!!. Keep this up, you'll lose business! You lost mine.
I hope someone in charge of human resources sees this. I am an accomplished baker. Have worked for Piccadilly Restaurant in Gainesville Florida. I also baked on a daily basis for 1500...cookies biscuits...bread pudding cakes brownies. So it was with a great expectation I applied with Panera Bread. Was interviewed and calledbin for a second interview by the store manager. Even with my vast experience and knowledge....she wouldn't even talk to me. Why? Because I am a convicted felon. From many years ago. I didnt lie or falsify. So this was your loss in many ways. I have not and will not ever step foot in or patronize your company (ies). For me to be turned away for a kitchen job that was working in early mornings is shameful..
So you can talk all high and mighty...but i know from personal experience with you...youre full of hypocrisy.
As much as I like your Baked Good s, your prices
Are way out of line for Seniors. I am a lover of your WHITE BREAD, BUT 3:99 PER LOAF IS EXSREAMLY EXPENSIVE, as is a lot of your Baked
My Name is Dwyte Paris,#4030 Reg Code.
I always loved paneras, I even got a paneras card but for some reason my sister in law always gets a free bagel and doesn't go there any more than me I think this is wrong it is not just luck