Information, reviews and public commentary for US companies


Panera Bread

6710 Clayton Road
Richmond Heights, MO
(314) 633-7100
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John - 4 h 15 m ago

When I went to get lunch, the guy that made my lunch was wearing a mask but it was not covering his nose. The other employees had masks on properly. This was the Panera on Washington Ave extension in Crossgate Commons in Albany, NY.

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Kathy - 3 d ago


Your ad says Mindful Packing, the employee that packaged my order wasn't wearing her mask correctly. If you not covering your nose whats the point, nose and mouth need to covered. Also the manager was wearing his mask the same way. Super unsafe.

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Linda - 3 d 4 h ago


They don't answer the phone to express your complaint. I went to the Panera Bread on S. Ulster in Denver, Colorado. I did not have a mask (nothing on door or window requiring one) and I was going to eat outside and they refused to serve me. If you require a mask just to order and don't provide one that is wrong. Masks inhibit my breathing and I have anxiety issues.

I have been going to Panera Bread for 10 years plus and I will never EVER eat there again. My family will not, my three friends with me will not and I will spread the word on Social Media.

Shame on you!!!!!

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David - 3 d 8 h ago


They never answer the phone ,Panera Bread company needs to have a full time health inspector at the main distribution centers,l purchased supermarket food and after opening the plastic seal a maggot alive crawled off the spoon l used to stir up the contents ,clean food no way after this ,the corporate office ,are only concerned about the money ,garbage food ,the workers work hard for their money the corporate only care about the guidelines stay away from Panera!!!

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Bernard Giacoletto - 4 d 6 h ago


Been a customer at Panera bread in terre haute, In fit well over 12 years. The outside entrance is a total disgrace. There is pigeon shot all over the entrance area, seems never cleaned up. What grass area you have there, Needs weeded up badly. Not blaming management at all but the front certainly needs some better pigeon control. This place is a disgrace.

Thank you

A very old customer

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Panera Bread has gone down - 4 d 9 h ago


add Panera Bread in White Marsh, MD to your "don't go " list. Terrible service by a manager, they can't make the food right and even when you bring their error to their attention they act as if you should just eat whatever they give you -paid for by your money

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Lexi - 5 d ago


I suffer from anxiety, to the point where I have a service dog. I went to dine in at the Kingsport, Tennessee location and received TERRIBLE service. I asked if my service dog could come inside, the cashier didn't have a problem but the manager (I'm assuming that's who it was, they had a blue shirt on, did.) She said that she could go on the patio, then the cashier said so is that a yes or no for inside? She responded with, well I don't really want her here. My service dog isn't an option, it's something that comes where I do. To be treated with such disrespect over something I cannot control, is awful. The cashier was very helpful, but the manager was bad. My business will never be back here, and by the way, I didn't even order because I was so embarrassed. I walked out.

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Ruth - 5 d 9 h ago


In Palm Beach Gardens,Florida where there is a spike in Covid, this morning a young woman without a mask came right up behind me. Wearing a mask here is now a law and she just laughed stupidly. when I mentioned it to her.

People are allowed to enter enter without masks all of the time now. Several of us go to Panera at least 5 mornings a week and will take our business elsewhere.

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Karen - 6 d ago


Today at your Santa Fe, NM location my food was not properly handled. Staff were not wearing gloves. When I approached the manager she became argumentative and rude. Panera should spend some time educating their staff on proper food handling in a pandemic.

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Laurel N - 8 d 7 h ago


First, the website is useless for lodging a complaint ... nice trick. So I called the corporate number and gave up after being on hold for 20+ minutes! My complaint is that the Cuban sandwich I ordered today had a puny amount of meat. The damn sandwich costs over $10! We had McAllister's earlier this week and their sandwich was piled high with meat and cost around $7!!! I love Panera's bread and bagels, but enough is enough. NOT WORTH IT!!!

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Anonymous - 9 d 2 h ago

It has come to my attention that one of your employees is getting threatened to be fired for wearing a BLM mask. He signed a form to wear a mask, but now you are saying he has to wear only a company approved mask. A mask is a mask. It doesn't matter what is on a mask as long as a person is wearing it to protect others. Your CEO has stated that BLACK LIVES MATTER. Don't go back on what he says. I for one will NOT be visiting your establishment until this matter is resolved or even longer. Stand up for what is right! RACISM IS OVER!

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Martha M. - 12 d 5 h ago

That was the cafe on Forest Drive at Riva Center

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Martha M. - 12 d 6 h ago


Rude counter person yelled at a very blonde white mother whose mask needed adjusting. Woman making her burrito somehow damaged it in the process and ignored the woman's numerous requests to remake it. The counter lady jumped in again against the patron! It was shocking and looked like your employees wanted to mistreat a white lady. Very bad look for you.

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Shirley Kacian - 13 d 4 h ago


On June 19, 2020, we picked up 2 dozen Asiago bagels at the Pensacola store. We have been loyal customers for over 25 years. This is the first time we were disappointed. The bagels were over baked and stale. You lost a customer.

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Anonymous - 13 d 6 h ago


Well thank tou Panera for TERMINATING??!! ME as i have been patiently waiting to be called back for work durring the Pandemic.

I only knew i was no longer employed by a cobra form. You couldnt even text or call me? How insulting. And now the location is hiring after you let 10 of us go. Classless.

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Anonymous - 16 d 10 h ago

Your general manager Raquel Montgomery Jacksonville Florida is excellent I retired to Florida after owning a business in Illinois are we still in business that hire her she's absolutely great

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Anon - 17 d 4 h ago


Though I'm not an employee, I think it's to be mentioned how terrible you treat your employees, specifically managers. You think it's fair to pay your general managers less than 40,000 (works 60 hours, divided by 39,000) Thats barley legal!!!!!!! Then, you want to take away manager bonuses because of the "pandemic" even though you've stayed open.... even though you don't even pay them enough!! This is how you treat your managers that have ran your store during a flipping pandemic???? Shame on you! I can't wait to blast this story on my highly viewed and followed platform. Trash and greedy company.

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Jess - 19 d 4 h ago


Yo give me a refund or gift card I spent $10 on a sandwich and it didn't have half the ingredients and mac n cheese was cold

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Stephen Miltich - 24 d ago

Stephen Miltich.

We truly enjoy Panera food products. Unfortunately, we just learned that you have contributed significantly to Donald Trump's GOP. We will no longer patronize a business that supports a political entity whose selected leader expresses wanton racism and bigotry. Goodbye Panera.

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Panera Bread - 24 d 2 h ago

Good riddance, Steven.

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Sheryl - 26 d 5 h ago


Had an awesome BLT there! My Husband's Frontega sandwich was great! He loved it. Drive up customer service was wonderful.

Thank you Panera!

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FEESY - 26 d 6 h ago


Ordered a turkey sandwich and a half salad.there was so little meat you could not taste it, I had to open the sandwich to see if there was any meat on it. at an inflated charge of 15.00 ...WILL NEVER HAPPEN AGAIN..

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Sydney S. Lillick - 27 d 4 h ago

I also have made my last purchase from Panera Bread because of your support of donald j trump. It is truly unconscionable that you could possible financially support this racist, xenophobic, homophobic disgrace to the office of President of the United States.

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Dianne in Ohio - 28 d ago

I made my last purchase at Panera today. Because of your support of Donald Trump's re-election, you have lost me as a customer.

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Maxine from Canada - 28 d 9 h ago

Never buying anything from you ever again. Donating to Trump's reelection campaign. What are you thinking?!?

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