Information, reviews and public commentary for US companies

 

Panera Bread

Rating
1.106522
Web
www.panera.com
Address
6710 Clayton Road
Richmond Heights, MO
63117
Phone
(314) 633-7100
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Linda C Randazzo - 4 h 19 m ago

Panera bread oldmar fl location, i just pd 4.25 for a half of gilled cheese. It was disgusting. It was thrown together, bread was like rubber from being microwaved. And i had to search for the cheese!! That is why

these owners are living in mansions. At the customers expense!!!!

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Concerned customer - 7 h 22 m ago

2

The lady 3-4 times I have been to the Panera on Arsenal street in Watertown mass, the staff is extremely unprofessional. From full-fledged screaming matches to blaming errors in orders on me, the customer, right in front of me. There is a negative attitude every single time I go. I frequent Panera and love the food, but the staff here is very inappropriate

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Brian Franco - 8 h 32 m ago

0

I can't believe how far Panera bread has fallen, there once was a day when my wife and I could walk into a store and leave satisfied. Last nights visit did it for me...... I have far too many options to spend my money on a meal. Over my last 10 visits, my order was correct only twice. I have yet to find a table or booth that is clean, the servers no longer deliver my food and I have to be the one to dispose of my trash and return my dirty dishes. The portions continue to get smaller and the prices continue to rise. Very frustrating and a very bad business model for a once enjoyable stop... Just needed to vent. I'm done.

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Anonymous - 1 d ago

Went to the drive through at 7:43 and an employee has their car backed into the drive through so no one can enter to order. I don't think this is something that the corporate office would like to know about.

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Tom - 1 d 7 h ago

3

Whose bright idea was it to mess with the mix and the shape of the scones. I just bought a cinnamon scone and it tastes like a Bisquick mix. Whoever thought of this or to be fired

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Barbara Boehringer Boehringer Gallery International - 1 d 8 h ago

To Whom It May Concern:

Last week, Wednesday, December 5, 2018, I visited with a friend your restaurant on US 1 In Stuart, Florida.

I was shocked at how dirty the entire restaurant area was, especially the floor. A gentleman at a table beside ours had to wipe off his chair.

My friend ordered an additional cappuccino and instead received a chicken soup!!! Supposedly the cashier did not understand the order. It took forever to receive the actual order.

The place was not even packed with clients.

I complained and got a callback, from either a Jennifer or Jessica. I could not answer right away, but called back and talked to a Michelle.

When asking her who the manager was and that I would like to speak to him/her, she answered me that there were 4 managers in that store.

She really did not apologize but asked me if I wanted a voucher.

I would like to let you know that it is not about complaining and getting a voucher, it's about complaining about the cleanliness of your restaurants. I always visit Paneras, in Brunswick, GA, where I live, in Jupiter, Palm City, Jensen Beach, Florida, and this specific Panera's in Stuart when I travel, but I never had a worse experience.

This is not good for the reputation of Panera's.

I feel you need to know at the headquarters.

Thank you.

Sincerely,

Barbara Boehringer

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Theworsemistakeever - 2 d ago

They suck all the way around the board I've neevr worked for a company as worse as this They would risk spending more money on hiring outside people instead of people that have been there that are more qualified for the position I mean you have people training for Assistant Managers an know nothing why do employees have to train Manger's They hire children that really don't care about their jobs After this I will never ever work for any company who does not vaule he little guys who work and every day to make sure that there stores are up an running making them big bucks

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Mindy Harris - 2 d 7 h ago

3

We were in Florida recently and fell in love with the cinnamon buns. When we got back home to Atlanta we were so upset to hear that those delicious buns were not available in georgia!!! WHY ????? When will they be available here???

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DrKim - 2 d 8 h ago

3

It depends on the Panera! If you go to the Grossmont La Mesa one... the coffee will be out, they will ALWAYS mess up your order, and they will never "make it right." If you go to the newly opened Santee one, you will be greeted by name, the coffee will be ready or they'll help you out, and if they do something wrong, they will slip a free cookie in your bag. I love Panera's ordering system... but they need to implement a QSC system for all stores so you know what you're getting (seriously, the food changes in size and quality every day).

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Jennifer McGrath - 2 d 10 h ago

0

The Panera in North Quincy, MA is staffed with incapable managers and workers who have no clue about treating customers with respect. Every time I have gone to this location my order has been pretty .uch wrong!! Even a simple sliced and toasted bagel comes out burnt and sliced w/1 really thin bottom and wicked chunky top.....when you complain they treat you like you are trying to get over on them and have never once even said "Sorry for the mix up"

I try to avoid this Panera but sometimes I am in the area and need to stop someplace....oh and it has taken anywhere from 10 to 23 minutes for a bagel only order with their new system.

I am frustrated bc the difference in location is unbelievble!!! The one in South Bay Plaza is so awesome....staff is friendly, helpful and treats customers w/,respect always.

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Steven L Borders - 2 d 20 h ago

I recently purchased a bottle of your balsamic vinaigrette dressing thinking I was making a healthy choice to discover it's full of sugar. Your dressing should be called diabetes in a bottle.. if I hadn't used part of it I would've returned it. I'm throwing out my salad I used it on and the remainder of the bottle!!!

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Mac dra - 3 d ago

0

You guys RIP people off. Food sucks. Fuck you panara. You guys are probably rich white owners who touch little boys. Just go ahead and die now.

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Jazzyjohn - 4 d 3 h ago

0

I am very disappointed with one of the Panera Bread locations on 19506 Katy Freeway in Houston, Texas. They were out of all bagels at 5pm. So sad. Perhaps I should have visited Einstein Bros. Bagels. They are always freshly stocked with bagels. Shame on you Panera!

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MARY ANN OCONNELL - 4 d 5 h ago

0

This is the last time we will ever order from Panera Bread , 5 White Street, Cambridge Ma received order but was missing the salad , had to call them and caught driver before they left ( delivered at 2:40 pm ) was told had to wait until the 4 o'clock driver came and delivered at 4:40. This not the first time had problems at this location. I have worked in the restaurant field never would have charged customer after company made this mistake.

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Dani - 4 d 14 h ago

0

I went to the Panera Bread located at 3186 Northlake Blvd, Palm Beach Gardens, FL 33403 and i ordered a Chicken Avocado Melt and to my surprise when my 5 year old nephew bit into the sandwich he spit it out immediately. So i took a look to see why he did that, and well the chicken was not cooked fully and it was hard and near red indicating it was still raw. I know how bad it is to eat undercooked chicken so i immediately went back to the store and they basically made it seam like it was not a big deal. I will be contacting corporate on Monday for sure because this is ridiculous and would have caused food poisoning if my nephew had eaten the sandwich.

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Ernie - 5 d 5 h ago

2

Ernie, I and my wife patronize 5 of your establishments in my NY area, (Rt. 9 Fishkill, Rt. 9 Poughkeepsie, Dutchess Turnpike & Kingston, NY around 4 to 5x a week.

I've noticed your pricing is out of site, your going to lose my wife and myself as regulars because of your over pricing. Now you charge for an apple, a bag of potato chips, when in the past it was part of the order. Now an Italian sandwich (whole) is

$ 9.99 .????

The utensils are not cleaned properly, tables are not cleaned and seating area is dirty from customers and their children putting their dirty shoes on the seating area.

This is a corporate and managerial problem. I feel that corporate is getting greedy, that will only last so long and customers will find another place to sit and eat.

I'd like to hear your opinion

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Summer - 5 d 10 h ago

0

Panera Bread does not monitor customer experience. The service is horrible no accountability to the behavior. Tried to call corporate office to complain. She took notes done however she did not ask for location or my info to follow up. I will do my best to get word out how horrible the service is on yelp and any reviews sources I can find to help other customers not to experience such horrible service.

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Lynn - 6 d 6 h ago

0

I am disgusted with the service I received in Elyria Ohio at Panera. Jasmine was very rude. She didn't smile once and she didn't apologize for me having to wait 20 minutes for half a sandwich and a Mac n cheese. She instead threw my food at me basically and that was it. She didn't give me a straw for my drink and she didn't give me a spoon for my Mac n cheese. I was the only person in the drive through yet had to wait that long. I'm disgusted to say the least. I called the manager and she didn't seem too concerned or like she cared. She should take pride in having good staff but the staff there is absolutely horrendous.

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Julie - 12 d 10 h ago

0

I want to know why there is not a 99 cent dessert anymore? Besides the cookie. That is the biggest reason I come to Panera is so I can treat myself to a cheap dessert. Well imagine my surprise.............not only is the 99 cent dessert gone but so is my much loved BROWNIE.......tried your replacement and it was awful. I am so disappointed in this decision. Guess I will be finding somewhere else to eat lunch now. Hope the change is worth it. I know I am not the only customer who is disappointed, all my friends have been complaining! Bring back our 99 cent dessert, not worth it to lose customers over.

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Reena - 7 d 9 h ago

Maybe you should take your cheap ass to Dunkin Donuts and grab 20 munchkin for 99 cents

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Rose - 7 d 10 h ago

0

I want someone to contact me.I went to Panera again and had the same experience a small piece of bread with hardly anything in it.I was told to get in touch with corporate.Its ridiculous how you have lowered your standards.My sandwich had a teaspoon if that of tuna salad and I didn't get a pickle or any chips apple or bread .The sandwich is maybe 3 inches if that.I hope you know there is a lot of competition out there.I believe in quality over quantity but at Panera you get neither.

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Anonymous - 7 d 16 h ago

5

I eat breakfast everyday at the Panera Bread inside Fla.Hospital. it is a great blessing to start my day in the restaurant. All the staff is World Class. One shines like a bright star. Her name is Rose. Always a big smile, always looking out to make sure everything is right with my order.

Thank you Rose

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Anonymous - 8 d 5 h ago

Sarasota midtown store stay away

Went in 1 register working 2 managers standing there talking not helping customers

Cashier did not say hello or thank you

You need to look at those who are representing your store -not in a good way. Talked with the manager and all she said was sorry

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Kathy C. - 9 d ago

1

I went to the Panera Bread at 14826 N Pima Rd., Scottsdale. AZ 85260, this past week with my granddaughter. We ordered a drink and soup along with a pastry only to find out that my bill came to

$30.27. I asked the worker why so expensive and she stated to me that Panera no longer has the pastry

with a drink for $1.00 more. The price on the scones were outrageously priced and not even that good.

I will no longer come and eat at Panera Bread with friends and family. Your soups are not homemade like

Wildflower Bread Co., and are very salty as they come in from your soup source. Pastries are also over-

priced.

Unhappy customer no longer

Kathy C.

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Meghan - 10 d ago

I got a sandwich from your vestal NY location before work like I do many nights. I took a bite a large dead stink bug fell out of it. Totally disgusted!

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