Regarding cranberry twp, pa Panera store: The weekends are especially ridiculous, I just walked out,one employee running the show, customers to the door, fithy tables, you need to clean your own table,no product, no coffee and loud obnoxious music. For a thriving area, it really is run badly.
Concered customer who has been visiting store for years.
Panera Bread is under new management (hints reason for many changes). They moved in and got rid of the best pastry they had, that is my oppinion, was my favorite, the "Cobblestone Pastry". Please bring the Cobblestone Pastry.
Where is your NEW salad dressing. You have run out in all the store.
I love your salad but, I like a lot of dressing so I keep a bottle at home.
I have to get carry out because my Husband is too sick to go there.
How long before you get to dressing in the store?
I have been a regular at Panera Bread for years , primarily in Hummelstown, PA where I live, but we look for Paneras when we travel. Lately at Hummelstown, I was told that black bean soup is off the menu until spring (one rep said) or summer (a different rep). I always order black bean because it is nutritious and low cal. Other than garden vegetable I'm not particularly fond of any of soups so I'v been going to Izaaks. I hope black bean comes back soon, I'd rather go to Paneras.
I agree with the last post about the ants at your canyon center Panera in West Boynton Beach. I also would like to know why there is never coffee, especially decaf when I visit any Panera. Why must we wait for a new container to be brewed. This should be seem less. I don't know of any other place ( your competitors) where that happens. My patients has run out. You just lost another loyal customer. What bozo's run this organization anyway. Get in touch with reality. Have a great day! Oh, I can't rate you because there is no zero.
I have gone to 2 panera locations to have found ants on the counter where you get your tea bag, coffee, sugar, and cup lids. I went again after not being there for a long time to find same issue. If ants are on that counter who knows if ants are where the bake goods/food preparation area. Fix this issue!
1600 N Federal Hwy
Boca Raton, FL 33432
222 Yamato Rd.
Boca Raton, FL 33431
WE LUV PANERA BREAD! but the location in Miami, FL 12300 Biscayne Blvd, has a homeless guy living in the restaurant. he's there at opening 6am, leaves his bags & personal items in the booth, next to an outlet, they let him bathe in the bathrooms and take out trash at closing. he leaves his items in the SAME spot/booth EVERYDAY / ALL DAY, while he leaves to grocery store, returns and puts his grocery foods in the microwave. he hides behind the standing signs, as you walk in the restaurant. he makes "under the table" dealings with friends as if it's his office; you will watch subtle transactions. he goes out to front tables and sit there and smoke FOR HOURS as if it's his personal balcony or porch. he hates if anyone sits in "HIS" area. he has bad body odor and sleeps out back. they dont employ him or pay him. he turns down the outside table umbrellas at closing at takes out the trash & trash cans... returns EACH morning to grab his spot. they dont pay him. he's been living there for several YEARS. patrons complain all the time. panera gets FREE work... are there are labor laws? this is unsanitary!
Are you kidding?
I have eaten many times at the Panera's on University Ave in Fort worth. It is meticulous and efficient.
Then we came through Cedar Hill, Tx. And stopped at Panera's at the address 416 E. Pleasant Run Suite 100,
I was shocked after we ordered. The front entrance is pretty clean but as we walked back to find a table, all of themwere diry. There was . food on the floor everywhere and the bathroom was dirty. I did mention this to the mgr, Bati. (a woman). I saw no improvement at all in the cleanliness or dirty tables. I won't revisit this store again at this address.
I received very cool temperature coffee in the drive=thru for the 2nd time this month. The quality of this store in Kirkwood has gone done.
It's sad when you get home from a pick up order to find both soups half full. Then the manager Adriana (Polaris location) doesn't honor the company's discount for OSU employees but other managers honor it. Disappointed Rena
How surprised I was to see a tip option on the payment pad at the STL Galleria . Let's see..1. I crane my neck to read menu above, 2. Get my own drink, 3. Find a table..myself, 4. Pick up my order, 5. Bus my table. Why would I tip when I did much of the work? NOT a relaxing dining ecperience...and EXPENSIVE too.
I usually received a free pastry for my birthday, very disappointed when I got a cup of coffee instead.
I am puzzled as to why your stores would put sesame babels in the same basket as everything babels. I was at two beavercreek Ohio locations this afternoon and found this problem at both locations. I personally cant stand everything babels. Panera is the only place I can find good sesame babels and significantly disapointed to find them mixed. This is not a good policy. Please reconsider this action.
Very disappointed in rewards program. I am (was) a loyal customer. I am often in line behind people getting worthwhile rewards. My usual reward is a dollar off a beverage or a free bagel. Not feeling like a valued customer!
Does anyone at this company read the reviews ???? If they did, they wouldn't leave the horrible stuff out there for everyone to read. Either poor management from the top down, stupidity, or you you just don't care about you business or customers.
Last night was a bad experience with waiting for 25 minutes for a stinking bowl of soup that I assume had to be poured into a to go bowl !!!! Unbelievably lousy service from this new location in Des Moines near Airport. If you are in a hurry better bring a sleeping bag !!!
Visited new Des Moines location 7:00 pm last night on Fluer Drive near Airport.
The order taker at register was not familiar with menu at all, lack of training. When I paid for my two half sandwiches with a fifty, it slowed down the whole process to a stop. And then she rang it up incorrectly, and shorted me the change back, because she didn't know how to count back change, training ?!?
Then I waited.............for 30 minutes for my items, for takeout.....glad I didn't do the drive through, might have run out of gas, or passed on from exhaust fumes, from the long line. Summary: Team not cohesive, too many people talking and not working. Sloppy food product, lousy service , disappointed
The Panera location in Astoria NY. On 2 separate occasions this location which is advertised at closing at 10pm, closed at 9:35pm and 9:20pm. The latest was on 1/7/17 @ 9:20pm. Customers were sitting inside so I knocked on the door and then demanded to speak to a manager, the rep spoke to the manager who was COMPLETELY aware of the closing said"OK let him in" . The first time they told me they ran out of food at 9:35pm. Please address this problem ASAP.
I would rather go to Soupy's in Louisville than Panerra. They always get my order right. I ask for chips and I get bread at Panera
On Monday, January 2, 2017, my granddaughter and I stopped at the Waterworks Mall in Pittsburgh, PA for lunch. After lunch we went to the bakery section to make additional purchases. Not only did we have to wait 5 minutes but there was no one behind the counter. When I said HELLO, an employee answered that she would help us as soon as she was done changing the coffee machines....we waited an additional 5 minutes and she came over and in a rude tone, asked us what we wanted. The employees name was Ash...that is what was on her name at. She proceeded to fill our order and handed our purchases over to us without even saying thank you. Just handed to us and walked away. I have never been treated so rudely in my life. I am at this Panera store several times a month and have always been treated with courtesy and friendliness. I was very disappointed with the service.
My 7 year old daughter and I came to Panera Bread this evening, 1/4/17 to have dinner and to complete her homework assignments as we sometimes do. Tonight the food and serve was just as good as usual! However, our utensils were ALL dirty. The spoons and knives all had dried food that was caked on and pertruded from the utensils making it feel as though they had spikes on the handles! It was most disgusting which mage me wonder if the server pulled the utensils from the used dishes bin near the trash! I've NEVER experienced this before at Panera so I'm not sure what to make of this unfortunate situation.
Table #16 Wednesday evening in Watchung, NJ