Information, reviews and public commentary for US companies

 

Panera Bread

Rating
1.141829
Web
www.panera.com
Address
6710 Clayton Road
Richmond Heights, MO
63117
Phone
(314) 633-7100
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Amber Hoffeditz - 2 d 14 h ago

I applied for an overnight Baker a week ago and spoke to the manager at the store near me I applied for the position at. And haven't heard back since he said he had to contact the regional office who deals with applications and I really would like a response soon I'm in need of a job asap.

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Debra S (flbunny6@aol.com) - 5 d 18 h ago

Been trying to get ahold of someone to help me! Panera customer service is horrible! My Panera app had me update my profile when I did the gift card attached was gone it had over $40 left on it. Been trying to get help with this for days! Would love to hear back from someone!

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Sherriesweetwoman43@gmail.com - 5 d 18 h ago

5

Panera is my favorite restaurant . It has the kind of lunches , I love . Delicious home made soups, healthy salads to die for, and sandwiches out of the ordinary .They are home-made , also . It is a coffee and tea treat , too. Green tea is heathy with honey . If you aren't too fat , you can try their home-made pastries. Sherrie Moore , London, KY.

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Julia R. - 6 d ago

0

Panera bread, runs out of bagels before 8:00am, and they don't make more.

If demand is so high, supply more. Its simple. Our group wont go back.

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Pam sharp - 8 d 15 h ago

0

I am so upset. We came here Jan 19 at 3:00 for my daughters birthday. The service was terrible. My daughters soup bowl was only half full my avacado melt was cold. My daughter had ordered a bagel with soup and it did t cone the manager brought onecto us and she said not toasted and he said this is not yours. Will then go get mine so I can dip in soup he left never came back

The #94 was still on table. So birthday dinner ruined service so bad and food I'll never come back I'm so upset. I never complain but this is if. I charged meal and said no receipt so I can't give you that but it's the one on 164th in Vancouver

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Donna Reid - 11 d 23 h ago

Just read online that all of April is National Grilled Cheese Month!!!! Maybe you could do some interesting pairings! Love your grilled cheese and tomato soup! Thanks!

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Vicki James - 11 d 11 h ago

1

My friend and I were in Quincy I'll in Panera for lunch. Lunch was fine until we split a cookie. When my friend bit into the cookie she looked at me with a frightened look as she spit out a crown tooth not hers. She was sick. After running down the manager he gave us our lunch. We were so horrified we did not think to take a picture. I don't think our lunch was worth the terror. We should have been compensated much more.

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Leviathan - 11 d 19 h ago

0

Michigan City Indiana Panera is by far the WORST.

The Management needs major improvement and replaced with service minded individuals.They exude negativity and are not friendly at all.

We have eaten at many locations, Plainfield Indiana, Indy ,Mishawaka, Valpo, just to name a few, they all put out really good food and portions. Michigan City isn't even using the actual called out ingredients for salad mix . This location needs major improvements. Been going their for years. Good staff years ago. What Happened????

This location gets 0 stars. Come on corporate. Vet your employees. Get some people that are service minded. People want a good experience when they are spending their hard earned money.

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Anonymous - 11 d 19 h ago

I totally agree.They are not happy people.Needs better managers.

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Anonymous - 12 d 17 h ago

0

I have been loyal to many Panera locations as I travel in sales and have enjoyed many. But I am finding a real problem with several locations with ordering, preparing, and now quality. Last week I walked into Fremont CA location and people were getting in line to get money back as they had been waiting 30,45 minutes for food. This was after a lunch rush 130pm. I walked out. Today same problem. I just read that I had this problem a year ago. Sorry but I will not return to this place. I actually visited a different Panera location in Fremont that sent me an apology email as I had to wait 45 minutes after placing my order. I did go back. But it seems no one at Corporate cares. (hidden) (hidden)

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Justin mathew - 14 d 10 h ago

1

I was double charged due to some technical error with the computer. I reported to corporate headquarters customer service. I was told in 10 days I will be refunded, I called 3 times to follow up, it been past two weeks and I have not gotten my refund. This is extremely poor customer service. It is so much waste of my time and I am not getting timely refund from them. I not only should be refunded, they should provide a free meal for wasting my time. Not happy with overall handling of my case.

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Brenda Campbell - 16 d ago

0

Our family is extremely disappointed and will never visit Panera again! My father passed away sadly. My husband is AT Panera now trying to place an order for him to pickup tomorrow morning. 36 bagels and lots of cream cheese. He is there trying to pay CASH for the order. They no longer accept CASH!! WTF! I've never ever heard of ANY business not accepting CASH! We are done with Panera! From now on it's Big Apple Bagels!

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Linda McGovern - 36 d 19 h ago

3

For the last 2 weeks I have gone to the Wentzville breadco just to get a cranberry orange muffin. Both times were appropriately 11am and both times they were out of the muffins and offered either pumpkin or blueberry as a substitute. Isn't it just common sense that if you consistently sell out of one item, to make more to accommodate orders? I must say that with the new McAlisters in Wentzville, I believe Breadco's trump card is their pastries and breads. Please look at the numbers... items that sell out early are popular!!

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Employee - 16 d 28 s ago

We have bakers who make our bake goods. They make however many they are told. More often than not it's not the managers making that decision.

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Anonymous - 18 d 25 s ago

Why is Panera's always out of bagels to purchase by late morning/late morning!!!!

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Employee - 16 d ago

If you are ordering on Tuesday, crazy bagel Tuesday, as we like to call it. Most if not all Paneras have a discount on bagel packs on Tuesday. At my location, we are usually sold out by 11 am

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Cheryl - 18 d 15 h ago

Panera is going downhill, especially the location in Irvine, CA. The food is mediocre at best, the floors dirty, and no information for how to contact a franchise owner or corporate. After more years than I can count, today my loyalty number wasn't valid. Really? It was two days ago. It was last week. And what was unbelievable is how no one at the restaurant cared to look into it. Last time here.

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LaShonda Jackson - 19 d 18 h ago

5

Today is a SAD DAY! Albany GA Panera Bread is no longer serving chicken and wild rice soup! My co-workers and I patiently waited on Tues, Thurs, and Saturdays to get our bowl of soup which we loved so much! When I was told that we we could no longer get it I was devastated! After all that is going on in the world there were a few things that I could look forward too and that soup was one of them! I am going to start a petition to bring it back! Remember my name!!

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Cathasnine - 20 d 17 h ago

The location at the UTA campus in Arlington, Texas used to have great service and food. I order from there about once a week. In the past 2 months, they make the dishes incorrectly (I eat at 3 different Panera locations every week) and are continuously out of stock of items. They told me that it was because they are a low volume store and said that's why they don't have the same menu items as some of the other Panera stores (the items are not shown as "not in stock" on the website always). I have tried to call this location on 2 occasions when something went wrong with my order and no one EVER answers the phone here. Perhaps if they did they might not be a low volume location.

Last week I ordered for delivery. After an hour I called the store. No answer. I finally got in my car and went to the store. When I got there, it took a few minutes to find anyone because there was no one at either counter. When I finally got my order (it wasn't ready even though it had been an hour) I went home with it and the salad had the wrong ingredients!

I used to order from this store EVERY Saturday. But their service really has gone seriously downhill.

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Beanie 4 - 20 d 19 h ago

1

Today I was told you will no longer carry baked potato soup you used to carry if often but lately it is never on the menu when the on-line information says it should be. You also no longer carry black bean soup. And, the replacement for the original vegetarian vegetable soup with pesto is awful. Unfortunately, a great place to eat has turned into a place at least 3 of us will no longer visit. What has happened to the great place we used to enjoy visiting???

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Allison Lee - 22 d 19 h ago

1

My family is usually a big fan of Panera but we had a bad experience and would like a refund. My daughter went to the location at beltline and Preston in dallas last night. They were out of Mac and cheese and bread. She subbed in other things and then when she got home the food was quality was so bad that it was inedible.

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SONIA - 23 d ago

I have gone to Panera bread twice in a month. This was my favorite place to go when I go out. Recently on 1/4/2020 I went to buy Danish none were available an there was no coffee. The hot bin for coffee were empty. One of the employees went to the back to fill my cup. When she gave it to me it was more cold then hot. This incident occurred around 7:45 am. Ridiculous NO coffee. I am writing this comment so you can look into what is happening at the store located on Goldstar Blvd in Worcester. MA

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Anonymous - 24 d 18 h ago

Burlington NC Huffman Mill Rd. WORST EVER!!! They got much lunch order wrong. Gave croutons (gluten allergy) on my salad and NO SALAD DRESSING!!! So I call and speak with a mgr. she says they can remake it. I'm back at work by the way, I said "I'm not sure how many lunch breaks you get but I get one!!! I can't come back!!!" I tell her I have a gluten allergy and say "I can't eat this food, so I guess I'm not eating today!" THEY DELIVER!!!! Could have brought me a replacement and I deserve a replacement!!! Sheesh

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Wendy - 26 d ago

0

I purchased two $50 gift cards as Christmas gifts. Panera was running a promotional $10 card with a $50 card. At the time of my purchase the clerk said they ran out of the $10 card but took my name and address and said they'd mail me a card as soon as they came in. Never received the card and the manager said corporate said the promotional cards will not be sent. Never eating there again.

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tammy Hayes - 26 d 19 h ago

I have been purchasing Cranberry Walnut Bagels for many years at the Anderson SC location. Today I was told the Cranberry Walnut Bagel was being discontinued by corporate. This is a popular bagel and discontinuing this will be a big mistake. I will no longer visit this organization due to corporates decision.

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