Information, reviews and public commentary for US companies

 

Public Storage

Rating
0.454545
Web
http://www.publicstorage.com
Address
701 Western Ave.
Glendale, CA
91201
Contact
Ronald L. Havner, Jr.
Role
Chairman, President and CEO
Phone
(818) 244-8080
Fax
(818) 553-2388
Twitter IDs
@PublicStorage
General profile image

Tosh - 7 d ago

1

I have been renting from PS for a few years and my lock has come up missing on several occasions. All they tell me is some accessed the property and popped locks off the storage. I think the should replace our locks. This has happens 5 times. I'm so pissed. This is no right

General profile image

Jc - 1 d 15 h ago

Is any of your stuff every missing? Sounds like the company is taking them off so you'll spend money on another shitty lock

General profile image

catherine - 2 d 9 h ago

My daughter is bi polar. she stole everything I owned after she begged me to move in with her to help her and my 11 yr old grandson. I fled the house out of fear of being physically harmed. She put everything in Public storage. I left with only the clothes on my back. It took me over a year to try and get my life back in order. The police went to her house four times standby so that I could retrieve my things.Four times I rented a U-Haul and four times she refused to answer the door. Now she hasn't paid the storage for three months.All of my belongings are being auctioned off.I have the money to pay the storage but if I pay it off, my daughters name is on the storage and she can go in there and move all of my things out.Public storage will do nothing to help me.I can't afford a lawyer. my son passed away last year. In that storage is a mothers ring he bought when he was 17. He was 34 yrs. old when he passed. If Ronald L.Havner could help me it would be a blessing. My name is Catherine (hidden). Please help me!

General profile image

J.N - 6 d ago

0

Public Storage is all lovely until you have questions concerning their mistakes and then no one wants to help. They're sarcastic as ever, don't truly care to help and doesn't care to keep customers coming back!

General profile image

BHS - 2 d 20 h ago

0

Isn't that the truth. They just care about taking your money every month.

General profile image

Anonymous - 10 d 24 h ago

0

The women in the front office at the lauderhill Florida location are liars and cheats. They didnt tell me the entire truth when I moved in i was given wrong information about payments and prices and dates my unit costs more every month than the website said and now their charging me an extra 100 dollars because i was late $10 dollars!!!??? After i was told it could be paid with the next months rent. Then i was told the information i was given at move in was wrong and too bad pay the extra charges or go to auction. From what i have experienced and read in these reviews its not uncommon for employees of public storage to be liars and racist too and formpeple to be cheated out of their money so they dont lose their things in storage. It seems to me NOONE should rent from public storage youll be treated very badly and they will steal your money too. BE WARE there are better places out there

General profile image

Lost the most important thing in my life - 5 d ago

0

My 5 br unit was sold after telling me that they accept Partial payment I paid $230 on Sunday and on Tuesday they sold my unit For $10.00 their was only one person there I thought at a public auction the public knows about it , I feel like they are Are scamming people and taking people items for themselves because there's no way in the world should be action and there's only one person there with a big unit as big as the one I had and no one I'll bet it this person for $10 it just doesn't sound right so I have found an attorney and I'm going to sue this place because I'm posting and talking to other people I find it this is happened to them as well so it's time for us to get together and stop Public Storage from taken from the public lying to us raising our price my rent every month as they choose

General profile image

BHS - 2 d 20 h ago

0

That is where I have my storage unit. They are the worst and are inept, and they are liars. I hate this location, and I hate Public Storage.

General profile image

BHS - 2 d 20 h ago

0

Very unhappy! I tried to access my storage locker, only to find that the cylinder-type lock, THAT THAY SOLD TO ME FOR AN EXHORBITANT AMOUNT OF MONEY, got stuck and rusted in the hole where the lock is supposed to be. Even after the manager on the property made a mediocre attempt, at best, to remove it, they were unsuccessful. I was advised that I would have to sign a request for lock cut release, in order to gain access to my storage unit. I was told, by customer service that I can go to a location closed to me so that I didn't need to do the time consuming drive to where the unit was to fill out the paperwork, and that the paperwork would be faxed to where my unit is, and the lock would be cut. That was back in November 2017. I went there today with a new lock in hand that I purchased at the location closer to me, only to be told that they never received my original document via the fax like I was promised, and that I would have to fill out a new request. I drove for an hour each way, only to have nothing but wasted time and fuel. Not only that, but I was also told that the lock I purchased at the location close to me, was not usable where my unit is, and I would have to purchase another one of their exhorbitantly priced locks.

In addition, this company raises my rent in leaps and bounds every single year, and I get NOTHING in return for the increased rent. They are a rip off company, and as soon as I get access to my storage locker, I will find somewhere else to go for storage. This company SUCKS!!!! I AM DONE WITH THESE CROOKS!!!

General profile image

R. Mac - 3 d ago

0

2/16/2018 - I agree with the customer that said they are rip off artist. I received a call from the office where m storage is located from Kiara, saying that I owed $2.20. I asked her what it was for and she told me she had no idea my name was on here report. I persuaded to get there insurance and purchase a lock from the company and offered Damp Rid when I first signed up. This was just the end of December 2017. If you are renting a unit you should be given at least 24 hours to get the locks and supplies you need after all I was not moving in that day it was after 5pm. The company should allow you to add the storage unit to your home owners or perhaps any other policy you may have for insurance.

I called the corporate office on 2/16/2018 and spoke to Renee instead of getting help I get a offer to win $500.00 by doing a survey. I also did not get my first month free by getting the unit on line. THIS COMPANY IS A BIG NICKLE AND DIME RIP OFF STICK THE ORIGINAL U-HAUL. (They are probably all full though like WDC.)

General profile image

Anonymous - 4 d 19 s ago

WARNING DON'T RENT FROM PUBLIC STORAGE THEY DON'T CARE ABOUT THE PEOPLE THAT RENT FROM THEM AND THEY WILL GO UP ON YOUR STORAGE UNIT EVERY 6 MONTHS WITHOUT NOTICE SO FIND A STORAGE PLACE THAT WON'T TAKE ADVANTAGE OF YOU

General profile image

Anonymous - 5 d ago

I was late on my unit I call them and told them that I was coming in the young girl I talk to said we take Partial payment so I went in on that Sunday and paid $230 and then I ask if I was OK she said yes I then told her I would be back on Wednesday I call to let them know I was on my way this is the older lady who is really rud and disrespectful I sold your unit yesterday so I went off and inform her of the conversation on Sunday, it was a five bed room unit with name brand shoes and clothing new never been use thing and the most important thing was my Dad if I could have just gotten that back nothing else matter. But the cold part is she said it was a Public auction but there was only one person there because she said she sold it for $10.00 if the public wa

General profile image

Upset customer - 6 d 19 h ago

0

Trying to get ahold of the corprate office is useless. This company could care less about their customers.

General profile image

T - 7 d 39 s ago

0

I rented a storage unit in miami florida. Upon moving out I informed them of my evacuation the unit. I Moved OUT By THE 31TH Of December of 2017 on Jan 6th I received a call from the storage telling me that I owe them for the month of January and as if the 7th I was getting charge a late fee. It looks like they did not closed their books on time and now I'm in collection due to their error. Don't rent from public storage again.

General profile image

Anonymous - 7 d 6 h ago

DON'T RENT FROM PUBLIC STORAGE THEY DON'T CARE ABOUT THE PEOPLE THAT RENT FROM THEM WARNING TO ALL YOU LOOKING TO STORE YOUR THINGS TAKE YOUR BUSINESS ELSEWHERE

General profile image

Anonymous - 7 d 6 h ago

Public storages is a big rip off they go up on the fee's EVERY 6MONTHS WITHOUT NOTICE when you try to call and ask why, they're very nasty to you and tell you that it's in the contract so they have every right to go up anytime the feel like it DON'T RENT FROM PUBLIC STORAGE THEY TAKE YOUR BUSINESS ELSEWHERE YOU'LL GET BETTER TREATMENT

General profile image

Steaming - 7 d 16 h ago

1

Complaining from Pearland in texas. I had a unit at 2760 Brownstone Place , Space # 5006. I moved all my items out back in Dec 2017. I am still receiving emails , one came in today (02/12/2018) that state that i still have access to the unit and my bill is up to $546.10. I DO NOT HAVE ITEMS IN YOUR STORAGE. I have tried every method to correct this problem. I have spoke repeatedly to the staff at this location,management and i have spoke with staff at the headquarters in Glendale Ca.. I don't know what to do next, i don't want this on my Credit, and i want to stay valued customer.

General profile image

Anonymous - 8 d 3 h ago

0

I have a storage at the Antioch Deer Valley Facility in California. The manager there Tina is a complete pill. I have struggled to pay my storage timely ,but i have paid them and have always been able to avoid auction. As it stands i owe for the current month and fees (late fees) from prior months. Im not behind rent but she continues to threaten me with auction. Call corporate u get the run around. Like i just dont get it. Struggles or not im actually one of the few customers that pay and u threaten me....i see how many auctions u guys do and it doesnt pay off what is owed...so why not work with the customer? Especially those that in the midst of struggle shows up to pay 1000 at a time to prove the desire to pay. Times are tough...

General profile image

Roosevelt H - 8 d 16 h ago

5

Dear Mr. Ronald L. Havner, Jr., my name is Mr. Roosevelt Harrison. The Director of public storage Human Resources here at the 700 Fairview N, Seattle,WA location really out did themselves when the hiring team hired Pam she is an African American woman agent there at that location. Let me tell you, when I first walked through the doors there were three women busying themselves at the front counter. However, what set Pam apart from the others was, as she lifted her eyes from the computer screen as she was typing she quickly stopped and greeted me and announced to her peers I will help the gentleman. My senses told me with this one (Pam) this will be a easy enrollment into a good relationship with Public Storage and indeed it was. She stood up and introduced herself and shook my hand, I appreciated the constant eye contact. She offered me take a seat and with a warm welcoming smile Pam said, "thank you" Mr. Harrison for choosing Public Storage for all of your storage needs. Pam completed the fields in no time flat and while at the same she offered a few accessories boxes of various types and sizes and also sold me something that would eliminate the moisture in my unit D153 from causing damage to my property. You know Ronald, I had to get that item! And will be purchasing more as needed. When finished at the front counter area Pam gave me a tour of the facility describing all of the bells and whistles which she knew would be helpful to me. Yessir, a "diversely competent capable professional" Pam has a very rare quality of work ethics and hard to find, such and a treasure for all time if one can keep her. If at all is possible Ronald, would you please place a copy of this Review into Pams Human Resources professional hiring file, so that the director will see to it that she (Pam) gets to know that this review about how she makes Public Storage's image in my mind and thoughts the "#1 Storage Facility" to use always.

General profile image

John - 9 d ago

5

I rented a unit in Maple Grove Minnesota. The staff was very professional and helpful. They explained the rates and rules. They were very courteous when I came to pay my bill.

General profile image

Anonymous - 10 d 1 h ago

Cheryl Stubbs

I rented a unit at public storage it hasn't been a a good 6 months and they have already went up $25 dollars without notice called to ask why they told me to pay or move out it's not going to change and they have the right to go up as much as they see fit as often as the want next time read the policy so just a WARNING

DON'T RENT FROM PUBLIC STORAGE THEY DON'TCARE ABOUT THE PEOPLE THAT RENT FROM THEM

General profile image

Anonymous - 10 d ago

This company will rip you off the over charge you they go up $25 EVERY 6MONTHS without notice the customer service people are nasty the corporate office is no better Don't spend your money with them they won't appreciate you at all PUBLIC STORAGE HAS A VERY HIGH TURN OVER BECAUSE THEY TREAT THE PEOPLE THAT RENT FROM THEM WITH DISRESPECT AND HAVE NO REGARDS FOR YOU IF YOU'RE ON A FIXED INCOME

General profile image

BRIAN SWEED - 10 d 19 h ago

0

SEXUALLY HARASSMENT A VERY UNPROFESSIONAL

General profile image

AS - 11 d 2 h ago

1

The Public location you have on 2610 Yonkers Rd. in Raleigh, NC is probably the worst storage place as far as customer service I have ever encountered. First off, the FALSE ADVERTISEMENT should have been my first red flag. One employee stated the unit had a special for one month free then when I go to do my contract she states that it was 1 dollar although I ended up swiping my card for fees and that fee and such which certainly did not value up to one dollar. I questioned why I had to pay and she mentioned paying the lock fee and insurance and admin fees, which should be included in advertisement because I left there paying like 60 dollars. Not to mention not even a month later I was told that I owed 214 and had not even been in the unit over 30 days! If the first month was free then no a dollar, and I swiped my card for admin fees and insurance what was the 200 some odd dollars for not even a month later? Also, I paid a day late and was told I had a 60 dollar late fee and my things were being put up for auction and that I had to also pay a lien fee!! For being one day late?!?! After arguing with the rude store manager and staff who were all very disrespectful beyond what I have ever witnessed, they charged me again for the second month then when I told them I would have movers coming in on Fri they waited for my movers to come to lock them in the premises and not allow them to leave until I paid, which mind you I had just spoke to the staff a day prior and no one made mention that my account was in default and that my code was deactivated, I also went into the unit a day prior and spoke to the manger and he didn't mention a default account and my code worked just fine! They waited for the movers to come to deactivate it until payment was received even though the lady said I had the 15th to pay it and it was only the 9th!!! After finally paying (the clerk Kaeyla Woodard cursed me and my boyfriend out btw and threatened to call the police when we were being very respectful)I was then told that she apologized for not telling me that my code was deactivated and that I was right. Oh so you curse respectful customers out first then try and apologize later when you realize you are wrong? In what establishment is that okay to verbally curse out a customer with actual curse words for trying to move out of their unit? I will just say don't be fooled by the advertisement, free this free that is a ploy to get customers because without that no one would ever use them!!! Just pay the extra money and go to Uhaul or anywhere else where you will atleast be talked to like a civil being. Kaelya if you ever get wind of this review I seriously hope you get trained on customer service or else you probably will be a clerk for the rest of your natural life. It is very sad to see someone in the field of customer service who does not know how to service let alone speak properly. Management you seriously need to do something about training your employees, the communication is lacking and so is the professionalism. Next time I will pay the extra fees and go right to U-Haul!

General profile image

Anonymous - 15 d ago

0

I have bee with public storage less than a year toda 2/5/2018 I go in to pay my bill only to find out they increased my monthly payments $25 they said they sent out a letter in Dec I never got the letter so I call the (hidden)7 number talked with Denise she basically told me to pay my bill or move out the price is not going to change and it's no one I can talk to that's going to change it I could hear her typing so I knew she was putting notes on my account but I got of the phone with her called back spoke with Chase he told me the exact same thing and said I was more than welcome to move out if I can't afford the fee.

Well I guess they don't care about people who are renting from them so I'm going to do just that I was told NO ONE FROM CORPORATE OFFICE WOULD TALK TO ME ANY WAY SO I COULD CALL THEM IF I WANT TO

SO IM GOING TO SHARE THIS ON MY FACEBOOK PAGE TWITTER ACCOUNT AND MAKE SURE EVERYONE KNOWS ABOUT PUBLIC STORAGE

NEVER AGAIN WILL I RENT FROM THEM AND TO THINK I WAS JUST ABOUT TO OPEN UP ANOTHER STORAGE UNIT FOR MY MOTHER NOT HERE SHE CANT AFFORD THEM AND THEY DONT CARE ABOUT THE PEOPLE THAT RENT FROM THEM AND THEY WILL TELL YOU THAT REALLY QUICK

General profile image

AS - 11 d ago

These people are the rudest in the world, I wanted to call corporate but after reading this I am wondering if this will even do anything?

Other Reviews & Comments

T-Mobile USA, Inc.
hank maher A T-Mobile customer I know was manipulated into buying a ph ... 

Dish Network
Paula Durbin Please tell me how I ended up with Direct TV when I called  ... 

Lowe's
Olilvia Oh boy do I have a story, but don't know if I would also be ... 

Outback Steakhouse
Phol Yes, you are obviously a COP HATER, and most likely a BLM s ... 

Paypal
case # PP-D-7745556 I am so aggravated and disappointed in Pay-Pal. A company t ... 

Family Dollar Stores, Inc.
Kim williams Well I wrote called this is the nasty company to try to spe ... 

Rent a Center
Callie We are from Utah and we have been late before and I totally ... 

Domino's Pizza, Inc.
Lisa Sutton Dear Mr. Doyle,

Autozone
roosternh You are in violation of the government. The date is the end ... 

Hyundai USA
Anonymous I am trying to get issues resolved, and they hide emaill ad ... 

Boar's Head Provisions
Nancy I have been a user of Boars Head products for about 5 years ... 

Hulu LLC
Anonymous I went directly to Hulu.com and clicked "Start Your Fr ... 

Mercedes-Benz USA, Inc.
Laura Wright In supporting FOX, you are supporting political subversion  ... 

Netflix
Chris Rock hate veiled as comedy. I'm not alone I see. I too am here about Chris Rock "c ... 

P F Changs China Bistro Inc
Tim Hayes You are receiving this complaint from the recipient of a me ... 

Enterprise Holdings, Inc.
Heidi Just when you thought true customer service has been forgot ... 

Papa Johns
Elizabeth H I am still waiting for my last pay check and my W2. Have ca ... 

Mobile Mini Inc
Highly disappointed I recently moved to CA to help out my mother. I contracted  ... 

Thriftway Foods
Justin Customer service is all but dead.

Sony Corporation of America
Jeff Where can i buy the sony shaker 99. Ive always bought sony  ... 

Wal-Mart Stores, Inc.
Signage was $03, actual item was $2.97. I took 7 items to cashier, after I took picture of sign. They immediately changed sign. Dissatisfied in Canton MI.

Spirit Airlines
Layne H Absolutely horrible customer service!!!!!I had booked a fli ... 

Food Network
Anonymous Try using some punctuation and some Caps here and there.

Taco Bell Corp.
Tim dixon Went to taco bell in biloxi ms on pass rd it was the worst  ... 

Fox News Network, LLC
Jack Kingston should be ashamed I am disgusted reading the news today. These brave students ... 

Barnes & Noble
Ann Onymous Then how do you explain the fact that people quoted in the  ... 

LA-Z-Boy
Anonymous I purchased a sofa,love seat, and 2 recliners from the Ft.  ... 

Dollar General
Store number: 14096 Store number 14096 Dollar General in Hawthorne Florida

QVC, Inc.
Irate Fell in shower had partial stroke been under care for awhil ... 

Google Inc.
Gina potts We have been getting phone calls daily at work for months a ... 

Sears Roebuck & Co
Lee Seems that Sears has this policy about refunding your money ... 

AppleBee's
Anonymous We went to Applebee's in Plattsburgh, NY last night for din ... 

Ashley Furniture
Anonymous The Ashley Furniture in Bel Air were very rude, does not re ... 

Church's Chicken
Richard.Mizner My name is, Richard E Mizner. I haven't received my w2 yet. ... 

The Home Depot, Inc.
web search iv'e had a problem from home depot also. its a shame they m ... 

Lg Electronics Alabama Inc
Karla Wallace I have been on hold for over two hours total and still can  ... 

Sonic Corp.
Kimberly To whom this concerns

Ross Stores
Lucy On Sunday, February 18, 2019 I was at the Ross store in Tor ... 

Panera Bread
Anonymous Do you guys see how many bad complain and review is for Pan ... 

McDonald's Corporation
Mark I visited you store and experienced one of the worst custom ... 

Amazon
unhappy prime member Up-date: No one from Amazon responds to customer issues. Di ... 

AT&T
Dissatisfied Customer I have been having problems with my service for the past 5  ... 

Bandera
Tina Young I had a reservation for 3 on February 15, 2018, at Bandera' ... 

Jiffy Lube International, Inc.
Mary I had a horrible experience at Jiffy Lube #3755. I came to  ... 

Dick's Sporting Goods
Worker I also work at Dicks and it's completely normal to keep thi ... 

Sears Holdings Corporation
Anonymous Sears is a bully I was attacked by there mangers and spent  ... 

Circle K Stores Inc
Angry Q I worked for the one in Marks, MS and I've been trying to g ... 

Jack in the Box Inc.
Manager at Escondido jack in the box on shift feb 20 2018 Hello Linda Lang (President CEO)

Dell Computer
OverEducatedConsumer "DELL Repair Depot Ruins Professor's Laptop: Sends It  ... 

Apple Computer
Carla Parsi Below I have listed the unfortunate chain of events that ha ... 

Placeholder advertisement