Information, reviews and public commentary for US companies

 

Public Storage

Rating
0.430469
Web
http://www.publicstorage.com
Address
701 Western Ave.
Glendale, CA
91201
Contact
Ronald L. Havner, Jr.
Role
Chairman, President and CEO
Phone
(818) 244-8080
Fax
(818) 553-2388
Twitter IDs
@PublicStorage
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Maureen Pendleton - 3 d 9 h ago

This is the worst storage unit company, Public Storage on West Gray Street, Houston, TX. . The building D elevator is repaired by Theisen Elevator company, however, this punch pad that you enter the elevator code on has not worked consistently to gain access to this storage locker since Nov 2018. Corporate office, the regional manager and district ma after have been called by me personally and they do not receive phone calls or acknowledge my call. The office manager, Michelle has been complaining to corporate about having one cart for the entire facility which is ridiculous and the repair men sent to repair the elevator are with another company not Theisen Elevator, who need to do this repair and the elevator has been broken since November 2018.

This needs to be repaired and I want a discount on my monthly invoice if I can't gain access to the building.

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concerned - 5 d 10 h ago

the public storage on 210 mountview in colorado springs colorado is renting to people living out of them. many show up close door to small unit for extended periods of time,then when exiting behave like they have got a shot of adrenaline. management doesn't do a thing,panhandling has been observed from other patrons, a lot of diff people go in a while, all appear homeless,back packs and treat it like its there yard. throwing rocks,trash etc.

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Anonymous - 6 d 11 h ago

EAT DICKS FOR LUNCH !!!!!!!!!!!!

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Anonymous - 6 d 11 h ago

0

To whom it may concern I am presently a tenant at your Anaheim public storage and I have been denied access to my unit now for at least two weeks now we have been trying to move to another storage and since we are homeless we have no way to access our belongings which we need so we can secure another storage unit. We have been tenants of yours for many years now without incident until recently when your general manager Mitch Misner denied access because as I was trying to move I was caught off guard and I had to leave some items out of my storage unit until my return the next morning. I find it hard to believe that your general manager who I've notified about the door that is use to grant us access to our units has been broken for the past 6 months and hasn't been fixed yet is still accessible without using your access code and I also notified mr. Meisner about Bob wire hanging from the wall which I was unfortunate enough to be injured by which I also informed mr. Meisner when I told him of the hanging wire which he immediately took care of. We are now trying to make up the phone do you secure a new storage facility since we have been denied access to our unit which is how we make our money I would greatly appreciate it if you could possibly remedy yes situation as we have now only 2 weeks to vacate which will be hard for us to you since I am a veteran with medical condition but we would rather move into a bigger unit since our unit is already paid for this month which he denied us access to we would greatly appreciate and are looking forward to your response regarding this matter sincerely Ricky Rivera US air Force ok

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Genesis A Baez - 6 d 14 h ago

0

To whom it may concern:

THIS IS THE WORST STORAGE PLACE ANYONE COULD EVER RENT FROM. DO NOT WASTE YOUR TIME AND MONEY TRYING TO RENT FROM THIS COMPANY.

I'm furious in so many levels. Not only is the property manager extremely unprofessional but her broken down "spanlish" (english and spanish mixed together) makes it so hard for me to understand anything out of her mouth. I called because I realized my monthly rate increased keep in mind I've been with them since 2017 and now 2019 the property manager tells me its their "annual raise". If its a yearly increase why didn't I get one in 2018?? I asked to speak to someone above her and the unprofessional property manager said she'll contact them and SOMEONE will reach back to me with a phone call. It's now the middle of the month and I've heard nothing back from anyone! THIS IS RIDICULOUS!!! This storage place is located: 7930 W 20TH AVE HIALEAH, FL 33016. PS: FIRE THE PROPERTY MANAGER!!!!!!!!!!!!!!

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Sheri Gulla - 6 d 14 h ago

0

Called the Public Storage on Mound Road in Sterling Height, MI yesterday to find out if a certain size was available, as the website stated it may not be, as I was signing up to get one. Without answering my yes/no question, the manager/employee was extremely rude, insisted on my phone number, and when I told him I was going to use the website to secure a space, he said, "well good luck" and hung up. He obviously doesn't know how to answer a basic yes or no question and extremely lacks customer service skills. Due to my encounter with him I now have a unit at a competitor, who was super helpful and accommodating.

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Thomas - 7 d 15 h ago

0

To whom it may concern. My name is Thomas Williams.

I have used public storage all my life when it permits. Bit I am having a problem out of the storage here in Charlotte nc The sharon amity location. I drive a semi truck. I moved all of my furniture out. But I forgot to remove the lock. I have been out of town. The manager will not allow me to remove the lock. She states that it will be left on until I pay the rent.the unit is empty

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Mr. Mood - 10 d 6 h ago

1

I have a Storage unit at the location on 1604 Newport Blvd. in Costa Mesa, over the past 9 months a

person who enters the Storage property has been harassing me, and refuses to exit the restroom, he uses it like it's his personal bedroom. He shouts back that I should call the police if I want to do something about it. Two weeks ago he provoked a fight with me and I had to get a restraining order on him, I informed the manager named Cory at least five times, in the past 6 months, that this individual was nothing but trouble, but all Cory kept saying to me was, the man is always acting nice whenever I talk to him.

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Lori Lewis - 12 d 9 h ago

0

Online my bill is double of what I actually owe. Never missed a payment. Made a phone call, I don't owe 2 months, but no one helped me correct this.

Also wanted 20.00 to take a payment over the phone. Pathetic.

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Miss Wolfe - 12 d 10 h ago

1

I rented a space from PS in April 2019 starting April 02 - May 02.. which I was told my first month rent is 1/2 off and going forward I would have to pay full price. Well today I'm trying to move my stuff (7 days later) into the new month and instead of me paying a prorated amount for 7 days..Im told I have to pay the full month from May 02 to June 02. RIDICULOUS. This place is a joke. Who does that. Are they desperate for money. Thats a rip off! Then I was told if you dont pay, your going in the credit bureau. This location is 8560 W Commercial Blvd...Ft Lauderdale FL

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Mike Mitchell - 12 d 14 h ago

1

On March 9, 2019, I rented a parking space (#P009) from Public Storage at 5801 Wilson in St. Louis, MO. My wife and I decided after a month of using the space that we would keep the car at our home. I went online and cancelled my account in Mid-April. Syd (manager) called me on May 8, 2019 to inform me that my account was past due. When I told her that I had already cancelled my account online, her response was, "you should have called, because we don't always read that far down". She then reiterated that I still had a balance of $75.00 due, which I refused to acknowledge since I had indeed cancelled my account. Watch yourself with these places, because they are not as thorough as they should be, and are definitely in the business of getting as much money as they can from you.

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Anonymous - 13 d 12 h ago

0

The property manager was rude and unprofessional. My card was charged twice and i have been calling about how i can get my refund. The property manager is useless. How can I get a reach of someone from the corporate office? Seems like its too hard to get a refund from that dumb ass property manager.

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Anonymous - 14 d 11 h ago

Heartbroken disabled and very disappointed i am paying late fees and you made my rental more expensive a new customer pays 158 and a loyal customer pays 213.i am gonna fi nd out florida law this is price gauging.i want to know why i havent been contacted by a corporate representitive.

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Heartbroken - 14 d 12 h ago

1

I booked a reservation on line for my child who would be in-between semesters at an out-of-town college. We did not realize the reservation date was a hard appointment and only thought that was the day we would be paying from going forward. The college experienced a tragic event that prevented my child and many others from moving that day. We arrived two days later to move into our "reserved" unit but because we were not physically there on the start date, the reservation had been cancelled and the price was significantly higher, The woman at the location said this had happened to many people because of the tragedy. I let her know that I was disappointed that they would do this when they knew it was unavoidable and affected many in that community. The woman was cold and matter-of-fact stating the computer handles everything and they cannot make changes. I find this hard to believe and advised we will not be using them during the next school break.

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Heartbroken - 14 d 11 h ago

After posting this review, the District Manager called me to apologize not only for our experience, but for the tragedy that affected the entire community. She is working on a financial solution, but just her compassion and understanding turned around a very negative experience.

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Lacy, Manager (Selmi Dr - Reno) - 18 d 10 h ago

0

Lacy, Manager at PS on 1295 Selmi Drive, Reno NV very, very "UNPROFESSIONAL" and aggressive. Lacy called me to leave a message for someone and do NOT have any customer service skills. Clearly, she needs to learn Customer Service Skills 101. No need to be rude and unprofessional just to leave a message!

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Dissatisfied Very Long Term Customer - 21 d 11 h ago

0

We have been using a public storage over 5 years..we just received another rate high..2nd increase in 6 months.

We are moving our property from public storage to your competitor. As quickly as humanely possible.

I will discount your compay via every single outlet that I can.

Piss poor ass company not to mention your suck behind customer service.

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Robin Fairchild - 21 d 12 h ago

0

Called to get a receipt for a charge on my credit card for my company's account. They couldn't give it to me even though it's my credit card that was charged. Terrible customer service. Hard to get in contact with a human. I do not recommend this organization.

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Michael Trask - 21 d 13 h ago

This is the worst Public Storage. Ever. So I was broken into at least a month ago. Today going to close the locker. I find the whole row busted up through the upper screen. Not only had they not fixed my locker. But a whole another tow was vandalized. I closed the account. Loaded up and tried to turn the key to the lock in. Which had done me no good. Since they will also be hosing me for that. An inside job occurring at publuc storage on rt1 in palm beach gardens. Though you are centrally in California. I need to blog everywhere to prevent future people from being victimized. Something is going on here

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Brittanie - 22 d 17 h ago

0

The property manager at the store in kcmo of 99th and Holmes is rude and unsympathetic I get that you have to pay or you lose your items but he was so rude to me. And he made it like there was no way I could get help with the balance I was laying on on time for almost a year I lost my job and fell behind. He was just so mean to me he I'm not asking for the whole balance to be gone I'm just asking for some sort of payment plan but he said i was trying to argue and I wasn't please let me know if there is option for me I don't have the amount due upfront but I'm willing to make payments I just paid 339 in march

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Netfa Enzinga - 23 d 28 m ago

0

Netfa I have been with your company for a # of yrs.your company is one off the worst .U have the highest late fees,your dist.mgr.R #VERY,VERY RUDE,DISRESPECTFUL I'm still Waiting for a call from the dust mgr concerning a important matter last yr. Concerning my storage unit. I HAVE TRIED TO SPEAK TO SOMEONE IN CORPORATE AND I ALWAYS GET THE #RUNAROUND#NOONE CALLS BACK THEY GO INTO MY BIN ON A REG.BASES

WHEN THERE'S NO NEED THEY KNOW I'M OUT OF TOWN AND NO ONE GOES IN THERE SO #WHY# R THEY CUTTING LOCKS AND GOING INTO MY PROPERTY.I BELIEVE THEY R STEALING

I HAVE A LIST OF #EVERYTHING I PUT IN THERE

AND I PRAY MY BELONGINGS R STILL THERE I

WORKED FOR YOUR CO.SOME YEARS BACK AND I PUT MY THINGS N YOUR STORAGE FEELING

THEY WOULD B SAFE AT THE STORAGE PLACE

U CHANGE PROPERTY MGR. LIKE WATER RUNNING FROM A FAUCET. LIKE I SAID UR COMPANY IS THE WORST AND UR PEOPLE

THE DISTRICT MGR.R THE #PITS#MY THINGS R AT GRAND RIVER N LANSING I UNDERSTAND U HAVE A BUSINESS TO RUN BUT SAY TO YOUR SELF #THERE BUT FOR THE GRACE OF GOD GO

I# WE AS PATRON KEEP YO BISINESS IN

BUSINESS AND A LITTLE COMPASSION AND KINDNESS NEVER HURT ANYONE GOD BLESS

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Cassandra Fletcher - 23 d 10 h ago

Cassandra Fletcher my account at 7500 North MacArthur in Irving Tx first in 4 month unit up $13 here reasonly have problem with the "Jeremy" this is person on site my gate code not working blocking that it don't verbally gave him code he made accusation maybe I missed number he put it in it open put same code also to door opening it to enter inside NEVER had a problem until his employment but I do have those going around to pay people in various places I go to harass secondly unit gone up again $6 from making it a total of $19 from a online unit special $64 to a price of $83 I consider this shystie each time I gone there this have occurred

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Emma - 27 d 11 h ago

0

Our unit was broken onto last week. Rather than call us and tell us they sent us an email telling us we owed them money. Shady? You bet but not nearly as shady as Segwick insurance "Samantha" who has already lied about sending out the forms. I had to tell her 3 times not to get snotty with me but she kept right on mouthing off as if she is in the position to act that way. They stole all of our computers and ipads so our information is out there and good old know it all Samantha wants to pick fights she cant finish. Bummer for her it was all recorded and im sure the state insurance commissioner is going to love what he hears. Segwich is a very shady company and if you are enduring a know it all bore like Samantha the best thing you can do is file a complaint with your states insurance commissioner as well.

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Anonymous - 24 d 6 h ago

Is it Segwick or Sedwich? Did your school ever show you one of these '? It's called an apostrophe and they come in handy.

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Anonymous - 24 d 7 h ago

0

I've been treated recently like they have enough business and would rather I go to another company for my storage needs.

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