Information, reviews and public commentary for US companies

 

Public Storage

Rating
0.434901
Web
http://www.publicstorage.com
Address
701 Western Ave.
Glendale, CA
91201
Contact
Ronald L. Havner, Jr.
Role
Chairman, President and CEO
Phone
(818) 244-8080
Fax
(818) 553-2388
Twitter IDs
@PublicStorage
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S M - 15 h ago

I hate that they FORCE you to purchase a $20 cylinder lock in order to rent a unit. I did that, and the first one they gave me was defective. I was locked out of my own unit. Fortunately a manager was on site and was able to remove the lock (it took him 5 minutes) and replace it with a new one. I had a truck there ready to unload things into my unit. Had it been at a time when no manager was there, I would have been stuck and the inconvenience and cost to have the truck and labor have to come back would have been outrageous! I also feel they should allow rentals of the lock for $10, rather than making you purchase something that's absolutely useless outside of their facility. What a scam! I'll go elsewhere from now on unless this changes.

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Anonymous - 4 d 12 h ago

I need an attorney to represent me in a lawsuit against Public Storage corporation..please contact me. @ (hidden)

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Anonymous - 3 d 50 m ago

I need one as well I see they flagged the truth since they compromused my financial livelihood..sb

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Anonymous - 6 d 16 h ago

I was in a public storage in Florence SC and the assocAssociate had a nasty attitude she was really rude and was not friendly at all you really need to get better management or better people working in your facilities thank you. Her name was Shakina or Shakira

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Leanna Click - 9 d 18 h ago

0

Public Storage should be ashamed on how they treat their paying clients and their belongings. Having insurance doesn't mean anything. I am to the point of hiring a lawyer and going to the Media and Social Media. This is beyond devastating, disgusting and just wrong. Almost every bit of my belongings have been ruined because of mice poop and pee, the mice have chewed and made nest in my furniture and ruined my clothes. I pay for insurance but yet I have to go above and beyond to prove the damage to insurance. What is amazing is I still have to pay rent, any late fees or charges but yet they aren't taking accountability for anything. This Management knew all along of the mice infestation nut said nothing. If I had known up front I would have never put my life belongings in there and now I'm fighting to try and get my stuff and everything fixed. It sickens me that my stuff is ruined and it has caused lots of stress and many tears as I really love my stuff in there. If anyone has any suggestions on how to get a solution it would be deeply appreciated.

Leanna Click

(hidden)

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Anonymous - 20 d 17 h ago

SO FAR DEALING WITH THIS COMPANY I'VE HAD TO DEAAL WITH PEOPLE TRYING TO STEAL THINGS FROM MY UNIT, AN EMPLOYEE STEAL MY MONEY FROM THE OFFICE (IN AN ENVELOPE WITH MY NAME & ONLY MY NAME CLEARLY WRITEN ON IT) WITH NO DISCIPLINARY ACTIONS FROM MANAGEMENT AFTER PROVIDING FULL PROOF & ADMITTANCE FROM THE EMPLOYEE DIRECTLY THAT STOLE THE MONEY NOR HAS THAT MONEY BEEN RETURNED UP TO THIS PRESENT DATE 1 1/2 MONTHS LATER, ACCUSED OF ROBBING MY OWN UNIT BY ANOTHER PERSON THAT HAS A UNIT ON THE OTHER SIDE OF THE BUILDING & HAVING THE COPS CALLED & THEN ANOTHER PRANK CALL WAS MADE TO THE POLICE RESULTING IN THE STUFF LEFT OUTSIDE MY UNIT AS I WAS SORTING OUT THINGS THROWN IN THE DUMPSTER (BY THE SAME EMPLOYEE THAT STOLE MY MONEY A MONTH LATER) & BECAUSE OF MY ATTITUDE WITH THE POLICE FOR THE BULLSHIT THEY WHERE CALL FOR (BY AN DICK HEAD BOYFRIEND OF A FRIEND) . . I CANT GET A RETURN CALL FROM THE DISTRICT OR REGINAL MANAGERS TO RESOLVE ANY OF THESE ISSUES . . COSTING ME THOUSANDS OF DOLLARS IN LOST PROPERTY, TIME, INCOME & AGGRAVATION . . WFT ! ! ! KINDA BUISNESS ARE YOU PEOPLE RUNNING ? . . . . HOW HIGH DO I HAVE TO GO TO GET SOMEONE TO DO THEIR JOB ? . . . A N Y O N E !? . . REPLY WITH A NAME & NUMBER I CAN REACH IF YOUR HIGH ENOUGH UP THE FOOD CHAIN NOT ONLY TO CLEAR UP ALL MATTERS BUT INSURE THIS KIND OF THING NEVER HAPPENS AGAIN .

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Anonymous - 19 d 10 h ago

I MUST CORRECT MY PREVIOUS STATEMENT BECAUSE I PRIDE MYSELF IN BEING AN UNBYIST PERSON & NEVER WANT TO BE AN INDIVIDUAL WHO CLUMPS ONE BECAUSE OF ACTIONS OF A FEW . . SAMANTHA THE GEN. MANAGER AT THE PROOERTY IN QUESTION HAS SHOW EXEMPLARY PROFESSIONALISM & HAS BEEN AS HELPFULL IN ALL MATTERS AS FAR AS HER PAY GRADE LETS HER . . I HOPE IN TIME FOR HER SAKE HER SHE IS LOOKED UPON AS A TRUE ASSET & IS TREATED AS SUCH BY THIS COMPANY .

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Kena Hatton - 10 d 17 h ago

0

Did you ever get a number to call, I'm from Houston, Tx. and they did something similar to me, broke into my unit and claimed it was a burglary, I called police out, they ransacked everything my 7yr old and I hAve rat piss on my furniture too

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So confused by no answers yet. - 10 d 33 m ago

I don't know who you are but I have the same situation going in Marietta Ga. And they have not returned a call or acknowledged the shit even took place..Personal sensitive items have been place out into to the world for identity theft with no answer from anyone. Police were called excuse that was used that's a business dispute.

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Contact his email davidjohnsonloanfirm111@gmail.com - 17 d 10 h ago

(SPAM)

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Betty - 17 d 11 h ago

I see they do not reply to their reviews so I may be typing this in vain. C/O unit E 109 @ 1480 NW 23rd Ave. Ft. Laud Fl.

I rec'd a letter 12/21/18 in regards to rental increase totaling $107.03 which was paid Jan & Feb 2019. However, as of Mar. my payment is $117.70. I did not receive notice of another increase. I called the unit today to inquire, the Rep did admit she "was with a customer and would not be able to check now", however, she raised her voice to med and said, "you probably got an increase". At this point, I knew this conversation was over and I was not being heard. This does not sit well with me. I should and would like to be contacted about this matter in a timely fashion. I also noticed no matter what contact # you call all the recorded messages are the same no matter what state. There is not CS contact # for concerns, that is sad.

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Anonymous - 22 d 10 h ago

Complaint against 4425 Eastern Avenue Las Vegas Nevada very unprofessional snatches money from hand smart mouth and will not be patronized this public storage again. District manager needs to be trained on how to be more professional with customers.

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Theodore Spaulding - 36 d 15 h ago

0

I don't know how they are still in business but yes I paid late still paid tho but they have allowed my things to b stolen and tell me to call the police, today I was told by ebony at the chamblee public storage that she just started 3 days ago but her first day her co worker was arrested for stealing Money but when I called Jessica baker she said that "she has never heard of the place being unsafe " ummmmm ur employee was stealing and my unit was robbed TVs my fathers leather Air Force jacket Louis vittion garment bag it's not hard to put 2&2 together and FYI no signs of forced entry I'd love to get in on this lawsuit posting by my real name so please contact me ASAP

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Pixie - 32 d 16 h ago

0

I haven't had a thief i don't think but NOW ALL STATE THEIR MANAGERS! DON'T YOU THINK THAT'S TO MANY CHEIFS AND NOT ENOUGH INDIANS! I DID HOWEVER HAVE A DISTRICT MANAGER , IF THAT'S WHAT U CALL SOMEONE THAT ENTERS YOUR RENT PAID FOR UNIT TO LET THINGS ROLL ALL OVER ALLEY AND THEN ADMIT TO THROWING ALL TO BACK OF UNIT AND BREAK THINGS! I HAD TO MOVE DUE TO OWNERS SELLING AND WAS IN AN EXTENDED STAY MOTEL! I HIRED GUY TO MOVE MY STUFF TO STORAGE BUT WHEN WE GOT THERE MY GATE CODE DIDN'T WORK! MY RENT " WAS " PAID! HAD TO PAY HIM TO TAKE BACK TO MOTEL! IT WAS A MONTH'S RENT I LOST BUT THEY NEVER MADE THAT GOOD! PUBLIC STORAGE IS A REAL GREEDY PLACE!

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Diane - 32 d 16 h ago

0

Please CONTACT ME AT (hidden)! NOT FOR SITE I RENT FROM!!!!

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MS. Vallerie Fisher - 37 d 13 h ago

0

Martin Luther King Jr. Location is not customer friendly: December 2018 went in to pay my bill and a very intoxicated Black female was I side the office while waiting for a Cab approached me in a threading manner and the staff stayed behind the desk as I told them I will define myself if she touches me.

Their respond was please due nothing more and I was paying my bill.

January's bill payment due to snow called in to get assistance with making a payment over the phone they are less than cordial the manager would not wave the 10.00 fee even due to the incremental weather so I went online to make a payment and not until today did they report it didn't go through even after I told them of the online problems experienced.

Today I am notified a week and 1 day later the payment process failed they want to charge me a 30 - 45.00 late feet is is ridiculous and I want the late fees waved ASAP.!

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Tina - 38 d 13 h ago

0

I have been renting from the Public Storage in Indianapolis, IN, on East Washington Street for just over 6 months. My husband went to our storage unit to get something when he noticed the bottom of the right side of the door was pushed in and off the tracks. This is an outside unit. We don't believe any thing was taken but we were never notified anything had happened. We filed a police report just in case. After talking to the general manager today, Beau, I am even more outraged at them. He states it was probably one of their snow removal vendors that had hit the door. Okay, I will give that to him since the lock was still on it. However, it had not snowed for over a week but it has rained like crazy. No one at this facility bothered to call and tell me that they needed my key so they could fix the door. I told him I want my February payment back since they obviously were negligent, but he states they will not do that. I asked for him to look at the video feed to see if this was what happened and when so I can determine how long it had been like that. He will not do that. This man or company is not customer friendly. I will NEVER use this place again and I will let everyone know that they are horrible to deal with and they do NOT check their grounds (he said they go around the grounds at least once a day). If they had done this then they would have definitely seen my unit's door not on its tracks and would have called me. This is so negligent on their part but Beau made it seem like my husband or I were at fault. The last time we had been there before yesterday was two to three weeks ago. Please do not use this company.

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Joe May - 246 d 16 h ago

1

I have been calling Mr Andrew Tom the district manager for the Conroe, Tx location for three days leaving messages for him to call me. I am trying to get a back payment, which has gone to a collection agency, resolved. The lack of payment is due to a sales promotion of " second month free" which apparently the Public Storage billing software does not know how to process.

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Paul G. ( iamyourlawyerthatwins@gmail.com) - 245 d 18 h ago

0

you are correct and they are incompetent and at worst criminal. they run their business based on a legal business policies are the worst business model in the history of the USA . Make sure that your voice is heard complain to the Federal Trade Commission and the Consumer Protection Agency as well as the Better Business Bureau and contact your State's Attorney's office so it is all recorded on file do it all by email so you have a record of it, as I have. they've been sued and lost in 2016 for the same reasons as you and I are both stated did not change any policies because for them it is profitable there for their next lawsuit is due give me contact me anyone elsewho has been damaged legitimately, contact me.

(hidden)

I will be filing a federal and Joint lawsuit within the next upcoming month please join me.

this company should not still be in business with the amount of code they disregard in public safety they disregard and Theft and outright fraudulent and misleading advertising they should have been fine Williams

Flagged for review. 
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Richard E. - 239 d 15 h ago

I would like to be included in this lawsuit. Please see my comment above about my situation, and let me know what I can do to help. Please contact me at (hidden), and I will provide you with my personal information.

Thank you.

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stellita Johnson - 183 d 18 h ago

0

please add me stellita johnson

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Videochick - 183 d 18 h ago

0

i lost my relative and paid all my money to bury him going thru divorce and was behind i got an email of payment due but no notice of auction.....Got a phone call day before auction and they never acknowledge me that storage was going to auction i could did something pawn something now i have nothing . they go throught rep like water .The Rep had no idea . Need to be on this list for suing them.

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T.Brennan 2taratown@gmail.com - 123 d ago

I wasn't finished I am interested on fighting for my rights and would love to hear back on how to make this right as I have lost every thing due to the irresponsible workers and at the end of the day dems ding me to pay to have what is left which I don't thi k is right at all no consideration or help from them due to the fact of cover g there own ass it is disgusting the way they have treated me

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R L in Sterling for Gentry Dr location - 105 d 13 h ago

0

So would i

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Anonymous - 88 d 12 h ago

I am so so angry at this company.

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I would like to be included in this lawsuit l.adams - 63 d 18 h ago

0

The young ladies on property did switch with my cash.something really wrong happened

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Anonymous - 237 d ago

Wow, I never reading this report. If I know I am never rent them. I am renting from 20June 2018 and yesterday July 28 I remove my staff.I put all luggages ... And I saw one of my luggage getting thin ..on 26July 2018. I was asking manager why?I had Prove picture my luggages. And MANAGER Said I DONT KNOW? THIS COMPANY full of shitttt by opening and stolen staff from the (hidden)

Flagged for review. 
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Anonymous - 217 d 26 m ago

Wow....hard to follow bad English. I'm sure PS has better things to do than stealing from your luggage. Instead of a picture of "thickness/thinness", what was stolen? Interesting you can't name a single item that was stolen.

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I don't have to hide - 213 d 9 h ago

Shut the fuck up bitch, your whole company in every city and state is ghetto, why are you anonymous????? Scared????? Back the fuck up I am tired of seeing your stupid ass comments. I have been having problems with PS since day one with bitches JUST LIKE YOU

Flagged for review. 
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I don't have to hide, either! - 205 d 7 h ago

Why are YOU anonymous? Dipshit.

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Thunderwolf Silver wolf - 209 d 4 h ago

1

That's truth 4628 Sanford in Metairie Louisiana after they took from managers an ripped off 60 units

Public storage there had black mold

Brad boyed knew

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