Information, reviews and public commentary for US companies

 

Public Storage

Rating
0.452326
Web
http://www.publicstorage.com
Address
701 Western Ave.
Glendale, CA
91201
Contact
Ronald L. Havner, Jr.
Role
Chairman, President and CEO
Phone
(818) 244-8080
Fax
(818) 553-2388
Twitter IDs
@PublicStorage
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PB - 40 m 49 s ago

1

I post corrections to my previous post:

The water damage was discovered Saturday, April 21, 2018, I provided the key the following day, Sunday, April 22, 2018. As of today April 26, 2018 I have yet to receive a courtesy call with an update. The manager, Nokia, has not returned either of my 2 calls to her from yesterday. Her phone goes directly to voice mail, indicating, she checks it twice daily!

I am a 73 year old, wouldn't rent the unit if I didn't have to. I totally feel taken advantage of, by Public Storage

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PB - 16 h ago

I discovered water damage, in my unit in Las Vegas, Saturday March 21,2018.

Notified the attendant, who told me to move my belongings away from the area, he would call his manager, who was off on Sundays. There was a response to his work order for repair from her, Nokia. Once I identified the area, and once again notified the attendant, he put a receptacle to catch the water, let me know, someone would be out, be that he had no idea when! Another leak, further into the unit was also located, by me, the attendant, had not interest in checking to see if any other area was in need of repair. Once again, he agreed, said he would add that to the work order. Additionally, he asked for a key, so that when the repair person, came, they would be able to access the unit. The following day, I obliged, the key was placed in my file.

Four days later, I call for an update, mind you, I had not received a courtesy call, etc.

I'm informed, nothing has been scheduled, but that a note that my key had been received and was in my file. I asked for the manager's name and phone number, and was immediately told she was not available, but that I could leave her a message.

Today, March 25th, day 5, since my discovery! I leave a message for said, Nokia! Now two messages, no response. So I am without information about the repairs, and unable to utilize the complete space I am paying for. My belongs are now vulnerable by providing my key!!!!

I was at the unit with help, to organize and store more additional properties. My help is no longer available, and I'm unable use the unit for what I have rented it for. I'll be traveling for awhile soon with no resolution, and unable to store and use the unit, for which I'm paying.

If it's at all possible do not rent from this Storage company

Worse Customer Service ever.

Four days

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Rozell Simmons - 7 d ago

0

I have used public storage many times I thought this business was a good business,but I found out when I paid my storage fees for one month in April of 2018 on the 3rd of the month and moved out on the 4th which was the very next day after I paid for the month of April I asked for my refund and the HEAD QUARTERS told me they have a breaching in the contract that they can keep all of their customers funds even if they do not use the unit so public storage in Austin steals,they have to put a breaching in their contract so they can just keep your funds for nothing this company must be going BROKE if so they need to find a way to meet their needs with out stealing from their customers I am a senior citizen and trying to live off a fixed income and public storage cant even pay me back 83.00 that is awful that they have to steal from old people!!!!!!

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Della - 1 d 19 h ago

0

That's crazy you should say that cause in my situation at the public storage they seem to not be on the same page. I paid them 232 dollars for 2months I missed. Now I owe them 89 dollars before the 2nd of the month from what I was told. Now they saying I have to still pay the 50 even if I come on the 1st of the month and they said they still don't take off the lock. Which I beilive they put it on realizing I don't be needing them after April. And they also are telling me that I have to pay 138 dollars because it's the next month. I'm with you on this one are they going out of business cause they should not be able to keep any funds especially if you don't need them anymore.

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Nicole - 2 d 17 h ago

0

Matt Phillips should not be supervising customer service (Charlotte, NC). I hope your calls are recorded so that you don't have a Starbucks situation that you're not even aware of. His attitude is despicable and condescending time for a unconscious bias training.

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Dee - 3 d 14 h ago

0

So I went to my storage today to find a lock on it and I had paid on this unit.This is the store on Nebraska Ave Tampa. I called the manager Jose he came to the unit cussed at me and told me that he was going to fix it where my unit won't have a lock on it at all. These are the rudest people that I have ever came across. It's bad enough that we pay high prices for those piece of garbage looking unit that look like they were around since I was a little girl. He practically made threats to me and my 61 yr old mother. Taking advantage of us because we are women. I'm filing a law suite against this company.

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Kal Gazals - 5 d 16 h ago

0

The worst customer service ever from the district managers. No phone calls returns. Rick the district manager acting in the behalf of Amador while on vacation was extremely rude and very abrupt he will not listen to customers concerns. I don't understand how someone like him is placed in such a sensitive position with that kind of a uneducated attitude?. Your management team needs coaching on how to be more professional and respectful in dealing with customers while there unit is being rubbed? Public Storage will not clam any responsibilities for there unsecured poor facilities. Public Storage encourages rubbery with there poorly secured properties. No cameras to monitor the units. I found Public Storage properties are very poorly ran. Public Storage sudden increases of fees without a notices are not acceptable along with the impose of late charge fees while signing up for automatic pay. My overall my experience with Public Storage is real horrible and uncalled for. I will never use Public Storage ever in the future.

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Anonymous - 18 d 15 h ago

0

The 3501 Lomita Blvd. Torrance facility is not user friendly, not providing carts throughout the unit hours. The manager, Leslie, will accuse one of wrongdoing even if a video does not produce a full scenario. We need a 2nd unit but we sure will not rent one from P.S. Storage and we've been with them for YEARS.

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k. - 8 d ago

0

there is supposed security cameras @ 1 of the WORST site facilities in Tampa, FL--8003 n dale mabry hwy. a sick, evil psycho property manager megan hurley (my attorney found out) and a Elizabeth betsy han. Had dealings w/ that psycho b before. My attorney IS livid about what happened 3/28. He said, "It IS A TRAVESTY and from what I understand from the judge's JA--The judge supports our illegal practices by this property--PS in GENERAL. We already have a suit going.........against that hurley biach.That.........continued to unsubstantially raise fees and NOT according to ANY fair schedule of fees---ANY amount that cow wanted as a part of a her sick, twisted web against us. We are now--the investigators are lobbying to find out from.......to see if the DM had ANY direct for her to unsubstantially throw out any # in term of fees to pay attached to the late pay amount. Those and other unprof, caniving, scheming, racist.......have NO idea that people TALK because they are saying, "It's NOT right what they.......and the bidder that STOLE our and my aunt's things under "........." pretenses. That.........From what the judge's JA sent to my attorney almost 3 weeks ago. Those PS.........are supposed to.........and they did not. I have been out of town for some time and my children went to that facility and "told my attorney how bad it looks at that facility" as according to my children. My attorney has had to literally hold me down because, Well.........it is ALL going to come out in court and they are going to have to.........We also have joined the Class action L/S that is of NO surprise against PS for up to $5M and possibly a HUGE "undisclosed amount" to be.........to the claimants. Hallelujah!!!

Flagged for review. 
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Mrs. Rosiland McClain - 8 d 15 h ago

0

This is my first complaint regarding the information I received on 4/16/2018 regarding my lock being cut and replaced on my storage unit. I was told by the manager at the Southfield Michigan location that my lock was cut off June 2, 2017, I was ready to have a heart attack. NO ONE HAD CALLED, E-MAILED ON SENT A NOTICE VIA THE MAIL. I AM A 66 year old female and would have been caught 3 buses to get that storage unit as I did today. I am very hurt and disillusioned by the lack of concern. Soneone there isn't performing their duties or the person delegating to their subordinates hasn't been performing their duties either. I had been late on rental fees but once my social security date changed my first bill is my storage. My hopes are to get my things out and not soon enough for me.

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Mice/Rat Infested Unit at Public Storage - 9 d 18 h ago

0

I am devastated. I went to get my furnishings out of storage after being there over a year. These are furnishings from my home, which I had a professional mover to pack and store, including brand new appliances( stainless steel stove, refrigerator), 6pc dining set, china cabinet, Solid Cherry Oak bedroom sets, etc.......all of my items had been mice/rat infested. My furnishings had been eaten through, rats/mice running everywhere. Public Storage staff was rude and showed no compassion or empathy for me losing my belongings. They basically left me out in rain and said, " call the DM, we don't know what to tell you". Now I have lost over 20yrs of belongings, furnishing..............No ONE HAS OFFERED TO HELP....................Public Storage is mice/rat infested. No type of assistance or compensation has been offered. I have not even received a callback. I have notified District Manager, Customer Relations.................No CALLBACK.

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PISSED THAN A MOTHA FUCKA - 11 d 15 h ago

0

I RENT SPACE WITH PS 174TH TORRENCE AVE. LANSING ILLINOIS. I RECEIVED A CALL FROM KAREN, ASKED ME IF I MOVED OUT OF MY STORAGE SPACE BECAUSE, SHE NOTICE THE LOCKS WERE OFF AND IT SPACE WAS EMPTY. I RESPONDED SHE MUST HAVE THE WRONG PERSON BECAUSE I PAY MY BILL ON TIME AND SOMETIMES BEFORE ITS DUE. THEN SHE STATED WELL ITS EMPTY. I TOLD HER IT SHOULD NOT BE!! SHE STATED SHE WOULD CALL ME BACK WELL SHE NEVER DID!!! I LEAVE MY DINNER WITH MY FAMILY TO HEAD TO THE STORAGE LOCATION. I GET THERE SHE ACTS LIKE IM NOT THERE WHEN I ENTERED THE OFFICE. I TOLD HER HOW IN THE HELL CAN YOU MAKE SUCH A MISTAKE ON ONES PROPERTY. SAYING ONE THING AND CLEARLY ITS SOMETHING ELSE. HER CUSTOMER SERVICE WAS HORRENDOUS, THEN SHE HAD THE NERVE TO SAY SHE JUST SPOKE WITH ME AND SAID EVERY THING WAS OK. THE FUCK ITS WASNT BECAUSE I WOULD BE AT HOME EATING WITH MY FAMILY HAD TO INVESTIGATED WHICH STORAGE SPACE WAS EMPTY. ALL I KNOW IS IF MY THINGS ARE STOLEN DUE TO PUBLIC STORAGE STAFF NOT MAKING SURE MY PROPERTY IS SAFE FROM VANDAL AND THIEVES MORE THAN LIKELY INSIDE JOBS OF PROPERTY BEEN STOLEN. YOU WILL HEAR FROM MY ATTORNEY. THIS IS HORRIBLE FOR ANYONE TO GET A CALL FROM THE A PLACE WHERE THEY PUT TRUST IN TO PROTECT THEIR PROPERTY AND YOU SAY TO THEM THEIR BELONGINGS ARE GONE AND THE SPACE IS EMPTY. AND YOU HAVE NO FUCKING CONCERNS OR CONSIDERATION.

LIVID!!!!!!!!

F039

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Lilly - 13 d 14 h ago

1

Lilly My concern is after informing the rep to cancel my debit process on April 2nd effective immediately Your company reversed the two payments Turn right back around two days later and charged my account When I called in to cancel and told him I would go into the office by Friday to make payment From the 2nd I knew there was no money my funds come in on the 3rd You can look my records over and see Now I'm in Overdraft fees at 300 plus dollars Just because your company failed to follow my request Either I am stupid or loyal I've been a customer since 2005 my unit KK 8 started at 40 or 45 monthly Now that same unit is 84 monthly I went through Hurricane Matthew with water damage - someone broke into the unit stole items. But was told I didn't have coverage When you do the math 13yrs. at #### My most valuable items belonged to my deceased husband and I wanted to present them to our grandchildren But rest assured I will vacate by next month I can't say this has been a pleasant journey

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catherine - 67 d 5 h ago

My daughter is bi polar. she stole everything I owned after she begged me to move in with her to help her and my 11 yr old grandson. I fled the house out of fear of being physically harmed. She put everything in Public storage. I left with only the clothes on my back. It took me over a year to try and get my life back in order. The police went to her house four times standby so that I could retrieve my things.Four times I rented a U-Haul and four times she refused to answer the door. Now she hasn't paid the storage for three months.All of my belongings are being auctioned off.I have the money to pay the storage but if I pay it off, my daughters name is on the storage and she can go in there and move all of my things out.Public storage will do nothing to help me.I can't afford a lawyer. my son passed away last year. In that storage is a mothers ring he bought when he was 17. He was 34 yrs. old when he passed. If Ronald L.Havner could help me it would be a blessing. My name is Catherine (hidden). Please help me!

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Jessica Gunnerson - 45 d 16 h ago

0

Try to get a lawyer pro bono in your area. This company do scams to steal money and belongings

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#ripoffpublicstoragecustomer - 34 d 13 h ago

0

I have been renting the space from Public storage located in 1960 Houston TX for a year, i have automatic payment system set up through my bank for monthly storage fees of $52.00 monthly, on the month of feb, I receivd a call from the public storage agent by name Alexis, she stated that my storage unit has been sealed off due to non payment, i quickly log in to my online banking and verified the feb payment have been processed by public storage , when i called them to complain, Alexis was rude and hang up on me, multiple unsuccessful attempts was made to contact someone, i canceled my payment with them for the next month being march pending the outcome, i was sidetracked due to sudden changed of my daily routine and did not go to the public storage office to sort things out, after something like mid of march approximately 20 day late, they called me and demanded to pay $200 for the month of march or my stuff would be auctioned, i was furious and demanded why they hiked my storage fees up to 300% 4 times what my monthly fees was even if i was late for a month, they quickly suggested that i signed the contract and there is nothing anyone can do, they are probably right i did sign whatever contract they claimed, another pure example of public legalized rip off of ordinary people backed by the law that suppose to protect ordinary people. Public storage, way to go, good job on business well done..

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Anonymous - 24 d 49 s ago

Perhaps you can offer your daughter a bribe. Even if she has treated you unfairly, you might have no choice but to offer her money to cooperate. It is not fair, but of course, often life is not fair. Public Storage is a large corporation, with thousands of employees that just won't care about your situation. The court system is slow and doesn't care either. An attorney will be expensive. Do you know anyone with bolt cutters, that can help you get into the space? Good luck.

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Johnette Fullmer - 15 d 17 h ago

Buy the unit back at the auction, they usually go for cheap. Do not tell them that you have a personal connect to the items being sold. If someone out bids you talk to them after the sale and ask them if you can get your personal belongings.

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HASSIEVMEGRAVE - 16 d 9 h ago

1

GREETINGS RONALD HAVNER JR. MY NAME IS HASSIE MEGRAVE MY TELE (hidden). THE REASON THAT I AM WRITING TO YOU IS, THE MANAGEMENT AT THE SEA TEC WASHINGTON DES MOINES MEMORIAL RD PUBLIC STORAGE IS CAUSING ME PROBLEMS. MY RENT IS PAID UP UNTIL 5-1-18. BUT THEY HAVE PUT MY LOCKER UP FOR AUCTION. I NEED TO GO TO MY LOCKER DAILY. PLEASE LOOK INTO THIS.

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Denise Michen - 17 d 44 s ago

I have been renting from public storage for several years. I pay 351 a month for this place, 3 times my unit has been broken into. Police don't do anything. Managers don't do anything ,corporate doesn't do anything. Hopefully the news media will bring to light , and for this company to start losing millions of dollars for there poor security and start looking into there own people for inside jobs for theft of our belongings.This public storage is in Woodbury mn .Wooddale Dr.

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Marcelle Moore - 19 d 19 h ago

0

Very upset. We moved out and the 1st was Easter so we were out of town and we had a refrigerator and tires in storage that we got out on the 4th, but they are charging us stating we did not move out until the 6th for the entire month. Public Storage is a complete rip off and I refuse to pay anything to them. I will not pay for a storage that they will be renting to someone else. If I have to go to small claims court to resolve I will because this is truly ridiculous just another way to get money out of someone.

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Hindsight is 20 20 - 21 d 40 s ago

3

Wow cannot believe what im reading.i just gonna move out

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Helena Isom - 21 d ago

I have a unit with you all.. the elevator had been broken since March 21st 2018 and I was not informed by the facility that it had been broken.. I planned on vacating my unit March 31st because I got the keys to my place March 30th.. however I rented a truck which costed me 133 dollars and took off from work in order to move into my new place. When I got to the unit the elevator was broken so I'm instantly infuriated because I've gone through all of this hassle just to be able to move my things.. I'm calling everyone I even spoke to the diary manager of that facility and he told me that "he doesn't know when it will be fixed.. they're waiting on a part" so I'm just in disbelief at that point.. I'm expressing to him that I need my things and this is unfair to me and that I don't have the money for a whole added month.. like I literally just paid a bunch of money for my new place. So he goes " I can credit you100 dollars towards the month of April so you'll only pay 80dollars for the month of April" I'm just like UNBELIEVABLE! Why am I being charged for a whole month of service when I don't need it.. I'm basically forced to have my things in storage right now be a the elevator is broken.. what kind of franchise is this?! I will never use this storage again.. and to think they couldn't even accommodate! I'm still in disbelief.. that's 133 dollars down the drain and now they're telling me 80 is going down the drain as well.. I really can not believe this! I've never in my life had to deal with this. So my last hope was coming to corporate to see if I could get help because this is unheard of for me.. EXTREMELY POOR CUSYOMER SERVICE! I paid for services that included a working elevator and since March 21st it was down meaning I did not even get my money's worth for March then they try and charge me for April?! Meanwhile the elevator still isn't working and my things are being held hostage because of a broken elevator.. I am so dissatisfied with the services at this facility. I just can not PLEASE HELP ME!

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Tabbetha Saunders - 22 d ago

0

I have a unit at public storage on lane Ave and Wiley right on corner. The property manager is a rude, arrogant person that does not need to be working in this know and of business cause she is not a people person. The property manager is Christine. I don't recommend this particular public storage to anyone. I have had nothing but bad and rude encounters every single time I cone here. You have lost me has a potential client. I will never rent a storage unit from her again. Oh yeah when I first rented the storage unit in November of 2017 it was so filthy and the property manager Christine already new this after we opened the unit and seen it that is when she proceeded to tell me and my husband.

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Michelle - 22 d ago

I'm frustrated because I can never pay online due to the fact that my information never seemed to be updated on my acct. Spoke to representative and even was emailed my username/ password but I still had problems and had to pay 10.00$ just to pay my bill. Ridiculous

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