I fancy Myself a traveler! I move about studying or working and Public Storage has (for Years and multiple States) been My 'Go To' for storage needs and for the Life of Me I couldn't tell You why. I have rented from Public Storage here in the PDX area now at least 3 or 4 times and each time has progressively gotten WORSE! [tap tap tap] Is This Mic on?! the past TWO times now I have been vandalized, losing property and hard earned items. The First time I was part of a Lucky 13 people who had been broken into at a Halsey and 92nd branch, filed police report and somehow submitted paperwork that nobody knows WTF about, years later, STILL no compensation. This other time, I was part of a series of breakins that I thought happened the SAME day. Turns out the RV that was broken into immediately next to Mine, the manager mentioned KNOWING about right there at Burnside and 202nd. WTF Public Storage?! Someone broke into My parked RV and stole everything besides the carpet and some books in the RV School Bus fixer up project. I have things of value hidden, including the two brand new batteries I needed to get the vehicle running, just gone. Now in the State of Oregon a Core charge is but a mere 12-15-18$US; hardly worth a 200$ battery times 2. Throw in the Recording Studio Monitors, the 6800 Watt Gas Generator and many more and the peace of mind that I THOUGHT I pay for is suddenly gone and a larger question of Where the @#$% are the security cameras actually streaming to or the alarm or the Live in on site Manager?! Makes so many questions come to mind. I got on Google just now to find Corporate contact information but I'll start here.
I am totally disgusted by the treatment I received from this organization. My property had been wet for months and no one notified me. All my property was covered in green mold and I lost antique furniture that can never be replaced. The property manager was abrasive and abusive and he admitted that he know from months that the roof was leaking. I tried to get the name of a corporate person to speak to, and was refused the information. For the amount of money I have paid this organization, I deserve better treatment and a refund for the rent I paid for as many months that my property sat in water.
I would go a below a one star but it wont let me. Read the fine print there is no reason not to give a pro rated refund so make sure you use the whole month. Very very disappointed with that.
Worst nightmare of my life!! They lied saying it is climate controlled....not true....it is hot as haitis in that building...they have terrible hours to where you cannot get in early in the morning or at night...there is ALWAYS trash all over the place blowing all over the parking lot! They should be fined by the city for their constant littering and environmental pollution!
I have had 2 ...count them...2 storage units there. They keep jacking up my rate over and over on both of them. They call and harass you the second your late, they were even calling and harassing my Mother because I had her as an emergency contact...."emergency" contact people...how freaking dare you call my Mother!! Who gave you the right to call and harass my Mother!!!?? And then, stick you with big late fees- plus their constant harassing phone calls.
Then to add insult to injury; I was told a month ago that if I got my stuff out of the smaller unit by the 7th- that I would only have to pay those days, not the entire month. So I killed myself to get something arranged by the 7th so I could get rid of one of the units. So I called them in the morning on the 7th to tell Denise I was- as we had discussed and as she informed me to do- going to empty out that unit by the end of the day. She would not come to the phone, so I told the person what was going on and that I was doing what Denise told me I could do.
The lying rude person Denise would not come to the phone, they out me on hold for almost 30 minutes- then when I called back again, again she still refused to come to the phone.
Some loser Frank got on the phone- I told him what I was promised just a month ago and they needed to honor their word to me....he said they no longer did that....WHAT!!!!???? So that heinous liar Denise lied?...or where they lying to me now? Which lie is it today!?? He called me back saying he talked to his regional person, and no they would not honor what I was told.
So I called again and talked some other rude, horrible person Tiffany to give them notice I was out of that unit by the end of the months and she starts harassing me on when I am paying for the storage...WTH!!! It was just due the other day!
Worst freaking company EVER!!!!!!!!!!!!!!!!!!!!
Iv never seen such a con company they are just running SCAM on us I'VE GOT TEN THOUSANDS PEOPLE ON FACEBOOK CLOSE ON TWITTER AND I'M A HAIRSTYLE AND WHEN THEY SAT IN MY CHAIR AND I'VE HAD THIS JOB 35 years AND THEY LOVE TO HERE TRUE GOSSIP. AND I SEE MANY CLINTS IT WILL BUILD AND BUILD
DO NOT USE THIS COMPANY I BEEN THERE 4 MONTHS. THEY WILL GO UP IN PRICE. AND THERE CONTRACT SAID THEY WOULD EMAIL YOU THEY. WENT. UP. 30.00. I USED STORAGES BEFORE NEVER HAD ANY ONE THAT WHENT UP IN PRICE DID NOT TELL BUY NO FORMS. ALL THERE TRYING IS STEAL YOUR PROPERTY EVERYTHING I OWN IS IN THERE STORAGE AND THEY KNOW THAT MY HOME WAS DESTORYED. I'M LIVE OF SOCIAL SECURITY. I HAD TO MOVE FAST THE SAME WEEK MY MOTHER PASS. DO NOT USE THIS COMPANY THEY WILL SCAM YOU THEY MAKE YOU PUT INSURANCE IS ANOTHER SCAM. I HAVE PRIVATE INSURANCE. WITH THERE LITTLE INSURANCE IT'S NOT WORTH IT. JUST ANOTHER SCAM. PLEASE. I'M TELLING THIS IS ONE OF THE BIGGEST SCAM. IV EVER SEEN GOOD NEW I HAVE 10,000.00 PEOPLE ON FACEBOOK AND ABOUT 7000 ON TITTER AND I WILL BE MAKING YOUTUBE VIDEO OF THE NUMBER ON SCAM COMPANY. BE LOOKING FOR IT. AGAIN DON'T RENT FROM THIS COMPANY. THEY WILL STEAL FROM YOU. THERE THIFTS.
This is the worst storage facility. I used my password to get into the gate. On my way out i used the same password, it was not working. I pressed the buttom to speak to the manager, no reply. After a few more password attempts I then exit my vehicle and proceed to the office. The gate closes behind me. This is approximately 1:15 pm on Saturday August 12th. I get to the office door and it is locked. I go back to the gate and the gate is locked, so now my car is locked inside the gate. I attempt my password again it still does not work. It is now around 1:30. I see in the distance the property manager walking the property i call over to her for assistance, she tells me to wait. I wait and wait. Then around 2:00 she walks up to the gate and asks me if i tried my password. I said yes of course why would you make me wait 30 mins, she shruggs her shoulders and opens the gate. I verified online that my bill was paid. I will call corparate on monday to find out why my password is not working.
This is the worst company ever!!!!!
Our facility frequently shuts down the facility for their personal business. Twice we have gone to get something out of our storage unit and found the office completely empty and the code box disabled and the rude woman (DONNA)they have running the place seems to think that she has the God given right to be totally disrespectful to everyone like she is doing us a favor. I have made it a point to tell anyone that I can not to even consider using your facility. You are over priced and no one should have to put up with your employees being just absolutely rude. Also i will be giving you an F rating.
Ronald L. Havner Jr.: CEO
My name is Sharon Bell and I have a unit at 72 Emerson Pl. Brooklyn NY . I have had this unit since Aug. 2017. I recently changed accounts and that's when my problems started. I put in my new infomation and proceeded to make my payment. About a week later I received a notice that my check had been returned and that I now owe a late fee and return check fee. First of all I don't pay with a check, I pay with my debit card. After speaking with a customer service rep Brennad I reluctantly paid the bill. The following month the same thing happened and after speaking to the same rep I asked to speak to her supervisor Ms. Katelyn, who NEVER called me. I called back and spoke to Ms. Brennad again and was told that EVERY TIME I make a payment I needed to re-enter my infomation. I am refuseing to pay these fees because the problem is with the web site and not with me. I am going into the office to make a payment minus the late and return check fees. Any help you can provide will be greatly appreciated. Thanking you in advance, Ms. Sharon Bell. I can be reached at (hidden)
Ronald L, Havner , Jr
My name is Mr Sogah I rent a unite from 501 East Diamond Ave , Gaithersburg ,md 20877, and I was giving fourth floor , ,and payment is $127. I already put some of my stuff in already , and is about six days now the Elevator is not working is very difficult to carry stuff through the steps ,before them I rent a truck load my stuff from my house send it there Lord and behold the elevator is not working and there no SIGN or anything and when I went to the office the lady told it would be done last Friday , still up to today the elevator is not working but I have to evacuate my apartment by Friday ,and I when to talk to them the ladies in the office said I have to paid more because they are transferring me to different unite , is not my faults
the truth of the matter is , is not my fault , I am not asking for transferred or of witch of the unite I want the elevator is not working , and is making things difficult .
I have been calling Marsell Howard , and left him couple of messages not reply , and also one the customer office told me it would take 24to 48 hours before I would get a reply to my problem .
I need transferred now is not my fault ,
Ayao Sogah ,
Worst of he worst. Facility in Ownings mills ,md. On 3rd floor. Day I signed contract one of two elevators not working. A week later my daughter took truckload of stuff over and 2nd elevator also out . Transferred to another location of there's and they refuse to refund me the $ 22.00 for a cylinder lock that can ONLY be used at that one location.
Have left 5 voice messages for area Mgr over 3 weeks, no response. Left 3 messages at toll free customer service location on supervisor voice mail no response.. advertised specials are bs as they charge administration fee to set up.
I I need someone to call me back as soon as possible I have called and left a message with you I've called and left a message with Michelle I have tried to email Urban over the Independence Missouri on Frontage Road Independence I want to know the 30th to pay my bill and ask questions about my account and he became very irate with questions he could not answer and questions he was answering as a lie I was very calm and everything I was doing when I hit asked for Brandy and who is the other worker there who actually I had spoke to said that she wasn't there and he didn't know when she was going to be but yet when I came into the office she walked into the back room Urban is unprofessional and on top of that a very scary unstable mentally Disturbed man when I have someone screaming in my face spitting on me literally scaring me telling me to leave the facility when I needed to still pay my bill I need someone to address this late charges that occurred that should not been on there I need for somebody to address this as soon as possible and have that month taken care of my attorney is Dave mandelbaum and I am going to contact him and KC 5 TV investigations
Public Storage is a big Rip off! They are trying to charge us a whole months storage for us moving out after giving them advanced notice. We told them 2wks in advance that we would be moving on or before the 1st of the month. We moved on the 1st. Now they are trying to charge us a whole months storage. There trying to say we did not give them 2wks notice , the dumb ass little girls they got working at the Sweetwater location in Spring Valley CA location don't know what the f##k their doing.
similar here. no pro rate in california as of the first of aug. I am in the middle of a email blitz.
No pro rate in california! that is so wrong. I cannot pay 2 storage's I am out and clean This is very wrong. right after a rate hike of a 19 percent after 6 months. outrageous. I will never grace the door of a public storage as long as i live ant tell all I know to avoid doing so also!
I rented a unit at the Commonwealth Avenue, Fullerton location. Did the auto pay. On Saturday, August 5, I cleared out my unit and closed the account. When I asked when I was going to get a refund for the balance of the month, I was told that because I paid auto payments I wouldn't get anything. This was a large unit costing me almost $300 a month. I'm so pissed right now that these people can take my money, turn around and rent that unit and get money for the same month I already paid for. That is double dipping in anyone's book. I want a refund!
What a rip off. I will happily tell everyone I know not to rent from these people, but if you do, DO NOT DO AUTO PAY!
They are all about ripping people off
I recently rented a storage unit for 11 months in a very trying time of my life to say the least. This is the worse company I have ever dealt with in my entire life. And I was in management for several years. I was renting in Beaverton Oregon and was totalling misinformed about move out information. As well as move in. Very deceitful a 10 by 5 unit what a joke. Train your employees,
Your Baltimore, MD Office allowed someone (unknown to me) to use my credit card and this has been reported to law enforcement authorities. I have reached out to your Baltimore Office and dialed: (hidden) and cannot reach a person, I do plan to call again. Please ensure you train your representatives to check credit cards against identification, and also, you should not accept credit cards via telephone;also, perhaps screen who you hire for financial transactions. The price charged was over $300.00. Please do better than this customer service.
Pitch black, no lights again on the whole south side of the property on 70th st in Scottsdale! Get it together people and while your at it, credit me a whole month since it's been 3 weeks I haven't been able to do stuff I need done in my unit!
I inquired on a storage unit on 7/29/17. The agent on the phone was very nice and helpful. I told her that we were not sure what storage company we were going to use, that we were just calling around. Within 20 minutes someone called me back asking if we were going to use their company for our storage needs. The next day 7/30/2017 they called me @9:51am and 2:27pm and asked me if I was still interested and I informed them we went with another company and I already told an agent earlier in the day. The next day 7/31/2017 they called @4:27pm and 5:15pm and asked me the same thing. I told them that I already told someone multiple time and to put me on the do not call list. And again said they will "check the box" to not call this number. The next day 8/01/2017 @9:53 same call as above. They said they would "check the box" that says not to call. The next day 8/02/2017 @4:39pm same call same answer. I told them AGAIN, PUT ME ON THE DO NOT CALL LIST. The next day 8/03/2017 @4:43 same call, now said they will put me on a do not call list. Now today 8/7/2017 @4:15 I'm tired of this, I thought when you ask a company to PUT you on their do not call list they had to stop. I'm ready to turn my phone records over to the FTC and attorney general to file a report.
My daughter personally contacted public storage letting them know tha I was in a bad Accident. and I was having a major sugery Eddy from public storage on W McNab Rd ft lauderdale lied and say that he spoke with me knowing that he did not sold my storage. I went there and called the manager Rudy Garcia he told me that he was going to call me on Monday to get my documents and my clothing but everytime i contact him he never answers they took my stuff thats illegal if you know that it was beyond a persons control i will be suing them.All they do is check out your storage and see what they want for themselves and there friends and public storage on W Mcnab always has a sign om the door so how is it that you can sell a persons stuff when you guys never there.Law Suits
Denise, who is area manager at public storage, ILEGALLY SOLD MY UNIT AT AUCTION, refused to take my $400. payment, then turned around and sold my unit for $25. Which further convinces me that it was an inside job. Arent you supose to have an auction to recover what theyve lost on the unit? I was there to pay for my unit and instead Denise throws her weight around and does whatever the hell she wants with peoples lives. Now they are trying to slap me with a $500. invoice! They can consider that unit paid in full. I have lost over 30 years of memorabilia that can never be replaced, all because Denise had it out for me. DO NOT PISS OFF DENISE AND TELL HER SHE MADE A MISTAKE, you will never see your things again. This has got to stop, who do they think they are. You havent heard the last from me Denise, i will keep up your ass again and again, and again, and again, and again, and again, and again, until you are stopped. DO NOT RENT FROM PUBLIC STORAGE.....THEY ARE ALL ABOUT STEALING YOUR THINGS. I am not the only customer this has happened to. There are several us. PUBLIC STORAGE SUCKS!!!!!
I totally agree with you!!!! But that's when you get yourself an Attorney.
My facility I'm at in Scottsdale has no lights for over a week and people coming through the side of the gate and leaving without codes! I guess let Denise lose it for you or get robbed because they don't maintain the property or have proper security features OH! And no property manager or emergency to fact info to tell them there's no lighting on my whole side of the building ...still!
Gotta say....... HELLO!! FILM AND RECORD EVERYTHING. SAD, I KNOW,,, BUT " BURDEN OF PROOF LIES ON U" I WOULD HAVE DONE SOMETHING BIT IT, BUT U DIDN'T. WASTING MY READING TIME WITH A VENTOR. BE A DUER