Information, reviews and public commentary for US companies

 

Public Storage

Rating
0.448361
Web
http://www.publicstorage.com
Address
701 Western Ave.
Glendale, CA
91201
Contact
Ronald L. Havner, Jr.
Role
Chairman, President and CEO
Phone
(818) 244-8080
Fax
(818) 553-2388
Twitter IDs
@PublicStorage
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B Robinson - 4 d 11 h ago

0

To whom it may concern,

I am reaching out to you in regards to my experience with the Public Storage, Kent location.

In the past, I have used storage many times, and have never had a problem.

From September to December of 2019 I rented a unit to hold my apartment furnishings since I was working on my new residence. I visited the unit on December 15th2019, to gather my belongings to move into my new place, and was shocked and disgusted to see it was infested with rats. Not just some rat droppings, every box had droppings inside and was covered in rat poop. While I was trying to sort through the mess, I came across 4 rats inside of the unit.

All upholstered furniture save one family heirloom rocker was lost. Three truckloads of items went to the dump.

It took me three weeks of cleaning every item that I could save in order to set up my place and move on with my life.

After informing the manager, she advised that she has had some complaints that there were rats in the building that my unit was in.

The entire building was infested, which means that there were no steps taken to prevent the spread of rats from one unit to the other in the entire building. there was no offer to refund the months rent of the unit or help with purchasing the many items sent to the dump. I was told I should have gotten insurance. I then called the customer service line and was told this information had not been relayed to them and proceeded to give me a number of managers to talk with about getting this resolved. I was given the run around.

I would not recommend this storage company.

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The person everyone accuses - 2 d ago

I known the storage abandoned thieves!?! I been watching and listening the whole time....big dog watching. You all will be surprise what string of network connections involving the local media companies, entertainment productions, local law enforcement and religious temples supporting the local thieves in the neighborhood. But due to ongoing investigative collection and that the activity reflects in a past cases and of agencies' conduct, the identity of the storage thieves cannot be reported.

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Desirelle S. - 4 d 6 h ago

0

I have relocated and unfortunately am unable to clear my unit. I have tired numerous times to get help with this matter and have been ignored and then given the run around. I was asked to take a form to get notarized and when I did that the notary was unable to notarized because the form you guys gave me was not correct. I NEED HELP. My unit is in Scottsdale Arizona and I am now living in Oregon. Can someone please help!!!! Kristen the manger has no idea what she is talking about and has giving me false information and sent me on a wild goose chase.

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Anonymous - 15 d 17 h ago

a customer of the location on 11625 Olympic for less than 6 months and just got my unit broken into. Close to 3k worth of goods were stolen. When I reported this to the managers on-site, I was told 30 other customers have experienced the same

Public Storage:HEADQUARTERS::+1:8:5:5:2:3:4:2:9:9:9,,,

Public Storage :PHONE:NUMBER:::+1:8:5:5:2:3:4:2:9:9:9,,,

Public Storage:HEADQUARTERS::+1:8:5:5:2:3:4:2:9:9:9,,,

Public Storage :PHONE:NUMBER:::+1:8:5:5:2:3:4:2:9:9:9,,,

Public Storage:HEADQUARTERS::+1:8:5:5:2:3:4:2:9:9:9,,,

Public Storage :PHONE:NUMBER:::+1:8:5:5:2:3:4:2:9:9:9,,,

Public Storage:HEADQUARTERS::+1:8:5:5:2:3:4:2:9:9:9,,,

Public Storage :PHONE:NUMBER:::+1:8:5:5:2:3:4:2:9:9:9,,,

Public Storage:HEADQUARTERS::+1:8:5:5:2:3:4:2:9:9:9,,,

Public Storage :PHONE:NUMBER:::+1:8:5:5:2:3:4:2:9:9:9,,,

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Christine Gonzalez - 8 d 13 h ago

0

I am a United States army disabled combat veteran . I have been chronically homeless for 20 years. My wife and I just recently got assisted with rented a home through VASH program. We moved in This past November.. we put our few last possessions into a unit in Ealerock CA. 90041. We annoy pay rent and all utilities and be able to pay 900 dollars to PublicStorae so we can get our stuff out of Storage. No Staff Person at Public Storage wants to help us get our stuff out. Hector and Christina Gonzalez 520 Basetdale La Puente CA. 91746 Email. (hidden) Can Someone help.....GOD. Bless

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Debrah Sanchez - 16 d 4 h ago

I am a current and a good tenant at the Valley St. Faculty, I do not come here often and I recently moved to a larger unit. I have been harassed, violated and my character defied by an employee here today by the name of Julian. He has deactivated my access code with my immediate neccesary belongings upstairs and I am currently waiting for Seattle police to arrive. Julian entered my unit without permission which is illegal. I have multiple sclerosis and I am disabled. I need immediate assistance and access to my unit. This man is a lair and I intend to hold him fully responsible for his actions. I recorded the entire incedent. My name is Debrah Sanchez and my unit number is E 159 of which he says he has started an eviction. This man suggested sexual favors from me to stop the eviction. My number is (hidden) Your immediate assistance is greatly needed. Thank you

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Anonymous - 16 d 18 h ago

(SPAM)

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Anonymous - 16 d 9 h ago

There are no words to explain how disgusted I am with this company. I've been attempting to settle with them on a mistake they made for quite some time now. They offered a low ball settlement, and when I declined. I've never heard back from them. Thanks to a mistake made by one of their call center representatives. All of my belongings (grandmothers wedding dress, family photos, furniture, etc. all lost forever). Good luck getting someone who cares!

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Unsatisfied Prior Customer - 16 d 11 h ago

0

There are no words to explain how disgusted I am with this company. I've been attempting to settle with them on a mistake they made for quite some time now. They offered a low ball settlement, and when I declined. I've never heard back from them. Thanks to a mistake made by one of their call center representatives. All of my belongings (grandmothers wedding dress, family photos, furniture, etc. all lost forever). Good luck getting someone who cares!

Sharon D. & Kathleen J - both district mangers that could care less.

44th St. McDowell - Phoenix Location

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Ronald L. Havner, Jr./ ceo - 19 d 17 h ago

0

(SPAM)

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Senior - 17 d 6 h ago

0

I have tried to contact Ronald Havner regarding the awful service in Alpharetta, GA - Maxwell Road. I have called the property Manager as well as the District Manager and no one has called me back. Management at that location is awful!!! The facility is not well kept and there are homeless people living in units. To top it off, now they want to increase my rate and I have only been there for 4 months. I have all these things to move from the unit and with no help. I am a senior citizen! Public Storage is awful. . . well the Maxwell location is.

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Dale C Childs - 24 d 8 h ago

0

I have 5 X 10 unit where the rates have increased $20 8n 2 years!!! I just received an email stating that there's another increase beginning March 1st!!! This is unreasonable and unaffordable. I am now about to be paying $72 per month for a 5 X 10 space. Time to look elsewhere. VERY Disappointing!

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Anonymous - 20 d ago

0

Well, I am paying 120 and every month it goes up I HATE PUBLIC STORAGE I HATE PUBLIC STORAGE!

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Peter Karagines 714-391-2756 - 20 d 11 h ago

0

I called customer service and complained about my RV being Broken into 3 times. The last time I was notified my RV was Broken into was on February 1, 2020. I called customer service complaining that their security was bad and I was not going to pay February rent as I moved my RV February 1, 2020 because they could not keep my RV safe from vandalism. The customer service representative said I needed to pay and I said then we can settled this in court and they hung up on me. THIS IS ONE BIG RIP OFF COMPANY AND THEIR ARROGANCE IS ONLY SURPASSED BY THEIR IGNORANCE.

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V - 22 d 6 h ago

1

I am a new customer that has been using your service for around 5 months on my 5th month I received a $30 increase this has created a financial hardship for me. I tried talking to supervisor and they won't return my call nor will the representative give me the corporate office information to call. I am very unhappy and feel like I'm being taken advantage of

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Greg Illig - 31 d 14 h ago

0

DO NOT USE PUBLIC STORAGE! This company use "bait and switch" tactics to entice you to rent their storage units. I was quoted and charged $148/month for a storage unit at 1169 N. Beneva Rd. in Sarasota, FL. 5 months after moving my possessions into the storage unit I was notified by them that my rental rate was being increased from $148/month to $194/month. That's a 31% increase in price after 5 months! Their excuse? "That's what all the big storage companies do." Do yourself a favor, don't rent a storage unit from Public Storage. Find another company that won't lure you in only to increase your rent after a few months. STAY AWAY FROM PUBLIC STORAGE!

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LAUREN FIGUEROA - 32 d 17 h ago

3

i HAVE HAD THE WORST EXPERIENCE WITH PUBLIC STORAGE. I LEFT A SEVERAL MESSAGES AT 2222 N NATCHEZ. NO ONE CALLED ME. I STARTED CALLING TODAY AT 9 AM TO THE OFFICE ON NATCHEZ, NOT ONE TIME DID SOMEONE PICK UP THE PHONE. SO I CALLED CORPORATE OFFICE...OH LORD THIS WAS AN HOUR 1/2 ORDEAL. i WAS TRANSFERRED OVER AND OVER TO SOMEONE VOICEMAIL. i HAVE LEFT MESSAGES FOR NICK, MEGAN JEAN AND SEVERAL MESSAGES FOR ALL AND STILL NO ONE CALLED ME BACK. I STARTED TO DIAL RANDOM EXTENSIONS SO THAT I CAN REACH A LIVE PERSON. I FINALLY REACHED JAIME THE DIRECTOR OF HR. HE HAD TO WRITE AN EMAIL TO THE DISTRICT MANAGER TO CALL ME. AFTER ALMOST AND ANOTHER HOUR WAIT - NICK FINALLY CALLS ME BACK. MY SITUATION IS MY STORAGE IS GOING UP FOR SALE ON THURSDAY THE 23RD. ALL I ASKED IS FOR 24 HOURS TO MAKE MY PAYMENT AND AFTER ALL THIS I WENT THROUGH...NOTHING COULD BE DONE. I AM A SINGLE MOTHER OF 2 AND PAYING FOR MY DAUGHTER COLLEGE AND I AM STRUGGLING SOMETHING AWFUL AND PUBLIC STORAGE COULD NOT ACCOMMODATE ME. I DIDN'T ASK FOR A WEEK OR EVEN A MONTH...I ASKED FOR 24 HOURS MORE....AND THEY FLAT OUT AND TOLD ME NO. I WILL GET THIS PAYMENT IN BUT I WARN ALL OF YOU....THE STORAGE ON 2222 N NATCHEZ IS HORRIBLE PLACE TO STORE YOUR THINGS. I FOUND RAT DROPPINGS IN MY UNIT AND I PLAN TO MOVE MY STUFF ELSEWHERE. SO I STRONGLY SUGGEST YOU BYPASS PUBLIC STORAGE AND GO ELSEWHERE....THIS PLACE IS ALL ABOUT WANTING TO SELL YOUR STUFF AND THERE IS NO PROMISE THAT YOUR STUFF IS SECURED FROM RATS ENTERING YOUR SPACE. I HAVE LOST SO MUCH IN THIS STORAGE UNIT AND I WAS DENIED INSURANCE COVERAGE. THIS PLACE IS CRAP - WARNING DO NOT USE PUBLIC STORAGE ESPECIALLY THE ONE LOCATED AT 2222 N. NATHCEZ, CHICAGO, IL OH AND GET HIS ON THIS PAGE IT LIST A CEO THAT IS RETIRED

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LAUREN FIGUEROA - 33 d 6 h ago

0

i HAVE HAD THE WORST EXPERIENCE WITH PUBLIC STORAGE. I LEFT A SEVERAL MESSAGES AT 2222 N NATCHEZ. NO ONE CALLED ME. I STARTED CALLING TODAY AT 9 AM TO THE OFFICE ON NATCHEZ, NOT ONE TIME DID SOMEONE PICK UP THE PHONE. SO I CALLED CORPORATE OFFICE...OH LORD THIS WAS AN HOUR 1/2 ORDEAL. i WAS TRANSFERRED OVER AND OVER TO SOMEONE VOICEMAIL. i HAVE LEFT MESSAGES FOR NICK, MEGAN JEAN AND SEVERAL MESSAGES FOR ALL AND STILL NO ONE CALLED ME BACK. I STARTED TO DIAL RANDOM EXTENSIONS SO THAT I CAN REACH A LIVE PERSON. I FINALLY REACHED JAIME THE DIRECTOR OF HR. HE HAD TO WRITE AN EMAIL TO THE DISTRICT MANAGER TO CALL ME. AFTER ALMOST AND ANOTHER HOUR WAIT - NICK FINALLY CALLS ME BACK. MY SITUATION IS MY STORAGE IS GOING UP FOR SALE ON THURSDAY THE 23RD. ALL I ASKED IS FOR 24 HOURS TO MAKE MY PAYMENT AND AFTER ALL THIS I WENT THROUGH...NOTHING COULD BE DONE. I AM A SINGLE MOTHER OF 2 AND PAYING FOR MY DAUGHTER COLLEGE AND I AM STRUGGLING SOMETHING AWFUL AND PUBLIC STORAGE COULD NOT ACCOMMODATE ME. I DIDN'T ASK FOR A WEEK OR EVEN A MONTH...I ASKED FOR 24 HOURS MORE....AND THEY FLAT OUT AND TOLD ME NO. I WILL GET THIS PAYMENT IN BUT I WARN ALL OF YOU....THE STORAGE ON 2222 N NATCHEZ IS HORRIBLE PLACE TO STORE YOUR THINGS. I FOUND RAT DROPPINGS IN MY UNIT AND I PLAN TO MOVE MY STUFF ELSEWHERE. SO I STRONGLY SUGGEST YOU BYPASS PUBLIC STORAGE AND GO ELSEWHERE....THIS PLACE IS ALL ABOUT WANTING TO SELL YOUR STUFF AND THERE IS NO PROMISE THAT YOUR STUFF IS SECURED FROM RATS ENTERING YOUR SPACE. I HAVE LOST SO MUCH IN THIS STORAGE UNIT AND I WAS DENIED INSURANCE COVERAGE. THIS PLACE IS CRAP - WARNING DO NOT USE PUBLIC STORAGE ESPECIALLY THE ONE LOCATED AT 2222 N. NATHCEZ, CHICAGO, IL OH AND GET HIS ON THIS PAGE IT LIST A CEO THAT IS RETIRED...I COULDNT EVEN REACH HIM EITHER. PATHETIC.

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Sean - 36 d 5 h ago

1

I've been a customer of the location on 11625 Olympic for less than 6 months and just got my unit broken into. Close to 3k worth of goods were stolen. When I reported this to the managers on-site, I was told 30 other customers have experienced the same issue. Not only was it 30 customers but in a specific area. Wouldn't you think the location would contact customers and give them a warning of what's going on? I would advise you to not rent a space at this location unless you are comfortable with possibly having your unit broken into and not having the company or location care of these type of incidents.

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Gray - 39 d 4 h ago

0

Public storage has added 100 to my account for NSF charges for someone trying to pay a late chg without sufficient funds. These are not mine. They dont care.

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Waiting for Appreciation - 39 d 12 h ago

2

When a current client wants to rent another unit, they don't receive the online specials that someone new gets. Marketing 101 is it's better business to keep the clients you have then to find another one. Long-time clients don't receive any "free" month just increase after increase. It's hard to recommend this company when you know how family or friends will be treated. No perks unless you are new.

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Robert - 53 d 9 h ago

4

(SPAM)

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Barbad i - 53 d ago

4

f 2020. My Client's 10x20 storage unit was broken into. I am utterly shocked. Had NO IDEA this location was so sketchy until I read the previous reviews. NYE Day no response from corporate, manager etc. I bet if their office area was broken into they would have been there in a NY minute. I have my suspicions on what actually went down.... Sadly, my client's rented here assuming things were safe - so did I.

Cameras? one ONE on each floor. ONE!!!

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SNAP - 53 d 2 h ago

0

Something happened from the time we signed the contracts to the first visit of 2020. My Client's 10x20 storage unit was broken into. I am utterly shocked. Had NO IDEA this location was so sketchy until I read the previous reviews. NYE Day no response from corporate, manager etc. I bet if their office area was broken into they would have been there in a NY minute. I have my suspicions on what actually went down.... Sadly, my client's rented here assuming things were safe - so did I.

Cameras? one ONE on each floor. ONE!!!

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Robert - 58 d 8 h ago

0

Facility at 4113 Hempstead Tpk, Bethpage NY.

Brianna, the "non" customer service person, has to be most uncaring and disrespectful person I have come across in the service industry. Stay away from this facility. Rented a 10'x10' unit. Loaded it up and then realized it did not look "square". Measured it and it is a 10'x8' -- a $32/mo. price difference.

Went to the front and asked Brianna to change my agreement to a 10'x8' unit and was told "no, read the fine print. all sizes are approximate". I do not consider a 20% difference to be approximate, especially since they advertise a 10'x8'. She said call Matt, her boss, and he will tell me the same thing. If you are having issues with this place, Matt is at (hidden). Judging by some of the comments online about Brianna, maybe if enough people call Matt, he will realize there is a problem.

I will post to as many places online as I can find. This is a terrible way to do business.

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