Information, reviews and public commentary for US companies

 

Public Storage

Rating
0.452693
Web
http://www.publicstorage.com
Address
701 Western Ave.
Glendale, CA
91201
Contact
Ronald L. Havner, Jr.
Role
Chairman, President and CEO
Phone
(818) 244-8080
Fax
(818) 553-2388
Twitter IDs
@PublicStorage
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Anonymous - 16 d 7 h ago

1

I stopped in to my local public storage today and paid for a 10x15 room. I left and called back within an hour to inquire about a refund, as I no longer needed the unit. I was advised they could refund everything except for the $24 admin fee and the $1 rental. I could understand if I actually used the storage, then I would be liable for the fee. I did not have a chance to put my things in the unit, I only paid and left. Nowhere in the terms and conditions does it say the admin fee would be non-refundable upon receipt. I will be contacting the BBB to make a formal complaint.

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Anonymous - 8 h 26 s ago

Actually it's on Page 1 of the lease...

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A dissatisfied customer - 1 d 8 h ago

1

Regarding La Habra Location on Beach Blvd.- The young female office worker put the wrong time on clock and caused me to stand 45 minutes in hot weather waiting for office to open and I am disabled with a cane and can't drive. That was very hard on me physically and No One seemed to care about Customer Service. I am finding it doesn't exist at this location. When I complained about this worker my rent was increased $25 though I never got a notice by mail or email of a rent increase. Hopefully since I am paying a higher price you can put my extra $25 towards light bulbs and cleaning supplies and an efficient worker to tidy up. This La Habra location on Beach Blvd is the dirtiest Public Storage I have ever rented from. I gave this location 1 Star because the Gate does open and close.

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SHEENA BROWN - 5 d 7 h ago

0

hello, my name is Sheena brown, . First, i would like to say I am so displeased with this company, for the number of reasons: 1. it says online you reserve a unit ONLINE you save 15% and my monthly rent would be 28 dollars a month. 2. Nowhere does it say that I had to buy a lock from your company, I am a veteran and live on a fixed income and I know for a fact because I talk and ask questions and I google reviews on public storage and I will say that your site advertises false information. Majority of people who get a storage of any kind usually are about to be homeless and do not want to lose all their things, or are homeless and SOMETIMES a storage is cheaper to store what a person has left, rather than lose everything. I do not feel that people should have to buy the lock from your company, What does it really matter what lock is on there? Your company makes every customer get insurance, so that would mean any lock should do and typically people go to Walmart or Lowes and end up getting their own locks for half the price you company charges. Now I would really like my money back for that lock. I am going to NO longer need your company's services by the end of this month. I have another storage in Homosassa that's a 5x5x10 and I pay 26.50 a month and I was able to use my own lock. Doesn't your company requires cameras at every location and doesn't everyone have their own gate code. I HAVE THE RECEIPT THE ORIGINAL RECEIPT FROM THE DAY I BOUGHT THE LOCK, WHY CANT I RETURN THE LOCK LIKE ANY OTHER NORMAL PURCHASE/RETURN WITH A RECEIPT, ESPECIALLY IF I HAVE ONLY BEEN THERE 2 MONTHS BY THE TIME I CANCEL AND LEAVE THERE. I JUST WANT MY MONEY BACK FOR THE LOCK. I WENT THRU HURRICANE IRMA LIKE THE REST OF THE PEOPLE AND EVERYONE HAD SOMETHING HAPPEN TO THEM. UNFORTUNATE MINE I FEEL IS REALLY STRESSFUL I HAD TO STAY IN A MOTEL ROOM BECAUSE OF THE MANDATORY EVACUATION AND THE SILVER RIVER INN ON EAST SILVER SPRINGS BLVD IN SILVER SPRINGS FL, HAPPENED TO BE THE ONLY DECENT BUT VERY RUN DOWN AND NOT IN THE SAFEST NEIGHBORHOOD BUT BETTER THAN THE OTHER MOTELS THATS WERE NOT PRICE GOUGING, I THOUGHT I WAS GOING TO PAY FOR 1 WEEK SINCE I ALREADY PAID MY RENT IN MY HOUSE THAT I EVACUATED, BUT UNFORTANLY I LOST MY TRAILER. NOTHING WAS LEFT TO SALVAGE. SO NOW I HAVE TO RESIDE IN THIS MOTEL, I JUST LITERALLY HAD JUST GOTTEN ONTO MY FEET NOVEMBER OF 2016 AFTER IN 2014 OF MAY ON MY BIRTHDAY MY HOUSE CAUGHT ON FIRE AND THE ONLY THING I GOT TO SAVE WAS MY CAR AND THAT WAS AFTER BEGGING THE FIREFIGHTERS TO SAVE MY CAR. I KNOW THAT THERE IS A WAY TO REFUND MY MONEY FOR THE LOCK, I DONT UNDERSTAND WHY YOUR COMPANY CANT SELL IT TO SOMEONE WHO IS HAVING HARD TIMES HALF PRICE. LOOK WITH MY SERVER ANXIETY THAT CAUSES STRESS INDUCED SEIZURES AND THE BIPOLAR AND SERVER PERSONALITY DISORDER AND HAVING 5 FAMILY MEMBERS SICK AND JUST BURIED ONE A COUPLE OF WEEKS AGO AND NOW MY UNCLE IS ON HIS DEATH BED MY MOTHER HAS A DISEASE THAT IS SLOWING KILLING HER AND SHE IS 65 AND THE ONLY THING DOCTORS CAN GIVE HER IS PAIN PILLS TO MAKE HER COMFORTABLE AND MY DAD AND MY SISTER. I AM JUST REALLY DEALING WITH SO MUCH, SO IM ASKING FOR A REFUND ON A LOCK THAT PUBLIC STORAGE MADE ME PURCHASE AT THE TIME WHEN I CAME IN, BECAUSE THERE IS NOT WHERE ON Y0UR WEBSITE WHEN YOUR FIRST SIGNING UP, THAT SAYS YOU HAVE TO PURCHASE A LOCK FOR 20 DOLLARS IF I WOULD HAVE SEEN ANYTHING LIKE THAT I WOULD HAVE FOUND SOME OTHER FACILITY THAT DOES NOT REQUIRE RIDICULOUS REQUEST TO PURCHASE ITEMS THAT SHOULD BE OPTIONAL.

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Anonymous - 4 d 10 h ago

it's the money Trail of the cash cow

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andrea cole - 4 d 15 h ago

1

My name is Andrea I had my for storage 3yr I got behind in payment due job loss and I had my only child ashes in storage they auction my things for 60.00 but wanted five hundred from me this is in Atlanta the man who brought my thing swore he would return my son ashes didn't so won't nobody answered the phone the at Public Storage on 166 .

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Anonymous - 8 d 11 h ago

0

Two few night's ago I noticed someone has been tampering with my unit they cut the wiring .whatever you want to call it up on top the wiring and they're almost inside my storage unit I contact a Vicky informed her about it along with the my Public Storage Insurance the public storage Insurance have so much empathy .howeverI have yet to get a call from Public Storage property manager which his name is Jason I showed unit. To Vicky young lady on site. you could very well see that it has been cut the wiring) they left a blue shirt behind. and they continue to come back. I indicated that I would prefer to be moved they charge me a moving fee along with the other monthly fee no discount no nothing that I contact the unit manager I'm waiting to hear a response from his name is Ryan this is the worst public storage facility I've ever used.

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Anonymous - 8 d 11 h ago

My name is D comer this unit is in Richland Hills Tx off of rufe snow dr

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DCook - 5 d 16 h ago

I had a simmalar experence at my unit and ryan was going to call! What a joke. If you contact corp. Headquarters in Ca. Ask for Mr. Godeen. Also contact your local Dept. Of Commerce. And file a complaint . my name is Donald Cook. (hidden).

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D.Cook - 5 d 16 h ago

0

Contact your local Dept. Of Commerce to file a complaint against this company. They are doing things to people that leave scars for life when they take your things or have no reguard for your most prize and worldly possessions. Shame on public storage . its time to take a stand. They mis lead you, decieve you and will leave you in a world of hurt. If you plan to rent a storage in minnesota , wisconsin. Or anywhere in this region. You will be a victume of there scam.

D.Cook. also , if your things were sold at auction at the eaton st. Location you might want to contact. Wade Goss. 2136 20 1/8 ave. Wisconsin 54868. Chances are he has your things.

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Anonymous - 6 d 13 h ago

5

I just had the pleasure of speaking with Vivian from your call center in Glendale. She was polite, informative, and one of the most helpful customer service representatives I've ever spoken with! Thanks Vivian!!

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Paul - 7 d 11 h ago

5

Hunter is a great employee, thanks bud

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Anonymous - 8 d 14 h ago

I wrote a glowing review abkut your facility and now because you added a fee to my account and i have asthma and my medicine is in the space after I informed your employees that i get paid bi weekly it fell on deaf ears. I am afraid ok f you retaliation against me and i would like is the fee removed so i can pay you properly. I feel penalized for trying to be a good customer with a great company. Thank you

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Shardae - 8 d 14 h ago

0

Y'all scamming folks. Hurricane irma Already took enough....money, loved ones, etc how is my bill60 dollars this makes no Sense i just got it last month like for real

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linda blair - 11 d ago

0

We had a storage unit in Redlands CA. We were told it was secure with cameras after informing the mgr of our concerns from our past experience she reassured us it safe. My husband tools were stolen only the mgr had access she refused access to video coverage. Because we felt unsafe with tools being stolen we moved out the last day of Sept. I asked for corporates number the mg r told me to look it up myself so last night we went into the storage our code still worked to see where cameras were so we could subpoena the footage and what we discovered was there is no cameras on property like we were assured prior to renting the storage unit. The mgr calls today stating we owe for storage after we gave her the notice she needed and moved out. I don't know what trash she speaking about in the storage but we don't owe we moved out agreed to Sept 30th and she breaches the contract because she took the tools and mislead us into believing there was good security inside the storage

Linda Blair

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also-lied-to - 11 d 11 h ago

0

After losing everything in the Hurricane, the staff have lied to me about fee,s, I have gone back and fore with the so called "district manager" who is as much use as my dog, I have today handed my complaint to the BBB, Houston news channels as well as my Lawyer !!

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lied_two - 12 d 8 h ago

0

My roommate reserved 10x24 unit in Fontana PUBLIC STORAGE. I went to location to pay processing fee to move-in.[I confirmed on tues. of last week the drive-up unit is still available. Wed. of last week upon arrival, I was told the unit was rented. I was told I could a smaller unit10x20 for $200.00plus or a larger unit$300.00plus[reserved10x24$173.00drive-up]. NO assistance offered. Office person refused to phone dist. manager

while I was in the office.

I phoned MR. Jansen[dist. manager for over one week today 10-4-2017]he will never answer his cell phone, have not phoned me, have not emailed me to offer similar size drive-up unit for lesser price, NO RESPONSE.]

CORP. Customer service is RUDE, SARCASTICE,[(hidden), Each customer ser. number I phone, the same street mentality, I encounter, supervisor included.

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Anonymous - 13 d 4 h ago

Hi my name is Clinton Anderson I have a storage at 2497 grove way Castro valley California 94546 since 2013 no matter what time of the day I go there most of the time there out of office they say they be back at certain time never show I went to pay my bill to time said be back at 410pm I waited for 25 mins from the time they said they would be back had to go to other one to pay my bill I'm thinking on changing Storage company if this is not fixed thank my email is (hidden)

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unhappy - 13 d 8 h ago

0

ABSOLUTELY THE WORST PHONE CUST SERVICE EVER!

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Anonymous - 14 d 4 h ago

The worst person ever. Please call (hidden)

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Anonymous - 14 d 10 h ago

0

Public Storage has been the worst they sold my stuff three days before the end of the month and then had the audacity to tell me that I did not have 60 days to pay the two months I ouw, only had 50 days therefore they sold my stuff at auction. I am a single mother of 4 and they literally just with no regards just sold my stuff now I have to start all over again I just lost my car I lost both of my jobs I lost my home and now all my belongings are gone. When you talk to these people over the phone they have no care whatsoever what they did I had the money in hand on September 30th to pay my two months up and they sold it on the 28th. No one explained to me that they would put your stuff up for auction after a month or so for the unit and had audacity to give me an invoice for the third month of $533.30 even though my unit was only $142 a month. Public Storage is a rip-off and I plan on suing the shit out of them!!! Worst freaking place ever!!

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Nancy Nichols - 14 d 12 h ago

0

Beware Beware Beware this company is nothing but a extortionists they offer you the $1. Move in price. When you get there they charge insurance they make you buy their locks. That is so if you are late on a payment they will drill that lock out look at your belongings and as I was told in the Debary location look to see what can be auctioned off then put their own lock on. Every time you pay your bill it is something else. They are high to start with my was 125.. I just had to pay my bill and it is 300. I am out of state have no internet to pay on line and it cost 20.$ just to pay over the phone. DO NOT DO NOT us public storage. If you do you are giving them your belongings.

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Anonymous - 14 d 12 h ago

0

in the last week

In reading previous reviews it seems to me that most of the positive comments for this company have come from new or very short term customers. Let me share the experience of a longer term customer....In May of 2016 I rented a unit from Public Storage at the Fraser Michigan facility. After the one month intoductory rate my regular rent was to be $196 per month (I was quoted a price of $185 originally but they force you to buy insurance, something they do not mention until you go to rent a unit. Also, you have to buy two sets of locks and keys from them at exhorbatant prices....as well as pay "administrative fees") Five months later they raised the rent to $221 per month. Now, 11 months after that they have raised the rent again, this time to $258 per month. In the span of less than a year and a half they have raised the rent from $196 per month to $258. I understand that costs increase, but really? Nearly 30% in less that a year and a half? Completely unacceptable and I will never use this facility again, nor will I recommend them....and forget trying to call the corporate office to try and talk to anyone. You end up on an endless loop of automated responses....the one live person that I was able to talk to was the property manager of the local facility. She said she couldn't do anything, that rates were set by corporate and I'd have to talk to them. Well there you go. Aarrggg. This is a terrible, dishonest and deceptive company.

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Laquita - 15 d 11 h ago

0

I have been treated horrible as a long time customer!! Laugh at and done wrong! Yr ceiling has came done on my property my things have been damage and now I have contracted the police and legal representation in ref to this and I have been threatened in ref to my property of beening sold and thrown out because of something that wasn't my fault! It's sad that no one cares about the customer and there belongs!! I'm very torn over

all of this as a long time customer.. I have never experienced something so horrible and unjust in my life! The District manager Justin has been rude doing this whole process and Renae And the Regional Manager Tracy don't care about nothing the Customer she never calls back! This whole process has been a nightmare!!! And if this Is the way that y'all threat yr customer in ref to there goods...That customer have work for!! I pray that y'all r exposed! Because the Police and the News need to be involved and this a serious issue! Justice will be served! Because I know my rights! And y'all have seven days to write me in ref of terms of terminating my lease.. This very u professional.. I'm so hurt due to this! They called and told me I had to be out by 10/6/2017 Because I refused to let this man move my stuff when I paid six hundred dollars to hire professional movers to move my stuff in the storage they had a older man in pick up truck when Justin promised me he would hire movers he lied and because I asked to be there and saw for my self.. And havent Violated any of the contract.. Sad !!

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Mary Ann E. Alder - 16 d 45 s ago

5

Public Storage has been extremely understanding that I am a disabled senior struggling with a health crisis.It only took me a phone call to explain my situation to customer service reps. And they helped me and I am so grateful to them!!! Thank you for tour compassion in a very serious time! Sincerely Mary Ann E. Alder

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jody - 17 d ago

2

My storage went up $30. more a month. I never received a notice. ive been with public storage for over a year. Im not happy about not being told.

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EDDIE WILLIAMS - 18 d 9 h ago

1

hello my name is eddie Williams locker #477 at 5733 n broadway. I have a major complaint and a probable civil and federal criminal lawsuit against the district manager jimmy harris at this Chicago, il location. thew following goes as aforementioned: 1) I was illegallegally vacated out of my unit because of the ASSUMED condition of my locker, 2) Emanuel{ the black guy with the dreads} did give me a grace period until September 6, 2017 3) ben put my life i8n jeapordy when officer malkovich woke me up about to tase me without probable cause (at fault of my wex-girlfriend mrs. Kathy lee aycock and I have ptsd) and 4) I have not been reimbursed for the the things that were stolen from me while I was hospitalized at st. Bernard hospital psych by Dr. bernardo livas and would like to know how I can resolve this without persuing this not only in civil but also federal prosecution whereas I have 4 att5orney6s nhow I know pu7blic storage is respectable but the treatment I received was not only belligerently unsatisfactory but also criminal towards the LEGALLY disabled 720 ILCS 5?12-4.4A (INTERNET REWVISED) CRIMINAL NEGLECT OF ABUSE OF ELDERLY OR PRESONS WITH DISABILITY MY NUMBER IS 312 838 6036 AND MY INSURANCE WAS UP TO 3000 DOLLARS

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A customer serious complaint. Mr. Havner, you are an incompetent CEO. - 19 d 9 h ago

0

Our furniture has been infested with rodents, cockroaches droppings. We intend to file a law suit.

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P (please) S (stay) Ray - 21 d ago

1

I recently started renting at public storage. They provided me with after business hour access, their access window is from 6am to 9 pm, Monday thru Sunday. Why I'm writing is because the manager either doesn't know that every night the storage units become motel rooms for what appears to be over 20 % of the renters or they just look away. I found out because a new sleep over renter just secure rental, and because he didn't get along with all the other sleep over renters they told an employee who immediately told him to cease or he will be asked to leave. Upon hearing this he told the employee that what about all the other people doing the same thing I did? To which the employee told him, " I know about them." But we're not talking about them. Then gave him copy of the agreement to rent form. With the part about using the facility as the " PUBLIC STORAGE HOTEL."

PS if you care it's on weddell in Sunnyvale, Ca

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Former Customer for 35 Frickin' Years! - 21 d 9 h ago

0

GET A LOAD OF THIS, PEOPLE: There is no reward for being a loyal customer of Public Storage for 35 years. My late spouse and I rented the smallest space available, 5' x 5' in Sept. of 1982. At that time, the space rent was $17.00 a month. Throughout the years, the rent went up a few dollars here and there until finally, 2 years ago, the rent was an astounding $152.00. As my husband was ill, I could not move our stuff out, so I attempted to negotiate with PS Corporate. Most emails were not answered, but eventually, one was. My argument was that PS was offering a $60.00 online special for the same size space at the same facility. As a long-time customer, I asked Corporate if they would give me this rate, or at least a rate under $100.00. They would not. They offered to lower my space rent by $30.00 -- to $122.00 but only for six months. This was right after I lost my spouse of 41 years! After the six months passed (June of this year), the rent skyrocketed to $163.00. After having Corporate ignore more emails, I finally called the manager of the facility and asked her if there was anything she could do. She offered to have me move my stuff into another building and the rent would be $79.00. Unfortunately, the move would require me to bring a van and I decided that if I needed to rent a van to move my stuff, I'd be moving it back home, which I did. Long story short: if Corporate would have worked this deal for me earlier this year, I'd still be there. In their greed to charge me at least twice what new customers would be charged, they now have an empty unit that will most likely continue to be empty for a long time. Public Storage should be glad that they have such a good manager at this facility who was willing to do what they would not. Unbelievable!

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Anonymous - 21 d 10 h ago

0

Vancouver Washington here off mill plain has a new policy as of October 1st which I have not been aware of they have told me that I have to pay a full month's rent on the unit even though I'm vacating before the 10th. highly pissed off being overcharged as it is for a small unit. They don't do prorations anymore so I need to pay 130 for something I'm not going to be there the hole month ..

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Steve Kuplic - 22 d ago

4

Up until now I haven't had a complaint about Public Storage. I rent a unit at Public Storage #25588, 1950 Kelley Court, Libertyville, IL 60048-9639. About six weeks ago I went to put something into my storage unit, but I couldn't lift the door. I noticed the door was off track so I was able to poke around a bit behind the door and it felt like there was a box leaning up against the door. I talked with the store manager and she came up and checked it out; she also couldn't lift the door. We went back down and she opened a work request. I have come back twice since then to check on the unit. She tells me, and I believe her, that she is the first rung on the ladder and that she is waiting on people above her to okay the request.

I would really appreciate it if this could get resolved so that I can see what happened inside of my unit.

Just out of curiosity, will I get a month rebate since I wasn't able to get into my unit for over a month?

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Linda Clayton - 22 d 12 h ago

0

I have a storage in Wichita Kansas (1175 S Rock Road for about 5 yrs due to a move out of town, I have maintained my payment up into now with a recent death in my family. I have spoken with Ashley who was nothing but rude and inconsiderate of my situation! I also explained to her about how a lot of property was damaged and she informs me that it was too bad and I need to pay my balance or else! At this point I'm going pay and will NEVER EVER use Public Storage for nothing and will advise everyone I know not to either! I also feel as if someone has been in my storage prior because I had things missing and out of place, a new lock was put on before! And I see that now I will have to look for legal counsel in regards to my damaged property!!!!!!

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MS WALKER - 23 d 8 h ago

0

(HARDSCRABBLE RD. COLUMBIA SC---EMP NAME "ANGIE')

My daughter and I found this location online and decided to take a look at the property and decide which size unit we would rent today. Well upon arriving the doors were locked and a customer advised staff was showing a unit. Shortly they came back and and the staff neglected to greet us, unlocked the door and walked in with the current customer, NEVER invited us to come, so we went in on our own. My daughter and I waited, she never told us she would be right with us, NEVER even acknowledged our presence as I feel proper customer service should. Two guys came in to fix a malfunctioning door and she was so talkative and friendly, granted it was obvious she knew them, but to ignore a potential customer for approximately 20+ minutes is unexcusable. Once she finally acknowledged us, I stated I wanted to view 2 units to decide which size I needed and she then told me I would have to wait 30 add'l minutes on top of the 20+ I had already waited without her even so much as acknowledging our existence. I proceeded to tell her I really couldn't and she told me "Well have a nice day" I asked her was that truly how they treated potential customers and she stated

" I really don't know what you want me to do, I told you, you had to wait so you can have a nice day" and waived us from the storage location as if it wasn't big deal. I asked for her name, she stated her name was "ANGIE" but I'm not sure if she is telling the truth or not. She is a black female with blue dye in her hair. Her ethnicity doesnt matter but I wanted to describe her just in case she gave a false name thinking I would not call the district manager. I couldn't believe we had been treated with such a RUDE, DISMISSIVE DEMEANOR at a place of business. I thought Public Storage would like to know who they truly had working for them so this is why I decided to write a review. I called the DISTRICT MANAGER(PAUL), and I left a VM for him to give me a call back. So once I hear from someone I will come back and give an update on how they decided to handle this ugly situation. #NOCUSTOMERSERVICE #RUDE #AWFULSERVICE

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Bajanras55@gmail.com - 27 d 14 h ago

Attention public storage. Im renting s storage locket here in Davie Florida. Every since we had the hurrican this location was close. The sign sayed no power but all the building around it had POWER. Can you all at corporate please get an Electrician in they to check on the breakers? Im loosing business because all my tools and equipment are look up. I just payed an increase in storage fees. This id not how paying customers is to be treated. Get a generator and electrician in now. PLEASE! Its at 8150 west state road84. Davie fl. 33324 Phone (hidden)

Flagged for review. 
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Customer - 24 d 8 h ago

Ok update. Just spoke to your district manager for this location. Ms. Jacobs. It look like an underground power cable issue according to the local power company source. No guarantee on when it Will be fix.

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luz - 25 d 11 h ago

0

I am renting a unit on 30th st in tampa fl they are infected with rat all my baby stuff that I put in the storage has rat urine and rat pop all over it ain all they have to say is I am sorry do u want us to move u to another unit but I was have to pay for both unit cause I was using the other first in really nasty ain my unit stink like if there a dead rat in there I went to check it the other day ain 2 rat came out running it was the scariest thing please do not rent from them

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Previous PS Employee - 27 d 4 h ago

0

Horrible to work for and even worse to be a customer.

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RICHARD PAPA - 28 d 15 h ago

0

I rated public storage with no stars for this reason, the late fees are ridiculous AND THE COMPANY SUCKS. DONT BELIEVE THE SCAM OF 1 DOLLAR DOWN. ELEVATORS ALWAYS BREAKING. DIRTY BATHROOMS. . i just payed 607.00 fucking dollars for 2 fucking months rent!!!!!!!!!!!!! NOT ONLY DO THEY CUT YOUR LOCK OFF, BUT THE GM OPENS YOUR DOOR CHECKS YOUR "INVENTORY" AND THEN KICKS YOUR LOCK UNDER THE DOOR. TALK ABOUT ADDING INSULT TO INJURY. I ADDED UP MY NUMBERS AND TIME AS A CUSTOMER WITH PUBLIC STORAGE: MY ROOM COSTS 222 PER MONTH I WAS LATE IN AUGUST AFTER THE 5TH YOU GET A LATE CHARGE THEN AFTER THE 10TH THEY PUT A LOCK ON YOUR DOOR!!!!!!!!!!!!!!!! 165.00 IN LATE FEES!!!!!!!!!!!!!!!!!!!

TOTAL FUCKING BULLSHIT!!!!!!!!!!!!!!!!!!!

IN TODAY'S WORLD 'IF YOU DON'T LIKE IT LEAVE' THAT IS TOTAL BULLSHIT. PUBLIC STORAGE HAS YOU BY THE BALLS THEY HOLD YOUR STUFF HOSTAGE AND THERE IS NOTHING YOU CAN DO BUT PAY THE FEES OR THEY SEND OUT NOTIFICATIONS AND EMBARRASS YOU PUBLICLY IN THE NEWS PAPER.

CUSTOMER SERVICE MY ASS!!!!!!!!!!!!!!!!!!!!!!!!

I HAVE SPENT 21902.24 SINCE BECOMING A CUSTOMER IN 2005. I HAVE A LOT OF STUFF AND STORAGE IS A IMPORTANT. HOWEVER YOU NEVER SEE THE SAME FACES YOU CAN NEVER GET A STRAIGHT ANSWER AND THE UPPERMANAGEMNT SUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUCKS... SHAME ON YOU PUBLIC STORAGE. IT SHOULD BE CALLED "PUBLIC HOSTAGE"

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ML - 30 d ago

1

I've been a long time customer if the belmont, ca location. My rates keep increasing. And when asked if there is anything they can do. Its always no. Does ps not want my business?? Made my payment today and when attempting to access my storage i was denied, stating the access was suspended. I took time off to go through my stuff to downsize and will attempt to close out my storage and move to another business. Another wasted day...

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con - 33 d 8 h ago

0

Do not use these people they would not wait 2 days for 130.00 they auction my personal things which by the way had my checks and papers with my social .I have talk to a lawyer and they are keeping a check on my credit report since they let someone have my info.And they auction my things for 100.How do you spell stupid?At least if down the road They may be paying me Do not use publix storage.They will take your stuff

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Anonymous - 30 d ago

I totally can sympathize with you

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Heath Benjamin - 31 d ago

0

Hello my name is Mr. H.Benjamin and I paid for another month but only used it for two days of that month. Why is it I can't get the rest of my money back? Shouldn't you only pay just for the two days and get the rest refunded. By you keeping the rest and then renting the unit to someone else is wrong. So I've contacted the Better Business Bureau in regards of this matter and they said that the money should be refund that it is stealing customers money and pocketing it. If a customer only uses the unit for two days that's all he should pay , not pay the full amount. That's a rip off.

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Bethmilwaukee - 31 d 5 h ago

0

THE WORST- horrible customer service

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Reuben - 33 d 8 h ago

1

So, I have been renting a unit since 02/02/2016 and the initial rate started at $320 and because it was on auto pay, I did not realize that the prize went up by $60 after 8 months and then another $40 3 moths ago. Upon speaking to a customer rep who hung up on me while I was fetching the last 4 digits of my ID, the second rep told me blatantly that this is their policy and at this time there are no discounts available and even after explaining to her that it would make more sense to just rent a truck and some family members to move it to a different storage company offering 2 months free and then drop the payment from $422 to $300, she did not offer any kinda credit and just said 'If that's what you gotta do, then that's what you gotta do" Whatever happened to customer loyalty in today's world. 18 moths I have been paying like clock work. No appreciation, whatsoever. Guess this is the last month they will be seeing any of my money, until someone from corporate office sees my logic and calls with an offer. B. Reuben (hidden)

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Anonymous - 33 d 8 h ago

0

Public storage make the employee work so hard for what they make. Its sad these woman/man work so hard to take care of the property I just seen an employee cleaning an outside unit roll up door with a mop. Now they are making them clean units they need to have vendors come and do that work. A young woman had to fix my roll up door her self because the district managers couldn't have vendors come and do it. Public storage is so cheap and a rip off. They make them do labor work on top everything they have to do around the property. At least give them a raise!!

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sherard grant - 34 d ago

1

Your public storage. Location at 7000 Lindbergh. Avenue Philadelphia. .This Saturday I Was Denied Entrance by A Arrogant Security Guard Who wouldn't let 2 More people with Access to enter through the gate He flashed his Badge. And Actually BLOCKED THE GATE ENTRANCE. .THEN a female employee got Nasty and said did you pay you're Bill.....Ive paid for 2 years. .so what's the problem. .hey Im closing my Storage. Next month.. You're company employees lack courtesy and politeness. .

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Anonymous - 35 d 43 m ago

4

Hi

To whom it may concern:

Running to you about my storage unit in your Bricktown location on route 70 in Bricktown New Jersey.

Unit number is 221 it's under Patrick Hates.

There were several problems regarding the unit in the very beginning of me renting the unit over there being that you had a homeless vagrant living on the site .

The unit was broken in to, the manager didn't resolve the issue, but having him removed from the site. Want to

See if you can possibly help me so my unit is not sold off in Wednesdays auction. I would appreciate you given me options about the unit.

I fell behind in payment due to the stress of my condo being sold : and was hospitalized in the Pess unit; for a mental disorder.

Pls call me at (hidden).

Sincerely

Patricia Thatcher

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a gomez - 37 d 10 h ago

0

a.gomez

you need to know this before you rent a storage from this company.

like you already know public storage force you to buy there insurage .or they will not rent you a storage,

well you think that this is ok so you can protect your stuff ,so i rent a unit and pay insurage every month,

now my stuff is been damage by """rats""" inside the storage building ,i talk to the manager she give me a plastic glove and two cubes of poison

to put inside the unit

my policy is for 3000 dollars .the insurage want to pay 250 dollars and charge me 100 deductable

and they dont want to give me a copy of the contract (the damage is around 5000 dollars)

so becarfull they will try to screw you and tell you that is your fult for not read all the contract .

were they are leting you know that the insurage will not cover damage for rats or other infestations in them buildings

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Jennifer J. - 38 d 7 h ago

0

Public storage and the high paid executives who live off our misfortune can kiss my a__. Scum sucking thieves.

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Sexy - 40 d 8 h ago

0

I'm very annoyed with public storage on Rockaway avenue Brooklyn I've had my things stored with them for 3 yrs and for the entire 3 yrs they make me have to cll to see if my payment is payed, its funny how they can sent a txt to my phone when payment is do but never to say it's been payed every other month I have to pay a late fee. P.A make a payment to to them 5 days after the 21 of every month which they receive it every 25 or 28 of the month its before the 1st of the month, the excuse I get is maybe it got lost in the mail. They have very poor customer service skills cuze know one wants to pay extra for nothing in these times.

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Denise H. - 41 d 3 m ago

5

I agree that Public Storage is too expensive, I did want to take the time to acknowledge Grace G. who manages property at 13055 East Briarwood Avenue in Centennial.

Grace goes above and beyond to assist her customers with their needs. She helped me move some items from my storage bin to another. I do not always pay on time and Grace always calls to let me know if I have gone into delinquent status and the date of the auction. My items would have been auctioned off a long time ago.

Public Storage experiences a high staff turnover. Grace is a stellar employee who has been with Public Storage for years and has the patience to train each new employee.

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SSgt. Nickolas Schilla - 41 d 8 h ago

0

I rent a unit inside at 117th street and western Ave. Cleveland Ohio . I arrived at about 8:15 eastern standard time to find the door wide open. My unit 001 parking space has been subdivided , and possibly sublet? A previous time I opened the door to find an employee female sleeping in her vechical parked in the subdivided space during the absence of my RV.? She promptly moved her vechical and entered the office. What is going on? Another customer arrived while I was there, and disclosed that the door has been wide opened for two weeks. That women drove a red van with a magnetic sign Scrubs unlimited. At about 8:20 I phoned the 800 number on the side acess gate, and informed the public storage employee of the door being wide open and the gate being accessiable on foot, and to notify the police......the public storage employee said they would not...... At around 0200 hrs another customer walked into the open overhead door off the street, and changed her rain soaked clothes at which time I called 911. The responding officers two cars, one Sgt. and two other officers swept the secure storage, and did locate the woman who does have a key to a unit. I know the officers personally, they called that climate controlled secure location a joke. Their words not mine. Both the matter of a female employee parked in my leased unit and sleeping in that car in my leased unit begs the the question of breach of contract,fraud, and the facility being an attractive neusance. The situation demands prompt rectification. No matter what it takes! Overhead door co will install a door that is highly unlikely to present this ongoing situation. What may be one of the many issues is the current site management team? Another issue may be one person getting a ligimate storage unit that many are sharing? When someone exits the overhead door and drives off the many sharing jam the door till it breaks? The current situation and ongoing NOT SECURE situation presents extramarital liability to public storage the attractive nuecence of a homeless shelter and camp in the rear of the structure does have the attentions of the first district police with the ongoing problem, and the city counsel, at the moment of this letter being penned. Please advise me of the progress of rectification of the problem. Thank you SSgt. Nickolas Schilla USAF (hidden) Better responce by text 907 888 8820 text or voice mail

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Kelle Flannery - 44 d 13 h ago

0

DONT RENT FROM THESE THIEVES!!! I will go out of my way to post on EVERY SOCIAL MEDIA WEBSITE AVAILABLE so everyone knows how this company runs its business. I rented a unit on Ambleside Dr. From Kathy at that location. During the rental process she kept doing her sales pitch of additional items and instead of waiting to see if I wanted the item, she just added it to my bill and I would have to ask her to remove it. She explained to me in detail how to vacate the unit and to leave it open when I vacate. Kathy was on her cart and even waved to us in our uhaul truck right outside our unit when we were vacating. I swept the unit and left the door open exactly as she requested. The unit was vacated August 31, 2017 before the gates had to be manually closed by Kathy due to the automatic gates being broken. Today 9/2/17 Kathy called me to say I am being charged for September 1, 2017 even though I was completely vacated the day before. She stated she didn't process the vacate on my unit until yesterday. Never did she state during the rental process that I needed to vacate and wait until she does the paperwork to be able to end the billing date! She is a crook and terrible representative of this company unless this is Public Storage's way of doing business!!! This needs to be made right and my account back to a $0 balance as I vacated the unit on August 31, 2017. I have left a message with Corporate and also filing a complaint with the BBB.

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RIa - 41 d 9 h ago

0

the SAME exact thing happened to me and their customer service is terrible. I spoke to the district manager and nothing was done and she told me that there is nothing she can do about it and hung up on me.

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Disabled Veteran - 41 d 10 h ago

0

Publuc Storage located at 3030 Austell Road Austell GA hoyes on Sundays are 9:30 to 5 pm. We had a VACATE date on a Sunday and the office was licked and unmanned at our arrival of 3:30 pm. No one answered phone nor did district manager rwturn our texts or voice mails ever.. We drove 3.5 hoyrs to clear our storage to no avail. Im a female disabled veteran on a fixwd income and wasted almost 500.00 on a renral truck, fas, food, water and physical and mental anguish.. Rhis is UNNACCEPTABLE and I will pursue Corporate for a refund and no apology will suffice!!

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Stay away! - 41 d 13 h ago

0

Public Storage increased my rent by 20% without notice. In the contract they say they may increase the rent, and I inquired about this provision when rented. I was assured that the increase is the usual annual increase, and we would have notice. They did not email us the increase, they claim they mailed a letter to us, but there was no letter, and no proof that they sent it. All the correspondence we have with Public Storage is via email, except for the letter we have never received. I will contact BBB, Consumer Affairs Office and the Attorney General and report this practice.

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disspointed - 44 d 9 h ago

0

Tracey at 2455 Ashley River Rd, Charleston, SC is an odd creature. Thinks she is something special, but can't put a sentence together... Rude hic pussy was fun in high school, but is annoying in real life.

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Desiree Oliver - 45 d 3 h ago

0

I currently have a unit at the location in Downey, Ca and I'm trying to pay my previous balance so that I can move out the unit. The manager by the name of Jose is saying I have to pay the previous balance plus September rent if I want to move out the unit by 9/2/2017. If someone is trying to move out why wouldn't you help them. Allow them to pay the previous balannce and move, today is the first of the month and their telling me to pay for a months rent and I want to move my belongings out. Public storage doesen't seem that helpful to me.

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Anonymous - 45 d 5 h ago

The lady who works at 1546 Gallatin Pike N, Madison, TN 37115 has a bad attitude!!!!

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SaQuania - 45 d 14 h ago

0

I have had a storage with these people for about 6 months due to me and my spouse splitting and me having to move. Every month this storage has been paid, late yeah but with all fees. So always a zero balance before the first of the month. well My lock was cut way back in June of 2017. I had still been paying the storage. None of these Ignorant individuals gave me a call or told me anything. I just so happened to call today and ask a question and found out my lock was cut and their lock was on my unit. And the nerve of the so called Manager Jacqueline to want to have a attitude. Communication is the key to everything, they say they don't leave messages like that on your phone. But You should let someone know, Because I have called many times in that timeframe and they haven't let me know anything. That's just tacky. I wouldn't refer this place to a dog and not only that I will be visiting my storage today, If anything is missing I will sue everyone.I am past pissed off.

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SaQuania - 45 d 6 h ago

4

Update. I went in talked with Jacqueline and Shawn. They explained to me that it was some kind of miscommunication somewhere. They gave me another lock for my unit. I was very upset. But they resolved my issues.

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Mary kommenich - 45 d 12 h ago

0

On Aug. 20,2017 I reserved a storage unit at 10024 S. Harlem in Bridgeview IL. It was for a 5 x15 unit. My reservation number was #200863870.

I was to move in on 8/27/2017. On 8/21 I received a text message asking to say yes or no if i'm still moving. I sent a yes back. I came to the storage office around 1:30 pm on the 27th with my things in the uhaul truck. I waited over an hour outside the office ,the office door was locked and no one was in there. I was told by a customer that the lady that works there goes home for hours and is hardly ever there. So I called the public storage 800# and was told that they had cancelled my reservation. he didn't know why it was cancelled and i did not cancel it. So he gave me the number to a public storage about 5 miles away at 6990 w. 79th st. They only had a 10x 5 unit available for a little more than the 15x5 unit I was suppose to have at the Bridgeview Location.So I had to take a smaller storage unit and had to throw away an outdoor table and many things that would not fit in this smaller unit. I am very unhappy with how I was treated and will never trust you company again. I am also forwarding this to the BBB. I have called the corporate office but no one ever called me back.

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Erika Bruce - 45 d 13 h ago

0

Greetings!. My name is Erika Bruce, I purchased a storage space@ur facility located @5260 Minola Dr., Lithonia, Georgia 30038... My problem is although I purchased the units on the 29th, due to move in on the 31rst which I never did but, i tried to get my money back being I NEVER used the unit?!. I'm told I can not get my money back. I find that to be a very unfair and unprofessional. Please let me know if anything can be done to fix this situation...

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Tiffany - 57 d 14 h ago

0

I had my Storage unti for a 1 and my storage unti got broken into in june 2017, now its Augusta 20, 2017 I haven't received nothing they taking me threw he'll for them to pay me back my money and they shouldn't have no problem paying peope back they money all the money they make off us other peoples do have a unit.

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Tara Winslow - 46 d 6 h ago

They go on these units in steal if you are not going in and out. I only been there since march because of unskilled workers in fairfax county. Very broken system.

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Tachara - 54 d 9 h ago

0

I'm very disappointed with the level of service the company provide. I went in Sunday and pd 209.00 to rent a space. Went back the next day because I was given the wrong space and had to do a transfer. They charge me for the 1st and I cancel it all together . Then they charge me for the 2nd space. Which I never move in to either one. Out of 209.00 they only giving me 49.00 back.. Yhis company is a totally rip off. I would not recommend anyone to store here. I will make a complaint with the BBB. The are I rent from for 2 days is in Birmingham,Al!!! Stay away from these places!!!!

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Mona jenkins - 46 d 6 h ago

0

Very underhanded company. If you just spoke with me a out me moving why did she not say that. The day b4 now she Doesnt answer. Is that customer service. I just ask her if she knew someone who need ed a dinette set. She say i asked around never mentioned nothing and knew i was coming on the first. Tgere gonna whine up with lawsuits. $30 late fee now trying for more.

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Jada Casto - 46 d 11 h ago

1

I called Britney at the Tropicana Avenue location in Las Vegas to inform her that my billing was incorrect. I am being charged the $11 Insurance fee that I did not request and upon calling Britney at the location to tell her my concerns she hung up on me and I've been calling her repeatedly and she will not answer the phone!! I'm not sure if this is how Public Storage does its business company-wide, but this stunt that Britney pulled makes me wonder if this is some type of company scam of taking customers money. There is absolutely no way to contact corporate and the number that is provided takes you to a recorded prompt system that sends you straight back to the property manager and never let you talk to an independent customer service rep for the company . I am being charged for something that I did not ask for. I told Brittany I did not want or needed the insurance because my items would only be in that unit for a couple of months, however she took it upon herself to add that to my bill which I think is very very unfair! I will never ever do business with Public Storage ever again.

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Mona Jenkins - 46 d 6 h ago

1

same thing dhe did to me today. I was in the hospital in new york for 17 days. She new this.i owe 78 dollars she calls me the day b4 requesting another 100$ talking about because i was late b4. But they charged $30 late fee. You cant charge me double jeopardy. Brittany customer service is very poor. She doesnt fit her position in customer service

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Mona Jenkins - 46 d 6 h ago

0

I HAVE A DEGREE IN CUSTOMER SERVICE. TO HAVE S PROFESSIONAL BUSINESS YOU NEED VERY WELL TRAINED PEOPLE . UOUR DEALING WITH EVERYTHI G A PERSON OWNS. SO WHEN SOMEONE PUTS THERE BELONGINGS AND I KNOW THIS PERSON HAS BEEN THROUGH HELL THERE'S NO WAY THE DAY B4 I CAN AFFORD TO GET MY BELONGI GS SHE CALLS ME AT 5:00 TELLING ME I NEED A EXTRA 100 BECAUSE OF LATE WHICH I PAY EXTRA $30 FOR. UOU CANNOT WITH HOLD SOMEONES PROPERTY FOR SOMETHING THEY ALREADY PAID LATE FEES FOR. IF THIS IS NOT RESOLVED I AM CONTACTING ATTORNEY GENERAL TOMORROW.

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Les - 48 d 6 h ago

I would like to get the account records for a friend of mine, anyone know how it can be done? I tried calling the location but I was given to headquarters.

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Brittany Winslow - 49 d 4 h ago

0

This specific location has great customer service, decent start up prices & a great security system BUT I would not say the same about the corporate representative. Right now we are in the midst of one of the worst hurricanes Texas has ever experienced. Like many people my fianc works within Houston city limits and even if he could access the highways the shop is under water. As a one income family with a special needs child this requires us to do some juggling and talk with those we have monthly bills with. We were seeing about an extension for the month until he was able to return to work. Danielle, the regional manager, called us back to let us know that "sorry, we don't do extensions your late fees will be $20 or 20%." Had this been a case of poorly managed money or irresponsibility then hey, that's on us.

Sorry for not being able to control a natural disaster Danielle, I'll rearrange the weather next time.

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Lisa W - 53 d 5 h ago

0

We secured a storage unit at the beginning of August (July 31), paid for the full amount. We realized we needed a bigger unit, therefore we made arrangements to move our items 3 days later. This happened to be the same day the company switched to a new computer system. The young man helping us was struggling with it but very patient. He called SEVERAL people to help him, and no one did. After an hour we stated we would come back because he had several people waiting. He stated he would call us. 2 days later we receive a notice that we vacated our original unit and then discontinued our code. On top of all that, they lost all of our contract information. So...our items were in the new unit, but not under our name, we had no access code and nothing protecting us (our items in a empty unit...according to them) After making several calls to Dan...the area manager and to his boss, we finally got a response when we threatened to get our attorney available. We also caught some in some lies (CYA I suspect) and others not wanting to give us higher up names and numbers. We finally contacted our attorney who advised us to move our items to a new company, therefore my husband had to take the rest of the day off. I finally talked to the area manager, told him we were moving our items ASAP...and expected a full refund (we paid $126...for a couple of days) He stated we would receive the refund in 5 to 7 business days. It is now business day 10....and he still can't figure out why we haven't received our refund. I would suggest not to ever use this company....especially in the St. Louis, MO area.

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Anonymous - 54 d 18 s ago

Hello..I live in Long Island NY I have a storage unit on property 07017.WORDS CAN NOT EXPRESS WHAT JULIETTE AND ANDREA GAVE ME IN SERVICE. THEY WENT ABOVE N BEYOND THERE TITLES TO HELP ME FIX MY UNIT. A PREVIOUS OWNER DAMAGED THE ROOF AND I HAD CONCERNS ABOUT IT THE TWO LADIES LISTEN TO MY CONCERN'S AND WENT TO THE EXTREME MAX TO MAKE ME HAPPY..THEY WERE KIND COURTEOUS OUTGOING FRIENDLY AND SO ON THESE TWO LADIES DESERVE AN AWARD OR CERTIFICATE OF APPRECIATION FOR WHAT THEY DONE. FIVE STARS TO JULIETTE AND ANDREA YOU ROCK IN CUSTOMER SATISFACTION

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