I am very upset with Ernest at your location 51st Ave Glendale Az. I called to get assistance for a single mom with three kids to help fix her car as a good deed. I advised Ernest that my daughter couldnot afford to pay to fix it.
They call her with bad news that it will cost her 2700. I thought that Ernest would make it happen and fix her car. Big Company and can't help a single mom. Has a child autistic (hidden) gets up early am to catch bus to work. Sands Chevrolet ashamed of you.
My friend and i have been loyal customer for years. I called to file a complaint against a customer service manage who smelt like alcohol, with that being said they did not address the issie and continued to allow her to work. If that particular dealship in Glendale, AZ could let a representative drink while on the clock i will take my business and the other 20+ customers that are family else where. Proof was provided and still nothing. Thank you Sands Chevrolet i will never recommend no one to your company due this problem that was never addressed!
I dropped off my car on Friday 04/15/2016 at the Sands Chevrolet in Surprise, AZ because my vehicle was leaking coolant. Marc Phillips scheduled my vehicle to be checked the same day. He was efficient and very friendly. He has wonderful customer service skills and made sure to keep me informed the whole time. Sands Chevrolet repaired my water pump in a timely manner. I am a very happy customer. Thank you very much. I also want to say thank you to shuttle driver Bob Benco, who was very polite and friendly. Keep up the great work!