I am a Sonic fan - but I do have a complaint about how much ice is put in the drinks. I just purchased a large drink and after about half dozen normal sips - it's empty. The ice is literally 1.5 inches from the top - this is a large drink. I've begun asking for less ice now but I think it would be good if that was just a given. Paying about $3.00 for a large drink and then getting less than an actual 1/2 to 3/4 cup of soda isn't a good bargain from the customer side.....
The new commercials with the two women are TERRIBLE. Not funny at all. I'm a woman and hate the ads. Stop trying to be politically correct. You have two HILARIOUS men that have charm and audience appeal. Stick with what works ... if it ain't broke, don't fix it!
I AM NOT CONTACTING YOU TO COMPLAIN ABOUT SERVICE OR QUALITY OF FOOD AT OUR LOCAL SONIC IN MY VERNON, TEXAS. IT HAS ALWAYS BEEN GREAT.
I KNOW I AM JUST ONE VOICE, BUT I WOULD LIKE TO GIVE YOU MY OPINION ON YOUR NEW COMMERCIALS WITH THE LADIES, VERSUS THE TO MEN. I ALWAYS THOUGHT THE 2 MEN WERE GOOFY AND STRANGE, BUT ALWAYS FUNNY.
THE 2 LADIES OR JUST NOT FUNNY, DOES NOT MAKE ME WANT TO GO GRAB SOMETHING FROM SONIC. AT LEAST THE GUYS WERE SO GOOFY, THEY WERE FUNNY.
I WILL CONTINUE TO GO TO MY SONIC BUT, JUST DON'T CARE FOR YOUR NEW COMMERCIALS, JUST MY OPINION.
THANK YOU, RANDY GREEN
MR VERNON, TX
I was just OVERCHARGED $7.39 for the $4.99 Breakfast Toaster Med Comb meal. The girl Myra said she was the MANAGER and said she was poorly trained. She added you could have gotten the large drink for .99, I asked for the large drink instead, she said I can't change it its the computer!!!!!!! She said she didn't know how to reverse the wrong charge on my credit card she have not been trained on how to do that!!! Also, the speaker box was not working properly. This is YOUR store located 3280 Satellite Blvd Duluth GA.
SHOULD BE CAREFUL WHERE YOU GO AND WHO IS MANAGING THE LOCATION YOU CHOOSE!
SHAUNA @ THE MAIN ST LOCATION IN FORT WORTH TEXAS, SHOULD BE DRUG TESTED!! SHE WAS GOING
90 TO NOTHING, MESSING UP ORDERS AND ILLEGALLY TAMPERING WITH PAYROLL AND NOT TO MENTION,
CUSSING CUSTOMERS AND EMPLOYEE'S!!! ALL IN ALL WAS A VERY SHADY PERSON AND I WOULD NOT TRUST
HER WITH HANDLING FOOD AND CERTAINLY NOT WITH SOMEONE'S PAY CHECK !!!! MY BUSINESS ALONE WILL NOT
AFFECT THEIR SALES BUT EVERYONE I KNOW WILL BE GLAD TO TAKE THEIR BUSINESS ELSE WHERE WITH NO
On June 13, 2018 at 16:32 I visited the Sonic in Elkton, Maryland after seeing a television advertisement which showed your double quarter pounder with tater tots. When I placed my order i was told that the Elkton Sonic does not have that advertised special at the $2.99 price. I said OK and still ordered the combination. After less then a one minute drive I parked and opened my sandwich. The first thing I notice was that the bun was so stale that it was ripped in half. The next thing I notice was that the cheese which in the commercial is all melted. On my sandwich the cheese was not melt at all and that was because the hamburger was cold. When I took the top of the bun off revealing a hamburger that was so over cooked it seem as if it had been reheated numerous times which caused the hamburger to be so dry I was unable to eat it. I immediately called the phone number on my receipt to express my dissatisfaction with what I received. I told the gentlemen who answered the phone that this was the by far the worse hamburger I had ever had and I must admit I was surprised and angered when the response I received was just O. When I told them that I would be calling the corporate office to complain about the hamburger they hung up on me. As much as I wanted to go back to the restaurant and demand my money back I decided that i was far to angry now and that nothing positive would come from my return so I decided my only option was to contact the corporate office and request that my money for the hamburger be returned to me. The price of my uneatable hamburger with tater tots came to $4.11. The cashier who took my order was #628100021 and I told him wow that was fast and the reason it was it so fast was because my hamburger had been sitting around for who knows how long but it should not had been sold. I honestly hope this was just an unfortunate occurrence and not how things are normally done at Sonic as this was my first visit and probably my last visit out of fear of being less then satisfied again. I truly hope reaching out to someone at the corporate level will result in some thing being done to rectify my unpleasant visit and offer me an opportunity to enjoy your product in a much more satisfactory manner to enable me to be a happy sonic customer for years to come.
Robert M. Ruh
Don't count on them following through with making things right Robert. They seem to be great on Oh, not so great on follow up to make things right.
Had a terrible experience at Sonic over a month ago - the manager said he wanted to make things right...... still nothing. I emailed him twice after he go ahold of me....... and nothing.
Not a big fan of Sonic and their lies.
I went to my local sonic 6/14/18 mount joy PA to get my favorite master blast (peanut butter cookie dough) only a to find that the menu has be cut down by half and they no longer had the one I love! Why is this?
I'm upset. I ordered a sonic blast from sonic on Zang Blvd in Dallas and they didn't put my whipped cream on it. I asked the employee about it and she says they don't put whipped cream on sonic blast anymore. Is this true.
Sincerely Stephen Dobbins
Dear Sonic HQ, I did not have a bad Sonic experience at my local Sonic or any other Sonic nearby. I am emailing you in regards to your pickle slush dilemma. As a person who has enormous love for pickles of all kinds and shares that love with many other people, I regret to inform you that your new pickle slushes are not tasty. As a former Sonic employee I would expect more than this weird lime/sweet pickle. Sonic is known for their many delicious drinks and drink combinations, but this, no good. I was really looking forward to it but it was definitely a waste of $2.19. I don't know if you have gotten any more complaints, but I feel as if you should take this into consideration and maybe rethink the flavoring of your "pickle" slush. Thank you. -your pickle lovers around the world.
I took a picture of this burger but this site wont let you post. Worst time at sonic today. Jun12018. At 17:46:45. Millbrook alabama 77 dudley drive.
I just had a HORRIBLE experience..i got my burgers home and OMG...they were disgusting..SMASHED..so much mayo the bun was soggy..i returned the food and was treated like a i had no right bringing the food back..NEVER AGAIN..BYE SONIC
I bought a chicken dinner and its horrible took it back and they gave me som more bs. Taste like old grease THE SONIC IN ASHDOWN ARKAMSAS SUCKS
To whom it may concern,
After working here since October I've come to realize just how abusive and petty the GM(Jerry Grissom) of the muscle shoals store can be. After refusing to listen to anything I have to say about an incident at work, he then said, "Yeah I don't care to hear what you have to say, what are you gonna do about it?" At another point when I was trying to tell him of a faulty slush machine, his answer was, "Until a customer complains, it's not an issue. You should be more worried about your job." How I am supposed to work professionally in a hostile work environment is beyond me. I would like to keep my job on and work for sonic but it gets harder and harder with an uncompromising GM like the one that is running this store as he sees fit instead of properly. He spends more time on his phone looking for updates on where the auditor is than on actually keeping things up to par. I hope this can be looked into by someone viable please.
Sonic on Smithville rd Kettering Ohio.
I received the absolute worst service yesterday. I went to the drive through and was ignored for ten minutes, so I drove up to the window. I was ignored there as well. I could see employees but no one came over to me. So I started waving at them to get their attention. Finally a, short woman in her late 30s early 40s with dirty blond hair, came over and flung open the window and yelled at me because they were so busy. I said I'm sorry your busy but I'm the customer so how is this my problem, you are still supposed to take my order and all you had to do was answer me when I pulled up and tell me it'd be a long wait. She then said I was being rude l. I asked her name and manager information to which she said none of your business and slammed the window in my face. I sat there looking for a number to call. Another employee came up to me and asked what I wanted so I said the rude employees name and manager information he said ok then shut the window in my face as well. I sat there and no one ever came back over. This is completely unacceptable. I was not rude until I was yelled at for her being busy. No one ever said there was a long wait or spoke to me at all until I went up to the window. I seriously can not believe how incredibly rude the staff was and complete disregard for the customer.
I live in austin and it is 9:15 when I arrived it is now 9:30 and the sonic on ed bluestein is closed when google says 11 completely dark no lights no cars no drive thru only light nothing so what's up? Watch yall disrespectful employees, so done with this sonic.
(hidden) I use to eat at sonic but anymore your trying to get your food out so fast and have your grills turned up so hot that all I taest and smell is hot grease because of that I will never eat at sonic again I can't stand the your food if I wanted to eat grease I would get a can of Crisco lard
I just tried to redeem receipt for a Route 44 dated 26-May-2018. It says I have 14 days to use, today is 6/5/2018! That is ten days, but www.talktosonic.com refused to accept my number?
Hey guys don't lied to by Sonic! No wonder you have ONE STAR rating!
I was at a Sonic in Flower Mound 6/3/2018. I tried twice to call in an order without the phone being answered, so I got in the car with my loader list and drove to the Timbercreek location. The computer to the drive through was broken, I ordered twice with no response so I finally walked into the store to give them my handwritten order. I explained to the shift manager that I tried to call the order in without the phone being answered. He informed me that the phone # on the website had been wrong for months. He shrugged his shoulders. We waited for several minutes when a waiter came out to the car for clarification of our order. We took our list and our business to Whataburger
This is the email that hasn't been responded to. I've Emailed once since asking for a response. Your customer service is bad as your restraunts service.
So I just got a refund because I didn't get what I ordered. It's actually the fourth time in a row I didn't get what I ordered and am tired of it. Did you know that you have to order lettuce, tomato, onion on your burger or you don't get it? I didn't. I was told it was "very false advertising." Is this true because it smells like FNBS to me. Plus i didn't get the add bacon i ordered. Plus i lost my $2 tip i gave the carhop. I also ponder if I got Jr patties. I drove to little local place called McDonalds and ate their BS. Have you ever been to McDonalds after sonic? I imagine its like putting an old retired football coaches genitals in your mouth. At least their pictures match what I order. There was a point this same sonic got my order wrong every time for a year. A year! They just kept giving me free meals which in turn were also wrong resulting In more free food. Maybe you should shut this location down so they can open a Donald's, they seem to do their job consistently mediocre. Anyways, just shut down the location or quit hiring people with extra chromosomes. I've never been so consistently disappointed in my life and I've watched all the DC movies. Please respond because you seem like the kind of company that if I don't ask for a response you just leave me with my dong flapping in the wind. Typical Sonic. I hope you don't think I'm making this up because that's just insult to injury. Here is a picture of the delicious burger I didn't get and thought I would. Have a quality day.
THANK YOU......I'M NOT ALONE
So many times I have came to sonic. Millbrook al has been good except very cold food. The one in prattvlike al is the slowest service.
Im so disapointed with Sonics in Ontario,Ca on 4th street. This place is DISCUSTING AND UNSANITARY!!.This place has NO PRIDE in its restaurant. Theres trash all over the eating area, on the floor, on the tables, flies everywhere! Their drive thru machine wasnt working. The girl had to take our order twice. We just decided to leave at that moment cus we were just so grossed out. Who ever is in charge of that restaurant should be very ashamed of themselves. Mark my words this is the beginning of an unsuccessful business.SUCH A DISAPOINTMENT! THANKS!!
I took my daughter to sonic in Wilson NC. I pressed the button to place order then my daughter says "wait I've changed my mind" when the clerk/carhop/waitress comes on after she said her acknowledgement I ask her for 1 moment. She then says to another coworker "she pressed the button and now don't know what she wants" I told her I heard her then she goes im gonna disconnect now. 1st if all I don't know what type of training your employees receive. But they need to be retrained. Im gonna definitely post this on social media because this is ridiculous customer service. I left after a few choice words without ordering anything. And you should wonder why there is no cars parked in your parking lot because next door (chic fil a) knows how to treat their customers. I will no longer spend my money their and I will be sure to let everyone I know of my horrible experience with Sonic in Wilson NC.