April 20, 2018
Dear Sir or Madame,
My name is Deborah Sleeman this evening my son, 2 yr old grandson and I ate at your new establishment located at 3802 116th st ne. Marysville Wa. I was expecting much better quality of food than I got. The hamburgers and fries were COLD as was my grandsons "Kids Chicken Tender meal. The cheese on the Hamburgers was NOT even melted.
The only part of my experience was the lovely girl who brought out our food Chole. The first time I went to one of your establishments was when I visited Florida many years ago. My food was hot and tasty and I really enjoyed it.
At this point I will most likely not visit Sonics again and I probably would not recommend it to people. I hope you will fix these issues before you lose any more customer's.
Sonic is a family favorite. We have enjoyed the nostalgia of Sonic for years. I thought I would mention that the last few times we have visited Sonic the bread with the burgers has been soggy and the fries luke warm to cool and chewy. Granted we went through the drive through. I checked the fries as we were pulling away, but didn't want to take the time to park and walk into the building. Perhaps this is just a phase and food quality will improve. Employees are always very nice and courteous.
My daughter and I just went to store 230, when I pulled up I asked for a minute to look at the menu, when the girl asked me 3 more times can I help you, I yelled into the speaker one minute please. then I ordered 2 sonic burgers with cheese and 2 large drink, guess what the order was wrong. they were to busy playing inside. Never again!!!!!
The store 138441...found a orange bread tie in my breakfast burrito this morning!! I about swallowed ir but instead spit it out. Took back and all i got was sorry and a new burrito that I was nervous to eat. We eat breakfast every sunday at this location. Not now!
There is nothing "Jumbo" about your Jumbo popcorn chicken. Stopped in today 4/12/18 around 11:30 am and placed a large order of your Jumbo Popcorn chicken and a diet Dr. pepper, over $6, get home and it was like crumbs in the bottom of the basket, a couple pieces were bigger but most was small and mainly crust. Very dissapointed in the quality of your "Jumbo chicken". False advertising??? or the bottom of the barrel pickings? Either way you need to fix your problem. This was at the Sonic in Pocola, Oklahoma.
My friend and I come to sonic quite frequently the problem is my friend is a vegetarian and there's a limited things in your store that she can eat I don't understand why y'all don't put in a veggie burger bean burger for vegetarians and vegans which are growing by leaps and bounds I think it would sell bunch of them we stop at a place called Freddys and get a bean burger and is very good I would like to say sonic I have a bean burger are veggie burger
Hi, I go to the Sonic in Wolfforth TX almost every morning. I tip if I have cash but I usually don't carry any. They were very friendly until they figured out that I probably will not be able to tip them. I have just ignored until yesterday. The girl that waited on me said the words but by the look on her face I could tell she was clearly disgusted. I am not writing to get her in trouble, and if my location had a drive through I would just use that but I feel like you guys should either tell them they are not allowed to accept tips or find a way to let people who pay with a card to be able to tip. I have started going out of my way to another place when I don't have cash because I don't want to feel embarrassed. Thanks for listening.
I live in Las Vegas NV. I went to the Sonic on 377 North Nellis Boulvard 89110,,,,not Bellis Boulvard, you guys have a typo, But I wanted to get half price drinks after 8pm. I saw you have Cinnasnacks so I placed a order of 5. The Service of the Man doing the drive thru register was Awesome very polite and friendly.he Failed to give me a reciept though but after complaing about the snacks,I believe his name is Ryan that is whats on the reciept. he did give me a reciept after asking for it. Anyways, I grabbed a Cinnasnack out of the bag,and noticed it was doughey, I guess it being after 11:05pm only the drive thru was open. but the gal came out to help and took the order back. She came out with 5 more.and not tell I got home I noticed they were still Doughey. You need to please have them check the way they are cooking them,or maybe just get Rid of them!!! Its not worth $4.09 to have doughey food!!!
Hey there - I just wanted to pop in and say that the Sonic over here on Bandera (out in Helotes, Texas) is awesome - and a huge part of that, for me, is a woman who works there. I'm the worst with names, so of course, I can't remember it, but she's the only one with tattoos, I reckon. She's the best thing - seriously. Everything about this Sonic is great, but she's the extra. She's always so personable yet still professional; she's funny; and she's clutch with the having everything extra ready - more napkins, syrup, pepper, etc. I don't know how y'all do raises or promotions, but this chick deserves one if my every. single. encounter with her is any indication of her overall work ethic.
Sonic on Lenlock Ln Anniston,AL. Around 8:00 am, 9 Apr 18. Went by ordered a BLT easy lettuce, easy mayo, we'll toastedo and a large coke. An employee was sitting down washing the inside windows once I place the order she got up starting fixing the order WITHOUT washing her hands. This is not the first time employees not washing their hands I have them run in after smoking taking orders and fixing food. But today will be my last time to visit any SONIC.
Was at sonic on paris rd, columbia mo and only three other cars and still took 15 minutes on a soda and drove off with no drink
Second time I've driven 20 minutes to get hot dogs and onion rings for the family. South Lamar location, Austin, Texas.
If you only occasionally carry a food product then you should say that on the menu screen.
I won't drive there anymore unless you can assure me that the location doesn't have onion rings. This would save me some time and I can get a to go order at Schlotsky's like I did tonight.
I recently visited my local Sonic with my family. I had a coupon that was for a buy one get one free sandwich, there were no stipulations as far as the sandwich went.So I ordered Super Sonic double cheeseburgers. We waited for the order, and then was notified that we could not use those coupons for those sandwiches we ordered. Like i said there were no stipulations on the coupon. So instead of what we wanted and ordered we were forced to take something else instead. Is this a common thing for Sonic to do, if so I will not be visiting another establishment. I have only heard good things about Sonic, but wow what a slap in the face on this one.!
I pulled into the Amory, Ms. Sonic today with my wife for lunch. I pushed the button and had notification that I had done so on the screen. After 5 minutes of waiting and no response we went to McDonalds! The parking lot is in terrible shape but the service is worse! Corporate needs to intervene!
Always loved the commercials with T.J.Jagodowski and Peter Goski. The new commercials with Jane Kradowski and Ellie Kemper stink. Change is not always good. Following Ghost busters. Should stick with the men.
Amen!!! I love the guys because they make you laugh and remember Sonic. Being a woman, I myself would eighty-six the ladies. They are NOT funny and I mute the commercials every time they come on.
PLEASE BRING THE GUYS BACK !!!
We need more Sonics north of lansing Michigan i love sonic but dont get to eat there very othen cuz we dont have any up north
Horrible food in Winnfield. Went to eat lunch. Ordered chicken strips. Too hard to eat. Frenchfries were cold. Toast had no butter. Too dry to eat. Sauce was watered down Worst meal I have had there. My rootbesr float had coagulated ice cream like it was old. Terrible.
The Duncan sonic is terrible. They are very slow. I placed an order on 3/18 about 6:40 p.m. when I finally got my order at 6:56 it was wrong The car hop asked me to repeat my order so I told her. She goes back in and about 5 minutes later she brings out a sack and said that she had just grabbed the wrong tray. I assumed the order was correct. After getting home I had 2 single burgers when I should have had a supersonic cheeseburger and a toaster sandwich. I had ordered route 44 drinks and when handed the straws the car hop handed me short straws stating that they were out of the long straws. My french fries were over cooked and cold. This Soni is absolutely the worst. We will not be going back.
The Sonic on Raggard Rd. Louisville ky, is so slow and unperfessional. My family visited that Sonic on 3/17/2018 at 9:00 in the evening. When the young lady finally decided to take our order. She seemed very rude and inpatient. Once we finally reached the window the young lady told us our total. As my husband handed her the money,this other women which was an employee.Came up yelling at this young girl while she was trying to give us our order. Yelling why she only has four orders on the screen and its a line full of cars! This employee yelled for her to close the window now!! While we just sit there in shock waiting to get the rest of our order. She continued to scream at this young lady I assume she was the manager. I could tell this young lady was very embarrassed and frustrated. She finally opened the window and gave us the rest of our order. I will never bring my family back there again. They are very unprofessional. And for that young lady never let anyone talk to you like that again.
Sonic in Hallsville tx is the worst I've ever seen. Dirty, terrible landscape, Holes in driveway and parking.
Sonic on 1201 W Sam Houston Pkwy Houston TX 77043 is horrible! Can not get order correct EVER!! I work at a company down the street and they will not go at this location! Tried to call complaint line but you hear a message! All corporate needs to find out WHY they are so bad!
Why is there not an option to leave a tip standard for the card reader?
Also why does Sonic not post "Carhops Paid by Tips?"
I always tip, but when I don't have cash and/or the option it frustrates me. I don't work for Sonic, but know several who have or do.
Love Sonic but in Houston the car hops keep your change or intent to go get you change and never return and on fixed income thats a problem. Another issue we see advertisments for the slinger burger (blended burger) and can't find them. Probably a trial, but advertisements need pulled
The Slingers are slowly being introduced. Most sonics have them now.