Please take some corrective action. Five separate occurrences within the last month at various Sonic locations in and around central Texas. Carhops have brought the bill change, but kept the coin change. In every instance when asked about the coins, they would have to go inside to retrieve them. This morning, I was at another Sonic and ordered a large Vanilla Coke with extra ice. The total came to $2.28. I gave the Carhop $3.00 and had another $1.00 bill sitting on the console. The Carhop states they would have to go get my change. I said OK and waited. After waiting 15 minutes, I got out and went inside. I asked for the Manager and it turned out to be the same individual that had been my Carhop. I asked about my change and they said they had forgot. They still didn't offer the change and I informed them this was the fifth time this had happened in the last month at various Sonic locations. I asked them to spread the word that the next time this occurred to me, I'm going to call local Law Enforcement and file charges of Larceny. I do not want to do this, but I will. Unfortunately, some young person will have a "Larceny" charge on their record for years to come. It doesn't have to be a conviction to be on your record. Just a "Charge."
I know these restaurants are only franchises, but they are tarnishing the good name of Sonic. There has been comments on Facebook recently in regards to this issue and will probably get worse if not corrected.
I live in Shawnee, Oklahoma, but work out of Round Rock, Texas, so I conduct business at several of your locations. I've been a loyal Sonic customer for 40 Plus years. However, I only have so much patience and it's beginning to get thin.
Joe B. Hicks
Yalls cognitive assessment is a little too much!! Why those questions... did y'all even pass it. Be honest. I mean were trying to get a job at sonic its not that serious. Its just fast food...
Why is your Drive Ins keep getting hacked? What's wrong with your computer system? I went there with my grand daughter and ordered and I used my debit card. Now I get a letter from my bank saying that the sonic drive in was compromised and now I have to go get a whole new card. Why don't you have a good security system? Oh I will NEVER eat there again!
Trying to get a response from corporate office is a huge JOKE. Sonic Drive In has the worst customer service, ever. The lack of care or response is a disgrace. I wrote a complaint months ago, and not one reply back. No more business from me.
Yep...I know whereof you speak.
Dear: J Clifford Hudson,
I am a customer that went to one of your Sonic's and was not done right when I ordered for two orders they misunderstood and try to get more money out of me which they did and never refunded my $4.65 what they took more of out of my bank account and it's been since the 16th of October 2017 at 2:44 p.m. when I place this order and they never gave me the receipt for the $4.65 and Rebecca server number 134 in Krebs Oklahoma where's my server took my card to pay for it and never gave me my receipt. And I have tried to contact your corporate office several times to get them to get my money back in the bank account or for the Krebs Sonic to give me back $4.65 that they took and I have not had any response whatsoever and I will make sure to put this on Facebook do not go to Sonic because the CEO will not make sure that there Sonic's are treating customers right and will not let people get ahold of him cuz he ain't got the balls to stand up for his multibillion-dollar company Sonic they need another CEO that's got more balls that will make sure that the franchise owners will make sure that customers will come back over and over again instead of running them away with stuff like this because when more than one people get ripped off the words going to get out do not go to Sonic because they are there to rip people off and never respect the customer.
im tom from muskogee. i went to the sonic at york and chandler to order some corn dogs. i pushed the light and no one ever took my order. they were just standing inside and looking out the window at me. i finally pulled a round to the drive thru and sat for 5 minutes and never got anyone to take my order. i then drove up to the store on north york and the girl told me they didnt have any corn dogs. when they go on sale they should have some or start selling used cars. both stores should turn off the lights and go home.
Must be company policy....same thing here in grants pass
The Sonic's in Elizabeth City NC is being managed by an incompetent manager. Eddie berates his employees, calling them names and cusses them out. He likes to schedule meetings and then not show up cause he's hungover from partying the night before. He ignores scheduling during peak hours, and then gets irrational for not having enough staff working. He is unprofessional to customers and shows a lack of understanding employment laws in NC. Which will be notified of this. He needs dealt with.
The incompetent manager is here in Grants Pass along with the incompetent employees.
I have been here at the sonic located in Cleveland for right at an hour waiting for someone to bring onions for my burger. I have asked nicely 3 times a girl has been here 3 times to my car and told me they were bringing it. STILL NOTHING!
sounds like where I live
After reading this stuff, my ordeal is nothing. I'm not ever going back to the one on Union. 'Just a moment' and 10 minutes later they still have not returned to the speaker. Apparently Mr CEO Hudson does not care about the complaints. I've told them over and over on line so I won't waste my breath with a phone call.
Please bring back your waffle sundaes and cones. My wife & I used to go to your restaurant 2 times a week and since you eliminated your cones we have not been back.
This is to provide documentation regarding my visit to the Sonic Restaurant located at 1101 South Broadway St., in Little Rock, Arkansas 72202, on Saturday, November 4th, 2017. I work the midnight shift on Friday and Saturday nights, and I usually go to fast food places on my way to work. I haven't been to this Sonic location, or any other Sonic location, in over a year. The last time I went to this Sonic,, I ordered a cheeseburger that was cold, and very dry, with absolutely no flavor. I started going to Wendys down the street. They have been doing fine, good food at fair prices, and they offer a Senior discount. Tonight the drive thru line at Wendys was backed up to the street, and they were unusually slow. It was almost Midnight, and I needed to get some food, and get to work, so I decided to try Sonic again. I love the Toaster sandwiches and the Tater Tots, and it had been ages since I'd had them. The Bacon, Egg, & Cheese Toaster sandwich normally comes with 4 pieces of bacon on it, which in my opinion isn't enough, because I love bacon. If you only have 4 pieces of bacon on the sandwich, it's difficult to taste the bacon with the egg and cheese too. I went through the drive thru and ordered a Bacon, Egg, & Cheese Toaster with triple bacon. This should equal 12 pieces of bacon. The young man who was outside taking orders questioned me about that amount of bacon, and I verified that I wanted 12 pieces of bacon on the sandwich, and also a small Tater Tots. The young man went inside to give them my order, and when I got to the window, Crystal verified my order, which was correct, and then she said my total was $16 and some change. I told her that that couldn't possibly be right, even though I did order extra bacon. She double checked, and said that they had made a mistake, and my total was $10.86. I paid that amount, even though I still think I was overcharged. I needed to get to work, and I was already running late. My check # 1102 showed the following: 1 BacEggChzTst 2.99 Extra Bacon 0.80 6 Add Bacon 4.80 12 Pieces of Bacon See Operator 1 Sm Tots 1.19 Tax 1.08 Total Due 10.86 I think $4.80 for 6 pieces of bacon is way out of line. If the sandwich comes with egg and cheese, and 4 pieces of bacon for $2.99, and you pay $0.80 for extra bacon, how do you figure that 6 more pieces of bacon should cost $4.80? The sandwich was loaded, the bacon was cooked just right, well done, and crispy. You want to make sure pork is cooked well, and this was. The tater tots were very greasy, but they usually are. This meal was delicious, and it filled me up well, but I think the price is way too high to eat at Sonic on a regular basis. Also, I paid with a $20.00 bill. My total due was $10.86, so my change was $9.14, but my check showed that my change was $0.14. I also didn't receive any napkins or peppermint as before. Have you stopped giving peppermint? By comparison, I can get a Wendys Classic Single and a plain Baked Potato, with butter and sour crme, for $6.32 including a Senior discount. I can also get a Nachos Bell Grande with double meat and jalapenos at Taco Bell for $4.88 including a Senior discount. It may be too late to do anything about this issue now, but maybe you could talk to the employees there about the correct prices to charge for extra items in the future. Thank you for your time and attention to this. Sincerely, Gary Atwood (hidden) (hidden)
The sonic on Cromo Dr in El Paso Texas serves drinks that are nothing but syrup when you try and call to talk to a manager the phone is forever busy. Poor customer service. They also tell you things are no longer available but yet they are on the menu WHY
I was at sonic in Macon Georgia on mercer university and they took my order forgot I was at the speaker I drove around after not being finished with my order and I went to KFC because the poor service as and after waiting 20 min my order was wrong at the window and I drove off
I was at the sonic in Lou. Ky on the Greenbelt Hwy. Thursday night and the workers were running in and out the door with their gloves on touching the door that everyone else touches and they had their work gloves on.. They never changed them.. To me this is disgusting touching food with dirty gloves. Please tell your workers to pull their pants up. I don't like looking at their underwear either..
I'm so upset with Shalimar fl sonic an employee by the name of Ronald threw me my food out the window then cursed me and told me to get the fuck out his window!!!! These the type of people who work for sonic I'll never go back there!!!!!!!!
Would you please alter your charge/debit to include tips. I often visit your stores w/o cash and really want to tip your awesome employees. It's any easy change that would make a big difference. Thanks. Greg Potts Services
Its has been profitable to short this stock ,great food ,wonderful concept ,but cutting down the white male is not a great advertising concept , KYC
My issue not resolved. I continue to get run around. I have wasted hours trying to retrieve the $9.02 lost. I have carefully followed instructions from Sonic agent yet Sonic card store can not transfer my balance. A total rip off and waste of time all caused by an app update. Reta Graham 503 N. Old Wire Road. Lowell AR. 72745. (hidden).
D. Yee requesting a sonic in the New Delta Shores, shopping center here in the S. area of Sacramento i have not been at a sonic.
Please put a sonic in Naples tx. You would put all these businesses . I know everyone would come there.