This is review on the Victoria's Secret in Cumberland Mall in ga, the staff there are very rude the store is a mess. I went to buy a set that was marked wrongly I ask the cashier why was that put together and only had one price and no sign explaining that everything was supposed to be cashed separate she said well is this price and it how it is. I think that this girls that woof or this company should have more class and be trained properly to give a good customer service as everyone that goes in there to spend money deserves to be treated with respect, I will never be back in there
This is the report out for the Mishawaka Indiana store the management there is absolutely awful disrespectful to their coworkers staff cussing putting them in unsafe situations there is tons of shoplifting going on in that store and nothing is being done about staff safety I'm very disappointed in the conduct of the managers there something absolutely needs to be done because it's damaging the Victoria's Secret name
I see you really don't engage your audience/customers. I don't believe VS should cater to plus size. Plus sizers/et al can have their own version of whatever they deem beautiful. My problem with VS is the total lack of quality for the price. None of your bras fit even smaller breasted women with any support nor do the panties. You once carried a really nice line of outfits instead you prefer to sell cheap pajamas. The idea of strutting Amazon's doesn't make me jealous. It comes easy for 20 year olds however, what they strut barely wearing is NOT available for purchase in your stores!! So what the hell are you all about?? This was a far superior company before the poor guy who started it sold it to current billionaire.
You guys should really start making plus sizes. (xxl, 42-46 DD and DDD) you would definitely get more money.
And how about showing models who eat food?!?!
please bring back Vanilla Lace. what are you all thinking by discounting it? I'm giving you a 0 for doing that
I don't understand why they discontinue such a beloved favorite.
Why is Vanilla Lace discontinued once again?
I have worn this scent for over 25 years. This is the only scent out of several, I consistently wear.
There are so many of us that are more than disappointed when you pull this off your shelves.
I know of at least two times in the past 20 years, Vanilla Lace was discontinued & then brought back. The scent changed a bit over the years, but was acceptable - whereas; Bare Vanilla is no substitute.
I simply do not understand discontinuing a beloved product, & introducing a less popular one instead.
Now, Vanilla Lace is practically on the "black market", being sold over the internet 6-10 times the original cost- without any product control.
I was so hoping Vanilla Lace would be available for Christmas, as I gift this to family and friends.
Please bring the much loved Vanilla Lace back.
hey vs corporate are you guys aware of your reward card that can used twice in the store and online. maybe you all don't know a lot of people taking advantage for a reward that can used twice. and so many glitches in your site coupon stacks and freebies. you all need to fix it or else vs will be going to be bank craft in few years, just a concerned citizen..
Whoever picks the prints and fabrics for their underwear and pajamas for the holiday season needs their heads examined. I wish there were more cotton pajamas and less flannel items. I live in an apartment where I don't control the heat and it's very hot. It's the same for the high brief underwear. They have the same solid colors and not many prints to choose from for the high leg brief but you see all the good prints for the thong, hiphugger and bikini underwear and always leave our the high leg brief underwear out. I don't think that's fair. People always say that Chicago is always cold. No, not really. The east coast the last few years have been getting much more snow than in the middle west. As far as I'm concerned, I won't be buying products from Victoria's Section anymore. I'll be going another competitor Rigby& Peller and other stores that have better items especially made out of cotton. No flannel crap!
I'll never spend another god damn penny with this company and I will take all my fianc's shit out the house and trash it. The way customer service has treated me the last 3 days. Tonight topped the cake just waiting for Corporate to open on Monday. Not worth a 100th of a star. Roughly $500.00 worth of shit i bought this week is going right back to them.
Well hopefully these reviews are being read.
The complaints are the same I have...coupons...sales..freebies...sorry..we are out.
The website us the absolute worst!
God forbid you offer 30% off 1 item..and holy shit..every thing I want is out of stock! But wait...3. 4..5..6..7..8 hours later..it's in stock..then you put in your cart..and by God it gets removed while you are adding offer codes...still shopping..etc.
Are you all that worried about making a sale that you can't set up your website to leave items in a cart?!
Take a clue from Nordstrom...who shops there..the customer service..no website issues.
Why has your clientele and personnel changed in the last 2 to 3 years? You need to make a buck!
If you continue as you are...you will always be a former higher class store with low class clientele and personnel.
I'm sorry to this..but I absolutely agree with all of the press, etc..that VS is dying on the vine.
Here's the problem..crappy..defective product...low class retail personnel...and frankly...low class clientele..only in the last 2 to 3 years ..it all goes hand in hand. I will be cancelling my credit card...that coincidentally..I signed up for at the beginning of the decline to trashydom.
A few years ago, I went to my local Victoria's Secret to use my gift card. The young associate asked if she could help me and I told her I was looking for a bra. ( I was an older woman with an apple shape at that time) This very young, flat chested girl, looked me up and down and flat out told me that they didn't carry things for "people my size" I wore a comfortable 36 DD or 38 C at that time. I walked away and went to the desk and asked for the manager. She just chuckled but did not offer any assistance. I left the store at Northwoods Mall and never went back.. I gave my threw my gift card in the trash. I have never purchased anything Victoria Secret since that time.
I visited the Columbus, Ohio store located in the Easton Town Center on July 23, 2018. We purchased 8 pairs of panties for my daughter. When we got home their were only 4 pairs in our bag. I immediately called the store and spoke to the manager, Mackenzie. She told me she would have to review their security footage to see what happened before she could send me the missing pairs (we live in Trenton, Oh so the panties needed to be mailed to us). She called me back about an hour later and said that she could see on the security footage that the cashier on the opposite register stuck them in another customer's bag. I supplied Mackenzie with the exact item numbers of the missing panties and she promised to mail them to me the next day. The items never showed up. 2 weeks later I called back and spoke with the manager again. She, again, promised to mail the items. They never came. I called again the next week, the manager wasn't available so the cashier promised to have her return my call. The manager never called. To make a long story short, I called the store a total of 7 times ranging between July 23, 2018 and Sept. 29, 2018. To this date I have never received the items I purchased. It is now getting close to Christmas and most of the girls in my family have request items from Victoria's Secret and I have had to tell them I am no longer making purchases at your stores because I feel you owe me either the items I paid for or a refund of my money.
horrible!! And I was considering contacting corporate for my daughter to model sports wear for them... I'm seeing to many of the same complaints about lack of customer care/service I don't wish to be affiliated with a corporation that functions in this manner. I hope you can get this resolved before Christmas and also speak with a higher up and they correct this matter themselves unacceptable
I have shopped For years from you. I will no longer shop. Your managers at 34th street NYC do not know how to be managers to their employees. They berate them. Embarrass them. Yell and make them feel they don't know what they're doing and feel like they do a poor job. I know this because my daughter 19 works there her first job. She was all excited to work their as part time . Working this past summer. And she needed this job to help pay school
She's a wonderful young woman learning and feeling excited and good about herself. Her account suddenly got hacked and was sent a letter she was fired when she was given a great review about being just the right person they're looking for. They never fixed her account she couldn't even see her schedule. She has to see it from the book it's posted.
Now every weekend on sundays she gets treated like she's not doing enough. My daughter is a wonderful worker caring about her customers. You want people to want to work there treat your employees especially your students who look forward to go in to work motivated.
But when managers berate them treat them awful no one wants to stay
I don't want to see my 19yr old upset. Im done with shopping at your stores. Get better mangers. Educate them. Then maybe I'll return
Sent from my iPhone
Very disappointed, spend a lot of money in store, I never get the free itams, especially the blanket, really wanted the last free blanket, Surpa for my daughter for Christmas, but of course they never have any left, I can go 2 hours into a free promotion, and they say there all out.and I spend a lot of money in this store. Thank you.
11/24/2018 I was in the Virginia Center Commons Mall store to purchase a $200 gift card for one of my daughter's Christmas gifts (as I do every year), and like every time this year Victoria's Secret runs the special of a free blanket with any purchase over $85. I ask the cashier about my free blanket and am told gift cards dont count. I tell the cashier it has counted every other year. She begins calling the other cashiers asking if gift cards count towards the $85 purchase, and no one in that store can answer her. She finally asks if I want her to scan the blanket and see if the register counts it. Well duh! Victoria Secret needs to train all their employees about these promotions to make sure they are all on the same page. I wonder how many other customers had come before me and didnt get their free blanket ....hopefully none.
We had the best customer service ever at store 50706 Moorestown New Jersey.
Joann F. Is the most courteous rep.
The store was very busy yet Joanne went out of her way to make sure that we were 100% satisfied with our purchase and the presentation of my sister's Christmas gift.
I have worked in customer service for many years and know how to recognize when you are receiving the best of the best service and I can honestly say that Joann is the best of the best.
I hope the corporate office recognizes their employees because they add value to our experience on the selling floor especially this time of the year when not many people want to go in stores to shop.
Kudos to you Joann.
Deb and Anna
Had a bad experience at the one in augusta mall,was there last night when to buy slippers one free but the cashier said no on line the has my size the long haired blond that was nasty to me said not Theresa nothing on line so I put the project back and just bought lip gloss ,there was not that many people there maybe 65
Very upset! Tonight I was shopping with a friend at the Brandon, Florida Mall. We went to the Victoria Secret Store. When we were at the register they told me that the card did not work and she said that the policy was to run the card only one time. I gave her another credit card which she said it worked. The costumer service who said her name was Lora. She was rude and keep arrassing me to the point that I decided to recturn all the merchandise I bought.This have been my worst shopping experience ever. Lora should be remove from her position. She doesn't have any customer skills.
Had a vary bad exper at Augusta mall in ga the stock was not up to par,I wanted pink slippers med.they had none wanted a pink hat didn't have one and the blond haired girl was condasendingso they didn't want to help and the boss was right there and didn't do anything
Worst customer service ever and sure the hell cant run an on line sale , Pink doesn't care about theirs customers or if were happy or not what a sorry ass company
I was mistreated in the Victoria's Secret/ Pink store at the Burlington mall. There was a 50 percent sale on all their " bling" items. As you know their store has different lines of perfumes, clothes ect.. I had my two year old daughter with me and only had an hour to shop before I got my other kids at school. I am a single mom of three kids and never buy anything for myself. This was going to be a Christmas gift from Santa! I spent most of that time looking through their 50 percent off rack which is why I went in in the first place. I finally found a few Large items that I like. Then I spent more time trying them on to make sure they fit..I waited in line for a very long time for her to tell me that it wasn't 50 percent off because it didn't have " bling" aka gems on it. Even though it was on the advertised rack along with half of the other items without " bling" on it.. She was talking down to me as if I was stupid. I proceeded to speak to the manager who told me the same as thr cashier. So I asked then why so many items are on the rack that dont have the gems on it. She said that they had a sale the day before that had half with gems and half without. This is ridiculous behavior. She clearly messed up and hadn't separated the racks from their sale the day before. It was complete false advertisement which is against the law in Massachusetts anyway. If you screw up and put the incorrect price on something you still have to sell it for that price..I was so mad at the way they treated me that I called the corporate office. They offered me a $25 dollar giftcard when I had more than $ 50 in savings that I was going to buy. Not to mention you can't get much in their store for that amount of money. She did not care about me as a customer, but cared that I go back to the store and spend more money because my gift card won't get me very far there. I am so dissapointed in the way all the employees handled everything.
I use to work for VS and they where suppose to honor you the 50% off since they messed up.
What number did you call for corporate?
I would love the phone , I was shopping online tonight for the pre Black Friday sale I was checking out debit info total, taxes and all and all the sudden an item was taken out my cart I called them and they said items are fair game while in cart till you pay for them and that's exactly what I was doing paying for them !!! I then told her I guess it's ok if I'm checking out at the store and a customer comes up and takes my items while I'm paying well of course she said oh no that's a different story hmmm is it really