Got hooked on the bralette now they pull them so you order online with a $8.00 shipping fee this is my last order.
I was late paying my $31 dollar credit card bill by a few days. You charged me another $28 dollar for being late. When I called and asked that the $28 dollars be removed, I was told that the policy was to only forgive a late payment once and I had used up my one time! There was no understanding from this woman that the amount of the late fee was almost as much as much as the total bill. I told her that VS will never see me near a Victoria Secret Store again. And she said okay. That is a shame. I can see that the product is finally getting fun again. (Glad that Les is back in town - his influence has made the line so exciting. Too bad he isn't teaching customer service to his staff!!!!) If the customer service on the card answering system is not friendly and does not respond in a positive manner, why should I shop there?
It makes sense to be charged a late fee when you were in fact late in paying your bill. That's what happens. An employee can't remove it just because you ask them to, they could lose their job. It's a bit silly to complain when you admitted yourself you were late in paying your bill.
EXACTLY! LIKE DONT GET INTO BILLS YOU CANT BUDGET APPROPRIATELY FOR. COMMON SENSE!
I just wanted to say...I have been shopping at Victoria's Secret for many years - but it seems like you cater ONLY to women who are 20 with perfect bodies - and NOBODY ELSE! I realize that you have young, beautiful models to showcase your merchandise - but these women are not REAL. Show me some real women, please! The new bralettes are cute...but nobody after the age of 25 will EVER wear one in public! Just seems like lately, you're only catering the the younger crowd...and alienating your loyal fan base! We are getting older...don't exclude us!!
I am beyond upset and frustrated with Victoria. The y charged two late fees when I paid in full...
I AM BEYOND UPSET AND FRUSTRATED, I RECENTLY SUBMITTED AN ON LINE ORDER FOR THE $50.PINK WHEELIE MY ORDER WAS FOR 3 OF THEM I RECEIVED MY ORDER CONFIRMATION AND SHIPPING INFORMATION ON THE DELIVERY DATE AND MY ANGEL CARD WAS CHARGED I PRINTED OUT THE CONFIRMATION EMAIL AND I GAVE MY 3 GRANDDAUGHTERS AN ENVELOPE ALONG WITH TICKETS FOR A VACATION. 3 DAYS LATER I RECEIVE A APOLOGIZE EMAIL SAYING "UNFORTUNATELY ,WE ARE UNABLE TO FULFILL MY ORDER, BECAUSE WE SOLD MORE THAN WE HAD IN STOCK. AND I WOULD BE RECEIVING A $15. E GIFT CARD. HOW DOES THAT HAPPEN AND HOW DOES A BIG CORPORATION ALLOW SOMETHING LIKE THIS TO HAPPEN. NOW I HAVE TO EXPLAIN TO MY GRANDDAUGHTERS THEY ARE 'NOT' GETTING THERE WHEELIES BECAUSE OF A VERY POPULAR STORE OVER SOLD WHAT THEY HAD IN STOCK. AND 'THAT IS VERY BAD CUSTOMER SERVICE', CONFIRMATION ORDER #663047395
The same thing happened to me as well. I got the shipping confirmation, then days later saying they apologize my order couldn't be fulfilled. That's been happening to me often when ordering, even the free stuff. I even ordered the duffle bag and it won't be available till April, since i can't get the wheelie to match I'm canceling it. Confirmation#662991780
The Connecticut Ave, NW DC store was unbearably rude and dismissive, and not only will I never shop there again, I will tear up my VS card and post social media about my experience. If Senior VS customer service reps would like to discuss the incident before I write, do let me know.
I find that your clerks are not very truthful including the managers. My credit card was fraudulently used at your store in Wesley Chapel Florida for three transactions on 3-16-2017. One for 58.85, 162.43, and one for 128.24. Upon calling the store and explaining this they (the clerk and manager) both told me they always check id against any card. That would have been impossible or they would not have let the transaction go thru. I am from Michigan and have not been in Florida. I am 79 years old and definitely do not wear Victoria's Secret. This has been referred to your police department any my police department. I have filed a report with your customer service on this. You need to train your people that when a card is from out of state that it is critical to check id.
March 19, 2017 I walked in Victoria Secret in Cedar Hill, TX Uptown Mall to return an item. When I walked in, one of the workers said: "Welcome to Victoria Secret". While standing in line for 5 minutes, an employee said Im sorry were closed, it's 6:05(pm) and were closed. I'm sorry. We open tomorrow at 10:00(am).
Listen: All employee's should be trained to serve the people IN the store even if it's after hours. Their job is to make sure the doors are locked at 6:00(pm). No one in the store should be turned away. Please have a meeting with the store managers so they can teach the employees to never let this happen again.
The Victoria secret in jersey gardens especially the beauty section, the Spanish tall lady she's so unfair distributing merchandise to the customer. Please make an action to this.
Customer service is horrible for the angel credit card hardship program! I will be closing my charge card immediately. I have been transferred from representatives to representatives after asking to speak with a supervisor carl and his associates are terrible and who ever Lisa is in that department need to terminate all of the reps who are envolved with their game! I'm calling corporate !
What the hell VS!!! You are not going to carry swimwear any longer other than PINK?! I have to say, it is absolutely ridiculous especially when your stores are the go to stores for larger breasted women. It seems like the last few years you have been doing nothing but targeting thin small chested women. I am so disappointed
would you please do a review on managers all around new york specially world trade the manager there is a bully and does not know how to treat his employees
That's in rocky mount NC too!! The manager and asst manager both!! If they have a personal issue with you, they give bad reviews and will fire you!
VS's in San Antonio Tx cashiers have the terrible customer service. I'm an early shopper when I arrive there is no more freebies "we r all out"yeah right!! What's happening to all the free stuff??They think they own the store.when freebies they give customers a hard time "u have to b a Pink member "or "it can't b w/this is has to b w/this" cashiers r terrible LOVE VS N PINK
I totally agree this has happened to me soooooo many times like where do all the freebies go?!?!? This here makes me very upset!
First I just want to say I love VS. Now I'm asking about the cotton panty line. What has happened? It's no more cotton than I am. All decorated with lace or netting. Why? You have other collections that have always had lace, Angel collection, Pink, Sexy Little Things. Not everyone want lace on their everyday wear to work or play or gardening etc. etc. We want simple lines , cotton, no lace. I have looked forward to the new colors and pattern every few months and usually buy the 5 for whatever not because I need then, because every women loves a new pair of panties. Please stop with the Lace and go back to what you know and customers expect...plain Cotton. If it ain't broke don't fix it. Thank you and I hope you go back to where you started.
this is not a review. This is HOW TO SAVE YOUR BRAND. In the 1960's we babe boomers wore scanty bras, bikini panties with matching full and half slips. The bras all fastened in the front, so easy for, well, you know, back then. And your strapless long line bras also had front fasteners (hmm, my wedding night).
We babe boomers need front fasteners, with racer backs, please. The front fasteners are easy for old fingers and bad backs, the racer backs keep straps from falling as well as helping keeping our posture better and the "girls" perkier.
The generations after ours would love the same designs as described as above; why did you all change what wasn't broken.
You could bring it out as new and improved and a new idea/concept.
Also, the plunge in the front may be great for an A or B- cup, but impossible to keep the girls firmly in place if you are well endowed. And how about real material, not these preshaped plastic bras. Cotton, the natural fabric, even go further, organic cotton. I remember a long line, front fastening in cotton eyelet with a bit of cotton ruffle around the top. So damn cute. And NO added padding, give the option to purchase some filets but don't include them, most of us don't need them.
email if you need more info. (hidden)
You're stupid and too old for what you're trying to wear.
whoever you are, you are an idiot.
Will you please put into consideration of getting your bathing suit line back. sadly pink still has a "bathing suit" line but not for buster girls.
Body shaming is bullying. You should train your staff that everyone deserves to feel sexy. Start in Champagne, IL.