Information, reviews and public commentary for US companies

 

Victoria's Secret Stores, Inc.

Rating
1.088
Web
http://www.victoriassecret.com
Related
Victoria Secret
Address
3 Limited Pkwy.
Columbus, OH
43230
Phone
(614) 577-7000
Fax
(614) 577-7844
Twitter IDs
@VictoriasSecret
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Ms willis - 3 d 8 h ago

1

Hi my name is PAMELA Willis an Ian writing because while visiting your store on today I was about to purchase my items an I received a coupon from you guys saying I will receive a free pair of panties up to 10.00 dollars if I use my credit card but the store wouldn't let me because they say it can't be any clearance items but the coupon didn't say that my bill was going to be over a 100.00 dollars I wasn't please with this so I left not HAPPY an with out my items so with that being said to be a new customer with your card I don't want it so you can just cancel me that will be fine thanks in advance.

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Upset customer - 4 d 15 h ago

1

Victoria secret in Doral Florida (international mall) has no A/c... 1 cashier working while 10 others are folding underwear and a long line of people wanting to pay and get out. Spoke to the manager Crystal about having someone else help out the cashier and she did absolutely nothing. "Yeah give me one second" and just stood there putting lingerie away. This is absolutely ridiculous. The amount of heat inside the store due to no a/c .I buy online but had to return 1 item. Sometimes it's not worth even returning it.

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Jan - 5 d 16 h ago

Can't even think what is going on with your company when you send brochures out to a person who never frequented your stores when alive....this person passed away 71/2 years ago!!!!!!

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Hannah B - 6 d 13 h ago

1

I bought a pair of athletic material underwear from pink a few months ago and I loved them and they are comfortable but today when I went to go work out and the color of the underwear blead through my shorts and on to my t shirt. Also my sinus stained with the letters love pink. I am very disappointed that this happened and also embarrassed that i was walking around with a stain of my underwear line on my shirt. Please fix this .

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Hannah B - 6 d 13 h ago

Instead of sinus it's skin is*

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Kckc5766@gmail.com - 7 d 8 h ago

0

I have tried for over a month to get my bithday rewards and any rewards offers with no response! I was told in may they would mailbit...it never came. I called in beginning of junem.tols same bs! Guess its time to buy elsewhere!

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Kristy - 7 d 16 h ago

I don't understand! Why don't you have a store location in Morristown, Tn or Sevierville, Tn? These are 2 prime locations!! I drive an hour to a store. I know I can shop online but every time I do I have to return something so I would rather visit the store and try it on! Please look at these locations!!!

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Amy DiSalvo - 12 d 12 h ago

0

Today I had a very enlightening conversation with Victoria Secret billing company, Community Bank manager named Ashley #80459. I had paid a bill in full last month on May 10th 2018 after I had been contacted by Victoria Secret. The agent on May 10th whom I spoke with was helpful at that time and waved the late fee because I have good standings with Victoria Secret. To my surprise today, I received a phone call from Victoria Secret telling me I owe $62.78. I immediately called them back and told them I had not made any purchases since my last billing cycle. This agent today, June 12th, 2018 4:48 ET, told me because the billing cycle ended May 5 and I made my payment May 10th I was charged two late fees. I asked for a manager because this did not make sense. I was told on May 12th by a Victoria Secret employee that I paid my outstanding bill in full. I was never informed that there may be another late charge. I explained to Ashley everything I told the earlier agent. Ashley told me she would remove one of the late fees but not all of it. I was so upset because when I had spoken to the agent on May 10th I was told I was paid in full. There was never a mention of a possible new late charge. To top it off, when I explained back to Ashley that I felt this was truly unjust she told me it is the way it is. Then I was bullied into paying $32.00, that I do not agree with, in order to clear my account so this doesn't happen again.

I have been in customer service management with American Airlines for 34 years. I would never had treated a customer this way. I thought a company like Victoria Secret would be respectful and not try to take advantage of someone that, in good faith, trusted the agent who told me I was paid in full. I would understand if I had bought something but I didn't. I paid my bill in full and because of your computer cycle I was charge another fee. It isn't fair. I gave Ashley the name of the family attorney we use, David Altier, Altier Law. I think it is ridiculous to contact the attorney over this. I think the right thing to do is credit the other $32.00 back.

I did request my account be closed because I do not think Ashley handled the problem correctly.

I will send a formal letter to Community Bank. I hope someone cares enough with your company to resolve this issue.

Thank you,

Amy DiSalvo

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julie - 8 d 13 h ago

Thats bs in the first place...at minimum your payment you made would of went toward 1 of the 2 late fee's...

I would type out a letter & print & send directly to corporate. Give them the number you called, day you called , person you spoke with & where you are from. dont forget your email & return physical address. A physical letter will get noticed a zillions time faster than a cust serv rep hitting delete in her mailbox! Good Luck!

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Julie - 8 d 13 h ago

0

VS what's up with the "new" flavored lip shine @$10.00 each. The quality Sucks, sorry but it does. Bought 10 the other day for I was down to my last "Candy Baby".5302A5A1.. I buy a bunch at a time. Multi colors. Everyone one has less than par consistency. Feels like baby oil ish & the color is nothing like the tube for its so watered down you may get a hint. The other line was thicker & gooey, lol. but I could wear alone or over a matte lipstick & looked great. Bought a few simular glosses in the $ store & if blindfolded I couldn't tell them apart. Super sad but one is $1. & your's are. $10. I'm a big fan & spend so much $ there sales mngr on 2 occasions made me fill out paperwork stating I wasn;t selling on line. lol.... Pls. consider for I know I'm not the only one. (hidden)

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Elizabeth Riggs - 9 d 8 h ago

0

I have been to two different stores today and it seems that victoria secret stores are not very friendly toward black people! No one in the store ask if they could help while they followed me all through the store!! I had to ask for help this is the Crabtree store raleigh nc. I was trying to buy some slides the young lady informs me that the slides are in the back room but there is no one available to get them!! I am very upset and disappointed that we are in 2018 and still have to deal with this type of treatment!! I am a 49 yr old black women. I have been at my job for 22 years, married for 29 yrs and I do not steal!! I would greatly appreciate if someone from your corporate office could check into this situation!!

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KashDewBaby - 11 d 7 h ago

Dear Victoria Secret,

I have a very high request that can make you and I both happy. I think it would be a good idea if you guys made a guys line called "Victors Closet" and "Red". Now please please hear me out, A lot of men shop at Victoria Secret for their women on valentines day, birthdays, and christmas, just think of how many women would shop at a mens version for the exact same reason. Even if you dont do both I truly think you should consider one of them. Plus there isnt really any stores for men that showcase underwears men like you do for women. Also a lot of homosexual females would shop at mens line too, because they like Victoria secret for their female friends. Its just an idea. To contact me please email me at (hidden). Btw I am very persistent and you guys will hear from me a lot.

Thank you!

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Victoria C - 16 d 5 h ago

1

Victoria Secret needs to have an extended line of bras and underwear ranging from 30a-46FF. there is no excuse in this day and age that you guys cant create more sizes for everyone. i'm sure that some people that work for victoria secret dont even purchase what they would like because you guys have limited sizes. that's ridiculous. like come on, if the makeup industry changed because rihanna made a difference with her makeup launch, then watch you guys suffer as well since she is releasing a clothing line for lingerie.

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Victoria C - 16 d 5 h ago

1

Victoria Secret needs to have an extended line of bras and underwear ranging from 30a-46FF. there is no excuse in this day and age that you guys cant create more sizes for everyone. i'm sure that some people that work for victoria secret dont even purchase what they would like because you guys have limited sizes. that's ridiculous. like come on, if the makeup industry changed because rihanna made a difference with her makeup launch, then watch you guys suffer as well since she is releasing a clothing line for lingerie.

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Shocked! - 16 d 6 h ago

4

Wow ! I love the sales going on!

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Monica Washington - 17 d ago

2

I just read an article on Business Insider about VS losing sales by 38%. The article wrongly attributed the drop in sales and customers to the semi-annual sales but you have conducted sales annually for over 21 years. You are losing customers because you do not honor and value customers, women of various sizes and demographics that grew up supporting your lingerie, perfume, and clothing line from their youth to middle age. VS yanked their clothing line without any thought. Additionally as America's size 14 and 16 peruse the racks of VS in the past 3 years it is clear that the brand is sending a loud and clear message to these customers that the brand is more interested in appealing to the younger, assumed "thinner" millennial customer. We got your message and we have moved on to brands that offer more than a pair of panties and an inferiority complex for XL customers. Not to mention you have not sent portfolio updates to customers who have own stock in your business since the 80s. As far as I am concerned VS has a dishonorable image and paying, loyal customers don't have to sit down and put up with your new fucked up only-young-millenials-matter business paradigm. No only do humans have free will, we have options even if it means going panty less to defend the validity of our humanity and right to be regarded as a valuable person.

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Loyal customer - 16 d 17 h ago

0

100% Correct

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Lisa Beth Folz - 17 d 9 h ago

4

Please come out with a Victoria's secret Plus line. We are beautiful to.

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kimberly - 17 d 16 h ago

4

I orderd a shirt on May 26,2018 from a pink store in Gainesville,fl. but haven't gotten yet. which I know some places take time but

I just wanted to make sure its coming.

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Linda - 17 d 19 h ago

0

You have a felon working for you in Utah a manger celesite pettit

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Patricia Burke - 24 d 8 h ago

2

I will NEVER shop at the Victoria Secret location in Wilmington, NC at the Mayfaire Town Center again! Not only was the manager extremely rude, she even walked away and started talking to another customer when I asked her if she could check the back for my size on an item. I had several items I wanted to try on but could not get any of the floor employees to unlock a dressing room. I waited 23 minutes at the dressing room with no luck. The staff that was at this location several years ago were very friendly; however, the new staff appear intimated by the store manager. I have shopped at this location since they first opened. Since they remodeled, I have witnessed how some of the staff are quick to help the local college girls but basically ignore the middle aged or larger ladies who also shop at Victoria Secret.

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LeAnn Subjeck - 24 d 20 h ago

4

Very disappointed that Raptor perfume was discontinued, I have worn it for 21 years, I love the smell of this perfume so does my family and friends, I was hoping victoria secret was going to at least release this product during the holidays and was devastated that they didn't provide any Raptor product at all, I was never notified that Raptor would be discontinued , I was able to buy a bottle on amazon and it is almost gone, then I don't know what I am going to do as I have been unable to find anything close to this perfume, it smells so amazing on me please bring this item back even if you can only make it for the holidays that way I will be able to stock up on this item till the next holiday, I am sure there are plenty of others who miss this perfume too, If you look online people are being taking advantage of trying to purchase even a small amount of this product, please make a batch for the fourth of July so we can stock up on it till Christmas time comes, or bring it back and sell it daily again, every time I went to purchase this perfume it was hard to get so I know alot of ladies loved this product as much as I do, thank you for taking the time to review my e-mail, I look forward to your response sincerely Mrs.Subjeck

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Ellen Cortez - 58 d 9 h ago

0

First of all where do I start.

Purchased a $50.00 gift card (12/13/17) for Christmas 2017 for my adult daughter.

Daughter tried to redeem on 03/20/18 and the sales representative said sorry this has been redeemed already. Confused and embarrassed, my daughter said how can that be? I have the card in hand and I haven't been to any Victoria secret store or online. With that being said I contacted customer relations and they said it was redeemed at a chino hills store on 01/04/18. They said basically we are out of the gift card amount and I can contact the law enforcement in that city and file a claim. Ok we're 50 miles from that store or city. I have scanned and emailed corporate officers Les Wexner, Pamela Edwards, Williams May with all my information on 04/12/18 and I have had zero response from them. Tried faxing all hours of the day and it is continuesly busy. Hmm. Maybe others are feeling my pain too! If they run a corporation like this, I will not support them ever. I will make sure the word is spread publicly about how they treat their customers. It maybe just $50.00 but it is the principle. I hope you all read this and think twice about purchasing from them if they treat 25 year customer like this.

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Al.ost ripped off by vs - 37 d 15 h ago

0

Identy thiwves must be hitting vs due to their lack of management and foremost policy to protect theives. I was told basically the same thing, They will protect the people who steal from their law abiding customers. All they care about is getting money. They dont care how they get it.

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pissed off grandma - 26 d 14 h ago

0

you are RIGHT! only a damn fool would pay those prices for this imported crap NEVER AGAIN! They have allowed fraudulent charges on me to

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Kelsey - 37 d 10 h ago

0

I have the same problem a 50$ gift card was given to me for my birthday. I have the card in hand and it was used at the same store were my friend persuades the gift card at, which is down the street from me. I will have to call the police. it's the principle!

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