Just reviewed the video clip.of the manager at Quinton Mall and I am disgusted at how unprofessional the manager responded to this case. Although it is a fact that all Victoria Secret stores are not racist, it is quite disturbing that this person served on a manager level. Perhaps some training to the managers would be in order in efforts of protecting your company reputation.
As an African American woman, I am not only hurt from this manager's actions but I wonder if this situation is handled correctly that it will not happen again.
My thoughts had to be expressed. And I stand with my sister's in demanding the we receive the same respect as our counterpart
It's a TERRIBLE thing that happened in regards to the race issue - but the company did apologize, and unfortunately the employee of one store ruined it for many people, which is understandable, but that employee does not represent the entire company. I will still be shopping at Victoria's secret, but I'm DISGUSTED by the hatred of some people.
Hanna: Where is the evidence that the store manager was handled? I'd like to know.
To HELL with Victoria's Secret, I spend LOTS of money every year and this year I'm late with my shopping... well it's a good thing because I WILL NEVER BUY ANY THING ELSE FROM THERE EVER AGAIN!!!!!! This makes me SICK, This prejudice woman should be FIRED and MADE TO APOLOGIZE ONLINE / VIDEO.... Corporate NEEDS to make this right, absolutely appalling!!!
Saw the video of Store Manager, Faith asking all the black women to leave the store. As a white woman, I know for fact that if another white woman was caught stealing, she would be dealt with individually and the rest of us would continue shopping. This is a perfect example of white privilege and it is a basic customer service/human decency that should be accessible to all. I will not shop with an agency that racially profiles their store guests like this. Please educate your staff and change your managerial culture. Embarrassing and shameful.
I just saw a video of a young woman who was asked to leave your store for doing nothing other than being black!!! She and another black lady just happened to be in the store when apparently a third black woman was caught stealing; she was totally unaffiliated with these other two women, yet they were asked to leave the store and had the police called on them by your stores manager. I want to know is this your policy to automatically associate and assume that because one black person was stealing they must all be thieves? If so, is that your policy with people of all races; clearly or at least going by the behavior of the manager in this store, if one is stealing they ALL must be so when you have someone who is Caucasian or Asian or whatever are they ALL asked to leave and have the authorities called on them or, is this backwards and discriminatory behavior only reserved for African American people? Shameful!!!! Your employees represent YOU as a business and if THIS is the type of reputation you want to have, shame on you!!!
I am so disgusted by the acts of an employee at your store in Oxford Alabama. I live in another state BUT when that manager thought it was okay to put out those ladies because of someone's else action, it wasn't fair to them! I shop way to much at this store online and in store and this is sad. I won't be shopping here until it's made public an apology to this women and that store manager is released from her position.
Glad to something was done http://www.cnn.com/2016/12/09/us/victorias-secret-black-customer-apology/
I'm so saddened by the behavior in your store in oxford. I have a mixed son & a black husband of 25 yrs. You will never have my business again, & God knows you had a lot. What is wrong with you people????? I've been in relail for many yrs & you just can't allow this behavior.
Roy you might consider a little tight up & clean up!!!! Get some Employees in there with some morals & respect for mankind. Suzy mathews Ft. Smith, Ar.
I will cancel my credit with your store today as nothing has been done or publicly addressed about the racism in the mall in oxford alabama
This is heart breaking just saw the video at the Oxford mall and I'm done with Victoria Secret, I'm plus size can't wear your clothing ,but have 4 daughters who love shopping in your store with the gift card that I give them, not anymore .Closing my Angel card!!!!:(
Bring your Customer Service Center back to the USA.
I just saw the video of the Oxford Mall incident, and I am appalled. You can't treat people like this, and it is not just the business of black folks that you are about to lose. We will not tolerate this!
Totally agree. I'm white and will never shop there again. The managers name is Fay.
I Just viewed the video of the black woman in Alabama that was put out of the store based on someone stealing..... YOU HAVE GOT TO BE KIDDING ME! HOW DARE YOU TREAT A GROUP OF PEOPLE THAT WAY BASED ON AN INDIVIDUALS ACTIONS!!! THIS WILL NOT BE TOLERATED AND THE EMPLOYEES OF THAT STORE NEED TO BE FIRED!!!!
I just viewed the video of the black lady shopping at Quintard Mall in Oxford, AL that kicked out of the store and I'm furious. I recently started shopping with you all frequently the last year, spent quite a bit of money. I'm waiting for a delivery to come soon. Faith needs to be fired and an apology to the lady that kicked out of your store. Pissed off in Missouri.
Is it just this particular employee or is this how you train your staff, where if a person of color does something wrong then all must pay the price? If the person had been white then it would have been handled a whole different way. I am ashamed and i feel for the two ladies. That employee needs to be reprimanded immediately!! With everything going on it would not be wise to NOT do something about it. I will not be shopping in your store because i think i just found out Victoria's Secret!!!
To whom it may concern I just viewed the video of the horrible, racist treatment of a woman of color. I will not ever buy your things for me or family members. I will personally make sure that everyone one I know will hear about the discrimination this woman experienced. Is this how you train your people. Is this how you do business. When white get caught stealing and I have seen it no other white people are put out of the store. Shame on you
To who. It concerns,
I have been a loyal customer to your stores for over 15 yrs... The video I just watched of your Oxford Mall store, just sickened me to the core... I'm not sure where your managers receive their customer service training? For your manager Faith at that location, he most certainly needs to be reprimanded or retrained on customer service... You walk into Victoria Secrets to feel sexy, not to be thrown out by the color of your skin! Speaking as a black woman, whom can shop at any dept store I want... To be watched, followed or in the case of these two black women kicked out for no apparent reason is a VERY HURTFUL AND TRAMATIC EXPERIENCE! Mind you for majority of us who are followed, have more money in the bank than the individual (s) that are following us around the store... Until I hear about your corporate office rectifying this situation, I will not be shopping at the store! Faiths actions were absolutely deplorable! I am in the medical field, if my employer had one thought that I had discriminated against a patient I would have no job! We have enough going on with society than to have to worry about being kicked out of a store, due to the actions of another individual! Teach Faith you do not group the whole black race, or any other race due to the actions of another individual!!
I just want to say I absolutely love your store but a video I watched today has made me decide I will never go to another one of your stores again. I might not know the full details of the video, but watching 2 - African American women kicked out of one of your stores has brought tears to my eyes. I am also an African American women and the thought of an experience like that has me sitting here typing this with tears in my eyes and chills on my arms. I understand that you might not encourage this behavior from your employees, but this as she identified herself was a manager. I am also a Radio host, can you guess what will be our topic live on air on our next show? I feel sad, heartbroken and hurt by this video and could think of nothing else to do but send this email. :(
https://www.facebook.com/mediatakeout/videos/(hidden)663841/ This young lady definitely deserves an apology this is disgusting that employees needs to be fired this is just more than poor customer service I think I will be canceling my card.
I have called the Victoria Secret store located at Oxford Mall and was unable to get in contact with anyone. I would like to report an incident that has happened that I viewed via Facebook. I wanted to be sure that Faith is terminated and that corporate handles this quickly to remove an employee that would do something like this is a very bad representation of your business. Racism and generalizing of an African-American female is mind blowing and not professional on ANY level. You can hear Faith in the background being very rude and not showing any customer service whatsoever. The mall security should also be in trouble as well.
Wow!!! Come on now Corporate. Let's get it together. You are losing customers, higher own business associates. What is going on? I need for you all to get it together. Do some under cover Boss work or something. Better yet , I will do it for ya. Shame Shame Shame /VS. and all of America and across the nation loved your style and sales.
I was so upset to see how this young lady was treated in Victoria Secrets! Pure racism and I won't be shopping there and neither will my friends! https://www.facebook.com/ashallah.adams/posts/(hidden)9904647
Corporate office needs to be aware of this !! This is just wrong!