Information, reviews and public commentary for US companies

 

Victoria's Secret Stores, Inc.

Rating
1.121339
Web
http://www.victoriassecret.com
Related
Victoria Secret
Address
3 Limited Pkwy.
Columbus, OH
43230
Phone
(614) 577-7000
Fax
(614) 577-7844
Twitter IDs
@VictoriasSecret
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Lindsey - 18 h 27 m ago

0

I am writing a review because I was completely shocked at how poorly the PINK store at the Mall of Georgia was beeing operated. First, I stood there for 10 minutes being IGNORED by the dressing room assistant. she rushed by me so fast that I fell back into the drawer set behind me, then she looked at me like SHE was annoyed. Then after she FINALLY put me in a room, she told me to put the bra on then push the button. I did and it literally took all of 1 minute to do so, pushed the button and waited, and waited...finally 10 MINUTES LATER another associate comes to me to tell me that she had gone on break...like thats any of my concern, i just wanted a bra fitting....then after i found what i wanted with the OTHER associate, this associate proceeds to tell me about my bra size and all my personal info as loud as she can talk in the store, (Isnt that why they have the privacy of the fitting room??) other customers were turning to look because she was so UNNECESSARILY loud....i was mortified. THEN as I am waiting to be checked out, there is a line to the door almost and 4 cashiers...as soon as its my turn the one that is available just walks out.....they were so rude and seemed almost annoyed at the customers for being there.. I have NEVER been so mad or disrespected by an ENTIRE STORE!!! this is absolutely unacceptable and those associates should ALL be repromanded....complete nightmare

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Bonnie - 2 d 18 h ago

0

Hi I'm writing about the poor management that runs one of your stores here in Killeen Texas. I was shopping and asked about if they were hiring, spoke with their he manager on duty and she had told me to fill out an application and to call back that Monday for an interview. So I called back an she had pulled up my application. Asked me to come in for an interview a couple days later. Came in did my interview with the manager named Ebony. Interview went well and was scheduled and promised a second interview like a week later around the time of 1:30. The day the interview came I thought I'd call and double check the time just to make sure, when I called they had told me that the manager that was to do my interview all of a sudden went on vacation. Thought ok cool, an they said it would be rescheduled. Well a week went by still no call so I called and got the same answer about her being on vacation, now I've been in retail for many years. This was starting to strike me as odd cause y'all could have any manager from a different store come to fill in and finish off these interviews. Another week went by call and get the same answer again . And another week went by and spoke with Ebony again this time and she said that the manager would call me when she got back from vacation to reschedule it. Well never got that call and finally decided to call them the other day and spoke with ebony again just to find out " we went with a different candidate." Well this really made me mad cause as far as I'm concerned that's poor management and poor business. However it made me so mad that I won't be shopping down here at the Killeen malls store and neither will my friends and family. Y'all are multimillion company but if y'all choice poor management like that to work for y'all makes y'all look like the crappiest company in the world. I've worked for one of the best companies in Texas and that's H-E-B, think y'all could take some lessons on how to run your management from them. Y'all let me down Victoria Secrets, thought y'all were a better company then that but can see y'all are just another one of those cut throat business that don't give a crap. Really wish I could have this manager fired or at least wrote up. Anyway I had to share this just in case this has happened to any other ladies out there that have applied with your company. Y'all need to run a better check on your managers if they are going to be running these stores and sporting the name Victoria Secrets. An I spend tons of money through y'all too...... but will be a while before I shop with y'all again.

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Anonymous - 4 d 7 h ago

I had an account with y'all that was is in good standing. I had it paid in full. Apparently you got an updated credit report where my credit score had dropped some, so you decided to close my account. I didn't owe you any money and had never been late on my payments, but because my score dropped due to life happens y'all closed my account. Never had that happen before. I've been a loyal customer for over a decade. I will tell all my family and friends and you will definitely lose all of our business.

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Teresa - 7 d 22 s ago

I would like to make e request. Several years ago my favorite fragrance was floral fantasy

Is there any chance you would bring it back ? It was wonderful

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Jack - 7 d 8 h ago

0

How dare you people I hope your stock continue to drop I can't wait to see your company go out of business, you people accused my daughter of giving a customer free merchandise and you fired her you claim you have her on video but when she asked to see it you refused so you fired her she was a loyal employee for over 2 years

And she was treated her like crap, shame on you

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Laveda S Brooks - 12 d 17 h ago

1

TO THE CEO I MADE A PAYMENT TO PAY BILL OFF. UNBELIEVABLE I GOT A BILL FROM VICTORIA SECRET STATING THAT THE AUTOMATIC SYSTEM DID NOT HAVE MY FULL ACCOUNT FROM MY CHECKING SO I WAS CHARGED AN OUTRAGEOUS $25 BECAUSE THE SYSTEM DID NOT HAVE MY FULL CHECKING ACCOUNT SO THEY SAY. THE FULL ACCOUNT WAS GIVEN SOMEONE NEEDS TO LOOK INTO THIS ISSUE BECAUSE IT COULD BE HAPPENING A LOT OFTEN. PLEASE LET BBB KNOW IF THIS HAS HAPPENED TO YOU THEY ARE COLLECTING MONEY BY BEING DISHONEST AND REFUSING NOT TO PAY IT BACK ITS THEIR SYSTEM THAT IS SCREW UP WE SHOULD NOT HAVE TO PAY FOR THEIR SYSTEM MISTAKE. SHAME ON THEM FOR BEING GREEDY STEPH WHO I SPOKE TO REFUSE TO GIVE UP LAST NAME OR ID # AGAINST THEIR RULES SO THATS WHAT HE TOLD ME. HE IS THE SUPERVISIOR THAT NEED TO BE MORE UNDERSTANDING

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CARMEL PERRRI - 20 d ago

5

HELLO MY NAME IS CARMEL PERRI OF AUST MELBOURNE , WE HAVE SEVERAL VICTORIA SECRETS STORES THROUGHOUT MELBOURNE

I LIVE IN SORRENTO WHICH IS A UP MARKET TOURIST AREA , WE HAVE OVER 2 MILLION VISITORS A YEAR IT IS THE GATE WAY TO MANY BEAUTIFUL PLACES AND WE HAVE A FANTASTIC SHOPPING PRECINCT, WITH MAY HIGH END SHOPS COUNTRY RD, WITCHERY, NIMCO

SPORTGIRL, HERMES, DEBS WHICH HAS TOP NAME LABELS, TIGER LILY, CAMILLA, CINORI, ZIMMERMAN, SASS AND BIDE, TOMMY BAHAMA. THE ONLY THING WE DO NOT NOT IS LINGERIE SUCH AS VICTORIA SECRETS, WHICH WOULD DO EXTREMELY WELL HERE, WE HVE TO TRAVEL

40 MINS TO THE NEAREST LINGERIE BOUTIQUE, AND BECAUSE TOURISM IS SO BIG HERE, WE NEED A LINGERIE BOUTIQUE AS WE DO NOT HAVE ANYTHING AT ALL HERE WHICH WOULD COVER THE WHOLE MORNINGTON PENINSULA ALSO THE VISITORS WHO STAY HERE WOULD

TAKE ADVANTAGE OF THE SHOP AS WELL, PEOPLE COME BY FERRY TO SHOP IN SORRENTO FROM QUEENSCLIFF AND ALL THE WAY FROM MORNINGTON. THIS WOULD BE A VERY VIABLE VENTURE FOR VICTORIA SECRETS IF THEY WOULD CONSIDER THEIR BOUTIQUE

TO BE ESTABLISHED IN SORRENTO. IF YOU COULD HAVE A CONSULTANT CONTACT ME, I WORK AT THE SORRENTO TOURIST CENTRE

OCEAN BEACH RD SORRENTO. MY MOBILE IS 04289 62689 CARMEL PERRI LOOKING FORWARD TO HEARTING FROM YOU, SINCERELY YOURS CARMEL THANKYOU

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anonymous - 26 d 8 h ago

I dont appreciate how when my schdule is incorrect and I go to operations white board they never change it .The vicki stated theyre the ones who is to fix any errors they say its a sups job our sups say its theirs (run around)... they keep upping my hours without asking they stated if they want to take hours from the full time to give them some hours off our hours automatically go up which that doesnt make since full time is full time part time is part time theyre very inconsiderate of anything anyone has going on outside of work also ive never had a supervisor get mad at other teammates helping eachother until now which is weird two people have gotten in trouble for helping me which there was really an issue when I finally got help from a sup and she saw it was my sup however does not respond to emails,phone calls,teams ..anything she doesnt even take sup calls ! I love the company but some people need to be reminded what their roles consist of I feel were a business first and were also a team so if someone needs help help them we work together and our numbers will grow we work against eachother we get no results in numbers ALSO when we go to operations for their errors in our schdule nothing gets done if theres a system error when the system sends your schdule out two diff ways we get in trouble for following the incorrect schdulewe understand its a no fault policy but somethings are really you guys fault !!!the tornado happened 5/28/19 and everyone complained about them NOT giving us a grace period to get to work !!! which I totally agree on !!! most people called off CAN YOU ALL MAKE US DO SURVEYS OFTEN ! MORE IN precise QUESTIONS SO YOU GUYS CAN SEE WHERE EXACTLY THE PROBLEM IS : SUPS ,WHITEboard !!! oh and human resources dont ever do anything when you cant get help with things and we go to them !!! can you all DO paper surveys one day so youl see the problem people will

tell the truth most likely

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Donna - 93 d 18 h ago

0

What they have said about not catering to plus size women and transgender was completely horrible. And if their business ends up on shutting all stores down I would definitely say they have deserved it in more ways than one. Every women deserves to feel sexy. some plus size women are heavy due to medical conditions. and not because they like to eat. and transgender deserves to feel sexy also. Its not like you can really tell nowadays if someone is transgender or not. So i give them zero stars because that is what they deserve.

Victoria secrets needs to expand there mind and not be closed minded.

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Kirk D. - 92 d 16 h ago

0

@ Don-----na,

Are you a "T" drinker?

Is your ring finger longer than your index finger?

Do you have childbearing women hips or do you have a mans ass?

Flagged for review. 
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Kirk D. - 27 d 19 h ago

0

@ Don-----na,

**Are you a "T" drinker????

**Is your ring finger longer than your index finger?

**Do you have childbearing women hips or do you have a mans ass?

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To Kirk - 27 d 16 h ago

In 65 days you couldn't come up with some new material?

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Cynthia - 27 d 14 h ago

0

@ To Kirk,

https://www.youtube.com/watch?v=sMXf1HgnUC0

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Anonymous - 28 d 2 h ago

Well maybe transgender people should open up their own store that cater to transgender. And stop whining about it! Everyone should be entitled to run a dang business without someone crying out racist because they choose who they want to represent their brand! Start you're own transgender lingerie business and have whatever type of people you want represent you're brand!

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Anonymous - 27 d 16 h ago

Why can't transgender people wear VS? All other clothing is designed for males or females and whoever can choose to wear it.

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Jennifer - 27 d 15 h ago

0

I am very upset! I have been a "Forever Angel" forever. I called and made a payment on the due date with their animated system. Their system told me that the payment would be processed by 8pm on the day that it was due. In fact, it was not processed until the next day. I am so upset that I closed my account. I would have paid it if it was my fault, but it was NOT. I guess they really don't care about loyalty and that my account was in good standing for years!

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Lesson learned - 27 d 14 h ago

Don't ever trust cartoons.

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Amy - 33 d 4 h ago

Why do you guys discontinue the best stuff?? The hold please hair spray was the best stuff in the world!!! Mean while the beauty products you do have are junk. Also a card holder I don't purchase beauty products from vs but i would give anything to be able to buy a can of that hairspray

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Anonymous - 35 d 4 h ago

I want to leave a review about the bad work of Victoria's Secret. 04/12/19 gift card was activated in Victoria's Secret store. 05/13/19 decided to make a purchase with gift card. When you pay the cashier tells me: On Your card Balance zero, contact the Customer Service. 05/16/19 in a telephone conversation with Victoria's Secret company, an employee said that a few days after the activation of my card was made with my gift card purchase online and advised to contact the police to make a report. He also said that the company Victoria's Secret is not responsible for the stolen data and $$ with gift card. The question is how is this possible, because the card number and pin code was only with me and I have no data gift card is not shared? Surprisingly, the actions of my card was made in a whole other state, it was Arizona. I want Victoria's Secret not to send me to deal with the police, but to sort it out and return my $$ to my card. Gift card was presented by my friend for my sick daughter with brain disease.

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Redhead upset - 38 d 13 h ago

Why do the models have to be a certain height or weight this day and time? I am a true red head that would like to model but I'm too short and weigh too much. This day and time there is obesity and you are judging everyone on their beauty. These women are potentially a size zero to a size 8 (at the most). Women today are seeing this as wishful thing, not a helpful thing. Men, on the other hand, sees it as a fantasy. We need a change up of model looks. I want to see who agrees.

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Shara Chokesondick - 40 d 15 h ago

The crotch less panties I ordered had a hole in them!

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Deressa Butler - 41 d 5 h ago

4

I am writing in regards to your underwear. Lately the quality and longevity has changed, not the same as before. The duration is gone. I am a forever angel card holder, been a valued customer for years. Thanks in advance.

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Kelly - 40 d 16 h ago

3

I have noticed the same thing.I am also an angel forever card holder and I spend quite a bit of money on all of their products. Most of their products I rave about, however, I have noticed that especially in their lace underwear the quality has really deteriorated and the prices have not dropped. They really need to quit sacrificing the quality. Afterall, that's why they have been able to charge the prices they do but at this point, the quality is so poor they should be giving their uderwear away.

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Bern - 43 d 18 h ago

0

I just want to talk to a real person. First of all, I do love Victoria's Secret and I'm the highest level angel card, I sirens quite a bit at your store. I went to two events for angels only, open later-the email made it sound like something special-drinks, sales, prizes- I got a drink because I found the shopping bag with warm drinks by the door. The employees had thier family and friends there and they were scratching the prize tickets off until they found the ones with free panties and bras and thier family swas cashing them in. I took my daughter with me, asked for one was told they were out of them-i literally saw them scratching at least 60 cards and throwing the ones out that didn't have the big free items. This is Cherry Hill NJ. What a scam! My angel rewards never come in the mail, I'm told they email them... Once I received angel reward. Monthly mailers-i don't know if the girl at the store is taking me off the mailing list, or my post office is stealing them. I never get them, neither does my daughter- we use to get them all the time and they stopped about a year ago. I called customer service, live chat, called the promotions dept-transferred there because everyone at customer service kept telling me they don't handle that and transferring me. I have not received any mailer promotions in almost two years now. I've confirmed my address at the store, online, on the phone-in everywhere for six months straight every month. Nothing. I even filed a report at the US Attorney General office to make sure the post office isn't stealing my nail. It's horrible customer service all around. There was a manager at the marlton store who was not only mean in her approach, she refused to honor the online prices-she said I could either order online or use the coupon, I told her online I can do both-i had a large order, I was not trying to overuse any offer, I was Christmas shopping for my two daughters. She was so nasty that I stopped going to that store, until I realized she was now the manager at Cherry Hill-the same manager standing at the counter scratching off the angel VIP event scratch offs and handing them to her friends, husband and staff to give to thier family and friends-no one was giving them out to the customers at that store. That was the most unethical event I've ever been too. I brought my daughter thinking it was some special event. There was a shopping bag with warm soda at the front of the store, it was terrible. That manager is an absolute disgrace. Sherry, I think that's her name she works at the marlton NJ location and Cindy same location are absolutely wonderful. They aren't badgering you, they help you with an honest Humane approach. One of these women only works the weekend, she is older-but these ladies have dignity and treat people with respect. That's what a manager demeanor should be. The manager at Cherry Hill that use to be at marlton, she is so nasty and unapproachable it's demeaning. She comes across like the school bully. I don't know how she ever was promoted to a larger store. It's sad because I won't go to any place she works and my friends all know her just by description of her attitude. Really terrible. She makes fun of people with the staff, I've heard her mocking customers when they walk away. Like I said I'm a frequent shopper. I tried online ordering and my orders "get lost" or are marked as delivered and I never get them. I'm currently waiting on a 2 day shipping that was never delivered and is now a week and a half.

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Sarah - 48 d 11 h ago

5

Winston salem in north carolina is under staffed and its annoying not to get the help u need

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