Employees at Chester Common mall in Midlothian, VA are all very nice and helpful.
Need to check out your store in Oakridge Mall in San Jose California there not very nice and employees. Never once asked me for help any lone say Hi welcome never experienced this before..Very rude it's Jan 12 2017 not good for your sales just saying they need to be investigated..I sure would want to know .
On 1/9 @ approximately 1:30pm I entered your Colorado Mills location with a friend and was initially greeted by pleasant associates. After approximately 30 minutes my friend stepped outside to go to the food court. Once they left I noticed that I was being followed around by one of your store clerks. They followed me but didn't say a word. As I made my way towards the large underwear rack on the PINK side, I noticed a second associate had joined her. I continued to browse around with my merchandise in the shopping bag and the few items I wasn't sure about in my hand. As I stopped by the last section I had not looked at, the spring collection, I overheard your 2 associates state "well she's been walking around for a while and putting stuff back so we've gotta watch her." Now first off that's not something that should be said within any customers ear. That shows a lack of courtesy and that you don't care about your customers. The fact that once my WHITE friend left I was followed around like a thief is ridiculous. I should be treated with the same dignity and respect as the WHITE woman your associate was helping before I the BLACK woman was followed around. Now whether your associates were following me because of my race or the fact that they thought I could be a thief, was appalling and they both should be re trained on their customer service and how to act! Someone needs to take responsibility for the way the associates acted and how they made me feel. As I was standing at the checkout counter paying for my merchandise and informing the associate at the counter what happened, I could barely keep myself from crying. Imagine if you walked into a store and got treated like a common criminal or even worse got profiled because of the color of your skin. How would you feel? And please do not say that I am overreacting. You didn't look over and see the glares or hear those words come out of someone's mouth about you.
I was shopping in your store in Brinton Lake and it was the most uncomfortable experience ever. I work across the street so I was on my lunch break. Your associate asking if I needed help finding anything, I said no I'm just looking. Two minutes later she came back and asked if I was ok? I said yes. Another two minutes go by and she was back asking again. I was the only African American in the store and felt like a target as if she thought I was going to steal something. I just wanted to enjoy my shopping experience but I couldn't. She came back again and again until I made my purchase of $146. I left there disappointed with my experience so I will be returning and the merchandise and letting my friends and family know how I was singled out in one of your establishments.
I visited a store in the mall in Sherman TX. It was the most unorganized messy stores I have ever been in ever. If I was the manager or district manager I would expect to be fired. There was panties and bras thrown all over the tables. Non of the drawers had the sizes in they were labeled. No one asked if I needed help which I clearly did as it was a mess. I have been in a lot of VS stores and even during holidays they are organized and east to shop in. I think locals are the only ones that shop there and they don't know the difference of an organized store and a freaking chaotic mess. I am not submitting to complain, but to let vs head quarters know that there is a diseaterous store out there with their name on it.
i was on the victorias secrets app for 5 and a half hours. it was the most miserable experience I have ever had . I could not believe what was happening to me. I had been ordering a wine colored bra and then a few more colors. but when I had gone to check out with my gift card. a window popped up.telling me to call a number to get my pin. ok this s no big deal , RIGHT? WELL LET ME TELL YOU THIS MUCH scratch off the silver stuff off the card where it says pin. why ? ill tell you .I called the number while waiting to enter my pin after being put on hold for about an hour . just to be told to call another #. and then they put me on hold for another 39 min.OAKY . finally I have my pin ICANend this horrible shopping experience. So I thought. But to my spurize just as i was about to hit make payment my total changed. i went into my bag and saw it was the only one thing i needed and it was just plucked out of my cart. so i went on chat and was proceeded to be told by an idiot boy that i never ordered it that it never existsd that i ony ordered a blue one . . he went on calling me aliar and much more . that i was wrong . so i asked for a supervisors. and thaid latoys dident have the guts to even speak with me . so i started another chat. but thids went on and everything i wanted was deleted from my cart . i have over $467 .96 in merch.and it was being taken out of my cart because the live chat pepole are just nas6y mean pepole. this went on for 5 and 1 /2 hours. im am so upset iand i would like to see the 6 pepole that srewed me to the wall last nihgt loose theair jobs. i still cannot belive that they will not be repremanded. so mr/ms CEO . LET THIS BE Y0UR TOP PROJEC. FIRE THE 6 INDIVITUALS that took it apone themselfs to treat me like a 5class troll. how dare they start treating my ts wsa
Just a quick note to recognize an amazing employee in merrillville indiana store. His name is Jason and he is our all time favorite. He is always helpful and kind. He always has a funny line as well. If you ask him to find an item he is always happy to help find it. He just has a great personality. Thank you jason for always makin a shopping experience amazing!!!!!!!
I was in your store recently to purchase your hair products I have used these products for yes the sales people told me that the store was not going to carry them anymore why would you take a good product away I will not purchase anything again in your store that was the only reason I shopped their is for the hair products you find something that you like and is a good product and you discontinue it why
I have a patente for an idea that for sure can make million and will be the best seller for the year 2017 ;it is for women only.My tel.(hidden) 24 Hours. Thank you. Lorenzo Danesi
I was just excited and actually lost my sisters had been the only carried it for like a week and they just continue I wish they would bring it back it was a black and white headband is a pink nation in the front please please bring it back thank you
Please bring back the black and white headband that says PINK Nation on the front
I was at Six Flags and literally lost my hair had been so bad that I really want to bring it back it was a black and white have been the situation with them please please please bring it back
I was shopping in your store today for about 20-30 minutes. As I was shopping and collecting things to buy. Your floor store employee (Marsh) ignored me for the whole 20-30 minutes. Marsh asked every shopper around me, new shoppers coming in the door "Do you need help finding anything? Do you need a shopping bag?". Also, a shopper that was standing behide me in line "she ever asked her if she needed help." Still, totally ignored me. I felt unwanted, I felt single out, Marsh made me feel like she is racist. I will not go to your waterford store again. I am a very unhappy shopper. I will share my feeling on social media.
I am very disappointed at the Christiana Mall VS Store in Newark DE. Me and my daughter stalked the semiannual sale and when we received the email alert that as VS credit card holders we would be able to get into the sale at 7am we rearranged our schedules and woke up at 5am to be there. Problem was the store did not open until 7:15am the staff was rude and only one register was open. To top it off they did not give out the free water bottles that were supposed to be given with purchases made on our VS credit card. I will not be going back to this store anytime in the future. I love VS products and usually only buy from them but perhaps I need to start looking else where for my lingerie.
Les Wexner would not be happy with these reviews.
If you go on the Brandon Fl reviews- you will see mine.
Unbelievable mean salesperson. I bought my teen granddaughter a fleece blanket, jammies and PINK brand undies for Christmas. The undies were the wrong size. I have the receipt and forgot to give it to her. I told her she could exchange for the same thing just different size. My granddaughter was so upset when she called me saying the lady with dark curly hair was so rude and mean and she tore off the tags and told her she could not exchange them. What horrible service.I spend too much money with Victory Secret and that will be my last dime! NO ONE deserves to be treated like that. I hope corporate is looking at the reviews. You have my information and expect to be contacted and an apology to my granddaughter.
If you look at some of the other reviews you will see this store has a problem treating the customers rude and like they stole items they wish to return.
Horrible service! Their angel credit card is a SCAM. All they do is charge you fees and interest if you use it. When I called customer service not only were they so rude to me on the phone but the supervisor Mary that i spoke too pretty much told me there was nothing she could do to help me. What kind of service is this? After all, she was okay with me canceling my account.
I recently spoke with someone over the phone on the 18th and told her I would be making a payment on the 30th of December. She chose to process a 62.00 Payment with out my permission. I've called them all week and still have not had my money placed back in my account. Also they have not even called me back, the corporate, no one. Now my bank account is over drawn and my 4 year old son has no money go me to get anything to feed him or myself. I told Coorporate and even asked for their email and no one has done a thing to put the money back in my over drawn account.
I learned my order was cancelled after I did not receive it on scheduled date. I spoke to a supervisor who said the representatives spelled my lady name wrong so it was considered high risk and cancelled. She also said all items were in stock and would be sent over night. They were sent but none of the items were what I ordered. I am beyond furious that my daughters Christmas is ruined and I will never spend another dime with Victoria secret There is definitely a secrets bad its that they really don't care about their customers.
Two years in a row they cancel my order and don't tell me. I end calling looking for my purchase and get told warehouse canceled my order, but they have no problem taking my money from my checking account. I ask to talk to supervisor get the run around put on hold ten minutes then told it's been credited back refund to my account. I will never shop with Victoria your service is horrible and look forward to filing my complaint to BBB. Your customer satisfaction sucks
Just had a similar experience I will be filing as well, customer service sucks ass. I think they are liters and just think people will settle for whatever but that's not going to happen
I placed an order and after not receiving my item on date promised, I tracked it online and found I had no order. SHe then stated because the person taking my order misspelled my last name the order was cancelled. I then asked why no e contacted me and was told they " we don't make calls and had not gotten around to emailing you and apologize. Furious, I informed her that the items were a Christmas for my daughter and that I should have been notified. Afte call a supervisor, I was told the items were in stock and would be sent over night. The following day, the items came but were not the items I ordered. I am beyond furious and will send all the trash back they sent to me and will never buy anything from them again. They are liers and thinks because it's Christmas they can just send what they want and u will accept them. I am canceling my Angel card and will advise others to not trust online orders.
Salsibury MD store wrongly fitted me with bra size and were very pushy. I told her it was too big but she swore to me it was the right fit... well the bra is too big , hits my ribs which is very painful when I sit down... and I was very rushed.. ladies.. before buying a bra, sit stoop bend over whatever to make sure they didn't fit you with the wrong bra... A lot of money for unusable bra!!
My debit card was stolen and allowed to be used at this store in the Galleria Mall Houston, TX, without being asked to provide ID. I think this was a huge injustice by this store especially around this time of year were security needs to be stepped up. I am extremely upset as i am not rich and this was all the money i had. As a result, Christmas is ruined. I think your policy regarding ID and using credit needs to be reviewed so that doesn't happen to anyone else.
Made a horrible mistake in shopping at the Sherman Oaks Store, Octavio (?) the manager was the not only rude she was insulting. I wrote on line to victoria secret no response. I sent a picture of the sign outside that showed with $85.00 purchase a blanket was given, I spent $130 and was told no blanket 2 gift cards included in my purchase did not count. Didn't say that any where False Advertising. To make it worse, Manager would not come over and talk to me, just shouted No, wouldn't provide her name when I told her why I wanted it. This store and its manager is the reasons some go out of business. Horrible customer service. This manager should be fired. I noticed none of the remarks listed on this site are addressed. A big waste of time. Would rather donate my money, never will I return