I've been having a hard time with my Vivint system I called and all they tell me is it's my door. No shit!!! My door worked fine until they but it in. I want to speak with someone about resolving my issue.
Very high pressure sales person here on Tuesday (named Israel, sorry didn't get last name or employee i.d. #). Kept insisting the deal was only good this minute! Got my husband suckered into giving last 4 digits of ssn and birthdate before I came home and starting researching while he was still "schmoozing" (and bamboozling) my husband. He also lied and told us our neighbor across the street had purchased a system (I texted the neighbor, no such deal happened). I said I wanted time to think it over and he got all annoyed. My husband told him to delete the personal info he had provided. Israel left in a huff. On Wednesday we were notified by Life Lock that Vivint had made a credit bureau inquiry with Equifax! We did not authorize anything and will contact the police for fraud if they pursue this any further.
It all started when a Vivint salesman came to my door. His name is Weston Taylor, I.D#158646. He was very persistent on making a sale, only concerned with his commission. I told him I was currently in contract with another alarm company and I wasn't sure if it was a 3 or 5 year contract. I was only 2 years into it. He called his supervisor to ask if he knew what the contract terms were for the current alarm service I had. His supervisor told him it was 3 years. We ended up signing up with Vivint and their equipment was installed. I called my alarm company to confirm the terms of my contract and to cancel. Vivint pays a maximum buy out of $1,000. I was told my contract was for 5 years and I would have to pay $1,700 to buy out my contract. I spoke with Weston and he said if I would have known I wouldn't have signed you up. I was pissed!!! He said let me see what I can do and send me final bill from your alarm company. I tried several times to call him, text him and he continuously ignored me! He doesn't even have his voicemail set up. I had to call Vivint directly and explain what happened. I spoke to several people and they had attitudes as if I was lying. They opened up a case and said it takes up to 1 week to reach a resolution. After 1 week I called Vivint back since I hadn't heard back from them. Luckily I did because they told me the matter hadn't been looked in to. I was so angry I had to threaten legal action to get them to resolve the matter. They had to have a technician come out to remove their equipment and reinstall my old equipment. I had to call my alarm company to activate my system again. The whole matter was a nightmare!
Frustrated and Angry.
My husband and I got the system because we were impressed with the TouchPad and that we were able to view cameras on our phones. The salesperson did not tell us we would be in a 5yr contract. 1 mouth after having it installed there has been nothing but problems. The cameras are supposed to be recording all the time but there's always footage and a time lasp missing. So what use is it. Billing is another issue. These fools try to make it seem like your always behind in your payment even if you pay on time. Sorry we left ADT. Never had any problems like this. Definately need a class action suit against them and if there is one filed we are on board.
THIS IS THE WORST COMPANY EVER!!
On top of roping me in in a four-year contract that I wasn't aware of, who has 4 year contracts?? I have called repeatedly because my service never worked right from day one as well as my daughters and my son who live around the corner from me! They say I own my equipment and I could throw it away if I want .. I told him that's where it probably belongs cuz it doesn't work anyway! I'm so pissed at this company I had to pay 60% of what was left in my contract to get out of it! If there is a class action suit I would like to join in also!
I closed my account with this company years ago and DID NOT renew my contract with their company due to false security claims stating that they are affiliated with ADT and that they are a security company. Vivint IS NOT affiliated with ADT and they DID NOT secure my home, they only monitored my home because VIVINT IS NOT A SECURITY COMPANY! I have since received CONSTANT harassing calls from a very aggressive collection company asking me to pay $1k dollars for vivint services that I CANCELED AT THE END OF MY CONTRACT WITH VIVINT AS WELL AS CLOSING MY ACCOUNT WITH VIVINT! I'm very interested in pursuing a class action lawsuit against this company
I was lied to too! Same allegations that they changed to ADT now I owe $1000. I live in NY I NEED HELP AS WELL!
I would love to see class action suit against Vivint. Not only are they trying to charge me for the equipment, that do not work half the time ( over $2,000). But the tech that signed me up stole someone's identity to have me as a customer. It has been a living hell for me.
They have screwed me over bad. They billed my husband 900.00 thru credit card. Wasn't even his account. He had nothing to do with it. Then they took 750.00 out of my checking account.
i here ya. you should start a class action. my husband is already contacting morgan and morgan.
We would LOVE to join a class action lawsuit against these fools! We feel into the trap and went for the so called trial of 30 days! They installed the equipment that does not do what they said. It hardly ever records like it is suppose to. They charged me more than they told me was going to be the fee. So we decided well within 30 days that we did not want this service. When I called to cancel I was told by the rep that it was only 3 days and that the only way to cancel at this point was if the salesman left us the cancellation form with some type of a code on it. We were left nothing but the Vivint brochure and a card with the cell number of the salesman. So, I called him he informed me that he would be by to bring the form that he said he "forgot" leave, but would drop it off. Needless to say he was a no show. I called him several more times and he then sends me a text and tells me he is in Canada and will be by on this past Sunday and again was a no show. Long story short, I have talked with four different people at corporate and nothing has been rectified. I can tell you that they are trying to push it as far as they can to the 30 days so they can keep us hostage in this contract! They are horrible and it is a scam on a huge level! WE WILL GLADLY JOIN A CLASS ACTION! If one is not started we are going after them on our own! However, there is strength in numbers!!
We have just be scammed by these unethical con artists with non functioning equipment and they said nothing they can do about it. We sent it back and the whole experience has been terrible
We are so angry and upset by this disgusting company and would gladly join a Class Action suit
Power in numbers !!
Ratings don't lie !!
Ratings lie all the time. Bandwagon boycotting.
B Talton I to have experienced this company's poor customer service, and lies after lies when it comes to getting
equipment serviced, If there is a class action lawsuit... I would like to join in,
I can be contacted at (hidden) , thanks
Please let me know if you do, I have had a couple of your complaints and more happen to me recently. Just cancelled my account with them as well.
Did you get out of the contract?
They are telling me its impossible to get out unless I buy out the remaining balance--which is for the equipment!
This is the worst company on earth. The sales rep are fraudulent and the customer service is just as bad. The sale rep I had lied concerning how much time I had before canceling the services. I cancel within the time allotted but they refuse to cancel the service, not to mention, the equipment can not be used with any other company. The range of motion and notification can't be heard if you have a two-story home. I have sent several messages, spoke with several individuals but, to no avail. I will be going a class action lawsuit against them, it one arises.
Horrible experience! Upon wanting to pay off my equipment I noticed I was charged incorrectly then when I called Vivint they said that because I failed to see their error it was my fault and that there was nothing they can do about it! Not only that but the signatures on the contract aren't even mine so that makes the contract null and void! I want my money back! Citizens One even told me that Vivint had given them an incorrect address which is why I couldn't set up my account online! This is by far the most unprofessional and corrupt company I have dealt with!
I hate Vivint I was told I could have the equipment installed and then cancel after a month and just continue paying for the equipment. This was told to me by the rep that sold it to me and now therir saying no I need to pay everything up front before I cancel
I am currently sueing them. We signed on thinking it was the best thing on earth! The cameras DO not move like we were told, and they are NOT wireless. As we were told that as well. Our equipment was installed... well half of it. They never came back to install the rest and it's been hell trying to get someone out to install it. The equipment we do have NEVER works and is always offline or just plain doesn't work. I've called so many times and always speak to someone different and no one can ever help me. Someone will always call me back and we never receive that phone call... then we were supposed to get a refund.. nope! Now I'm so fed up I said come and get the equipment... because it's not even all installed. They said no you have to pay it all in full! Now our credit is getting dinged and we are livid! What a SCAM!!! This has been such a Nightmare!!!
Tara, what lawyer office are you using? I also want to file suit.
me too in Minnesota!!
What state are you located, should have asked that first, I just assumed you were local, sorry.
I just found out after being forced into to paying 699.00 to get them out of our lives that they have continued to charge my credit card going back probably a year! Vivint is nothing but a Scam!!! They are thieves and liars, and because my card company can only go back 5 months, I am having to seek legal council to get the rest back!!!!! I haven't even had the service since July of 2015!!!! I live in Montana, and yet it looks like they're crooked from state to state!!!
I will like to file a law suit as well, please Tara what law office are you using?