They did an upgrade on our alarm and they where going to put a camera in our patio so when the technician came by he said he would have to connect cord in our house so we decided not to get it. He told us that they would not charge us for it but we still got charged for it. At the time we couldn't remember the password so they were going to send it in the mail and I've called several times and we still haven't received the password and our alarm hasn't been working and we can't get a technician to fix it without the password. We are still getting charged for the camera we didn't get and we are paying for alarm service we don't have.
I closed my account with this company years ago and DID NOT renew my contract with their company due to false security claims stating that they are affiliated with ADT and that they are a security company. Vivint IS NOT affiliated with ADT and they DID NOT secure my home, they only monitored my home because VIVINT IS NOT A SECURITY COMPANY! I have since received CONSTANT harassing calls from a very aggressive collection company asking me to pay $1k dollars for vivint services that I CANCELED AT THE END OF MY CONTRACT WITH VIVINT AS WELL AS CLOSING MY ACCOUNT WITH VIVINT! I'm very interested in pursuing a class action lawsuit against this company
I was lied to too! Same allegations that they changed to ADT now I owe $1000. I live in NY I NEED HELP AS WELL!
I would love to see class action suit against Vivint. Not only are they trying to charge me for the equipment, that do not work half the time ( over $2,000). But the tech that signed me up stole someone's identity to have me as a customer. It has been a living hell for me.
They have screwed me over bad. They billed my husband 900.00 thru credit card. Wasn't even his account. He had nothing to do with it. Then they took 750.00 out of my checking account.
i here ya. you should start a class action. my husband is already contacting morgan and morgan.
We would LOVE to join a class action lawsuit against these fools! We feel into the trap and went for the so called trial of 30 days! They installed the equipment that does not do what they said. It hardly ever records like it is suppose to. They charged me more than they told me was going to be the fee. So we decided well within 30 days that we did not want this service. When I called to cancel I was told by the rep that it was only 3 days and that the only way to cancel at this point was if the salesman left us the cancellation form with some type of a code on it. We were left nothing but the Vivint brochure and a card with the cell number of the salesman. So, I called him he informed me that he would be by to bring the form that he said he "forgot" leave, but would drop it off. Needless to say he was a no show. I called him several more times and he then sends me a text and tells me he is in Canada and will be by on this past Sunday and again was a no show. Long story short, I have talked with four different people at corporate and nothing has been rectified. I can tell you that they are trying to push it as far as they can to the 30 days so they can keep us hostage in this contract! They are horrible and it is a scam on a huge level! WE WILL GLADLY JOIN A CLASS ACTION! If one is not started we are going after them on our own! However, there is strength in numbers!!
We have just be scammed by these unethical con artists with non functioning equipment and they said nothing they can do about it. We sent it back and the whole experience has been terrible
We are so angry and upset by this disgusting company and would gladly join a Class Action suit
Power in numbers !!
Ratings don't lie !!
B Talton I to have experienced this company's poor customer service, and lies after lies when it comes to getting
equipment serviced, If there is a class action lawsuit... I would like to join in,
I can be contacted at (hidden) , thanks
Please let me know if you do, I have had a couple of your complaints and more happen to me recently. Just cancelled my account with them as well.
I am currently sueing them. We signed on thinking it was the best thing on earth! The cameras DO not move like we were told, and they are NOT wireless. As we were told that as well. Our equipment was installed... well half of it. They never came back to install the rest and it's been hell trying to get someone out to install it. The equipment we do have NEVER works and is always offline or just plain doesn't work. I've called so many times and always speak to someone different and no one can ever help me. Someone will always call me back and we never receive that phone call... then we were supposed to get a refund.. nope! Now I'm so fed up I said come and get the equipment... because it's not even all installed. They said no you have to pay it all in full! Now our credit is getting dinged and we are livid! What a SCAM!!! This has been such a Nightmare!!!
Tara, what lawyer office are you using? I also want to file suit.
What state are you located, should have asked that first, I just assumed you were local, sorry.
Yesterday I had one of the worse and most frightening encounters with a sales rep (James McEachern #59850) from Vivint, Inc., who cursed me, threatened and dared me to call the police on him because "he was a white man". I heard a knock at my door so I looked out of my kitchen window and saw what I thought was my daughters car so I immediately went to the door and opened it only to find a white gentleman standing on my porch who looked every bit of a sales person. Even though there are signs posted all over the development where I live that soliciting is prohibited we get sales persons very often. I told him "no thank you" and I shut my door. After closing my door, I could hear him from inside my home yelling and cursing. I then open my door and told him to get off of my property and that if he didn't leave, that I would allow my dogs to attack him and closed my door. Still, he's standing on my front porch, belligerent and disrespectful. I opened my door and demanded him to get off of my property and leave the premises of my home or I would get my shotgun. Instead of him leaving in peace he told me "I'm a white man call the police I dare you"! And in a very condescending manor, he even offered to call the police for me saying "I'll call them for you" and appeared to be dialing on his cell phone as if he was calling the police. I told him not to threaten me and dare me to call the police and demanded him to leave me alone and told him that at this point he was trespassing and harassing me and that I felt threatened. I told him that he had no right to knock on my door trying to force anything on me that he needed to say or was to sell. He continued to trespass and curse me telling me that he wasn't selling anything and that he was with the "county". This continued even after I told him I was not interested and told him to get off of my property. I told him that I didn't care who he was with or what he had to say, and if the county needed to reach out to me that they would send a letter. He continued to disrespect me in the most threatening manner and would not leave my property. He then told me that "he will not ever knock on my door again and that no one from his "company" would knock on my door"! He continued to curse me in front of my property, on my property and in front of my neighbors. I called the police and will be filing a formal complaint for trespassing and harassment. This person presented himself as if he was in the right. As if he had the right to knock on my door, at my residence where I live, and to force on me, whatever it was that he needed to say or sell and threaten me with calling the police because he was a "white man" even after being told several times to get off of my property. His behavior was very intimidating, frightening, threatening and out right disrespectful. Is this how Vivit trains their sales reps? To be demanding, intimidating threatening, and belligerent in order to make a sale? As a woman, I felt very fearful of whatever his intentions might have been. And with him daring me to call the police because he was a "white man" sent a message to me that this man believes that he can do whatever he wants because he is a "white man" and is above and protected by the law for his disgusting actions. This man's actions inflicted fear upon me. I was very afraid as I did not know who he was and what his intentions were as he was very intimidating, forceful and belligerent all while representing Vivint, Inc.! At this point I feel that he is capable of ANYTHING. I'm thinking he is someone to perhaps come back and try to rob my home, rape or kill me! I have no idea at this point because his story was conflicting and his actions were beyond frightening. I didn't find out his name or the company that he represented until the police arrived and obtained that information. The police instructed him to leave and to not return to my residence and told me that if he did to call them and that he will be arrested for trespassing.
Threatened, disrespected and in fear
I have been receiving harassing phone calls repeatedly stating that I have either not paid or did not pay my bill on time, even after the person I speak with says that the account has been corrected and offers me a refund. Also I pay my bill in even numbers and when you pull up the billing history, my payments are split up like I paidi two different checks with different amounts. This is unacceptable. Also, their customer service is poor. The last person I spoke to was not able to answer my questions. Their response would be "I don't know." I even asked the rep an easy question; when is my due date? They actually gave me the wrong due date. Wow! I hate APX sold their business to them. They are trying to charge me $1700 bucks for a contract that I did not sign. I signed on with APX in 2008 for 60 months. I know 2013 is about six years old now. I did not sign a contract with Vivint, only stayed with them because I was receiving decent service up until this last year and out of loyalty for APX, hoping they would buy us back. I finally had to end up closing my account because they want to pay money for a bill I don't owe and accused me of being late and have falsified my payment history as well as the harassing phone calls and emails. I am all in for the class action suit!
This company charges you when equipment needs to be replaced and takes forever sending it to you. I called for a replacement sensor on October 2nd or 5th, 2018, was told that it would be $5.00 to receive, and told that I would need to do the work. I insisted that I pay a monthly fee and should not be charged for a replacement sensor. Instead of the $5.00 charge, they added a $1.00 to my monthly payment as if I would not notice. After 3 weeks, I called back because I never received the sensor. I was informed that another would be mailed. When I left for my 3-wk vacation on November 20th, I still had not tithe sensors. Upon my return, the packages were laying on my doorstep. Tonight, I finally opened them and it is not a simple peel the tape and stick it up. I called to have a technician come and do the replacement. I was told that there would be a charge. I fussed because I have a contract that tells me that monthly monitoring and support and maintenance are included in my monthly payment. I was told that it costs a lot to have a technician come for such a simple job. I informed my Customer Service Representative (CSR) that I pay $52.99 And they make a lot of money off of my monthly fees and I should not have to pay for assistance. He asked me, "If I had anyone here to help me?" I informed him that I line alone. Then, he asked me "If I had any family that lived in the area that could help me?" I told him, " None that work for Vivint." I guess he could sense my frustration. He checked with someone and a technician will come on tomorrow without a charge to me. I thanked him, but let him know that I plan to contact the corporate office. This whole situation has been frustrating and ridiculous. I should have stayed with ADT.
Do you have corporate number?
I had Vivint installed July 25, 2018 and I was told the equipment was free and I could cancel at any time. I was not told it was a contract or that it was 5 years. I sighed some pages on a tablet, but nothing on that showed me it was a 5 year contract and that I was paying for the equipment. I went to cancel it about 2 months ago and was told I had to pay out the contract and pay off the equipment.
Had I know it was a contract and the equipment was not free I would not have signed up for it.
I want to cancel this with no additional costs to me because I was lied to to my face for these people to get a sale. I'm moving and the new people don't want it and where I'm going they don't want this either.
This also only works some of the time. It is definitely not the best.
This company is horrible. I had service with them that I was paying month to month. When I received the last bill I went ahead and paid it because I had no need for the service. After a year, I see a large amount of money owed to them in my credit report. Vivint said that I signed up for a 42 month contract when I never had plans of staying in the house that I was in that long.
If you do not wish for your cedit/ debit card information to be stored on Vivints system, do not pay with any type of card. A "One Time" payment over the phone will have the card stored without your knowledge. There will be an auto pay at your expense because "The System" automatically stores that information and pays your vivint bill on the due date whether you want to or not.
This is the sad truth. If I would have known this I would NEVER had dealt with this company. Never. No never.
my husband is a disabled veteran and i am disabled as well and every time we call for tech support they tell us to go out and climb a ladder to fix our cameras. we are not able to do this and every time they give us a hassle over sending someone to our home to fix it. now they are telling us that it will take until the 18 for some one to come out. we have 3 cameras off line again. this happens repeatedly. we are so displeased that we are considering putting this info on yelp and other social media boards. they won't even let us speak to a supervisor or give us a corporate contact number. so now we are without our cameras for now 9 days it seems. i guess we may have gone with the wrong company. we have been loyal customers for almost 3 years now and we just keep having problems with the equipment and service.
I've had the worst experience with this company. Moved to an apt. in May of 2018 and my installation was never completed. The billing department is practically does not pay attention to customer's concern. They leave you on hold for extremely long periods of time. They even tell you that they will call you back, and never do. Just happened twice last month alone. I need someone from corporate (who cares) to reach out to me please. (hidden)