I closed my account with this company years ago and DID NOT renew my contract with their company due to false security claims stating that they are affiliated with ADT and that they are a security company. Vivint IS NOT affiliated with ADT and they DID NOT secure my home, they only monitored my home because VIVINT IS NOT A SECURITY COMPANY! I have since received CONSTANT harassing calls from a very aggressive collection company asking me to pay $1k dollars for vivint services that I CANCELED AT THE END OF MY CONTRACT WITH VIVINT AS WELL AS CLOSING MY ACCOUNT WITH VIVINT! I'm very interested in pursuing a class action lawsuit against this company
I was lied to too! Same allegations that they changed to ADT now I owe $1000. I live in NY I NEED HELP AS WELL!
I would love to see class action suit against Vivint. Not only are they trying to charge me for the equipment, that do not work half the time ( over $2,000). But the tech that signed me up stole someone's identity to have me as a customer. It has been a living hell for me.
they are crooks, they have charged us a fee of $60.00 three times for false alarms stating that each time there is a false alarm, a security company is contacted and they go to you house to investigate . we did not get any alerts on our phone about the false alarm or are aware of any false alarms. i called and they told me that the $60.00 charges were paid to Securitas, i asked for a receipt of the payment but was told i have to contact Securitas, they told me they knew nothing and i had to talk to Vivint. i called and spoke to a supervisor and told her to cancel the false alarm BS and she assured me that it is taken care of, but guess what , another $60.00 charge is deducted from my credit card. i am so scared to turn my security alarm on fearing it might set of a false alarm or something will happen and i will be charged for something else, i leave my alarm off even when there is no one at home. i might lose my house if this continues because i will not be able to make my house payments.
We paid off our equipment and cancelled our service since we were month to month.
Five months later an they still are charging use the month service charge.
Run away don,t even give them a try!!
I was charged for an additional month even after they had me to send in the case number and reason for my cancellation. I completed my contract and emailed them ahead of time so no more money would be drafted even though I completed it with a zero balance. I am very angry about them taking an additional payment for something that was canceled!!
My battery kept giving low signal after Hurricane Michael. Vivint technicians walked me through taking the panel cover off, but, still low battery & now no security system at all. This company should not do business in my area if they cannot get a technician out no later than a month. I am going to contact corporate office because I was offered a $15 dollar credit. I don't want credit I want see vice.
they are the worst.
I closed my account, someone from VIVINT actually went into my home and took the security system out after I sold the house (the new owners were there). I was told by a Manager that I would receive all of the money back that I was still being charged and that my account was closed. I received a phone call two days later to confirm that it was closed. So why am I receiving harassing phone calls again saying that I owe VIVINT money and I believe it is on my credit report. I would like for my account to be closed and to receive the funds I was never reimbursed.
This is sad because I thought VIVINT was a good company, I even recommended you all to others...smh.
I closed my account with this company years ago and DID NOT renew my contract with their company due to false security claims stating that they are affiliated with ADT and that they are a security company. Vivint IS NOT affiliated with ADT and they DID NOT secure my home, they only monitored my home because VIVINT IS NOT A SECURITY COMPANY! I have since received CONSTANT harassing calls from a very aggressive collection company asking me to pay $1k dollars for vivint services that I CANCELED AT THE END OF MY CONTRACT WITH VIVINT AS WELL AS CLOSING MY ACCOUNT WITH VIVINT!
We received our alarm system in October we love the alarm system itself but the business part is a nightmare!! They have charged my credit card account over 700.00 When it wasn't suppose to be charged anything because we financed that part of the alarm!! We have tried since November to get a credit as promised by at least eight different people and months of calling!! Now we call a certain person and we get no calls back and no emails as promised by him!! Guess it's lawyer time!! Very disgusted by this company!!
This company charges you when equipment needs to be replaced and takes forever sending it to you. I called for a replacement sensor on October 2nd or 5th, 2018, was told that it would be $5.00 to receive, and told that I would need to do the work. I insisted that I pay a monthly fee and should not be charged for a replacement sensor. Instead of the $5.00 charge, they added a $1.00 to my monthly payment as if I would not notice. After 3 weeks, I called back because I never received the sensor. I was informed that another would be mailed. When I left for my 3-wk vacation on November 20th, I still had not tithe sensors. Upon my return, the packages were laying on my doorstep. Tonight, I finally opened them and it is not a simple peel the tape and stick it up. I called to have a technician come and do the replacement. I was told that there would be a charge. I fussed because I have a contract that tells me that monthly monitoring and support and maintenance are included in my monthly payment. I was told that it costs a lot to have a technician come for such a simple job. I informed my Customer Service Representative (CSR) that I pay $52.99 And they make a lot of money off of my monthly fees and I should not have to pay for assistance. He asked me, "If I had anyone here to help me?" I informed him that I line alone. Then, he asked me "If I had any family that lived in the area that could help me?" I told him, " None that work for Vivint." I guess he could sense my frustration. He checked with someone and a technician will come on tomorrow without a charge to me. I thanked him, but let him know that I plan to contact the corporate office. This whole situation has been frustrating and ridiculous. I should have stayed with ADT.
We've had trouble with my overhead garage door sensor since the system was installed. We kept getting alerts that our garage door was opening. After three calls to Vivint and the sensor malfunctioning while we were out they finally replaced sensor. On September 17, 2018 while we were out the new sensor malfunctioned. Luckily we got home a couple of minutes after the malfunction and I called Vivint immediately. I told the associate that it was a false alarm and not to send out the guard company and I shouldn't be charged anything for this incident. The associate assured me that I would not be charged. On December 10, 2018 I received an email informing me I was being charged $60 for the September 17th incident. I called customer support and was told that I had to appeal the charge. I did and this is the response I received.
"Unfortunately, since we were unable to establish any inappropriate actions taken by the emergency dispatch professionals at Vivint or a malfunction of your alarm equipment, we cannot approve reimbursement of the false alarm fines imposed. We apologize for this inconvenience but are glad your home and family are safe.".
It's sad when you get charged for an incident that happened three month earlier for which you were told that you wouldn't be charged.
Is this a company you' want to do business with?