I had a horrible experience with Whirlpool. I purchased a refrigerator through Home Depot. Whirlpool simply could not deliver a good-conditioned unit for three times. Each time the unit is damaged ... I called and talked to supervisor and called again to ensure they check the product before shipping out. Still, a damaged product was shipped. All they did is ask me if I want another replacement. Whirlpool should be ashamed for itself !!! Clearly, they DON'T care. They also didn't haul away the old refrigerator even though the order clearly stated so. STAY AWAY from this brand and bring it to court if necessary!
We purchased a new refrigerator in 2012. It started making noise, not cooling. and ice maker quiet within the first year. We registered the problem and got serviced got a service number...repairman came the very next day and solved the problem. Then n two short years later same issue our warranty at that time had passed and we serviced ourselves as instruct by site. Now here we are AGAIN OUT of service completely totaly unresponsive dead unit . Nothing but extreme grief , stress and financial hardships with EXPENSIVE our dream appliance a total
lose of food and confidence in the whirlpool product line. such a heart break. Formally life long Whirlpool appliance owners. Our unit was purchased at LOWES in Defuniak Springs, Florida we bought warranty and store has records we paid CASH so very proudly at the time of purchase because of our absolute confidence in Whirlpool. Model Number G16sa S/N k22315950. Our name Bobby Griggs of 152 Jack Rd. Ponce De Leon, Florida32455. He retired and disabled , served miltary..
I am currently having a horrible experience with Whirlpool product replacement. I recently purchased an expensive refrigerator in September 2017 which I found out has a known defect (leaking) and should be replaced, however, I am unable to reach the product replacement team at (hidden). I have tried day after day for weeks and have been on hold for hours at a time with no response.
We purchased a new refrigerator in March 2018. It started making noise, not cooling. We registered the problem on line, got a service number...repairman came the very next day and solved the problem. To me, very good system and responsive repair facility. I had LG products and could NEVER get them fixed...way to go Whirlpool!