I am currently having a horrible experience with Whirlpool product replacement. I recently purchased an expensive refrigerator in September 2017 which I found out has a known defect (leaking) and should be replaced, however, I am unable to reach the product replacement team at (hidden). I have tried day after day for weeks and have been on hold for hours at a time with no response.
We purchased a new refrigerator in March 2018. It started making noise, not cooling. We registered the problem on line, got a service number...repairman came the very next day and solved the problem. To me, very good system and responsive repair facility. I had LG products and could NEVER get them fixed...way to go Whirlpool!