As a former XEROX sales employee... I have tried approximately twenty (20) '800' numbers and can not seems to get a warm voice.
I finally had to call Ursula's number by googling Xerox Corp to get a number (hidden) but was told by an operator that they could not "national switchboard" provide phone number for former retirement plans.
I finally got through... To get a warm voice for Employee Benefits Services simply call (hidden) and do not select any options and wait until the voice messages cycle out and you will be transferred to a REAL LIVE VOICE!!! WOW!
I have been on the phone since 8am and have not been able to resolve my issue. I have been given 4 different numbers and transferred to 11 different people and not ONE person has helped. I am being told by EVERYONE that they cannot assist me because it is not the right department. If 11 people cannot assist me who can???? Why is it that no one know who can assist me including a SUPERVISOR. This is the WORST customer service experience!!!!!!!!!!!!!!!!!
Good morning Fred. I want you to understand my journey to this point, this Monday morning. Last Friday I called service because my machine has no toner and is DOWN. I contacted service when your number: (hidden), at 2 PM, provided NO ASSISTANCE, no one was there to speak to and I was caught in an endless loop pressing ZERO to speak with an operator. Service did a remote in to see if the XDA CDS software was functioning. The service representative was able to determine that it is working, I should have received toner except that auto-replenish dropped the ball--his words. I have no idea which one of your many, many layers of bureaucracy is responsible. He transferred me to the supplies number (hidden) who told me I needed to contact 'Page Back'. Page back, (hidden), informed me that my account was almost like Page Back--not quite--and I needed to contact XPPS, (hidden). Of course XPPS was unable to help me and gave me the number to Mallory: (hidden). Mallory essentially hung up on me when I expressed displeasure about the journey I have described. As I have personally shared with you her behavior was deplorable, and is she isn't terminated she should at the very least HAVE NO CONTACT with customers. HOW DARE YOU ALLOW YOUR EMPLOYEES TO TREAT A CUSTOMER LIKE SHE DID!! HOW DARE YOU!! As the saga continued, you, Fred, promised me delivery of the toner on Saturday. THAT, AS EXPECTED, DIDN'T HAPPEN. So here I am a VERY, VERY, VERY, VERY, VERY, VERY, VERY DISSATISFIED customer. What are you going to do to correct this situation? Kirk Chisholm, MSW, CASAC Clinical Director NYCATS a RevCore Recovery Center 598 Broadway 2nd Floor New York, N.Y. 10012 (hidden)
Being an ex-employee I cannot get any cooperation for the information that my Attorneys' office needs. Many many times I have been direct to the Benefit services web site and complied w/ all questions asked. I finally reached contactme and I left my request. I called yesterday and was told I have to go back to the web site. Why??? I complied w/everything. I need my info and I am sure there is a way that this info can be sent to me w/o all this hassel. This info is very necessary.
This comment was posted in Amazon area and should be on theXerox section. Here is the comment :
Have you ever done business with XEROX ? I experienced a disgracefull fact concerning one of their product ; The Workcenter M118i, but no longer in their radar. No service available. Discontinued product. No more part nore service. I might try to fix it with a proper tech book but... they also mentionned that the tech guide does'nt exist anymore. The investment was important to acquire this model in 2006 and, I'm being told that the legal guarantee has end. You wan't it darker?
@XeroxCorp: Are you ready for the #USOpen? We're counting down the days, follow us from 8/27-9/9 for live updates from Xerox onsite #emp
"@Habitatedm: TY @XeroxCorp for your volunteers on our St. Albert buildsite."
TY @XeroxCorp for your volunteers on our St. Albert buildsite.
RT @XeroxCorp: Are you ready for the #USOpen? We're counting down the days - follow our handle from 8/27-9/9 for live updates from Xerox onsite!
I'll b there! MT @XeroxCorp: Are you ready for the #USOpen? Follow our handle from 8/27-9/9 for live updates from Xerox onsite! #emp
RT @XeroxCorp: So who is going to #GartnerSYM in Barcelona, nov 5th-8th?
@XeroxCorp @XeroxSupport I fixed it and just emailed back support with the details RID : 18494523
RT @PrintingPages: @CPBourg Thanks for #ff @PrintMediaCentr @sandyhubbard @hpindigo @XeroxCorp @iPresort @WesTexPrinting @GrandImage Have a great w/end!
RT @sandyhubbard: Thanks for weekend kickoff! RT @CPBourg #FF @PrintMediaCentr @hpindigo @XeroxCorp @iPresort @WesTexPrinting @PrintingPages @GrandImage
RT @iPresort: @cpbourg Thanks and same to you! @PrintMediaCentr @sandyhubbard @hpindigo @XeroxCorp @WesTexPrinting @PrintingPages @GrandImage