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Anonymous
Ted S
2 years, 34 weeks and 2 days
EVERYONE who writes here that Prudential Customer service is the absolute worst, most disorganized and inept entity in the UNIVERSE is telling the truth. I have spent 6 months and dozens (30? 50? 100?) hours with various clueless people after my father died. Ever call a number you were told to call and get transferred to 7 people (getting disconnected halfway there) to finally get to someone who tells you to call the number you originally called? YES!
They contradict themselves constantly. They lose faxes. They send the wrong forms. They spent 45 minutes (much of it on hold as EVERY call will be mostly on hold) SWEARING I was a beneficiary and trying to get me to fill out a form saying that. I kept objecting and pointing out all the ways it didn't make sense and finally got myself transferred to someone else who IMMEDIATELY told me I was NOT a beneficiary.
Nobody knows anything except how to transfer you after putting you on hold. They can't tell you anything you can understand (we had two claim numbers which I had to puzzle out over weeks as to what they entitled us to) which they mistakenly mashed together. When I call with questions, they give me the wrong info because they don't know what claim goes with what.
One lady told me something very important and, a month later, said she didn't recall telling me anything and someone else told me something else. IMPORTANT info about our survivor benefits. My father died, for goodness sakes. My mother has NO idea what is going on so I am doing all the work and Prudential is completely inept in EVERY possible way. I should not have to spend 60 hours a week dealing with utter, complete ineptness.
Worst, I've written to several "Complaint" committees at Prudential that should at least be interested in hearing what a mess exists and NONE OF THEM have had the decency to even REPLY to me! 7 weeks for one and over a week for the next place. I'll keep trying. I've been on hold to this (PHONE) number for 20 minutes now and this is a MAIN number! The last person I spoke to this morning, who was very nice and whom I've spoken with before, said she will get someone to call me about all this but, at this point, I don't believe ANYTHING they say.
I could give you hours of examples and yes, I have my notes and proof. DO NOT DEAL with them if you don't have to and SO SORRY if you do.Anonymous
Sean S
1 year, 28 weeks and 4 days
Ted S
I see you posted this a year ago. I will tell you that nothing has changed. My mother in law passed away and I sent them not 1 but 2 faxes with cover letters and court docs naming me the Personal Representative on the account. Low and behold they only got the cover page of the first fax but somehow the page with the court doc didn't make it. The second fax they tell me doesn't even exist (although I have the confirmation page stating it went through). Here is the kicker when I first called in I requested the customer rep ID # and then requested a supervisor. The supervisor told me that I could wait up to 48 hours and call back to see if the second fax would be attached to the record. Well guess what folks, as luck would have it, when I called the customer service number today the "supervisor" just so happened to answer the phone. What call center has supervisors answering phones?!?! NONE! I used to work at one. When I informed her who I was and what I was calling for she began to stutter and requested that she place me on hold. I requested her supervisor and she refused to transfer me. Oh and by the way the second fax never made it on the record so I must re-fax a third time.
Having a loved one pass is hard enough. I have dealt with John Hancock-AWESOME. Fidelity- AWESOME. MetLife- AWESOME. Prudential has been the worst most difficult company to deal with. Insensitivity, rudeness and incompetence rein supreme. Worst part of it they don't care either!!Anonymous
Al Howard
2 years, 11 weeks and 4 days
Strangely enough I was in the process of trying to find contact info. My mother passed and I called Prudential to see about insurance. I know she had a couple of what was called "dime debits". They said everything had been "cashed in". I accepted that answer. Then, a year after her death, I received a letter from the Commonwealth of Virginia telling me they had Prudential funds I needed to claim. In going through the process of filing I am unable to find anyone at Prudential that knows anything about anything. I honestly believe that if Prudential plays with this long enough I will also pass (83 now) and the problem will go away.Anonymous
Ted do not write prudential!!!
2 years, 32 weeks and 5 days
Call your Department of Insurance in the state where you live!!!!
Mine is Texas Department of Insurance!!
They are going to investigate an bring suit against mr.John Strangfeld an his band of crooked employees!!!Anonymous
Call an report all of this to your Department of Insurance government officials!!!!
2 years, 32 weeks and 5 days
They Must!
An will get results!!!!
ASAP!!
It's Law !Anonymous
Anon
2 years, 32 weeks and 1 day
Is this the Law in all 50 states? I'm in NJ. Who do I need to call.
We are all in a mourning period and their service or Lack of it, is a disgraceAnonymous
Call New Jersey Department of Insurance
2 years, 29 weeks and 4 daysAnonymous
I totally agree an have hired an attorney an have started legal pursuit!
2 years, 32 weeks and 5 days
When I'm done I'll own prudential life insurance an they will all be out of a job!!!
I've contact Phillip McGraw who is a Texan ABC, CBS, NBC dateline are all making appropriate time to come an listen to my experience with prudential an their horrible customer reps!!!!!
What a disgraceful bunch of crooks!!!!My mother passed 4 months ago ms. Renee Rhem keeps telling our probate attorney she won't release the policy money to the Estate without probate?????
The probate attorney told her personally that there is no probate an no probate necessary!!!!
An asked to release the check?????
I have called an reported this company to the Texas Department of Insurance
TDI takes this **** serious
So if your a Texan call adap