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Anonymous
Donna F.
1 year, 9 weeks and 5 days
Shame on you Amtrak --it seems like you've done it again. My son and two of his companions were traveling with a service dog to Colorado. They were awakened and asked to leave because they smelled. I know for a fact that though their clothes looked shabby and "in style" and not my choice all three were freshly showered and their clothes laundered. The service dog was shampooed and bathed also. They were horrified and asked to speak to someone. Security said there were complaints. They phoned me and I called Amtrak. Someone from Springfield said they were told by the conductor to wear masks and they refused. I know for a fact they were wearing new kerchiefs or cloth scarfs around their necks as a gift from me. They were also given hand sanitizer. Customer service backed down when I spoke to them and said that normally they wouldn't allow them back on the train, but for a penalty fee of 270.00 they would allow them to board a train the next day. Not wanting them to be any more upset that they were my husband and I paid the money. Springfield Station closed at 10:30 PM and reopened 5:00AM. That left them all night in a strange place with no place to go.with a service dog. Granted they are young men and are able to care for themselves. My husband and youngest son are planning an adventure in August. I think I will feel better if they drive or take the bus. I would love my money back but reaching a live person in your company is ridiculously difficult. I can, under the circumstances, the way you conduct your company that it most likely be impossible.Anonymous
T
1 year, 8 weeks and 5 days
They do not refund money. Only travel vouchers.