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Anonymous
New Life Home Care
1 year, 31 weeks and 14 hours
I purchased a business phone two days ago from Vonage and was told that the service was WiFi based and that I did not need to connect the phone to a modem or router. Upon recieving the phone, we found that the phone would not work. I was on the phone with a technical support tech for 2 hours, to only learn that the phone needed to be connected to a router. I had a certification inspection coming up and I didn't want to miss the inspection, so I went out and purchased a 50 ft ethernet cord to plug into the building's main router. After connecting the phone to the main router, the phone still would not work. I was told by the technician that the phone was not compatible with the router, even though other businesses are using this same router in the building that we lease from. After talking to Mark in Account Management, I was told that I could not recieve a refund even though we never used the service. Vonage is participating in bad business practices and ripping people off!! I will be contacting my lawyer and the Better Business Bureau! I do not recommend anyone using them!!Anonymous
Janet Reed
1 year, 25 weeks and 3 days
I had this exact same problem. How did you handle it?