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Anonymous
Jack
1 year, 9 weeks and 4 days
The McDonald's that are in my town OFTEN quit serving ice cream at ~ 10:30-11:00, saying that their machine is in its "cleaning phase". EITHER YOU'RE OPEN FOR BUSINESS OR YOU'RE NOT. EITHER YOU'RE SERVING YOUR MENU ON THE BOARD OR YOU ARE NOT! MACHINES SHOULD BE CLEANED WHENEVER THE DRIVE THRU IS AT ITS LOWEST EBB OR CLOSED, AND WHEN WILL THE INSIDE BE OPEN AGAIN. AS ALL OTHER RESTAURANTS SEEK TO COMPLETELY OPEN AGAIN, All MCDONALDS STILL ARE CLOSED INSIDE. DECIDE WHETHER YOU WANT OUR BUSINESS OR NOT; GET WITH IT, OR WE'LL MOVE ON TO GIVE OUR BUSINESS TO THOSE WHO WANT IT!Anonymous
Jonathan
1 year, 8 weeks and 1 day
Dear Jack , the machine goes through a cleaning phase , not chosen by the employees but the manufacturers (separate company ) of the machines ... the cleaning sequence is mandatory and does so on it's own ... I definitely understand the frustration , when getting a want for ice cream ... but the machine is on a timer , you can't bypass the sequence ... and if the machine doesn't clean - it will in fact shut down and the ice cream inside will get nasty as it is dairy and has to undergo its nightly sanitization process to kill any bacteria (as it is dairy , which is natural ) . Also every two weeks it has to be deep cleaned( all parts removed , all parts wash , rinsed , sanitized , re-lubed -if needed ) otherwise again , it will shut down , this is to ensure that no matter what the machine is cleaned, and maintenanced properly as by procedure/osha / and heath department requirements ... I hope this helps , I can not speak on the behalf of McDonald's ... but I hope to shed some light on what questions you might've had