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Anonymous
Ripped of Customer
1 year, 30 weeks and 2 days
I made a purchase of a ticket before I could give him my payment information he hung up the phone my daughter was waiting for the ticket as the train was leaving at 4:05 I had to call back and pay by the time it was paid for the train had already left he didn't tell me that my daughter who was waiting for the ticket had been there for a while and I was having trouble getting thru to make and pay for the reservation after not getting the ticket she was picked up for loitering I was about to get on a plane in Nashville and couldn't do anything got home to a flooded house
I have tried to get my money refunded and they refuse I was talking to The lady at customer relations I asked for her name and she hung up on me I tried to do the survey and it hung up on me
I want my money refunded I was sold a ticket for a train that had already departed so there was know way to use it
My daughter has mental problem and lives on the streets and had gone to Reno with some guy and I was just trying to get her home safe ! I don't want a credit as we don't use the train
I asked for a supervisor several times and was told she was the highest I could go she didn't have a boss I can't believe that first they didn't take my payment when I made the reservation second when I called back to get it straightened out she wouldn't give me any information except hanging up on me then I tried to leave a negative survey and it hung up on me because I push one twice I would like my money refunded or I will post this all over Facebook and every media site I can that you sell tickets after train leave
The number she gave me because I never got the confirmation email is ####%#%
The ticket was paid for at 4:06 by phone the ticket was from Reno to Denver
I was told to send in Proof that my daughter was picked up and she would file for a hardship why do I need to file a hardship when they sold me a ticket after a train and already left that I have tried for 30 minutes to buy any hung up on me!
It was changed to my ###%%%%
If I don't her back or get the refund I will dispute the charge I have never heard of selling a ticket after a train has departed !
They knew I was boarding a plane and didn't have time to do anything about it when I found out the train had left and thought I might have to buy one for the next day I didn't know my daughter would be picked up for littering when the agent at the station knew I was on the phone buying a ticket he wouldn't even talk to me this was the worst customer service I have ever had
And we were talk about doing the tour thru Canada but now don't feel safe if that how the treat a visibly mentally handicapped 27 yr old how would they treat a pair of handicapped seniors traveling with an 11-year-old autistic child
Thank you time
I tried to send a email to address that was give
And she even gave me the wrong email address this is overwhelmingAnonymous
Sosadd
1 year, 13 weeks and 1 day
Did you purchase a ticket after the train left? So it appears that you had two people make a mistake you and the train employee. It was sad that your daughter had to experience such difficulties. God bless her.