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Anonymous
Having been a customer of Ashley for over 15 years, purchased MANY pieces of home furnishings and decor, I will NEVER buy from there again! We purchased two oversized electric recliners along with the matching couch on 1 Aug 2020, we were told the day we purchased them, "due to COVID, deliveries are taking longer than usual and it could be six weeks before they are delivered." We understood and agreed to a 13 Sep delivery date. On 27 Aug I called to confirm the delivery date (so we could plan accordingly), and the date of 13 Sep was confirmed. Because of this confirmation, we sold our couch and love seat (to be picked up on 12 Sep). In the afternoon of 12 Sep, we received a text message from Ashley stating our items were on back order and would not be delivered for another SIX weeks! THE DAY BEFORE OUR SCHEDULED DELIVERY! When I was finally able to get a hold of our sales rep, he apologized profusely, I understand this is not 'his' fault, but the endless apologies did not get our product to us, nor did it get our sold couch or love seat back! The next delivery date they could "confirm" was 18 Oct, we were stuck with no choice...on 16 Oct I received a voicemail from Ashley warehouse "confirming our delivery", only to receive a call on 17 Oct from the Customer Service Supervisor "apologizing" again, stating our furniture "could not be delivered because we did not confirm our delivery", NO WHERE in the voicemail did they ask for a confirmation return call! Now, tonight, I was told it would be Dec before our furniture could be delivered, because the warehouse delivered our furniture to another customer because I did not confirm! We are furious! The store, which is over 1 hour away, has the floor model couch and one recliner, we requested to be given those, which they agreed to, but now we have to go pick them up!
51 weeks, 6 days and 15 minutes
This is absolutely unacceptable! With each phone call, that I have had to make to the store because they never seem to call when they said they would, I have been told "they would speak with the store Manager", who I have spoken to on multiple occasions, and they said they would contact the Regional Manager because of "what the warehouse did to us". All with NO resolution, but they can sure "apologize" numerous times! We don't want an apology, we want our furniture! This transaction makes me very sad, as we love the quality of Ashley furniture, we purchased a Tempurpedic adjustable bed not too long ago, we've purchased other living room furniture from them, but that will be our LAST purchase from Ashley! Unacceptable Ashley, unacceptable!