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Anonymous
Just got off my 3rd 2 hour phone call with Lowes Customer Service. They've incorrectly replaced one of the kitchen cabinets we purchased from them in February 2020 delaying my kitchen for months, then inaccurately posting the credit to our card. We've spoken to at least 9 people in the last 4 months and they keep telling us they fixed it and the next month it starts all over again. Additionally, before this fiasco with our kitchen, I applied for seasonal job the Lowe's in Mt. Pocono Pennsylvania was advertising to make some extra money for our kitchen while we were still under lockdown. They told me to come for an interview after I applied online. When I arrived, the "interviewer" was too busy. (I had a job at the time and took off to go to this interview, the absolute disrespect the show to people!) The Customer Service person brought me to a 3ft by 6ft corridor, asked me to sit there directly next to the other 2 applicants they didn't have time to interview either. No social distancing at all AND every employee that walked by us had no mask on. I told them I'd stand to adhere to pandemic guidelines and pointed to the sign directly in front of me that illustrated proper socially distancing, wearing masks and washing hands. When the employees walking back and forth in front of us heard both myself and one of the other applicants comment about it and the sign on the wall, they COVERED THEIR MOUTHS WITH THEIR HAND AND CONTINUED TO TALK TO EACH OTHER. Wonder how much merchandise or how many customers they interacted with right after that and spread their germs to? When someone finally came over to us, they handed us forms we already filled out in the online application process. Then, the same customer service rep asked us 5 questions each. You know the questions "explain a situation when you went above and beyond at your last job" After answering those ridiculous questions, I advised them I have some questions about the positions. The customer service representative said, sorry we can just take your information at this time, if you get hired you can ask all the questions you have!!! After that and the blatant hypocrisy and disregard to us and their customers? I decided, this is not a company I want to work for and I left. Absolutely ATROCIOUS!
2 years, 50 weeks and 2 days