Information, reviews and public commentary for US companies

 

2-10 Home Buyers Warranty

Rating
0
Web
http://www.2-10.com/
Address
13900 East Harvard Avenue
Aurora, CO
80014
Phone
(800) 432-1033
General profile image

BeauB - 69 d 11 h ago

0

I have an aggravating issue from using the rebate program that I feel I was wrongly coerced in to using upon my work order submission.

Recently, I submitted a claim online to have my washing machine replaced (work order #7016043). I was immediately prompted with a popup that offered a $100 rebate if I decided to replace the washer instead of having a repair technician come out. Upon my policy renewal, I paid for the lower $75 cost of a repair person visit, but declined it for this visit since it would likely save 2-10 money and I had the freedom to purchase a replacement washer. I found the exact brand and model at Lowes (Hope Mills, NC) and purchased a replacement washer in person rather than ordering online, saving over 10% using my military discount. The total cost of the normal priced replacement washing machine of $999.99 was under $700 including my military discount. I followed the instructions and submitted the replacement form along with a scanned copy of the receipt. Today (08 Apr 2019) I received the $100 rebate check and inquired via phone as to when the remainder of the $500+ would be credited to me from the total cost of the replacement washer. Initially I was greeted by a young man who's name I didn't get but eventually spoke to a "Carol" about my problem. I continuously expressed my concern as to why someone would opt to receive a $100 rebate check on a replacement item (exact match meeting quality, value and expected ability) rather than the full replacement cost, especially to a customer who has paid $700/annual premium in LUMP SUM. It does not seem moral, logical, or even legal to coerce a customer via a popup window prompting the customer to take a $100 rebate on a $1,000 item that is fully covered under a $700 premium. Even trying to contact the company via email seemed more of a possible "man-in-the-middle" attack with multiple windows opening asking for login credentials. I have proudly kept 2-10 as my home warranty ever since I bought this home 4 year ago and have had no claims. I feel that I am being cheated on and not being dealt a fair business deal. What's disturbing is that the operator I was on the phone with expressed her concern about the rebate program - again, I used the online system rather than an operator to again save more cost to 2-10. I can only hope this complaint reaches the desk of Mark Lewis so he understands the type of service, or rather lack of, that his company is extending out to it's customers. I expect a full refund of the washing machine that I purchased. Unfortunately, I do not have the faulted machine because I donated it to a local Christian non-profit to see if they could use it to repair other machines for those less fortunate. BTW, the operator I was speaking to does not have 2-10 as a policy because she can't afford it - something immediately wrong with that coming from a manager's point of view. I work in a secure facility that does not allow cell phones and I do not work a traditional 9-5 job. I work shift work, ironically at a data center that deals with almost 1,000 customers daily. I am expecting to be reached by anyone that can help me resolve this issue - which the operator calls a misunderstanding - but let's face it, it's a moral issue. If this issue can not be resolved quickly, I will have no choice than to express my severe disappointment in the policies that this company works on to all of those I come in contact with.

General profile image

Mrs. J. Williams - 221 d 16 h ago

0

I am a new customer. We bought our home on 9/18/2018 and thus far my experience has not been great. Our first visit went okay, our second visit has been a nightmare. We didn't get a call to let us know our claim had been denied. I had to call a few times to get this information. When I finally spoke with someone, he blamed the contractor for not calling us back and said it was their responsibility to let us know the claim was denied. He stated the claim was denied because the contractor said it had to be a pre-existing problem. When i called the contractor, they said they made no such statement, but only reported the issue. They said it was 2-10's determination that the issue had to be pre-existing and referred me back to 2-10. Since then I have been trying to get a report of the actual problem and denial letter. Today after waiting on hold for almost 20 minutes, I was told nothing could be sent to me real time, there was no supervisor available to speak to me, I would have to call back again or just wait for the letter to be sent. I then asked for the corporate office number, and mysteriously a supervisor became available. The claim is being denied. 2-10 is telling me Temp-rite provided information that the issue was pre-existing, and Temp-rite is saying they never provided that feedback. After talking in-depth with Supervisor Shardae, she explained there is no way to get a letter expedited via email and no telephone number for corporate, I can only send a written letter. I will be sending that letter.

General profile image

Robin Williams - 194 d 8 h ago

0

I just brought my house 9/29/18 they said the same thing to me for my furnace replacement pre-existing problem they r full of shit I'm calling cooperate tomorrow they take money but dont want to fix anything!!!

General profile image

Deborah - 95 d 8 h ago

0

Hi Robin - I am experiencing a similar problem with my boiler. Do you think we might have some sort of legal recourse? Do you have the phone number for their corporate headquarters. The only number I can find is for their call center.

General profile image

Deborah - 95 d 8 h ago

0

Your company stinks - plain and simple. I have 2 homes with a contract on each home. My experiences with your vendors has been horrible. They don't seem to be high quality 'professionals', some take weeks to respond to your call and almost always have to come back and address the problem they were supposed to fix on their first visit. Last summer myi H-Vac system went and it was 85-90 degrees in my house. I had to go stay with my daughter for over a week until they could find someone reliable to repair it. (The first H-Vac guy never called or come to the house. While you service representatives are polite and professional, the right hand doesn't know what the left hand is doing. Two weeks ago I call because some of the pipes in my basement were leaking (in my other home). It was 35 degrees outside and about 45 degrees inside. One guy came out and told us what was wrong, demanded money, and then left. They sent out another plumber who diagnosed the problem. I got a call from 2-10 (after approximately 1 week) and was told they would replace my boiler but my out of pocket cost would be $300. I agreed and the plumber was to get in touch with me to service my boiler. I never heard from any one. I finally called 2-10 back and was given the royal run around. The last woman I spoke to informed me that they would not be able to fix my boiler because it would cost them too much so my only other alternative was to take a $1,500 buy-out (which would release them from any liability) and find my own plumber. Bottom line - instead of having a $300 out-of-pocket cost I have anywhere between $6,000 and $10,000 out-of-pocket cost. My next call - 'Better get Vaccarro, NBC News".

General profile image

Anonymous - 219 d 13 h ago

had two warranties with them

horrible experience each time.

THE WORST

Other Reviews & Comments

Outback Steakhouse
Anonymous Went to the one in cuyahoga falls and never again will i go ... 

Safeway, Inc.
Michael Mc Namara The drinking water fountains at the Millbrae ca store has f ... 

Wal-Mart Stores, Inc.
Frequent Shopper I have to say that the Walmart in Norterra, Phoenix, AZ is  ... 

Circle K Stores Inc
Happy customer! The circle k on 19th and Happy Valley Rd. In Phoenix, AZ. I ... 

Jack in the Box Inc.
Ilai I went in to the 875 kapiolani Blvd 96813 Honolulu, Hawaii  ... 

Dollar General
Miller Great customer service at store 11445. My main concern is t ... 

Lowe's
Anonymous, Clermont, Fl Retired from Disney where I learned how to give exceptional ... 

Fox News Network, LLC
Warning! Warning, TDS has reached epidemic proportions. All Democrat ... 

Amazon
Thomas I with you they closed my acct saying I had too many refund ... 

The Directv Group, Inc.
Dottie Let me know if you get any information because I'll sign it ... 

Domino's Pizza, Inc.
Anonymous I was a long time employee just quit this last week. They w ... 

Cheddars
Karen Went to cheddars today for Father's Day, my husband

Subway
Barbara Archer I usually have s great experience at Subway. Tonight we had ... 

Food Network
Anonymous I hate how Sunny Anderson always talks with her mouth full  ... 

American Airlines
Seriously Again?! Lost luggage again!! In my job, we fly American Airlines be ... 

Ashley Furniture
N Lopez 10 days for a refund is a lie. I purchased a dining room ta ... 

Barnes & Noble
God No he is not

Delta Airlines
Emma This is the exact same thing happening to me right now. It  ... 

Church's Chicken
Boyd Harris Churches #10313 in Tifton Georgia wins no prizes from this  ... 

TGI Friday's
Ben Cheski The overall experience of Wayne, NJ TGIFridays was a very u ... 

Buffalo Wild Wings
Cathi W. Father's Day 2019 Cypress TX - There was a row of feathers  ... 

Coach, Inc.
JL product. I am a solid customer, however, I am not certain I ... 

Dillard's Inc
Concerned Customer The Dillards in Friendswood is so hot my mother ,who has he ... 

American Home Shield
Anonymous AHS is terrible... professional thieves hidding behind a co ... 

Houston's Restaurant Inc
Kyle Frasure Hello my name is Joel price from New Orleans.Enter y'all pl ... 

Taco Bell Corp.
Daniel I have been in line for 40 minutes this will be the last ti ... 

Google Inc.
Chanequa Reid Hiy me is chanequa Reid I am very unaware and afraid for th ... 

McDonald's Corporation
Diane Why oh why are you renovating your restaurants to look so u ... 

Dish Network
l;indy postma i took over a home abd found dish equipment wherew do i hav ... 

T-Mobile USA, Inc.
Anonymous T Mobile is a dishonest, greedy company. DO NOT DO BUISNESS ... 

Best Buy
Best Buy Bye bye, we don't want you wasting our time anyway.

American Express Company
Anonymous Brainwash people to what?

Greyhound Lines, Inc.
Tia First of all the bus driver was late, she was supposed to b ... 

ADT Security Services, Inc
Anonymous This is crazy

AT&T
SANDY HAS NO REGARD FOR THEIR CUSTOMERS --THEY RUN YOU AROUND TO  ... 

Ross Stores
Beatrice On 6/15/19 I made an attempt to enter your Baker, Louisiana ... 

eBay, Inc.
Tamara L Johnson I have been restricted from EBAY for low selling. Your repr ... 

Paypal
Miss Hamilton Customer service was not helpful . My card was stolen and I ... 

Instacart
Chernor musa Jalloh My account is charged $99 for membership fees which I didn' ... 

Earnhardt
Jim K Earnhardt in Gilbert. I felt ripped off and when researchin ... 

Geico Corporation
John It's a damn shame that we must be subjected to stupidity of ... 

The Wendy's Company
Anonymous Not sure if they changed the brand of the spicy chicken or  ... 

Rite Aid
Anonymous I have purchased a blood pressure machine from Rite Aid The ... 

Netflix
Dennis Agree totally, with less than 1% of the target audience, th ... 

Priceline
Jetro BBB complaint Sending.......... inbound......1-800 staff no ... 

Ford Motor Company
Earnest Bought a brand new F150 5.0 supercrew 4x4 and motor is burn ... 

LA Fitness
Ma Most of the time hot tub is not working. And once closed be ... 

Burger King Worldwide Inc
Leonardo diaz Berger king 891 west 49 st store #22 service was terrible t ... 

J. C. Penney Corporation, Inc.
Mary Morton June 16, 2019 To Whom It May Concern, I have an 81-year-old ... 

The Home Depot, Inc.
Omar Home depot sub contracted there work to a company called pr ...