I am a new customer. We bought our home on 9/18/2018 and thus far my experience has not been great. Our first visit went okay, our second visit has been a nightmare. We didn't get a call to let us know our claim had been denied. I had to call a few times to get this information. When I finally spoke with someone, he blamed the contractor for not calling us back and said it was their responsibility to let us know the claim was denied. He stated the claim was denied because the contractor said it had to be a pre-existing problem. When i called the contractor, they said they made no such statement, but only reported the issue. They said it was 2-10's determination that the issue had to be pre-existing and referred me back to 2-10. Since then I have been trying to get a report of the actual problem and denial letter. Today after waiting on hold for almost 20 minutes, I was told nothing could be sent to me real time, there was no supervisor available to speak to me, I would have to call back again or just wait for the letter to be sent. I then asked for the corporate office number, and mysteriously a supervisor became available. The claim is being denied. 2-10 is telling me Temp-rite provided information that the issue was pre-existing, and Temp-rite is saying they never provided that feedback. After talking in-depth with Supervisor Shardae, she explained there is no way to get a letter expedited via email and no telephone number for corporate, I can only send a written letter. I will be sending that letter.
I just brought my house 9/29/18 they said the same thing to me for my furnace replacement pre-existing problem they r full of shit I'm calling cooperate tomorrow they take money but dont want to fix anything!!!
had two warranties with them
horrible experience each time.