Information, reviews and public commentary for US companies


24 Hour Fitness

24 hr fitness
12647 Alcosta Blvd, Suite 500
San Ramon, CA
(925) 543-3100
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Anonymous - 4 d 22 s ago


the customer service from the front desk is awful!

I emailed the general manager about the behavior from the ladies at the front desk, he emailed me back to "F" OFF!

Can you Imagine, this was the response I got back from management!

I am definitely canceling

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Venkata Aravapalli - 5 d 8 h ago


24 hour is not trust worthy. This has the POOR Customer Service. I would not recommend anyone to 24 hour fitness. This is a fraud company.

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T Corbett - 5 d 10 h ago


WORST CUSTOMER SERVICE EVER. I was on HOLD for 30mins to cancel my membership that's been frozen for several months. Then when i requested a refund of the bs annual fee charged on my card on 8/9, they transferred me and then the lady says she'll have to transfer me again, and then hung up on me. Mind you, this phone call had reached 47mins at that point. Now i'm having to start the entire process over again and have now been on hold another 10mins waiting to get to a representative. I WILL be filing a complaint with the BBB as soon i'm done with THIS phone call. Apparently keeping people on HOLD is a stall tactic they and so many other corporations use, in hopes people will just give up and hang up. BEYOND INFURIATED!!!! #25hourfitnessworstgymandcustomerserviceever

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me - 40 d 16 h ago

can anyone tell me how to get a hold of the corporate office, or and email that goes to the corporate office.

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GPT - 15 d 8 h ago


Good luck with that. I and many other members have issues with the ongoing broken down exercise equipment at our super sport facility here in everett wa. { pardon me while I stop laughing } Should be super suck club.

There are many pieces of equipment that have been in disrepair from lack of attention for months, if not longer.

I personally have been hurt on this equipment and needed emergency attention at local medical clinic.

The corporate idea of fixing things is to change the working staff instead of spending money on parts and repairs. The staff wants to do good but the cards are stacked against them.

This is a club that started out offering amenities such as towels, salt water pool and state of the art equipment as well as facilities. Now the salt water pool is plain water, towels are history and working staff changes all the time.

This { Chicken Little Mentality} doesn't appear to have any quality control inspection on the equipment until parts literally fail or fall off the equipment. I talked with some of the previous managers that tried to make the club a better place to work out and they said " there are no parts avail for much of the antiquated equipment and that they have to rely on machines breaking down from other facilities so they can take and use their parts". { coyote mentality }

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Anonymous - 12 d ago

Totally Agree!!i use the Encinitas, off Santa Fe dr cause it's on my way to work and IT is Definitely NOT the best! The dude who should maintain it, DOES NOT his job: a ceiling fell off more than a year ago and the whole family s still there! My biceps machine has been gone for almost 6 months and when I ask about it: " coming " is the reply! The only reception ATTENTIVE is Anthony, and Friendly Trainer is Sean, the rest, including management.... hummmm!:(

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Shirley Powers - 15 d 10 h ago


More and more people s it on machines and spend time on their phones--texting, reading Emails, and talking---while some of have to wait 5 to 10 minutes to use that machine.

I think you should have signs up in the gyms telling members DO NOT SIT ON MACHINES AND USE CELL PHONES Other games in my area have signs up that say DO NOT SIT AND REST ON MACHINES

I hope you will address this problem-----cell phones are becoming an addiction in this country.


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Naomi Gustafson - 25 d 10 h ago

I am a Silver Sneaker member of long standing at the Culver/Deerfield 24 Hour gym. Yesterday, I approached 2 trainers to ask about the high temps in the 3 registers. I was told they had no control over it & it was locked. I called later and spoke to Tiffany, who treated me with respect & listened. She acknowledged problems. I have been a member for 28 years now. Please, I have proof of temps. I took photos of the registers & will be delighted to share them with you. One register was 77 degrees, one was 76 degrees, one was 74 degrees. It is almost impossible to talk to someone at corporate.

You are not accessable... you make it difficult to contact someone other than overseas. This is not good PR.

Please call me to discuss this ongoing problem. We are the step child if your company. Nothing ever improves here.

We all have choices. You make $$$ from us each time we enter the gym. My husband enters 7 days a week. I only go 3.

I would like a return phone call from Corporate please. Not from someone 3,000 miles away.

My number is ....

If I do not see any action on this, and I faint from the heat, you will be liable for any physical injury I incur.

Thanks for your prompt consideration.

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Karen Difrummolo - 26 d ago


I joined the Bayfair and Washington 24 about 2 years ago. the bathrooms are sporadically dirty, especially the shower/locker area. I wish someone would post a sign in 3 languages instructing people not to spit in the showerand to clean up after themselves. I do not want to point fingers at the maintenance staff; they only can do so much. As this is drought ridden California, you should post a water limit for showers....Most members are not conscious of wasting water, they take long showers ,even leave the shower with water running while they do other things. Can you use automatic shutoff valves say after 5 minutes?

Another issue that is important to me is the sound level in nearly all classes, except the pool classes. the instructors keep the music soooo LOUD!!!! and they yell through the mic as well. I wear earplugs, but how healthy is that? Is this a fitness only club, or are you concerned about folk's safety? Thank you for listening to my concerns.

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Anonymous - 33 d ago

I have been an upstanding universal member of 24 Hour Fitness for well over 10 years and I work out everyday and just love it very much. I've made friends with several staff and trainers and made friendly acquaintance with a number of good members also. Most of the time I go to the Sutter/New Montgomery gym in San Francisco.. This afternoon I entered the gym and am Always greeted extremely warmly by the front desk person. Well, today this particular person Deliberately TOTALLY ignored me and didn't even say thank-you after I checked-in. What I did notice is that several other people were entering and checking-in and leaving the same time I did and he made it a point to acknowledge them and Ignore Me.. It Really looked Deliberate! I've never seen this Club Manager before (he is the manager) and don't get this at all.. i am gay and of a Jewish background and I'm well aware that there's a lot of homophobia and anti-Semitic Energies going around these days and if a club Manager has these particular. Predjudices maybe it should Be looked at seriously..


Nathan Kling


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Kaleo - 27 d 10 h ago


Well, I just had an argument with Marquis Bush, assistant general manager of 24 hour fitness in Allen,, TX. I had spin class this morning at 9 am and after that I did a some sit ups and and stretching upstairs. After my workout, went to the locker room to store my bag in the locker. So, I walked in the steam room and about 20 seconds, Marquis rushed in the steam room and asked me if I pour water on the thermostat and I said no. I guess when he rushed in the steam room so fast, he was hoping to catch me in the act pouring water on thermostat. He said he saw me walking in with a bottle of water and wanted to make sure I didn't. I showed my bottle of water and told him it hasn't been opened yet. He was accussing me of pouring water on the thermostat. And then he picked up an empty bottle in steam room and showed it to me and I said I only brought in one bottle and it's in my hand unopened. Funny thing was that there were 2 more empty bottles in there, along with 3 floaters, and some weights. But, he took only one empty bottle with him. That was funny, he should have picked up everything and return to it's proper place. I was upset because he accused me of doing something I had no part of it. Please I was someone from higher up to contact me so I can discuss this problem about Marquis. There's more but I need to to someone.

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Jorge - 33 d 10 h ago


I got trespassed from Milwaukie, Oregon location for waiting in my car for 5 minutes before working out. This place is not where you want to spend your money.

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Anonymous - 34 d 10 h ago

Just wanted to let office know that the instructor for yoga at 9 AM in El Cajon (Bonnie) has failed to show up for two weeks in a row. It does not appear staff at the actual Location know how to resolve it thank you very much

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Anonymous - 37 d 40 s ago


No only did you guys hang up on me when i was just trying to do something so simple. You guys lied to me about the charges i will be charge and on top of that your customer service sucks and has no empathy to my issue. I want assistance immediately from someone and not to be hung up on. This is the fifth i was disrespected by your employees. I will be typing a formal complaint to the BBB on you guys. My wife and I have been getting followed and stared at by your employees make me and her feel uncomfortable. I should feel that way at all i need to speak to some one asap

General profile image - 38 d 6 h ago


Today is July 10, 2019

This is complaint regards to one of your lady personal trainer her name is Sierra.

For the last 3-4 month she has been getting in my way and following me around the gym with her client not sure why. This time I was walking straight and she suddenly pulls out to get in my way. That is not right. I don't get in her way and I try to keep away from her, she just keeps following me and try to get in front of my face, every time she is there, I had enough of it, I would appreciate if she stays away from me, that way I can work out without her stalking me.

I spoke to her manager Anthony he didn't want to do nothing regards to it,

He is another one who needs to move on, I have been having issue with him as well, first of all I had this other lady in my way, I have anxiety this other lady had scared me as I was coming out of the locker room, then I took a picture of her in case she decides to attack me. She told Anthony the manager for me to delete the picture which I did, this incident happened 4 months ago. I called in corporate and spoke to Jesus one of the worker in the corporate office, he said that I have the rights to take picture of her just in case she does some thing again I can identify her and call 911 on her next time she tries anythings to be negative on me or on others.

I informed Anthony today regards to this picture taken issues 4 months ago, he says that I still don't have the rights to take picture of others who may look suspecious around act negative around me. I believe it's time for a new manager, after all he doesn't do anything there but chat most of the time with the personal trainer, I thought he's suppose to be helping us out.

I would appreciate it if you can speak to those 2 workers. Do what you have to do.

Thank you.

Donalisa Santos

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Anonymous - 42 d 8 h ago


The Willowbrook 24 he fitness gym is terrible. The ladies locker room is hot and the privacy doors are detached. Also there is a posted sign stating no toilet paper.

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Charles Atlas - 43 d 16 h ago


Want to be an Eugene Sandow ? (1) Make sure you chose the right parents. Biology is nearly everything. (2) Be unemployed so you can devote hours to weight training. (3) Eat the foods which grow on the vine and roam the fields. Tell the vitamin and enzyme hawkers to eat their own junk and stop playing with themselves.

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Shah - 44 d 6 h ago


Was a victim of a hate speech today at Newpark mall super sport club. Women started yelling at me in gym after the sprint class today. She said "You stink girl, i know you are from the country that stinks, People of your country stink, you are from the country where people look & smell stinky. This is not your country nor your gym, I pay to use the gym so you must get out of the gym and not come to class as you stink."

As a victim, I was shocked to hear this, so filed a complain with club authorities.

What actions can club take on this to ensure this women doesn't spread hate speeches or crimes in the gym?

I have been member of 24 fitness since 5+ years now. I urge authorities to not tolerate this and take necessary actions.

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Lola - 44 d 5 h ago


@ Shah,

Was the women right?

Do you stink?

Do you smell stinky?

And if you do stink how is it a "hate" speech if someone tells you that you stink?

* What country are you from?

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Laura - 66 d 7 h ago

Lake Worth, TX

At my local club in Lake Worth, TX they play religious music, which might be inspiring for some, but not for me. When I'm at the gym I'd like to hear lively music vs. feeling like I'm in church. I spoke with a manager this morning who indicated he was waiting on a password to change the music. I called later today and a different manager shared that based on their member feedback they are playing religious music by choice and have not received any negative feedback. He said he would look to make a change next month. I feel it is inappropriate to play religious music at the gym!

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doug - 47 d 8 h ago

Wow... that's ridiculous that they play religious music to work out to! I've never heard of that!!

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sick and tired - 50 d 4 h ago


24 hour fitness in San Clemente, California is full of scum and dirt both in the pool, showers, spa and pool area. bugs line the shower walls

staff does nothing when complaints are made. the so called customer service line has you wait 10 to fifteen minutes to talk with someone . they take your compliant and tell you someone will call you back in 3 to 5 days but no one ever does. some members will use the sauna and or steam room and then rinse off their sweat in the pool or the spa. there is one sign about showering before entering the pool or spa but no body enforces it and most people ignore it. staff doesn't seem to care and the managers all listen to the complaint but do nothing

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Anonymous - 52 d 11 h ago


I've been a member since 2007 (except 2009-2010 deployed to Iraq). Called yesterday to inquiry about why my wife's bill is higher than mine (I'm the primary account holder). Spoke to Eliso and asked him why. He explained because of her status. I explained to him I only go to the one in Pearland and he changed my wife's access to a different level reducing the cost by $17. This morning, she can't get into the gym. Called customer service this morning, they said Eliso downgrading eliminates her from the current gym. WTF?? Stuff happens right? Easy fix, right? No. I called customer service who stated that they can't change it back, i need to speak to the sales department. They transfer except there not their till 9am EST. I call back at 9am EST, get customer service again and now they say 10am EST. I finally get a hold of Sales and they want to charge me a new membership fee for my wife's membership after I explain it to them. Nothing they can do, I need to speak to member services. I call them for the fourth time, navigate the menu and get disconnected (I'm on a land line). 24 hour fitness customer service is a perfect example of how not to be. Any other place this would have been a 5 minute phone call with an apology. How about consolidating sales/member service, providing towels again, and make sure everything works (trend mills., sauna, leg press machines, etc...)

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Julie from NYC - 58 d 13 h ago


Well I joined the one in Kew Gardens New York 4 months ago, They had fans on, after I joined found out AC unit was broke and it stayed like that for 3 months, yesterday I went in spoke to a bunch of people who all told me the heat along with the stench of body sweat makes them feel faint and pretty nauseous, and to boot there was a horrible stench like a sewer smell in the entire woman's locker, I asked the manager about the AC/stench he recommended I come during the day, what an idiot I have to go to work during the day, I am 65 years old I need to be able to breathe when I work out, I am writing a letter to there corporate offices I doubt Ill get any good feedback but hey we all should do what needs to be done, lets bombard them with letters, 12647 Alcosta Blvd,Suite 500, San Ramon California, (hidden)

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Corporate - 61 d 11 h ago


I've been a member 20yrs from West Covina and now Temecula.Ive been here for 11yrs.Last Friday I spoke to Steven the manager in Temecula 24 hr.complained about in the men's locker room that the ceiling tiles were never put back,so the ceiling is open and it hasn't rained in three weeks .my answer from Steven was does it bother you.Ive report this issue for the passed 3week to the front desk.This manager should be replaced others here at the gym had some problems with him

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