Information, reviews and public commentary for US companies


24 Hour Fitness

24 hr fitness
12647 Alcosta Blvd, Suite 500
San Ramon, CA
(925) 543-3100
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not kidding - 21 d 7 h ago


Lets all get together and file a CLASS ACTION LAW SUIT! after reading all these reviews, all 24hr have the same problems with filth and unstable equipment. I'm here in Nevada and its the same.We've had theft and even murder in our parking lot. The phone above is for sales only and they can't help you with anything, not even a fax #. We have the same air heads personal here in Las Vegas.

601 S, Rainbow

Las Vegas,Nv.

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Gloria Howell Barrett - 1 d 12 h ago


Yes, not sure how to go about this????

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Ren - 14 h 12 m ago

The One 24 hr club i go to in bay area has had numerous cars with broken windows and i myself had my car broken into about a week ago they stoled several items! SUCKS!

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Anonymous - 12 h 19 m ago


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Anonymous - 16 d 10 h ago



Senior Disabled Retired LAUSD Elementary Teacher on meager Disability-Retirement Pension. Given runaround B.S. from Corporate 24HRFITNESS

Woodland Hills, California

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Gloria Howell Barrett - 1 d 12 h ago


Yes, 24 Hour is a big rip off. Everyone on here should put our complaints on Yep. I am very upset with these people. It's all about money and hidden fees. They just ripped me off too!!!!

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Mroberts - 9 d 10 h ago


Absolute horrible customer service from Luis and Daniel in the Mexixo call center. Daniel was overtly rude and said I couldn't speak to someone in the U.S. And he was a US citizen just helping them out in Mexico. I told him him citizenship was not my issue but his rudeness was. I asked to speak to his manager and 17 minutes later Breanda got on the phone. She assured me that everything was fixed and offered me a cut rate for 3 months. The next day I saw I was charged the full dues TWICE! I called back and the log in number she said she put on my membership still didn't work. After many minutes I was connected with.....Luis again! I reminded him of the senario from the previous day and he said he'd send a request to "the guys in the back". When he couldn't tell me who they were, I asked to speak to a corporate manager. He put me on hold and after 25 minutes I hung up. So NOT worth it. This used to be a decent club but not anymore.

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Lorena f Oakland - 23 d ago



In the ladies dressing room, you are promoting a product called Batiste Original clean Dry Shampoo. It has butane, isobutane and propane and states it is extremely flammable. Products like this should not be promoted as it can eat away the Earth's protective ozone layer. See article- Emissions of ozone-eating chemical on rise, study by National Oceanic and Atmoheric Adminstration . Please do not promote such a dangerous product.

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Mary Ellen - 35 d 11 h ago


This review is for the 24 hour fitness in Fremont ca, on paseo padre. I am a nurse and believe that it is not in line with proper health codes. For one it is extremely dirty and the bathrooms are almost unusable. Never any hand sanitizer. The other more important issue is that I really believe someone is going to get injured. The machines are very old and many of them are no longer functioning properly. Despite complaining to the manager regarding a machine that is broken, I saw the next day that is was still broken with no sign on it for people to be aware of. Extremely disappointing, and I hope if someone gets injured they will file a law suit since despite warning them they are not doing anything to prevent customers from getting injured.

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Anonymous - 118 d ago


My name is Hemani Agarwal. I was a member of 24 hour fitness till today. I had signed for the 3 month membership @$29.9 at the Jackson Street Hayward CA club on 19th Jan. When I went to join the club, the manager ( Alex) and I discussed the various offers available for short term membership. He offered me the $29.9 membership per month for 3 months and told me that if I come and inform him about cancelling my membership at least one month in advance before 3 month ending date, I won't be charged the annual fees.

Clearly remembering these terms I went to the club on the 5th march and the same manager( Alex) was present at the the desk. I asked him when my 3 months get over because I wasn't sure of the exact joining date and told him to cancel my membership from next month onwards. He said that I have misunderstood and I don't need to inform him now and can inform him till 19th April to cancel my membership. This reply I got was contradicting to what he said on joining. Given he is the manager, I trusted what he said. I went back to the club last week and asked to cancel my membership, They said I have till next to cancel and I can come by 19th April in person and cancel my membership. So I went today to cancel it. On checking in I was told by the person at the desk that I was charged annual membership (approx $49) and will be charged more money for remaining 9 months if I cancel. I called of the manager and he denied that he had signed me for the 3 month, denied I asked him to cancel my member last month and said that I had crossed 3 months membership and insisted that that he was correct in his argument.

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Julissa Gill - 36 d 7 h ago

Do u have a solution to that?

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Anonymous - 43 d 16 h ago

Your League City, Texas, location is in need of repairs.

Water faucets not operating properly;

No hand sanitizer in workout areas;

Paper towel dispensers are always empty;

There is black mold in the steam sauna room;

Employee morale and customer relations is non-existing;

In conclusion, our next request will come from League City Safety and Health Department where a citation is imminent.

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Anonymous - 51 d 6 h ago


So unhappy with building issues at 24 hr all sport gym in Burbank, CA. On Empire . The kids Club has not been equipped with a working air conditioning for these poor children, my kids have came out sweating & not only that but why have the kids club running with no working air conditioning, if anything happens to these children 24 hr fitness is in full responsible for this . By having the kids club building not equipped with a functioning air conditioner, bacteria is flowing like crazy & so unsantatized that these children are early exposed to many illnesses. It's horrible that your headquarters could care less about your members & children . Your losing a lot of members in regards to this major issue . Corporate headquarters are responsible and need to immediately install a new air conditioning for this club asap , and no not send a technician to fix a bit of the problem which will break again & again that will spit out little air for these children & not a cold & santatized room for these vulnerable children.


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Makhammad aliyev - 62 d 4 h ago


Just walked out of 25 hour super sport fitness main st El Cajon.. I go to this gym every single day and I've been a member with 24 since 2007. I asked to use one if the rooms and one of the employees, I believe it is the service manager. (Taylor) told me I couldn't.. and then without further communication I asked for the corporate number, she refused to give it to me and tried to kick me out of the gym!!! Can you believe this?? Yelled at me in front of hundreds of people! Used a language she wasn't supposed to use at a workplace or not use in general!

Extremely rude.

This happened on June 14th at 6:30 pm.

I writing this review so that the corparate can do something about this.. my email is (hidden)

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Mom25 - 63 d ago


Today 6/13/18 I visited 24hr fitness in las vegas NV the location on Rainbow Road. The Location I normally go to summerlin location was under repair for their kids club. I have two kids enrolled monthly . Anyway when I finished my work out i went to pick up my kids from kids club. I walked in as i was witnessing my son being backed into a corner and being scolded by the employee and lecturing my son who is 4yrs old while huboring over him and in his personal space , and forcing him to clean up. Singling him out and bullying. This is an employee abusing of there roll in the kids club. I called for my son . He was terrified. He couldn't even talk. The lady came over and said to me . "It's important that he cleaned after himself." I'm outraged. Unacceptable 24hr fitness. I've been a member since 1998.

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Erika - 63 d 10 h ago


To whom may concern, I recently visited the 24 hours fitness on Edinger and Bristol Santa Ana. My experience there was awful I wanted to use the 3 day pass. I walk in and sign in then they kept my driver license at the end I tour with the sales guy name Raul wish he was extremely pushy spend an hour with him. I told him several times that I needed to leave. This guy gave me an anxiety. After yesterday I had a flare up. He said to give him my bank account at this point I just left. Don't know the procedures but never experience this before.

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Masood - 65 d 12 h ago

I have been a member of this gym since it was called family fitness, but it got to its dirtiest situation these days. I usually go to 3 different location in Orange County and Hesperia and Apple Valley. I can't say which one is the worst but they are all dirty. Mismanagement and poor maintenance is so obvious. members and employees go right in to the jacuzzi with their sweaty shirts and shoes, restrooms and shower rooms usually out of stock, shower heads are broken. employees and trainer are rude and the music is so load. Ohh,, the music is so load especially in the locations that they have very low ceilings, In about 1100 S/F there are 48 big speakers. its funny when the speakers announce that it is time to cleaning, but there is only one person by the front desk.. and this announcement is playing every 10 minutes..

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Concerned Member - 66 d 20 s ago

An incident happened at the Woodland hills, CA gym. Friday, June 8th, at 4a - 430a, A member was running as he does every morning, and this janitor guy named Chris who was vacuuming, flips his vacuum cord on the members tredmill, while he was running. The member trips on the cord and catches himself, to prevent from falling, and yells to Chris the janitor, hey watch what you are doing, you are going to cause a serious accident, the Janitor Chris nonchalantly shruggs his shoulders and keeps vacuuming. Then the next day, same time saturday morning june 9th, the member comes in to run again, and this janitor guy named Chris, suddenly comes around again by the member running, and flips his vacuum cord again on the tredmill while the member was running, the member trips on the cord again catching himself with the side rails, but this time he jumped off the tredmill and the member and this janitor chris had a seriously yelling match and the guy at the front desk had to come and break them up. Two days in a row this careless Janitor Chris almost caused a serious slip fall incident that could have resulted in a serious negligence lawsuit against 24 hour fitness. Something needs to done about this. Members shouldnt have to pay monthly and worry about there safety because of a neglegent janitor with no etiquette or concern for others safety. This Janitor Chris should not be allowed around members, he is a risk and will cause a serious accident one day from his carelessness. The first day was an accident, second day was deliberate, this is an employee who does not care about his job or other people. I never seen such disregard for safety in my 15 years at 24hr fitness gyms, People like this janitor Chris should be allowed to continue working. To whom it may concern, please take action. This is not the first incident involving this janitor, also misconduct regarding female members as well, following them around the gym pretending to vacuum. Ive seen female members physically have to get up leave there station, walk to the other side of the gym, get was from Chris the janitor, hes not discrete at all. Every member that works out in the morning knows about this janitor, and tries hard to avoid him. Again Im writting to say please 24, this janitor Chris is bad for business, and for some of us, this is the only time we can workout. Please rid us of this terrible staff member. Thank You.

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Bijan - 75 d 6 h ago


We have been going to North Hollywood club since 10 days the cleanliness and maintenance of the wet area is disgusting the shower at saunas and Jacuzzis has been broken ever since people go to the pool all swety

Flagged for review. 
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Anonymous - 75 d 10 h ago

They asked for $25.00 because the location was "sport" it's only $29.00 per month. The mamager was rude as well.

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Happy Now - 81 d 15 h ago


I had written a epistle to the CEO Certified Mail at San Ramon CA, and they refused it for some reason. Three incident took place at that gym. First, the personal trainer try to sale me marijuana. Second, the regional manger hit my truck, and he moved his vehicle to another parking spot to avoid responsibilities for any damages to my vehicle. Third, A member hit me with a curling bar on my hip, and he did not apologies to me for that incident which to me was intentionally. This gym sucks big time!!!!!!!!!!!!!!!!!!! The letter will get there; I will see to that.

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happy - 82 d 7 h ago


24 hour fitness center 12300Price Club Plaza Fairfax, VA 22033 is not a go place to workout because the a Personal Trainer try to sale me marijuana, the regional manger hit my truck and did not report it. That is a hit run accident, and the Fairfax police aren't doing noting about it.. This gym suck!!!!!!!!!!!!!!!!!!!

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RON - 86 d 7 h ago


Yeah this gym sucks I mean it has equipment that's great but so does any other gym. I've been a member for years and forgot my bike lock one day I ride my bike straight from work to the go to the gym and I asked if I can just one time keep my bike near the front because I forgot the lock so I couldn't keep it outside. Well instead of being understanding of the situation it was an Abrupt "no" with a snide "it's a liability" I cancelled my membership on the spot.. I can't stand people who do the bare minimum to get by and that's just what 24hr is with their customer service. That's fine jeep this business model up and keep wondering why people leave 1 or 2 star reviews. I will be taking my business down the street to club sport.

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Owen at Ocean Ranch and San Juan Capistrano - 86 d 13 h ago


I have been a member of 24 hr. fitness for a long time. Most recently, I have had two negative experiences with 24 hr. fitness: one with an instructor and another with long standing problem in the men's bathroom. A kickbox instructor was 7 to 8 minutes over her time. As she was leaving the gym floor I pointed to an electronic clock and showed her the time. Her response was a hip-flip and hands up in the air, as to say "don't bother me." Since then, when I enter the gym to check in, she either turns her head or her back or she give me a face of discontent ... all because someone told her at she was late. What's the maturity level for 24hr. Fitness instructors? The other issue I have is the men's bathroom on a second floor. The plumbing (urine and more) has leaked for years and flowed through the ceiling and onto the gym floor when classes are in session. Everyone can see the stains on the ceiling from the urinal and toilet water. Every time a leak happens, I leave the gym because of health issues (bacteria cause diseases). I'm surprised that this problem has continued for over 20 years. I suggest you pass out gloves and gas masks to all the participants.

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Jon - 91 d ago


@4 Hr Fitness Glendora, CA. If I could leave ZERO stars I would.... as mentioned in many other reviews this place is FILTHY! The fact that you pay monthly dues to a company that annually increase those dues for a place as dirty as this location is crazy....

MOLD is growing throughout the men's locker room/shower area. There's never any soap, sinks are gross and the shower drains are always clogged.

Not to mention the weights or equipment but that's a whole other review in itself.....

They are always fully staffed and at least 3-5 employees standing at the front register doing absolutely nothing. Can someone pickup a mop or rag & clean???? Anyone ??

I've let multiple associates know about the health hazards in the locker rooms and STILL NOTHING has been done about it.

I will be posting photos for everyone else to see and will be sending them straight to corporate as well.

Management needs to hold their staff accountable for how disgusting & un-maintained this facility is.

Your fortunate enough to be employed at least take pride in your work place!!!

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Mike - 87 d 6 h ago

Must be the standard , 16th and pottreo in san francisco, is disgusting , green pool water, toilets and urinals filthy

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