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24 Hour Fitness

24 hr fitness
12647 Alcosta Blvd, Suite 500
San Ramon, CA
(925) 543-3100
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J. Hawk - 3 d 13 h ago


I just spoke to corporate headquarters to provide them with the issues at my local club while also asking about how they determine what defines various levels of clubs. The overriding factor I was provided is the "location" of the building and not amenities. Interesting. A club with a pool, sauna etc. may be a super sport club but, a club with basically nothing other than weights and a shower facility may receive the same rating simply because it is in a location deemed to be "super sport" area? Really. Seems like it sends the message of, we will call it whatever we need to justify the rates we want to charge. Overall, this is one of the very worst run and maintained organizations I have ever seen. Not planning to renew my membership when I can go to a Planet Fitness for a lot less and get same gym equipment.

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Kathleen - 9 d 17 h ago

I below to the Moraga California 24 Hour Fitness - a Super Sport. We do not have any of the Super Sport amenities, since they are now removing the towel service. The gym should be downgraded to a Sport category since that is what they are offering its members. Removing the towel service will not help the environment since the majority of members will now use paper towels to wipe down the machines - until they start charging for paper towels or remove the paper towel dispensers.

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Ginger - 6 d 15 h ago

Get ready to bring your own toilet paper. Disgusting excuse for a Health/Fitness Club, not even concerned about spreading germs!!!

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Tad scales - 3 d 13 h ago


Completely agree! The place is a dump, they are placing the staff in a terrible position because the equipment is broken, there are no SuperSport facilities and the showers are a gross dump. Horrible management of the overall company and I am guessing they must be in financial trouble else they would not be cutting back on so many things.

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Janice Grad - 3 d 19 h ago


A lot of equipment needs to be fixed , complaint's don't seem to matter,

music too loud especially in morning hour, please fix the equipment .

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whatever - 3 d 18 h ago


24 hour is a dump

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Laura - 4 d 13 h ago

Lake Worth, TX

At my local club in Lake Worth, TX they play religious music, which might be inspiring for some, but not for me. When I'm at the gym I'd like to hear lively music vs. feeling like I'm in church. I spoke with a manager this morning who indicated he was waiting on a password to change the music. I called later today and a different manager shared that based on their member feedback they are playing religious music by choice and have not received any negative feedback. He said he would look to make a change next month. I feel it is inappropriate to play religious music at the gym!

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SDNation - 5 d 18 h ago


I have tried every possible avenue to remedy an ADA situation before filing a complaint. This is serious and although a manager in the business location appeared to take it seriously, the offensive employee has continued the issue and just doesn't get the seriousness of his violation. He's literally a liability to 24 Hour Fitness and I've been unable to reach ANYONE at the corporate level to discuss and remedy this before a complaint is filed that could be costly for the gym. I am a trainer and offered my services again unable to get a response.

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Anon - 6 d 11 h ago

The Spa Area needs to be monitored! There should be a person who sits at the entrance to tell the members who have selective reading abilities that they are not allowed to wear their sneakers in the spa area! This is a health Hazard which needs to be taken more seriously! MONITOR THE SPA AREAS PLEASE! I CARE ABOUT MY LUNGS AND HEALTH!

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Anonymous - 6 d 12 h ago

24 hour fitness Navajo Rd., San Diego, CA

Your manager Josh is following me around the gym and taking pictures of me, without permission from the gym and without my permission, and posting said pictures to his social media accounts. I think you should review his status as an employee of 24 hour fitness, his phone, and his social media accounts because he is a manager and his social media accounts represent you as a company.

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Ginger Tandy - 6 d 15 h ago


Moraga Club and 24hourfitness in general is beyond disappointing. Just spent 30 minutes holding on the phone to talk to a representative who then cut me off and did not call back. The latest shocker came yesterday at Moraga Club when we were told NO towels would be provided at the club starting soon. Not only that both main paper towels dispensers were empty. Both guys at desk of course clueless to this. Often Hand Sanitizers, and cleaning sprays are empty too.

This coupled with the washrooms having just a trickle of cold water to wash your hands, at least in the Ladies Locker room. My other complaints are machines that are often broken for weeks at a time, tv monitors on machines that have deplorable reception and channel line up, unracked weights and guys who drop them constantly shaking the entire building .....

Come on this is suppose to be a Health Club that's suppose to add to your quality of life not detract from it.

I would hope to get a response but doubt that I will My check in # as well as my cell # is (hidden)

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Anonymous - 10 d 9 h ago


The salesperson @ the riverdale facility today 6/6/19 7:00- 8:00 was extremely rude unprofessionally for that reason my guest refused to join. She mumbled when speaking to is refused to make a copy of the ox despite it being a NY state Id. She knew we were here for a class she knew that we had to leave immediately and refuse to assist us.

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Anonymous - 10 d 9 h ago

I went to 24 hour fitness by the 304 Bayfair Mall , San Leandro, CA yesterday.

I noticed that an old man was walking in the swimming pool with his casual,non-swimwear clothing and shoes.

Not sure what happened.

Can 24 hour fitness look into this ???

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Marci - 12 d 6 h ago

I sent emails to complain about a negative experience with a assistant sales manager. I received electronic emails stating someone would get back to me within seventy two hours. I did not hear from your staff. I followed up with a phone call approximately a week later. The representative obtained my information and reported she sent a email to management and I would receive a phone call within seventy two hours. I did not receive a return phone call. I spoke to a young woman at the reception desk at my gym. She is quite efficient( forgot the girls name)the receptionist sent emails to the clubs manager at least two times in the past five days. No response.

Customer service at its worst! The club is in Irvine, Ca on Jamboree and Bryan.

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Anonymous - 19 d 17 h ago

Just found out that Super Sport Club Castle Hills in Lewisville Texas does not offer "towel Service" any longer.

Ridiculous - I joined a "Super Sport" club versus a "Sport" club to get the convenience of having towels provided.

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Anonymous - 12 d 16 h ago

Oh I know

We are in N.J.

They first told us as of 6/1 no

Longer towel service doe to the environment .

Then on 5/10 they told us all the towels were stolen .

As of 6/1 they started selling towels .

Not sure how them making more money on towels helps the environment .

Very annoying to say the least

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HULEN FORT WORTH TX. - 13 d 15 h ago

The bill for each month keeps going up every 6 months in a year! botheraway the bathrooms are dirty emaciated and there is a problem with the plumbing lines .. the showers are horribly dirty. Now they are discontinued the towels that were really necessary. Always the steam room does not work and the hot spa is equally the same problem does not work. When they are notified of the problem, the workers ignore the conversation contact. But they are want the 24 fitness company your monthly paid on time .. I do not think it is right that the client is receiving this type of services when the clients being paid for something that is not working well in the gym .. 24 fitness are not professionals. They do not like to help the client ... and we're are paying for any kind of problem are not solved .. there are many clients like me who have years in that gym place .. and they are not like to heard or how the customer should be treated .. do not care about the gym or the problems that the gym has, they only care about the monthly payment .. and another words they don't care about it.. that's it... many people have been reported and posted on line this kind of problems and they still don't care about it..I hope someone or maybe on the future results that problems.. they need someone can handle the problems.. someone really procreate the customer service .. GYM ARE NOT FREE.. EVERY SINGLE CUSTOMER PAYS FOR USING THE GYM !!!!!!.....

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Dapper - 18 d 9 h ago


This gym is by far the worst. I got my membership when Bally's went OOB and I had to settle for one stupid club in NYC even after I had a $3000 all-access/international membership.

24HR just brought in anew CEO, a guy whom ran an animal hospital previously. Yeah, let's see how that goes.

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Anonymous - 27 d 17 h ago

As many comments before I am really concerned about the safety of the pool in Altadena. The staff is great. I love my water aerobics instructor she is tops.

But lately I have been feeling not well after using the pool.

How is the water being tested. It is very hard for staff to enforce the rules. May I suggest that the pool rules sign should we Hugh. A little legal size notice will not do it. 90% of people do not shower before entering the pool. People enter the pool after using the shower or steam room not washing off with a shower.

People walk through the pool in the street street shoes.

The staff should be given the authority to correct customers about these rules. No person is rude at my spa in Altadena. They may be hesitant because fearing reprisals. After all it is about being safe from becoming sick.

It would be advisable as well to have a sharps container mounted in the female dressing room close to the showers.

Unfortunately some women leave their razors on the floor with out the guard.

Somebody getting cut with a dirty razor is a very serious injury. I assume you use a maintenance service for your locations. How much time do people devote to their task not being on staff and held accountable.

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Someone who experienced the same. - 47 d 5 h ago


Oh my Gosh! That 24 hour fitness location has a couple of people timing their clients in the shower and how much time they use the hair dryer too. They are very petty over there. They want to keep their cost down but it never occurred to them that they may loose more money with law suits. Something was alway making me ITCH over there NOW I know what it WAS. Someone should sue them.

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Anonymous - 27 d 18 h ago

CA just passed very stringent water supply rules for public pools. Forgot the bills number. Came across the information by researching the rules for cleanliness and safety of pools at the pool I use in Altadena.

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Vegasgrandma - 34 d 7 h ago


Apparently it is a corporate decision to discontinue towel service across the country. Why are they insulting us by saying it is a community water saving measure here in Las Vegas. It is acost saving measure for them as someone is going to be using water to wash towels used at the gym! No one is going to use their own towels to wipe down equipment or wipe up the wet locker room floor when they are done swimming and showering. Maybe the first slip and fall lawsuit or the increase in the spread of infection will motivate them to reinstate the commercial laundering of towels used in the gyms.

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Bob - 30 d ago


I have a pre-paid 2-yr membership, via Costco, and want to cancel and get a pro-rated refund of the remaining months because of this corporate decision of discontinuing towel service amenity. Does anybody have a strategy to do this, my local 24-hour management doesn't want to help me. Do I go to Costco? I did use a credit card, do I dispute the card charge?

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Debbie Mclane - 55 d 10 h ago

WORST CUSTOMER SERVICE EVER. They use unscrupulous billing procedures and when their error is pointed out they say to contact my bank. MY BANK?! WTF, my bank didn't charge my account incorrectly 24 did. So they have lost a family of three who have been clients for over 10 years over at $49.99 charge they refuse to credit. Spoke with four people to rectify; keep asking for the next supervisor. Basically, too bad! No actually, too bad for you.

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Fed up - 37 d 8 h ago


Same situation. You will be placed in a black hole if you want money refunded. Go into branch. That's where I'm headed. I want my $49.99.

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