Information, reviews and public commentary for US companies

 

24 Hour Fitness

Rating
0.904564
Web
http://www.24hourfitness.com
Related
24 hr fitness
Address
12647 Alcosta Blvd, Suite 500
San Ramon, CA
Phone
(925) 543-3100
Twitter IDs
@24hourfitness
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John K - 15 h 40 m ago

Who ever is in charge of customer support should be fired. While I was talking to Jasmine she was frustrated and said owe my god to where I could here it. Then while I was waiting for the boss she said here boss said to contact the gym I go to. The gym I go to said to contact customer support. The run around. Obviously there are no checks or balance's and this is a reflection of the top. Like most gyms they put all there efforts into sales and not customer service. I gave no stars they just dont deserve any.

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Anonymous - 39 d 17 h ago

Jess elder my Vernon time to sue this company for false statements to false advertisement, remember the founders a billionaire big target!!!!!!

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anonymous - 16 d 10 h ago

0

I was diagnosed with fibromalgia and after four months of working with a personal trainer she told me she thought fibromalgia was psychosomatic What do you think of this response?

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Kelli Vongkhaophet - 21 d 15 h ago

I joined location in Keller Tx

The manager Martin

Lied to me and signed me up with his rep Ramon for a 12 month plan which expletive said I didn't want. Various prices of money involved was not disclosed to me.

They say they told me but didnt.

Iam Veteran who feels I was told that I lied about what I knew I heard and thought I was signing up for.

I recommend no one go to 24 hour fitness..

Thx reading my review.

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tall lady - 26 d 5 h ago

1

im very disappointed in how 24 hour fitness in Buena Park, CA how their maintenance in the facility is. I've been a member for at least 10 years and the maintenance at that time wasn't good when it came to making sure the showers in the women's dressing areas were working well. Ive just recently return back and have discover things are much worse. All 7 showers in the women's area don't work well and need serious maintenance switches of all showers. I've had been coming to the gym for the last week and there has been no hot water which is ridiculous. the drains don't drain right which is a serous health concern. the shower in the pool /jacuzzi are in poor working order that you can even rinse off before or after the pool, this gym is like a 3rd world country. you guys charge a lot to customers to come there and you can't even provide a clean working maintain shower. this is a serious violation for the health code and things don't change I will have to report this.

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Jan Hubbard - 29 d 12 h ago

1

Just Joined 24 hour fitness on Norris Canyon in San Ramon. The drains do not work in women's showers.

Women's locker room floor is very dirty. The floors need to be mopped. The support staff has only small broom and dustpan to clean the floors. How expensive is a vacuum cleaner? The first stall I used was out of toliet paper. I don't need a fancy place but I would like a clean place that is maintained.

Also the TV's are not working on many tread mills and elliptical machines. If this is upscale 24 hour club they need to upgrade the equipment and keep the club clean.

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Dissatisfied - 33 d 9 h ago

Poor management at 24 hr. Bayfair in San Leandro, Ca. Manager avoids customer concerns, bathroom sinks with exposed pipes have been down for a week. One cleaning lady for the entire club. Women''s bathroom very nasty with water on the floor.

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Anonymous - 30 d 10 h ago

0

I agree. Women's locker room steam and sauna dirty wet moldy mildew. Broken tiles. Filthy conditions.

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Worried RN - 30 d 10 h ago

0

Conditions at Bayfair San Leandro 24hr are intolerable and a HEALTH and SAFETY issue. The women's locker room is FILTHLY and smells like mold and sewage. Floors are constantly wet due to shower stall poor drainage that overflows into the locker rooms. Floors are dirty slick with mold/mildew hair grit trash. Rubber mats are filthy with dirt hair floating underneath. Doubt they are ever moved and should be replaced. Benches have broken jagged edges that management put strips of masking on so we dont cut ourselves. Base molding thruout the club is falling off revealing blk. mold and nasty wet debris. Steam room gritty floors broken tiles again with moldy wet areas . Blk. slick stuff growing on tile. Management does not monitor and patrons come in with street clothes and dirty shoes. Signs should read that only swimwear be worn. One cleaning lady with a cheap broom and a SWIFFER expected to clean the entire club. They closed club wet areas for two weeks and did very little

Recaulked 1/4 of pool wall and told us they "ran out" of call! Yet deteriorating moldy mildew along walls broken tiles remain. Club is rapidly becoming a real health hazard. Mold spores are dangerous and can damage lungs. Something MUST BE DONE.

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Anonymous - 32 d 16 h ago

0

My dear friend had a purse stolen from the locker room at the 24 facility on Santa Teresa in San Jose. The lock on the locker was cut off with bolt cutters. The staff would not review cameras to see who walked in or out of the locker room with her purse. They said they would only respond to a request by the police. There have been multiple thefts in the last few weeks. Is this an inside job they are trying to cover up?

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GLEE - 39 d 5 h ago

3

If your company can help the world or your local to cut down the air pollution, please encourage people to walk or bicycle, not driving to exercise.

Outside of YOUR facilities, big parking lot with so many autos, NOT a place to park a bicycle ?????????????????????????????????????????????????????????????????????????????

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Anonymous - 39 d 8 h ago

Show me santee,ca. Reviews

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Anonymous - 39 d 12 h ago

0

I had an awful experience. I thought I was getting a trial for the personal trainer but I guess I didn't and so I never showed up to them because things came up and they charged me 390 for something I am not even doing.. and then I go to cancel my membership because I need to cut back on expenses and the guy who was a Service Manager was so rude to me. Not letting me cancel my membership and calling me a liar. This guy should not be working for 24hr fitness if he doesn't know how to have customer service. I am no longer going to the gym and I will definitely be going to corporate to fight this.

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TERRIBLE SERVICE. WORST DECISION. - 41 d 4 h ago

0

Do NOT sign up for the 17970 Studebaker Rd, Cerritos, CA 90703 24 Fitness. I was told that I was able to get a 2 month trial when I initially signed up. When the two months ended, I stopped going because I thought my account had been suspended after my trial. Turns out, I was being charged for a whole SIX months, and when I went to cancel my account, they said there was no such thing as a 2 month trial. They basically said I was lying! This is completely ridiculous. I hate this gym, and all the employees are UNHELPFUL. 0 STARS.

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Discrimination service dog - 45 d 18 h ago

1

https://www.youtube.com/watch?v=lZlOWJQxWRk

At 24 Hour Fitness located at 4270 Aloma Ave #164, Winter Park, FL 32792 , where I pay every month 2 membership fee I was denied to work out and I was kicked out from the facilities with the police officers because my service dog, everything is recorded in the audio and video,. I went in and I show her my service dog ID , all that happened next is on the video, I was kicked out like a criminal and felt humiliated and now am sick at home due what all that caused to my health and increased disability symptoms. (I recorded everything from the beginning since in another location discriminated me, this time I wanted have proves .) Claudio Maggiolo

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Sepi - 46 d 4 h ago

0

This review is for the gym in Northridge! They are so quick to raise your membership fee for the towels. Now there is no towel service for a sports club. They never upgrade the equipment. Everything is always broken. Called other gyms they still offer the towel service.

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ROMANKRASNER@993GMAIL.COM - 46 d 9 h ago

HI MY NAME IS A ROMAN KRASNER IM WAS OLD TIME CLIENT MEMBER SENSE 1985 TRUE 1990 SENSE BEGAN THIS CLUB YOUR COMPANY START NAME JACQUELINE FITNESS CENTER IN 25 YEARS AFTER 6 YEARS CHANGE FROM BALLY FITNESS CENTER TO 24TH FITNESS

WHEN I'M STARTED 24 FITNESS CENTER AGAIN IN 2163 TILDEN AVE IN BROOKLYN NY NOT FAR AWAY FROM MY HOME.IN PAST 4-1/2 YEARS IM WAS BEEN ASSAULT BY SECURITY GUARD FROM ARROW COMPANY IN YEAR 2014 AND YEARS 2015 ASSAULTED BY A FORMER GENERAL MANAGER BRIAN TWICE.IN PAST THIS FALL YEARS IN AUGUST YEARS 2018 IM WAS BEEN SEXUALLY ASSAULTED ONE MEMBER HE IS ONE OF BLACK JAMAICAN AFRICAN MAN CALL ME GAY THEN STARTED TOUCH MY PART OF MY BODY IN FRONT MY CHEST.THEN AFTER HE START LAUGHING FROM IN SIDE MEN LOCKER ROOM IN SUMMER TIME SEPTEMBER 2018.IN PAST THOSE 5-1/2 MONTH THOSE SOME OF AFRICAN &OLD TIME RETIREMENT MEMBER STILLED CONTINUED CREATED BIG AND DISGUSTING MESS IN STEAM MEN LOOKER ROOM DOING THEIR LAUNDRY WASHING THEIR DIRTY SUCKS AND THEIR DIRTY SHOES AND SNEAKERS INSIDE STEM ROOM.ABOUT 5 MONTH AGO SOME OF MEMBER DONE VERY DISGUSTING SHIT IN FLOOR AROUND TOILED SEAT.

BUT THIS CLUB 24 FITNESS CENTER AT TILDEN AVE DOES NOT HAVE ANY RESPONSIBILITY FOR A THOSE MEMBERS WHO? OR WHAT? WHEN? WHY?

THEY'RE STILLED CONTINUED DOING THIS TYPE MASS

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Romelle - 47 d 10 h ago

1

I'm filing a complaint with the 24 hour fitness in Northridge at the Tampa plaza.. I was told I can go to that gym. I received the letter a few years ago stating that I was clear to go to any 24 hour Super Sport because I lived in several cities.. this gym stuff is getting rediculous!! I've been with the gym before it was 24 hours when it was Family fitness now I'm being restricted to only going to certain places because I lived in certain places!!!

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Estela - 56 d 12 h ago

1

I've been a member of this San Leandro, Ca. 24-hour fitness gym since 2001 and I've had a VIP account since 2004. Went to the gym today and I had to get this young man's attention 3 times as he was looking at his phone text. Then he did not know where to find the form for VIP guest and had me sign my mother into a computer as a guest looking to join. I kept filling in our information into the computer but then I was asked to do a survey. I asked for a manger as I am not looking to join, I'm already a member and I was told there wasn't one available. Wasted a good 20 minutes, I finally had to leave as I had to go to work. This young man clearly was not trained properly as he was scrambling to find the needed form. Representative gave me corporate number, couldn't get a hold of anyone there. I normally receive good services when I go to this gym but today was ridiculous; very poor customer service and the corporate office wasn't any better, no way to speak to a human being. I will keep trying to locate someone to file a complaint. I pay my dues in a timely manner, I should not have to go through this, it's not acceptable. To say I am disappointed would be an understatement.

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Thomas McGuire - 62 d 17 h ago

Sir,my name is Tom McGuire and I have been a member of your gym here in Colorado for over 20 years. My daughter ,who is a Division 1 athlete is home for Christmas and I have tried to no avail set up a membership for her with your staff for a couple of weeks while she is home for Christmas.I have spoken directly to one of your Regional associates weeks ago who said he would have some one contact me and that didn't happen. I have called twice to the Denver location I use and again was met with "yes we will have some one contact you "' ,and again I have not received one bit of correspondence! .Being in sales for most of my life this is most embarrassing for your company the way I have been treated or might I say been neglected here! This is not only unprofessional and downright rude but bad business acumen for all the people involved here. I guess come the beginning of the year I will be looking for another place to work out at,I certainly will never recommend any one to your perspective gyms. Tom McGuire (hidden)

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Mark Thompson - 67 d 10 h ago

1

I have been a member of the Huntington Beach 24 hour fitness at Warner Avenue and Springdale for 15 years. Several months ago, one of the only two fly machines was moved to the back room storage because the seat was stuck in the down position. The remaining fly machine is in constant use. There is a member I call Super Thug. He wears a beanie down over his eyebrows. Sunglasses even on a cloudy day and all the time inside. He wears very baggy clothes has numerous tattoos and carries a large bag with many towels. On his arrival, he "stakes out his territory" by draping towels over numerous machines to include the one fly machine. If you try to move one of his towels he gets aggressive. I have complained to the manager who was either fired or quit. I complained to the next manager who said they were "trying" to get another fly machine and would "talk" to Super Thug". Nothing changes. When to try to file a complaint with 24 hour fitness website, you push send and the clock just spins. Obviously they don't want to hear or respond to complaints. LA Fitness is new and right up the road!!!!!!!!

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Pool & Spa Repair - 75 d 16 h ago

1

It is with great displeasure I must contact you regarding the pool and spa area at the Carlsbad/La Costa unit. I have been a 24 hr Fitness member since 1993 and 3 years ago you built a unit only minutes from my home and with considerable disappointment you would not give me access to the unit without a considerable increase in price from $20 to $49.00. No accounting for the 20 some years of being a member. At the time I was so excited to get back and begin my fitness regimen which consist of 80% Swimming & Spa use so I signed up for the increase.

Through the past 2 years there has been major issues with the pool & spa, both have gone through many repairs causing the units to be out for weeks at a time. This past year the pool had a major structural issue and the city forced it to closed for at least 3 months. Now we are having issues with the spa, it has been out for additional 3 months with the staff not giving us any idea of when it will be back up and running.

Ultimately, I'm very disappointed with the fact I have been charge considerably more then my previous charges and have not receive much benefit except for the convenience of location. I first implore to you to get the spa back up and running and second please consider better communication to the members on timeframes of repairs. As a business owner I can't understand how or why it take so long to get these items back up and running. The way I understand the luxury heath club business is to provide a high level of service, quality equipment and to keep the equipment well maintained, I have not seen or received this level of service. As a for charging a 20-year member full price to upgrade and then still not receive the service they expect, I consider this to be very poor business practices. Your immediate attention to this issue is requested.

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Unappy 24 hours long time member - PS - 78 d 12 h ago

0

I am a member of the Laguna Niguel, CA. Super Sport on La Paz. On numerous occasions I have informed the staff there is NO SOAP or the soap dispenser is broken. It disgusts me that people are going to the bathroom and cannot properly clean their hands then use the equipment or the employees make smoothies....I addition, on numerous occasions including yesterday I went to the bathroom and used the handicap stall and there was NO TOILET PAPER OR TOILET SEAT COVERS....Unacceptable... I have called the 800 # and spoken to the manager and staff and THEY DO NOT CARE. Today when I went there was toilet paper on the handicap bar, not installed in the proper place (NO TOILET SEAT COVERS). The cleaning lady was there but was TOO LAZY to install the tp properly???? The floors are disgusting and dirty. One of the sinks is always broken. Coincidentally received a letter yesterday from 24 hr fitness that my RATES ARE GOING UP and I quote: "TO ENSURE WE CAN MAINTAIN OUR HIGH STANDARDS OF SERVICE" What a joke and an untrue statement. I am ready to take my complaints to the Better Business Bureau and the Health Depatment since rates continue to go up yet service continues to decline. Shame on your company and lack of caring of your facilities.

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Reyna - 79 d 14 h ago

2

Why is there no refunds on bullshit that you buy there and no receipts poor management and I'm not happy buying equipment and not being happy bullshit

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Julia Fort - 84 d 12 h ago

Hi im a member at your pembroke pines fla location 8333 pines blvd im with silver sneakers program few months ago incident occur there mental man came trash front desk pour water over front desk & all over me i hear people say run im legally blindblind have nerve damage i walk with cane try run hide fell down thought was ok but wasnt had talk police rescue came took me hospital all my vitals high the assit mamager took statement from me she told me she saw on film when i fell she call once see how i was doing but never call again the manager never call did nothing i dint sue i like gym & program but im upset your company could have at least compensated me in some way they did nothing im a black if i was white would have been treated better. So im asking you to speak to your mange dept find out why they did nothing & i want compensation from them im ms Julia Fort i still go there in silver sneaker classes respond please

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