The Gyms are 5 star but the customer relations (especially from corporate) are a 1.
I would challenge 24's new CEO Frank Napolitano to use Listen 360 to get real customer feedback. It will be painful at first but he could really take 24 Hour Fitness' customer relations to a 5 star to match their facilities.
Santee 24 Hour Fitness
1400 to 1500
The manager was giving access to anyone off the street without a membership and without signing a form against injury or consent. And allowed people such as David "Faggot" Williams to sell his narcotics and prescription drugs on the gym floor. As well as, people selling and using steroids in the men's locker room and on the gym floor.
The Cypress, CA 24hr gym, was remodeled to making it a Super Sport. 7 New Speakers were placed in the GX Room; well for the last 2 months, only 1 of the 7 new Speakers work. The 1 speaker that does work, it keeps cracking and fading in and out. With all the money members are paying why can't something be done about this. We have tried to make our concerns heard at the Gym, but there is never a manager site Tues or Thurs evenings. The ladies facilities needs a little more attention, it seems to be out of toilet paper a lot.
It is a shame the way 24 Hour Fitness treats their customers. It is also a shame that they treat their customers this way and they are still the best gym around. So they will make money for investors. Imagine the money they could make investors if they treated their customers well. Imagine if the leading corporation in the fitness industry was committed to building long term, mutually beneficial relationships with their customers. Instead the leader of the industry has modernized their gyms but continues to operate archaically in the realm of customer relations.
I don't mind the $3 increase (although it is 10%). But at least maintain the equipment in a timely fashion. My home gym takes three months to fix a cable? There is currently a light that has been flickering and going out at the gym for over a month.......
I pay for the convenience and access of locations. I have been a customer for over 20 years, however I have zero loyalty to 24 Hour Fitness due to the way they do business.
It would serve 24 Hour Fitness to remember that it is cheaper to keep the customer you have then to find a new one.
I am a member and having problem with your Boulder, Colorado club. It has been over a year that I have been complaining about your handicap shower stall. First of all the space allocated to handicap shower is less than half of the regular shower stall. There is no room for Wheel chair, while your regular shower stall is large enough to accommodate a wheelchair.
Furthermore there are shower heads that are fix. There is one high and one below one's waist. The high shower head does not work most of the time. It works sometime. Once it is turned off in the middle of your shower, it can not be turned on. No water flows through.
We have brought up this problem and contact the management regarding the problem. Every time we complain. The response we get is "the corporate have to OK the parts & repair". Mind you this has been going on for over a year. I am not a handyman, but it is simple to fix. Just change the fix shower head with a flexible shower head.
Please also note that there are five large regular shower stalls and only one small Handicap stall that has no room to fit a wheelchair.
I'm appalled at how dirty the gym is I found throw up by the smith machine that's a health issue plus it shouldn't take weeks to fix machine the bikes are out dated if u want to run good business this is not the example 24 hr fitness on sunset blvd and have to pay 3.00 everyday u workout they don't tell u this when joining I want out of this contract now
24 Hour fitness = dirty gym. It's simply their business plan. Clean costs money and money is NOT what they want to invest. There are much cleaner/safer clubs for SURE - ANY Golds, Crunch, Anytime Fitness, ... you name it. 24 puts little effort in cleaning locker room floors never pressure washing blackened tile grouts for instance. Enough said.
You guys need Dino Espejo, he was the operations co-ordinator for Bally's in New York, all his gyms were clean and running efficiently given for what he had to work with, the members understood how much he cared and even participated in helping him improve the atmosphere in his locations! He was the man with the plan!
Sad, I received a notice in the mail stating they wanted to thank me for being a loyal member for over 10 yrs, so they will be increasing my dues, its not the money but the approach, just like they're gyms, thats why my family and I will be sad to say that we need to go to Planet Fitness because we can spend a 1/4 of the price for the same services and cleaner environment.
I belong to the 24hr in Escondido Calif. the gym is ran by the worst management that I ever seen, half of the equipment dose not work the way it's intended to do, and the ones that do work you can not fine them and if you do, there taken, they play the radio so load that even if your wearing a head set you can hear through them, and I have to keep on asking them to turn it down, I've ask them many times to turn it down, there reply was the commercials are always load but when the music starts it will quit down, NO IT DID NOT OR HAS IT EVER worked that way. These are not new employees, a lot of senors are at that gym and there anode at it, I found out that I can contact Scan Insurance who has a contract with 24 hrs. and see what they say about exposing that much noise to then.
Since you do not include your zip code, one could conclude that you do not want anyone to actually write to you? For the first four years I belonged to the Tanasbourne Super Fit on Waterhouse in Beaverton, Oregon, the women's locker room and showers were always clean, but since they changed from a real cleaning service two years ago to a simple office cleaning, the showers stink and continue to grow black mold. The only way it seems to get cleaned up is to complain multiple times, and really, who wants to do that when all you want to do is get your workout. The parking lot is strewn with trash and yesterday I had to pick up a half-empty beer can in the middle of a parking space so someone could park there. The staff and managers are well aware of the unsanitary and trashy conditions, but there is extremely little done about it.
If I could give a negative 20, I would. Get some work going for the sunnybrook location in clackamas. This place is fucking awful. I went in with the intent of using my 3 free days I signed up for, only for the guy to not to give me the free 3 days and instead talk me into a 12 month commitment. I went three days and I don't like it as my own home has everything they do. The guy didn't explain to me what everything was, and he didon't let me know that I had to cancel by 3 days in order to not be charged $500 fucking dollars to cancel with them after going 3 times and being with them for barely two fucking weeks. Their showers and changing rooms are fucking terrible and now I'm forced paying $45 a month for something I don't use or want. Don't go here. They waist your money. You could easily go to body renewal for $10 fucking dollars without being charged anything to cancel and they have the same fucking things. Waste of my time.
Your Bonita 24 Hour Fitness closes the doors for basketball because the roof leaks. Whenever it rains the roof leaks, why can they not fix the roof when we pay so much money a month to use the facilities. I don't see how you can say you are the largest fitness company in the world and cannot fix a leak in the roof. This has been going on for at least 3 months. What does it take to get a roof fixed? We play basketball on a constant basis at this 24 Hour after work and to find out when you walk in the gym, the basketball court has been closed due to a leaky roof once again. Can someone please fix the roof that is located on H Street in Chula Vista, CA so this problem can be solved.
The drop down box is asking to rate my experience with 24. Over the last 3 months because of the leak it is poor.
To whom it may concern;
Members would love a little attention at the Via Princessa Santa Clarita California fitness facility.
Basics like soap, toilet tissue, etc. seem to be non-existent and the thought of getting out of my car at night just to work out terrifies me since I was approached by several vagrants living around this facility.
You must please do better.
Sincere member since 2010
Sent from TI
Stelle Guzman Foundation...please contribute to my Foundation at the following account number #(hidden)...adress 228 E. Maitland St. Ontario, CA 91761 cellular # (hidden) email: (hidden) for to hear from you soon...
There are so many different gyms out there, but I renewed my 24 Hour membership again because of the Kid's Club staff, managed by Farzana Khan at the Houston, Texas location, club 356. She has been taking care of all the children there for the past 16 years or so. She is wonderful!! Always trust that she will take great care of my little girl, keep her safe and provide her with lots of fun activities to do. My little girl loves the Kid's Club!!!
Thanks, Michelle Peters
Your company policy reharding payments by phone is ridiculous. My daughter has a membership with you and i live in a different city. They will not except payment over phone. You lost a member. I also have a complaint regardi g the local phone # provided on line. When i call it, it goes to a automated system with 7 options. None of tbem list a human to speak with. The location is Beaverton,Or. on Watson Ave. I do business 1/2 around the world yet i can not spend a follar with your company because of your stupid policys. Ykur not the fitness center around. Fuck you a d your policys.
I have had an all location membership for 20 years. I frequently attend the 24 Super Sports clubs all of which have towel service. I was excited that we were getting a Super Sport Club in Antioch but was disappointed to learn that, unlike all the other Super Sport Clubs, there is no towel service. Why not???????
New super 24hr fitness in Antioch Ca has no towel service which is unacceptable considering it's supposed to be a Super Sport facility.
The 24 hour gym located at 1960, Humble Texas has to be the worst gym I have ever joined. I was living in the Woodlands, Texas and moved to Lake Houston this past year. the only two gyms I have in the area are 24 Hour and Lifetime Fitness. Lifetime was nice, with the pools inside and out, towels, etc.. But I didn't need to pay extra just to use weights. I was member of Fitness Connection and paid (tax included) $10.97. Fitness Connections was a clean, large (plenty of updated machines) gym. I now pay (tax included) $68.00 for me and girlfriend for 24 Hour Fitness. I would mind paying that if I was getting what I paid for but here it goes. You walk into the gym and see it is very small, the area looks like a throw back to the 80' gym with updated and un-serviced machines. More than have don't have the Lbs labeled on the weight stacks. The machines are old and dirty, the water fountains are terrible (dirty, old, not working properly). The pool area is filthy and I have no desire to get in the water. I'm not here to bash the gym but just wish I was getting what I paid for. I called this morning and asked for the Manager, the female that answered the phone said he would be in by 10am. I asked for his name and she only knew his first (Jesus), I asked for his last name and she said he was new and didn't know it. I will try to contact him this afternoon. To the Coporate Office, please contact this gym and get these issues addressed. Thank you!
Aqua fanatics,we are still waiting for instructors.please check on status,maybe apologizing to our 1 instructor,and offering him the mgmt support that he did not get when an incident happened with a few members,please get this instructor back for he was one of the best this is per a lot of the members.Plus maybe offering him better pay! He remains in the system going to other gyms other than SANTEES incident happened here. Please look into this. Thank You.
The Sugar Land Sport gym Precor AMT is not setup to connect to new TV since Re-open on Dec 3, 2016.
I told the operation manager many times but nothing has happened.
The New Precor AMT with ear bud does not generated sound from the new TV.
hello Im writing again in regads to this photo that's been posted on the wall of the pool area in my gym, ijust spoke to yet another agent with your company this time around I was told there will be call from a local club manager I mentioned the first review I posted rated this business with four stars please understand Ive enjoyed the club for two decades and continue to do so I wish to resolve this what has become an important issue being that the manager who said call your corporate headquarters also said the other swimmer in the photo was offered a buyout, I consider it only fair that there should be payment for my photo appearing on the wall as an attraction quite a consideration wouldn't you say so, I await your response in appreciation for all efforts thank you Mary Labridis
Horrible customer service. I asked if my elderly mother could sit on a bike while I finished my workout and was told she'd have to pay $25 to sit and pedal a bike for about 30-45 minutes.. I've been a member of 24 for many years, am a nationally and internationally ranked masters olympic weightlifter and have often times touted my general workout place, 24 Hour, saying how great the people are. Never again.
Then - my son received a gift certificate for two years at the super sport where I work out. He lost it and, the person that gave it to him did so such a long time ago, the receipt was long gone.. I asked the front counter if I, a single mom on a huge budget, could get some help, somehow, with replacing that. The person at the counter declined to even speak to or go get the manager and told me I was out of luck. Yeah...I won't be sharing a good opinion of 24 Hour at the upcoming National Masters in Savannah. Quite the opposite.
Some of the people there are GREAT and I appreciate their encouragement and help, but when I needed a little help...... :-(
Get a better job, dont bring mom to workout and stop losing stuff...