Information, reviews and public commentary for US companies

 

24 Hour Fitness

Rating
0.888683
Web
http://www.24hourfitness.com
Related
24 hr fitness
Address
12647 Alcosta Blvd, Suite 500
San Ramon, CA
Phone
(925) 543-3100
Twitter IDs
@24hourfitness
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LaJeana Davis - 3 d ago

3

I went back to 24 hours Fitness for a couple of reasons, the hours that are available, the cost is reasonable (please don't go up) and because 24 hrs Fitness made towels available. Not a very close drive which I wish y'all would build one next to Texas Motor Speedway where they are doing a lot of building in that area along in the The Champion or Tango mini Mall area as well. But my complaint here is no more towels. They get heavy for me when wet in my handicap stage of life to have to always carry my stuff back and forth as is. Please bring back towels, or at least provide lockers for us that are in need to leave some of our stuff there to make our load lighter and as a sign up thing provide us two towels (hand/face & body) with your logo as part of the signup package.

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Anonymous - 3 d 12 h ago

I Love the 24hr gym but the gym should have towels for the gym just like lifetime fitness I went to 24hr because at one time they did have towels what happen ? . Lifetime fitness has towels shampoo make the members feel like home I hope it changes to have members feel more at home

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Lauren - 8 d 18 h ago

Never have been so disrespected . That customer service line blamed me for a mistake I didn't make. Was completely rude and told me he can just cancel my membership rather then work on solving my issue....so then 30 mins later I called a store and BAM resolved.....I have had issues in the past but this one was the worst. When my money is messed with then I'm given excuses, its unacceptable

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Eric - 9 d 17 h ago

0

The 24 hour fitness that I go to is in Altadena,Ca. Just recently I filled my 32 oz water bottle right before leaving the gym. When I got home, I drank a sip of water from my water bottle with a slight burning in my throat. When I smelled my water bottle, it had a smell of bleach. I woke up my wife and made her smell my water bottle, and she confirmed that it did smell like bleach. I called the gym and spoke to an assistant manager by the name of Brian, he then said he would inform his general manager when she arrives with a return phone call from her. It has now been 3 days and no phone call from them. Which is telling me that they really don't care about their customers at ALL !

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Anonymous - 36 d 16 h ago

5

I had a situation that occurred at the their location in Huntington Beach, CA. The club manager there, tried to sweep it under the rug. When I called the 24hr Fitness 1-800 number, they told me the District Manager would call me back and resolve this issue. They never called me back, they had the same club manager call me and offer free personal training even though I've been a member for 12 years and have had their personal training. I called this number, the corporate number and the District manager called me back next day for a better resolution offer. I give their corporate response 5 stars, the district and local club management is worthless in my opinion.

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Concerned Member - 15 d ago

2

Ive been a member for years and starting to see the clubs decline. Towel service is now gone.

The Orange Ca Premium Club A/C ducts are Filthy. It just circulates Germs all over the club. I don't understand how corporate can raise rates when nothing changes to upscale your clubs.

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Concerned 12 Member - 24 d 15 h ago

0

I've been a loyal member since 2008. I bought and paid more money into being a member of a 24 Hour Super Sport facility based upon the premise that the services would include a towel service. This was being sold to those future members as one of the perks of the Super Sport. At the beginning of this year that towel service was stripped away from its members. Nothing in the interim has replaced what was lost to us members. Actually, the facilities have taken a dive by not fixing broken equipment for months, shower facilities are run down or all out have broken shower head; doors; no water pressure, broken water fountains that have not been correctly fixed in years, broken dryers, broken toilets, TV monitors that haven't worked in month w/in the men's locker room and in the gym. I believe the new CEO Tony Ueber who succeeds Chris Roussos as of Jan. 2019 has done nothing to keep its loyal members happy and is only concerned with his stockholders profit margin. Fax your complaints to (hidden) or call (hidden). HQ address is 12647 Alcosta Blvd., Suite 500 San Ramon, CA 94582

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Concerned 12 Member - 24 d 15 h ago

0

I've been a loyal member since 2008. I bought and paid more money into being a member of a 24 Hour Super Sport facility based upon the premise that the services would include a towel service. This was being sold to those future members as one of the perks of the Super Sport. At the beginning of this year that towel service was stripped away from its members. Nothing in the interim has replaced what was lost to us members. Actually, the facilities have taken a dive by not fixing broken equipment for months, shower facilities are run down or all out have broken shower head; doors; no water pressure, broken water fountains that have not been correctly fixed in years, broken dryers, broken toilets, TV monitors that haven't worked in month w/in the men's locker room and in the gym. I believe the new CEO Tony Ueber who succeeds Chris Roussos as of Jan. 2019 has done nothing to keep its loyal members happy and is only concerned with his stockholders profit margin. Fax your complaints to (hidden) or call (hidden). HQ address is 12647 Alcosta Blvd., Suite 500 San Ramon, CA 94582

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Anonymous - 30 d 16 h ago

24 Hour Fitness Navajo Rd

The employees are allowing people into the gym for free, which is a huge liability to 24 Hour Fitness because if these people get hurt then they have not signed an injury wavier making you responsible for their injuries, not to mention that it is a great disrespect to your paying members.

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Al - 39 d 13 h ago

0

I went to the location at 6500 Old Denton Rd on Sunday 9-8-19 and was told I would be given a 3 day pass. I used 1st day on 9-8-19. When I returned on Tues 9-10-19 to use my 2nd day. I wasn't allowed to enter into the gym area but instead was asked to go into the office. The African manager or so he said he was although he definitely needs more training when inter- acting with customers notified me and kept trying to pressure me into signing up. I told him I wanted to use my 3 day pass first., then have someone go up there with me to make sure I understood the contract. I then asked can I go into the gym with my guest pass and his answer was no, your guest pass has expired. I dont know why but its expired. I called them when I got home to ask for the managers name but the guy who answered said he wasn't allowed to give me his full name and that his first name was Mario. Very unprofessional and rude. I would NOT recommend this location!

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Winkup - 39 d 19 h ago

0

z8z Shesez - "My mother was French and my father, Higi. I have a Sioux grandmother on one side and a Portuguese grandmother on the other. One grandfather was Cambodian and the other, Irish. I hardly know what to call myself."

Hesez - "I do."

Shesez - "What?"

Hesez - "Shit."

Flagged for review. 
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Frastruaded Member - 40 d ago

I have been a member of 24 hour fitness of Pflugerville TX for about 10 years, my complaint is that the equipment at this Gym needs to be maintain, there are signs on the machines with "out of order" and other equipment do not have signs, but after you clean them and are ready to work out they do not work and it is very frustrating, our "cycle room" has about 60 bykes and they are in a very poor, poor condition, people complain about it and NOTHING gets done??? only thing the Manager will send you a letter telling you that everything is working, like if you wore lying, and on top of everything I just got an increase on my membership, shame, shame!!!

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Anonymous - 52 d ago

My local Recreation Center is $35.00 family and YMCA is $30.00 - $45.00 family. Both give to the community!!!!

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Seth Feldman - 54 d ago

0

I am stunned to receive a notice that 24hour fitness is raising my rate! I have reached out to 24 hour fitness 3x this year and have never, not once, received a reply to my message.----no phone call, no email--nothing.

The High Street (Oakland) facility is disgusting. It is filthy dirty, the machines are consistently broken and the showers (yes showers) are always broken.

There is no way I'm paying a penny more for such poor service.

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Lewis member of Folsom, CA - 54 d 35 m ago

0

Customer Service over the phone is awful. I've had multiple problems with the company. The only reason I stay is because it is convenient to where I work and I also can only go sometimes super late at night. Back in June I asked my home gym's front desk about annual fees and if they could tell me when that would get taken out, he said I wouldn't have one! Then I called customer service the beginning of August to freeze my account because I have fallen on very bad financial times, like barely able to provide food for my son. The customer service guy I talked to let me know the annual fee was getting taken out the next day! He reassured me he'd refund that for me and then whenever I reinstated my membership it would get charged again. I thought okay cool, well 3 weeks later still nothing. I call back and the lady tells me no refund, the notes from him on my account were the complete opposite of what he told me, making me look like a liar. She told me the annual fee was nonrefundable, which if I was told that from the get go I wouldn't be so upset. I have worked in customer service for years and this is not okay. You do not tell your customers you are going to do something and then not follow through. I was really needing that refund and was relying on it. It really makes me want to look into other gyms even if I have to drive farther.

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Foxx - 58 d 16 h ago

4

I have been swimming in the One World Trade Center pool in Long Beach almost every weekday for the last 6 months. I have been letting the front desk staff about how filthy the pool is for at least 3 weeks now. There is green algae on the stairs and also around the pool. The timing clock has been broken for about a month now and today there was a pronounced stench in the pool. What do we have to do to get this fixed.

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grossmont regular member - 58 d 20 h ago

1

my phone was stolen but they data is what i cant replace. it sat on the charger in the 24hr fitness gym in Grossmont above the trolley station. i told the staff that i placed it here as i do routinely every morning as i use the sauna and steam room and dont want to plug it in the wet area.. i asked the staff member to see if she can see the video she said she cant but she will ask the manager. i came back and she said she forgot to tell the manager i told him and he said that he would give me a call back its a busy day for him i said i dont have a phone.. can you gave them a call a see if you can get to bottom of this

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Anonymous - 67 d 11 h ago

0

the customer service from the front desk is awful!

I emailed the general manager about the behavior from the ladies at the front desk, he emailed me back to "F" OFF!

Can you Imagine, this was the response I got back from management!

I am definitely canceling

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Venkata Aravapalli - 68 d 19 h ago

1

24 hour is not trust worthy. This has the POOR Customer Service. I would not recommend anyone to 24 hour fitness. This is a fraud company.

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T Corbett - 69 d ago

0

WORST CUSTOMER SERVICE EVER. I was on HOLD for 30mins to cancel my membership that's been frozen for several months. Then when i requested a refund of the bs annual fee charged on my card on 8/9, they transferred me and then the lady says she'll have to transfer me again, and then hung up on me. Mind you, this phone call had reached 47mins at that point. Now i'm having to start the entire process over again and have now been on hold another 10mins waiting to get to a representative. I WILL be filing a complaint with the BBB as soon i'm done with THIS phone call. Apparently keeping people on HOLD is a stall tactic they and so many other corporations use, in hopes people will just give up and hang up. BEYOND INFURIATED!!!! #25hourfitnessworstgymandcustomerserviceever

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me - 104 d 3 h ago

can anyone tell me how to get a hold of the corporate office, or and email that goes to the corporate office.

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GPT - 78 d 20 h ago

0

Good luck with that. I and many other members have issues with the ongoing broken down exercise equipment at our super sport facility here in everett wa. { pardon me while I stop laughing } Should be super suck club.

There are many pieces of equipment that have been in disrepair from lack of attention for months, if not longer.

I personally have been hurt on this equipment and needed emergency attention at local medical clinic.

The corporate idea of fixing things is to change the working staff instead of spending money on parts and repairs. The staff wants to do good but the cards are stacked against them.

This is a club that started out offering amenities such as towels, salt water pool and state of the art equipment as well as facilities. Now the salt water pool is plain water, towels are history and working staff changes all the time.

This { Chicken Little Mentality} doesn't appear to have any quality control inspection on the equipment until parts literally fail or fall off the equipment. I talked with some of the previous managers that tried to make the club a better place to work out and they said " there are no parts avail for much of the antiquated equipment and that they have to rely on machines breaking down from other facilities so they can take and use their parts". { coyote mentality }

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Anonymous - 75 d 9 h ago

Totally Agree!!i use the Encinitas, off Santa Fe dr cause it's on my way to work and IT is Definitely NOT the best! The dude who should maintain it, DOES NOT his job: a ceiling fell off more than a year ago and the whole family s still there! My biceps machine has been gone for almost 6 months and when I ask about it: " coming " is the reply! The only reception ATTENTIVE is Anthony, and Friendly Trainer is Sean, the rest, including management.... hummmm!:(

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Shirley Powers - 79 d ago

4

More and more people s it on machines and spend time on their phones--texting, reading Emails, and talking---while some of have to wait 5 to 10 minutes to use that machine.

I think you should have signs up in the gyms telling members DO NOT SIT ON MACHINES AND USE CELL PHONES Other games in my area have signs up that say DO NOT SIT AND REST ON MACHINES

I hope you will address this problem-----cell phones are becoming an addiction in this country.

Thanks

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Naomi Gustafson - 89 d ago

I am a Silver Sneaker member of long standing at the Culver/Deerfield 24 Hour gym. Yesterday, I approached 2 trainers to ask about the high temps in the 3 registers. I was told they had no control over it & it was locked. I called later and spoke to Tiffany, who treated me with respect & listened. She acknowledged problems. I have been a member for 28 years now. Please, I have proof of temps. I took photos of the registers & will be delighted to share them with you. One register was 77 degrees, one was 76 degrees, one was 74 degrees. It is almost impossible to talk to someone at corporate.

You are not accessable... you make it difficult to contact someone other than overseas. This is not good PR.

Please call me to discuss this ongoing problem. We are the step child if your company. Nothing ever improves here.

We all have choices. You make $$$ from us each time we enter the gym. My husband enters 7 days a week. I only go 3.

I would like a return phone call from Corporate please. Not from someone 3,000 miles away.

My number is ....

If I do not see any action on this, and I faint from the heat, you will be liable for any physical injury I incur.

Thanks for your prompt consideration.

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