Information, reviews and public commentary for US companies


24 Hour Fitness

24 hr fitness
12647 Alcosta Blvd, Suite 500
San Ramon, CA
(925) 543-3100
Twitter IDs
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Anonymous - 2 d 8 h ago

I go to the 24 Hour Fitness in Indio California. They do not require people to wear masks even though there are signed everywhere that says they are mandatory. The paper towel dispensers and disinfectant spray bottles need refilling, and that's when they open up in the morning. I do not feel safe going to this gym. It might be time to cancel my membership. And they owe me for 2 months!

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Paquito Ignacio - 4 d 5 h ago


the fitness 24 that I go in orange, California they clean and disenfect the machine being used, but most of them never wear mask, not all of them are practicing social distancing is not being practiced, they can clean it no matter how many times a day, but people who goes there are not following to avoid the virus, it's not much effective in my opinion.

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FED UP - 13 d 5 h ago


Solana Beach location opened this morning. Multiple people not wearing masks........Management not doing anything about it.

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Anonymous - 13 d 2 h ago

Same thing is happening at the College Grove Gym. I even asked the staff the policy and she said everyone is required to wear a mask. I told her 1/3 of the people in the gym is not wearing one, and that I don't want the gym to be close again. The staffs look at each others and did nothing. WTF!

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Anonymous - 8 d 35 s ago


Same in San Diego. I overheard the fitness manager tell someone "you just have to wear the mask to come in, then you can take it off".

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Linda - 20 d 5 h ago


My club is not re-opening. What about my 2 year prepaid membership ad my prepaid personal training sessions?

No one will answer me everywhere I try to connect

General profile image - 23 d 4 h ago

Are you closing 24 hr fitness in Temecula/murrieta if so what happens to my member ship

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Diane Caron - 34 d 12 h ago


Why has Dallas reopened gyms and they wont open Lake Worth TX?? Dallas had a large number of cases yet those gyms have reopened, Lake Worth had minimal cases and they are still not open and want me to drive farther spending more gas to get to a gym they say is in my area??? Not in my area!! Very disappointed with 24hr.

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James H - 34 d 19 h ago


I would like to be reimbursed for the months that the gym has been closed. We received an email stating we can visit any gym and choose between a free 90 day guest pass or bring a buddy to work out for a year free of charge, This "perk" is nice, but we still want our money back.

Other gyms have reimbursed their members. I xpect the same from 24 hour fitness.

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Disappointed Member - 93 d 9 h ago


So far since the gym has closed I have been charged $133.97. I called customer service and they are closed. There is absolutely nobody to speak to at this company. I could have used this money for groceries or bills. I can't believe you would continue to collect monthly membership dues long into the shutdown. I will be cancelling my membership. Your company is taking advantage of the situation trying to squeeze as much money out of all members before you stop all payments on April 16th. I do not want my membership extended due to the coronavirus. Membership payments should have been stopped as soon as your clubs closed. I will be filing disputes through my bank account and contacting the CFPB as soon as they reopen to file a claim against your company. You were overpriced anyways. There are much better options out there and your clubs were always filthy and lots things were broken or did not work as well. Very poorly run company. I hope you are unable to continue as a business due to how your treat your members.

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Anonymous - 83 d 11 h ago


totally agree with you. they cannot take advantage of the situation for them to collect money so that their company continues, while all of us are unemployed and keeping the little money that we have to spend on food and groceries. this must be brought to court

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Ron - 40 d 23 h ago

I am blown away by this company BILLING us each month with no product or services!! I will write to them though I do not expect an answer! I think there should be a CLASS ACTION LAWSUIT against them. Who knows a lawyer who will initiate this and take this on?!

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Quaratined and getting bigger by the day - 57 d 7 h ago


If you're going to charge me when you're closed - at least let my stop by and pick up a spin bike to borrow until you reopen - at least then I'd be getting my $$ worth! Ive been a member for over 25 years (month-to-moth). You already charge me more per month than my original contract (because it's a SPORT or SUPER SPORT - never use the pool or BB courts). That's enough to make me pissed, but to charge me when you're closed. Really? REALLY? If I'm month to month, why add those 'lost months' during covid onto my contract AFTER I cancel? So, If I cancel now, you'll add the lost 2 months of paying now when I still can't go? Come on! Refund member's money or at least throw them a bone by reducing their membership fees by $10-$15 a month for when you actually do reopen (if that happens). Can't even send an email on the site - blocked (how nice of you).

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disappointed - 61 d 7 h ago


CEO is a lair, The worst Gym ever and would strongly encourage other to seek an alternate gym.

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RAU Apparel - 64 d ago

We've been trying to reach the 24Hr offices. We're a local California sports apparel company supplying high tech water/sweat resistant face masks to front line workers including police departments, health care and gyms.

Our products are quite unique as they are both completely water repellent yet breathable. These are customized and branded with company logos to provide a greater assurance and confidence in the companies' goal of keeping members safe and protected.

Is it possible to get a contact email from you so we can provide all the details to you all?

Stay safe


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Kenderick Williams - 67 d 9 h ago

Good morning.

My name is Kenderick Williams and I work for VBM, Veteran Building Maintenance, located here in San Dimas, Ca.

VBM has teamed with a number of gyms to disinfect the facilities with Decon 7, a military grade CoronaVirus disinfectant. This product is DOD certified and has the highest kill log on the market.

VBM would like to team with 24 hour fitness and provide you with a means to get your business as clean as it needs to be before your long anticipated reopening.

VBM provides testing of the facilities to determine just how contaminated they may be.

VBM uses what we call a cold fogging process. We completely fog the facility, let it work for 2 to 3 hours, and then a final wipe down of high risk contaminated areas, door handles, fitness equipment, table tops, etc, etc.

When the process is over, VBM retest the facility to make sure it is completely disinfected.

According to the CDC 30 and below is considered cleaned.

You can reach me at (hidden).

Stay safe and healthy.

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Robin Baladjay - 65 d 10 h ago

Hi Kendrick,

Would like to discuss things with you please contact me (hidden) or contact us (hidden).

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RAU Apparel - 64 d 3 m ago

Robin Baladjay,

We've been trying to reach the 24Hr offices. We're a local California sports apparel company supplying high tech water/sweat resistant face masks to front line workers including police departments, health care and gyms.

Our products are quite unique as they are both completely water repellent yet breathable. These are customized and branded with company logos to provide a greater assurance and confidence in the companies' goal of keeping members safe and protected.

Is it possible to get a contact email from you so we can provide all the details to you all?

Stay safe


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Trenidad Hubbard - 67 d ago

This the definition of bad business. With the country on lock down because of a PANDEMIC, you find it opportunistic to continue to charge members for a membership that they cannot use. The CEO needs to go! Refund everyone from February on! Business 101, customer first!

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Ana Estrada - 73 d ago

I want to know y are you guys still charging my account

I have no job and there you guys charge like no one cares

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vicky - 73 d 8 h ago


I need to stop 24 hour fitness from continuing from billing me fees every month eventhough its been closed since march 15 2020. It says to submit an email but the email system doesn't even work. 24 hour fitness is ripping people off when we're all unemployed and they're still withdrawing money for month billing and this is unethical especially during covid.

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Nina - 97 d 3 h ago

Can you show us where exactly in our contract it states we are required to pay our fees during a pandemic, while all gyms are closed and where it mentions there will be no way to reach anyone to cancel our membership if we need to?

This is extremely poor consideration for your customers. Your call centers are closed due to the virus. Your gyms are also closed. What are you doing with all the money you are still charging all of your customers? If you do not provide us with a gym nor any way to reach a customer service representative, then there should be other options for us to choose from, we all have our own situations, you have dealt with yours closing gyms and closing your call center. Give us a choice to:

Cancel Membership


Temporarily stop billing for our membership during the shut down


For those whom prefer the online workouts, to lessen the monthly fees for the time being

To be fare to your customers, these choices should be effective based on the area the person lives and when lockdown occurred for that county.

A good company is a one who cares about their customers and their employees. You've taking the steps to care for your employees, what will you do for your customers.

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Law student - 97 d ago


It's in the force Majueure clause. You should file a claim with an arbitrator, that's in the contract as well.

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Kim - 80 d 8 h ago


Can u please provide me following:

Where i can file claim for arbitration.


PS 24hrs charging everybody's credit card, while gym is closed since 16th of March.

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GPT - 75 d 8 h ago


24 hour fitness needs to be investigated by the attorney general. These clubs are a big rip off joke.

The much of the equipment is broken, unsafe and out dated . When you report a problem with the equipment, they just say "we ordered the parts and the only way they can fix it is by waiting for a LIKE MACHINE from another club to break down so they can get the parts they need from that one. The staff is forced to placate and cover up for , ineptness, lack of accountability or concern at the corporate level. The staff wants to do well but their hands are tied

This Superclub in reference, is located in the Silverlake Shopping Center in south Everett, charges a towel fee and no longer provides towels unless you buy one, advertised a salt water swimming pool and then removed it, promised state of the art equipment, would be if it was 1976. On top of all this they raised the dues on many of the members.

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