Information, reviews and public commentary for US companies

 

24 Hour Fitness

Rating
0.946136
Web
http://www.24hourfitness.com
Related
24 hr fitness
Address
12647 Alcosta Blvd, Suite 500
San Ramon, CA
Phone
(925) 543-3100
Twitter IDs
@24hourfitness
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Erika - 1 d 10 h ago

My boyfriend & I wanted to join so we did but We joined together so my boyfriend was primary account & I wasn't I was a add on & we did no contract ! We told the guy he had told us we would have to pay a fee for no contract ! We said okay that's fine ! He asked us who would becoming more to the gym I told him me so just because I said me he went behind our backs not letting us know & added me to a contract when I should have been just a add on & he added me to primary account when that's not what we wanted ! I didn't find out I was on contract till this week I went to get my sister to join & the guy who was helping her told me I was on contract! I was very upset I no longer want to go to this place ! Very dirty planet fitness is way cleaner for only $20 a month & no one does you dirty there ! I should have stick to that & instead of wasting all my money ! I don't not recommend of anyone joining & my sister also did not join

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David Perry - 2 d ago

SF Rant 1 Today Major Fail: AC has been off for 4 days or more at 24 Hours SF Market Street. Surly front desk says "parts are on order, there's nothing we can do." It will be another TWO WERKS Well, YES, there is: you can open windows and turn on fans AND you can apologize for the inconvenience and give us all a membership credit. Customer service is NOT (in general) a "Millennial" trait.

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Anonymous - 6 d 12 h ago

vHello,

My name is Hemani Agarwal. I was a member of 24 hour fitness till today. I had signed for the 3 month membership @$29.9 at the Jackson Street Hayward CA club on 19th Jan. When I went to join the club, the manager ( Alex) and I discussed the various offers available for short term membership. He offered me the $29.9 membership per month for 3 months and told me that if I come and inform him about cancelling my membership at least one month in advance before 3 month ending date, I won't be charged the annual fees.

Clearly remembering these terms I went to the club on the 5th march and the same manager( Alex) was present at the the desk. I asked him when my 3 months get over because I wasn't sure of the exact joining date and told him to cancel my membership from next month onwards. He said that I have misunderstood and I don't need to inform him now and can inform him till 19th April to cancel my membership. This reply I got was contradicting to what he said on joining. Given he is the manager, I trusted what he said. I went back to the club last week and asked to cancel my membership, They said I have till next to cancel and I can come by 19th April in person and cancel my membership. So I went today to cancel it. On checking in I was told by the person at the desk that I was charged annual membership (approx $49) and will be charged more money for remaining 9 months if I cancel. I called of the manager and he denied that he had signed me for the 3 month, denied I asked him to cancel my member last month and said that I had crossed 3 months membership and insisted that that he was correct in his argument.

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Mike Gower - 9 d ago

0

Don't join, these gyms are disguising and so out dated. They charge way too much $44.00 a month, their customer service is disgraceful, the fitness equipments is out dated, and the facilities are un kept.

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Carmen hull - 16 d 17 h ago

2

PLz call me back Ben trying to call no answer what is the matter been on the line to long i have a complaint. (hidden)

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Ontario SS bad customer service Mark Johnson - 20 d 5 h ago

0

So I wanted to give a suggestion to MARK JOHNSON the manager and he was RAF the entire time he was talking to me he had his arms crossed and gave me an excuse to the issue I was having I simply was stating the fact that as a paying customer I should be able to check in my son in and out and not have to wait 15 minutes to check in my kid so that a guest that is not even paying get their profile set up that should be done with the sales guy outside and he was twisting my words and telling me that I said that the guest are not as important as me when I had simply suggested that they should use a different system and not have waist paying customers time as a parent I can only use so much time for myself before I get Mom guilt. Instead of being understanding he made me feel worthless and an ohh well attitude and when I tried asking him the number to corporate he said get it yourself it's online WOW MARK JOHNSON RUDE Manager!!!!!!!! Bad customer service.

Can I get the GM phone number ASAP ? I can't believe how I was treated today like I was worthless and my complaint did not matter MARK JOHNSON NEEDS TO BE FIRED OR GO BACK TO CUSTOMER service training he also just lost a personal trainers sale that I had set up for next week

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Very disappointed with Ontario SS manager Mark Johnson - 20 d 5 h ago

0

24 hours Ontario Super Sport

So I wanted to give a suggestion to MARK JOHNSON the manager and he was RAF the entire time he was talking to me he had his arms crossed and gave me an excuse to the issue I was having I simply was stating the fact that as a paying customer I should be able to check in my son in and out and not have to wait 15 minutes to check in my kid so that a guest that is not even paying get their profile set up that should be done with the sales guy outside and he was twisting my words and telling me that I said that the guest are not as important as me when I had simply suggested that they should use a different system and not have waist paying customers time as a parent I can only use so much time for myself before I get Mom guilt. Instead of being understanding he made me feel worthless and an ohh well attitude and when I tried asking him the number to corporate he said get it yourself it's online WOW MARK JOHNSON RUDE Manager!!!!!!!! Bad customer service. Mark even kept telling me that he was the one that was going to call me since he gets all the complaints forwarded to him even if they are coming from corporate office the entire time smiling like he was going to make sure my complaint against him are going to go nowhere

Can I get the GM phone number ASAP ? I can't believe how I was treated today like I was worthless and my complaint did not matter MARK JOHNSON NEEDS TO BE FIRED OR GO BACK TO CUSTOMER service training he also just lost a personal trainers sale that I had set up for next week

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Mrs. Frustrated - 32 d 29 m ago

1

To whom it would concern!!! I am fed up with the excuse I always get regarding my membership increments of payment every so often to my monthly bill. I wouldn't mind it at all if the equipment would be in tip top shape. Meaning machines working, cleanness and friendly employees!!! But non of those aren't in tip top! You all at the 24 hour facilities need to do something about this is you still want to be in the fitness business!!

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Gio - 39 d 18 h ago

2

Kids club is suppose to accommodate parents who enjoy working out. It is not convenient that families have to wait over 20 minutes to get into the kids club at prime times 5-7 . There should be more employees working at this time. As a full time parent, there isn't enough time in the day to do my day to day. My mentioning this problem to both managers has went from informing them to a huge complaint I don't want anything free . I just need time and when my time is wasted I feel frustrated. The operational manager threw a free month confirmation at me for kids club. It's not about money, it's about my time and feeling great coming to the gym and maintaining my body composition. Managers are inconsiderate and robotic(apathetic). I wish they cared more so I don't have to feel like nothing will improve .

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Cockroaches - 40 d 1 h ago

1

A cockroach crawled over my foot today at the Hilltop location.

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Debra - 40 d 3 s ago

2

Ideas 24 Hour Fitness,

I joined your gym because off your pool access. I have used many of the gyms in the Orange area. Love the main place one.and Orangewood by Anaheim Stadium.

My only complaint is that the staff at Orangewood does not routinely check the womens locker room and no matter what time I go there to workout., it's nor kept up. Always hair in the shower area and drains. I would say die health reasons it needs to be cleaned every hour. Not once a day!!

I do enjoy the gyms so please pass this on to you managers if those gyms.

Thank you.

I do expect a return cimment

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T.N.T. - 43 d ago

1

your gym at 1610 is a mess, what a joke, 6 showers for a super gym and 2 are broken and no one gives a shit.

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J - 47 d 21 h ago

Just left 24hr fitness Walnut Creek after speaking, again, with the very rude manager. This guy always has an 'I'm better than u' look on his face when speaking to any customers!

Anyway, been having major issues with my fingerprint not working for only the past 6 months or so (?). Took time from my schedule on 3 occasions to have it redone in their system. Still won't work and the girl behind the desk tells me there is nothing to be done and I'll have to start bring my drivers license every time? I told her I've been a member since 1995 and could I get a little more assistance with this? No, she says (no mention of a manager). I came back after my workout to talk to the manager who 'helped' me before with redoing the print. He tells me the same thing, nothing can be done. Not a care for the long time member...Fine. Great. So I mention that I also signed up my daughter and just got s letter saying her $42/mo membership is going to increase by $2.50/mo..EVERY month!! This was not told to me. He says 'it's in the contract and we can't be expected to read the whole contract to you.' I said come on! That's a pretty big detail to leave out! No response. So I said cancel her membership as I can't justify those increases, unless he had some better offer. He looked at his computer, typed a couple things and said it's cancelled. Didn't care at all. I don't see how he was any better qualified as a manager than the hourly checkers behind the desk. So sick of this place and their 'customer care!'

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Anonymous - 77 d ago

0

This gym itself is ok. There is a lot of outdated equipment, it's always dusty, the people at the desk always sitting on top of the counters, and only a handful of them like there job enough to even speak! However, my issue is the RUDE General Manager, Trina (however you spell her name) who is to busy trying to look cute instead of trying to keep the upkeep of the gym in good standing and value her members. I have been a member with them since 2015 and today I go in with my bf (who went online and filled out the guest pass) only to be told that he still couldn't get in because there was no management there. Keep in mind it's after 9am, if you are going to be a 24hr gym you should have management there 24 hrs, especially at 9 o'clock in the morning!!!!!! Especially if you need a manager to get in with a guest pass!!!! Anywho, after that whole incident and I calmed down; I called member services. I then decided that I had had enough and just wanted to cancel my membership. So I go to the desk to cancel my membership and Ms. Thang, aka Trina, the general manager, comes up and I say, " I want to cancel my membership" this no manager, classless, don't care about her members, heifer, gives me a smirk and says "Ok!" in one of those high pitched, sarcastic tones. So I then say, you don't want to know why? "Oh I spoke to Tray already," was her rebuttal. Um, what does that have to do with me. As a long time member you should want to know why I'm unhappy and wanting to leave and keep me as a member since it's money! Even if you don't care, it's part of your job to act like you do care, seeing as though you don't own the place. It's okay though, ever dog has there day and that lady has hers coming. I'll gladly take my money to one of their competitors.

The sad thing is, 24hr Fitness as a whole is ran poorly. No one seems to care, and their turn around to deal with member issues is horrible. (3-5 business days, smh) You would think after having so many bad reviews on yelp, Facebook, and who knows where else upper management...district, etc. would hop in. I doubt things will change, I've spoken my peace and I'm moving on. Good luck to anyone who try's to give them a chance over at the 24 Hour Fitness cedar hill location. The place and management are lousy! :)

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Antonio Banderas - 75 d 17 h ago

5

I laughed

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Anonymous - 49 d 10 h ago

1

Just wanted to say, you are right- the hours, the curt attitude- terrible

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S Smith - 50 d 15 h ago

1

I believe that 24 hour fitness uses deceptive practices.

When I signed up I asked specifically if there would be any additional charges beyond the monthly dues and I was told (in front of 2 witnesses) that there were no additional charges.

I then was charged for 2 months (which I was not made aware of).

Then in January I get charged $49.95 twice (me and my wife). This is in direct conflict to the information I received. I have called (January) and was told that the club manager would call me. This never happened.

I then called in February and was told that the district manager would contact me with in 7 - 10 days. This did not happen.

Now I'm calling corporate office and after waiting, I might be able to talk to a supervisor.

So far they give the appearance of not having a conversation with me nor offering me any resolution.

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Ed - 52 d ago

To Corporate:

I would like to acknowledge one of your Boynton Beach employees. Victor is the gentlemen in charge of keeping Boynton Beach facility clean. He does a fantastic job. He never stops cleaning and is always pleasant to all. I travel between NJ and Fla. several times a year. The difference in cleanliness between the Paramus facility and your Boynton Beach facility is night and day. I believe it would be well worth the companies money to try and implement more employees like Victor of Boynton Beach to keep your facilities clean. Victors work ethic and attitude is second to none, and 24 hr is lucky to have him as an employee. I never see anyone in Paramus cleaning during the day like Victor does in Boynton.

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Vicki - 56 d 20 h ago

1

Hey Corporate: Are you reading any of these posts?? Better get off your greedy asses and and start making some changes. Are you forgetting who is paying your salaries? Folks are getting real tired of the sneaky fees/rate hikes, lack of/broken equipment, and candy ass employees, just to name a few. DO YOUR JOB!

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Anonymous - 64 d ago

1

I joined in August 17, my husband had 8 strokes in October. I am the care giver 4 maths I could not go. I went to the manager explain what happened, he told me I would have to give him advice notices.my name b. Stewart.gym Valley stream NY my age 80. Income SS I can't afford to give you that kind of money would someone tell me how to predict a stroke? I would like my money back.

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Anonymous - 65 d 14 h ago

LOCATION IN BEVERLY HILLS CA_ IS OUT F CONTROL

EVERY SATURDAY OR SANDAY IS NOT OPEN

LATE 2-3 HOURS

SAME MONDAYS

PEOPLE PLANING CLASS ACTION LAWSUITE

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American - 66 d 7 h ago

I'm tired of CNN being on every TV in the gym. I am offended by CNN. This is discrimination!

Fox News should be on half of the TV's

Flagged for review. 
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"ENFORCER" - 69 d 6 h ago

0

The Falls Church, VA 24 Hr Club has "NO" rules for safety, cleanliness or orderliness. On numerous occasions most recently being Thursday 2/15/2018 between 3:00 pm and 4:00 pm there was one guy with his ball cap on backwards and wearing "pink" gym shoes attempting to impress his girlfriend. He had all his gym bag equipment, protein food, liquid beverages and white chalk scattered all over the floor and was struggling to power jerk 315 lbs over his head and dropping the weight from shoulder height. The barbell crashing was booming throughout the entire building and bouncing all over the floor. He could have killed himself or somebody. Not one of the employee staff, who were right there said or did anything to stop this dangerous behavior. They left all the food wrappers, cans and white chalk all over the floor, mat, barbell collar and weight plates. None of the weights used were returned. I asked the mgr about this and got a sorry ass answer that "we had signs up about bags. etc on the floor, not dropping weights and putting weight plates back when done." Really? Does it take a sign to resolve a possible lawsuit from happening. I think you need some employees with the "balls" to stop this or throw the guy(s) out. I didn't want to create a scene, so I addressed this situation with this guy outside. He won't be coming back. You really don't want me cleaning up your dirty work. For me the bigger they are, the harder they fall. It's my thing. Enforce your own rules and regulations before you have a real problem.

Flagged for review. 
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Anonymous - 82 d 19 h ago

0

Jef

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MadHatter - 84 d 8 h ago

This place is raggedy as fuck! No showers for the women for at least a month now. The fat ass bitches that work the front desk don't take advantage of the gym but they take advantage of the members by debiting our account And diminishing what's available in that raggedy-ass gym. Upper management it sucks! Your front decks people are pretty nice But those fat ass bitches that don't do shit need to get off their asses and fix that damn gym. There's a chunk of shelf that has been missing from the bathroom for years! I am not kidding you at least 2 years this chunk of counter has been missing. And now we have waited almost close to a month if not that for the showers in the women's bathroom to be fixed. And you know what they told me? don't know when it's going to be fixed. What the fuck kind of answer is that?

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