I am a member of the 24Hour Fitness center in Manteca, CA. I have been using the pool and shower area for over a month. I have a person who assist me in the pool due to my disability. The pool area is disgusting. We try very hard not to get sick or expose ourselves to the scum and mold we see. This is difficult since I am in need of the water therapy. The pool NEVER has clear or clean water. There is scum on the tile within the pool as well as the whirlpool. The whirlpool sometimes works and many members have complained about it. Surrounding the pool area is dirty and with mold. We see band aides in the water, we see globs of hair and scum in the whirlpool. Members have managed to inscribe "Clean this tile". That's just one of them. The shower area is filthy. Again, gobs of hair, lots of mold on the grates and floor. If you drop your towel in the shower area above the grates, it will come up black. We have seen mold fly if there is such a thing. There are tiny little flies attached to the mold in crevises and corners of the shower dressing area.
I am a disabled person that needs assistance in the water. There is no other pool my this area affordable for me accept 24hr. Fitness. The center needs to be shut down for a day and allow a cleanup grew to come in and really clean and disinfect the area I am complaining about.
I believe it would be good for someone to come into this fitness center and really take a look at the dirt and grime. Others have complained but are not taking any action.
I would like to continue my membership. Please clean up this pool and shower area at the Manteca 24 Hour Fitness Center, Ca.
October 22, 2016
Grossmont Center 24 Hour Fitness
Employees seen using and selling narcotics at the front desk, letting associates into the gym for free, employees not scheduled to work were in uniform training clients off the clock (a huge liability if someone were to get injured), and were spreading lies and rumors about clientele on their personal social media accounts while on the clock or in uniform (another huge liability if I can prove that they were spreading lies while in a 24 Hour Fitness Uniform, that I expect 24 Hour Fitness to pay for considering they are responsible for hiring employees of a bully / territories culture.)
Do not join this gym! They only cater to private lessons. If you get in their way, the staff will threaten you. You have to adjust your workout schedule around their private lessons. It's a rip off.
I' am a member at the 24 Hour Fitness in Lakewoo, CA. I want to tell you of my experience there. When I started with my personal trainer I was in excruciating pain and could barely walk. I have 2 herniated disc, spinal stenos and sciatica. Mark was my first trainer. He left the company so I got a new trainer, Adam. Thanks to his training I can now walk without my cane. And I have lost 13 lbs! I called customer service and told them how pleased I was to have Adam as my trainer and what he has done for me, but felt that I had to tell someone in the corprate office about Adam. Everyone else at the gym are pleasant and ask how I'm doing. I feel that it is genuine caring they show me. I' am so very lucky I decided to join 24 Hour Fitness!!!
Estado reclamando la mercanca que me trajeron Ya llevo un mes y medio ms bien 2 meses y no me han resuelto nada el 3 de noviembre tengo que liquidar la cantidad de 1500 y no pienso pagar la por el motivo de que ustedes no me han respondido tengo mensajes grabaciones llamadas videos he hablado con los encargados con servicio a cliente y no me han resuelto nada
Managers in 24rs Daly city is been ashole they should fire him he like to hook-up with janitor Claudia she used to work as janitor naw company fire her naw she works for 24rs haw posible is that do they always allow to hook-up with coworkers wow bad service no good I am planning to cancel 6 member of my family lol
Your club offers Silver Sneakers and Silver and Fit for seniors. As an active senior participating in the aqua aerobics classes four times a week, Monday and Wednesday evenings 6-7pm the pool water feels like ICE water. Seniors have thinner skin and therefor get colder easily. Because of this we have begun to wear fitness tops over our bathing suit in an attempt to hold in some heat. The air conditioner in turned on at around 6:30pm and it becomes so cold some leave the class and head for the jacuzzi. This is not conducive to seniors. According to research ideal water temperture for seniors is 84 degrees. Tuesday and Thursday 9am classes the water is slightly warmer. We have spoken with staff on numerous times to no avail. Next step is to contact Silver Sneakers and Fit and Silver, plus notify the HMO,s who pays for these memberships. File complaints with licensing, and notify the media. Your prompt response to these issues are required. Moreno Valley CA location.
Corporate Office has been trying to fix my account for the last 3 months , some how i got deleted from the database and though i still have a personnel trainer that I train with on Wednesday's my fingerprint logon in hasn't worked since 3 months ago, I have asked everytime I try to logon in to have it fixed, neither Mangers have succeeded in doing this for me, they say Corporate is working on it,,,,,,,,,,that's a lame excuse for not giving a damn. I have spent close to two thousand dollars in training and Im about to leave this facility. As they say there many other GYMS that compete each day for new business. If you care to look at my records my ID is PG21494 and the club is 00355. Have a pleasant day in California.
I am writing in reference to the 24 Hour Fitness in Houston, Texas Willowbrook Club., the parking lot is full or trash. it actually looks like a sewer. Eventually there will be rodents there. Food, Beer Bottles, tons of used water bottles liquor bottles. I mentioned it to the people working there, they looked at me as if they had never seen it!!!! CAN'T MISS IT!!!!
On Sept 5 at 9:00 at the Capitol Expressway gym there was no toilet paper in 2 0f 3 mens restroom stalls. I talked to an employee about the issue (because there in no management staff on duty today) and was told that it was on order. This is the 2'nd time in 6 months, people started using paper towels. Every Sunday morning the mens room (probably the women's also) is an absolute mess. Apparently management either can't or won't bring in janitors before the club opens. The windows are full of dust and spider webs and have not been cleaned in years. The window ledge above a door had an inch of dust on it and the manager and assistant manger were not aware of it. For months the equipment and floor have not been dusted or mopped, there were large dust balls all around the gym including in front of the managers office. Are managers not trained to walk the club and check to see if it needs to be maintained?
Maybe you should use the restroom at your own home, what are you a bum?
You're an idiot, Michelle.
In regards to the Folsom CA 95630 location, I have 2 suggestions which I've asked for the past 3-5 years.
-The men's lockers are ridiculously old and deteriorating and desperately need to be replaced NOW..
-Secondly, with today's technology there's no reason why you can't offer free WIFI in that location since almost all members would benefit from that while streaming their music. No excuse not to offer that by now..
There's health club competition popping up in Folsom everywhere with better amenities so it's time Corporate invested some money into this location! Please take these suggestions seriously for a change. Thank you..
This is about garden grove 24, they have 2 male trainers that have been harassing females at the club include grabbing them and saying inappropriate things to them, the club manager Andy has been notified and does nothing about it, 2 female employees have quit due to the 2 male trainers, Andy himself is a pice of work himself, Andy is rude to older members and only cares about the sales after that he doesn't care, the only person manager in this club that you can talk to and will try do something is Jenny but I don't know how much she can do with a dog like Andy as her manager she has to report to, all 3 of them need to be fired
COLLEGE GROVE 24 OUR FITNESS IS THE KKK ONE OF THE LAME ASSISTANT MNGR TOOK ME IN FOR A INTERVIEW ONLY THING THAT CAME OUT HIS MOUTH WAS CAN I SELL OR NOT BECAUSE HE DONT GIVE A FUCK ABOUT THE PEOPLE HE NEED THE CLIENT TO PAY. SO THAT BEEN SAID. I TOLD HIM NO PROBLEM I CAN SELL BUT IM HERE TO HELP PPL . ANYWAY THAT WHITE BOY CHUMP NEVER LOOKED OR SAID NOTHING TO ME THE NEXT DAY AND FROM THER ON THERES NOTHING BUT BAD TENSION BETWEEN ME AND ALL THE 3 MNRGS FKN CHUMPS AINT WORTH THE POSITION WHEN THEY CANT EVEN HELP ANYWAY LETS SEE WHAT CORPORATE CAN SAY IF NOTHING THEN I GUESS THEY DONT GIVE A SHIT ABOUT THERE WORKERS NOT GIVING A SHIT ABOUT THERE CUSTOMERS . JUST AS LONG AS THE MONEY DONT STOP 6348 college Grove way San Diego CA
I agree with most of what you said about being not just to sell, but you lost me about the KKK REFRENCE. How is that racist? It makes him greedy and incensensitive. The race card is played too much in today's society. Their are appropriate times to raise the race issue. This isn't one of them by the description you gave. It's kind of an insult to those who are truly being oppressed
I bought a bag of protein chocolates someone put in the wrong box. The sign only had prices and no description. It was three dollars. I went two feet to pay for it (cash). I was informed after I pays that it was almost six dollars. I am a Cancer patient on a fixed income, so I said never mind can I have my change back. The supervisor came over and said it was company policy not to give money back. Said it was on the receipt. What good does that do me after I paid for it. She refused to give me my money back. Now I can't get corporate to call me back or answer the phone to make a complaint. It's not necessarily the issue of money, but I am on a fixed S.S. Income. It's the principle. I didn't open it or leave the facility. I just took three or four steps to the counter. Very pissed!
Four things are totally wrong at 24 Hours Fitness on Center city of Huntington Beach near Bella Terra Mall and must report to Executives level:
-One out of 4 times if lucky I see someone in the front when I enter the gym around 3:40am
-Find people sleep on mat near treadmills machines or spin room at least 3 times a week. We don't know if individuals are member or not. People sneak in when NO ONE in the front desk.
-Showers, Steam room and Sauna areas are always dirty. Needs better housekeeping people.
-Machines broken all over the floor.
-Mostly and importantly Manager Louis did not care after my calls and things still the same.
-I will make a call to Executive on these issues soon.
Extremely dissatisfied client. The African American receptionist that we just spoke at the Balboa 24 hours was extremely rude and condescending, Always speaking to my boyfriend and I as if we were mentally challenged and being extremely rude. My boyfriend and I just joined a few months ago and my boyfriend pays both of our memberships via direct pay. My boyfriend tried to explain to the receptionist that he had changed his debit card and had brought it last week, made payment for both memberships, and updated the records.... instead of being emphatic, the receotionist loudly stated that he didn't care and that my membership was past due and that I had to pay immediately and pay additional fees. Imagine my embarrassment. He acknowledged my boyfriend's payment but did not wanted to investigate any further and instead treated us despectively. I asked to speak to the manager, which he refused and when i asked his name, he also refused and literally told us to leave and come back when we had money to pay. I am beyond shocked to see the type of individuals you hire at your prestigious gym... I am appalled and embarrassed for you, it is people like him that give your gym a bad reputation and makes it hard for clients to remain loyal members.
Maybe your caucasian asses should pay on time, save yourself the embarrassment.
Before you make any smart ass comments, please educate yourself and get the facts.. everything was paid.... race or color have nothing to do with the issue at hand...lazy, disrespectful, and incompetent employee is the issue at hand.... have a wonderful day.
Today Tuesday 9, August 2016, Normally show up around 6:30 pm to attend Jamel Cardio Class, we wait outside of the room until Jamel get in, class room, Shirley was finishing the Cycling class, that start 5:30 pm, taking more time to clean up and store the bikes takes times, I know that, but there is this irespecfully attitude that blows my mind. Well, We got in to the room, and she said please give use some time to clean the floors from sweeting, and put the bikes where it belongs, Everithing was fine, It was the next, comment that really blows my mind as a customer: she said I have to make sure to clean the floor so you guys don't run to the front desk and bitch and complaint about the wet floor. I think she need to have a little respect about the customers, We are paying a membership and that is not the kind of attitude to take to customer/members.
That is way the schedules exist, If you know Jamel have a class at 6:30 pm You as instructor need to be able to stop on time to clean up. Or even better ask the members with a nice way and attitude to wait.
I just honestly think that is not the right way to tal to us, I hope you guys fix her attituted.
This Happen on 24HR Fitness Compton, Califonria.
(hidden) Cell phone
Chris, please learn how to write before you complain. go back to school instead of the gym. so they will take you seriously!
Clearly Chris's message is convayed. He also makes a very good point. The instructor should not speak to the customers in that manner.
Maybe you should be a little more tollerent of ESL people. He's bringing attention to a flaw at a facility. He's not writing a resume. Relax.
While you are so serious about policing someones writing, perhaps you should know a new sentence starts with capitol letter.
WOW! Shame on you 24hr fitness! This is the only messege that has an "approved" label on it?!
Meanwhile there are endless comments about the cleanliness of your facilitlies and nothing there is addressed.
Chill. Many people type on phones and that results in many typos.