WORST CUSTOMER SERVICE EVER. They use unscrupulous billing procedures and when their error is pointed out they say to contact my bank. MY BANK?! WTF, my bank didn't charge my account incorrectly 24 did. So they have lost a family of three who have been clients for over 10 years over at $49.99 charge they refuse to credit. Spoke with four people to rectify; keep asking for the next supervisor. Basically, too bad! No actually, too bad for you.
I've been a happy member of 24 Hour Fitness for about 20 years and proudly speak well of the club to friends and business colleagues. I intend to buy a membership for my daughter when she graduates from college this Spring. I can't remember ever feeling strong enough any of the club's policies to make a formal complaint--until now. My problem is with the background music that has recently become slanted in favor of harsh, loud and unmelodic rap music. I spoke with one of the managers, and he laughed in my face. I was unfairly called "racist." The manager said he wasn't getting complaints from other members. I said I might have to go to another club, and he said okay. I said I wasn't suggesting that rap music be banned, only that other forms of music be equally featured, and not so loud--background music is supposed to be "background." I am saddened that I may have to stop going to the club I'd been so happy with for 20 years because of an issue that could easily be corrected.
I have been a member of 24 hour fitness for 30 years. I was a personal trainer myself and had my own martial arts studio. I have recently fought cancer and won. I then was in a coma and came out with a traumatic brain injury and some damage to my body. the doctors told me I would never walk again. They told everyone else to most likely it would never be cognitive again. But I have beat that plus so much more. I am now well enough to start going back to the gym. I went back to 24 hour fitness. I inquired about a personal trainer to help me along the goals. I had a session with a personal trainer. Because of that personal trainers lack of attention. And lack of experience, that personal trainer dislocated one of my ribs. And has left me bedridden so far for a week and a half. Breathing, coughing, burping or even just moving in bed is very interesting. 24-Hour fitness is claiming no responsibility. And is even ignoring the fact that the incompetence of a trainer that they hired caused a client to get injured. They really do not care about their clients whatsoever. They don't care about their clients safety or personal goals at all. All they care about is the almighty dollar. Pass this on to anyone and everyone you can. Copy and paste it and send it out.
24 fitness in Laguna Niguel, lapaz California
Is mess and dirty on weekends workers on their cell phones or chatting no supply dirty towels bins overflowing,no management in sight , dirty and filthy,
I am member at Laguna Niguel,Lapaz California
On weekends the place is a mess workers always on their cell phones or chatting every where dirty supplies not restact,
Used towel bins over flowing, the whole place is a mess this happens every Friday night through weekend till Monday no manager in sight, shame.
To whom it may concern,
I currently attend the 24hr gym on Clayton and Craig Road, I have been attending this gym for some time now and i have been patient and holding back on some of the issues in this gym that hopefully get addressed sooner than later. Like multiple of my friends I have recommended to this gym, we all agreed that many of the equipment in this gym need serious maintenance some even have safety hazards. I took the time to take pictures of all the gym equipment that needed a tune up and brought it up to management multiple times. Spoke with Mr. Lance twice and he verbally said "it would get fixed". I come back ~1 week after and everything was exactly the same. I do not appreciate being ridiculed nor unappreciated as a loyal 24hr gym customer.
The good thing is that the proof i have and the couple customers that i surveyed all agreed on the same thing.
Hope to hear from you soon.
Regards, Mr. Pulido
SUPER-SPORT 00862 -- LAGUNA NIGUEL, CA (AKA AGGESI)
I've been a member of 24hrs for a long time and I've never seen such mismanaged 24hrs..
1. Almost none of the powered faucets works properly in the reqular men's room.
2. All silicon insulations along the edges of the granite area are molted (they're discolored) and need to be replaced.
3. All doors in men's bathroom are damaged so won't close properly.
4. the handle on the doors in men's room lost the plastic cover and made it very sharp to grab so fingers can easily get injured.
5. All shower heads and faucets need replacement (either they're loose, they leak and/or they have corrosion built-up)
6. All shower doors are not closing properly; they need to be readjusted.
7. All grouts in the shower flooring and tiles on the shower walls are all built-in with mold (they're discolored) and need to be redone.
8. On the handy-cap shower spot, the plastic curtain is molded and got discolored which needs to get replaced.
9. I find the vent-grill(s) cover in the ceiling in the shower area is/are rusted, dirty and covered with mold.
10. I find some of the shower/men's urinals drains gets clogged up and they don't send anyone right away to fix it and wait until the water disappeared until the next day and same thing will happen over and over and then we find them got fixed. (things like that MUST be fixed right away)
11. Almost every other day I ran into empty soap dispensers in the shower and after testing the management by telling them they're out, I found them still not refilled the next day.
12. I also find the towel-papers from the dispensers through-out the gym going out of paper and they stay out for a long time until someone complains.
Hi, I've been a member of 24hrs for a long time and I've never seen such mismanaged 24hrs.. 1. Almost none of the powered faucets works properly in the reqular men's room. 2. All silicon insulations along the edges of the granite area are molted (they're discolored) and need to be replaced. 3. All doors in men's bathroom are damaged so won't close properly. 4. the handle on the doors in men's room lost the plastic cover and made it very sharp to grab so fingers can easily get injured. 5. All shower heads and faucets need replacement (either they're loose, they leak and/or they have corrosion built-up) 6. All shower doors are not closing properly; they need to be readjusted. 7. All grouts in the shower flooring and tiles on the shower walls are all built-in with mold (they're discolored) and need to be redone. 8. On the handy-cap shower spot, the plastic curtain is molded and got discolored which needs to get replaced. 9. I find the vent-grill(s) cover in the ceiling in the shower area is/are rusted, dirty and covered with mold. 10. I find some of the shower/men's urinals drains gets clogged up and they don't send anyone right away to fix it and wait until the water disappeared until the next day and same thing will happen over and over and then we find them got fixed. (things like that MUST be fixed right away) 11. Almost every other day I ran into empty soap dispensers in the shower and after testing the management by telling them they're out, I found them still not refilled the next day. 12. I also find the towel-papers from the dispensers through-out the gym going out of paper and they stay out for a long time until someone complains.
The fact that no one from 24 hour has even attpemted to answer any of these is a statement of its own. Be very careful when you sign up or renew your membership. I asked to be opted out of any email from 24 Hour or their partners. It didn't happen, despite the verbal promise of the employee involved. We have had 3-4 GMs at the Bradshaw Sacramento store in the last few months. The ONLY reason I go there is the yoga instructor (Sarah) is the best. What's truly amazing is that 24 Hour does not seem to care what their customers have to say.
Would encourage Corporate to consider a more restrictive policy conc cell phone use in their gyms.
The 24 Hour Fitness Club located at Ann and Centennial in Las Vegas, Nevada has not responded to my, (and I understand others request) to fix the audio on the TV showing MSNBC.
It has been almost three (3) weeks since the audio has worked. While the audio works on other channels it does not work on MSNBC. I for one like to listen to the the programs while I am doing some of my work out, as does others.
I have on numerous occasions during this time asked when the audio would be fixed and have been told that they were working on it, that they were waiting on their service provider. Well if the audio works for other channels why can they not get it to work for MSNBC and why does it take three weeks to get it repaired. I am sure that if it was their home service that was being interrupted the explanation they are providing would be unacceptable.
Also, I am sure that if I were to contact the health department it would never pass inspection. The scum accumulated on the shower walls looks like it has never been cleaned.
They have changed the hot water flow in the showers so you have to let the water run, wasting it, waiting for it to get warm longer than it takes to take a shower!!
Does cooperate even care how their facilities are being managed. Several of my friends no longer utilize 24 Hour Fitness and have gone to LVAC or other providers and wonder why I too have not followed suite.
Here is hoping that you do something about these deplorable conditions!
What is going on at all the 24 hour fitness in Las Vegas? I have changed locations twice in 6 months, due to how filthy the club on Rainbow ave is, the dirty locker rooms, the dirty pool, the open sex acts in the hot tub? Now the sumerlin location is filthy, the pool is always cold, not cool, cold, the managment lies on every day basis about the complaints. If we pay a premium price to use the pool, why are the pools cold, filthy and the wet areas not kept? Does corporate care? Does any one care?
Canceled my wife as an "unprofitable" member?
My wife and I pay only $49 each per year because we paid for three years up front in 2006. But 24 Hour canceled my wife's membership claiming it was not renewed (they "lost" the check).
They never once sent any notice whatsoever that her payment was not received or any reminder to pay. My wife found out she was canceled only when she was denied entrance at the gym. I suspect 24 Hour targeted her (and me) to be canceled because they view us as unprofitable customers.
Every other organization sends notices repeatedly - for months - to remind all of us to renew any time we haven't renewed a membership or subscription. 24 Hour clearly did not want us to renew the membership (they are repeating the behaviors that triggered the class action lawsuit they settled last year).
Today I asked 24 Hour to reinstate my wife and to institute a policy to inform all members when their renewal payment is delinquent.
Keep after them if you have similar problems. Corporate address is 12647 Alcosta Blvd. Ste 500, San Ramon, CA,94583.
I like their gyms but hate sleazy business practices.
The Atascocita location. Lady at the desk calls herself "Kimmy"... not sure if this is her real name or not, but she is older, caucasian, and has missing teeth. She spoke so rudely to my son when he tried to ask about charges on my bank account that was doubled. I was on the phone with him listening to her yell that they only charged $34 per month, when indeed he was showing her the charges for $68 for 3 consecutive months. She would not even listen to him, spoke to him like he was some kind of scum of the earth. He finally asked to speak with the GM, the GM got him taken care of.
Someone like this should NOT be working at the front desk, what a bad representation of the company!
As for the gym, they put my son in on the buddy system with a friend... needless to say by mistake they made my bank card primary on BOTH accounts and have been charging me for both my son and his friend.
I purchased a 24 Hour Fitness 2-year ALL-CLUB SUPER SPORT Membership ecertificate Item #2019400 from COSTCO.com on 3/1/19. The following day, I went to Nanuet 24 hour fitness to redeem certificate. I entered everything into their kiosk. Once entered, the sales manager Mike asked if I had a previous membership. I indicated that in the past I was a member but not now. He stated that I was ineligible to take advantage of the 2 year Membership certificate due to being a prior member. I stated that according to the terms and conditions of the certificate "offer not valid for current members." I am not a current member nor have I ever redeemed a certificate. Mike, sales manager, said he was told by corporate that prior members are not eligible. He said I need to get a refund from COSTCO. Later that day, I received a copy of a membership from 24 hour fitness dated 3/2/19. On 3/4/19, I called Mike the sales manager to ask about my new membership. Again, he said I wasn't entitled to it and not he would have to cancel it. He did. I received a cancellation later that day stating "I requested cancellation under "3 day cancellation". I did not request cancellation. I want the membership honored. However, COSTCO has refunded me the money due to 24 hour fitness not honoring it. This is poor customer service along with confusing advertising on the Costco website.
I have been lifting for many years, i have won many power lifting contest, i like 24/7 gyms, because i like to lift at 3 in the morning, and holidays,I have been to three of your gyms, in N.C. and S.C. I am currently a member at your one in Forest city N.C.! I have been in over 50 gyms in my life time, from Golds, to Worlds, to hole in the walls, I have one daughter in college (3rd year) and a 17 year old son. The manager of this particular gym does not have a clue, on operating a gym, also i have owned my own gym, which is still in business today. I have discussed this major problem with her to no avail! She does not work out. The problem is the music she plays, So depressing. I can not lift with head phones, i started my Complaint with her on Friday( 3/8/19) so just in two early morning sessions, from 430 in the morning to 6, I asked 21 people young and old if they liked this music, 20 people signed my petition, out of 22 people i asked, and it states the music at this gym is not music to work out to!!! I never in m gym rat career have heard such a full and depressing music, i am going to launch a major, protest to the corporate office once i get 50 signatures, I am calling corporate office, i will have the 50 signatures in by this Monday that is how bad the music is. every one complains, and she will do nothing about it! She does not have a clue, and it is a shame they hired someone like her!!!!
This gym has gone down so much here in Baytown TX. All the money we pay they can't fix the equipment, only one shower head is working. I'm stopping at FITNESS CONNECTION today which is right down the road. To hell with this place!!
Just want to ask why does it take so long to fix the sauna or steam room when it's down that's the only reason why I'm still a member for so long is the access to sauna. It's fine that price goes up but can we can we get sauna fix faster please. Thank you.
Who ever is in charge of customer support should be fired. While I was talking to Jasmine she was frustrated and said owe my god to where I could here it. Then while I was waiting for the boss she said here boss said to contact the gym I go to. The gym I go to said to contact customer support. The run around. Obviously there are no checks or balance's and this is a reflection of the top. Like most gyms they put all there efforts into sales and not customer service. I gave no stars they just dont deserve any.
Jess elder my Vernon time to sue this company for false statements to false advertisement, remember the founders a billionaire big target!!!!!!
I was diagnosed with fibromalgia and after four months of working with a personal trainer she told me she thought fibromalgia was psychosomatic What do you think of this response?
I joined location in Keller Tx
The manager Martin
Lied to me and signed me up with his rep Ramon for a 12 month plan which expletive said I didn't want. Various prices of money involved was not disclosed to me.
They say they told me but didnt.
Iam Veteran who feels I was told that I lied about what I knew I heard and thought I was signing up for.
I recommend no one go to 24 hour fitness..
Thx reading my review.
im very disappointed in how 24 hour fitness in Buena Park, CA how their maintenance in the facility is. I've been a member for at least 10 years and the maintenance at that time wasn't good when it came to making sure the showers in the women's dressing areas were working well. Ive just recently return back and have discover things are much worse. All 7 showers in the women's area don't work well and need serious maintenance switches of all showers. I've had been coming to the gym for the last week and there has been no hot water which is ridiculous. the drains don't drain right which is a serous health concern. the shower in the pool /jacuzzi are in poor working order that you can even rinse off before or after the pool, this gym is like a 3rd world country. you guys charge a lot to customers to come there and you can't even provide a clean working maintain shower. this is a serious violation for the health code and things don't change I will have to report this.
Just Joined 24 hour fitness on Norris Canyon in San Ramon. The drains do not work in women's showers.
Women's locker room floor is very dirty. The floors need to be mopped. The support staff has only small broom and dustpan to clean the floors. How expensive is a vacuum cleaner? The first stall I used was out of toliet paper. I don't need a fancy place but I would like a clean place that is maintained.
Also the TV's are not working on many tread mills and elliptical machines. If this is upscale 24 hour club they need to upgrade the equipment and keep the club clean.
Poor management at 24 hr. Bayfair in San Leandro, Ca. Manager avoids customer concerns, bathroom sinks with exposed pipes have been down for a week. One cleaning lady for the entire club. Women''s bathroom very nasty with water on the floor.
I agree. Women's locker room steam and sauna dirty wet moldy mildew. Broken tiles. Filthy conditions.