Information, reviews and public commentary for US companies

 

7-Eleven, Inc.

Rating
0.980603
Web
http://www.7-eleven.com
Address
1722 Routh St., Ste. 1000, 1 Arts Plz
Dallas, TX
75201
Contact
Joseph DePinto
Role
President CEO and Director
Phone
(972) 828-7011
Fax
(972) 828-7848
Twitter IDs
@7eleven
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Lenir Richardson - 2 h ago

My complaint as it follows: 1. On October 6, 2018, I visited 7-11, for a cup of coffee and a muffin. The first problem I encounter, 7-11 advertises muffin promotion but I over heard the manager saying he ordered only 4 muffins for the day, so there was no muffin. I wanted the muffin so I stated: " what is the point to publish promotion and not have the product available...because I said that the manager got all angry at me. 2. I got the counter/cashier to pay my bill and get a money order, the cashier was unable to handled the transaction and the manager too over. The manager screamed at me and told me to get out of line because there was a big line. Hello, I was standing first in line, so what it mattes if the line is long. I told the manager no, I was not going to be placed last on line just because he said so. At this point the manager yelled at me and invited the crowed/customer to assist him to mistreat me. The manager called me several names and even stated: " this is the USA, I do whatever I wanted. My questions to the headquarter of 7-11 and legal mind man are: 1. If the manager of the 7-11 thinks the USA is a free country, what makes him believe that freedom is granted only to him? 2. What been a customer of 7-11 has any to do with the USA? 3. Does 7-11 management know that coercion and customer mistreatment is against the law? I am offended for been yelled by a manager, yelled, mistreated and humiliated me in front of other customers. I believe I am a consumer with equal rights and been told to remove myself off the line and been called names is not an equal treatment. LeNir Richardson (hidden)

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Shannan - 8 h ago

0

I have a complaint regarding the sales and marketing in Central New Jersey. Three stores in my immediate area market NY Jets and NY Giants cups and straws. I have gone into all three stores and all they have are the straws and Philadelphia Eagles cups, which they ARE NOT advertising. I have called corporate 3x's and they have directed my complaint to the district manager which has not done anything but email me telling me that he still hasn't received the cups. Terrible terrible marketing. This is why I NEVER go to these stores.

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Les Golladay - 2 d 24 m ago

0

In Albuquerque New Mexico for some reason there is no original cappuccino. For me that's the number one flavor and running out tells me you sell a lot of it. okay the issue I have in Albuquerque they do not allo the stores to put "we are out of this flavor" instead they scratch off and don't put any sign there and or they switch flavors to something else. I been in this business a long time and that's one thing that you never do "trick try to trick the customers into buying another flavor". That's so bad it sucks, deceiving customer like that is childish and very bad gives you a bad name. Please see what you can do about that flavor or any flavor in Albuquerque, original cappuccino is used to take the sweetness out of other flavors that's what I have to do to drink French vanilla. Please respond to me thank you, my name is Les Golladay.

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Anonymous - 4 d ago

0

40078 store is a joke

Need dedicated personell

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Daniel R. Ball SR X costomer - 9 d ago

0

hands down the worst 7 eleven in the entire world is located in taylor Michigan. Most of the workers there are rude and the owner doesn't care about customer service.specialy the night shift are the laziest people ive ever dealt with. One of them seems to be on crack or something..They refuse to take the bottles back after 2pm. 2pm in the afternoon..what the hell?.ive had many issuses about bottle returns in the past. two 15 packs. lazy lazy lazy. wonder if owner knows this is going on...I doubt it.the money order machine hasn't worked in 6 mos. the girls at night allways say bottle machine is broke and they say no cans after 2 in afternoon.One night the night girl says to us as we walk in ..boy I wish ya wouldn't of come in I gotta POOP. Her exact words. Last night was the kicker. went in walk by desk said I got 3 dollars in cans grabbed a 15pk and was going get 2 packs of smokes and play keno she says no returns after 2pm and tells me if you don't like it don't come here.WOW...same girl that had to poop a week before..Needless to say..I WONT BE BACK.. I get gas and coffee in morning and beer later.On a daily basis spend at the least 30 bucks a day.Must not be enough to be treated with some kind of respect. pretty sure customers help make there payroll. guess the night shift feels that they are above having to do some simple customer service. bye bye.

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Ckare Rodrigues - 11 d 16 h ago

0

Complaint about the lack of monitoring of your Canadian parking lots of 7-11 in Calagary Alberta Canada. Store # 6510 in Calgary , Alberta CANADA>

located at the inetersection of Country Hills BLVD & Nose Hill Drive had a vehicle who finished filling his car with gas but sat at the pump in his car playing music in his car loudly - so loud I could hear it in my livng room from 10:00pm - 10:30 pm.

WHERE is the security and monitoring for this kind of incident?

I have sent numerous complaints about this kind of issue. Unfortunately YOUR parking lot backs onto a condominium complex . YOUR customers disturb our peace and quite and ruin our quality of life.

WHY can't you put signs up about no noise ? WHY can't your security and cameras be used to call out customers who are distuebing OUR peace and quiet. WHY should I have to call the CALGARY POLICE to handling the issues that are happenng in your 7-11 parking lot ?

PLEASE address this issue MR. PINTO - CEO of CANADIAN 7-11 's . I am /we are not getting any action or resolution in this propblem that is on-going in Calgary . NOTHING as been done and I have complained to the store directly by numerous emails, to your corporate office in Texas and nothing is done?

YOUR 7-11 lack of effort in address this is appalling.

Clare Rodrigues - Condo owner in Calgary .

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CUSTOMER - 14 d 9 h ago

1

7-ELEVEN 5505 S DAKOTA AVE WASHINGTON DC 20011 #36711

I VISIT THIS MORNING AND NOTICE SO MUCH DIRT ON FLOORS AND IN FRONT OF THE REGISTAR AROUND THE COFFEE AREA THE STORE IS VERY DIRTY!!!!! UNSANITARY CONDITIONS WHEN SERVING FOOD IN THIS CONDITION!! I MENTION THIS TO ONE OF THE CASHIER LOOK AT ME IF I WAS SPEAKING FOREIGN LANGUAGE. PLEASE VISIT THIS STORE JUST TO SEE HOW DIRTY IT IS...

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Eric Robinson - 18 d ago

Just left the 7-11 @ Connecticut & Ordway in Washington DC. While walking past a woman asked me to get some ice water in her cup to take her medication, she had bought a Gulp and forgot to take her medication after drinking it. I agreed, walked into the store, the manager was at the counter, and asked could I get some ice and water. Silence. I stood their and waited until finally he said yes, so as I'm getting the ice I'm mumbling to myself, "why was that so hard a decision?" He starts yelling "Hey, Hey, what did you say?" Why does he care about what I say to myself? So I return to the counter and repeat my comment, as it turns out, early this morning I had grabbed just enough change to buy a cold coffee, but unbeknownst to me the price had changed. He was mad because I didn't come back and buy it, so I told him, if I couldn't afford it, that my problem, and for him to hold that against me 5 hours later, is both immature and a matter of customer ethics. He said their are no costumer ethics involved, which seems like a power of arrogance he is granting himself because he is a manager. How stupid is this?! Who cares why he was pushed up to his level of incompetence such that he could use pettiness as a tactic to attempt to shame a costumer.

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Justin - 18 d 10 h ago

Payroll hasn't even hit my bank and it's been weeks , I'm starting to loose my chill really fast

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steve - 20 d ago

the complaint site is for morons

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Anonymous - 22 d ago

1

Who do I contact about hours taken away from me my manager took 5 hours away from me when I worked my hours. And I pull doubles this last week 2 days doubles and she wants to know how I got over 60 hours I haven't had a day off in 2 weeks

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Karen Shubakker - 27 d ago

0

Prefer to work at a Franchise than a corporate at least they have followed the times of releasing the slaves. District Managers suck they should follow the same standard they preach! Idiots my gerbil has more sense.

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RhonSUe - 75 d 6 h ago

0

in a attempt to get to the bottom of how a & Eleven staff or customer was able to use my chip off my credit card after I pumped gas, I was on hold for a very long time. however, the answering machine tells me, "there are 2 people in line ahead of you, est wait is one minute". after 10 minutes of hearing that... I disconnected my call.

I will let the fraud department at my bank deal with 7 Eleven. I will NEVER purchase gas or any other item at 7 Eleven and will tell my family and friends about this experience.

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Anonymous - 27 d 24 m ago

possibly a scanner I'd check into it

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K - 69 d ago

Dear Joseph De Pinto,

I purchased a product at your store in Portland Oregon on Killingsworth and Greeley Store. I thought I was buying a snack cracker. When I opened the package it was a glob it did not even look like the product. I put it aside and later that day I looked at the package. I was almost sick the expiration date was 12/30/2017. The date is today os 8-14-2018. I made 2 calls to your company first one I talk to Central America.

Second call was to your Corporate office. Jt was awhile before I even got a call. I was told I would receive a gift certificate for 7-11. I want my cash.

First of all never received gift card nor do I want to shop your chain ever again.

I do want my cash back for this horrendous expierence.

If I dont get a refund in cash or check.

I will seek further assistance.

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Anonymous - 27 d 25 m ago

More Greed

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Erika - 65 d 1 h ago

The 7 eleven on 20th east and Palmdale in Palmdale California always breech there policies on the sales they advertice..example any size iced coffee for 99 they only put small cups why advertise in the window if you are not going to serve the customers what they need

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Anonymous - 27 d ago

Greed

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brent herling - 66 d 5 h ago

1

I'm writing about safety concerns at the store in Dallas at Forest lane and Marsh lane. The sidewalk by the street is in terrible condition and employees park on this area illegally. I have an elderly family member who has almost fallen several times trying to walk on the side walk to get to the crosswalk. This safety concern demands immediate remediation.

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Anonymous - 27 d ago

good luck!

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It matters - 27 d ago

0

all fired and x-employees should do a group suit on 7-Eleven do to their practices on how they are rude and cheat their employees with scheduling,pay or lack of getting the pay that is owed in a timely manner when terminated. The way your treated when working at a 7- Eleven. Because it starts at the manager of the store to their manager and all the way up the line. and is mostly done at Corporate ran stores. They will write you up and or fire an employee, For being rude,stealing,insubordination, not following proper procedure.shortages and over charging employee deducts. Yet management does all these things and more they proclaim to be educated people and probably have been trained as well as their employees. They definitely don't have any respect for any one below in the business or for that matter customers. They try if you let them to instill fear of the management. "NEWS FLASH" its only no one stands up and should. 7-Eleven wasn't started with this train of thought, it was about customer service not dehumanizing employees and greed. and they proclaim to do so MUCH for communities. If every one stands together you can change these things.remember

great things often happen in large numbers... Stand together for better pay, training, treatment.

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stop rudness - 28 d ago

someone needs to do something about the store located at 1922 Kalakaua Ave. The employees are speaking Filipino among each other when customers are present. At 1:35 pm-1:50 pm , the employees were speaking in Filipino and a customer got upset and started cussing at them for being so rude. He cussed at them for a while which was quite upsetting and disturbing. The employees did not stop speaking Filipino. This is very bad for business for 7-11. I chose NOT to shop at that store ....anymore........

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make america great again - 31 d ago

1

7 eleven on saticoy st & reseda blvd in reseda ca 91335

I wish someone will actually follow-up with this store it is so disgusting looking from outside it smells like urine/feces .

with a huge amount of homeless camping outside this store and using the donations boxes as a toilet.

terrible stay away specially the smell might damage your inside organs.

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make america great again - 31 d ago

1

7 eleven on saticoy st & reseda blvd in reseda ca 91335

I wish someone will actually follow-up with this store it is so disgusting looking from outside it smells like urine/feces .

with a huge amount of homeless camping outside this store and using the donations boxes as a toilet.

terrible stay away specially the smell might damage your inside organs.

General profile image

make america great again - 31 d ago

1

7 eleven on saticoy st & reseda blvd in reseda ca 91335

I wish someone will actually follow-up with this store it is so disgusting looking from outside it smells like urine/feces .

with a huge amount of homeless camping outside this store and using the donations boxes as a toilet.

terrible stay away specially the smell might damage your inside organs.

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