Information, reviews and public commentary for US companies

 

7-Eleven, Inc.

Rating
0.952261
Web
http://www.7-eleven.com
Address
1722 Routh St., Ste. 1000, 1 Arts Plz
Dallas, TX
75201
Contact
Joseph DePinto
Role
President CEO and Director
Phone
(972) 828-7011
Fax
(972) 828-7848
Twitter IDs
@7eleven
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Anonymous - 1 d 12 h ago

I worked hard and

Was disrespted

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Anonymous - 1 d 12 h ago

I just want to know what you are doing to change.Thank you

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Luigi F Santos - 2 d 5 h ago

One of the cashier in 7 eleven in market st in San diego is so RUDE..I think he is the father thats why he is acting like that..He dnt know what is the meaning od customer service

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Anonymous - 3 d ago

My name is Maria Madrigal, I go to the 7 eleven at 7400 garvey ave.in Rosemead California and they have homeless people living on their property,they also have a bank of America atm drive through I feel unsafe every time I go there

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Priscilla - 6 d 12 h ago

0

My name is Priscilla and i Went to the 7 eleven located on 890 Washington store 34657. They had cork screws behind a sign that says 1.85 . When I got to the register the young lady stated it was 3.99. I took her back to the rack and showed her the 1.85 tag. She pulled the tag off but left the cork screws there. Back at the register I explained since they had the wrong price they should honor that price. It was more then one cork screw on this bar so that's where they place them and didn't remove the previous label. So as a customer I should have gotten the cork screw for the listed price. The manager had a very nasty attitude when declining to honor their mistake. Very unhappy with their customers service and not resolving the situation as s manager should.

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Anonymous - 6 d 18 h ago

4

I just wanted to share a very good experience I had at the 7 Eleven located 1205 Hardy cash dr. Hampton, VA. The staff was very friendly when I entered and helpful during my visit. I was very happy with the gentleman working at the coffee bar. He especially was very courteous. Tall black man named Keith or Keante.

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Judy Jones - 7 d 16 h ago

2

Lead cashier charged me twice for a bag of chips and only purchased one; l was rushing to make it to work and just looked at my receipt while sitting at my desk.

The charge was only an additional 1.29; l hope this is not a standard practice for her. If l feel the need to revisit this location, l will take the time to observe staff more carefully. Receipt information:

7-Eleven Store 35662

Term (hidden) 08

Term Seq 974844

Ref 9700 17 016 5

Approval time 074737

Date 04.13.2018

Judy J

(hidden)

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Colton - 8 d 19 h ago

0

I aint got paid in damn near a month. Todays payday but no check no direct deposit no money payed to me at all.

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Milo Lawrence - 9 d 7 h ago

My name is Milo Lawrence I was on salary pay for the seven eleven on Abrams and Collins here in Arlington TX 76010 I was sick for two days when I got my check it was $70.00 which is normally $400.00 he never paid me for those two days and for the record he hired me with no ID no food handler license or a TBA license then earlier today on April 11 2018 he pointed a gun at me for no reason I don't know if it was loaded this happened when I was leaving the store and about to get on the road he was in the passenger side of a white Toyota Camry pulled up in front of me I am sending my complaint in this way for everyone to see how he treats the people who used to work for him his name is gurdeep

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Charles winston - 19 d ago

1

Your 7-Eleven on 11885 Biscayne Blvd, north miami FL ALWAYS has a black male, standing in door, begging customers for money.. Why do u allow that???? Now, instead of getting gas or stopping,, I just go to the next block to walgreens and ExxonMobil. 10p to 5a for sure he leaves his bike on the ground in the parking space, staring at cars as they pull in... watching... I have wife and kids and get myself a job... I don't need to pull in EACH Day with this guy harrasing me for my money !!! We should file lawsuit against 7-Eleven..

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7-11 worker - 22 d 17 h ago

0

I am an ex 7-Eleven employee. I apologize to all the people that had bad experiences at a 7-Eleven. I went out of my way along with my colleagues to help the customers and be pleasant in every way possible. Positive customer service is very important to me. However it may help for customers to know some things. Behind the workers is a manager or a franchise owner. It was very hard for me and my coworkers to continue to put on a happy face with a management that was behind us. Please take into consideration what the employee may be going through. I had a boss who is a franchise owner I quit work very recently. There was constant notes left for the employees downgrading them and making accusations that certain work was not done that we did do. I had to resort to taking pictures of the bathrooms after I clean them because I was constantly told that they weren't clean. I took pictures of everything that I did in the store to prove to my boss that the work was done. Constant criticism in front of customers and co-workers was normal. The way that the manager / owner treated employees borderline emotional abuse. The last straw for me was when my boss told me I was not allowed to get a ride with a co-worker into work. She became I am in x 7 eleven employee. I apologize to all the people that had bad experiences at a 7-eleven. I went out of my way along with my colleagues to help the customers and be Pleasant and every way possible. Positive customer service is very important to me. However it may help for customers to know It was very hard for me and my co-workers to continue to put on a happy face with a management that was behind us. Please take into consideration what the employee maybe going through. I had a boss who was the franchise owner I quit work very recently. They're was constant notes left for the employees down grading them and making accusations that certain work was not done that we did do. I had to Resort to taking pictures of the bathroom after I clean them because I was constantly told that they weren't cleaned. I took pictures of everything that I did in the store to prove to my boss that the work was done. Constant criticism in front of customers and co-workers was normal. The way that the manager owner treated employees bordered lined emotional abuse. Last straw for me was when my boss told me I was not allowed to get a ride with a co-worker into work. She became interference in my personal life when I wasn't on the clock. And employee offered to take me to work when she and I had the same shift. Otherwise I walked in mile to work in bad weather. I confronted my boss and she stood firm that it was her business how I got to work. She felt justified. That was the last straw for me I knew I had to quit. Normally under different circumstances I would have given two weeks notice as I was taught by my parents to do. In this case I told her she needed to get somebody in there within 15 minutes to help my coworker because I was leaving and would not be back. I hope there are not other bosses out there like this. Everybody at my work is miserable but they need a paycheck. It's very sad that we have to sacrifice self dignity for an abusive boss to have the power over us. Customers even saw the way she treated us and would shake their head. Please keep in mind when you go to any convenience store that for every worker there may be a boss like this behind them. Try to have some sympathy and understanding. We all value our customers and that was pretty much what kept us working at 7-Eleven we realize that you all are correct and should be treated with respect. Just a thought for the next time you go to a convenience store

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Branden - 26 d 42 s ago

0

I recently went to a 7-11 on West Cheyenne and rainbow in Las Vegas, nv and the staff there was so rude and horrible I will never return. I purchased a 7-11 branded 100ounce cup that I fill normally twice a day and this particular store decided they wanted to charge me more than I normally do at any store. When I refused to pay the over charge amount the individual got angry and I told him I would dump out the soda if that was the amount he was insisting I pay. He followed me all the way back to the soda machine calling me names and telling me to get out of his store. I complied telling him to have a nice day after dumping out the soda and he preceded to follow closely behind me still calling me names and stood at the door after I exited like he wanted to come out and say more. I can't believe an employee would be allowed to act in this manner towards any customer. Now I will go out of my way to spend my money at ANY other store but a 7-11.

Thank you for your time

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Glenn - 26 d 11 h ago

0

Yes I don't know if this is the right place to come to but 7-Eleven recently took over a store and New West and I find it extremely rude that you come to our neighborhood and the way you respect it is by having your garbage cans full spilling all over the place so it looks like a garbage dump

I can't speak for all of them but the 7-Eleven on the corner of 6th Street and 8th Avenue in New West British Columbia is an actual dump the people there don't seem to care about coming out to clean anything there is one woman that works there that tries but nobody else does anything I think it is extremely rude that you move into our neighborhood and treat it with this type of disrespect

I guess in closing I don't want to be too polite here please learn to respect our neighborhood

Glenn

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Anonymous - 30 d 23 h ago

0

Very disappointing to go into your location in Las Vegas on Blue Diamond, near Dean Martin Road. All the seats were occupied by the panhandlers that shake people down for money one street over from your store. I must be honest when I say, they were unclean & had their back packs all over the floor so that no one could walk into the area. They were playing one coin at a time. They were a rough looking group of about 6 or 7 men with one woman. Some were just occupying the seats. I am a decent player & truly did not feel safe from a health standards, point of view or just as a female. I know people will criticize my post. However, I too have rights & feel that your store does not represent a clean & safe environment. I will no longer be shopping or playing in your 7-11 stores again. Thank you for your time.

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Daddy's pissed off - 30 d 12 h ago

0

To buy my wife some personal hygiene product and used her card pay for the products as per her request then I turned around and gave the guy $20 bill and ask him to put $10 on pump 2 which he proceeded to give me $10 change back in cash and also charge my wife card again when I called in to talk to the manager about it he was sort rude and very mouthy called me a liar send that's what's wrong with Americans is they never know when to shut up and to continue to talk over me wouldn't let me finish my sentences and then hung up on me needless to say I won't be going back to 711 I will be going to Shell instead and on a scale of 1 to 10 to get a zero for satisfaction

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Anonymous - 33 d 15 h ago

0

This is such bullshit you guys don't even have a customer service line open that does anything your workers are rude as fuck they want except coupons even though I can prove that they excepted on the day fucking before I call and report I see how they tell me to fuck off and shit all the time you guys luckily nothing I really hope 7-Eleven fucking closest down

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Anonymous - 34 d 16 h ago

Morning clerk that works overnight very rude nasty 7-Eleven in Englewood Colorado 3800 South Broadway he is from India his name is Akash

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Anonymous - 35 d 16 h ago

I was at your north Weymouth store I went in to seek help with a problem I was having and there was women clerk and a guy standing beside her now I ask if could get water for car the guy preceded to call me a guy I told him I was not then he started to tell me how not to do some I have all foliage of what I was doing I said further more I not a guy and I know what I am doing he screamed at me to get out I left someone went in to help me he proceeded to tell that person not helping them to help me he is very unprofessional needs to leaner to work with public I will never shop none of your stores again

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Frustrated Good Employee - 37 d 12 h ago

0

When does HR help a franchised employee with a gross misconduct of due diligence from employer to provide a safe work environment?

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JAMES - 37 d 17 h ago

HI. On 3160 Morganford.st.SAINT LOUIS.MO 63116.Your employeer NAYIM,who working at nigths always dronk. You can smell alcogol.I am a customer at 711.When he is woring at nigths its always mess,give away staff for free,talk to people with out respect. Can you do something.THANKS.

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Anonymous - 38 d 13 h ago

I'm trying to get my W-2 and can't get it to do right for me on the website and phone number I need it why can't you speak to a person on these things

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Paulst 1333@gmail - 41 d 5 h ago

0

I want to know if it's 7 eleven policy to not put paper in there gas pumps so you have to come in and might buy something every 7 eleven in ocean view in Norfolk VA are private owner and never put paper in the pumps why pay at the pump drives me nuts

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Jim - 60 d 14 h ago

0

I purchased a product on Saturday 02.17.2018 from store @ 9351 LBJ Freeway and noticed the product was our of date so went back about an hour later. The employee that I made my purchase from was gone so I explained to the clerk on duty. The clerk immediately snapped back at me they do not have customer service they only sell. I explained as politely as I could given the fact the clerk was rude for no reason. He asked me for a receipt but I also explained I was not given a receipt. The clerk accused me of making up the story. I'm very offended and surprised a retailer would allow employees to hold a position where they are meeting the public. I have a picture of the rude clerks and a picture of the store. This is not the only rude treatment I have experienced in 7-11 stores. I am interested to know if these employees are legal as they seem not to be able to speak English.

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Concerned - 52 d 4 h ago

you seems to be the problem.

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DeeDee - 46 d 12 h ago

small convenience stores are bad for this. and if you ask for a receipt, they simply give you the debit receipt or credit card one. In future, ALWAYS ask for the till receipt, this puts them on notice, plus, now they remember you,

I was impressed, I went in the next day to a store across the street from my building (Bromleys in Calgary). There was a charge on my receipt for an extra item I did not get. He apologized and refunded the small amount. So I go there when I can to give them the business for being decent about it. Everyone makes mistakes here and there. But CYA is the rule. Always ask for a receipt. Its hard to remember, but they cashier won't so you need to.

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