Today, 10/26, i stopped at 7-11, i go there often on my way to a work place, i got a small cup of coffee and i use extra cream, everywhere i go to eat or drink where i live, they always give me all the cream i need. A lady at the store, shabby looking, came up and said the next time you get creamers, i told her i needed 10, my usual, and the coffee there is strong which i dont like, she said i will have to charge you for them. As i talked to others, isnt the cream sugar, etc. free and cannot be charged for. I think it was disgraceful of her and she should be removed from the store. Her management skills need a lot of work, and others were in there at the time and could hear her. It is in Middletown, VA, but when i read all these reviews, i felt hopeless for any resolution.
HI there I was hired at 711 487 south Redwood road salt lake city UT on sat at 7pm and worked sat, sun, mon, then was told the training is unpaid work is this legal. all 3 days I fully stocked the store cleaned it and helped customers and used my blower to blow parking lot put away inventory. and i'm not going to be paid for it?
Why do I always have to wait so long to get service at this 12710 South Tryon, Charlotte, NC 28273 location. Service sucks at this location.
My complaint is for the store located at 12710 South Tryon, Charlotte, NC. 28273. Every time you go into this store they don't have something from the brand of cigarettes or the slurpee machine is not working etc. etc.. All the other 7-elevens in the area you never encounter this problem. Today I asked for 100s in a box I was told they were out just soft packs are available. While, in the meantime someone (no name tag as usual) was counting or opening boxes of cigarettes on the floor they were unwilling to give me what I wanted because they needed to count them. I've always been under the impression that each shift was responsible for putting all brands of cigarettes out soft and/or box for when the customers comes in at anytime. Many customers have inquired with the employees at this location why items are not available and their reply are always the same the Manager (Sunshine) forgets to order items. Either this manager needs re-training or be removed from this location. But, what is really annoying is to see one employee in particular (very heavy lady with gold teeth) (no name tag ) doing nothing but leaning on the counter either eating, talking or laughing loudly. She is so unprofessional and rude. No one in the store is wearing name tags anymore like the other locations. I've wasted my whole break time waiting on line at this location some of these employees move like snails. Please take care of these issues at this location your business is declining...
My complaint is for a store located at 10520 Colonial Blvd. Fort Myers, Fl. 33913. I entered the store around 5:35pm in 10-24-16. I was greeted by a nice gentleman (customer) and thanked him for holding the door for me. It was such ashame that I didn't get the same greeting from the cashier. I don't remember her name (young lady black american with flashy neon nails). No greeting, no smile, and no eye contact. She didn't ask "how can I help you" not even a "hi". Such a disgrace for a huge corporation, in my opinion. I totally understand that everyone has issues at some point in their life. That's not an excuse to treat a loyal customer. I have worked in customer services for more than 11 years, at the front desk with "guests", for a multi billionaire company. My visit was to fill up my tank. Mind you my tank isn't an itty bitty tank. It takes a little over $70 to fill up now a days with these ridiculous gas prices. So guess what? Yes I didn't give one red cent to that store today. I know that may not matter because it's "only" $70. My point is if someone like myself that usually fills up my tank at this huge corporation, I deserve that much respect! I wasn't asking her to roll out the red carpet, just some kind of sincere greeting. So many people would appreciate her position. Position in as having a job. It baffles me that that someone in a "customer service" position has no kind of training. If she doesn't like talking she should have applied for a position with no kind of people interaction, like in a cubicle cutting paper. I was totally being sarcastic on that part. I just hope I got my point across and that maybe she can take a few or maybe a whole course on customer service. Customer service jobs aren't for everyone, you have to have a personality for it and she by far has that.
I have been living in Texas for 2 years now. I thought the stores in Missouri were bad, until I moved here. The stores that I've visited here are filthy. Management doesn't seem to know what's going on. I managed and was a Regional Training Manager for c-stores for 8 years. I know it's not as easy as it looks. I know it can be difficult and hectic. One simple thing. I have asked every clerk/manager in store 34252 to ask or leave a note for the person that orders cigarettes to order more of Marlboro Special Blend Light 100's. VERY common and popular cigarette. For months the store is out or almost out, sometimes even on truck nights. I have been unable to buy cartons or sometimes even packs. I can't understand why they never order more or they are almost always out. This is business that can be easily fixed. Do you know how much money and repeat business you can lose by NEVER having product? It really affects customer loyalty and profits. I know this from experience.
Store Lynn wood and Sahara Las Vegas.. this 7-11 is the absolute bottom. Owner should check out via Online using in-store cameras. At night the employee has 5+ friends hanging out radio cranked so everybody yelling above and all at same time this action brings all the homeless in its 1 out of 3 please leave backpack at front filthy dirty place don't believe me go see this store most unprofessional managed business if I owned fire everyone manager included monitor store 7-11 corporate should shop this store total embarrassing
My complaint is about cleanliness i went in to the back office by accident thinking that was the door to the rest-room and in an instance i saw a dark flash at my feet it was a mouse i back out fast because then i could see that it was not the way to the rest-room as i was leaving the store i could see cockroaches in the window (moving around) I guess that it is to be expected since it was owned by those east indians. bugs of any kind don't bother those people. dirty nasty people don't eat at any of those places this store for instance is located in california lincoln Ca to be exact.
Saw a drug deal go down last night involving the 7-11 employee on duty, who was selling. How do I find out contact info for the store owner? I don't know who the franchise owner is. Store is in Texas.
Go fuck yourself....snitch....obviously you do drugs and dont have kids. Piece of shit. Maybe 7/11 should screen their employees a little better. This company is just gross and low standards all around
I totally agree.....
-----711 complaint 10.13.16----- 5033 Lee Highway, Arlington, VA 22207 The Rude Owner - older man, salt & pepper hair, medium complexion, slim, white shirt, large nose. First & foremost, I purposely asked the Owner if his Belly app was working. He said it hadn't worked in 2 or 3 weeks. I then asked about the 712 app. He said it was working. When I got up to the register & showed him the 711 app, he refused to give me the free slurpee. He attempted to charge me $2.49. The pop tarts are 99 cents, of course I balked at his demand for $2.49. The Owner proceeded to yell at me in a store full of people. He told me I didn't have any money and he told me not to come back because all I wanted was free merchandise. I pointed out to him that I did have money, but I was trying to take advantage of his 711 app. And I told him, he just didn't want to honour his own 711 app. The owner has no customer service skills and an anger problem. He had all of his customers shocked at his behaviour. Please see the attached pictures of the owner. He attempted to snatch my camera out of my hand. Miss DreadLox Falls Church, VA. 22041 P.S. On the same day, at 9:50pm, I went to the 711 at 1131 S. George Mason Dr, Arlington VA 22204, and received a free slurpee using my 711 app with no problems. +=
bought 3 pay pal cards from the store for 500 a piece i have one that don't work and since i cant't locate the receipt pay pal will not give me a refund and advised me to call cooperate and get a copy . for a month now i have been trying the first name did not get but talked to Jennifer. Miguel, Joseph,Silvia and the last one Susie i asked to speak with a manager and she yelled FOR WHAT! (3:11 pm cali time Oct 11, 2016). everyone of them said that they would deliver this action to the person that needed to handle it and not one nor anyone has contacted me back. i think it is tacky and unprofessional to keep telling someone for a month that they would put this in the right hand and get no response . the first was 72 hours the second was 48 hours and the third said 24 hours it has been almost a month just for a copy of a receipt and i gave them month , day and approx time. so if you run into a tacky store it is because all of them are tacky especially human relations that says they are there to help so Mr.DePinto you need to work on your customer relations department because they are not doing their job. by the way the supervisor that came to the phone was Camilla.
I would like to tell you .... that the Manager in the 7-11 store in Norwood .. NJ is extremely disrespectful and Rude.. Today he cursed out 2. Customers because they started to take the coffee while it was dripping!!!. The Manager in the Norwood NJ. Cursed them ....
You Should Know who is Representing Your Company!
hi im a faithful customer at the store on gallitin and rosemead in pico rivera and resently my back window to my mitsubishi outlander was busted out by the night cashier ,it all started over a couple extra napkins that i took the employ started yelling and making a comotion anyway after exchanging words with this guy we decided to leave ,leaving the hot dog and soda on the counter as we got into the car ,the clerk came out and thru the big gulp at out windshield before i got out of the car to chase him he ran back in so as we started to leave right before we got on the main street i noticed the clerk running full speed towards our car then as i stoppedto see what he wanted he hit the back window with the phone he had in his hand is there anything we can do as our car sits there with a broken window
Would like to transfer to Los Angeles 7 elven as a store manager iam the store manager of #35083 in rush new York thank you
hi i would like to ask you some question about the brand if we want to buy your brand to open in Cambodia are you guy allow or not?
I'm from New York and live part time in Las Vegas....this morning I went to the store at Reno and Tropicana...talk about a bad way to start your day.a girl not from the US was verrrry discourteous to me...ignorant was more the term I should use. I wanted a refill on my coffee and I took a new cup (I didn't know the policy in Vegas) she came over and proceeded to tell me I was a bullshit artist that I wasn't supposed to take a new cup I had to use the dirty cup....HEY I don't mind this but I didn't know that was the policy she then proceeded to tell me that I have been doing this on a regular basis and she said she had warned me.....which if she would have I would have followed the policy.I don't mind being enlightened on rules but PLEASE hire people that can at least speak the English language and have a half a brain..Anybody from 7-11 Customer Svc Dept ever hear the expression "THE CUSTOMER IS ALWAYS RIGHT" it's got me wondering
The 7-11 on Wilson Blvd in Arlington va. The guys that works overnight are some fools. Do y'all suppose to throw away food ? When we have people out here hungry. That doesn't make any sense. Get the young boys back they ran that store better then these guys you'll have here. They have poor customer service skills. I'll rate them a half
Need to look at widefield Colorado 711 managers dating co-workers managers smelling like booze an managers smoking dope behind building I feel as if the managers are capable of that what am I serving my children when I get a slurpi or a hot dog booze an dope infected products
At my favorite 7-11 where the cashier is courteous and considerate, I bought a hotdog, he took the trouble to warm it up. BUT I was not informed that IT CONTAINS PORK. And that is your fault, Corporate 7-11. It is your responsibility to warn the public that you are serving hazardous substances. All the other products have labels......
Hotdogs are made from pork, everyone knows that. They come from pigs, its not 711's fault that you dont know which foods have pork in them.
Hi my name is Renee I live in in Las Vegas for 23 years now I drive for Uber and Lyft before I'm driving also for another transportation so I'm very often for the last 10 years stop frequently on your stores I would like to tell you something one place located on Vegas Boulevard and Warm Springs that place that the people are the best to represent to you always clean good service big smile I'm full completely set up fresh I'm good tasting
ATTN: Joseph DePinto; I enjoy going to 7-11 in the morning and get my cup of COFFEE. At two(2) different incidents at two different 7-11's I was charged triple the cost of coffeeshops during your $1.00 for a cup of coffee w/a 7-11 cup or, one from your home. I was using a 7-11 cup and first they said I couldn't use the insulated big gulp cup from 7-11, because it's for soda. I happen to have a red and white big gulp with a cold thermostat on one side, and a HOT THERMOSTAT ON THE OTHER SIDE. THRY SAID THAT'S WHY THEY CHARGE ME MORE. YOUR AD NEVER STEPULATED THAT THERE WAS CONDITIONS, OR STEPULATION TO THE SUZE, OR KIND OF CUP. I reported this back then both.incidents and I was offered one free year of COFFEE. The only thing Is I never received my coupon, voucher stating that I was entitled to two, one years of FREE COFFEE. There is another store on Bess Ave. Baldwin park, CA. 91706, store #14 is not charging the $1.29 for the big gulp insulated cup. This store is charging me $2.75!! I'd say there's a discrepancy on my half of the cost. This store is only two blocks away from my home. I feel I shouldn't have to go through another store a mile away. Besides these couple of incidents quite a bit apart, I have great service from all of your staff.!