Information, reviews and public commentary for US companies

 

7-Eleven, Inc.

Rating
0.96729
Web
http://www.7-eleven.com
Address
1722 Routh St., Ste. 1000, 1 Arts Plz
Dallas, TX
75201
Contact
Joseph DePinto
Role
President CEO and Director
Phone
(972) 828-7011
Fax
(972) 828-7848
Twitter IDs
@7eleven
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Susan - 3 d 16 h ago

3

This morning I went to my local 7-Eleven at 37335 Harper, Clinton Twp., Michigan, for a cup of coffee. The cashier was familiar, and although she didn't lift her head when I went to the coffee station where she was puttering around I gave her a friendly Good Morning in a voice she had to have heard. She not only did not respond - she walked around to my side of the station, where I had just poured myself a cup of coffee and was about to reach for a creamer and a lid, and spread herself out in front of it as though I were not there - but did finally move over when I just looked at her. Finally she followed me slowly and reluctantly to take my money. I thanked her - and she looked at me sullenly and said, "Yup." I have an easy way to deal with rude people. I don't return. Thinking back, I wish I had said something - but there was no point getting more upset than I already was. I will drive a couple of miles out of my way rather than have to deal with her again. I just hope someone can speak to her and let her know that you shouldn't treat people that way.

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Chicana - 21 d 5 h ago

3

It sad that the people who really care about their job and love the customer's would not get the proper raise. I bust my but for 711 and I've been with them for almost 7 years in 7 years I've gotten a $1.93 raise. I'm not even making 10.00 dollars an hour. I go to work and give my all. I catch 3 to 5 shoplifters on an average month. I love my customers. I'm honest and look forward to going to work everyday. I plus sell like crazy. Wow 7 years . But I guess in the end it's about how much this fool can bring in for them. And as far as review it would be a 5 but pay wise a 0

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Sandra - 9 d 14 h ago

You can always quit and go work somewhere else.

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Susan - 3 d 16 h ago

3

I totally get it. Worked for 7-11 15 years ago, making $7.00 an hour. My husband was on veteran's disability, so we somehow managed to make ends meet - but I never could have managed on my own - or like some of my co-workers, trying to work two jobs and raise a child. The idea that people cannot make a living wage in the richest country in the world makes me sick. I quit after a year - and a 25 cent raise. We worked so hard, and had to deal with customers like "Sandra" who were mean spirited and ignorant. But there were others who were like family, and, like you, I would have been fine if the pay had been close to decent. I am going to make a complaint in a minute about my local 7-11, where the cashier was so rude to me I will never go back. But I wanted to give you some support before I did - and to let you know that you do make a difference to your customers, if not to the company. I tried to make mine feel welcome, and I'm sure you do too. That doesn't make up for having to work so hard for so little - but it matters. I hope some day our country realizes the value of working men and women like us, and raises the minimum wage to a living wage - at least $12.00 an hour, preferably $15.00. But in the meantime I hope you can find a place to work where you are appreciated. If not, hang in there. I wish someone in corporate would notice your post and raise that pay scale just a little to reward the good workers who serve them every day.

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Anonymous - 5 d 13 h ago

This morning at 3:30 a.m. I was at a 7-Eleven at the corner of San Marcos Boulevard and Rancho Santa Fe Road San Marcos California I've been going in there for 10 years this morning there is some very rude nasty 4 letter word music on there that was blaring I told the lady it offended me and she didn't care she told me I couldn't tell her what to do and then she kept on and on and when I made my purchase she grabbed the purchase from me and said you can't have this either I said but I already paid for it I had to grab it back from her and she said for me to never come back again

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Customer - 6 d 11 h ago

0

I was at the 7-Eleven store on Welton downtown Denver. The clerk was so rude. I repeated a question once, and she went off on me. Threw my stuff into the the bag and continued to berate me. Other customers were as surprised I was. Not sure I'll go in there again if she is working.

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RON - 7 d 8 h ago

0

when I was at the 711 on 287 south ft.collens I mentioned that the employee that had been living in his car on company property should be a violation of 711 inshurance,if it wasn't the fact hes using a space heater in his van 10 ft from 20 pupps and all the live gas fumes the heater can adsorb;i was asked to leav the store by the new male employee ;becose it was his van that was inviolation of fire coads ;and he didn't want to have to stop endangering people;

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Tamara - 10 d ago

0

I was a half hour early to pick up my daughter from a field trip at 11:30 at night so, I stopped in at the 7-Eleven right down the street. I told the clerk that I was going to look at prepaid Visa cards and prepaid phone cards,just so he didn't wonder what I was doing. I had a half hour to kill so I was just gonna take my time. About 20 minutes later...what I gathered from his broken, horrible English was this..... I was told that I needed to hurry up, asked what was I doing. Told we don't have what you want and then when leaving I was asked if I was going to buy anything? All this from a man who couldn't understand a word of what I was saying back to him. He was completely rude and ignorant.

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Sandra - 9 d 14 h ago

This is what happens when companies hire people who can't communicate with the American public. They probably pay them cheap wages and make them feel grateful they even have a job. If we stopped frequenting these businesses, I bet things would change. It's like companies that outsource customer service to foreign countries and you can't understand half of the conversation, like Verizon or Sprint. Consumers need to take a stand and stop paying for goods and services.

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Frank - 15 d 14 h ago

0

I went to the 7-11 at the location in lockport NY of 95 transit rd. I had to make a payment with a pay near me because it was sunday. I gave the slip to the clerk and of course she didn't know what to do with it so she called another person over. The other person looked at the slip and i could tell by her body language she didn't know what she was doing. I asked her if she knew what she was doing before I gave her my money and she told me to calm down. Well obviously she didn't know what she was doing either because I expected to have to pay an extra $5 to use the pay near me service but they didn't charge me, she said something about it was only for smart phone customers. so i said are you sure because I need that amount applied to my account now! she said yes. I go home to check my account to see if all the money was applied and it was $5 short because the transaction did cost $5 like I suspected and they didn't charge me that amount. So I had to go to another 7-11 and pay $5 to deposit another $5. So i call 7-11 customer service and they send me to the money order business. I want my money from 7-11 not the money order business. It doesn't matter which 7-11 you go to up here in Buffalo area they hire incompetent workers.

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Anonymous Ex-Customer - 20 d 8 m ago

0

Congratulations 7 eleven got rid of a good employee due to allegations from an incompetent employee that don't know squat! ! You lost my business

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Reynaldo - 20 d 13 h ago

2

Frauds in your Parking Lot

Hi Sirs I m sorry for my bad English , I spoke to the office Headquartes in Monterrey, Nuevo leon, Mexico

Denouncing frauds that they do daily in the parking lot of Seven eleven With gambling, But they do not do anything,

store address: Calzada del Hueso esquina con Cacahuatales, Mexico City (SEVEN ELEVEN COAPA)

I hope you can help

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Anonymous - 20 d 14 h ago

3

So I work for a 7-11 store in Edmonton,AB Canada and they forget or so they say that they had issues on giving the Alberta/Canada employees their stat holiday pay for Family Day ..3 days later and still waiting to receive it.....by Labour Board rules they have 72 hrs to pay their employees ...getting tired of dealing with their screw ups...people have bills and mouths to feed do they care NO!!!...money not in my account by the day end today HERE COMES ACTION BY LABOUR BOARD.feel sorry for everyone else that is waiting.

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Apu - 25 d 13 h ago

0

Hello:

What is the policy on 7/11 brand water bottle deposits if they charge in that state then consumer should be give refunds on the returns of bottles.

Apparently two 7/11 near my home were nasty and refused bottle refunds. State law guidelines if you sell and charge deposits then consumer is entitle for refunds. Well in this case I have one store # 11168 the other store wouldn't give me the store number if this is not resolved then I will take an action bring this issue on TV media and then it may be resolved.

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Paul Gross - 26 d 10 h ago

5

to whom it may concern,

I would like to take this moment to tell you about one of your store managers,his name is Peter Baral.His store is well maintained,clean and he is very attentive to his customers.His store # is 34644 on 3500 Boston street Baltimore,Md 21224.Mr.Baral should be the poster child for all 7-Eleven store managers.Keep up the good work Peter and I only hope good things will happen for you.

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Sam Rahmon - 26 d 10 h ago

0

I went to the 7-11 on 70 and University Ave to buy a pack of Zantac which is 3.99 and they charged me 4.99. I then decided to go to another 7-11 located on San Carlos Dr, Navajo. The Zantac they sell there is the same price?? I want to know why they charged me 4.99 instead of 3.99! The store number is 13650

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Mr Lee - 31 d 9 h ago

0

Still they continue to hang up the phone, every time I ask for a supervisor. No one has gotten back to me to properly resolve issues.

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Mr Lee - 31 d 14 h ago

Wanda Writes,

Also, stopped going there a long time ago.

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mrlee - 31 d 14 h ago

0

Carol Writes,

I don't go there.

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mr Lee - 31 d 14 h ago

0

Rachel Writes

I don't go to it, I haven't in nearly a year and a half. I just assumed it was an issue with just us. My son has a smaller right arm and autism, I don't know the man's name who works there but he always had an ignorant and hurtful comment. We don't go there.

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Mr Lee - 31 d 14 h ago

0

Marry Writes,

I quit going there. They were mean to my 4 year grandson who accidentally spilled some slurpy.

Congratulations!! Even mean to kids!!

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Mr Lee - 32 d 5 h ago

0

Got off the Phone with Tim Hual, and he is just as red as Dan, doesn't see an issue at all. Ask me a question and if I don't answer the way he expects me too he just hangs up the phone. Asked me what would I like to see happen, and when I say Im surprised that he had to ask that question he gets offended.

He was argumentative, and sarcastic. When I told him what his manager said he wasn't even bothered.

come to find out he's not even in the CS section he manages there finances, so why would you be calling me then?

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Anonymous - 52 d 3 h ago

0

I was in store 2220. Located on pleasure House Road in Virginia Beach Virginia. I experienced a problem and called the customer support center. I was promised a call from the field consultant within 24 to 48 hours. I did not receive one. I called back for days later asked for to be escalated, I never heard back on that call either. I just called for the third time and asked to speak to the market manager. My case number is (hidden)5829. This is going in circles and when I asked who would be calling me the representative stated that she did not know. They are too many choices now A days. I feel sorry for the franchisee that paid many thousands of dollars for this franchisee that receives no support from his field consultant or his market manager at this point. The system is broken.

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Mr Lee - 32 d 7 h ago

0

They do this to everyone and then blame you!! There corporate office like many of there stores are left to horrible employees who are trained to give you the run around!!!!! Leaving you to stop calling because they obviously don't give a shit, and apparently don't care about loosing clients.

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Mr lee - 32 d 7 h ago

0

Apparently a superior was suppose to call me this morning, you would think that the DM who said that he would call would have followed up to make sure I got a call but nothing. Ive had to call him from a different number because he ignores my calls, and is now telling me that he didn't get any missed calls. Which is bullshit!

Again horrible service!! So was promised that I would get a call in 5 minutes and lets see if that happens.

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