Poor Customer Service at all levels.
I was promised a call back after 3 business days no one has my notes in the system
Very unreliable. No one has the phone number for Corporate Offices that should tell you how
incompetent the people who work for AARP
To Large To Care About Their Customers
My husband has been deceased since 2006. About 6 months ago I started receiving AARP renewal forms, and the like, with my husband as the addressee. It is being sent to my current address, an address my husband never, ever lived at. Today was the last straw when the notice from AARP Hartford Auto Insurance came with a mock-up auto insurance card. It has my husband's name as the policy holder and under his name says "Pre-approved Driver". Hartford refused to take any responsibility for "this mistake" and transferred my call to AARP. With a weak apology from the AARP Public Relations representative, I was told that the matter would be taken care of, whatever that means. It shouldn"t have happened in the first place!
To Ellen Hunt Compliance Officer of AARP My name Valeriy Fishman I live in Brooklyn NY My ID card 94987545I have rite make routine eye exam 1 every year and received frame for eyeglasses 1 time for 2 years I called the customer service for beginning of July and (some gentlman) representative recommended me visited some Optical stores and showed my ID card ask then who accepts my Insurance. I explained to him that I am 78 years old I can not do this because in Brooklyn too many Optical stores I asked him send to me list of nearest Optical he promised to do it.It was fraud from your staff.07-25-2018 my wife Valemina Fishman called the customer service. your staff can not explain where we can find list of participated Optical for our plan HMO O3 During the conversion supervisor joined. She recommended make registration on Vision Benefit web or call (hidden) Our registration was not accepted because our SS and ID card numbers not included in their data base. The Advises which I received from your staff are more like mockery than help,or maybe vision service in Plan material 2018 is fake.The amazing care of your staff for the eldery
Please whatever you do DO NOT USE THE AARP TRAVEL SERVICE. It is the largest scam on the senior population. My story is too long to go into but if they are treating me this way and ultimately taking over $1,000 of our money they could certainly be doing it to many, many others scamming $100s of thousands of dollars from us. AARP has partnered with Expedia and it is the worst customer service oriented company leaving me on hold hours upon hours over several days. Be warned that AARP - Expedia Travel is a nightmare.
Agreed! And AARP nor Expedia will claim any responsibility.
I have tried several times to take your safe driving class, even given your supervisor my credit card # and they we're to send me a email with confirmation# they never did called back and I'm tired with dealing with stupid people.
My 86 Year Old Mother Hates You .
She can SEE things clearly
WHOM DO YOU HATE! HOPE IT'S THE AARP CORRUPTED CORPORATION. TAKE OBAMA WITH THAT ALSO! HE'S STILL BACK THERE PAID TO PLAY!
YELP!!!! YOU ARE CORRECT! WE MUST RUN FROM CORPORATIONS AS THEY ARE OWNED, OPERATED BY "GREEDY HOGS"...THEY WALLOW IN THE MUD FOR MONEY AND SELL THEIR SOULS AND OURS TOO, IF THEY CAN.
STAND UP FOR PRINCIPLE...DON'T LET THEM PUSH YOU DOWN. CALL, WRITE, EMAIL THE TV STATIONS, YELP, CONSUMER AFFAIRS, TALK RADIO SHOWS, RIP OFF AND AS MANY FRIENDS AND PEOPLE THAT YOU KNOW. MAKE THEM AWARE. START A PETITION TO CLOSE AARP FOR SENIOR ABUSE. GET SIGNATURES, TAKE IT TO YOUR LOCAL GOVERNMENT AND SEND COPY TO PRESIDENT TRUMP. THE SINFUL, SICK PRESS TRY TO RUIN HIS DESIRE TO MAKE AMERICA GREAT AGAIN, BUT THEY WILL NOT WIN. PROBLEM IS THE PEOPLE OF THE USA HAVE BECOME DRUGGED, MANY ARE ALCOHOLICS, LAZY AND IGNORANT, SO THEY PLAY INTO THE 'DEVIL'S GAMES. STOP VOTING FOR ANY 'FOREIGN' NAME THAT RUNS FOR OFFICE AND DO A BACKGROUND CHECK ON THEM. IF THEY WERE NOT BORN IN THE USA, DON'T VOTE FOR THEM. THEY CAME HERE TO 'RIP' US OFF - AND THAT IS WHAT IS HAPPENING TO AMERICA. THANK GOD FOR PRESIDENT DONALD TRUMP. HE IS LIKE THE WISE WEALTHY KING SOLOMON, MOSES, THE LEADER, AND KING DAVID, WHO KILLED GOLIATH WITH A SINGLE STONE. GOD PUT HIM THERE FOR SURE, SO MAKE SURE YOU EVALUATE CORRECTLY OR THE EVIL SENT TO HIM WILL RETURN BACK TO THE SENDER AND THE SENDER'S FAMILY....FOR SURE!
The greedy hogs are trump and his minions ...a wise king? You have to be kidding...he's the dumbest thing on the planet...talks like a second grader and couldn't understand government policy unless he gets a brain transplant. He is destroying the country and people like you are aiding and abetting. I hope Mr. Mueller puts him jail for life.
I am disturbed by media accounts that AARP will make over 2.8 BILLION dollars over cuts to Obama Care Medicare cuts.
Is this true?
In addition I AM GLAD I HAVEN'T DONATED ANYTHING ADDITIONALLY TO AARP.
AARP 601 E Street, NW Washington, DC 20049 ATTENTION: Ms. Jenkins Dear Ms. Jenkins, If AARP lobbies as incompetently as they set up the fraud scam seminar I was set to attend, no wonder Paul Ryan just cut billions from Medicare SS, and Medicaid. On Friday, I was registered to attend a fraud seminar please see the enclosed photo that shows the details, time, confirmation number, location etc. I registered a guest (Non-member) and myself. We presented ourselves, only to learn the seminar was scheduled at 10:30. Another couple showed up as well, so we were not the only people to be given the incorrect time! I called the number on this same postcard, after waiting through all the prompts, in an example of apathetic/ laughable "customer service", I was was told "our system is down, can you call back?" I explained that I am at a seminar and I was given the wrong time. "Sorry." She said. In this exchange AARP, told me they didn't value my time or my resources that it took to attend this seminar. AARP demonstrated incompetence to a degree that warranted this letter. I will never contribute any additional funds to AARP, and now when people ask me my thoughts of AARP I have this story. I used to tell everyone I know- to join-it is worth it. This story can be their guide. In the umteem wasteful emails I receive from AARP, why wasn't one of them a confirmation email with the correct time? When a member calls in and there has been a problem of this degree does AARP really think, "can you call me back my system is down?" Is an appropriate response I DO NOT. I expect problem solving to happen, if the rep that answered the phone can't help transfer the phone call to a supervisor. Use common sense problem solving skills! At a minimum CALL ME BACK. AARP made the mistake. On the other hand if your are reading this and you think this was handled properly you should look up the word customer service. Sincerely,
I have been a member for eleven years and basically appreciate my health insurance, though expensive. My complaint is the following: AARP sends out repeated membership-renewal notices with no date given of when one's actual membership expires. Therefore, I assume it collects numerous premature membership fees well before they are due. I called AARP about this. The representative was fully aware of the practice and said she would put a hold on my premature notices. WHAT ABOUT THOSE GOING OUT TO ALL OF THE OTHERS NOT QUITE AWARE OF THEIR ACTUAL EXPIRATION DATES??????? This is certainly a practice exploiting seniors!
I am a client for aarp in the northwest indiana area. I was verbally abused and disrespected on 1/ 17/ 18 at the office 6111 Harrison street by Linda Robinson, and April the project director. I am 62 years old. I was sent on an interview and I was told that I sabotaged the interview because I answered yes and no to the questions that were asked. I also told the employer that I could not work in the office environment which is very hot, no ventilation and big fans blowing. I have chronic bronchitis with proof from my Dr. April got in my face ad told me I should not have been in the program from the start because I wasn't looking for employment. I have worked for 6 months. At 1st April told me I would be on intensive job search then she stated we are terminating u from the program. She abuses her authority. I have an anxiety disorder that I can prove. I am temporarily out of work due to April and Linda's harassment , verbal abuse, disrespect .
GET AN ATTORNEY. SENIOR ABUSE IS A VERY SERIOUS OFFENSE.
DON'T LET THIS GO. FIND AN ADVOCATE FOR SENIORS IN YOUR CITY.
IT WILL MOST LIKELY BE A PRO BONO ATTORNEY TO DEFEND YOU.
COPY ALL OF THESE REMARKS QUICKLY. CALL YOUR TV STATIONS, BETTER BUSINESS BUREAU, RIP OFF AND YELP PLUS CONSUMER AFFAIRS. SEND IN A WRITTEN COMPLAINT. SUE AARP FOR ALL THE MONEY THAT YOU WOULD HAVE MADE IF YOU WERE HIRED PLUS THE TIME, MILEAGE AND GASOLINE FEES. STAND UP FOR PRINCIPLE. IF THEY DID IT TO YOU, THEY DO IT TO OTHERS AND THE PEOPLE DON'T KNOW WHAT TO DO.
Subject: AARP Membership special offer Good Morning Mr. Steve Cone, Executive Vice-President, Membership and Integrated Value: I have only been a member of AARP since 2015 but I have a bone to pick and your name looked like the one to contact. I am up for renewal this month and I always know, if I wait until the last minute the special offers start rolling in. Well, I wasn't wrong! Problem is, you're still using paper mail to get this done when most of us rely on email and internet payments. This last offer came in at a 5-year renewal for $49. I was all set to take advantage of that until I realized there is no link to go to in the enclosures. When I went to the online chat on the AARP website, I was told I either had to mail in my payment or call the 800 number. I'm sure you're aware most people would forego the offer in favor of the convenience of online payment...and I am not a big fan of giving out my payment info over the phone to some random operator in a room full of people. So, chances are the response rate for people taking advantage of this special offer would be low, frustration would be high enough for people to renew at full price and all you've wasted is a few sheets of paper and some postage. Slick! Seems to me, Mr. Cone, that AARP could do a better job of giving out "special offers" if they made them convenient for everyone to use. Also seems to me that in 2018, using paper, stamps and the US Mail for anything is antiquated and cumbersome to all but a handful of people anymore. If it weren't for the fact I have my Life Insurance through your organization (also an antiquated process but, for another day), I would be heavily inclined to cancel this membership today, just on the principle of feeling like I've been shammed. If I pay by mail, and it takes 3-5 weeks to process (according to the really tiny print at the bottom of the page), my payment will be late and my account will lapse. If I choose to pay by phone, I have to wait until my lunch break, take up my valuable downtime to call it in, and give out my information over the phone to a total stranger who, for all I know, will write the information down and share it on her lunch break! Neither is a good option...won't you agree? Just give it some thought, Sir. Make the special offers truly special by making them easy to use for everyone, and accessible to those of us that use the internet for everything. I think, if JoAnn C. Jenkins, whose name is signed on the letter I received, were to actually know about this offer she might even agree! It's 2018, Steve! Thanks for listening
NEVER BE A MEMBER NEVER NEVER - 375 ms ago
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AARP IS A SCAM FROM 1958. THEY MAKE PROMISES THEY DO NOT KEEP. EXAMPLE OF THEIR BAD BUSINESS CONDUCT: PAY $16.72 TO $25.00 TO TAKE A "SAFETY DRIVER'S TEST". THEN YOUR INSURANCE COMPANYRAISES THE PRICE OF INSURANCE AND WITH THE "SAFETY DRIVER'S CERTIFICATE" YOUR MONTHLY REBATE ON YOUR INSURANCE IS LESS THAN $10.00 A MONTH. (mine is $5.00 a month). CANCEL THE SAFE DRIVER'S TEST. IT IS NOT ACCURATE ANYWAY. AARP HAS IT OUTDATED AND THERE ARE MANY CONFLICTS. THEIR WEBSITE DOES NOT WORK PROPERLY AND IT TAKES 8 HOURS TO DO AN HOUR (no more than 2 hours) study and Test. ASK FOR YOUR REFUND AND THEY WILL 'KEEP' YOUR MONEY FOR 30 DAYS IN THEIR 'INTEREST' BEARING ACCOUNT. ALL A SCAM....DISCOUNTS ARE ALSO PHONY. THEY PROMISE, PROMOTE, BAIT AND SWITCH. "OH, YOU JUST COULDN'T HEAR WELL, OR YOU FORGOT" ETC.
CLOSE AARP...DON'T PAY ANOTHER CENT TO THEM. TRY TO CALL THE CEO OR JOANNE JENKINS THE FOUNDER. THEY 'HIDE'. ANY PERSON OR THING THAT IS HIDDEN IS BECAUSE THEY CANNOT FACE THE PUBLIC AND THEIR SCAM. WITHDRAW, CALL YOUR LOCAL TV STATIONS, BETTER BUSINESS BUREAU, CONSUMER AFFAIRS , YELP AND RIP OFF. STAND UP FOR PRINCIPLE. STOP THE LIARS, CHEATERS AND 'SENIOR ABUSERS".
Will AARP allow this appalling GOP Tax Bill steal money from our SSI and Medicare again? This happened during the Reagan administration and it has never been paid back and now they are doing this again? I find this totally illegal, this bill is illegal they way it was voted on. Clearly, it was not even a finished product and no one was able to read it before Voting. The side notes on the margins are a dead give away. This document is by far a done deal and I am hoping AARP will get the legal teams fighting the GOP for trying to screw us, seniors. Yes, I am angry, you bet I am. I am disgusted on how the GOP feels they can do anything they damn want regardless of who pays. AARP, I am counting on you to get us out of this mess. I am almost 74 and still working and paying into my SSI and Medicare as well as my employer and the GOP has no right coming after our hard earned money. SSI is all I have to retire. Legally are they allowed to do this? Can we sue the Government? They are rushing this bill because they need Trump to sign it and they will know he may be behind bars soon along with Pence, Ryan and McConnell (I hope) these evil men need to hang.
YOU ARE RIGHT ON AND THE TRUMP CRIME FAMILY HAS TO GO ALONG WITH THE OTHER CRIME FAMILY(THE GOP ).
GOP : Government Overthrowing People
Another sheep followers damning our great president for the corruption of the Obama administration. Why don't you try looking into what the non-contribution Obama made and compare it to what our President Trump has accomplished in less than a year. You sound like an old lonely foggy who always complains but doesn't back it up with fact and now needs to be a part of the sheep-followers who pay to play and colluded and corrupted for profit with lies and fake news just like you are! WHY WHY WHY....IS BECAUSE YOU DON'T HAVE THE COMPREHENSION TO FOLLOW FACT AND NUMBERS BUT ONLY HEAR WHAT OTHERS SAY WHO CAN'T EVEN BALANCE THEIR CHECKBOOK! YOU ARE PATHETIC AND IRRESPONSIBLE! JUST PARROT THE WORDS OF DEMS WHO WANT TO KEEP THEIR POCKETS FILLED AS USUAL! Another sheep followers damning our great president for the corruption of the Obama administration. Why don't you try looking into what the non-contribution Obama made and compare it to what our President Trump has accomplished in less than a year. You sound like an old lonely foggy who always complains but doesn't back it up with fact and now needs to be a part of the sheep-followers who pay to play and colluded and corrupted for profit with lies and fake news just like you are!
why do Americans always trash each other out on the internet? It has become endemic.
Do not like this country anymore.
I second that statement. Seems as though everyone feels that because they can hide behind their computer and do not have to sign their full or correct names to their trashing and bashing antics toward others that it is alright for them to show a total lack of manners and class by engaging in such behavior. America the land of free speech and we all have the privilege to exercise that right, however, it can and should be done without the name calling and nastiness.
OK, I'll take you up on that, no nastiness or name-calling, just TRUTH! I LOVE this country & the Constitution upon which it was founded, insofar as it is interpreted as our inspired founding fathers intended it. They had firsthand experience living under the hand of greedy despots and did all they could to ensure that the inhabitants of this great country would never have to endure the same, hence our Constitution. We've had some great leaders & some not-so-great ones, but those that would trample our Constitution under foot in favor of Socialism had better think twice! As well might any of you out there who allign themselves with the Left! Be careful with whom you invest your money & your support, as they may use part of your money to back Socialist organizations you do not agree with! Do your research! Don't be misled by mainstream media, most of which have been bought off by the Left! And those of you who think Socialism is the key to a utopian society, take a trip to a Socialist country! My cousin, a nurse of 30+ yrs went to Venezuela several times to set up dialysis machines to help keep severely diabetic patients alive. Upon her first trip, she was moved to tears by the living conditions these poor people had to endure. The hospitals were deplorable: small filthy rooms, 12 beds to a room, patients had to bring their own bedding, no windows. The hospital staff was so grateful for the Americans who had come to help. They told my cousin & her colleagues to tell the government officials who were coming to meet with them at the hospital, that the hospital needed a new water filtration system in addition to the new dialysis machine. My cousin looked at the old machine they had been using. She recognized it as the same 1960s model that her dad had used many years prior. When my cousin & her colleagues took the old dialysis machine & filtration system apart, they were horrified to find the lines clogged with mud! Until the lines had become so clogged they could no longer use it, they had been dialyzing people with filthy lines because it was all they had! (Socialism!)
And right here in the states, in California (BIG on the Socialist movement) she ran into a woman who had late stage cancer. Her insurance company gave her the choice of doctor-assisted euthanasia or paying for chemo on her own! In (Socialist) Cuba, hotel guests must bring their own toilet paper! Socialism has never worked! The greedy leaders at the top promise great things to the citizens, then once they get everyone on board re. their grandiose scheme (by using zealous college-aged youth---one tyrant called them his "useful idiots," & by seizing control of all the news media) they then take control of the citizens, taxing them to the extreme leaving them almost nothing to live on & enforcing control via their own gov't government policing agency! (Thugs.) Meanwhile they and their enforcement agency live like kings while the rest of society just struggles to survive! Obama & Hillary were (are) hell-bent on Socialism for our country! When I was in college Bill Ayres & Bernadine Dorne were political Activists who, I believe, went to prison for blowing up gov't buildings. These same people were Obama's mentors & advisors during his presidency! Hillary has been Socialist since her college days. One of the women she admired most was the leader of a movement to sterilize all black women or any woman they felt should not bear children! This woman was also the wife of a Ku Klux Klan leader. The Ku Klux Klan was the Southern Democrat's Army that kept blacks in line! (Get your hands on a copy of the video, Hillary's America, if you want all the facts & the REAL history of the Democrat Party!) Is Socialism what you want? Is this what you want for your children & grand- children? Then be careful where you put your money & your support!
Our great pres. Really. What you smokin?
Better than the last one we had, do some digging and see what kind of person Obama really was.