I am confused as to why your customer service department cannot provide any customer service. I called last night when I placed my order to have the shipped address correct, however, I was told your system was under maintenance. When I called today, although the shipment is still in process, your customer service states they can't fix the issue. They even agreed the shipment will not go to the correct address. The customer service rep refused to transfer me to management. I have reached out to you in private messenger and am now told you can't make outbound calls.
Is there anyone that can be proactive and correct the error?
Worst customer service and well,you guys spoiled that gift I had to send out internationally.Had to speak to 7 customer service agents and still could not resolve it.Cancelled my entire order and never ever recommend this product to anyone.Boycotted A&F!!!
I'm a white male 58 years old most people over 30 will not wear a shirt with huge logos all over it you have great clothing lose the logo and watch yourself double or triple check it out
They should also stop using spamming Instagram "influencers" with thousands of fake and impostor followers to advertise their product
Aybe you need to shop at the appropriate store just saying
This company is bad news
You said it man!
Absolute the WORST company. I will no LONGER spend a penny of my hard working money on this crap of a "company" if they don't feel like helping all they do is hang up. So it must be "policy" that if you don't feel like doing your job that you u can just no give a f*** and hang up and then ignore your calls. Three different "reps" hung up on me just by explaining what happened.. no cussing no threatening just plain and simple had an online issue and nothing. "Policy states we can't have you talk to a "supervisor" all we can do is email your info and they will "email" you with their response.. so I cannot speak to a human? " no mam it's policy" wow.. this is the WORST customer service I have ever experienced.. I was a customer rep for a bank for 5 yrs and never ever could I just hang up to hang up in the middle of a call and never would I tell someone it's policy you can't talk to an actual person to get this resolved or an explaination !! Don't give your hard earned money to a crap shoot of a "company" that this place calls themselves. That why when you google them they have ONE whole star out of 5 .. !!
Absolutely agree with you.
Abercrombie and Fitch had always been my number one favorite store, I love the style and quality of the clothing. I am a very (healthy) skinny girl, never complained about the way my body looks but the only difficult part about being skinny is that I could never find clothing stores that fit my pettiness. I started shopping at Abercrombie kids and transitioned to Abercrombie and fitch after I finally grew out of abercrombie kids end of middle school/ beginning of high school. I absolutely loved and appreciated how Abercrombie and Fitch had 000 sizes, all the dresses, jeans, shorts, skirts that I owned were exclusively from Abercrombie. Everyone knew me as the Abercrombie girl since thats the only store I fit in and was obsessed with (still am). Now though, I see that there are no more 000 sized jeans, shorts or skirts and its so sad to me. It would be the best thing in the world and would mean so much to me if you guys brought back 000 sizes for us petite girls, please. Would like to say a big thank you for having XXS sizes for tops and others! I've been buying loads of tops, jackets, sweats and more. Thank you so much, hope my message is read.
Hi , I am interested in getting in contact with the buyers for women's apparel Janine Clark and Erica Laroche who both attended SWIM in 2017.
Could you please send me there phone contact.
I am interested in manufacturing for A & F. I manufacture women's garments in India and I notice these past few years, an A&F buyer breezes through my booth.
I have my own small family business in St Martin Caribbean. I have an excellent track record in production and aside my own resort line, I custom manufacture for TJX UK, The Club Med.
PLEASE PASS THIS ON TO THE PURCHASING DEPT, THANK YOU. Kathy Samson.
I have been calling the A&F store at the Westfield, Santa Anita mall all day. I have called at least 3 times and let the phone ring 15-20 + times each time - without an answer. I finally had to call the mall office to inquire if the A&F store has closed. Of course, had to leave a message.
I had an online order shipped to that store over one week ago and have still not been notified of its arrival. Just curious if maybe it had come in. I guess I will need to keep wondering.
Mr. Jeffries why does your company use annoying spamming Instagram :influencers"? They DO NOT INFLUENCE US AT ALL! All they manage do is to annoy us and make us angry! Angry because they spam our children too. They spam all of us just to get a follow... They purchase fake accounts to look popular... Using these sleazy overzealous, at any cost, unknowns is not a good way to advertise your company's products. Most of their so called "followers" are fake, impostor accounts, underage children accounts...pornography accounts etc. I guess your company is targeting these people to Number of followers means nothing, but i am sure you know this already...
First of all I want to say, my first shopping trip to Abercrombie will definitely be my last. Me and my almost 12 year old granddaughter was having a very fun shopping day till we stopped there. To make a long story short, we walked out of there with no merchandise and over $100 dollars of gift cards basically stolen due to the register. Still going back and forth with customer service to get our money back.
A&F i would not recommend anyone work for this company. My granddaughter works there and she had to wait around after her shift is over to have purse and any other bags searched before she can leave. I feel like if you cant trust your employees why hite them everyones not a thief
Wow i never had that happen what store or building did she work at ? Yes that would upset me too ! Sorry she had too experience that where i worked you could get a clear bag to carry your stuff in. Susan
I received a grey hoodie as a Christmas gift, loved the quality,color,style. What I HATED was the fact that when I went to launder it, I couldn't !!! Why? Because the care labels were not in English! Three labels and not one in English This is not the first time this has happened.If the USA is good enough to sell your products, you should be considerate enough to put a care label in it that I could read. Your products are of good quality, but expensive and still we have purchased a lot over the years. I was extremely irritated , frustrated, and ANGRY!! It is not the first time this has happened, but it will be the last! we will not be purchasing any of your products again. From now on made in the USA!!! There are a lot of people that feel the same as do and I am sick of it.
It is listed in English. It's on the second tag at the very top. For fleece it's "machine wash cold with like colors and tumble dry low."
Abercrombie is an international company and therefore has the instructions listed in multiple languages. They are also an inclusive company and believe what language you speak does not determine the quality of a person. It's sad that you believe the opposite.
IM A FORMER EMPLOYEE AND I DID GET MY W2 BUT THERE IS AN ISSUES WITH MY W2'S IVE TRIED TO CONTACT KEVIN IN PAYROLL AND HE IS NO HELP WHAT SO EVER. WHAT THEY HAVE DONE TO MY W2'S ARE IN FACT ILLEGAL AND IM STILL UNABLE TO FILE MY TAXES.
i worked at location 10695 in miami, fl dadeland mall and have not received my income tax form or any help regarding this situation... i worked there for over a year and am entitled my compensation. please get back to me asap i need to file my taxes before april as im sure youre aware. ive called my store, emailed suuport, called the 1 number even after its changes and no ones assisted. please help. thank you.
Going through the same exact thing right now! It's so frustrating...
GOING THROUGH THE EXACT SAME THING!! I have emailed 5 times saying they legally have to provide me with my W2 and contacted people higher up with NO response. ridiculous
CLOTHING MANUFACTURING PLUS SAVING , MANUFACTURER SCAN CODE PLACEMENT, SAVING BIG HOW TOO S'.
PLACING BAR CODES 101, MANUFACTURING SCAN CODES , FOR PURCHASING SHOULD HAVE BEEN PLACED DURING THE MANUFACTURER PROCESS. IMPLEMENTING PURCHASING SCAN CODES UPON CLOTHING ITEMS, GOVERNING RETAIL FRAUD ,ELIMINATING PURCHASING TAG PRODUCTION.
Even though my cousin had worked there, I don't need Abercrombie & Fitch to act like it understands Asians or their sense of apparel, especially in this case now, winter apparel. I don't need them to mix new fusion stylistic combinations because of the Winter Olympics.