Information, reviews and public commentary for US companies

 

Abercrombie & Fitch

Rating
0.857143
Web
http://www.abercrombie.com
Related
Abercrombie
Address
6301 Fitch Path
New Albany, OH
43054
Contact
Michael Jeffries
Role
CEO
Phone
(614) 283-6500
Fax
(614) 283-6710
Employees
90,000
Twitter IDs
@Abercrombie
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Heather(aka never shop here) - 11 d 23 h ago

Absolute the WORST company. I will no LONGER spend a penny of my hard working money on this crap of a "company" if they don't feel like helping all they do is hang up. So it must be "policy" that if you don't feel like doing your job that you u can just no give a f*** and hang up and then ignore your calls. Three different "reps" hung up on me just by explaining what happened.. no cussing no threatening just plain and simple had an online issue and nothing. "Policy states we can't have you talk to a "supervisor" all we can do is email your info and they will "email" you with their response.. so I cannot speak to a human? " no mam it's policy" wow.. this is the WORST customer service I have ever experienced.. I was a customer rep for a bank for 5 yrs and never ever could I just hang up to hang up in the middle of a call and never would I tell someone it's policy you can't talk to an actual person to get this resolved or an explaination !! Don't give your hard earned money to a crap shoot of a "company" that this place calls themselves. That why when you google them they have ONE whole star out of 5 .. !!

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Kristina Holodna - 19 d 12 h ago

5

Abercrombie and Fitch had always been my number one favorite store, I love the style and quality of the clothing. I am a very (healthy) skinny girl, never complained about the way my body looks but the only difficult part about being skinny is that I could never find clothing stores that fit my pettiness. I started shopping at Abercrombie kids and transitioned to Abercrombie and fitch after I finally grew out of abercrombie kids end of middle school/ beginning of high school. I absolutely loved and appreciated how Abercrombie and Fitch had 000 sizes, all the dresses, jeans, shorts, skirts that I owned were exclusively from Abercrombie. Everyone knew me as the Abercrombie girl since thats the only store I fit in and was obsessed with (still am). Now though, I see that there are no more 000 sized jeans, shorts or skirts and its so sad to me. It would be the best thing in the world and would mean so much to me if you guys brought back 000 sizes for us petite girls, please. Would like to say a big thank you for having XXS sizes for tops and others! I've been buying loads of tops, jackets, sweats and more. Thank you so much, hope my message is read.

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Anonymous - 114 d 16 h ago

2

I'm a white male 58 years old most people over 30 will not wear a shirt with huge logos all over it you have great clothing lose the logo and watch yourself double or triple check it out

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Anonymous - 85 d 19 h ago

well said!!!!

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Gwen D - 64 d 6 h ago

0

They should also stop using spamming Instagram "influencers" with thousands of fake and impostor followers to advertise their product

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Bal - 22 d 17 h ago

Aybe you need to shop at the appropriate store just saying

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attn PURCHASING DEPT. - 30 d 18 h ago

Hi , I am interested in getting in contact with the buyers for women's apparel Janine Clark and Erica Laroche who both attended SWIM in 2017.

Could you please send me there phone contact.

I am interested in manufacturing for A & F. I manufacture women's garments in India and I notice these past few years, an A&F buyer breezes through my booth.

I have my own small family business in St Martin Caribbean. I have an excellent track record in production and aside my own resort line, I custom manufacture for TJX UK, The Club Med.

PLEASE PASS THIS ON TO THE PURCHASING DEPT, THANK YOU. Kathy Samson.

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Anxious and Annoyed - 43 d 14 h ago

0

I have been calling the A&F store at the Westfield, Santa Anita mall all day. I have called at least 3 times and let the phone ring 15-20 + times each time - without an answer. I finally had to call the mall office to inquire if the A&F store has closed. Of course, had to leave a message.

I had an online order shipped to that store over one week ago and have still not been notified of its arrival. Just curious if maybe it had come in. I guess I will need to keep wondering.

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Gwen D - 64 d 6 h ago

0

Mr. Jeffries why does your company use annoying spamming Instagram :influencers"? They DO NOT INFLUENCE US AT ALL! All they manage do is to annoy us and make us angry! Angry because they spam our children too. They spam all of us just to get a follow... They purchase fake accounts to look popular... Using these sleazy overzealous, at any cost, unknowns is not a good way to advertise your company's products. Most of their so called "followers" are fake, impostor accounts, underage children accounts...pornography accounts etc. I guess your company is targeting these people to Number of followers means nothing, but i am sure you know this already...

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Debi Furr - 66 d 20 h ago

0

First of all I want to say, my first shopping trip to Abercrombie will definitely be my last. Me and my almost 12 year old granddaughter was having a very fun shopping day till we stopped there. To make a long story short, we walked out of there with no merchandise and over $100 dollars of gift cards basically stolen due to the register. Still going back and forth with customer service to get our money back.

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Robin Pitt - 78 d 16 h ago

0

A&F i would not recommend anyone work for this company. My granddaughter works there and she had to wait around after her shift is over to have purse and any other bags searched before she can leave. I feel like if you cant trust your employees why hite them everyones not a thief

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Susan from Columbus, Ohio - 67 d 18 h ago

Wow i never had that happen what store or building did she work at ? Yes that would upset me too ! Sorry she had too experience that where i worked you could get a clear bag to carry your stuff in. Susan

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HIGHLY IRRATED!!!!!! - 119 d 11 h ago

I received a grey hoodie as a Christmas gift, loved the quality,color,style. What I HATED was the fact that when I went to launder it, I couldn't !!! Why? Because the care labels were not in English! Three labels and not one in English This is not the first time this has happened.If the USA is good enough to sell your products, you should be considerate enough to put a care label in it that I could read. Your products are of good quality, but expensive and still we have purchased a lot over the years. I was extremely irritated , frustrated, and ANGRY!! It is not the first time this has happened, but it will be the last! we will not be purchasing any of your products again. From now on made in the USA!!! There are a lot of people that feel the same as do and I am sick of it.

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Anonymous - 77 d ago

5

It is listed in English. It's on the second tag at the very top. For fleece it's "machine wash cold with like colors and tumble dry low."

Abercrombie is an international company and therefore has the instructions listed in multiple languages. They are also an inclusive company and believe what language you speak does not determine the quality of a person. It's sad that you believe the opposite.

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ASHGARCIA - 84 d 12 h ago

0

IM A FORMER EMPLOYEE AND I DID GET MY W2 BUT THERE IS AN ISSUES WITH MY W2'S IVE TRIED TO CONTACT KEVIN IN PAYROLL AND HE IS NO HELP WHAT SO EVER. WHAT THEY HAVE DONE TO MY W2'S ARE IN FACT ILLEGAL AND IM STILL UNABLE TO FILE MY TAXES.

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tatiana hernandez - 125 d 19 h ago

i worked at location 10695 in miami, fl dadeland mall and have not received my income tax form or any help regarding this situation... i worked there for over a year and am entitled my compensation. please get back to me asap i need to file my taxes before april as im sure youre aware. ive called my store, emailed suuport, called the 1 number even after its changes and no ones assisted. please help. thank you.

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Rachael - 117 d ago

Going through the same exact thing right now! It's so frustrating...

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Anonymous - 116 d 16 h ago

GOING THROUGH THE EXACT SAME THING!! I have emailed 5 times saying they legally have to provide me with my W2 and contacted people higher up with NO response. ridiculous

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JASON - 126 d ago

5

CLOTHING MANUFACTURING PLUS SAVING , MANUFACTURER SCAN CODE PLACEMENT, SAVING BIG HOW TOO S'.

PLACING BAR CODES 101, MANUFACTURING SCAN CODES , FOR PURCHASING SHOULD HAVE BEEN PLACED DURING THE MANUFACTURER PROCESS. IMPLEMENTING PURCHASING SCAN CODES UPON CLOTHING ITEMS, GOVERNING RETAIL FRAUD ,ELIMINATING PURCHASING TAG PRODUCTION.

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Crystal Moy - 143 d 16 h ago

Even though my cousin had worked there, I don't need Abercrombie & Fitch to act like it understands Asians or their sense of apparel, especially in this case now, winter apparel. I don't need them to mix new fusion stylistic combinations because of the Winter Olympics.

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Miah W - 143 d 17 h ago

3

Horrible customer service...I will never shop here again. I expected the manager to be a little more mature and set an example for the kids that work there...silly me.

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anonymous - 146 d 17 h ago

0

I worked at the Abercrombie Kids store at Smith Haven mall since August to January.I just called in to my store to ask a question about my suddenly invalidated ID number. As the store manager, answered the phone she immediately placed me on hold, not even asking my name. I was then speaking to the other store manager, who told me that I had quit weeks ago. I would not be calling a place of employment if I had quit. I insisted that there had to be a mix up and that I never quit, both the managers laughed hysterically at me. I would have known if I had quit my own job, let alone, call them asking about my hours and ID number. Abercrombie Kids is my only source of employment and as a student struggling with the costs of education and other expenses, I would not be rapidly quitting. I had not gotten hours in six weeks and had called multiple times asking for more, yet the managers still gave all the shifts to the same 4 employees, whilst continuing to hire more workers who wouldn't get shifts anyway. The unprofessionalism of this store is unbelievable. There had to be a mix up of paperwork which would be expected from the unorganized, idle managers. The manager did not even let me speak, he immediately shot down the idea that there was a mixup and basically implied that I was a ignorant halfwit with his presumptuous, cocky tone. As an employee of your company, I do not deserve to be treated with such a lack of respect, to be laughed at and treated like an imbecile when I am speaking to the managers of your stores, about my lost job that I did not even quit. I ask that you look into my store and train the employees to have decency when speaking to a fellow employee. I also ask that you give them a lesson about organization, so that this mysterious unemployment does not happen to other hard working dedicated employees.

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Anonymous - 155 d ago

0

I am an employee of abercombie & fitch at galleria mall i haven't work for 3 weeks the manager don't put me on schedule that's really sucks i don't know what kind of manager she is. She put me on schedule january 1 & 2 thats it .

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September - 156 d 19 h ago

I am not familiar with this 3rd-party site, and/or how it is updated.... but I will let "you" know (not even knowing what sort of contact may receive these messages), that this generic information listed about A&F Co, is out a few years out of date.

I'm sure that you are not even accountable for incorrect information, as in not a reliable site for actual research; however, I am also certain that you probably would like your variously corporate company'S into to be up to date.

I suppose that thing message may have come across rude, but I assure you- that is not my intent. However I will tell you that I picked your site on Google first, and I was very disappointed. Had I looked up many other different companies, I wouldn't have known any different.

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Anonymous - 160 d 8 h ago

0

They are not a good employer they hire you but won't allow you to work. I have been employed at Abercrombie kids in the water tower in Downtown Chicago and in my 6 mounts of being employed there i have only worked 2 Times. And i was only allowed to work this two times because other employees failed to show up, Pryor to me working the mangers told me that if i was not on the schedule then i should call and request to be on it once. So i would call as instructed and i was informed by my fellow coworker that they weren't giving me hours because I call and bother them to much. Working for them has been such a horrible experience the managers are not friendly and it is not a pleasant working environment I hope others that work there have a better experience than I had .

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