Information, reviews and public commentary for US companies

 

Abercrombie & Fitch

Rating
0.851852
Web
http://www.abercrombie.com
Related
Abercrombie
Address
6301 Fitch Path
New Albany, OH
43054
Contact
Michael Jeffries
Role
CEO
Phone
(614) 283-6500
Fax
(614) 283-6710
Employees
90,000
Twitter IDs
@Abercrombie
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Deirdre Moon - 6 d 15 h ago

0

I shop at this store all of the time for my teenage boys. Today I went into the Abercrombie and Fitch store in Paramus Park, NJ. I wanted to return a t shirt that had started coming apart at the stitching. I did not have a receipt and assumed I would get the lowest price in an exchange or gift card. The manager said immediately that I could not return it because it had been washed. I tried to explain to her that it was damaged that is why I was returning it. She went on to say that it was probably how I washed it. She must have said, "It was washed" 10 times and that its policy not to return something that is washed. I asked if these clothes are disposable and she said, "I guess." I have never had an experience like this in my life. The manager was beyond rude. I rarely return things but if something starts to break down after a wash or two, something is wrong with the merchandise. If someone can help me out with this I would appreciate it.

Deirdre Moon (hidden) (hidden)

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Curt - 19 d 20 h ago

1

The app is great. However, the ordering process is sort of fucked up. I ordered 2 colognes and found out that one was on back order. Instead of giving me the option to buy another cologne, A&F just shipped the other cologne which knocked my price down below $75 and forced me to pay for shipping.

Flagged for review. 
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Anonymous - 27 d ago

0

DO NOT DEAL WITH THIS COMPANY! THE OTHER REVIEWS ARE ABSOLUTELY TRUE! IF YOU HAVE A CONCERN, NO ONE WILL CALL YOU BACK! YOU MUST DEAL WITH EMAILING CUSTOMER SERVICE. THERE ARE NO MANAGERS OR SUPERVISORS ON STAFF NOR WILL A DISTRICT MANAGER CONTACT YOU TO RESOLVE YOUR CONCERN! YOU CALL THIS CUSTOMER SERVICE? NO WONDER SO MANY LOCATIONS ARE CLOSING! THEY DO NOT CARE ABOUT THEIR CUSTOMERS WHATSOEVER!!!!!

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Anonymous - 28 d 14 h ago

willie is a hot guy that has an ugly haircut!!!!!!!!!!!!!!!!!!

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Amy - 29 d 19 h ago

0

THE WORST CUSTOMER SERVICE EVER!!!! NO ONE RESPONDS OR CALLS BACK. PUTS THE BLAME ON THEVSTORE. WONT REPSOND BACK TO ME OR CALL ME. THIS COMPANY IS A JOKE!! TAKE YOUR MONEY AND RUN. THEY DONT CARE HOW THR CUSTOMERS GET TREATED OBVIOUSLY!!!!!!!!!!!

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Anonymous - 28 d 14 h ago

willie said hi

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Amy - 29 d 19 h ago

0

ORST CUSTOMER SERVICE EVER!!!! NO ONE RESPONDS OR CALLS BACK. PUTS THE BLAME ON THEVSTORE. WONT REPSOND BACK TO ME OR CALL ME. THIS COMPANY IS A JOKE!! TAKE YOUR MONEY AND RUN. THEY DONT CARE HOW THR CUSTOMERS GET TREATED OBVIOUSLY!!!!!!!!!!!

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Anonymous - 29 d 19 h ago

0

WORST CUSTOMER SERVICE EVER!!!! NO ONE RESPONDS OR CALLS BACK. PUTS THE BLAME ON THEVSTORE. WONT REPSOND BACK TO ME OR CALL ME. THIS COMPANY IS A JOKE!! TAKE YOUR MONEY AND RUN. THEY DONT CARE HOW THR CUSTOMERS GET TREATED OBVIOUSLY!!!!!!!!!!!

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Cheryl - 43 d ago

5

My Family and I recently shopped at the Salem NH store. After weeks of School Shopping and a Bad experience at your A&F kids store we landed here. Had the most Amazing Sales Associate Morgan wait on my 12yo and my 15yo Niece.

Morgan made shopping life easier with these 2 Girls.

Morgan ran around getting us different sizes,styles along with helping other customers.

Morgan managed to treat us as if we were her only customers,Because of Morgan I will definitely go back to this store.

Your Kids store had not one person willing to help customers, hard to tell who worked there.

We wanted to make sure everyone knew how Amazing Morgan is!!

Thank you

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Unsatisfactory - 33 d 4 h ago

0

Patrick from corporate is extremely rude and unprofessional. I hope he gets everything he has coming to him.

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SHAME-ON-YOU - 53 d 8 h ago

0

YOU ARE IN VIOLATION OF FTC RULES REGARDING YOUR INSTAGRAM 'INFLUENCER" ADVERTISING. YOUR SLEAZY INSTAGRAM "INFLUENCERS" ARE USING CRYPTIC TACTICS TO CONCEAL YOUR BRAND ON THEIR PHOTO POST.

SHAME ON YOU! EMPLOYING QUESTIONABLE IDIOTS TO ADVERTISE YOUR SWEAT SHOP CLOTHING ON THE CHEAP, AND AGAINST FTC GUIDELINES, WHILE ALLOWING YOUR WORTHLESS FAKE :INFLUENCERS TO SPAM AND ABUSE US!!!

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FamGL - 53 d 8 h ago

0

Disgusting! We get spammed too on Instagram by Abercrombie & Fitch 'influencers" they are fake greedy nothings. They follow and unfollows us, over and over to increase their fake followers numbers for getting a free piece of clothing

etc. they spam even children, they are desperate phonies, and they are abusing us! We do not support any company or brand that uses "influencers" known or unknown! We will report this to the FTC as well.

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Jennifer C. - 85 d ago

2

The #41 Men's cologne being discontinued has been a heavy hitter for many, there's nothing else like it. Since they stopped selling it we have not shopped there. They really would gain more business from millions of they just out it back out there.

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Amaris - 89 d 8 h ago

0

Honestly, I am very disappointed and will never buy clothes and support Abercrombie and fitch. You guys have recently been supporting the LGBTQ community and started fundraisers for them. I don't see why this community. First of all you guys have gays, lesbians, and transgender all up on the walls and I will

Never ever let my kid go in those stores. This company should have really thought to hold fundraisers for kids who don't have a home and no food and don't hold fundraisers for people who are you confused and want all the attention I'm society (which are the LGBTQ community)

Flagged for review. 
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Anonymous - 103 d 20 h ago

I need a 2015 W-2. Weston R. Starling employee #02727170. How can I obtain one? I would appreciate a reply. The college is requesting one.

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Kim R - 111 d 14 h ago

0

I was at your South Coast Plaza store in Costa Mesa, California on Friday, June 16th. My daughter wanted two pair of shorts to take advantage of the buy one pair and get the second pair for $10. This location only had 1 of the 2 sizes in the color shorts she wanted. A clerk checked online and stated that size is not online either so she would call another store. She called your store at Main Place Mall in Santa Ana and told me they HAVE and will hold BOTH pair of shorts so I can purchase at the same time to get the 2nd pair for $10. I drive literally through grid-locked traffic to get to Main Place. Once I arrive I am told by the male employee working that he informed the South Coast store that he did NOT have both pair. I became furious needless to say. Why would the South Coast clerk send me to Main Place for no reason? Is she that ignorant that she misunderstood what the employee at Main Place told her? I bought from Main Place just the 1 pair of shorts. I called the South Coast store back and talked to the store manager, Darin. She did help me and called another location in Cerritos, CA. They also did NOT have the color in the size my daughter wanted, but did have a similar color. She had the Cerritos location HOLD them for me for a week. On Monday, June 26th I arrived at the Cerritos location. The shorts were not being held under my name, but for "South Coast Plaza" store. At least they held them. Kudos to Darin the Store Manager at South Coast...she was very professional and apologized for all my time used up calling her and waiting and all my time and aggravation driving around. My main issue is that you make your customers drive all over to get a specific size that YOU didn't have in the first place! Online free shipping orders are only available for what is in stock online. Fine. Why don't you ship for FREE from a store that DOES have the needed size directly to the customer's home? Why am I punished and forced to drive to multiple locations? VERY BAD WAY OF DOING BUSINESS. This is a higher end and pricey store and your customers should NOT be sent all over creation...especially unnecessarily! I had to visit THREE of your locations, many miles apart, to take advantage of this sale. Not only did I spend money on your clothing, I spent money on gas driving all over the place...in California traffic! Very disappointing to say the least. I will not be shopping at this store again. You need to fix your process for when YOU don't have an item in stock. That is not the customer's fault or problem! You should be going out of your way to make a sale and keep a customer. You have now lost a customer for life.

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Kim R - 111 d 14 h ago

0

CORRECTION TO MY FEEDBACK. I was shopping on Friday, June 23rd NOT Friday, June 16th.

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Mark B - 118 d 19 h ago

5

I had the most Amazing Customer Service ever at your store 10913 by a employee named Danny, he went over and beyond what he had to do and blew me away. I filled out a survey also and if u want to call me to hear more of what he did to go over and beyond you can call me at 714 470 1430 my name is Mark Buttrey, i spend about a $1000 dollars a year at your store not a big amount but im a faithful customer and will continue to be.

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Mimi - 157 d 16 h ago

1

Hi,

On 12/26/2016. I went into Livermore outlet to returned two items. That store have Terrible customer service. Not only that, both of my gift cards are not working. I can't used it to purchase on both Hollister or A& F. I called that store 3 times and manager there told me nothing they can do for me. I have to contact Corp office myself to fixed this mess. Can somebody please help me fix this mess. Is around 150.00 gift card that I can't use.

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Anonymous - 160 d 16 h ago

FORMER CUSTOMER.....PLACED ORDER ON 4.28 PAID FOR3RD DAYDELIVER

CALLED LAST WEEK.... ORDER TO BE DELIVERED YOUR CUSTOME SEVICE ASSURED ME

CALLING NOW NO ORDER TO BE FOUN.D... CUSTOMER SERVICE.............

MAXIMILIAN ARENA 305 4014340

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Former AM - 184 d 7 h ago

0

I worked at Hollister as an Assistant Manager for nearly a year. It was quite possibly the worst job I have ever had in my life. The amount of gossip and crap talking that went on between the other MANAGERS, the bullying tactics used illegally by other MANAGERS, the inability to allow raises for employees, the minimum wage they maintain no matter how long an associate has been there, the rude and biased attitudes of the cliquish MANAGERS, etc. There was so much that happened there, honestly causing me to sleep maybe 2 hours a night from stress. I was falsely accused of sexual harassment by another manager, which turns out she did this to EVERYONE SHE DIDN'T LIKE, including our store manager. Problems between employees and managers were never handled responsibly and the store seemed to breed liars and gossipers. I ended up filing a case with HR and they did absolutely nothing. Even after I was threatened by another MANAGER, made fun of in front of employees, called names, harassed, and intimidated daily for weeks. I never played their game and never tried to be part of their clique and because of this, they tried to get me fired every day. My employees/associates were always my number one concern and I continuously helped them in every way I could but the hypocrisy and idiocy that this place bred was endless and insurmountable when it came to the task of doing my job and going home. All of these problems were brought up with the store manager and even the district manager, and nothing was ever done. NEVER work for this company. It is ran by morons and there is a reason Hollister is going under. Worst place to work for associates and/or managers, not to mention the company also made errors on my W2 causing me further problems. It's just nonstop with the godawful company.

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steven T - 182 d 17 h ago

no one gives a fuck, stop bitching

Flagged for review. 
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Anonymous - 186 d 23 m ago

0

Sir I m very much upset my size are not up to the mark I had more than 350$ shopping but whole lot is of no use

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Elizabeth - 212 d 18 h ago

1

hi I hate to be a problem, but well I'm gonna be one anyway I guess...

My name is Elizabeth. I got an ADP card that is given to employees .. IT SUCKS IN A MAJOR WAY! I connected it to my iCloud and bought like 9$ worth of stuff I bought a book from books a million that was 12$ I bought food and used the card for Netflix which I don't have to pay the first month so it's not like Netflix took money.... and now I have to update some apps and download a couple apps for my other job, that causes way less issues than this one, and I can't because my card keeps getting declined. My app shows I have 6.90 left and so does calling. My only questions are why isn't the card working? Why does this company cause issues? Why does ADP NEVER have a live person to speak to when their poorly ran company has a customer issue? And why do you employ so many rude people...? If I can't get this card fixed soon I'll be quitting this job because it's WAY TOO MUCH hassle for such little pay....

Sent from my iPhone

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Marlee George - 238 d 19 h ago

0

I am looking for resolution that is not being handled by your customer service staff. I have spoken with customer service several times and I am absolutely outraged! On February 9 I called prior to sending in my return and spoke with a customer service rep named Felicia. She assured me that there would be no problems issuing me a return via egift card. She let me know she would place notes on my account. In addition I put a note in with my return package reminding them with my phone # and email address. This entire process had made me realize that you disregard your employees instructions and make promises to customers you can not keep. I no longer have the credit gift cards used for the original purchase nor do I even know what they were, Visa, master card, American express. I have no idea! This is not my mistake therefore I should not be responsible for tracking down the 19$ dollars. This is not about the 19$ as much as this is about principle. I have called several times and been treated extremely poorly by your customer service staff. They refuse to give me the name of a manager nor let me speak to one! I would like an immediate gift card for the original amount! If not I will be filing a fraud report with consumer affairs for services not rendered! This is outrageous!

Marlee George

(hidden)

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