Information, reviews and public commentary for US companies


Abercrombie & Fitch

6301 Fitch Path
New Albany, OH
Michael Jeffries
(614) 283-6500
(614) 283-6710
Twitter IDs
General profile image

Elizabeth - 6 d ago


hi I hate to be a problem, but well I'm gonna be one anyway I guess...

My name is Elizabeth. I got an ADP card that is given to employees .. IT SUCKS IN A MAJOR WAY! I connected it to my iCloud and bought like 9$ worth of stuff I bought a book from books a million that was 12$ I bought food and used the card for Netflix which I don't have to pay the first month so it's not like Netflix took money.... and now I have to update some apps and download a couple apps for my other job, that causes way less issues than this one, and I can't because my card keeps getting declined. My app shows I have 6.90 left and so does calling. My only questions are why isn't the card working? Why does this company cause issues? Why does ADP NEVER have a live person to speak to when their poorly ran company has a customer issue? And why do you employ so many rude people...? If I can't get this card fixed soon I'll be quitting this job because it's WAY TOO MUCH hassle for such little pay....

Sent from my iPhone

General profile image

Marlee George - 32 d 44 m ago


I am looking for resolution that is not being handled by your customer service staff. I have spoken with customer service several times and I am absolutely outraged! On February 9 I called prior to sending in my return and spoke with a customer service rep named Felicia. She assured me that there would be no problems issuing me a return via egift card. She let me know she would place notes on my account. In addition I put a note in with my return package reminding them with my phone # and email address. This entire process had made me realize that you disregard your employees instructions and make promises to customers you can not keep. I no longer have the credit gift cards used for the original purchase nor do I even know what they were, Visa, master card, American express. I have no idea! This is not my mistake therefore I should not be responsible for tracking down the 19$ dollars. This is not about the 19$ as much as this is about principle. I have called several times and been treated extremely poorly by your customer service staff. They refuse to give me the name of a manager nor let me speak to one! I would like an immediate gift card for the original amount! If not I will be filing a fraud report with consumer affairs for services not rendered! This is outrageous!

Marlee George


General profile image

Dissatisfied customer - 42 d 18 h ago

No quality control, costumer service problem solving are terrible. I ordered online and my jacket came damage then they send the new one but wrong size. Next thing I know they told me to go to post office filling some form to return it. I ordered ONLINE simply because I don't want to go for all this trouble. Now what? Losing costomer or people spreading the words. If there are no improvement eventually everyone will know how terrible this company.

General profile image

Trading standards U.K. Slough - 44 d 3 h ago

You have a ebay seller with I'd getrends2016 selling counterfeit fake products with your tags

General profile image

Ann - 64 d ago


I am not please with this company. I worked under the contracted company called Sykes for Abercrombie for over a year and because I had a customer to curse me out I was literally suppose to take the abuse from this customer. I did not I told the customer how I felt and then I was terminated because of expressing my concerns. How can a company of this size that suppose to be well known and outstanding let their employees get treated that way. Believe me I am no way perfect and I make mistakes too. But to terminate an employee for expressing their opinion about something is not right. I have turned this over to my attorney not wanting job back but wanting justice. Please do not order anything from this company. Packages never get shipped out. Gift cards are claimed to be lost or stolen, They tell customers that they can't contact the distribution center about return and exchanges. They lie about over night delivery and its not over night. Takes forever to refund back for items. When someone calls to change address on their order they can't change it which cause the package to be return back to the distribution center then customer is refunded about 10 days after receiving it back. Back ordered items when order does not tell the customer that the item is out of stock. Not only that management sucks. Learn how to treat your employees and customers if they deserve it give them a Shout Out!!!

General profile image

Anonymous - 70 d 19 h ago

I buy the shirts at Arden mall store in Sacramento California on 23Rd December 2016. Two of the shirts wasn't take out the cencer. I went to the store to take out the cencer today but the maanger refused me for not having the receipt. The receipt has been lost. She said she can't do anything without the receipt.

General profile image

Anonymous - 69 d 3 h ago

That's going to be all stores otherwise how do they know you didn't steal it

General profile image

Chrissheba - 74 d ago


So Ambercrombie and Fitch is not a good company at all. After much research and similar complaints. Found that if charge one time as a mistake the accuse you of fraud. The then cancel you're orders and will not to business with you anymore. This not a good business practice and in today's modern technology and economy this company will not last.Ralph Lauren had similar problem they apologizes fixed it and gave 25 dollar gift card. Consumer beware if the make a mistake and you complain the blame you. Look up consumer affairs and several other costumers have similar our same complaints. Best advice I could give go to Gap,Banana Republic,Old Navy,Ralph Lauren.Jcrew,Ann Taylor and Sixth Fith Avenue. Stay away from Ambercrombie and Fitch!! Buyer beware!!!

General profile image

Kh - 77 d 1 h ago


Why is it OK for you to terminate someone without letting them know until they try to clock in no reason. Really what type of business is this. HR I think you have violated everyone's rights under the Fair Labor Law. Smh the ACLU needs to get involved with your company. Everyone at HR needs to be fired no reason.

General profile image

Helmut - 79 d 19 h ago


When it comes to basic customer safety, the Oak Park Mall, Overland Park, KS Hollister store is an absolute disaster. And, when asking for a call from the manager of the person in charge at the time of our visit the information is taken down, but no call has been received. As far as I am concerned, this company should be closing all stores, if this is how management handles issues - by basically trying to play the ignore and put your head in the sand game. Well, there are plenty of online resources for customers who have a real concern that the company could have addressed without us having to go that route. I will have plenty of time to take care of that on Friday. Facebook, Twitter, mySpace as well as other social media and review websites be ready!

It seems that there is always, and I truly mean it in the exact sense of the word always, an issue when purchasing from Hollister/Abercrombie&Fitch. 3 years of issues with every single order.

General profile image

De'Juan - 80 d 14 h ago


I'M a former Employee for abercrombie & fitch in buffalo ny ive worked for that company for 4 years and i loved it right after i graduated from high school and 1 semester of college i worked for A&F. i was very heart broken when they decided to start closing store down my home store was 1 of them and when they got rit of the front model greeting that was very upsetting and disappointing the company has changed as a whole and it really affected alot of people and former co workers such as myself some people really enjoyed there jobs.

General profile image

Jak - 201 d ago


The store in Lexington Ky Fayetteville mall, has the rudest most uneducated employees I've ever seen and they don't honor their sales as advertised . Someone needs to teach them what customer service means!!

General profile image

Jak - 85 d 17 h ago

Did you ever stop to think that the employees are not the ones who make the sales, and that it's the company?? And that most of the employees are young adults just starting to learn about a job. Guess you never made a mistake at work, right?

General profile image

Kim L. - 102 d 14 h ago


I'm am highly upset with the design function of the zipper for the parka coats! I bought my coat with my friend around the same time and we both had the exact same problem with the zippers and how it would get stuck on nothing but somehow the teeth of the zipper would not zip all the way down. I had this problem for awhile and would have to jump in and out of my coat. Truly embarrassing when out in public! My friend was able to exchange her coat perfectly because she had the original receipt & for me unfortunately was unable because I didn't have mines. Now I'm stuck with an expensive coat that I bought for a couple months, that I can no longer wear. Very very disappointing and pissed. Money gone to waste! It's ashame because I love everything in the store but will have to reconsider when buying a new coat.

General profile image

Ginger - 85 d 17 h ago

You do know that no one from the company actually reads or looks at these comments, right?

General profile image

Kayla - 102 d ago


I have bought lots of your clothes and been happy up until now. Today I received 2 online orders and the quality of the items is awful!! I have never seen this type of poor quality from Abercrombie. I am sending all of the items back but because I live in Canada and am not close to a store (closest store is 12-15 hour drive) I have to pay the return shipping for the items which is over $20. I will never be ordering online again to have to go through this. I talked to customer service and they tell me there is no manager I can speak to. $20 is a lot of money to spend to ship back poor quality items! Very disappointed in this service!!

General profile image

Anonymous - 101 d 47 m ago

The customer service is HORRIBLE

General profile image

Lucy - 85 d 17 h ago

Someone didn't read the fine print when purchasing online things... I guess that's the company's fault that you can't read return policies?

General profile image

MAD - 166 d 3 h ago



General profile image

Amy - 111 d 16 h ago

I agree...they treat new kids going into the workforce terribly and give them a bad first work experience not to mention they break child labor laws by asking them to work graveyard shift on Black Friday

General profile image

Larry - 85 d 17 h ago

Stop crying Amy...

General profile image

Pissed off parent - 111 d 13 h ago


they treat new kids going into the workforce terribly and give them a bad first work experience not to mention they break child labor laws by asking them to work graveyard shift on Black Friday. Then they wouldn't schedule her any more hours because she turned down the 12:00 AM to 4:00 AM shift that was illegal for her to work in the first me labor lawsuit coming your way Abercrombie!

General profile image

Nelly - 85 d 17 h ago

Most labor laws get excused during holidays that your child is not in school... maybe you should look in to your labor laws in your state....just saying.

General profile image

Gigi - 117 d 20 h ago


Very disappointed in your policy at Sioux Falls SD about allowing only one person in a dressing room when I visited your store with my daughter.

I wasn't allowed to be in the dressing room with her.

General profile image

Heln - 108 d ago

Sometimes you just have to break the damn rules! I had an injury in the store and the assistant manager screamed across the store that I could not go in the bathroom.

General profile image

Jan - 85 d 17 h ago

It's because you're obviously not allowed to go back there....

Other Reviews & Comments

Fox News Network, LLC
Hey Fox management Fox, brinf back the judge!

Dollar General
curtis marshall mayor love to have a Dollar General in village of Olmsted Il. tak ... 

Nordstrom, Inc.
Trump Fadeout Hey Richard,

Jeremy A waiter is providing a service. They are serving you food  ... 


Upset employee I work for Applebee's for over a year. I would work for mor ... 

Public Storage
Pluma Ronald L. Havner, Jr.

Jim Click Ford
MMD Jim Click has a clit. Ugly tranny. Isn't that right Jane??

Dave I would like to know why I was recently charged an Amazon P ... 

The Hearst Corporation
Kasey I hope the sponsors are as understanding, since their adver ... 

Food Network
Sil Next to loud guy f that sunny is the loudest mouth around t ... 

Albertson's LLC
RR Very disappointed in the Kuna Albertsons, we had high hopes ... 

Fandango Inc.
Voolt Meaning of fandango

Dede Ticketmaster you have really outdone yourself this time. Wh ... 

J. C. Penney Corporation, Inc.
Elizabeth Please keep Bushop, CA store open! I utilize it so many tim ... 

American Airlines
Len R. Will not use this airline again when there is a choice, eve ... 

Domino's Pizza, Inc.
Zippon Patrick (Patty) Doyle another ugly tranny.

Taco Bell Corp.
Bing @ Kingdomchild

Hyundai USA
Saylor I live in conway Arkansas and have been trying to get my ca ... 

McDonald's Corporation
Pargaro Why are people still going to CrapDonald to eat pig food is ... 

Cox Cable Phoenix
Joesa You all need to understand that Janis (James) Robbins is a  ... 

Geico Corporation
Vaughanster I shouldn't be surprised to see GEICO has only a half-star  ... 

Days Inn Worldwide, Inc.
Dissatisfied customer Currently at the Days Inn, Columbus Airport location: chang ... 

Dish Network
Crystal L Ammon My name is Crystal Ammon and I have a dish account in which ... 

Greyhound Lines, Inc.
Never Riding Greyhound Again I can not believe that greyhound can not dispatch it's buse ... 

Idaho Grooming was fine till our puppy reached 10 months....65 do ... 

Safeway, Inc.
fired worker for being a "bellringer " at work in the bakery. "Bellringer" at work in the bakery. Upper managem ... 

Ron & Judy We have been going to the same Denny's in Round Rock TX for ... 

Dick's Sporting Goods
S.Fields I called your store shortly to check on an item that I put  ... 

Ashley Furniture
Disappointed Paid over $3000.00 for daughters bedroom set four years ago ... 

Honda Motor Company
Rebecca Sparks To whom this may concern:

Rent a Center
Mr p Phi in az I know just how you fill not pleased with the ser ... 

Bank of America Corporation
A screwed disabled vet. Mr. Moynihan, do you read any of these comments? If so how  ... 

Circle K Stores Inc
Who gives a damn I was in one of your circle K's, and the young man behind t ... 

Wal-Mart Stores, Inc.
Nora Adams i LOVE WALMART IN CLDWATER , Michigan All the employees at  ... 

Bruce Hunt I tried to book through priceline and it told me it could N ... 

Andrea I am a regular customer at your San Antonio store at Windso ... 

Enterprise Holdings, Inc.
Randy I have been discussing this stupid debit card policy that v ... 

Groupon, Inc.
Joshua Elliott The same thing just happened to me. The CSR told me the mon ... 

Frys Food Stores
Anonymous 7th ave and camelback rd. Is the worst store ever. Their ma ... 

Lg Electronics USA
AB I'm ready.

Arvest Bank
Sunny Franks Branch #964-North Oak

Barnes & Noble
Hickory NC Our b&n here in hickory NC has removed their new releas ... 

Outback Steakhouse
Ethel Mae Johnson My name is Ethel Mae and I am 83 years old. I went to visit ... 

Bloomingdale's Inc.
You have lost my respect and trust I have contacted your customer service department four time ... 

T-Mobile USA, Inc.
Ceo thought you would to read this THIS IS A PSA...ESPECIALLY FOR OLD T-MOBILE EMPLOYEES BC Y' ... 

Magi My grandmother was having high blood pressure she couldn't  ... 

Employees overwhelmed It has come to my attention that you have greatly reduced t ... 

Placeholder advertisement