I would like to appreciate Mr. Ryan, the owner of Ace Hardware of Silver Lake (WA) to resole my issue. My office chair (Global Airflow Bonded Leather Seat) purchased from Staple, the surface of left arm has been broken. I contact the company (Global Furniture) for three weeks, finally they just send me the cap, and need replace the damage one to new cap by my self. It is very hard work and I am a old man that there is no power to do this. So I bring the new cap and left arm of the office chair to ACE Hardware of Silver Lake and to meet Mr. Ryan. He helped me to resolve the issue. The ACE Hardware not only sell high quality products but also offer very good service for me. Several issue's I met when I go to other store for example Home-dept, Low's they can not resolved, but go to ACE Hardware of Silver Lake it can always be resolved. This is really "American Service". I do appreciate Mr. Ryan's leadership, and his excellent service.
John Xu from Mill Creek of WA
We have been customers of Ace for along time untill my son brought a stihl hl 100 135 degree hedge trimmer for 519.95
serial#500360961 with a warranty also the same time brought a telescoping pole saw for 599. he spent a lot of money an these had a warranty on both but when he strated to have trouble with them he took them back to Ace an got the run around they have had his equiment for over 5 weeks an not fix it yet every time he check on it they till say oh we need to order the part but we can't unitl we have at lease $ 500. in parts to order that is not what they say when you bry all this stuff you warrant the things now just fix it an not give us greaf he needs this for his work . this is not right do something about fixing this problem it the Ace in Leesburg Florida.on rt. 27
I have been a customer of Ace Hardware in Town & Country Tampa Florids since they opened, a long time age. Always, I receive EXCELLENT SERVICE each time I visit the store. I would like to recognize Luis one of the sales associates at the store who recently went above and beyond to help me with finding the proper fittings for two of my hose sprayers . I GIVE ACE HARDWARE "5" STARS"
8598 Main St, Kinsman, OH 44428
Absolutely the rudest people in existance. Ask someone for assistance and the reply is "It's not my job".
Bring something into service area for repair and have a repair ticket thrown at you and be told to go get a pen.
Customers are treated as burdens and are made to feel unwelcome. I could go on about this ACE is not the place but only kick myself for going back after prior mistreatment.
Lost my business as well as that of others who described the same experiance.
I'm writing in regards to the outstanding get experience I had with Andrew Carlson, Co-Owner of the Cherry Creek Ace Hardware Store at 1417 S. Holly st. in Denver, Colorado. Today Andrew went so above and beyond to help me that it shows there are still good people in the world! He was professional, knowlwdgible, caring and overall my hero. I just want to say THANK YOU ANDREW!!! I will be Yelping on-line to everyone and anyone regarding the invaluble service he provided to me today.
I love your commercials this summer. Good job!!! Thanks---
Ace Hardware store in Phoenixville pa did not let me in to shop . I am 65 disable and have a service dog . The man did not even wait for me to tell him about me and my dog .he was vary rud.I wouldn't go to ace if it was the last place on earth . Oh it's the 4th of July and I am a veteran .
I love Ace hardware...but the new commercials are painful...go back to what worked...please !
I was a employee with ace hardware in Ozark Alabama all my performance reviews were excellent. I had a injury to my eye and tuned in all papers and release from the doctor but was terminated. I gave the company 100% of my time and energy I did the jobs no one else wood including all prep work for inspections, cycle counts, backstock reports kept warehouse clean and orderly including the outside lumber and all Luther material outside I'm looking into what I can do to get my job back there was no reason for my termination.
The sad part about living in Alabama is its legislators live in the Stone Age;
and, the Free Right To Work Rule stand firm in Alabama. Which means an
employer can also terminate for any reason without giving cause. If an
employer does not like you driving a Toyota as opposed to a Chevy you can
be terminated - It sucks but that is Alabama sorry House of Representatives.
Alabama has cobwebs you rarely hear of until you are the victim.
Now if you were terminated due to an injury - contact (DoL)-
U.S. Department of Labor.
I love your commercials