Information, reviews and public commentary for US companies

 

Ace Hardware

Rating
1.871302
Address
29891 State Highway 59
Loxley, AL
36551-3129
County
Baldwin
Contact
Ron Mc Clinton
Role
Manager
Phone
(251) 964-8500
Annual Sales Est
$129,500,000
Employees
250
SIC Code
5072
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Kelly Kicklighter - 5 h 42 m ago

5

I went to our local ace hardware on sw 119th and western, okc, Ok after leaving another store very disappointed. Once at ace, I asked a young lady for help.. she said.. I don't know.. we have gone through so much ... but hey.. let's go see what I have... she took me back and found a perfect piece of plexiglass for me. Chis Ice... you are the best and you made my day! Thank You so much!

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Anonymous - 1 d 10 h ago

0

We recently visited our local ACE Hardware (ASKEW) in New Bern, NC. There is a mandate for business owners to ensure all of their employees are wearing masks and to offer them to customers. This store is not in compliance with the law. I did not realize until we left because the employees I saw in the window were wearing masks. They have a sign on their door that said something like, This is a Free Country, wear a mask, don't wear a mask, we don't require our employees or customers to wear a mask. If you are uncomfortable with this you are free to shop elsewhere. I will definitely shop elsewhere. While this is a Free Country, that does not mean you are free to intentionally endanger others. We will not be back.

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I wish to share my gratitude for our local Ace Hardware in Williamsburg, VA. The same family owns more than one, thank goodness. In these horrific pandemic times very little caution and precautions are being used here...shocking, deplorable. Yet true. The corporate America stores are all not using precautions or making it optional for employees, which are opting not to wear them. Even the Police and Sheriff's depts. are not wearing masks. I'm old and I'm scared. Have had one death from COVID-19 and one dying but we're hopeful...not that one ever fully recovers from the lung damage. Here...too unreasonable and reckless to be ignorance. This is home to William and Mary, brilliant archeologists and scientists and historians. Ace Hardware^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Ace Hardware^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Ace Hardware^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Ace Hardware^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 61 d 15 h ago

I wish to share my gratitude for our local Ace Hardware in Williamsburg, VA. The same family owns more than one, thank goodness. In these horrific pandemic times very little caution and precautions are being used here...shocking, deplorable. Yet true. The corporate America stores are all not using precautions or making it optional for employees, which are opting not to wear them. Even the Police and Sheriff's depts. are not wearing masks. I'm old and I'm scared. Have had one death from COVID-19 and one dying but we're hopeful...not that one ever fully recovers from the lung damage. Here...too unreasonable and reckless to be ignorance. This is home to William and Mary, brilliant archeologists and scientists and historians.

. ., . ., . .,

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Anonymous - 59 d 16 h ago

e pricing was different because ordering online doesn't allow you to use your ace rewards. She told me she had to cancel my order and replace it and that 1 of my items she didn't know what it was and doesn't stock it. She said she canceled my order then said she was busy and was giving the phone to an employee to place my order to be picked up the next day. He took my order and told me it would be ready around 10am he thought. I was charged for the second time for the one order. I called the next day after 12pm to see if my order was ready and the employee said I had to wait f. .,., ., ., ., ., ., ., .,

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Anonymous - 58 d 15 h ago

ZING!!! For such a small store (it's a small town) they often have just what we need. Everyone is super friendly, super helpful, and they must take good care of their staff because there's hardly a., ,.,

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Anonymous - 57 d 16 h ago

t arrived at my son's home that I ordered for him. The box was torn apart and pieces were missing. I paid a hefty shipping price that was outrageous to start with. This whole experience was a nightmare and you can be sure I will never order anything from your company again nor will I recommend it to anyone! On top of that I have been on hold with customer service to try and,.,.,..,.,.

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Anonymous - 55 d 16 h ago

on a la.on huges road.this was my first visit to an ace hardware store.i asked 3 workers for help.one of them twice.not one would take the time to help me.they were too busy talking to ea. Other.i had to find my own way around the store and figure out by myself how to find the hardware needs I had to buy.the workers were rude to me.i can't say that I'll be going back to ace stores again.i will also not hesita.. , .,. ,., ., ., ., .,

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Anonymous - 55 d 7 h ago

uestion is why does all thes. ,., . ,. ,

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Anonymous - 53 d 6 h ago

dware store in dillsburg , pa. I was in desperate need of a breaker for my home. We had 2 inches of rain and my sump pump was running. The breaker had burned up in my breaker box, due to the breaker being defective. When I called my local ace I had asked if they had breakers? The man said yes.. I said ok I'll bring the old one in to get a replacement.he then replied how soon can you get here? I said about 10-15 minutes. Which I was informed " we close at 6" ( it was 5:40 pm at this time) I said I'll be there in 10-15 minutes which at the latest I would be there at 5:55 pm... I was informed again we close at 6. Nevermind my sump pump isn't running ,m ,m ,m cause I have a burned breaker. So here's to you ACE... I got my breaker at Lowe's, which is 20 minutes further up the road.. I got the breaker replaced. I come home to a partially flooded basement. All because your employee stated we closed at 6. So from now on I will go to Lowe's even if it's just for a can of paint.. thank you so much for helping me in a desperate time of need!! By the way cancel my rewards card. I will not be shopping or stepping foot in ace again. After all you close at 6.

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Anonymous - 51 d 16 h ago

ach Gardens have thrown service with a smile out the door. A moralistic ace zombie in a red vest and a neck gator isn't interested in serving you. No, only to give you a lecture on not wearing a mask. Now I've been in that store several times since this covid scene started and not one time has anyone said anything to me for not wearing one. His neck gator has an eagle on it with the red, white and blue...perhaps it should be a Russian or Chinese flag instead. By the way your neck gator won't protect you or anyone. So your window dressing to make yourself feel better I guess. Your moralistic bullying is boring and truly you need a lesson in the constitutional rights of all human beings. The information that keeps changing minute by minute and "the experts" like Dr. Fauci can't get it right minute by minute but this seem.,,.,..,.,..,.,.,.,.,

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Anonymous - 51 d 8 h ago

online from Ace. They do not deliver and they cannot be contacted by phone. Terrible customer s.,., ., ., .,

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Anonymous - 49 d 15 h ago

The stores computer and the sales person working the computer did not correctly allow for correct size of kitchen appliance and store manager refuses to correct this error. Very unprofessional and not consumer driven. It would be so simple for them to correct the error but as a result of their prompting and management this has been drawn out for over a year with no satisfactory response or resolution. The manager, Ron, was supposed to contact me via phone and has thus far failed to do so. On the whole, very unprofessional and not consumer driven. Through no fault of my own I am left with a disaster. Gone are the days when such a service company would stand by their product and employee/sales representative, correct their errors and work diligently to resolve such horrific remodeling results.

There is nothing worse than having an unfinished project with the store not correcting their own grave error. This has truly been a nightmare. A very sad nightmare. I wanted to support my community and got majorly burned with an unfinished project and a totally remodeled kitchen that cannot accommodate all the appliances. Any suggestions on how to have this store step up and correct their error?

Instead of this store learning from this major failing on their part, correcting their error and making su, /. /././..../.

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Rudy lucero - 38 d 9 h ago

0

I had screens done for my home 5 it took almost 2 weeks. I went in to pay went home screens didn't fit took them back said they didn't fit I said I want money money back. They said there's no refund on the screens.My sister went in to pick them up they never said or told her there were no refunds. I paid 277.00$ I talk to manager he said I signed the work order I couldn't get my money back but he would call me on the problem never did I called corporate waiting for call back horrible service.

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Anonymous - 47 d 5 h ago

I've been trying to contact them for days regarding being charged for chairs that I never received. Worst customer care call center. I will be contacting bbb if I don't get any answers so.,. . ,., . ,

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Anonymous - 45 d 15 h ago

yes the Ace hardware in Coolidge Arizona is prejudiced and disrespectful to companies thousands of dollars a week and can't wait to move our products in the store but they refuse to cater to us we saw some money in a business we are already too so we can make money to make us alive anybody you're people that work there are prejudice and very rude to who we are as a company's constru., ., ., ., . ., ., ., ', ;, ;, ; ,; , ;, ', ; ,; ,; ,

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Anonymous - 41 d 15 h ago

ne and on TV it advertises free delivery, free assembly and a free propane tank. When my receipt came through, it charged me, I called and was told I had to pay for delivery and assembly and no propane tank. I went to cancel and the woman did help me get straightened out. It was to come on the following Saturday. I received an email confirming. Come Saturday, no one showed up. After 5 hours, I called and was told it wasn't assembled and I could come pick it up in the box or wait another week for the delivery. I found the clerk to be rude and without /./. /. /. / . /. /. /. /. /./.

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Anonymous - 40 d 16 h ago

ce hardware store in dillsburg , pa. I was in desperate need of a breaker for my home. We had 2 inches of rain and my sump pump was running. The breaker had burned up in my breaker box, due to the breaker being defective. When I called my local ace I had asked if they had breakers? The man said yes.. I said ok I'll bring the old one in to get a replacement.he then replied how soon can you get here? I said about 10-15 minutes. Which I was informed " we close at 6" ( it was 5:40 pm at this time) I said I'll be there in 10-15 minutes which at the latest I would be there at 5:55 pm... I was informed again we close at 6. Nevermind my sump pump isn't running cause I have a burned breaker. So here's to you ACE... I got my breaker at Lowe's, which is 20 . ., . . . .,

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Anonymous - 39 d 8 h ago

n Stephens City Virginia on Warrior Drive. During the current health crisis the employees have made no effort to reduce infection. They do not wear mask and are not observing the six foot rule recommended by physicians and our Governor, who also is a physician. For these reasons I will no longer shop at Ace hardware, which I did frequently when I Iived in Northern Virginia. The staff there w., ., ., ., .,

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Anonymous - 38 d 16 h ago

nt 900 plus asked how we set up delivery. Was told they won't deliver. Why? Every ad everything on line says free delivery. They waited till after I bought grill to tell me this. I'm sure Corporate will ignore this. But everyone should check if they really deliver or is it a h,.,.,.,.,.,.,.,.,..,.,.,

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Anonymous - 37 d 13 h ago

E Hardware in Manchester Pennsylvania employees have decided Masks are not needed. Guess they know better thm . m ,m ,m , m, m ,m

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Anonymous - 33 d 4 h ago

Hardware Store hired my grandson about a month ago. He is on the Autism Spectrum, High Functioning. One of his issues is he does thinks slow. He was fired for not "moving fast enough for the management". The store management needs to be made more aware to People with Disabilities and be more sensitive. He's a good worker, just not as fast as some. Thank.,., ,.., ., ., .,

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Anonymous - 32 d 6 h ago

quired???? When I asked one salesperson why not he promptly told me in an argumentative manner that the masks were not going to protect me. I replied that the best thing was for him to just walk away from me a.,, .,. ,. , .

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Anonymous - 30 d 15 h ago

Tillamook has decided to pass his business tax of 5 percent on to the customer. I wrote to owner asking why the 20 percent federal tax DECREASE wasn't also passed onto the consumer. No reasonable explanation

I have shopped at Ace stores for over 40 years, not anymore. Cathy Manis Tilla

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Anonymous - 27 d 15 h ago

your order is ready. I waited 5 hours and nothing so I called the store here in Enid Oklahoma and the lady said the item is not on stock even though it show online that it stock not all the items are on stock and that's something corporate people doing. I was told to wait for the next day when they get their truck. I called again the day after they re

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Anonymous - 26 d 17 h ago

iSystem Gasoline Edger/Trimmer KM 56 RC-E Item no. 7000436 from Breed & Co in Spicewood Texas. Before I went to this location I decided to purchase based on this attached link https://www.acehardware.com/departments/lawn-and-garden/outdoor-power-equipment/trimmers-and-edgers/7000436?store=16254&source=google&medium=cpc&gclid=EAIaIQobChMItdmqlq7w6QIVT77ACh16SwegEAQYASABEgKvlfD_BwE&gclsrc=aw.ds#ratings-and-reviews. which is very deceiving because it makes it look like you get the power unit and the hedger for a $199.00. I had to pay over $400.00 for the unit and the hedger attachment. This is awful business practice to show this type of link showing both the unit and the hedger. This is terrible advertising and I don't feel that I should have to pay for both pieces separately. This is awful. I would like to sp.. , . .

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Anonymous - 25 d 16 h ago

e Corporate Office update guidance to their stores in the Maryland (Delmarva area) regarding "Key Programming." Apparently local stores have been told that they cannot enter into vehicles due to the COVID-19 virus. Why? I purchase a key with a chip in it for my 2020 Motorhome from Rommel's Ace Hardware in Salisbury, MD back i

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