Information, reviews and public commentary for US companies

 

Ace Hardware

Rating
1.977055
Address
29891 State Highway 59
Loxley, AL
36551-3129
County
Baldwin
Contact
Ron Mc Clinton
Role
Manager
Phone
(251) 964-8500
Annual Sales Est
$129,500,000
Employees
250
SIC Code
5072
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Jb - 4 d 15 h ago

0

The helpful place wrong answer not at curwensville pa. Totally rude and unhelpful

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Bob Metz - 11 d ago

5

MAJOR COMPLAINT: ACE @ 3431 US-441, FRUITLAND PARK, FL: 1. Took my propane tank in because it wasn't

working right, switched with a new one from the store (more on this later).

2. My Weber grill was damaged from a recent storm and looking into another Weber. Went to the Fruitland Park store.

They had one Weber outside. I had written down the unit I was interested in. Approached a sales associate. I asked about a Weber grill. He said, and I quote, "I have only the one outside" and proceeded to walk away. He never asked

if I was interested in another model nor did I have time to mention what model I was looking for. Rather insulting, wouldn't you say? 3. Went to the ACE Hardware store @ 300 Shopping Center Drive, Wildwood. I went in and asked about a Weber grill. They asked if I had one in mind. They took me over to the model I was looking for. The price was

correct, and they said they would assemble, and deliver and set up and test it. They did not do hauling away of my old

grill, however, they gave me a name/phone # of someone that would haul it away for free! Within 10 minutes I was able to purchase exactly what I was looking for and this store was way beyond my expectations. They delivered the day I

requested. They brought it to the back yard and set up my tank. The ACE in Fruitland not only gave me a tank that

was only half filled, but it also leaked! The Wildwood store switched it with a new, full tank and tested the grill. Everything was just great. Can not undertand how the ACE Hardware store in Fruitland Park can stay open with such

terrible service! Extreme high marks to the ACE Hardware in Wildwood. Will take all my business there from now on.

Rober P. Metz

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Mark Richardson - 23 d 11 h ago

1

The Ace hardware in Vancouver WA on hwy 99 said they can't take a coupon on my phone when the coupon says use on phone or print it out,

What it's 2019. They just don't want to except the coupon.

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Andrew - 35 d 9 h ago

0

Racial Profiling. The Ace Hardware in downtown Vancouver WA employ racist profilers. I went into the store on April 16th 19 to get a phone charger, walked down one isle and couldn't find them. I saw the popcorn and decided to grab a bag before I continued looking. Jake, one of the employees there was standing at the end of the isle watching me. I ask him where the phone chargers were and he grabbed a garden hose off the shelf and walked to the checkout counter where the phone chargers were and set the garden hose down. I asked him if he was relocating the garden hoses and he nervously smiled and said yeah because we both knew right then what he was up to. I went over to my mother's house and asked her if she would go back to store with me to see if the garden hose shelf was full, indicating the hose was returned from the place it was removed as a ploy to watch a person he considered a suspicious customer. The hose had been returned. Imagine that. I was wearing a safety green hooded sweatshirt, carhart pants and steeltoe boots. I was on my way to work. I'm a half white half Asian American born in this country and in this town. I'm educated and skilled. I'm a home owner, tax payer, and a father of three. I'm proud of my country. I'm not a perfect person and I gather neither is he. I called over there after to get an appology or the cooperate number and was given nothing but attitude and then was hung up on. If your gonna be this way at least have the courage to own up to it. One customer down Ace Hardware.

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Elke - 41 d 25 m ago

It is upsetting that ACE is running a nationwide promotion on RoundUp! That stuff is highly toxic to insects and butterflies and humans, as several recent lawsuits proved. Do not buy it! ACE should pull the promo immediately!

Otherwise, our ACE here in Frazier Park CA is great! Very helpful people, returns are accepted without hassle.

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Linda williamson - 41 d 13 h ago

1

I went to the rubble Ace Hardware in Richland Mississippi today to return to supposedly three-way lamp plugs. Spent 45 minutes yesterday with a man going through all the lamp switches he could not identify finally he took it to the back and scanned it and said yes ma'am this is a three-way I guarantee it. I took it home because my dad who is a 50 year retired electrician was re-doing some lamps for me, he sent me back with the equipment Rabelais sold me yesterday because he said they were not correct. So I bring him back tell him I need to three-way is the gentleman says these are three wise I said no they're not and he said man look down in here do you see how this at the store you're talking Greek to me, I said that my dad says they are not correct so needless to say he argued with me I got frustrated got my money back and I will not be back to Ace Hardware

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John Linderman - 42 d 9 h ago

0

Dear John S. Venhuizen,

Hide original message

This is my one and only email before I go to the BBB, Your Facebook and the media. This is not how Americans should be treated by Corporate America. If you tell a customer of yours one thing and then he applies by what you tell him and then he is told something else when he goes back to the store that is false information and false advertisement.

I purchased a weed eater from you just about a week ago and the weed eater would not feed the line I had to take it apart each time to pull out the line to finish the job. Needles to say I did not get threw half the back yard and I put it up and returned it when I had time to witch was the following Saturday. When I walked into the store the first lady asked me if I needed to get that repaired I told her I was returning it and she said there is a no return Policy on that product we can only repair it. I told her the sale person that sold me the unit talked about how great it was and I told him I had never purchased an electric weed eater before. Then I tole him I will try it but need to know what to do if I do not like it or it does not work? The sales man told me we had 30 days to return it after using it only on 1/4 of the yard and not being able to come close to completing my yard with it I called down and told them about the unit and they said just bring it back so that next Saturday when I was off I took it back with the receipt only to be told by 2 people and the assistant manager that we could not take it back. I paid my good hard earned money for a piece of junk that does not work and has not worked since I purchased it. I should have known better when I asked the associate for one in the box and he said this is the only way we sell them. I want a prompt refund on this product and I need it completed by tonight my lawn is still not completed and I am left fighting with your company for poor customer service. I expect a call today or several letters and calls will go out tomorrow to get this taken care of.

John Linderman

(hidden)

Ace Hardware

2901 Highway 180 E.

Mineral Wells, Tx. 76067

76067 Phone: (hidden) Fax: (hidden)

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James Branch - 44 d 5 h ago

I went to the Ace in Palm Bay, Florida with a $5 off $25 boy scout coupon. My items totaled about 45-50 dollars. There was a sale item and they would not honor the coupon. I went to Lowes and spoke with a manager and they honored the coupon even with sale items. There is no need to go back to Ace. If Lowes is willing to lose $5 to get my business it worked." Ace is not the place"

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John Miller - 45 d 10 h ago

Knowing this will not go anywhere. I still need to get it off my chest. I've been in West Texas since I retired from the Army in 1998. Been using the Ft Stockton Ace since it was opened. Deep south west Texas, we are usually taken at our word and a handshake is still a handshake. I purchased 2 toilets from the Ft Stockton Ace back in Jan. Installed on and kept the other for back up for Spring Break. Sure enough, I needed it during our peak spring break. Installed the base, then the tank. Turned water on and saw the tank had a hair-lined fracture that caused leaking. Since it was spring break, I was not able to go the 100 miles to Ft Stockton to ask for a replacement tank. # weeks later, I was in Ft Stockton and talked to a very young male manager. Told him the problem and produced a receipt. He then told me that I could not get a replacement because I could not provide him with evidence that the tank was cracked when taken out of the box and that I should have called him immediately. I tried to tell him about spring break but he still insisted that I could not prove that tank was cracked out of the box. Now, I've spent more time in the Army that this kid has been alive and he's going to call me a liar! I would try and get ahold of that store owner but only an email to this manager is found. Our time using Ace is at an end

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A dissatisfied customer - 51 d 11 m ago

0

The studio city California store is awful. Rude unhelpful salespeople. They don't know the products, are taking selfies instead of waiting on customers, yell at customers and generally unpleasant.

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Pissed off, former customer - 53 d 10 h ago

0

I suggest people to keep an eye on their bank accounts when using anything but cash at the stores. I am dealing with a negative balance thanks the Turner Ace Hardware in Fernandina Beach, Florida. I made a purchase back in December last year. Their system didn't even register the purchase UNTIL MARCH 1ST OF THIS YEAR. After calling my bank thinking it was fraud and talking with the store, I find all this out! After the lady explained what had happened and that it has happened to others, she didn't even try to give me options on how they could fix the issue due to THEIR system. Not. Cool. If I ever go back to that store, I will be paying with cash. If they can't take cash, I will not shop there.

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A Dad and grandfather - 53 d 13 h ago

5

Our daughter became very frustrated with the big box store when looking for touch up paint for their home. My son-in-law is in the Military and is being transferred. In prepareing their home for listing, they were attempting to touch up some areas in their home. After several frustrating trips to a big box store to get a match(unsuccessfully) she finally turned to Ace.

They matched the paint exactly. She was very relived and pleased.

As a parent and grandparent, I was becoming very frustrated. You want to be there for your family and it is agonizing when you can't. When she shared the help she received, a wave of Thanksgiving rolled over me. That might sound silly, but true.

They live in the Mt Airy in Maryland, sorry I don't have the exact location of the store.

The corporate theme " helping place" came through loud and clear. Thanks again.

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Anonymous - 54 d 22 m ago

0

Went to Ace hardware on Pierson Road in Flushig, Michigan one hour before closing time on Monday and after asking for someone to help, Gabrielle and another employee attempted to help us with a color match, etc. Prio to leaving, we offered that they get our order together and call the next day or at least the following and we would come back to pick up our order. My girlfriend suggested that Gabrielle smelled of alcohol and that we provably would not hear from him. well, it is three days later and she is right, to date. What store, especially these days, can afford to lose a large purchase? Incredible!

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Jerry Lopes - 54 d 5 h ago

5

Living in Turlock, CA... We have just had our local small hardware store closed by Lowes. The location of this store has been very handy for many of our residents. We would sure like to encourage an Ace Hardware to replace this business. The building vacated by Orchard Supply, I feel would be perfect for a new Ace Hardware store and appreciated much by our community. The address is: 3051 Geer Rd., Turlock, Ca 95382 Thank you for your consideration---

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John Philip Geisler - 60 d 10 h ago

0

Your buy one get one free gal paont sale is a bait and switch I went to Guthiers hardware in Nashville the only thing the manager said was available was the premium which was 50.00 plus tax no valspar (you can get a gal of paint anywhere for around 29.00 a gal ) I have reported this to the Federal Trade Commission !

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Michael H. - 62 d 9 h ago

1

Your flyer advertise 4 packs of flower seeds for .99 cents,so I picked up 12 packets with the price of $1.89 printed on the packet and was told those seeds were not the ones on sale and that they did NOT get the sale seeds in. The seeds are by the same company in the flyer . They said they didn't know if they would even get the seeds in is this a bait and switch offer. I think they should have sold me what they had at the sale price .

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Lisa J - 65 d 7 h ago

1

I am an Ace Hardware member and I am a bit disgusted with your coupons. I like to shop local and even will pay a little more for items to do so. However, when your coupons are only for a certain weekend (this last coupon good for 3/16 and 3/17/2018 only) and are good only until noon each day, that is ridiculous. Is it any wonder that people shop Big Box stores?? If you have to make your coupons only good on a certain weekend, at least make them good to use all day. Ridiculous!!

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Person - 65 d 11 h ago

0

Terribly inept and duplicitous customer service related to online gift card purchase.

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Teresa Hicks - 67 d 5 h ago

Just letting you know VALSPAR is the absolute worst paint in the world. I bought beigh paint to cover a white room and it would not cover with two coats. Had to paint 4 coats to cover white paint. Will never buy again. It was mixed properly but was so thin. Must have been pure water.

HATED IT.

LUCITE IS STILL BEST PAINT. NICE AND THICK.!

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Basopani - 69 d ago

5

Hello

Whats your ZCE HARDWARE CONTACT Number in Zimbabwe.

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Anonymous - 68 d 13 h ago

+263 77 225 3246

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joann satz - 75 d 13 h ago

Hello, Yesterday 3/6/19 I went into my helpful store which has always been the best place to shop. Sorry to say that I went in and asked a young man by the name of Dave for some help. After he told me he didn't know he walked away as I repeatedly kept calling, Sis, Sir of which he never came back to me. Really! I told Bengi and the cashiers and they said he was new there. You only get one shot at a first impression. If this is the change happening to this store, I will not be coming back.

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DCDenton3 - 78 d 18 h ago

5

To all those against herbicides and pesticides. I do feel sorry to the population accumulated any health issues. These products are a requirement to put food on all homes. As we all look to the future let's try to be more aware of responsibility to use such a product. We must all protect ourselves as well each other. Proper direction of use and protection is a must. All can be safe when being aware of hazardous to all. I have used these products personally since the age of 7 and now 44. My future may or may not be impacted from prior use. I was full aware that i was using a product to kill. With that being I washed all garden produce to enjoy. The farmers of the world know they are at risk and do it for us without being lawyer happy. Positive note stay safe with Safety please.

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Barb Baitz - 79 d ago

0

I was walking into my ace hardware in Naples Florida 1 mile from the beach and saw they made a special purchase of Round Up weed , aquatic ,people and animal killer on display.I was disgusted to see this. You know very well what Florida is dealing with in part because of this Cancer causing Red Tide feeding dog killing pesticide. I cannot believe you are selling it 1 mile from the beach. Why don't you take an example at from Cosco and ban it from your stores?Wouldn't it be nice if you would hold workshops on how to kill weeds organically. It would be great for your image. You know there are so many lawsuits out there because of the harm glyphosate causes and you made a special purchase anyway.Shame on you and I hope you rectify the problem because it is being spread all over social media that you favor profit over the health of Our water and our health. I really hope that you take the lead after Costco in banning this product. Thank you, Barb Baitz

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Mike MacDonald - 84 d 14 h ago

4

Ace Hardware in Key Largo FL known as KLI will only take back a Ace Hardware item for 30 days even if it is defective. Ace's package says we want you satisfied and bring it back to the store it was purchased from. Clearly KLI isn't interested in customer servive

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