Gold Country Ace Hardware Cameron Park California Eldorado County...Back in August of 2018 I went in to purchase a new lock for my storage because I had lost the key to it..I also was looking for help to have the lock sawed off..A employee by the name of Rick came over to help me..I was very very emotional because my mother has dementia & had been accusing me of many things..one of which was not inviting her to my wedding some 50 yrs back..thats why I needed to get into my storage..my wedding album was there & I needed to bring it to her to assure her she was there..I couldnt even remember where in the storage the album was it had been so long..This is very hard to explain..Not only did Rick help me pick out a new lock but he told me he would meet me at my storage after his lunch & remove it..When I went to the counter to pay the woman who was helping(sorry I never got her name) saw the tears running down my face as I tried to hide them..she very gently handed me a tissue & ask me if I was going to be alright..(very discretely)she was a gem of a person..Rick showed up at my storage & was able to remove the old lock..After he left I just stood there looking at all the stuff & thought I'm not going to find this & I just can't do this crying..all of a sudden there it was..the box that had not only my album but pictures..lots of childhood pictures & more all within reach..no digging!..YAY!..I can not say enough about those two employees that showed such kindness..I was in a very emotional place & really was having a hard time keeping it together..This two wonderful people (employees) went beyond anything u experience now a days in a customer service..They were special guardians who with kindness & gentleness help me achieve a very difficult tasks..retrieving some memories for someone who lost them..
I purchased a facet airator ,was a female fitting ,I needed a male fitting ,original was purchased with a credit card, the exchange was a .66 cent difference ,I didn't have my card with me ,so the manager said she would give me 66 cent store credit ,and yes I had original receipt,or put the 66 cents on the bank card. Ok. So I went home got bank card and at this point I requested a refund for the product ,and now will not ever do any business with Ace hardware again ,you put customer through this much hassle,over 66 cents. Kiss my ----- ,now I will be glad to pay twice the money, to not be treated in this manner ever again.
Why am I paying a delivery charge from local Ace store for a 949.00 grill? When commercials say free delivery over 399.00
This is just a comment on the Christmas commercials, I ve never had a problem with any of your stores. And the one in decatur TN where I used to live had my bird seed on sale all the time. I'm bored. I have time to kill so this is just a thought. When I see your commercial for how you can help someone pick out the perfect gift I expect it to be something awesome, but a travel mug? If someone s on a budget I guess it's nice to know you have inexpensive gifts but I'm not going to think great gift ideas at ace , they ve got mugs. Maybe show me an awesome grill or a huge set of tools. Anyway I just think your advertising people dropped the ball. I'm Not upset , this is not an angry email. It's just a thought. I wish a HAPPY HOLIDAY season to everybody,
(hidden) Tis the season to rob the Goy, Fa la la la la, la la la la la la
Fa la la la la, fa la la la
Fa la la la la, la la la la la la
When people buy a lot of anything at your store please understand that we enjoy shopping at your store. when cashiers question or make comments about how many of anything you buy, that is disrespectful and unprofessional. I understand that what I'm about to say is trivial and unimportant. I purchased three packs of a certain candy in a local ACE Hardware store as i handed the cashier's my purchase there was three ladies behind the register who stared laughing and saying the name of the items that I purchased I did not know what the joke was until i opened the bag and looked at the items and saw the names on the items that I purchased. I went back into the store and informed the cashier that I understood what they were talking about. It may be trivial but this happen a lot stores. three of the same items may not look like a lot to you but it looked like a lot to these ACE Hardware workers. I'm returning two of these items back to the store they can keep the money.
My friend and I walked into a Ace Hardware in Provo,Utah to get some razor blades for my Dewalt razor knife. As soon as we walked in it was apparent that we where going to be escorted through our entire visit not to be helpful but for obvious reasons to make sure we did not steal anything it was making paul upset so I turned around to an employee that was our escort and handed her my purchases and said well if we are going to have an escort here and started handing her our purchases it was very unnerving and uncomfortable we thought we looked ok or presentable I was currently working for the property management company that owns the building they are in so i can assure you we looked respectable i get it its the holidays but they took it way too far by profiling us in a category that is not so savory.
On my visit today (12/8/18), I over heard that ACE Hardware stores recognize and
give discount(s) to VETERANS. I must say, "I never knew ACE Hardware gave
discounts to VETERANS" because the cashiers and/or stores never asked or publicize
that they have and give discounts to VETERANS.
If this VETERNS discount by ACE Hardware stores is valid locally and
nationwide, each ACE Hardware store needs to advertise that they do
by announcing it at the cashier registers and at store entrances..
Ace Hardware does NOT value their employees. The HR Department is run by inept employees. Warehouse Employees are REQUIRED to work 10-12-14-16 hour days and NOT allowed to leave till the work is done. Family DOES not matter to Ace Hardware Corporation. My daughter has worked extremely hard for their company working the strenuous overtime whenever asked. She is now being considered for termination because 2 Sundays a month, she needs to have her son back to his father 1 hour 45 minutes away and can only complete an 8 hour day. (She does not leave early...she just cant work overtime that day)She has never refused overtime other than the court ordered 2 Sundays a month. Her paycheck has been inaccurate for months and despite her attempts to talk to HR, she is being reprimanded for being angry about the money that was not accurately calculated for the overtime that she worked. It didn't matter she needed the money to pay rent and her car payment. The requests fell on deaf ears for weeks until she got upset, then it was her fault. I am the Mom that always blames my kids first and ask what they had done before I blame someone else. I make them take responsibility for their mistakes. The mistake she made should have ended in a written warning; however, she has now been off 4 days without pay and the only answers she can get from HR is they are trying to gather information. She has NEVER received any disciplinary action previously, is not late, works way about her percentage, and works CRAZY hours of overtime. BTW- she took a "mental health sick day" and her co workers texted her that the work load was overwhelming, so she decided to go help her employees out instead of dealing with her mental health...only to have the manager put her in a position that did not need help, not in her regular department where her other 2 fellow employees had called off. She was called an "extra", so she told the office she would like to go home since she really wasn't needed and take her day off. She is being considered for termination due to abandonment. The HR representative explained to her that she has multiple points for being late; however, it is because someone forgot to change her "start" time in her file and her new start time is 1/2 hour later than her original time. She was given a point because she was 10 min late because there was a bad accident at the light leading up to her work, and she stayed with the injured driver till the ambulance came. She was reprimanded for using the "F" word in the warehouse in one instance.....we all know warehouse employees and supervisors would never use the "F" word. I know my daughter has faults; however, in this instance she is being unfairly discriminated against and this has caused her anxiety and excessive stress because after 4 days unpaid, they still have not allowed her to return to work. She will be unable to pay rent, child support, car payments etc. Warehouse employees are not permitted to leave until ALL work is done, but unfortunately, that does not stand true for the HR department. They can play havoc with an employees life with no repercussions. Unfortunately, in PA employers can dismiss anyone for any reason whether it is fair or not. I just cant believe that a company like Ace Hardware would do that. She hasn't gotten an answer back from the company whether she has a job or not, but why should she continue to work for a company that would put someone unjustly through trauma. Repeatedly, over the phone and for 3 days in 3 letters, she has requested information on why she is being considered for termination, yet has not received anything.
what is ACE hardware policy on earning points? Is it a corporate policy or region/store controlled.
I recently moved to Blackfoot Idaho which has an ACE store. Several times, purchasing small
items have been asked about signing up for the "points" program. Have declined due to amount
of purchase. I recently purchased an item for approximately $900.00. When I picked up the item
(prepaid) asked to receive the points. Was advised the "com" was down and this could not be
done through the Ridley ownership. When the "com" was restored it would not be possible to
award the points. WHY NOT? Chuck McVay, Blackfoot, Idaho.
The manager at harware city only seems to want to fight with customers and not assist at all. He is laughing while the employees seem to be scare of him. its really odd. tuesday 5:40 december 4 2018
I called corporate office in Illinois spoke to someone there but I don't think it was going to go too far but I'll tell you the new Ace Hardware that opened in St Cloud Florida ZIP code 34769 is a waste I work in the woman is in front of the counter the worker leaning against the counter on her phone the other worker has his back bending down by the front door a male customer is walking out and all of a sudden he says sir sir can I help you and you guys know and kept walking out and I wanted to buy two bags of mulch instead of the 5 for 10 and she says we're not in that program so I turned around and walked out and that's the last time I've been next door and that's the last time I'm going first and last the owner of that Ace Hardware needs to wake up and open his eyes I was very disappointed
And Ace Hardware truck blocked me in for 45 minuts. I will never set foot in an Ace store again.
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God bless you.
Gentle(wo)men, Your employee's at Store # 14359 (Holy Hill, Florida), need some customer service retraining.
I was treating terribly (11-20-2018 approx 11 a.m.) for being educated & knowing what I was talking & asking about. I have wrote on your complaint website about the situation, but your website kept saying it had a problem & to do the whole letter over (after spending approx. 30 minute's explaining to you (website). I won't be wasting my time doing that. I worked for "HUD" (chief building engineer & master electrician--35 yr's, now retired). I have posted on "HUD" website not to do buisness with "Ace" in the future. Already have had many from manager's all over the country contact me to find out what happened. This is going to snowball..
Ace is indeed the place. It has a great reputation in Silver City, NM. Always the one place mentioned when it comes to personal service and a helpful attitude in town. The fact that Ace Hardware advertises on Fox "News" is incongruent with the great reputation they have. As our great country is being ripped apart from hateful speech and biased misleading half truths on Fox News, it makes us wonder why Ace wants to be associated with an entity who is taking down our country.
Thank you for great products and service, and also -- PLEASE -- don't pay much attention to Fox News - hating liberals. Your ads on Fox are just fine.
My 85 yr old father went a few weeks ago to the ace hardware store in Lakeport texas & had a very bad experience. He went in for 1x10 board & was told didn't have, after several size, my dad ask what size they did have. Then when he ask about screws, they were very rude & said they thought on "row" . Didn't take him & help find them. Thought ace was suppose to be the helpful hardware! My daddy lives only 2 blocks away & will not go back. Lakeport is very small town & word gets around . With this unhelpful attitude, the store will not last long.
I find it deplorable to advertise Christmas before Remembrance Day. That is November 11, in case you have forgotten. "Lest We Forget" :(
If you have a corporate account beware!! Ace Hardware does not hire people that are capable of applying your checks to the correct invoice and they loose checks. It's so frustrating to have to call all the time and then when you do, no one can help nor do they know who can help!!! ACE you should hire actual Accountants.
Ave Hardware in Newberry Fl. Does not stand behind their 30 money back policy. Tried to return a defective chainsaw and was given the run around. Calling Corperate & anyone else tomorrow until they make good on it.
I love going to my local Ace Hardware but will stop if the Ace Hardware company continues to advertise on Fox News. Fox News is hurting our country while making large profits throwing poison into our national discussion. I'll drive a couple more blocks and go to another hardware store.
We shop ACE often. Because they advertise on FOX including their Lou Dobbs show, we will be boycotting ACE. In light of the current ugly climate fueled by the Right Wing Propaganda machine that is FOX we have made this decision. We hope that ACE does care about their customers and their image and looks for advertising opportunities away from FOX Not news.
I concur with this comment. We LOVE our local Ace's Hardware (the best one on the planet!) and have supported it for over 20 years. However, we will be boycotting Ace's until you stop advertising on Fox shows that deliberately spread falsehoods and fear that are leading to violence and domestic terrorism in our beautiful nation.
I concur! I will not be doing ANY business with Ace Hardware until they withdraw from advertising on the Replusive and Divisiveness Fox News.