Information, reviews and public commentary for US companies

 

Ace Hardware

Rating
1.925
Address
29891 State Highway 59
Loxley, AL
36551-3129
County
Baldwin
Contact
Ron Mc Clinton
Role
Manager
Phone
(251) 964-8500
Annual Sales Est
$129,500,000
Employees
250
SIC Code
5072
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jensley50@yahoo.com - 2 d ago

5

We would like to commend your store in Salinas,Ca.

Each and every time we shop at the Ace Hardware store we are received with a smile and helpful employees.

Just this last time we want to recognize one of your employees,Victor for his excellence with helping us with our purchases.

Thank you,

Most sincerely,

Bill and Joyce Ensley

Salinas, Ca. 93906

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Tetonmoon - 10 d 15 h ago

1

My husband just went by your Belfair shop to return and item we purchased at ACE in Spokane for our RV we did not need. He inquired about returning to Belfair when he purchased and of course was told "just keep your receipt"

He goes to return with the purchase receipt and your so called manager who walks like she just got out of bed and we where interupting her nap, told us she would only refund $24 and no taxes and that you where not an ACE Hardware but a Scott McClendeans LOL

So we have lived in a lot of places, mostly rural or semi rural and all have had Ace Hardware owned by local owners but all have to abide by the rules of franchise and also returns from store to store..

So now we have a product we paid almost $5 plus tax for more at an Ace because we where out of town, never opened or used and with receipt and yet your tired, slow manager with a snooty attitude won't refund?

That doesn't fly and will be contacting and filing a complaint with corporate.

Time and gas for miles let alone getting just another bad customer service in Belfair we are done. I am sure there are other box stores that would love our money and we are done making excuses for bad service at small owned business. W e have always tried to support local business but this town has zero respect for the people who do so and act as if entitled.. Well Lowes isn't even 12 miles away people and we can spend our hard earned cash there if you rather..

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T. Shattuck - 14 d ago

I urge Ace to stop carrying neonicotinoid pesticide products and to stop end selling plants grown with these pesticides, to protect bees and the environment. There is scientific evidence that links the decline of bees to neonicotinoids. Walmart and TrueValue have already made a commitment to take these products off of their shelves. If Ace does not do the same, I will make a point to shop at those stores and not Ace Hardware.

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MHB - 14 d 4 h ago

5

HOW CAN ACE IN GOOD CONSCIENCE SELL 'ROUNDUP'? SHAME

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Reverend - 25 d 6 s ago

3

Why is ACE HARDWARE still selling pest-killing chemicals that kill bees? Both WALMART and TRUE VALUE have agreed to stop selling neonics, the chemicals which are responsible for endangering bees.

Connect the dots: no bees equals no pollination equals no fruit, vegetables, flowers, honey equals gap in food chain equals human suffering in the form of hunger, employment losses, productivity and diminished quality of life.

PLEASE ACE HARDWARE, stop poisoning our environment. Help us thrive, not dive.

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Karencotm@yahoo.com - 39 d 15 h ago

I will NEVER shop at another ACE hardware store. I live in Gresham or and visited a store located at 161 and Division street. I was with my 83 year old mom. I was told to stop bitching by cashier when I asked question regarding false advertizement (claiming to have product for sale but out of product). Ad mailed to my home had NO sale product available and NO substitute product. What a scam. The assistant manager and cashier were scary. I asked them to call police to protect my mom and me. Frightening and traumatized. Cashier refused to sell furnace filters to my mom. She was in shock over employee treatment. Then after second refusal to sell filters to my mom, cashier would not accept $5 off coupon for $20 purchase. A nightmare business! PS. I own a construction company. I WILL NEVER patrinize another ACE store. NEVER EVER NEVER

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Orio - 61 d ago

5

I live in Massachusetts and have been frequenting the ACE Hardware store in Canton MA for several years. The store manager, Stephen, is such a big asset to your company. Any time I come into the store with a question or request he has been so helpful, and it's not just with me, it's with all the customers. He has a professional, caring and warm demeanor. He makes the store in Canton MA a FIVE STAR store.

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ANGEL ROSADO - 65 d 15 s ago

0

Was putting through an order on Acehardware.com....was disappointed to find out that I couldn't use my Ace Rewards Coupon for $5 off the order. I have to go to the store....and customer service told me that there would not be an adjustment made for the $5 at the store level do to it being an online order......YOUR SYSTEM IS TO MUCH BOTHER......BACK TO AMAZON

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Emily J. White - 69 d 19 h ago

5

Recently, the Ace Hardware closed in Elizabeth City, North Carolina. This is a real loss to our town. Is there anyway another franchise could open a store here?

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Christine Zelmer - 105 d 18 h ago

5

this is a big atta boy thank.you to.the Ace.Hardware in Winamac,Imdiana.

These folks,namely,Sam and Michaela went over and above helping me on 2/11/17.!!

Went in looking for a riser step to help my sis get into bed easier after hip surgery..No such thing existed but once I described what I wanted they offered to make it."I can make that and come back in a few to get it..how cool is that?

Very rarely in our world today have I received such wonderful customer service!!

and the step was PERFECT! We need more stores like this!! thank you Ace Hardware Winamac!

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Mary FAllecker - 110 d 40 s ago

Ace Hardware on Ninth street in Tucson is a joke. Managers sleeping with very cashier, purchasing alcohol and weed for her as well. Doesn't even try to tone it down in front of customers. The young lady looked very young and this "Manager" was very short with grey hair. Very creepy and horrifying that people like this are around young girls.

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Danny - 111 d 16 h ago

1

The Richmond ky store don't follow store hours. I've been by there several times during the week and they are always closed at 630 pm. When they suppose to close at 8pm. This problem needs to be addressed

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Michelle Adkins - 115 d 16 h ago

Just wanted to voice a complaint about an employee at the Florence, SC store. The gentleman made a joke calling someone a faggot and was neither corrected nor punished for using such a slur. In fact, every employee within earshot laughed as well. I wasn't aware that such unprofessional behaviors were accepted in your stores.

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Julie H. - 146 d ago

0

i would like to file a formal complaint against the ace store in zebulon ,ga.

i called to inquire if they were hiring and a person claiming to be the manager

of the store said his name was "Cory". he was extremely rude said that they

were not hiring and not to call back anymore. i will never go back to that ace

or any ace store and i will tell all my friends not to go to any aces. there was no

need for him to get so nasty. i merely was calling to ask a simple question.

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Anonymous - 122 d 24 h ago

Never ask that question on a phone line .

You can ask for the HR phone number.

HR = Human Resources -

That's where the steps towards hiring is done.

Don't tell people your business on the phone.

On a phone just as on a PC anyone can say

what they want to and you don't know

the truthfulness of their words.

PC = Personal Computer

Remember blabbing out what you want ,

shows a lack of experience . . people will shun

you . . very few will welcome you, or give you help.

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Walt - 134 d 12 h ago

1

I had item

Item no: 7461924 | (hidden)05 shipped to the Prinevill,Oregon store. ACE said it would take 1 to 7 days. I was snowed in and had to have a neighbor to the ACE store. This was 5 days after ordering. I couldn't get the store on the phone. The Item had not arrived, well it hadn't been 7 days. I arrived back home and had an e-mail from ACE that my order was canceled. I was @#$*&^ and this item was still on line to be ordered. Communication or lack of ,is what will lose you long time customers. ACE is not the only retailer providing this same service.

Walt Wagner

(hidden) (hidden)

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Southern life - 143 d 4 h ago

I would like to make a complaint on a Ace Hardware store in Bushnell, Fl. 33513. They are failing the customers, they barely have anything on the shelves. They are not ordering stock. And they would be better off to close the doors. They are worrried about True Value but already he's store is stocked,and now we have Tractor Supply opening. Someone needs to check into it, it's giving Ace a bad name.

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Juanita - 176 d 14 h ago

http://www.snopes.com/ace-hardware-stands-against-standing-rock/

You should be addressing this memo from Camilia. If you are truly not selling to Standing Rock, you are a disgrace, and I will not continue to shop at Westlake Ace Hardware in Springfield, MO anymore. There is a treaty between our govt and the Native Indians. It should be held to the word. I know that's not something any govt anywhere wants to do, but it damn straight needs to be held to the wording in the Treaty. I am appalled at our government not stopping this before now.

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Debra Valenzuela - 176 d 17 h ago

This letter is to express my EXTREME displeasure with ACE Hardware for their unconscionable decision to refuse to sell merchandize to people in North Dakota simply because the Sheriff In the area said not to sell products. I refuse to EVER purchase ANYTHING from you company EVER AGAIN.

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Wendy Wilson - 178 d 34 s ago

Shame on you. Racists. Refusing to

Sell to Native Americans.

It's unthinkable that you could be so

Ignorant and unAmerican.

I refuse to shop at your stores--

Until you change your policy.

I certainly hope they Sue you-unfair business practices!

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Johnny Draco - 177 d 5 h ago

0

Yes the jews are Racists but they have no shame. Tell every one.

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ACE LOST PREVENTION SUCKS - STEAL FROM THE NOW ! - 177 d 12 h ago

0

YOU HAVE NOW LOST MY BUSINESS.......

Ace Hardware stores in the vicinity of recent pipeline protests in North Dakota have been requested by law enforcement officials to refrain from selling materials that could be used as incendiary devices. Ace's number one priority is to protect the safety of its employees, customers and the communities each store serves; Ace will continue to cooperate with law enforcement officials. Ace's compliance is not a reflection of any corporate viewpoint on the pipeline project.

If you need any further assistance, please do not hesitate to contact us and refer to incident 2529138.

Have a great day!

Sincerely,

Camillia H. | Ace Care Center

(888) 827-4223

Helpful is our Business - Caring is our Commitment"

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Ken Little - 177 d 5 h ago

Like cooking fuel and fuel for heat?

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Ken Little - 177 d 5 h ago

Say no to Ace. Say yes to Standing Rock!

No more shopping at Ace Hardware for me.

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Andy do cahill - 178 d ago

I am writing to let you know I will no longer be spending my money at any of your stores. I am

Standing with those at standing rock

Thank you

Andy D Cahill

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