Yeah I have a complaint about one of their stores in Billings Montana and when I call I get bounced around and hung up on have to complain about the way that woman was treated but the mentally abused battered your house has been broken into and assaulted and the treatment her and my daughter received well going after security door parts
Why is it you don't give Veterans a 10% discount like Home Depot & Lowe's do. You not like Vets?
I have worked for an Ace Hardware in Colorado and in Arizona. I was on the ground floor of the opening in Colorado. I enjoyed it for the most part. Small towns seem to be better choices for these stores.
I now live in Az and worked for an Ace owner. I made it to Assistant manager. Then was told I had no authority. There are NO training programs for anything in these stores. It was sink or swim. I had quite a bit of knowledge to bring to the table but was told to keep it to myself. As I was working there I began to see what the moral standard of the owner was. It is okay to receive slightly damaged product from the warehouse, claim it with Ace, get your money back and then sell it for pure profit on the floor. Perfectly good salable product being claimed in substitute for something owner would take home.
Employee was caught hoarding product and using product from floor. Was not purchased or store used. This employee was talked to and with no consequences at all continues to work there. Product was written off as theft.
No security cameras in stores for assistance in inventory control. These stores are widely known as easy marks for stealing.
I resigned gave my two weeks. Owner did not accept is as he was going on a big hunting trip the next day. I stayed, he went on trip. A week after he returned he asked for my resignation.
I enjoy ace is the place, but, why do you put expiration dates on your reward points? I am a Gardner and only go to Ace during the growing months. I spend a little bit of money at Ace during the growing season. Unfortunately I receive most of my REWARDS (lol), in the winter. Don't know why your accountants cannot figure my reward faster. By the time spring rolls around the points have expired. Just received a premier offer from Ace in the mail, but they expire in March, I think I will throw it in the trash.
I actually work at Ace Hardware in Green River, Wyoming, and I am unsure about all Ace Hardware as we are owned by an amazing guy! We honor all black top rewards coupons no matter the expiration date on them! Those for whatever reason have a date, but at our 6 stores (obviously owned by the same guy lol) they never expire, we just override them at the register! Maybe you should just go in and check with your local store, they might do the same!
We have asked our local Ace in King County, Washington, to stop carrying nursery products and plants containing neonicotinoids (neonics). We have not had a response. Pesticides that contain this ingredient have been proven to be bee-killing chemicals without a doubt. In fact, the effect of farms using these products is spreading farther than at first expected, and are 5,000-10,000 times more deadly than DDT. The EPA has continued to allow, but we all know that it is going to have to be the people working with companies that will be the only effective way to stop such blatant abuse of our food system. In fact, recent accounts of which many have been aware for several years, report malpractice by labs and collusion with the corporations manufacturing many chemicals, since the 1970's. Marin Ace has banned all products with neonics. Why aren't other Ace retail stores following the lead? Why didn't corporate headquarters take notice of Marin County?
The ACe near me, Bowles and Kipling, Littleton CO never has the items n sale. Today the ACE Windshield Wash that had a coupon valid today only was out of stock 1 hour after opening. This is very common at this location. Why do you send out out coupons, just to get us in the store to screw us/ACR is extremely poor. Only out to screw the customer.
I can see why you rating is only one and one half stars. Just as many if the other ratings and stories that I have just read, I too have had the same experience. I saw a patio set on sale on line and when I called a local Acce store they said they were out of them but would order one for me. Days later I receives a message saying that could not fill my order and to call them if I had any questions. When I called I informed them the spelling of my last name was wrong. The lady told me that was not why the could not fill my order. The warehouse was out of them. She said if you order online it will go to different entity and the will let you know if they have it in stock. Right after I hung up with the lady I got and add on my cell phone from Ace. It was for a different set that was on sale the it said we have these others you might like. The set I wanted was one of them. We called and was told they had it in stock. So we ordered it. I have guest coming here this weekend. It been a couple of weeks since my first order. Today we got a notice that they are out of stock. My wife called and the lady told her she was sorry but the company fies tbis all tbe time. I then got a message from that ladysayong she could only see one order and not two and she was sending me a $10 gift certificate. I wrote back and said to give it to someone else because I will not be ordering from a company that doe s this to their customers. One and a half stars!!!
you I bet that makes your CEO very happy !
I went bought a 30gallon electric hot water heater from ace on the 8th i was'nt any good took it back on the 9th the didn't have a replacement and i had to wait 5-7 days to get my money back, i will never spend another dime with ace hardware.
We recently went to the Ace Hardware in Fort Worth on Sycamore School Road. Prior to that we had looked everywhere for a certain product. We went to Ace for the last place and they had it. I absolutely loved that store and the employees were awesome. Especially the man greeting us. He knew exactly what we were looking for and directed us right to it. Anyways I'm writing you to say it would be a dream come true to have a similar store in our town. We live in Joshua Texas and I even know the best location. There is the perfect space to lease right next to the Dollar Tree. I hope you'll take the time to at least look into it. I think many residents would gladly support something like this.
Ace is the place with the helpful hardware FOLKS.Give me a break...Political rollovers..Customer loss...And your rep points keep dropping
i bought a hot water heater 50 gallon from ace hardware run by jim gallway who would not honor the warrenty and would not give me the number to get some one to fix it. my husband just got out of the hospital with his heart damaged and had to argue with jim galloway to get my hot water heater look at i had to call coorprate to get service.
I placed an order twice for exact same item, as your company cancelled my previous order in error. I am extremely upset and beyond disappointed and terribly dissatisfied with ACE. My original order was placed on and I was forced to call over a week later to follow up on its status; your representatives had no explanation as to why that original request was cancelled, she was extremely rude and unprofessional. So I called back, another lady helped me to request it again, as it was still in your add for $299. Until this day you are still advertising the exact same patio set but now for $399. I am irate with ACE and would you to make it right. I am determined to write to your top corporate offices and social media for your lack of availability, unable to complete a customer's promise and most awful, your lack of Customer Service Satisfaction.
To add to this. Zero rating was not an option so I was unwilling forced to choose a 1. Definitely not deserved.
For gifts, I ordered four atomic clocks with indoor outdoor temp by LaCrosse. And apparently due to the way they were loosely packed, two of the clock trims have rub marks on their bezels (surrounds of plastic.). I can't give these as gifts. And your return policy is such a pain I won't attempt it. I suspect that's on purpose. I always looked up to Ace and now, sadly, another icon goes down.
In reference to the Santa Barbara California store located at 415 E Gutierrez St, Santa Barbara, CA 93101. Owners name GARY SIMPSON. My daughter (age 32 & 8 months pregnant) went into purchase a humidifier today due to the Thomas fire and the air quality being at dangerous level. A gentleman which was also purchasing a humidifier was kind enough to lift the humidifier into her cart and to walk up front with her being she was obviously very pregnant with a toddler on her hip. GARY SIMPSON "jerked" the humidifier out of her cart and literally yelled at her that it was one per household! I also had a humidifier in my arms and he attempted to pull the box out of my arms three times! At this point he was yelling at me that it was one per household and I couldn't buy one for her! Gary was so busy yelling at a pregnant woman that he wasn't able to see the older woman in front of the line was buying two the gentleman that just walked out had three and the guy standing on the corner had two. Apparently he feels that yelling at a pregnant woman with a toddler makes him a big man and her a easy target! My advice is DO NOT SHOP THERE! People like him do not deserve the business...... and they wonder why people shop on line!
Ace Hardware advertised a generator as being available. Took my credit card information, I stopped shopping elsewhere. 5 days later they notified me that the product was not available. I looked online after receiving this notification and the website showed it was still available. Requests to get an explanation have been met with 'someone will have to call you back'. What an unprofessional way to do business ! If you take my credit card, show product is available and then tell me it is not available why should I or anyone do business with you?
A response is requested
I thought "maybe" being in a LIBERAL state ie....California that as a Black male there would be NO (or little overt RACISM) but upon entering the local Ace (just reopened) Hardware Suisun City I went immediately to the rear of the store. 1.) There was a customer service rep (on the phone named "Robert",) 2.)There was another employee who could NOT answer the basic question of another customer (already in the store.) Being a Disabled Veteran I was in no hurry as "Robert" informed me he'd "help as soon as he got off the phone." Upon getting off the phone he walked RIGHT PAST ME, DIRECTLY TO THE OTHER EMPLOYEE TO "EXCHANGE" CUSTOMERS BY TELLING ANOTHER EMPLOYEE NAMED "TIFFANY" TO HELP ME?" 3.) Comes over to assist me and "SHE"/ he is a 6'2" 235lb white male with RED lipstick and his hair combed like a female? In a HARDWARE store the discussion of this person's gender confusion, my political beliefs, morality or immorality of a TRANSGENDERED, untrained white male versus a disable Veteran who happened to be black? No more Ace Hardware membership for me or mine including my church. Disgusting; political correctness is worth more than the dollars of professionalism of the "customer being right!"
@ Cheroblite -
Stop playing the Race card. Furthermore, California is part of Mexico now.
Paul's Ace Hardware in Scottsdale, AZ This Ancala Via Linda store has gone downhill over the last few months. The look of the store isn't stocked and organized. Staff always talking among themselves. Air filters section was a complete mess. No large bags at register. Clerk was clueless. Don't see how Ace can beat the big box stores without maintaining a significant quality customer experience.
Hay you left wing scum bags. It's Merry Christmas not Happy Holidays.Never ever will step foot in your anti CHIRSTmas stores again.
Let's face it people ACE is a DUD.
Another mason corporation.
Perhaps someone from corporate needs to spend a week at the store in Vermillion, SD!!
I refuse to ever go in there again. I have had it.
The isles are usually filled with merchandise all over th floor and you can't even walk down them & their employees are the rudest people I have ever delt with! You can go in there once a week and they will act like they have never seen you in their life. You can ask them a question and they stare at you like you just walked out of a mental facility.
They are defiantly price gouging and making a huge profit in their pocket. I can drive 30 miles away and get something for the exact price on the website. Not here because it's going to be about 20% higher in this store. They have been trying to sell thie same pink pig Treager smoker for over 3 years. No one will buy it because of the price tag on it.
All in all, this town needs a hardware store, but Ace is definitely not the place with the helpful hardware face in this town. I will continue to drive 30 miles away where they know me by name, and treat me like a friend,
I expect to be able go into any Ace Hardware and converse in English. We ended segregation remember? Gracias otherwise known as sarcasm.
I am writing regarding a disappointing experience I recently had with ACE. Your online return policy says that an Item may be returned to your local store with the receipt within 39 days. It does not tell you that the item being returned must be bought from the store your return it to. This is very misleading. I recently purchased an item in Oklahoma. When I returned to my local area I called customer service to inquired about returning it as it was not what it appeared to be.
I was told that I needed to return the item to the original location that I purchased it from. Makes little or no sense for me to travel over 600 miles to return the item. This will be my last purchase from ACE. The item is brand new, less than two weeks since purchase, have original receipt. Not happy at all.