Thank you for great products and service, and also -- PLEASE -- don't pay much attention to Fox News - hating liberals. Your ads on Fox are just fine.
My 85 yr old father went a few weeks ago to the ace hardware store in Lakeport texas & had a very bad experience. He went in for 1x10 board & was told didn't have, after several size, my dad ask what size they did have. Then when he ask about screws, they were very rude & said they thought on "row" . Didn't take him & help find them. Thought ace was suppose to be the helpful hardware! My daddy lives only 2 blocks away & will not go back. Lakeport is very small town & word gets around . With this unhelpful attitude, the store will not last long.
I find it deplorable to advertise Christmas before Remembrance Day. That is November 11, in case you have forgotten. "Lest We Forget" :(
If you have a corporate account beware!! Ace Hardware does not hire people that are capable of applying your checks to the correct invoice and they loose checks. It's so frustrating to have to call all the time and then when you do, no one can help nor do they know who can help!!! ACE you should hire actual Accountants.
Ave Hardware in Newberry Fl. Does not stand behind their 30 money back policy. Tried to return a defective chainsaw and was given the run around. Calling Corperate & anyone else tomorrow until they make good on it.
I love going to my local Ace Hardware but will stop if the Ace Hardware company continues to advertise on Fox News. Fox News is hurting our country while making large profits throwing poison into our national discussion. I'll drive a couple more blocks and go to another hardware store.
We shop ACE often. Because they advertise on FOX including their Lou Dobbs show, we will be boycotting ACE. In light of the current ugly climate fueled by the Right Wing Propaganda machine that is FOX we have made this decision. We hope that ACE does care about their customers and their image and looks for advertising opportunities away from FOX Not news.
I concur with this comment. We LOVE our local Ace's Hardware (the best one on the planet!) and have supported it for over 20 years. However, we will be boycotting Ace's until you stop advertising on Fox shows that deliberately spread falsehoods and fear that are leading to violence and domestic terrorism in our beautiful nation.
I concur! I will not be doing ANY business with Ace Hardware until they withdraw from advertising on the Replusive and Divisiveness Fox News.
Let me just start by introducing myself. I am a 28 year old black female and I drive trucks (18 wheelers). It's bad enough the trucking industry is a "man's world" and women either get commended for being behind the wheel of a big rig or either frowned upon from those who feel like we are stealing their territory. ANYWAY, I went into this Ace Hardware store in Dillon, South Carolina on today, September 6th, 2018, to purchase two keys for my Volvo Semi truck. There was an older white gentleman in front of me and the white lady behind the desk was just all smiles and engaging in conversation with him whilst finishing up his transaction. I grabbed a keychain off the rack behind me and when I turned around, this lady and I made eye contact and I smiled at her as to say, "hello". She just looked me up and down in utter disgust and looked away. I just said, "wow", to myself and tried to brush it off as to her having a rough day (I know because I've worked customer service jobs before). So, after the gentleman in front of me left, I approached the counter and she didn't even greet me. She just looked at me so I said, "Hello, ma'am. May I please have two keys made for my Volvo truck." She rolls her eyes and says, "I come in and the first thing I gotta do is make some keys." She then storms off and grabs a binder and puts it on the counter with "attitude" and shakes her head and says, "You gotta tell me the model of it. There's all kinds of different models of a Volvo truck." Yes, she was correct and I didn't argue with that. The fact of the matter is that she gave me such disrespect before I was even at the counter. So I said, "You know what, I'll just come back. Give me my key back." She placed the key in my hand and I walked out leaving that keychain I had picked up on the counter. I wasn't about to give her my money. I cursed amongst myself because I was really infuriated and I heard the woman say, "Ma'am", as to call me back to ring up that keychain. I went to my car and was about to leave but I just felt the need to go back and confront her. I didn't want to do it while there were other guest behind me, but at that point, I didn't care. I went back in there and this time there was a black gentleman in front of me. She finished the transaction with him and when she saw the fury on my face, she forced a smile on her face and told him, "Have a nice day". So, he left, and I came to the counter and I said, "Look, I greeted you with a smile and asked you kindly to make two keys for me and you roll your eyes at me, shake your head, look at me with disgust and THEN you have a problem with making the keys??? That's what you're SUPPOSED TO DO!!! THAT'S YOUR JOB!!! It doesn't even take long to make a key!!!! I gave you respect and you should have returned it!! That's not proper customer service. I don't care who wronged you and what color they were, but that doesn't have anything to do with me. That's not fair to me and I see the way you treat people of color and you are a RACIST!!!" She says, "Wait, will you just let me explain?" I said, "No, there's no justification for the way your treated me. I didn't do anything to you but be nice, but that's okay, I should've known you people were racist the last time I came in." Yes, I was there about 6 weeks ago to get some other keys made and got the same "cold shoulder" treatment from her and another young white lady, but it wasn't as bad and direct. Like I said, I just brushed it off as them being busy and I know the stresses of customer service. But, this time it really hit the fan and I would never recommend their services. After I accused her of being a racist, she said "Oh, whatever", but she was more shocked that I confronted her about it. She didn't even deny it. She thought I was coming back inside to give her the information about my truck. NOPE, I came in to call her out on her discrimination and others were in there to witness. She may have not been racist but at the very least, she did discriminate against me- I know that much!!! I don't know her name because she did not have on a name tag, but I do know that store as whole needs a serious improvement on customer service and respect. My thing is, you can be racist all you want but you shouldn't show it while you're dealing with all sorts of different customers daily!!! It's bound to get noticed and she just happened to mistreat a person who noticed and doesn't take that lightly. I hope she gets what she deserves.
Good for you! This is from a white male in Florida.
Your intelligent, fair, and articulately written piece about the racism you experienced at Ace has touched my heart. You should put it on maybe Facebook or someplace else where it will for sure go viral. I know that driving big rigs is one of the toughest most stressful jobs there is. In case you don't love it, try something else. I think you are bright enough to do anything. May God be your copilot.
Good for you. Too many are silent when witnessing or being treated this way. I try. The climate of today may not have become so horrible if more people spoke up and out in these circumstances. Racist and sexist need to be called out. Embarrass them back into the holes they climb out of.
So doing research it's easy to see why ACE has only a 2 star rating and I'm thinking that's generous. I've spent hours and hours trying to order from ACE on line and have items shipped to my local ACE store. I never could get it to work and spent over an hour at the ACE store while an employee called the ACE hotline and was walked through how to make it work (order shipped to my local store). I've notified ACE every time (online survey) and all you get (para phrasing here) "It's not our fault, it must be you". Really? I've never had anything close to this problem with any other site, it's obviously their software. Guessing they're refusing to spend the money to fix it. Even my local ACE store couldn't believe it and of course their question was "how much business have we and ACE lost because of this?" They obviously just don't care and will go the way of Kmart.
It all starts at the Top
You can go to Harvard or any big college, it doesn't matter, if you don't have the knack to run a business, it ain't gonna run, at least not for long...
I live in Hammond Wisconsin you guys have a store in Baldwin Wisconsin every time I try and use that store they're closed why do you even bother to have that store I have to travel 19 to 20 miles away from my house even find a store close to me why do I even bother to use you guys because if I travel that far I end up going to Menards where it's cheaper and I end up finding more stuff so it's a waste of my time to go to you guys it's insane you need to up the hours at that store this is just absolutely insane that store is a waste of money and a waste of time if you can't keep that door open more hours maybe you just need to close the goddamn store permanently enough is enough that store is just maybe it's just not enough for you guys maybe you guys need to go out of business I don't know but this is getting ridiculous I've been a sole survivor of understanding that Ace Hardware needs to stay open and continue to be around to keep the little guy alive but I'll tell you right now if you guys continue to go the way you are and Baldwin Wisconsin you're not going to be around very long this is ridiculous you need to stay open a little longer on a Saturday to keep people happier that store is a joke
We desperately need an ACE hardware down Hwy 22 in Marapas Louisiana. Nearest "any kind" hardware store is 15 miles away. PLEASE
I run a business in RedOak, Iowa I have spent a lot of money in there I rented a power Washer from them the other day and called immediately and told them their tip did not work the manager got snotty and sad I was the last want to use it works just fine we ended up putting our own tip on the power washer used it when we were dragging it across the cement from the floor that we've been power washing a pinhole got in the hose my father went to return the power washer and we were willing to buy a new hose and the manager came unglued and was yelling and screaming at him outside I have witnesses that heard it all I called him And he denied everything he is so rude. I will not do business with them anymore unless some action is taken against the manager
I arrived to this store at 5:25 pm on 9/25/18. After searching for a Toto Drake toilet flapper 35 minutes, I was asked to leave because it was time to close at 6pm. I asked if another rep could help me because my toilet has been leaking from a product the same Ace sold me 5 days prior. The girl helping me said that no one could stay to help me because she had the keys and she has to take her boyfriends mother to pick up her car. The front cashier asked what was wrong, when I explained, she said, I'm sorry, we close at 6pm.
I went in on 9-22-18 at around 3:20 pm to get some blank mail keys cut. The manager told me she can't guarantee they would work. Fine, I get that - if they were done right. They keys were not cut properly and did not match the original. They refused to do anything about it when I called so that's $20 down the drain with incompetence hidden behind a no guarantee excuse. Again, I understand there isn't a guarantee they'd work but the least they could do is hire someone who has a basic understanding of how to properly cut keys. This is a terrible excuse of a store and absolutely horrible customer service. I now have four mail keys that will not work in my box and staff (manager and key cutter who seemed to have trouble holding steady) who were VERY rude and simply made excuses. I want to file a complaint against the manager and the guy who cut the keys. I suspect this may be a common issue that the manager is aware of which is why she felt she had to make that statement. When I called, the man was very rude and told me that the manager said they couldn't make a guarantee. I told him I understood that but the point was that the keys were cut incorrectly. He refused to even try to remedy the situation because his manager said there were no guarantees.
10050 W Bell Rd #26a, Sun City, AZ 85351
^ The store in question.
I normally do not write reviews because it just does not do any good & is a waste of time. But, I just wanted the general public to be aware of the potential service one encounters while shopping at Ace Hardware. My wife and I brought a Weber Grill from Ace Hardware and it was just delivered to my home. We paid by credit card on the day we first walked into the Stockton, California store. We were contacted a couple of days later and were told we still needed to pay $50 dollars more. That was not a problem for us but it made us think that we were dealing with a business that was not professional. On the day of delivery our grill had all kinds of fingerprints and was dirty from assembly. The store had not bothered to clean it after assembly. Then one of the shelves was not put on properly. Finally, the person who delivered the grill had no bill of sale for me, or was not going to require a signature from me that the grill had been delivered. I expect much more from an icon such as Ace Hardware. It is a shame that one store that is probably a franchise can do so much to ruin the reputation of a store I used to love. I will no longer do business with Ace Hardware because their standards no longer meet my expectations!
Just wrote to this address after diligent search running through a house of mirrors. (hidden)
Dear Sir or Madam,
I used to sing the jingle, Ace is the place... I always enjoyed going in Ace because they had interesting items that were not at other stores as well as the necessary items. I am one of those silly women that has to inspect everything and leave with more than I anticipated but what has happened to Ace Hardware?
I went to Ace today to return an electric Toro weed eater. I had to re-thread the line, which kept breaking, about eight times; consequently, I was not getting anything done with the yard. The cashier said she would have to call the manager. I told the manager I needed to return the weed eater. The manager, Shane McDonald, began by asking me; what did I think he was going to do with it? Did I think he would resell it? Is he supposed to eat it? I was very put off by his nasty, argumentative attitude. I told him I didn't come to argue about it. Are you going to take it back or not? He said it works, nothing wrong with it. I said okay and left Ace stuck with a tool that will not work for me. Apparently there is now a 'no return' policy at the Ormond Beach. FL, Ace Hardware. I hope he doesn't treat his employees as badly as he treated me. Needless to say I will no longer be a customer at Ace Hardware in Ormond Beach, FL. The manager has rabies. I will be looking for a response and thank you.
44 Oak Avenue
Ormond Beach, FL 32174
Please replace your Strosniders, Wayne Ave Silver Spring manager. He is rude and driving away business.
Bought interior house paint $168.00 for 5 gal paint with primer , Does not cover with one coat as told believe this product to be garbage , Could of saved $ and bought Walmart cheap paint with same results,