I expect to be able go into any Ace Hardware and converse in English. We ended segregation remember? Gracias otherwise known as sarcasm.
I am writing regarding a disappointing experience I recently had with ACE. Your online return policy says that an Item may be returned to your local store with the receipt within 39 days. It does not tell you that the item being returned must be bought from the store your return it to. This is very misleading. I recently purchased an item in Oklahoma. When I returned to my local area I called customer service to inquired about returning it as it was not what it appeared to be.
I was told that I needed to return the item to the original location that I purchased it from. Makes little or no sense for me to travel over 600 miles to return the item. This will be my last purchase from ACE. The item is brand new, less than two weeks since purchase, have original receipt. Not happy at all.
I suppose that many customers write when they have had a bad experience at a store. I want to commend your customer service representative at the Crown Ace Clairemont store #15568 in San Diego, CA. His name is Glen P.
I went to Ace because the part I had bought from Home Depot did not fit. Glenn took the time to make sure which should be the correct part by measuring, etc. He is very dedicated to providing perfect customer service and I hope that Ace would appreciate and acknowledge his sincerity in wanting to help customers.
I do not care for the environment at Home Depot so from now on, I will certainly check out Crown Ace first.
Please acknowledge and reward your employee, Glenn P. for his outstanding service. I wish that all stores had people like him.
I am not writing a review. I am submitting a request. Our neighborhood is 5 miles from all big box hardware stores in the vicinity. We would love to see an Ace Hardware near us. There is space in strip malls and a lot with a structure nearby for sale. We live on the south side of Indianapolis near Bluff and Southport Roads. An Ace at that intersection would be a valuable asset, or west of Highway 37 and Southport Road. A highway is being planned in the area stopping the growth of retail merchants, however, the locations I am mentioning would not be in jeopardy. Please give consideration to my request.
And you wonder why people are not buying from the store and prefer to shop online. I had an experience in the Essex Vermont store on 10/28/2017 that was the most ignorant, rude store employee ever. And I fault the owner of that franchise for not addressing the issue. My 90 year old Dad had a problem of the same issue on a different day in the Burlington Vermont store. PLEASE EXPLAIN TO YOUR EMPLOYEES THAT BUY ONE GET ONE FREE MIX OR MATCH DOES NOT MEAN YOU HAVE TO PICK A DIFFERENT BRAND FOR YOUR FREE ONE. Idiots-I will never shop in an ACE store again-Hello Home Depot and Lowes where they treat you right!!!!!!!!
Will no longer do business with the ACE store at 6549 N Socrum Loop Rd, Lakeland, FL 33809. Got ripped off for cleaning fee of "their dirty, hairy" Bissell cleaner. It was on me for not checking under the machine first. There was hair stuck in the roller brushes from some type of blonde haired dog or other animal. The fact that there were "NO" hairs in the dumped water cleaned up or that our dog is small and Black & Tan, not pure blonde didn't matter. The fact also that as a disabled vet, I have a severe back problem, as well as both knees and shoulder disabilities only garnered the response from the old man who seemed to take charge, "Not my problem", even when I asked why no one assisted me in loading or unloading the machine, "Not my problem". They just wanted their greed fee. I was told I could never rent another machine from them, ever was already determined. The machine did a very poor job, probably because it was old and run down and full of foreign objects when I rented it. The $24.99 charge ended up costing me $102. A lot easier and cheaper to hire a professional with professional equipment to do it next time. This ACE store, and the other, both named Crowder, lost my 30 years of business at one shot.
We went to ace hardware in Ormond beach florida today on 10/12/17 around130 pm we got the worst service i have ever had first of all my husband is handicapped can't do alot of walking' we say a ace hardware employee walking towards us my husband ask for help he sorry pal i am too busy got one waiting up for me 'why did he not say i will get someone to help you how hard would that have been i told forget it we will take our business elsewhere
this is the worst customer service i've ever encountered . I put in an order for a generator on 09/29/17. I waited for 8dys before inquiring when it would be delivered here to San Francisco Ca. I've been given the run around for weeks now. This generator is for my family in Puerto Rico something which they badly need on account that there is no electrical service anywhere. I've tried many times to talk to a manager and each time i was told someone would contact me right away. Well, no one has ever contacted me ever about this item. I was told a number of times "it's on the way", but no one can tell where it is or even if the item exists . The lack of management care is incredible ! No one cares about any of this enough to at least tell me that there is no such item available. This is a massive failure of management on a grand scale. It's no wonder Ace is a lower ranked company. I will Yelp this out and also file a complaint with Better Business ...this is shameful ! My family desperately needs this generator. But Ace can hardly give a hang about this. My order # is (hidden). If there is a manger or CEO who give a crap about this problem, please take care of business ! i'm pretty sure i'll ever hear from anyone any time soon !
SAM IN THE CULVER CITY CA STORE WAS EXTREMELY RUDE!!!
HIS SCREENS ARE CHEAP AND NOT USABLE-HE GAVE ME A REALLY BAD ATTITUDE IN FRONT OF OTHER CUSTOMERS WHEN I RETURNED THEM, DUE TO THE THIN FRAMES ON THE SCREENS---UNUSABLE & SAM VERY UNFRIENDLY --- NEVER WILL I RETURN!!!
Return policy is 'STORE CREDIT ONLY" regardless.
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The service quality is going way down in the orland and tinley pk stores. They hired a lot of employees that have no idea about the product or even how to mix paint. Going to menards to home depot from now on. why pay higher prices for frustration and unhelpful workers. I went to Tinley Park for Ace brand porch paint, the guy took 20 minutes on the computer walked to the paint and said we can't mix anything to outdoor paint and not ordering any more for this store. BTW 3 people around me was yelling about nobody helping them or mgr coming to the checkout for help. They referred me to orland for the paint. I went to orland ,was there an hour to finally get the paint mixed. Again this was a ace brand and a color from the brochsure on top of the paint. Got to the front and my 5 dollar coupon expire yesterday, teenager cashier was so rude and refused to ask the manager if they could make an expection because i was inconvienced for an hour.
I just tried to return an unused closed packet of batteries and they refused. The also referred to it as a hurricane item. So I'm guessing we only use batteries during the hurricane correct? Crooks. 100% never heard of such a thing in America. I return batteries to Costco with no problem. It took me five seconds. Boycott ace. Notice I wrote it in small letters.
Please read the following, not very professional is it. How embarrassing! And this was in response to something much more embarrassing, losing an over ten year customer, and apparently not caring enough to do anything about it. Incredible!!!!!!!!!!!!!!!!!!!!!!!! ----- Forwarded Message ----- From: Christopher Schaefer To: Ace Care Center Sent: Sunday, September 17, 2017 9:31 AM Subject: Re: Order Inquiries <<#6(hidden)9882#>> Hello, Thank you for your message. Who is the owner of this store in particular and what is his email address please. Thank you, Christopher Schaefer 386 689 5233 Ps. Your mistakes in this letter. 1)You used store in the singular form but you typed "all Ace stores" it should be plural 2);the word excepting is not the right one it should be accept 3)you used DO instead of DUE it should be "due to this" Only 3 big mistakes in one letter for someone representing a national chain of stores in the United States!!! Nice Job!!! From: Ace Care Center To: (hidden) Sent: Sunday, September 17, 2017 7:05 AM Subject: Re: Order Inquiries <<#6(hidden)9882#>> Good day Christopher, Thank you for contacting the Ace Care Center. I do apologize for the frustration. All of our stores are independently owned and operated so we operate somewhat differently than a national chain of stores. Because of this, each Ace store sets its own return policy. Moreover, all Ace store in the hurricane impacted areas implemented a 'No Return Policy' on items deemed as hurricane disaster relief items because the vendors are not excepting returns. Do to this, it is the store's sole discretion to decide if they want to except the return. So, the information provided to you by the manager was correct. Please let us know if you have any additional questions or concerns. Incident # 3042613 Best Regards, Marcus J. | Ace Care Center (888) 827-4223 Helpful is our Business - Caring is our Commitment Original Message: From: (hidden) Sent: Saturday, September 16, 2017 6:25:53 AM To: (hidden) Subject: Order Inquiries <<#6(hidden)9882#>> --- Original Message --- From: Received: 9/8/17 12:02:35 PM PDT To: Subject: Order Inquiries To: (hidden) From: (hidden) Subject: Order Inquiries Order Number: (hidden) Name: christopher Schaefer Phone Number: (hidden) Wrote: To whom it may concern, Today at about 9 AM I purchased 3 1x4 boards at the Ace Hardware located in Daytona Beach Shores Florida on South Atlantic Avenue. 3 hours later after determining that I would not be able to use the boards I attempted to return them. I was told that I could not because they were purchased during a time when an a hurricane was forecast to be in our area, like in 3 days!!! Or maybe it would not even come???? I did not agree and was told by the manager on duty that that is just the way it is and that as I raised my voice a bit when speaking with him that he did not need my business any longer. Really, you implement a backward policy like that, and when your clientele gets upset about it you don't want or need them any longer. You don't need a customer who has spent thousands of dollars in that store, and has been shopping there for over 13 years? I have been shopping there for so long that I have seen several groups of employees and management come and go. I had been shopping there for at least 10 years before this manager even started working there with his dominant attitude and his method of dealing with customers. He is probably the most unwelcoming worker that I have ever dealt with. Definitely not someone who should be dealing face to face with customers. I have returned other merchandise when the same manager was present and it was like pulling teeth to do so, and took so long I was almost sorry I had come in. All the while I encountered the same attitude, as if someone were cheating him or something. All I want is to SPEND MY MONEY in the store and when I have a problem that I am helped. I demand that the merchandise be taken back and that I receive an apology for what happened today. At that point and only then will I decide whether I will give YOU MY business again. By the way I called HOME DEPOT out of curiosity to inquire about their return policy, and they have no problem with a customer returning merchandise, ever!!!!! Sincerely, Christopher Schaefer 386 689 5233 ------ Please do not remove your unique tracking number! ------ <<#6(hidden)9882#>> Try the new Yahoo Mail
Hi I live in Brentwood California I wish I can say something good about Ace my husband buy some a garden equipment about 2 months ago warranty is for one year when he noticed some problems wind equipment he go back so they can fix it he talk to the employees two different occasions with no results descendants two different store in go back and forth back and forth until I ask for the manager I talked to Aaron Omar Ryan she told us they're can get the money back because I need to buy hi special gas for the appointment they sell in the Ace store the thing is when I buy the Acumen nobody told us other the special gas for the a equipment I hope you see this message and they can help us I hope someone knows that I can do something about it thank you
ACE HARDWARE LARGO FL TAKING ADVANTAGE OF HURRICANE IRMA VICTIMS. I attempted to return an unused cooler today. Cooler remains unused, brand new, plastic fully in tact, tags secured, etc. The Manager will not honor their normal return policy stating that this item is now considered "hurricane related" and is non-returnable. I was never made aware of this or I would not have purchased. The Manager recognizes the item is in brand new, unused condition. The Manager confirmed that if I had purchased this item one month ago, I would be able to return it, but because I purchased last week, I cannot return. This item is too heavy for us to lift and will not be able to be used by us. ACE HARDWARE was very quick to take our money as we were running around desperately preparing for a Cat 5 Hurricane, but now refuses to honor their everyday return policy and accept unused items and refund customers.
You are in a position to get Ace to achieve national acclaim now. Houston desperately needs the survival supplies Ace has. A "wand" to purify water is on hand. Since Ace has them, why not work out a deal with the supplier? Or just provide them in quantity? With annual sales of about $129, 500,000, how about 500,000 "wands."
Given the motley reviews Ace has received, Ace could use the national acclaim, you may agree. If indeed Ace has advertised on the wonderful shows some mention nastily, way to go Ace. The two stores regularly visited in HI are great. Important to mention is that the several women working there are courteous, informed, super employees. Ace gets kudos for appearing to hire in its own interest, not to mention those of the public, plus all employees.
Rock on, Ace.
As a Master Craftsman, with over thirty five years of experience, I have built some of the biggest and most beautiful homes in Colorado. I have also worked extensively in numerous other states. I have lived, the past twenty years, in Gunnison, CO. As a Craftsman, I demand the best of myself, my employees and my vendors. A critical element to my success is having the best tools and products available on the market. This can be difficult to achieve in a small mountain town such as Gunnison. Fortunately I have access to the best hardware store I have encountered anywhere, Fullmer's Ace Hardware! How the owner, J.R. Fullmer, is able to continually staff the store with knowledgeable and courteous personnel is beyond me, but he does. No matter which department you choose, you will find former professional tradesmen, or bright young personnel. I recently had a conversation with a client, from Texas, who echoed these same sentiment. They, the associates at Ace, make my job, not just possible, but easier. I have wanted to send this letter for years, and hope they can be recognized for their service and professionalism. I will put them up against any others. Thank you for your support of them. I am equally impressed with the expedient service from Corporate and the "warehouse".
If you can stop blowing your own horn.the loser's always brag. Your great you're the best. I'm glad you found a ACE hardware store that inflates your ego. You found a good ACE more power to you. In the real world ACE is not what it was.
My husband and I will no longer shop at your stores since you support CNN by advertising at this Fake News site.
Good for you ! Make AMERICA great again
H Snipes, Atlanta, Ga. (((*****((( I CAN'T REMEMEBER WHEN I WAS TREATED SO RUDELY BY AN EMPLOYEE AND THEN MANAGER )))***)))) I'm went to the store on Collier Road in Atlanta, Ga. I had been going there for a while. I am 58, and disabled. I went in and bought two 1/8 inch drill bits. I got to the casher and she rang it up. She said $$9.56 cents. I said, Wow you can get 2 in a pack at Home Depot for about $4. She sarcastically said. ""Well maybe you should go to H. Depot then. I said wow, really... I said what is your name... She told me Shelby. I said can I get a pen so I can write it down... She throws the pen down the counter to me. I wrote it down and walked out. I week or so later today I walked in and returned 1 drill bit and bought some glue from the same girl Shelby. To my left I noticed the Manager. So I stopped to speak with him. He proceeds to tell me he had heard of the incident and was told I was using the F word to her. I said that's a complete lye. I said you have security cameras that will prove she's lying.. So he now says that what she said. I said so you're OK with an employee telling off your customer to go to H Depot. He now says he would have done the same thing. I said, Ok. now it make perfect since. She leaned it from you. He throw's up his arms and starts yelling at me "Get out of my store" He then runs around the counter and past me yelling ""Get out of my store""" """If you ever come in my store again I'll have you arrested.""" Mean while customers inside and out are watching. I got so up set I left my walking cane there. He is now standing in the door way of the Ace Hardware yelling at me to get off his property as I'm trying to get the key in my door. As I'm finally pulling away a customer flags me down. She said are you ok... I'm now just shacking from head to toe. She said you need to report him to the national office. So anyway. '''''''DON'T BELEIVE THAT CRAP '''ACE IS THE PLACE WITH THE HELPFUL HARDWARE MAN''''''' Like I said.. I can't remember when I was ever threated like that and then for it to be indorsed by the manager"""""""""""
You got that right. I don't know if they were bought out or what I mean ACE as a whole sucks NOW.
We have just moved to Montana. We have bought a lot from ACE and today I was very upset. My husband and I bought red bricks the sign said 9"so we bought the needed amount. When we got home my husband placed them and there was one short. I had to drive 8 miles for a 59 cent brick but that's not the point. When I went back to the store I told the clerk the bricks measured 8" the clerk measured it and said yes 8" a so called manager went out to see the sign came back in and told the clerk the sign is correct sell HER another brick I was so angry I decided to shop at Home Depot where the staff are friendly. I called to speak to the manager and the person who checked the sign answered the phone a so called manager. Very unhappy customer.
I'm with you all the way. There doing you a favor by taking your money