Had a system problem with ADT. Called and was told to cut two specific system wires to stop beeping. Several days later when the technician arrived he told me I never should have done that as I could have been electricuted! As a result, they waved a portion of the service/equipment charges (big deal), a lawsuit could have cost them huge dollars if I had been injured by their dangerous instruction. Took several levels of escalation to get them to correctly fix our billing. They don't give immediate credit card credits, instead they apply the credit by not charging you the monthly service fee until they exhaust the credit! Not a reputable company. There are other monitoring companies...check them out!
I filed a complaint with the BBB and now get to do it again. I have been with ADT for nearly 30 years and the crap they pull when we move is such bullshit. Not only that, they took so much money off my debit card that I absolutely DID NOT give consent for. I want my money returned. As long as you don't move or get a crappy ass salesman, you will be fine with ADT. Great products great company. Oh wait, except for the time that they changed my pin and I didn't. Lovely. I am refiling now.
I filed a complaint with the Better Business Bureau about my the horrible job that was done when it was paved. The Better Business could not help because I was told that this companies donate money to the Better Business.I was told the only money they receive is from companies.
I left out when my driveway was paved. Sorry about that.
I received several advertisements from ADT monitoring services stating the alarm cost $99.00 plus tax installation fee, free activation and $ 27.99 monitoring fee. I only asked for the basic alarm. I was suppose to receive a free Visa Gift
card of $100.00 and never got that card.I was told I had to paid using a credit card for the installation. I was charged $156.88 with out my permission or authority on the day that I called to inquire about having a alarm put in my home. I was giving a date for August 7,2018 to have the alarm installed. I was charged again when the alarm was installed $153.70. I asked for a receipt but was told he did not have a receipt but I will get it in my Email. I did and was over charged and my name was forged on the receipt.
Hi dear, I am also hving the same problem just like you. What shall I do, would you help me out?
Yes I would help you because this alarm company is very dishonest. I don't have away to send you their adds. My bank took back the money that ADT fraudulently stole from my charge card on 7/24/2018. Some of their adds are in the news paper and magazines. You need the adds to beable to prove that you were over charged.
What an absolute nightmare of a company!!! We have had Adt since 2014. We moved and figured it would be an easy transition. How wrong we were!!!! No one in that company knows how to close an old account and they have been charging us for both accounts. I have called 5 times to address this and no one can do their job.
I called to get help with my equipment and they sold me an equipment upgrade (which I wanted). And then they sold me an additional 5-year term with an enticement to lower my monthly service rate. I signed a new contract with the lower rate, but 3 months later I am still being billed at the higher rate. I have notes from 7 different calls to the accounting department and have had no resolution. I just sent an email to the CEO. If I don't get resolution I will file a complaint with my State office.
Omg I just read your reviews they are horrible I was getting pressured into giving a credit card number to im so glad I never did thank god!especially after reading how customers never got the visa card just like I was promised I would get within a week or 2 after having the sytem installed it pays to read reviews because people cant afford to take a loss and to be over charged these companies are really bad now you cant trust nobody they sure are good about convincing people about there systems something told me to read there reviews and I did I was shocked and disappointed at the same time to see all the poor reviews I guess that's why it pays to do your homework on these places before you get scammed and become another victim thank you to all the people who took the time to write these reviews it helps other people from becoming a victim to there scams.
I called about the service and was pretty excited about getting service until I continued to get calls from employees and this was after I had already explained when I would be able to afford the service I went over this like 3 times and they keep asking me if I can come up with the money sooner again I have told them no on many occasions so im no longer interested because I feel like they are only concerned about making the sale and have no regards for there customers Im very upset these people have been more pushy then a car salesman and that is a complete turn off to me if a customer states a date when they can financially afford to have the installation done then why continue to push the customer it becomes harrasment so im done with them and thats that I really hated to go to this level and I really didnt want to write a bad review but when my wishes are not being respected I had to let them know they are gonna run customers off .
Att quoted me 27.99. I told him I did not have a landline. Then he passed me to supposedly a supervisor. His name is Angel. I do have his employee number. When the installer William came out, he told me it was 48.99. I called In. And talk with Dawn I have her employee number. I told her I wanted the system taken out while the installer is here. They refuse to do that. I've then call Dawn to make sure that they set it up to be taken out. This is when they informed me that it was past the three day period. This would not have happened, if THEYWOULD HAVE TAKEN the system out when I ask. Which was the same day it was being installed When I printed out the cancellation contract, this is when I found out I only have three days. It was not mentioned when I called in
Scam my 72 yr old mother for 8 mths of out of contract fees.She had to close her bank account. Now we are trying to locate her retirement check because the account was closed not ADT fault but the kicker is you still want 206.29 for service since the account was closed and no one knew it was still working.I guess you are the number one company when you are getting you money by any means.A 72 year old widow on a fixed income good grief.
They are absolutely the worst company eVeR! Cannot get hold of anyone who can remedy our issues. Have made over 4 phone calls each to be transferred to a minimum of 3-4 different departments who absolutely stated that our "over billing" issues were remedied only to receive our credit card statement still reflecting deductions when they actually OwE us money!! Have had to stop payments with our credit cards and send certified letters to hopefully have the correct person get in touch with Us to straighten this out once and for all!! Would NOT recommend this
Company to anyone