Last night our Alarm starting going off while we were sleeping and it was 1 AM, so of course we thought someone had broken in and its me and my husband and we have a 6 month old daughter. My husband had me grab our daughter and hide in the closet while he want to see if someone had broken it. At this time the alarm had been going off for about 5-6 minutes. After my husband had gone downstairs to check what was going on he realized that the door had blown open from the garage and finally got the alarm turned off. At this time the alarm had been going off for about 6 minutes. ADT only reached out via text and never called or sent anyone out to the house to check on us. When we purchase the system the reason why we purchase it was the sales agent said after 3-5 minutes of the alarm going off that they would send out a armed security guard to verify we are okay, but that never happen. My whole family was so scared and while I was hiding in the closet with my 6 month old baby all I could think about is if something happen to my husband while he went to check on the house. When we reached out to ADT in the morning the agent was very rude and tried to say they tried calling both myself and my husband but neither us of has any missed calls and also said they don't send out anyone to check on the house which was not what was told when we purchase the system. We pay over 60$ a month for a service just to have a alarm go off and send us a text. Also the agent had said a rude remark when we advised we felt unsafe which was he would "pray" for us. We wanted to cancel our service but they tried saying we have the service until 2021 but we have a 3 year contract which was purchase in 2016. The customer service and response is ADT is ridiculous and there agent has so sympathy and are very rude, basically acting like they don't care. The system and protocol they pitch is completly untrue and the price they charge is not worth the protection they provide.
As a Veteran i think some consideration for my disability. I am not able to replace the sensor on the windows and doors (i just replaced with new windows and doors) To get someone to come out and help me put new sticky tape on the back these sensors i must pay $164 and buy my own tape. Now what kind security is this oh i didnt pay the extra $7.00 a month for troubleshooting.I did not break or damage equipment. I will not suggest this security company, ADT, T
to anyone. Look for a different company!
I got Adt service a few months ago.They promised 2 outdoor cameras and one indoor. There(defenders) installer came ripped my old system and put his system.He left a few things unfinished.He promised to come back next day but that day never came.i have to call Adt repeatedly it took them for weeks to correct. He left three indoor cameras on first day and told me they are out of outdoor cameras.In a few weeks cameras are going to arrive he will swap two indoor cameras for outdoor once. Guess what happened. He never came back almost 6months now and I am stuck with 3 indoor cameras.
You can file an FTC complaint for violation of the contract.
I am dealing with the same issue Defender and I did not get my promotion that I called into and address with the sales person. I am thinking of starting a security system, because there legal scam is providing them is filling up a lot of there bags.
I had ADT in my last residence at Vineland, Nj. I now have a new residence in North Carolina. I called on April 18, 2019 to get my Security System installed, but found out that I have to deal with a third party installer; due to the fact that ADT Coporate can not install in this area. My previous contract was with Corporate. Now, I am unable to reinstall the same system in my new home. Therefore, the previous contract is not being honored. REALLY!!!! Out of Pocket!!!!
PLEASE use ANY other security company!! We get the hell out of Wisconsin in the winter. The other occupant of our house is an 84 year old man who was always worried about someone breaking in while we are gone. I 'upgraded" a camera a few months ago in the living room.We woke up to find that the A.D.T. sign in the front yard was smashed. This happened a couple times and it scared the 84 year old man who lives here.SO I called our local A.D.T office and spoke to a very understanding supervisor.I told her that he couldn't sleep and was NOW worried someone is vandeliizing the house. I asked the super. if we could have a camera that was JUST focused on the ADT sign. ( The owner of the house is on a fixed income) and she said of course that she understood and we will not only get new signs ADT would install a free camera outside on the ADT sign. She said she would contact the sales department and get him a camera.When the sign AND the camera did not appear, I called ADT and was told (get this) that since it had not been 6 months since our UPGRADE was ordered .We were not candidates for a camera to be pointed at ADT sign. I CAN'T SPELL AND IM NO BRAIN SURGON but that sign is an advert. for ADT!!!!!!!!!!!!!!!! After speaking with a lawyer I have decided (we live on a very popular street that leads to a park on lake Winabago.I am goint to put up a banner that reads ADT LIED TO ME and a few comments that the lawyer said I should not say.. To conclude a long boring story DO NOT GET SUCKED INTO SINGING A CONTRACT WITH ADT.. IF MY CREDIT WOULDN'T BE EFFECTED i WOULD JUST STOP PAYING! ADT is ( I got one in the mail) very cheap services now, because in my opinion "RING" is taking good costumors from Adt. Thats what we are getting as SOON AS THE CONTRACT IS UP.!!!!!!!!!!!!!!!!!!!!!!!! At the very LEAST DO NOT GET SUCKED INTO A CONTRACT WITH ADT THEY FLAT OUT lied TO MY PROMISING A CAMERA POINTED AT thier sign!!!! iN MY OPINION THEY EITHER DON'T CARE ABOUT COSTOMER SERVICE AND PROMISES OR THEY ARE JUST STUPID
ADT Customer service is horrible. There management team is the worst and beyond lazy they are not helpful at all and pass the buck off to those under them. I recently called in and asked to speak with a manger 3 times. The individual I was speaking with said the manager would not come to the phone because he was packing up to leave for the day. Talk about customer service!!! They messed up on my bill when I requested several times for the phone conversation (that they record) to be pulled because there staff messed up on two phone calls I was told the manager said he is not going to pull the calls. ADT is horrible and I DO NOT RECOMMEND THEM!
I strongly agree !! Do not recommend this company. It hell from day ONE
I have contacted ADT on numerous occasions, three times via written communications, cancelling their service, and I still keep receiving calls from them that I owe them money.
ADT will call my house with a recording from ADT telling me that their agents are currently busy and after a few minutes hang up.
ADT is the worst. After having an alarm system with ADT for years I got a camera system installed. It was the biggest mistake I made. The cameras never worked the way I was told that it would from the beginning. If there is activity detected the camera uploads that activity so now your camera is offline. I had the cameras installed because my car was damaged in a hit and run. $7000 worth of damage. My car was actually side swiped after the cameras were installed and the accident was not recorded because motion was detected a minute before and info was being uploaded. My camera is also down more than it is working. Someone was just here less than 2 weeks ago to replace the camera outside. The tablet inside that is supposed to display my car is down more than up. They charge you enough money and their system is CRAP.....I just hung up on the unprofessional person I was talking to. First I have this guy I'm dealing with but because I'm moving into a rental property from my home, they want me to install my own equipment while at the same time telling me I can't cancel my current contract but would have to sign a new contract. A bunch of morons who then want to tell me to throw away my equipment when I leave the property but also want to quote to you what they're rules are. I don't care what they are. This is why their monthly charges are so high. I will make sure everyone I know hears about how unprofessional, ignorant and liars ADT representatives are.
After doing my research and talking with different security companies, I chose ADT because their products would meet my needs per information given to me by ADT representatives. After installation and signing a contract, I found that the outdoor security camera I had been told would record 24/7 did not do that at all. The camera only records when motion has been detected, and the motion range is approximately 15 feet. That makes the camera worthless for the purpose for which I had it installed. When I called on March 11, 2019, to inform the company and see what they were going to do to remediate the problem, I was transferred from one department to another, finally being told that someone would call me later that same day. No one has called. I have emailed corporate customer relations and am waiting to see if the company responds. In addition to the misinformation I was given about the camera recording 24/7 during the 1 hour I was on the phone and got nowhere, an ADT representative told me that the motion sensor on the Ring Doorbell camera could be adjusted to pick up motion at 30 feet. I had just spoken with Ring the day before, so I knew that was incorrect. Representatives have lied about their products. When I told some of the people with whom I spoke on March 11 about the incorrect information I had been given, I was told that they were "sorry" and that the problem would be addressed with those employees. How does that help me? I am stuck with a camera that does not meet my needs for the 3 years of my contract. If I don't pay them, that is breach of contract. If they deliver products that do not perform as the customer has been promised, that is not breach of contract???
The phone number goes to Blue Apron. There is a typo in the phone number.
Had a very similar experience to Just a guy trying to keep his job! I cannot believe this is a well-known corporate entity runs their business this poorly. Their 3rd party vendor that installs the system, Safe Havens, is also awful. They actually came into my home when I was not at home without my permission to take down the hardware they installed-by the way that process took a total of 8 hours for a 3000 sqft home. It was a horrible experience start to finish and now they are claiming I owe $600 from a verbal contract...after I was told that was an error and that I am free and clear. NEVER again-I work in customer service (actually with homeowners insurance-i suggest alarm companies to my clients) I will never recommend them...so frustrating and unbelievable in this day and age...
Had a business account for 2 years, and the business was re-organized and relocated. In the timeframe we needed to decide on the service transfer, I spoke with our rep, so I had all the information I needed to present to new ownership/advisors and part of that information I requested was what is the cancellation policy and penalty. I was told, that after 1 year, we are considered month to month and can cancel anytime providing 30 day written notice, which I submitted via email as suggested. 3 days after submission, I received a confirmation email stating my cancellation is being process and we owe over $650. I immediately reached out and forwarded an email from my rep stating the cancelation policy and $0 penalty. But then I heard nothing, so I called and spoke with a great person named Michael. He said he can see that my email we submitted for review and should take 24-48 hours for a response. I received a call later that afternoon and spoke with another gentleman, named Tyree who was helpful and pretty confident this would be handled appropriately. I answered some more questions and we hung up. The next day (Last Friday 2-8-19) Tyree called me and said, "we got you","you're all set." To my surprise I asked what I needed to do, and he said he was transferring me to one last department for a confirmation number. At this point I felt some relief, but that quickly faded, as the woman I was transferred to, telling me how there will be no waiving of the fees, we signed a contract and must fulfill it, no matter what you were told. So now I am back at square one. I have reached out to the BBB, and various other resources to see what my options are. I am still fighting this. After speaking with our rep, now that we decided to cancel, it seems we are no longer worthy of the whole amazing customer service and communication we got when we still deciding what to do. Kind of a bummer a large company like that operates this way.
I am from India.
Interested in a parthershp for distribution of your products in the Indian subcontinent
Kindly put me through the concerned.
Very upset with a screeching, very loud alarm going off in the middle of the night that says: alarm - gives a zone - tamper.
That is the bell. Has gone off 4 times, remains unfixed. Scares the s...right out of you in the night!!! Had an appointment in December - dude never showed, no call from ADT, nothing.
Terrible service. Guys show up in old cars, no signs that say ADT, nothing. Who on earth are these service people?
The phone number doesn't go to ADT
I have called, beginning in Sept., to cancel my service. I have been told over and over again that it would be cancelled only to have a charge show up again. I have spoken to several people there and been given confirmation numbers that service is cancelled. Again another charge shows up. They tell you you can only cancel by calling, not through email. That is so there will be nothing in writing and they can deny it. I am contacting the Better Business Bureau to file a complaint. I have been with them since 2010. I do not need the service anymore. I need to cancel. They were good at first but this is terrible.
Call the bank and stop them from taking money from your account.
ADT bought up security monitoring contracts from other providers in my area, Knoxville, TN. But they failed to confirm that the equipment installed by these other providers were compatible with their system. We didn't realize their equipment was not compatible with what was installed in our home until months later when the issues became obvious and they were not minor. We were paying for service that entire time that we were not receiving. After repeated efforts to resolve the security monitoring system issues we were having, after repeated calls to ADT customer service, and after their repeated failure to address the problems, we had no choice than to start looking for alternatives. We gave ADT a 30 day written notice while looking for an alternative. Unknown to us at the time, their Acct Mgr terminated our services immediately, on receipt of our written notice, (not on the cancellation date) even though she had also just confirmed that we had another month of service remaining, which ADT had already received payment for. Repeated requests to re-activate our services for the 30 days we were due were met with repeated NOs from a varieity of departments & supervisors! When asked to be connected to one of their managers, we were told their manager wasn't "customer facing". Let me be clear, we never signed a contract with ADT - they were using a contract term based on our contract with the original provider & that's ok. But the original contract that we signed, the one that ADT bought from the original provider has a clause for a percentage of the contract balance being due and payable upon early termination of services. We have met all the criteria in this contract clause. We have paid them in full, pursuant to our Contract AND on time, actually before it was due. ADT staff claims they don't have a copy of our original contract, but a staffer in their Wichita office emailed a copy of it to me. Now they are dunning us for an exhorbitant balance that we don't owe, not responsible for. And instead of mailing statements, they've started dunning us via text to my cell phone!!! I have reams of paper documenting calls where we've tried to resolve these issues, tried to make them aware they are horribly wrong and why. Every call falls on deaf ears because their staff has obviously been instructed to give scripted responses. This is one of the worst examples of unethical business practices I've ever witnessed or heard of and now I'm a victim. ADT staff are the rudest, most uncooperative & argumentative I've dealt with in a very long time. The only time they stop talking is when they ask for your account information, otherwise constantly talking over you. Our questions have been met with standard script responses that are not even relevant to conversation!! Do yourself a HUGE FAVOR. If you become aware that ADT is positioned to buy out the contract of your current security monitoring provider - BUY OUT YOUR CONTRACT IMMEDIATELY before they get their hands on it. And if you are thinking of using their services - Think Again. We are not the only customers they have tried to bully and harass into paying for services not received & not owed!
We have had a similar experience. The systems never worked correctly. They have been at our building so many times. Canceled service and the are still charging us!! Ugh calling our bank now!!!
All that for a drop of blood? Wow you are something.
They are they the absolute worst. They sell you one thing on the phone and show up with something all together different, telling you that you owe them if you get what they said you get in your package for free. Then I had a system that didn't work but a few days at a time because they put the things on the doors wrong so they kept falling off. They chose the rudest people in the world to work for them. I tried to get out of my contract on the 10th day and they wouldn't let me out of it without paying 75% of my contract. Run to anyone but ADT I my eyes they are straight up scammers they started with bait and switch.
Horrible customer service. Bait and Switch! Promised us a certain service...took our money then tried to say we had ordered something completely different!
Was given the run-around.
Don't waste your time on them.
You are an idiot....