The biggest mistake I've ever made was to do business with ADT. Absolutely the worst customer service. Staff is dumb as hell. Time to cut the chord.
We have attempted to get a service call response since October that has yet to be resolved. We are continuing to pay for a service but have no connection and our ADT system continues to not work. 4 different managers have scheduled appointments directly but no one has shown for any of them. We are being told no one understands why this is happening but we are unable to cancel service to find a company that will actually provide security. I would not recommend this company to anyone who wants actual home security. Worst business ever for customer service and ability to provide service!!
Attempts to call Customer Services for removal of equipment have gone by the wayside. Every call that's made goes unanswered or ignored. ADT staff has obviously been instructed to provide scripted responses to complaints received. This is one of the worst examples of unethical business practices I have ever experienced. ADT staff is rude, uncooperative, unresponsive and argumentative. They are constantly talking over you to get their points accross. They bully and harass customers into attempting to pay for services they do not want or have not received. People should not tolerate this type of behavior from companies such as ADT and reports should be submitted to the Attorney General of each State and to the Better Business Bureau.
ADT bought up security monitoring contracts from other providers in my area, Knoxville, TN. But they failed to confirm that the equipment installed by these other providers were compatible with their system. We didn't realize their equipment was not compatible with what was installed in our home until months later when the issues became obvious and they were not minor. We were paying for service that entire time that we were not receiving. After repeated efforts to resolve the security monitoring system issues we were having, after repeated calls to ADT customer service, and after their repeated failure to address the problems, we had no choice than to start looking for alternatives. We gave ADT a 30 day written notice while looking for an alternative. Unknown to us at the time, their Acct Mgr terminated our services immediately, on receipt of our written notice, (not on the cancellation date) even though she had also just confirmed that we had another month of service remaining, which ADT had already received payment for. Repeated requests to re-activate our services for the 30 days we were due were met with repeated NOs from a varieity of departments & supervisors! When asked to be connected to one of their managers, we were told their manager wasn't "customer facing". Let me be clear, we never signed a contract with ADT - they were using a contract term based on our contract with the original provider & that's ok. But the original contract that we signed, the one that ADT bought from the original provider has a clause for a percentage of the contract balance being due and payable upon early termination of services. We have met all the criteria in this contract clause. We have paid them in full, pursuant to our Contract AND on time, actually before it was due. ADT staff claims they don't have a copy of our original contract, but a staffer in their Wichita office emailed a copy of it to me. Now they are dunning us for an exhorbitant balance that we don't owe, not responsible for. And instead of mailing statements, they've started dunning us via text to my cell phone!!! I have reams of paper documenting calls where we've tried to resolve these issues, tried to make them aware they are horribly wrong and why. Every call falls on deaf ears because their staff has obviously been instructed to give scripted responses. This is one of the worst examples of unethical business practices I've ever witnessed or heard of and now I'm a victim. ADT staff are the rudest, most uncooperative & argumentative I've dealt with in a very long time. The only time they stop talking is when they ask for your account information, otherwise constantly talking over you. Our questions have been met with standard script responses that are not even relevant to conversation!! Do yourself a HUGE FAVOR. If you become aware that ADT is positioned to buy out the contract of your current security monitoring provider - BUY OUT YOUR CONTRACT IMMEDIATELY before they get their hands on it. And if you are thinking of using their services - Think Again. We are not the only customers they have tried to bully and harass into paying for services not received & not owed!
I just wrote a horrible review about this company and it didnt post. Please be careful when dealing with this company they will scam you any way they can
Need phone number to ADT corporate?
Again, I had the worst experience for a second time with ADT. I called to to change the password and was on the telephone for over eighteen minute. He finally gave up and decided to send a technician out. He was dishonest about his name being Rashed when in fact it is Randell (284912). That an integrity issue. This all could have been avoided if he were competent in his job. I was also told he is not the one to make the decision on emergency calls.
Had a system problem with ADT. Called and was told to cut two specific system wires to stop beeping. Several days later when the technician arrived he told me I never should have done that as I could have been electricuted! As a result, they waved a portion of the service/equipment charges (big deal), a lawsuit could have cost them huge dollars if I had been injured by their dangerous instruction. Took several levels of escalation to get them to correctly fix our billing. They don't give immediate credit card credits, instead they apply the credit by not charging you the monthly service fee until they exhaust the credit! Not a reputable company. There are other monitoring companies...check them out!
I filed a complaint with the BBB and now get to do it again. I have been with ADT for nearly 30 years and the crap they pull when we move is such bullshit. Not only that, they took so much money off my debit card that I absolutely DID NOT give consent for. I want my money returned. As long as you don't move or get a crappy ass salesman, you will be fine with ADT. Great products great company. Oh wait, except for the time that they changed my pin and I didn't. Lovely. I am refiling now.
I filed a complaint with the Better Business Bureau about my the horrible job that was done when it was paved. The Better Business could not help because I was told that this companies donate money to the Better Business.I was told the only money they receive is from companies.
I left out when my driveway was paved. Sorry about that.
I received several advertisements from ADT monitoring services stating the alarm cost $99.00 plus tax installation fee, free activation and $ 27.99 monitoring fee. I only asked for the basic alarm. I was suppose to receive a free Visa Gift
card of $100.00 and never got that card.I was told I had to paid using a credit card for the installation. I was charged $156.88 with out my permission or authority on the day that I called to inquire about having a alarm put in my home. I was giving a date for August 7,2018 to have the alarm installed. I was charged again when the alarm was installed $153.70. I asked for a receipt but was told he did not have a receipt but I will get it in my Email. I did and was over charged and my name was forged on the receipt.
Hi dear, I am also hving the same problem just like you. What shall I do, would you help me out?
Yes I would help you because this alarm company is very dishonest. I don't have away to send you their adds. My bank took back the money that ADT fraudulently stole from my charge card on 7/24/2018. Some of their adds are in the news paper and magazines. You need the adds to beable to prove that you were over charged.
What an absolute nightmare of a company!!! We have had Adt since 2014. We moved and figured it would be an easy transition. How wrong we were!!!! No one in that company knows how to close an old account and they have been charging us for both accounts. I have called 5 times to address this and no one can do their job.
I called to get help with my equipment and they sold me an equipment upgrade (which I wanted). And then they sold me an additional 5-year term with an enticement to lower my monthly service rate. I signed a new contract with the lower rate, but 3 months later I am still being billed at the higher rate. I have notes from 7 different calls to the accounting department and have had no resolution. I just sent an email to the CEO. If I don't get resolution I will file a complaint with my State office.
Omg I just read your reviews they are horrible I was getting pressured into giving a credit card number to im so glad I never did thank god!especially after reading how customers never got the visa card just like I was promised I would get within a week or 2 after having the sytem installed it pays to read reviews because people cant afford to take a loss and to be over charged these companies are really bad now you cant trust nobody they sure are good about convincing people about there systems something told me to read there reviews and I did I was shocked and disappointed at the same time to see all the poor reviews I guess that's why it pays to do your homework on these places before you get scammed and become another victim thank you to all the people who took the time to write these reviews it helps other people from becoming a victim to there scams.
I called about the service and was pretty excited about getting service until I continued to get calls from employees and this was after I had already explained when I would be able to afford the service I went over this like 3 times and they keep asking me if I can come up with the money sooner again I have told them no on many occasions so im no longer interested because I feel like they are only concerned about making the sale and have no regards for there customers Im very upset these people have been more pushy then a car salesman and that is a complete turn off to me if a customer states a date when they can financially afford to have the installation done then why continue to push the customer it becomes harrasment so im done with them and thats that I really hated to go to this level and I really didnt want to write a bad review but when my wishes are not being respected I had to let them know they are gonna run customers off .
Att quoted me 27.99. I told him I did not have a landline. Then he passed me to supposedly a supervisor. His name is Angel. I do have his employee number. When the installer William came out, he told me it was 48.99. I called In. And talk with Dawn I have her employee number. I told her I wanted the system taken out while the installer is here. They refuse to do that. I've then call Dawn to make sure that they set it up to be taken out. This is when they informed me that it was past the three day period. This would not have happened, if THEYWOULD HAVE TAKEN the system out when I ask. Which was the same day it was being installed When I printed out the cancellation contract, this is when I found out I only have three days. It was not mentioned when I called in
Scam my 72 yr old mother for 8 mths of out of contract fees.She had to close her bank account. Now we are trying to locate her retirement check because the account was closed not ADT fault but the kicker is you still want 206.29 for service since the account was closed and no one knew it was still working.I guess you are the number one company when you are getting you money by any means.A 72 year old widow on a fixed income good grief.
They are absolutely the worst company eVeR! Cannot get hold of anyone who can remedy our issues. Have made over 4 phone calls each to be transferred to a minimum of 3-4 different departments who absolutely stated that our "over billing" issues were remedied only to receive our credit card statement still reflecting deductions when they actually OwE us money!! Have had to stop payments with our credit cards and send certified letters to hopefully have the correct person get in touch with Us to straighten this out once and for all!! Would NOT recommend this
Company to anyone