Had a business account for 2 years, and the business was re-organized and relocated. In the timeframe we needed to decide on the service transfer, I spoke with our rep, so I had all the information I needed to present to new ownership/advisors and part of that information I requested was what is the cancellation policy and penalty. I was told, that after 1 year, we are considered month to month and can cancel anytime providing 30 day written notice, which I submitted via email as suggested. 3 days after submission, I received a confirmation email stating my cancellation is being process and we owe over $650. I immediately reached out and forwarded an email from my rep stating the cancelation policy and $0 penalty. But then I heard nothing, so I called and spoke with a great person named Michael. He said he can see that my email we submitted for review and should take 24-48 hours for a response. I received a call later that afternoon and spoke with another gentleman, named Tyree who was helpful and pretty confident this would be handled appropriately. I answered some more questions and we hung up. The next day (Last Friday 2-8-19) Tyree called me and said, "we got you","you're all set." To my surprise I asked what I needed to do, and he said he was transferring me to one last department for a confirmation number. At this point I felt some relief, but that quickly faded, as the woman I was transferred to, telling me how there will be no waiving of the fees, we signed a contract and must fulfill it, no matter what you were told. So now I am back at square one. I have reached out to the BBB, and various other resources to see what my options are. I am still fighting this. After speaking with our rep, now that we decided to cancel, it seems we are no longer worthy of the whole amazing customer service and communication we got when we still deciding what to do. Kind of a bummer a large company like that operates this way.
I am from India.
Interested in a parthershp for distribution of your products in the Indian subcontinent
Kindly put me through the concerned.
Very upset with a screeching, very loud alarm going off in the middle of the night that says: alarm - gives a zone - tamper.
That is the bell. Has gone off 4 times, remains unfixed. Scares the s...right out of you in the night!!! Had an appointment in December - dude never showed, no call from ADT, nothing.
Terrible service. Guys show up in old cars, no signs that say ADT, nothing. Who on earth are these service people?
The phone number doesn't go to ADT
I have called, beginning in Sept., to cancel my service. I have been told over and over again that it would be cancelled only to have a charge show up again. I have spoken to several people there and been given confirmation numbers that service is cancelled. Again another charge shows up. They tell you you can only cancel by calling, not through email. That is so there will be nothing in writing and they can deny it. I am contacting the Better Business Bureau to file a complaint. I have been with them since 2010. I do not need the service anymore. I need to cancel. They were good at first but this is terrible.
Call the bank and stop them from taking money from your account.
ADT bought up security monitoring contracts from other providers in my area, Knoxville, TN. But they failed to confirm that the equipment installed by these other providers were compatible with their system. We didn't realize their equipment was not compatible with what was installed in our home until months later when the issues became obvious and they were not minor. We were paying for service that entire time that we were not receiving. After repeated efforts to resolve the security monitoring system issues we were having, after repeated calls to ADT customer service, and after their repeated failure to address the problems, we had no choice than to start looking for alternatives. We gave ADT a 30 day written notice while looking for an alternative. Unknown to us at the time, their Acct Mgr terminated our services immediately, on receipt of our written notice, (not on the cancellation date) even though she had also just confirmed that we had another month of service remaining, which ADT had already received payment for. Repeated requests to re-activate our services for the 30 days we were due were met with repeated NOs from a varieity of departments & supervisors! When asked to be connected to one of their managers, we were told their manager wasn't "customer facing". Let me be clear, we never signed a contract with ADT - they were using a contract term based on our contract with the original provider & that's ok. But the original contract that we signed, the one that ADT bought from the original provider has a clause for a percentage of the contract balance being due and payable upon early termination of services. We have met all the criteria in this contract clause. We have paid them in full, pursuant to our Contract AND on time, actually before it was due. ADT staff claims they don't have a copy of our original contract, but a staffer in their Wichita office emailed a copy of it to me. Now they are dunning us for an exhorbitant balance that we don't owe, not responsible for. And instead of mailing statements, they've started dunning us via text to my cell phone!!! I have reams of paper documenting calls where we've tried to resolve these issues, tried to make them aware they are horribly wrong and why. Every call falls on deaf ears because their staff has obviously been instructed to give scripted responses. This is one of the worst examples of unethical business practices I've ever witnessed or heard of and now I'm a victim. ADT staff are the rudest, most uncooperative & argumentative I've dealt with in a very long time. The only time they stop talking is when they ask for your account information, otherwise constantly talking over you. Our questions have been met with standard script responses that are not even relevant to conversation!! Do yourself a HUGE FAVOR. If you become aware that ADT is positioned to buy out the contract of your current security monitoring provider - BUY OUT YOUR CONTRACT IMMEDIATELY before they get their hands on it. And if you are thinking of using their services - Think Again. We are not the only customers they have tried to bully and harass into paying for services not received & not owed!
We have had a similar experience. The systems never worked correctly. They have been at our building so many times. Canceled service and the are still charging us!! Ugh calling our bank now!!!
All that for a drop of blood? Wow you are something.
They are they the absolute worst. They sell you one thing on the phone and show up with something all together different, telling you that you owe them if you get what they said you get in your package for free. Then I had a system that didn't work but a few days at a time because they put the things on the doors wrong so they kept falling off. They chose the rudest people in the world to work for them. I tried to get out of my contract on the 10th day and they wouldn't let me out of it without paying 75% of my contract. Run to anyone but ADT I my eyes they are straight up scammers they started with bait and switch.
Horrible customer service. Bait and Switch! Promised us a certain service...took our money then tried to say we had ordered something completely different!
Was given the run-around.
Don't waste your time on them.
You are an idiot....
What an absolute nightmare of a company!!! We have had Adt since 2014. We moved and figured it would be an easy transition. How wrong we were!!!! No one in that company knows how to close an old account and they have been charging us for both accounts. I have called 5 times to address this and no one can do their job.
You are an idiot...
This phone number is incorrect. It goes to a different company.
BEWARE, A SIMPLE CALL TO ADT TODAY TO PAY MY BILL TURN INTO A NIGHTMARE. BETWEEN GETTING JERK AROUND AND FALSE PHONE NUMBERS . WHEN I THREATEN TO CANCEL MY ACCOUNT THEY THREATEN ME WITH A 900.00 cancelation fee.WHEN I ASK FOR MANAGEMENT REPS REFUSE TO CONNECT ME TO ONE. I'm getting more pissed by the minute with these people. Think twice before entering in a contract. First rep was nice but made a mistake. This should of been taken care of but instead the reps after are idiots
We have been customers for over 20 years, since 1998!! The quality of service has declined immensely over the past few years. It is obvious to us that certain individuals are treated with regard and respect while others are treated as lesser than. It is appalling and it's time to find another provider. We refuse to continue to give our hard earned dollars for incompetence and less than stellar service.
Very disappointed in the quality of service talk to several different people with this company everybody's telling me something different very unprofessional would not recommend this company to anyone
Need phone number to ADT corporate?
Yes I do need the phone number for ADT Corporate office
I am experiencing fraudulent charges with ADT as of this submission. I have been in dairy contact with your organization trying to get some resolution.
On November 16, 2018 a repreycame to my home and I ordered ADT security after the request of sensors and motion detector , my total bill was $610.71, but the representative claims he only debit my card for $295.40 and JP MORGAN CHASE has supporting documentation showing $610.71 was debited by ADT for the total amount of $610.71 and your Montgomery,Alabama office claimed they don't have any recollection of this amount.
I am claiming fraudulent charges against ADT- because the local billing department called me on December 10, 2028 and requested $610.71 that I pay-at 64 years of age your company has caused me to have SERIOUS trust issues with your organization.
The biggest mistake I've ever made was to do business with ADT. Absolutely the worst customer service. Staff is dumb as hell. Time to cut the chord.
We have attempted to get a service call response since October that has yet to be resolved. We are continuing to pay for a service but have no connection and our ADT system continues to not work. 4 different managers have scheduled appointments directly but no one has shown for any of them. We are being told no one understands why this is happening but we are unable to cancel service to find a company that will actually provide security. I would not recommend this company to anyone who wants actual home security. Worst business ever for customer service and ability to provide service!!
Attempts to call Customer Services for removal of equipment have gone by the wayside. Every call that's made goes unanswered or ignored. ADT staff has obviously been instructed to provide scripted responses to complaints received. This is one of the worst examples of unethical business practices I have ever experienced. ADT staff is rude, uncooperative, unresponsive and argumentative. They are constantly talking over you to get their points accross. They bully and harass customers into attempting to pay for services they do not want or have not received. People should not tolerate this type of behavior from companies such as ADT and reports should be submitted to the Attorney General of each State and to the Better Business Bureau.
I just wrote a horrible review about this company and it didnt post. Please be careful when dealing with this company they will scam you any way they can