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1501 Yamato Road
Boca Raton, FL
(646) 891-4349
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Tasha D Jones - 7 d 5 h ago



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Former Employee - 8 d 6 h ago


I used to work for ADT and they are just as shtty to employees are they are to customers. They are a relatively big company and know that they can treat people poorly and it won't impact them too much.

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Santosh Shahane - 22 d ago


Last week I was looking around the security system for my new house which I brought in Austin. I got referral from Alice (Real estate agent, included in this email) to reach out "Sarah Mendoza".

I called Sarah for security system inquiry after initial discussion, Sarah told me ADT is running a promotion for $100 gift card for new customer. She need my SSN to see if I qualify for it. I gave my SSN, ADT ran hard credit inquiry on my account. This inquiry has affected my credit score negatively.

I have requested Sarah to help me here to resolve those issues but i am not getting proper help.

Would you please look into this to resolve this issue? I never authorized credit check on my account.

Thank you,


Flagged for review. 
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Susan Clark - 26 d 37 s ago

Have been trying to cancel my account with ADT since September 18, 2019 and have received very good and very bad customer service both promising that the account has been cancelled yet I still keep on receiving bills but no notification by email or by snail mail that the account has been canceled. I was given an email address to request cancellation and then was told that it was not the correct email address and that there was no email address and that there was an email address but that it was not necessary to use it. The system is off and unplugged and has been since August 19, 2019 but I keep on paying for no service and no one seems to be able to cancel my account. Overall customer service and effectiveness I would say is a -10 on a scale of 1-10.

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Sonia - 28 d 33 s ago


I hate ADT. I am stuck with them until 2021. And when my contract ends I will be calling them up and telling them to shove their security system up their ass. I have gotten nothing but rude customer service people asshat technicians. I have been screamed at yelled at talked down to. It is unbelievable this company is total crap

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ok teacher - 31 d 1 h ago


I got an ADT security system 10 years ago. When the smoke detector began beeping, I reported it. No one said it was a weak battery. I discovered the company would not have responded to my calls because I didn't remember my password. I canceled the service.You buy the equipment.They will not remove it. In order to remove the equipment, I will have to hire an electrician. The smoke detector is beeping again.I was told by ADT that all I had to do was unplug the "box" from the receptacle.There are two wires connecting it to the receptacle. I unplugged it and propped the "box" so it wouldn't pull on the connected wires. An agent said it would stop beeping in 2-4 hours. That was 48 hours ago, It's still beeping. I can not get in touch with the local agent.I am still paying to keep up a system I discontinued years ago and is worthless to me.

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Irene Covington - 33 d 5 s ago


ADT representative, Tulika Das was very rude, hung up the phone on me, and pretended that we were disconnected. She also stated she would put in a refund but never did. I finally called after a month and it was refunded immediately. I was informed that Tulika never put in for the refund. She needs to be corrected.

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J.CAMPOS - 35 d 7 h ago


Just had a very rude awakening concerning a discontinued service with ADT. I was informed that it would take 30 days for the cancellation to take effect. I would have to pay for the unused contract time a 75% percent, I informed the Rep I was prepared to pay the penalty immediately, I was told I had to wait the thirty days before I could do any payment penalty. Previous to this, I have/had been an ADT customer for over 25 to 30 years.I am in agreement with other reviews I have read. I am a retired senior citizen, disable veteran. ADT has showed me and other individuals that, tough s,suck it up, we already got your money plus. Now we are just waiting for the next money grap, and waiting for the next customer's money and once they get its a lick on you. I definitely with inform all my friends plus others that are contemplating security coverage to not get sucked into this situation. 25 to 30 years down the drain. GREED, ONCE THEY GET YOU, IT'S A LICK ON THE CUSTOMER.

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LINDSAY MARTIN - 37 d 4 h ago


I attempted to cancel my services the first business day after installation. I left messages 2 days in a row with no call back to discuss how to do so. Not everything is paper and computers and I wanted to speak with a live person. Apparently, due to no call back, I am not outside of the 3 day window for cancellation and I can not even tell you how RUDE, BIG HEADED, AND ROBOTIC Brittany with customer escalations is. She said that I am at fault and that the cancellation papers weren't sent in. Well, if I would have received a call back, they would have been papers mailed in that day. She also claims that there is no one higher up than her on the chain and that she is it. If you would like to speak to a customer relations manager and dare contact her - you can call Brittany with your concerns, she doesn't care and all she will say is read your contract and no one has to call you to discuss, but her direct number is (hidden). Do not let these people play these games with you. I would never ever in a million years recommend anyone to ADT and would warn them completely against using their services. Due to no call back from a CUSTOMER RELATIONS MANAGER I am now stuck in a 3 year contract that I attempted to reach out on and cancel. I work for a very large insurance company and I will be sending out emails advising against this company. I also have a few people looking to buy homes in the near future and I will make sure they do not use ADT. I have never been treated so poorly by a company that is supposed to protect you. They just want your money. Nothing more, nothing less. Bottom line is they don't have to call you back or help you apparently.

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Doug Page - 43 d 8 h ago


It is disappointing ADT has no number to contact from overseas. As you may be aware, 1-800 numbers cannot be accessed outside the USA. Is this company only for Americans who never go outside the US?

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Helen Sung - 48 d 4 h ago


I have been ADT customer for 15 years. My home land phone was disconnected since my husband left on February 2018, and ADT knows the alarm system in my house is not circular due to landline was disconnected. During the 20 months period I didn't receive any call or email comes from ADT, and warning me that I was out of their protection and I need to set my landline in use. The ADT bills are continue sending to my home for 20 months. Sometime I missing the payment and ADT charged me late fee. The whole 20 months period my home wasn't get ADT serviced and protected but ADT ask me to pay the monthly payment, ADT misleading me let me believe that my home was protected by ADT. It is an unthinkable conduct, a scam, a deceive activity. ADT try to take advantageous from me. I want ADT to refund my 20 months serve fees that I paid, but their manager reply my request is they can only pay a small amount of like $100 for refund. It is ridiculous behavior and I have to go to the court to resolve our difference.

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so upset right now with ADT. I have been with ADT for 5 years now. Before accepting the service we had an agreement that ADT would come back and remove all the equipment as i am currently in a rental property. After phone calls and multiple emails, all i got was a response that said "GOOD DAY" in caps. I am beyond disgusted that someone could answer this instead of taking care of a long time customer. I will be sure to tell everyone I know about my experience with ADT. Never again

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Anonymous - 55 d ago


I have had nothing but problems since I contacted ADT in September, I just spent 46 minutes trying to get help. They are very rude Sonya. The technician is saying one thing and customer service something else. I would never advise anyone to deal with them. I am contacting the CEO Tim Whall and the next CEO as well. Not that they will do anything about it.

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Anonymous - 61 d 10 h ago


Defender has the worst customer service. They do not understand the importance for having customers for all of them having their jobs. I do work customer service and I do know how to value customers. Defenders a third party company with ADT should not be contacted or contracted with. ADT should break the contract with Defenders and bring justice to the customers who have ADT installed. I suggest everyone to do not go with ADT Defenders even by mistake.

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Anonymous - 72 d 2 h ago


I just wanted to update my post. I literally just got out of the Dentist Office have a molar teeth pulled and bone scrapping; when the ADT Corporate representative called me wanting to discuss further our previous conversation regarding my complaint. I respectfully stated the following: "I just had my tooth pulled and can not talk right now on this matter." Do you believe that she continued on trying to circular reason conversation, damage controlled conversation. I hung up on the representative. I advise everyone whom resides in a 1 party audio recording state statute law, that you record your conversations. Why, because I have learned working within the Judicial System for years, cover your own buttocks, because every one else will, despite the trust you may have in that person. Yes, I recorded the conversations, but what the representative just did was completely Inhumane Period.

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M - 76 d 19 m ago


Very poor customer service. Make promises that won't be kept. Customer service very rude. Lie after lie. . an associate came to my house to install service. Said there would not be a bill until this month. His name was is Walter Johnson. A manager named tiffany promise me cameras that I never got. Said there would be no charge. None of the promises were kept except to be harassed by the instaler. Walter Johnson. Many many complaints were put in and yet I'm the one being harassed. I've asked over and over again for it to be undone. Feel free to contact me. Very disappointed. Adt is horriable.

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Valerie Hemmings - 77 d 20 h ago


I bought ADT service for the first time in March 2011 when my husband and I removed to a new home. My husband died 6 months later and I have been a loyal ADT member all this time even while I was struggling financially. One early morning around 4:30 am my Alarm went off and the Police came to my house checked around while I cower in fear and not once did I get a call from ADT. The Police asked me if they called and I answered no, they told me to check with them to see if the alarm was functioning correctly. I did when I came home from work and as they thought, they got no alert. The system was not working properly, so although I was paying all these months, I was not really safe in my home alone. The representative that I spioke with told me they would go ahead and replace the system, since it was their fault. A new system was installed and I continued to pay. However, in April of this year, I had to get out of the home, because of continued hardship. I called ADT and informed them that I am no longer at the home and now they are billing me for $564.00 which include cost for the system they installed.They said if I move to another home they would not charge me for it, but now they are still billing me and the reason why the new system was installed was not my fault in the first place. They did not do a test on their side and I was not informed how to do it so the old system was not working properly and connecting to their system.

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Adina Ungureanu - 78 d ago


I would like to say that the customer service is SLOW and INEFFICIENT! Totally!

I mean how can a customer pass ONE HOUR AND A HALF at phone and repeat ALL THE TIME the same info OVER AND OVER AGAIN?

HOW can you have such a slooooow system and such incompetent employees.

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William - 78 d ago


Customer for 25 years. ADT failed to send me a bill now they are harassing me daily!!!! I was promised the harassing calls would stop. Not!!!

What a joke for a company.

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ADT RIP OFF - 80 d 22 h ago


ADT management are thieves, determined to steal unearned funds from clients. I cancelled my contract prior to renewal but ADT Billing Dept did not connect with headquarters one month had passed. As a result, despite several telephone calls with nitwit clerks, they couldn't understand that I did not want their service any more. They have harassed me with bills every month and threatened to contact collection agency. The fee they are after is 20% of annual fee, despite only ONE month of cancellation passing. Rip OFF.

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Unhappy customer - 91 d 4 h ago


ADT Is horrible can't seem to get an answer from my sales rep or customer service. We have multiple businesses covered by ADT and they can't seem to keep their billing straight. We get one bill with all three locations but continue to receive multiple bills will all three locations and different prices. When cancelling out a location we were told that we just have to send a letter in stating that we were cancelling services at one location and that was all that needed to be done and nothing would be owed from that point on. Then received a bill a few weeks later saying we owed on that location. We have been spending hours on the phone, talked too many reps, we have had our sales rep come in nobody can give us answers on why we receive multiple bills with different prices, nobody can give us answers on why our systems aren't working correctly. We are having many problems and nobody can seem to help us. Our sales rep is horrible, customer service is horrible, they don't know how to do business or train their employees.

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Kanya V - 99 d 6 h ago

I wished I would have read all the complaints, I wouldn't have signed up! They are the worst, they suck!! Unprofessional Audon employee#181394 hung up the phone. I called back got Breadon, he was able to resolved the problem that bonehead Audon "supervisor" couldn't do or willing to fine someone who could help. ADT you really look into lack of customer service you give.

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Peter V - 104 d ago



I made that mistake, I have a system that does not work and I have spent over 100 hours between technicians and phone calls. BAD COMPANY

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Seven - 110 d 45 m ago


XIII It is extremely difficult for anyone to view his image objectively. Some young men have whores for mothers, and criminals for fathers, and only a few of these men have the courage to admit that to themselves. On a national scale, very few are willing to admit the atrocities Americans perpetrated upon prostrate peoples and prefer to believe, out of inner protection for their useless egos, the Hollywood version - and pulpit version - that Americans are all angels sent to spread good fortune over the earth. Thus, we are at a point of insane national hypocrisy, perhaps unknown in modern times. This intellectual failure is what makes us jews in spirit. We are another variety of "God's Chosen," leading symbiotic lives with those bloody hands of the "French" and "Russian" revolutions.

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L Davis - 110 d 3 h ago


Very bad experience,with person you sent to my house to take out system, and install , looks like a court matter, to be settled .system was cancelled in the 3day time, taken out,and I 'm being harassed by Defenders for a contract, plus the gentleman tried to force him self back into my house,to put it back in. I think you should be part liable for damages done

In his removal of the CPI system and defenders equipment. (hidden)

Rocky mount,nc

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