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1501 Yamato Road
Boca Raton, FL
(646) 891-4349
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Disgusted customer - 4 d 6 h ago

Can we say Class Action!!!

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DEE - 16 d 5 h ago



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Daisy E Alvarez - 9 d 14 h ago


Daisy Alvarez adt does not call when an alarm goes off...the dummies send emails...what if i had gotten robbed!!! No one called it happen twice...they are a scam!!! Im trying to call the CEO of this going to talk to my lawyer as phone records prove no calls from adt!!!

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Anonymous - 9 d 14 h ago

Im Daisy Al

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Patricia Lawrence - 17 d 9 h ago


I am so BEYOND upset that a so called professional company is a RIP OFF, I had my system installed 6 weeks ago and have not been able to use it once. I have called and called and have been transferred to this one to that one, I got a "Supervisor" Jasmine who cussed me, I have been trying to get someone to cancel MY service and trying to get a hold of the branch manager "William" but no one can tell or even "HELP ME" as they claim. One of their techs came out 2 days ago and suggested that I leave my garage door open a crack so the sensor can reach the system which they put in the middle of my house, and my garage is a detached garage. REALLY!!! TELL A CUSTOMER TO LEAVE A DOOR OPEN SO THE SYSTEM CAN MONITOR, BUT I CAN NOT EVEN SET THE SECURITY ALARM BECAUSE THE DOOR IS OPEN, SO HOW IS THIS HELPING ME. THEIR CUSTOMER SERVICE IS A JOKE AND SO IS THE ADT NAME AND THE DEFENDER SECURITY NAME. WILL NOT LET ME TALK TO THE BRANCH MANAGER, SAID THAT THEY CAN EMAIL HIM BUT THAT DOESN'T MEAN HE WOULD CALL ME, ITS AT HIS DISCRETION, ASKED NICHOLAS TO READ ME THE EMAIL HE SENT OF MY PROBLEM AND HE JUST PUT IN THE BARE STUFF JUST ENOUGH TO COVER HIS BUTT, AND SO THAT THE SO CALLED " MR. WILLIAMS TO NOT TO CALL ME. MAN MY BLOOD PRESSURE RISES TALKING TO THESE PEOPLE. SO ADT AND DEFENDER ALL WHO WILL LISTEN WILL KNOW THAT YOUR COMPANY IS A JOKE AND YOU SHOULD BE EMBARRASSED TO CALL YOURSELF A PROFESSIONAL #1 IN ALARM SYSTEMS.

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Antoine - 17 d 9 h ago


I swear my system is a nightmare if they don't get somebody out here asap to redo this whole system or to figure out the problem with it I'm done with them I swear this is horrible, the same system we installed to keep intruders out is also causing us to have to break in completely over it been problem since its been first installed..

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Vittoria - 19 d 9 h ago


As a ADT customer my deepest concern is for my safety, and the safety of my family. I am a victim of involuntary human microchip. It goes by the name psychotronic (mind control) weapon, ganag stalking electronic harassment, psychotronic warfare, direct energy weapon, spy chip.

This device is a spyware and its able to manipulate and interefere with your security system this device is patent and can be sold to the public. Purchased by the wrong person they can use this device to create fraud, indentity theft including crimes. Burglars and con artist are always tring to come up with the next savvy way to take advantage of the greatest invention where they can commit a crime that will go unnoticed and unseen making it easier for them to rob homes.

Some of the names this device goes under are Veri chip which emits a 123khz, Rfid 125khz, Nano 134.2khz these are the radio frequencies that are able to cripple or jam you security system. The electromagnetic intereference (electrostatic intereference) also, known as SIGNAL INTEREFERENCE and its causing interrupations.

To combat the effects of signal interefernce you will need to properly shield the box which is vital to distort the signals that are crippling the security system.

I am demanding that Headquarters immediately take ACTION I have spoken to President team manager Melissa explaining my situation she was oblivios, and had no knowledge on a how microchip operatesor, what it's capable of doing to your security system.

They are able to manipulate anything that operates on wireless electromagnetic frequency.

Thank you

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Sunday - 26 d 8 h ago


Worst customer service. We have been loyal customers ever since they took charge over our Westec/Edison alarm monitoring and equipment (20 years+). We received a letter that they could no longer support our equipment so we asked for a rep to give us an upgrade. Nice fellow came out, reviewed the equipment, and said he would try to get us a loyalty upgrade for around $500. He didn't get back to us for 10 days and when he finally did, he apologized and said they would do it for $1700 but he managed to get them down to $1100 so we have switched to Bay Alarm (recommend if you are in CA). My husband called ADT to let them know we would be switching out the equipment today, and ended up being transferred and speaking with Loreal out of their Jacksonville, FL office. She was rude, impertinent, and threatened to alert our home owner's insurance that would result in a increase in our home insurance (untrue--our carrier said they never allow any 3rd party input). Loreal also said that if we had only called her office first (instead of our local ADT that had sent us the letter in the first place) that "they would have done the loyalty upgrade FOR FREE. When my husband asked if our local office was a franchise, she would not respond. EXTREMELY UNPROFESSIONAL.

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Anonymous - 31 d 8 h ago



We have been a customer of ADT for almost 10years. Sadly, our recent experiences with ADT has been both unprofessional and inadequate. We have had several problems with our system. I'm again needing to take PTO to accommodate ADT for hopefully fixing their defective system. (I'm a Director in Tech). Hope you work on training and customer satisfaction. Sincerely, Mrs. Smith

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Anonymous - 37 d 10 h ago



I have been a loyal customer of ADT for 12 years. A year and a half ago we upgraded our system to ADT pulse so that we could have a doorbell camera and a camera inside the house. We also wanted to be able to access the alarm from our phones. At that time we signed a new contract. In November of last year we decided to sale that house that we were in. At that time I called ADT to ask what the procedure was for moving a service. I told the person I believe his name was Mike that we purchased a new home and it was being built. He told me that we could transfer our service over just let ADT know a month I advance to transfer the service. I told him my other house would not be built for five months after I move and he told me that was still not problem because they would be able to schedule a service for a few months out. I told my husband this and he called to make sure. He was told that was not the case that we would have to pay the remainder of the contract and then be refunded the money when we sign back up. I then called back and asked to speak with Mike. I was told he was not available so I spoke with the agent and explained what I was told. I can not remember the name of the person I spoke with. They did tell me that we had to pay and there was nothing they could do. I asked them to listen to the tape of the conversation I had because when you call they say right then that the call is recorded, I also asked about any notes that may be on my account and I was told there were none. At that time I told the agent that we would be moving the end of December so they could cut the service. My husband called back and spoke with an agent and was told that our balance would be around seven hundred dollars. We even offered to pay our monthly bill so that the money would not come out of our account. At this time I had spoken to another person and was still told another story. I then said I would never go back to ADT. My husband wanted his money back so he called ADT when we moved into our new house. When he spoke with the salesman Mike to set up our house he told him that our house was prewired and that we still had our camera and our Ring doorbell. Mike never told my husband that he had to have special equipment to have ADT pulse he just set an appointment. My husband was only concerned about getting his refund so he did not ask about pulse. The service man came out and said what an easy job he did not do anything because our house was done. The alarm went off and we had to talk to ADT so I asked why our house did not have the right equipment and then I told them that we could not log in to ADT pulse. The person Debbie was very nice and said that we did not have the service so she would get me in touch with sales. The person I spoke with told me that I would have to pay 100 for a technician to come out and install the right equipment if I wanted to change. I was not okay with that and she told me that the salesman Mike was busy so he would call me back. I then called the corporate number and left a message for customer service. I received a call back from Faith. She was very nice and listened to my story and asked me to give her 24-48 hours to investigate. She did not call me back until 3 days later. When she did she told me that she listened to the tape of my husband's sales call and because he did not ask for ADT pulse that they would have to charge us a service call. I did say even though my husband told him he had the camera and the doorbell. I did not think at the time to ask if the salesman ever explained that we needed pulse to use our equipment. I would like to hear the recording to see if my husband said no to Pulse. I know he did not because the salesman never explained the difference and how we would not be able to use our phones or our camera. I am sorry to say that this is not the customer service I expect after 12 years. The worst thing is he also had to sign a 3 year contract which is not what we were told when the process began. We were told we had to finish out our contract. I live in a brand new community and I have several friends that are also buying new homes and I would never recommend your company again. Thank you for your time.

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Mary/Lucy Lentz - 64 d 11 h ago


Good morning,

Your customer service/cancellation department is not very helpful. We had originally signed up for ADT and they came out and installed the system on 5/30/19. On 6/1/19 we called to cancel, and mailed a letter to you on same day, 6/1/19, (which is within the 3 business days to cancel). As of today 6/14/19, my 84 year old mother has been transferred 8 times and eventually ended up in Indiana, and they still has not received the letter. This company falsely advertised a monthly rate which did not include the extra charges to make the system work. I will be announcing the bad service that this company provides.

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Bonnie - 38 d 6 h ago

I am currently having the same problem with ADT did you ever get anything settled?

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Yevgenia - 46 d 8 h ago


My message to ADT:

I have never been CHEATED, ENTRAPPED, TREATED in the way you are treating me and my family. We signed up a year ago. We explicitly and multiple times asked what happens if we must relocate ABROAD due to JOB transfer. We were told that if ADT cannot provide services at our new location (like moving abroad), we will not be held to the early termination fee and penalties. NOW that my husband got a contract (copy was submitted), the company first tried to tell us that the no-penalty rule applies only to the military. When I pointed out that "military only" was NEVER mentioned, the story changed to one of the MOST INSANE arguments: that it is my husband's contract and not mine, and since I signed up for ADT, we are still in breach of contract (never mind NO ONE mentioned to me that my husband should be on the account and not me - we are MARRIED!!!). When I offered to keep services at our new home, I was told that ADT does not service Germany. SO... your company is telling me that you cannot provide services that you demand I pay for?!?!?!? I am not talking morality here. I am talking FRAUD. You are a terrible company! You do not care about your clients. Your logic is insane: my husband gets the transfer, but I am liable because I do not have a job in our new location?!!! You sent me on a calling chase, resulting me in speaking to nearly 10 different people in various departments over the course of 50 minutes. Your lack of logic and consideration for people is disappointing and enraging. Not to mention that your logic is entrapment of clients and fraud (yes, I am mentioning the word again). I hope to make sure no other family falls for your deception. Rest assured I will continue fighting.

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Anonymous - 46 d 9 h ago


I am satisfied with ADT, but Defender customer service are the most rude; unprofessional group i have ever seen. If I had a company, I would not want my name associated with them. My mother is in her late 80's, we had problems trying to work with Defenders. I thought not to change to ADT Because of DEFENDERS but you installation person was very nice and i was persauded. But Defenders are as rude and impersonal as before.



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Greg Schierholt NV - 47 d 38 s ago


Bunch of dam crooks. I just want to turn my service off. Keep finding a way to charge me more and more after terminating my service. Had to put a block on my bank account to keep ADT out of it. Bunch of FRICKING LIARS AND CHEATS. I have been working with John Potter on the west coast and FUCKING CANNOT GET AWAY FROM THIS SHITHOLE OF A COMPANY. I WILL NOT GO AWAY YOU PIECES OF SHIT!!!! WHY DONT ONE OF YOU BIG SHOT COWARDS HAVE THE NERVE TO CALL ME AND SETTLE THIS MESS!

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Patty - 50 d 9 h ago


Worst security company ever. Don't get sucked in by their current reduced monthly payment. They are not service driven. They are marketing hawks.

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Kathy - 51 d 7 h ago


I have been a loyal customer of ADT for over 20 years. I asked for the company to come and removed the sensor because I was getting a new door. I am going to be hit with a 94.50 service charge. The customer service reps says I can take 30.00 off after I complain. What type of customer service is this? WHAT HAPPENED TO CUSTOMER SERVICE

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ADTSUCKS - 52 d 8 h ago


jesus... what a waste of time.

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Anonymous - 54 d 12 h ago

This is the worst company for service I have ever dealt with

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Emma's nightmare. - 65 d 9 h ago


ADT doesn't even deserve the rating I see above of 1/2. I wish I had check review before I used ADT. I sold my house in December 2018 and moved to a new home. I called them to cancel my service on December 19, 2018. I moved from Sugar Land, Tx to Granbury, Tx. Today June 13, 2019 they are still billing me from the old house. Calls, messages etc have been sent to them but they continue billing. Please don't use ADT so you will not get called everyday and I mean every day for money to an account that was cancelled 6 months ago.

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Anonymous - 66 d 13 h ago


The corporate people here at ADT needs to be fired.... This company is a fraudulent company it deduct funds from my account picked up a system didn't give me a receipt,the company needs to be banned from doing business.

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Anonymous - 67 d 5 h ago


ADT has the WORST customer service ever,

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Disgruntled - 68 d 7 h ago


This is the absolute WORST company I have EVER dealt with!

For one year I have worked with them on a breach of my system and now they will not let me out of the contract even though they can't protect me from a predator that is COMING INTO MY HOME TURNING OFF THE ALARM AND MADE IT TO MY BEDROOM DOOR! All I want is to end the contract and not be charged since they cannot protect me.

Their girls on the line for emergencies are sweet and helpful, but management is the WORST! They don't know when to call it quits and allow an unhappy customer to go. I have had 3 police reports in less than six months due to breaches of a predator--NOT A THIEF. A PREDATOR!!!!!!!


Their supervisor/manager Quinn is an imbecile. He is like a broken record and stupid as a brick.

I give ZERO STARS but it won't let me. One star for the helpful girls in the office who read the problems I have had and feel sorry for me. I am elderly and this is ELDER abuse which is a felony.

I am not done yet.....

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Unsecured! - 77 d 8 h ago


This company sent repes into my home and one of them intentionally scratched a brand new refrigerator,antique furniture and a brand new storm door. I can only assume it was out of jealousy! One of the techs used my bathroom and left spit on the toilet and when I told the company they did absolutely NOTHING to address the problem. My damages are over some $3,000.00. They also sent a contract copy that was signed not by me but the technician? Isn't that FRAUD?

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JMapp - 78 d 6 h ago


I am completely disgusted by this company. The fact that you have the nerve to charge people a termination fee for selling their home is ridiculous. This will not be the only place this post goes.

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