The customer service is awful. Basic service options that I was told I would get are not truly available and is compromising my system security. I will cancel my contract as soon as the time is up and recommend that no one uses this service. No one is assisting me with a resolution on how to manage the access codes. The ADT website provides instructions but customer service rep and supervisor were incompetent and unable to explain why I cant manipulate my system per the instructions on their site. I was lied to about the services that I would receive.
Terrible customer service. I am the CFO of our business and tried to update our account with new credit card info. Could not do it online and had to call to speak to customer service. Absolutely the rudest person I have ever dealt with as I was simply trying to provide updated credit card information for our account. If I could change today to another security provider without interruption of service I would.
Having issues with my ADT phone app through the HIKVISION camera system. They tried to fix this over the phone, but after 30 minutes, we didnt get it resolved. Just called to have a tech cone out, and said I may be charged for this? Been a customer for 1 year, and the first time I have an issue, it's not being fixed.
They are sorry . They lie need to read the reviews all bad nothing good to hear about the company I give them a zero sorry customer service. No help trying to up grade sorry!!!!!!!!!!!!!!t
Schedule my appt for transfer and I'm 6 days away from settlement and they tell me I was never scheduled for new install which I was scheduled. It would be at least jan 8 the best they could do
Was on phone for over 3 hours did not get nothing sloved sales man called made me feel like I lived on the river under a rock. Bad sales team gives you a quote did want Honor it bad bad business
I had the worst experience ever wit adt. They lied to me numerous times about the equipment that I was going to receive. They lied about when I would b billed and how much. I scheduled an appointment and took off work to have the system taken out of my house after all the lies and after him being 2 hours late for an appointment that had a 4 hour window they tell me he Mayb anole you're make it in another 2 hours. Then when I asked to speak to a manager the representative wouldn't saying that a manager can't do anything he can't and I need a better reason to want to talk to a manger all he can do is reschedule r I can just wait
I have had THE WORST experience with ADT / Protect Your home ! These people had lied to me on numerous
occasions and they WILL NOT let me out of this contract without paying for a two year contract ! This is BS and I have contacted the BBB in this matter. This company has been paid for services I ordered and over charging me on a contract that day I have things I don't have ! I'm contacting a lawyer next.
ADT IS GOING AROUND GIVING PEOPLE FALSE ADVERTISING KNOWING THEY ARE LYING PEOPLE TAKE THEIR LIFE AND PROPERTY VERY SERIOUS AND THEY ARE LYING TO GET A SALE THEY SHOULD BE INVESTIGATED AND REPORTED AND THAT'S WHAT I'M GONNA DO CONARTIS AND RIPOFFS
I used to work for ADT and they are just as shtty to employees are they are to customers. They are a relatively big company and know that they can treat people poorly and it won't impact them too much.
Last week I was looking around the security system for my new house which I brought in Austin. I got referral from Alice (Real estate agent, included in this email) to reach out "Sarah Mendoza".
I called Sarah for security system inquiry after initial discussion, Sarah told me ADT is running a promotion for $100 gift card for new customer. She need my SSN to see if I qualify for it. I gave my SSN, ADT ran hard credit inquiry on my account. This inquiry has affected my credit score negatively.
I have requested Sarah to help me here to resolve those issues but i am not getting proper help.
Would you please look into this to resolve this issue? I never authorized credit check on my account.
Have been trying to cancel my account with ADT since September 18, 2019 and have received very good and very bad customer service both promising that the account has been cancelled yet I still keep on receiving bills but no notification by email or by snail mail that the account has been canceled. I was given an email address to request cancellation and then was told that it was not the correct email address and that there was no email address and that there was an email address but that it was not necessary to use it. The system is off and unplugged and has been since August 19, 2019 but I keep on paying for no service and no one seems to be able to cancel my account. Overall customer service and effectiveness I would say is a -10 on a scale of 1-10.
I hate ADT. I am stuck with them until 2021. And when my contract ends I will be calling them up and telling them to shove their security system up their ass. I have gotten nothing but rude customer service people asshat technicians. I have been screamed at yelled at talked down to. It is unbelievable this company is total crap
I got an ADT security system 10 years ago. When the smoke detector began beeping, I reported it. No one said it was a weak battery. I discovered the company would not have responded to my calls because I didn't remember my password. I canceled the service.You buy the equipment.They will not remove it. In order to remove the equipment, I will have to hire an electrician. The smoke detector is beeping again.I was told by ADT that all I had to do was unplug the "box" from the receptacle.There are two wires connecting it to the receptacle. I unplugged it and propped the "box" so it wouldn't pull on the connected wires. An agent said it would stop beeping in 2-4 hours. That was 48 hours ago, It's still beeping. I can not get in touch with the local agent.I am still paying to keep up a system I discontinued years ago and is worthless to me.
ADT representative, Tulika Das was very rude, hung up the phone on me, and pretended that we were disconnected. She also stated she would put in a refund but never did. I finally called after a month and it was refunded immediately. I was informed that Tulika never put in for the refund. She needs to be corrected.
Just had a very rude awakening concerning a discontinued service with ADT. I was informed that it would take 30 days for the cancellation to take effect. I would have to pay for the unused contract time a 75% percent, I informed the Rep I was prepared to pay the penalty immediately, I was told I had to wait the thirty days before I could do any payment penalty. Previous to this, I have/had been an ADT customer for over 25 to 30 years.I am in agreement with other reviews I have read. I am a retired senior citizen, disable veteran. ADT has showed me and other individuals that, tough s,suck it up, we already got your money plus. Now we are just waiting for the next money grap, and waiting for the next customer's money and once they get its a lick on you. I definitely with inform all my friends plus others that are contemplating security coverage to not get sucked into this situation. 25 to 30 years down the drain. GREED, ONCE THEY GET YOU, IT'S A LICK ON THE CUSTOMER.
I attempted to cancel my services the first business day after installation. I left messages 2 days in a row with no call back to discuss how to do so. Not everything is paper and computers and I wanted to speak with a live person. Apparently, due to no call back, I am not outside of the 3 day window for cancellation and I can not even tell you how RUDE, BIG HEADED, AND ROBOTIC Brittany with customer escalations is. She said that I am at fault and that the cancellation papers weren't sent in. Well, if I would have received a call back, they would have been papers mailed in that day. She also claims that there is no one higher up than her on the chain and that she is it. If you would like to speak to a customer relations manager and dare contact her - you can call Brittany with your concerns, she doesn't care and all she will say is read your contract and no one has to call you to discuss, but her direct number is (hidden). Do not let these people play these games with you. I would never ever in a million years recommend anyone to ADT and would warn them completely against using their services. Due to no call back from a CUSTOMER RELATIONS MANAGER I am now stuck in a 3 year contract that I attempted to reach out on and cancel. I work for a very large insurance company and I will be sending out emails advising against this company. I also have a few people looking to buy homes in the near future and I will make sure they do not use ADT. I have never been treated so poorly by a company that is supposed to protect you. They just want your money. Nothing more, nothing less. Bottom line is they don't have to call you back or help you apparently.
It is disappointing ADT has no number to contact from overseas. As you may be aware, 1-800 numbers cannot be accessed outside the USA. Is this company only for Americans who never go outside the US?
I have been ADT customer for 15 years. My home land phone was disconnected since my husband left on February 2018, and ADT knows the alarm system in my house is not circular due to landline was disconnected. During the 20 months period I didn't receive any call or email comes from ADT, and warning me that I was out of their protection and I need to set my landline in use. The ADT bills are continue sending to my home for 20 months. Sometime I missing the payment and ADT charged me late fee. The whole 20 months period my home wasn't get ADT serviced and protected but ADT ask me to pay the monthly payment, ADT misleading me let me believe that my home was protected by ADT. It is an unthinkable conduct, a scam, a deceive activity. ADT try to take advantageous from me. I want ADT to refund my 20 months serve fees that I paid, but their manager reply my request is they can only pay a small amount of like $100 for refund. It is ridiculous behavior and I have to go to the court to resolve our difference.
so upset right now with ADT. I have been with ADT for 5 years now. Before accepting the service we had an agreement that ADT would come back and remove all the equipment as i am currently in a rental property. After phone calls and multiple emails, all i got was a response that said "GOOD DAY" in caps. I am beyond disgusted that someone could answer this instead of taking care of a long time customer. I will be sure to tell everyone I know about my experience with ADT. Never again
I have had nothing but problems since I contacted ADT in September, I just spent 46 minutes trying to get help. They are very rude Sonya. The technician is saying one thing and customer service something else. I would never advise anyone to deal with them. I am contacting the CEO Tim Whall and the next CEO as well. Not that they will do anything about it.
Defender has the worst customer service. They do not understand the importance for having customers for all of them having their jobs. I do work customer service and I do know how to value customers. Defenders a third party company with ADT should not be contacted or contracted with. ADT should break the contract with Defenders and bring justice to the customers who have ADT installed. I suggest everyone to do not go with ADT Defenders even by mistake.
I just wanted to update my post. I literally just got out of the Dentist Office have a molar teeth pulled and bone scrapping; when the ADT Corporate representative called me wanting to discuss further our previous conversation regarding my complaint. I respectfully stated the following: "I just had my tooth pulled and can not talk right now on this matter." Do you believe that she continued on trying to circular reason conversation, damage controlled conversation. I hung up on the representative. I advise everyone whom resides in a 1 party audio recording state statute law, that you record your conversations. Why, because I have learned working within the Judicial System for years, cover your own buttocks, because every one else will, despite the trust you may have in that person. Yes, I recorded the conversations, but what the representative just did was completely Inhumane Period.
Very poor customer service. Make promises that won't be kept. Customer service very rude. Lie after lie. . an associate came to my house to install service. Said there would not be a bill until this month. His name was is Walter Johnson. A manager named tiffany promise me cameras that I never got. Said there would be no charge. None of the promises were kept except to be harassed by the instaler. Walter Johnson. Many many complaints were put in and yet I'm the one being harassed. I've asked over and over again for it to be undone. Feel free to contact me. Very disappointed. Adt is horriable.
I bought ADT service for the first time in March 2011 when my husband and I removed to a new home. My husband died 6 months later and I have been a loyal ADT member all this time even while I was struggling financially. One early morning around 4:30 am my Alarm went off and the Police came to my house checked around while I cower in fear and not once did I get a call from ADT. The Police asked me if they called and I answered no, they told me to check with them to see if the alarm was functioning correctly. I did when I came home from work and as they thought, they got no alert. The system was not working properly, so although I was paying all these months, I was not really safe in my home alone. The representative that I spioke with told me they would go ahead and replace the system, since it was their fault. A new system was installed and I continued to pay. However, in April of this year, I had to get out of the home, because of continued hardship. I called ADT and informed them that I am no longer at the home and now they are billing me for $564.00 which include cost for the system they installed.They said if I move to another home they would not charge me for it, but now they are still billing me and the reason why the new system was installed was not my fault in the first place. They did not do a test on their side and I was not informed how to do it so the old system was not working properly and connecting to their system.