Recruiters stink. Put a 20 year old to interview experienced sales start - does not understand the answers and dismisses the application, from the most capable new acquistion sales rep around. No talent there with the HR girl
I was wondering if the cooperate offices know how the call centers are managed?
I hear they are a lot of problems with employees doing drugs, if you don't make a good sales day they send you home early. Then put in a row of other not so productive sales people, and humiliated. They are allowed to play loud music, which interferes with concentration, and in sales meetings cuss words are used. Vulgar words. Not very professional at all. Most management are millennials which tells an awful lot about all of these problems. When a team lead runs a line of cocaine on the job, and tells another person, " you didn't see that" is beyond my comprehension. Of course it's their word against hers. Smoking mirajana in the parking lot and so on and on with the drug problem.
I would think there would be random drug testing. Evidently there are none.
Of course when someone comes from cooperate they are notified and all is on the up and up. Everything looks great. I think you need to plant someone in the call center to see what really goes on. If this goes on in one call center I'm sure it goes on in others.
I could say more but if this isn't enough then, I pity your company, you are doomed. Where are the values and morals and good work ethics? There won't be and they will get worse, not only for your company but others if this type of behavior is allowed
I feel sorry for the good workers that have to put up with such nonsense.
Adt/defenders took money out of my account with both company names without my authorization.
I have tried to cancel three times with them and have my bank stopping them from with drawing any more funds from my account...bank states they are behaving fraudulent and I will treat them as such
,they refuse to allow u to cancel service but I won't be paying any more money to them .
Refer to consumer affairs/better business bureau
Class action suit if they continue with NoBad
I have read several of these reviews and cannot agree more with the reviews. When I signed up for the services, I was told that there was no contract and I would be able to cancel at anytime. Due to circumstances, I no longer am in need of the services but was informed that I cannot cancel because I have a three year contract. When I told the representative what I was told by the sales agent, he informed me that while ADT takes responsibility for his wording, the door to door sales agents are third party affiliates to ADT and they cannot account for what they tell customers. The customer service representative then told me that I signed the contract upon completion of installation. I then informed him that the installer told me that the paper work was for completion of the job and satisfaction that what we requested was installed. I told the representative the I am extremely disappointment with the lack of transparency the company offers and requested a number to the corporate office. He then told me that there is no phone number to the corporate office. I asked him if he was telling me that the corporate office employees sit around all day and never hear a phone ring. He said no, that they answer calls but not from customers because the call volume would be too high. I again brought up my issue with transparency with the company and pointed out to him that he had just lied to me by telling me there was no phone number, when indeed he just admitted that there was one. He told me he did not lie to me that he never said there was no phone number. I reminded him that our call was being recorded and that he is more than welcomed to pull the recording to confirm that his words were, "there is no phone number to the corporate office." I thanked him for his time and told him I would research further. If there is anyone out there who can help me, please let me know! Extremely dissatisfied with company, service, employees, and transparency from ADT!
My company's experience with ADT is exactly the same as Elizabeth's. We have been with ADT since we opened the business 20 years ago! Recently we had a piece of the equipment break down so we called ADT and asked them to come replace it. They came out and not only replaced the malfunctioning piece but told us that all the equipment needed to be upgraded. We agreed to the upgrade but we were never informed that we were then obligated for a 3 year contract. The office manager was told that the paperwork he was signing was agreeing that we were satisfied with the work performed. No mention was ever made about a contract. After having 2 issues with the new system we called to tell ADT that we no longer wish to use their service (we found another company with better service and a much lower price) we were told that in order to get out of the contract we had to pay 90% of the remaining contract in order to be released. When we explained that we had not signed up for a contract we were told that we did and that ADT was not responsible for the lapse their installer may have made by not mentioning the 3 year contract. We also asked for a phone number and were told that there was no phone number for the corporate headquarters. We were able to find an address... 1 Town Center Rd., Boca Raton, FL 33486. We will be sending a letter to that address expressing our intense dissatisfaction with the service (or lack of service). I assure you that all of our employees will pass on to their friends and relatives how poorly we were treated and how little ADT cares about their customers. On the other hand we will be passing along how well we have been treated by the new alarm company that we found.
ADT are horrible and liars.
THE ADT SALES PERSON BREACHED MY BANK ACCOUNT AFTER HE TRICK ME OUT OF MY DEBT NUMBER I EXPLAINED I COULD NOT PAY UNTIL MAY 30 THEY SCHEDULED THE PERSON ON THAT DAY AND THEN TOOK MONEY OUT OF MY ACCOUNT TODAY I ONLY HAVE MY MORTGAGE PAYM ENT IN THE BANK NOW I WILL BE CHARGED A USF FEE BY THE BANK AND BY THE MORTGAGE COMPANY. WHY DID YOUR SALESMAN CAUSE ME THIS GRIEF ALL HE HAD TO TELL ME IS TO CALL BACK WHEN I HAD THE INSTALL FEE, PEOPLE ARE SO EVIL, DON'T WORRY ILL NEVER CALL THIS COMPANY AGAIN IN MY LIFE. I HAVE CANCELED MY ORDER WITH ADT AND NOW I AM BEGGING THEM TO GET MY MONEY BACK IN THE BANK BEFORE MY USF FEE IS APPLIED.
Horrible and worst service I have ever dealt with. Have had ADT for 4 years.... I was told at "Sales" time of course, after first contract goes month to month. Sold my house after 4 years.... called to cancel , wasn't told a thing, thanked for being a loyal customer.... here we are 2 months later and they are still charging my credit card. Figured it was honest mistake , called and basically told KMA !! " We are sorry that maybe the reps both on installation/sales and on Disconnect didn't inform you correctly, but YEP, we could care less if you move, sell your house or whatever, we are going to go ahead and continue to charge you for the whole time even if we are providing no service at all.... oh yea but only 75% which is $55.00 a month.. RIP OFF, and horrible customer service in this day in age... Shame on me, I didn't research good enough. GO on all the sites and see, they have the lowest customer service ratings in the industry.... Wouldn't recommend them to anyone and will never use them again.... lesson learned. What I will invest my time and money in is going on every social media site I can find and posting this to warn people.... ADT - Avoid at all cost.
That is why I refuse to allow anyone to charge my credit card automatically. I had the same issue with a different company.
I had a positive experience when dealing with ADT corporate... I however had a negative experience when dealing with/through one of their authorized service reps... I assume at some point ADT divested its overall holdings and split up accounts to be managed by smaller LLC's and authorized dealers, etc... I became so frustrated with the disconnects between everything from invoicing, account updates, ect so much so that I just had enough and decided to cancel everything...
1) Request a new card with new account numbers from credit card company. You can also dispute charges through credit card company since no services were apparently received. They will no longer be able to charge to your account.
2) Send letter of cancellation via Certified mail and Fax to whomever is providing service... Each authorized rep has a different number assuming your not dealing with ADT directly...
My wife and I called ADT on February 11, 2017 to see about upgrading our system, when the gentleman informed us that he was unable to do anything without charging us for new equipment and additional fees I asked him to cancel our service. He said, "ok." I waited on the phone for a few seconds, and he said nothing after that so my wife and I took that t to mean that we did not need to do anything else and that our service was cancelled. We then went out and got new service for a lower cost and much better features.
In March we were charged again for regular monthly service. So my wife and I called back and after being on hold for over an hour we again requested that our service be cancelled and to be refunded for the last two months. The young lady that we talked to said that she had talked to her manager (while we were on the phone) and that they had to review our called from February 11, 2017. We were told that we would be contacted in 2 or 3 day with a follow-up. We never received that call. In April we were again charged, so we both called ADT again and again requested that our service be cancelled and that we be refunded for the last 3 months. The person we were talking to transferred us to a supervisor. I repeated our request to her and she had a major attitude and was VERY rude. I assumed at the end of the call that our service would be cancelled and we would be refunded for charges from February through April, only to find out at the beginning of May that we had been charged again.
I have spent the last two months getting the run around trying to set up a corporate contract with these folk. If this is how they treat businesses, I can't imagine how they treat home owners.
Clearly a Bate and Switch Company. Be Careful. You will be introduced to more advanced product than what you ordered when the installer arrives. Unless you get the actual name of the type of system that you ordered you might end up with a more expensive installation and a higher monthly fee. Be sue you cancel within the three day period, but, if you agree for them to reschedule an appointment to make the change, they don't extend the 3 day cancellation period. They came and they left without changing out the system. The system was only turned on for a total of 8 days because of the extension of time required for ADT to come back was on the 8th day after the original installation date. The installers left without making the change saying they were going outside to make a phone call, but got instead, they got into their car and left. The phone call to the company immediately after they left resulted in ADT requiring me to pay out the entire contract and a refusal to remove the system or reduce the price to the original advertised monthly fee or providing me with a way to return the system. My only recourse was to cancel the credit card. They have several business addresses and phone number around the county I don't know which one to contact. I will be contacting the California Secretary of State to see who is named for process of service in this state and notifying the Santa Cruz County District Attorney's Fraud Department.. If this is ADT's regular way of doing business, BE CAREFUL.
Contact me as soon is possible I know I can help you out. (hidden)
ADT misrepresented the company. Now I can't cancel. They are charging me from two accounts they did not say that at the time. I am filing with BBB and Senior Citizen B. Is there anything else I can do.
On Thursday May 4th max p came to my home to put a camara system in my condo because I was aware someone had stolen from me on Friday April 29th.....he was most concerned about his install and also to train me with regards to the working of the system.........after he left I tried to get the camara off my phone and could not.....he had left me his no to call at anytime....that night my security went off ....we had not hooked that up......after my call max was here may 5th the next day to see what was happening....I am 81 years old and at no time did he think I had no clue and that anything was too much for me to handle....he replaced the equipment re.enstalled everything and all worked well....he spent a lot of time with me making sure I knew what to do...I cannot tell you how pleasant and patient he was with me....he is a star in your corporation...thank you. Elizabeth
Unfortunately, ADT is unwilling to let me keep my service unless I agree to 3year contact. I don't want this, I'm going to miss the safety I've enjoyed.
I was one of the people effected by your recent restructuring and lost my job.
Having submitted my paperwork and returned company property, I want to
know when I will receive my severance pay?
For a week now I've been dealing with your sorry excuse for a company. I moved 7 months ago abd transferred my monitoring services to my new home. The other day i got a call about a fire alarm going off in my old home. Long story short I've called about ten times in the past 7 days and you all can not correct your mistakes. My name should've been taken off the old address 7 months ago and should only be on our new address. Then you cancelled service at my new home when you were supposed to be making everything be at my new home! WTF! You have to be the most incompetent company out there. Now my service is messed up, my bill is messed up, and it seems no matter how much I call you all can not get anything correct or straight. I'm paying for service I can't even freaking use!! If i didn't have to pay a penalty to get out of my contract, I'd be gone in a heartbeat. DO NOT USE ADT ALARM SERVICES!
My mother originally had Brinks who was bought out by ADT. I recently called them because I noticed the panel to her security system was blank. The person I talked to at that time sent me on a wild goose chase looking for the problem. They have no diagrams from Brinks showing them how the system was installed. The ADT Rep tried to convince me the answer to the problem was upgrading the system. Since I didn't fall off the turnip wagon yesterday, I declined and said my mother wanted to cancel the service because she's paying for something that doesn't work. There's obviously a break in the connection somewhere. He asked for the verbal password which my mother doesn't know so he said he would mail it. To date, it has not arrived. On 4/20, I sent a registered letter on behalf of my mother to ADT's address listed above requesting to cancel the service. I checked the tracking number and it is being returned because the forwarded address has expired. I checked the BBB today, and it shows an address of 1501 Yamato Rd in Boca Raton, FL. Buyer beware.
I want to let you know how the hiring process is at Safe Haven ADT. I submitted my resume April 2017. I was called very soon after submitting my resume from Tyler in Tampa, Florida. I was scheduled for an interview the next day in St. Petersburg, Florida. I was even sent a message the next day about have a good interview which once you read this is disgusting.
I went to the interview the next day and heard more from the interviewer Jeff about all about his background and accomplishments, then he immediately wanted to show me a video of how much money everyone makes. The door opened a few times and Jeff walked out and near the end of the video he came back in. He wouldn't allow me to ask any questions and said he had 5 more people he had to interview. He said I would probably hear from someone in the next two hours.
Two hours later, I was sent a message from Tyler, asking my why I hadn't gone to the interview. I sent a message that I went to the interview. Never heard nothing else.
I can handle if I'm not chosen for the job or if I'm told we will call you, which you know is the end. But I will not disrespect anyone let alone another veteran. I have a college degree, 24 years as a law enforcement officer, and another 5 working in security.
You can make the excuse that it is Safe Haven, but if I owned ADT I would be pissed because they represent your company. I will contact veteran organizations about how I was treated by Safe Haven. I'm a veteran also my brother, my dad, my uncles, this is a joke to treat people and veterans this way.
Hey Dan shoot me an email when you get a chance. (hidden). I might be able to help you out. By the way thank you for serving for our country. God Bless!
Who are you & how can you help?
" I would be interested in being part of a class action lawsuit against ADT" Please put me on the list too. I keep on paying the city for false alarms. Total reaching now $1,000.00 during seven months period. ADT Technicians come to my place almost every week, the problem still exists. I ask to cancel the contract and they are putting a charge of almost $600.00 on top of all.
I think I have a solution that could possibly put you in a better situation. Contact me if your interested. (hidden)
I would gladly join a class action with you & anyone else.