4 hour lie fest from ADT tech yesterday as he installed higher cost equipment than was supposed to. Now another tech today two hours late says he has to put more holes in walls to install another panel in another location and I now have to rearrange my living room to accommodate the equipment. This is BS and it's not even 24 hours into service! Just lies on lies!
I had the ADT Service installed at my house by Defender who was contracted by ADT. What a botched up job. Alarm system continuously went off .... Defender pick we IP equipment May 1, 2017. I am receiving harassing phone calls from various numbers by ADT and if this isn't stopped shortly, I will file a report of harassment. ADT get it together, Defender notified you of service cancellation.
The worst ever exsperiance . We spent $1700 plus for new alarm system , four months ago and still does not work and does not monitor and missing a key pad . ADt said it was a installation problem so they will not handle since they use " franchise" authorized dealers to install . The people who installed super unprofessional took a week to call back and told me if I don't like it fight ADT and pay fee to get out of contract unreal a large company would allow here brand to be shattered .. most likely small claims to get money back and keep my family and home safe with someone else
I called yesterday to get a quote on an ADT home security system. I agent I spoke with told me about the promotion that you had at the time. I told her I have to talk to my husband about it because another company offered free installation. She connected me to her boss then. He proceeded to tell me that he would send me a $100 Visa Gift card to wash out the $99 installation charge and offer me 6 window sensors for free. This was all fine with me but then he asked me for a credit/debit card to hold the offer. I told him I didn't have the stuff on me. He then asked if I had my checkbook with me and I said no. I told him I don't bring any of that stuff to work with me. He still continued to ask for this stuff and I told him AGAIN I don't have it with me. He then said can't you call home and get it. Really I thought I made it clear when I called that all I wanted was a quote and that I didn't have the information with me. He is the worst customer service manager I have spoke with. I would never buy a security system with your company and will pass my experience on to everyone I know.
To begin..i know I'm in a month-to-month with adt,plus i called last week and the CSR verified that i was. So, why today another CSR informed me that I'm in a three(3) year contract. Called corporate, they didn't do anything about their "reps" deception. I will be ELATED when my so called contract is up. Would and will not recommend this company to ANYONE because of the deception i experienced. Also, you guys costumer service needs a lot of work. Thank you!!!
ADT supposed to keep people away from robberies. However, they are the robbers' by putting people into three-year contracts. You can never get out of their shady contract they make you sign when you're dealing with some of the worst time in your life! Like after a break-in, which is how they got me. I have been attempting to cancel my contract every time I move due to being a college student. Every time I have tried to cancel my services with them. They hit you with all the hint fees and called you almost every day trying to collect money. Also, their alarm systems are cheap and out of date sometimes when I try to cut mines off, they do not go off, or when I want them to go off, they don't alarm as they should.
ADT is a terrible company all their managers and customer representatives will give you different answer for the same question. No one knows anything. I talked to manager that didn't know the number for the Corporate Office. How embarrassing. They scam all their customers. STAY AWAY from them, look for an honest company.
Executive Directors or CEO, Please contact us. We are an elderly couple that deserve answers. You have our contact information on our account.
MY EXPERIENCE WITH ADT HAS BEEN HORRIBLE!!!!! THE EMPLOYEES ARE SO UNPROFESSIONAL AND NONCHALANT!!!
Judith Mills Absolutely agree with anonymous.Lack of service cost me $$$$.
Not surprised not even 1star.
I am addressing this message to the executives of the company, Tim Whall CEO and Jim Dvries because they need to be aware of what kind of response that someone has a challenge with the company might need is to get a box removed that evidently was installed probably 18 to 20 years ago before we moved here 16 years ago the box is locked and there is no key that we know of to open the box I reach someone in the Dallas office and they told me that the company never picks up these boxes for recycle or whatever and that since I wasn't our current client they cannot send me a key to the box and suggested that I call a locksmith. I asked them if they would send me a key and I would send it back so that I can have my electrician removes the box after talking to them quite a while a lady by the name of DeDe had no other suggestions and emphatically told me the same was nothing they could do to help me. I'm surprised that the company does not recycle the boxes and try and every way possible to help in the areas where the company has evidently sold to customers in the past
I finally pulled the box off from the wall enough to see behind it, enormous amounts of wiring and a couple of extra holes that evidently were spotted in the wrong areas where they brought the wires through
it is totally mind-boggling that a company can operate like this and expect to get referrals from anyone any help that Tim are Jim could give me would be greatly appreciated, a simple send me a key and I will return it would save me 100 or $200 and would virtually cost the company a stamp to get it to me. I find their service to be appallingly terrible starting with the attitudes the folks I have in the Dallas office Larry foster Dallas Texas
I am contacting my states Attorney General. These people should be fined.
What bummers are these people. My Ins. co asked for proof of service. The contract I signed is now illegible and there is no legible signature on it. I believe at one time there may have been legible info, but it may be all faded now.
There is no telephone no. to call and no specific agency stated on the contract. In looking on tte internet there is no way to tell just which of these is the main office. That contract contains little information. I should not have done business with these people. I will change that. Moving out !
STAY AWAY FROM THIS COMPANY, CANNOT GET ANY HELP OR ANSWERS. BAD COMPANY. NO ONE IS IN CHARGE. CANNOT GET ANY ANSWERS.
Pearl I had a guy to steal more than $10,000 worth of jewelry and uncirculated money Stupid me I gave him my key and pass word when I went out of town he came and went took items had the feds and police came when I discovered the items were missing I can't understand why this guy had to be so dishonest I heard later he is now with
Tyson If they had checked him out he would have been fired on the spot. My story for ADT employees DISHONEST
These guys will rob you blind with their fraudulent tactics. DO NOT ever give then your credit card number. They will steal from your account.
Poor communications, dishonest product representation, company erased clips property of mine useful to give to police,
This is so true. The worst corporation ever. After three hours and 14 people on the phone could not get service and the people are mean. Terrible and dishonest. This adt company is the worst. Cancel three homes tomorrow. They lie. Do not use ever. N spencer Los angeles
Would not consider them in this lifetime or the next or the one after that. They are in direct violation of the National Do Not Call law. I have been registered on the DNC list since its inception, yet, have received 22 calls in the month of June alone from this company. Have spoken to various representatives in their customer service department and been assured that they are in compliance. BULL SHIT! Their employees have told me that I am on their internal DNC lists and that they coordinate with the national lists, yet the calls continue.
ADT ihas proven to be by far the worst security company ever. For the last 9-12 months, the issues with my security have been excessive and constant but yet they debit FULL payment from my bank account every month. The technicians are untrained and lazy. Just had one tell us last night he was not going to finish the job because he had worked a 14 hour day and it was getting dark. Even worse, when a supervisor was called (Wes, ID #DR4), the supervisor stated "I can't make him stay." I requested my concerns be elevated to corporate level and my account be reviewed over the last year for the # of service calls requested for issues that continue to surface or repeat. The supervisor was quite reluctant to note the account after several requests to do so. Sad paying customers have to endure such substandard service.
I agree! Horrible company!!! Called customer service to cancel service on April 25, 2017. Charge showed on credit card for monthly service on June 7, 2017. Called about the charge and was told there were no record of the call. How convenient for them! They refused to remove the charge for May and June. They said they would cancel as of today and it would be effective a month from today! WARNING!!! THIS COMPANY IS CROOKED!!!! Thejr empkoyees are rude and uncooperative!!!! DO NOT USE THEM. There are better options!!!
Same thing happened to me. They have a record of me calling in April to cancel the account. We closed in March and they still have not closed the account . So why would they have on record an attempt and not close the account? Then the guy told me the corporation is out of Jacksonville Fl and I am seeing that it is out of Boca. So the sales rep purposely was lying to me and trying to piss me off.
A call center is in Jacksonville, corp is Boca. Maybe you misunderstood
DEFINITELY AGREE DO NOT USE THIS COMPANY I SHOULD OF USED COMCAST CABLE THEY ARE THE BEST STUPID ME.