On 10/11/16 had system installed in my mother's home, tech complained how he was ready to go home to have dinner. Refused to install the second key pad as we had requested, instead he informed my mother he "felt it was a waste of time to install a second keypad so he was going to leave a device on her nightstand that would do the same job as the wall keypad". Proceeded to leave the device, gave false promises on other matters as he quickly left. We have since found out this tech had not done as he said he would pertaining to these other on matters. This has caused me to have to contact ADT with my concerns which is very frustrating. I'm hoping our concerns will be addressed and corrected within the 30 day window from install, if not system will have to be removed. In all honesty, I have had this company myself over the years of home ownership and have never had these concerns. Which is why I recommended them to my mother. Times has changed. What I would say now is "Beware"!
Yep! I'm another disaster with ADT. When they installed the security unit in my new temporary small business address the sales rep confirmed that they would relocate me to my final address at no charge. When I moved and requested the equipment to be relocated I was told I had to sign a new 3 yr contract. Funny thing is they have my company name wrong ... we'll see what happens These guys are shysters Service is the pits
All the complaints you don't really care because if you did you would do something about it. I have been with this company since it was Brinks security. I haven't had any problems transferring for one home to the next. Now it's a question about my credit. When I signed up for ADT in July 2015 the only way I was able to get the service was to get auto pay. NOW I AM MOVING TO A NEW LOCATION and I already have the service you won't honor the contract for moving. If I have to keep paying my monthly fee why can't I use the same service? Credit was already checked on the first time I have why can't I continue? No. .....If I go with another company I will still have to pay your company. ..If I discontinue my contact with you I will have to pay over $1,400.00. I am not rich.
PLEASE BE WARNED!!!!!
Do not do business with this company. I relocated before my contract was up. Entire amount of $ 581.00 was taken out of
my checking account. I was told by ADT rep that it would be
refunded to me after I installed service at new residence. I have
been calling every week since July 15th and haven't seen that
refund yet and now I'm now stuck in another 3 year contract!
I will be seeking legal counsel.
You were under contract. Sounds like you don't understand your contracts when you sign up for things. Sorry just saying.
ADT, in it's advising and inducing, never set forth that when you move you have to begin a new service contract for 3 years. The only statement the company makes it that you can take your services with you when you move. Then you are forced to enter a contract of adhesion or you will be charge 75% of the contract as a penalty. Sounds like you don't understand fraud and misrepresentation Dr. Blackenstone. Sorry just saying.
It sounds like ppl are signing they're name and not READING what they're signing. In the times we live in who does that?!?! Doesn't sound like ADT forces you to sign. C'mon Dr esquire how bout we read stuff before we sign!
Truth I am in a contract to and all I wanted to do is transferred from my rained in rental house to another and they said my credit was bad. I had bad credit when they signed me up as long as I do a direct pay. I don't want to pay the cancellation fee so they said they will still deduct my monthly payments even though I have the service hookup at my new home. Now that is bad business. I am stuck between a rock and a hard place. Living a long with my disabled niece in the country.
AWFUL COMPANY. I have been trying to cancel service for 4 months. Every time I call I get a different story. Worst customer service I have ever dealt with.
I am so upset, disappointed and angry. I never knew a company could be so deceptive and cruel. I have been charged for service/monitoring of my system monthly, due to my contract already being fulfilled. Come to find out that the system had no even been in communication at all for over 8 months due to the 2G service changing in my area. ADT knew this and continued to charge me a fee for a service not being done! When this all came to light I spoke with the Loyalty Dept. that confirmed this and agreed that I should get refund, they then spoke with billing and connected me. Billing department is so rude, abusive, they blamed me!! They also accused me of not being honest!! Let me explain. We have now also found out that some of the equipment we paid for over 5 years and thought was working was never ever installed at all or connected!!!! I also agreed to an update with some of my current equipment that i knew was not working... to be replaced ...but they did not replace!! Now...as if all of this is not enough. I have begged and pleaded, spent over 4 hours on phone ... begging for help. I was not charged for install of my update.... 140.00 approx and 2 days later charged for the old plan that was not even functioning to begin with. Now .... the Billing department refused to give credit the Loyalty department advised them too and.. in tears.... just was told that they will not credit all this money by to my account where they got it.... but give me a credit for monitoring. OMG!! It is robbery!!!! Robbery and abuse!!! I have never been talked to so horribly or shuffled from person to person who refused to help me. Please... please stay away from this company. They really should have criminal and legal action against them. I am so disappointed and upset.. save yourself.
buyers beware. I NEVER signed a contract with our new house. Was never told that we had to enter into a new contract when we moved. The "contract" was actually electronically signed without my knowledge. AND my name was mispelled (really bad mispell). I was out of state and my alarm went off a couple times. I was NEVER notified by phone call only by EMAIL which I didn't read for 12 hours. YES, they had 3 phone contact numbers and none was contacted. PULSE was added to my account and I didn't know what pulse was or that it was connected for 5 months. Was told after we were not contacted that they would send a tech out to service our equipment (was 5 months old). Tech came out and after an hour determined that equipment was not installed properly from day one. So for the 5 months plus, I actually didn't have a functioning alarm. I will fight this and go with another company who has replaced ADT as number 1... It is footprints. BEWARE of ADT. They lie.
OMG. the same thing happened to me. I am just finishing up a letter to the corporate headquarters to complain.
I have been harrassed by your company with at least 5 unnecessary phone calls from your rude phone people who don't realize I am already a Long Time Customer! WTF?
Your should be ashamed to be in business!
DON'T WANT ADT IN ANY WAY SHAPE OR FORM. THEIR SALES PEOPLE PULLED IN MY DRIVE WAY AND TORE IT UP. DO THEY EVEN TEACH THEIR EMPLOYEES TO BE COURTEOUS OF RESIDENT'S PROPERTY???? WHERE DID THEY LEARN TO DRIVE?????
WHAT'S WORSE, THEY COULDN'T EVEN BACK DOWN THE DRIVE WAY TO LEAVE, AND BACKED INTO THE YARD AND TORE IT UP TOO?????
SOME ONE HAD BETTER CONTACT ME SOON AND PAY FOR REPAIRS OR I WILL GO TO FACEBOOK, TWITTER AND EVERY OTHER SOCIAL MEDIA SITE I CAN FIND AND TELL EVERYONE WHAT THEY DID!!!!!!!
Do NOT do business with this company. The service is non-existent. Phoning for any reason is an exercise in frustration. The holding time is outrageous, but when a representative finally comes on the line, he/she knows nothing and helps not at all. Three different encounters on three different days resulted in three different answers to my questions. One said we could drop payments to $5/month because we got a bird and could not maintain interior movement monitoring, but the periphery security would remain in effect. Another said we could pay $70 to get out of the contract altogether. Suddenly our payments jumped to four times that so I tried to get clarification. This one said it was $300 to get out of the contract. The last refused to let me speak to a manager and I have concluded that ADT simply gives a script to individuals working at home with no further training or instruction. I run a business. I expect business-like performance from everyone here, and I expect the same from the businesses I deal with. ADT fails miserably in that measure. I wonder what vast sums they paid the army of lawyers drawing up that contract, which should be termed a contract of adhesion -- in English, they get you over a barrel.
I would never sign up for this service because of very poor customer service. Example- if you try to contact them on the phone, you will not talk to a representative but you will go through their FULL recorded loop of "on hold" music/self promotion advertising, mind numbing gibberish for at least 15 minutes. I think this is deplorable management regarding customer service. "Your call is important to us..." Obviously not! Stay away from this business!
Nor apply for a position within this company!! After trying for two days to reach the hiring manager who had requested to speak with me for 5 minutes by phone, I gave up and tried to call someone else within her office to let her know of my attempts to contact her. I was treated hatefully by both a customer service rep and a manager within that office. By the end of that call, I knew this was not a company that I would ever want to be a part of! All of this poor service reflects so badly upon ADT. Why aren't they trying to resolve these issues? Isn't poor customer service the beginning of the end of any company???
I have been a customer since moving to Kingwood Texas in 2007- today we are having new floors installed at my home- when service techs pulled up the carpet- there was a ADT wire running to the battery and across the whole floor - no big issue- I will just call and have " service " come out and re-direct the wire. Started calling at 0830 am - first HOLD time was 20 minutes- 13 secoinds , hung up, called back - secong hold time was 17 minutes 13 seconds, hung up- ( took cell phone pics of hold times) went to website to request information- there is NO way to contact them - even by email !!- if you go to live chat as soon as you mention " service" on the REQUIRED field- it advises you to CALL !!- , no live chat or correspondence at all - !!- Now, if you want NEW service- you get immdediate help - but an existing loyal customer needing assistance - NONE- very frustrating. Will just cut the wire and wait and see if I get a call back from monitoring departement. Ridiulous that they dont have a better customer service center.
I have had ADT for 15 years, recently in February I upgraded my system and majority of the time it doesn't work correctly. The whole time i have had services with your company the payments always drafted from my bank account. When I call this morning they said this recent payment was not set up for draft. The customer service representative says one thing I asked if I had a contract to cancel she said no it's month to month. I finally speak to another representative and she says I have a 3 year contract and why should I have something that don't work and delays and the phone app doesn't work half the time. I asked how much it was to cancel she says 1,000 that is just absurd and outrageous never in my lifetime have I seen a cancelation fee that high. I would rather have my old system then the new system. I am not happy with ADT.
I am not recommending ADT as a security company. I have a system that was well amintained by another Canadian company that was bought out by ADT. This morning October 7, 2016 my system had a problem with a transformer. it needs to be changed. But ADT does not have a technician availablke before October 19, 2016 - 12 days without my alarm system for which I am paying a monthly fee. It is not acceptable. There ae other companies who can do better than ADT.
I hate to write bad reviews but my family is very disappointed with ADT. We are long time customers and for the first time we were told that they would not be able to fix our problem for at least 72 hours....the problem is beeping throughout the house. My husband and I work from home....picture our displeasure. I am going to find a now home security company. Last year I realized that they were severely overcharging us for service....If you are looking for home security LOOK ELSEWHERE!!!!!
I am so mad and upset at this company for their poor customer service, billing department. This company sure likes to take your money right away but when they need to refund your money back, they sure take their sweet time. This company has been taking money out of my bank account and applying it onto someone else's account OK!!!! I am a new customer and I have never used them before up until my brother told me about it. So I said why not give them a try and god please that was a very big mistake and I regret the day I got the services from these people. If you read this comment, please DO NOT USE ADT SERVICES for anything. They even have staff employed there pretending to be supervisors when they are NOT!!!!! They sit there and lie to the customer and making it believe they are speaking with a supervisor. Yes!! liars!!! Please do not make the same mistake I did. To make it worst I still don't have my money back and now they want to charge me for an early termination fee because I refuse to continue to do business with such a piece of crap company that screwed me from the very beginning.
I was double billed for ADT equipment that I had already previously paid for. My bills are several days late now because of it. I keep getting the run around from them and they gave me no explaniation I AM NOT A HAPPY or satisfied customer at this point.
My name is Octavia I had an phone ordered for my grandmother Jessie Kearney i order phone service on 9/2/16 and she still have not received any phone service I never in my life ever dealt with a company that never keep there policy it was suppose to be 7 to 10 business day I will be call them again but I wanted to CEO to know how his or him franchise is being handled
I wrote the CEO a letter at the Florida headquarters and it was returned not deliverable as addressed.