they are reaping customer off they don't care about you at all the agents are horrible its like they get you in this contract and penalize you if you relocate to another area with the etf....... EXTREMELY DISAPPOINT I WILL NEVER GET AN ALARM SYSTEM AGAIN NOT THROUGH THEM YOU PAY THEM THOUSANDS OF DOLLARS AND YOU GET TREATED LIKE TRASH . I SPOKE WITH RAQUEL IN THE RELOCATION DEPARTMENT customer service number 104232 SHE DIDNT EVEN HAVE MY ACCOUNT UP SHE WAS SO RUDE OVER TALKING ME AND STATED THAT I WILL HAVE TO CALL THE NUMBER ON THE BILL!!!!I LITERALLY HATE THIS COMPANY NOW BEWARE RUNNNNNNNNNNNNN............................
I called today to the 1(hidden) and an agent by the name Chris # ULV was really unhelpful and rude. He did not care that I was a customer for ADT for more than 15 years with many offices. I had to hang up and called another person to help me. Extremely disappointed.
Got system activated in December of 2016 and was promised wireless remotes, free $100 gift card and digital camera if I upgrade to ADT pulse!
Well, practically had to beg for remotes and til this day, no visa gift card or camera! Will never refer ADT to anyone and will end services in March! This company is more so interested in getting the consumer to sign up with them and will feed you a bunch of lies and promises!
Watch out, because they don't just give you a gift card, you have to "apply" for it and then PAY for it! We were given a similar offer when they installed at our house a couple of years ago. You have to go to Mpell Solutions and download a certificate giving name, address, phone and email and pay $4.95 for S&H and you can't just write a personal check for that amount, it has be a cashiers check or money order. What a CROCK!
ADT does bait and switch and treats customers like trash. I have been transferred around for two weeks and still no contact from the Cumming, GA office. They do not care about your problem and they will not contact you. They put notes in the account that are not true just so others will not help you as well. I have asked for higher ups and they will not give out any names. I have spoken with Keisha, Ms. Jones, Ben, Melissa, Kacey, the list goes on and they still have not assisted me and I was trying to buy additional services!!
I agree with you 100%
There should be a class action brought against ADT for taking advantage of its customers. I have not been under contract with them for 11 years but still paid for a service I did not use and just recently cancelled. Since I did not cancel 30 days in advance, I am being charged another month. Something big needs to be done to get the attention of this company and let others know not to use or trust them. Otherwise they will continue to take advantage of customers. Sorry company for sure!
I agree with you 100%!!
I agree that a class action needs to be brought against ADT for sneaky, crooked business practices.
Called ADT for a quote. Got a hard sell that reminded me of buying a used car. The first sales person even turned me over to her manager. I kept saying I wasn't ready to commit, that I was comparison shopping. They kept pushing for private information. Then, after twice saying they couldn't do anything over the phone, there was the manager trying to get a $99 payment out of me. Awful experience. I hung up and put a fraud alert on my credit report.
Horrible people to deal with and they are idiots. Cancelled my service 12-6-16, they debited my account for a payment on 1-3-17, called numerous times and have not gotten anywhere. I get different answers all the time. It's over 6 weeks and still not refunded the money owed to me. I would not recommend this company.
Have had ADT for a number of years....security for break-ins and fire. Also Companion Services as Life Alert like services.
1/9 just before midnight woke to smoke alarm going off and entire house filled with odor of smoke and smoke haze.
No response from ADT. Called 911 and Fire Department came and spent considerable time trying to track issue. Finally established it must becoming from AC air-handler in attic and power to same shut off. Smoke and haze started to dissipate. Fire Dept left with instructions to recall if issue returned or accelerated. I called ADT in the am who informed me they had gotten no signal the night before. We tested to smoke detectors and they went off with the test (pushing the test button). I asked if they had received an alarm even if it was shut off should they have called to check on the alarm and was told yes. I asked for a technician to come and check out the system and someone came later that day. In conversation with the tech was informed that "not enough smoke particulate had been generated to active ADT smoke sensor" which is programmed to minimize "false alarms" to ADT. My house was full of smoke. Fortunately we also have an old smoke detector (they kind you buy at Lowe's or Home Depot) that we maintain. The smoke had passed 2 of ADTs smoke alarms before it reached this detector outside our bedroom door and alarmed us.We had been out of town and just gotten back the nite before this happened. I hate to think what might have happened if we had not been here. Needless to say, I now have NO confidence or expectation that ADT can or will protect us and provide the service that we pay for each month. We are in the process of contacting corporate ADT office and deciding what our future decision will be regarding continued service.
Good luck. These people are idiots and the service sucks. They are great with excuses. Go shopping. I know its a pain in the backside but what is your safety worth to you.
I have been with Adt for over 9 years . I switched to a new system they had and was told you could turn it off with your phone so I was impressed . I got it and have had Trouble with it since I had it they have been to my home several time . I called and complain and told them how I felt and even told them I was going to contact the CEO . They don't care and I spoke to a supervisor he said he have someone call me back and make it up to me so I was waiting in the mean time I out of town and find out my service was droped . Ain't that crazy didn't get a call just dropped me after 9 years and I have 2 accounts . Well the CEO better get involved and see what's going on . Cause now social media will kill his company. 4999 friends on FB twitter . I wish the CEO would call me . Or he need to go uncover boss and check his company out I have referred 100 or so to switch to Adt but now wow all I can say. (hidden)
These folks are beyond terrible when it to customer service. I wish I knew a Good Attorney. These folks are wordsmiths and try to fast talk the customer. I am 100% behind you. These corporate execs DO NOT WANT to know what the problems are.
They have charged me for 6 months even though they were able to get a good test from the office. They would call from an automated 800 number and after saying hello 3 times with no response i hang up. Now i am told they could have someone living call me. After all this time they finally tell me that they could have called.
I too am a strong believer in Undercover Boss...if they want to know what the problems within their organization are.
I have been an ADT customer for over 9 years. I called ADT to ask about installing a video camera. I was told that in order to proceed the customer service person had to enter my e-mail address! First of all, I should not have to give them my e-mail address, it should not be a requirement, (their ' new' system required it) and second of all, they already have it as I get e-mails from them each time a new statement is ready. I don't think the left hand knows what the right hand knows! I wanted to complain and then was told I had to write a letter to Jacksonville, Florida! I don't think that they get most complaints against them as most people do not have the time to write a letter of complaint! I will not install cameras and will look at the cost to have other monitoring companies do my monitoring. ADT has gotten too big and they don't care about their customers..
Don't buy their cameras system. I did and have nothing but trouble. I wish I didn't@! Now they are replacing cameras that come without night vision. They are trying to pull a fast one on me, but it won't work. I'll keep having them come out and replace the cameras until they replace it with the correct ones.
This is the worst company I have ever been involved with..I am paying monthly for an alarm that is not working and ADT will not cancel our contract. This has been going on for well over a year. After 7 tech visits, each claiming to have solved the problem and countless phone calls I am still without a solution. They are now coming to "fix" the problem again. When asked if after this time the problem still wasn't fixed would they agree to cancel the contract. We were told no you would have to take it up with collections-basically hire a lawyer. I will go out of my way to tell anyone I meet to not use ADT for anything
@CFL same thing I've been dealing with for over a year and each time I talk with someone about this issues I get the run around and misinformation from employees to include so called supervisors... ADT has truly fell off as a good company. The way they treat their longtime customers is shameful! I will not be doing business with them anymore... they need to be investigated!!
Long night on the phone.....10 year customer.... trying to upgrade to pulse.....what a nightmare..... wasted so much phone time....need to find another (hidden)
yes, same story - deena in customer service sooo rude.
WHATEVER YOU DO... DON'T GET THIER PLUSES SYSTEM... IT SUCKS!
Last November i went ahead and signed up...i kept waiting for my 100$ visa card..well i called in January and long and behold. .i was told i was sent in an email. ..which went in trash bin..so i never saw until i searched. ..then it waa passed the 30 days...also you need a printer. .i think shame on you...to me it's false advertising. .hoq many more people are there like me...although I'm happy with my system. .i would NOT recommend ADT for that reason..i rhink it's dishonest. .and shame on ADT..
I was promised all this equipment by a supervisor at adt and when defenders came to install it I told him I was not paying for it because they lied he handed me a thousand dollar bill and said here you go and I said no that is not what we agreed upon over the phone and he said well let me call my manager and he gave me a big line of crap and said they were out of a lot of equipment I was promised 8 window alarms, 3 door alarms, smoke detector and a camera for outside. I have been in contact with them numerous times to resolve this and they keep transferring me to another person. I do not recommend this company to nobody they rip you off and then tells me I am signing a paper that says he was here and some of the work and they would call me to get the rest out in well here it was a 3 year contract and guess what never got the rest of my equipment and my sons car got robbed tonight and guess what no camera to see who it was. This company disgusts me!!!!
This is exactly what I am going through right now!!