ADT you should be ashamed of yourselves allowing Defenders to be an authorized dealer, they are awful, I just filed a complaint with the BBB, Consumer Affairs, and sone I will be contacting CBS 2 news station, and states attorney office. Your corporate office (Christal Jones, and Defenders Corporate Office Shirley Smith, and Loyalty Department of Defenders KIKI Davis offered not reasonable resolution. I WANT OUT OF THIS CONTRACT FREE OF CHARGE, I have complained from the beginning.
DEFENDERS DBA PROTECT YOUR HOME AWFUL company, EXTREMELY DECEPTIVE, predatory like employees (sales reps/technician). This company (Defenders) lied about or failed to give true facts, over-phone the price was $29 month , with FREE indoor/outdoor CAMERAS, but after the SALES TECH placed the unit on my-wall this was changed to $58.99 month & was told that no cameras besides a doorbell camera was available in my area. The technician Terry B, then gave me a $4000 estimate of various equipment, but strangely no cameras included. When I ASKED TERRY B to LEAVE/Remove the wall unit, he called his supervisor Steve & Steve convinced me that in 3 days I could get $400 in gift Cards. I had to PAY $6.95 in money orders for 4 $100 gift Cards, WHEN I realized I was taken FULL ADVANTAGE OF the 3 DAYS had passed and I COULD NOT CANCEL THIS CONTRACT. NOW I AM EXPECTED to pay to get out of this contract, even the CORPORATE EMPLOYEES ARE RUDE, offered me a 10% discount (to pay % of my remaining contract balance versus %) BUYERS BE AWARE OF THIS COMPANY, ADT CORPORATE ALSO WILL NOT BE HELPING YOU. I SPOKE WITH CRYSTAL JONES OF ADT CORPORATE & WAS OFFERED NO ASSISTANCE, ALTHOUGH SHE WAS NOT RUDE LIKE DEFENDERS. TOTAL WASTE, GENERIC ALARM SYSTEM FOR $58.99. DEFENDERS DBA PROTECT YOUR HOME AWFUL company, EXTREMELY DECEPTIVE, predatory like employees (sales reps/technician). This company (Defenders) lied about or failed to give true facts, over-phone the price was $29 month , with FREE indoor/outdoor CAMERAS, but after the SALES TECH placed the unit on my-wall this was changed to $58.99 month & was told that no cameras besides a doorbell camera was available in my area. The technician Terry B, then gave me a $4000 estimate of various equipment, but strangely no cameras included. When I ASKED TERRY B to LEAVE/Remove the wall unit, he called his supervisor Steve & Steve convinced me that in 3 days I could get $400 in gift Cards. I had to PAY $6.95 in money orders for 4 $100 gift Cards, WHEN I realized I was taken FULL ADVANTAGE OF the 3 DAYS had passed and I COULD NOT CANCEL THIS CONTRACT. NOW I AM EXPECTED to pay to get out of this contract, even the CORPORATE EMPLOYEES ARE RUDE, offered me a 10% discount (to pay % of my remaining contract balance versus %) BUYERS BE AWARE OF THIS COMPANY, ADT CORPORATE ALSO WILL NOT BE HELPING YOU. I SPOKE WITH CRYSTAL JONES OF ADT CORPORATE & WAS OFFERED NO ASSISTANCE, ALTHOUGH SHE WAS NOT RUDE LIKE DEFENDERS. TOTAL WASTE, GENERIC ALARM SYSTEM FOR $58.99. ... your description ... United States INDIANAPOLIS INDIANA
We are dealing with the same crap. Deceptive practices, misleading, didn't show when promised, fee doubled, we have less than we had with Spectrum but are paying twice as much. Defenders is ABSOLUTELY the worst in customer service, their employees are rude, condescending liars. We cancelled within the three day cooling off period but they said Indiana doesn't participate in that. It's a FEDERAL LAW! After promising us the first responders discount of $28, the fee rose to $55 with the app added to our phone. It appears that this was the up sell the shady salesman ( who told me he'd previously been a minister, what a joke) was looking for. He also told us to avoid Ring, because the system was monitored in India. Not true, upon investigation, it's monitored in a Syracuse, five miles away. The whole scenario was lies. How can they sleep at night?
My husband has been in law enforcement for years and recommended them to victims, not knowing how much of a sham they are. We are absolutely sick about this. Even with the three day cooling off law, they want $1379.01 to cancel. The Defenders (subcontractors we didn't know about) need retraining, but better yet, replacing them. I can't imagine the money it will cost ADT to continue having them represent them in such an unprofessional fashion. I've been a CSR for many years and their practices should put them out of business. We've gone a step further, we have contacted our state Attorney General, who's very interested in pursuing this, the BBB, the Consumer Protection Board, Public Service Commission, Federal Trade Commission, NYS Bar Association and our own attorney. Wish I knew this page existed before. But you can be positive that people will know from me, via Facebook, NextDoor, and Twitter. One medical doctor is thanking me profusely, all he had into them was the original $109 to pay to have the installer come. He's cancelled and his wife is very pro active, you can be sure she's spreading the word as well. And what kind of company charges you to come to your house to sell you something? This was never brought to my attention before. And, we never got a contract. They've broken every rule that the AG will be looking for. BUYERS, BEWARE.
I agree, Gloria they will not get away with the bad service, misleading promises, non working equipment. I was told that it my duty to find and electrician to make my Alarm work, which was installed on the Feb 19th. The person I spoke with this dumb unprofessional ideal was Susan, who was very condescending and rude to say the least. The worst way I could have spend my money. Still dealing with an alarm that is not working and the only resolve is to tell a customer to find a way to fix a product that clearly was supposed to be fix when the first installer left. The only thing Susan could tell me is we gave you a credit like that make a bit of different and the alarm is still not functioning under their contract. All the representative and the leads need to take a integrity class and have all their phone records pull then exit out the door for mishandling customer and talking to people with a derogatory tone. I will not pay any more money to make an alarm work for this company and to expect a customer to do this is the poorest Customer Service I have every experience in my entire life. Someone need to find a resolve for all of this madness today. Now I am trying to reach my corporate team and I got disconnect three times. I am just trying to get a resolve for all the mishap that I am still dealing with. Saith please give me a call or someone who could assist with this issue. ASAP!!!!!!!!
We had adt install little over 2 years ago and we were lied to we were taken for $1800 from my credit card and was told they were only taken $600 out they lied the system is worthless and I'm canceling my contract and hope they want to go to court.
Today Iam having almost the same problem with ADT as I texting is I am waiting on the phone with corporate I let you know how they handle my problem
I am having the America's problem. They forged my signature on the paper work and never finished my install. Three weeks later, they sent another incompetent tech out who couldn't clean up the bad install and left wires protruding from my house. I have called to cancel several times and they still will not cancel my service. ADT is a huge scam PLEASE STAY AWAY! I wish all companies would get closed.
Yes yes I wish I knew
This is exactly what happen to me, yes they are liar and very deceitful.. I will not stop until they refund all my money and cancel my contract. There customer service suck and the representative are rude!! Six installer. Been at my home and not one could not get the system working!! I will blast this company to hell!!
The last installer today not show and called 2 hr late and said he would not be able to do anything without evening coming out!! Hell will rain on them I want all my money back!!!
ADT is untruthful and dishonest. I had been with ADT for nearly 10 years. I had no issues and considered myself a loyal customer. Another company that provides me with internet, cable and phone offered me security services in lue of a home phone. This is something that I was already paying and wouldn't cost me anything more.
I call ADT to be sure that I was not under contract; 3 people told that I wasn't and understood why I would be making the change. This phone call was recorded and reviewed. They change d their statement and said that I did have a contract, and I would owe for breaking it. They offered no apology, just stated that I owed them. Now I am stuck with 2 companies. Please respond to this issue.
No you are not. Your contract can't renew without you signing the renewal. It would go month to month. I am in the process of suing them and it seems we have a class action.
Wow looks like I'm not the only one with a problem. Had to do the relocation being still under contract. Was told the cancellation fees are waived if you set up new service. Have an apt to set up new service and the company still without my permission took the 980 dollar cancellation fee out of my account without permission or my knowledge. ADT is a bunch of crooks with the worst customer service. When called they said that's what they do to make sure they get their money and hung up on me.
ADT ARE YOU EVEN READING ANY OF THIS? Is this just a page you put up years ago to relieve the calls and complaints in real person? PROTECT YOUR EMPLOYEES AND THE REST OF THE COUNTRY, THERE IS A PANDEMIC AND YOU HAVE NOT PROVIDED ANY PPE TO THE MEN AND WOMEN WORKING FOR YOU!!
THIS SYSTEM don't work there's people are cons. They lie about everything when you call and get service.
So true promised 800 with of security 99 down 27 a month got very few equipments because each thing I'd 299 installation fee so ended with a 57 dollar payment and only a box with remotes cheap door detectors....
Worst Security Services ever. I moved into my home with my 3 year old son in July of 2019. I signed up for services not aware that I was signing into a 3 year contract. I was told by the technician that I would receive 2 $100 gift cards for obtaining the particular services I have. Months later I called defenders to check on the status of the gift cards to find out they never intended on sending me anything, and that I could possibly only receive one $100gift card. I was manipulated into purchasing more than I intended but I only did it because I was promised those gift cards to cut costs. I have been struggling to keep up these payments and to worst part is that the door bell camera doesn't even work properly. When the equipment was installed in July, Everything worked fine, now they are telling me that I have to purchase a new doorbell for the camera to work. I was not made aware of a low voltage issue throughout the entire installation process and I dont recall the technician even testing my voltage. ADT and Defenders are absolute scammers and should be held accountable for all this mess. This is not how businesses should be ran. Taking advantage of first time home buyers when we are already in a financial hole is horrible.
So true ADT IS A LYING SECURITY COMPANY.. heads up go with someone else!!!!
Don't use ADT THEY PROMISE SO MUCH OF SECURITY SUCH As CAMERA DOORBELL ETC. also promise visa gift card that's a no show.. I have advised my neighbors find someone else this company does not follow thru...
Sad. You have your alarm technicians working in Southern California while the entire world and you execs are in self quarantine during this stay home call from the gov? You don't value your employees at all! If I get a virus from your alarm technician IM SUING
I agree, but it is technicians in every state. Very sad!
You FUCKING HARASS people with disabilities!!!!!! I don't even own a home!!!!!
You seam to take pleasure in ATTACKING the disabled, you are EVIL and SICK!!!!!!!!!!!!
Defenders the worst. Placed on hold 4's,over 45 minutes. Hearing them in background, is she still on phone, very unprofessional. Trying to understand how you charge for 2 houses, when transferred service to another address.Had to call cooperate to try to remedy them getting paid twice a month for service to one house.Simply the worst of the worst.
I'm canceling my contract. My 3 yr contract is up in April of this year. I called tonight to cancel and the agent told me I was on a "month to month" contract while I was looking at the 3-year contract that we signed 3 yrs ago. Such dishonesty.
I will send a certified letter with instructions to cancel my service also as I do not trust ADT to uphold its promise to end my contract.
I have no issue with the service itself with the exception of the motion detectors that kept setting the alarm off. My issue is with the revolving 3-year contract that renews every 3 years. There are also so many DIY security systems that do the same thing that ADT does but for $10/month.
ADT does offer a DIY security system and it cost $20/month.
Month to month means you're out of contract. Not that you renewed a contract.
OMG. When someone wants to cancel their service DO NOT KEEP GIVING BS SALES PITCHES. It really PISSED me off. I will NEVER go with ADT nor recommend them to ANYONE! The service is way too expensive and kept going up. DO NOT USE ADT. Plenty of other options out there.
On March 5, 2020 my system was installed. On the morning of March 11, 2020 around 12:20 am, I received a call from ADT saying the motion detector at my newly purchased home just went off are you ok? Me: It's not okay no one is at the home. ADT: do you want us to send the police. Me: yes send the police out. Less than 5 minutes later ADT calls back and informed me that the police said they do not come out to tampered sensor issues. ADT then said it's just a tampered sensor we need you to turn it off. I go to my home, pull in the backyard and find the bathroom window open. My husband goes into the house look around and finds my furnace and hot water tank is gone. I called Adt and said I received a call the my motion sensor went off. ADT: oh yeah, it was just a tampered sensor. Me: no it was a break in and my stuff is gone. The tampered system that goes off when someone is "tampering " with the system went off because they pulled the monitor off the wall and tossed it in the basement. Adt: oh I am sorry, I will get some our there to replace the monitor. If ADT would have sent the police out like I told them to, my complaint might be with the police or the police might have caught them. ADT was suppose to come and replace the system on March 12, 2020 between noon and 5pm. They were a no show. The only compensation I was offered is for them to give me up to $500 toward my deductible. ADT should be paying for the damage and replacement of my property. Now, I am stuck with paying a $1000 deductible and my home is still unsecured. ADT was negligent in the protection of my home and all I get is a possible $500 and an "I'm sorry". I am very confused as to what your staff thinks a tampered sensor is. If the system is being tampered with and I tell you no one that suppose to be in the home is in the home, you need to send out the police. Thanks for nothing ADT.