*****"To a Jew, there is only one thing of value: money.
How he gets it.... makes no difference."
- The Eternal Jew, 1940...m4
I have had the doorbell for 4 weeks now and its not worked the entire time. Despite 3 service techs out to fix it. Im completely frustrated and to add on more frustration, the District Manager, Joe in San Diego does not respond and has allowed this issue to continue. I would like a call from the customer complaint department to file a formal complaint and I would like an executive with the executive office to contact me to rectify what has gone wrong as this is a string of errors since I signed up and placed a large $2k residential order! Please help.
I was told by ADT agent that I would get charged prorated amount for November and full amount for December, and that my first bill would be in January. I got charged December 9th! I called ADT and I was told that they charge one month in advance! This is unheard of!!! I contacted the agent they came to my house and he told me that was also unheard of??!!!
ADT: a pattern of disloyal employees hacking my security system yellow triangle appearing on key pad in 32207. It happened last Monday.. December 2 2019. System went off no police arrived consider contacting FBI to investigate.
It's too much to write regarding my situation but I've been with ADT for over 10 years and what I just experienced is the worst I could even imagine with a security company. The customer service is horrible no matter the state. ADT is VERY insensitive to the needs of their customers. I swore by ADT until recently.
An UNHAPPY Customer
Corporate: My ADT was on test mode 12/2/2019. This time of the year thieves working with disloyal adt employees thrive on this... So take my alarm system off TEST in 32207 in Jacksonville Florida.
I just contacted adt sales about another outdoor camera and a doorbell camera..I was on hold for 19 minutes before anyone picked up. A representative answered and I explained what I was calling for and she was VERY VERY RUDE. I then asked for a supervisor and she told me that a supervisor couldn't speak to me. I asked her name and she gave me a name but I'm sure it wasn't hers then put me back on hold after being rude for 5 minutes without saying she was putting me on hold..then intentionally leaving me on hold for another 22 minutes and said her supervisor name is Tim and he busy and can't talk to me..I asked her when can a representative speak for a supervisor and put me on hold again and finally a supervisor came on the phone only to say his name was Thomas and he would look into it as if I'm lying..SO please someone from Corporate call me because after being a customer for 10 years I have NEVER FELT DISRESPECTFUL
My husband passed away so had to cancel services. He was not under any contract. However the agent took advantage of my situation and offered me a good discount. I had specifically told her I don't want to be on contract.
I tried canceling the service but was told to call on monday as agents were not available. I call on monday to be told you are late and have to pay $800.
I have not signed any contract or have had any disclosures or terms and conditions presented to me yet i am told i have a 3 year contract.
This is a scam.
Hope to get a response.
Worst customer service
Sociopathic customer experience protocols
Disconnected Silos (which suggests if someone streamlined service they could offer a more equitable rate for svcs but hey - their inefficiencies are on them)
Fraudulent orders being created
Event this website isn't secure - how about that?
Worst security I could ever imagine. My security was not getting a signal for over a week and I was NEVER contacted. Total waste of my money. It never kept my thug neighbors from breaking into my home and torturing my pets and destroying my home plus stealing my clothes. Wish I would have sued this horrible fake security!!!!
On September 27th our ADT Security system stopped working. We were leaving on vacation on September 29th and needed our system up and running before we left.
When I called support I was told they had already done the schedule for that week and would not be able to get a tech out until the following Friday. I was told we probably needed to add a wifi device to the system and that's the reason it wasn't working and if so then a different kind of tech would be needed.. Until then it had been working fine. So, what they ultimately were saying was that their system now required an additional device for it to work and they would not send anyone out for a week and then would more than likely have to send a 2nd tech out to fix at a later date.
We needed our alarm system to work while we were out of town. Isn't that the main reason people have security systems, so that their property would be protected while they were away?
So, on September 27th I told them to cancel our service. Of course they did not and then I was billed for the month of October even though we had no service during that month. I again called customer service and was told we had to give 30 days notice to cancel service!
I would not recommend ADT to anyone! Get a company local to you that can be there for you when you need them!
They can't find their butt in a bath tub.
I contacted ADT last month in Oct. I still have not received a contract or anything in writing other than a paper bill and email notification of an upcoming bill for 53.99. I contacted the ADT customer service 6 times within the last because of the promotion that was also sold to me included a refund for installation. Each representative promises to send an email with instructions for the installation rebate yet I still haven't received any email checked daily spam folder as well. Eventually I receive an email notification for my upcoming bill which I really appreciated the notification but it's not the correct monthly agreement the representative sold me during my installation call. I contacted the ADT to inform them of the error. They said it's out of the 30 days to downgrade but I say it not a downgrade it's in my contract I agreed to on the phone. However again, I've never received a written contract or confirmation. I asked that the recorded conversation be investigated so it can be honored as it was sold. I was never informed of any change to my agreement until I received the bill notification. I have been mislead other incidents in this short month by ADT as well. In my frustration I decided to cancel this contract completely. I was told I had 30 days, on 10/25 I called to cancel they said I had 3 days to cancel. At this point I still hadn't received the bill notification so I didn't know about the error. Then 11/1 I noticed the error and along with all the other incident over the past month with ADT and it authorized "Dealers" which they keep transferring my call to, I'm the victim on a scam. They have locked me into a contract by giving me incorrect deadlines dates, non existent promotions, and almost doubled my monthly bill amount for 24 months without my consent. I previously had Vivint for 6 years 49.99 a month, no issues better more modern equipment user friendly and efficient, however I was attracted to ADT lower bill promoted 36.99 and due to no longer in contract with Vivint, I went for the bait and got scammed. The ADT touch screen alarm panel looks outdated compared to Vivints, including Vivints speaker phone option on the alarm panel if emergency can hear and speak to representative from monitoring center from a good distance in my home. My ADT experience is a nightmare, I'll be returning to Vivint and spreading the word about how terrible America's best alarm company is. I can't even believe they can say this in there ads as horrible as everything has been. I am now realizing the other reviews people have written and it's all similar. ADT is not a good company to get serviced from.
We feel your pain!
CALL BRITTANY. SHE CLAIMS SHE IS AT THE TOP OF THE COMPANY (hidden). NOT THAT SHE WILL HELP, SHE IS A HORRIBLE PERSON, BUT SHE CLAIMS THAT SHE IS AS HIGH AS IT GETS....
Ya I dealt with her. She is a liar.
Have been a customer for more than twenty years. In that time ADT has done nothing to foster go the feeling that give a hoot about me as a customer. All you get is the company line. If stupidity and incompetence were a crime all the people there would be in jail.
fake advertising talk to ADT last Friday attended by jose cobarrubias # 17401 this person besides offering false advertising is a liar. Because he offered me a service by telephone and on Saturday they installed something else. The technical said me if I needed the cameras, I had to extra pay $ 340. Jose Coarrubias # me that it was included. I need an urgent solution for deceptive advertising. I had a bad experience with you and it is the first and last one that I ask for a security service. Fake advertising
We're not happy with ADT AT ALL! They apparently troll their website because we received a call minutes after we looked at their products. First, they(obviously it was a call center) misled us about cost and equipment. Second, the tech came out on Friday to talk about the glories and finish signing us up and install system. He arrived at 9:00 am and worked until 4:00pm was not able to finish. Nothing was stated in beginning this would take so long. My wife went to a doctor appointment and I had to go to work- I was a half hour late trying to accommodate. He assured me he would come back on Tuesday to finish. Tuesday was a no call/no show after texting my wife on Saturday confirming appointment on Tuesday.
So on Wednesday. we call ADT after again receiving no response from tech who said he left us his personal cell. At first they were trying to be helpful but kept us on phone for 30 minutes, transferring, on hold, transferring, on hold, transferring. When we mentioned refund, they were not accommodating. They had already charged our credit card without finishing the job. Didn't even install our camera, which was our main reason for looking into this. They wasted our 3 day window, but we know we have a 30 day trial. We were told we had a new system and new equipment but I am not convinced. Originally the call center led us to believe we were renting equipment and there was no obligation! Ha! They also said depending on how much service we got would make our monthly rate, that was also a lie. It has only been 4 business days, had the tech showed up yesterday as he said (and he represents your company) it would have been day 3 and possibly it would have had a different outcome had he upheld his end of the agreement. But it didn't and we no longer trust our security to this company and demand a full refund of our money. I resent the fact that their customer service tries to bully clients into submissions and denies them their rights. They shouldn't berate a customer for not being comfortable with a bad situation. Here we are 5 days from the start of install and our security system is not complete, we ask for a refund , they claim its too late but we have not received goods or service for which we are charged.
CALL BRITTANY. SHE CLAIMS SHE IS AT THE TOP OF THE COMPANY (hidden). NOT THAT SHE WILL HELP, SHE IS A HORRIBLE PERSON, BUT SHE CLAIMS THAT SHE IS AS HIGH AS IT GETS......
ADT at its Worst!! The customer service from Management on down is absolutely unacceptable.
I haven't this system for a year yet and all if a Sudden, Issues! They seem not to give a Damn!
CALL BRITTANY. SHE CLAIMS SHE IS AT THE TOP OF THE COMPANY (hidden). NOT THAT SHE WILL HELP, SHE IS A HORRIBLE PERSON, BUT SHE CLAIMS THAT SHE IS AS HIGH AS IT GETS. ...
When I moved into my house, a sales person of adt bum rush me..what i mean.. he pulled up to my house while we was just starting to unload the items. It was scarey because i am thinking was this person was watching the house the whole time. He spoke with me & told me that I could try adt for 1 year and if i was happy i could cancel. WELL, I found out a year later I couldn't cancel because it was in a very thin findprint that i am lock into a 3 year contract. Also the continue go up on the rate. Then that send nasty emails, letter stating they will deactivate your service if you are one month or two month behind due to a family issues.
This is a common practice. This is how ADT makes money. Their service not unique and not superior. They are just like the cable companies still in the stone ages operating an old business model, they make most of their money via contract scams.
CALL BRITTANY. SHE CLAIMS SHE IS AT THE TOP OF THE COMPANY (hidden). NOT THAT SHE WILL HELP, SHE IS A HORRIBLE PERSON, BUT SHE CLAIMS THAT SHE IS AS HIGH AS IT GETS. .