I live in Woodward, Oklahoma-I have been with ADT for 6 years and really haven't had many problems. I discovered that we are out of their service area-no one has even expressed this to me when I pay my bill on time. Recently our camera went out-I called the number on my pulse-we ran on line diagnostics and the technician said that my wifi extender was bad but the camera was ok. ADT set up a work order and we waited for the in person tech. He came and said, "the camera is bad-the Wifi extender was ok. I didn't think anything of it (although I wasn't pleased they couldn't fix the issue because all the cameras on the tech's truck had been used on other customers.) He put in another work order and we got a call from Chris on Monday (tech was here on Friday). Chris was busy when I returned the phone call, but one of the phone associates checked with him and informed me that we were out of the service area, a technician would not be coming out to install the camera but inquired again if I had friends that could do it. I am handicapped- and told the associate that it was not possible. The issue was not if I had friends, but I had an ADT part that had malfunctioned and I wanted it serviced. I was asked many times if I didn't have friends that could move and install the new camera. I kept telling them the issue was not if I had friends but the service that ADT provided for its customers. They said they were going to ship the parts to me and a friend could install them. About an hour later ADT called me and we repeated the conversation. In exasperation, I said send me the parts and I will leave them in the box for an ADT service tech to come and install them. ......I have liked our alarm but in the last few days have discovered ADT is about new sales and not customer care. I am trying to be nice on this review but I wonder if ADT members take their cars to the repair shop and the repair shop says, "here is the parts have one of your friends install them for you-or if ADT goes to the doctor and the doctor says, "here is the instruments, take out your own appendix." Or if there is a loss in the family and they ask-don't you have friends to take care of this for you. I know these examples are not the best but they do make a point. We have reached a point where sales to new customers trumps customer care. I know this will be read and discarded but this customer is saying enough is enough. I am going to give them a couple of weeks and begin looking for another company. One customer will not make a dent in this giant but if enough customers who have been treated like myself rise up perhaps they will hear our voice.
I guess the cliche "Buyer Beware" as it applies to ADT.
Well, I actually received an email from you after nearly 15, possibly more, years of being with ADT. Honestly, other than seeing the sign in my doorway, I would forget who our alarm provider was. This past summer, a friend asked me, "why do you still have a house phone?" I replied, "because I need it for my alarm system." There my journey began to ending my service with you. I started hunting online and saw my current price of $38/month would increase by $10-15 a month to switch to cellular. I tried calling the company & was put on hold for way too long. I started calling around. I called (3) companies - selected ABC (a local alarm service) - and decided to switch. Now, here is my mistake, the ABC guy told me, "do not let ADT know you are leaving - they will block your equipment and we can't switch to ours." I actually tried to call ADT again - just to check on pricing & was put on hold way too long. So, I figured I would make the switch the ABC - the price on your web site was simply too high.
After we switched and I called to cancel service (and, when I said I was cancelling I received an agent rather quickly), I was told, "well you have been with us for many years and are eligible for loyalty pricing - I can give you cellular service for $21.95 a month" - really, I'm with you for 15 years and not ONCE did you send me an email "hey, why not save on your land line and go cellular - you can get loyalty pricing!" - you only offered me a better price when I stopped service. Thanks for absolutely nothing! Terrible customer service and NO disregard for your customers who have been with you for years! Why have a loyalty program if it's a secret???? Very sad ! And then, when I told him I switched, "well, you still have to pay us for your last month because there is a 30 day cancellation policy" -- REALLY? So, now I get to pay double for service - very, very disappointed in your service.
Everything was fine until I tried to cancel service then all I got was hassles. Terrible company-don't do business with them.
It is IMPOSSIBLE to cancel...we have been trying for over a month!
go legal..... goggle contract legal asst
call ADT Hqts /Fl (hidden)
they will give you the contact info for your area,
then call and ask for the Director / record conversation
if you are not satisfied afterwards then call atty / let him hear the conversation
I won my case......
I agree. It took 3 calls to different 'account management reps' and one hour later to cancel service.They hounded you until you get frustrated and then when you don't agree to stay with them, they either hang up on you or leave the call abruptly and put you on hold. This company is the worse and I have decided to log the events that transpired with these so-called account management reps via a letter so if they decided to pretend like I never called to cancel, I have dates of the calls I made to them as well as a Chat conversation with a rep who confirmed of my cancellation. Folks, protect yourself here because they could send you to Collections if you decided to call your bank to stop the autopayments, even though you cancelled. This is a practice that I hear they do pretty common in retaliation of you cancelling.
Wished I had of checked all the thanks people are saying before I took them ADT also I noticed they only have half a star that isn't good
GEORGIA has the worst service in the USA.
For anyone reading this.... everyone who receives any security service gets 3 days to decide and they can request to cancel. This is legit. I have done it.... so do it. this services are not good, none of them.....
absolute horror. 1st man never told us we had to register our alarm so we got fined over 300 by sheriffs dept. He never showed us how to work it. Left without giving us a contract. Was too busy flirting with real estate lady who was appraising the house. Even asked if she was married and asked her out even though she told him she was . Put in the wrong sensors even though we told him we had 2 100 pound dogs. After dealing with complaint dept. Another guy came to fix the other ones error with the sensors and ended up putting his fist through our window just to show us how it worked. we are now sitting here with a shattered and broken window, have made about 20 phone calls and no response.
Absolutely agree with everyone else that is going through "HELL" with ADT (Another Dam Thief).
All the promises and features made to get you to sign with them is only the first part of their totally dishonest company. After that good luck in trying to get any issues resolved or to cancel, unless it is before you sign on the dotted line, DO NOT SIGN!
Another lesson learned NOT checking their reviews first! Well, since it seems that their are many, many, very unhappy customers as me, I say that it is time to do something about thiem!
Unless my services get cancelled I will pursue this to the highest level!
Feeling screwed...Have had ADT for 10 years , moved and cancelled the service on 7/10/18 . Was told it would take 30 days the close account. Why ? They cant tell you , just policy. Was billed 6 days later for full monthly amount . I called and they stated that is policy , again....I would receive a refund in about 2 weeks . Just called and spoke to Daniel , not a people friendly rep . Said not only is there no refund but will be billed for 9 days in August. I explained I cancelled the account 30 days ago , was billed for the month and now getting billed again ?????????????What a great company!!!!!!
What a terrible company! I tried to call them about my refund several times and the customer service tbere is NOT competent at all. They want to sound nice but they are not helpful at all.
Worst customer service ever! Have had 6 techs come out to install our system. Not 1 has done it correctly! First one actually tried to charge us $1,500 when we showed him a flyer from start & spoke to manager about what we wanted installed supposed to be "FREE home security system" because we made tech Chris from Defender an authorized ADT dealer take out system we did not authorize, he URINATED ON OUR DOWNSTAIRS SOFA! No joking! Was the only other person in our home that day & we don't have a dog! Have called multiple times & filed a complaint & no one from ADT called me back. Had a woman from defender (Authorized ADTdealer) called me back and was VERY RUDE! She called me a liar with the call being recorded! Called ADT to complain about this harassment and they never called me back. Don't make the same mistake as us & use an ADT dealer! None of them know what their doing! Alex a tech came out to install sirens in our stucco overhang & didn't even have a drill & had to go to Home Depot and STILL didn't install sirens correct! They fell out of overhand next day!
Never received our &100 visa gift card as promised on flyer either! ADT is a complete JOKE! Can see why they only have 1/2 a star! & all complaints with people contacting the attorney general!
Think we will too!! Paying for a system we had improperly installed 6 months ago & STILL doesn't work! Camera's never have worked.
They don't want the cameras to work so they can come in your house when you're not home and steal and aVanderlizers.... Like they do at mine and then say... If someone is comming in at all... when I have proof someone was in here and the date and time I wrote it down and then when I said something to their office the woman was very rude and asking me and started yelling at me and then asked me not to yell back at her oh well then don't yell at me just start off with I'm paying them they aren't paying us 8 /7 /18 -- 9:25 am. Her name is Michele with ADT. The tech was nice.. but doesn't think anyone's coming in my house doing anything bullcrap my microwave was stolen and tampering with things in my house..
Poor service, need to notify channel. 4
Please contact me (hidden) Mr.Willie
Please contact Mr.Williemjr
Please contact me Mr.Williemjr
Channel 3 in Arizona 3 on your side
Bad customer service over a week ago I called requesting a service call. The lady on the phone talked me out of a service call and said it needs batteries and that they would send them out a no charge. Took six days to get the batteries. Changed the batteries and I still have the same problem. Does not work! I called and asked for a Saturday service appointment, there answer to me was that they do not do service call "in my area" on Saturday. Well I work 5 days a week in a service business that I happen to be the owner of. Now I want to cancel service and no one will talk to me!!! What a bunch of BS! They are losing my home and my business accounts. I will try Simpisafe!
8/2/18 To Whom This Concerns: From: Xx xx Xx xx Physical address: San Antonio, TX, USA Today, I was a victimized customer that experienced an absolute bait & switch attempt to force me (a three-year contract holder) to PAY for updates and replacement of ADT owned alarm equipment (four outside cameras, DVD, etc.). My Contract ends on 10/30/18, and this dreadful situation obviously reveals that you will lose me as a customer, and I promise to bad mouth your company with truthful facts that I have experienced since January 2018. Today, I opened up two corporate tickets w three ADT employees on the telephone. 1/ 7684160 case # 2/ 7679800 work order - created by Jade Halls, phone 1(hidden), Ext 112167 3/ Alissa - Sales & Add On's, extension 1191163. Alissa offered me a solution: "to buy new ADT equipment, to get my alarm running properly." FYI - Alissa's brilliant statement may work if I was mentally impaired or filthy rich. This is a horrible example of customer service. I need extreme help from your team (technical support/repairs, public relations, customer service, public affairs, investor relations, legal, risk management, and a great need for a competent repair technician - ADT employee or third party sub-contractor that can solve ADT alarm equipment problems at my home). I am seeking help for repairs to ADT installed alarm equipment that has not worked since January 2018. Today, a "third party"technician that is paid by ADT appeared at my home. "Javier" stated he represented ADT, and only repaired the ADT Pulse located on my cell phone problem. Unfortunately, Javier stated that ADT does not repair/replace their own ADT equipment which has been at my home since 10/30/18 (DVR, 4 outside cameras, monitor, QMEye sensors problem). Please share this information with intelligent and savvy team members who can provide a free solution to me. Sincerely, Xxxx
Horrible company we just moved into a new house and wanted to get a security system ADT seemed like the best option I talked on the phone with customer service they promised to give us all this free equipment and 1800 dollars worth of credits. I didn't know the company actually coming out was a place call Defenders the tech that came out Zach walked around our house and gave us recommendations then hit us with a 10,000 dollar bill. They are sales people they make commission off selling you additional stuff that you dont need. We where also told we had a 6 month money back guarantee only to find out it is only 72 hours from the time you sign the contract. We cancelled and they told us it could take 30 days to get our money back! Also they advertised a 27.99 a month plan that didn't happen either our bill was going to be 54.99. DO NOT USE DEFENDERS IT IS A HORRIBLE PLACE WITH BAD CUSTOMER SERVICE
Horrible alarm company to use. They done a bait an switch on me ADT offered me free senser , panel an remote key absolutely for free if i purchase at that time. So i said yes so ADT home security took $107.00 from my bank card so when installers came to install system they installed the panel on my wall an then they said its going to be $1350.00 to finish installation so i said no im not paying1350.00 i agree on the 107.00. Now theirs a hole on my wall about 4x3 inch plus 4 small holes for the screws. Its been since 5/18/18 since i summit damage claim no response yet as of 6/27/18. BE ADWARE with ADT home security
Please contact me (hidden) Mr.Williemjr ASAP