ADT is not credible. They say one thing and do another. They don't tell you that if your system is snatched off your wall within 60 seconds the signal won't go through. That's what happened to me and they won't pay the $500 insurance deductible because the signal did not go through. I was told that they can not set the timing lower than 60 seconds so it's their fault that the signal did not go through. Their Theft Protection Guarantee Program is a farce. When talking to the representative... Faith, she talked about the different departments like it was a separate company. The new President and CEO is Jim DeVries. I wonder if he knows what's going on with his Theft Protection and Customer Service. I asked for a phone number to reach him and was told that he or anyone in his office would talk to me. I say let's blow them up on social media and put our complaints on his LinkedIn page.
Not at all happy with ADT, after withdrawing more than authorized out of my checking account. On October 16, 2018 I authorize a one time payment of 83.24, however after
looking at my checking account the next day, I see a 190 dollar withdrawal from ADT. I contacted the Company immediately and they acknowledge the mistake, indicating
that they would refund 106. To date, I have not received the promised refund. Several calls were made to their customer service line without explanation as to why more
money was taken out of my account than authorized. BEWARE WHEN YOU AUTHORIZE A PAYMENT TO THESE PEOPLE! No longer have confidence in this company!
I suggest you write to the Consumer Affairs section of your state's Office of the Attorney General. (Search the internet with your state's name and Attorney General and Consumer Protection or Consumer Affairs) Each state has an Attorney General whose job it is to keep consumers safe from fraud, deceptive practices, etc. You can usually file a complaint online or call their office and ask how to make a complaint. It is important that the state attorneys general know this is going on. They can stop it. My experiences with this company are similar to that of others posted below.
I do thank u mart can u please give me some guidance on how to proceed this situation..
i wouldnt hold my breath on a refund sue their ass
This is very interesting. I had a similar situation occur this month. In November, our debit card needed to be changed due to expiration. They sent us a letter and we immediately updated the card for the auto-pay. They then deducted our normal November payment of $63.28. Today, 12/8, I received a letter in the mail stating that our bill is past due and our December payment will now be $127.56. We have never once paid late. We have had auto-pay for 6 years that we've had ADT. I called and spoke to an agent who was less than knowledgeable and had to get her Manager. Her Manager proceeded to tell me that "we" pay a month ahead of time and due to the billing cycle I am on, I need to pay extra this month. I told her that was absurd and explained that if she looks in my account, she'll see that I paid all 11 months so far this year and my December payment would be the normal $63.28. She said, "ma'am, you aren't understanding, this isn't an overpayment, you owe the money. You didn't pay in November". I then proceeded to tell her to look in the history of my account and she'd see the payment came out on November 24th and that if she'd like, I can send her screen shots of the payments being deducted from my bank account. She proceeded to tell me that I didn't understand her and that I was wrong. I asked her how and why I would need to pay an extra $63.28 for the month of December when my account is current. She again said it's because we pay a month ahead of time. At this point, I was irate and again asked how that could be, considering that would mean I'd pay 13 payments in a 12 month calendar year. She said that the payment that was past due was for November....after telling her at least 5 times that if she'd just stop and look at my account, she'd see that I paid and was never late. She finally asked nastily if there was anything else I needed. Needless to say, I gave a few words to her and hung up. I called back 10 minutes later, got another rep and she realized within 10 seconds that it was a "computer glitch" on their end and adjusted it. She was helpful and did not know why the Manager had insisted I still owed extra money. I had to have them shut the auto pay off, because now I do not trust that they won't try and over bill me. I will be finding another security system provider due to this. I'd be concerned that if our alarm ever went off, the staff would not be competent enough to handle it. Pretty sad, considering we were a loyal customer for the past 6 years. Then, I look for a customer complaint line or email and can't find any. Clearly, there is a reason for that.
I am going through the same thing and it is a huge run around! Terrible customer service on the phone. File a case with the BBB. This company just jerks people around
DOES ANYONE HAVE A CORPORATE NUMBER SO I CAN CALL THESE ASSHOLES AND TELL THEM WHAT A PIECE OF SHIT DIRTBAG SCUMBAG COMPANY THEY ARE RUNNING
ADT SUCKS DO NOT USE THEM THEY WILL SCAM YOU LIE TO YOU AND STEAL YOUR HARD EARNED MONEY
ADT is a total scam corporation with service techs (aka:union total joke).My service tech Alan did not even know the system and hooked up the wrong power (back up battery).He then tried to tell me he would not give me a cert for insurance unless I changed the smoke det out for new ones.Old set worked and tested fine as per sales rep.Alan did not know the system nor could he understand how system functioned.Some trained union man.Their techs seem to be in the sales dept and have no working knowledge of how all systems work >Next time I will ask for a MOP and see how these clowns dance.Alan (hidden) sales rep Richard Flynn(not Irish) (hidden). This set if clowns works in NJ.
they are not union im an IBEW member and i asked them if they were they told me no if they were union i would have filed charges on them through the union
I have had bad experience with adt alarms and cameras!! They promise you upgraded and have short memories!! I have been customer 19 years !!
They just did the same to me just cut my service off because of a camera upgrade now they said it's not for free my service I auto draft out of my account each month so how u cut my service
wow they really screwed you
I was sold ALL equipment under false pretenses and at the end of the day it is costing me thousands of dollars for useless equipment and NO protection.
I bought $2k+ of equipment after being told that the equipment was transferable to a new residence since I was installing it in a rental residence I did not own. It was explicitly explained that I was renting and would be moving within 3 years and was promised I could take all equipment with me to be installed in another home. When I moved I was informed that the equipment cannot be transferred but that a $500 moving credit is given, however the new home I was moving into had "a better system" and the $500 credit would cover the little bit of equipment I was missing to give me an "even better system" than I had in the previous home. New contract was signed based on this. No new equipment was installed - turns out the only existing equipment was a couple of door sensors and hard wired alarm pads, which were not used. There are no sensors on windows or 3 of the 5 doors. My last home had over ten window sensors and 5 door sensors as well as 2 alarm pads at entry doors. Now I have two doors protected and one alarm pad that can only be used in a room that is not a primary entry point and would require me to run across the house to disarm every time I enter my home. It is a 3 year contract that has to be paid in full so I am now paying for services for 3 years that cannot be used and were sold under completely false pretenses. The company refuses to deliver what was promised and continues to try to get me to buy more equipment to get what i already paid for. What's more is that I had a 3 year contract in the previous home that they reassigned to another 3 year contract after having already fulfilled 2 years of the first contract - this is not what was explained to me, I was told the new contract was for the 1 year difference. I either have to cough up $800+ to cancel the contract or continue to pay for monitoring on equipment not installed.
They toldme the same thing that i can take equipment when i move. They are the worst !!!!!!
Haven't had ADT for two years and they renewed my contract and now tell me I have to pay a cancellation fee, again. Brandia at the Jacksonville office is a rude woman who doesn't understand english.
cancel the credit card and have the issuer give you a new card
Please cancel my service. I requested this to be done in October. I'm still recieving bills and harassment calls. I've already call the BBB. This is ridiculous. I will take further actions in needed. Please just cancel my service as I have requested. I appreciate your corporation.
They did this same thing to me. I am losing my home and asked them to cancel long back. They are bastards. They refused to cancel it over a year ago and have now gone after my credit.
what number do you have for the bbb im also going to call they have screwed me and im going to take them to court
adt sucks they lie and tell you that they will install for free and their 28 a month monitoring fee is a lie too i ended up paying 495 install fee and paying 39 a month monitor fee and they said once the system was installed there was nothing they could do oh and not to mention the 100 visa gift card that i was told i would get after the first 90 days were up well they told me i wasnt getting that either i would not recomend adt to anyone im haveing to turn them in to the bbb and have to take them to court to get them to honer there promotion lmao
ADT is by far running a scam to get new customers! I called for the 27.99 plan and a technician came out and installed a plan that was 52.99. So they have the sales reps the technician - all working to install services that the customer does not ask for. As far as the gift card incentives takes forever to process and the ' new customer' has to pay for shipping & handling of the gift card (4.95).
We have a new system with ADT's Brivo On Line card access system. There has been no training, no manual and my salesman has disappeared. Worst customer service.
ADT done it again. Still no bracket for my camera that I purchased two months ago. The office in Augusta Georgia keeps telling me that it on order and will be in withing one to two weeks. It's been over 2 months and no bracket. Also, they keep taking money out of my checking account without approval and it taking over a month to get the refund and now they are taking payments out of my checking account after being told repeatley not to do it.
I have tried to call the number that is list on this web site for the corporate headquarters but one is disconnected and the other the people keeping picking up and handing up.
Never again will I purchase from ADT or use their services.