Been with them over 20 years and four states - we were on a month-to-month contract and we moved to Florida - we cancelled and received a surprise - a $403.00 bill - how does one get a bill when on a month-to-month contract - the ADT dude never stated we would have any kind of cancellation of payment and after being off a contract for years why would I ask?
Stern letter to ADT Litigation Department in Boca Raton with a follow-up call.
Don't use this company - worse than an offshore Russian sales organization
I cancelled my service and our 2 yr contract was up over a year ago. ADT had our new address and I kept everything updated. NOT ONCE DID they MAIL me a bill... Here it is almost 2 yrs since my contract with them is up and they sent me to collections it is only 314.00 the point is they had my address to give to the collections agency, WHY didn't they send me a final bill if ADT had a balance showed owing. They had our new address as soon as we moved from CA to AZ.
My name is Cornell C. Hill and I canceled my ADT service after 11 years. The reason why was because when the alarm started going of the city issued me a $25.00 ticket and when I called ADT the serviceman said he could not fix the problem and recommended that I simply remove the garage door from the system. I cancelled the service in Jan 2018 and now the send me a bill for violation or early termination of contract. Well if you could have fixed the problem there would be no problem.
Greetings; I am writing you this letter to express my concern about Protection One unethical and deceitful business practice. On June 17, 2018 I contacted ADT/Protection One requesting cancellation of my service due to move to another location. The Protection One representative stated that I will be charged $750.00 for early cancellation. She stated that my wife had made a call on March 2017 about the unexpected service fee increase. The representative agreed to remove the $2:00 rate increase but stated that we will be locked in a 5 year contract and if we cancel our account before the 5 year expiration date, we will be charged with A, I repeat, A cancellation fee. She never stated that the early cancellation fee will be $750.00. Had she said that the amount will be $750.00, my wife would not have agreed to the 5 year service contract. She was left with the impression that the cancellation fee will be a reasonable amount. I trusted Protection One to be honest and forthcoming. When I asked the Protection One account manager, Jean Garland, why we were not told the cancellation fee would be $750.00, she stated that because my wife did not ask how much it was. The $750.00 amount was deliberately left out of the conversation to lure my wife into committing to the 5 year contract. I am an aerospace engineer working for NASA for 33.5 years. I have always thought that the corporations in this country operate in a professional and ethical manner. I had never thought that a corporation as large as Protection One treat their customers deceitfully and unethically. This has been a stressful and disappointing experience for my wife and me. It is not right to practice business in such a manner. We should have been told the cancellation amount before we committed to the 5 year contract. Legally speaking, I'm unable to do anything, they covered themselves. Morally and ethically, Protection One have failed. I sincerely hope that someone will do something about this unethical business practice, to protect nave individuals, like me. Regards; Vincent S. Shafa
We have had Adt for 2 yrs the contract is not clear because the guy wrote it ends in 2018 and they are saying it's a 3 yr contract. Also they have increased out rate with notifying us. This company is a joke and very unprofessional and rude to their customers. I will never recommend this company to anyone.
We had ADT for 10 years. When I asked them to upgrade our system it was going to cost a lot of money. I asked them if they couldn't give us a deal since we had been their customer for so long and we were seeing ads for new systems going in at a much reduced rate. NO they could not do that. I canceled the service; they said they couldn't cancel until almost a month (6-1-2018) because of the cycling of their system. I asked if they would come get their equipment, they would not. So we waited for the cancellation date. It is now two weeks past when they cancelled and our system is still active. I unhooked the phone line from the system and it set off the alarm. I called them to see what needed to be done. I was put on hold and eventually dropped off. I called a different number and a man was helpful and got me to a tech support number. This person was going to walk me through how to shut everything down. We could not find where the wiring (which their company initially took care of) was connected to the electricity so she could not help me. I asked if they could send someone out to take care of all that and find the connection. They could not and WOULD NOT come out. BUT TO ADD to the insult, after we cancelled (before today 6-18-2018 when we were trying to disconnect the unit). because ADT was not willing to do anything for us they had the nerve to call back several days later and offer us a really good deal! Go figure. I guess they didn't want to keep a longtime loyal customer. I won't use ADT again!
This company is really bad, cheap bosses, rude employees. Customer service is really really bad. They transferred me to their collection department because they didn't want to help. And Martin and Keisha at collection department of ADT have no sense that when it's auto set up on automatic payments every month then it's not a collection matter. But they start to misbehave with me because they presumably thought about nonpayment was the matter, because someone lazy at customer service decides to transfer me to them. I literally cried during their one hour, five time having been transferred to their dumb representatives who have no idea what to say or do. Rosalin in accounts department did try finally to understand the problem and said she will send me email confirming the change, but that to turned out to be a lie. No email came. People please be aware before you get into their contracts. They won't help you ever with anything once you sign the contracts.
Please delete the comments made by Mimi.
I've been an employee for this company for 8 weeks and have yet to be paid. Don't go with ADT. The people are rude and disrespectful to everyone.
Good morning, my name is Javier Tuchman PE electrical engineer , I'm providing ADT (South Florida) engineering for fire alarm, access control and CCTV engineering services since more than 4 years. They relation was good until Protection 1 bought company few month ago.
Up today the Miami Office own my company Tuchman Engineering Services, Inc, the amount of $3,780.00 on 7 invoices for project done and delivered to their offices.
Miguel Zarate (hidden) is the Principal into that office. I have PO numbers for all those 7 jobs, but they are all due of payment some since January 2018.
The Broward office main person to contact is Thomas Brand (hidden) or (hidden)
My Email is (hidden) and my phone number is (hidden).
I would like to solve this situation peaceful.
Thank you for your attention:
I JUST TOLD THE PEOPLE FROM ADT TO GO FUCK OFF AND NEVER CALL OR SEND ME ANYTHING EVER AGAIN! AN ERROR THAT STARTED ON THEIR END WITH BILLING (HOW DO YOU GET CANCELLED WHEN YOU ARE ON AUTO PAYMENTS)???? ALSO SET UP TWO SEPARATE APPOINTMENTS FOR UPGRADE AND RE-INSTALLATION AND THEY BLEW SMOKE UP MY ASS AND NOW HAD ANOTHER APPOINTMENT SETUP FOR TOMORROW AND THEY JUST CALLED AND CANCELLED MY ENTIRE ACCOUNT AFTER GIVING THEM CREDIT CARD INFORMATION THIS AFTERNOON.... ALSO WAS TOLD ":SORRY THERE IS NOBODY THAT CAN HELP YOU WITH THIS ISSUE. THIS IS NOT THE FIRST RUN IN WITH PROBLEMS WITH ADT, HAVE HAD THEIR EQUIPMENT IN MY HOME OFF AND ON SINCE 2001 AND I HAVE TO SAY THAT NOW I CAN CONFIRM FOR ANYONE OUT THERE LOOKING, I WOULD RUN FOR THE HILLS!!! GOOD LUCK ADT BECAUSE BY THE LOOK OF THE OTHER COMPLAINTS ON HERE YOU SHOULD JUST CLOSE THE DOORS!
I'm not here to make excuses for ADT. But one of their biggest flaw is using authorized dealers. This group has a lot to do with over-promising and under delivering. Of course I don't know if that pertained to any of your bad experiences. Either way, Corporate or a dealer should make each experience a good one. I hope all is well with your new provider.
Exactly what happened to me I am now calling to the Attorney General And consumer affairs to have my problem fix by them
5/27/18 called about 2 cameras being down after about an hour they decided I needed new cameras. He also scheduled a service call this day for 6/12.He said to call him if I needed help. Said I would receive 6/5 got them early and was able to get one working. One camera was not responsive. Called and asked to talk to original person using their id #. They said they don't do that. So, after about 2 hours on phone with another rep. and call being disconnected by them, I get another rep and go through all again. Not able to help she says my service call is still set for 12th and said it would be written that it needed to be after 4:30, seeing as I already spent multiple hours on phone and trying to set up a faulty camera.
June 12th 4:30 goes by and I call at 6:15. Girl says we have to reschedule, mind you already got off early to be there. Not happy said the had called a different number and told them they were rescheduling. I've been waiting since May 27th. Not happy, another 45 min. and on hold most of time. Girl says supervisor said to put on call for that night, they'll call before coming. I said how long do I wait before they don't come, they will promised again. Gave them camera model needed.
30 min. later a coordinator calls and says they will have to set up an appt. because it was not going to happen. Not happy!!!!!! So now taking another hour off work on Friday because they might come. Not happy!!!!!!!!!!!
On 2 March 2018, I sent a certified letter to SafeStreetsUSA, LLC 5305 Raynor Road, Suite 100 Garner, NC 27529 to cancel my services in accordance with my contract and in within the timeline stated in the contract for rate increase and violation of my contract. I still have not received a response and don't expect resolution here at HQ, but I am still receiving bills for the rate increase. I have also contacted customer service at the site with no response. I am unable to resolve this issue with you and will now contact the US Attorney General's Office as well as the local and US Consumers Office for help in resolution and to see how many customers you are illegally retaining through no resolution and still sending bills. I keep copies of all correspondence for my records.
I'm having the same problems and the service reps are the rudest I've ever dealt with and I'm still not paying either. Thanks for the idea to alert the Attorney General.
Hi I'm going through the sane thing they are the rudest people they talk to yiu like your crap!! They canceled my contract die to none payment which I only 200 past due which I spoke to them last week and said I'm going to pay it..I said I'm paying for 2 college tutions. .nope off....so now they want me to pay $1637 to reinstate it..are they nuts I said no I should only pay the past due they Saud it don't work that way...total bs worst company ever!!!!
You don't have to reinstate...bunch of lies.
Contracts are to protect both the consumer and service company. I personally know ADT will waive termination fees if 2 conditions are met. One, you must pay all past due amounts for actual monitoring and late fees accrued. Secondly, you must go back into service in order for those termination fees to be dropped. These conditions are for ADT LLC the corporation. I have no knowledge from authorized dealers work. Are you under contract with the corporation or a dealer? Start there. Good luck
Thanks for ideal Attorney General
I'm an employer and they treat me bad so it's the truth
You'll never get a response the only way to get a response from these people is going to the state attorneys office and Sue in there you know what off for harassment collection agencies calling all day all night someone has to stop these people if we can all get together and call the state attorneys office maybe they can help
I have the same problem for over a year sending register let us faxes certified mail to cancel my contract they automatically renew it they have me now in a collection agency I can't resolve this at all can't resolve with the corporate headquarters collection agency keeps on threatening me calling me all hours of the night telling me to pay my bills otherwise they'll keep on calling me what kind of company is this ,I can not get anywhere with this company I wonder if someone could help me
Unbelievable. I have the same experience.
100 visa card none came
47.99 a month nope. They charge
12 calls to them..each time they say it's resolved.
Never installed glassbreak.
It is insanity that this company is able to operate in the usa.
I think contacting the US Attorney General's Office is great. Just know they will be addressing SAFE STREETS and not ADT LLC, the corporate offices. It sounds like your agreement is with an authorized dealer. Buyer beware means YOU consumer must be vigilant is asking questions, and reading the terms and conditions prior to signing a legal bind agreement. Best of luck to you.