Information, reviews and public commentary for US companies

 

ADT Security Services, Inc

Rating
0.362342
Web
http://www.adt.com
Related
ADT
Address
1 Town Center Rd.
Boca Raton, FL
33486
Phone
(561) 988-3600
Fax
(561) 988-3601
Employees
20,000
Twitter IDs
@adtstaysafe
General profile image

Terry - 4 d 5 h ago

0

ADT is the worst company I have ever had the displeasure of dealing with. I regret ever making contact with this company. I am posting this in hopes that it will deter folks with an interest in a security system from having to go through the hassle and dishonesty that ADT consistently offers the consumer. My next contact is the better business bureau.

General profile image

Marco - 3 d 7 h ago

0

What was your issue? I just got off of the phone with Joe in the Jacksonville FL office. He told me that the contract I signed was with the local installation company and all ADT does is monitor the system. I paid over $1,000 to have this "state of the art" security system installed two weeks ago and today the sensor on my front door fell off. Now I am supposed to wait for a service call? I don't know what is more upsetting, the fact that this happened or the utter disrespect I received from both the local service team and the corporate office. On a side note, the 6 month guarantee on the website is a total scam. Joe told me that he is sure I will be hit with early termination fees if I decide to go with another company. Awesome job ADT!

General profile image

Santa Fe NM Better Business Bureau will research on my behalf. - 9 d 20 h ago

0

Horrible dishonest customer service. My depidutvwhichbinwad assured would be refunded as soon as I called back took 10 days to be refunded. Your 36 month service contract and your dishonest employees means your 20,000 employees will be put out of business by apps

General profile image

Lovetra Sullivant - 4 d 8 h ago

0

Many Better Business Bureaus don't serve you well unless you are a customer of theirs either!

General profile image

ADT SUCKS CANADA - 4 d 15 h ago

0

Worst company ever. Been 5 months since installed and still can't get a bill from them. They didn't even finish the job. Door bell camera and garage door opener they don't have but yet put it on the bill. Can't get an updated bill from them so I refuse to pay. They tried to send it to collections. Jobs incomplete with no bill dummies. Worst company ever. STAY AWAY!!!!!

General profile image

New Mexico homeowner safe with RING! - 9 d 20 h ago

Unbelievable. The worst customer service I've ever experienced. I should have read reviews before calling for estimate. The sales guy outright lied to me 3 times. No ADT did not buy Ring. Amazon bought a Ring. Get ready ADT to go out of business. Of course with your obscene 36 month contracts you'll carry on like Taxis until your taxi medallions are worthless.

General profile image

Fleaa in The Woodlands, Tx - 13 d 10 h ago

0

I just moved and was in my garage last night moving boxes at about 7 PM. It is a gated community where solicitation is not permitted. Some dumpy lady walks in and starts into a sales presentation on ADT. I said i'm really not interested and know about ADT. She starts in that I haven't even heard what she has to say and I say " it's after 7 pm at night so please leave". Then she goes off about how rude I am and that she works til 8:30 pm etc. What a loser company!!!!!

General profile image

Yvonne Allbritton - 22 d 11 h ago

1

After more than 28 years with ADT, I am going to cancel my service. I have been paying for a service plan also. Now I am told that I have to pay $25.00 just for a service call, to replace the transformer that has rotted and fallen off the wall. They tell me that the plan that I have been paying for all these years only pays for parts and installation. This is ridiculous. I want to cancel my service and you can come out and remove all your equipment. Please call me to confirm this cancellation.

General profile image

Candace - 13 d 10 h ago

0

You are going to have all kinds of problems cancelling. ADT is not the company it used to be.

General profile image

Nancy - 112 d ago

0

Everything was fine until I tried to cancel service then all I got was hassles. Terrible company-don't do business with them.

General profile image

Very Upset Torres Family! - 94 d ago

It is IMPOSSIBLE to cancel...we have been trying for over a month!

General profile image

dionne coleman - 69 d 11 h ago

go legal..... goggle contract legal asst

call ADT Hqts /Fl (hidden)

they will give you the contact info for your area,

then call and ask for the Director / record conversation

if you are not satisfied afterwards then call atty / let him hear the conversation

I won my case......

General profile image

Brenda - 35 d 10 h ago

1

Hello Dionne... question about your post. My situation is that the tech who installed my system forfed my signature on the contract as well as several other documents. I have been in touch with both the local ppl and corporate. Long story short... I don't believe they are going to do anything. I'm not sure what you meant by

FL (hidden) ..what's "hidden'? Also, how did you record the conversation? I only have a cell phone.

I appreciate whatever help you can provide.

The Brenda

General profile image

Anonymous - 29 d 7 h ago

I BEEN TRYING OVER 3 MONTHS AND NO RESPONSE

General profile image

Candace - 13 d 10 h ago

0

Make sure you monitor your bank account to be sure they don't take more money from you

General profile image

Jennifer - 90 d 8 h ago

0

I agree. It took 3 calls to different 'account management reps' and one hour later to cancel service.They hounded you until you get frustrated and then when you don't agree to stay with them, they either hang up on you or leave the call abruptly and put you on hold. This company is the worse and I have decided to log the events that transpired with these so-called account management reps via a letter so if they decided to pretend like I never called to cancel, I have dates of the calls I made to them as well as a Chat conversation with a rep who confirmed of my cancellation. Folks, protect yourself here because they could send you to Collections if you decided to call your bank to stop the autopayments, even though you cancelled. This is a practice that I hear they do pretty common in retaliation of you cancelling.

General profile image

SM - 24 d 8 h ago

0

It took me 4 calls and now they want a copy of my deed to prove I am the owner.

General profile image

Lee - 17 d 5 h ago

0

I'm not sure they are entitled to a copy of a DEED.

Deed's are a recorded Public Document. but seems going a bit far.

General profile image

Anonymous - 76 d 7 h ago

Wished I had of checked all the thanks people are saying before I took them ADT also I noticed they only have half a star that isn't good

General profile image

Candace - 13 d 10 h ago

0

I am in dispute with them now about the same issue. I cancelled and contract had ended. I was told that it took 30 days to terminate the account. Meanwhile, they withdrew another payment at 29 days into the 30 days. 10 days after the 30 days they took

Another payment. I was then told that payment would be refunded in 10 days. After 2 phone calls to get the refund owed, I was told it was refunded on the day that they actually took money from my account

General profile image

Trisha N. - 14 d ago

0

I am a new customer and I PAID with all documents signed online on 10/2/18. I was told that If I didn't pay by credit or debit card and chose to pay with a check then it would delay the processing. I decided to pay with my debit card in order to expedite the process. I was told by the sales representative that I would be able to call the following day to get the tracking number so I did. They said that the tracking number was not available because it was still processing. I didn't agree with this but decided to wait until the next day to call back. I did NOT call back the next day but instead called back the following day 10/5. After being transferred from rep to rep, they finally told me that the "warehouse" said that that it was still "pending programing." I asked them to look into it and they said that the warehouse was closed for the day and that there was nothing they could do for me. The rep told me that I could call back the following day and it should have a tracking number. Upset I hung up and decided to call back on Saturday morning. I did call back Saturday morning and the rep told me that same thing the rep from Friday told me... this time however they told me that I needed to speak to someone in the DIY department. I asked to be transferred to that department and she told me that the department is closed on the weekends and that I would have to call back. Furious, I had no choice but to call back Today (Monday 10/8). After about 30 minutes on the phone today, I was told that the order is still pending and that the equipment is still "programming." I stated to numerous reps on this phone call that there is NO way that it is still programming. She said, "sorry ma'am I don't I have no control over the warehouse and there isn't much more I can do to help you. I asked to be transferred to a manager that CAN help me. I waited for a while and someone else came on the line. That rep was able to pull up different information and informed me that the warehouse hasn't shipped my order because payment hasn't been received? WHAT?! I paid on 10/02 with my DEBIT CARD and it came out of my account immediately. She said that it didn't process. I told her that it was unacceptable and that I should already have my product. She apologized and asked me to hold on to see if there is anything she can do about it. When put on hold, I was hung up on. To her defense she did call me back and explained that the call was lost. She then transferred me to someone that she said would be able to help me more. I appreciated that. She is the ONLY one that seemed to even care about the issue I was having. Needless to say that the next person was exactly like the other reps, rude and inconsiderate. The next rep works in the ROC department (Residential Operations Coordinator) She told me that the order is still pending and it is because the payment has not been either received or processed. For the 6th time today, The payment was made on the 2nd of October. It is now the 8th and it hasn't even shipped yet!!! I offered to send them a copy of my bank record showing the deduction. She didn't acknowledge them. She told me that she had to "email" the warehouse to get information and get the order shipped out asap... in her words by end of day Wednesday and also informed me that there is a Hurricane approaching so that she couldn't guarantee when it would get there by Fed Ex... LADY... I'M NOT GONNA HOLD A NATIONAL WEATHER ISSUE RESPONSIBLE AS IT IS OUT OF OUR CONTROL... WHAT IS IN YOUR CONTROL IS TO MAKE SURE THAT PEOPLE DO THEIR JOB THERE AND SEND OUT THE $262.00 WORTH OF EQUIPMENT I ORDERED AND STOP ACTING LIKE ITS MY FAULT WHEN YOU ALREADY TOOK MY MONEY AND I DID EVERYTHING YOU ASKED OF ME TO ENSURE THAT THE SECURITY SYSTEM WAS SENT ACCORDINGLY.

My next statement will be going to BBB, YELP and any other public form where people can learn about how you treat new customers!

General profile image

Nils - 14 d 5 h ago

0

I am currently waiting for a phone call from Melissa Wright at the Corporate Office regarding a potentially dangerous situation that ADT had placed me in. I was a customer for a number of years and then decided not to renew. After years of looking at the ADT key pad, alarm box, battery box, electrical box I decided to remove it, BUT first called ADT and specifically asked if there was anything I needed to do other than cut the wires, remove the wiring, box, etc. I was told "No, you can simply remove it."

I SHOULD HAVE KNOWN BETTER.

I cut the wires, and found that my land line phone doesn't work!!!

I immediately called ADT and was told "Sorry, call the phone company, since you are not a customer we cannot come to your house". I tried explaining that I NEED this landline. I am a SENIOR CITIZEN. I will not pay to have the phone company correct something related to their installation. NO ONE CARED. The phone worked prior to them coming to my house years ago, and should be restored to its previous condition. What if I had a MEDICAL CONDITION and this was my only phone??? So is this their uncaring customer service policy? Waiting for their call (on my cell) to see if this will be corrected and if the equipment will be removed.

General profile image

Rose godwin - 14 d 12 h ago

We had a system placed in our new home based on a promotion we received in the mail...27.99 per month. We are being billed 53. and change. You drafted my bank account without permission. That must stop. We evacuated because of a hurricane, Florence, our alarm went off the police went to our home found no evidence of anyone trying to enter. Upon our return we could not arm the system. After an hour on the phone your technical people Said we had sensors touching (installation problem) bedroom one. So I called ...we have a system that has never worked and you misled us on the price. To remove this non working system you want to charge 75% of a three year contract over a thousand $. Even someone in corporate must see how ridiculous this is. I'm going to speak with others. I do hope some action will be taken on your part to fix this mess. I would either like the existing system repaired, no charge for service calls, 27.99 a month or just take the system out at no cost to us.

General profile image

Rick - 16 d 10 h ago

0

Customer service disconnected my phone call conversion today (10/6/2018) because they refused to help me disconnect my services. I am extremely disappointed on how you treat your customers and will contact my attorney to see any possible damages from this incident. I have been current and in good standing with my account with no service to protect my family since May 2018. My family has not received the protection and service stated by your contract for over 4 months. I would appreciate it if you can please contact me and resolve this matter.

I would also like to add that your managers at the call center treated me very disrespectful and provided me with incorrect information to resolve this matter. I would like a copy of this conversation so I can provide to my attorney.

Please feel free to obtain my account information from my account number:

Account# 11942659

Thanks,

Rickey

General profile image

Cynthia battaglia - 23 d 4 h ago

0

Awful!! A sensor went off instead of them contacting us they put it in test mode. When we talked to a supervisor the supervisor neglected to put us on hold while she talked to the dispatcher who admitted it went off and they put the system in test mode. They never contacted us and our system is still in test mode.

Other Reviews & Comments

Sonic Corp.
Anonymous I was in Panama City Beach when the hurricane hit I saw so  ... 

Panera Bread
Anon Theres a manger at the novi Michigan store whose in a very  ... 

Paypal
jorge puente i been waiting for hours on the phone for some one to help  ... 

The Wendy's Company
Anonymous Stood in the line at Wendy's in Aberdeen N.C with about 20  ... 

ESPN, Inc.
Darin Cesan Please encourage to have Scott Van Pelt make his 1980s and  ... 

Citizen's Bank
Atticus L Shaw Sadly I closed my account which I have had with Citizens fo ... 

Albertson's LLC
Chris On Oct 21st went to the Safeway on 51st Ave and Baseline at ... 

Family Dollar Stores, Inc.
Lawrence Wansing I live in a small town in Meta. Mo. 30 miles from the State ... 

Ford Motor Company
Debbie Edwards Fairfield Ford (CA) service department needs to be shut dow ... 

The TJX Companies, Inc.
Loretta Harlan I'm a frequent shopper at marshalls all over the US. I was  ... 

Hibbett Sporting Goods Inc
Mrs D. Hey Lawrence, that Jennings location sucks and the issues t ... 

Subway
Darcy We went two subway in knoxville iowa the service sucked we  ... 

Burger King Worldwide Inc
Anonymous Tonight my husband and I were going to Burger King in Green ... 

Dollar General
KEITH you really need to come see general dollar store in ben whe ... 

Outback Steakhouse
Denise Cross While in Bonita Springs today we decided to eat dinner at T ... 

MetroPCS Communications, Inc.
Trevor Wright I am having an issue with my phone bill and i talked to cus ... 

Taco Bell Corp.
Bradley neuville I went to your taco Bell in caro michigan and it's happened ... 

Ace Hardware
STEVE1USMC So doing research it's easy to see why ACE has only a 2 sta ... 

T-Mobile USA, Inc.
Madeline I'm super disgusted with tmobile they lied to me. They advi ... 

Kroger
Anonymous your smiths in West valley city Utah just went to you scan  ... 

Citigroup Inc.
Anonymous Close your account and close citi bank down one account at  ... 

Citigroup Inc.
Anonymous Send a crystal clear message to citi bank that their lack o ... 

J. C. Penney Corporation, Inc.
Marcy Hill On Saturday, October 20, 2018 I was shopping at the JC Penn ... 

Citigroup Inc.
Anonymous Again..... citi bank is not focused on the customer. To eve ... 

Citigroup Inc.
Anonymous This is typical of citi bank....... the customer is ALWAYS  ... 

Honda Motor Company
Jerry Hanks You may have a design error because my finding on two 2016  ... 

Citigroup Inc.
Roger Barr This citi Bank has the worst customer service of any retail ... 

Fox News Network, LLC
Epistola Send him back to Mississippi where he came from. Since he l ... 

Verizon Communications, Inc
cas I am so fed up with Verizon!! I am not a Verizon customer a ... 

Fox News Network, LLC
Sage on the Caravan I see William Lajeunesse of Fox News, on location in Mexico ... 

Liberty Mutual Holding Company, Inc.
Not A Happy Camper Why isn't there reviews for Liberty Mutual like other compa ... 

The Home Depot, Inc.
xxxx Worst customer service. If you paid for a service it needs  ... 

Fox News Network, LLC
Anonymous Trump and the red hats continually screech that they're in  ... 

Burger King Worldwide Inc
Cathleen Apparently your workers in Greenville Alabama find it ok to ... 

AT&T
mizgold I must be the winner here. I've spent over 10 hours on the  ... 

Twitter
I am not stupid like all of you lol at all the people that think this is Twitter. This is j ... 

AT&T
NO NAME ITS THERE. GIVE ME MY FIFTY FIVE DOLLARS BACK!!!! STILL TRYING TO GET  ... 

Lg Electronics USA
Anonymous This is one of the sorriest Applebee's I went to on 2959 18 ... 

Hulu LLC
Anonymous This is one of the sorriest Applebee's I went to on 2959 18 ... 

Hulu LLC
Anonymous This is one of the sorriest Applebee's I went to on 2959 18 ... 

Lg Electronics USA
Anonymous LG headquarters complaintandhelp001 @gmail.com

Old Navy
Anonymous The store in Dothan Alabama SUCKS!!! EVERYTIME I have attem ... 

The Wendy's Company
fed up customer long beach ca bellflower blvd staff is sometimes very stupi ... 

Dell Computer
Anonymous This is one of the sorriest Applebee's I went to on 2959 18 ... 

Dell Computer
Anonymous This is one of the sorriest Applebee's I went to on 2959 18 ... 

Walgreens
Chris Up until this past year, Walgreens was THE place for Rx's.  ... 

Hulu LLC
mAALIN This is one of the sorriest Applebee's I went to on 2959 18 ... 

Hulu LLC
mAALIN This is one of the sorriest Applebee's I went to on 2959 18 ... 

Dell Computer
Anonymous This is one of the sorriest Applebee's I went to on 2959 18 ... 

Lg Electronics USA
Anonymous This is one of the sorriest Applebee's I went to on 2959 18 ...