ADT is a scam. I co-signed for my daughter two years ago. Last year she moved home so we had ADT transferred to our home. Now I find out ADT started our contract over and now I can't cancel until 2021. What a bunch of garbage.
This is crazy
I moved in March of 2019. I sold my home. I informed ADT before the sale. I even was on the phone when the person set up the alarm system in her name. I referred the buyer to ADT. I keep getting bills and daily phone calls. I was told twice my bill was satisfied that I would not get no more calls. I am still getting calls saying my bill is past due. It's very frustrating after being a valued customer for more than 10 years and has never been late with a bill. Please get the account straight and stop Harassing me for $74 that I don't owe.
Hi....I am very upset with this scam A.D.T. has put me in. The black guy kept banging on my door. I told him I am already in enough debt. He said the neighborhood is getting bad, so we have this promotion, and fees will be waved. Everything that came out of this man's mouth was a lie. I did a short sell on the house. I was charged seventy five dollars to remove the system. They left a whole in the wall. I am still being billed for a service I don't have at 1305 Alberta Drive District Heights Maryland 20747. This is very nasty of A.D.T. I never wanted the system, but I got tired of the harrassment from these sales people. I didn't have the system long, and I want the Bill's to stop immediately. This is robbery. This Emily lady said I had a contract, and I told the people before they installed this crap I was moving out. This is not fair. I need some help here.
Our letter has not been received by them either after 14 days, Go figure. Has anyone reported them to the BBB??
What a horrible company to deal with. They lie and cheat to get your business and if you call with an issue they treat you terrible. They are nasty and would do anything to rip you off.
HAS anyone reported them to the BBB??
HORRIBLE. BEWARE. THEY ARE CON ARTIST AND ALL SAY THE SAME THING.
HAS anyone reported them to the BBB???
I just had an issue with them and boy they are terrible to deal with.The CEO should be canned for zero customer service. I am writing but I doubt it will go anywhere. Thankfully I have something in writing from the Sales guy that will hold water. Terrible company to deal with. I had my equipment installed a week ago and I am having it removed.
I agree I couldn't get in my garage tonight and I was locked out for hours and the nasty customer service rep stated "Chris"!!!! Mr. Smart ass mouth!! Said to me: "what you want us to do for you" he said you should have a back up key.. Well hell you guys should stop charging me when your system don't work. I bet if my credit card didn't work they would know how to cut my service off.
They are worth a zero star..
I think they take it as a joke they all work in the same office so writing to them is like writing to yourself.
Don't waste your time with this company nor complaining.
We are too, but getting it removed is also a nightmare. It was installed on 5/30/19 we decided to cancel on 6/1/19 (within the 3 business days), mailed the letter to cancel also with a personal note to cancel. Well here it is 6/1419, and we have not heard a thing. My 84 yo mom called again today and was transferred 8 times, still with no answer. This company sucks bad.
ADT are liar and cheats, they will Rob you blind and you cant complaint to the Corporate office about the poor business practices because no one cares.
where is the headquarters for the marketing, I live in Gulfport Fl. There are 18 buildings and we are 55+ . I work for a company called Town Talk and it would be great if you
could advertise with us
I am not pleased at all with there customer service they tell you one thing and try to bill you for something else. And I was never told that it would be a $25.00 charge every time they have to come out for a maintenance call. spoke to a rep on Sunday was told it was going to be waved due to it being a communication error. I have only had them for 10 months and it is always a problem.
I agree ... big sales promises .. lots of lies ..by the company here in nashville that is subcontrcted under them
I sure wish I had read these reviews prior to even speaking with an ADT sales rep. I am fighting with them before we even agreed to the service or scheduling of installation. I will be pursuing an official complaint with all departments necessary to have action taken: better business, Attorney general for state consumer Protection department and anyone else that is applicable.
BEWARE of doing business with ADT
I called ADT on 4/29/19 to cancel my CS monitoring. Ebony , the rep told me that my contract was still in effect until 2021! I told her that I did NOT have a contract in place it had already expired in 2017. She told me that because I had called them in December of 2017 and they offered to lower my monthly rate, I was bound into a new contract. I told her that no one ever mentioned that I was going into a new contract because of a price change.
I told her that my contract ended back in 2017 and I had called to end my service because it was too expensive but the rep encouraged me not to end the contract. He said he could get me a lower rate. He was very persistent and was "hard selling me". He offered me a $5.00 per month decrease and said that was the best he could do. My rate went from $39.99 to $34.99 plus tax. After some back and forth, I said that I will try and keep the service for a few months longer. I expressed to Ebony that the rep NEVER said that I would be entering into a new contract that day. If that was the case, I would have never agreed to a lower monthly rate and I would have discontinued the service right then and there. He never came back with a new contract offer. He took it upon himself to bind me into an UNAUTHORIZED contract of 60 months!!!!! Who does that? I repeatedly told her that a new contract was never disclosed to me.
Ebony said that the calls are recorded and I said "great". I asked her to go back to that recorded conversation because that will confirm that I did NOT agree to anything. I told her that I wanted to hear my recorded voice as proof. She had told me that she was going to transfer me to a manager. She placed me on hold for a while and then a manager picked up. Her name also happened to be Ebony, a different person. So I will refer to her as Ebony II.
I explained the whole story over again to Ebony II and she told me that she was going to get a manager. I asked her if she was a manager and she replied "yes". So I don't know why she had to get yet another manager. She said that another manager will be with me in about 10-15 minutes. I was on hold for over 20 minutes. I felt that she was just stalling and purposely making things difficult for me.
When Ebony II finally got back on the line, she told me that the manager was busy and that he will call me back. I expressed my concern about a call back, I've heard that line before. She promised me that someone will get back to me. I again expressed my concern about not getting a call back. She assured me that someone will call me back in 24 to 48 business hours. I gave her my cell number and she repeated it to me for accuracy. I told her to make sure she notes that I want to listen to the recording for proof. She put me on hold again and came back to say that would not be possible due to privacy reasons. WHAT? I told her that was just a line and I was not going to accept it. Why record the calls in the first place and whose privacy is she talking about? So ADT supposedly records phone conversations and then doesn't use it to prove anything if it is NOT IN THEIR FAVOR!
In any event, I told her to make sure someone calls me back and that she jots down a note that I wanted proof that a new binding contract was disclosed to me over the phone, hence the recording. She then said that she wasn't even sure if they could get the recording from 2017. Then I became upset and she told me that in the past, she has seen managers approve a cease of service while in contract. What is going on here? I hope our whole conversation was recorded!!!!! But what good will that do? If I need to get a court order for those recordings, I WILL!
It is now May 28, 2019 and I am still waiting for someone to call me back!!!!!! I have a feeling that is not going to happen and I am going to look into a legal approach. Is their tactic to get me to forget about the whole situation? If anything, I am even more determined to fight this unfair business practice. I can't imagine what they are doing to me is legal! I have already filed a complaint with BBB and have a case #. Also writing a letter to corporate. I just want out, which is my right for NOT having an authorized contract in effect! This is not the way to do business, very deceitful to me.
Apparently this Bogus address isn't where their corporate office is as my letter came back. I first want to say that their installer came to my house and wanted to use my bathroom and he left a mess in there, I secondly noted that a BRAND NEW refrigerator was magicially scratched intentionally while they were in my home.Third, I received a contract that was fraudulently signed by their technician as where he signed and my signature was to go was the same and I am not paying for any of their equipment or services!
Horrible, horrible company to deal with. Consumer Beware! Their alarm products are horrible. My surveillance cameras have not worked properly since installation and only worked intermittently at best. Alarms at midnight stating a door is open when it is not. Managers do not return calls as, clearly they don't care. I will escalate this situation as much as needed. Reporting to the BBB and, will see them in court before this is over. Don't waste your money with this company. Walmart likely offers better products and customer service. As stated, CONSUMER BEWARE!!!
Tried canceling our service, customer rep kept telling us we would have to pay for another month. He refused to allow us to speak with a supervisor, and repeatedly recited the "policy" that was completely incorrect. After calling corporate, the issue was resolved, and we were told not only did the rep lie about the "policy" he also lied about his employee ID. This company overall is a joke.
I had called to pay my past due bill, I check my account the next day and they had taken the full amount, I spoke to a representative and I was told that they were wrong for that, and that I would get a refund I then ask to speak to a supervisor to complain about the mistake, he tells me that the representative was wrong on the refund because I owed money.my problem is they took out money without my authority and how could the representative and the supervisor have to different answers. But to me the supervisor was disrespectful his name is christ from Irving Texas id.#ulv.
I have had ADT since 2000 in my home. We use the service to secure our home and alert if there was an emergency such as a fire or break in. WE have called numerous times over the last couple years asking for an upgrade because of the media we have been made aware of many offers and advantages. We have never been on hold for LESS than 30 minutes. We have had ZERO customer services and upsells.
On May 12, 2019 we had a fire in the kitchen and when the entire 1st floor filled with smoke, the alarm never went off! I called to inquire if we were paying for fire alarm service and received confirmation that we had 3 smoke alarms in our house, one which was covered in smoke on the day of question. I tried to cancel our service and after 40 minutes on hold and 2 transfers was told I had to email my request to ADT. I completed the email to find out they are requesting a mailed letter requesting cancellation. This lack of customer service is unacceptable. I am disgusted I was deceived for 19 years of service. I think ADT owes me an apology and refund.
I was messed over by Adt.
I was being charged $59.99.
But we signed up for the $29.99.
The tech told us yes we are on the $29.99.
He lied. Adt was taking $69.99 out my account
When I call to get it straight. They was very rude to me... I DO NOT RECOMMEND ADT TO ANYONE.