ADT is the worst company I have ever had the displeasure of dealing with. I regret ever making contact with this company. I am posting this in hopes that it will deter folks with an interest in a security system from having to go through the hassle and dishonesty that ADT consistently offers the consumer. My next contact is the better business bureau.
What was your issue? I just got off of the phone with Joe in the Jacksonville FL office. He told me that the contract I signed was with the local installation company and all ADT does is monitor the system. I paid over $1,000 to have this "state of the art" security system installed two weeks ago and today the sensor on my front door fell off. Now I am supposed to wait for a service call? I don't know what is more upsetting, the fact that this happened or the utter disrespect I received from both the local service team and the corporate office. On a side note, the 6 month guarantee on the website is a total scam. Joe told me that he is sure I will be hit with early termination fees if I decide to go with another company. Awesome job ADT!
Horrible dishonest customer service. My depidutvwhichbinwad assured would be refunded as soon as I called back took 10 days to be refunded. Your 36 month service contract and your dishonest employees means your 20,000 employees will be put out of business by apps
Many Better Business Bureaus don't serve you well unless you are a customer of theirs either!
Worst company ever. Been 5 months since installed and still can't get a bill from them. They didn't even finish the job. Door bell camera and garage door opener they don't have but yet put it on the bill. Can't get an updated bill from them so I refuse to pay. They tried to send it to collections. Jobs incomplete with no bill dummies. Worst company ever. STAY AWAY!!!!!
Unbelievable. The worst customer service I've ever experienced. I should have read reviews before calling for estimate. The sales guy outright lied to me 3 times. No ADT did not buy Ring. Amazon bought a Ring. Get ready ADT to go out of business. Of course with your obscene 36 month contracts you'll carry on like Taxis until your taxi medallions are worthless.
I just moved and was in my garage last night moving boxes at about 7 PM. It is a gated community where solicitation is not permitted. Some dumpy lady walks in and starts into a sales presentation on ADT. I said i'm really not interested and know about ADT. She starts in that I haven't even heard what she has to say and I say " it's after 7 pm at night so please leave". Then she goes off about how rude I am and that she works til 8:30 pm etc. What a loser company!!!!!
After more than 28 years with ADT, I am going to cancel my service. I have been paying for a service plan also. Now I am told that I have to pay $25.00 just for a service call, to replace the transformer that has rotted and fallen off the wall. They tell me that the plan that I have been paying for all these years only pays for parts and installation. This is ridiculous. I want to cancel my service and you can come out and remove all your equipment. Please call me to confirm this cancellation.
You are going to have all kinds of problems cancelling. ADT is not the company it used to be.
Everything was fine until I tried to cancel service then all I got was hassles. Terrible company-don't do business with them.
It is IMPOSSIBLE to cancel...we have been trying for over a month!
go legal..... goggle contract legal asst
call ADT Hqts /Fl (hidden)
they will give you the contact info for your area,
then call and ask for the Director / record conversation
if you are not satisfied afterwards then call atty / let him hear the conversation
I won my case......
Hello Dionne... question about your post. My situation is that the tech who installed my system forfed my signature on the contract as well as several other documents. I have been in touch with both the local ppl and corporate. Long story short... I don't believe they are going to do anything. I'm not sure what you meant by
FL (hidden) ..what's "hidden'? Also, how did you record the conversation? I only have a cell phone.
I appreciate whatever help you can provide.
I BEEN TRYING OVER 3 MONTHS AND NO RESPONSE
Make sure you monitor your bank account to be sure they don't take more money from you
I agree. It took 3 calls to different 'account management reps' and one hour later to cancel service.They hounded you until you get frustrated and then when you don't agree to stay with them, they either hang up on you or leave the call abruptly and put you on hold. This company is the worse and I have decided to log the events that transpired with these so-called account management reps via a letter so if they decided to pretend like I never called to cancel, I have dates of the calls I made to them as well as a Chat conversation with a rep who confirmed of my cancellation. Folks, protect yourself here because they could send you to Collections if you decided to call your bank to stop the autopayments, even though you cancelled. This is a practice that I hear they do pretty common in retaliation of you cancelling.
It took me 4 calls and now they want a copy of my deed to prove I am the owner.
I'm not sure they are entitled to a copy of a DEED.
Deed's are a recorded Public Document. but seems going a bit far.
Wished I had of checked all the thanks people are saying before I took them ADT also I noticed they only have half a star that isn't good
I am in dispute with them now about the same issue. I cancelled and contract had ended. I was told that it took 30 days to terminate the account. Meanwhile, they withdrew another payment at 29 days into the 30 days. 10 days after the 30 days they took
Another payment. I was then told that payment would be refunded in 10 days. After 2 phone calls to get the refund owed, I was told it was refunded on the day that they actually took money from my account
I am a new customer and I PAID with all documents signed online on 10/2/18. I was told that If I didn't pay by credit or debit card and chose to pay with a check then it would delay the processing. I decided to pay with my debit card in order to expedite the process. I was told by the sales representative that I would be able to call the following day to get the tracking number so I did. They said that the tracking number was not available because it was still processing. I didn't agree with this but decided to wait until the next day to call back. I did NOT call back the next day but instead called back the following day 10/5. After being transferred from rep to rep, they finally told me that the "warehouse" said that that it was still "pending programing." I asked them to look into it and they said that the warehouse was closed for the day and that there was nothing they could do for me. The rep told me that I could call back the following day and it should have a tracking number. Upset I hung up and decided to call back on Saturday morning. I did call back Saturday morning and the rep told me that same thing the rep from Friday told me... this time however they told me that I needed to speak to someone in the DIY department. I asked to be transferred to that department and she told me that the department is closed on the weekends and that I would have to call back. Furious, I had no choice but to call back Today (Monday 10/8). After about 30 minutes on the phone today, I was told that the order is still pending and that the equipment is still "programming." I stated to numerous reps on this phone call that there is NO way that it is still programming. She said, "sorry ma'am I don't I have no control over the warehouse and there isn't much more I can do to help you. I asked to be transferred to a manager that CAN help me. I waited for a while and someone else came on the line. That rep was able to pull up different information and informed me that the warehouse hasn't shipped my order because payment hasn't been received? WHAT?! I paid on 10/02 with my DEBIT CARD and it came out of my account immediately. She said that it didn't process. I told her that it was unacceptable and that I should already have my product. She apologized and asked me to hold on to see if there is anything she can do about it. When put on hold, I was hung up on. To her defense she did call me back and explained that the call was lost. She then transferred me to someone that she said would be able to help me more. I appreciated that. She is the ONLY one that seemed to even care about the issue I was having. Needless to say that the next person was exactly like the other reps, rude and inconsiderate. The next rep works in the ROC department (Residential Operations Coordinator) She told me that the order is still pending and it is because the payment has not been either received or processed. For the 6th time today, The payment was made on the 2nd of October. It is now the 8th and it hasn't even shipped yet!!! I offered to send them a copy of my bank record showing the deduction. She didn't acknowledge them. She told me that she had to "email" the warehouse to get information and get the order shipped out asap... in her words by end of day Wednesday and also informed me that there is a Hurricane approaching so that she couldn't guarantee when it would get there by Fed Ex... LADY... I'M NOT GONNA HOLD A NATIONAL WEATHER ISSUE RESPONSIBLE AS IT IS OUT OF OUR CONTROL... WHAT IS IN YOUR CONTROL IS TO MAKE SURE THAT PEOPLE DO THEIR JOB THERE AND SEND OUT THE $262.00 WORTH OF EQUIPMENT I ORDERED AND STOP ACTING LIKE ITS MY FAULT WHEN YOU ALREADY TOOK MY MONEY AND I DID EVERYTHING YOU ASKED OF ME TO ENSURE THAT THE SECURITY SYSTEM WAS SENT ACCORDINGLY.
My next statement will be going to BBB, YELP and any other public form where people can learn about how you treat new customers!
I am currently waiting for a phone call from Melissa Wright at the Corporate Office regarding a potentially dangerous situation that ADT had placed me in. I was a customer for a number of years and then decided not to renew. After years of looking at the ADT key pad, alarm box, battery box, electrical box I decided to remove it, BUT first called ADT and specifically asked if there was anything I needed to do other than cut the wires, remove the wiring, box, etc. I was told "No, you can simply remove it."
I SHOULD HAVE KNOWN BETTER.
I cut the wires, and found that my land line phone doesn't work!!!
I immediately called ADT and was told "Sorry, call the phone company, since you are not a customer we cannot come to your house". I tried explaining that I NEED this landline. I am a SENIOR CITIZEN. I will not pay to have the phone company correct something related to their installation. NO ONE CARED. The phone worked prior to them coming to my house years ago, and should be restored to its previous condition. What if I had a MEDICAL CONDITION and this was my only phone??? So is this their uncaring customer service policy? Waiting for their call (on my cell) to see if this will be corrected and if the equipment will be removed.
We had a system placed in our new home based on a promotion we received in the mail...27.99 per month. We are being billed 53. and change. You drafted my bank account without permission. That must stop. We evacuated because of a hurricane, Florence, our alarm went off the police went to our home found no evidence of anyone trying to enter. Upon our return we could not arm the system. After an hour on the phone your technical people Said we had sensors touching (installation problem) bedroom one. So I called ...we have a system that has never worked and you misled us on the price. To remove this non working system you want to charge 75% of a three year contract over a thousand $. Even someone in corporate must see how ridiculous this is. I'm going to speak with others. I do hope some action will be taken on your part to fix this mess. I would either like the existing system repaired, no charge for service calls, 27.99 a month or just take the system out at no cost to us.
Customer service disconnected my phone call conversion today (10/6/2018) because they refused to help me disconnect my services. I am extremely disappointed on how you treat your customers and will contact my attorney to see any possible damages from this incident. I have been current and in good standing with my account with no service to protect my family since May 2018. My family has not received the protection and service stated by your contract for over 4 months. I would appreciate it if you can please contact me and resolve this matter.
I would also like to add that your managers at the call center treated me very disrespectful and provided me with incorrect information to resolve this matter. I would like a copy of this conversation so I can provide to my attorney.
Please feel free to obtain my account information from my account number:
Awful!! A sensor went off instead of them contacting us they put it in test mode. When we talked to a supervisor the supervisor neglected to put us on hold while she talked to the dispatcher who admitted it went off and they put the system in test mode. They never contacted us and our system is still in test mode.