The contractor for this company is fraudulent with there sales, Advised to install new wireless system and found they tied in to my old system wiring contacts that are 20 years old.. Also used a GFI receptacle for power. This has constant interruption tot the system.. The corporate office assured me they would take care of it. This is now July 13 2020. I have be dealing with this since February. They do not return calls. My next conversation will be trough depositions and a Lawyer.
I am disappointed! I have been with them for over a year. I inquired about getting the open and close feature on my alarm system. I was told by billing that I currently have that plan. I asked them to activate it and they said I needed to be transferred to Business Management team. The business management team said that I do not have that feature and I had to speak someone in add on business features. After speaking to someone in add on business features they said that I already being billed for it and transfers me to billing. Billing now gives me a credit from the beginning of my contract for a service I don't have. They said that it is in my contract however they never installed the equipment that is needed to accommodate that feature of open and close report. I ask but I want that feature? They said in order to get that feature, I must renew my contract for 3 more years. I ask if I could just pay for any equipment and installation and keep my contract term the same. They said no because I'm altering the contract. I told them no I'm not, I asking you to abide by it. They are in breach of contract and they do not want to help me resolve my issue. So now I'm writing this review and hope that the corporate office helps me!
Setting home all day because adt suppose to come and service and didn't call or come by piss all the way off I wish I never mess with adt about to hate I have a contract with them call and ask can I speak to a supervisor none on site bad business a mad sister
ADT is a horrible company. They do not know how to treat prospective customers nor their customers. I told their sales rep Myles the 36 month contract is too much and the idiot hung up in my face. I called back to speak with a supervisor and of course no manager was available. That's BS. What company operates like that? I will be posting a complaint to BBB as well. I pray this place goes out of business.
Terrible company with terrible customer service. They refuse to help me along with a no show for a repair to my system. They charged me for multiple months after i cancelled service. When i called in about being charged the first person i spoke to told me that it was there mistake and i would be refunded for the months i did not have service or a proper functioning system. When i received another bill in the mail i called in again only to listen to the next employee tell me how he sees all the time that people call in to cancel due to financial hardship. Which is not my case but he took it upon himself to tell me that i was. Still today they are sending me a 11.79 bill in the mail and once again the employee is very rude saying that the bill has been paid and could not explain to me why i am still being billed. I would never recommend having this companies services in your home there are much better options out there.
Billed customer for 2 years after service was ended.
Over charging and they have no answer for it $700 in charges they can't exsplain I'm contacting attonery
SEE MY POST - ADT NEVER AGAIN - THANK YOU
CONTACTING ATTORNEY GREAT IDEA
PERHAPS A CLASS ACTION SUIT?
We need to put these crooks out of business
Agree! Class action suit!!
Today I spoke with customer service representative Caree Williams and was informed that I would have to pay $1500.00 to cancel services and I previously was led to believe that I had the flexibility to cancel before six months. I have no complaints with the monthly dues, it was more about the misleading and current equipment charges and for the lack of clarity in equippmentcosts. I am appalled and dissappointedby the elusive and deceptive measures that are practised by ADT customer service representatives and technicians.So now it appears that I have been robbed by the security company that was supposed to provide me security.
I'm dealing with the same problems with ADT. They are fraud and thief.
Would never recommend them, taking them to small claims court
I have been having trouble with ADT key pad entry door lock since it was install on my house. I have been changing out the 4 double A batteries every other week and sometimes every other day and a 4 pack of batteries are very expensive when added up of the duration of having the system. Safe Haven sent a technician out claimed to have fix the problem only to have it do the same. ADT customer service is very low class only to lie to you to your face. A loyalty rep name Carl employee #292473 lie to me about having some to call me to setup a time for them to come out only to find out it never was sent to no one and i told Carl i had to work next week and that is why i called early on in the week. I talked to several managers one was a Mark and was Russell with nothing done. I had it with ADT.
Signed with adt rep called defenders...was promised the moon if I signed up that day.when the tech showed he didn't know what I was talking about. He claimed all was well and left. I had to have them out several times...due issue with system wasn't programmed write. I as told I had a maintenance contract if there was further issues. When I called back with issue told I would have to pay...got a letter from defenders I was able to cancel if I did so by the 6th. After a days was able to cancel. This was 6-30-20...even though I was paid up through July was told I forfeit that payment. They are crooks stay away.
DO NOT PURCHASE AN ADT SYSTEM!!! The money back guarantee is a SCAM!!!! Customer service is garbage!!!!
Yep it is worst money I ever spent
TO MR. WAYNE FONISICA - I KNOW YOU ARE ON VACATION FOR ONE WEEK
CAN YOU CONTACT ME AFTER YOUR RETURN OR HAVE YOUR EXECUTIVE ASSISTANT CALL ME
YOU HAVE VERY LARGE CHALLENGES WITH THE OFFICES IN CALIFORNIA AND I WISH TO EXPLAIN THEM TO YOU.
I HAVE BEEN A MEMBER FOR A long time and need your assistance. SANDRA CALVIN AT (hidden) THANK YOU MY EMAIL IS (hidden).
I UNDERSTAND YOU HAVE 20,000 EMPLOYEES AND THEY CANNOT ALL BE GOOD ONES.
THANKS FOR CONTACTING SOMEONE WHO HAS BEEN LOYAL BUT NOW NOT RECEIVING THE SERVICE THAT I KNOW YOU WOULD LIKE TO GIVE TO YOUR CUSTOMERS.
Worst customer service ever. Spoke with a "Victoria" tonight 6/22/2020 who solely tried to insult my intelligence by telling me my upload speed was too low to handle 4 cameras. The camera in question goes dark at night unless it captures light. Works perfect during the day. It's clear the infrared has gone out in that camera. Victoria then told me I needed to talk to my internet provider to resolve the problem. Not only was she speaking with a tech/engineer degreed person, but she plainly did not want to deal with the issue. She was nasty, rude her attitude was extremely argumentative.
I tried cancelling service in first 30 days. Finally contacted attorney general who spoke with them they agreed yo cancel no charges and they are still billing me monthly. And every time I call I am asked to send the letter in to the service department which I have done twice. $200 later Im still paying and still have no clue where to send all of this equipment.
For 30 years I have been paying ADT for connection until, in January, 2020, a senior ADT technician discovered that part of my system was not connected all those years. Despite numerous phone calls for reimbursement of the unconnected portion I have received no response.
Aside from that they are very responsive and their service technicians are excellent.
SEE MY POST ADT NEVER AGAIN THANK YOU
Terrible customer service. My husband called ADT January 2020 to cancel the service. A tech was sent out to disconnect the service as a result of that call. Fast forward to May 4, 2020, a bill comes in the mail as if we never canceled. I called customer service and was told there is no record of the call but there is a record of a technician coming out to disconnect the service. How did the technician know to come out to the disconnect the service, you ask? Well, my husband call customer service to cancel the service. He was not transferred to anyone else. That called triggered the process of the technician coming out to disconnect the service in January. Let me just say that we have always paid our bills to ADT. We're good customers. Anyway, I call to straighten things out because this is an easy fix, or so I thought. I was so wrong. It was explained that since we did not talk to the right person, the service wasn't canceled. Who the right person is, I still don't know. My husband was not transferred to the "right" person when he called. I was then told that they would not back date the request because he did not call a second time. Funny thing is that he didn't know he needed to call a second time because the person he talked in January left that part out. So, we are supposed to pay the bill for a service which we are not receiving. unethical to say the least on a normal day. During a pandemic when people are struggling to make ends meet, this is how they treat their customers? I saw add that says ADT cares. Well, I'm here to say that ADT doesn't care about you nor they care for the truth.
Put the bills beyond what you legitimately owe in dispute and advise ADT that you are putting the bills in dispute. They have to stop billing you at that point. See my further guidance in my message above on my win experience.
I'm so sick I just want to kill myself! I've only delt with ADT for less than a month and they keep lieing, ignoring me, my brain is hurting! I'm confused and mentally drained. I have the meds to kill myself if they don't act right and treat me right! I'm in California just staying
"NEVER AGAIN ADT" SEE MY POST - THANK YOU