I'm a former employee of ADT. I left in good standing and my Branch manager invited me back if my new experience doesn't work out. After giving my two week notice they take me off the job with in two days. This is a known company process.
So after doing everything the right way on my end ADT has stuck it to me. They have not paid me for my final 3 weeks of employment. I have contacted my Branch Manager, Corporate offices, etc. Everyone just gives me the run around. Now I gotta hire a lawyer. Who knows when I will receive my money. Beware of there business practices. Read your contracts!!!
Sad part I work for the company and have to get a attorney on there treatment
I'm going through similar mistreatment but different. I am a current employee. If you don't mind do you know any attorneys that can help. They have the worst business practices ever and care less about us. I have a personal situation with them and the practices including HR are the worst!!!'
On 2 March 2018, I sent a certified letter to SafeStreetsUSA, LLC 5305 Raynor Road, Suite 100 Garner, NC 27529 to cancel my services in accordance with my contract and in within the timeline stated in the contract for rate increase and violation of my contract. I still have not received a response and don't expect resolution here at HQ, but I am still receiving bills for the rate increase. I have also contacted customer service at the site with no response. I am unable to resolve this issue with you and will now contact the US Attorney General's Office as well as the local and US Consumers Office for help in resolution and to see how many customers you are illegally retaining through no resolution and still sending bills. I keep copies of all correspondence for my records.
I'm having the same problems and the service reps are the rudest I've ever dealt with and I'm still not paying either. Thanks for the idea to alert the Attorney General.
Hi I'm going through the sane thing they are the rudest people they talk to yiu like your crap!! They canceled my contract die to none payment which I only 200 past due which I spoke to them last week and said I'm going to pay it..I said I'm paying for 2 college tutions. .nope off....so now they want me to pay $1637 to reinstate it..are they nuts I said no I should only pay the past due they Saud it don't work that way...total bs worst company ever!!!!
You don't have to reinstate...bunch of lies.
Thanks for ideal Attorney General
I'm an employer and they treat me bad so it's the truth
The Pits a TOTAL RIP OFF Company
ADT is the worst Security Company there is .... don't even attempt to do business with them.
Wish I knew this 4 month's ago.
I had ADT for about 12 yrs. Unfortunately, I had to cancel my services and would never recommend them to any family members or friends. I called the company back in Dec 2017 to inquire about my services being down. Come to find out I didn't have service for just about two weeks. No one every tried contacting me to tell me my service was not communicating. The rep I spoke to was extremely rude and acted as it was my fault. At that point, I was beyond frustrated and cancelled my service. I paid my account in full at that time. In March of 2018 I received a bill showing my account as delinquent. After contacting them, they also told me it was sent to collections. So my credit report is being impacted for an error on their end and no one cared to reach out and tell me. I'm more than disappointed with this company and it's breach of contract / services and unethical actions. Currently, I have a complaint in with the BBB for falsely placing my account with a collection agency.
File a lawsuit against them
I have been with ADT for almost 15 years. We moved and relocated our service, but were being billed for 16 months for new residence as well as old residence. All in all they owe me 1000$. When the rep noticed what was happening she went ahead and renewed another 3 year contract, before addressing my $$$!!!! 30 days later I still have not received my check, that they claim they cannot overnight to me out of class. Bad Biz!
Block your account to them...if she renewed your contract without your permission...you owe them nothing
Services have not been what is expected from such a renowned company. The customer service or third party companies used to service your clientele are atrocious! I requested to cancel my services and the rep demanded my reasons and name of companies because they claim is for statistical reporting? Clearly ADT isn't superior and there are smaller companies whom provide better service but you would think the treatment given by ADT is A+? No. It's almost like they route their customers to the Philippines or Asia somewhere. That's the treatment we get. I was disgusted and felt harassed by needing to provide information not needed for me to cancel my services. I will post in your tweet Facebook and all other social media accounts and I guarantee my followers will repost and will claim the same? Truly sad.
Also a complaint is brewing with BBB. Just heads up
Good so will I
I agree adt is a joke I emailed corporate today about the lies and piss poor service I received I had there service for 4 months unmonitored and they never called to see whats was to problem but they had no problem getting there money I called over 10 times to fix my system and they end up replacing my whole system
About time... Should did that the first day.
Oh great ...I have ADT now... But American installed it on behalf of ADT....So far scrappy service... The techs are nuts and sexual harrass women.... including myself... Then call us crazy... If anyone's Crazy it's them....They also have their codes in my machine and refuse to take them out....so they can come into our homes while we are gone to steal ... Was home one day when they turned machine off... If they don't send someone out Monday and strip the program .. Of these codes of theirs to turn it off... I'm going to file a law suite against both alarm system co.
It is amazing that a man name Ken on this wed site has made a complaint just a day or so ago about the same ADT distributor that I am writing about, Defender Security.
I contacted the BBB in Indiana and their web site shows hundreds of complaints for Defender Security. My equipment that is not working properly, repair time that takes a week to address leaving property unprotected and misrepresentation of what is included in package and then trying to charge more for what was suppose to be included; not good ADT.
Look at BBB wed site for BBB of Central Indiana (Indianapolis, IN), www.BBB.org/en//us/in/Indianapolis to see my and other complaints.
I'm interested in how you handled this? I have equipment that has not worked for 6 months, but they still are billing me. as a result, I went to different company and Defenders is saying I owe them 75% of the contract. If possible can you respond to me at (hidden). Thanks
Horrible company. Do yourself a favor and DO NOT use their "services."