When I moved into my house, a sales person of adt bum rush me..what i mean.. he pulled up to my house while we was just starting to unload the items. It was scarey because i am thinking was this person was watching the house the whole time. He spoke with me & told me that I could try adt for 1 year and if i was happy i could cancel. WELL, I found out a year later I couldn't cancel because it was in a very thin findprint that i am lock into a 3 year contract. Also the continue go up on the rate. Then that send nasty emails, letter stating they will deactivate your service if you are one month or two month behind due to a family issues.
They will put you in danger if you cancel service yet stay in you're home with their system and signs still in place, We receive mail. Says reactivate system on envelope. Now. As our mail has been miss mailed in our neighborhood. Anyone can know I no longer have service. When I canceled service I said I would come back as I got my money better. Now They are chasing me away and making me wan't to sue for putting us in danger. And Cannot get any help.
disgusting customer service! lack pf professionalism and communication! called 5 timed and no one knew what i was speaking about . Great to collect money but horrible to attend customers
I believe their corporate policies are fraudulent!!!
Called 2 times to cancel, months ago... have moved.
Apparently didn't call 3 different departments.
They. Are still charging me!
Just got a lawyer.
My mother was diagnosed with Alzheimer's disease over a year ago and we moved her from her home to the memory care unit of an assisted living facility. Shortly after she signed a contract with ADT and had the system installed, she set the alarm off about 6 times because she either forgot the pin number to disable the alarm or forgot that she even had a security system. She had to pay about $500 in fines from the county police department for false alarms. I have POA for my mother and I called ADT to see if we could terminate the contract early without penalty due to the fact that my mother no longer lives in her home and we are paying $45/month for a service that we stopped using shortly after it was installed. The ADT representative said that we could probably terminate the contract without penalty if I provided documentation of her diagnosis, information about the facility in which she lives, and POA documents.
I forwarded the documents to them and nearly 3 months later, they have yet to contact me regarding the cancellation request.
This is one of the worst experiences that I have ever had with a company and will never recommend nor use ADT again!
No wonder I've been receiving all theses calls from ADT Robocalls lately that display "SCAM LIKELY" on my phone. Don't mind if I share. I had an interview with a Sales Manager here at the Totowa, New Jersey office on October 11th, 2019. twenty minutes into our discussion I knew he was absolutely clueless to ADT wireless security solution.What scared me most he's been selling it for over 20 years. Should ADT wireless security be your choice I strongly suggest you run to the dog shelter instead. Their entire system can be compromised is seconds all that needs to be done is to scan discover and block their signal. and take your choice to which door/Window you would like to enter. If it's not a wired solution anyone can enter your home without notice.
Absolute worst company - seriouslty do not bother. RUN somehwere else - they are horrific
I purchased my ADT from the coporate office and upon installation Defender third party company company did the installation. I requested a specific outdoor camera and digital panel. I was told by Defender representative that I could not get the digital panel and that they only have one type of camera. They told me to wait for 90 days to get the right camera through corporate. Contacted corporate and internationally received conflicting information regarding the Camera. They requested that in order for me to obtain this camera; i had to pay 2700.00, then the price went to 30. But it was not approved by the Manager, then the price went to 106. I have audio recordings of all conversations. Now, today at 3 am my alarm goes off; police arrives, all clear. Panel is re-armed. 4 am alarm activates again, same panel has been tampered with; those actions are substantiated proof that the system was hacked. Now waiting for technician to come and check system. Mind you today is Tuesday and technician not available until Monday next week. System is not functional at this time. My property and safety is now in jeopardy for 6 days. Only thing I can do is insist on a technician to come today or file a FTC and SEC complaint against the company. This is what coporate greed gets you, less than satisfactory company customer care ethics. Its all about the money!!!!
same thing happened to me regarding the Cameras
I agree with the poor services, the interesting thing is my services was cancelled by false information the customer service person was very rude to me please keep in mind that my husband and I have been a customer of ADT for 33 years, and as long as you pay your bill which I did for years and ask NO Questions , they want to take your money and run.
ADT is the worst company I have ever encountered. I asked to have someone come and give me a quote. Their quote was higher than what I was paying with Brinks Home Security, so I declined their services. Only to realize a few months later that they have opened an account and had been charging me $50 every month for a service they weren't providing. I've been trying, unsuccessful, to get them to reimburse my money for over 6mo. They say they will and they don't. They say they will call me back and they don't. I even had one of their customer service employees hang up the phone on me the other day. I'm filling a complaint through BBB. If that doesn't work I'm getting a lawyer. DO NOT HIRE THIS COMPANY. Brinks Home Security is great!
Defenders suck, I've be waiting for the gift cards and every time I call they have a different reason why they did go out. They tell me the cards are going out the next day, but will take 3 weeks to arrive. Sending they from San Diego and will take 3 weeks to get to Phoenix, I can walk there faster. I think they hope that by putting me off that I will give up, I'm not that guy. Taking it to the local TV station next.
this company is the worst i have ever dealt with...try cancelling your account.....you cant. No one ever comes on the line or it is the wrong department..or some other excuse......Dont do it...dont go here...I have been paying for 4 years for services that were promised but never given......Check the competitors who care...and might talk to you.....
Beware About ADT Their systems can be hacked. They also sublet with other small security company's so your not really being monitored by ADT. I unfortunately have had ADT for 6 months now and the reason I sighed up with them is because I have been having neighbors entering my house when I leave it. After I received ADT service there was no change they still come in at will. I called ADT about the problem and still have to deal with this defender sublet company(no help) ADT service is a false hope service witch can easily be bypassed. DO NOT SIGH UP FOR ADT YOU WILL REGRET IT! p.s. There sales reps lie through their teeth to get you to sigh up.
Hi I have had my neighbors entering my home as well. What happened to you is Defender illegally took your account and install from Corporate I would bet on it. Please call me (hidden). That is my home number I just shut off my cell for similar reasons. Do you know Bob Creighton because I believe he is the reason that my low life neighbors and other entered my home and the Police do nor did anything about it. Or maybe Lauren or John Mangano?
I have been SCAMMED!!!!!! We need to contact the State Attorney General's office and report this FRAUD to the BBB, and Scam Alert networks - on Facebook and WORLDWIDE!!!!! You can find me easily on the internet - just put my name in a Google Search.
we were scammed too being sold non ADT equipment cameras and dvr - now that there is a problem - ADT is giving us a hard time to fix it - still dealing with this but so far no resolution
I have been scammed as well. In the stare of Texas it's called elderly abuse . Grounds for a lawsuit.
I AGREE I AM 74 and on a fixed income and they seem to be abusive through their lies. WE NEED LEGAL HELP TO RELEASE US. I STILL HAVE NOT RECEIVED A HARD COPY CONTRACT FROM DEFENDERS AND THEIR CORP OFFICE SAID ON 8-10-19 NEITHER HAVE THEY, PUT IT IN WRITING, ACTUALLY I HAVE NEVER RECEIVED ANY CONTACT ANYWHERE YET I WAS TOLD IT WOULD BE COMING....WHEN? SO THEY ARE LIERS.
i agree. same problem, SAN ANTONIO TEXAS
Jim Call me please. (hidden)
They are listed as the best. Who do you recommend please?
i agree it's a scam the same thing is happening to me, and though they owe me over 250 dollars they put you on hold, disconnect your phone calls, tell you the reimbursement will be in 10-15 days it never happens then they say you owe for the new month. like the lady above this one the similiar thing happened. i even put a BBB COMPLAINT from TEXAS WHERE I LIVE TO INDIANA. THEY AGREED IN WRITING TO BBB THEY OWE WOULD SEND MONEY, BBB WOULDN'T RESPONSE TO CALLS, CASE CLOSED STILL NO REFUND. IT'S DEFENDER'S their authorized ADT agents first 90 days but ADT DOES IT TOO. People need to be alerted about this scam, i trusted a name of over 50 years. No wonder they have a HALF STAR RATING. THEY NEED A CLASS ACTION SUIT FOR LYING AND MISREPRESENTATION.
ADT- protection one I have been trying to cancel my service VIA email per customer service. I have sent several emails with no response. I have been with the company for over 25 yrs and my contract rate continues to go up. I am now with Safe Home Security and they are willing to buy me out of my contract with proof of cancellation. All of my request have continued to be ignored, but they continue to send me a bill for cancellation of service.
I've only had ADT for approximately 7 months and I have been trying to cancel with them since day 2 of having the system put in , I've sent in the cancellation contract , called them several times, they just keep pulling money out of my checking account, I finally had to change my checking account to stop them from pulling money out and now they are billing me for the money . I will be posting on Facebook and everywhere to warn others to stay away from ADT .
if you could cancel security service with an email and left your laptop at a coffee shop anyone could cancel service, not really safe