I have been a loyal customer for over 40 years in Illinois, Montana and now Texas. I moved from Montana to Texas in March, 2017 and have received a statement with a credit of $25.99 from my Montana address. Numerous calls and emails later, no refund or a credit to my current address. Your email personnel tell me there is no credit but when I receive the statement, via email, it has been there over 15 months! What a poor excuse for professionalism at a large corporations.
I have cancelled my account in early august by calling, emailing, wrote a letter that they sent me to cancel, yet they keep billing me monthly, i called again, i finally called visa customer service to block ADT monthly debit from my account. Daily ADT call to harass me, tonight again to tell me i owe money, how can i get rid of these people, how do i cancel this service. Please tell how do i stop ADT. I dont want your bloody service.
Let me know also there a bunch of crooks
Same happened to me, I wanted them to take the security things off the windows which were being replaced, they wanted $139. to take them down and put them back up. They kept billing me, I paid a couple of times, next thing i know I get a bill for $99.00, I decided not to pay, they turned me over to a collection agency saying I had to buy out the contract. I HAD NO SIGNED CONTRACT. The next bill from the collection agency was $!,400. and something. I wrote a letter to the CEO and was told someone else was in charge. I received threatening phone calls, wrote to the CEO again and the letter was returned. They claimed they had called me and I was not cooperating. The second letter to the CEO on 1 Town Ctr. Road, Boca Raton was returned "not deliverable to the as addressed." I'm afraid the bastards are ruining my credit rating which has been stellar.
I called in to disconnect my services. Cara (Kara) was very rude and she refused to put me on the line with a supervisor. I stayed on the phone line for several minutes waiting for anyone to even pick up the phone. Once this company get's the sale, forget customer service.
A Complete SCAM / with all the police Department ( M.park,,JOLIET, tell.Park Most of WESTERN and Southern Suburbs
I am writing because after even 10+ events trying to cancel my service and have the equipment picked up since January I continue to be ignored and nothing is being done about this. I called on January 11 to cancel service and was left on hold for nearly an hour of which I got upset and hung up. I am very busy and don't have time to be holding. Then called back January 13 where again I was put on hold and conveniently my call was dropped. Proceeded to call again January 20th and was put on hold to get a manager and noone came back on the line.
I feel as though they kept purposely procrastinating with me to try to make sure I went beyond the cancellation date. I however knew this and documented and kept notes on everything. My next phonecall was on February 10, same thing nothing was handled and put on hold. Next phonecall was March 10th and again was put on hold. Then called March 22 5 times after being put on hold each call and asked to speak to a maanger. They transferred to a manager named John and I left a message about this entire ordeal. Still noone has contacted me nor responded to my requests to cancel my service. I am apalled at this customer service and filing a dsiputewith my credit card company I paid with. I had plenty of time to cancel and should have been accomodated within the 3 days time frame when I called and not made to prolong the situation on purpose. If this is not handled appropriately and all my monies refunded and the equipment picked up I will also file a complaint with the Better Business Bureau. I have already filed a dispute with my credit card company and explained the situation.
I would like to hear back from you regarding this manner as soon as possible.
Thank you, Very unsatisfied customer,
People....if you are shopping around for a security system, please heed my advise and RUN, not walk, but RUN away from ADT. They are incompetent, unprofessional and basically scam artists.
Sucks they just plain suck they are lazy asses
The indianapilis office is a mess.filed bbb complaint re tax exempt in july.Sent copies to Florida And colorada. STILL NO ANSWER.keep telling me to call fax numbet,They have no record of my account but they charge my visa bill everu month What a mess. Still fightING with them,going to the indianapolis news next.Tim Long