I am writing because after even 10+ events trying to cancel my service and have the equipment picked up since January I continue to be ignored and nothing is being done about this. I called on January 11 to cancel service and was left on hold for nearly an hour of which I got upset and hung up. I am very busy and don't have time to be holding. Then called back January 13 where again I was put on hold and conveniently my call was dropped. Proceeded to call again January 20th and was put on hold to get a manager and noone came back on the line.
I feel as though they kept purposely procrastinating with me to try to make sure I went beyond the cancellation date. I however knew this and documented and kept notes on everything. My next phonecall was on February 10, same thing nothing was handled and put on hold. Next phonecall was March 10th and again was put on hold. Then called March 22 5 times after being put on hold each call and asked to speak to a maanger. They transferred to a manager named John and I left a message about this entire ordeal. Still noone has contacted me nor responded to my requests to cancel my service. I am apalled at this customer service and filing a dsiputewith my credit card company I paid with. I had plenty of time to cancel and should have been accomodated within the 3 days time frame when I called and not made to prolong the situation on purpose. If this is not handled appropriately and all my monies refunded and the equipment picked up I will also file a complaint with the Better Business Bureau. I have already filed a dispute with my credit card company and explained the situation.
I would like to hear back from you regarding this manner as soon as possible.
Thank you, Very unsatisfied customer,
People....if you are shopping around for a security system, please heed my advise and RUN, not walk, but RUN away from ADT. They are incompetent, unprofessional and basically scam artists.
Sucks they just plain suck they are lazy asses
To the ADT President.
I would like to say that i am very disturbed by a particular employee manager Amber 17867 in the customer care department. I was speaking with this lady about moving my system to a new apartment in the same location and i explained to her that when i set up the system a selling feature was that if i moved, my system would be moved for me at no cost to me. She told me that there was not such a think and that i would have to pay 99 dollars to have it re-installed with a new panel, which mine is only 5 months old, plus my contract would start over, but she would give me a 100 dollar visa card. I then explained that those "third pary visa cards" charge you a fee and so in reality im not getting it reimbursed. I then explained that when i originally set up the account i was issued visa cards straight from the company so i did not have to pay the fees, otherwise i was going to cancel. So i asked the manager so what your saying is that i signed a three year contract and since im moving and dont have money to pay the fee im F'd (excuse my language but by this time i was getting frusterated)and her response was and i quote "yes thats correct. Now what kinda of manager agrees with a customer and says that. A real manager would have said "im not saying that but out policies are... A real manager would have said i can look into that for you, but no i got hit with attitude and disrespect. If this is the quality of management you have running your centers it can only reflect worse on you Mr President. I record all my conversations and your company will be hearing from my lawyer if i cant get some resolution out of this. I have never been treated as bad as i did from that manager.
I signed up with the service with a sales rep that came to my home named Brady Dayton. He begged me to sign up that I was the last sale he needed to get a bonus, etc. In August my doorbell camera stopped working and it was finally resolved 2 months later and the bills refunded to my account. I told Mr Dayton at that time I no longer wanted the service and he begged me to keep it until february so he would get his bonus which I agreed to do. Today I get an email from him telling me I need to pay my bill today, its not even due until the 17th, or he is going to have to pay $800 to his boss. I told him I would not be paying it today, he went on a tirade, over email, about how I am the epitome of an irresponsible person, berating and harrassing me even after i told him to stop contacting me, then he threatened to send my account, which is current, to collections and affect my credit score. I have all these emails from him and have NEVER been so harassed and berated by a sales or customer service rep in my life over an account which is current. I am extremely appalled. I have made a complaint to ADT, I will post reviews on any and every social media and internet site I can, I will also be sending a letter along with print outs of his emails to ADT corporate. BEWARE A SALES REP NAMED BRADY DAYTON!!! He is extremely unstable.
The service tech, John, that came out on 1/25/18 was deceptive. After he took the tour of my home and came back with the proposal of what I "needed" he showed me the invoice sheet. Not at any time did he explain to me that I would be paying $1200 up front. From my understanding the "total investment" charge was included in the monthly fee, which was also higher than initially quoted. He also never asked if I was okay with the higher prices, he just started the install. After he was finished and we started going over the paperwork, it was only then that I was told I had to pay $1200 right away. I gave him my card number and told him to wait a moment while I called my husband. While I was out of the room, he went ahead and charged my card for the full amount of $1402.58. When I told him that we no longer want the system and I want my money refunded he gave me a packet and circled a phone number to call. He told me I would have to call them in the morning, because they were already closed. He said I could instantly get my money back in the morning. After he left I looked at the number and it said that they were open. So I called right away and spoke with a customer service agent. I told her what had happened and she apologized and said my refund and the removal of the equipment would take at least 15 days. That is completely unacceptable. I was lied to, taken advantage of, stolen from, and blamed for not understanding the contract because my 2 small animals were distracting. I also had a friend in the room with me the entire time he was there. She never once heard him explain that I would be paying upfront. I am extremely disappointed in the way ADT represented themselves. I would have NEVER agreed to pay $1200 upfront if I had known. John did not in any way, shape, or form explain to me that money was due upfront. The sales agent I initially spoke to while setting up the appointment never explained that to me either. John also told me that the $99 install fee, was just a fee that was just charged just in case I canceled the appointment. So again I was lied to.
I want my $1402.58 refunded immediately and the equipment removed immediately. The business practices at ADT are disappointing. The service techs and sales agents need to tell new customer that there will be charges made upfront. John should have NEVER ran my card when he was told to wait. I was excited to have a home security system put in place to protect my family, but in doing so I was robbed anyways. My family and I will gladly take our business elsewhere.
I have cancelled my account in early august by calling, emailing, wrote a letter that they sent me to cancel, yet they keep billing me monthly, i called again, i finally called visa customer service to block ADT monthly debit from my account. Daily ADT call to harass me, tonight again to tell me i owe money, how can i get rid of these people, how do i cancel this service. Please tell how do i stop ADT. I dont want your bloody service.
I am very disappointed with you service in regard to repair.I have been with adt for over 20 yrs and my systems hasn't been working right for about a year.I called a number of times and was told to see if it was plugged in..I don't even know where to look.I finally got an appointment for between 8 -12. The repair guy never showed up. I finally got a call from the office saying that he had a big job and would be late (don't know how long)I had to pick up my great grandkids from school so I asked if they could come first thing in the morning and got an appointment for 8-9, I called at 830 to make sure he was still coming and was told I was on the list(no show) I called and talked to a supervisor who said there was a scheduling problem well I had to leave and was very very mad about this and when I got home there was a note saying sorry we missed you 1015 -1040. First of all if the tech know he was going to be late why didn't he call me(FIRST DAY) and let m know earlier and why didn't they keep my appointment for 8-9 oclock. I guess you don't care about your customers just to get paid MY PHONE # IS (hidden) AND MY SYSTTEM IS STILL DOWN KATHY WEBER
The indianapilis office is a mess.filed bbb complaint re tax exempt in july.Sent copies to Florida And colorada. STILL NO ANSWER.keep telling me to call fax numbet,They have no record of my account but they charge my visa bill everu month What a mess. Still fightING with them,going to the indianapolis news next.Tim Long