We got VERY BAD customer service experience at your Kenosha Pleasant Prairie Outlet store. The sales person (her name is Kari or Kerry (sale person 824590); we asked her name so we could specifically report her) was very rude. I had two outlet coupons (one that I was holding and another one that was my husband's) so I was going to use these two coupons in two separate transactions. Kari or Kerry loudly and rudely insisted one coupon per customer. I said my husband's coming; he's just in another store so I had my son rush out to get him. Kari continued to insist that she could not process my two transactions. While she rang up my first transaction, she was humming and being extremely catty. Then once my husband came to prove that the other coupon was indeed his and I was holding it for him, Kari just left !!! She had us waiting in line because she refused to process the 2nd transaction. We waited a good 10 mins. Nobody else came to the register to help out. There was another cashier and she said ours is another transaction so we have to go back in line!! Aeropostale has the WORST CUSTOMER SERVICE people working. You better get these people trained to be nicer to the customers; we spent well over $120 and you treated us like shit. If you don't treat your customers with dignity and respect, no one will come to your store and guess what, your business will suffer and by the way, KARI or KERRY, you will be out of a job! AEROPOSTALE, get your act together and TRAIN your people. And Kari or Kerry (salesperson 824590), you better watch it.
I used to work for aero...and guess what! She's still gonna have a job..idk why people think just because they call corporate on employees. That the employee will lose their job...calm down you don't hold any real power over anyone's job lol
Saturday Evening October 7, 2017 we were shopping in Aeropostale. We purchased some shirts, and one was as you enter the front door stating they were 60% off. At the register there was a blonde who was fairly friendly and attempted small talk with us, as she rang the item that should of been 60%off it came up 50% off. I mentioned there was a sign stating 60% off. The key holder and sales lead manager Jennifer Cobb, not so kindly snapped at her to go check, she did s she was told and came back and said yes they are marked at 60% off. She adjusted the price to 60% off and it rang up 10.35, this was a 34.50 shirt, when the cashier said the amount outloud, Jennifer again rolled her eyes and somewhat snapped at her telling her it was incorrect, she voided it and redid the transaction and got the same result. Jennifer then snapped at her once again and said as she was ringing her customer to switch with her. It took Jennifer several attempts as she complained about corporate stating she already called them to tell them they calculations were wrong and continued on how they had no clue what they do in corporate and complained about how her coworkers mismark things. Obviously irritated, Jennifer then grabbed a calculator and manually did the 60% off calculations and says It should only 50% off but I'll give it to you for the 60% which is 13.80, we said that's fine, however I joked to my fianc that 10.35 was ok with me as well. She concluded our transaction and we headed out the door. My daughter was by the door waiting and I said to her what just happened in general conversation, we were all ok with the length of time it took etc, and having a good evening together as my fianc just got home fro another long work trip hours before. As we get closer to the door Jennifer Cobb screams "THEN DONT EVER COME BACK" We automatically turn around to see what the commotion was all about, and I realize we are the only ones heading out the door. My instant response is to say "Excuse me, who are you speaking to" Jennifer ducks to a part of the counter the hides her view, and I walk back to her asking her whom she was speaking to ? She starts with an attitude saying we "MUMBLED SOMETHING UNDER OUR BREATHE AND SHE DID US A FAVOR" I at this point am less than p,ease she assumed we were being negative or speaking badly about her, which we were NOT. My daughter then upset on how her parents were just spoke to pipes up and says 'YOU ARE IN CUSTOMER SERVICE ... at that point Jennifer got louder and much more rude, and thus a terrible argument took place. I asked for her name, she said it was Jennifer, refusing me any last name, and I just did this is ridiculous we will just call corporate, as Jennifer days, GOOD LUCK WITH THAT. I said to her, "its apparent you have had a bad day but you do not take it out on your customers" on the drive home my daughter called the office of AURORA FARMS and left a message. We also attempted corpirate, which I will do after this post. Also on the way home my daughter scanned Facebook,with Jennifer and Aeropostale and BAM their she is. JENNIFER COBB a college senior at Kent State with many many jobs, a post about how an employer firing her illegally for a medical condition. She claims to have anxiety issues, and if so that's fine, but her work history clearly states she is not a people person, and should in no way represent any business dealing with the public. She also picked the wrong people to scream across a store, when she clearly did not hear ny negativity from us, she assumed that because of her state of irritability and the amount of time it took to ring such a small order. I hope you take this seriously, if she did this when NOTHING was said, how will she ever handle a true conflict in the store. Thank you Jennifer Cobb of Kent Ohio for ruining our evening. Shop this store with caution!
I apologize for the typo. I did this review in a hurry, and was upset just rethinking the incident through again. It is so upsetting how many people are just plain mean anymore!
Very Bad Experience Received by a store in FunRepublic mall Lucknow, At the time of billing the Cashier is agree with Alteration and Fitting of Shirts, But Actually when i went for alteration they just doing Faulty Commitments withdrawing the words said for proper alterations.
Just Misguiding the customers by a Store can lead to Bad affect on Brand. Kindly help want to raise a complaint mail id (hidden)
Tried to purchase the white stretch jeggings. Ordered a size 12. Too big, but smaller size not available. Tried to order a different color online, but the promo code (EXTRA30) would not deduct the discount. Called customer service asking for assistance and was instructed to call customer service and press OPTION 1. No luck. Called the store where my daughter purchased her pair (Grande Prarie in Texas). YEA! They had a pair in the size (8) and color (Bleach) and they were on sale for around $9.00!!!! SCORE!......NOT. Since I live in northwest Arkansas, I explained that the Rogers, Arkansas store had closed and that there was not a store in Branson as well. I asked if she would send them to me and I would gladly pay mailing costs! Guess what? Her manager said, "NOPE...no can do." AND YOU WONDER WHY YOUR STORES ARE HAVING TO CLOSE??????? (hint: poor CUSTOMER SERVICE!)
OK so upon my visit with Aeropostale I had to contact customer service about my visit! Upon entering the store, my eyes immediately went to the front desk where I heard a loud voice in conversation and when I looked closer it was a young girl (between the ages of 8-12) BEHIND the counter, along with 2 other young ladies who I assume were employees, talking to a customer and a little girl customer, judging by the ID tag around their neck. When I entered the store I was not greeted nor was I told of the sales in the store. On a good note, the signs of the sales were very visible and the store merchandise was neat and clean and the store looked very appealing to me! I quickly went to the counter with jeggings for my 12 year old daughter, and sent her to the dressing room. She proceeded to the dressing room and came back to tell me she did not know if the door open belonged to someone else because clothes were still in there and no one offered assistance. I looked behind the counter and saw the one of the employees and asked for assistance with her in the dressing room. The employee did eagerly assist and as I stood at the door waiting for her to come out, All of sudden I heard a stump behind me followed by a thumb with air and the same loud little girl startled me saying "Hello" and then broke out into laughter! Not only was I startled, but I jumped and did not find the Hello to be a hello, but a very inappropriate "joke" to scare me? I turned with such surprise and looked at her very disturbed and she went away. This little girl was walking around the store with her cell phone, not knowing if she was videoing me because she was holding it up while walking in a manner in which she could have been doing so or either face timing. Never the less she went to one of the employees and told them as I began to walk back to the table "I said hello to her....and that was all I could hear , the employee said"Which one?", "Her?" I was the only one in the aisle at the time. this employee did not approach me or question me, but as I walked back to the dressing room, again this little girl was behind the counter and pointed me out again to the employee an she looked in my direction again, I was the only one in the aisle again. The employee to whom she was standing beside did not apologize for her behavior and apparently believed whatever story this little girl told her and never said a word to me!!! one of the employees asked if I was ready to check out and was very cordial. I work with the public and know that appearances are everything. If this was her child or sister she should not have been behind the counter nor should she have been allowed to roam around the store playfully to distract paying customers. I was given a gift card for my daughter and spent $50.00 more than what I intended, and this was my first time coming to this store. Disappointed and just annoyed, I will not return back to this store, I want this to be addressed and given attention, I could have sold this gift card and went elsewhere but I chose to come in and try it out, and I liked the merchandise, DID NOT like the incident that occurred. STORE NUMBER: 00366 REG: 02 TRANS:171469 DATE: 09/23/2017@8:56PM ASSOC:877282
Had the worst customer service with Kelly at Patrick Henry mall in Newport news VA. Definitely shouldn't be working in customer service.
Veryyyyy angry with cust service!!! I will NEVER shop with them again!!
Your going to judge an entire company on one visit that's pretty
I was very impressed with your help today at the 921 Store in Orlando Prime. We were trying to decide what our son would like in the men's jeans. Thanks to Melissa Garrastergui. Also the store assistant manager was very helpful in giving me her name. A high five to Melissa and Brandon. Thanks!!
I got a email Thursday morning and went onto the site and purchased a whole bunch of clothes. My payment went Thu and everything was confirmed.. later that night I got email saying it was cancelled. In my words that's false advertising and so does my lawyer of a husband. I have spent thousands of dollars in this store.. with having 5 kids we but lots of clothes. You will never have my business nor any of my families. That is a shame of what you did.. btw you did need to train your customer reps on how to talk to people.. I need my money back in my account like lastnight.. you cancelled my order you should of returned my money right away..
I'm in your same boat. Im going to be getting my newspaper or local news to do an article about this andvtheir practices, would encourage everyone to do the same!!!
Judging by the way you talk, I Highly doubt you are married to a lawyer.
You type like you talk
Didn't anyone ever teach you sentence structure ?
STFU YOU CORNY GRAMMER NAZI!
I am terribly disappointed with their online customer service. I placed an order August the 4th for my son's school uniforms, and I am not please with my experience. I called in to make adjustments to my original order on August 7th before it was shipped and was assured it was not too late to make adjustments. On August 12th, l get the order and it's completely wrong. It was a mix of my original order items, which I no longer needed, and some of the items from the adjustments that were made on the 7th. I called in and notified them about the mix up and l had to replace the order once more. The next day, I received an email stating I couldn't exchange no more than 5 items and since my original order was 16 items total my only option was to wait for my 5 exchanged items and the refund. I called to check on the status of my order for the items exchanged and was advised that I have no existing orders. NEEDLESS TO SAY I'M LIVID AND MY SON STILL DOESN'T HAVE UNIFORMS AND IT'S AUGUSTA 17TH...spoke to a customer service manager and he said he didn't have a corporate office numbers nor did he have a direct supervisor. I suggest go spend your money elsewhere if you can afford it.
They have terrible customer service I was going to purchase some items online but after talking to over the phone make me don't even want to shop with them I rather go to somewhere else
The customer service of this establishment (Poughkeepsie) is appalling. The line for a Saturday afternoon was nearly 20 minutes long, with only one young lady being put under the pressure of multiple families having to check out and having places to go. When we brought this to the managers' attention saying that it is utterly ridiculous, not only did she get defensive she laughed in my mothers face. My mother knows how to manage a store and not only has been a manager but runs a business that along with good quality, prides itself on the importance customer service- something that this establishment seems to lack. The saying the "customer is always right", has no meaning here. I would never recommend this place.
I have tried to contact human resources for days now and can still not get in touch with them, what's the issue ?
I have never been so disappointed in customer service as I am right now. You filled an order and then two days later indicated that 3 of the 6 items were no longer available and this particular email went to my son's spam. I did not know this until we received the order half filled. Because we paid with a gift card (high school grad gift) and there was no longer any funds on the card we disposed of the card. We are now out of the t-shirts and the funds. In my initial conversation with Aero I was instructed to contact Master Card and that if I could not get the information to call Aero back. I did to no avail because I now only have the last 4 digits so I called Aero back and they they told me they would escalate the ticket and call me back in 2-3 days. Well it has now been 6 days so I call Aero back and they tell me there was an email sent to my son. It had gone to spam as well. Not only do I have a concern with the order being cancelled after the items were indicated to be available but it is horrible customer service that I never received a return call. And Daniel (supervisor) tells me that it will be the same answer regardless of who I talk to. Wrong answer you should at least give me the satisfaction and make me thik you are trying to help me. I didnt ask for the funds I just wanted 3 t-shirts. I will most definitely be posting this on the corporate office comments and sharing my experience. In the future, please remember to do what you say you will do.
I Contact you for that Reason that I already worked Denim Men's and Women Fashion and Work Wear and Best Quality in Home Textile for (Sears and Wall Mart ) You have Order for Garments So Please Let me know, I am Ready to work and Deal with you..
Now days I am looking for new buyer to increase my business volume. That's why I am knocking you.. And Pls. You Don't worry I am Not Fake Person My Family is also living in Chicago Bolingbrook, Illinois...
So i worked for Aeropostale for 10 months in king of Prussia Pa. I decided to quit, for one because I wasn't being treated fairly like I was when I first started working there. The STORE manager was being insanely rude to me yesterday when I called out, and couldn't find someone to come in and cover my shift. Only 5 employees out of 14 answered me. Everyone is either not motivated to come in, don't appreciate me (which I have taken people's shift in the past) and yet no one will cover my shift. One person told me "no I don't feel like it". Another reason is I have another job, that pays me more and gives me more hours. If Aeropostale gave either raises after every 6 months, I would've stayed, more hours, would've stayed, less high school kids to come in and cover other people's shift, would've stayed. NICER STAFF, would've stayed. The Berkshire store manager, Sheirly is also the rudest person I had the pleasure to work with too. So I quit over text last night, which isn't professional at all. But it was pointless going in at 9:30 am just to quit. Wasn't going to give my two weeks in, I can't stand working there anymore. I used to love working there, not so much anymore. If I was corporate I'd highly look into this.
My daughter put in her 2 weeks blast week. She is a shift manager but hasn't been given the pay raise she was promised 6 months ago. Dist. Manager won't reply to her emails asking why she hasn't had pay raise. When my daughter does finally have a day off she is called in anyway. She is only supposed to work part time but works at least 35 hours a week but Aeropostale won't give her health insurance or other benefits. Then when she put in her 2 weeks notice the dist manager wanted to know why! Not a good company to work for at all!!!
R u going to open your office in karachi pakistan?
My daughter and I went in to Aero in the Loop in Kissimmee Fl. Was standing in line, only 1 other in frount of us and they were the only other patrions besides us. They were ringing up but was not finishing because her daughter kept shoping and bringing items to her mom to purchase. There were two associates were not really doing anything but wandering around. The pregnate young lady kept coming behind the counter but only to act like she was working but rally was delaying the girl at the register by monopolizing her in conversation. So instead we stood in line for 10 minutes when one of the other two could have actully done some work and help their patrons!