Information, reviews and public commentary for US companies

 

Aeropostale

Rating
0.811224
Web
http://www.aeropostale.com
Address
112 W. 34th St. 22nd Fl.
New York, NY
10120
Phone
(646) 485-5410
Twitter IDs
@Aeropostale
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Lori Adams - 15 d 18 h ago

0

You hear about employees being racist and treating people badly all the time but it's hard to believe that anyone could be allowed to act in such a horrible manner, especially in retail. But my children and i witnessed it in the Lebanon, TN store by the manager of the store herself, Gina. This women targeted a black family as soon as the walked in had two other employee watching them. When the mother split up from her daughter to assist her son who was asking his mother about a shirt the little girl was followed around by one of the employee who said to her "why are you in here if you don't have money" This of course made the mother upset when she realized and tried to make the manager aware. The mother of the child mind you was not yelling but visibly embarrassed and shocked about the situation the manager started to raise her voice at this women. Yelling at her "get of y store now", "you are being disruptive" "you are causing a scene" mind you the women was still trying to explain her situation all the while this manager kept yelling. Her behavior was repulsive towards this family. My children and I had well over $400 in merchandise that we handed to an employee and walked out as well. I refuse to spend a single penny who treats others with such disrespect and with racism. What was also upset is a huge causicasion man was also following this mother and her children around yelling GET OUT and no he was not security, while he was doing this the manager started laughing that is when I told my family that we were leaving. She stated to the women that her district managers name is Mike and that he didn't want people like her in their store either. Absolutely repulsive to see people acting like this ! I have many friends and know many people of different races and I have never even felt or thought to act this way towards them. The store number is (hidden) and Mike's number which is the DM phone number is (it was freely and willing giving by Gina) (hidden). SInce it is almost impossible to reach anyone in corporate and ask that the store be reprimed or / and ESPECIALLY retrained ! I am leaving my review here. Hopefully I can reach the DM sometime but I am doubtful. I wish I will rate you a 0 you are a true embarrassment to the country to let this continue to happen in your stores. SHAME !

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Tony - 15 d 21 h ago

Her name is Angie Metcalf

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Anonymous - 6 d ago

0

She's a terrible manager!!!!

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B.S. - 14 d ago

5

I have never experienced racism from anyone at this location. There is obviously more to the story then being told. The store manager has always been super nice and respectable to anyone who enters the store. I shop there frequently for myself and my children, never once has anyone been anything other than nice and helpful. Sad people always want to play race card over everything. Oh btw I am a dark skined woman, who has experience racism, never at this store and I dont use the race card against anyone either.

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Anonymous - 6 d ago

So, you work there and you are trying to cover your ass? Don't worry, this is not a corp website and no one will see it. Just hope that no one at the store backs up her story.

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I. M. W - 6 d 7 s ago

0

I do work here. Currently I am on an internship. I've been with the company for three years.

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I. M. W - 6 d ago

0

(hidden)

Mike Baumer is who you're looking for. There's his cell.

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Anonymous - 6 d 40 m ago

0

6.1.5 4.3.0 0.6.6.5

MIKE BAUMER

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Tonya Washington - 6 d ago

0

Had a very bad experience while shopping at one of your locations in the mall of louisiana employee was very disrespectful and rude to me and my child

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BS - 6 d 2 h ago

0

I recently quit due to the terrible upper management. After I quit I received word from my former employees that the district manager just randomly stopped showing up to help the store. Everyone quit shortly after I left due to the lack of respect from upper management. The store will eventually close. BUT before I quit I noticed I had a 401k plan taken out by the company without my consent. It's been over a month since I quit and have not received payment from my 401k that I did NOT sign up for. The hotline and HR numbers are a complete joke.

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Shanae - 10 d ago

1

The Aeropostale in Omaha Nebraska is an absolute mess. Clothes scattered throughout the whole place nothing organized and in the back they have the clearance section, some clothes hanging up on a few racks and 2 big huge boxes on the ground that says $5 and under and the other that says $7 and under these boxes are overflowing with clothes and other merchandise. As I went to perchance my merchandise about seven items out of these two boxes only one thing turned to be the right item in the $7 and under box. I'm so upset that I had to dig through these two overflowing boxes and only one item that i purchased because the rest were marked as full price even though they were in the clearance boxes

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Rebecca Logan - 10 d 4 h ago

2

Why is it you have listed that your stores will open at 11:00 A.M on Sunday's in Cedar Hill but your store "Doesn't" open until 12:00 this is a serious inconvenience and really need to be rectified immediately.

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Brittany L. - 19 d ago

0

Called corporate number (hidden) and wasn't able to speak with anyone. Options were only 1-3. The messaging system asked for a parties extension you are trying to reach. I need to speak with someone directly. Or I will express my frustration on social media. Maybe, I can get some kinda help with my order issues.

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Shay - 28 d 8 h ago

0

I walked into one of your stores in the Deptford Mall and neither employee greeted me nor informed me of any sales. They continued with their conversation. This was around 8pm. Two Caucasian females. Very rude, I will not spend another dollar at any of your stores ever again.

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RB - 145 d 4 h ago

0

I had a bad experience with a return at the Supermall in Auburn, WA. I had a pair of shorts to return which had never been worn, had the price tag attached. When I went to return the item she asked for the receipt. I couldn't find it at first and while I was looking for the receipt, I asked her if it could be returned or exchanged w/o a receipt and she said no. I found the receipt and she started to do the transaction. She then asked me for the cc I paid it with. I told her if I didn't have the cc with me would i still be able to return it and she replied-with a snotty attitude, "No Maam. We do not do returns or exchanges unless you have the receipt and the cc on you. I told her that their return policy was not very good and she replied again with a snotty attitude, "It's not my policy MAAM!! I just work here" It irritated me because she was very snotty. Zero customer service and a bad attitude. I replied, "I realize you don't make the policies but as a paying customer I'm allowed to express my feelings on your return policy." She replied to me, "I didn't say you couldn't MAAM"!!! By then I was really irritated because she was just plain rude. When I put the card in for the return, it was a debit card (which I almost never use) and stupid me forgot the passcode. She again told me that unless I could produce the passcode on the card, she would not return or exchange the item. Another employee came around the desk then and said "Maam, you should really try to write down or remember your pass code" I admit being a little older than this late teen generation that speaks to you like you're a complete idiot, I don't always have my pass codes. I was able to find it on my phone thankfully and told them, "well thank goodness I had my receipt and the actual debit card and the pass code or I would have just had useless merchandise. They told me that every store handles returns in the exact same manner which is absolutely not true. I return things at Fred Meyer with just a phone number. No receipt required. Nordstroms returns things with no questions asked and that day I made two other returns Gap and Addidas and not one of them made me show the cc that I had paid on. When I did the return, they just told me to sign the machine and it went right back on the cc I had paid with.

So when I finally finished my return at Aeropostle the girl gave me my return receipt and then both employees laughed at me while I walked away. It is really sad how bad customer service can make someone never want to shop at a particular store because my daughter loves the clothes but a couple of bad employees can make you never want to shop there.

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Anonymous - 83 d ago

1

Hi

I work for the company but will be leaving quite soon. What the employee meant was that all AEROPOSTALE stores do the returns and exchanges that way. No we do not make that policy and I'm sorry you were given horrible customer service and attitude. I promise not all of us are like that.

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Vivian Renner - 112 d 6 h ago

1

Your company Stinks you Higher low grade people your company in the Wellington green mall in Wellington Florida you fire a girl that is starting out in the working world and you higher High school and College People that That are not responsible or reliable they wear clothes that not proper to the job Loud music that you can hear yourself think

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Just asking - 112 d 3 h ago

Is English a struggle for you?

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Bt - 127 d ago

0

Me and my friend was shopping at the one in toledo, ohio and we seend that there is always a sale going on and we noticed there was underwear for sale 4 for $14, so were like okay cool were gonna pick some out. Well afterwards, we started browsing more and I noticed 2 employees was whispering and following us. One of them grabbed the underwear out of my friends hand and said "I know what you're doing" and we were confused cuz we never done anything wrong but was browsing to find more stuff we like. so we ended up leaving and talking to security about it. We also had money and was gonna pay for them.

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Re Bt - 127 d ago

Is English your first language?

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Anonymous - 135 d ago

3

I am looking for the number for HR so that I can file my sexual harassment complaint accordingly. I am a former employee and was harassed inappropriately by district manager Lori Panicali in 2017. I am not staying silent any longer. After the events that happened this week between me and the management, I have chosen to no longer work for this company. I am looking to report my situation though. I would've reported it sooner, but when Lori found out about that she cried to me and begged me not to. I enjoyed my job enough to forgive her for the moment, but I haven't been able to forget how inappropriate her lewd comments were to me. It's time that this situation is addressed and corporate knows what is going on in their stores.

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Anonymous - 186 d ago

On 2/16/19 my daughter and I went to the Aeropostale store in Menlo Park mall in Edison, N.J. While there, I was followed around the store and watched by a female worker. I went to the fitting room to try on a few items, and the same female worker told me my daughter was not allowed in the fitting room with me. I said this is my daughter and she said she has to wait outside it's our policy. I proceeded to go into the fitting room and the same female worker let 2 women together into the fitting room right next to mine. I asked her about the policy and she said she wasn't paying attention. The. I watched her let 2 other women into the fitting room on the opposite side and when I exited mine, she let 2 women in there. I immediately told the woman that she was mistreating me because I'm African American. In all of the fitting rooms, she allowed 2 women and they were whit but my daughter and I were told no. She walked off. I immediately asked for a manager a a woman name Lisette said she's the asst mngr. I explained to her what happened. Lisette said that is not company policy and she apologized for

The treatment. She informed me the mngr Reham would be in on Monday and to contact her. The name female worker that discriminated against me is Sana. When I walked towards the exit of the door, Sana looked at me and began laughing. I told her she should be ashamed of herself. She continues to laugh. I am completely disgusted and hurt from this behavior. I am livid! Both my husband and I are professionals and my daughter who is a college student on the dean's list. This is appalling and there aren't enough words to begin to describe the anger and hurt this worker Sana has caused.

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Myra - 220 d 16 h ago

1

Is there an email I can send my complaint to at the corporate office

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IM-Customers need to be treated wirh respect - 274 d 6 h ago

0

I truly believe this store deserves a NEGATIVE rating a o.oo% in customer service. I' ve always shopped at the Westfiels Mall in culver City, CA & never experienced disrespect and humiliation until 11/19/18. i've purchased a sweatshirt on 11/14/18 & took it home tried it & I didn't like the way it fit so i decided to return. When i handed the sweatshirt with the aeropostale paperbag the receipt and price tag on the clothes to the cashier I guess she didnt know or want to the transaction so she gave it to to this short latino guy. He held it looked at it then SMELL IT. WHO DOES THAT!!! & said it smells like grease. Then he gave it to the girl to smell. He asked her what does it smell it. He didnt let her answer and said it smells like grease huh. I mentioned to him its brand new, never been worn it still in the bag here's the receipt and just bought it a few days ago. Then he called another girl to smell it. Same thing he said to the girl smell this doesn't it smell like grease. At this point I was feeling so disrespected. What kind of person has people smelling clothes!!! He said the receipt says no returns if it's been worn or washed. At this point i was feeling humiliated and implied to be a liar. The item is brand new wirh the price tag on it and receipt, never been worn. I said well since you will not give me my money back then let me exchange it to a smalller size so my daughter can wear it. He responded with an attitute NO. Then, i said to him let me talk to the manager. He said Im the manager. At this point i was so upset and was getting an anxiety attack because i've never experienced this kind of HUMILIATION AND DISRESPECT especially infront of my children. He threatened me that he was going to call the mall security. I said whats your name & said I cant give u that information. He refuse to give my money or to do an exchange. This purchase was NOT A FINAL SALE SO I DESERVE TO GET MY MONEY BACK. At this point Im thinking what kind of company promotes a person to be a manager that clearly has NO TRAINING IN CUSTOMER SERVICE !!!!!!! AEROPOSTALE

CORPORATE OFFICE WAKE UP!!!! Customers that are paying bringing their money to pay salaries of those people need to be treated with respect. Its OUR MONEY that keeps this business open and pays their salary. I will NEVER SHOP AT AEROPOSTALE AGAIN!!!!!

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Anonymous - 222 d 14 h ago

This same sort Latino guy at the Culver city Aeropostale called my 13 year old daughter a little black bitch, nothing was done about this manager. Please wake up people. Something needs to be done here...

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