Information, reviews and public commentary for US companies

 

Aeropostale

Rating
0.820652
Web
http://www.aeropostale.com
Address
112 W. 34th St. 22nd Fl.
New York, NY
10120
Phone
(646) 485-5410
Twitter IDs
@Aeropostale
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RB - 87 d 18 h ago

0

I had a bad experience with a return at the Supermall in Auburn, WA. I had a pair of shorts to return which had never been worn, had the price tag attached. When I went to return the item she asked for the receipt. I couldn't find it at first and while I was looking for the receipt, I asked her if it could be returned or exchanged w/o a receipt and she said no. I found the receipt and she started to do the transaction. She then asked me for the cc I paid it with. I told her if I didn't have the cc with me would i still be able to return it and she replied-with a snotty attitude, "No Maam. We do not do returns or exchanges unless you have the receipt and the cc on you. I told her that their return policy was not very good and she replied again with a snotty attitude, "It's not my policy MAAM!! I just work here" It irritated me because she was very snotty. Zero customer service and a bad attitude. I replied, "I realize you don't make the policies but as a paying customer I'm allowed to express my feelings on your return policy." She replied to me, "I didn't say you couldn't MAAM"!!! By then I was really irritated because she was just plain rude. When I put the card in for the return, it was a debit card (which I almost never use) and stupid me forgot the passcode. She again told me that unless I could produce the passcode on the card, she would not return or exchange the item. Another employee came around the desk then and said "Maam, you should really try to write down or remember your pass code" I admit being a little older than this late teen generation that speaks to you like you're a complete idiot, I don't always have my pass codes. I was able to find it on my phone thankfully and told them, "well thank goodness I had my receipt and the actual debit card and the pass code or I would have just had useless merchandise. They told me that every store handles returns in the exact same manner which is absolutely not true. I return things at Fred Meyer with just a phone number. No receipt required. Nordstroms returns things with no questions asked and that day I made two other returns Gap and Addidas and not one of them made me show the cc that I had paid on. When I did the return, they just told me to sign the machine and it went right back on the cc I had paid with.

So when I finally finished my return at Aeropostle the girl gave me my return receipt and then both employees laughed at me while I walked away. It is really sad how bad customer service can make someone never want to shop at a particular store because my daughter loves the clothes but a couple of bad employees can make you never want to shop there.

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Anonymous - 25 d 15 h ago

1

Hi

I work for the company but will be leaving quite soon. What the employee meant was that all AEROPOSTALE stores do the returns and exchanges that way. No we do not make that policy and I'm sorry you were given horrible customer service and attitude. I promise not all of us are like that.

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Vivian Renner - 54 d 19 h ago

1

Your company Stinks you Higher low grade people your company in the Wellington green mall in Wellington Florida you fire a girl that is starting out in the working world and you higher High school and College People that That are not responsible or reliable they wear clothes that not proper to the job Loud music that you can hear yourself think

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Just asking - 54 d 16 h ago

Is English a struggle for you?

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Bt - 69 d 10 h ago

0

Me and my friend was shopping at the one in toledo, ohio and we seend that there is always a sale going on and we noticed there was underwear for sale 4 for $14, so were like okay cool were gonna pick some out. Well afterwards, we started browsing more and I noticed 2 employees was whispering and following us. One of them grabbed the underwear out of my friends hand and said "I know what you're doing" and we were confused cuz we never done anything wrong but was browsing to find more stuff we like. so we ended up leaving and talking to security about it. We also had money and was gonna pay for them.

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Re Bt - 69 d 10 h ago

Is English your first language?

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Anonymous - 77 d 15 h ago

3

I am looking for the number for HR so that I can file my sexual harassment complaint accordingly. I am a former employee and was harassed inappropriately by district manager Lori Panicali in 2017. I am not staying silent any longer. After the events that happened this week between me and the management, I have chosen to no longer work for this company. I am looking to report my situation though. I would've reported it sooner, but when Lori found out about that she cried to me and begged me not to. I enjoyed my job enough to forgive her for the moment, but I haven't been able to forget how inappropriate her lewd comments were to me. It's time that this situation is addressed and corporate knows what is going on in their stores.

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Anonymous - 128 d 12 h ago

On 2/16/19 my daughter and I went to the Aeropostale store in Menlo Park mall in Edison, N.J. While there, I was followed around the store and watched by a female worker. I went to the fitting room to try on a few items, and the same female worker told me my daughter was not allowed in the fitting room with me. I said this is my daughter and she said she has to wait outside it's our policy. I proceeded to go into the fitting room and the same female worker let 2 women together into the fitting room right next to mine. I asked her about the policy and she said she wasn't paying attention. The. I watched her let 2 other women into the fitting room on the opposite side and when I exited mine, she let 2 women in there. I immediately told the woman that she was mistreating me because I'm African American. In all of the fitting rooms, she allowed 2 women and they were whit but my daughter and I were told no. She walked off. I immediately asked for a manager a a woman name Lisette said she's the asst mngr. I explained to her what happened. Lisette said that is not company policy and she apologized for

The treatment. She informed me the mngr Reham would be in on Monday and to contact her. The name female worker that discriminated against me is Sana. When I walked towards the exit of the door, Sana looked at me and began laughing. I told her she should be ashamed of herself. She continues to laugh. I am completely disgusted and hurt from this behavior. I am livid! Both my husband and I are professionals and my daughter who is a college student on the dean's list. This is appalling and there aren't enough words to begin to describe the anger and hurt this worker Sana has caused.

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Myra - 163 d 5 h ago

1

Is there an email I can send my complaint to at the corporate office

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IM-Customers need to be treated wirh respect - 216 d 20 h ago

0

I truly believe this store deserves a NEGATIVE rating a o.oo% in customer service. I' ve always shopped at the Westfiels Mall in culver City, CA & never experienced disrespect and humiliation until 11/19/18. i've purchased a sweatshirt on 11/14/18 & took it home tried it & I didn't like the way it fit so i decided to return. When i handed the sweatshirt with the aeropostale paperbag the receipt and price tag on the clothes to the cashier I guess she didnt know or want to the transaction so she gave it to to this short latino guy. He held it looked at it then SMELL IT. WHO DOES THAT!!! & said it smells like grease. Then he gave it to the girl to smell. He asked her what does it smell it. He didnt let her answer and said it smells like grease huh. I mentioned to him its brand new, never been worn it still in the bag here's the receipt and just bought it a few days ago. Then he called another girl to smell it. Same thing he said to the girl smell this doesn't it smell like grease. At this point I was feeling so disrespected. What kind of person has people smelling clothes!!! He said the receipt says no returns if it's been worn or washed. At this point i was feeling humiliated and implied to be a liar. The item is brand new wirh the price tag on it and receipt, never been worn. I said well since you will not give me my money back then let me exchange it to a smalller size so my daughter can wear it. He responded with an attitute NO. Then, i said to him let me talk to the manager. He said Im the manager. At this point i was so upset and was getting an anxiety attack because i've never experienced this kind of HUMILIATION AND DISRESPECT especially infront of my children. He threatened me that he was going to call the mall security. I said whats your name & said I cant give u that information. He refuse to give my money or to do an exchange. This purchase was NOT A FINAL SALE SO I DESERVE TO GET MY MONEY BACK. At this point Im thinking what kind of company promotes a person to be a manager that clearly has NO TRAINING IN CUSTOMER SERVICE !!!!!!! AEROPOSTALE

CORPORATE OFFICE WAKE UP!!!! Customers that are paying bringing their money to pay salaries of those people need to be treated with respect. Its OUR MONEY that keeps this business open and pays their salary. I will NEVER SHOP AT AEROPOSTALE AGAIN!!!!!

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Anonymous - 165 d ago

This same sort Latino guy at the Culver city Aeropostale called my 13 year old daughter a little black bitch, nothing was done about this manager. Please wake up people. Something needs to be done here...

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Anonymous - 172 d 6 h ago

0

There was an incident at the aeropostale in Noblesville Indiana at the Hamilton Town Center location. An employee with long blonde hair in between the ages of 16-18. When i asked for help she said her name was Lexi and walked away. Later she was very rude when checking out and had told her coworker that I was "being a bitch". I feel this needs to be handled immediately.

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Annon - 172 d 6 h ago

0

I'm writing a review about a horrible employee at the Hamilton Town Center location in Noblesville Indiana. The employee with long blonde hair named Lexi is very rude and unhelpful. She has done this multiple times and something needs done.

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Jason - 179 d 18 h ago

0

store located at Florida mall Orlando Florida 32809 store#00608 reg01 Assc. 877154 Manager Nelson is very unprofessional he never offer to help I asked for help and he refused very rude and he never smiles or greet.Cashier naymarie very unprofessional also lack of store knowledge,products,and sales I never been asked if I needed help or never been greeted,poor customer service They need to replace management soon or you will loose good customers.

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Regretful - 183 d 3 h ago

0

The craziest thing happened today me and my friend went to aero because she said her friend Kelly in Menlo Park mall in NJ is the manager and she tells her when she's on shift so she can let her in the fitting room to steal stuff for her and later on pays her to get them so she can sell it herself so today she said to my friend when you come in I will blame another person of trying to steal so she can get as much stuff as she can from there while the actual thief her friend is stealing omg I felt so bad for that lady Kelly was acussing because I was with her friend in the store I told my friend why didn't she feel bad that lady was so embarrassed but yet my friend said she pays her and Kelly was down on the whole thing they actually believed the manager even though she is the one stealing very slick for a store manager makes two paychecks

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Anonymous - 187 d 10 h ago

I filed a misreprentation complaint today with The Attorney General because of a store online coupon I was given and then could not use and was not honored.

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Anonymous - 198 d 14 h ago

1

Manager Michelle at the Mall of Louisiana was correcting and being rude and unprofessional to her employee who was kindly trying to help a customer. I understand that a long standing line can be stressful, but having worked in retail I learned how to handle stress and unhappy customers. After her rude acts with her employees, I asked for her name and if she was indeed the manager. After she answered my questions, she became another person. She went from being unprofessional to the nicest happiest manager. Bipolar perhaps? Who would want to work under such management....? I feel for the guy she literally called out in front of everyone.

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Anonymous - 202 d 9 h ago

0

The manager "KiKi" that is in charge of the Aeropostale at Westland mall, USA, hialeah, fl, is a TERRIBLE and UNPROFESSIONAL manager with the WORST attitude. She tells her employees important things the day OF and also switches around schedules last minute too. She blocks anyone she disagrees with and doesn't give them a chance. She is completely unfair !!! Very poor management!! She needs to be fired. She is the person for this.

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Sheron - 203 d 15 h ago

1

Love your clothes. Online ordering sucks atleast. Every time you view an item you maybe interested in purchasing when you go back it takes you back to the beginning . Have to go through all clothe over and over. Not worth ordering from your company anymore. Too bad

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realcapitalinvestment8@gmail.com - 216 d 15 h ago

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J - 226 d 8 h ago

0

This happened at the store in McCain mall in North Little Rock Arkansas. Two employees and the manager were antagonising my 17 year old daughter who works in a store across the way. This started the previous night and now my daughter has text me saying this girl has her mom and they are saying stuff to her so I go into the store and tell the manager I wanted the number to corporate. She gives it to me but is extremely rude and running her mouth to my daughter. At that time one of the girls calls her mom and tells her to come in there then the other girl comes from behind the counter and pushed my daughter. Now the other girl comes from behind the counter and BOTH girls ate trying to fight my daughter. I get inbetween them and they are all shoving and then mom comes in and grabs me from behind and all 3 jumped on me and my daughter. My daughter was able to break away and pepper spray them. They then ran to the bathroom where the hid while I called the police. Then the manager has the police give me and my daughter a criminal trespass warning and we a banned from the store. Before I left I told them I wanted the girls name so I would have them to give to corporate and they refused. They then told me they wouldn't tell me because they are minors. All I needed was a first name which could have be gotten off a name tag. Since it's a misdemeanor and the police didn't witness it there is nothing they can do. SMH I WILL NOT LET THIS GO! I should be able to go into a store and get a phone number without being jumped on! Someone better handle this real soon!

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Anonymous - 230 d 21 h ago

0

This company is by far the most unprofessional company I've ever worked for . The managers at the store located in Orlando Florida #921 are not professional whatsoever they sit around not doing anything and talking bad about their employees to other employees specifically two of the youngest managers ( anneycha Rivera and brashyannie Nieves ) If their was ever a situation and was told to anneycha or brashyannie nothing was ever done . They do a lot of things that shouldn't be done and face no consequences if I had to refer this job to a friend I WOULD NOT.

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Anonymous - 238 d ago

I purchased pants online but have not received my item. I tried tracking the item but go no where. If you would please kindly help me out.

Thanks in Advance

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Audre - 246 d 4 h ago

0

TERRIBLE Customer Service. I was trying to place an online order that was over $100, using a "20% off a $100 order" coupon code (from RetailMeNot). I applied it to my cart and it worked. I did a little more shopping, and when I was finally ready to check out the coupon didn't work saying "Not Applied" even though I still met the requirement of $100. I called into their Customer Service department and spent a half an hour on the phone talking with someone about the issue. They tried replicating the order and using multiple codes with no success. I asked a few times if the representative could honor the discount but seemed confused by my request. They kept attempting to place the online order themselves trying to use the coupon code. This was nothing more than what I had already done, and a waste of my time. Afterwards, I went back to my cart and tried a "15% off" coupon code (from RetailMeNot) and it worked just like the first code did. This time I took screenshots of what was happening to provide some sort of proof of the "20% off" code not working and now the "15% off" (still meeting the requirement). Of course any savvy shopper would prefer to use the bigger discount. I was puzzled and upset by this, I called into Customer Service again to a point where I spoke with a "supervisor" named Dallas. Dallas did not, and would not help me. He told me a variety of things saying that BOTH codes were not real and couldn't honor it. He said RetailMeNot doesn't provide accurate discount codes; however, BOTH codes worked but one had strangely stopped working all together. He also said there's nothing more than what the prior representatives did which is replicate the order and try the code. I explained that I had screenshots and could provide him proof of what I was talking about, that the codes worked, and so he had me email them in. After doing so he explained that the email was sent to a different department and I would be contacted in 1 - 2 business days. So he was not going to look into the issue in the moment, while I was speaking with him. He wanted to push this problem off onto someone else who would have no idea what is going on so that days later that I could go through the same painful process with no resolution. So this tells me, and any other customers that are having issues, that a representative nor a supervisor can do more than YOU can do at home, by yourself. I work in Customer Service myself where we always take care of the customer, and provide excellence in our industry. The situation I encountered would have NEVER happened because we would have taken care of the customer. By no means, was this handled appropriately or that I feel valued as a customer. So did not only Dallas, as a "supervisor" did not handle this appropriately but created an escalated, terrible experience for me. I am not one to be easyily preturbed but the lack of empathy, and time wasted made me very upset. I asked to speak with another superior and Dallas could not provide me names or extensions to contact someone directly since "no one else is available". I was told to call the same Customer Service number and essentially repeat the same process, for the THIRD time.

I placed the order in spite of all of this with the "15% off" code since it was the only one that would work DESPITE being told it was NOT A REAL CODE. This was such a SMALL, TRIVIAL PROBLEM that could have easyily been taken care of but in light of this, at least now I know with certainty that AEROPOSTALE DOES NOT CARE ABOUT THEIR CUSTOMERS.

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Joy - 287 d 15 h ago

0

I live in California my best friend bought me 3 pairs of jeans online but got the wrong size. So when they got here it was way to big. So she calls and they say sure come in we will be happy to exchange it for a smaller size. These jeans we still in the package unopened with all the tags and stickers on it. So I had just gotten off work and had to go to the ER because I tore my ligiment in my foot so I was on crutches and in my work clothes. I went in the store. The manager says yes we can exchange them so the guy goes to the shelf gets me two pairs of jeans and opened the dressing room door. I try them on come out to show my husband and they told me oh we can't do it. We need the receipt. So my bf sends me the bar code with all the info and receipt the lady says we need the register number and like 10 other things clearly they didn't want me in the store. I couldn't get my phone to act right in the store so she says can you run down to your car to call her? I said yeah let me just toss these crutches down and take off running down stairs for u. She said oh yeah. I never got my pants are returned that day so my bf goes back to the store which is 50 miles away from our house. She was there 25 minutes she got them returned without no trouble. I feel like I was discriminated against because of my disability I so I'm meeting with my lawyer this week.

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