TERRIBLE Customer Service. I was trying to place an online order that was over $100, using a "20% off a $100 order" coupon code (from RetailMeNot). I applied it to my cart and it worked. I did a little more shopping, and when I was finally ready to check out the coupon didn't work saying "Not Applied" even though I still met the requirement of $100. I called into their Customer Service department and spent a half an hour on the phone talking with someone about the issue. They tried replicating the order and using multiple codes with no success. I asked a few times if the representative could honor the discount but seemed confused by my request. They kept attempting to place the online order themselves trying to use the coupon code. This was nothing more than what I had already done, and a waste of my time. Afterwards, I went back to my cart and tried a "15% off" coupon code (from RetailMeNot) and it worked just like the first code did. This time I took screenshots of what was happening to provide some sort of proof of the "20% off" code not working and now the "15% off" (still meeting the requirement). Of course any savvy shopper would prefer to use the bigger discount. I was puzzled and upset by this, I called into Customer Service again to a point where I spoke with a "supervisor" named Dallas. Dallas did not, and would not help me. He told me a variety of things saying that BOTH codes were not real and couldn't honor it. He said RetailMeNot doesn't provide accurate discount codes; however, BOTH codes worked but one had strangely stopped working all together. He also said there's nothing more than what the prior representatives did which is replicate the order and try the code. I explained that I had screenshots and could provide him proof of what I was talking about, that the codes worked, and so he had me email them in. After doing so he explained that the email was sent to a different department and I would be contacted in 1 - 2 business days. So he was not going to look into the issue in the moment, while I was speaking with him. He wanted to push this problem off onto someone else who would have no idea what is going on so that days later that I could go through the same painful process with no resolution. So this tells me, and any other customers that are having issues, that a representative nor a supervisor can do more than YOU can do at home, by yourself. I work in Customer Service myself where we always take care of the customer, and provide excellence in our industry. The situation I encountered would have NEVER happened because we would have taken care of the customer. By no means, was this handled appropriately or that I feel valued as a customer. So did not only Dallas, as a "supervisor" did not handle this appropriately but created an escalated, terrible experience for me. I am not one to be easyily preturbed but the lack of empathy, and time wasted made me very upset. I asked to speak with another superior and Dallas could not provide me names or extensions to contact someone directly since "no one else is available". I was told to call the same Customer Service number and essentially repeat the same process, for the THIRD time.
I placed the order in spite of all of this with the "15% off" code since it was the only one that would work DESPITE being told it was NOT A REAL CODE. This was such a SMALL, TRIVIAL PROBLEM that could have easyily been taken care of but in light of this, at least now I know with certainty that AEROPOSTALE DOES NOT CARE ABOUT THEIR CUSTOMERS.
I live in California my best friend bought me 3 pairs of jeans online but got the wrong size. So when they got here it was way to big. So she calls and they say sure come in we will be happy to exchange it for a smaller size. These jeans we still in the package unopened with all the tags and stickers on it. So I had just gotten off work and had to go to the ER because I tore my ligiment in my foot so I was on crutches and in my work clothes. I went in the store. The manager says yes we can exchange them so the guy goes to the shelf gets me two pairs of jeans and opened the dressing room door. I try them on come out to show my husband and they told me oh we can't do it. We need the receipt. So my bf sends me the bar code with all the info and receipt the lady says we need the register number and like 10 other things clearly they didn't want me in the store. I couldn't get my phone to act right in the store so she says can you run down to your car to call her? I said yeah let me just toss these crutches down and take off running down stairs for u. She said oh yeah. I never got my pants are returned that day so my bf goes back to the store which is 50 miles away from our house. She was there 25 minutes she got them returned without no trouble. I feel like I was discriminated against because of my disability I so I'm meeting with my lawyer this week.
It's been over a month and a half and my girlfriend has not received a check and supposedly y'all are a legit business she even set up a direct deposit because the Aeropostale card are shit and don't work so whats gonna happen you
I have not received a check in a month and a half I would like to know what's going on
Me and my two friends where in Aeropostale yesterday and the service was horrible the lady called my and my friends a "skinny chicken head" and there was alot of racial profiling ,much more actions where taken place and when i asked for her name she was very disrespectful and covered her name tag and said "i dont have to give that to you in a rude manner" as i walked out all the employees staring me down even once i left the store a couple minutes later as i was across from the store one of the managers stepped out to tell us to go and asked "is there anything you need to say" me and my friends felt as if there was a threat there is much more to the story and these two girls need to have their job taken away or suspended. I have never felt this disrespect or threatend in any store. paddock mall Ocala Florida
Store manager John is horrible!
Bad customer service. Bad corporate office.
Customer Service is truly missed in most places including this one (Aeropostale outlet in Albertville MN). We waited 20 min to try on 2 pairs of pants while he was letting the people in the stalls try on everything in the store. There were people piled up in front and behind me getting upset. I was explaining to him that there should be a limit to how much clothing was taken in the stalls he tells me they are paying customers and they can try on as many clothes as the want, while watching a customer continuously throw clothes over 3 different stalls. He told me if I didn't like it I can find somewhere else to shop. He even called security on me! He did this in front of my daughter! She was in tears!
I have a video of his display that I will be posting every where.
No one had attempted to contact me. I will keep posting.
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I am glad I can share my e personal experience at aeropostale, the store I visit was in yakima Washington, valley mall. I took my teen daughter because she loves what they have. Her first bad experience my daughter is in special education, I ask a lady very young lady if she can help me get some Jean's, because they were up high for me to reach, she rudely said how many and what zise, I said size 0, she healed at me and looked at me like if I was crazy , and my dauther hot scared, she said I mean we have a lot of size 0 for example short long ext... we were new to that store because I would get her clothes online. And she said mamm whay size, like she wasn't nice or with a smile like if she was bothered of customer s asking for help. I felt so bad for my dauther, so I got a manager she was so rude and on her side 100% they were friends, Ishe says hurry and pay mamm and get out. I will never ever shop or my family for the discrimination and retaliation they did to me and is not the store fault is the ignorant teens that they have for personnel. :( I call corp still wating for the return call. The manager gave me a number to call for a gift card, not for the corporate number I ask guess she knew she was in trouble.
Yakima valley mall, aeropostale, on 8/5/2018
GOT THE WORST CUSTOMER EXPERIENCE EVER. WILL NEVER SHOP ME OR MY FAMILY AT AEROPOSTALE.
Extremely bad customer service. The store manager Jon told a lady to go to another store, after she asked him a simple, polite question. He then said" i am the manager and calling corporate won't do you any good." Yes there is video of him being rude.
Went to the mall to purchase some items for my sons school shopping. I recently made a purchase online like I always do, seeing as my son only likes aeropostale. I asked about a specific shirt he was folding, The sales associate was rude and looked me up and down and said we do not care a xxl in this store anymore. That's the size my son wears. And I just purchased online. He was very rude. I laid the about $150 worth down and walked out
Very rude and not knowledgeable about their inventory. Our store is very very small. I asked the manager if they had any wind breaker jackets and helooked at me real stupid and said I have no clue. I asked if he thought corporate knows that he knows very little about his store and he said yes amd suggested I do that waste my time reporting the him.
Very unprofessional store...rude workers...they want you to purchase there items but dont want to exchange or return if dont fit...the manager in Towson Mall (Maryland)..was so rude and didn't want to help me at all...she basically told me I couldn't exchange my daughter shorts for a different size because I didn't have my receipt...I had to keep them...now I'm out of close to hundred dollars and shorts I can't do anything with...will never go again...
Aeropostale in Parkdale Mall, Texas. My son had a voicemail saying that they were trying to call him in for an interview. So he called the number back and the store manager, Jasmine told my son they weren't hiring. I tried to call back later and asked if they were hiring and the lady that answered the phone told me yes. They are hiring for multiple positions bc everyone just recently quit. Well, judging on the way the store manager, Jasmine handles my call earlier, I can understand why everyone quit.
Never will I shop Aeropostale again. Made two orders same day one got shipped and double charged me two different prices on one card and said the higher price was to make sure we had money on the account Now they are holding $166 for a $75 order. Made other order the same day and they didn't take out extra to make sure there was money on it. And four days later still haven't shipped the second order. And when I called to complain they wouldn't even get supervisor on the phone. Be careful and stay away from this company.
I went to the store at the citidel mall and I was not even allowed to shop in a whole part of the store!! The part was where most of the sales are. And I drove over an hour to shop. Very disappointing and they lost my business forever!!
I'm sure writing this will get me nowhere, but I feel compelled to do it none the less. Customer service at store #127 Fort Myers Florida by assistant manager "Bethany" was so poor that I am still angry about it several days later. The problem could easily been resolved, instead now you have lost my business. I might be only one customer, but we add up.
Just left store at Westfield Plaza in Bethesda, worse customer service ever! Both white and black manager have a nasty attitude, lazy and stood in a daze with stupidity as they spoke to me! I walked out with 0 purchase. Be grateful for having a job ladies!!
Just left out of you Oakwood Mall store. There with my teen daughter, tons of profanity laced music. I asked the young lady there if that was ok and she said yes I'm the manager. I decided not to purchase anything. I think you so should revisit your profanity policy. Very detailed music using the f bomb and p word.
Customers from NYC please beware when making online purchases from Aeropostale. I just placed an order & ended up cancelling it because they were charging me sales tax when they weren't suppose to. I purchased 4 items totaling 80.47 then at the end of the order they added sales tax. I called them immediately but couldn't rectify it, the rep said they couldn't do anything about it & that the system automatically calculates it & there's no way they can reverse it. I tried to explain that I've placed prior orders with them, have also ordered from other major dept. stores & NEVER encountered being charged sales tax on a single item whether clothing or shoes that was less than $110. WHY IS AEROPOSTALE CHARGING SALES TAX FOR NYC CUSTOMERS????
NYC has sales tax, and it should be applied to any online order shipping there.
AERO SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE BEEN TRYING TO GET MY REFUND OF 190.41 SINCE AUGUST 2017 AND HERE WE ARE IN 2018. EVERY TIME I CALL I GET THE REP TELLING ME THE REFUND WILL BE REC'D IN ABOUT 2-3 DAYS WELL MY 2-3 DAYS HAVE TURNED INTO ALMOST 6MOS...... ALSO, I WAS SENT SOMEONE ELSE'S ORDER DO YOU THINK AERO CARE'S, nope!!! IF THEY DID I WOULD HAVE Y REFUND BY NOW. GUESS I WILL NEED TO HIRE AN ATTORNEY JUST GET TO MY FUNKY 200.00 REFUND. IT'S THE PRINIPAL OF IT ALL...
OML YOU NEED TO SHUT UP!!! I KNOW THIS IS MESSED UP BUT STILL SHUT THE HELL UP