Information, reviews and public commentary for US companies

 

Aeropostale

Rating
0.842466
Web
http://www.aeropostale.com
Address
112 W. 34th St. 22nd Fl.
New York, NY
10120
Phone
(646) 485-5410
Twitter IDs
@Aeropostale
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Anonymous - 117 d 15 h ago

0

I went to your store in the valley hills mall on Christmas Eve to purchase some clothes for my husband and son. The cashier who checked me out was talking with the other associate asking her opinion of her boyfriend. Focus was not on the customers in the checkout line.

I asked if you took a military Id and was told yes

I presented a girl with long dark hair my id

Her sales person number on receipt is 882868.

She said I can't take this it's expired and threw my Id at me. I did not realize it has expired since I am the wife of a retired veteran who's Id never expired. I told her it was ok I'll have my husband bring back the receipt with his Id

She rudely said make sure he brings your card you put it on. I said thank you and left the store. On my way out I asked the young man at the front for your corporate number, he said he didn't know it

I said it's ok I'll google it on line

I told him the cashier was very rude.

I left the store upset and angry. My friend was in the fitting room trying on jeans and overheard her say to the other associate when I left the store

"Im not friggin corporate".

I think this person needs a lesson on how to treat a customer

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Anonymous - 5 d 12 h ago

or maybe you need to keep an eye on your expiration date

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F. Bronco - 4 d 23 h ago

@ Anonymou-ass,

Or maybe you need to shove your head back up your filthy ass.

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SherryN - 4 d 6 h ago

5

I absolutely love Aeropostales clothing line for girls and women. They fit me perfectly and habe throughout the years as my size fluctuated up and down. The sales team is always so determined to help me with whatever I need. The prices have also really come down and are so reasonable!

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ASHE - 108 d 22 h ago

0

This company is horrible. Rude employees, not helpful at all, stupid policies. I went to return a shirt for my niece from Christmas and didn't have the receipt, but tags still on it, the store manager says to me," we don't even have to give you an exchange and for all we know, you stole this shirt from us." Rudest comment ever. This was at the ALBERTVILLE MALL in ALBERTVILLE, MN. Now wonder why the stores are closing. Cheap clothes and way over priced, sucky employees who have no manners. I hope the whole company folds, no reason for you guys to be in business. No reason to be treated so poorly. You apparently don't even care about all the horrible reviews, as there are no rebuttals posted back in response or defense, so what does that say about your company? I will let everyone I know, to never shop at your store again. There are plenty of other great stores who would gladly like my money. Terrible, terrible company! ADIOS!

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Mary - 105 d 13 h ago

WOW, I would have called the company right there and made sure that manager was let go... that is horrible...

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Anonymous - 5 d 12 h ago

blah blah blah eat ass

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S Davis - 42 d 14 h ago

0

The Manager !!! As I was entering the store in Savannah GA, I was struck by a clothing censor in the leg. I asked, who hit me? The three employees looked stupid, two of which turned around as though they didn't hear me. I asked again, and the employee at the front of the store, stated, "she was throwing at me", I asked again, who hit me?, and she pointed at the person who was ignorant enough to be throwing objects in a store with customers. I told, the woman, you owe me an apology, which she replied, "sorry". I asked for the manager, and the cashier, pointed to the person who hit me who just happened to be the manager. I explained to her, she was setting a horrible example as a manager, and she was stupid. She said, "I said, sorry, do you want a discount". As if it was nothing. I did not want a discount, I wanted corporate number. She became a victim, and started screaming, she is going to make me lose my job, she doesn't want a discount. At that point, I was livid, I screamed back at this idiot exactly what I thought of her outburst and behavior. The cashier stood at the register with a smirk and looked as though she was on drugs with her eyes stretched and unblinking, while the employee from the front constantly apologized for their behavior. I UNDERSTAND WHY SALES ARE DOWN AND THIS STORE IS ONLY CROWDED DURING CERTAIN TIME OF THE YEAR! I HAVE BEEN TELLING EVERYONE I KNOW NOT SHOP IN AEROPOSTALE IN SAVANNAH GA!

I AM LOOKING FOR AN ATTORNEY, BECAUSE I WAS ASSAULTED BY ONE OF THIS COMPANIES EMPLOYEES.

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Chad Sederwall - 37 d 23 h ago

You annoying, chill out. White people like you always got to call the manager or press charges

Flagged for review. 
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Anonymous - 5 d 13 h ago

Youre being extra. You were hit with a sensor.... dont want it to happen? then stay shopping online

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Anonymous - 14 d 12 h ago

Misplace perfume

was in the store at Tannersville PA

The perfume was place under wrong place . I mentioned to the employ she started argue that it was ok that the sign that was there, then she said that it shouldn't be confusing to me. That I was the only one confused, that no one else was confused. So I wasn't in the position to argue and I took a picture to send it to the company, she had expressed that you wouldn't do nothing for me.

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Debra.marroquin1@gmail.com - 41 d 11 h ago

I am need to complain about the smell at the store in cedar hill Texas. It smells like sewage! I walked in and immediately got hit with it. I had to walk out. I made a comment and one employee stated her stomach was upset. I started to get a headache and walked out. Isn't that an environmental hazard? Maybe someone needs to come check that out!

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Anonymous - 44 d ago

2

Customers from NYC please beware when making online purchases from Aeropostale. I just placed an order & ended up cancelling it because they were charging me sales tax when they weren't suppose to. I purchased 4 items totaling 80.47 then at the end of the order they added sales tax. I called them immediately but couldn't rectify it, the rep said they couldn't do anything about it & that the system automatically calculates it & there's no way they can reverse it. I tried to explain that I've placed prior orders with them, have also ordered from other major dept. stores & NEVER encountered being charged sales tax on a single item whether clothing or shoes that was less than $110. WHY IS AEROPOSTALE CHARGING SALES TAX FOR NYC CUSTOMERS????

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Anonymous - 77 d 14 h ago

So if a minor female works part time and a stalker calls the management. The management threatens to fire the minor employee to fix the problem. Is that an appropriate way to respond to a employee? Also recently the minor employee has not been given any hours we believe due to this situation. Is that right?

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. - 74 d 14 h ago

5

._.

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Anonymous - 51 d 15 h ago

Females working at these stores should be knocked down a peg or two anyways. If ur not being treated fairy you're only wining and it won't help u.

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Anonymous - 51 d 15 h ago

RiverTown mall has some very disrespectful people! I told her that the sign was misleading and made it look like a buy one get two deal because half the sign wasn't visible in the holder. She literally said nothing but "OH THIS SIGN!"? "You can't read that wow" she's lucky my niece was standing their because I'd a ripped her hair out. That's not how you talk to people who spend money on your store!

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Ker - 55 d 28 m ago

0

I am so upset, because I have been shopping at this store for many years and I think I had to take a rain check yesterday. I went to the mall in Nashville and I was looking for some shorts for my husband. After about 5 minutes in the search I found it... it's 60 percent off so by this time I am so glad, because of course who don't like saving. Rush to the cashier only yo fine out that is not the price I saw it for. I though I was losing it in my head and went back to check the sign again. I them ask for a store manager. The cashier look at me like I was crazy but a store manager came after couple minutes. I explain to her the situation and show her a picture and she say to me " well I cannot honor that because I am clearing the shelf and I haven't got around to do that one yet, so good by. Now the nice little person in am I walked out and I think to myself, I am post this one social media, as I have pictures and my receipt. Them I say no I am going to do one better I am going to find the head office and I am going to present myself in that office and even if it $2 dollars I don't care, it's the level of respect that this store employees are locking that kills me. I am pretty sure you expect us as military personnel to protect you as a country and at the same time you all don't give us no respect..... when I have the little time in the states and decide to spend some of it shopping in your store, please make it a little more friendly.

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Anonymous - 110 d 14 h ago

0

Hello,

This is Hinal Patel, I am regular customer ! I shopped from Chicago fashion outlet mall which is located in Illinois 4 weeks ago, I bought 2 polo men T-shirts for my husband when I came home and saw that store cashiers didn't take it out security tag from that. I am trying remove this tag from different locations but they said they can not help me bcoz they don't have machine to take it out and now I am freaked out bcoz I spent $30 for my gas to just go all over other places to just remove this tags and now finally I have to make complaints against that location as how they provided customer service with other customers too and I can not go to Chicago fashion outlet mall again which is 2 hour drive from my home. I need my response from you guys right away, u have to remove this tags without I am gonna spent a penny now. You have reimbursed my trips which I already traveled and remove security tags from my items which is I already purchased from you guys. If I am not satisfied with your answer and respond, I will stop to purchasing from your store and I will let my all frds and family about this incident so they can know how you guys provide customer service with customer so they will not go for shopping to this Aeropostale company again. You can contact me below information.

Hinal Patel

(hidden)

(hidden)

Thank you

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Anonymous - 88 d 15 h ago

If you are around the Peoria Northwoods Mall you could go in and see if they can take it off. I know they have a few different sensor machines and could possibly take it off for you! I know from personal experience that they have taken one off from a Chicago mall for me before.

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BARBARA - 101 d 14 h ago

0

AERO SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE BEEN TRYING TO GET MY REFUND OF 190.41 SINCE AUGUST 2017 AND HERE WE ARE IN 2018. EVERY TIME I CALL I GET THE REP TELLING ME THE REFUND WILL BE REC'D IN ABOUT 2-3 DAYS WELL MY 2-3 DAYS HAVE TURNED INTO ALMOST 6MOS...... ALSO, I WAS SENT SOMEONE ELSE'S ORDER DO YOU THINK AERO CARE'S, nope!!! IF THEY DID I WOULD HAVE Y REFUND BY NOW. GUESS I WILL NEED TO HIRE AN ATTORNEY JUST GET TO MY FUNKY 200.00 REFUND. IT'S THE PRINIPAL OF IT ALL...

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ANGRY - 128 d 18 h ago

0

My daughter was discriminated by her store manager in Spring hill mall in w Dundee IL after she was hospitalized for ptsd and depression, she was not put in the scheduled at all by the manager and never told she was being fired she was just never scheduled again

that is a violation to the ADA act aND THERE IS NO PLACE THAT i CAN FIND TO FILE A COMPLAINT WITH HR

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Virgin I a - 101 d 15 h ago

0

Phone number for confidential hotline (hidden)8. Crappy company.

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Rude and disrespectful - 104 d 13 h ago

0

Hello,

On 12/31/2017 I was at Store: 00908 shopping for my 14 year old son. I spent a total of $100.38 for which I requested a refund due to the manager of the store being disrespectful. After checking out once the manager gave me the total of $100.38 it was very difficult to understand what was said due to his strong accent. I asked him to repeat himself twice which got him agitated by yelling the total. I told him there was no need for that it's just that your accent is very strong and I can't understand you. After the transaction I told him that he was being disrespectful and rude and I would like to speak with his Supervisor. His response was that would be me, then I ask for the manager and his response once again that would be me. At that point i asked for his first name and employee number. He gave me his first name which was Sirge and refused to provide his employee number. My response was thank you and I stepped aside as my wife was still doing some shopping for herself. A few minutes later he yelled Sir would you please leave my store. I responded to him saying "we are still doing some shopping". He responded "no you're not " and instructed one of the associates to call for security. At that point my wife was in the dressing room trying on the clothes she intended to purchase. I called her on her cell phone and explained to her what was happening. She rushed out and came to where I was standing off to the left of the register where he asked once again to leave the store. My wife asked why are being asked to leave the store, he responded "he assaulted me". I then responded to him by saying I will not support a business like this that fabricate stuff and asked for a refund and told him we will not be taking the items my wife intented to purchase. At this point security showed up and he asked the security to escort these people out of my store. Security then asked what was the problem. He responded he was assaulted. I responded no you wasn't and I will like a refund, which he refused. Security said if the customer would like a refund you need to give him a refund. He still refused and walked away from the register and asked one of the associates by the name of Nicholas to take over. My wife then advised Sirge that she will be making a complaint with cooperate and that this is very unprofessional. Nicholas then responded fantastic! At that point Sirge disappeared, we got our refund and was escorted out of the store by security. By now the entire store is looking at us. We were embarrassed, humiliated, profiled and disrespected. To think that we have been shopping with this company for years and we were being treated in such an unprofessional and rude manner.

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Disgusted with Aero - 104 d 13 h ago

0

I purchased 2 pairs of jeans for my daughter on January 4th, with both jeans cost reduced to $14 and change each due to a promotion. On January 5th I received an email stating need to cancel that part of my order, only to see the same jeans listed on the website on January 6th for $54.50. The price for the same pair of jeans increased nearly 4x within a 1 day period of time, from $14.30 to $54.50. I spoke with customer service both in online chat and on the phone, and despite explaining the unlikelihood that the warehouse would be out of stock one day, only to have the same product available the next day, I was unable to have my original price honored. The customer service rep stated she'd had other callers complain about the same issue. This is a deceitful marketing ploy - a prior price should be honored, and to cancel my order to inflate the price 4x one day later is unethical. I'll be informing everyone I can via social media, encouraging them to spend their money elsewhere.

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