Hey everyone store #770 In the Firewheel Town Center Garland,Texas does not know how to treat a paying customer very rude and close minded to non white paying customers.
Looks like they will be going out of business.
Hey I love what you guys are doing with fashion and I love your reasonable prices
I. I took my 17 yr old into your store at aTanger Outlets in North Charleston, about 1 hr ago. I was buying a dress and sweat pants for her birthday. We got almost home & realized that we didnn't have the dress. We went back to store, and I told her that she didn't ring up the dress (she had put the dress back on the rack without ringing it up, as we had told her too . So we realized when we left,it was a medium instead of a small. The employee got the dress for us and would not exchange the medium for a small.
They said they could not do it, even though it was there fault for giving us a medium. They said they would be fired. But there going out of business. She is going to have to get another job anyway
NEVER will i shop at your Eastview location in Victor NY. Tonight at 8:30pm my family and i was subjected to tour racist manager!!! We are an African American family and not only did this manager disrespect me infront of my family but she had other employees and other customers who were all caucasion scream at us and call security on us when we were telling her how unprofessional she was! I spend my HARD EARNED money there for my children and she was as nasty as they come. She told us there was no way we could tell cooperate what was going on, she was rude, racist and sarcastic. I immediately put everything i had back, they all laughed and pointed. Talked about us over there head sets so we could hear. I dont know who hired these sorry ass managers but i will NEVER shop and support your location again. You hire racist men and women and your stores! This is who u want people to think of when they think of your brand!? Shame on you and that women. She a tall Caucasian brunette hair with glasses, she runs a messy store with disrespectful workers and has a serious attitude problem. I would press charges on her for denying us service based on our erhnicity but i know nothing would be done. DO NOT HIRE PEOPLE WHO ARE NOT TRAINED AND WELL ROUNDED ENOUGH TO ADAPT TO A DIVERSE GROUP OF CUSTOMERS! She deserves to never work with people again i will be spreading the word about what happened to us tonight!
I have a serious COMPLAINT about your store in Victor, NY. On September 24th, around 8:30 my daughters we're in your store trying to purchase clothing. She asked your employee a question and for help your employee told her go look St sign ,my daughter told her there's no sign, she told my daughter to pull out her calculator and get it from there. I know there are cameras in your store. This incident warrants you to pull video . On Monday morning first thing I'm calling the better business bureau and the media. They have no respect for customers or your company. I would like a call a response back regarding this issue. My number (hidden),Sandra Herendeen. I look Howard to hearing from someone immediately.
How are you not going to honor an exchange of merchandise with a receipt????? Absolutely ridiculous! The product was purchased before your going out of business sale! No wonder you are closing!!! Way to steal money for a previous loyal customer!
The store at the citadel CA WORST manager ever!!! First of all they have signs saying "40%" but they clearly don't know what 40% is.. the manager was super rude and DOES NOT know how to handle professional situations!! No wonder that store is closing.
BUYER BEWARE!!!!!!Could not get refund or store credit trying to return item with receipt. District mgr at store was practically laughing in my face when tried to make return. Very poor management
How do I complain about a rude worker??
Visited your Aeropostale store Newpark ca. Employees open the store late while mall opens at 11am. Wanted to return a item manager doesn't have a register key. Manger of the store has nasty attitude, very arrogant and makes side comment about customers with coworker. May be this are the reason behind store closing. She was slamming stapler, printer and everything she could find around register.
I visited Aero @ Tysons corner.The worst customer service experience ever.The sales person asked me for assistance and I told her I don't need any. Then she literally told me not to touch the the tshirts because she spent alot of time folding. I tried to complain to the managers and one of them infact defended the his emploee and the other told me to call customer service. Horrible customer service.......
As of today , I am done with Aeopostale. Bad service. Very rude and demeaning people working in the West Knoxville, Tennessee mall store. No people skills at all, but the customer doesn't really matter anymore.
Bad experience at WestTown, Knoxville, Tennessee. No such thing as customer service any more all you get is these people that have no manners and no people skills. Rude and the manager even laughed at us when we were leaving the store. All because I was trying to return an item that has faded very bad in spots and had only been wore and washed one time.
Aeropostale in Buckland Hills Mall, Manchester CT. Absolutely horrible!! When did they become a day care center? Toddlers and kids running wild while parents just stand by. Clerks doing nothing about it. Their clothes have really gone down in quality and selection as well. We will never ever shop there again.
ABSOLUTELY FLOORED AT THE BEHAVIOR OF A STORE MANAGER AT STORE #471 "Becky" was her name... In HULEN MALL FT WORTH TX.... I shopped there the day before and spent $200 on school clothes for my kids....i had to return today to exchange three pairs of jeans that did not fit ...the store was extremely busy...people everywhere...that was not the problem....i was looking for the correct sizes for my kids and the jeans on the shelf were ALREADY mixed up....so im trying to find the right size...then she APPROACHES ME WITH A VERY RUDE LOOK ON HER FACE N SAYS if she can help me find anything....i said no..im ok ...and yhen she says WELL IT LOOKS LIKE YOU NEED HELP BECAUSE YOU ARE OVER HERE THROWING EVERYTHING ON THE SHELF....I SAID NO IM NOT... SHE SAID YES YOU ARE IM OVER HERE WATCHING YOU... THEN SHE PICKS UP A PAIR OF JEANS AND THROWS IN ON THE SHELF...mind you this is the girl..that rang me up the day before...n i had no problems with...I TOLD HER THAT SHE DID NOT NEED TO COME AT ME RUDE LIKE THAT ...N ASKED IF SHE WAS THE MANAGER...SHE GLADLY SAID VERRRY SARCASTIC ...YES I AM THE STORE MANAGER HERE....i said....I WANTED A REFUND ...N LINE TOO LONG and EVERYONE WAS LOOKING AT ME N I WAS SHAKING AND SO UPSET...SO I JUST LEFT...I WILL NEVER RETURN BACK TO THIS STORE AGAIN. EVEN IF I HABE TO DRIVE TO ARLINGTON...IT WAS quite unprofessional!!!!
Aeropostle at Westfeild plaza in Culver City sucks. Their staff are completely incompetent. They mixed an order I had on hold in store, had a couple of pieces missng allowed mee to pay for them and when I called to explain that I was missi g two shirts, they told mee to come down with my reciept and get the missing items. I go down today rwo days later, and now tgeyre stating because the sale iis off I will have to pay extra to get the items they left out! Bailey Schmiidkz is the store manager, and she sucks
Completely disgusted by one of your Madison WI employees is posting on social media about killing a police officer.
I did screensave the posts along with her name and Facebook profile.
THE CONSUMER SERVICE LINE HAS BEEN GOING TO VOICE MAIL FOR 2WEEKS NOW!!!I HAVE BEEN CALLING BACK TO BACK TO BACK AND STILL NO ONE HAS EVEN TRIED TO CONTACT ME BACK.ALSO I CALLED THE CORPORATE OFFICE LINE AND A LADY NAMED PAT ANSWERED MY CALL AND SHE WAS SOOOO SO RUDE AND NOT HELPFUL AT ALL.SHE RAISED HER VOICE AT ME THEN HUNG UP!!!!I AM SO UPSET AND SO VERY UNHAPPY ABOUT THIS AND THIS COMPANY..AND I WILL KEEP CALLING AND CALLING UNTIL SOMEONE HEARS MY VOICE.
I went in yesterday to Areopstal at San Antonio southpark mall location. They had a bunch of stands stating buy 1 graphic tee get two free. I had did that I got three shirts all within the table are that had those signs. Get to the register to find out I'm actually paying all of them at a completely different price that was on the tags. So instead of paying 20$ I payed 27$ for all three and it looks like I got a "deal" because one of the shirts was mark 29.50. The other two 19.50. Honestly I was expecting a much better price. I hardly shop at Areopstal and if your sign saids two free why was I charged? And why weren't the tees mark down on display?
As an employee I can understand your confusion. there may have been an issue with price, but as a rule of thumb on receipts for buy 1 get however many free, it will split the price of the most expensive item amongst the bundle. so in your case, 29/3 Because it was the most expensive. if they were all 19.50 it'd be 19/3 that way If you return just one shirt out of the three you get exactly what you paid back.
Just horrible service after being on the phone 2 hours over a package I paid for they sent to someone else and I got their package.I had a long message typed out then it messed up when I posted but screw this bullcrap screw this company and it's horrible customer service no wonder it's gone bankrupt.
I have called several times and when i call to talk to customer service they just pass you off instead of listening to what the problem is. I have a problem with that cause it makes it look like they don't want to help you. Then when i call the manager back on there direct line it goes straight to voice mail. I have been calling this line since 10:42a.m. this morning when i missed the call. I called right back at 10:43 and it goes straight to voicemail. I think that is horrible customer service. I went into one of the stores that i would visit and i had a couple of coupons and was going to use them all until someone told me that i couldn't because it said on the policy per day. but clearly on the back of the card it said per transaction. I known what per transaction means. I have been in retail since i was 15. that means if i have 10 transactions and want to split them up i can. the part that took me over the edge was when she asked me where I got it from as if i was a thief or something and or was making them up. I had a really bad problem with that, it was like an insult to me like i didn't know what in was talking about or knew. So i then turned to the cashier and said I'm calling corporate she said sure you can. But for the lady who was standing next to me as if to say, why does she have so many pissed me off. I think that in that situation a district manager or regional manager should be called at that point or a number given out. i was so discussed that day. i just want the store to know that they lost out on at least $30 more dollars in there register. I just hope that that store made there day.
Outlet shoppes in okc,ok.This is the worst location I have been to. I was disrespected by the store manager, I was yelled and cursed at in front of my 9,5 and 3 year old children because he refused to even exchange 3 polos for a different size, he stated that it was policy to not exchange because they came from a closing store at a discounted price (i have never bought clothes from here so i was unsure of my daughters size.)He failed to verify where that was in there policy to back up his story! He told me to get the fuck out of his store, he also stated that bitch can wait for me, when asked to take the security tag off of a sweater that I already bought at another location and they forgot to take it off. I started to leave with my children when the store manager and another male employee came out of the store yelling at me in front of 30+ people. I explained why he was yelling at me to the people outside and that started a confrontation with more people, including males that confronted them for being disrespectful to a woman and children. Needless to say he lost 30+ people's business because of this incident. I will never return and corporate and my lawyer has been called.