I ordered 10 items for my daughter for Christmas. 3 pairs of pants, a necklace, hoodie, 2 t-shirts, 1 sweater, pajama top, and pajama bottoms. When I ordered the items everything was in stock and was charged $105.22. My confirmation email stated I would recieve my items either 11-30 or 12-1. The evening of 12-1 I emailed customer service (a week has gone by mind you) asking where my items were?
The next morning they sent me an email that 6 of my items have been canceled that I was only getting 4 of my items. I was now getting a Pajama top NO pajama bottoms, wasn't getting any of the pants I ordered just 1 t-shirt, the hoodie, and the sweater!!!! 1 week later!!!!
I called customer service they were very rude to me when I said cancel my now 4 items I will take my business somewhere else. They said they couldn't now cancel because the 4 items had already shipped. Amazing right?
It gets better...... So initially I was charged the $105.22 for the 10 items, then they charged me an additional $ 41.27 that came out of my account for now 4 items which was included for my original order. I call customer service again to let them know they owe me $63.95, the lady said it wasn't there problem that it's up to my bank when I get my refund! I will never do business with Aero ever again! This was my first time ordering from them online, we normally do out shopping in the store and I often wondered WHY so many of their stores were closing and now I understand! Horrible customer service! The worst!
BE AWARE OF SHOPPING AT AEROPOSTALE!!! THEY ARE BEING BOUGHT OUT AND DO NOT CARE TO RETURN/EXCHANGE, OR EVEN BE NICE TO YOU IN YOUR FACE/ON THE PHONE. They win liars and scammers of the year for sure.
That is so funny because I had a very similar issue. I found out that they are being bought out and feel that they can scam people and get away with these types of things. They have the ABSOLUTE worse customer service both in store and online.
I purchased some clothing that ended up being sent to me in the wrong size. Last time I checked, I did not order those sizes for my purhcase. Aeropostale is denying this. They advised me to go to a store to exchange them and when I did, I was told by an associate they never carried those size in store. They also shared with me that online customer service is well aware of what sized they carry and don't carry in store. I was also told that online customer service is prone to making these types of errors by an employee from the store. After being humiliated from a different store and from an online rep, I've realized that that they just don't care anymore- probably because they are going to be bought out anyways so they refuse to take any returns/exchanges= a loss for them. I need to make others aware of the horrible treatment and faulty mission Aeropostale is now offering. Its the new Aero- or whatever. Def. be aware!!!
I HIGHLY SUGGEST TO NOT SHOP HERE. THEY ARE BEING BOUGHT OUT AND WILL NOT CARE FOR YOU OR UR SHOPPING EXPERIENCE.
You have the snottiest staff! Spent alot of money In your store but the way I was treated you lost 3 customers I will never shop in your store again! Neither will my mom or my bf
Yes, I had the same thing happen to be with...
a "store manager"
an "Inventory manager"
an online supervisor
and the online supervisor's manager. They have no problem being rude or disrespectful. I hope they lose all of their customers because of this horrible treatment they feel that they can get away with..I def. feel that them getting bought out has a large part to do with this.
I bought pants for my son and they where to small when i went to exchange them i was told that they could not be exchanged. Now i am out almost 80 dollars for jeans that no one will buy for price paid is a loss of money for me. Then when you call the corporate office to speak with someone about this you cant talk to anyone because they have no secretary to answer the phones and you don't know the extension of anyone you need to talk to. I will never ever shop at this chain of stores again and the sad part is my children love aeropostale.
BE AWARE OF SHOPPING AT AEROPOSTALE!!! THEY ARE BEING BOUGHT OUT AND DO NOT CARE TO RETURN/EXCHANGE, OR EVEN BE NICE TO YOUR FACE/ON THE PHONE. They win liars and scammers of the year for sure.
Purchased jeans at Rivergate story for grandkids & as I was focused on shopping, sizes, etc & paid no attention to no refund sign. None of the jeans fit & now it seems I am stuff with 3 pair jeans that don't fit anyone & out $50. I am not very happy person since I work hard for my money. Store workers & manager were very rude!! Was not asking for "refund" just to exchange for another size. By the way your sign says "No refunds" as I examined it when I tried to "exchange" my jeans. It doesn't say no exchanges just "No refunds" so I believe I have the right to exchange my jeans! From a legal aspect your sign is misleading & incorrect. I would really like an answer.
I have a stuffed bear with needle that stuck me twice. Please remove sewing needles from these items
I ordered on line when the sale was "Everything buy 1 get 2 free. I only received 2 free items. When trying to ask questions about my free items, the people in customer service as well as the supervisor(Mike) got smart, rude and two people who didn't even know the situation yet, hung up on me. I will never recommend anyone to order on line from this company. Bad, bad, bad experience.
I went into Aeropostale Thursday on Thanksgiving day with my granddaughter for Black Friday .... however I was humiliated in front of my 12 year old granddaughter and the entire store of people... they banged on my dressing room door and insisted that I had 5 minutes to come out or that he would ask me to leave the dressing room.... when I came out the entire store was looking at us as if we had stolen something... and security was coming through the crowd so I know this rude salesperson called them... I got in line purchase 4 pair of slacks that we had taken our time to try on or at least tried to take our time is my granddaughter was pleading grandma please don't say anything please please please just don't say anything let's go. I am a working law-abiding citizen and I will not be treated in this manner.... I was too mad to even ask for a name because I knew if I had said one word I would have exploded... but what I really wanted to say while I was at the register was who in Hell knocked at our dressing door and screamed in at me in that manner. .. I just didn't want to go to jail in front of my grandchild... Aeropostale in Birmingham Alabama at the Riverchase Galleria... they are not professional and I wouldn't advise anyone to shop there.. this report is not my last stop I'm taking it to the top until I get some type of justice for the way I was treated in front of my 12 year old granddaughter, and the tire store of customers
I placed an order online I choose PayPal for paying option everything sent through fine and I received a confirmation email. Few mins later I got a email saying my order was suspended because of my credit card. I called the number at the bottom of the email the guy was not helpful and was very rude. Said it was a PayPal issue and then questioned me if I really had enough money in my PayPal account. My paypal account is linked to my bank account and there is plenty of money in there. Cnanceled my order and will be more then willing to pay higher prices at another store. Ridiculous!!!!
Very disappointed in my experience today, my 3 yr old was sleeping in his stroller, the store manager said I could not come in with my son in his stroller, it was a small stroller, not a large one. I really wanted to take advantage of the sale. I had no one to babysit him, he was asleep in the stroller. I feel so discriminated !!! Please help rectify this! That store manager did not have any feelings! I'm disgusted.
I got a email Thursday morning and went onto the site and purchased a whole bunch of clothes. My payment went Thu and everything was confirmed.. later that night I got email saying it was cancelled. In my words that's false advertising and so does my lawyer of a husband. I have spent thousands of dollars in this store.. with having 5 kids we but lots of clothes. You will never have my business nor any of my families. That is a shame of what you did.. btw you did need to train your customer reps on how to talk to people.. I need my money back in my account like lastnight.. you cancelled my order you should of returned my money right away..
I placed an order this morning. I received an email that said they cancelled my order. Apparently they didnt mean to have the sale that was on the site. Ive shopped at Aero for 20 years. I will no longer shop there after todays experience.
I tried to take advantage of their buy 1 get two free promotion today! I selected all nine items and went to use my promo code for an additional 20% off for using my Visa card. Unfortunately, do to my job's firewall, I cannot submit to any "shopping" sites. So, I called 1-(hidden) and was told by a "Manager" that he would not honor my promo code because it is from Retail Me Not. This is especially upsetting because my sister used it and I can see on my computer that it work, I just cant submit the payment. I had THE BEST customer service experience at ZAPPOS.com and the WORST CUSTOMER SERVICE EXPERIENCE WITH AERO!!! Now I have to email my sister my order and give her my card number to pay!!!!!
The sales person in the store located at the Florida keys outlet have the worst attitude. Can can tell they do not want to be there. You ask them a question and they seem to answer with an attitude and they can't even look at you in your face to communicate with you. They just keep working instead of helping customers.
We traveled 40 miles to purchase chosen items for our grandsons birthday. The first girl in the Ft. Wayne store wasn't much help at all, she told us the item we wanted was old and they did not carry it. She didn't even try. The second one informed us that we could get the three pairs of pants for the price of one so we did. After we returned home we found we had bought the wrong size and type. So we went to a store that was only 30 miles away. There we were told we couldn't exchange the pants for the ones he wanted even though they were the same price and offer. We had to exchange for the exact same pant. When we couldn't find one color she said it had to be the exact same color. (couldn't have grey in place of the black) She did look elsewhere and found the black. Why couldn't we exchange the pants from the slim to the jogger, they were the same price and the same offer? She said no returns because all sales were final. We did'tn want to return, we wanted to exchange. I have shopped holidays, birthdays and school clothes at Aeropostle but I won't anymore. No wonder you are losing business!
All I know is if my step daughter works on thanksgiving from 5pm to 5 am on black Friday the nys dept of labor will be involved. they do not care about the law only their bottom line
How do we get final paperwork for filing on income tax? I need it quickly for a disability claim.
Very unprofessional store and employees at your store in Panama City, FL., at mall on Martin Luther King BLVD. Very disappointed in the way they treat their customers!! Sam made a mistake checking my daughters and me out. Was charged for and given something I didn't ask to purchase. Realized it was in my bag before leaving mall. Went back to the store and was lied to and told us there is nothing they can do. Taylor forced me to keep it or told me to consider donating it and asked me to think outside the box! My 14 yr. old daughter had made the purchase with her own hard earned money. Taylor said she was not sorry and would not get in trouble for making things right and was worried about it going on her resume and hurt her getting a future job! Her with two other girls,(not sure who they were), kept snickering at us! Wouldn't even consider letting us exchange for another item or the same item in a different color(same price). First time ever we have had a experience like this. A Good Samaritan that works in the mall, close to this store, listened to our story, and she, without us asking, bought the item from my 14 year old daughter. God Bless her!! There are still a few good people! I spent a lot of unnecessary time trying to resolve this. Had my four children... one being sick...and had an hour drive home...and my children had homework assignments to do before school the next day. We have been a longtime customer, but had a really bad experience, and don't care to go back! They will not be able to keep jobs anywhere else if they don't learn how to treat their customers...so very sad! Thanks to "Journeys" employees(very professional and compassionate) and the Good Samaritan! May God bless them and their businesses!! I also was told that I could look up corporate office number and complain to them. I have tried several times with no success!!
I have a complaint about your store in Crossings premium outlets Tannersville Pennsylvania. Located in E02. I arrived for an interview on Thursday at 3 pm October 27th 2016. I was called in my Sam the manager, and I told them, Im here for an interview. They proceeded to go get them. Apparently the manager wasn't there. So they made me stand at the register, instead of doing a proper interview and sit me down in the back with questions. They told me they did not have my application, and did not even have interview questions for me. These girls also kept asking each other, what do you ask in a job interview?
They were totally unprepared, unstructured, had no interview questions ready, did not sit me down. These girls were completely unprofessional and should be fired, and the store should be closed. I have never been to such an unprofessional interview in my life. Mcdonald's was more professional than this store.
The questions they did ask me that had nothing to do with the job, what kind of animal would I be, and whats a fun fact about me?? What the hell does that have anything to do with folding clothes in a clothing store?????
This store needs to be closed down. An unprofessional interview is a big red flag to a unprofessional organization.
Hey everyone store #770 In the Firewheel Town Center Garland,Texas does not know how to treat a paying customer very rude and close minded to non white paying customers.
Looks like they will be going out of business.