Information, reviews and public commentary for US companies



112 W. 34th St. 22nd Fl.
New York, NY
(646) 485-5410
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Allahra Sheppard - 5 d 9 h ago


Since Aeropostale is my favorite place to shop, I thought I would come to you and ask for some of your financial support.

I've recently been selected as a state finalist in NAM (National American Miss) Beauty Pageant. If you would be so kind as to sponsor me, I would be more than happy to advertise your company.

If you will sponsor me 110 dollars your business card will go into NAM's yearbook. FURTHERMORE, If you would sponsor me 500 dollars, I will enter the Photoshoot contest and MODEL (advertise) an outfit from your company, of YOUR choice (age appropriate- I'm 16years old). Please consider it.

Allahra Sheppard- (904) 229-1398 OR (904) 4224-724 OR (hidden)

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single mom ripped off - 12 d 12 h ago


Hi heres a review for your online company and how they treat singl moms on limited income that when they can finaly shop for there teenager daughter and buy her clothes she loves what that mom gets in return.

back in febuary I placed a order for clothes for my daughter over 100. well we still never got any but I paid with the money I saved. when contacting ups who said they delivered the package which i never signed for or got they said contact you . so after the 10-20 different times i finaly got back from your very rude representitives that i put my addrress down wrong because that was there final way of getting out of rplaceing or refunding my order when I responded with my order confirmation from your company proveing that final attempt to be invalid they kindly stopped responding to me so here i am trying to reach your corporate office to see if this is how your company works and treats its customers

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Hannah - 14 d 8 h ago


I was in your Niagria Falls store today and I was absolutely discussed by a teenager who walked in with his entire boxers hanging out and his pants down in the front too, to the point where he is just covering his crotch.

For a clothing store you should look at who you let in the store because there are young children in that store and it is not a sight that anyone needs to look at! You should be discussing with your staff for allowing him into the store!

I really hope that you change this!

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Twin mom - 14 d 17 h ago


Very hard to find a corporate person to talk to. I went to a store far from home and forgot my coupon at home. They told me that I could bring it back with the coupon. I went to my local store 2 days later with all the clothes and coupon. The cashier went to ask the manager if that could be done. The manager sent her back to tell me I had to go back to the store I bought. I never heard of that but in addition to everything she couldn't come to talk to me? Not really good customer service.

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Anonymous - 18 d 19 h ago


So i worked for Aeropostale for 10 months in king of Prussia Pa. I decided to quit, for one because I wasn't being treated fairly like I was when I first started working there. The STORE manager was being insanely rude to me yesterday when I called out, and couldn't find someone to come in and cover my shift. Only 5 employees out of 14 answered me. Everyone is either not motivated to come in, don't appreciate me (which I have taken people's shift in the past) and yet no one will cover my shift. One person told me "no I don't feel like it". Another reason is I have another job, that pays me more and gives me more hours. If Aeropostale gave either raises after every 6 months, I would've stayed, more hours, would've stayed, less high school kids to come in and cover other people's shift, would've stayed. NICER STAFF, would've stayed. The Berkshire store manager, Sheirly is also the rudest person I had the pleasure to work with too. So I quit over text last night, which isn't professional at all. But it was pointless going in at 9:30 am just to quit. Wasn't going to give my two weeks in, I can't stand working there anymore. I used to love working there, not so much anymore. If I was corporate I'd highly look into this.

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Eddie Wells - 19 d 10 h ago

Hello my name is Edward Wells i was told to email corporate about my pay check that i haven't received on Mar.31 of this year im currently employed in Eau Claire WI , they said my address was wrong so here is my mailing address 464 ferry st. Eau Claire Wi 54703 thanks again....

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Derrick Dinkins - 79 d 9 h ago


Hello I am a former employee for your retail store in Midland,Texas 79707 and I am trying to get my W-2 but nothing so far has worked I now live in Augusta, Georgia for my full address contact my email (hidden))

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Nicole Zimmer - 65 d 15 h ago

Have you heard anything back from them on your W2? i am doing the same thing and not able to reach anyone.

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Charles - 53 d 13 h ago


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Kamri - 68 d 4 h ago


I just went into Aeropostale at fashion place, and the workers there will awful. I came later on in the evening and I understand after working 2 separate retail jobs that it is tiring and around 8 PM you are ready to leave. But the two young ladies closing at fashion place on 2/20/17 were rude to me, and several other customers in the store. I was planning on purchasing 4-5 shirts but after being treated awful by the employees I quickly set my stuff down and left. I watched 4 or 5 other customers do the exact same thing. Because of these two employees your company lost out on quite a few sales. The younger girl told my boyfriend "I can't check your gift card balance unless you buy things from us" which was a flat out lie. I then called her out on it and she got us a balance soon after. The other girl seems to be the manager, she told everyone in the store that they were closing in 3 minutes and didn't think they had time to try on their clothes so they should put them back. Customer service is the key to having a successful retail business. I have never left a review before good or bad, but I have never experienced employees this rude in a company before. I have shopped at aero for 9+ years for most of my wardrobe but I probably won't be going back after tonight.

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Mohamed ihab refaat - 88 d ago


Good Morning..

As we thought we were lucky to have Aeropostal brand in our countries, but by the very first visit we knew we were wrong.

On January the 30th we paid a visit to Aeropostal shop Cairo Festival City branch -.Cairo, Egypt, and we bought 4 round neck short sleeves men t-shirts, and according to the exchange and refund policy which is stated on the receipt next day January 31st we returned back to the outlet for exchange due to a small round cut found in one of the T-shirt.

But we were shocked by the seller attitude who refused to exhchanged it until he got and approval form his manager, which I found it completely unacceptable. I think you first owe me an apology to sell such a thing. Secondly, he is getting an approval for giving me my right.!!!!!!

Moreover, I don't have such a time to spend multi visit to your outlet, until I got my right.

And when I try to call the customer service the phone number given to me by the seller was out of service.

Waiting for your feedback, as we are really offended.

Thanks .

Mohamed ihab

Phone no. 002 (hidden)8

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Anonymous - 89 d 12 h ago


I been shopping at Aeropastle a lot!! That's the first store I go to when I come to the mall. One day I seen that they were hiring and I applied as FULL TIME I been almost 2 month and I still haven't worked there a day!! I been trying to get in touch with someone but no one has yet answered me. I went by the store and asked what's going on!! They were mean and hateful basically told " we are too busy right now to deal with you" so I trying to be understanding I called the manager and asked her personaly she told me I may work and I may not work at all I asked why in the did you even hired me if I'm not even going to work!! Especially when I applied for full time job!!!

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Sorely disappointed in Cali - 99 d 11 h ago


12/25/2016 -I ordered e-gift cards for our grandson in Texas, in good faith on your website. NOWHERE, on your site did it say you all were closing multiple stores due to bankruptcy! When our grandson went to the store in San Antonio Texas - Surprise! giant going out of business sale with little to nothing left in the store for young men! He was told to "hold on" to the e-card because a new store would be coming that would 'honor' his e-card. No Such. I contacted your company to notify and request an cancellation since it couldn't be utilized! Response: in a nut-shell - Sorry. Really! What a ruse! what a sham! Knowingly selling a product when you know your going out of business - that's like renting a house to some unsuspecting soul when you know you're losing the house to foreclosure! I have lost $150 of hard earned money and I will be making a formal complaint to the BBB and warning all my friends not to shop here! P.S. you customer service rep argued with me regarding the closing of the San Antonio store or any others stating "we aren't closing any stores, we haven't filed bankruptcy" obviously someones pulling the wool over their employees eyes as well!


Sorely disappointed in Cali

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TN - 105 d 17 h ago

You guys suck ass!!! Customer Service Reps suck ass, disrespectful idiots of the year. You guys should be taken to court for all the money you have taken from your customers. You scam people online and you hire intentionally rude people in your stores. You don't deserve one rating


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Usman Tariq - 109 d 17 h ago


We are searching for importer who import my products in our country can you help me?

I want to export my products like as knit denim woven home textile and all kind of kids garments or ladies garments.

Please contact me as soon as possible.

(hidden) please contact me as soon

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Usman Tariq - 110 d 15 h ago


We are searching for importer who import my products in our country can you help me?

I want to export my products like as knit denim woven home textile and all kind of kids garments or ladies garments.

Please contact me as soon as possible.


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Very very angry not anymore customer - 155 d 11 h ago


I got a email Thursday morning and went onto the site and purchased a whole bunch of clothes. My payment went Thu and everything was confirmed.. later that night I got email saying it was cancelled. In my words that's false advertising and so does my lawyer of a husband. I have spent thousands of dollars in this store.. with having 5 kids we but lots of clothes. You will never have my business nor any of my families. That is a shame of what you did.. btw you did need to train your customer reps on how to talk to people.. I need my money back in my account like lastnight.. you cancelled my order you should of returned my money right away..

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Disappointed beyond repair!! - 112 d 14 h ago


I'm in your same boat. Im going to be getting my newspaper or local news to do an article about this andvtheir practices, would encourage everyone to do the same!!!

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Very discriminated customer! - 155 d 3 h ago


Very disappointed in my experience today, my 3 yr old was sleeping in his stroller, the store manager said I could not come in with my son in his stroller, it was a small stroller, not a large one. I really wanted to take advantage of the sale. I had no one to babysit him, he was asleep in the stroller. I feel so discriminated !!! Please help rectify this! That store manager did not have any feelings! I'm disgusted.

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Aero sucks. - 112 d 14 h ago


Call your local newspaper!!

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Angry Grandma in Culpeper, Va. - 153 d 15 h ago


I ordered on line when the sale was "Everything buy 1 get 2 free. I only received 2 free items. When trying to ask questions about my free items, the people in customer service as well as the supervisor(Mike) got smart, rude and two people who didn't even know the situation yet, hung up on me. I will never recommend anyone to order on line from this company. Bad, bad, bad experience.

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Riverchase Galleria Birmingham Alabama - 153 d ago


I went into Aeropostale Thursday on Thanksgiving day with my granddaughter for Black Friday .... however I was humiliated in front of my 12 year old granddaughter and the entire store of people... they banged on my dressing room door and insisted that I had 5 minutes to come out or that he would ask me to leave the dressing room.... when I came out the entire store was looking at us as if we had stolen something... and security was coming through the crowd so I know this rude salesperson called them... I got in line purchase 4 pair of slacks that we had taken our time to try on or at least tried to take our time is my granddaughter was pleading grandma please don't say anything please please please just don't say anything let's go. I am a working law-abiding citizen and I will not be treated in this manner.... I was too mad to even ask for a name because I knew if I had said one word I would have exploded... but what I really wanted to say while I was at the register was who in Hell knocked at our dressing door and screamed in at me in that manner. .. I just didn't want to go to jail in front of my grandchild... Aeropostale in Birmingham Alabama at the Riverchase Galleria... they are not professional and I wouldn't advise anyone to shop there.. this report is not my last stop I'm taking it to the top until I get some type of justice for the way I was treated in front of my 12 year old granddaughter, and the tire store of customers

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Hater of Aero- - 112 d 14 h ago


All of these stores Suck, not just Alabama. Easy to see why they went out of business.

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Littletaztaz - 117 d 11 h ago


So my husband ourchased 3 tops at Aeropostale on Staten Island while holiday shopping knowing I frequent that store. Unfortunately they did not fit so I tirelessly waited on a 30 customer deep line with the shirts and receipt in hand ... only to be turned away because they are liquidating ( mind u there where two employees stocking more items for sale) and although they will be reopening they wouldn't be honoring any previous sales ... I then asked if maybe they could give me credit so I can use it upon their reopening ...They outright refused to accommodate me! ... when I questioned my husband why he would purchase items durning liquidation he informed me that the signs posted where misleading they clearly stated " WE ARE NOT GOING ANYWHERE" and no signs that stated "FINAL SALE" ... I agree that is misleading and unfair that I'm now stuck with these tops and out $44.00 ... I intend to contact corporate regarding this matter !

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DJ - 113 d 8 h ago


As a former seasonal employee at Aero, cashier's are supposed to tell you "All sales are final, there are no returns or exchanges". Maybe you forgot them saying that or they forgot...

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