Store manager John is horrible!
Bad customer service. Bad corporate office.
Customer Service is truly missed in most places including this one (Aeropostale outlet in Albertville MN). We waited 20 min to try on 2 pairs of pants while he was letting the people in the stalls try on everything in the store. There were people piled up in front and behind me getting upset. I was explaining to him that there should be a limit to how much clothing was taken in the stalls he tells me they are paying customers and they can try on as many clothes as the want, while watching a customer continuously throw clothes over 3 different stalls. He told me if I didn't like it I can find somewhere else to shop. He even called security on me! He did this in front of my daughter! She was in tears!
I have a video of his display that I will be posting every where.
No one had attempted to contact me. I will keep posting.
1 2 3 4 5
I am glad I can share my e personal experience at aeropostale, the store I visit was in yakima Washington, valley mall. I took my teen daughter because she loves what they have. Her first bad experience my daughter is in special education, I ask a lady very young lady if she can help me get some Jean's, because they were up high for me to reach, she rudely said how many and what zise, I said size 0, she healed at me and looked at me like if I was crazy , and my dauther hot scared, she said I mean we have a lot of size 0 for example short long ext... we were new to that store because I would get her clothes online. And she said mamm whay size, like she wasn't nice or with a smile like if she was bothered of customer s asking for help. I felt so bad for my dauther, so I got a manager she was so rude and on her side 100% they were friends, Ishe says hurry and pay mamm and get out. I will never ever shop or my family for the discrimination and retaliation they did to me and is not the store fault is the ignorant teens that they have for personnel. :( I call corp still wating for the return call. The manager gave me a number to call for a gift card, not for the corporate number I ask guess she knew she was in trouble.
Yakima valley mall, aeropostale, on 8/5/2018
GOT THE WORST CUSTOMER EXPERIENCE EVER. WILL NEVER SHOP ME OR MY FAMILY AT AEROPOSTALE.
Extremely bad customer service. The store manager Jon told a lady to go to another store, after she asked him a simple, polite question. He then said" i am the manager and calling corporate won't do you any good." Yes there is video of him being rude.
Went to the mall to purchase some items for my sons school shopping. I recently made a purchase online like I always do, seeing as my son only likes aeropostale. I asked about a specific shirt he was folding, The sales associate was rude and looked me up and down and said we do not care a xxl in this store anymore. That's the size my son wears. And I just purchased online. He was very rude. I laid the about $150 worth down and walked out
Very rude and not knowledgeable about their inventory. Our store is very very small. I asked the manager if they had any wind breaker jackets and helooked at me real stupid and said I have no clue. I asked if he thought corporate knows that he knows very little about his store and he said yes amd suggested I do that waste my time reporting the him.
Very unprofessional store...rude workers...they want you to purchase there items but dont want to exchange or return if dont fit...the manager in Towson Mall (Maryland)..was so rude and didn't want to help me at all...she basically told me I couldn't exchange my daughter shorts for a different size because I didn't have my receipt...I had to keep them...now I'm out of close to hundred dollars and shorts I can't do anything with...will never go again...
Aeropostale in Parkdale Mall, Texas. My son had a voicemail saying that they were trying to call him in for an interview. So he called the number back and the store manager, Jasmine told my son they weren't hiring. I tried to call back later and asked if they were hiring and the lady that answered the phone told me yes. They are hiring for multiple positions bc everyone just recently quit. Well, judging on the way the store manager, Jasmine handles my call earlier, I can understand why everyone quit.
Never will I shop Aeropostale again. Made two orders same day one got shipped and double charged me two different prices on one card and said the higher price was to make sure we had money on the account Now they are holding $166 for a $75 order. Made other order the same day and they didn't take out extra to make sure there was money on it. And four days later still haven't shipped the second order. And when I called to complain they wouldn't even get supervisor on the phone. Be careful and stay away from this company.
I went to the store at the citidel mall and I was not even allowed to shop in a whole part of the store!! The part was where most of the sales are. And I drove over an hour to shop. Very disappointing and they lost my business forever!!
I'm sure writing this will get me nowhere, but I feel compelled to do it none the less. Customer service at store #127 Fort Myers Florida by assistant manager "Bethany" was so poor that I am still angry about it several days later. The problem could easily been resolved, instead now you have lost my business. I might be only one customer, but we add up.
Just left store at Westfield Plaza in Bethesda, worse customer service ever! Both white and black manager have a nasty attitude, lazy and stood in a daze with stupidity as they spoke to me! I walked out with 0 purchase. Be grateful for having a job ladies!!
Just left out of you Oakwood Mall store. There with my teen daughter, tons of profanity laced music. I asked the young lady there if that was ok and she said yes I'm the manager. I decided not to purchase anything. I think you so should revisit your profanity policy. Very detailed music using the f bomb and p word.
Customers from NYC please beware when making online purchases from Aeropostale. I just placed an order & ended up cancelling it because they were charging me sales tax when they weren't suppose to. I purchased 4 items totaling 80.47 then at the end of the order they added sales tax. I called them immediately but couldn't rectify it, the rep said they couldn't do anything about it & that the system automatically calculates it & there's no way they can reverse it. I tried to explain that I've placed prior orders with them, have also ordered from other major dept. stores & NEVER encountered being charged sales tax on a single item whether clothing or shoes that was less than $110. WHY IS AEROPOSTALE CHARGING SALES TAX FOR NYC CUSTOMERS????
NYC has sales tax, and it should be applied to any online order shipping there.
AERO SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE BEEN TRYING TO GET MY REFUND OF 190.41 SINCE AUGUST 2017 AND HERE WE ARE IN 2018. EVERY TIME I CALL I GET THE REP TELLING ME THE REFUND WILL BE REC'D IN ABOUT 2-3 DAYS WELL MY 2-3 DAYS HAVE TURNED INTO ALMOST 6MOS...... ALSO, I WAS SENT SOMEONE ELSE'S ORDER DO YOU THINK AERO CARE'S, nope!!! IF THEY DID I WOULD HAVE Y REFUND BY NOW. GUESS I WILL NEED TO HIRE AN ATTORNEY JUST GET TO MY FUNKY 200.00 REFUND. IT'S THE PRINIPAL OF IT ALL...
OML YOU NEED TO SHUT UP!!! I KNOW THIS IS MESSED UP BUT STILL SHUT THE HELL UP
So if a minor female works part time and a stalker calls the management. The management threatens to fire the minor employee to fix the problem. Is that an appropriate way to respond to a employee? Also recently the minor employee has not been given any hours we believe due to this situation. Is that right?
Females working at these stores should be knocked down a peg or two anyways. If ur not being treated fairy you're only wining and it won't help u.
.-. thats messed up ._.
This company is horrible. Rude employees, not helpful at all, stupid policies. I went to return a shirt for my niece from Christmas and didn't have the receipt, but tags still on it, the store manager says to me," we don't even have to give you an exchange and for all we know, you stole this shirt from us." Rudest comment ever. This was at the ALBERTVILLE MALL in ALBERTVILLE, MN. Now wonder why the stores are closing. Cheap clothes and way over priced, sucky employees who have no manners. I hope the whole company folds, no reason for you guys to be in business. No reason to be treated so poorly. You apparently don't even care about all the horrible reviews, as there are no rebuttals posted back in response or defense, so what does that say about your company? I will let everyone I know, to never shop at your store again. There are plenty of other great stores who would gladly like my money. Terrible, terrible company! ADIOS!
WOW, I would have called the company right there and made sure that manager was let go... that is horrible...