Information, reviews and public commentary for US companies

 

Aeropostale

Rating
0.876543
Web
http://www.aeropostale.com
Address
112 W. 34th St. 22nd Fl.
New York, NY
10120
Phone
(646) 485-5410
Twitter IDs
@Aeropostale
General profile image

Fay - 5 d 33 s ago

Store manager John is horrible!

Bad customer service. Bad corporate office.

Customer Service is truly missed in most places including this one (Aeropostale outlet in Albertville MN). We waited 20 min to try on 2 pairs of pants while he was letting the people in the stalls try on everything in the store. There were people piled up in front and behind me getting upset. I was explaining to him that there should be a limit to how much clothing was taken in the stalls he tells me they are paying customers and they can try on as many clothes as the want, while watching a customer continuously throw clothes over 3 different stalls. He told me if I didn't like it I can find somewhere else to shop. He even called security on me! He did this in front of my daughter! She was in tears!

I have a video of his display that I will be posting every where.

General profile image

Fay - 5 d ago

Bad customer service. Bad corporate office.

Customer Service is truly missed in most places including this one (Aeropostale outlet in Albertville MN). We waited 20 min to try on 2 pairs of pants while he was letting the people in the stalls try on everything in the store. There were people piled up in front and behind me getting upset. I was explaining to him that there should be a limit to how much clothing was taken in the stalls he tells me they are paying customers and they can try on as many clothes as the want, while watching a customer continuously throw clothes over 3 different stalls. He told me if I didn't like it I can find somewhere else to shop. He even called security on me! He did this in front of my daughter! She was in tears!

I have a video of his display that I will be posting every where.

General profile image

Fay - 5 d ago

No one had attempted to contact me. I will keep posting.

1 2 3 4 5

Customer Service is truly missed in most places including this one (Aeropostale outlet in Albertville MN). We waited 20 min to try on 2 pairs of pants while he was letting the people in the stalls try on everything in the store. There were people piled up in front and behind me getting upset. I was explaining to him that there should be a limit to how much clothing was taken in the stalls he tells me they are paying customers and they can try on as many clothes as the want, while watching a customer continuously throw clothes over 3 different stalls. He told me if I didn't like it I can find somewhere else to shop. He even called security on me! He did this in front of my daughter! She was in tears!

I have a video of his display that I will be posting every where.

General profile image

Anonymous - 6 d 6 h ago

I am glad I can share my e personal experience at aeropostale, the store I visit was in yakima Washington, valley mall. I took my teen daughter because she loves what they have. Her first bad experience my daughter is in special education, I ask a lady very young lady if she can help me get some Jean's, because they were up high for me to reach, she rudely said how many and what zise, I said size 0, she healed at me and looked at me like if I was crazy , and my dauther hot scared, she said I mean we have a lot of size 0 for example short long ext... we were new to that store because I would get her clothes online. And she said mamm whay size, like she wasn't nice or with a smile like if she was bothered of customer s asking for help. I felt so bad for my dauther, so I got a manager she was so rude and on her side 100% they were friends, Ishe says hurry and pay mamm and get out. I will never ever shop or my family for the discrimination and retaliation they did to me and is not the store fault is the ignorant teens that they have for personnel. :( I call corp still wating for the return call. The manager gave me a number to call for a gift card, not for the corporate number I ask guess she knew she was in trouble.

General profile image

Yakima valley mall, on 8/5/2018 - 6 d 5 h ago

0

Yakima valley mall, aeropostale, on 8/5/2018

GOT THE WORST CUSTOMER EXPERIENCE EVER. WILL NEVER SHOP ME OR MY FAMILY AT AEROPOSTALE.

General profile image

Fay - 6 d 7 h ago

0

Customer Service is truly missed in most places including this one (Aeropostale outlet in Albertville MN). We waited 20 min to try on 2 pairs of pants while he was letting the people in the stalls try on everything in the store. There were people piled up in front and behind me getting upset. I was explaining to him that there should be a limit to how much clothing was taken in the stalls he tells me they are paying customers and they can try on as many clothes as the want, while watching a customer continuously throw clothes over 3 different stalls. He told me if I didn't like it I can find somewhere else to shop. He even called security on me! He did this in front of my daughter! She was in tears!

I have a video of his display that I will be posting every where.

General profile image

jeff - 7 d 11 s ago

0

Extremely bad customer service. The store manager Jon told a lady to go to another store, after she asked him a simple, polite question. He then said" i am the manager and calling corporate won't do you any good." Yes there is video of him being rude.

General profile image

Amy - 13 d ago

1

Went to the mall to purchase some items for my sons school shopping. I recently made a purchase online like I always do, seeing as my son only likes aeropostale. I asked about a specific shirt he was folding, The sales associate was rude and looked me up and down and said we do not care a xxl in this store anymore. That's the size my son wears. And I just purchased online. He was very rude. I laid the about $150 worth down and walked out

General profile image

Tanya marie - 16 d ago

0

Alexandria Louisiana,

Very rude and not knowledgeable about their inventory. Our store is very very small. I asked the manager if they had any wind breaker jackets and helooked at me real stupid and said I have no clue. I asked if he thought corporate knows that he knows very little about his store and he said yes amd suggested I do that waste my time reporting the him.

General profile image

Lee - 41 d ago

1

Very unprofessional store...rude workers...they want you to purchase there items but dont want to exchange or return if dont fit...the manager in Towson Mall (Maryland)..was so rude and didn't want to help me at all...she basically told me I couldn't exchange my daughter shorts for a different size because I didn't have my receipt...I had to keep them...now I'm out of close to hundred dollars and shorts I can't do anything with...will never go again...

General profile image

Angry mom - 42 d 11 h ago

0

Aeropostale in Parkdale Mall, Texas. My son had a voicemail saying that they were trying to call him in for an interview. So he called the number back and the store manager, Jasmine told my son they weren't hiring. I tried to call back later and asked if they were hiring and the lady that answered the phone told me yes. They are hiring for multiple positions bc everyone just recently quit. Well, judging on the way the store manager, Jasmine handles my call earlier, I can understand why everyone quit.

General profile image

Alicia - 48 d ago

0

Never will I shop Aeropostale again. Made two orders same day one got shipped and double charged me two different prices on one card and said the higher price was to make sure we had money on the account Now they are holding $166 for a $75 order. Made other order the same day and they didn't take out extra to make sure there was money on it. And four days later still haven't shipped the second order. And when I called to complain they wouldn't even get supervisor on the phone. Be careful and stay away from this company.

General profile image

Esty27 - 54 d ago

2

I went to the store at the citidel mall and I was not even allowed to shop in a whole part of the store!! The part was where most of the sales are. And I drove over an hour to shop. Very disappointing and they lost my business forever!!

General profile image

Sarah - 55 d 6 h ago

1

I'm sure writing this will get me nowhere, but I feel compelled to do it none the less. Customer service at store #127 Fort Myers Florida by assistant manager "Bethany" was so poor that I am still angry about it several days later. The problem could easily been resolved, instead now you have lost my business. I might be only one customer, but we add up.

General profile image

Mnica - 74 d 5 h ago

Just left store at Westfield Plaza in Bethesda, worse customer service ever! Both white and black manager have a nasty attitude, lazy and stood in a daze with stupidity as they spoke to me! I walked out with 0 purchase. Be grateful for having a job ladies!!

General profile image

Erika May - 77 d 29 m ago

0

Just left out of you Oakwood Mall store. There with my teen daughter, tons of profanity laced music. I asked the young lady there if that was ok and she said yes I'm the manager. I decided not to purchase anything. I think you so should revisit your profanity policy. Very detailed music using the f bomb and p word.

General profile image

Anonymous - 163 d 9 h ago

2

Customers from NYC please beware when making online purchases from Aeropostale. I just placed an order & ended up cancelling it because they were charging me sales tax when they weren't suppose to. I purchased 4 items totaling 80.47 then at the end of the order they added sales tax. I called them immediately but couldn't rectify it, the rep said they couldn't do anything about it & that the system automatically calculates it & there's no way they can reverse it. I tried to explain that I've placed prior orders with them, have also ordered from other major dept. stores & NEVER encountered being charged sales tax on a single item whether clothing or shoes that was less than $110. WHY IS AEROPOSTALE CHARGING SALES TAX FOR NYC CUSTOMERS????

General profile image

Anonymous - 106 d 4 h ago

NYC has sales tax, and it should be applied to any online order shipping there.

General profile image

BARBARA - 221 d 2 h ago

0

AERO SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE BEEN TRYING TO GET MY REFUND OF 190.41 SINCE AUGUST 2017 AND HERE WE ARE IN 2018. EVERY TIME I CALL I GET THE REP TELLING ME THE REFUND WILL BE REC'D IN ABOUT 2-3 DAYS WELL MY 2-3 DAYS HAVE TURNED INTO ALMOST 6MOS...... ALSO, I WAS SENT SOMEONE ELSE'S ORDER DO YOU THINK AERO CARE'S, nope!!! IF THEY DID I WOULD HAVE Y REFUND BY NOW. GUESS I WILL NEED TO HIRE AN ATTORNEY JUST GET TO MY FUNKY 200.00 REFUND. IT'S THE PRINIPAL OF IT ALL...

General profile image

JADE BARR - 116 d 5 h ago

OML YOU NEED TO SHUT UP!!! I KNOW THIS IS MESSED UP BUT STILL SHUT THE HELL UP

General profile image

Anonymous - 197 d ago

So if a minor female works part time and a stalker calls the management. The management threatens to fire the minor employee to fix the problem. Is that an appropriate way to respond to a employee? Also recently the minor employee has not been given any hours we believe due to this situation. Is that right?

General profile image

. - 194 d ago

5

._.

General profile image

Anonymous - 171 d ago

Females working at these stores should be knocked down a peg or two anyways. If ur not being treated fairy you're only wining and it won't help u.

General profile image

Jade Barr - 116 d 5 h ago

1

.-. thats messed up ._.

General profile image

ASHE - 227 d 10 h ago

0

This company is horrible. Rude employees, not helpful at all, stupid policies. I went to return a shirt for my niece from Christmas and didn't have the receipt, but tags still on it, the store manager says to me," we don't even have to give you an exchange and for all we know, you stole this shirt from us." Rudest comment ever. This was at the ALBERTVILLE MALL in ALBERTVILLE, MN. Now wonder why the stores are closing. Cheap clothes and way over priced, sucky employees who have no manners. I hope the whole company folds, no reason for you guys to be in business. No reason to be treated so poorly. You apparently don't even care about all the horrible reviews, as there are no rebuttals posted back in response or defense, so what does that say about your company? I will let everyone I know, to never shop at your store again. There are plenty of other great stores who would gladly like my money. Terrible, terrible company! ADIOS!

General profile image

Mary - 225 d ago

WOW, I would have called the company right there and made sure that manager was let go... that is horrible...

Other Reviews & Comments

AT&T
TFL I absolutely agree with you Redding. We got also incorrect  ... 

Fox News Network, LLC
Sage to: About perjury. You are one strong minded person. You don't accept the stat ... 

AppleBee's
Anonymous I am a concerned parent that has a child working at your Ha ... 

The Wendy's Company
Robert D. I offten eat at Wendy's Restaurants but today while i was e ... 

Food Network
Ker So we love watching Food Network Star but the last few &quo ... 

Dish Network
Robert I have had Dish for over 10 years. I have never read so man ... 

Priceline
Daniele I booked a hotel through Priceline and chose my hotel for $ ... 

Dollar General
Tired of not able to buy anything Curious as to know why the willard Missouri store has not r ... 

T-Mobile USA, Inc.
E.P. I need to report a conversation with a manager about the ha ... 

ADT Security Svc
Anonymous what is the phone number for your corporate office

Ashley Furniture
Wendy Absolute terrible quality! I purchased a mattress set a yea ... 

Best Buy
Christopher Githens I bought a Blue Ray movie from best buy website. when I rec ... 

Avis Rent A Car
Margaret Sewell Extremely poor. 2 hours at LAX to get a car. Still dont hav ... 

Cheddars
Kelvin We been going to cheddars for years since they open the loc ... 

Autozone
Tyrone Fowler Cameron at the Anderson rd. location in Greenville SC refus ... 

Domino's Pizza, Inc.
richard e samson I just ordered Dominos from the Riverside, RI Store #3903 a ... 

J. C. Penney Corporation, Inc.
marsha czarnecki Hello I was in your Greensburg pa store today Saturday at 5 ... 

LA Fitness
Mike Montebello Gym- The locker rooms and shower area are always ... 

Safeway, Inc.
Katie I get a prescription for my chronic illnesses every 4 weeks ... 

Paypal
Melanie Little Horrible customer service, I could hear kids in the backgro ... 

Enterprise Holdings, Inc.
John Wirchnianski 5 seconds to take your hard earned money but lie and fail t ... 

United Parcel Service, Inc.
Charles Green Dear Mr. Davis,

ESPN, Inc.
George You whiners are a bunch of idiots. First, this is NOT a for ... 

7-Eleven, Inc.
William Reid I reside in Vancouver , BRITISH COLUMBIA , Canada . The loc ... 

Eaton Corp
Treated unfairly person I use to work for Eaton as a temp and I had loved my job. B ... 

Toys R Us
Anonymous how do i get old w2 forms and quick!!!

The Home Depot, Inc.
Anonymous Home Depot's delivery service contractor temco logistics ha ... 

Macy's
MG Writing about my last 45 minutes on the phone with 'custome ... 

Costco
Ward B. Buckingham, M.D. As a longtime Costco member I am disappointed in your decis ... 

Honda Motor Company
EV I am a 5 time Honda car buyer. However, if I receive one mo ... 

Rent a Center
Aaron I have been a customers for over 12 years, I have bought ou ... 

MetroPCS Communications, Inc.
tao I purchased 3 phones today and wanted to exchange one of th ... 

Rooms To Go
Angelina Jones Today rooms to go delivered my desk, however we asked the m ... 

Lowe's
Anonymous On August 1st, 2018, I purchased online and paid for in the ... 

Albertson's LLC
Upset.employee. This company is ridiculous. Employees are supposed to be pa ... 

Jack in the Box Inc.
Bill You must be a millennial? It's a play on words get over you ... 

Forever 21
Betancourtmom Forever 21 needs to stop using faulty Carrier Services that ... 

Denny's
Casey Your nite staff in belleville illinois be drinking and smok ... 

Belk Incorporated
Cedric Langford I have been trying to get a suit delivered for about 3 week ... 

Google Inc.
Anonymous I DO NOT WANT THE NEW GOOGLE MAIL!!! How can I change back  ... 

Taco Bell Corp.
Anonymous The Taco Bell on Jackson Road in Scio Township Michigan is  ... 

Spirit Airlines
Gina purchased 2 tickets for a flight to Chicago because my fath ... 

Great Clips, Inc.
Anonymous I have been trying to get a hair cut at 60060 location and  ... 

Netflix
Tim Galatas I will be giving Netflix a ZERO star ratio g and CANCELLING ... 

Bank of America Corporation
Colleen Perry Absolutely horrible location in Cary on High House Rd. Firs ... 

Procter & Gamble Co
Lorrainedekenipp Barbara I agree with you totally I am not a prude but I do  ... 

Jo-Ann Stores, Inc.
Joyce G Last night when I went to pick up a cross stitch kit I boug ... 

Lg Electronics USA
Leni A (hidden). I have been on the phone everyday for the last th ... 

Cablevision Systems Corporation
Mary Poppings WE THE COSTUMERS OF OPTIMUM AND ALTICE. A THIEF CORPORATION ... 

Shell Oil Company
Barbara J Oliveira On July 28, 2018 at 12:25 p.m., I tried to use a prepaid Sh ...