Information, reviews and public commentary for US companies

 

Aeropostale

Rating
0.833333
Web
http://www.aeropostale.com
Address
112 W. 34th St. 22nd Fl.
New York, NY
10120
Phone
(646) 485-5410
Twitter IDs
@Aeropostale
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Anonymous - 4 d 8 h ago

1

Manager Michelle at the Mall of Louisiana was correcting and being rude and unprofessional to her employee who was kindly trying to help a customer. I understand that a long standing line can be stressful, but having worked in retail I learned how to handle stress and unhappy customers. After her rude acts with her employees, I asked for her name and if she was indeed the manager. After she answered my questions, she became another person. She went from being unprofessional to the nicest happiest manager. Bipolar perhaps? Who would want to work under such management....? I feel for the guy she literally called out in front of everyone.

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Anonymous - 8 d ago

0

The manager "KiKi" that is in charge of the Aeropostale at Westland mall, USA, hialeah, fl, is a TERRIBLE and UNPROFESSIONAL manager with the WORST attitude. She tells her employees important things the day OF and also switches around schedules last minute too. She blocks anyone she disagrees with and doesn't give them a chance. She is completely unfair !!! Very poor management!! She needs to be fired. She is the person for this.

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Sheron - 9 d 9 h ago

1

Love your clothes. Online ordering sucks atleast. Every time you view an item you maybe interested in purchasing when you go back it takes you back to the beginning . Have to go through all clothe over and over. Not worth ordering from your company anymore. Too bad

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realcapitalinvestment8@gmail.com - 22 d 10 h ago

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IM-Customers need to be treated wirh respect - 22 d 14 h ago

0

I truly believe this store deserves a NEGATIVE rating a o.oo% in customer service. I' ve always shopped at the Westfiels Mall in culver City, CA & never experienced disrespect and humiliation until 11/19/18. i've purchased a sweatshirt on 11/14/18 & took it home tried it & I didn't like the way it fit so i decided to return. When i handed the sweatshirt with the aeropostale paperbag the receipt and price tag on the clothes to the cashier I guess she didnt know or want to the transaction so she gave it to to this short latino guy. He held it looked at it then SMELL IT. WHO DOES THAT!!! & said it smells like grease. Then he gave it to the girl to smell. He asked her what does it smell it. He didnt let her answer and said it smells like grease huh. I mentioned to him its brand new, never been worn it still in the bag here's the receipt and just bought it a few days ago. Then he called another girl to smell it. Same thing he said to the girl smell this doesn't it smell like grease. At this point I was feeling so disrespected. What kind of person has people smelling clothes!!! He said the receipt says no returns if it's been worn or washed. At this point i was feeling humiliated and implied to be a liar. The item is brand new wirh the price tag on it and receipt, never been worn. I said well since you will not give me my money back then let me exchange it to a smalller size so my daughter can wear it. He responded with an attitute NO. Then, i said to him let me talk to the manager. He said Im the manager. At this point i was so upset and was getting an anxiety attack because i've never experienced this kind of HUMILIATION AND DISRESPECT especially infront of my children. He threatened me that he was going to call the mall security. I said whats your name & said I cant give u that information. He refuse to give my money or to do an exchange. This purchase was NOT A FINAL SALE SO I DESERVE TO GET MY MONEY BACK. At this point Im thinking what kind of company promotes a person to be a manager that clearly has NO TRAINING IN CUSTOMER SERVICE !!!!!!! AEROPOSTALE

CORPORATE OFFICE WAKE UP!!!! Customers that are paying bringing their money to pay salaries of those people need to be treated with respect. Its OUR MONEY that keeps this business open and pays their salary. I will NEVER SHOP AT AEROPOSTALE AGAIN!!!!!

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J - 32 d 44 s ago

0

This happened at the store in McCain mall in North Little Rock Arkansas. Two employees and the manager were antagonising my 17 year old daughter who works in a store across the way. This started the previous night and now my daughter has text me saying this girl has her mom and they are saying stuff to her so I go into the store and tell the manager I wanted the number to corporate. She gives it to me but is extremely rude and running her mouth to my daughter. At that time one of the girls calls her mom and tells her to come in there then the other girl comes from behind the counter and pushed my daughter. Now the other girl comes from behind the counter and BOTH girls ate trying to fight my daughter. I get inbetween them and they are all shoving and then mom comes in and grabs me from behind and all 3 jumped on me and my daughter. My daughter was able to break away and pepper spray them. They then ran to the bathroom where the hid while I called the police. Then the manager has the police give me and my daughter a criminal trespass warning and we a banned from the store. Before I left I told them I wanted the girls name so I would have them to give to corporate and they refused. They then told me they wouldn't tell me because they are minors. All I needed was a first name which could have be gotten off a name tag. Since it's a misdemeanor and the police didn't witness it there is nothing they can do. SMH I WILL NOT LET THIS GO! I should be able to go into a store and get a phone number without being jumped on! Someone better handle this real soon!

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Anonymous - 35 d 15 h ago

0

This company is by far the most unprofessional company I've ever worked for . The managers at the store located in Orlando Florida #921 are not professional whatsoever they sit around not doing anything and talking bad about their employees to other employees specifically two of the youngest managers ( anneycha Rivera and brashyannie Nieves ) If their was ever a situation and was told to anneycha or brashyannie nothing was ever done . They do a lot of things that shouldn't be done and face no consequences if I had to refer this job to a friend I WOULD NOT.

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Anonymous - 43 d 16 h ago

I purchased pants online but have not received my item. I tried tracking the item but go no where. If you would please kindly help me out.

Thanks in Advance

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Audre - 52 d 22 s ago

0

TERRIBLE Customer Service. I was trying to place an online order that was over $100, using a "20% off a $100 order" coupon code (from RetailMeNot). I applied it to my cart and it worked. I did a little more shopping, and when I was finally ready to check out the coupon didn't work saying "Not Applied" even though I still met the requirement of $100. I called into their Customer Service department and spent a half an hour on the phone talking with someone about the issue. They tried replicating the order and using multiple codes with no success. I asked a few times if the representative could honor the discount but seemed confused by my request. They kept attempting to place the online order themselves trying to use the coupon code. This was nothing more than what I had already done, and a waste of my time. Afterwards, I went back to my cart and tried a "15% off" coupon code (from RetailMeNot) and it worked just like the first code did. This time I took screenshots of what was happening to provide some sort of proof of the "20% off" code not working and now the "15% off" (still meeting the requirement). Of course any savvy shopper would prefer to use the bigger discount. I was puzzled and upset by this, I called into Customer Service again to a point where I spoke with a "supervisor" named Dallas. Dallas did not, and would not help me. He told me a variety of things saying that BOTH codes were not real and couldn't honor it. He said RetailMeNot doesn't provide accurate discount codes; however, BOTH codes worked but one had strangely stopped working all together. He also said there's nothing more than what the prior representatives did which is replicate the order and try the code. I explained that I had screenshots and could provide him proof of what I was talking about, that the codes worked, and so he had me email them in. After doing so he explained that the email was sent to a different department and I would be contacted in 1 - 2 business days. So he was not going to look into the issue in the moment, while I was speaking with him. He wanted to push this problem off onto someone else who would have no idea what is going on so that days later that I could go through the same painful process with no resolution. So this tells me, and any other customers that are having issues, that a representative nor a supervisor can do more than YOU can do at home, by yourself. I work in Customer Service myself where we always take care of the customer, and provide excellence in our industry. The situation I encountered would have NEVER happened because we would have taken care of the customer. By no means, was this handled appropriately or that I feel valued as a customer. So did not only Dallas, as a "supervisor" did not handle this appropriately but created an escalated, terrible experience for me. I am not one to be easyily preturbed but the lack of empathy, and time wasted made me very upset. I asked to speak with another superior and Dallas could not provide me names or extensions to contact someone directly since "no one else is available". I was told to call the same Customer Service number and essentially repeat the same process, for the THIRD time.

I placed the order in spite of all of this with the "15% off" code since it was the only one that would work DESPITE being told it was NOT A REAL CODE. This was such a SMALL, TRIVIAL PROBLEM that could have easyily been taken care of but in light of this, at least now I know with certainty that AEROPOSTALE DOES NOT CARE ABOUT THEIR CUSTOMERS.

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Joy - 93 d 10 h ago

0

I live in California my best friend bought me 3 pairs of jeans online but got the wrong size. So when they got here it was way to big. So she calls and they say sure come in we will be happy to exchange it for a smaller size. These jeans we still in the package unopened with all the tags and stickers on it. So I had just gotten off work and had to go to the ER because I tore my ligiment in my foot so I was on crutches and in my work clothes. I went in the store. The manager says yes we can exchange them so the guy goes to the shelf gets me two pairs of jeans and opened the dressing room door. I try them on come out to show my husband and they told me oh we can't do it. We need the receipt. So my bf sends me the bar code with all the info and receipt the lady says we need the register number and like 10 other things clearly they didn't want me in the store. I couldn't get my phone to act right in the store so she says can you run down to your car to call her? I said yeah let me just toss these crutches down and take off running down stairs for u. She said oh yeah. I never got my pants are returned that day so my bf goes back to the store which is 50 miles away from our house. She was there 25 minutes she got them returned without no trouble. I feel like I was discriminated against because of my disability I so I'm meeting with my lawyer this week.

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Anonymous - 103 d 6 h ago

0

Michigan gurl

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Jimmy Mendoza - 108 d 14 h ago

1

It's been over a month and a half and my girlfriend has not received a check and supposedly y'all are a legit business she even set up a direct deposit because the Aeropostale card are shit and don't work so whats gonna happen you

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Ana Karen - 108 d 15 h ago

0

I have not received a check in a month and a half I would like to know what's going on

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abby - 115 d 10 h ago

0

Me and my two friends where in Aeropostale yesterday and the service was horrible the lady called my and my friends a "skinny chicken head" and there was alot of racial profiling ,much more actions where taken place and when i asked for her name she was very disrespectful and covered her name tag and said "i dont have to give that to you in a rude manner" as i walked out all the employees staring me down even once i left the store a couple minutes later as i was across from the store one of the managers stepped out to tell us to go and asked "is there anything you need to say" me and my friends felt as if there was a threat there is much more to the story and these two girls need to have their job taken away or suspended. I have never felt this disrespect or threatend in any store. paddock mall Ocala Florida

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Fay - 121 d 32 m ago

Store manager John is horrible!

Bad customer service. Bad corporate office.

Customer Service is truly missed in most places including this one (Aeropostale outlet in Albertville MN). We waited 20 min to try on 2 pairs of pants while he was letting the people in the stalls try on everything in the store. There were people piled up in front and behind me getting upset. I was explaining to him that there should be a limit to how much clothing was taken in the stalls he tells me they are paying customers and they can try on as many clothes as the want, while watching a customer continuously throw clothes over 3 different stalls. He told me if I didn't like it I can find somewhere else to shop. He even called security on me! He did this in front of my daughter! She was in tears!

I have a video of his display that I will be posting every where.

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Fay - 121 d 4 h ago

Bad customer service. Bad corporate office.

Customer Service is truly missed in most places including this one (Aeropostale outlet in Albertville MN). We waited 20 min to try on 2 pairs of pants while he was letting the people in the stalls try on everything in the store. There were people piled up in front and behind me getting upset. I was explaining to him that there should be a limit to how much clothing was taken in the stalls he tells me they are paying customers and they can try on as many clothes as the want, while watching a customer continuously throw clothes over 3 different stalls. He told me if I didn't like it I can find somewhere else to shop. He even called security on me! He did this in front of my daughter! She was in tears!

I have a video of his display that I will be posting every where.

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Fay - 121 d 7 h ago

No one had attempted to contact me. I will keep posting.

1 2 3 4 5

Customer Service is truly missed in most places including this one (Aeropostale outlet in Albertville MN). We waited 20 min to try on 2 pairs of pants while he was letting the people in the stalls try on everything in the store. There were people piled up in front and behind me getting upset. I was explaining to him that there should be a limit to how much clothing was taken in the stalls he tells me they are paying customers and they can try on as many clothes as the want, while watching a customer continuously throw clothes over 3 different stalls. He told me if I didn't like it I can find somewhere else to shop. He even called security on me! He did this in front of my daughter! She was in tears!

I have a video of his display that I will be posting every where.

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Anonymous - 122 d 10 h ago

I am glad I can share my e personal experience at aeropostale, the store I visit was in yakima Washington, valley mall. I took my teen daughter because she loves what they have. Her first bad experience my daughter is in special education, I ask a lady very young lady if she can help me get some Jean's, because they were up high for me to reach, she rudely said how many and what zise, I said size 0, she healed at me and looked at me like if I was crazy , and my dauther hot scared, she said I mean we have a lot of size 0 for example short long ext... we were new to that store because I would get her clothes online. And she said mamm whay size, like she wasn't nice or with a smile like if she was bothered of customer s asking for help. I felt so bad for my dauther, so I got a manager she was so rude and on her side 100% they were friends, Ishe says hurry and pay mamm and get out. I will never ever shop or my family for the discrimination and retaliation they did to me and is not the store fault is the ignorant teens that they have for personnel. :( I call corp still wating for the return call. The manager gave me a number to call for a gift card, not for the corporate number I ask guess she knew she was in trouble.

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Yakima valley mall, on 8/5/2018 - 122 d 10 h ago

0

Yakima valley mall, aeropostale, on 8/5/2018

GOT THE WORST CUSTOMER EXPERIENCE EVER. WILL NEVER SHOP ME OR MY FAMILY AT AEROPOSTALE.

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Fay - 122 d 11 h ago

0

Customer Service is truly missed in most places including this one (Aeropostale outlet in Albertville MN). We waited 20 min to try on 2 pairs of pants while he was letting the people in the stalls try on everything in the store. There were people piled up in front and behind me getting upset. I was explaining to him that there should be a limit to how much clothing was taken in the stalls he tells me they are paying customers and they can try on as many clothes as the want, while watching a customer continuously throw clothes over 3 different stalls. He told me if I didn't like it I can find somewhere else to shop. He even called security on me! He did this in front of my daughter! She was in tears!

I have a video of his display that I will be posting every where.

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jeff - 123 d ago

0

Extremely bad customer service. The store manager Jon told a lady to go to another store, after she asked him a simple, polite question. He then said" i am the manager and calling corporate won't do you any good." Yes there is video of him being rude.

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Amy - 129 d ago

1

Went to the mall to purchase some items for my sons school shopping. I recently made a purchase online like I always do, seeing as my son only likes aeropostale. I asked about a specific shirt he was folding, The sales associate was rude and looked me up and down and said we do not care a xxl in this store anymore. That's the size my son wears. And I just purchased online. He was very rude. I laid the about $150 worth down and walked out

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Tanya marie - 132 d 7 h ago

0

Alexandria Louisiana,

Very rude and not knowledgeable about their inventory. Our store is very very small. I asked the manager if they had any wind breaker jackets and helooked at me real stupid and said I have no clue. I asked if he thought corporate knows that he knows very little about his store and he said yes amd suggested I do that waste my time reporting the him.

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Lee - 157 d ago

1

Very unprofessional store...rude workers...they want you to purchase there items but dont want to exchange or return if dont fit...the manager in Towson Mall (Maryland)..was so rude and didn't want to help me at all...she basically told me I couldn't exchange my daughter shorts for a different size because I didn't have my receipt...I had to keep them...now I'm out of close to hundred dollars and shorts I can't do anything with...will never go again...

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Angry mom - 158 d 16 h ago

0

Aeropostale in Parkdale Mall, Texas. My son had a voicemail saying that they were trying to call him in for an interview. So he called the number back and the store manager, Jasmine told my son they weren't hiring. I tried to call back later and asked if they were hiring and the lady that answered the phone told me yes. They are hiring for multiple positions bc everyone just recently quit. Well, judging on the way the store manager, Jasmine handles my call earlier, I can understand why everyone quit.

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