Information, reviews and public commentary for US companies

 

Aeropostale

Rating
0.901316
Web
http://www.aeropostale.com
Address
112 W. 34th St. 22nd Fl.
New York, NY
10120
Phone
(646) 485-5410
Twitter IDs
@Aeropostale
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Mnica - 17 d 18 h ago

Just left store at Westfield Plaza in Bethesda, worse customer service ever! Both white and black manager have a nasty attitude, lazy and stood in a daze with stupidity as they spoke to me! I walked out with 0 purchase. Be grateful for having a job ladies!!

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Erika May - 20 d 11 h ago

0

Just left out of you Oakwood Mall store. There with my teen daughter, tons of profanity laced music. I asked the young lady there if that was ok and she said yes I'm the manager. I decided not to purchase anything. I think you so should revisit your profanity policy. Very detailed music using the f bomb and p word.

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Anonymous - 107 d 22 h ago

2

Customers from NYC please beware when making online purchases from Aeropostale. I just placed an order & ended up cancelling it because they were charging me sales tax when they weren't suppose to. I purchased 4 items totaling 80.47 then at the end of the order they added sales tax. I called them immediately but couldn't rectify it, the rep said they couldn't do anything about it & that the system automatically calculates it & there's no way they can reverse it. I tried to explain that I've placed prior orders with them, have also ordered from other major dept. stores & NEVER encountered being charged sales tax on a single item whether clothing or shoes that was less than $110. WHY IS AEROPOSTALE CHARGING SALES TAX FOR NYC CUSTOMERS????

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Anonymous - 49 d 17 h ago

NYC has sales tax, and it should be applied to any online order shipping there.

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BARBARA - 164 d 14 h ago

0

AERO SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE BEEN TRYING TO GET MY REFUND OF 190.41 SINCE AUGUST 2017 AND HERE WE ARE IN 2018. EVERY TIME I CALL I GET THE REP TELLING ME THE REFUND WILL BE REC'D IN ABOUT 2-3 DAYS WELL MY 2-3 DAYS HAVE TURNED INTO ALMOST 6MOS...... ALSO, I WAS SENT SOMEONE ELSE'S ORDER DO YOU THINK AERO CARE'S, nope!!! IF THEY DID I WOULD HAVE Y REFUND BY NOW. GUESS I WILL NEED TO HIRE AN ATTORNEY JUST GET TO MY FUNKY 200.00 REFUND. IT'S THE PRINIPAL OF IT ALL...

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JADE BARR - 59 d 18 h ago

OML YOU NEED TO SHUT UP!!! I KNOW THIS IS MESSED UP BUT STILL SHUT THE HELL UP

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Anonymous - 140 d 15 h ago

So if a minor female works part time and a stalker calls the management. The management threatens to fire the minor employee to fix the problem. Is that an appropriate way to respond to a employee? Also recently the minor employee has not been given any hours we believe due to this situation. Is that right?

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. - 137 d 15 h ago

5

._.

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Anonymous - 114 d 16 h ago

Females working at these stores should be knocked down a peg or two anyways. If ur not being treated fairy you're only wining and it won't help u.

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Jade Barr - 59 d 18 h ago

1

.-. thats messed up ._.

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ASHE - 171 d ago

0

This company is horrible. Rude employees, not helpful at all, stupid policies. I went to return a shirt for my niece from Christmas and didn't have the receipt, but tags still on it, the store manager says to me," we don't even have to give you an exchange and for all we know, you stole this shirt from us." Rudest comment ever. This was at the ALBERTVILLE MALL in ALBERTVILLE, MN. Now wonder why the stores are closing. Cheap clothes and way over priced, sucky employees who have no manners. I hope the whole company folds, no reason for you guys to be in business. No reason to be treated so poorly. You apparently don't even care about all the horrible reviews, as there are no rebuttals posted back in response or defense, so what does that say about your company? I will let everyone I know, to never shop at your store again. There are plenty of other great stores who would gladly like my money. Terrible, terrible company! ADIOS!

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Mary - 168 d 14 h ago

WOW, I would have called the company right there and made sure that manager was let go... that is horrible...

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Anonymous - 68 d 13 h ago

blah blah blah eat ass

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Jade Barr - 59 d 18 h ago

2

I DONT FEEL THIS WAY BUT ( sorry caps ) they have been rude to me and my parents many times but i still like their clothes well, adios

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SherryN - 67 d 7 h ago

5

I absolutely love Aeropostales clothing line for girls and women. They fit me perfectly and habe throughout the years as my size fluctuated up and down. The sales team is always so determined to help me with whatever I need. The prices have also really come down and are so reasonable!

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Jade Barr - 59 d 18 h ago

5

same with me! i am in love with their clothes manely the girls clothes

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Anonymous - 180 d 15 h ago

0

I went to your store in the valley hills mall on Christmas Eve to purchase some clothes for my husband and son. The cashier who checked me out was talking with the other associate asking her opinion of her boyfriend. Focus was not on the customers in the checkout line.

I asked if you took a military Id and was told yes

I presented a girl with long dark hair my id

Her sales person number on receipt is 882868.

She said I can't take this it's expired and threw my Id at me. I did not realize it has expired since I am the wife of a retired veteran who's Id never expired. I told her it was ok I'll have my husband bring back the receipt with his Id

She rudely said make sure he brings your card you put it on. I said thank you and left the store. On my way out I asked the young man at the front for your corporate number, he said he didn't know it

I said it's ok I'll google it on line

I told him the cashier was very rude.

I left the store upset and angry. My friend was in the fitting room trying on jeans and overheard her say to the other associate when I left the store

"Im not friggin corporate".

I think this person needs a lesson on how to treat a customer

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Anonymous - 68 d 13 h ago

or maybe you need to keep an eye on your expiration date

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F. Bronco - 67 d 41 s ago

@ Anonymou-ass,

Or maybe you need to shove your head back up your filthy ass.

Flagged for review. 
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Jade Barr - 59 d 18 h ago

1

i understand what you feel, this always happens to me

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Jade Barr - 59 d 18 h ago

5

I LOVE YOUR CLOTHS AND I LOVE YOUR BRAND "LIVE LOVE DREAM"!!!!!!!!!!

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S Davis - 105 d 15 h ago

0

The Manager !!! As I was entering the store in Savannah GA, I was struck by a clothing censor in the leg. I asked, who hit me? The three employees looked stupid, two of which turned around as though they didn't hear me. I asked again, and the employee at the front of the store, stated, "she was throwing at me", I asked again, who hit me?, and she pointed at the person who was ignorant enough to be throwing objects in a store with customers. I told, the woman, you owe me an apology, which she replied, "sorry". I asked for the manager, and the cashier, pointed to the person who hit me who just happened to be the manager. I explained to her, she was setting a horrible example as a manager, and she was stupid. She said, "I said, sorry, do you want a discount". As if it was nothing. I did not want a discount, I wanted corporate number. She became a victim, and started screaming, she is going to make me lose my job, she doesn't want a discount. At that point, I was livid, I screamed back at this idiot exactly what I thought of her outburst and behavior. The cashier stood at the register with a smirk and looked as though she was on drugs with her eyes stretched and unblinking, while the employee from the front constantly apologized for their behavior. I UNDERSTAND WHY SALES ARE DOWN AND THIS STORE IS ONLY CROWDED DURING CERTAIN TIME OF THE YEAR! I HAVE BEEN TELLING EVERYONE I KNOW NOT SHOP IN AEROPOSTALE IN SAVANNAH GA!

I AM LOOKING FOR AN ATTORNEY, BECAUSE I WAS ASSAULTED BY ONE OF THIS COMPANIES EMPLOYEES.

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Chad Sederwall - 100 d ago

You annoying, chill out. White people like you always got to call the manager or press charges

Flagged for review. 
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Anonymous - 68 d 13 h ago

Youre being extra. You were hit with a sensor.... dont want it to happen? then stay shopping online

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Anonymous - 77 d 12 h ago

Misplace perfume

was in the store at Tannersville PA

The perfume was place under wrong place . I mentioned to the employ she started argue that it was ok that the sign that was there, then she said that it shouldn't be confusing to me. That I was the only one confused, that no one else was confused. So I wasn't in the position to argue and I took a picture to send it to the company, she had expressed that you wouldn't do nothing for me.

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