I tried to make a payment arrangements on my bill today. My bill was due on March 30 I wanted to make a arrangement for April 13. The automated system gave me april 9th 4 days before I needed. When I called customer service they told me that I only had 8 days after the bill is due to pay. You mean to tell people that you charge these high bill too that you (Alabama power) can't work with your customer to make a payment for days out for on that. SHAME ON YOU. SOONER rather than later you find yourself in competition with another company. People are tired of your over priced bills and your inability to work with customers. Alabama power is going to find itself in the same position that some of these other large companies are finding themselves in out of business or soon to be out of business. This is what happens when you have one company with no competition they take advantage of the customer.
I called, got an automated extention till the 16th of Feb. Power cut off on 13th.. called, got no help. Got supervisor "Fran", told her I marked down the 16th when it said, which was good, I get paid on 15th. She said I'd have to pay $75 more than the bill was. Told her had the system told me an earlier date, I'd borrowed money or pawned my car.. she LAUGHED...... Told her I had proof the system told me 16th. She said bring it in... It's on my computer, hard to access it without power. She was happy for me to consult a lawyer so she could be off the phone.... never got around pointing out for over 3 years, my billing is almost always exact. 1 space heater, few lights, computer n tv... (space heater set to 60 degrees) yet this bill was $100 over average... think I'm more disappointed in customer service than taking cold showers. Think I'd rather just buy 2 solar panels and let the power mofia take other people's money...
these black women in corporate America got a little job and treat people like trash they are very rude and disrespectful karma is a must the Black man don't trust y'all anymore Alabama power need to put these animals under control black women in corporate America is animals
the Black women at downtown Birmingham Alabama office treat people like trash avoid them chicks they are awful
Alabama power employees downtown Birmingham Alabama are very rube the guys are cool the Black chicks are very rude
All power companies are criminally insane robber barons and should all be hanged.
Good morning CEO of Alabama Power,
I have been having problems with making arrangements on my power bill. I am on a fixed income and I have other bills other than my power bill. I try to make arrangements but It has been bad.
I found that Birmingham Water Works work with you. This is the only Company that will not work with you.
I've noticed the extension date changes constantly but from what I see it's to make you pay a reconnect fee asked them to extend my bill one day they claim they can't but if they disconnect me that's a 50$ reconnect fee for them, I am currently talking to a lawyer about trying a class action law suit claiming dishonest billing practice hope I can get some of my fees back if it works out will post on public media for others to sign up.
Alabama power is doing its best to make more & more money off hard working individuals with digital meters. There used to be a company that read these meters monthly. This hasn't happened in quite a while. A representative @ a bill collection site said after complaining that they guesstimate the billing system & have no one reading meters any further. If we didn't like it we could just have it disconnected or pay the bill. Like it or not they were all we had. This outraged us. The neighbors in my surrounding area complain of the same problems. A company needs to be sent out to read the meters ACCURATELY or a possible lawsuit may be in alabama powers future. Start caring about the people & less about profits. How much money is needed on an outdated power grid? Guess we'll all have to produce our on power system with a reverse meter so alabama power will have to pay its customers. That don't sound good for your profit margin does it?
I'm with you on this! I've been telling them for months I'm being overcharged & their response is the change in temperature! I keep telling them I have no heat & air, washer & dryer, dishwasher, I'm currently using a "dorm" type fridge, I live alone so only electricity used is microwave, tv & occasional lights which I'm a scrooge about. I have gas water heater & so on you get the picture. At one time they claimed to have ckd my meter & it was accurate... time said midnight! That's not ckg it. I never had these problems until they quit physically ckg meters. It's not like we can take our business somewhere else! I'm in the process of reporting them to several offices that are over the utility companies. I've saved all communications with the as well. Phew!! Good luck! Maybe if enough people report them we can get help!
Cole, there are over charging people I believe, because I notice i don't use lots of things to
I hope someone does do a massive lawsuit. I had a bill that was due on the 29th of May and they told me i only had until june 6th to make the pmt. I was made aware they have a new collection process now. So they no longer work with their customers.
Biggest thieves that can legally rob us for service NOT RECEIVED & nothing we can do. They could care less about the customer or service they don't give. Everyone should join me in reporting them to the federal energy regulatory commission & public service commission! Someone has to do something.