Information, reviews and public commentary for US companies

 

Albertsons

Rating
1.441176
Address
8035 N 19th Ave
Phoenix, AZ
85021-5159
County
Maricopa
Contact
Steve Brown
Role
Manager
Phone
(602) 678-0895
Fax
(602) 678-2285
Annual Sales Est
$123,500,000
Employees
500
SIC Code
5411
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Anonymous - 22 d 10 h ago

0

Albertsons in Mesa has been a family favorite for a couple years now until last night. My wife asked me to pick up some alcohol and snacks last night. So my son, his girlfriend and I went down to the store to grab some treats. When I get to the counter to check I was refused service because I was with my son and his girl friend which are under age. I have never had a problem buying alcohol with anyone with me before. I was understanding at first and I asked the kids to buy there pizza and leave so I could buy the rest. As I came up to purchase it. The check out woman called the manager and told them I was buy alcohol for underage kids?? Never did I say anything about anyone consuming anything, they assumed because I looked young that I was not a dad. Or could I buy alcohol. I tried to show the manager my license, but he refused to see it. I have never had a problem with this before and I have been coming to the store for years, however I feel that I am no longer welcome to the store because of a ridiculous discrimination and refusal of service.

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S Limon - 36 d 20 h ago

Albertsons on Dyer had been cherished by our community in Northeast El Paso. It was welcoming, clean and bright. Staff took pride in the store and it was felt by this community for years. It did become clear that corporate was not supporting the store, good managers were replaced by ones that had a lot to learn. New carts were brought to the store then yanked away.Still customers were loyal and appreciative of the staff and store.The relationship was beautiful and Albertsons despite neglect from corporate was a jewel in this part of town. The produce was great, we could find organics there. For me just walking in the store was therapy for a hard day. Staff were lovely willing to say hello and good by, and show care. I know you see two other competitors near by so you didnt want to bother. You want folks in Northeast to travel across town because you know they are loyal but it is about relationship and sorry but you kicked us and the lovely staff that had been there for years. You are looking at consolidating, maybe placing stores where there are no competitors near by. Maybe that is the bottom line but for the record ..you lost the heart of your operation..and that is harder to replace. Loyalty, relationship with the community has meant nothing apparently when despite corporate neglect that store still was one the best examples of doing it right...Ask your staff and customers who had been there for years.

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Mark - 39 d 6 h ago

4

I've heard the Safeway building at FLW and Via Linda is going to become a Goodwill or a Ross Dress for less. Someone had said a needle exchange site but i don't think that'll happen.

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anonymous - 51 d 12 h ago

If you close Safeway and Keep Albertson open, please add to Albertson, the good things we like at Safeway, e.g., produce brands, Wells Fargo,etc.

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anonymous - 56 d 4 h ago

Please do not close the Safeway store at Via Linda and Frank Lloyd Wright. the people there are very friendly and the produce is great. It also has a Wells Fargo where I bank . This makes it very convenient for me.

If you close this store, I won't go to Albertson across the street . Instead I'll go Frys.

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Rosa Cotayo - 56 d 5 h ago

Why are you closing the Safeway store at 11275 E Via Linda, Scottsdale, AZ? I have been shopping there as my preferred local grocery store for the past 13 years and find the quality of produce, meats and flowers to be superior to Albertsons. The customer service is great with consistently helpful and friendly staff. I stop in for groceries at least 4 times a week and always find plenty of customers in the store. I definitely can't say the same for the Albertsons store that's across the street where I've gone twice. If your business plan calls for closure of 1 of the 2 stores in this area, consider firing the business development executive who came up with the idea of ditching Safeway over Albertsons. Rest assured you will lose plenty of business if you close Safeway. Fry's will get my business, not Albertsons. Please reconsider your decision to close Safeway - you won't regret it.

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Michael - 56 d 7 h ago

0

I understand you are closing SAFEWAY-11275 e via linda Scottsdale, AZ. The Albertson's you have across the street does NOT carry the same products and the store is horrible compared to the Safeway across the Street. You have two shopper markets in the same area. The classier looking Safeway is much more appealing than the industrial looking Albertsons. This is mostly an upscale shopping area and you stand to lose a lot of business to people who would rather travel 9 miles to Costco or WalMart or 8 miles to Fry's in one direction or 5 miles in the opposite direction. Most of your consumers will pass two Fry's or one WalMart and Costco on the way home from work. The nearest Safeway is ~7 miles from the store you are closing. This is a big mistake. You closed Albertsons several years back, sold the building, bought it back and re-opened Albertsons.HAve you not learned your lesson? Understandably big business looks at numbers and make stupid mistakes. Go back in history and look at your numbers from when bought Safeway and closed Albertsons. I am sure some bean counter will say "it's not enough to make a difference" but I can tell you the class of shopper will change, the sales per transaction will drop and your item count per transaction will drop, foot traffic will drop. You can barely keep the lines short and under control in Safeway and you want to move those shoppers to Albertsons? I am not even sure how that makes sense. I would suggest revisiting the stores in person and reevaluating the proposed changes. This is simply the silliest corporate change I have seen in a long time.

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maureen sammartano - 56 d 8 h ago

We just returned home from vacation to learn that your planning to close Safeway on Via Linda in Scottsdale. We are more then disappointed to hear this after being a loyal shopper here for about 30 years. WE DO HOPE you will reconsider this decision to accommodate the MANY LOYAL SHOPPERS HERE IN THIS AREA. IF we go to Albertsons it's only been for one or 2 things over the years. It is not the same as shopping at Safeway regardless you started to carry some of the same items. All items are not the same. Also lines in both stores will double and be most inconvenient....forcing your customers to shop in Frys and Walmart. Please do reconsider this poor decision to upset your strong clientele already in force and objecting to this decision. Very disappointed in your timing & decision!!!

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Jane tyrka - 65 d 19 h ago

1

We live in Pahrump. We enjoy the sales at Albertsons. But , 2 registers were open and my husband was bagging our groceries as well.

Cashier was not knowledgeable about certain sales when asked.

We don't work for Albertsons!

Take care of your business!!!!

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Bernice Barba - 75 d 9 h ago

0

I purchased two round tip roasts on Sunday, 6/2/2019 as I was having company for dinner. After I cooked both roasts, the smaller roast was loaded with fat and grizzle and I had to throw out about 1 1/2 pounds of that meat. The larger roast had so much fat that I threw out at least 1/2 a lb. When I called the store #1002 and spoke with the Assistant Meat Manager, he said he was sorry about that. I told him that I don't feel that I can ever again purchase meat at any Albertsons store because I would be too afraid of the same thing happening. What kind of customer service is that? I am very disappointed in the service I received.

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Anonymous - 77 d ago

Why does Albertsons not allow their stores to enforce the express lane "15 items or less" signage. there are customers who get in the express lane with a full cart and the clerk can't tell them "this is a 15 item or less lane only" . Albertsons doesn't have express lanes. I've been in the express lane with one item and watched two people with full carts get checked out faster because of the lack of the 15 item enforcement.

today I watched a person steal from the store and tell the employee to F#$% off he said he had a knife and would stab them, he went out one door and came in the other and stole a box of donuts. they could not call the police because it was not the company policy. Your stores have no security for your inventory and more important your employees. Sucks to work at Albertsons.

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John Nicholls - 79 d 8 h ago

I shop at the Albertson's store on VIa Linda and Frank Llyod Wright. I also buy my coffee at the Starbucks in that store. Today I was told that the coffee I have been buying for at least five years will no longer be available because two women from Corporate were in yesterday and discontinued what I order which is Americano decaf with sugar free mocha. What a dumb decision as I know a number of people order the same drink. Can this stupid decision be reversed? Why don't you ask consumers what their preferences are before you discontinue a product. If I did

not like the Starbucks employees so much I would discontinue buying my coffee there. By the way the Starbuck employees are the greatest.

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JoAnne - 82 d 10 h ago

1

No stores in Nevada have game boards what's up with that?

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Mary G. - 87 d 8 h ago

I shopped at Albertson's in Ashland, Oregon May 16, and was rudely told that it was not Albertsons policy for cashiers to place my shopping bag on the counter.....I explained to Shauna, the cashier , that my refrigerated bag might be too large to place on the counter in addition to my food items....the cashier was irritated and angrily placed my bag on the counter.....her parting loud remark was "next time put your bag on the counter".

Ashland has a "bring your own bag" policy or else pay for a plastic bag. I called the manager Dylan Elizando explaining the incident and he nicely said the cashier's attitude was clearly unacceptable and he would get back to me on the outcome of his talk with her.

She probably can't be fired or transferred, but I would like this incident entered on her personnel file, and after this, I can't shop at Albertson's and I'm sure the publicity I am generating concerning my treatment can't be beneficial to your company!

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Sam Sainsbury - 99 d 4 h ago

0

For years I have shopped at your store at the Craig Market Place in Las Vegas, NV. You have nothing for front end management. Long lines at checkout 2 Registers open only. Change in Market packing ie: Kraft American Cheese dual packs, for example. Rest assured I will not darken your door again

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Anonymous - 1 y 125 d ago

Good Afternoon. Just read all of the great experiences that people have had giving feed back without any resolution. It's dishearting to know that customer service is not at the top of core values. Since having two very bad experiences in two different Albertson with in the last couple of months I will no longer give my money to this company. Both of my experiences have to do with expired food. So not only have a call the health board on you but also going to local news. I can bet that will get some attention. First experience was at 4055 S Durango Las Vegas 89147 where yorgut was expired. Have to be thankful that the cashier pointed it out. As I went back to get replacement for the expired notice that out of all the ones there(yorgut) three where only 3 not expired. There where like 20 on the shelf. Second experience was last night (4/13/18) picked up a bag of halo oranges and the whole bag is bad. Just a side note stood in line an extra 25 mins with no one telling us anything about the system resetting. Then the young lady calls over the intercom the quote "three or more". The manager had some friends there so he opens takes his friends then closes his register.

So here are the issues that need to be addressing. 1) Managers need to follow up on training for freshness. (It the law). 2)Managers need to train on core values of customer services. Just having your cashier stand at the register and not speak to customer is bad business. Also they should have help with the lane to make it go much faster.

You might want to fix this before the news and health board gets to your stores. I have reach out to local news Investigations and the health board.

You are welcome for the warning. There will not be one next time.

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Novaray - 121 d 33 s ago

Where are u at with the Health Board.Im so sick of their nasty meat. I was told my a former employee that Albertsons is notorious for leaving their meat out.

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Novaray - 121 d ago

2

Seems as though I'm an not alone with my recent transactions at Albertsons. I normally shop at the Albertson on Valvista and University as it is the most convenient . I have been shopping there for years . lately the quality of service I have been receiving is less than par.

It's not only customer services but the products themselves . Although the store Managers will do everything in their power to help you . It's all the cashiers that seem to have issues. I've been told more than once , when I've asked if they didn't mind calling someone to grab an item,that I had forgotten ,this is the response I've received" I have other people in line and the bagger wouldn't even know where to look ". To being over priced for Items because of being misplaced on shelves or being mis- labeled. The facial expressions and tone at the customer service desk is absoultley appauling. I have had to take my receipts back,numerous times bc of over priced items . Holy cow heaven,forbid my,just for U doesn't work. It's like they cant honor it or know how to give you back your money. The clearance shelves are stocked with non- clearance items that are not labeled or marked. It's almost like they just ran out of Shelf space. I will no longer buy fresh chicken , beef etc... Bc you have to cook,it that night or its no good. The cashiers are extremely rude when it comes to using coupons , granted most are from the Monopoly game but it's seems as though it's just too much work for the cashiers to scan,in,and check them. Also ,I have been told that they do not honor any Albertson Ads found online/ just for you coupons either unless it's directly from the Albertson App. I have found many sites with the weekly ad no area code specified nothing in,the fine print about location. Yet, they don't care. So no using any,app like Flipp. I've only been putting up with these issues bc I am playing monopoly but after the promotion ends. I think my journey with this company will too. I hope this is taken seriously bc with grocery stores going out of business I would like to think that this will not have to be added to the list as well.

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A non-person according to Albertson's activity - 125 d 12 h ago

0

Date: April 13, 2019

Time: Near 11:30 p.m.!!!!

Location: Eugene, Oregon near the rear exit of the Albertson's store on Division Ave

Offending party: Albertson's cab pulling a Safeway Trailer (too dark to see identifying numbers)

Environmentally-friendly and neighborhood-friendly path next to the shopping center provides a quick and undisturbing exit out to Division Ave. as trucks leave the rear of the shopping center/ Albertson's store: angled path near the exit to Division Ave. takes seconds and limits noise and air pollution.

Instead of taking the short angled path out, this truck makes a sharp turn and comes roaring toward homes, getting louder and louder until it stops abruptly at a curb 3 feet from residences [and next to a fence that has recently been replaced in an area suffering from a variety of trespassing activity for years, residents making efforts to restore respect very much needed for safety, health, and protection of property], the still night air amplifying a sound like a gun is being fired (setting brakes?), the truck continuing to idle, both intrusions of sound in this enclosed area disturbing, seconds away from the rear of Albertson's (what is the truck doing next to homes at night that it could not do at the delivery site?). A third sound pierces the night air - the sound of the truck door slamming shut - what was the driver doing out of the cab here? stopped vehicular activity at this time of night here suspect and disturbing, the lot usually and respectfully empty this time of night except for trespassing activity if a vehicle is stopped.

Finally, after several disturbing minutes, the truck proceeds around another sharp turn, a scraping sound heard as the truck attempts to negotiate this sharp turn having added distance, time, and pollution to an otherwise quicker, quieter, and less toxic route that does not compromise residents in a residential area composed of families with children, senior citizens, and persons with medical conditions - adequate rest, avoidance of toxins, and low stress the responsibility of caregivers to provide- all impacted by this driver's avoidable and very compromising activity.

Sadly: Persons-in-charge at Albertson's have been contacted at local, regional, and national levels beginning in 2015 regarding health and safety impacts of this activity. As in 2 neighboring towns, Albertson's has lent a deaf ear to neighborhood concerns, one town needing to take action at the city level, a law suit being files in the other.

IT'S TIME ALBERTSON'S SHOWS IT CARES ABOUT THE NEIGHBORHOODS IN WHICH IT OPERATES.

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Jaime Talbot - 150 d ago

2

Hi! My name Ms. Jaime...PLEASE - PLEASE THIS NEEDS TO GO CORPORATE WIDE...

The Salt Content in your Fried Chicken .. is deplorable.. I bought 24 pieces ....for my Sons team outting plus salads....My son Christopher & 3 other boys out of 10 said; it was good...BUT IT WAS WAY to SALTY and there mouths hurt ( Overly Salty ) reduce Salt on your Fried Chicken please .... Salt can always be added as you know....when this is done...post a sign 25% less salt and see if your sells should increase....straight from 11-12 year old boys...playing baseball...Thank you, Team Mom the (Star is for there Fried Chicken)

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L.A. Lavin - 150 d 11 h ago

3

I was so happy to see that my local Albertson's started using cardboard containers for their Salad Bar, and Soup Bar. However, you are still using plastic for the smaller salad containers. Not to mention the 1000's of plastic bags at the check out counters that get used every day. If you insist on using plastic, I know for a fact they make the bags in BIODEGRATABLE products. I would not mind spending a few cents more at the grocery to be help out with the environment. It's a start. Please consider changing your bags to all paper or use biodegradable plastic bags, And since you've been able to replace the large cotainers at the salad bar with cardboard ones, let's try switching over the smaller plastic cotainers to cardboards one's also. Be the leader please.

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john lee - 179 d 12 h ago

1

Nobody likes digital coupons so please quit using them' Why can't you just run them on sale like you used to' A lot of older people don't have computers or smart phones.

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Not 4 Me - 215 d 6 h ago

0

Shame on Albertson's for soliciting their customers at check out! Begging for the Catholic Church as the Pennsylvania archdiocese have 71 or more with sexual misconduct. It's time to have the church be registered as sex offenders!!!

Protect your children!!! See the movie "spotlight"!

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Sonia Barry - 243 d 9 h ago

1

Who do I talk to about the Safeway pharmacy in Bisbee Arizona? They hav'nt answered the phone in over 2 weeks, when I asked why I was told it was because they're short staffed. I live 25 miles away as it is the nearest store to me and am disabled. Just trying to get info on my meds without making a 50 mile trip

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Anonymous - 283 d 8 h ago

5

Albert sons needs to have no added sugar pies, ice cream/any brand. Tang sugar free or no sugar added. I am a Diebetic and Albert sons is the closest market for me. I have no transportation. And please add diet orange in the refrigerator show case by check stand. Too much dark colored drinks are not good for diabetes.

Thank you.

Mimi Paramo.

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