Information, reviews and public commentary for US companies

 

Albertsons

Rating
1.56
Address
8035 N 19th Ave
Phoenix, AZ
85021-5159
County
Maricopa
Contact
Steve Brown
Role
Manager
Phone
(602) 678-0895
Fax
(602) 678-2285
Annual Sales Est
$123,500,000
Employees
500
SIC Code
5411
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Allie Jaramillo - 1 d 8 m ago

1

Store policy clearly statees that no employee will physically touch a suspected shoplifter because if violated termination is immediate no matter if suspect did it or not(which i did not) but this is public info how employees of 30 years get fired on the spot for this but in odessa texas at the w count road albertsons on october 16 2016 this was violated and no punishement was handed down. Have video showing this plus confessions of the employees in the police report but no punishement. My question is why do these employees in odessa texas get the privalege of violating store policy and get no punishement and how are they special or is it a case of discrimination amongst thier employees that the ones that have violated in the past and terminated was just ones albertsons wanted to get rid of and the ones in odessa are special. Maybe these former employees shoild look into this and ask same question

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Wesley - 4 d 9 h ago

I am a long-standi.ng customer of the La Canada store in Tucson, Az' The store is very clean, the employees are knowledgeable and helpful. I have nothing bad to say about them at all. I would especially like to give a big hand to to your meat dept. The really know how to present the products professionally. Your over-the- operation is extremely well-run as is the back-end. I am a retired journeyman meat cutter, with 40 years of experience so I know what I am talking about.

I am sick and tired of your advertising of meat products. I just bought yesterday a value-pack of N.Y. steaks, bone-in for $4.77 lb. .Nice price. But I happened to notice the single bone-in N.Y.,s were $6.77 lb.Isn't $ 2.00lb. gouging? You bet it is!! I was forced to buy the value-pack, to get the price break, when I really only wanted 1 steak. I get the message!!

It makes me feel like my business is not wanted. And by the way. if a N.Y. has a bone in it it's called a K.C. steak. In your value -packs, you load them up, so even @ sale price the cost is hight. If your leader cost is low your % loss doesn't make sense.I can see paying a $1.00 lb. tops more per lb.for a single steak, but$2.00 more per lb. is gouging. And by the way, there is no such thing as a petite sirloin stk.It is a sirloin tip. It is a piece of meat that comes off the round. The tip refers to the fact the piece of round just comes in g as a bone-in rib-eye, unless you with the sirloin. You are implying that it is a loin cut and it is not. Also, there is no such thing as bone-in rib -eye stk. unless you remove all the meat below the eye. A true rib-eye is the roll out of the rib only. This is not the last time i will be contacting. I am a squeaky wheel and am sick and tired being the goat. Have A Nice Day!!!

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Lynne - 7 d 7 h ago

1

Soo disappointing to find out that my digital deal coupons don't apply the discount at checkout. Again.

Sick of either having to beg to get the discount, or just eating the dollar or two or three and going home with my overpaid food.

Walmart grocery dept is looking better and better.

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lori lakosky - 23 d 12 h ago

3

I thought I'd like those just for you coupons it just seems like now every time I go home and check my receipt three out of five of them have not given me the discount and I have to go back to the store it just doesn't seem like it should be this hard to shop

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Anonymous - 31 d 14 h ago

Hello I shop at Albertsons on a regular basis probably 2 or 3 times a week yesterday I made a purchase of $19 worth of food and drink product and the cashier was very rude and the bakery price today at and made me feel ill I've been sick for 24 hours after the persons the cashier is a small framed brunette the name I'm not sure of in Palm Desert deep Canyon store something needs to be done about this cashier something needs to be done about the employees at the Albertson's in Palm Desert are very rude

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Carol - 33 d 15 h ago

5

I have been a customer at the Hilltop Albertson's for 20+ years, I know them and they know me. While sometimes it is frustrating when you have lines extremely long and not enough cashier's usually everything else is fine. It used to be my neighborhood grocery store but, I moved so it is not but, I still shop there. The reason I am writing thie review is because I wanna give JAMES in the liquor department a HUGE shout out, he is the nicest person ever and takes such great care of his customers. Always a smile on his face and even a joke here and there that brightens my days. Yesterday I was in there and I started sneezing uncontrollably, I look up and there is James handing me a kleenex! That is great customer service, please give this young man the recognition he deserves because he is a huge asset to your company!

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Denise M - 58 d 8 h ago

2

We have been shopping at Albertson's store #197 for many years. We understand that Albertson's has made a corporate decision to no longer carry Dietz and Watson deli meats/cheeses. This is a big mistake and today when shopping I heard many other customers have the same type of comments as myself. Additionally, since the new Just 4 U coupons, I have to micromanage the charging of all items I purchase. Over the past month, I would have lost out on over $20 in coupons, but between the cashier and myself, we are able to find them and apply them manually. Today's purchase was because the computer system lost my number after beginning to ring up my purchase. I'm extremely disappointed with these changes. I really would appreciate a response. Thank you.

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Anonymous - 111 d ago

0

Has to be the worst grocery store I've ever been in...they close at 12:00 a.m. Yet all the areas were closed our closing the deli, cold deli, soups, wings were closed at 7:00 p.m. Head to stand at the deli counter for 5 minutes while the counter person was in a ordinal call behind the wall....I was starving 12 hour work day...I asked about roasted chicken ""(oh that's dry been there done 4p.m.it was note 8:00 p.m....I asked about the wings on the back counter oh those are cold been sitting there since 7:00 p.m..'..do I got a please say old salad and 6 cold wings then went to check out. ....only lane open 7 people in line finally another man said I'll leave this cat full of groceries unless we get someone out here night manager finally owned another line...absolute joke worst customer service...it's 3 blocks from my house I'd rather drive the Mile to Fry's sad...a boss taught me places can beat down the business until it's what they can handle....yep that's Albertsons....and before anyone says everybody has a bad day....B.S....I'm in the service industry as well....No excuse

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Sandy great customer service - 113 d ago

5

I wish to give a shoutout to a lady named Sandy who works at Albertsons Buena Park California on Valley Veiw and Lincoln street. Sandy goes over and above to help me and all other customers and is pleasant, kind polite courteous and thorough with us and our orders. My family shop there too and we just love it when sandy is our operator. She deserves to be promoted and Albertsons is very lucky to have such a great person hired there. We love her and recommend her for a managers position is she is not already! such a wonderful experience and other customers have said so too.Thank you for reading this!

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Anonymous - 123 d 15 h ago

Good Afternoon. Just read all of the great experiences that people have had giving feed back without any resolution. It's dishearting to know that customer service is not at the top of core values. Since having two very bad experiences in two different Albertson with in the last couple of months I will no longer give my money to this company. Both of my experiences have to do with expired food. So not only have a call the health board on you but also going to local news. I can bet that will get some attention. First experience was at 4055 S Durango Las Vegas 89147 where yorgut was expired. Have to be thankful that the cashier pointed it out. As I went back to get replacement for the expired notice that out of all the ones there(yorgut) three where only 3 not expired. There where like 20 on the shelf. Second experience was last night (4/13/18) picked up a bag of halo oranges and the whole bag is bad. Just a side note stood in line an extra 25 mins with no one telling us anything about the system resetting. Then the young lady calls over the intercom the quote "three or more". The manager had some friends there so he opens takes his friends then closes his register.

So here are the issues that need to be addressing. 1) Managers need to follow up on training for freshness. (It the law). 2)Managers need to train on core values of customer services. Just having your cashier stand at the register and not speak to customer is bad business. Also they should have help with the lane to make it go much faster.

You might want to fix this before the news and health board gets to your stores. I have reach out to local news Investigations and the health board.

You are welcome for the warning. There will not be one next time.

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Anonymous - 220 d 6 h ago

Went to albertsons on Miliken in Rancho Cucamonga a few weeks ago when the tropicana orange juice was .99 and the water was .99 for a 24 pack limit 2. When I went thru the line I asked so it's a limit of 2 the manager replied yes . But at the customer service an employee was buying 6 waters. Anyways I purchased 5 orange juices and 2 waters .. there was no sign of limit for the juice not even in the ad. I got a raincheck they put 15 so I went in today to get them and they asked the customer service employee that wrote it out asked the manager if they could honor it and he crossed it out and put 5. So while I was shopping I asked a lady that was stocking the eggs if the yogurt was 10 for $4 because that's what the ad said but her sign said 10 for $7. Her reply was it's probably a misprint so i checked the vons ad it was 10 for $4. The customer service is terrible.

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Unhappy with The Service in Rancho - 216 d 18 h ago

1

Recently visited the Milliken store in Rancho where I had an issue with them honoring the Raincheck from another Albertson's. They said they don't do that. In all my years of shopping I've never heard of anything like that. So I spoke with the night manager, Harrison, who confirmed that they don't. Told me that the store shouldn't have run out of the item and they have to be more responsible for their inventory. Like it was MY fault. So I contacted Customer Service as soon as I got home--after midnight--and they emailed me back on Sunday saying that wasn't true--they should have honored. it They would have the store manager contact me. After days of nothing, I contacted Mike Wheeler, the manager, who said little, had not seen an e-mail from them, and said he would send me a giftcard for my poor treatment. He has not. And that was over 2 weeks ago. Perhaps that's the culture at that store---just lie about it.

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Anonymous - 190 d 13 h ago

How did you manage to contact the manager? Directly through one of the stores or ?

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Sam g - 195 d ago

0

On February 1sts I wen to the Albertson locates on the 4126 S Carrier Pkwy

Grand Prairie, TX 75052 to buy a can of coconut milk. When I got home to use the coconut milk and I opened the can I noticed that it was hard like cream cheese type so I thought I had gotten the wrong kind, well I looked at the expiration date on the Can and it's dated back to 05/27/2017!! So I went to back to the store and I tell the cashier that I need to exchange the milk. When I got to the shelves to get the coconut milk I see that ALL of the cans of Goya coconut milk on the shelves are expired. I looked I've to the canned Goya beans and they're also expired. Some of the expiration's dates on the cans of product dates back to may of 2016. I don't speak with no manager but the cashier guy came and immediately took the spoiled/ expired product off the shelves. In pass times I've also baught meat from the deli and the meat has been spoiled and gone bad. That store needs to have and unexpected audit done to see what's going on.

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MT - 195 d 11 h ago

Just got back from albertsons on Jupiter & buckingham in Richardson, tx. Today is first day of sale on diet cokes. There was not a one on shelf. After asking was told maybe some in back but no one bothered to go look. This was 1 pm on first day of sale. NOT HAPPY. Every time I go there is some problem.

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Anonymous - 197 d 8 h ago

I live in Las Vegas, and I go to both Albertsons and Vons stores. On my phone, under just for you, was Krusteaz cookie mix for $1.89. I went to both stores and not one box of cookie mix found. Why advertise if it is not in stock?

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robin - 1 y ago

I just received a phone call to market flu shots to me at my Safeway pharmacy! I am angry that my confidential information was used to try to sell me something! I will no longer be a customer either in the pharmacy or the market.

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Susan - 217 d ago

0

But then try to get what they are selling and see how far that gets!

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Anonymous - 287 d 6 h ago

I would appreciate a call back I will not give you my name Allah your employees know me it's really sad that you just treat your employees like that I am so disappointed in your store I gave you my number and I appreciate a call back

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Susan - 217 d ago

0

Good Luck! I have been waiting 3 months! I was told that the only way that works is if it is escalated to the call center supervisor. Yet, I did that, and even talked personally with her, was promised a call but the District Manager, and it still has not happened!

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Susan - 217 d ago

0

1-877 # is a bigger joke than your Albertsons/ Safeway stores. I am still waiting for the same District manager that was supposed to call me 3 months ago, and the service is only getting worse with the Pueblo, Colorado management. I am going back to Kings Soopers.

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Worst customer service ever. - 285 d ago

Took my 85 year old mother to the Bonney Lake Washington Safeway store on 12/3/17. I was picking up her prescription at the pharmacy and noticed four employees working on filling prescriptions and one cadhier. I was in a line of six people and asked the people behind the counter for another cashier to help as the line was getting longer. In response they sent one very young and unprofessional girl on her lunch break and continued to ignore the growing line of customers as one cashier did her best with no help from the others. I understand they felt they were busy with assigned tasks but I believe the customer standing in front of you should be your first priority. Sorry mom. I will not go back to that store again. Poor selection of goods and rude employees.

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Susan - 217 d 38 s ago

0

Trust me, I am from Colorado, and the Pharmacy is even worse here! I have tried to get a District Manager to call me since November and it is the middle of January now. I don't think the company cares!

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Gary & Lisa Cherms - 218 d 5 h ago

5

January 09, 2018 Albertsons Corporate Office Steve Brown 8035 North 19th Avenue Phoenix, AZ. 85021-5159 Dear Mr. Brown I have hope that this letter meets with your review, not a subordinate. If this letter was for a complaint I would have worked my way up the management chain. This letter is in fact a letter of appreciation and acknowledgement of excellence of the manager of the Mesa, Arizona, location at Power Road and Broadway. While living in Southern California, Albertson obtained 40% of my family's grocery budget. For more years than I would like to remember, we were happy with the service of the staff of your Redlands location. We recently we forced to move to desert for help reasons. When arriving in Mesa, we went to the closest Albertsons. During my wife's and my shopping, we were confronted with a situation of very poor service from a floor staff member. This situation caused us to want to change store location. On the way out, I noticed a manager talking to two other staffers. While passing, the manager stopped talking to acknowledge us leaving and said to return. That attitude caused me to stop and inform him of my shopping experience. After listening to him and his promise of redirecting and reeducation for that staffer. He added to please give the store another chance to meet our expectations. After a couple weeks we did exactly that. I walked into the store and Dennis spotted and welcomed me again. With that step into the store, we are still walking up and down the isles two years later and Albertson now receives nearly 80% of our grocery budget. Because of the relationship that has grown between my family and Albertsons, we now carpool with four other families to shop at Albertsons on Senior Day. Our neighbors are now as pleased with the due diligence of Dennis Spurlock and his staff makes Albertson our first stop. Again, thank you for your time reviewing the letter. Take to heart, that because of the experience and knowledge your manager has, we will always be an Albertson shopper. Much success in 2018 Gary Cherms

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Rob tired of feeling scared for my daughter what kind of guy do - 254 d 13 h ago

0

Not sure how this works I live in Tehachapi supposedly the Albertsons store has a female manager there that has been stabbing my daughters tires not once but twice within 6 months. They also broke her house window she has A3 month old baby put us all on edge. If she's crazy enough to do this what else was she do why would Albertsons employee such a person

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