Tried to fill out Albertsons customer survey found it to be VERY CONFUSING your survey system is not helpful at all will not be doing any more surveys with your company
I have been going to write for quite some time, only to talk myself out of it. However, today I decided I must voice my disgust in the manor corporate America treats it's customers. I get the very distinct idea that the folks who attend board meetings and directors meetings have come to the conclusion that the average American is numb from the neck up, or just down right stupid.
Before I begin, I would like to say my wife and I began shopping at Albertsons, on a weekly basis, back in 1984. My complaint today centers on two products. While the powers that be will consider both rival, these are just two examples for a general problem throughout your markets. First, why has Emeril's spaghetti sauce disappeared from you shelves? Second, while corporate must have assumed no one would notice, these folks are dead wrong and I consider this issue to be Non-Trivial. Your bakery sells what I consider the best tasting chocolate cookies available. Despite how stupid the suits consider the consumer to be, many of us are keenly aware of your deceitful shenanigans. You have been not only reducing the number of cookies per package, you have also, and worse, cutting the amount of dough used per cookie. While the number of chocolate chips has also been reduced. This sirs, can be considered nothing less than deliberate deceit.
The consumer is not stupid, we notice more that you think. We are ready, willing able to spend our $$$ anywhere we choose, and understand that these days supermarkets are like flies, they're everywhere...
Albertsons might as well take the albertson sign down and put a safeways one up cause its like safeways bought albertsons instead of albertson buying safeway you have none of your albertsons brands in anything its like we dont even have an albertsons anymore its really disappointing i dont even like shopping at albertsons anymore because of it
My name is Anthony..and this cashier by the name Rosa she was a bitch to me raising her voice at me..I find that really disrespectful..i think she is on drugs..Albertsons in long Beach CA.on willow
We are on vacation from Virginia, after shopping for the week on the condo. We were informed that your stores don't take out if state credit cards. We have used or cards all over the world. How ridiculous is this rule. Fortunately we were able to use a debit card. How about a sign to warn people when they enter. Even better get real with your ridiculous rule.
If we didn't have our debit card your folk's would have put away over $200 worth of groceries. Seriously it is the dumbest rule. Ask for more ID if needed You will definitely lose business if you don't
I have been going to Albertsons since we moved here over 9 years ago. Yesterday I got asked to SEE my Credit Card AND my DRIVERS LICENSE!!!! All the check-out people AND Manager know me. They explained your NEW policy about anything over $50.00 it is now required. Well - you know what? I WILL NOT shop in your stores any more. Was told that when YOU get the "chip" working on the card reader then it will go back to the way it was. I will now go to Fry's or Basha's. SHAME ON YOU!!!!
wow. Shame on YOU for freaking out about them trying to keep their customers safe. You obviously have never had your personal info stolen, or even worse, been robbed or mugged... you should feel more comfortable now that they ask for ID. Great policy Albertsons! I definitely feel more safe now. :)
I work at a grocery store. As a cashier.regardless who you think you know..rules are rules ..piss off
Swallow your pride goofball!!!!
Putrid Customer Service. Impossible To Reach Bob Miller @ Office Of The President 623 869-6100
I shop at the Albertsons in Surprise, off of Grand. I mainly get my produce from this location. Most of your people are very friendly, however, not in my past two experiences. I've shopped first thing in the morning before I headed to work to be greeted by an angry woman working in the vegetable area. I figure people have bad days, we are all human, but there's no need for her to give me attitude when I'm just saying hello. I didn't get her name my first visit, as I said, people have bad days. I went back the next week, as I'm loyal to Albertsons, not thinking of my previous visit. Too much goes on in a week for me to dwell on things like that. Sure enough, there is that same lady. Her name was Joanne. I only know this as one of the other workers called out to her while I was there. You'd think, first thing in the morning, people are happy and ready to have a great day, but I guess not everyone is like that. Rude. I've told my kids this time and time again, if you don't enjoy your job, find something else. There's no reason to take out your anger on innocent people, that being me in Albertsons. I don't know what it's like to work at a store, but I hope she is addressed. I won't be returning. And, I've told all of my dear friends to take their business elsewhere.
I ordered a transformers cake for my sons 4 th birthday party. The picture was dark blue almost black and when I picked up the cake it was bright purple. Wine I said something to the cake decorator she said or its blue purple. Being it was the day of the party there was nothing I could do right then. Never get a cake from the albertsons on McClintock and Guadalupe again.
Wine.I'd right ESS it good
I shop at your Neighborhood store on Val Vista in Mesa. Your neighborhood is in the middle of about 20 communities where persons over the age of 55 many in 70-90 age. many are using electric scooters, bicycles in power wheel chairs or walking and cannot afford automobiles. I drive a bicycle. you are 1/2 mile from my area. it is 2 miles, 4 miles round trip to another store an my bank. and that is the closest bank. we have to do laundry at commercial units and must have quarters. i have lived in this neighborhood for 18 years and you are my NEIGHBORHOOD STORE. I ma 18 years old than when I moved to this neighborhood and have been shopping at your store for all that time. I am now 83 yrs.old. I can drive but cannot afford a car. like your store , your people are nice, friendly and helpful. I buy money orders every month, i shop 3x a week. Every month I must have 2 rolls of quarters, in order to do my laundry. I know others who live in your NEIGHBORHOOd who have had to change stores because you have stopped selling rolls of quarters. I cannot do that. Is is possible to deliver 2 extra rolls of quarters the fist week on every month for me. I really think that you should sell quarters because of the neighborhood you are in and because you call yourself the YOUR NEIGHBORHOOD STORE meaning me/us who are your neighbors! i have suggested things you can do to serve us on 2 other occasions ans you fixed it so I hope you will again!! Your manger is great at managing and Lil is also great in fact you have a great staff, all we need now is quarters!! thanks grandma I/m not cranky.
Albertsons plays people for fools with their special buy 1 get 3 free tough steaks. The first is 12.99 a pound. Hell, they're charging 8.99 for t bone. Nothing is free.(
I tried to enter the "$1,000 Visa Gift Cards!" promotion...after going over every possible category, I still was not allowed to enter my entry. I think this is a scam!!!
We bought pork butt from Albertsons in Taos, NM day before yesterday and put it in the refrigerator. We opened the package today and the smell was unbelievable bad and the meat was green. Needless to say, we had to throw the whole thing out. This is not the first bad meat we have bought from Albertsons but I can assure you it will be the last. It is no wonder that they are having trouble and closing stores.
It's a. Shame to have an ad, while supply lasts, for corn beef for $2.47 or whatever, only to get there and see a 5.99 price jump because you failed to have enough on hand for the sale. Sooooooo disappointed! Will have to go without because you apparently wanted the higher price. (almost double?) Could not really afford the $2.47, but...
The review I wrote is for Albertsons in Mesquite on Motley dr the Managers are David and Jerry they are too old too bitter for spending all their lives at Albertsons they are so ugly racist and old they need to retire
The worst store to work with the managers are racist with hispanics and they snap fingers on their employees what ashame I just wonder if they were treated like that
This is a request! We live about 3 miles from a very nice grocery building vacated by Baaches several years ago. It is a very reasonable, workable size. There are a great many more homes in this area now. We have a large Fry's another 2 miles away. It has always been difficult to shop in because it is cut up in a lot of diverse ways. Now they have turned about a fourth of the store to cheap clothing which one has to maneuver around. I hear from those I am around that they are very disappointed in the trend and would welcome an alternative. The former Baaches is on the corner of Dove Mountain Road and Tangerine in Marana. We would welcome an Albertson store in that location.
Mr. Steve Brown,
YOU may not be aware of the fact that so very many people are extremely unhappy with Safeway takeover so much so that today while I returned Safeways nasty tasting Vanilla Bean Ice Cream they stated the store is vacant of customers as we've heard nothing but complaints especially missing your very own vanilla bean ice cream! That upon returning my safeway ones they openly stated alot of unhappy people and many have complained about not having Albertsons Supreme made Vanilla Bean! What a Hugh difference. Inquire with your store if this missive is non - believe able to you!
You need to check with the store they have had a enormous complaining about Safeway V.B..
Sincerely yours, a once faithful customer,