I like to shop Albertson's and I like the Just for You program. However, the folks keeping up that program do a terrible job. It is hard to get around, too many hours when coupons will not load, having to load items when they could all load the same time, placement of offers don't fit the page so a click down shows and entire listing with out adjustments. Yep, lousy job. And when you call the IS department you get voicemail.
I'm not a regular Alberton's shopper but I do small runs to Alberton's Store 1002 at 9243 E. Baseline in Mesa. It seems to have some issues that just don't get resolved. The managers couldn't care less and taking survey's asking to be called go unanswered. A few weeks ago you got fuel points for purchasing gift cards and the fine print was unclear so I enlisted an associate that worked at the service desk because the cashier said he was new and didn't know so the front end gal suggest I see the gal that "knew everything"a ccording to the girl running the front end. The gal at customer service picked out the cards (Visa & Red Robin) that she said qualified for the points. She rang me up and after I paid and I didn't get the fuel points. She said "sorry" I guess I was wrong. I asked for my money back, she called the older front end manager over and she said "no refunds"! They were all rude. Yesterday I stopped in for 3 items and the chocolate whoopee pies were out in the bakery, the Gourmet Cranberries and Walnuts were out in produce and the Tyson Chicken was out in the frozen aisle. I enlisted a grocery associate who said sorry, we are out and I saw on the back of end cap #19, 20 packs of Pepsi with a sign that read 4/$10.88 so I picked them up. I told the grocery associate I was headed to the register and asked him to check for me to make sure on the price but, he never came up front so I had him paged. He said no it's it smaller size, I showed him the sign and he said oh yes it does say that, oh wait, the sign is wrong! The end cap was 6 feet tall and 4 feet wide with Pepsi and that 4/10.88 sign.....This has happened at this store on numerous occasions and they act like I made the wrong signs and put them up! No apology, no "make it right, nothing! Weights and measures need to be sent to this store, do you agree? Maybe this store also needs new management because it isn't very busy and you would think they could stay in stock.
To whom it may concern on December 28th I got married . And because of the date we were limited to a time frame with other local bakeries as far as using them for service and we're more into dealing with wedding cakes , but i could not get in ,so I went to your bakery and was greeted by a lovely Crue from the beginning ...from the young man to the manager and cake decorator. My request was simple but there was one thing I needed & it was bow. I mentioned it and that particular bow they did not have , thinking' that if I had just gone to a professional ...anyways I looked for a bow every where and down to the crunch I did not find one , the manager called me and reminded me of the bow and I mentioned I could not find one , but she said very patiently" please bring the ribbon "and I did . The day before I picked the cake up ! WOW Like I mean I balled ...not only ,was it the exact cake that I showed him from his mind , but that beautiful homemade bow , he made me that bow ! And I was beyond grateful and tried to tip but of course this staff not only is the best Team , but Integrity beyond belief, hard working ,good people ! Everyone asked me who made my cake and proudly I said Albertsons, and everyone reacted the same and said WOW so a big Kudus to your bakery staff From the whole experience it was personal and you should be proud of the manager for coaching that team to a very Unique customer service experience! They are located on Main my Name is Ramona Cole
Our new and "improved" Albertson's opened in Carlsbad, NM back in October 2019. Stock is mismatched all over the store and I feel like I'm on a scavenger hunt with my list in hand as I wander all over the place looking for my items. You would think spices would belong on the baking aisle. No, they are one aisle over. You would think frozen seafood would be together. No, fish is in the frozen food section behind glass and shrimp is across the store in front of the Butcher Block in an open freezer. My main concern is the bakery items. Cookies used to be bagged and tagged. Now they are in plastic flip-top containers. Our town discontinued ALL recycling, so thousands of containers are ending up in the landfill. Plastic takes 50-80 years to decompose, a paper bag takes 1 month. Please go back to putting cookies and other food items in bags instead of plastic.
Just been into my local store, I got my own cart as usual, picked my own food up as usual and checked myself out as usual. I do everything for them I can, guess what? Now they want me to get their app and scan the products I want to buy before I get a discount!
No way, I've had enough, I feel like an unpaid worker there already...
No way, I've had enough, I feel like an unpaid worker there already.
I'm going elsewhere in future. So will all the poor seniors who are discriminated against because they are unable to use a mobile phone. I can use my iPhone very well, I just don't want to be used by ALBERTSONS anymore.
I have been a customer at our local store for some time. Albertson 0033 Mt. has gone down hill. I go through the aisles and they aren't stocked or faced in some aisles. They have products from different departments on the shelves, the aisles are hard to get through because there are cases of water or other displays sitting in the way. This is not right. There are elderly or people in wheelchairs that can not get down the aisle and find what they came in the store for. The turn over in this store is crazy. Our long term people are leaving or retiring or fired what gives? Pay people a wage they can live on and you will get the work from them. We have cashiers that are struggling and not at all comfortable in what they are doing. The water that comes from the coolers and sits on the floor is not acceptable it is a hazard to everyone, the smell that comes from the sewer by the bakery corner is horrible. The scales in the Deli aren't cleaned and meat scraps are falling on the counter. The deli salads look at times like they shouldn't be out, the chicken by the pound is not sanitary. People go by and grab a wing without using the tongs. The produce isn't as stocked as it was when they had the Grand Opening. I have found rotten fruit as well as rotten vegetables on the displays. I have returned items that were spoiled and didn't know it. We have products we like and know we should be able to purchase them at this store only to find out Corp sent people in to take things out ans replace them with things that don't sell! I don't know how many times I have gone and tried to buy a product and it's no where to be found!! This is rural Montana not Seattle. You have inventory records let us have what we want and not what sells in a larger store. Hire more people so the store can be clean and fully stocked. We have several communities that come tot his store we all deserve a clean shopping experience. Lights that use to work aren't on or are broken like in the deli meats along the whole shelf. I have found out dated product on the shelves. Theft is out of this world! I have seen people put things in their coats without paying report it and nothing is done.
the thieves aren't taking this stuff home for their families they sell it for drugs. I don't trust my kids to be too far from me when I am in this store because of all the Meth heads that are around. You continue to let them steal in plain sight. This is only going to encourage more of them to come to this store. Why doesn't our Manager or Asst. Manager do something about this? Hire security what ever it takes this store makes so much money for your Corporation it's unbelievable. As far as filling out reports or going to court that is part of administration. That is why they are paid more. Crack down on theft, hire experienced people, pay your help more to keep them, have on training for departments. i have had baggers that have put soap in with vegetables. I have had deli people slice cheese without putting paper between slices and ended up with a glob of cheese. Simple training. What gives with all the sale carts? After a Holiday carts are filled with that Holiday's product and put in aisles (where they shouldn't be again with the crowded aisles) and sold at a reduced price. If they don't sell the carts are put in the entrance way of the store. I am sure they are just lifted from there. .Please clean up our store it is quite disgusting.
On January 5th 2020 at 4:30 I went through the number 12 cashier her name was Missy. I have never seen someone that was so high on methamphetamine in my life this girl was tweaking hard. I can't believe that Albertsons would keep her on there's no way that they could not know that she was high.
Albertsons claim they care about customer services. Yet they will allow the store managers to patronize employees. The Cashier Productivity Improvement Form underminds the good employees trying to spend time needed for each customers individual needs. Instead the cashiers are penalized by receiving these so called improvement forms if they are 3 of the cashiers of the day to have the lowest transaction times. Which defeats Albertsons moto and ethics for customer service. In fact the cashiers are being ecpected to rush the customers out. This Productivity Improvement Form received by cashiers is demeaning and harrassing.Can't rush customer service. Customer needs to come first. Not transaction time.
Starbucks manager Stacy Burrow in Albertsons store 165 Mountain Home Idaho continues to disrespect employees an customers cussin like crazy an showin favoritism to specific employees that kiss her butt while employees that work their butts off get no hours. This must stop!!!! Worst manager I have ever seen
Ever since they opened WalMart in Tehachapi California the Save-on pharmacy the lines a 6-8 deep at times in fact most of the times. They cannot handle the workload. If there are this many people they should be able to hire another body. This is very unsatisfactory. We have a large population of elderly there are two chairs. PLEASE HIRE ANOTHER BODY IR CLOSE THE PHARMACY ALL TOGETHER.
Store # 177, Eagle and McMillan, used to be a friendly store. The managers were friendly and the cashiers would talk to you and got to know you. This is no longer true. One cashier decided to eat something out of her pocket while she rang me up rather than say anything to me. The managers I have seen there over the last five years, act as if they never saw me before. I do not go there any more unless it's one one or two items; I live within a mile of the store and will drive to Fred Meyers which is five miles away. I have seen other Albertson's stores like this; it must be the training from corporate training.
You should be ashamed of yourselves. The way your comany treats their employees is awful. Your managers are liars whof areally not qualified to do the jobs you've given them. I would rather starve to death then to ever set foot in one of your stores again. Go to hell.
Well I have footage of your deli manager at State St by veterans way, in Boise ID. Smoking weed out in the parking lot, I thought this was a family friendly store? The red head deli manager is stoned at her job
Starbucks in Albertsons store 165 in Mountain Home Id has the most foul mouthed disrespectful manager I've ever seen. Stacy Burrow disrespects employees an customers on a daily basis an shows favoritism to specific employees. Dri Cook a barista does the same exact thing an both females have driven away customers. I will not go thru this Starbucks again.
I have been trying to retrieve my password or change it in order to apply for a job. Who ever is responsible for this area does not know what the hell to do. It should not be hard. Damn!
I am concerned that corporate does not care about the quality of their grocery store...I think they are trying to cover up greed and poor business choices...prices are so high that food sits and gets old, stale and moldy. I am tired of buying old food that I have to take back. If they would lower their prices that would help food move off the shelf but they are so high food sits and gets old and then I get stuck with it ....thinking its fresh and I was trusting the store to only sell quality food....NOT. I don't trust their quality control.....So then I have to go out of my way to return food. I see Albertson's employees shopping at Winco grocery store down the street because of cheaper prices and fresh produce and fresh bread....I am doin the same. Winco has a lot of folks there shopping all the time... Albertsons has only average of 8-12 customers its seems empty a lot.....
The Albertsons I am talking about with old moldy food and high prices is on Edison Street Kennewick WA....The Employee are very nice absolutely great....they deserve much better......Lower your prices get food moving off the shelf faster.... start being more competitive..... Checking your produce and bread to make sure they are not moldy hard and stale helps but you just need to LOWER prices and that would help eliminate this issue...show that you actually care about people and not greed.
The Albertsons in Azle Texas, although a nice store, is always frigid all seasons. By the time I get half way through the store my nose is frozen, my sinuses acting up and my hands cold. At that point, I head for check out and leave, even though I had more shopping to do (I will continue my shopping at Walmart.) I have talked to the cashiers and they say tell management (they are also freezing but their concerns fall on deaf ears.) I will probably take my business to the Lake Worth store - they keep the store at a comfortable temperature.
The Albertsons in Boulder City Nevada is a joke. Prices ridiculous! Selection of items sparse. Grab a couple of canned items and no back up stock behind. Went for sale items Wednesday morning meat department almost empty. Had to ask seafood gal setting ice for fish and she started making excuses before she even knew what I wanted. They are putting lipstick on a pig by a $$$remodel that can not correct the REAL problems with the store. The store size needs to be doubled and the parking situation is sparse, prices outrageous! This store is over 20 years old and was built when there were 3 grocery stores in Boulder City. They are holding hostage people who cannot get out of town to shop. We have a large elder population on fixed incomes. Albertsons Corp is greedy, priciest are almost double on items we can get over the hill. On check out they asked if you " found everything alright" Um NO. Clerks will give a form to request items they have run out of. Have done this several times. I NEVER received a call that my request item/items arrived. To add insult to this I have seen items I have requested shelved, how do I know? I requested 2 cases of a particular Adkins Bar for a client I was giving private care to. The item I requested was shelved, how do I know? Particular item took up the whole shelf. I could go on and on. Employee morale is down, they don't help or care. In fact they hide when they see a customer approaching them. I have actually had to follow them back into their hovels to find them. The store sucks big. I only purchase sale items that I know are $ leaders and by the rest of my groceries over the hill. I know management won't care about my opinion but I'm very vocal and have networked with other residents of BC. We watch you prices, alert each other when something is a decent quality and price as well as reporting ripoffs to each other. Produce is over priced and often better at the 99 cent store, in fact most Albertsons produce is over ripe and that's the crap that's marked down advertised on sale. Your pretty, remolded store is further proof that corporate does not know the needs or concerns of the community. Totally out of touch. As long as you sell overpriced beer, liquor snacks and such to tourists you'll never care what locals think. So sad that you continue to conduct business as usual because you have a captive audience. Don't be surprised if you soon see news crews and those of us that are sick of your monopoly protesting in front of your monopolistic lipsticked pig.
I have shopped at Albertsons in Klamath Falls for years. Since the merger with Safeway the Albertsons has gotten worse by the week. I'm a brand shopper and would never under any circumstances by Safeway brand products, even in the days when they were produced in the United States. Brands have been changing constantly and today was my last shopping day at your store. I continued to shop for so long because your store was the only one to carry the milk we liked. Today you had no Wesson oil. Wesson is a soy oil. All you had was Canola oil which I am allergic to. This caused me to have to buy the "Signature" brand. I have spoken to your local manager and I am of the opinion you will be closing this and other stores as your far out business practices continue to lose customers. Never again will I walk into an Albertsons or Safeway.
I'm an employee of Safeway in Bend Oregon. I'm a cashier. What I dont understand is we are suppose to provide fast curious and friendly service right? Then why is Seniority so important when it comes to front end? Shouldn't your fastest cashiers work the busiest time of the day? Instead of very slow cashiers? This store is not really all that busy we should very rarely have to call 3 is a crowd. We do though because of really slow seniority cashiers, which takes managers and pic away from the duties they are suppose to be doing. Also if you need closing cashiers then say hiring closing cashiers period. I'm looking for another job.